JP7397306B2 - Information presentation system, information presentation method, and information presentation program - Google Patents

Description

The present invention relates to an information presentation system, an information presentation method, and an information presentation program that can present facility information to facility users.

Conventionally, in systems that search for facilities such as restaurants, when a user enters search conditions such as region and scheduled date and time of use, the system searches for facilities that meet the search conditions and presents the search results to the user. A system is known that accepts reservations for desired facilities from users (for example, see Patent Document 1).

Japanese Patent Application Publication No. 2001-350997

Here, a system is also known in which when a user who has used a facility posts a comment such as an impression or evaluation of the facility, the comment is displayed in the search results. The user can decide which facility to reserve by referring to the comments in the search results. However, since the system displays a large number of unspecified comments associated with the facility included in the search results, the comments may not be helpful to the user. In this way, posted comments may not provide useful information for users of the facility.

An object of the present invention is to provide an information presentation system, an information presentation method, and an information presentation program that can present useful information to facility users.

In one embodiment of the present invention, a scheduled date of use and a planned use of a second user who can use the facility are stored in a storage unit that stores comments posted by a first user who has used the facility in association with the facility. an extraction processing unit that extracts a specific comment specified based on at least one of time and purpose of use; and a presentation processing unit that presents the specific comment extracted by the extraction processing unit to the second user; This is an information presentation system equipped with.

In another aspect of the present invention, from a storage unit that stores comments posted by a first user who has used the facility in association with the facility, the scheduled usage date and usage schedule of a second user who can use the facility are stored. an extraction step of extracting a specific comment specified based on at least one of time and purpose of use; and a presentation step of presenting the specific comment extracted by the extraction step to the second user. This is an information presentation method executed by multiple processors.

In another aspect of the present invention, from a storage unit that stores comments posted by a first user who has used the facility in association with the facility, the scheduled usage date and usage schedule of a second user who can use the facility are stored. an extraction step of extracting a specific comment specified based on at least one of time and purpose of use; and a presentation step of presenting the specific comment extracted by the extraction step to the second user. This is an information presentation program to be executed by multiple processors.

According to the present invention, an information presentation system, an information presentation method, and an information presentation program capable of presenting useful information to facility users are provided.

FIG. 1 is a block diagram showing the configuration of an information presentation system according to an embodiment of the present invention. FIG. 2 is a diagram showing an example of facility information used in the information presentation system according to the embodiment of the present invention. FIG. 3 is a diagram showing an example of comment information used in the information presentation system according to the embodiment of the present invention. FIG. 4 is a diagram showing an example of a search result page displayed on a user terminal according to an embodiment of the present invention. FIG. 5 is a diagram showing another example of the search result page displayed on the user terminal according to the embodiment of the present invention. FIG. 6 is a diagram showing another example of the search result page displayed on the user terminal according to the embodiment of the present invention. FIG. 7 is a diagram showing another example of the search result page displayed on the user terminal according to the embodiment of the present invention. FIG. 8 is a flowchart illustrating an example of the procedure of information presentation processing executed by the information presentation system according to the embodiment of the present invention. FIG. 9 is a diagram showing another example of the search result page displayed on the user terminal according to the embodiment of the present invention. FIG. 10 is a diagram showing another example of the search result page displayed on the user terminal according to the embodiment of the present invention.

Embodiments of the present invention will be described below with reference to the accompanying drawings to provide an understanding of the present invention. Note that the following embodiments are examples of embodying the present invention, and do not limit the technical scope of the present invention.

[Information presentation system 100]
As shown in FIG. 1, an information presentation system 100 according to an embodiment of the present invention includes an information presentation device 1 and one or more user terminals 2. The information presentation device 1 and the user terminal 2 can communicate via a communication network N1 such as the Internet, LAN, WAN, or public telephone line.

The information presentation device 1 is an information processing device that can receive search conditions for searching for information from the user terminal 2, executes a search process based on the search conditions, and presents the search results to the user terminal 2. be. Hereinafter, in this embodiment, a case will be described in which the search target in the information presentation system 100 is a restaurant that provides food and drink. Note that the search target may be various facilities such as a hotel, a karaoke parlor, a bowling alley, a table tennis facility, a hot spring facility, a retail store, and a service providing facility. The user terminal 2 is an information processing device operated by a user (hereinafter also referred to as a searcher) who requests the search and presentation of the information to be searched. Further, the user terminal 2 is an information processing device operated by a user who has used the facility and who posts comments such as impressions and evaluations of the facility (hereinafter also referred to as poster). . Note that the user terminal 2 operated by the poster may be an operating terminal installed in a facility.

In this embodiment, the information presentation device 1 alone corresponds to the information presentation system according to the present invention, but the information presentation system according to the present invention includes one or more components of the information presentation device 1 and the user terminal 2. It may include. For example, when the components of the information presentation device 1 and the user terminal 2 cooperate to share and execute various information presentation processes (see FIG. 8), which will be described later, multiple components execute the processing. It is possible to consider a system including the following as an information presentation system according to the present invention. For example, it is conceivable that the information presentation device 1 and the user terminal 2 constitute an information presentation system according to the present invention.

[Information presentation device 1]
As shown in FIG. 1, the information presentation device 1 is a server that includes a control section 11, a storage section 12, an operation display section 13, a communication I/F 14, and the like. Note that the information presentation device 1 is not limited to one computer, but may be a computer system in which a plurality of computers work together. Furthermore, various processes executed by the information presentation device 1 may be executed in a distributed manner by one or more processors.

The communication I/F 14 connects the information presentation device 1 to the communication network N1 by wire or wirelessly, and performs data communication according to a predetermined communication protocol with an external device such as the user terminal 2 via the communication network N1. It is a communication interface for execution.

The operation display unit 13 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a mouse, keyboard, or touch panel that receives operations.

The storage unit 12 is a nonvolatile storage unit such as an HDD (Hard Disk Drive) or an SSD (Solid State Drive) that stores various information. Specifically, the storage unit 12 stores data such as facility information D1 and comment information D2. The facility information D1 includes information regarding the facility to be searched. Comment information D2 includes information regarding comments posted by one or more users. The storage unit 12 also stores image data of facility images provided by the facility (facility image data), image data of photos posted by users (captured image data), map data showing the location of the facility, etc. There is. FIG. 2 is a diagram showing an example of facility information D1, and FIG. 3 is a diagram showing an example of comment information D2.

As shown in FIG. 2, the facility information D1 includes "facility ID", "facility name", "location", "genre", "budget", "telephone number", and "reservation status" corresponding to each facility. , "first total evaluation value" and other information (facility information). “Location” is information indicating the location of the facility, and is, for example, an address. “Location” is used as information indicating the location of the facility. "Genre" is information that can identify the content of the service provided at the facility, and indicates, for example, a cooking genre. The "budget" is, for example, a preset amount of money as the average amount required for the use of a facility. The "telephone number" is used as information when the user contacts the facility. "Reservation status" indicates the current reservation status of the facility (full, vacant, etc.), and is used for reservation processing for the facility. The "first total evaluation value" is information indicating the evaluation value (evaluation point) of the facility, and is, for example, the average value of individual evaluation values (described later) associated with all comments posted for the facility. The first total evaluation value is used for search processing. For example, in the search results, facilities with a higher first total evaluation value are displayed higher than facilities with a lower first total evaluation value. Further, the facility information D1 may include identification information of the facility image for each facility. The information presentation device 1 extracts facility information of a facility that satisfies the search conditions set by the user (searcher) from the facility information D1 and presents (outputs) it to the user terminal 2 of the user.

As shown in FIG. 3, the comment information D2 includes "comment ID", "poster ID", "posting date and time", "facility ID", and "usage date and time" corresponding to each comment posted by the poster. , "purpose of use," "image ID," "individual evaluation value," and other information (comment information).

Here, for example, a user who uses the information presentation device 1, that is, a user who uses the reservation service (reservation site) and comment posting service (review site) provided by the information presentation system 100, after using the restaurant, A user terminal 2 is used to access a review site. The user then logs in by entering his/her ID and password, and posts comments such as impressions and evaluations of the restaurant he/she used. The user also posts a comment by attaching a photo (captured image) taken at the restaurant he or she used, if necessary. Comments posted by users are assigned identification information (comment ID) and stored in the comment information D2 of the storage unit 12.

The “comment ID” of the comment information D2 is identification information of the comment, and is given by the control unit 11. "Poster ID" is identification information of the poster (user), and is, for example, the login ID of the user who posted the comment. The "posting date and time" is the date and time when the user posted the comment, for example, the date and time when the information presentation device 1 acquired (received) the comment. “Facility ID” is facility identification information, and is associated with the facility ID included in the facility information D1 in FIG. 2 . For example, when a user selects a restaurant S1 on a review site, the facility ID "S0001" of the restaurant S1 included in the facility information D1 is registered as the "facility ID" of the comment information D2. The "use date and time" is the date and time when the user used (visited) the facility, and is input by the user.

"Purpose of use" is information related to the purpose of the user's use of the restaurant, including information on usage times such as lunch and dinner, Christmas, Valentine's Day, Halloween, year-end parties, New Year's parties, Father's Day, and Mother's Day. Information on events held at specific times such as days, information on attributes of users or user groups such as dates, entertainment, dinners, girls' night out, welcome and farewell parties, type of cooking genre, type of cooking course, price of food This is information related to the content of use. The user can select any objective from among a plurality of preset objectives. Note that the control unit 11 may specify the purpose of use based on the content of the comment input by the user and register it in the comment information D2. The "individual evaluation value" is an evaluation value (evaluation point) scored by the user, and the user can select or input a value in the range of 0 to 5 points, for example.

FIG. 4 is a diagram showing an example of the comment posting page P1 on the word-of-mouth site. The comment posting page P1 includes a user ID (login ID), a store name column K1 for selecting the store name of the facility used by the user, a usage date and time column K2 for inputting the date and time of use, a usage purpose column K3 for selecting the purpose of use, It includes a photo column K4 for selecting a photo to post, an evaluation column K5 for selecting an evaluation value (evaluation point), a comment column K6 for inputting a comment, and a post button K7 for posting (sending) the input comment. For example, a user who used restaurant S1 (user ID "U0002") accesses the review site, selects the restaurant name "S1", and enters the date and time of use as "December 24, 2019". Enter the information and select the purpose of use: "Christmas". Further, the user selects, for example, a photo of the ordered dish "P0002.JPG" from the storage unit 22 of the user terminal 2. The user also selects an evaluation (here, "3 points") for the restaurant S1. Furthermore, the user inputs a comment such as his/her impressions of the restaurant S1, ``The interior has a calm atmosphere.The Christmas course is recommended!''. When the user completes the input operation for each item, the user finally presses the post button K7 to post a comment. Information in each column is associated with the comment. Upon acquiring the comment, the control unit 11 registers each piece of information in the comment information D2.

In another embodiment, part or all of the information such as facility information D1, comment information D2, and the image data (facility image data, captured image data) is accessed from the information presentation device 1 via the communication network N1. It may be stored on other servers where possible. For example, the comment information D2 and the captured image data (posted photo) may be stored in an SNS (social network service) server. In this case, the control unit 11 of the information presentation device 1 may acquire the information from the other server and execute various processes such as an information presentation process (see FIG. 8), which will be described later.

The storage unit 12 also stores a comment posting page P1 (see FIG. 4) included in the word-of-mouth site displayed on the user terminal 2, and a search condition setting page included in the reservation site displayed on the user terminal 2. , search result pages P2 to P4 (see FIGS. 5 to 7), layout data and image data for generating various web pages such as reservation pages and route guidance pages. In this embodiment, the control unit 11 of the information presentation device 1 generates the various web pages and transmits information on the web pages to the user terminal 2, thereby providing the user terminal 2 with the various web pages. It is possible to display web pages. In another embodiment, the control unit 11 of the information presentation device 1 transmits data necessary for displaying the various web pages to the user terminal 2. may display the various web pages.

Note that the word-of-mouth site and the reservation site may be a collection of web pages belonging to one preset domain; A collection of web pages belonging to may be regarded as the reservation site. Further, various pages included in the word-of-mouth site and the reservation site may be stored in a distributed manner on a plurality of servers.

Furthermore, the storage unit 12 stores control programs such as an information presentation program for causing the control unit 11 to execute an information presentation process (see FIG. 8), which will be described later. For example, the information presentation program is recorded non-temporarily on a computer-readable recording medium such as a CD or DVD, and is read by a reading device (not shown) such as a CD drive or a DVD drive included in the information presentation device 1. and stored in the storage unit 12.

The control unit 11 includes control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various calculation processes. The ROM is a non-volatile storage unit that stores in advance control programs such as a BIOS and an OS for causing the CPU to execute various arithmetic processes. The RAM is a volatile or nonvolatile storage unit that stores various information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. The control unit 11 controls the information presentation device 1 by executing various control programs stored in the ROM or the storage unit 12 in advance on the CPU.

By the way, a system is known in which when a user who has used a facility posts a comment such as an impression or evaluation of the facility, the comment is displayed in the search results. The user can decide which facility to reserve by referring to the comments in the search results. However, since the conventional system displays a large number of unspecified comments associated with the facility included in the search results, the comments may not be helpful to the user. In this way, posted comments may not provide useful information for users of the facility. In contrast, the information presentation system 100 according to the present embodiment can present useful information to facility users.

Specifically, as shown in FIG. 1, the control unit 11 includes various components such as an acquisition processing unit 111, a search processing unit 112, an extraction processing unit 113, a presentation processing unit 114, a reservation processing unit 115, and an evaluation processing unit 116. includes a processing section. The control unit 11 functions as the various processing units by causing the CPU to execute various processes according to the information presentation program. Further, a part or all of the processing section may be constituted by an electronic circuit. Note that the information presentation program may be a program for causing a plurality of processors to function as the processing units.

The acquisition processing unit 111 acquires comment information including comments posted by a user (poster: an example of a first user of the present invention). The comment information includes information such as a user ID, store name, date and time of use, purpose of use, photo, evaluation, and comment, which are input on the comment posting page P1 (see FIG. 4) of the word-of-mouth site. Upon acquiring the comment information, the acquisition processing unit 111 registers arbitrary identification information in the "comment ID" of the comment information D2, registers the user ID in the "poster ID" of the comment information D2, and writes the comment to the "poster ID" of the comment information D2. The acquired date and time is registered in the "posting date and time" of comment information D2, the identification information corresponding to the store name (see Figure 2) is registered in the "facility ID" of comment information D2, and the usage date and time is registered in the "usage date and time" of comment information D2. ”, register the purpose of use in “Purpose of use” in comment information D2, register the identification information of the photo in “Image ID” in comment information D2, and register the evaluation in “Individual evaluation value” in comment information D2. do.

Note that the acquisition processing unit 111 may determine the purpose of use based on the content of the comment and register it in the "purpose of use" of the comment information D2. For example, when a comment posted by a poster includes a keyword of Christmas or a keyword related to Christmas, the acquisition processing unit 111 determines that the purpose of use is "Christmas" based on the keyword, and updates the comment information D2. You can also register it under "Purpose of Use." For example, when the comment posted by the poster includes a lunch keyword or a keyword related to lunch, the acquisition processing unit 111 determines that the purpose of use is "lunch" based on the keyword, and the comment information D2 is "Lunch". You may also register under ``Purpose of Use''. The acquisition processing unit 111 registers each piece of information in the comment information D2 every time it acquires comment information in response to a user's comment posting operation on the user terminal 2.

The search processing unit 112 executes a search process in response to a search request including search conditions for a facility corresponding to a user (searcher: an example of a second user of the present invention). The search processing unit 112 is an example of a search processing unit of the present invention. Specifically, in the search process, the search processing unit 112 searches and extracts facilities that satisfy the search conditions from the facility information D1 (see FIG. 2). For example, when a searcher enters at least one of the following search conditions: scheduled date of use, scheduled time of use, area, cooking genre, number of users, and purpose of use on the search condition setting page displayed on the user terminal 2. Then, the search processing unit 112 searches the facility information D1 for facilities that satisfy the search conditions. The search processing unit 112 is an example of a search processing unit of the present invention.

In addition, if categories (Christmas special, year-end party special, lunch special, etc.) according to the purpose of use are displayed in a selectable manner on the reservation site (search site), the search processing unit 112 selects the category selected by the searcher. The purpose of use may be acquired as the search condition based on.

The extraction processing unit 113 extracts, from the comment information D2 (see FIG. 3), a specific comment specified based on the search condition from among the comments associated with the facility searched (extracted) by the search processing unit 112. Specifically, the extraction processing unit 113 extracts comments based on at least one of the scheduled date of use, scheduled time of use, and purpose of use among the comments associated with the facility searched by the search processing unit 112 in the comment information D2. Extract specific comments identified by The extraction processing unit 113 is an example of an extraction processing unit of the present invention.

For example, the extraction processing unit 113 extracts a specific comment corresponding to at least one of a season, a period, a time zone, and an event. Note that a predetermined range is set in advance for the season, time, and time period. For example, when a searcher makes a search request by entering a scheduled date of use during the Christmas season (for example, December 25th) on the search condition setting page, the search processing unit 112 searches for facilities that can be reserved on the scheduled date of use. The extraction processing unit 113 extracts, from among the comments (see FIG. 3) associated with the facility, comments whose usage date and time (visit date) is during Christmas. Further, for example, if the searcher makes a search request by inputting a scheduled date of use during Valentine's Day (for example, February 14th) on the search condition setting page, the search processing unit 112 can make a reservation for the scheduled date of use. The extraction processing unit 113 extracts comments associated with the facility whose usage date and time (visit date) is Valentine's Day.

Further, for example, when a searcher makes a search request by inputting a scheduled time of use during lunch hours (for example, 12:00) on the search condition setting page, the search processing unit 112 searches for facilities that can be reserved at the scheduled time of use. The extraction processing unit 113 extracts comments whose use date and time is lunch time (for example, 11:00 to 14:00) from among the comments associated with the facility.

Further, for example, when a searcher makes a search request by inputting a scheduled date of use and a purpose of use (for example, "entertainment") on the search condition setting page, the search processing unit 112 makes a reservation that meets the scheduled date of use and purpose of use. The extraction processing unit 113 extracts possible facilities, and extracts comments in which "entertainment" is registered as the purpose of use from among the comments associated with the facility.

Further, for example, if the searcher makes a search request by inputting the scheduled date of use and the purpose of use (for example, "cooking course of 10,000 yen or more") on the search condition setting page, the search processing unit 112 The extraction processing unit 113 extracts the facilities that can be reserved and which meet the usage purpose and extracts the comments in which "cooking course of 10,000 yen or more" is registered as the usage purpose from among the comments associated with the facility.

Further, for example, when the searcher makes a search request by inputting the scheduled date of use and day of the week on the search condition setting page, the search processing unit 112 extracts facilities that can be reserved on the scheduled date of use, and the extraction processing unit 113 extracts comments in which the day of the week is registered from among the comments associated with the facility. For example, when the set day of the week is "Friday", the extraction processing unit 113 extracts comments in which the day of the week specified from the date of use is "Friday" from among the comments associated with the facility. Further, for example, when a searcher makes a search request by inputting the month or date of the scheduled usage date on the search condition setting page, the extraction processing unit 113 extracts comments associated with facilities that can be reserved on the scheduled usage date. Among them, comments in which the month or date is registered may be extracted. For example, when the date is "the 25th", the extraction processing unit 113 extracts comments whose usage date is "the 25th" from among comments associated with facilities that can be reserved on the scheduled usage date. For example, when the month is "December", the extraction processing unit 113 extracts comments whose usage month is "December" from among the comments associated with the facility.

Here, if the searcher can set an event (Christmas, Valentine's Day, year-end party, etc.) as a search condition on the search condition setting page, the extraction processing unit 113 may extract the specific comment corresponding to the event information. good. Specifically, when a searcher makes a search request by inputting a predetermined event on the search condition setting page, the search processing unit 112 extracts facilities that can be reserved during the period of the event, and 113 extracts comments in which the event is registered as the "purpose of use" from among the comments associated with the facility. For example, when a searcher selects "Christmas" as the event on the search condition setting page and makes a search request, the search processing unit 112 extracts facilities that can be reserved during the Christmas season, and the extraction processing unit 113 , extracts comments in which "Christmas" is registered as the "purpose of use" from among the comments associated with the facility.

In addition, the extraction processing unit 113 extracts a predetermined comment corresponding to at least one of the scheduled date of use, scheduled time of use, and purpose of use among the comments associated with the facility searched by the search processing unit 112 in the comment information D2. A comment whose comment content includes a keyword may be extracted as the specific comment. For example, when the scheduled time of use or purpose of use included in the search condition is "Christmas," the extraction processing unit 113 extracts comments associated with reservations that include the keyword "Christmas" or comments related to Christmas. A comment containing a keyword is extracted as the specific comment. For example, when the scheduled time of use or purpose of use included in the search condition is "lunch," the extraction processing unit 113 extracts comments related to the keyword "lunch" or lunch from among the comments associated with the reservationable facilities. A comment containing a keyword is extracted as the specific comment.

In addition, the extraction processing unit 113 extracts search conditions (usage conditions) set by a searcher who plans to use the facility from the storage unit 12 that stores comments posted by posters who have used the facility in association with the facility. The specific comment may be extracted based on. The search conditions include the scheduled date of use, scheduled time of use, region, cooking genre, cooking course, number of users, purpose of use, price (budget), etc. For example, the extraction processing unit 113 extracts a specific comment corresponding to a cooking genre (for example, a comment including an impression about a dish corresponding to the cooking genre) from among comments associated with a facility that satisfies the search condition. For example, the extraction processing unit 113 may extract a specific comment (for example, a poster who used the facility by 4 people) corresponding to the number of users (for example, the search condition "4 people") from among the comments associated with the facility that satisfies the search condition. comments).

The presentation processing unit 114 presents the search results (facility information) searched by the search processing unit 112 to the searcher. Further, the presentation processing unit 114 presents the searcher with a specific comment that is extracted by the extraction processing unit 113 and that corresponds to the facility included in the search results. The presentation processing section 114 is an example of a presentation processing section of the present invention. Specifically, the presentation processing unit 114 selects, from among the comments stored in the storage unit 12, comments associated with the facility searched by the search processing unit 112, and the extraction processing unit 113 selects the expected usage date, Specific comments extracted based on at least one of the scheduled time of use and the purpose of use are presented to the searcher. The presentation processing unit 114 causes the search result pages P2 to P4 including the search results and the specific comments to be displayed on the user terminal 2 of the searcher.

FIG. 5 is a diagram showing an example of a search result page P2 including search results. The presentation processing unit 114 displays facility information R1 of facilities that satisfy the search conditions on the search result page P2. The search result page P2 shown in FIG. 5 shows facility information R1 of a plurality of restaurants that satisfy the scheduled date of use, scheduled time of use, region, and number of users set by the searcher as the search conditions. In the example shown in FIG. 5, "December 24, 2020" is set as the scheduled date of use, "18:30" is set as the scheduled time of use, and "2 people" is set as the number of users. Note that if the searcher wishes to add the purpose of use to the search conditions, he or she can add the search conditions by pressing a search condition change button. The facility information R1 includes facility information registered in the facility information D1 (facility name, location (address), genre, budget, telephone number, reservation status, etc.) and a facility image corresponding to the facility. The facility information R1 also includes a details button B1 for displaying detailed information about the facility and a reservation button B2 for reserving the facility. If the search results do not fit on the display screen of the user terminal 2, the presentation processing unit 114 displays the search result page P2 in a scrollable manner.

FIG. 6 is a diagram showing an example of a search result page P3 corresponding to a predetermined facility. For example, when a searcher presses the details button B1 of a predetermined facility (restaurant S1 in this case) on the search result page P2 (see FIG. 5), the presentation processing unit 114 displays detailed information about the restaurant S1 on the user terminal 2. Display. The search result page P3 shown in FIG. 6 includes a plurality of tabs K8 corresponding to each of a plurality of items (titles) for displaying detailed information on a facility. One title bar is composed of the plurality of tabs K8. Each item is classified into categories, and each tab K8 displays, for example, text information (characters) of the item name as information that allows each item to be identified. For example, the presentation processing unit 114 displays the tabs K8 of "Top", "Seating", "Menu", "Specialty", "Coupon", and "Reviews" on the search result page P3. Furthermore, the presentation processing unit 114 sets a link to each tab K8, with the item information associated with the item corresponding to each tab K8 as the link destination. As a result, when the searcher selects, for example, the "word of mouth" tab K8 on the search result page P3 displayed on the user terminal 2, the presentation processing unit 114 displays the information associated with the "word of mouth" tab K8. (Search result page P4) is presented on the user terminal 2 (see FIG. 7).

FIG. 7 is a diagram showing an example of a search result page P4 (word-of-mouth page) corresponding to a predetermined facility. For example, the presentation processing unit 114 selects comments extracted by the extraction processing unit 113 from among the plurality of comments (see FIG. 3) associated with the restaurant S1 based on at least one of the scheduled date of use, scheduled time of use, and purpose of use. The specific comments C1, C2, C3, . . . are displayed on the user terminal 2. In the search result page P4 shown in FIG. 7, specific comments C1, C2, C3, ..., extracted based on the scheduled usage date "December 24, 2020", specifically, the poster's visit date is around Christmas time. Specific comments C1, C2, C3, . . . are displayed. Further, the presentation processing unit 114 may display a plurality of specific comments in order of posting date or visit date. As shown in FIG. 7, only comments from past Christmas seasons are displayed in a list on the user terminal 2. Note that when a predetermined specific comment is selected on the search result page P4 shown in FIG. Display it on terminal 2.

Further, as shown in FIG. 7, the presentation processing unit 114 may display an individual evaluation value for each specific comment on the search result page P4. Further, the presentation processing unit 114 may display the plurality of specific comments in an order according to the individual evaluation values, for example, in order of increasing individual evaluation value.

Note that the presentation processing unit 114 may display the word-of-mouth information (part or all of the specific comment) on the search result page P2 (see FIG. 5).

The reservation processing unit 115 receives facility reservations from users (searchers) through the user terminal 2. For example, when the searcher presses the reservation button B2 on the search result pages P2 to P4 displayed on the user terminal 2, the reservation processing unit 115 accepts a reservation for the corresponding restaurant. Note that, when the searcher presses the reservation button B2, the reservation processing unit 115 may cause the user terminal 2 to display a reservation page for the searcher to input detailed reservation information. When the reservation process is completed, the reservation processing unit 115 notifies the user terminal 2 of a reservation completion email, for example.

The evaluation processing unit 116 calculates an evaluation value for each facility. For example, the evaluation processing unit 116 calculates the average value of the individual evaluation values associated with all comments posted for the facility as the first total evaluation value (first total evaluation value of the present invention) of the facility. do. The evaluation processing unit 116 registers the calculated first total evaluation value in the "first total evaluation value" of the facility information D1 (see FIG. 2). The presentation processing unit 114 may display the first total evaluation value calculated by the evaluation processing unit 116 on the search result page P2. The evaluation processing unit 116 is an example of an evaluation processing unit of the present invention.

[User terminal 2]
As shown in FIG. 1, the user terminal 2 includes a control section 21, a storage section 22, an operation display section 23, a communication I/F 24, and the like. The user terminal 2 is, for example, an information processing device such as a mobile phone, a smartphone, a tablet terminal, an in-vehicle device, or a personal computer.

The communication I/F 24 connects the user terminal 2 to the communication network N1 by wire or wirelessly, and performs data communication according to a predetermined communication protocol with an external device such as the information presentation device 1 via the communication network N1. It is a communication interface for execution.

The operation display unit 23 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays information such as various web pages, and an operation unit such as a mouse, keyboard, or touch panel that receives operations. .

The storage unit 22 is a nonvolatile storage unit such as an HDD (Hard Disk Drive), an SSD (Solid State Drive), or a flash memory that stores various information. For example, the storage unit 22 stores a control program such as a browser program. Specifically, the browser program is a control program for causing the control unit 21 to execute communication processing with an external device such as the information presentation device 1 according to a communication protocol such as HTTP (Hypertext Transfer Protocol). Further, the browser program may be a dedicated application for executing communication processing with the information presentation device 1 according to a predetermined communication protocol. Note that the storage unit 22 may also store other information such as map data.

The control unit 21 includes control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various calculation processes. The ROM is a nonvolatile storage unit in which control programs such as a BIOS and an OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or nonvolatile storage unit that stores various information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. The control unit 21 controls the user terminal 2 by executing various control programs stored in the ROM or the storage unit 22 in advance on the CPU.

Specifically, the control unit 21 functions as the browser processing unit 211 by executing various processes according to the browser program stored in the storage unit 22. The browser processing unit 211 executes a browser process that causes the operation display unit 23 to display a web page provided from the information presentation device 1 via the communication network N1, and inputs an operation on the operation display unit 23 to the information presentation device 1. Is possible. That is, the user terminal 2 can function as an operation terminal for the information presentation device 1 by executing the browser program by the control unit 21. Note that a part or all of the processing units included in the control unit 21 may be composed of electronic circuits.

For example, in the user terminal 2, when a user operation is performed to request access to a predetermined URL corresponding to a review site provided by the information presentation system 100, the control unit 21 controls the information presentation device 1 The data of the web page of the word-of-mouth site is acquired from , and the web page of the word-of-mouth site is displayed on the operation display unit 23. Note that, for example, an access request to the predetermined URL is made by a selection operation from a list of websites registered in advance, a text input operation, or the like. In addition, if a dedicated application corresponding to the information presentation device 1 is installed on the user terminal 2, the user of the user terminal 2 can display the above information on the operation display section 23 by performing an operation to start the dedicated application. The review site's web page will be displayed. The user (poster) can post a desired comment on the word-of-mouth site by operating the user terminal 2 (see FIG. 4).

For example, in the user terminal 2, when a user operation is performed to request access to a predetermined URL corresponding to a reservation site provided by the information presentation system 100, the control unit 21 controls the information presentation device 1, the data of the web page of the reservation site is acquired, and the web page of the reservation site is displayed on the operation display section 23. Note that, for example, the access request to the predetermined URL is performed by a selection operation from a list of pre-registered websites, a selection operation from search results on an information search site, a text input operation, or the like. In addition, if a dedicated application corresponding to the information presentation device 1 is installed on the user terminal 2, the user of the user terminal 2 can display the above information on the operation display section 23 by performing an operation to start the dedicated application. The reservation site web page will be displayed. By operating the user terminal 2, the user (searcher) can search the reservation site for a facility that meets the desired search conditions and view the search results (reviews, etc.). Furthermore, the user can select a desired facility from among the facilities presented as the search results and apply for a reservation.

[Information presentation processing]
The information presentation process executed in the information presentation system 100 will be described below with reference to FIG. 8. Specifically, in this embodiment, the information presentation process is executed by the control unit 11 of the information presentation device 1. Further, the control unit 11 can execute information presentation processing in parallel for each of the user terminals 2 in response to access from each of the user terminals 2. Note that the control unit 11 may end the information presentation process midway through a predetermined operation of the user terminal 2.

Note that the present invention can be regarded as an invention of an information presentation method that executes one or more steps included in the information presentation process. Furthermore, one or more steps included in the information presentation process described here may be omitted as appropriate. Note that the steps in the information presentation process may be executed in a different order as long as similar effects are produced. Furthermore, although the case where each step in the information presentation process is executed by the control unit 11 will be described as an example here, an information presentation method in which each step in the information presentation process is executed in a distributed manner by a plurality of processors. Other embodiments are also possible.

Here, when one or more users (posters) post comments (reviews) about restaurants on a review site using the user terminal 2, a plurality of comments are stored in the storage unit 12 of the information presentation device 1. It is assumed that It is also assumed that the storage unit 12 stores comment information D2 (see FIG. 3) in which information regarding the comment is registered.

First, in step S11, the control unit 11 receives a facility search request from the user terminal 2. Specifically, the control unit 11 controls the scheduled usage date and usage schedule input by the user (searcher) on the condition setting page of the reservation site (for example, restaurant reservation site) displayed on the user terminal 2. It accepts search requests including search conditions such as time, region, cooking genre, cooking course, number of users, purpose of use, and price (budget).

Next, in step S12, the control unit 11 acquires the search conditions. For example, the control unit 11 acquires the search conditions of "December 24, 2020" as the scheduled date of use, "18:30" as the scheduled time of use, and "2 people" as the number of users.

Next, in step S13, the control unit 11 executes a search process and determines whether or not there is a facility that satisfies the search condition in the facility information D1 (see FIG. 2). If there is a facility that satisfies the search conditions (S13: Yes), the process moves to step S14, and if there is no facility that satisfies the search conditions (S13: No), the process moves to step S11. Returning to step S11, the control unit 11 executes the search process again based on the search conditions changed by the searcher.

Next, in step S14, the control unit 11 extracts facilities that satisfy the search conditions from the facility information D1. For example, the control unit 11 extracts restaurants S1, S2, . . . where reservations can be made for "two people from 18:30 on December 24, 2020."

Next, in step S15, the control unit 11 determines whether a specific comment is associated with the extracted facility. The specific comments are comments corresponding to at least one of the season, period, and event corresponding to the scheduled usage date, comments corresponding to the time zone of the scheduled usage time, and comments including a predetermined keyword. For example, if the scheduled date of use is December 24, 2020, this corresponds to the Christmas season, so the control unit 11 determines whether comments related to Christmas (specific comments) are included in the comments associated with the extracted facility. Determine whether it exists. For example, if "Christmas" is selected as the purpose of use in the search condition, the control unit 11 determines whether there is a comment related to Christmas (specific comment) among the comments associated with the extracted facility. Determine whether or not. The control unit 11 may determine the presence or absence of the specific comment based on the purpose of use selected by the poster (see FIG. 4), or may determine the presence or absence of the specific comment based on the content of the comment (the keyword) input by the poster. The presence or absence of the specific comment may be determined. If a specific comment is associated with the extracted facility (S15: Yes), the process moves to step S16, and if a specific comment is not associated with the extracted facility (S15: No), the process moves to step S18. do.

In step S16, the control unit 11 extracts the specific comment. For example, the control unit 11 extracts specific comments C1, C2, C3, . . . related to Christmas from a plurality of comments associated with the restaurant S1. Step S16 is an example of an extraction step of the present invention.

Next, in step S17, the control unit 11 presents the user terminal 2 with a search result including the facility information of the extracted facility and the specific comment. For example, the control unit 11 sends the search results including the extracted facility information of each restaurant (see FIG. 2) and specific comments associated with each restaurant (see FIG. 3) to the searcher's user terminal 2. (See Figure 5). Here, if the searcher selects the restaurant S1 on the search result page P2 shown in FIG. 5, for example, the control unit 11 causes the user terminal 2 to display detailed information on the restaurant S1 shown in FIG. Further, when the searcher selects the “review” tab K8 on the search result page P3 shown in FIG. Display it on terminal 2. The specific comment is displayed on the word-of-mouth page. Note that if a comment other than the specific comment is also associated with the extracted facility, the control unit 11 may display the comment on the user terminal 2 with a lower priority than the specific comment. Step S17 is an example of a presentation step of the present invention. After that, the process moves to step S19.

On the other hand, if the specific comment is not associated with the facility extracted in step S14 (S15: No), in step S18, the control unit 11 presents the user terminal 2 with a search result including facility information of the extracted facility. . Note that if a comment other than the specific comment is associated with the extracted facility, the control unit 11 may present the user terminal 2 with a search result including the facility information and the comment. As a result, the comments other than the specific comment are displayed on the word-of-mouth page. After that, the process moves to step S19.

In step S19, the control unit 11 determines whether or not a facility reservation has been accepted from the searcher. For example, when the searcher presses a reservation button B2 on the search result pages P2 to P4 displayed on the user terminal 2, the control unit 11 accepts a reservation for the corresponding restaurant. If the control unit 11 accepts the reservation (S19: Yes), the process moves to step S20, and if the control unit 11 does not accept the reservation (S19: No), the process moves to step S11. For example, if the searcher does not wish to make a reservation among the facilities presented on the search result page (S19: No), the searcher changes the search conditions and issues a search request again (S11).

In step S20, the control unit 11 executes a reservation process for the facility that has received a reservation from the searcher. For example, the control unit 11 performs data communication with a facility terminal (not shown) of the restaurant S1 to confirm the searcher's reservation. When the reservation process is completed, the control unit 11 notifies the searcher's user terminal 2 of a reservation completion email, for example.

As described above, the control unit 11 executes the information presentation process. Further, the control unit 11 executes the information presentation process every time it receives a search request.

As explained above, the information presentation device 1 according to the present embodiment is configured to collect comments posted by users (posters) who have used a facility, the facility, the date and time of use by the user, and the purpose of use. The facility is identified based on at least one of the scheduled date of use, scheduled time of use, and purpose of use of the user (searcher) who is scheduled to use the facility. The specific comments are extracted and the extracted specific comments are presented to the searcher. As a result, facility searchers can check the timing (for example, when an event is being held), season, time zone (for example, lunch time, dinner time), and date (for example, month, day, day of the week) on the day they plan to use the facility. You can view comments from people who have used the facility in the past. For example, a searcher who wants to make a reservation at restaurant S1 for Christmas can view comments from posters who have used restaurant S1 for Christmas in the past. Further, for example, a searcher who wants to make a reservation at restaurant S1 for lunchtime can view comments from posters who have used restaurant S1 for lunchtime in the past. Further, for example, a searcher who wants to make a reservation at the restaurant S1 on Fridays can view comments from posters who have used the restaurant S1 on Fridays in the past. Furthermore, the searcher can view only the specific comments at once. Therefore, the searcher can refer to the specific comment and decide whether to make a reservation at the restaurant S1. Therefore, the information presentation device 1 can present useful information to the users of the facility.

Furthermore, the searcher can easily make a reservation for a facility by referring to the specific comment. Therefore, the searcher does not need to repeatedly perform search operations or review word-of-mouth reviews over and over again, making it possible to reduce communication traffic related to search processing and effectively utilize computer resources.

The information presentation system of the present invention is not limited to the above-described embodiments. As another embodiment of the present invention, the control unit 11 (evaluation processing unit 116) calculates the average value of the plurality of individual evaluation values corresponding to each of the plurality of specific comments extracted by the extraction processing unit 113, It may be calculated as two total evaluation values (second total evaluation value of the present invention). The above-mentioned first total evaluation value is, for example, the average value of the individual evaluation values associated with all the comments posted for the restaurant S1, whereas the second total evaluation value is, for example, the average value of the individual evaluation values associated with all the comments posted for the restaurant S1. This is the average value of the individual evaluation values associated with the specific comment among all the comments posted for the store S1. Therefore, the second total evaluation value may differ for each facility depending on the type of the specific comment. For example, a first total evaluation value of restaurant S1, a second total evaluation value calculated based on a specific comment corresponding to Christmas at restaurant S1, and a second total evaluation value calculated based on a specific comment corresponding to lunch at restaurant S1. The second total evaluation value may be different from each other.

The control unit 11 (presentation processing unit 114) presents the second total evaluation value to the user terminal 2 of the searcher. Further, the presentation processing section 114 presents facility information of the facilities searched by the search processing section 112 to the searcher's user terminal 2 in an order according to the second total evaluation value. For example, in the search results shown in Figure 9, for restaurants where reservations can be made for "2 people from 18:30 on December 24, 2020," the search result was calculated based on the individual evaluation value of each specific comment corresponding to Christmas. The second total evaluation value is presented, and a plurality of restaurants are displayed in a list in descending order of the second total evaluation value. For example, in the search results shown in Figure 10, for restaurants that can be reserved for "4 people from 12:00 on May 12, 2020," the calculation is calculated based on the individual evaluation value of each specific comment corresponding to lunch. The second total evaluation value is presented, and a plurality of restaurants are displayed in a list in descending order of the second total evaluation value.

According to this configuration, facilities with high evaluation values are displayed preferentially for each category such as season, time of year, time of day, and event, and comments (reviews) according to the category are presented, making it easy to search. It will be useful information for the people.

Further, as another embodiment of the present invention, the control unit 11 may selectably present comment categories (usage conditions) to the user terminal 2 on the search result page. For example, the control unit 11 may search for lunch, dinner, Christmas, Valentine's Day, Halloween, year-end party, New Year's party, Father's Day, Mother's Day, date, entertainment, dinner, girls' night out, farewell, etc. on the search result page P4 (review page). Categories such as reception, month, day, day of the week, type of cuisine, type of cooking course, price of food, etc. are displayed in a selectable manner, and the specific comments corresponding to the category selected by the searcher are extracted and displayed to the user. Present on terminal 2. Thereby, the searcher can extract and view specific comments corresponding to the desired category on the word-of-mouth page. Furthermore, the searcher can arbitrarily switch categories and extract and view specific comments.

Further, as another embodiment of the present invention, the control unit 11 acquires the current time, searches for a facility that can be reserved within a predetermined time from the current time, and selects the current date and time (search The specific comment corresponding to the condition (an example of the condition) may be extracted and presented to the user terminal 2. For example, when a user is moving with the user terminal 2 on foot or in a vehicle during dinner time during the Christmas season, the control unit 11 acquires the location information and current date and time of the user terminal 2, A facility is searched for that is within a predetermined range from the current location of the user terminal 2 and that can be reserved within a predetermined time from the current time. Further, the control unit 11 may extract the specific comments corresponding to Christmas and dinner from among the comments associated with the searched facility and present them to the user terminal 2. In this way, the control unit 11 may present the specific comment specified based on the search condition corresponding to the user to the user, regardless of whether or not there is a search request from the user. Further, the control unit 11 may update the specific comment presented to the user terminal 2 in real time according to the movement of the user terminal 2. Further, the control unit 11 may cause the specific comment to be displayed as a pop-up on the user terminal 2.

Note that the above-described embodiment is configured to present the comments and photos posted by the first user of the facility to the second user of the facility; however, in another embodiment, the control unit 11 may The configuration may be such that only the photos posted by the first user who used the facility are presented to the second user of the facility. For example, the control unit 11 searches the SNS server (storage unit 12) in which a plurality of posted photos are stored for search conditions corresponding to the second users who can use the facility (for example, scheduled date of use, scheduled time of use, A specific photo (specific image) specified based on the purpose) is extracted, and the extracted specific photo is presented to the second user. Note that the control unit 11 can perform image analysis on posted photos to extract specific photos that correspond to the search conditions.

1: Information presentation device 2: User terminal 100: Information presentation system 111: Acquisition processing section 112: Search processing section 113: Extraction processing section 114: Presentation processing section 115: Reservation processing section 116: Evaluation processing section 211: Browser processing section

Claims (6)

a search processing unit that searches for facilities based on search conditions including a scheduled date of use and a scheduled time of use set by the user;
A facility that is searched by the search processing unit based on the scheduled usage time set by the user from a storage unit that stores comments posted by posters who have used the facility in association with the facility. an extraction processing unit that extracts the comment associated with as a specific comment ;
a presentation processing unit that associates the facility information of the facility searched by the search processing unit with the specific comment extracted by the extraction processing unit and presents it to the user;
An information presentation system comprising: a search processing unit that searches for facilities based on search conditions including a scheduled date of use and a scheduled time of use set by the user;
With reference to a storage unit that stores the scheduled date of use, scheduled time of use, and keywords related to each, search information related to at least one of the scheduled date of use and the scheduled time of use set in the search condition. a determination processing unit that determines the keyword as a search keyword;
an extraction processing unit that extracts the comment containing the search keyword determined by the determination processing unit as a specific comment from a storage unit that stores comments posted by posters who have used the facility in association with the facility;
a presentation processing unit that associates the facility information of the facility searched by the search processing unit with the specific comment extracted by the extraction processing unit and presents it to the user;
An information presentation system comprising: a search step of searching for a facility based on search conditions including a scheduled date of use and a scheduled time of use set by the user;
Based on the scheduled usage time set by the user , the facility searched in the search step is selected from a storage unit that stores comments posted by posters who have used the facility in association with the facility. an extraction step of extracting the associated comment as a specific comment ;
a presentation step of presenting facility information of the facility searched in the search step and the specific comment extracted in the extraction step to the user in association with each other ;
An information presentation method performed by one or more processors. a search step of searching for a facility based on search conditions including a scheduled date of use and a scheduled time of use set by the user;
With reference to a storage unit that stores the scheduled date of use, scheduled time of use, and keywords related to each, search information related to at least one of the scheduled date of use and the scheduled time of use set in the search condition. a determining step of determining the keyword as a search keyword;
an extraction step of extracting the comment including the search keyword determined in the determination step as a specific comment from a storage unit that stores comments posted by posters who have used the facility in association with the facility;
a presentation step of presenting facility information of the facility searched in the search step and the specific comment extracted in the extraction step to the user in association with each other;
An information presentation method performed by one or more processors. a search step of searching for a facility based on search conditions including a scheduled date of use and a scheduled time of use set by the user;
Based on the scheduled usage time set by the user , the facility searched in the search step is selected from a storage unit that stores comments posted by posters who have used the facility in association with the facility. an extraction step of extracting the associated comment as a specific comment ;
a presentation step of presenting facility information of the facility searched in the search step and the specific comment extracted in the extraction step to the user in association with each other ;
An information presentation program that causes one or more processors to execute. a search step of searching for a facility based on search conditions including a scheduled date of use and a scheduled time of use set by the user;
With reference to a storage unit that stores the scheduled date of use, scheduled time of use, and keywords related to each, search information related to at least one of the scheduled date of use and the scheduled time of use set in the search condition. a determining step of determining the keyword as a search keyword;
an extraction step of extracting the comment including the search keyword determined in the determination step as a specific comment from a storage unit that stores comments posted by posters who have used the facility in association with the facility;
a presentation step of presenting facility information of the facility searched in the search step and the specific comment extracted in the extraction step to the user in association with each other;
An information presentation program that causes one or more processors to execute.

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