JP7463443B2 - Application support system and application support program - Google Patents

Description

The present invention relates to an application support system and an application support program.

Patent document 1 discloses a certificate issuing device having a certificate information file and a certificate issuing card issuing machine, where the certificate information file stores certificate information. This certificate issuing device is characterized in that the certificate issuing card issuing machine has a writing device that writes information onto a recording medium card, extracts specified certificate information from the certificate information file, records it onto the recording medium card, and issues it as a certificate issuing card.

Japanese Patent Application Laid-Open No. 7-141424

The present invention aims to provide an application support system and an application support program that can prevent the leakage of application information written on application forms to local governments compared to when the information is written as text information.

In order to achieve the above-mentioned objective, the application support system of the first aspect is an application support system for local governments that uses a mobile terminal owned by the user and utilizes a messaging service, and prior to an application to the local government, an answer to a question that can identify the application is received from the mobile terminal, and application information written on an application form for the application procedure, which is identified by the received answer and is made into optically readable and encoded coded information, is displayed on the screen of the messaging service of the mobile terminal, and the screen of the mobile terminal on which the application information is displayed is a screen for inputting the application information into the local government's system by holding it over a reading device installed in the local government .

In addition, in order to achieve the above-mentioned object, the application support system of the second aspect is an application support system in a local government that uses a mobile terminal owned by the user and utilizes a messaging service, and prior to applying to the local government, receives from the mobile terminal an answer to a question that can identify the application, and displays application information written on an application form for the application procedure, which is optically readable and encoded and identified by the received answer, in a speech bubble on the screen of the messaging service of the mobile terminal, and the screen of the mobile terminal on which the application information is displayed is a screen for inputting the application information into the local government's system by holding it over a reading device installed in the local government .

In addition, in order to achieve the above-mentioned object, the application support system of the third aspect is an application support system for a local government that uses a mobile terminal owned by the user and utilizes a messaging service, and prior to an application to the local government, an answer to a question that can identify the application is received from the mobile terminal, and a screen for confirming the received answer is displayed on the mobile terminal, and when confirmation information is sent from the mobile terminal, application information described on an application form for the application procedure, which is identified by the received answer and is optically readable and encoded, is displayed on the screen of the messaging service of the mobile terminal , and the screen of the mobile terminal on which the application information is displayed is a screen for inputting the application information into the local government's system by holding it over a reading device installed in the local government .

In addition, in order to achieve the above-mentioned object, the application support system of the fourth aspect is an application support system in a local government that uses a mobile terminal owned by the user , and prior to applying to the local government, receives from the mobile terminal an answer to a question that can identify the application, and displays application information written on an application form for the application procedure, which is identified by the received answer and is optically readable and encoded, on the screen of the mobile terminal , and the screen of the mobile terminal on which the application information is displayed is a screen for inputting the application information into the local government's system by holding it over a reading device installed in the local government .

Furthermore, in order to achieve the above-mentioned object, the application support program of the fifth aspect is an application support program executed in an application support system in a local government using a mobile terminal owned by the user himself/herself and utilizing a messaging service, which causes a computer to execute a process in which, prior to an application to the local government, an answer to a question capable of identifying the application is received from the mobile terminal, and application information described in an application form for the application procedure, which is identified by the received answer and is made into optically readable and encoded coded information, is displayed on a screen in the messaging service of the mobile terminal, and the screen of the mobile terminal on which the application information is displayed is a screen for inputting the application information into the local government's system by holding it over a reading device installed in the local government .

According to the first to fifth aspects, it is possible to prevent leakage of application information written on an application form to a local government, compared to when the application information is written as text information.

1 is a block diagram showing an example of a hardware configuration of an application support system according to an embodiment. 1 is a block diagram showing an example of a functional configuration of an application support system according to an embodiment. FIG. 2 is a schematic diagram illustrating an example of a configuration of a question information database according to the embodiment. FIG. 2 is a schematic diagram showing an example of a configuration of a guide information database according to the embodiment. 13 is a flowchart illustrating an example of a local government application process according to the embodiment. FIG. 13 is a front view showing an example of an initial application screen according to the embodiment. FIG. 13 is a front view showing an example of a first question screen according to the embodiment. FIG. 13 is a front view showing an example of a second question screen according to the embodiment. FIG. 13 is a front view showing an example of a resident change advance application screen according to the embodiment. FIG. 13 is a front view showing an example of an input result confirmation screen according to the embodiment. FIG. 11 is a front view showing an example of a guide screen (part 1) according to the embodiment. FIG. 11 is a front view showing an example of a guide screen (part 2) according to the embodiment. FIG. 11 is a front view showing an example of a guide screen (part 3) according to the embodiment. 13 is a flowchart illustrating an example of an application support process according to the embodiment.

Below, with reference to the drawings, an example of an embodiment of the present invention will be described in detail. In this embodiment, the present invention will be described as being applied to an application support system including an application support device owned by an application support service provider that provides an application support service that supports applications for resident change to local governments, and a terminal owned by a user who uses the application support service. Note that the "application" referred to here is not limited to applications for resident change, but can also apply to applications for notifications of name change, death, relocation, relocation, marriage, divorce, housing damage, etc., and applications for issuance of resident registration, family register, seal registration, My Number card certificate, etc.

First, the configuration of the application support system 90 according to this embodiment will be described with reference to Figures 1 and 2. Figure 1 is a block diagram showing an example of the hardware configuration of the application support system 90 according to this embodiment. Also, Figure 2 is a block diagram showing an example of the functional configuration of the application support system 90 according to this embodiment.

As shown in FIG. 1, the application support system 90 according to this embodiment includes an application support device 10 and a plurality of terminals 20, each of which can access the network 80. The application support system 90 according to this embodiment also includes an MS server 30 owned by a messaging service provider (hereinafter referred to as "MS provider") that provides a predetermined messaging service to general users, each of which can access the network 80, and a local government server 50, which is a server for providing a transfer reception support service, which is a service that supports the reception of applications for resident transfers in local governments. Examples of the application support device 10 include information processing devices such as personal computers and server computers. Examples of the terminals 20 include portable terminals such as smartphones, notebook personal computers, and tablet terminals.

In this embodiment, the network N is a public communication line such as the Internet or a telephone line network, but is not limited to this form. The network N may be, for example, a combination of these public communication lines and in-company communication lines such as a LAN (Local Area Network) or a WAN (Wide Area Network).

The terminal 20 according to this embodiment is a terminal owned by multiple users who are the targets of the application support system 90. The terminal 20 includes a CPU (Central Processing Unit) 21 as a processor, a memory 22 as a temporary storage area, a non-volatile storage unit 23, an input unit 24 such as a touch panel, a display unit 25 such as a liquid crystal display, a media read/write device (R/W) 26, and a wireless communication unit 27. The CPU 21, memory 22, storage unit 23, input unit 24, display unit 25, media read/write device 26, and wireless communication unit 27 are connected to each other via a bus B1. The media read/write device 26 reads information written to the recording medium 28 and writes information to the recording medium 28.

The storage unit 23 is realized by a hard disk drive (HDD), a solid state drive (SSD), a flash memory, etc. The storage unit 23, which serves as a storage medium, stores the local government application program 23A. The local government application program 23A is stored in the storage unit 23 when the recording medium 28 on which the local government application program 23A is written is set in the medium reading and writing device 26, and the medium reading and writing device 26 reads the local government application program 23A from the recording medium 28. The CPU 21 reads the local government application program 23A from the storage unit 23, expands it in the memory 22, and sequentially executes the processes of the local government application program 23A.

In this embodiment, the local government application program 23A is provided to each user by the local government targeted by the application support system 90 and installed on the user's terminal 20, but this is not limited to the above. For example, the local government application program 23A may be provided to each user by the application support service provider and installed on the user's terminal 20. In the following, in order to avoid confusion, the local government is targeted to only one local government (hereinafter referred to as the "target local government"), and a single local government application program 23A corresponding to only the target local government is installed on the terminal 20. In addition, the local government application program 23A does not necessarily need to be installed on the user's terminal 20. The user's terminal 20 may be able to access the website of the application support system 90 and operate the information on the website.

The wireless communication unit 27 communicates wirelessly between the application support device 10, the MS server 30, and the local government server 50. In the wireless communication unit 27 according to the present embodiment, mobile communication standards such as 4G and 5G are applied as communication standards, but the standards are not limited thereto. For example, any communication standard that enables wireless communication between the application support device 10 and each server, such as the WiFi (registered trademark) standard, the Bluetooth (registered trademark) standard, and the NFC (Near Field Communication) standard, can be applied as the communication standard of the wireless communication unit 27. In addition, the communication between the terminal 20 and the application support device 10, the MS server 30, and the local government server 50 is not limited to wireless communication, and may be a form in which wired communication is applied, or a form in which wireless communication and wired communication are combined.

Although not shown in the figure, when a smartphone is used as the terminal 20, it goes without saying that the terminal 20 is equipped with other components to realize the functions of a smartphone, such as a microphone for collecting the voice uttered by the speaker and a speaker for outputting the voice.

On the other hand, the application support device 10 is a device that plays a central role in the application support system 90. The application support device 10 includes a CPU 11 as a processor, a memory 12 as a temporary storage area, a non-volatile storage unit 13, an input unit 14 such as a keyboard and mouse, a display unit 15 such as a liquid crystal display, a media reading and writing device 16, and a communication interface (I/F) unit 18. The CPU 11, memory 12, storage unit 13, input unit 14, display unit 15, media reading and writing device 16, and communication interface (I/F) unit 18 are connected to each other via bus B2. The media reading and writing device 16 reads information written to the recording medium 17 and writes information to the recording medium 17.

The storage unit 13 is realized by a HDD, SSD, flash memory, etc. The application support program 13A is stored in the storage unit 13 as a storage medium. The application support program 13A is stored in the storage unit 13 when the recording medium 17 on which the application support program 13A is written is set in the medium reading and writing device 16 and the medium reading and writing device 16 reads the application support program 13A from the recording medium 17. The CPU 11 reads the application support program 13A from the storage unit 13, expands it in the memory 12, and sequentially executes the processes of the application support program 13A.

The storage unit 13 also stores a question information database 13B and a guide information database 13C. Each of these databases will be described in detail below.

On the other hand, the MS server 30 is a device that manages messaging services that are commonly used. In this embodiment, LINE (registered trademark) is applied as the messaging service, but this is not limited to this. For example, other services such as +Message (registered trademark) and WHATSAPP (registered trademark) may also be applied as the messaging service.

Furthermore, as described above, the local government server 50 is a server for providing the transfer reception support service by the target local government. Note that in this embodiment, the target local government is a local government at the city, ward, town, or village level, but this is not limited to this. For example, the target local government may be a local government at another level, such as a prefecture level.

Next, referring to FIG. 2, the functional configuration of the application support device 10 and the terminal 20 in the application support system 90 according to this embodiment will be described.

As shown in FIG. 2, the application support device 10 according to this embodiment includes a reception unit 11A, a control unit 11B, and a storage unit 11C. The CPU 11 of the application support device 10 executes the application support program 13A to function as the reception unit 11A, the control unit 11B, and the storage unit 11C.

Prior to an application to a target local government (here, an application for a resident transfer), the reception unit 11A according to this embodiment receives answers to questions that can identify the application. Here, the reception unit 11A according to this embodiment receives answers to questions that can identify the application and are structured in stages. Note that, in this embodiment, two stages are applied as the number of stages for the questions that are structured in stages, but this is not limited thereto, and a form in which three or more stages are applied as the number of stages for the questions may also be used.

The control unit 11B according to this embodiment also controls the display of guidance information, which serves as guidance for making an application specified by the answer received by the reception unit 11A, on the display unit (the display unit 25 of the terminal 20 in this embodiment) by dividing the guidance information into different speech bubbles for each predetermined type.

In this embodiment, the above-mentioned guide information includes the details of the application procedure, the counter where the application procedure is carried out, the items required for the application procedure, and all of the information to be written on the application form for the application procedure, but is not limited to this. For example, the guide information may include only one of these four types of information, or a combination of two or three types.

In addition, in this embodiment, the three types of predetermined types are the combination of the contents of the application procedure and the counter where the application procedure is carried out, the items required for the application procedure, and the information to be written on the application form for the application procedure, but this is not limited to these. For example, all of these pieces of information may be applied individually as the predetermined types, or a combination of two or three of these pieces of information may be applied as the predetermined types.

In addition, in this embodiment, the information to be written on the application form for the application procedure is optically readable and encoded coded information. Note that, although a two-dimensional code is applied as the coded information in this embodiment, this is not limited thereto, and for example, other coded codes such as a bar code may be applied as the coded information.

The reception unit 11A according to this embodiment also accepts a collective selection of information displayed on a speech bubble basis from the guidance information displayed separately for each of the speech bubbles. The storage unit 11C according to this embodiment then stores the encoded information in the terminal 20 so that it can be displayed on the display unit 25 of the terminal 20.

On the other hand, the terminal 20 according to this embodiment includes a control unit 21A. The CPU 21 of the terminal 20 executes the local government application program 23A to function as the control unit 21A.

The control unit 21A in this embodiment controls the screen display by the display unit 25 using various information obtained by communication with the application support device 10 via the wireless communication unit 27. Note that, in this embodiment, a case is described in which communication between the terminal 20 and the application support device 10 is performed via the MS server 30, but this is not limited to this. For example, communication between the terminal 20 and the application support device 10 may be performed via the local government server 50, or communication may be performed directly between the terminal 20 and the application support device 10.

Next, the question information database 13B according to this embodiment will be described with reference to FIG. 3. FIG. 3 is a schematic diagram showing an example of the configuration of the question information database 13B according to this embodiment.

The question information database 13B in this embodiment stores information indicating questions to be asked to users of the application support system 90. As an example, as shown in FIG. 3, the type, question, and identification ID (Identification) information are stored in association with each other.

The above type is information indicating the type of application related to resident change that is targeted by the application support system 90, and in this embodiment, information indicating the name of the application is applied.

The above questions are information indicating the content of questions to be asked to the user of the application support system 90 when the user selects the corresponding type of application. As described above, in this embodiment, the questions are composed of two stages of questions, a first question asked first, and a second question asked in conjunction with the first question. In this embodiment, as shown in FIG. 3, the first question and the second question are both answered by selecting either "yes" or "no". In this embodiment, when the user answers "yes" to the first question, the second question corresponding to the first question is asked, but this is not limited to this. For example, when the subject of the application is an application for issuance of various certificates such as a family register or a resident's card, the question may be in the form of a question to be answered about the name of the certificate.

Furthermore, the above-mentioned identification ID is assigned in advance as different information for each combination of the corresponding first question and second question in order to individually identify the combination.

In the example shown in FIG. 3, for example, when "Transfer Procedures" is selected by the user, "Join National Health Insurance" is displayed as the first question on the display unit 25 of the terminal 20 of the user. If the user answers "Yes" to this first question, the second stage of questions are asked, such as "Are you joining National Health Insurance and receiving a reduction or exemption related to your 'former dependent' before transferring?" and "Are you joining National Health Insurance and are between 70 and 75 years old?".

In the example shown in Figure 3, "moving-in procedures" and "moving-out procedures" are included as examples of the above types, but it goes without saying that in addition to these procedures, other types of applications that are made when changing residence, such as moving procedures and household change procedures, are also included in the above types.

Next, the guide information database 13C according to this embodiment will be described with reference to FIG. 4. FIG. 4 is a schematic diagram showing an example of the configuration of the guide information database 13C according to this embodiment.

The guidance information database 13C in this embodiment is where the above-mentioned guidance information is registered, and as an example, as shown in FIG. 4, the identification ID, counter, procedure details, and belongings are stored in association with each other.

The above-mentioned identification ID is the same information as the identification ID in question information database 13B. Furthermore, the above-mentioned information on the counter, procedure details, and items to bring is information indicating guidance information corresponding to the answer to the question corresponding to the corresponding identification ID, and is information indicating the counter where the above-mentioned application procedure is to be carried out, the details of the application procedure, and the items to bring required for the application procedure, respectively.

In the example shown in FIG. 4, for example, when the combination of the first question and the second question to which the user answers "Yes" is a combination to which "K00X" is assigned as the identification ID, the corresponding guide information is "Health Insurance Division (Fuji Ward Office, 1st floor, window number ○)," "Infant health checkups, procedures and guidance regarding vaccinations," and "Maternal and Child Health Handbook, seal, ...."

Next, the operation of the application support system 90 according to this embodiment will be described with reference to Figures 5 to 14. First, the operation of the terminal 20 when executing the local government application process will be described with reference to Figures 5 to 13. Figure 5 is a flowchart showing an example of the local government application process according to this embodiment.

In the application support system 90 according to this embodiment, when any user (hereinafter referred to as the "target user") applies for a resident transfer to the target municipality, the target user instructs the start of execution of the municipality application program 23A installed in the terminal 20 owned by the target user via the input unit 24. In response to this instruction to start execution, the CPU 21 of the terminal 20 executes the municipality application program 23A, thereby executing the municipality application process shown in FIG. 5. In the following, in order to avoid confusion, a case will be described in which the question information database 13B and the guide information database 13C have already been constructed. In addition, in the following, in order to avoid confusion, a case will be described in which each user has previously registered for the use of the messaging service (LINE (registered trademark) in this embodiment) provided by the above-mentioned MS provider. Furthermore, in the following, a case will be described in which the municipality application process is executed while logged in to the official account opened in the MS server 30 by the target municipality to provide the above-mentioned transfer reception support service.

In step 100 of FIG. 5, the CPU 21 controls the display unit 25 to display an initial application screen in a predetermined format. In step 102, the CPU 21 waits until predetermined information is input. FIG. 6 is a front view showing an example of the initial application screen according to this embodiment.

As shown in FIG. 6, the initial application screen according to this embodiment displays a message prompting the user to select the type of application, and also displays selectable application types and a designation area 25A that is designated when selecting the type of application. The selectable application types are information indicating the types of applications targeted by the application support system 90 described above, and correspond to each type of information registered in the question information database 13B. In the local government application process according to this embodiment, each type of information is read from the question information database 13B of the application support device 10 via the MS server 30 and used, but this is not limited to this. For example, each type of information may be stored in advance in the storage unit 23 of the terminal 20 and used, or each type of information may be directly received from the application support device 10 and used.

When the initial application screen shown in FIG. 6 is displayed on the display unit 25 of the terminal 20 as an example, the target user designates the designation area 25A corresponding to the desired type of application among the displayed types via the input unit 24. In response to this designation, step 102 becomes a positive determination, and the process proceeds to step 104.

In step 104, the CPU 21 transmits type information indicating the type of application selected by the target user on the initial application screen (hereinafter referred to as "application type information") to the application support device 10 via the MS server 30. Upon receiving this application type information, the application support device 10 transmits question information including information on the first question and second question described above that correspond to the type indicated by the application type information, to the terminal 20 that transmitted the application type information via the MS server 30, as described below.

Therefore, in step 106, the CPU 21 waits until question information is received, and in step 108, the CPU 21 controls the display unit 25 to display a first question screen in a predetermined format using the first question included in the received question information. In step 110, the CPU 21 waits until predetermined information is input. Figure 7 is a front view showing an example of the first question screen according to this embodiment.

As shown in FIG. 7, the first question screen according to this embodiment displays information indicating the type of application selected by the target user, as well as a first question corresponding to that type of application and a selection area 25B in which an answer to that first question can be selected. As described above, in this embodiment, the answer to the first question is expected to be either "yes" or "no", and therefore selection area 25B also allows the selection of either "yes" or "no".

To facilitate the selection and specification at this time, the default display of the selection areas 25B corresponding to all first questions may be set to "No" selected, and the target user may operate the selection area 25B only for the first questions corresponding to "Yes." As shown in FIG. 7, in this embodiment, the selection area 25B is displayed to select either "Yes" or "No," but this is not limited to this. For example, the selection area 25B may not be displayed, and only the display area for the first question corresponding to "Yes" may be specified by the target user via the input unit 24.

When the first question screen shown in FIG. 7 is displayed on the display unit 25 of the terminal 20 as an example, the target user selects "Yes" or "No" for all the displayed first questions, and then selects the end button 25E. In response to the selection of the end button 25E, step 110 is judged as positive, and the process proceeds to step 112.

In step 112, the CPU 21 controls the display unit 25 to display a second question screen in a predetermined format using the second question included in the received question information. In step 114, the CPU 21 waits until the predetermined information is input. Figure 8 is a front view showing an example of the second question screen according to this embodiment.

As shown in FIG. 8, the second question screen according to this embodiment displays the procedure details corresponding to the first question to which the target user answered "Yes" ("National Health Insurance Procedures" in the example shown in FIG. 8), as well as a second question corresponding to the first question and a selection area 25B in which an answer to the second question can be selected. As described above, in this embodiment, the answer to the second question is also assumed to be either "Yes" or "No", and therefore selection area 25B also allows the selection of either "Yes" or "No".

To facilitate the selection and specification at this time, the default display of the selection areas 25B corresponding to all second questions may be set to "No" selected, and the target user may operate the selection area 25B only for the second questions corresponding to "Yes," as in the case of the first question. Also, as shown in FIG. 8, in this embodiment, the selection area 25B is displayed to select either "Yes" or "No," but this is not limited to this. For example, the selection area 25B may not be displayed, and only the display area of the second question corresponding to "Yes" may be specified via the input unit 24, as in the case of the first question.

When the second question screen shown in FIG. 8 is displayed on the display unit 25 of the terminal 20 as an example, the target user selects "Yes" or "No" for all the displayed second questions, and then selects the end button 25E. In response to the selection of the end button 25E, the result of step 114 becomes positive, and the process proceeds to step 116.

In step 116, the CPU 21 transmits information indicating the answer results by the target user on each of the first and second question screens (hereinafter referred to as "answer result information") to the application support device 10 via the MS server 30. At this time, the CPU 21 creates, as the answer result information, information indicating the combination of the first question and the second question to which the target user answered "Yes". Upon receiving this answer result information, the application support device 10 temporarily stores the answer result information in the memory unit 13.

In step 118, the CPU 21 controls the display unit 25 to display a resident change advance application screen in a predetermined format. In step 120, the CPU 21 waits until predetermined information is input. Figure 9 is a front view showing an example of a resident change advance application screen according to this embodiment.

As shown in FIG. 9, the resident relocation advance application screen according to this embodiment displays a message prompting the user to input information required for the relocation application procedure (hereinafter referred to as "application information"), and also displays an input area 25D in which various application information such as the relocation date, reason for relocation, etc. can be entered.

When the resident change advance application screen shown in FIG. 9 is displayed on the display unit 25 of the terminal 20 as an example, the target user inputs application information related to himself/herself into the corresponding input area 25D via the input unit 24. When the target user finishes inputting the application information, step 120 is judged as positive and the process proceeds to step 122.

In step 122, the CPU 21 controls the display unit 25 to display an input result confirmation screen in a predetermined format using the application information entered by the target user on the resident change advance application screen. In step 124, the CPU 21 waits until the predetermined information is entered. Figure 10 is a front view showing an example of the input result confirmation screen according to this embodiment.

As shown in FIG. 10, the input result confirmation screen according to this embodiment displays a message prompting the user to input whether or not to create a two-dimensional code based on the displayed content, and displays the application information entered by the target user on the resident transfer advance application screen in list format.

When the input result confirmation screen shown in FIG. 10 as an example is displayed on the display unit 25 of the terminal 20, the target user determines whether the displayed content is correct as application information related to the target user, and if it is correct, selects the "Yes" button 25F via the input unit 24. Note that in the local government application process according to this embodiment, if the displayed content of the input result confirmation screen is incorrect, the target user performs a predetermined operation on the terminal 20 to return the display target of the display unit 25 to the resident change advance application screen and update the incorrect information.

When the target user selects the "Yes" button 25F, the process proceeds to step 126, and the CPU 21 transmits the application information displayed on the input result confirmation screen to the application support device 10 via the MS server 30.

Upon receiving the application information, the application support device 10 creates a two-dimensional code indicating the application information, as described below. Next, the application support device 10 reads the answer result information from the storage unit 13, and reads from the guide information database 13C the above-mentioned information on the counter, procedure, and belongings that corresponds to the combination of the first question and the second question included in the answer result information. Then, the application support device 10 performs a guide information presentation process to display the guide information including the read information on the counter, procedure, and belongings, and the created two-dimensional code on the display unit 25 of the terminal 20 that sent the answer result information and the application information. At this time, the application support device 10 performs the display by the guide information presentation process using a speech bubble in a format adopted in the messaging service (LINE (registered trademark) in this embodiment) by the MS server 30.

Therefore, in step 128, the CPU 21 executes a terminal-side guidance information presentation process, which is a process that cooperates with the guidance information presentation process executed by the application support device 10. By executing this terminal-side guidance information presentation process, the display unit 25 of the terminal 20 held by the target user displays the guidance screens shown in Figs. 11 to 13 as examples. Fig. 11 is a front view showing an example of a guidance screen (part 1) according to this embodiment. Fig. 12 is a front view showing an example of a guidance screen (part 2) according to this embodiment. Furthermore, Fig. 13 is a front view showing an example of a guidance screen (part 3) according to this embodiment.

As an example, as shown in FIG. 11, in the guidance screen (part 1) according to this embodiment, a message prompting confirmation is displayed in a single speech bubble 25C1, and each piece of information on the counter and procedure details included in the guidance information is displayed in speech bubble 25C2, divided by procedure.

As an example, as shown in FIG. 12, in the guide screen (part 2) according to this embodiment, information indicating the items included in the guide information is displayed in a single speech bubble 25C3, and information indicating the items to be brought when an agent is completing the procedure is displayed in a single speech bubble 25C4. In this way, in this embodiment, the guide screen also displays the items to be brought when an agent completes the procedure, so although not shown in the figure, the guide information database 13C according to this embodiment also registers information indicating the items to be brought when an agent completes the procedure for each type of procedure.

Furthermore, as shown in FIG. 13 as an example, in the instruction screen (part 3) according to this embodiment, a message encouraging the user to hold onto the two-dimensional code and bring it to the counter is displayed in a single speech bubble 25C5, and the two-dimensional code 25G is displayed in a single speech bubble 25C6.

Therefore, by referring to the guidance screen, target users can easily understand the guidance information that serves as a guide when applying to a local government, compared to when the information is displayed all together without being divided into predetermined types.

When the target user understands the information in each speech bubble displayed on the guide screen, in accordance with the instructions on the guide screen (part 3), the target user retains the two-dimensional code 25G on the terminal 20 by a predetermined operation (in this embodiment, an operation of taking a screenshot), and then selects the confirmation end button 25H displayed on the guide screen. In response to the selection of this confirmation end button 25H, the local government application process is terminated.

The target user brings the belongings identified on the guide screen and the terminal 20 holding the two-dimensional code 25G to the counter identified on the guide screen in the target municipality, and holds the two-dimensional code over a two-dimensional code reader installed near the counter. In response, the application information indicated by the two-dimensional code is automatically entered into a system for resident transfer support services implemented in the municipality server 50 installed in the target municipality, and the procedures related to the resident transfer can be completed in a short time.

As described above, the guidance screen according to this embodiment accepts the collective selection of information displayed on a bubble-by-bubble basis from the guidance information displayed separately in each of the speech bubbles, which reduces the effort required for selection compared to individually selecting multiple pieces of information displayed in the speech bubbles.

For example, you may want to select, duplicate, and paste information displayed in a speech bubble.

In this case, if all information is displayed in one speech bubble, the user will select the speech bubble that displays all the information, then copy all of the selected information and paste it elsewhere. In this case, if the user wishes to select at least part of the information, such as the contents of the application guidelines, the window where the application procedure will be carried out, items required for the application procedure, or information to be written on the application form for the application procedure, rather than all of the information, then copy and paste it elsewhere, the user must select all of the information, copy and paste it elsewhere, and then delete the other information while keeping only the information the user needs.

On the other hand, if the guidance information is divided into categories and displayed in speech bubbles, the user can simply select the speech bubble that contains the information they need, then copy and paste it, eliminating the need for users to delete the rest and keep only the information they need later.

Next, the operation of the application support device 10 when executing the application support process will be described with reference to FIG. 14. FIG. 14 is a flowchart showing an example of the application support process according to this embodiment.

In the application support device 10 according to this embodiment, the application support process shown in FIG. 14 is executed by the CPU 11 of the application support device 10 executing the application support program 13A at a predetermined timing (in this embodiment, the predetermined operation start time on an operation day of the application support system 90).

In step 200 of FIG. 14, the CPU 11 waits until the above-mentioned application type information is received from any of the terminals 20. In step 202, the CPU 11 reads out information on the first question and the second question corresponding to the type of application indicated by the received application type information from the question information database 13B.

In step 204, the CPU 11 creates the above-mentioned question information using the read information on the first question and the second question, and transmits it to the terminal 20 that transmitted the application type information (hereinafter referred to as the "transmission terminal"). Upon receiving the question information, the transmission terminal transmits answer result information indicating the answer results of the first question and the second question corresponding to the question information to the application support device 10, as described above.

Therefore, in step 206, the CPU 11 waits until it receives answer result information from the sending terminal. In step 208, the CPU 11 stores the received answer result information in the storage unit 13.

On the other hand, as described above, the sending terminal transmits the response result information to the application support device 10 via the MS server 30, and then transmits the application information created using the information entered via the resident relocation advance application screen to the application support device 10.

Therefore, in step 210, the CPU 11 waits until application information is received, and in step 212, the CPU 11 executes a two-dimensional code creation process to create a two-dimensional code that represents the received application information.

In step 214, the CPU 11 reads the answer result information from the memory unit 13, and reads from the guide information database 13C information on the counter, procedure details, and belongings that correspond to the combination of the first question and the second question contained in the read answer result information.

In step 216, the CPU 11 executes the above-mentioned guide information presentation process using the two-dimensional code created in the two-dimensional code creation process and the retrieved information on the counter, procedure details, and belongings.

In step 218, the CPU 11 determines whether a predetermined end timing has arrived, and if a negative determination is made, the process returns to step 200, whereas if a positive determination is made, the application support process is terminated. Note that in this embodiment, the above-mentioned end timing is the timing at which a predetermined operation end time on an operation day of the application support system 90 is reached, but this is not limited to this. For example, the above-mentioned end timing may be the timing at which an instruction input is made by the administrator of the application support device 10 to terminate the application support process.

In the above embodiment, the application support process is performed in the application support device 10, but the present invention is not limited to this. For example, the application support process may be performed in the terminal 20. In this case, the question information database 13B and the guidance information database 13C are stored in the application support device 10, and the terminal 20 accesses the databases. In this case, the question information database 13B and the guidance information database 13C are also stored in the terminal 20, and the question information database 13B and the guidance information database 13C are directly used. In the latter case, the application support device 10 is not required, and the application support system 90 can be constructed at a lower cost.

In addition, in the above embodiment, the communication between the application support device 10 and the terminal 20 is described as being performed via the MS server 30, but this is not limited to the above. For example, the communication between the application support device 10 and the terminal 20 may be performed via the local government server 50, or the communication between the application support device 10 and the terminal 20 may be performed directly.

In addition, in the above embodiment, a commonly used messaging service is used to display the guidance screen, but this is not limited to the above. For example, a guidance screen in a dedicated format may be defined and applied in the application support system 90.

In the above embodiment, a case where the guidance information is displayed using a messaging service has been described, but this is not limited to this. For example, instead of a messaging service, the guidance information may be displayed using a social networking service (SNS) such as Twitter (registered trademark) or Instagram (registered trademark).

Although the embodiments have been described above, the technical scope of the present invention is not limited to the scope described in the above embodiments. Various modifications or improvements can be made to the above embodiments without departing from the gist of the invention, and forms with such modifications or improvements are also included in the technical scope of the present invention.

The above embodiments do not limit the inventions described in the claims, and not all of the combinations of features described in the embodiments are necessarily essential to the solution of the invention. The above-mentioned embodiments include inventions at various stages, and various inventions are extracted by combining the multiple components disclosed. Even if some components are deleted from all the components shown in the embodiments, as long as the effect is obtained, the configuration from which these components are deleted can be extracted as an invention.

In the above embodiment, the term "processor" refers to a processor in a broad sense, including general-purpose processors (e.g., CPUs, etc.) and dedicated processors (e.g., GPU: Graphics Processing Unit, ASIC: Application Specific Integrated Circuit, FPGA: Field Programmable Gate Array, programmable logic device, etc.).

In addition, in the above embodiment, a portable device is used as the terminal 20, but this is not limited to this, and a stationary personal computer, a smart speaker, or other non-portable device may be used as the terminal 20.

Furthermore, in the above embodiment, the local government application processing and application support processing are described as being realized by a software configuration using a computer by executing a program, but the present invention is not limited to this. For example, the local government application processing and application support processing may be realized by a hardware configuration or a combination of a hardware configuration and a software configuration.

In addition, the configurations of the application support device 10 and the terminal 20 described in the above embodiment are merely examples, and it goes without saying that unnecessary parts may be deleted or new parts may be added without departing from the spirit of the present invention.

Furthermore, the flow of the local government application processing and application support processing described in the above embodiment is also one example, and it goes without saying that unnecessary steps may be deleted, new steps may be added, or the processing order may be rearranged within the scope of the spirit of the present invention.

10 Application support device 11 CPU
Reference Signs List 11A: Reception unit 11B: Control unit 11C: Storage unit 12: Memory 13: Storage unit 13A: Application support program 13B: Question information database 13C: Guidance information database 14: Input unit 15: Display unit 16: Medium reading and writing device 17: Recording medium 18: Communication I/F unit 20: Terminal 21: CPU
21A Control unit 22 Memory 23 Storage unit 23A Local government application program 24 Input unit 25 Display units 25C1 to 25C6 Speech bubble 25G Two-dimensional code 26 Medium reading and writing device 27 Wireless communication unit 28 Recording medium 30 MS server 50 Local government server 80 Network 90 Application support system

Claims (5)

An application support system for local governments using a mobile device owned by the user using a messaging service,
Prior to submitting an application to a local government, answers to questions that can identify the application are received from the mobile terminal;
Displaying application information specified by the received response, which is encoded as optically readable coded information and is included in an application form for the application procedure, on a screen of the messaging service of the mobile device ;
The screen of the mobile terminal on which the application information is displayed is a screen for inputting the application information into a system of the local government by holding the mobile terminal over a reading device installed in the local government.
Application support system. An application support system for local governments using a mobile device owned by the user using a messaging service,
Prior to submitting an application to a local government, answers to questions that can identify the application are received from the mobile terminal;
displaying application information specified by the received response, the application information being encoded as optically readable coded information, in a bubble on a screen of a messaging service on the mobile device ;
The screen of the mobile terminal on which the application information is displayed is a screen for inputting the application information into a system of the local government by holding the mobile terminal over a reading device installed in the local government.
Application support system. An application support system for local governments using a mobile device owned by the user using a messaging service,
Prior to submitting an application to a local government, answers to questions that can identify the application are received from the mobile terminal;
displaying a screen on the mobile terminal for allowing the user to confirm the received answer;
When the confirmation information is sent from the mobile device, the application information specified by the received response and contained in the application form for the application procedure is displayed on a screen of the messaging service of the mobile device in the form of optically readable and encoded coded information ;
The screen of the mobile terminal on which the application information is displayed is a screen for inputting the application information into a system of the local government by holding the mobile terminal over a reading device installed in the local government.
Application support system. An application support system for a local government using a mobile device owned by the user ,
Prior to submitting an application to a local government, answers to questions that can identify the application are received from the mobile terminal ;
Displaying application information specified by the received response, which is optically readable and encoded, on a screen of the mobile terminal, the application information to be included in the application form for the application procedure ;
The screen of the mobile terminal on which the application information is displayed is a screen for inputting the application information into a system of the local government by holding the mobile terminal over a reading device installed in the local government.
Application support system. An application support program executed in an application support system in a local government using a mobile terminal owned by a user using a messaging service,
Prior to submitting an application to a local government, answers to questions that can identify the application are received from the mobile terminal;
Displaying application information specified by the received response, which is encoded as optically readable coded information and is included in an application form for the application procedure, on a screen of the messaging service of the mobile device ;
The screen of the mobile terminal on which the application information is displayed is a screen for inputting the application information into a system of the local government by holding the mobile terminal over a reading device installed in the local government.
An application support program for causing a computer to execute the processing.