JP7419589B1 - Service provision equipment, service provision method, and program - Google Patents

Abstract

The present invention provides a service providing device, a service providing method, and a program that can improve the convenience of coupons issued to users by member stores of electronic commerce services. [Solution] When a terminal device of a user of an electronic payment service notifies that the user follows a particular member store among the member stores of the electronic payment service, the user follows the particular member store. and a coupon management unit that manages coupons issued by the member store, and the coupon management unit manages the following of the specific member store by the user. and registering an automatic acquisition setting for causing the user to automatically acquire a coupon to be issued by the specific member store in the future. [Selection diagram] Figure 4

Description

The present invention relates to a service providing device, a service providing method, and a program.

BACKGROUND ART Conventionally, in the field of electronic commerce, a system automatically distributes a list of coupons for target stores based on a user's purchase history, etc. (see, for example, Patent Document 1).

Patent No. 7145822

However, in the conventional technology, a user cannot use a desired coupon unless he or she performs the act of "obtaining" a coupon listed in the coupon list, which may result in poor usability.

The present invention has been made in consideration of such circumstances, and provides a service providing device, a service providing method, and a service providing device that can improve the convenience of coupons issued to users by member stores of e-commerce services. One of the purposes is to provide programs and programs.

One aspect of the present invention provides that when a user of an electronic payment service is notified from a terminal device of the user that the user follows a specific member store among the member stores of the electronic payment service, the user selects the particular member store. a follow management unit that manages coupons issued by the member store as a follow target of the user; and a coupon management unit that manages coupons issued by the member store. This service providing device registers automatic acquisition settings for causing the user to automatically acquire a coupon to be issued by the specific member store in the future in accordance with the follow-up.

According to one aspect of the present invention, it is possible to provide a service providing device, a service providing method, and a program that can improve the convenience of coupons issued to users by member stores of electronic commerce services.

1 is a diagram illustrating an example of a configuration for realizing an electronic payment service. FIG. 1 is a sequence diagram (Part 1) illustrating the general flow of electronic payment. FIG. 2 is a sequence diagram (Part 2) illustrating the general flow of electronic payment. FIG. 1 is a configuration diagram of a payment server 100 according to a first embodiment. 3 is a diagram showing an example of the contents of user information 172. FIG. It is a figure which shows an example of the screen which accepts operation to follow a member store. It is a diagram showing an example of the contents of member store/store information 176. It is a figure showing an example of the contents of coupon management information 178. 3 is a sequence chart illustrating an example of the flow of processing executed by the user terminal device 10 and the payment server 100 regarding a follow operation of a member store. It is a sequence chart showing an example of the flow of processing executed by the second store terminal device 70 and the payment server 100 when an operator of a member store issues a new coupon. FIG. 2 is a diagram schematically showing a situation in which a newly issued coupon is automatically given to a user who has registered automatic acquisition settings in advance.

DESCRIPTION OF THE PREFERRED EMBODIMENTS Embodiments of a service providing device, a service providing method, and a program according to the present invention will be described below with reference to the drawings. The application program and the payment server work together to provide electronic payment services. In the following description, the application program will be referred to as a payment application. An electronic payment service is a service that supports payments for purchases of products and services at stores. A store is, for example, a physical store (actual store) that exists in real space, but may also include a virtual store for electronic commerce. Virtual stores may include those provided by entities different from the operator of the electronic payment service. In this case, when paying for shopping at the virtual store, the screen is controlled to transition to an interface screen of the electronic payment service. In an electronic payment service, a store is treated as belonging to a member store (brand), for example, and processing such as payment when a purchase is made at a store is mainly performed between a user and the member store. Alternatively, processing such as payment may be performed between the user and the store.

[Electronic payment service]
FIG. 1 is a diagram illustrating an example of a configuration for realizing an electronic payment service. The electronic payment service is realized mainly by the payment server 100. The payment server 100 communicates with each of the one or more user terminal devices 10, the one or more first store terminal devices 50, and the one or more second store terminal devices 70, for example, via the network NW. The network NW includes, for example, the Internet, a LAN (Local Area Network), a wireless base station, a provider device, and the like.

The user terminal device 10 is, for example, a portable terminal device such as a smartphone or a tablet terminal. The user terminal device 10 is a computer device having at least an optical reading function, a communication function, a display function, an input reception function, and a program execution function. In the following description, the configurations for realizing these functions are respectively referred to as a camera, a communication device, a touch panel, a CPU (Central Processing Unit), and the like. In the user terminal device 10, the payment application 20 is executed by a processor such as a CPU, so that the payment application 20 operates in cooperation with the payment server 100 to provide electronic payment services to the user. The payment application 20 is installed on the user terminal device 10 from an application store, for example, and controls a camera, a communication device, a touch panel, and the like.

The first store terminal device 50 is installed in a store, for example. The first store terminal device 50 is a computer device having at least a product price acquisition function, an optical reading function, a program execution function, and a communication function. The first store terminal device 50 includes a so-called POS (Point of Sale) device, and the POS device may realize a product price acquisition function and an optical reading function. The store code image 60 is placed in a store, and a code image such as a QR code (registered trademark) is printed on a paper or plastic medium. Note that the store code image 60 may be displayed on a display (or a display of a terminal device such as a smartphone) placed in the store.

The second store terminal device 70 is used by an operator of a member store. The second store terminal device 70 is a smartphone, a tablet terminal, a personal computer, or the like. In the second store terminal device 70, an interface 72 for member stores operates. The member store interface 72 may be an application for member stores or may be a browser. The member store interface 72 receives coupon settings and the like from the member store operator and transmits them to the payment server 100. The second store terminal device 70, which is a smartphone, has the function of displaying a code image corresponding to the store code image and reading the code image displayed by the user terminal device 10 by executing an application for member stores. have

The payment server 100 realizes electronic payment based on payment information received from the user terminal device 10 or the first store terminal device 50. The first store terminal device 50 may include a POS device and a member store server, in which case payment information is transmitted from the POS device to the payment server 100 via the member store server. In the following description, it is assumed that payment information is transmitted from the first store terminal device 50 without making any particular distinction.

2 and 3 are sequence diagrams illustrating the general flow of electronic payment. There may be two patterns, pattern 1 and pattern 2, in electronic payment.

In the case of pattern 1 (hereinafter referred to as user scan) shown in FIG. 2, the user terminal device 10 with the payment application 20 activated decodes the store code image 60 using an optical reading function (S1). The store code image 60 includes information on a store URL (Uniform Resource Locator). This store URL is the domain of the electronic payment service added with information that can identify the store, and is associated with member store IDs, store IDs, etc. in the payment server 100 (described later). The payment application 20 transmits first payment information including the store URL and account ID to the payment server 100 (S2). The payment server 100 searches for store information (described later) from the member store ID and store ID corresponding to the store URL, obtains the member store name and store name information (S3), and sends the information to the payment application 20 (S4). . The user inputs the payment amount into the user terminal device 10 on the screen on which the member store name and store name are displayed (S5). Then, the user terminal device 10 generates second payment information including at least the payment amount and transmits it to the payment server 100 (S6). The payment server 100 performs electronic payment based on the received second payment information (S7). Then, the payment server 100 transmits a payment completion notification (information for displaying the payment completion screen) to the payment application 20 (S8), and the payment application 20 displays the payment completion screen (S9). Note that when the store code image 60 is displayed on a display placed in a store, the store code image 60 may include not only the store URL but also information on the payment amount. In this case, the step for the user to input the payment amount is omitted, and the first payment information includes information on the payment amount and is sent to the payment server 100. Information on the member store name and store name may be included and displayed on the payment completion screen.

In the case of pattern 2 (hereinafter referred to as store scan) shown in FIG. 3, when the payment application 20 is started, when a payment operation is performed on the payment application 20, and when the automatic update timing (for example, every minute) is reached. , and at other timings, the payment application 20 transmits a one-time code issuance request to the payment server 100 (S11). The payment server 100 generates a one-time code (S12) and sends it to the payment application 20 (S13). The payment application 20 displays a code image, such as a QR code or barcode, generated based on the one-time code (S14). The user holds up (presents) the display surface of the user terminal device 10 to the first store terminal device 50, and the first store terminal device 50 decodes the code image using an optical reading function and obtains a one-time code, etc. (S15). Then, the first store terminal device 50 generates payment information including a one-time code, payment amount, member store ID, store ID, etc., and transmits it to the payment server 100 (S16). Information on the payment amount is obtained in advance by barcode reading, manual input, etc. The payment server 100 identifies the user corresponding to the one-time code based on the received information and performs electronic payment (S17). Then, the payment server 100 transmits a payment completion notification to the payment application 20 (S18), and the payment application 20 displays a payment completion screen (S19).

Note that electronic payment may be performed using only one of the above patterns. Moreover, the "account ID" explained in FIG. 2 may be other information (for example, a telephone number) that can be used as user identification information. Furthermore, the issuance of a one-time code may be omitted in the store scan, and the payment application 20 may display a code image generated based on the user's account ID. In that case, the payment server 100 identifies the user corresponding to the account ID instead of identifying the user corresponding to the one-time code.

[Payment server]
FIG. 4 is a configuration diagram of the payment server 100 according to the first embodiment. The payment server 100 includes, for example, a communication section 110, a payment content providing section 120, a payment processing section 130, an information management section 140, and a storage section 170. Components other than the communication unit 110 and the storage unit 170 are realized by, for example, a hardware processor such as a CPU executing a program (software). Some or all of these components are hardware (circuit parts) such as LSI (Large Scale Integration), ASIC (Application Specific Integrated Circuit), FPGA (Field-Programmable Gate Array), and GPU (Graphics Processing Unit). (including circuitry), or may be realized by collaboration between software and hardware. The program may be stored in advance in a storage device (a storage device with a non-transitory storage medium) such as an HDD (Hard Disk Drive) or flash memory, or may be stored in a removable storage device such as a DVD or CD-ROM. It may be stored in a medium (non-transitory storage medium), and installed in the storage device by loading the storage medium into a drive device.

The storage unit 170 is an HDD, flash memory, RAM (Random Access Memory), or the like. The storage unit 170 may be a NAS (Network Attached Storage) device that can be accessed by the payment server 100 via a network. The storage unit 170 stores information such as user information 172, payment content information 174, member store/store information 176, and coupon management information 178.

The communication unit 110 is a communication interface for connecting to the network NW. Communication unit 110 is, for example, a network interface card.

The payment content providing unit 120 has, for example, the function of a web server, and provides the user terminal device 10 with information (content) for displaying various screens of the electronic payment service. The payment content providing unit 120 reads necessary content from the payment content information 174 as appropriate and provides it to the user terminal device 10. The user terminal device 10 receives various inputs from the user while the content is being played by the payment application 20, and transmits the above-mentioned payment information and the like to the payment server 100.

The payment processing unit 130 performs payment processing based on the payment information transmitted by the user terminal device 10 or the first store terminal device 50. The payment processing unit 130 performs payment processing while referring to the user information 172.

FIG. 5 is a diagram showing an example of the contents of the user information 172. User information 172 is an example of user registration information. User information 172 includes, for example, user URL, account ID, phone number, password, email address, user ID, name/address/date of birth, registration date, charge balance, deferred payment setting, deferred payment limit, deferred payment. Information such as usage amount, available amount for deferred payment, payment method settings, bank account, credit card number, charging history information, payment history information, member store follow-up information, automatic coupon acquisition settings, and already acquired coupon information are associated. It is something. The user URL is used for remittance processing between users. When registering for a new electronic payment service, it is mandatory to register a phone number and password. The account ID is issued to the user by the payment server 100, and the user ID is an ID that can be arbitrarily set (or does not need to be set) by the user. Similarly, e-mail address, name, address, and date of birth are information that can (or does not need to be) set arbitrarily by the user. The registration date is the date the user registered with the electronic payment service (the date the account was created). Hereinafter, the user instance (electronic payment account) to which this information is associated will be referred to as an account.

The charge balance is information indicating the balance of electronic money set by the user transferring money to the account in advance. Methods of remittance include remittance from an ATM (Automatic Teller Machine) of a designated business (bank), remittance from a registered bank account, etc. The deferred payment setting is information indicating whether the settings for enabling electronic payment by deferred payment have been completed, and is set to either "completed" or "not yet". The deferred payment allowance is the maximum amount of deferred payment that can be used each month, the deferred payment usage amount is the amount of deferred payment that has already been used in the current month, and the available deferred payment amount is calculated by subtracting the deferred payment usage amount from the deferred payment allowance. , is the amount of deferred payment available for the current month. In the figure, only one deferred payment limit is shown, but in reality, there are additional daily upper limit amounts, and the lower of these may be set as the deferred payment limit. Further details of deferred payment will be discussed later. The payment method setting is setting information that indicates whether the user will perform electronic payment using the charge balance or payment by deferred payment at that time. The bank account and credit card number are each information about a bank account or credit card number (account number, card number) that can be used to deposit money into the electronic payment service. The charging history information is a history of the user increasing the charging balance by remitting money to the electronic payment service in advance. The payment history information is information that shows the details of the payments made by the user (date and time, store ID of the store where the purchase was made, payment amount, payment method, etc.) for each payment.

The affiliated store follow information is information about affiliated stores that are followed by the user. "Following" refers to making it easier to obtain information about a specific target by registering the specific target in an information service such as an SNS (Social Network Service). Users may follow one member store or multiple member stores. The affiliated store follow information is represented by, for example, identification information (for example, affiliated store ID described below) of the affiliated store followed by the user. The affiliated store follow information is updated in response to an operation to follow a specific affiliated store or an operation to unfollow a affiliated store that is being followed.

FIG. 6 is a diagram showing an example of a screen that accepts an operation to follow a member store. The example in FIG. 6 shows a case where a follow operation for a member store is accepted on the store introduction screen G10 that introduces the store of the member store. The store introduction screen G10 displays an image of the store IM11, various basic information INF12 such as the store name and evaluation score, detailed information INF13 such as photos and reviews, as information for introducing the store of the target member store. A button BT14 is displayed as a UI (User Interface) for accepting follow operations. For example, the store introduction screen G10 is displayed on the user terminal device 10 by the payment application 20 in cooperation with the payment server 100. FIG. 6 is a display example when the target member store is not followed. In this example, when the button BT14 is operated, the target affiliated store is registered in the affiliated store follow information of the target user. Further, the button BT14 may be configured to accept an operation to unfollow the target member store after the target member store is followed. The display mode of the button BT14 may be changed in response to a follow operation or a follow-unfollow operation. The store introduction screen G10 is an example of a user interface that accepts follow operations for member stores, but is not limited thereto. The affiliated store follow operation may be performed using a user interface other than the store introduction screen G10. For example, the affiliate store follow operation may be accepted from various screens displayed on the payment application 20 or the user terminal device 10, such as the payment completion screen described above or the automatic acquisition notification described below.

Return to FIG. 5. The automatic coupon acquisition setting is a setting for allowing the user to automatically acquire coupons issued by member stores. The automatic coupon acquisition settings may be registered as a common setting for all member stores, or may be registered as a setting for each member store, or may be registered as a setting for each member store. etc.) may be registered as a setting for each. In the automatic coupon acquisition setting, when the user performs a follow operation for a member store on the payment application 20, it is determined whether the registration is necessary (details will be described later).

The acquired coupon information is information about coupons that are managed as acquired for the target user (hereinafter referred to as "acquired coupons"). Coupons may be acquired when the user performs an operation to acquire a coupon (hereinafter referred to as "coupon acquisition operation"), or when the conditions for automatic coupon acquisition are met regardless of the coupon acquisition operation. In some cases, it may be automatically acquired. For example, a condition for automatically acquiring a coupon is that the target user follows the member store that issues the coupon. The acquired coupon information is represented by, for example, identification information (for example, a coupon ID described below) of the acquired coupon. The number of acquired coupons may be one or multiple.

FIG. 7 is a diagram showing an example of the contents of the affiliated store/store information 176. The affiliated store/store information 176 includes, for example, a first table 176A in which affiliated store IDs and store IDs are associated with store URLs, affiliated store names, sales proceeds (described above), and coupons for affiliated store IDs. The table includes a second table 176B in which automatic coupon settings (described later) and automatic coupon acquisition conditions (described later) are associated with each other, and a third table 176C in which store IDs are associated with store IDs. In addition to this information, the member store/store information 176 may include information such as the member store or store category, store location, payment pattern, and the like.

FIG. 8 is a diagram showing an example of the contents of the coupon management information 178. The coupon management information 178 is managed, for example, as a table in which the issuing member store ID, store ID, validity period, point award rate, detailed information, and usage limit are associated with the coupon ID, which is the coupon identification information. Ru. The store ID represents a store where the target coupon can be used. The validity period is the period during which the target coupon can be used. The point award rate is the point award rate applied when using the target coupon. Points are monetary incentives given (cashback) to users according to the payment amount. Points can be used as part of the price paid by the user through electronic payment. Although omitted in FIG. 5, points are managed for each user in the user information 172, for example.

Return to Figure 4. The information management unit 140 manages user information 172, member store/store information 176, and coupon management information 178 based on information acquired from the user terminal device 10 and the second store terminal device 70. The information management unit 140 adds, edits, and deletes new records for user information 172, member store/store information 176, and coupon management information 178.

[Coupon management]
(1) Coupon Registration The information management unit 140 manages coupons that can be used in electronic payment services. A coupon that can be used in an electronic payment service is a special ticket that can be used when a user makes a payment using the payment application 20, and can be used after being given to the user in advance. It is something. For example, benefits provided by coupons include discounts on payment fees, preferential points award rates, and the like. For example, the operator of the affiliated store can register a coupon for providing a desired benefit to the user in the payment server 100 by operating the affiliated store interface 72 of the second store terminal device 70. For example, the affiliated store interface 72 in this case may be a screen interface (hereinafter referred to as a "coupon registration screen") that accepts input of coupon settings. In this case, the information management unit 140 acquires the coupon setting information input on the coupon registration screen from the second store terminal device 70 and registers it in the coupon management information 178.

(2) Granting Coupons The information management unit 140 grants coupons to users based on coupon acquisition operations by the users or automatic coupon acquisition conditions. For example, the user can obtain a list of obtainable coupons from the payment server 100 and display it on the payment application 20. The user can acquire the desired coupon by selecting the desired coupon from the displayed coupon list. In this case, the information management unit 140 acquires coupon selection information from the user terminal device 10, recognizes the coupon to be acquired, and registers the recognized coupon to be acquired in the acquired coupon information of the user information 172. .

On the other hand, if the user satisfies the conditions for automatically acquiring coupons, the information management unit 140 automatically grants the coupons to be automatically acquired to the user without any operation by the user. . A condition for automatically acquiring coupons is that the user follows a member store, and coupons issued in the future by the followed member store are eligible for automatic acquisition. More specifically, when the information management unit 140 detects that the user performs an operation to follow a specific member store on the payment application 20, the information management unit 140 stores the member store followed by the operation in the user information. Register for 172 member store follow information. In addition, when the information management unit 140 detects that a new coupon has been registered by the operator of a member store, the information management unit 140 sends the newly registered coupon to the users who are following the member store at that time. will be granted automatically.

(3) Application of Coupon The information management unit 140 manages whether or not a coupon is applied based on the coupon application operation by the user or the coupon automatic application conditions at the time of payment using electronic payment by an electronic payment service. For example, the user can obtain a list of available coupons from the payment server 100 and display it on the payment application 20. When a user makes a payment using the payment application 20, by selecting a desired coupon from a list of available coupons, the user can make the payment with the benefits of the desired coupon applied. In this case, the information management unit 140 refers to the user information 172 and transmits the acquired coupon information of the user to the user terminal device 10, and the user terminal device 10 receives the received coupon information from the payment application 20. Generate and display a list of coupons that can be used at target member stores based on acquired coupon information. The information management unit 140 notifies the payment processing unit 130 of the content of the benefit based on the coupon selected from the coupon list, and the payment processing unit 130 executes the payment process by applying the coupon.

On the other hand, if the user satisfies the conditions for automatic coupon application, the information management unit 140 automatically applies the coupon that is eligible for automatic application to the payment process of the user without any operation by the user. Apply. A condition for the automatic application of the coupon is that the user follows the member store to which the user pays by electronic payment using an electronic payment service. When making a payment to a member store that the user is following, the information management unit 140 applies the coupons issued by the member store that the user has acquired automatically or manually to the payment processing unit 130. Notify. The information management section 140 is an example of a "coupon management section" and a "follow-up management section."

[Electronic payment]
When payment information is acquired from the user terminal device 10 or the first store terminal device 50, the payment processing unit 130 refers to the user information 172 and acquires the "payment method setting" of the user. The payment processing unit 130 performs electronic payment as follows for a user whose "payment method setting" is set to "charge balance". The payment processing unit 130 performs electronic payment by, for example, decreasing the charge balance managed in association with the user ID and increasing the item value of the member store's sales proceeds. For example, the item value of the sales proceeds of a member store is not used as electronic money itself, but the amount corresponding to the item value of the sales proceeds is determined in a cycle according to the agreement between the member store and the electronic payment service. Money will be transferred to your bank account.

The payment processing unit 130 performs electronic payment in the following manner for users whose "setting information" is set to "deferred payment." Deferred payment is set up separately from "credit payment" in collaboration with a credit card company, which is a separate entity from the operator of the electronic payment service, and the operator of the electronic payment service is the creditor. , which allows electronic payments that do not depend on the charge balance within the deferred payment limit. Note that in order to receive the deferred payment service, the user may be required to obtain a credit card provided by the operator of the electronic payment service. The amount used for deferred payment is paid in one month's worth on the next month's payment date, for example, by debiting from a bank account. In this case, the payment processing unit 130 performs provisional payment by adding the payment amount to the deferred payment usage amount and subtracting the same amount from the available deferred payment amount, and on the closing date, the payment for the current month is transferred to the next month's payment date as described above. or request the operator of the credit card company to perform the processing. Note that if the payment amount exceeds the available deferred payment amount at the time of provisional payment, an error notification is sent back to the payment application 20.

Further, when executing the payment process, if the information management unit 140 notifies the payment processing unit 130 of a coupon that is subject to automatic application, the payment processing unit 130 executes the payment process after reflecting the content of the benefits provided by the notified coupon. . For example, examples of coupons include coupons that provide benefits such as a discount on the payment amount, an increase in the point award rate, an increase in the amount of points awarded, and discounts on fees related to various payment methods. In addition to these, the coupon may be applied automatically or manually during payment processing, and may provide any benefit as long as it benefits the user.

FIG. 9 is a sequence chart illustrating an example of the flow of processing executed by the user terminal device 10 and the payment server 100 regarding the affiliate store follow operation. First, in the user terminal device 10, the payment application 20 displays a screen (hereinafter referred to as "follow screen") that accepts a follow operation for a specific member store by a user's predetermined operation (S201). For example, the store introduction screen described in FIG. 6 is an example of a follow screen. Subsequently, the payment application 20 determines whether a follow operation of the affiliated store has been performed on the follow screen (S202). If it is determined here that a follow operation of the affiliated store has been performed on the follow screen, the payment application 20 notifies the payment server 100 to that effect (S203: follow notification).

Next, in response to receiving the follow notification from the payment application 20, the payment server 100 determines whether automatic coupon provision settings are registered for the member store followed by the follow operation (S204). ). Here, the automatic coupon granting setting is a setting for automatically granting coupons issued by a member store to users who follow the member store (hereinafter also referred to as "followers"). be. The automatic coupon provision setting is a setting for each member store, and is registered in advance in the payment server 100. For example, the operator of a member store registers automatic coupon provision settings in the payment server 100 using the second store terminal device 70 of the member store. For example, a function for registering automatic coupon provision settings is provided by the member store interface 72. With automatic coupon granting settings, member stores can automatically give coupons for their own member store to users who follow them, or automatically give coupons to users regardless of whether or not they follow the member store. You can also choose not to give it. The automatic coupon provision setting may be managed, for example, in the member store/store information 176 in association with the member store ID.

In S204, if it is determined that the automatic coupon granting setting is registered for the member store followed by the user, the payment server 100 then sets the automatic coupon acquisition conditions for the user who performed the following operation. It is determined whether the conditions are satisfied (S205). Here, the automatic coupon acquisition conditions are conditions that must be met in order to use the automatic coupon acquisition function for member stores that the user is following. For example, an operator of a member store registers automatic coupon acquisition conditions in the payment server 100 using the second store terminal device 70 of the member store. For example, the automatic acquisition condition registration function is provided by the member store interface 72. For example, the automatic coupon acquisition condition may be a condition regarding the amount paid by the user via electronic payment during a predetermined period in the past (for example, the total amount is greater than or equal to a predetermined amount), It may be a condition regarding the number of times a user has made electronic payments (for example, the number of payments must be a predetermined number or more), or it may be a condition regarding the total amount of payments made by a predetermined payment method or the number of payments. Good too.

In addition to these, automatic coupon acquisition conditions may be set for any matters that can be determined based on user attributes, various historical information, and the like. By setting automatic coupon acquisition conditions, an operator of a member store can allow intended users to automatically obtain coupons for his or her own member store. The automatic coupon acquisition conditions may be managed, for example, in the member store/store information 176 in association with the member store ID. In addition, the automatic coupon acquisition conditions may be set to be common to all users, or may include user attributes (age, gender, area of residence, occupation, etc.) and history information (charging history, payment history, etc.) Different conditions may be set for each group (hereinafter referred to as "segment") that can be classified based on, etc.

Further, for example, the automatic coupon acquisition condition may be that the user's usage area is close to the address information of the affiliated store. In other words, this condition can be said to mean that the user's usage area is included in a predetermined area set by the affiliated store (based on address information). Here, the user's usage area may be an area based on the user's registered address, or may be a living area estimated from the user's payment history. Affiliated stores may set areas based on arbitrary address information. For example, the address information may indicate the address of the member store's store.

In S205, if it is determined that the user who performed the follow operation satisfies the automatic coupon acquisition conditions, the payment server 100 registers the automatic acquisition settings for coupons issued by the member store for the user (S206 ). The automatic coupon acquisition settings may be managed, for example, in the user information 172, by associating the automatic acquisition settings for each member store ID with the account ID.

In addition, if it is determined in S202 that the follow operation has not been performed, if it is determined in S204 that the automatic coupon provision setting is not registered for the target member store, and in S205, the following operation is determined for the target user. In any of the cases where it is determined that the automatic coupon acquisition conditions are not met, the payment server 100 ends the series of processing without registering the automatic coupon acquisition settings for the target user.

FIG. 10 is a sequence chart showing an example of the flow of processing executed by the second store terminal device 70 and the payment server 100 when the operator of a member store issues a new coupon. First, in the second store terminal device 70, the member store interface 72 displays a screen (hereinafter referred to as the "coupon registration screen") that accepts a new coupon issuing operation operated by the member store operator (S301). . The operator of the member store enters the contents of the coupon to be registered (store ID, validity period, point award rate, detailed information, terms of use, etc., see Figure 8) on the coupon registration screen, and then sends the coupon to the payment server. 100 to issue (register) a new coupon (S302: Coupon issue request).

Subsequently, in response to receiving the coupon issuance request from the member store interface 72, the payment server 100 registers a new coupon in the coupon management information 178 with the contents input on the coupon registration screen (S303). Next, the payment server 100 refers to the automatic coupon acquisition setting in the user information 172 and identifies the user for whom the automatic coupon acquisition setting is registered for the member store that issued the new coupon (S304). Subsequently, the payment server 100 registers the newly issued coupon by the member store in the acquired coupon information of the user information 172 for each user identified in S304 (S305). Subsequently, the payment server 100 transmits a notification that the coupon has been automatically acquired (automatic acquisition notification) to the user terminal device 10 of the user who has automatically acquired the coupon (S306).

Through the above processing, the payment server 100 automatically sends the newly issued coupon to the user who has registered the automatic coupon acquisition setting in advance and the member store related to the coupon. can be acquired.

FIG. 11 is a diagram schematically showing a situation in which a newly issued coupon is automatically given to a user who has registered automatic acquisition settings in advance. In this example, first, user U performs an operation to follow member store A on payment application 20 (S41). FIG. 11 shows an example in which the coupon screen G20 that displays the contents of coupons already issued by member store A has an input interface for follow operations (here, button BT21). In this case, the user U notifies the payment server 100 that he or she will follow the affiliated store A by operating the button BT21 (follow notification). At this time, the payment server 100 checks the automatic coupon granting settings and automatic acquisition conditions for user U and member store A, and then registers the automatic acquisition settings for member store A's coupons for user U ( S42).

Thereafter, operator K of member store A registers a new coupon with payment server 100 in order to issue a new coupon (S43). FIG. 11 is an example where three coupons C1 to C3 with different validity periods are newly registered as new coupons.

In this case, the payment server 100 receives the coupon issuance request for the new coupons C1 to C3, registers those coupons (S44), and refers to the user information 172 to automatically obtain coupons for member store A. Users whose settings have been registered are extracted, and coupons C1 to C3 are automatically given to those users (S45). Since user U is included in the users extracted here, coupons C1 to C3 are automatically given to user U as well. Then, the payment server 100 notifies the users extracted in S44 (including user U) that the coupons C1 to C3 have been automatically acquired (S46). As a result, an automatic coupon acquisition notification screen G30 as illustrated in FIG. 11 is displayed on the user terminal device 10 of the user U. For example, the automatic acquisition notification screen G30 has a details button BT31, and by operating the button BT31, the user U can confirm detailed information on the newly acquired coupons C1 to C3. Further, for example, the payment server 100 may recognize that the automatic acquisition notification has been opened by operating the details button BT31.

In addition, the payment server 100 recognizes that the automatic acquisition notification has been opened (changes it to a read state) in response to the above-described operation on the automatic acquisition notification, and also allows the user to confirm the automatically acquired coupon. The automatic acquisition notification may be configured to be changed to a read state in response to the operation. For example, if the user uses the payment application 20 to display a list of acquired coupons and performs an operation to check the details of unopened coupons among automatically acquired coupons, the payment server 100 uses the payment application 20 In addition, the automatic acquisition notification of the coupon may be changed to a read state.

According to the embodiment described above, it is possible to improve the convenience of coupons issued to users by member stores of electronic commerce services.

<Modified example>
In addition to the above-mentioned functions, the information management unit 140 may have a function of managing the opening status (unread or read) of the automatic acquisition notification in cooperation with the payment application 20. By having such a function, the information management unit 140 can recognize whether a user's behavior (for example, visiting a store or making a payment) is based on an automatically acquired coupon. Further, in this case, the information management unit 140 may be configured to total and output the number of unread automatic acquisition notifications for a group of users who automatically acquired the same coupon. For example, the information management unit 140 may display the aggregated information on a display device, or may transmit the aggregated information to another device. For example, when aggregated information is transmitted to the second store terminal device 70, the member store interface 72 may be provided with a display function for aggregated information. By providing such aggregated information, the operator of the affiliated store can analyze the effectiveness of coupons targeted for automatic acquisition.

Further, when the information management unit 140 has a function of managing the opening status of the automatic acquisition notification, the automatic acquisition conditions for the coupon may include conditions based on the opening status of the automatic acquisition notification. According to such automatic acquisition conditions, the operator of a member store, for example, considers users who have a high opening rate of automatic acquisition notifications as users who often visit the store due to coupons, and provides discounts to such users. You can set automatic acquisition conditions that allow you to acquire more coupons. Additionally, for example, a member store operator may consider users with a low open rate of automatic acquisition notifications to be users who do not use coupons very often, and fewer coupons will be automatically acquired for such users. You can set automatic acquisition conditions such as: In this case, since the frequency of automatic acquisition notifications being sent to users who do not use coupons very often is reduced, it is possible to reduce the annoyance caused by the large number of notifications.

Further, the information management unit 140 may be configured to apply an acquisition method (automatic acquisition or manual acquisition) set by the user to coupons of member stores followed by the user. In this case, the payment application 20 may provide a user interface that allows the user to set a coupon acquisition method for each member store. For example, a user interface such as check boxes and radio buttons for allowing the user to select a coupon acquisition method may be arranged on the store introduction screen illustrated in FIG. 6 . For example, the information management unit 140 may manage the acquisition method set by the user in the user information 172 by linking it to the account ID. The coupon acquisition method may be set as a common acquisition method for all member stores, or may be set as an acquisition method for each member store, or may be set as an acquisition method for each member store, or may be determined by the type of coupon issued by the member store (for example, product category, store (e.g., different).

Further, the information management unit 140 may be configured to transmit an automatic coupon acquisition notification at a timing set by the operator of the affiliated store. In this case, the affiliated store interface 72 may be configured to provide a user interface that allows the affiliated store operator to set the timing for sending the automatic coupon acquisition notification. Generally, it is desirable to notify the user of the acquisition of a coupon at a time that can induce the user to take action (visiting a store, making a purchase, etc.). Therefore, for example, the operator of the affiliated store may refer to marketing theory and set a generally preferred timing as the common notification timing for all users. Further, for example, the operator of the affiliated store may identify and set suitable notification timing for each user or for each segment of users by analyzing historical information of the users.

Further, instead of/in addition to the notification at the above-mentioned notification timing, the information management unit 140 may notify the automatic acquisition of a coupon using the following method. For example, when a user uses the payment application 20 to display a list of acquired coupons, if there are any unopened coupons automatically acquired for the user, the information management unit 140 may display a message to that effect. It may be configured to notify with a banner or the like within the screen that displays the coupon list.

Furthermore, when the user displays a list of acquired coupons on the payment application 20, the information management unit 140 receives a specification of conditions for coupons to be included in the coupon list from the payment application 20, and selects coupons that meet the specified conditions. A list of included coupons may be provided to the payment application 20. For example, when the payment server 100 manages whether or not a coupon is automatically acquired in acquired coupon information, the user may specify conditions based on whether or not the coupon is automatically acquired. Furthermore, the user may specify conditions for automatically acquired coupons based on whether or not the automatic acquisition notification has been opened. By specifying such conditions, users can obtain a list of automatically acquired coupons (or manually acquired coupons) among already acquired coupons, or automatically acquire notifications that indicate unopened coupons. It is possible to obtain a list of coupons (or opened coupons).

Although the mode for implementing the present invention has been described above using embodiments, the present invention is not limited to these embodiments in any way, and various modifications and substitutions can be made without departing from the gist of the present invention. can be added.

DESCRIPTION OF SYMBOLS 10... User terminal device, 20... Payment application, 50... First store terminal device, 60... Store code image, 70... Second store terminal device, 72... Interface for member stores, 100... Payment server, 110... Communication department , 120...Payment content providing unit, 130...Payment processing unit, 140...Information management unit, 170...Storage unit, 172...User information, 174...Payment content information, 176...Member store/store information, 178...Coupon management information

Claims (17)

When a terminal device of a user of an electronic payment service notifies that the user follows a specific member store among the member stores of the electronic payment service, the specific member store is the target of the user's following. A follow-up management department that manages
a coupon management department that manages coupons issued by the member stores;
Equipped with
The coupon management unit, in response to the user performing an operation to follow the specific member store on the terminal device, causes a coupon that the specific member store will issue in the future to be sent to the user in accordance with the user's operation. Automatic acquisition settings are registered to allow the user to acquire the information automatically without relying on the user .
If the specific member store issues a coupon in the future, the coupon will be automatically acquired for the user for whom the automatic acquisition setting is registered by associating the user's identification information with the coupon. let,
Service provision equipment. When a user of an electronic payment service is notified from a terminal device that the user wants to follow a specific member store among the member stores of the electronic payment service, the specific member store is the target of the user's following. A follow-up management department that manages
a coupon management department that manages coupons issued by the member stores;
Equipped with
The coupon management unit registers an automatic acquisition setting for causing the user to automatically acquire a coupon to be issued by the specific affiliated store in the future, in response to the user's follow-up of the specific affiliated store. It is a thing,
The terminal device of the member store transmits setting information for coupons issued by the member store, including settings for a method for a user to obtain the coupons, to a service providing device that provides the electronic payment service. to send,
The coupon management unit sets a method for the user to acquire the coupon to either automatic acquisition or manual acquisition, based on the setting information.
Service provision equipment. When a terminal device of a user of an electronic payment service notifies that the user follows a specific member store among the member stores of the electronic payment service, the specific member store is the target of the user's following. A follow-up management department that manages
a coupon management department that manages coupons issued by the member stores;
Equipped with
The coupon management unit registers an automatic acquisition setting for causing the user to automatically acquire a coupon to be issued by the specific affiliated store in the future, in response to the user's follow-up of the specific affiliated store. , when a coupon is automatically acquired according to the automatic acquisition setting, an automatic coupon acquisition notification is sent to the terminal device of the user who acquired the coupon;
The coupon management unit has a function of managing whether the automatic acquisition notification is unread or read, and aggregates and outputs the number of unread automatic acquisition notifications for a group of users who have acquired the same coupon by the automatic acquisition setting. do,
Service provision equipment. When a terminal device of a user of an electronic payment service notifies that the user follows a specific member store among the member stores of the electronic payment service, the specific member store is the target of the user's following. A follow-up management department that manages
a coupon management department that manages coupons issued by the member stores;
Equipped with
The coupon management unit registers an automatic acquisition setting for causing the user to automatically acquire a coupon to be issued by the specific affiliated store in the future, in response to the user's follow-up of the specific affiliated store. , when a coupon is automatically acquired according to the automatic acquisition setting, an automatic coupon acquisition notification is sent to the terminal device of the user who acquired the coupon;
The coupon management unit transmits an automatic acquisition notification of the coupon at a timing specified in advance by the operator of the member store.
Service provision equipment. When a terminal device of a user of an electronic payment service notifies that the user follows a specific member store among the member stores of the electronic payment service, the specific member store is the target of the user's following. A follow-up management department that manages
a coupon management department that manages coupons issued by the member stores;
Equipped with
The coupon management unit registers an automatic acquisition setting for causing the user to automatically acquire a coupon to be issued by the specific affiliated store in the future, in response to the user's follow-up of the specific affiliated store. It is a thing,
The user's terminal device receives a designation of an acquisition method for a coupon issued by a member store followed by the user, and notifies the service providing device that provides the electronic payment service;
The coupon management unit registers automatic acquisition settings for the coupon for the user when automatic acquisition is specified as the acquisition method.
Service provision equipment. further comprising a payment processing unit that performs payment processing related to the electronic payment service based on payment information transmitted by the terminal device,
When a user who follows the specific affiliated store makes a payment using the electronic payment service, the payment processing unit automatically processes the coupons that the user has manually or automatically acquired for the specific affiliated store. applying the payment method to execute payment processing related to the payment;
The service providing device according to any one of claims 1 to 5. The coupon management unit sets the automatic coupon acquisition setting for the user when the user who follows the specific member store satisfies automatic acquisition conditions predetermined by the operator of the member store. register,
The service providing device according to any one of claims 1 to 5. The computer is
When a terminal device of a user of an electronic payment service notifies that the user follows a specific member store among the member stores of the electronic payment service, the specific member store is the target of the user's following. Follow management processing that is managed as
Coupon management processing for managing coupons issued by the member store;
A service provision method that performs
The coupon management process includes, in response to the user performing an operation to follow the specific affiliated store on the terminal device, a coupon to be issued by the specific affiliated store in the future according to the user's operation. Automatic acquisition settings are registered to allow the user to acquire the information automatically without relying on the user .
If the specific member store issues a coupon in the future, the coupon will be automatically acquired for the user for whom the automatic acquisition setting is registered by associating the user's identification information with the coupon. It is something that makes
How we provide our services. The computer is
When a terminal device of a user of an electronic payment service notifies that the user follows a specific member store among the member stores of the electronic payment service, the specific member store is the target of the user's following. Follow management processing that is managed as
Coupon management processing for managing coupons issued by the member store;
A service provision method that performs
The coupon management process registers automatic acquisition settings for allowing the user to automatically acquire coupons to be issued by the specific affiliated store in the future, in response to the user's follow-up of the specific affiliated store. It is a thing,
The terminal device of the member store transmits setting information for coupons issued by the member store, including settings for a method for a user to obtain the coupons, to a service providing device that provides the electronic payment service. to send,
The coupon management process sets the method for the user to acquire the coupon to either automatic acquisition or manual acquisition, based on the setting information.
How we provide our services. The computer is
When a terminal device of a user of an electronic payment service notifies the user that the user will follow a specific member store among the member stores of the electronic payment service, the specific member store is the target of the user's following. Follow management processing that is managed as
Coupon management processing for managing coupons issued by the member store;
A service provision method that performs
The coupon management process registers automatic acquisition settings for automatically acquiring coupons issued by the specific affiliated store in the future in response to the user's follow-up of the specific affiliated store. , when a coupon is automatically acquired according to the automatic acquisition setting, an automatic coupon acquisition notification is sent to the terminal device of the user who acquired the coupon;
The coupon management process includes a process for managing whether the automatic acquisition notification is unread or read, and the number of unread automatic acquisition notifications is totaled for a group of users who have acquired the same coupon through the automatic acquisition setting. The output is
How we provide our services. The computer is
When a terminal device of a user of an electronic payment service notifies that the user follows a specific member store among the member stores of the electronic payment service, the specific member store is the target of the user's following. Follow management processing that is managed as
Coupon management processing for managing coupons issued by the member store;
A service provision method that performs
The coupon management process registers automatic acquisition settings for automatically acquiring coupons issued by the specific affiliated store in the future in response to the user's follow-up of the specific affiliated store. , when a coupon is automatically acquired according to the automatic acquisition setting, an automatic coupon acquisition notification is sent to the terminal device of the user who acquired the coupon;
The coupon management process is to send an automatic acquisition notification of the coupon at a timing specified in advance by the operator of the member store.
How we provide our services. The computer is
When a terminal device of a user of an electronic payment service notifies that the user follows a specific member store among the member stores of the electronic payment service, the specific member store is the target of the user's following. Follow management processing that is managed as
Coupon management processing for managing coupons issued by the member store;
A service provision method that performs
The coupon management process registers automatic acquisition settings for allowing the user to automatically acquire coupons to be issued by the specific affiliated store in the future, in response to the user's follow-up of the specific affiliated store. It is a thing,
The user's terminal device receives a designation of an acquisition method for a coupon issued by a member store followed by the user, and notifies the service providing device that provides the electronic payment service;
The coupon management process is to register automatic acquisition settings for the coupon for the user when automatic acquisition is specified as the acquisition method.
How we provide our services. to the computer,
When a terminal device of a user of an electronic payment service notifies that the user follows a specific member store among the member stores of the electronic payment service, the specific member store is the target of the user's following. Follow management processing that is managed as
Coupon management processing for managing coupons issued by the member store;
A program for executing
The coupon management process includes, in response to the user performing an operation to follow the specific affiliated store on the terminal device, a coupon to be issued by the specific affiliated store in the future according to the user's operation. Automatic acquisition settings are registered to allow the user to acquire the information automatically without relying on the user .
If the specific member store issues a coupon in the future, the coupon will be automatically acquired for the user for whom the automatic acquisition setting is registered by associating the user's identification information with the coupon. It is something that makes
program. to the computer,
When a terminal device of a user of an electronic payment service notifies that the user follows a specific member store among the member stores of the electronic payment service, the specific member store is the target of the user's following. Follow management processing that is managed as
Coupon management processing for managing coupons issued by the member store;
A program for executing
The coupon management process registers automatic acquisition settings for allowing the user to automatically acquire coupons to be issued by the specific affiliated store in the future, in response to the user's follow-up of the specific affiliated store. It is a thing,
The terminal device of the member store transmits setting information for coupons issued by the member store, including settings for a method for a user to obtain the coupons, to a service providing device that provides the electronic payment service. to send,
The coupon management process sets the method for the user to acquire the coupon to either automatic acquisition or manual acquisition, based on the setting information.
program. to the computer,
When a terminal device of a user of an electronic payment service notifies that the user follows a specific member store among the member stores of the electronic payment service, the specific member store is the target of the user's following. Follow management processing that is managed as
Coupon management processing for managing coupons issued by the member store;
A program for executing
The coupon management process registers automatic acquisition settings for automatically acquiring coupons issued by the specific affiliated store in the future in response to the user's follow-up of the specific affiliated store. , when a coupon is automatically acquired according to the automatic acquisition setting, an automatic coupon acquisition notification is sent to the terminal device of the user who acquired the coupon;
The coupon management process includes a process for managing whether the automatic acquisition notification has been read or not, and the number of unread automatic acquisition notifications is totaled for a group of users who have acquired the same coupon through the automatic acquisition setting. is what outputs,
program. to the computer,
When a terminal device of a user of an electronic payment service notifies that the user follows a specific member store among the member stores of the electronic payment service, the specific member store is the target of the user's following. Follow management processing that is managed as
Coupon management processing for managing coupons issued by the member store;
A program for executing
The coupon management process registers automatic acquisition settings for automatically acquiring coupons issued by the specific affiliated store in the future in response to the user's follow-up of the specific affiliated store. , when a coupon is automatically acquired according to the automatic acquisition setting, an automatic coupon acquisition notification is sent to the terminal device of the user who acquired the coupon;
The coupon management process is to send an automatic acquisition notification of the coupon at a timing specified in advance by the operator of the member store.
program. to the computer,
When a terminal device of a user of an electronic payment service notifies that the user follows a specific member store among the member stores of the electronic payment service, the specific member store is the target of the user's following. Follow management processing that is managed as
Coupon management processing for managing coupons issued by the member store;
A program for executing
The coupon management process registers automatic acquisition settings for allowing the user to automatically acquire coupons to be issued by the specific affiliated store in the future, in response to the user's follow-up of the specific affiliated store. It is a thing,
The user's terminal device receives a designation of an acquisition method for a coupon issued by a member store followed by the user, and notifies the service providing device that provides the electronic payment service;
The coupon management process is to register automatic acquisition settings for the coupon for the user when automatic acquisition is specified as the acquisition method.
program.

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