JP7443024B2 - Information processing system, information processing method, and program - Google Patents

Description

The present disclosure relates to an information processing system, an information processing method, and a program.

In recent years, with the development of network technology and security technology, electronic commerce (EC) via networks has become active. For example, a user can easily order a desired product by accessing a product sales site, also known as an e-commerce site, using a terminal device such as a PC (Personal Computer) or a smartphone. It has become to. In other words, by accessing the e-commerce site using a terminal device that can be connected to the network, users can view a list of products and perform procedures related to ordering desired products without visiting a physical store. It becomes possible to do so. For example, Patent Document 1 discloses an example of a technology related to electronic commerce.

Japanese Patent Application Publication No. 2011-65199

On the other hand, when selling products using an EC site, the purchased products are delivered to the users, and the products are delivered to the users. Due to these characteristics, when products are sold using an EC site, there is a need for the products to be sold at a store, such as trying on clothes or shoes. It may be difficult for users to use the service. Against this background, by taking advantage of the advantages associated with the application of e-commerce and the advantages obtained from selling products in stores (for example, providing services to users, etc.), we can create added value for users. It is hoped that a system will be developed that will enable the provision of services.

In view of the above-mentioned problems, it is an object of the present invention to take advantage of the advantages associated with the application of electronic commerce and to make it possible to provide services related to products to users in a more suitable manner.

The information processing system according to the present invention includes a first reception means that accepts the designation of a store for receiving a product ordered via a network, and a terminal device that is assigned to the store to deliver the product to the store. a second receiving means that receives a notification regarding the storage of the product at the store, which is transmitted from the terminal device , and transmits information regarding the storage status of the product at the store based on the notification; comprising a notification means for notifying a notification destination according to the purchase source of the product, and a third reception means for receiving a procedure related to a service provided at the store regarding the product according to the storage status, A storage period for the product is determined in response to a notification regarding the storage of the product, the information regarding the storage status includes information regarding the storage period, and the second receiving means receives information regarding the store and The reception means of 3 recognizes the date and time when the store can provide the service based on the information about the store, and based on the storage period and the date and time when the store can provide the service. Candidates for dates and times when the service can be used are identified, and based on the identification results of the candidates, reservations for the use of the service at the store are accepted.

According to the present invention, it is possible to take advantage of the advantages associated with the application of electronic commerce and to provide services related to products to users in a more suitable manner.

FIG. 1 is an explanatory diagram for explaining an overview of an information processing system according to an embodiment of the present disclosure. 1 is a diagram illustrating an example of a system configuration of an information processing system according to the embodiment. FIG. FIG. 2 is a diagram illustrating an example of the hardware configuration of an information processing device that constitutes the information processing system according to the embodiment. FIG. 2 is a block diagram showing an example of the functional configuration of the information processing system according to the embodiment. FIG. 2 is a sequence diagram showing an example of a processing flow of the information processing system according to the embodiment. FIG. 7 is a sequence diagram showing another example of the processing flow of the information processing system according to the embodiment.

Preferred embodiments of the present disclosure will be described in detail below with reference to the accompanying drawings. Note that, in this specification and the drawings, components having substantially the same functional configurations are designated by the same reference numerals and redundant explanation will be omitted.

<Summary>
In order to make the characteristics of the information processing system according to this embodiment easier to understand, an example of a service realized by applying the information processing system will be outlined with reference to FIG. 1. FIG. 1 is an explanatory diagram for explaining an overview of an information processing system according to this embodiment, and shows an example of a service realized by applying the information processing system.

In the service shown in Figure 1, an order for a product is received from a user via an EC site provided by an EC company, and the product is delivered to the user at the store (physical store) specified at the time of ordering. It enables stores to provide added value to users. Note that, in order to make the features of the service easier to understand, the example shown in FIG. 1 shows a case where items worn by users, such as clothes and shoes, are sold via an EC site.

Specifically, when accepting an order for a product via an EC site, the server of an EC business receives from the user the designation of the store (physical store) to be used to receive the product, and when the product is specified. A delivery request is made to the delivery company's server so that the delivery is made to the store. The delivery company receives a delivery request from the server of the EC company and delivers the products collected from the EC company to a specified store (that is, a store specified by the user at the time of ordering). At this time, the delivery company's server notifies the user's terminal device of information related to the delivery status (for example, completion of delivery of the product to the store, etc.). Thereby, the user can recognize that the product ordered has been shipped to the store specified by the user based on the notification of information regarding the delivery status from the delivery company's server. Further, the store to which the product is delivered stores the product for a predetermined period based on the delivery date. Further, at this time, information regarding the storage period of the product may be notified to the user's terminal device from a predetermined server (the management server of the information processing system according to the present embodiment).
Note that the procedures related to the delivery of products between the EC company and the delivery company are not necessarily limited to the procedures based on the above-mentioned delivery request from the EC company's server to the delivery company's server. As a specific example, an e-commerce business may request a delivery company to deliver a product by telephone, email, or the like. Further, as another example, collection may be performed periodically according to a prior agreement between the EC business and the delivery company.

After the product is delivered to the store, the user can visit the store to receive the product as long as the product is being stored at the store. Specifically, the user recognizes the period during which the product can be received (i.e., the storage period) based on information regarding the delivery status of the product to the store and information regarding the storage period of the product at the store. You can visit the store during this period.
This allows the user to directly check the product itself at the store. Users can also try on products (e.g., clothing, shoes, etc.) at a store, and request the store to modify the product (e.g., adjust the hem of pants) if necessary. It is also possible.

Furthermore, the user can check the product with his or her own eyes, decide whether or not to receive the product, and, depending on the situation, cancel the order and return the product.
When the store receives a request from a user to return a product, a predetermined server requests the delivery company's server to return the product to the EC company that shipped the product. When the e-commerce business receives the return of the product from the store via the delivery company, it refunds the price of the product to the user.

With the above-described system, the user can visit the store and receive the product at a time convenient for him/her. Further, the user can actually check the product, try it on if necessary, and then decide whether or not to receive the product. Further, even if the size of the product does not actually match, the user can directly request the store to modify the product on the spot.
Moreover, since the user will visit the store to receive the product, it becomes possible to create an opportunity for users who have not had the opportunity to visit the store to visit the store. In other words, the store can gain an opportunity to acquire new customers.

An example of a service realized by applying the information processing system according to the present embodiment has been outlined above with reference to FIG. 1. Hereinafter, a mechanism for realizing, for example, the above-mentioned services by the information processing system according to this embodiment will be explained in more detail.

<System configuration>
An example of the system configuration of the information processing system according to this embodiment will be described with reference to FIG. 2. FIG. 2 is a diagram showing an example of the system configuration of the information processing system according to this embodiment. As shown in FIG. 2, the information processing system 1 according to the present embodiment includes a management server 100, an EC server 200, a delivery management server 300, a base terminal 400, and a user terminal 500. The management server 100, the EC server 200, the delivery management server 300, the base terminal 400, and the user terminal 500 are configured to be able to transmit and receive various information and data via a predetermined network.

The type of network that connects each device constituting the information processing system 1 is not particularly limited. As a specific example, the network may be configured by a LAN (Local Area Network), the Internet, a leased line, a WAN (Wide Area Network), or the like. Further, the network may be configured as a wired network or may be configured as a wireless network. Further, the network may include a plurality of networks, and some of the networks may include networks of a different type from other networks. Furthermore, the physical configuration of the network is not particularly limited as long as communication between each device is established logically. As a specific example, communication between each device may be relayed by another communication device or the like. In addition, the series of devices that make up the information processing system 1 do not necessarily need to be connected to a common network. In other words, if it is possible to establish communication between devices that send and receive information and data, some two or more devices and other two or more devices may be connected via different networks. May be connected.

The user terminal 500 is a terminal device used by a user to perform various procedures, and may be realized by a device capable of communicating via a network, such as a PC (Personal Computer), a smartphone, or a tablet terminal. . The user terminal 500 receives instructions from the user via a predetermined input unit (for example, a touch panel, etc.), executes various processes according to the instructions, and outputs predetermined information according to the execution results of the processes. (for example, a display, etc.). For example, the user terminal 500 may access an EC site provided by the EC server 200 and execute various processes related to ordering products. Further, as another example, the user terminal 500 may receive a desired notification from the management server 100, the EC server 200, and the delivery management server 300, and may present information corresponding to the notification to the user.

The EC server 200 is an information processing device that performs various processes, manages information, etc. in order for an EC business operator to provide various services to users, and may be realized by, for example, a server. Specifically, the EC server 200 manages and operates an EC site that serves as a contact point for various procedures related to selling products to users (for example, accepting orders, etc.), executes processing according to the procedures, and stores information. management.

The delivery management server 300 is an information processing device that executes various processes related to delivery operations by a delivery company, manages information, etc., and can be realized by, for example, a server. Specifically, the delivery management server 300 manages the delivery status of the product, and notifies the user terminal 500 of the user who purchased the product of various information regarding the delivery status.

The base terminal 400 is used by a store that receives delivery of a product ordered via an EC site and delivers the product to a user who visits the store to send various information related to the management of the product to a management server 100 (described later). This is an information processing device for performing procedures.
The base terminal 400 can be realized, for example, by installing a predetermined application for executing the above procedure into a device capable of communicating via a network, such as a PC, a smartphone, or a tablet terminal. In this case, the program of the application may be distributed to the base terminal 400 from a predetermined server (for example, the management server 100), and the application may be installed on the base terminal 400 based on the program. Of course, the method is not limited as long as it is possible to install the above application on the base terminal 400. Furthermore, the above application may be installed in advance on the base terminal 400 assigned to the store.
Further, as another example, the base terminal 400 may be realized by a server or the like.

Note that the functions and processing of the management server 100, EC server 200, delivery management server 300, and base terminal 400 will be described in detail later.

Further, in the example shown in FIG. 1, in order to make the characteristics of the information processing system 1 more understandable, the case where there is one user terminal 500 is shown, but this does not necessarily limit the system configuration of the information processing system 1. . Specifically, the information processing system 1 may include a plurality of user terminals 500, and a different user terminal 500 may be used for each user.
This also applies to the EC server 200, delivery management server 300, and base terminal 400. As a specific example, a different base terminal 400 may be used for each store that is a candidate for product delivery. Further, a different EC server 200 may be provided for each EC company, and a different delivery management server 300 may be provided for each delivery company.
Furthermore, the configuration of at least some of the management server 100, EC server 200, and delivery management server 300 may be implemented such that a plurality of devices cooperate. Functions corresponding to the configuration of at least some of the management server 100, EC server 200, and delivery management server 300 may be realized by a so-called cloud service.

An example of the system configuration of the information processing system according to this embodiment has been described above with reference to FIG. 2.

<Hardware configuration>
An example of the hardware configuration of the information processing device 900 that constitutes the information processing system 1 according to the present embodiment will be described with reference to FIG. 3. FIG. 3 is a diagram showing an example of the hardware configuration of the information processing device 900 that constitutes the information processing system 1 according to the present embodiment. Each of the management server 100, EC server 200, delivery management server 300, base terminal 400, and user terminal 500 shown in FIG. 1 can be realized by, for example, an information processing device 900.

As shown in FIG. 3, the information processing device 900 according to the present embodiment includes a CPU (Central Processing Unit) 910, a ROM (Read Only Memory) 920, and a RAM (Random Access Memory) 930. Information processing device 900 also includes an auxiliary storage device 940, an output device 950, an input device 960, and a network I/F 970. The CPU 910, ROM 920, RAM 930, auxiliary storage device 940, output device 950, input device 960, and network I/F 970 are interconnected via a bus 980.

The CPU 910 is a central processing unit that controls various operations of the information processing device 900. For example, the CPU 910 may control the operation of the entire information processing device 900. The ROM 920 stores control programs, boot programs, and the like that can be executed by the CPU 910. The RAM 930 is the main memory of the CPU 910 and is used as a work area or a temporary storage area for developing various programs.

Auxiliary storage device 940 stores various data and various programs. The auxiliary storage device 940 is realized by a storage device that can temporarily or permanently store various data, such as a nonvolatile memory represented by an HDD (Hard Disk Drive) or an SSD (Solid State Drive). .

The output device 950 is a device that outputs various information, and is used to present various information to the user. In this embodiment, the output device 950 is realized by a display device such as a display. The output device 950 presents information to the user by displaying various display information. However, as another example, the output device 950 may be realized by an audio output device that outputs sounds such as audio and electronic sounds. In this case, the output device 950 presents information to the user by outputting a sound such as a voice or a telegram. Furthermore, the device used as the output device 950 may be changed as appropriate depending on the medium used to present information to the user. Note that the output device 950 corresponds to an example of an "output unit" used to present various information.

Input device 960 is used to receive various instructions from the user. In this embodiment, the input device 960 includes input devices such as a mouse, a keyboard, and a touch panel. However, as another example, the input device 960 may include a sound collection device such as a microphone to collect sounds uttered by the user. In this case, the collected voice is subjected to various analysis processes such as acoustic analysis and natural language processing, so that the content indicated by the voice is recognized as an instruction from the user. Furthermore, the device used as the input device 960 may be changed as appropriate depending on the method of recognizing instructions from the user. Furthermore, multiple types of devices may be applied as the input device 960.

Network I/F 970 is used for communication with external devices via a network. Note that the device applied as the network I/F 970 may be changed as appropriate depending on the type of communication path and the applied communication method.

The CPU 910 of each device constituting the information processing system 1 loads a program stored in the ROM 920 or auxiliary storage device 940 of the device into the RAM 930 of the device, and executes this program. Thereby, the functional configuration of the information processing system 1 shown in FIG. 4 and the processing of the information processing system 1 shown in the sequence diagrams shown in FIGS. 5 and 6 are realized.

An example of the hardware configuration of the information processing apparatus 900 that constitutes the information processing system 1 according to the present embodiment has been described above with reference to FIG. 3.

<Functional configuration>
An example of the functional configuration of the information processing system 1 according to the present embodiment will be described with reference to FIG. 4. FIG. 4 is a block diagram showing an example of the functional configuration of the information processing system 1 according to the present embodiment. The management server 100, the EC server 200, the delivery management server 300, the base terminal 400, and the user terminal 500 shown in FIG. 4 correspond to the configurations with the same reference numerals in FIG. 1, respectively. Further, a network N1 schematically represents a network that connects the management server 100, the EC server 200, the delivery management server 300, the base terminal 400, and the user terminal 500, respectively. Note that, as described above with reference to FIG. 1, the type of network N1 is not particularly limited. Furthermore, the following description will focus on the functional configurations of the management server 100, EC server 200, delivery management server 300, and base terminal 400.

First, the functional configuration of the EC server 200 will be explained. The EC server 200 includes a communication section 201, a reception section 203, a notification section 205, and a management section 207. Further, although not shown in FIG. 4, the EC server 200 may include a storage unit that stores various information and data.

The communication unit 201 allows each component of the EC server 200 to send and receive information and data to and from external devices (for example, the management server 100, the delivery management server 300, the user terminal 500, etc.) via a predetermined network. This is the configuration for. Note that the device for realizing the communication unit 201 may be changed as appropriate depending on the type of network used for transmitting and receiving information and data. As a specific example, when the EC server 200 transmits and receives information and data to and from another device via a wired network, the communication unit 201 connects a cable corresponding to the transmission path of the network. It may also include an interface, etc. As another example, when the EC server 200 transmits and receives information and data to and from another device via a wireless network, the communication unit 201 uses an antenna and modulation device according to the frequency band of the wireless signal to be used. It may also include utensils, etc. In the following, when each component of the EC server 200 sends and receives information and data to and from other devices, it is assumed that the information and data are sent and received via the communication unit 201 unless otherwise specified. do.

The reception unit 203 accepts various procedures regarding services provided by the EC server 200. As a specific example, the reception unit 203 may accept various procedures related to purchasing (ordering) products via an EC site. In this case, for example, the reception unit 203 distributes various information to the user terminal 500 that has accessed the EC server 200 via the network N1 so that the user terminal 500 can present pages of the EC site to the user. You may. Further, the reception unit 203 may receive an order for a product from the user terminal 500. At this time, the reception unit 203 provides the user with various information regarding the purchase procedure for the product specified by the user via the EC site (for example, product identification information, information regarding the user, information regarding the payment method, etc.). It may also be acquired from the terminal 500.

Further, the reception unit 203 may receive, from the user via the EC site, a designation of a store used to receive the product purchased by the user. At this time, the reception unit 203 may present a list of store candidates available for receiving the product to the user via the EC site. In this case, the reception unit 203 may obtain in advance a list of store candidates that can be used to receive the product from, for example, the management server 100, which will be described later.

The reception unit 203 outputs information regarding the received procedure (for example, information acquired in response to the reception of the procedure) to the management unit 207. Thereby, the management unit 207 can manage various states related to the provision of services to users according to the above procedures, and can also control the execution of various processes related to the provision of the services according to the management results. becomes.

Further, the reception unit 203 may receive notifications of information regarding services related to the above procedure from other devices, and may transfer the information to the management unit 207. As a specific example, the reception unit 203 may receive a notification of information regarding the return of a purchased product from the management server 100 (described later), and may transfer the information to the management unit 207. This allows the management unit 207 to recognize that the product for which the purchase procedure was performed via the EC site has been returned. Furthermore, in this case, the management unit 207 may continue to manage refund processing for the returned product.

The notification unit 205 sends various notifications to other devices via the network N1 in response to instructions from the management unit 207. As a specific example, the notification unit 205 may notify the delivery management server 300 of a delivery request related to product delivery. In addition, the notification unit 205 notifies the user terminal 500 of the user who purchased the product (in other words, the user terminal 500 that ordered the product) of various information regarding the order of the product (for example, when the product is shipped). Such notification, etc.) may be made.

The management unit 207 manages various information and data regarding services provided by the EC server 200. For example, the management unit 207 may acquire information regarding the procedure accepted by the reception unit 203 from the reception unit 203, and manage various states related to the provision of services to the user according to the procedure.
As a specific example, the management unit 207 acquires various information related to the purchase procedure of the product from the reception unit 203, and thereby determines various statuses related to the provision of services related to the sale of the product to the user (for example, the payment of the product price). payment status, etc.).
Furthermore, the management unit 207 may obtain information from the reception unit 203 regarding the store where the product specified by the user is received and used. This allows the management unit 207 to manage the delivery destination of the purchased product.

Furthermore, the management unit 207 may control execution of various processes related to the provision of the service to the user, depending on the results of management of various states related to the provision of the service to the user.
As a specific example, the management unit 207 may instruct the notification unit 205 to notify the delivery request regarding the delivery of the purchased product based on various information regarding the product purchase procedure. At this time, if the store used by the user to receive the product has been specified in connection with the purchase procedure for the product, the management unit 207 may specify the store as the delivery destination for the product. good.

Furthermore, the management unit 207 may acquire information notified from other devices via the reception unit 203, and use the information to manage various states related to providing services to users.

Next, the functional configuration of the delivery management server 300 will be explained. Delivery management server 300 includes a communication section 301, a reception section 303, a notification section 305, and a management section 307. Although not shown in FIG. 4, the delivery management server 300 may include a storage unit that stores various information and data.

The communication unit 301 allows each component of the delivery management server 300 to send and receive information and data to and from external devices (for example, the management server 100, the EC server 200, the user terminal 500, etc.) via a predetermined network. This is the configuration for. Note that, similar to the communication unit 201 in the EC server 200, the device for realizing the communication unit 301 may be changed as appropriate depending on the type of network used for transmitting and receiving information and data. Furthermore, hereinafter, when each component of the delivery management server 300 sends and receives information and data to and from other devices, unless otherwise specified, the information and data are sent and received via the communication unit 301. shall be.

The reception unit 303 accepts various procedures regarding services provided by the delivery management server 300. As a specific example, the reception unit 203 may receive a delivery request related to delivery of a package (for example, a purchased product, etc.) from another device (for example, the EC server 200, the management server 100, etc.). Further, as another example, the reception unit 203 may receive a request for notification of the delivery status of a package from another device (for example, the user terminal 500). Further, the reception unit 303 may receive notifications of various information from other devices.

The reception unit 303 outputs the received information regarding the procedure to the management unit 307. Thereby, the management unit 307 can manage various states related to the provision of services to users according to the above procedures, and can also control the execution of various processes related to the provision of the services according to the management results. becomes. Further, the reception unit 303 may transfer the information for which the notification has been received to the management unit 307.

The notification unit 305 performs various notifications to other devices via the network N1 in response to instructions from the management unit 307. As a specific example, the notification unit 305 may notify the user terminal 500 designated by the management unit 307 of information regarding the delivery status of the package in response to an instruction from the management unit 307.
Further, as another example, the notification unit 305 may notify the management server 100 of information regarding the delivery schedule of the package (purchased product) in response to an instruction from the management unit 307. Thereby, for example, the management server 100 can manage the delivery destination of a product purchased via the EC site and the date and time when the product is delivered.

The management unit 307 manages various information and data related to services provided by the delivery management server 300. As a specific example, the management unit 307 may manage various states related to the delivery of a package for which the reception unit 303 has received a delivery request.
Furthermore, the management unit 307 may control execution of various processes related to the provision of the service to the user, depending on the results of management of various states related to the provision of the service to the user. As a specific example, when a request for notification of the delivery status of a package is received, the management unit 307 may instruct the notification unit 305 to notify the requester of information regarding the delivery status of the package.

Next, the functional configuration of the base terminal 400 will be explained. The base terminal 400 includes a communication section 401, a notification section 403, a management section 405, and a storage section 407. Further, the base terminal 400 may include a reading section 409.

The communication unit 401 is a configuration for each component of the base terminal 400 to transmit and receive information and data to and from an external device (for example, the management server 100, etc.) via a predetermined network. Note that, similar to the communication unit 201 in the EC server 200, the device for realizing the communication unit 401 may be changed as appropriate depending on the type of network used for transmitting and receiving information and data. In addition, in the following, when each component of the base terminal 400 transmits and receives information and data to and from other devices, unless otherwise specified, it is assumed that the information and data are transmitted and received via the communication unit 401. do.

The storage unit 407 is a storage area that stores data and programs for each unit of the base terminal 400 to execute processing. Furthermore, the storage unit 407 may store information and data generated by each unit of the base terminal 400.
For example, the storage unit 407 may store information regarding the store to which the base terminal 400 is assigned. As a specific example, the storage unit 407 may store information related to services (particularly, services related to products) provided at the store to which the base terminal 400 is assigned. Examples of information related to services provided at the store include information regarding the availability of fitting rooms used for trying on products, information regarding the acceptance status of requests for alterations to products, and the like.

The notification unit 403 sends various notifications to other devices via the network N1 in response to instructions from the management unit 405. As a specific example, the notification unit 403 may notify another device (for example, the management server 100) of information regarding the store to which the base terminal 400 is assigned. As another example, the notification unit 403 may provide information regarding products delivered to the store to which the base terminal 400 is assigned, the storage status of the product at the store (for example, the storage period, and whether the product has been delivered). information regarding whether or not the device has been used) may be notified to other devices.

The reading unit 409 reads information regarding the delivered product and notifies the management unit 405 of the read information.
As a specific example, the reading unit 409 may be realized by a barcode reader. In this case, the barcode attached to the product (or packaged product) delivered to the store may be read, and information regarding the product obtained according to the reading result may be notified to the management unit 405. . Of course, the above is just an example, and the type of information to be read by the reading unit 409 is not particularly limited as long as information regarding the product can be acquired based on the information. Furthermore, at least part of the configuration of the reading unit 409 (particularly the configuration related to reading information) may be changed as appropriate depending on the type of information to be read.
Furthermore, the information regarding the product includes, for example, identification information used to identify the product, information regarding the user who purchased the product, information regarding the product vendor (EC business), and the like.
Note that the information read by the reading unit 409 only needs to include at least identification information used for product identification (for example, identification information for each product, identification information for each delivery procedure, etc.); The information may be managed by another device (for example, the management server 100). In this case, the other device may manage various information related to product sales and delivery in association with the identification information. Various types of information related to the sale and delivery of products include, for example, information about product details, information about the user who purchased the product, information about the vendor of the product, information about the store to which the product will be delivered, and information about the delivery schedule of the product. Examples include information.

The management unit 405 manages various information and data related to the provision of services to users at the store to which the base terminal 400 is assigned. As a specific example, the management unit 405 acquires information regarding the product delivered to the store, recognizes the delivery of the product to the store, and manages the storage status of the product at the store. You may. Furthermore, the management unit 405 may instruct the notification unit 403 to notify the management server 100 of information regarding the storage status of products at the store. This allows the management server 100 to recognize the storage status of products at the store.
Note that the management unit 405 may obtain information regarding products delivered to the store, for example, from the reading unit 409. In addition, as another example, the management unit 405 may be configured to determine whether the delivery to the store is based on information input by a person related to the store (for example, a clerk) through the input unit (not shown) of the base terminal 400. Information regarding products may also be acquired.
Further, as described above, various information related to product sales and delivery may be managed by another device (for example, the management server 100). In this case, the management unit 405 only needs to acquire at least identification information used to identify the product as information regarding the product delivered to the store, and based on the identification information, manage the storage status of the product. , an instruction regarding notification of information regarding the storage status of the product may be given. In this case, the store manages information about the contents (products) of the package delivered to the store, information about the user who purchased the product contained in the package, and information about the vendor of the product. No management is required.

Furthermore, when the management unit 405 recognizes delivery of a product to a store to which the base terminal 400 is assigned, it may set a storage period for the product at the store. As a specific example, the management unit 405 may set a predetermined length of time based on the date and time when the product was delivered to the store as the storage period of the product at the store. In this case, the management unit 405 instructs the notification unit 403 to notify the management server 100 of information regarding the set storage period as at least part of the information regarding the storage status of the product at the store. Instructions regarding notification of information may also be given.
Further, as another example, the management server 100 may set the storage period of the product at the store. In this case, the management unit 405 notifies the management server 100 of information used by the management server 100 to determine the storage period of the product at the store (for example, the date and time when the product was delivered to the store). The notification unit 403 may be instructed to notify the information so that the information is notified.

Next, the functional configuration of the management server 100 will be explained. The management server 100 cooperates with the EC server 200, the delivery management server 300, and the base terminal 400, and manages a series of procedures related to providing the services described with reference to FIG. Specifically, the management server 100 manages the status of a series of procedures from when a product purchased on an EC site is delivered to a specified store until the product is delivered to the user at the store. , performs notification of information to other devices according to the state. In the following explanation, the above-mentioned series of procedures managed by the management server 100 will be described, that is, a product purchased on an EC site is delivered to a specified store, and the product is delivered to the user at the store. For convenience, the series of procedures up to this point is also referred to as the "series of procedures related to product sales and delivery."

Management server 100 includes communication section 101 , reception section 103 , notification section 105 , management section 107 , and storage section 109 .

The communication unit 101 allows each component of the management server 100 to exchange information with external devices (for example, the EC server 200, the delivery management server 300, the base terminal 400, the user terminal 500, etc.) via a predetermined network. This is a configuration for transmitting and receiving data. Note that, similar to the communication unit 201 in the EC server 200, the device for realizing the communication unit 101 may be changed as appropriate depending on the type of network used for transmitting and receiving information and data. Furthermore, hereinafter, when each component of the management server 100 sends and receives information and data to and from other devices, unless otherwise specified, it is assumed that the information and data are sent and received via the communication unit 101. do.

The storage unit 109 is a storage area that stores data and programs for each unit of the management server 100 to execute processing. Further, the storage unit 109 may store information and data generated by each unit of the management server 100.
For example, the storage unit 109 stores various information and data used to manage a series of procedures related to product sales and delivery.

The reception unit 103 accepts at least part of a series of procedures related to product sales and delivery, and receives notifications of information used to manage the series of procedures.
As a specific example, the reception unit 103 may receive a notification of information regarding the delivery schedule of a package (purchased product) from the delivery management server 300.

Further, as another example, the reception unit 103 may receive a notification of information regarding a corresponding store (for example, information related to a service provided at the store) from the base terminal 400. The reception unit 103 also receives information from the base terminal 400 regarding the product delivered to the corresponding store, and the storage status of the product at the store (for example, delivery date, storage period, whether the product has been delivered or not). etc.) may be accepted.

Further, as another example, the reception unit 103 may accept various procedures related to services provided in relation to the product at a store that stores the product from the user terminal 500 of the user who purchased the product. As a specific example, the reception unit 103 may accept a reservation for trying on the product at a store that stores the product from the user terminal 500 of the user who purchased the product.

When receiving the procedure, the reception unit 103 outputs information regarding the procedure to the management unit 107. Further, when receiving a notification of information, the reception unit 103 may transfer the information to the management unit 107.

The notification unit 105 sends various notifications to other devices via the network N1 in response to instructions from the management unit 107.
As a specific example, the notification unit 105 notifies a notification destination (for example, the user terminal 500 of the user who purchased the product) according to the purchase source of the product of information regarding the storage status of the product delivered to the store at the store. You may.

As another example, the notification unit 105 may transmit information regarding services provided regarding the product (for example, trying on the product, reworking the product, etc.) at the store to which the product is delivered, depending on the purchase source of the product. The notification may be sent to the specified notification destination.

In addition, as another example, the notification unit 105 may notify the EC server 200 of information (for example, a list of stores, etc.) regarding stores that are candidate delivery destinations for the product. As a result, the EC server 200 can present to a user purchasing a product a list of store candidates where the product can be delivered, and can receive a designation from the user of the store to be used for delivery of the product. becomes.
In addition, the notification unit 105 sends information regarding the status of the product delivered to the store (for example, whether or not alterations have been requested, whether the delivery has been made to the user, etc.) to the seller of the product. The notification may be sent to the EC server 200.

The management unit 107 manages various information and data in a series of procedures related to product sales and delivery, and controls processing related to at least a part of the series of procedures.
For example, the management unit 107 determines the delivery status of the product (package) ordered by the user via the EC site (for example, specified delivery to the designated store). Furthermore, the management unit 107 determines the storage status of the product at the corresponding store (delivery date, storage period, (e.g., whether the product has been delivered or not). As described above, the management unit 107 manages the status of products purchased by the user via the EC site based on notifications from other devices (for example, the delivery management server 300 and the base terminal 400).

Furthermore, the management unit 107 may perform various types of management regarding services provided at the store in relation to the product, depending on the management result of the status of the product purchased by the user via the EC site.
For example, based on the information about the corresponding store for which the reception unit 103 has received a notification from the base terminal 400, the management unit 107 may determine the services that the store can provide in relation to the product to be delivered by the user at the store. , the date and time when the service can be provided may be recognized. Then, the management unit 107 may manage procedures for the user to use the services that the store can provide, based on the result of the recognition.

As a specific example, the management unit 107 may manage procedures for a user to try on products using a fitting room provided in a store. In this case, for example, the management unit 107 selects a date and time when the product can be tried on, based on the storage period of the product at the corresponding store and the availability of the fitting room at the store during the storage period. may be specified. Furthermore, the management unit 107 may instruct the notification unit 105 to notify the user terminal 500 of the user who ordered the product of information regarding candidate dates and times when the product can be tried on. Then, the management unit 107 may accept, via the reception unit 103, a reservation for trying on the product from the user terminal 500 based on an instruction from the user. Further, at this time, the management unit 107 may instruct the notification unit 105 to notify the base terminal 400 assigned to the corresponding store of information regarding the received reservation.
Similarly, the management unit 107 can modify the delivered product based on the acceptance status of requests related to the modification of the product provided by the store to the user and the storage period of the delivered product at the store. may also manage procedures related to such matters.

Furthermore, the management unit 107 may perform various types of management related to returns of products delivered to stores. Specifically, the management unit 107 may recognize that the product has been returned at the corresponding store based on information notified from the base terminal 400 via the reception unit 103. In this case, the management unit 107 may instruct the notification unit 105 to notify the EC server 200 corresponding to the EC vendor of the returned product with information indicating that the product has been returned. Furthermore, the management unit 107 may instruct the notification unit 105 to notify the delivery management server 300 of a request for delivery of the product so that the returned product is returned to the EC company that sells the product.

An example of the functional configuration of the information processing system 1 according to the present embodiment has been described above with reference to FIG. 4. Note that the example shown in FIG. 4 is just an example, and does not necessarily limit the functional configuration of the information processing system 1 according to this embodiment. As a specific example, the functions of two or more devices among the EC server 200, delivery management server 300, base terminal 400, and management server 100 may be realized by one device.
Further, as another example, a function corresponding to at least one of the EC server 200, delivery management server 300, base terminal 400, and management server 100 is realized by multiple devices working together. Good too. As a specific example, processes corresponding to some of the functions of a certain device may be executed by another device different from the device. Further, as another example, the load related to the execution of processing of at least some of the functions of at least some of the devices may be distributed to a plurality of devices.

<Processing>
An example of the processing of the information processing system 1 according to this embodiment will be described with reference to FIGS. 5 and 6. 5 and 6 are sequence diagrams showing an example of the flow of processing of the information processing system 1 according to the present embodiment. In addition, in FIGS. 5 and 6, in order to make the characteristics of the information processing system 1 more understandable, clothing is assumed to be a product to be sold, and delivery of clothing ordered via an EC site to a user is explained as follows: An example of a process focused on a case where the process is performed at a designated store is shown.

In S101, the management server 100 (notification unit 105) notifies the EC server 200 of information regarding candidate stores that the user can use to receive the product (that is, stores that can deliver the product to the user). do. Thereby, the EC server 200 can present to the user a list of stores that can be used to receive the product, and can accept from the user the designation of the store that can be used to receive the product.

In S103, the EC server 200 (receiving unit 203) receives an order for a product from the user terminal 500 based on the user's designation via the EC site. Also, at this time, the EC server 200 receives, from the user terminal 500, the designation of the store to be used for receiving the ordered product, based on the designation from the user via the EC site. Note that, of the process in S103, the part particularly related to accepting the store designation corresponds to an example of the first reception process.
In S105, the EC server 200 (notification unit 205) notifies the delivery management server 300 of the desired delivery company of a delivery request related to delivery of the ordered product. Also, at this time, the EC server 200 specifies the store specified by the user when accepting the order for the product as the delivery destination for the product.
Further, after completing the procedures related to shipping the product, in S107, the EC server 200 (notification unit 205) notifies the user terminal 500 of the user who is the purchase source of the product regarding the shipping of the product. .

After receiving the delivery request for the product, the delivery management server 300 (notification unit 305) sends information regarding the delivery status of the product to the user terminal 500 of the user who is the purchaser of the product, as shown in the process of S109. Provide notification of information. As a specific example, if the delivery management server 300 receives a request for notification of the delivery status of the product from the user terminal 500 after receiving a delivery request for the product, the delivery management server 300 sends the product to the user terminal 500. Information regarding the delivery status may be notified.
Further, when the delivery management server 300 (notification unit 305) receives a delivery request for a product, as shown in the process of S111, the delivery management server 300 (notification unit 305) informs the management server 100 of the delivery schedule for the product (for example, if the product is delivered to a specified store). The delivery date and time etc.) will be notified.

When a product shipped from an EC business is delivered to a store designated by the user, information regarding the product is acquired by the base terminal 400 assigned to the store. As a specific example, the base terminal 400 may acquire information regarding the product by reading information (for example, a barcode) attached to the product using the reading unit 409 (for example, a barcode reader). After acquiring the information regarding the product, the base terminal 400 (notification unit 403) notifies the management server 100 of the information regarding the storage status of the product at a desired timing.
As a specific example, when the base terminal 400 acquires information regarding a product delivered to a store, it notifies the management server 100 of information indicating that the product is stored at the store, as shown in the process of S113. do. This allows the management server 100 (management unit 107) to manage the storage status of the products at the store. Note that the process in which the management server 100 receives information regarding the storage status of products from the base terminal 400, such as the process in S113, corresponds to an example of the second reception process.

In S115, the management server 100 shares information regarding the storage status of the product with the delivery management server 300 of the delivery company that delivered the product based on the notification regarding the storage status of the product from the base terminal 400. I do. As a specific example, the management server 100 (notification unit 105) may transfer information regarding the storage status of the product obtained from the base terminal 400 to the delivery management server 300. Furthermore, the management server 100 (reception unit 103) may obtain information regarding the delivery status of the product (for example, information indicating that delivery of the product to the store has been completed) from the delivery management server 300. As described above, each of the management server 100 and the delivery management server 300 recognizes the storage status of the product at the store to which the product is delivered.
As a result, the delivery management server 300 (notification unit 305), for example, informs the user terminal 500 of the user who is the purchase source of the product at the store where the product was delivered, as shown in the process of S117. It becomes possible to notify information regarding the storage status of products. Similarly, as shown in the process of S119, the management server 100 (notification unit 105) sends information to the user terminal 500 of the user who is the purchaser of the product to store the product at the store where the product was delivered. It becomes possible to notify information regarding the situation. Note that the processing in S117 and S119 corresponds to an example of a notification process that notifies a notification destination (for example, the user terminal 500 of the user who purchased the product) according to the purchase source of the product of information regarding the storage status of the product in the store. do.

In addition, in S121, the base terminal 400 (notification unit 403) provides, as at least part of the information regarding the corresponding store, information regarding the availability of the fitting room at the store (in other words, information regarding the availability of the fitting room in the store in relation to the product). service information) to the management server.
In S123, the management server 100 (notification unit 105), based on the information regarding the corresponding store acquired from the base terminal 400, sends information to the user terminal 500 of the user who purchases the product from the store where the product is stored. Notify you of fitting room availability.
Further, in S125, the management server 100 (reception unit 103) accepts a reservation for trying on products at the store from the user terminal 500. Further, at this time, the management server 100 (reception unit 103) may accept a reservation regarding rework of the product from the user terminal 500. If such a situation is assumed, in S123, the management server 100 (notification unit 105) may notify the user terminal 500 in advance of information regarding the acceptance status of product alterations at the store. Note that the process in S125 corresponds to an example of the third reception process that accepts procedures related to services provided at the store regarding the product (for example, trying on the product, alteration, etc.) depending on the storage status of the product. .

In addition, as shown in the process of S127, the management server 100 (notification unit 105) also sends information to the EC server 200 of the EC business that is the sales source of the product regarding the status of the product delivered to the store at a desired opportunity. Notify you of information regarding. Based on the information notified from the management server 100 to the EC server 200, the EC business operator can determine whether or not modifications have been requested for the sold product, and whether the product has been delivered to the user. It becomes possible to recognize whether or not it is possible.

Furthermore, when the delivery of the products stored at the store to the user is completed, the base terminal 400 (notification unit 403) assigned to the store sends a message to the management server 100 to the user, as shown in the process of S129. Notify information indicating that the product has been delivered. As a specific example, the base terminal 400 may send the above notification to the management server 100 based on an instruction from a person related to the store (such as a clerk) via an input unit. This allows the management server 100 (management unit 107) to recognize that the user has received the product delivered to the store.
Further, at this time, the base terminal 400 (notification unit 403) may notify the management server 100 of information regarding the user who received the product. This allows the management server 100 (management unit 405) to manage what kind of products are purchased by what kind of users.
Furthermore, the management server 100 (notification unit 105) may notify the EC server 200 of the EC business that is the seller of the product of information indicating that the product has been delivered to the user. In addition, as another example, the management server 100 is not limited to explicitly notifying the EC server 200, but also uses other methods to notify the EC business operator of the status of the product sold by the EC business operator (for example, if the delivery is delayed). information regarding whether or not the event has been carried out) may also be provided. As a specific example, the management server 100 may provide information to an EC business operator by disclosing information regarding the status of products sold by the EC business operator via a predetermined website or the like. Information regarding the status of the product may also be provided.

Next, with reference to FIG. 6, if the product is returned without being received after being delivered to the store (that is, the order for the product is canceled), or if the product has been received, The following describes what happens when at least some of the items are subsequently returned. Note that the processes from S113 to S127 shown in FIG. 6 correspond to the processes with the same reference numerals in FIG. 5, so detailed explanations will be omitted.

When the procedure for returning the product is accepted at the store to which the product was delivered, the base terminal 400 (notification unit 403) assigned to the store sends the product to the management server 100 as shown in the process of S131. Notify us of information indicating that a return has been made. As a specific example, the base terminal 400 may send the above notification to the management server 100 based on an instruction from a person related to the store (such as a clerk) via an input unit. This allows the management server 100 (management unit 107) to recognize that the product delivered at the store has been returned.
Further, at this time, the base terminal 400 (notification unit 403) may notify the management server 100 of information regarding the user who has completed the procedure for returning the product. This allows the management server 100 (management unit 405) to manage which products are returned by which users.

In S133, the management server 100 (notification unit 105) notifies the EC server 200 of the EC business that is the seller of the returned product that the returned product has been returned. This allows the EC business operator to recognize that the sold product has been returned.

Further, in S135, the management server 100 (notification unit 105) notifies the delivery management server 300 of the desired delivery company of a request for collection of the product at the store where the return was made. Upon receiving this notification, the delivery company will collect the returned product from the store and deliver the product to the EC company that sells the product. Note that the process in S135 corresponds to an example of a pickup request sending process in which a request for picking up a product at a store is sent to a predetermined delivery company. Further, the procedure related to the delivery of products between the store and the delivery company is not necessarily limited to the procedure based on the delivery request from the management server 100 to the delivery management server 300 described above. As a specific example, a store may request a delivery company to deliver a product by telephone, email, or the like. Alternatively, as another example, collection may be performed periodically according to a prior agreement between the store and the delivery company.
Further, the delivery management server 300 of the delivery company notifies the management server 100 of information regarding the delivery status of the collected products at a desired opportunity, as shown in the process of S137. This makes it possible for the management server 100 (management unit 107) to recognize the situation regarding the return of the returned product to the EC company that sells the returned product.
Similarly, as shown in the process of S139, the delivery management server 300 of the delivery company sends a message to the EC server 200 of the EC company that is the seller of the collected product at a desired timing to confirm the delivery status of the product. You may notify information regarding. This makes it possible for the EC business operator to recognize the situation regarding the return of the returned product.

An example of the processing of the information processing system 1 according to the present embodiment has been described above with reference to FIGS. 5 and 6.

<Conclusion>
As described above, the information processing system according to an embodiment of the present disclosure includes a first reception means, a second reception means, a notification means, and a third reception means. The first receiving means receives the designation of a store for receiving the ordered product via the network. The second receiving means receives a notification regarding the storage of the product at the store, depending on the delivery status of the product to the store. Based on the notification, the notification means notifies information regarding the storage status of the product at the store to a notification destination corresponding to the purchase source of the product. The third reception means accepts procedures related to services provided at the store regarding the product, depending on the storage status.

With the above-described configuration, the information processing system according to the present embodiment can take advantage of the advantages associated with the application of electronic commerce (for example, improved convenience in viewing and ordering products), and also provide users with information about the products. It becomes possible to provide services related to this in a more suitable manner. In addition, the management server 100 can manage a series of procedures from when a product purchased via an EC site is delivered to a specified store to when the product is received at the store. Become. This makes it possible for the management server 100 to link product information in each procedure, such as product sales, product delivery, and product storage, so that through a series of these procedures, the product information can be linked. It also becomes possible to manage based on common identification information.

In the above description, in order to make the characteristics of the information processing system according to the present embodiment easier to understand, it is assumed that the products are clothing, shoes, etc., and the services provided to users in the store are trying on and altering the products. An example of this has been explained. On the other hand, the above does not necessarily limit the application of the information processing system according to this embodiment. In other words, if it is possible to provide the user with a service related to the product when the user receives the product ordered via an EC site etc. at a desired store, it is possible to provide the user with a service related to the product. The type of service provided is not particularly limited. Furthermore, it goes without saying that the type of service provided at the store may be changed as appropriate depending on the type of target product.

1 Information processing system 100 Management server 103 Reception unit 105 Notification unit 107 Management unit 200 EC server 300 Delivery management server 400 Base terminal 403 Notification unit 405 Management unit 409 Reading unit 500 User terminal

Claims (5)

a first reception means for accepting the designation of a store for receiving products ordered via the network;
a second receiving means for receiving a notification regarding storage of the product at the store, which is transmitted from a terminal device assigned to the store when delivery of the product to the store is recognized by the terminal device;
Notifying means for notifying information regarding the storage status of the product at the store based on the notification to a notification destination corresponding to the purchase source of the product;
a third reception means for accepting procedures related to services provided at the store regarding the product according to the storage status;
Equipped with
In response to the notification regarding the storage of said goods, the storage period of said goods is determined;
The information regarding the storage status includes information regarding the storage period,
The second reception means receives information regarding the store,
The third reception means recognizes the date and time when the store can provide the service based on the information regarding the store, and the third reception means recognizes the date and time when the store can provide the service based on the storage period and the date and time when the store can provide the service. identify candidates for dates and times when the service can be used at the store, and based on the identification results of the candidates, accept reservations for the use of the service at the store;
Information processing system. The said product is clothing;
The service related to the product is trying on the clothing,
The information regarding the store includes information regarding the availability of fitting rooms at the store;
The third reception means identifies candidates for dates and times when the clothing can be tried on at the store according to the storage period and the availability of fitting rooms at the store, and determines the candidate date and time when the clothing can be tried on at the store, and based on the identification results of the candidates. Based on this, accepting reservations for trying on the clothing at the store;
The information processing system according to claim 1. 3. The information processing system according to claim 2, further comprising a collection request transmitting means for transmitting a collection request for the product to a predetermined delivery company to a predetermined delivery company depending on the storage status of the product at the store. An information processing method executed by an information processing system, the method comprising:
a first reception step for accepting the designation of a store for receiving the product ordered via the network;
a second reception step of receiving a notification regarding storage of the product at the store, which is transmitted from the terminal device when delivery of the product to the store is recognized by a terminal device assigned to the store;
a notification step of notifying information regarding the storage status of the product at the store based on the notification to a notification destination corresponding to the purchase source of the product;
a third reception step for accepting procedures related to services provided at the store regarding the product according to the storage status;
including;
In response to the notification regarding the storage of said goods, the storage period of said goods is determined;
The information regarding the storage status includes information regarding the storage period,
The second reception step receives information regarding the store;
The third reception step recognizes the date and time when the store can provide the service based on the information about the store, and based on the storage period and the date and time when the store can provide the service. identify candidates for dates and times when the service can be used at the store, and based on the identification results of the candidates, accept reservations for the use of the service at the store;
Information processing method. A terminal device associated with a store that is a candidate for delivery of the product,
an acquisition step of acquiring information regarding the product delivered to the store;
a first notification step of notifying a server regarding storage of the product based on the read information regarding the product ;
a second notification step of notifying the server of information related to a service provided at the store regarding the product according to the storage status of the product;
A program that executes
a storage period for the product is determined in response to a notification regarding storage of the product;
The information related to the service includes information regarding the store,
The date and time when the store can provide the service is recognized based on information about the store, and the server recognizes the date and time when the store can provide the service, and the server recognizes the date and time when the store can provide the service. Candidates for dates and times when the service can be used are identified, and based on the identification results of the candidates, reservations for the use of the service at the store are accepted.
program.