JP7454926B2 - Collection and delivery business management device, collection and delivery business management method and program - Google Patents

Description

The present invention relates to a collection and delivery business management device, a collection and delivery business management method, and a program.

Technology is now available to perform real-time tracking of items and processes within a distribution network by making them scannable at all handling points within the distribution network and recording the scanned information in a central repository. (For example, see Patent Document 1).

Japanese Patent Application Publication No. 2018-129061

With the technology of Patent Document 1, it is possible to track items within the delivery network, but it is difficult to grasp the progress status of each collection and delivery worker as the progress of collection and delivery work.
In view of this situation, it is an object of the present invention to make it possible to accurately grasp the progress status of each collection and delivery worker.

One aspect of the present invention for solving the above-mentioned problems is based on a collection and delivery plan for collection and delivery work formulated for each collection and delivery worker and location information indicating the current position of the collection and delivery worker. The collection and delivery work management device includes a progress management unit that displays the progress of collection and delivery work in which the collection and delivery route determined in the collection and delivery plan and the current position of the collection and delivery worker are shown at least on a map.

Further, one aspect of the present invention is that the collection and delivery plan determined in the collection and delivery plan is based on a collection and delivery plan for collection and delivery work that is formulated corresponding to each collection and delivery worker, and location information indicating the current position of the collection and delivery worker. The collection and delivery work management method includes a progress management step of displaying the progress of the collection and delivery work in which the collection and delivery route and the current position of the collection and delivery worker are shown at least on a map.

Further, one aspect of the present invention is to operate a computer as a collection and delivery work management device based on a collection and delivery plan for collection and delivery work that is formulated for each collection and delivery worker, and location information indicating the current location of the collection and delivery worker. This is a program for functioning as a progress management unit that displays the progress status of collection and delivery work in which the collection and delivery route determined in the collection and delivery plan and the current position of the collection and delivery worker are shown at least on a map.

As described above, according to the present invention, it is possible to accurately grasp the progress status of each collection and delivery worker.

FIG. 1 is a diagram showing an example of the overall configuration of a collection and delivery business management system according to the present embodiment. It is a figure showing an example of composition of a collection and delivery worker terminal in this embodiment. It is a diagram showing an example of the configuration of a collection and delivery business management server in this embodiment. It is a figure showing an example of composition of an administrator terminal in this embodiment. It is a figure showing an example of a parking spot registration screen in this embodiment. It is a figure showing an example of a parking spot registration screen in this embodiment. It is a figure showing an example of a parking spot registration screen in this embodiment. It is a figure showing an example of a parking spot registration screen in this embodiment. It is a figure showing an example of a collection and delivery plan formulation screen and a collection and delivery plan presentation screen in this embodiment. It is a figure showing an example of a route confirmation screen in this embodiment. It is a figure showing an example of a pickup and delivery plan presentation screen in this embodiment. It is a figure showing an example of an individual collection and delivery progress management screen in this embodiment. It is a figure showing an example of a progress list screen in this embodiment. It is a figure showing an example of a collection and delivery workload adjustment screen in this embodiment. It is a figure showing an example of a collection and delivery workload adjustment screen in this embodiment. It is a figure showing an example of a collection and delivery workload adjustment screen in this embodiment. It is a figure showing an example of a collection and delivery workload adjustment screen in this embodiment. 2 is a flowchart illustrating an example of a processing procedure executed by the collection/delivery business management server in this embodiment in connection with parking/stopping point registration. 2 is a flowchart illustrating an example of a processing procedure executed by the collection and delivery business management server in this embodiment in connection with formulating a collection and delivery plan. 12 is a flowchart illustrating an example of a processing procedure executed by the collection and delivery business management server in this embodiment in connection with re-formulation of a collection and delivery plan in response to a request from a collection and delivery worker terminal. An example of a processing procedure executed by the collection and delivery business management server in this embodiment in connection with displaying the personal collection and delivery progress management screen on the administrator terminal will be described. 12 is a flowchart illustrating an example of a processing procedure executed by the collection and delivery business management server in this embodiment in connection with displaying a progress list screen on an administrator terminal. 12 is a flowchart illustrating an example of a processing procedure executed by the collection and delivery work management server in this embodiment in connection with adjusting the amount of collection and delivery work between courses.

[Example of configuration of collection and delivery management system]
FIG. 1 shows an example of the overall configuration of the collection and delivery business management system of this embodiment. The collection and delivery business management system of this embodiment manages collection and delivery business. In the present embodiment, the collection and delivery work refers to work related to collection and delivery of packages, and includes collection and delivery work performed by the collection and delivery worker DR. Further, the collection and delivery work performed by the collection and delivery worker DR includes a collection service in which the cargo is received from a shipper in the area in which the worker is responsible, and a delivery service in which the cargo is delivered to a delivery destination in the area in which he is responsible.
Note that in this embodiment, the collection and delivery worker DR may be one person, or may be a team of a plurality of personnel who perform collection and delivery work while accompanying each other, for example.

In the collection and delivery work, the collection and delivery worker DR loads cargo onto the collection and delivery vehicle VH and moves the collection and delivery vehicle within the area in which he/she is responsible. Further, the collection and delivery worker DR carries a collection and delivery worker terminal 100 when performing collection and delivery work. By using the collection and delivery worker terminal 100, the collection and delivery worker can formulate a collection and delivery plan for the area in which he or she is responsible, and notify the collection and delivery business management server 200 of the collection and delivery status during collection and delivery work.
The collection and delivery worker terminal 100 has a code reader function, and reads the code information (for example, a bar code or a two-dimensional code) on the slip SL pasted on the collected package BG or the delivered package BG. be able to. The code information of the slip SL includes information regarding the package BG (package information) such as the slip number, for example. For example, instead of the slip SL, a wireless tag capable of short-range wireless communication such as an RFID (Radio Frequency Identifier) tag or an IC (Integrated Circuit) tag may be provided in the luggage BG. In this case, the collection and delivery worker terminal 100 may be equipped with a tag reader function to read package information etc. from an RFID tag, an IC tag, or the like.
The package acquired by the collection and delivery worker terminal 100 as described above is transmitted to the collection and delivery business management server 200. The collection and delivery business management server 200 uses the received package information for collection and delivery business management.
Further, the collection and delivery worker terminal 100 can measure the current position and transmit position information indicating the current position obtained by positioning to the collection and delivery business management server 200.
The collection and delivery worker terminal 100 may be, for example, a tablet terminal, a smartphone, a laptop personal computer, a wearable terminal, or the like. The functions of the collection and delivery worker terminal 100 corresponding to the collection and delivery work are realized, for example, by operating application software corresponding to the collection and delivery work on the collection and delivery worker terminal 100.

The collection and delivery business management server 200 (an example of a collection and delivery business management device) is a server that performs various processes related to collection and delivery business management. Note that the collection and delivery business management server 200 may be distributed into a plurality of devices according to predetermined functions, and the plurality of devices may cooperate to realize processing according to the management of collection and delivery business.
The collection and delivery business management server 200 is communicably connected to the collection and delivery worker terminal 100, the administrator terminal 300, the call center terminal 400, and the collection and delivery vehicle VH via the network NT.

The administrator terminal 300 is a terminal device used by a collection and delivery work manager who manages the collection and delivery work performed by the collection and delivery worker DR. By communicating with the collection and delivery work management server 200, the administrator terminal 300 can output the progress status of the collection and delivery work of the collection and delivery worker DR through display or the like. The collection and delivery work manager checks the progress status of the outputted collection and delivery work, and if the progress of a certain collection and delivery worker DR is delayed, the collection and delivery work manager checks the progress of the collection and delivery work so that the amount of collection and delivery work is equalized among the collection and delivery workers DR. The collection and delivery plan can be restructured (so that the imbalance in the amount of collection and delivery work is alleviated).

Call center terminal 400 is a terminal device used by a call center operator. The call center terminal 400 can display and output the progress status of the collection and delivery work of the collection and delivery worker DR, the delivery status of the package, etc. through communication with the collection and delivery work management server 200.
For example, in response to an inquiry from a customer about the delivery status of a package, the operator operates the call center terminal 400 to check the delivery status of the package that is the subject of the inquiry and the progress of the collection and delivery worker DR in charge of the package that is the subject of the inquiry. It can be displayed. This allows call center operators to respond to customer inquiries by checking the delivery status on the spot and contacting the customer without having to respond by having the DR in charge of the collection/delivery worker contact the customer back. I can tell you.

[Example of configuration of collection and delivery worker terminal]
A configuration example of the collection and delivery worker terminal 100 will be described with reference to FIG. 2. The collection and delivery worker terminal 100 includes a communication section 101, a positioning section 102, a code reading section 103, a display section 104, an operation section 105, a control section 106, and a storage section 107.

The communication unit 101 performs communication via the network NT.
The positioning unit 102 measures the current position. The positioning unit 102 may be configured to include, for example, a positioning device compatible with GPS (Global Positioning System).
The code reading unit 103 is a part that reads code information. When the code information is a barcode, the code reading unit 103 may be configured to include a code reader device that can optically read the barcode. Further, a tag reader capable of communicating with wireless tags such as RFID tags and IC tags may be provided.
The display unit 104 displays images under the control of the control unit 106. Although not shown in the figure, the collection and delivery worker terminal 100 may include a part that outputs sound.
The operation unit 105 indicates an operator included in the collection and delivery worker terminal 100, an input device connected to the collection and delivery worker terminal 100, and the like.
Note that the collection and delivery worker terminal 100 may include a touch panel that allows operations to be performed by touching the screen of the display unit with an operating body such as a finger.

The control unit 106 executes various controls on the collection and delivery worker terminal 100. The function of the control unit 106 is realized by a CPU (Central Processing Unit) included in the collection and delivery worker terminal 100 executing a program.
The storage unit 107 stores various information related to the collection and delivery worker terminal 100.

[Configuration example of collection and delivery business management server]
A configuration example of the collection and delivery business management server 200 will be described with reference to FIG. 3. The collection and delivery business management server 200 includes a communication section 201, a control section 202, and a storage section 203.
The communication unit 201 communicates via the network NT.

The control unit 202 executes various controls in the collection and delivery business management server 200. The function of the control unit 202 is realized by the CPU included in the collection and delivery business management server 200 executing a program. The control unit 202 includes an information registration unit 221, a parking spot setting unit 222, a collection and delivery plan formulation unit 223, and a progress management unit 224.

The information registration unit 221 receives input of information used for registering parking spots and formulating a collection and delivery plan, and registers the input information.
The parking/stopping point setting unit 222 executes processing related to setting of parking/stopping points.
In the present embodiment, a "parking/stopping point" is a designated position where a collection/delivery vehicle driven by a collection/delivery worker is to be parked or stopped on a collection/delivery route determined corresponding to the collection/delivery work.
Furthermore, in this embodiment, "collection and delivery vehicle" includes not only cars (including trucks), but also motorized bicycles, light vehicles (including bicycles, three-wheelers (bicycles with rear wheels), etc.), and even trolleys. It's fine.
The collection and delivery plan formulation unit 223 formulates a collection and delivery plan.
The progress management unit 224 executes processing related to progress management of collection and delivery work for each collection and delivery worker DR.

The storage unit 203 stores various information related to the collection and delivery business management server 200. The storage unit 203 in the figure includes a map information storage unit 231, a parking prohibited location information storage unit 232, a collection and delivery record information storage unit 233, a collection and delivery list information storage unit 234, a parking and parking spot registration information storage unit 235, and a collection and delivery plan storage unit 236, a modified entrance information storage section 237, a stop-off point information storage section 238, and a collection and delivery worker information storage section 239.

The map information storage unit 231 stores map information. The map information includes map network information. Entrance information indicating the location of the entrance for each building is added to the map network information. Furthermore, the map information includes information on a collection and delivery area that is set as a collection and delivery target area for collection and delivery work.
For example, in response to external input of setting information regarding the collection and delivery area, the information registration unit 221 includes the collection and delivery area indicated by the setting information in the map information.

The non-parking location information storage unit 232 stores non-parking location information indicating a non-parking location (an example of a location indicating whether parking is allowed or not, associated with information regarding whether or not parking is allowed). The location where parking is not allowed indicates a location where the collection and delivery vehicle VH cannot be parked or stopped in the collection and delivery target area. In other words, the location where parking is not allowed is associated with information indicating that parking is not possible (information regarding whether or not parking is possible) with the corresponding location on the map.
A location where parking is not allowed may be indicated as a point, or may be indicated as a regional range, such as a certain length of road. In addition, the locations where parking is prohibited indicated by the information on locations where parking is prohibited include legally prohibited locations and locations where voluntary parking is prohibited.
A legally prohibited parking spot is a place where parking is legally prohibited. Examples of legally prohibited locations include roads where parking is prohibited, roads where traffic is legally prohibited, and road portions within a certain distance from an intersection. Such legal parking prohibited locations are stored in advance in the parking prohibited location information storage unit 232. Legally prohibited parking areas are fixed information that does not change frequently.
Voluntary non-parking locations are locations registered by the collection/delivery worker DR or the collection/delivery work manager as being prohibited from parking based on their own experience. The collection/delivery worker DR or the collection/delivery work manager operates the collection/delivery worker terminal 100 or the administrator terminal 300 to designate and register locations on the map where voluntary parking is not allowed (voluntary parking). (operation for registering locations where parking is not allowed). The information registration unit 221 registers the locations where voluntary parking is not allowed by storing the locations where voluntary parking is not allowed, which are specified by the voluntary parking or non-stopping location registration operation, in the parking/stopping not allowed location information storage unit 232.

The collection and delivery performance information storage unit 233 stores collection and delivery performance information indicating the performance (history) of past collection and delivery operations.
The collection and delivery list information storage unit 234 stores collection and delivery list information. The collection and delivery list information is a list of collection and delivery tasks to be completed for each collection and delivery worker DR (that is, for each area in charge of the collection and delivery worker DR) on the same day. List items in the collection and delivery list information may correspond to each collection and delivery point, for example.
Such collection and delivery list information includes information on slips read from parcels by collection and delivery workers DR, etc. and sent by the collection and delivery worker terminal 100, and information on collection requests and redelivery requests applied by customers etc. via the Internet. The information registration unit 221 registers based on the information.

The parking spot registration information storage unit 235 stores parking spot registration information indicating registered parking spots.
The collection and delivery plan storage unit 236 stores the created registration plan in association with each collection and delivery worker DR.

The modified entrance information storage unit 237 stores modified entrance information. The modified entrance information is information indicating the content of modification of the entrance information stored in the map information storage unit 231. For example, the location of the building entrance may change for some reason, such as a change in the delivery entrance. However, the changed entrance may not be reflected in the entrance information. Therefore, for example, when the collection and delivery worker DR or the administrator terminal finds a building whose entrance has been changed during collection and delivery work, the collection and delivery worker DR or the administrator terminal operates the collection and delivery worker terminal 100 or the administrator terminal 300 to change the entrance of the building that has been changed. Information can be registered. The information registration unit 221 causes the modified entrance information storage unit 237 to store information regarding the change (modification) of the entrance registered in this manner as modified entrance information.

The stop-off point information storage section 238 stores stop-off point information. The stopover point information is information indicating a stopover point. A stop-off point is a place where it is necessary to stop at a predetermined point other than the collection-delivery point during the collection-delivery work. Examples of stopover points include gas stations, business offices, and the like.
The collection and delivery worker DR can perform an operation to designate and register, for example, on a map, a stop-off point at which he or she should stop when performing collection and delivery work. The information registration unit 221 causes the stop-off point information storage unit 238 to store stop-off point information indicating the stop-off point specified by such a registration operation.
As mentioned above, registration of parking and stopping points can be performed not only by the collection and delivery worker DR by operating the collection and delivery worker terminal 100, but also by the collection and delivery work manager by operating the administrator terminal 300. I can do it. Similarly, the collection and delivery work manager can operate the manager terminal 300 to register the modified entrance and the stopover point as described above. That is, various registrations that can be performed by the collection and delivery worker DR by operating the collection and delivery worker terminal 100 can also be performed by the collection and delivery work manager by operating the administrator terminal 300.

The collection and delivery worker information storage unit 239 stores collection and delivery worker information for each collection and delivery worker DR. The collection and delivery worker information corresponding to one collection and delivery worker DR may include information such as a collection and delivery worker ID assigned to the collection and delivery worker, the collection and delivery worker's name, face photo, and affiliation.

[Configuration example of administrator terminal]
A configuration example of the administrator terminal 300 will be described with reference to FIG. 4. The administrator terminal 300 includes a communication section 301, a display section 304, an operation section 305, a control section 306, and a storage section 307.

The communication unit 301 communicates via the network NT.
The display unit 304 displays images under the control of the control unit 306. Although not shown in the figure, the administrator terminal 300 may include a part that outputs sound.
The operation unit 305 indicates an operator included in the administrator terminal 300, an input device connected to the administrator terminal 300, and the like.
Note that the administrator terminal 300 may include a touch panel that allows operations to be performed by touching the screen of the display unit with an operating body such as a finger.

The control unit 306 executes various controls on the administrator terminal 300. The function of the control unit 106 is realized by the CPU included in the administrator terminal 300 executing a program.
The storage unit 307 stores various information related to the administrator terminal 300.

[About parking spot registration]
In the collection and delivery work management system of this embodiment, a collection and delivery plan is formulated for each collection and delivery worker DR on the working day of collection and delivery work. The collection and delivery plan is formulated with consideration given to enabling the collection and delivery worker DR to proceed with the collection and delivery work efficiently. Therefore, the collection and delivery worker DR can carry out the collection and delivery work efficiently by performing the collection and delivery work according to the collection and delivery plan.
However, the area targeted for collection and delivery by the collection and delivery business that corresponds to the collection and delivery business management system of this embodiment is, for example, an urban area where residences and buildings are densely populated. In such areas, it is not always possible to park the collection/delivery vehicle VH at a point close to the collection/delivery point due to road construction, legal restrictions, consideration for neighboring residents, etc.
For example, it is undesirable for the collection and delivery worker DR to drive the collection and delivery vehicle VH while searching for a parking spot, which is undesirable in terms of traffic safety, environmental impact due to carbon dioxide emissions, and efficiency of collection and delivery work. . In addition, if a collection and delivery plan is created based on the assumption that collection and delivery vehicles VH will be parked near all collection and delivery points, for example, routes that require collection and delivery vehicles VH to enter narrow streets or roads that are dead ends and cannot be passed through will be created. It becomes. In this case as well, it is not preferable in terms of traffic safety, environment, collection and delivery work efficiency, etc.

Therefore, the collection and delivery worker DR parks the collection and delivery vehicle VH at pre-registered parking points during the collection and delivery work, and then patrols on foot to the corresponding collection and delivery point for each parking point. .
Regarding parking and stopping points, first of all, it is required to exclude places where parking is not allowed by law. Furthermore, even if it is legally possible to park or park, we will exclude places where it is better not to park or park due to the impact on nearby residents, the status of current construction work, and the experience of collection and delivery worker DR. is required. On top of that, parking spots should be set at locations that will maximize collection and delivery efficiency.
Considering the above, it is difficult for the collection and delivery worker DR to correctly and completely judge the places to be excluded from the parking and stopping points mentioned above, and to decide on the parking and stopping points while taking into account the collection and delivery efficiency. . If you make a mistake in determining the parking spot, you may not be able to take advantage of the advantages in terms of traffic safety, environment, collection and delivery efficiency, etc. Therefore, in the collection and delivery business management system of this embodiment, the collection and delivery business management server 200 supports the registration of parking and stopping points as follows.

With reference to FIGS. 5 to 8, an example of an operation procedure corresponding to registration of a parking spot in this embodiment will be described. The registration of the parking spot can be performed by the collection and delivery worker DR by operating the collection and delivery worker terminal 100. Alternatively, the parking spot can be registered by the collection and delivery work manager operating the manager terminal 300. In the following description, a case will be exemplified in which the collection and delivery worker DR operates the collection and delivery worker terminal 100 to register a parking spot.

The collection and delivery worker DR specifies, for example, his or her area of responsibility on the collection and delivery worker terminal 100, and then performs an operation to declare registration of a parking/stopping point (parking/stopping point registration declaration operation). In response to this operation, the collection and delivery worker terminal 100 displays a parking spot registration screen on the display unit 104.

FIG. 5 shows an example of the initial screen of the parking spot registration screen. In the parking spot registration screen shown in the same figure, a map MP including the area in charge specified at the time of the parking spot registration declaration operation is displayed. Then, a collection and delivery area layer CA is arranged on the map MP. The collection and delivery area is an area in which the area in charge of the collection and delivery worker DR is further subdivided using, for example, roads, street addresses, etc. as boundaries. The collection and delivery area layer CA can indicate the collection and delivery area by arranging a layer of a predetermined color with a predetermined transmittance of less than 100% on the map MP so as to be superimposed thereon.

The collection and delivery worker DR performs an operation (target collection and delivery area selection operation) to select a collection and delivery area to be registered as a parking point from among the collection and delivery areas indicated by the displayed collection and delivery area layer CA. The collection and delivery area layer CA placed in the collection and delivery area selected by the target collection and delivery area selection operation is highlighted in a predetermined manner, for example, with respect to the collection and delivery area layer CA placed in other collection and delivery areas that are not selected. This may indicate that the collection/delivery area is subject to registration. The manner in which the collection and delivery area layer CA is highlighted is not particularly limited, but for example, it may be set to a different color or transmittance from collection and delivery area layers CA arranged in other collection and delivery areas, or the edges of the collection and delivery area layer CA may be highlighted. It is possible to change the thickness and color of the lines.
In the same figure, a legal parking prohibited area mark NPK-L and a voluntary parking prohibited area mark NPK-V are shown arranged on the map MP in the collection and delivery area selected by the target collection and delivery area selection operation. has been done.
The place where the legally prohibited parking spot mark NPK-L is placed indicates that it is a legally prohibited place. The legally prohibited parking spot mark NPK-L may be displayed, for example, so as to appear in response to the pointer PNT placed on the parking spot registration screen being located within a certain distance.
The location where the voluntary parking/stopping area mark NPK-V is placed indicates that the voluntary parking/stopping area is not allowed. As described above, the voluntary parking/stopping locations are locations that are registered by the collection/delivery worker DR or the collection/delivery work manager as being prohibited based on their own experience or the like. Examples of places where voluntary parking is not allowed include places where parking is not possible due to actual signboards placed on the street, or places where parking may have an impact on nearby residents. I can list some places.

In the following explanation, if there is no particular distinction between places where legal parking is not allowed and places where voluntary parking is not allowed, they will be referred to as places where parking is not allowed. In addition, if there is no particular distinction between the legal parking prohibited area mark NPK-L and the voluntary parking prohibited area mark NPK-V, they will be written as the legal parking prohibited area mark NPK.

By looking at the parking/stopping point registration screen displayed in this way, the collection/delivery worker DR can understand how the collection/delivery area is divided in his/her area of responsibility and where parking/stopping is not possible. can do.

The image of the parking point registration screen in Figure 5, in which the collection and delivery area layer CA, legal parking prohibited area mark NPK-L, and voluntary parking prohibited area mark NPK-V are arranged on the map MP, has the following information. can be displayed based on
In other words, the image of the parking/stopping point registration screen in the figure is based on the map information stored in the map information storage unit 231 in the collection/delivery business management server 200 and the parking/stopping area information stored in the parking/stopping area information storage unit 232. can be displayed based on
That is, the collection and delivery worker terminal 100 transmits a parking point registration screen request to the collection and delivery business management server 200 in response to the parking point registration declaration operation being performed. When a parking spot registration screen request is received, the parking spot setting unit 222 in the collection and delivery business management server 200 stores map information corresponding to the area in charge specified by the received parking spot registration screen request. 231. Further, the parking/stopping point setting unit 222 acquires parking/stopping place information indicating places where parking/stopping is not allowed included in the designated area in charge from the parking/stopping/stopping place information storage unit 232 .
The parking/stopping point setting unit 222 generates a parking/stopping point registration screen as illustrated in FIG. 5 using the acquired map information and information on places where parking is prohibited. The map information includes an image of the map MP and information on the collection and delivery area set for the map. The parking prohibited location information includes information indicating legal parking prohibited locations and voluntary parking prohibited locations.
The parking/stopping point setting unit 222 transmits the generated parking/stopping point registration screen to the collection/delivery worker terminal 100 and causes the collection/delivery worker terminal 100 to display the parking/stopping point registration screen.

With the parking spot registration screen of FIG. 5 displayed, the collection and delivery worker DR can perform an operation to instruct display of registration candidates for parking spots (registration candidate display instruction operation). In response to the registration candidate display instruction operation being performed, the parking spot registration screen changes to the mode shown in FIG. 6 .
At this time, the collection and delivery worker terminal 100 transmits a parking spot candidate request to the collection and delivery business management server 200, for example. In response to receiving the parking spot candidate request, the collection and delivery business management server 200 calculates parking spot candidates and sends parking spot candidate information including the calculated parking spot candidates to the collection and delivery worker terminal 100. do. The collection and delivery worker terminal 100 can display the parking spot registration screen of FIG. 6 by reflecting the content of the received parking spot candidate information.

In the parking spot registration screen of FIG. 6, in addition to the state shown in FIG. 5, a collection record mark PU, a delivery record mark DL, and two parking spot candidate icons PKp (PKp1, PKp2) are arranged.
The collection record mark PU is placed corresponding to a point where collection has been performed in a certain period of time in the past. The collection record mark PU is displayed with its height changed depending on the collection record, for example. For example, the higher the collection performance mark PU is, the greater the number of collections.
The delivery record mark DL is placed corresponding to a point where there is a delivery record in a certain period of time in the past. The delivery record mark DL is displayed with its height changed depending on the delivery record, for example. For example, the higher the delivery record mark DL, the greater the number of deliveries.

The position where the parking spot candidate icon PKp is placed indicates a spot that is a parking spot candidate calculated by the parking spot setting unit 222 of the collection and delivery business management server 200. Parking/stopping point candidates are points identified from roads where parking is possible, excluding locations where parking is not possible, based on the center of gravity calculated from collection results and delivery results.

In the case of the figure, the collection and delivery worker DR can select one of the two positions indicated by the two placed parking spot candidate icons PKp and register it as the parking spot. Alternatively, the collection and delivery worker DR can register either of the two positions indicated by the two placed parking spot candidate icons PKp as a parking spot.
When registering a parking spot, the collection and delivery worker DR performs an operation to designate a parking spot candidate icon PKp placed at a position to be registered. The designation of the parking spot candidate icon PKp may be performed, for example, by pointing the target parking spot candidate icon PKp with the pointer PNT and confirming the designation by clicking or the like.

Here, the collection and delivery worker DR performed an operation to select the position of the parking spot candidate icon PKp2 as a parking spot (parking spot selection operation) while the parking spot registration screen of FIG. 6 was displayed. . In response to the parking spot selection operation being performed, the parking spot registration screen transitions from FIG. 6 to the state shown in FIG. 7. In addition, in the same figure, after first performing the operation to select the parking point candidate icon PKp2 by the parking point selection operation, for example, the part of the map MP surrounded by the collection and delivery area layer CA for which the parking point is to be registered is selected. The parking spot registration screen is shown after an operation for enlarging the display is performed.

In the part of the collection and delivery area targeted for parking point registration on the parking point registration screen in FIG. 7, the parking point candidate icons PKp1 and PKp2 in FIG. A parking spot icon PK2 is shown placed at the position. The parking spot icon PK2 indicates a parking spot that has been selected by the parking spot selection operation. In other words, the figure shows the result of an operation to select the position of the parking spot candidate icon PKp2 as a parking spot.

Further, a collection and delivery point icon PCD is arranged on the map MP. The position where the collection and delivery point icon PCD is placed indicates the collection and delivery point visited by the collection and delivery worker DR on the target working day that is the target of the parking and parking point registration in the collection and delivery area that is the target of the parking and parking point registration. A pickup and delivery point is a point where pickup or delivery takes place.
Furthermore, the historical route RTL is shown on the map MP. The history route RTL is a collection and delivery route set including a selected parking/stopping point among collection and delivery routes set in the past. In this case, the collection and delivery point at which the history route RTL was set is indicated by the collection and delivery point icon PCD. In the collection/delivery point icon PCD, a number indicating the order of circulation on the historical route RTL is shown.

The display in the figure shows the information of the selected parking spot, the past collection and delivery route included in the collection and delivery record information stored in the collection and delivery record information storage unit 233 of the collection and delivery business management server 200, and the collection and delivery route along the collection and delivery route. This is achieved by using information on collection and delivery points (history route information).

Further, on the parking spot registration screen shown in the figure, a voluntary parking/stopping location mark NPK-V and an impassable road mark NLD are also displayed. The impassable road mark NLD indicates a road on which the collection and delivery vehicle VH cannot pass. For example, a road that is impassable due to legal restrictions such as vehicle weight or travel time may be registered as a type of place where parking is prohibited by law. In addition, roads that are closed to traffic due to construction sites, etc., or roads that have been judged not to allow vehicles to pass through based on the experience of the collection and delivery worker DR, will be voluntarily cleared. It may be registered as a type of location where parking is not allowed.
By looking at the parking spot registration screen displayed as shown in the figure, the collection and delivery worker DR can use it as a basis for determining whether the parking spot that he or she has selected is appropriate. It is also possible to know where there are roads that cannot be passed by surrounding collection and delivery vehicles VH.

In addition, for example, after performing a parking spot selection operation to select one of the parking spot candidates as a parking spot as described above, the collection/delivery worker DR can display the selected state on the map MP on the registration screen. You can perform changing operations such as adding, deleting, and moving parking spots (parking spot changing operations).
For example, when the collection and delivery worker DR performs a parking spot selection operation and checks the historical route RTL displayed on the parking spot registration screen, he may determine that it is not very appropriate. In such a case, the collection and delivery worker DR can perform a parking/stopping point change operation to change the arrangement state of the selected parking/stopping point on the map MP.

FIG. 8 shows an example of the parking spot registration screen when an operation to add one parking spot is performed as a parking spot change operation under the state of the parking spot registration screen in FIG. 7. ing. The figure shows a state in which, in addition to the parking spot icon PK2, a parking spot icon PK3 is arranged as the parking spot icon PK due to the parking spot changing operation. That is, in this case, the result of the collection and delivery worker DR specifying the position of the parking spot icon PK3 and performing an operation to add a parking spot is shown.
The operation of adding a parking spot may be an operation of instructing addition execution, such as by clicking, with the pointer PNT pointing to the position where the parking spot is desired to be added.

Note that the operation of deleting the selected parking spot may be an operation of instructing deletion execution, such as by clicking, while pointing the pointer PNT to the parking spot icon PK to be deleted. .
Further, the operation of deleting a parking spot may be an operation of instructing deletion execution, such as by clicking, while pointing the pointer PNT to the parking spot icon PK to be deleted.

As the selected parking spot is changed as described above, the history route RTL is also changed. Specifically, in FIG. 8, the history route RTL has a pattern different from that in FIG. 7 due to the addition of a parking spot corresponding to the parking spot icon PK3.

If the pickup/delivery worker DR determines that the selected parking spot is appropriate, he or she performs an operation to instruct the selected parking spot to be registered as a parking spot (parking spot registration instruction operation). I do. In response to the parking point registration instruction operation being performed, the selected parking point is registered in the collection and delivery business management server 200 as a parking point in the target collection and delivery area.

In this manner, in the present embodiment, candidates for parking and parking spots are calculated using information on locations where parking is not allowed and information on collection and delivery records (parking and parking spot setting usage information). The collection/delivery worker DR or the like is configured to register a candidate that he/she has judged to be appropriate from among the calculated parking/stopping point candidates as a parking/stopping point. Thereby, the collection/delivery worker DR and the like can register appropriate parking and parking positions without relying solely on their own experience.
In this embodiment, the collection and delivery route is set to include the registered parking and stopping positions. In this embodiment, by registering appropriate parking and stopping positions as described above, it becomes possible to appropriately set the collection and delivery route in the collection and delivery plan.

[About formulating a collection and delivery plan]
The collection and delivery worker DR uses the collection and delivery worker terminal 100 to formulate a collection and delivery plan for the day before performing collection and delivery work on the day. The procedure for formulating such a collection and delivery plan will be explained with reference to FIGS. 9 and 10. In explaining FIGS. 9 and 10, an example will be exemplified in which the display unit 104 of the collection and delivery worker terminal 100 is configured as a touch panel.

In formulating the collection and delivery plan, for example, the collection and delivery worker DR registers delivery list information corresponding to his or her area of responsibility on the day in the collection and delivery business management server 200. Although the work of registering such delivery list information can be performed by other employees, such as sorting workers and office staff, the following explanation uses an example where it is performed by a collection and delivery worker DR. do.
In order to register the delivery list information, the collection and delivery worker DR uses the collection and delivery worker terminal 100 to perform an operation to read the package information from the code information etc. of the slip SL attached to the package BG to be delivered on the day. . The collection and delivery worker terminal 100 transmits the read package information to the collection and delivery business management server 200 as a delivery list item. The collection and delivery business management server 200 stores the received delivery list item in the collection and delivery list information storage unit 234 so as to include it in the collection and delivery list information. The collection list information includes collection list information and delivery list information. The collection list information is information indicating the cargo to be collected by the collection and delivery worker DR, the address of the collection destination, etc. The delivery list information is information indicating the packages to be delivered by the collection and delivery worker DR, the address of the delivery destination, etc. Regarding the collection list information, for example, each time a collection/delivery worker DR, call center operator, etc. receives a collection request from a customer, the collection list information is sent from the collection/delivery worker terminal 100 or the call center terminal 400 to the collection/delivery business management server 200 ( registration). Further, in response to receiving a collection request from a customer via the Internet, collection list information is registered in the collection and delivery business management server 200.

In addition, when formulating a collection and delivery plan, the collection and delivery worker DR performs an operation to register drop-off points on the day.

Then, when formulating his/her own pick-up/delivery plan for the day, the pick-up/delivery worker DR performs an operation (collection/delivery plan formulation declaration operation) on the pick-up/delivery worker terminal 100 to declare the formulation of a pick-up/delivery plan. In response to the collection and delivery plan formulation declaration operation being performed, a collection and delivery plan formulation screen is displayed on the display unit 104 of the collection and delivery worker terminal 100.

FIG. 9A shows an example of a collection and delivery plan formulation screen displayed in response to the collection and delivery plan formulation declaration operation being performed. On the collection and delivery plan formulation screen in the same figure, on the map MP that includes the area in charge of the collection and delivery worker DR on the day, the collection and delivery area layer CA indicating the collection and delivery area (collection and delivery area in charge) included in the area in charge of the collection and delivery worker DR is displayed. It is located. A number indicating a collection and delivery area number assigned according to a predetermined assignment rule is displayed in each of the collection and delivery areas in charge. In explaining the collection and delivery areas in the figures below, the collection and delivery area number (n) may be used and described as "collection and delivery area n." In the collection and delivery plan formulation screen in the figure, if the collection and delivery area number (n) is used, collection and delivery areas 1 to 4 are shown.

In the assigned collection and delivery area, a collection and delivery point icon PCD and a parking point icon PK are arranged. The collection and delivery point icon PCD arranged on the collection and delivery plan formulation screen indicates the position of the collection and delivery point indicated by the collection and delivery list information corresponding to the day. In this case, when the collection and delivery point icon PCD corresponds to a collection point, it is indicated that it is a collection point by displaying the character ``collection'', for example, and when it corresponds to a delivery point, for example, the character ``distribution'' is displayed. The delivery point is indicated by a text display.
Although not shown in the figure, if a stop-off point registered by the collection and delivery worker DR exists on the map MP, the stop-off point may also be indicated by an icon.

Furthermore, the parking spot icon PK arranged on the collection and delivery plan formulation screen indicates a parking spot that has been registered corresponding to the collection and delivery area in charge. In addition, the figure shows an example where no parking/stopping points are registered in the collection/delivery areas 2 and 4 among the collection/delivery areas in charge. This means that, for example, when registering the parking spot mentioned above, if there is no need to set up a parking spot in one collection and delivery area or if there is no place where parking is possible, the parking spot should not be registered. It also means something good.

Further, in the collection and delivery plan formulation screen shown in the figure, a formulation execution button BT1 is arranged. The formulation execution button BT1 is a button for performing an operation to instruct execution of collection and delivery plan formulation (route formulation). The collection/delivery worker DR confirms the collection/delivery point and the parking/stopping point in the designated collection/delivery area shown in FIG. 9(A), for example, and operates the formulation execution button BT1.

In response to the operation of the formulation execution button BT1, a collection and delivery plan creation request is transmitted from the collection and delivery worker terminal 100 to the collection and delivery business management server 200. In response to the collection and delivery plan creation request, the collection and delivery business management server 200 first creates a collection and delivery plan, and transmits collection and delivery plan information indicating the created collection and delivery plan to the collection and delivery worker terminal 100.

The collection and delivery worker terminal 100 reflects the collection and delivery plan proposal indicated by the collection and delivery plan information received from the collection and delivery business management server 200 on the collection and delivery plan formulation screen.
FIG. 9(B) shows an example of a collection and delivery plan formulation screen on which the collection and delivery plan proposal is reflected. In the figure, collection and delivery routes RT (RT-V, RT-W) are further arranged for the collection and delivery area in charge shown in FIG. 9(A). The collection and delivery plan has contents that associate collection and delivery routes with times. The collection and delivery route RT shown on the collection and delivery plan formulation screen in the figure reflects the collection and delivery route in the collection and delivery plan draft created by the collection and delivery business management server 200.

The collection and delivery route RT is included in the collection and delivery plan, and indicates the route along which the collection and delivery worker terminal moves during collection and delivery work on the day. The collection and delivery route RT includes a vehicle collection and delivery route RT-V and a walking collection and delivery route RT-W. The vehicle collection and delivery route RT-V is a route along which the collection and delivery worker DR drives the collection and delivery vehicle VH. The walking collection and delivery route RT-W is a route along which the collection and delivery worker DR travels on foot.
In the figure, in order to visually distinguish between the vehicle collection and delivery route RT-V and the walking collection and delivery route RT-W, the vehicle collection and delivery route RT-V is shown as a solid line, and the walking collection and delivery route RT-W is shown as a broken line. It shows. In order to visually distinguish between the vehicle collection and delivery route RT-V and the walking collection and delivery route RT-W, other aspects may be adopted, such as color coding.
Furthermore, the vehicle collection and delivery route RT-V and the walking collection and delivery route RT-W are each displayed as arrow lines to also indicate the traveling direction of the collection and delivery worker DR.

The vehicle collection and delivery route RT-V is formed to include parking and stopping points in the entire collection and delivery area (in charge area). Furthermore, the walking collection and delivery route RT-W is formed so as to include the collection and delivery points to be visited, with the parking and stopping points as the starting and ending points.

In the collection and delivery plan formulation screen on which the collection and delivery route RT is reflected in this way, in addition to the formulation execution button BT1, a determination button BT2 is arranged as operation buttons.
In this case, the formulation execution button BT1 is used to perform an operation to instruct re-creation of the collection and delivery plan. For example, if the collection and delivery worker DR has an impression that the collection and delivery route RT displayed on the collection and delivery plan formulation screen is not desirable, he/she would like to check other collection and delivery routes. In such a case, the collection and delivery worker DR operates the formulation execution button BT1 to instruct the re-creation of the collection and delivery plan. In this case, the collection and delivery plan formulation screen is changed to a display showing the collection and delivery route RT in the re-created collection and delivery plan.

On the other hand, the decision button BT2 is a button for performing an operation to determine the created collection and delivery plan as the pick-up and delivery plan for the day. When the collection and delivery worker DR determines that the collection and delivery plan based on the collection and delivery route RT displayed on the collection and delivery plan formulation screen is acceptable, he operates the determination button BT2.

In response to the operation of the OK button BT2, the content of the collection and delivery plan including the collection and delivery route RT that was displayed on the collection and delivery plan formulation screen when the OK button BT2 was operated is changed to the collection and delivery plan ( The collection and delivery plan will be finalized. This completes the formulation of the collection and delivery plan.
Then, in response to the operation of the enter button BT2, the collection and delivery plan formulation screen of FIG. 9(B), for example, presents the developed collection and delivery plan in a chronological order, as shown in FIG. Transition to the collection/delivery plan presentation screen.

After the collection and delivery plan is formulated, the collection and delivery worker DR can confirm the collection and delivery plan by operating the collection and delivery worker terminal 100 to display the collection and delivery plan presentation screen at any time on the day.

On the collection and delivery plan presentation screen in Figure 9 (C), the address, arrival time (arrival time), departure time (departure time) etc. are shown. That is, on the collection and delivery plan presentation screen, a schedule for collection and delivery work is shown.
By scrolling the collection and delivery plan presentation screen in FIG. 9C in the vertical direction, for example, it is possible to display the contents of the schedule for the previous or subsequent time.

In addition, on the collection and delivery plan presentation screen in Figure 9(C), the schedule for collection and delivery work is divided by collection and delivery area, and is further subdivided into parking points and collection and delivery points (work divisions). The time is set.
In addition, on the collection and delivery plan presentation screen of FIG. 9(C), confirmation buttons BT11 (BT11-1 to BT11-3) are arranged in correspondence with each work category. For example, during collection and delivery work, the collection and delivery worker DR operates the confirmation button BT11 when he wants to confirm details such as a route corresponding to a certain work category. When the confirmation button BT11 is operated, the display on the display unit 104 changes to a route confirmation screen showing details of the route.

FIG. 10(A) shows, for example, when the confirmation button BT11-2 located corresponding to the first collection/delivery point (delivery point) in collection/delivery area 1 is operated on the collection/delivery plan presentation screen of FIG. 9(C). 3 shows an example of a route confirmation screen displayed on the display unit 104 in response to the situation.
In the figure, the map MP is enlarged so that the collection and delivery area 1 almost fits the entire width of the screen, and the collection and delivery routes RT (RT-V, RT-W) in the collection and delivery area 1 are shown. Then, of the displayed collection and delivery route RT, the route portion RT-Wp from the parking point indicated by the parking point icon PK to the first collection and delivery point is highlighted using a different color from other route portions, for example. Is displayed. Thereby, the collection and delivery worker DR can accurately confirm the route from the parking point to the first collection and delivery point.

In the route confirmation screen of FIG. 10(A), a back button BT21 and a next button BT22 are arranged.
When the return button BT21 is operated, the route confirmation screen returns to the collection and delivery plan formulation screen on which the collection and delivery work schedule is displayed. Specifically, when the return button BT21 is operated while the route confirmation screen shown in FIG. 10(A) is displayed, the display returns to the collection and delivery plan formulation screen shown in FIG. 9(C). It will be done.
When the next button BT22 is operated, the screen changes to a route confirmation screen for the next collection and delivery area.

FIG. 10(B) shows the next assigned collection and delivery area (collection and delivery area 2) that is displayed in response to the next button BT22 being operated while the route confirmation screen of FIG. ) is an example of the route confirmation screen.

Note that if there is enough space on the display screen of the display unit 104, the collection and delivery plan formulation screen shown in FIG. The image presented may be displayed.

[Progress management of collection and delivery work]
Next, progress management of collection and delivery work by the collection and delivery work management system of this embodiment will be explained.
Under the collection and delivery plan of this embodiment, a collection and delivery route that is determined to be optimal for visiting collection and delivery points on the day is determined, for example, by avoiding in advance locations where the collection and delivery vehicle VH cannot park or pass through. Created. Further, under the collection and delivery plan of this embodiment, the time determined for each work category is also presented based on the created collection and delivery route.
By checking the collection and delivery plan created in this way on the collection and delivery plan presentation screen while proceeding with the day's collection and delivery work, the collection and delivery worker can proceed with the collection and delivery work efficiently without wasting time. becomes possible.
However, due to circumstances such as an increase in incidental work such as posting absentee notification forms due to many delivery destinations being absent, or a significant increase in requests for collection after the start of collection and delivery work, the schedule of the original collection and delivery plan may be delayed. The progress of collection and delivery work may be delayed. In such a case, if the collection and delivery plan presented on the collection and delivery plan presentation screen remains the original content, the usefulness of presenting the collection and delivery plan will be reduced.
Therefore, if the progress of the collection and delivery work is delayed, the collection and delivery worker DR can re-formulate the collection and delivery plan as follows.

FIG. 11A shows a collection and delivery plan presentation screen that is displayed when the collection and delivery worker DR is about to perform collection and delivery work in the collection and delivery area 5 while the collection and delivery worker DR is performing collection and delivery work. The collection and delivery plan presentation screen is a screen that presents to the collection and delivery worker DR the contents of the collection and delivery plan that has been formulated in response to the day's collection and delivery work.
According to the collection and delivery plan presentation screen in the figure, under the collection and delivery plan for the collection and delivery area 5, it is shown that the vehicle should first arrive at the parking spot at 10:40. However, the current time shown on the collection and delivery plan presentation screen in the figure is 10:55, which is delayed from the time when the vehicle should arrive at the parking spot.

In this way, if the delay between the current time and the time presented under the collection and delivery plan is equal to or greater than a predetermined value, the re-establish button BT31 is arranged on the collection and delivery plan presentation screen. The re-formulation button BT31 is a button operated to instruct re-formulation of the collection and delivery plan according to the current delay situation. Therefore, the collection and delivery worker DR in this case operates the resetting button BT31.

In response to the operation of the re-formulation button BT31, the collection and delivery worker terminal 100 transmits a re-formulation request to the collection and delivery business management server 200. In response to receiving the re-planning request, the collection and delivery work management server 200 re-formulates the collection and delivery plan based on the current time and the remaining work content of the collection and delivery worker DR at the present time. In this case, the collection and delivery business management server 200 may recreate the collection and delivery route when re-formulating the collection and delivery plan, and then associate a time after the current time with the re-created collection and delivery route. The collection and delivery business management server 200 transmits the re-formulated collection and delivery plan to the collection and delivery worker terminal 100.

Upon receiving the revised collection and delivery plan, the collection and delivery worker terminal 100 changes the contents of the collection and delivery plan presentation screen to reflect the received collection and delivery plan, as shown in FIG. 11(B). In the changed collection and delivery plan presentation screen, the visiting order of collection and delivery points in the collection and delivery area 5, the time for each work division, etc. have been changed from FIG. 11(A).
Furthermore, in the collection and delivery plan presentation screen of FIG. 11(B), the re-formulation button BT31 is hidden because the time for each work category has been readjusted in accordance with the current time.

Further, the progress status of the collection and delivery work by the collection and delivery worker DR can be managed by the collection and delivery work manager using the administrator terminal 300.
For example, the collection and delivery work manager can check the progress of the collection and delivery work for one collection and delivery worker DR. For this purpose, the collection and delivery work manager performs an operation (individual progress confirmation instruction operation) on the manager terminal 300 to designate one collection and delivery worker DR and instruct him to check the progress of the collection and delivery work.
The administrator terminal 300 transmits a personal progress confirmation request to the collection and delivery business management server 200 in response to the personal progress confirmation instruction operation. The progress management unit 224 of the collection and delivery business management server 200 acquires collection and delivery list information associated with the collection and delivery worker DR specified in the received personal progress confirmation request from the collection and delivery list information storage unit 234. In the collection/delivery list information, a flag indicating completion of collection/delivery is attached to a list item of a collection/delivery point where collection/delivery has been completed.
The progress management unit 224 also receives the current position (worker current position) transmitted from the collection and delivery worker terminal 100 of the collection and delivery worker DR specified in the individual progress confirmation request, and the current location transmitted from the collection and delivery vehicle VH of the collection and delivery worker DR. The vehicle's current position (vehicle current position) is acquired.

The collection and delivery business management server 200 generates a personal collection and delivery progress management screen using the acquired collection and delivery list information, worker current position, vehicle current position, map information, etc., and displays the generated personal collection and delivery progress management screen on the administrator terminal. Send to 300. The administrator terminal 300 displays the received personal collection and delivery progress management screen on the display unit 304.

FIG. 12 shows an example of a personal collection/delivery progress management screen displayed on the display unit 304. In the personal collection and delivery progress management screen shown in the same figure, the collection and delivery point icon PCD, parking point icon PK, collection and delivery route RT, etc. are arranged on the map MP that includes the location where the target collection and delivery worker is currently working. Ru.
Furthermore, on the individual collection and delivery progress management screen, a collection and delivery worker icon Iw and a collection and delivery vehicle icon Iv are arranged. The collection and delivery worker icon Iw indicates the current position of the collection and delivery worker DR. The collection and delivery vehicle icon Iv indicates the current position of the collection and delivery vehicle VH. The collection and delivery worker icon Iw and the collection and delivery vehicle icon Iv may be displayed so that their positions on the map MP change according to the movements of the collection and delivery worker DR and the collection and delivery vehicle VH, respectively.
Further, in the individual collection and delivery progress management screen shown in the same figure, a progress details display area AR1 is arranged to show in detail the progress of the work of the collection and delivery worker DR. In the progress details display area AR1, scheduled times, completion times, etc. for each work category of collection and delivery work are shown.
The collection and delivery manager can accurately grasp the progress status of the collection and delivery work of the target collection and delivery worker DR by viewing the individual collection and delivery progress management screen. That is, the individual collection and delivery progress management screen displays the collection and delivery work progress of the target collection and delivery worker DR.
Note that on the personal collection and delivery progress management screen, there may be cases where the collection and delivery worker icon Iw is displayed and the collection and delivery vehicle icon Iv is not displayed, or there are cases where the collection and delivery worker icon Iw is not displayed and the collection and delivery vehicle icon Iv is displayed. .

Furthermore, the collection and delivery manager is also able to centrally manage the progress status of a plurality of collection and delivery workers DR using the manager terminal 300. The collection and delivery manager displays a progress list screen on the manager terminal 300 in order to centrally manage the progress status of the plurality of collection and delivery workers DR.

FIG. 13 shows an example of a progress list screen (list of collection and delivery work progress) displayed on the administrator terminal 300.

Here, the "stool" shown in the figure will be explained. Packages for same-day delivery are delivered from the package collection and delivery base to the business office where the collection and delivery worker DR serves as the base for collection and delivery operations. The number of times and times at which packages are delivered from the package collection/delivery base to the business office in one business day are specified in advance. As an example, in one business day, packages are delivered three times from the package collection/delivery base, and the first delivery is specified as 7 o'clock, the second delivery at 2 p.m., the third delivery at 6 p.m., and so on. In collection and delivery operations, each time a package is delivered from a package collection/delivery base to a business office is called a "flight." In the above example, the first, second, and third times the package is delivered are referred to as the "first flight,""secondflight," and "third flight," respectively.
In the figure, when packages are delivered three times by the first to third flights in one business day, the delivery for the first flight has already been completed, and the collection and delivery work for the second flight is in progress. A progress list screen is shown. In this case, a progress list screen is displayed that shows not only the second flight in operation but also the third flight following the second flight.

In the progress list screen shown in the same figure, a list of the progress of collection and delivery work is displayed, sorted by course. The course here corresponds to the area in which one collection and delivery worker DR is in charge on the day. In other words, the progress shown for each course indicates the progress of the collection and delivery work for each collection and delivery worker DR.

For each flight, a collection and delivery worker ID area AR11, a collection and delivery worker name area AR12, a number of completed tasks area AR13, an estimated end time area AR14, and a progress gauge GA are arranged corresponding to one course.
In the collection and delivery worker ID area AR11, the collection and delivery worker ID of the collection and delivery worker DR in charge of the course is shown.
In the collection and delivery worker name area AR12, the name of the collection and delivery worker DR in charge of the course is shown.
In the completed work number area AR13, for example, the total number of collection and delivery points corresponding to each collection and delivery point is used as the denominator, and the number of collection and delivery points where collection and delivery have been completed is used as the numerator, so that the number of collection and delivery points that have been completed at the present time is calculated. shown.
In the estimated end time area AR14, an estimated end time calculated based on the current time and the amount of uncompleted collection and delivery work (corresponding to the number of collection and delivery points where collection and delivery is not completed) is shown. Note that if all the collection and delivery work has already been completed, the expected end time area AR14 indicates the end time.
In the progress gauge GA, the current progress status is indicated by the form of the gauge. The progress gauge GA may be, for example, the denominator shown in the number of completed tasks area AR13 is the total length of the gauge, and the numerator is displayed as a bar indicating the degree of progress on the gauge.
On the right side of the progress gauge GA, progress is classified and shown using double circles, single circles, and cross marks. A double circle indicates that the progress status is "shortened", meaning that the progress is completed a predetermined time or more earlier than the current collection and delivery plan. A single circle indicates that the progress is "normal", almost in accordance with the current collection and delivery plan. A cross mark indicates that the progress status is "delayed" in that it is delayed by a predetermined time or more with respect to the current collection and delivery plan.

In addition, for example, parts where the progress is reflected, such as the progress gauge GA itself or the characters in the expected end time area AR14, may be displayed in different colors, for example, so that the progress can be visually grasped. . As an example, if the progress status is "shortened", it may be displayed in blue, if the progress status is "normal" it may be displayed in green, and if the progress status is "delayed" it may be displayed in red.
In the example in the figure, the progress gauge GA assumes that the second flight is expected to complete the collection and delivery work in each of the first, second, and third courses as per the original collection and delivery plan. , the expected end time area AR14 is displayed in green. In the fourth course, since the collection and delivery work was completed earlier than the original collection and delivery plan, the progress gauge GA and estimated end time area AR14 are displayed in blue indicating "shortened". Since the fifth course is delayed from the original collection and delivery plan, the progress gauge GA and estimated end time area AR14 are displayed in red indicating "delay".
In addition, for the third flight, the progress gauge GA and expected end time area AR14 indicate "shortened" because the collection and delivery work for the first and second courses is expected to be completed earlier than the original collection and delivery plan. Displayed in blue. In the third course, the progress gauge GA and estimated end time area AR14 are displayed in green, indicating "normal", since the collection and delivery work is expected to be completed almost according to the original collection and delivery plan. Since the fourth course is expected to be delayed from the original collection and delivery plan, the progress gauge GA and estimated end time area AR14 are displayed in red indicating "delay". On the third flight, there will be no collection and delivery work for the fifth course.
Here, since the collection and delivery work for the second flight is currently in operation, the collection and delivery work for the third flight has not yet started. Therefore, the progress status of the second flight on the progress list screen in the figure shows the current status, whereas the progress status of the third flight shows the predicted progress status.

By looking at the progress forecast for the third flight on the progress list screen shown in the figure, the collection and delivery work manager can predict in advance that the completion of the collection and delivery work for the fourth course is expected to be delayed compared to the original collection and delivery plan. I can understand it. On the other hand, it is also understood that the first and second courses are expected to end earlier than the original collection and delivery plan. In this case, arrangements should be made so that the course whose collection and delivery work is expected to be completed earlier than the original collection and delivery plan will share part of the collection and delivery work of the course whose collection and delivery work is expected to be completed later than the original collection and delivery plan. For example, it is possible to equalize the expected completion time of collection and delivery work between courses.
Therefore, in the collection and delivery work management system of this embodiment, as shown below, before the collection and delivery work for the next flight starts, the collection and delivery work amount is adjusted between courses when the collection and delivery work for the next flight is operated. can be adjusted to Such adjustment of the collection and delivery work amount changes the collection and delivery route and schedule in the original collection and delivery plan, and therefore, the collection and delivery plan must be re-formulated.

When the collection and delivery work manager adjusts the collection and delivery work amount between courses (collection and delivery worker DR) for the next flight's collection and delivery work, the collection and delivery work manager must perform an operation to instruct the display of the collection and delivery work amount adjustment screen (adjustment screen display instruction operation). )I do. In response to the adjustment screen display instruction operation being performed, a collection and delivery work amount adjustment screen is displayed on the display unit 304 of the administrator terminal 300.
In addition, while the progress list screen shown in the figure is displayed, it is possible to specify a course and instruct the transition to the personal collection/delivery progress management screen (Figure 12) (screen transition instruction operation). good. In response to the screen transition instruction operation being performed, the display on the display unit 304 transitions to a personal collection and delivery progress management screen for the collection and delivery worker DR corresponding to the designated course.

FIG. 14 shows an example of a collection/delivery workload adjustment screen displayed on the display unit 304. The collection/delivery workload adjustment screen shown in FIG. 13 is exemplified when the collection/delivery work manager confirms the progress list screen of FIG. 13 and then displays it in order to re-formulate the collection/delivery plan for the third flight.

The collection and delivery workload adjustment screen includes a map area AR21 and a progress area AR22.
In the map area AR21, the collection and delivery areas included for each course are shown on the map MP. In the figure, the numbers shown for each collection and delivery area indicate the number of the corresponding course.
In the map area AR21 in the figure, there are three collection and delivery areas included in the fourth course, which are indicated by collection and delivery area layers CA-1, CA-2, and CA-3. Among these collection and delivery areas, the collection and delivery area indicated by the collection and delivery area layer CA-3 is highlighted. The collection and delivery area highlighted in this manner indicates, for example, that the amount of collection and delivery work is significantly greater than that of other collection and delivery areas.
In the progress area AR22, the predicted progress of the third flight under the current situation is shown. At this stage, the predicted progress displayed in the progress area AR22 is the same as the progress of the third flight on the progress list screen of FIG. 13.

In this case, the collection and delivery work manager can perform an operation to instruct adjustment of the collection and delivery work amount (collection and delivery work amount adjustment instruction operation) in order to adjust the collection and delivery work amount of the 4th course to accommodate other courses. .
In response to the collection and delivery work amount adjustment instruction operation being performed, the administrator terminal 300 transmits a collection and delivery work amount adjustment request to the collection and delivery work management server 200. In response to receiving the collection and delivery workload adjustment request, the progress management unit 224 of the collection and delivery business management server 200 changes the allocation of collection and delivery areas included in the course so that the collection and delivery workload for each course is equalized. When the allocation of collection and delivery areas is changed, the progress management unit 224 predicts the progress status of the third flight according to the change. Such processing by the progress management unit 224 corresponds to re-formulating the collection and delivery plan.
The progress management unit 224 transmits to the administrator terminal 300 adjustment result information including the result of changing the allocation of collection and delivery areas and the predicted result of the progress of the third flight. The administrator terminal 300 reflects the received adjustment result information on the collection and delivery work amount adjustment screen.

After the adjustment result information is reflected, the collection/delivery workload adjustment screen changes as shown in FIGS. 14 to 15.
In other words, the collection and delivery area indicated by the collection and delivery area layer CA-1 was shown as being included in the fourth course in the map area AR21 of FIG. 14, but in the map area AR21 of FIG. 15, it is shown as being included in the first course. has been changed to show. As a result, the collection and delivery work in the collection and delivery area indicated by the collection and delivery area layer CA-1 has been transferred from the fourth course to the second course.
As a result of the flexibility of collection and delivery operations in the collection and delivery areas, the predicted progress on the fourth course of the third flight is expected to be completed earlier than originally planned. Therefore, in the progress area AR22, the fourth course's progress gauge GA and estimated end time area AR14 were displayed in red in FIG. 14, but have changed to blue in FIG. 15. In this way, adjustments are made so that the amount of collection and delivery work between courses is equalized.

The adjustment of the amount of collection and delivery work shown in FIG. 15 resulted in the same number of courses before and after the adjustment. However, the adjustment of the amount of collection and delivery work may be performed by increasing or reducing the number of courses.
Specifically, based on the prediction of the progress of the third flight shown in FIG. 14, there was some margin in the collection and delivery workload for courses other than the fourth course. Therefore, when the progress management unit 224 simulated the collection and delivery work amount adjustment in response to the collection and delivery work amount adjustment request, all the collection and delivery work of the fourth course was distributed to other courses, and the fourth course was The simulation result was that it was deleted. Therefore, the progress management unit 224 in this case transmits adjustment result information based on such simulation results to the administrator terminal 300. The administrator terminal 300 reflects the received adjustment result information on the collection and delivery work amount adjustment screen.

FIG. 16 shows an example of the collection/delivery workload adjustment screen on which the above adjustment result information is reflected. In map area AR21, the collection and delivery areas indicated by collection and delivery area layers CA-1, CA-2, and CA-3 are all included in the fourth course in FIG. On the other hand, in the map area AR21 of FIG. 16, the collection and delivery areas indicated by the collection and delivery area layers CA-1 and CA-2 are in the first course, and the collection and delivery areas indicated by the collection and delivery area layer CA-3 are in the third course. The assignment has been changed to be included in the course. Due to this change in allocation of collection and delivery areas, there is no collection and delivery area included in the fourth course in the map area AR21 of FIG. 16. In other words, the result is shown in which the fourth course has been deleted.
Further, in the progress area AR22, predictions of progress from the first course to the third course are shown. In other words, the progress area AR22 in this case also reflects the result of deletion of the fourth course. Furthermore, in this case, the progress gauge GA and estimated end time area AR14 for the first to third courses in the progress area AR22 are both displayed in green or blue. In other words, for the first to third courses, the completion of the collection and delivery work is not delayed beyond the estimated time, and the amount of collection and delivery work is also leveled out.

Reducing the number of courses as in the example in the figure means that the number of collection and delivery workers DR required for collection and delivery work on the third flight can be reduced. In this case, the collection and delivery worker DR in charge of the 4th course would have had to perform collection and delivery work on the 3rd flight under the original collection and delivery plan, but due to the current collection and delivery workload adjustment, the collection and delivery plan was changed. After the schedule is re-formulated, the collection and delivery worker DR in charge of the fourth course can, for example, finish the day's work early without performing collection and delivery work on the third flight.

Furthermore, in the examples of workload adjustment shown in FIGS. 15 and 16, the collection and delivery business management server 200 adjusts the workload in response to instructions from the administrator terminal 300.
On the other hand, for example, the collection and delivery work manager may be able to adjust the collection and delivery work amount by manually operating the collection and delivery work amount adjustment screen.
For example, the collection and delivery work manager may be able to change the allocation of collection and delivery areas to courses by operating the map area AR21 so that the adjustment results shown in FIGS. 14 to 15 and 16 are obtained.
Further, FIG. 17 is an example of a collection and delivery work amount adjustment screen corresponding to a case where the allocation of collection and delivery areas to courses can be changed by the operation of the collection and delivery work manager. In the figure, the first course is selected as the target for allocation of the collection and delivery area. The collection and delivery work manager moves the pointer PNT to point to the collection and delivery area that he wants to include in the first course, and performs a confirmation operation such as clicking. This designates the collection and delivery area to be included in the first course. In the progress area AR22 in the figure, a designated collection and delivery area AR221 is arranged. In the designated collection and delivery area area AR221, collection and delivery areas that are designated to be included in the first course by the operation of the collection and delivery work manager are shown.

[Processing procedure example]
With reference to the flowchart of FIG. 18, an example of a processing procedure executed by the collection/delivery business management server 200 in connection with parking/stopping point registration will be described.
Step S101: As described above, the collection and delivery worker terminal 100 (or the administrator terminal 300) requests the collection and delivery business management server 200 to display a parking point registration screen in response to the parking point registration declaration operation being performed. Send. In the collection and delivery business management server 200, the parking spot setting unit 222 receives the transmitted parking spot registration screen request.
Step S102: In response to receiving the parking spot registration screen request, the parking spot setting unit 222 generates a parking spot registration screen corresponding to the initial display shown in FIG. In generating the parking/stopping point registration screen, the parking/stopping point setting section 222 acquires the map information stored in the map information storage section 231 and the parking/stopping prohibited point information stored in the parking/stopping prohibited point information storage section 232, A parking spot registration screen is generated using the acquired information. The parking/stopping point setting unit 222 sends the generated parking/stopping point registration screen to the collection/delivery worker terminal 100 that is the source of the parking spot registration screen request, so that the parking/stopping point registration screen is set on the collection/delivery worker terminal 100. Display.

Step S103: The parking spot setting unit 222 determines whether the registration candidate request transmitted from the collection and delivery worker terminal 100 has been received. The registration candidate request is transmitted by the collection and delivery worker terminal 100 in response to the collection and delivery worker DR performing an operation to instruct display of registration candidates.

Step S104: If it is determined in step S103 that a registration candidate request has been received, the parking/stopping point setting unit 222 calculates a parking/stopping point candidate in the collection/delivery area specified in the registration candidate request. For example, the parking/stopping point setting unit 222 identifies roads on which parking is allowed other than the places where parking is not allowed (including impassable roads) indicated by the information on places where parking is not allowed, in the specified collection and delivery area. The parking/stopping point setting unit 222 acquires the past collection and delivery performance for a certain period of time for the designated collection and delivery area from the collection and delivery performance information storage unit 233. Depending on the acquired collection and delivery record, it is indicated how many collections or deliveries have been made at which point within a certain period in the past in the designated collection and delivery area. The parking/stopping point setting unit 222 calculates points to be parking/stopping point candidates from roads where parking is possible, based on the center of gravity within the designated pickup/delivery area calculated using the pickup/delivery record.

Step S105: The parking/stopping point setting unit 222 transmits parking/stopping point candidate information indicating the parking/stopping point candidates calculated in step S104 to the collection/delivery worker terminal 100. The parking spot candidate information includes collection and delivery record information acquired from the collection and delivery record information storage unit 233.
The collection and delivery worker terminal 100 displays a parking spot registration screen as illustrated in FIG. 6 based on the received parking spot candidate information.

Step S106: With the parking spot registration screen in the form illustrated in FIG. This is performed on the collection and delivery worker terminal 100. In response to the parking spot selection operation being performed, the collection and delivery worker terminal 100 transmits a parking spot selection notification indicating the parking spot selected by the parking spot selection operation.
After transmitting the parking spot candidate information in step S105, the parking spot setting unit 222 waits for a parking spot selection notification to be received.

Step S107: When the parking spot selection notification is received, the parking spot setting unit 222 generates historical route information. The parking/stopping point setting unit 222 stores a past collection/delivery route including the parking spot indicated by the received parking/stopping spot selection notification and a collection/delivery point at which the collection/delivery was performed along the collection/delivery route in the collection/delivery record information storage unit. The information is obtained from the collection and delivery record information stored in 233. The parking/stopping point setting unit 222 generates historical route information including information on the acquired collection/delivery routes and collection/delivery points. The parking/stopping point setting unit 222 transmits the generated history route information to the collection/delivery worker terminal 100.
The collection and delivery worker terminal 100 uses the received history route information to display a parking spot registration screen as shown in FIG. 7 .

Step S108: As described above, the collection and delivery worker DR can add, delete, move, or otherwise change the selected parking location by operating the collection and delivery worker terminal 100 (operation to change the parking location). can. The collection/delivery worker terminal 100 transmits a parking spot change notification indicating the change in the parking spot to the collection/delivery business management server 200 in response to the parking spot change operation being performed.
The parking/stopping point setting unit 222 determines whether a parking/stopping point change notification has been received.

Step S109: When the parking spot change notification is received, the parking spot setting unit 222 changes the selected parking spot according to the content of the change in the parking spot indicated by the received parking spot change notification.
Step S110: The parking/stopping point setting unit 222 generates historical route information according to the parking/stopping point changed in step S109, and transmits the generated historical route information to the collection/delivery worker terminal 100.

Step S111: As described above, when the pickup/delivery worker DR determines that the selected parking spot is appropriate, he or she performs a parking spot registration instruction operation. In response to the parking spot registration instruction operation being performed, the collection and delivery worker terminal 100 transmits a parking spot registration request to the collection and delivery business management server 200.
After the processing in step S110, or if it is determined in step S108 that the parking spot change notification is not received, the parking spot setting unit 222 determines whether the parking spot change notification has been received. If it is determined that the parking location change notification is not received, the process returns to step S108.
Step S112: When the parking spot change notification is received, the parking spot setting unit 222 registers the currently selected parking spot as the parking spot determined by the collection and delivery worker DR. That is, the parking/stopping point setting unit 222 causes the parking/stopping point registration information storage unit 235 to store the currently selected parking/stopping point.

Note that, as a result of calculating the parking spot candidates in step S104, a result may be obtained that there are no parking spot candidates, depending on, for example, the situation of places where parking is not allowed. For example, rather than configuring a system that always outputs parking spot candidates as a calculation result, it is better to output a result indicating that there are no parking spot candidates when certain conditions are not met, for example, to improve traffic safety. This may be preferable from the viewpoint of surface, etc.
If the parking spot setting unit 222 determines that there are no parking spot candidates, instead of transmitting the parking spot candidate information in step S105, the parking spot setting unit 222 collects and delivers a notification that there are no parking spot candidates. It is transmitted to the worker terminal 100.
The collection/delivery worker terminal 100 that has received the notification that there are no parking spot candidates issues, for example, a notification on the parking spot registration screen that no parking spot candidates have been found. In this case, the collection and delivery worker terminal 100 is in a state where it can accept an operation for specifying a parking spot (parking spot candidate) on the map MP of the parking spot registration screen. The collection/delivery worker DR looks at the map MP, checks places where parking is not allowed, roads that are impassable, etc., and uses his/her own experience to determine the places on the map MP that can be used as parking/stopping points. Perform an operation to designate a parking spot (parking spot designation operation). The parking/stopping point designation operation may be, for example, an operation of designating and clicking a position on the map MP. The parking spot specified by the parking spot designation operation is treated as a parking spot candidate. For example, a parking spot candidate icon PKp is arranged at a position designated as a parking spot by the parking spot designation operation on the map MP.
Depending on the parking spot designation operation, it may be possible to designate a plurality of parking spot candidates. Further, it may also be possible to move or cancel the parking spot candidate specified by the parking spot designation operation.
Then, the collection/delivery worker DR can register a parking/stopping point by performing a parking/stopping point selection operation for the designated parking/stopping point candidate as described above.

With reference to the flowchart of FIG. 19, an example of a processing procedure executed by the collection and delivery business management server 200 of this embodiment in connection with the formulation of a collection and delivery plan will be described.
Step S201: When formulating a collection and delivery plan, the collection and delivery worker DR performs a collection and delivery plan formulation declaration operation on the collection and delivery worker terminal 100. In response to the collection and delivery plan formulation declaration operation being performed, the collection and delivery worker terminal 100 transmits a formulation request to the collection and delivery business management server 200. In the collection and delivery business management server 200, the collection and delivery plan formulation unit 223 waits for a formulation request to be received.

Step S202: In response to receiving the formulation request, the collection and delivery plan formulation unit 223 creates a collection and delivery plan draft. The collection and delivery plan formulation unit 223 executes the creation of a collection and delivery plan draft as follows.
The collection and delivery plan formulation unit 223 identifies collection and delivery areas included in the area in charge specified by the formulation request.
The collection and delivery plan formulation unit 223 acquires map information including the specified collection and delivery area from the map information storage unit 231. The map information includes information on collection and delivery areas set for the map. It also includes map network information, and the map network information includes, for example, information indicating the entrance of a building.
The collection and delivery plan formulation unit 223 acquires the parking and parking spots registered for each identified collection and delivery area from the parking and parking location registration information storage unit 235.
The collection and delivery plan formulation unit 223 acquires information on locations where parking is prohibited (including impassable roads) in the identified collection and delivery area from the information storage portion 232 on where parking is prohibited.
The collection and delivery plan formulation unit 223 acquires collection and delivery list information based on list items of information for each collection and delivery point on the day from the collection and delivery list information storage unit 234.
The collection and delivery plan formulation unit 223 acquires the corrected entrance information corresponding to the specified collection and delivery area from the corrected entrance information storage unit 237.
The collection and delivery plan formulation unit 223 acquires stop-off point information in the specified collection and delivery area from the stop-off point information storage unit 238.
The collection and delivery plan formulation unit 223 acquires the start time of collection and delivery work by the collection and delivery worker DR on that day.
In the following description, the information that the collection and delivery plan formulation unit 223 acquires in order to formulate a collection and delivery plan (creation of a collection and delivery plan draft) as described above will also be referred to as formulation usage information.
The collection and delivery plan formulation unit 223 creates a collection and delivery plan draft using the formulation usage information acquired as described above. The collection and delivery plan includes a collection and delivery route and a time associated with the collection and delivery route. The collection and delivery plan formulation unit 223 creates a collection and delivery route that includes the registered parking and stopping points and can efficiently travel through all of the collection and delivery points and drop-off points indicated by the collection and delivery list information. Further, regarding the collection and delivery route, a vehicle collection and delivery route and a walking collection and delivery route that starts from the parking point and goes around the collection and delivery points are created.
Furthermore, the collection and delivery plan formulation unit 223 associates time with the collection and delivery route created as described above. The collection and delivery plan formulation unit 223 determines the time for each event on the collection and delivery route based on, for example, the moving distance and moving speed of the collection and delivery vehicle VH, the moving distance and walking speed of the collection and delivery worker DR, the time required for each collection and delivery, etc. Match. The events here include parking and stopping at parking points, collection and delivery work at each collection and delivery point, etc.
In creating such a collection and delivery plan proposal, the collection and delivery plan formulation unit 223 may use a learning model trained by inputting the information used as described above as a learning data set.

Step S203: The collection and delivery plan formulation unit 223 transmits collection and delivery plan information indicating the collection and delivery plan created in step S202 to the collection and delivery worker terminal 100.

Step S204: As described above, the collection and delivery worker DR instructs the re-creation of the collection and delivery plan by operating the formulation execution button BT1 located on the collection and delivery plan formulation screen where the collection and delivery route in the collection and delivery plan is displayed. can do. In response to such an operation instructing the re-creation of the collection and delivery plan, the collection and delivery worker terminal 100 transmits a re-creation request.
The collection and delivery plan formulation unit 223 determines whether a re-creation request has been received.
If a re-creation request is received, the process returns to step S202, so that the collection and delivery plan formulation unit 223 creates a collection and delivery plan plan different from the previous step S202, and uses the created collection and delivery plan plan for collection and delivery work. the user terminal 100.

Step S205: On the other hand, if it is determined in step S204 that the re-creation request has not been received, the collection and delivery plan formulation unit 223 determines whether or not a confirmation notification has been received. The confirmation notification is transmitted from the collection and delivery worker terminal 100 in response to an operation on the decision button BT2 arranged on the collection and delivery plan formulation screen.
If it is determined that the confirmation notification has not been received, the process returns to step S204.
Step S206: If it is determined in step S205 that the confirmation notification has been received, the collection and delivery plan formulation unit 223 records the last created collection and delivery plan as the formulated collection and delivery plan. Specifically, the collection and delivery plan formulation unit 223 stores the last created collection and delivery plan draft in the collection and delivery plan storage unit 236.
Thereafter, the collection and delivery worker terminal 100 obtains the collection and delivery plan stored in the collection and delivery plan storage unit 236 from the collection and delivery business management server 200, for example, and displays the collection and delivery plan presentation screen in FIG. ), a route confirmation screen such as that shown in FIG. 10(B) can be displayed.

With reference to the flowchart of FIG. 20, an example of a processing procedure executed by the collection and delivery business management server 200 of this embodiment in connection with re-formulation of a collection and delivery plan in response to a request from the collection and delivery worker terminal 100 will be described. Depending on the process shown in the figure, the operation of the collection and delivery worker terminal 100 explained with reference to FIG. 11 can be obtained.

Step S301: The collection and delivery plan formulation unit 223 of the collection and delivery business management server 200 is waiting for the re-planning request transmitted from the collection and delivery worker terminal 100 to be received.
Step S302: In response to receiving the re-formulation request, the collection and delivery plan formulation unit 223 re-formulates the collection and delivery plan corresponding to the collection and delivery worker DR of the collection and delivery worker terminal 100 that is the source of the re-formulation request. The process of re-formulating the collection and delivery plan in step S302 may be similar to the process in step S202 of FIG. 19. However, regarding the time information included in the formulation usage information used in step S302, the current time is used instead of the start time of the collection and delivery work. In addition, in the collection and delivery list information included in the formulation usage information in this case, a completion flag is attached to list items of collection and delivery points where collection and delivery work has already been completed. In this case, the collection and delivery plan formulation unit 223 uses information on collection and delivery points where collection and delivery have not been completed for the collection and delivery list information.

Step S303: The collection and delivery plan formulation unit 223 registers the collection and delivery plan re-formulated in step S302. That is, the collection and delivery plan formulation unit 223 stores the re-formulated collection and delivery plan in the collection and delivery plan storage unit 236. As a result, from now on, the collection and delivery plan re-formulated in step S302 is treated as the developed collection and delivery plan.
Step S304: The collection and delivery plan formulation unit 223 transmits collection and delivery plan information indicating the collection and delivery plan re-formulated in step S302 to the collection and delivery worker terminal 100 that is the source of the re-formulation request. The collection and delivery worker terminal 100 that has received the collection and delivery plan information can display a collection and delivery plan presentation screen on which the revised collection and delivery plan is presented, as shown in FIG. 11(B).

Referring to the flowchart in FIG. 21, an example of a processing procedure executed by the collection and delivery business management server 200 in connection with displaying the personal collection and delivery progress management screen (FIG. 12) on the administrator terminal 300 will be described.
Step S401: As described above, if the collection and delivery work manager wants to display the personal collection and delivery progress management screen, the collection and delivery work manager performs the personal progress confirmation instruction operation and sends the personal progress confirmation request to the collection and delivery work management screen using the administrator terminal 300. It is transmitted to the server 200.
In the collection and delivery business management server 200, the progress management unit 224 receives the individual progress confirmation request transmitted from the administrator terminal 300.

In response to receiving the personal progress confirmation request in step S401, the progress management unit 224 acquires the following information in order to generate a personal collection and delivery progress management screen.
Step S402: The progress management unit 224 acquires map information of the area in charge of the collection and delivery worker DR (target collection and delivery worker) specified by the individual progress confirmation request from the map information storage unit 231.
Step S403: The progress management unit 224 acquires the collection and delivery plan corresponding to the target collection and delivery worker from the collection and delivery plan storage unit 236.
Step S404: The progress management unit 224 acquires the current location of the target collection and delivery worker. For this purpose, the progress management unit 224 receives the position information transmitted from the collection and delivery worker terminal 100 through communication with the collection and delivery worker terminal 100 owned by the target collection and delivery worker.
Step S405: The progress management unit 224 acquires the current position of the collection and delivery vehicle VH of the target collection and delivery worker. The progress management unit 224 receives position information transmitted from the collection and delivery vehicle VH of the target collection and delivery worker.
Step S406: The progress management unit 224 acquires the collection and delivery list information of the target collection and delivery worker from the collection and delivery list information storage unit 234.
Note that the order of processing between steps S402 to S406 may be changed as appropriate.

With reference to the flowchart in FIG. 22, an example of a processing procedure executed by the collection and delivery business management server 200 in connection with displaying the progress list screen (FIG. 13) on the administrator terminal 300 will be described.
Step S501: In order to display the progress list screen, the collection and delivery work manager performs an operation (progress list screen display instruction operation) to instruct the administrator terminal 300 to display the progress list screen. In response to the progress list screen display instruction operation being performed, the administrator terminal 300 transmits a progress list screen request to the collection and delivery business management server 200. In response to the collection and delivery business management server 200 transmitting the progress list screen request, the progress management unit 224 of the collection and delivery business management server 200 receives the transmitted progress list screen request.

Step S502: In response to receiving the progress list screen request, the progress management unit 224 creates a collection and delivery plan for each collection and delivery worker DR (target collection and delivery worker) corresponding to the course showing the progress status on the progress list screen. It is acquired from the collection and delivery plan storage unit 236.
Step S503: Further, in response to receiving the progress list screen request, the progress management unit 224 acquires collection and delivery list information for each target collection and delivery worker from the collection and delivery list information storage unit 234.

Step S504: The progress management unit 224 determines the progress status of the current delivery for each target collection and delivery worker. The target collection and delivery worker in step S504 corresponds to the course in FIG. 13. Further, the current flight is a flight that is in operation at the current time, and in the example of FIG. 13, it is the second flight.
The progress management unit 224 grasps the collection/delivery points where the collection/delivery has not been completed in the current flight based on the collection/delivery list information acquired in step S503. The progress management unit 224 calculates the expected end time of the current flight based on the remaining collection and delivery points in the current flight and the collection and delivery route corresponding to the remaining collection and delivery points. Further, the progress management unit 224 compares the estimated end time with the time associated with the collection and delivery route in the collection and delivery plan, and grasps the delay status of the current collection and delivery work with respect to the collection and delivery plan. In this way, the progress management unit 224 determines the progress status of each target collection and delivery worker (course) in the current delivery.

Step S505: The progress management unit 224 determines the progress status of the subsequent delivery for each target collection and delivery worker. The target collection and delivery worker in step S505 also corresponds to the course in FIG. 13. Further, the subsequent flight is a flight that follows the current flight, and in the example of FIG. 13, it is the third flight.
The progress management unit 224 uses the collection and delivery list information for each target collection and delivery worker to grasp the collection and delivery point for each subsequent flight for each target collection and delivery worker. The progress management unit 224 calculates the time required for collection and delivery work for each target collection and delivery worker in the subsequent flight based on the collected collection and delivery points and collection and delivery routes. The progress management unit 224 can calculate the estimated end time of the next flight based on the estimated end time of the current flight and the required time of the next flight. In this way, the progress management unit 224 can predict the progress status of each target collection and delivery worker (course) in the current delivery.

The progress management unit 224 generates a progress list screen using the progress status of the current flight determined in step S504 and the progress status of the next flight predicted in step S505. On the progress list screen, the progress status for each collection and delivery worker obtained in steps S504 and S505 is treated as the progress status for each course.
The progress management unit 224 transmits the generated progress list screen to the administrator terminal 300. The administrator terminal 300 displays the received progress list screen.

With reference to the flowchart of FIG. 23, an example of a processing procedure executed by the collection and delivery business management server 200 in connection with adjusting the amount of collection and delivery work between courses will be described. In connection with adjusting the collection and delivery workload between courses, the collection and delivery business management server 200 performs processing related to displaying the collection and delivery workload adjustment screen (FIG. 14) and re-formulation of the collection and delivery plan for adjusting the collection and delivery workload. Execute processing.
First, an example of a processing procedure executed by the collection and delivery work management server 200 in connection with displaying the collection and delivery work amount adjustment screen will be described.

Step S601: As mentioned above, when adjusting the amount of collection and delivery work between courses (between collection and delivery workers DR) in the collection and delivery work from the next flight onwards, the collection and delivery work manager sends the collection and delivery work to the administrator terminal 300. Perform an operation to instruct display of the amount adjustment screen (adjustment screen display instruction operation). In response to the adjustment screen display instruction operation being performed, the administrator terminal 300 transmits a collection and delivery workload adjustment screen request to the collection and delivery business management server 200.
The collection and delivery plan formulation unit 223 of the collection and delivery business management server 200 receives the collection and delivery work amount adjustment screen request in response to the collection and delivery work amount adjustment screen request being transmitted from the administrator terminal 300.

Step S602: In response to receiving the collection and delivery work amount adjustment screen request, the collection and delivery plan formulation unit 223 generates a collection and delivery work amount adjustment screen. The map area AR21 on the collection and delivery workload adjustment screen can be generated based on map information, collection and delivery plans, collection and delivery list information, and the like. The progress area AR22 on the collection/delivery workload adjustment screen is, for example, the same as the image portion of the progress status of the third flight in FIG. 13. The collection and delivery plan formulation unit 223 transmits the generated collection and delivery work amount adjustment screen to the administrator terminal 300. The administrator terminal 300 displays the received collection and delivery workload adjustment screen.

Next, an example of a processing procedure executed by the collection and delivery work management server 200 in connection with re-formulation of a collection and delivery plan for adjusting the collection and delivery work amount will be described.
Step S701: The collection and delivery work manager displays a collection and delivery work amount adjustment screen on the administrator terminal 300, and performs a collection and delivery work amount adjustment instruction operation to adjust the collection and delivery work amount between courses. In response to the collection and delivery work amount adjustment instruction operation being performed, the administrator terminal 300 transmits a collection and delivery work amount adjustment request to the collection and delivery business management server 200.
The collection and delivery plan formulation unit 223 of the collection and delivery business management server 200 receives the collection and delivery work amount adjustment request in response to the collection and delivery work amount adjustment request transmitted from the administrator terminal 300.

Step S702: In response to receiving the collection and delivery workload adjustment request, the collection and delivery plan formulation unit 223 re-formulates the collection and delivery plan. In other words, the collection and delivery plan formulation unit 223 selects a predetermined amount of work from among the collection and delivery areas in charge of one collection and delivery worker DR so that the amount of subsequent collection and delivery work is equalized among the collection and delivery workers DR (that is, between courses). The collection and delivery areas selected according to the conditions are assigned to the collection and delivery areas that other collection and delivery workers DR are in charge of.
In addition, the collection and delivery plan formulation unit 223 makes the collection and delivery work volume of one collection and delivery worker DR zero by distributing the collection and delivery work volume of one collection and delivery worker DR to other collection and delivery workers DR in the subsequent flight. If it is determined that it is possible, the collection and delivery plan will be revised as follows. That is, the collection and delivery plan formulation unit 223 allocates all the areas in charge of one collection and delivery worker DR to the collection and delivery areas in charge of other collection and delivery workers DR in accordance with predetermined conditions in the subsequent flight.

Step S703: The collection and delivery plan formulation unit 223 registers the collection and delivery plan re-formulated in step S702. In other words, the collection and delivery plan formulation unit 223 stores the re-formulated collection and delivery plan in the storage unit 236.

Step S704: The collection and delivery plan formulation unit 223 predicts the progress of the next delivery according to the collection and delivery plan formulated in step S702.
Step S704: The collection and delivery plan formulation unit 223 generates a collection and delivery work amount adjustment screen that reflects the collection and delivery plan formulated in step S702 and the prediction result of the progress predicted in step S704. The collection and delivery plan formulation unit 223 transmits the generated collection and delivery work amount adjustment screen to the administrator terminal 300.
The administrator terminal 300 displays the received collection and delivery workload adjustment screen. As a result, the collection and delivery workload adjustment screen transitions to a state in which the adjustment result of the collection and delivery workload is reflected, as illustrated in FIG. 15 or 16.

In the above explanation, the re-formulation of the collection and delivery plan for adjusting the collection and delivery workload among the collection and delivery workers DR is performed by the collection and delivery work manager's operation on the administrator terminal 300 after the progress list screen (FIG. 13) is displayed. We have given an example of a case where it is executed according to the following. However, re-formulation of the collection and delivery plan to adjust the collection and delivery workload among the collection and delivery workers DR is difficult, for example, from the state where the individual collection and delivery progress management screen (FIG. 12) is displayed to the collection and delivery work manager's administrator terminal 300. It may be configured to be executed in response to an operation.

Note that on the parking/stopping point registration screen (FIGS. 6 to 8), places where parking is not allowed are explicitly displayed, such as places where parking is not allowed or roads that are not passable. However, as a modification of the present embodiment, the parking spot registration screen may explicitly display locations where parking is possible. Further, on the parking/stopping point registration screen, both locations where parking is not possible and locations where parking is possible may be explicitly displayed.
Furthermore, in the above description, when registering parking spots, locations where parking is not allowed are registered in advance. In addition, as a modification of the present embodiment, it may be possible to register locations where parking is allowed as well as locations where parking is not allowed as locations where parking is permitted or prohibited. A parking/stopping location is, for example, a location on a map associated with information indicating that parking/stopping is possible. Regarding possible parking spots, it may be possible to specify and register not only the location but also the road range and area range.
For example, the collection/delivery worker DR or the like can register in advance locations that have been empirically determined to be suitable as parking spots as possible parking locations. The parking/stopping locations registered in this manner may be displayed, for example, on the map MP of the parking/stopping location registration screen. When displaying places where parking is possible, places where parking is not possible may not be displayed, or places where parking is not possible may also be displayed.
Furthermore, the parking spot setting unit 222 may use information on registered parking spots when calculating parking spot candidates. Thereby, for example, the parking/stopping point setting unit 222 can obtain a calculation result that preferentially selects points included in the registered parking/stoppable places as parking/stopping point candidates. In addition, when a plurality of parking spot candidates are presented on the parking spot registration screen, the parking spot setting unit 222 uses the information of the registered parking spots to The priority order and recommendation level given to the point candidates may be shown in a predetermined manner.

According to the configuration of this embodiment described above, first, it is possible to register an appropriate location as a parking spot without relying on the skill level or experience of the person engaged in collection and delivery work. Thereby, it is possible to appropriately create a collection and delivery route including parking and stopping points, and furthermore, it is possible to stably and appropriately formulate a collection and delivery plan that associates time with the collection and delivery route. By being able to stably formulate an appropriate collection and delivery plan in this way, it becomes possible to move the collection and delivery vehicle smoothly, and the collection and delivery work can be performed in an orderly manner.
Furthermore, according to the present embodiment, it is possible to accurately manage the progress of collection and delivery work for each collection and delivery worker DR based on the formulated collection and delivery plan. Furthermore, in the present embodiment, the collection and delivery plan can be re-formulated by leveling out the collection and delivery workload of a plurality of collection and delivery workers DR and reducing the collection and delivery course for the next flight.
As a result, depending on the present embodiment, it is possible to improve traffic safety, contribute to environmental conservation, and improve business efficiency. In addition, by improving operational efficiency, it will be possible to resolve the shortage of personnel involved in collection and delivery work, encourage shorter working hours, and activate support operations for collection and delivery work. Furthermore, for example, even a new collection and delivery worker DR can smoothly perform collection and delivery work without relying too much on skill or experience.

Note that programs for realizing the functions of the above-mentioned collection and delivery business management server 200, collection and delivery worker terminal 100, administrator terminal 300, call center terminal 400, etc. are recorded on a computer-readable recording medium, and recorded on this recording medium. The above-mentioned collection and delivery business management server 200, collection and delivery worker terminal 100, administrator terminal 300, call center terminal 400, etc. may be processed by loading the program into the computer system and executing it. Here, "reading a program recorded on a recording medium into a computer system and executing it" includes installing the program on the computer system. The "computer system" here includes hardware such as an OS and peripheral devices. Further, a "computer system" may include a plurality of computer devices connected via a network including the Internet, a WAN, a LAN, a communication line such as a dedicated line, etc. Furthermore, the term "computer-readable recording medium" refers to portable media such as flexible disks, magneto-optical disks, ROMs, and CD-ROMs, and storage devices such as hard disks built into computer systems. In this way, the recording medium storing the program may be a non-transitory recording medium such as a CD-ROM. The recording medium also includes a recording medium provided internally or externally that can be accessed from the distribution server to distribute the program. The code of the program stored in the recording medium of the distribution server may be different from the code of the program in a format executable by the terminal device. That is, as long as it can be downloaded from the distribution server and installed in an executable form on the terminal device, the format in which it is stored on the distribution server does not matter. Note that the program may be divided into a plurality of parts, downloaded at different timings, and then combined on a terminal device, or the distribution servers that deliver each of the divided programs may be different. Furthermore, a ``computer-readable recording medium'' refers to a storage medium that retains a program for a certain period of time, such as volatile memory (RAM) inside a computer system that serves as a server or client when a program is transmitted via a network. This shall also include things. Moreover, the above-mentioned program may be for realizing a part of the above-mentioned functions. Furthermore, it may be a so-called difference file (difference program) that can realize the above-mentioned functions in combination with a program already recorded in the computer system.

DESCRIPTION OF SYMBOLS 100 Collection and delivery worker terminal, 200 Collection and delivery business management server, 201 Communication department, 202 Control part, 203 Storage part, 221 Information registration part, 222 Parking/stopping point setting part, 223 Collection and delivery plan formulation part, 224 Progress management part, 231 Map information Storage unit, 232 Parking and parking prohibited location information storage unit, 233 Collection and delivery record information storage unit, 234 Collection and delivery list information storage unit, 235 Parking and parking spot registration information storage unit, 236 Collection and delivery plan storage unit, 237 Modified entrance information storage unit, 238 Drop-in Point information storage unit, 239 Collection and delivery worker information storage unit, 300 Administrator terminal, 400 Call center terminal

Claims (7)

A collection and delivery plan stored in the first storage unit, which indicates a collection and delivery work plan formulated for each collection and delivery worker , and is specified by referring to the collection and delivery plan including the collection and delivery route determined in the plan. The collection and delivery route of the target collection and delivery worker,
Location information indicating the current location of the target collection and delivery worker received from a collection and delivery worker terminal associated with the target collection and delivery worker;
Location information indicating the current position of the collection and delivery vehicle, which is received from a collection and delivery vehicle that is used by the target collection and delivery worker and is associated with the target collection and delivery worker ;
Collection and delivery by the target collection and delivery worker identified by referring to information stored in the second storage unit, which indicates whether collection and delivery has been completed or not completed for each collection and delivery point as the progress status of collection and delivery work for each collection and delivery worker. Based on the work progress and
a map showing at least the collection and delivery route of the target collection and delivery worker , the current location of the target collection and delivery worker, and the current position of the collection and delivery vehicle associated with the target collection and delivery worker ; A collection and delivery work management device comprising: a progress management section that displays a collection and delivery progress management screen including an area showing the progress of a worker's collection and delivery work. The progress management department is
The collection and delivery work management device according to claim 1, wherein a list of the progress status of collection and delivery work for each of the collection and delivery workers is displayed in a predetermined manner. 3. The collection and delivery work management device according to claim 1, further comprising a collection and delivery plan formulation unit that re-formulates a collection and delivery plan corresponding to a collection and delivery work to be performed after the current point in time after displaying the progress status of the collection and delivery work. After displaying the progress status of the collection and delivery work, the collection and delivery plan formulation unit re-formulates the collection and delivery plan so as to accommodate the collection and delivery work among the collection and delivery workers who will perform the collection and delivery work after the current time. 4. The collection and delivery work management device according to claim 3, wherein the collection and delivery area handled by the collection and delivery worker is changed so that the collection and delivery area is shared among the collection and delivery workers. Claim 3: The collection and delivery plan is re-formulated so that all the collection and delivery work that some of the collection and delivery workers who are currently carrying out collection and delivery work will be in charge of after the current time is assigned to other collection and delivery workers. 4. The collection and delivery business management device according to 4. A collection and delivery operation management method in a collection and delivery operation management device,
A collection and delivery plan stored in a first storage unit indicates a plan of collection and delivery work formulated for each collection and delivery worker, and the collection and delivery route of the target collection and delivery worker is identified by referring to the collection and delivery plan including the collection and delivery route determined in the plan;
Location information indicating a current location of the target delivery worker received from a delivery worker terminal associated with the target delivery worker;
Location information indicating a current location of a collection/delivery vehicle used by the target collection /delivery worker and received from the collection/delivery vehicle associated with the target collection/delivery worker ;
Based on the progress status of the collection and delivery work of the target collection and delivery worker identified by referring to information stored in the second storage unit, which is the progress status of the collection and delivery work for each collection and delivery worker, indicating whether collection and delivery is completed or not for each collection and delivery point ,
A collection and delivery work management method comprising : a progress management step of displaying a collection and delivery progress management screen including a map showing at least the collection and delivery route of the target collection and delivery worker, the current location of the target collection and delivery worker, and the current location of a collection and delivery vehicle associated with the target collection and delivery worker , and an area showing the progress of the collection and delivery work of the target collection and delivery worker. A computer as a collection and delivery business management device,
A collection and delivery plan stored in the first storage unit, which indicates a collection and delivery work plan formulated for each collection and delivery worker , and is specified by referring to the collection and delivery plan including the collection and delivery route determined in the plan. The collection and delivery route of the target collection and delivery worker,
Location information indicating the current location of the target collection and delivery worker received from a collection and delivery worker terminal associated with the target collection and delivery worker;
Location information indicating the current position of the collection and delivery vehicle, which is received from a collection and delivery vehicle that is used by the target collection and delivery worker and is associated with the target collection and delivery worker ;
Collection and delivery by the target collection and delivery worker identified by referring to information stored in the second storage unit, which indicates whether collection and delivery has been completed or not completed for each collection and delivery point as the progress status of collection and delivery work for each collection and delivery worker. Based on the work progress and
a map showing at least the collection and delivery route of the target collection and delivery worker , the current location of the target collection and delivery worker, and the current position of the collection and delivery vehicle associated with the target collection and delivery worker ; A program that functions as a progress management section that displays a collection and delivery progress management screen that includes an area that shows the progress of collection and delivery work by workers .

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