JP7450145B1 - Message sending agent device and program - Google Patents

Abstract

[Challenge] A person who responds by presenting reply keywords to send a reply when the sender cannot be identified as a single sender, or when problems cannot be dealt with by specifying them using predetermined rules. The goal is to solve this problem by having the customer specify a reply address. [Means for Solving the Problem] [Solution] A transmission request reception unit that receives message transmission requests from two or more transmission requesters, a reply keyword holding unit that holds a reply keyword for each transmission requestor, and a transmission request. a message sending unit that sends a message from a person to a destination number; a contact message sending unit that sends a message to notify one or more senders of reply keywords; and a message sending unit that sends a message at the request of a sender. A contact message transmission determination unit that determines whether to send a reply keyword notification message when a message is sent, a reply reception unit that receives a reply, and a keyword extraction unit that extracts keywords from the reply message body based on specific rules. department, a reply destination selection section for selecting the transmission requester to whom the received reply will be delivered, and a reply destination selection section that sends the reply message body or part of the reply message body to the destination selected by the reply destination selection section. The communication message transmission determination unit includes a reply message transmission unit that transmits a processed text, and the communication message transmission determination unit uses, as one of the criteria for determination, a reply message transmission unit that transmits a processed text. The method is characterized in that there is a determination as to whether or not the message has been sent to the corresponding destination, and the reply destination selection section includes, as one of the selection methods, the keyword extracted by the keyword extraction section, which is retained as a reply keyword. The feature is that if there is a send requester who has sent a message to the reply sender within a certain period of time in the past at the request of the send requester, the send requester is selected as the reply sender. This provides a message sending agent system that does the following.

Description

The present invention relates to a message technology that allows message transmissions from multiple customers to be sent from one sender address and also allows for processing of replies.

In recent years, an increasing number of companies are using message distribution as a sales method. There is a service that sends messages on behalf of other companies in response to requests to send messages.

In these formats, depending on the type of message, it may be costly to secure and maintain the sender address, and if you want to send messages requested by multiple senders using a single sender address. There is. For example, costs can be reduced by sending SMS messages requested by multiple senders using one short code.

The following techniques are known for systems related to message transmission. Patent Document 1 discloses that a message is sent using a single sender telephone number based on requests from a plurality of senders, and when the message is received, the sender to whom the message is to be replied is identified. The system is open to the public. Patent Document 2 discloses a system that, when a message is sent using an external message service and is received, specifies the sender to whom the message is to be sent.

Japanese Patent Application Publication No. 2015-046944 Japanese Patent Application Publication No. 2019-169008

However, these techniques do not provide any countermeasures for cases in which it is not possible to identify a single transmission requester, or cases in which the method of specifying according to predetermined rules cannot be used.

The present invention solves problems that cannot be addressed by specifying a sender using a predetermined rule, or by presenting a reply keyword to the sender to send a reply. The problem is to be solved by having people specify a reply destination.

The message sending agency system of the present invention includes:
a transmission request receiving unit that receives message transmission requests from two or more transmission requesters;
a reply keyword holding unit that holds reply keywords for each transmission requester;
a message transmitting unit that transmits a message from a transmission requester to a destination number;
a communication message sending unit that sends a message for communicating reply keywords from one or more transmission requesters;
a communication message transmission determination unit that determines whether or not to transmit a reply keyword communication message when a message is transmitted in response to a request from a transmission requester;
a reply receiving section for receiving replies;
a keyword extraction unit that extracts keywords from the reply message body based on specific rules;
a reply destination selection unit for selecting a transmission requester to whom the received reply will be delivered;
A reply message transmitter is provided for transmitting a reply message body or a text obtained by processing a part of the reply message body to the destination selected by the reply destination selection unit,
The communication message transmission determination unit determines, as one of the criteria for determination, whether a message has been transmitted to the corresponding destination within a certain period of time in the past at the request of a transmission requester other than the transmission requester. Characterized by certain things;
As one of the selection methods, the reply destination selection section is configured to select a transmission destination in which there is a transmission requester for whom the keyword extracted by the keyword extraction section is held as a reply keyword, and the transmission destination selection section selects a transmission destination within a certain period of time in the past according to a request from the transmission requester. The present invention is characterized in that when a message has been sent to a reply sender, the transmission requester is selected as the reply sender.

According to this feature, when there are two or more transmission requesters, it is possible to select the transmission requester to whom the received reply message is delivered. A reply keyword is retained for each transmission requester, and a message is sent to inform the sender of the reply message of the reply keyword. Whether or not to send the reply keyword notification message is determined when the transmission requester sends the message, and the message is sent before the reply message is sent. This allows the sender of the reply message to include the reply keyword in the body of the reply message.

In the message sending agency system of the present invention, the reply destination selection unit may select, as one of the selection methods, if the keyword or a part of the keyword extracted by the keyword extraction unit has been sent to the reply sender within a certain period of time in the past. If the message is included in a specific part of the body of the message, the sender who requested the transmission of the message is selected as the reply destination.

According to this feature, even when the reply keyword is not included in the main text of the reply message, it is possible to select the transmission requester to whom the reply message is to be delivered.

The message sending agency system of the present invention includes a reply failure notification unit that sends a message to the reply sender to notify that the reply has not been received if the reply destination selection unit cannot select the sender. Features.

According to this feature, even if the sender cannot be selected, a message is sent to the reply sender to notify that the reply was not received, and a message containing the correct reply keyword is sent to the reply sender again. can be encouraged.

The message sending agent program of the present invention is
a transmission request receiving process for accepting message transmission requests from two or more transmission requesters;
A reply keyword retention process that stores reply keywords for each transmission requester;
Message sending processing in which a sender sends a message to a destination number;
a communication message sending process for sending a message for communicating reply keywords from one or more transmission requesters;
a communication message transmission determination process for determining whether or not to send a reply keyword communication message when the message is transmitted in response to a request from a transmission requester;
a reply reception process for receiving a reply;
a keyword extraction process that extracts keywords from the reply message body based on specific rules;
a reply destination selection process for selecting a transmission requester to whom the received reply will be delivered;
A message sending agent program for executing a reply message sending process of sending a reply message body or a text obtained by processing a part of the reply message body to a destination selected by a reply destination selection process,
In the contact message transmission determination process, one of the criteria for determination is whether or not a message was sent to the corresponding destination within a certain period of time in the past at the request of a transmission requester other than the transmission requester. Characterized by certain things;
As one of the selection methods, the reply destination selection process includes a transmission requester for whom the keyword extracted by the keyword extraction process is held as a reply keyword, and a request from the transmission requester within a certain period of time in the past. The system is characterized in that when a message has been sent to a reply sender, the transmission requester is selected as the reply sender.

This feature allows the computer to operate as an SMS sending program.

According to the present invention, when it is not possible to identify a single sender, or when a problem cannot be addressed by specifying a sender using predetermined rules, a reply keyword for delivering a reply is presented to the replying person. A message sending agent device and a program that cause a computer to function as the message sending agent system of the present invention are provided, which solves the problem by having the person replying specify a reply destination.

FIG. 1 is a diagram showing the configuration of a message transmission proxy system 1 in the first embodiment. FIG. 2 is a diagram showing information held by the reply keyword holding unit 12. FIG. 3 is a flowchart showing the flow of determination by the communication message transmission determination unit 14 in the first embodiment. FIG. 4 is a diagram showing an example of a message transmitted by the communication message transmitting section 15. FIG. 5 is a flowchart showing the process by which the reply destination selection unit 18 selects a reply destination in the first embodiment. FIG. 6 is a diagram showing the configuration of the message transmission proxy system 1 in the second embodiment.

Examples of the first embodiment of the present invention will be described below.
(Example: 1st embodiment)

FIG. 1 is a diagram showing the configuration of a message transmission proxy system 1 in the first embodiment.

The message transmission agency system 1 is connected to a user terminal 2 and a customer terminal 3 via a communication network.

The message transmission agency system 1 includes a transmission request receiving section 11, a reply keyword holding section 12, a message transmitting section 13, a contact message transmission determining section 14, a contact message transmitting section 15, a reply receiving section 16, a keyword extracting section 17, a reply It includes a destination selection section 18 and a reply message transmission section 19.

The communication network may be a telephone network, a dedicated line, a LAN (LOCAL AREA NETWORK), the Internet, or a combination of these.

Each component of the message transmission agency system 1 (transmission request receiving section 11, reply keyword holding section 12, message transmitting section 13, contact message transmission determining section 14, contact message transmitting section 15, reply receiving section 16, keyword extracting section 17, reply destination selection unit 18, and reply message transmission unit 19) may be executed by one device or by a plurality of devices. Devices that execute processes corresponding to each component may be located at physically separate locations.

The transmission request receiving unit 11 receives a message transmission request from a transmission requester.

The reply keyword holding unit 12 holds reply keywords for each transmission requester.

The message transmitter 13 transmits a message from a transmission requester to a destination number.

The communication message transmission determination unit 14 determines whether or not to transmit a reply keyword communication message when a message is transmitted in response to a request from a transmission requester.

The communication message transmitting unit 15 transmits a message for communicating reply keywords of one or more transmission requesters.

The reply receiving unit 16 receives the reply.

The keyword extraction unit 17 extracts keywords from the reply message body based on specific rules.

The reply destination selection unit 18 selects the transmission requester to whom the received message will be delivered.

The reply message transmitter 19 transmits the reply message body or a text obtained by processing a part of the message body to the transmission requester selected by the reply destination selector 18.
(First embodiment: Selection of transmission requester and message transmission)

An example of the process of selecting a transmission requester and transmitting a message by the message transmission proxy system 1 will be described below.

The transmission request receiving unit 11 receives message transmission requests from transmission requesters "Company A" and "Company B."

FIG. 2 is a diagram showing information recorded by the reply keyword storage unit 12.

The reply keyword holding unit 12 holds keywords AAA (Company A) and BBB (Company B) of the transmission requesters "Company A" and "Company B".

The message transmitter 13 sends a message from the sender number "08011111111" to the destination number "09012345678" with the message "This is Hayashi from AAA. Thank you for your reservation. The reservation date and time is January 1st at 12:00. If so, please contact us.'' ``This is Tanaka from BBB. Thank you for registering on our site. Please feel free to contact us if you have any problems.''

FIG. 3 is a flowchart showing the flow of determination by the communication message transmission determination unit 14.

The communication message transmission determination unit 14 selects "send" if a message has been sent to the corresponding destination in response to a request from transmission requester company B other than transmission requester company A within a certain period of time in the past. select.

FIG. 4 is a diagram showing an example of a message transmitted by the communication message transmitting section 15.

The contact message transmitter 15 sends a message to the destination number "09012345678" saying, "If you wish to reply, please write the following keyword starting with @ at the beginning of the text.Reply to Company A @AAA Reply to Company B @BBB ”.

The reply receiving unit 16 receives the reply ``@AAA Please cancel your reservation at 12 o'clock on January 1st'' from the destination number ``09012345678.''

The keyword extraction unit 17 extracts the keyword ``@'' from the reply message body ``@AAA Please cancel your reservation at 12:00 on January 1st.'' based on the rule that if the message body starts with @, that phrase is extracted. AAA” is extracted.

FIG. 5 is a flowchart showing the process by which the reply destination selection unit 18 selects a reply destination.

The reply destination selection unit 18 refers to the reply keyword holding unit 12 for the keyword “@AAA” extracted by the keyword extraction unit 17, and specifies that it is a reply keyword for the transmission requester “Company A”, It is determined whether or not a message has been sent to the reply sender number "09012345678" within a certain period of time in response to a request from the transmission requester "Company A", and if "sent", the transmission requester is assigned to "A". Selected as a company.

The reply message transmitting unit 19 sends a message to the transmission requester “Company A” selected by the reply destination selecting unit 18 with the message “Reservation canceled at 12:00 on January 1st” with the reply message body or a text that has been modified from a part of the message body. Please send.

The reply destination selection unit 18 identifies a sender of a message whose message body does not include the reply keyword held in the reply keyword holding unit 12.

The reply receiving unit 16 receives the reply ``@Hayashi, please cancel your reservation at 12 o'clock on January 1st.'' from the destination number ``09012345678.''

The keyword extraction unit 17 extracts the keyword ``@'' from the reply message body ``@ Hayashi, please cancel your reservation at 12:00 on January 1st.'' based on the rule that if the message body starts with @, that phrase is extracted. Extract "Hayashi".

The reply destination selection unit 18 selects “Hayashi”, which is a part of the keyword “@bayashi” extracted by the keyword extraction unit 17, from messages sent to the reply source number “09012345678” within a certain period of time in the past. is included in the first line of the text, and selects the sender of that message as the reply destination.

This embodiment may be modified such that the reply keyword holding unit 12 can set a plurality of reply keywords for each transmission requester. In that case, it is not necessary to write all the reply keywords in the reply keyword notification message.

Furthermore, this embodiment may be modified such that the communication message transmission determination unit 14 does not transmit a reply keyword communication message with the same content within a certain period of time.

Alternatively, the present embodiment may be modified such that the reply recipient selection unit 18 selects the sender of the last message sent as the reply recipient if no reply keyword is attached to the reply.

Examples of the second embodiment of the present invention will be described below.
(Example: 2nd embodiment)

FIG. 6 is a diagram showing the configuration of the message transmission proxy system 1 in the second embodiment.

The message transmission agency system 1 includes a transmission request receiving section 11, a reply keyword holding section 12, a message transmitting section 13, a contact message transmission determining section 14, a contact message transmitting section 15, a reply receiving section 16, a keyword extracting section 17, a reply Destination selection section 18, reply message transmission section 19, reply failure notification section 111
Equipped with.

The communication network may be a telephone network, a dedicated line, a LAN (LOCAL AREA NETWORK), the Internet, or a combination of these.

Each component of the message transmission agency system 1 (transmission request receiving section 11, reply keyword holding section 12, message transmitting section 13, contact message transmission determining section 14, contact message transmitting section 15, reply receiving section 16, keyword extracting section 17, reply destination selection section 18, reply message transmission section 19, and reply failure notification section 111) may be executed by one device or by a plurality of devices. Devices that execute processes corresponding to each component may be located at physically separate locations.

If the reply destination selection unit 18 cannot select a transmission requester, the reply failure notification unit 111 sends a message to the reply sender to notify that the reply has not been received.
(Second embodiment: Message transmission of transmission failure notification)

The reply failure notification unit 111 notifies the destination number “09012345678” that “there is no reply destination.”

Modifying this embodiment, the reply failure notification unit 111 may not only notify the reply sender that the reply did not arrive, but also notify the reason thereof.

Furthermore, this embodiment may be modified such that the reply failure notification unit 111 may include a reply keyword in the communication. "There is no reply address. If you would like to reply, please write the following keywords at the beginning of the text.Reply to AAA @AAA Reply to BBB @BBB"

This invention allows messages from multiple customers to be sent from one sender address when a message is sent to a user at a certain destination at the request of one sender when there are multiple senders. This is a message sending agent system and message sending agent program that can also process replies. It can be used in business establishments that provide message sending proxy systems.

1 Message transmission agency system 11 Transmission request receiving section 12 Reply keyword holding section 13 Message transmitting section 14 Contact message transmission determining section 15 Contact message transmitting section 16 Reply receiving section 17 Keyword extracting section 18 Reply destination selection section 19 Reply message Transmission unit 111 Reply failure notification unit 2 User terminal 3 Customer terminal

Claims (4)

a transmission request receiving unit that receives message transmission requests from two or more transmission requesters;
a reply keyword holding unit that holds reply keywords for each transmission requester;
a message transmitting unit that transmits a message from a transmission requester to a destination number;
a communication message sending unit that sends a message for communicating reply keywords from one or more transmission requesters;
a communication message transmission determination unit that determines whether or not to transmit a reply keyword communication message when a message is transmitted in response to a request from a transmission requester;
a reply receiving section for receiving replies;
a keyword extraction unit that extracts keywords from the reply message body based on specific rules;
a reply destination selection unit for selecting a transmission requester to whom the received reply will be delivered;
A reply message transmitter is provided for transmitting a reply message body or a text obtained by processing a part of the reply message body to the destination selected by the reply destination selection unit,
The communication message transmission determination unit determines, as one of the criteria for determination, whether a message has been transmitted to the corresponding destination within a certain period of time in the past at the request of a transmission requester other than the transmission requester. Characterized by certain things;
As one of the selection methods, the reply destination selection section is configured to select a transmission destination in which there is a transmission requester for whom the keyword extracted by the keyword extraction section is held as a reply keyword, and the transmission destination selection section selects a transmission destination within a certain period of time in the past according to a request from the transmission requester. A message sending agency system characterized in that, when a message is sent to a reply sender, the send requester is selected as a reply sender. As one of the selection methods, the reply destination selection section determines whether the keyword or part of the keyword extracted by the keyword extraction section is a specific keyword in the body of a message sent to the reply sender within a certain period of time in the past. 2. The message transmission agency system according to claim 1, wherein if the message is included in the message, the transmission requester who requested transmission of the corresponding message is selected as the reply transmission destination. 3. The apparatus according to claim 1, further comprising a reply failure notification part that sends a message to the reply sender to notify that the reply has not been received if the reply destination selection part cannot select the sender. The message sending agency system described. a transmission request receiving process for accepting message transmission requests from two or more transmission requesters;
A reply keyword retention process that stores reply keywords for each transmission requester;
Message sending processing for sending a message from the sender to the destination number;
a communication message sending process for sending a message for communicating reply keywords from one or more transmission requesters;
a contact message sending determination process for determining whether to send a reply keyword contact message when a message is sent in response to a request from a send requester;
a reply reception process for receiving a reply;
a keyword extraction process that extracts keywords from the reply message body based on specific rules;
a reply destination selection process for selecting a transmission requester to whom the received reply will be delivered;
A message sending agent program for executing a reply message sending process of sending a reply message body or a text obtained by processing a part of the reply message body to a destination selected by a reply destination selection process,
In the communication message transmission determination process, one of the criteria for determination is whether or not a message was sent to the corresponding destination within a certain period of time in the past at the request of a transmission requester other than the transmission requester. Characterized by certain things;
As one of the selection methods, the reply destination selection process is performed when there is a transmission requester for whom the keyword extracted by the keyword extraction process is held as a reply keyword, and if the reply destination selection process The present invention is characterized in that when a message has been sent to a reply sender, the transmission requester is selected as the reply sender.