JP7390764B1 - Baggage tag management method, information processing device, information processing program and recording medium - Google Patents

Abstract

An object of the present invention is to contribute to easily outputting a baggage tag by using a transaction number associated with baggage tag information that is specified in advance using verification information. SOLUTION: In a baggage tag management method, an information processing server 10 receives a baggage delivery request from a first user, and identifies a boarding flight on an airline given by a first airline system 300a. When the verification information including at least the above information is received, the first transaction number given to the delivery request and the baggage tag information identified using the verification information are stored in the storage device 103 in association with each other, When receiving a request to output a baggage tag using a transaction number, the baggage tag information stored in the storage device 103 is transmitted to the terminal device 200 that sent the output request. [Selection diagram] Figure 1

Description

The present invention relates to a baggage tag management method, an information processing device, an information processing program, and a recording medium.

Methods have been developed to manage the baggage of passengers traveling on airplanes. For example, a computer that is capable of communicating with a passenger's terminal and a terminal at an airport baggage claim area and has a storage means manages baggage accepted at a baggage claim area from the baggage claim area to the baggage storage area, and then manages the baggage at the check-in counter. This system also confirms that the baggage is indeed belonging to a passenger boarding the aircraft. The ID number is issued in response to a passenger's baggage claim application, stored in a storage means, and notified to the passenger's terminal. A cover letter containing the code number and information on the number of pieces of baggage is issued at the baggage claim area according to the number, and when the baggage with the cover letter printed with the issued code number attached is transported to the baggage claim area. When the code number included in the cover letter is entered from the baggage drop terminal, the computer matches the code number with the flight reservation information, and if the code number can be matched with the flight reservation information, the computer checks the baggage An instruction to issue a tag is sent to a terminal at the baggage drop-off facility, and the terminal at the baggage drop-off facility, which receives the instruction to issue a baggage tag, issues a baggage tag that can identify that the baggage belongs to the passenger. There is a passenger baggage claim management system (for example, see Patent Document 1).

Japanese Patent Application Publication No. 2004-359027

However, in the technology of Patent Document 1 mentioned above (hereinafter referred to as the prior art), since the baggage tags attached to the baggage of passengers boarding an aircraft are issued at the airport, there is room for improvement as a baggage tag management method.

An object of the present invention is to provide a baggage tag management method, an information processing device, an information processing program, and a recording medium that are improved in the management of baggage tags.

A baggage tag management method according to one aspect of the present invention is a baggage tag management method in an information processing system including an information processing server connected to one or more terminal devices via a communication network, wherein the information processing server When a baggage delivery request is received from one user and verification information including at least boarding information that can identify the boarding flight on the airline given from the first airline system is received, the delivery request is given to the delivery request. A storage device stores the first transaction number attached to the baggage in correspondence with information on the baggage tag attached to the baggage identified using the verification information, and stores the baggage tag using the first transaction number in a storage device. When the output request is received, the information on the baggage tag stored in the storage device is transmitted to the terminal device that sent the output request.

A baggage tag management method according to one aspect of the present invention is a baggage tag management method in an information processing system including an information processing server connected to one or more terminal devices via a communication network, wherein the information processing server In response to receiving a baggage delivery request from one user and receiving verification information that includes at least boarding information that can identify the boarding flight on the airline given by the first airline system, In the case where the first transaction number assigned to the baggage is associated with information on the baggage tag attached to the baggage identified using the verification information and stored in a storage device, the information processing server When receiving a request to output the baggage tag using the first transaction number, the information processing server is used to send the baggage tag stored in the storage device to the terminal device that sent the output request. It is now possible to obtain information about.

An information processing device according to one aspect of the present invention includes a communication unit that communicates with one or more terminal devices via a communication network, and a communication unit configured to receive a baggage delivery request from a first user, and receive a baggage delivery request from a first airline system. upon receipt of verification information that includes at least boarding information that can identify a boarding flight on a designated airline, the first transaction number assigned to the delivery request and the baggage identified using the verification information; and the information on the baggage tag attached to the baggage tag, and when a request for outputting the baggage tag using the first transaction number is received, to the terminal device that sent the output request. and a control section that transmits information on the baggage tag stored in the storage device.

An information processing program according to one aspect of the present invention includes communication processing for communicating with one or more terminal devices via a communication network, receiving a baggage delivery request from a first user, and receiving a request for delivery of baggage from a first airline system. upon receipt of verification information that includes at least boarding information that can identify a boarding flight on a designated airline, the first transaction number assigned to the delivery request and the baggage identified using the verification information; and the information on the baggage tag attached to the baggage tag, and when a request for outputting the baggage tag using the first transaction number is received, to the terminal device that sent the output request. and a control process for transmitting information on the baggage tag stored in the storage device.

A recording medium according to one aspect of the present invention includes a communication process for communicating with one or more terminal devices via a communication network, receiving a baggage delivery request from a first user, and receiving a baggage delivery request from a first airline system. When receiving verification information that includes at least boarding information that can identify a flight on an airline that has been boarded, the first transaction number assigned to the delivery request and the baggage identified using the verification information When a request for outputting the baggage tag using the first transaction number is received, the terminal device that has sent the output request is stored in a storage device in association with the information on the baggage tag attached . and a control process for transmitting information on the baggage tag stored in the storage device.

According to the present invention, it is possible to contribute to easily outputting a baggage tag by using a transaction number associated with baggage tag information that is specified in advance using verification information.

A block diagram showing an example of a functional configuration of an information processing system and an information processing server according to Embodiment 1 of the present invention A block diagram showing another example of the functional configuration of the information processing system and the information processing server according to Embodiment 1 of the present invention A block diagram showing an example of a functional configuration of a terminal device according to Embodiment 1 of the present invention A sequence diagram showing an example of a procedure for transmitting and receiving information and processing information between an information processing server, one or more terminal devices, and an airline system according to Embodiment 1 of the present invention. Diagram showing an example of first table information that associates user identification information, transaction number, and delivery request content Sequence diagram showing an example of information transmission/reception and information processing procedures between the information processing server and multiple airline systems A flow diagram showing an example of the flow of operation of the information processing server according to Embodiment 1 of the present invention A flow diagram showing another example of the flow of operation of the information processing server according to Embodiment 1 of the present invention A diagram showing an example of the flow of operations for setting deadline information based on the contents of a delivery request. A diagram showing an example of the hardware configuration of a computer that realizes the functions of each part through programs.

(Circumstances leading to the invention of one aspect of the present invention)

In the conventional technology, the baggage of passengers boarding an airline's aircraft is collected in the city, the baggage is transported to the airport with a cover letter containing a code number, and the baggage is coded using a terminal of the airline installed at the airport. This is a technology that issues baggage tags based on inquiries about numbers and reservation information, and allows passengers to load their baggage onto flights without having to carry it around town themselves.

The prior art can save passengers the trouble of transporting their baggage from, for example, a hotel to an airport, while allowing a plurality of pieces of baggage to be carried all at once from a baggage claim area to a baggage deposit area at the airport. Therefore, when the flight time of an airline flight is approaching and baggage is brought in in bulk, the work of airport personnel may be temporarily strained due to the task of issuing baggage tags and attaching them to the baggage. be.

One method for solving this problem is the conventional method of issuing baggage tags at airports throughout the city. In the conventional method, for example, a reception counter is set up for each airline at a predetermined terminal such as a train station, and the passenger goes to the reception counter of the airline for which he or she has made a boarding reservation, and then checks in for boarding and also submits a baggage tag. You can receive the issuance service of

However, in order to receive the services provided by the conventional method, the passenger is restricted to a specific location for the time required to issue a baggage tag, so if the passenger is a tourist, will affect sightseeing hours and sightseeing plans.

In order to solve the problem of being restricted to a specific location for the entire work time required to issue baggage tags in the conventional method, it is necessary for passengers to perform the baggage tag issuance work, including outputting baggage tags, by themselves using a terminal device. It is easy to do. However, it is generally difficult to output the baggage tag in a predetermined medium using a passenger's arbitrary terminal device.

Therefore, the inventor of the present invention focused on the fact that the task of issuing a baggage tag consists of identifying the baggage tag and outputting the baggage tag. By having the information specified and outputting the baggage tag by operation on the terminal device by any person not limited to the user, the transaction number that is associated with the baggage tag information specified in advance using the verification information is used. Therefore, the inventors have devised a baggage tag management method and an information processing device that contribute to making it possible to easily output baggage tags, and have come to invent one aspect of the present invention.

Note that in this disclosure, terms are defined as follows.

(This service)
In this disclosure, a service provided using an information processing server is referred to as this service. The basic service content of this service is, for example, when a passenger using an airplane uses a terminal device to request delivery of baggage to the information processing server, and provides information such as the flight reservation number to the information processing server. In response to checking the baggage at a designated location, a baggage tag will be attached to the baggage, and the baggage with the baggage tag will be delivered from the designated location to the airport, and the passenger will board the flight. It may also be carried on a flight. In addition, in this service, the object on which baggage with a baggage tag is loaded is not limited to an aircraft, but may be other moving objects such as a vehicle or a ship.

(user)
Users of this service are called users. The user may be a person who receives this service on a website related to this service or on application software related to this service. The user may be a resident of the second country who is temporarily staying in the first country, for example for tourist purposes or business. Further, the user may be, for example, a resident of the first country and a person who temporarily stays in another area from any region of the first country.

(Administrator)
The administrator may be a person who manages or operates the information processing server used in this service. Specifically, the administrator may be, for example, a natural person or a corporation that manages and operates an information processing server in order to provide this service to users. Further, the administrator may be composed of one or more persons. An administrator may be referred to as a controlling administrator.

(Baggage tag)
Baggage tags are tags that are attached to baggage to distinguish them, and can read the passenger's name, flight information, departure airport information, arrival airport information, etc. Good too. The baggage tag may be a physical item, such as a paper sticker that is tied to a predetermined location on the baggage, and two-dimensional barcode information may be written on the paper sticker. The two-dimensional barcode information may be readable, for example, information on departure airports, or information on intermediate airports. Further, the baggage tag may be tag information written on an electronic member attached to or built into the baggage.

The definitions of terms used in the present disclosure have been explained above. When defined terms have special meanings, further definitions may be provided in the description of the embodiments.

Embodiments of the present invention will be described in detail below with reference to the drawings. In the embodiments, components having the same functions are denoted by the same reference numerals, and overlapping explanations will be omitted. The embodiment described below represents one specific example of the present disclosure. The configurations shown in the embodiments, the processes in the flowcharts, the order of the processes, etc. are merely examples, and do not limit the technology of the present disclosure.

(Embodiment 1)
The configurations of an information processing system 1 and an information processing apparatus 100 according to this embodiment will be described with reference to FIGS. 1 to 3. FIG. 1 is a block diagram showing an example of the functional configuration of an information processing system 1 and an information processing apparatus 100 according to Embodiment 1 of the present invention. FIG. 2 is a block diagram showing another example of the functional configuration of the information processing system 1 and the information processing device 100 according to the first embodiment of the present invention. FIG. 3 is a block diagram showing an example of the functional configuration of the terminal device according to Embodiment 1 of the present invention.

In FIG. 1, an information processing system 1 includes an information processing device 100, a storage device 103, one or more terminal devices 200, and a plurality of airline systems 300. Each of the plurality of airline systems 300 may hold its own storage area such as a database, or two or more airline systems 300 may share and hold one storage area. Each element included in the information processing system 1 may be able to communicate with each other via a communication network. In FIG. 1, an information processing device 100 may be called an information processing server 10.

In FIG. 1, the information processing device 100 and the information processing server 10 can be interchanged. In FIG. 1, the information processing server 10 is described as including the information processing device 100 and not including the storage device 103, but as shown in FIG. It is also possible to have a configuration including.

In the following, the information processing server 10 includes both the system configuration shown in FIG. 1 and the system configuration shown in FIG. 2. That is, whether or not the storage device 103 is included in the information processing server 10 does not limit the scope of the present disclosure. Note that the communication unit 101 and storage device 103, which will be described later, may be connected to each other via a communication network.

As will be described later, the information processing server 10 receives a baggage delivery request from the first user and is capable of identifying the flight on the airline given to the first user by the first airline system 300a. When verification information including at least certain boarding information is received, the first transaction number given to the delivery request is associated with the baggage tag information identified using the verification information and stored in the storage device 103. When a baggage tag output request using the first transaction number is received, the baggage tag information stored in the storage device 103 is sent to the terminal device 200 that sent the output request. It may be a computer or a recording medium that has the function of providing services. The information processing server 10 may be realized, for example, by a combination of a general-purpose computer and software that performs each operation described in this embodiment.

Note that there may be a plurality of information processing servers 10 and storage devices 103 shown in FIG. 1, and a plurality of information processing servers 10 shown in FIG. 2. In such cases, multiple functions may be distributed across multiple servers and multiple devices. The storage device 103 may be called a storage server 103.

Note that some of the one or more servers that constitute the information processing server 10 and the storage device 103 may be installed in a second country different from the first country where this service is implemented. The administrator's address or residence may be in the first country or in one or more countries other than the first country. In this disclosure, for example, the administrator implementing the baggage tag management method related to this service in the first country using the information processing server 10 installed in the second country is an implementation act in the first country. It may be considered that there is. This is because using the information processing server 10 installed in the second country means that first information is transmitted from the terminal device 200 used in the first country to the information processing server 10, and from the information processing server 10. This is because the transmission of the first information and the reception of the second information are both acts carried out in the first country.

Returning to FIGS. 1 and 2, the information processing device 100 includes a communication section 101 and a control section 102. The communication unit 101 and the control unit 102 are connected to each other by wire or wirelessly. As shown in FIG. 3, the terminal device 200 may include a display medium 201, an input section 202, a communication section 203, a memory 204, and a control section 205. Each element included in the terminal device 200 may be wired or wirelessly connected to some or all of the other elements based on design specifications.

For example, the terminal device 200 provides a delivery settings page that allows setting of information for specifying the collection location, delivery destination, and personal information such as the user's name in order to request the information processing server 10 to deliver baggage. It may be an information device that has a function of displaying on the display medium 201, associating the contents set on the delivery setting page with the user's identification information, and transmitting the associated information to the information processing server 10 via the communication network. .

The personal information may include the user's name, facial photo information, and passport information. The facial photo may be, for example, a facial photo taken with the imaging lens of the terminal device 200 equipped with a camera function. The passport information may include at least one of information on a face photo affixed to the passport, text information printed on the passport, and information stamped on the passport. In the present disclosure, a facial photo attached to a passport may be referred to as a passport facial photo. Note that in this disclosure, personal information may be information for identifying an individual, and personal information may be referred to as person-identifying information.

Further, in order to request the information processing server 10 to output a baggage tag, the terminal device 200 causes the display medium 201 to display a transaction number setting page that allows setting of at least a transaction number, and displays the transaction number setting page on the display medium 201. The information device may have a function of transmitting the contents set in , to the information processing server 10 via a communication network. Note that the terminal device that makes the delivery request and the terminal device that makes the output request may be physically different terminal devices.

The terminal device 200 may be, for example, a smartphone, a tablet terminal, a notebook computer, a desktop computer, a wearable terminal, or a dedicated terminal.

The display medium 201 may be, for example, a two-dimensional display or a three-dimensional display in virtual reality, mixed reality, or the like. The two-dimensional display may be a liquid crystal display, an organic EL display, or the like. The type of display does not limit the scope of this disclosure.

The input unit 202 has a function of selecting display content on the display medium 201 and a function of inputting or editing characters. The input unit 202 receives input from the user.

The input unit 202 may be, for example, at least one of a keyboard, a mouse, a hardware button, a touch operation using a touch panel, a stylus pen using a touch panel, an input based on user's line of sight detection, and a voice input. good. The keyboard may be an externally connected physical keyboard or a software keyboard on a touch panel. Further, when the display medium 201 is a three-dimensional display in virtual reality, mixed reality, etc., information input or information selection may be performed based on a dedicated controller, user's gesture, or the like.

The communication unit 203 may be connected to the communication unit 101 via a communication network, and may receive signals or information from the information processing server 10, for example. The communication unit 203 may be, for example, a communication module including an antenna for wireless communication. Further, the communication unit 203 may be, for example, a communication module for wired communication.

The memory 204 may have a function of storing information received by the communication unit 203 from the information processing server 10 or the like. The memory 204 may store various application software when the communication unit 203 receives various application software, which will be described later. In the following description, the terminal device 200 may store various information received from the information processing server 10 in the memory 204, for example. The memory 204 may have a function of temporarily storing various information, a function of storing various information non-temporarily unless the information is deleted using the input unit 202, or a combination thereof. good.

The control unit 205 performs various controls in the terminal device 200. For example, the control unit 205 may cause the communication unit 203 to store the information received from the information processing server 10 in the memory 204. The control unit 205 may cause the input unit 202 to receive input from the user.

Further, the control unit 205 may have a function of displaying the above-mentioned delivery setting page or the like on the display medium 201, for example, based on information received from the information processing server 10. Further, the control unit 205 may have a function of displaying predetermined information on the display medium 201 based on instructions from various applications or the information processing server 10, for example. Since the function of the control unit 205 to display various information on the display medium 201 is a known technology, detailed explanation will be omitted.

The control unit 205 may be, for example, a control circuit that controls each unit using electrical signals. Specifically, the control unit 205 may be configured by, for example, an integrated circuit such as an FPGA (Field Programmable Gate Array). The control unit 205 may be realized by, for example, a CPU (Central Processing Unit) or an MPU (Micro Processing Unit). Control unit 205 may include, for example, a web browser.

Note that in the above description, each element such as the display medium 201 included in the terminal device 200 is described as being built into the terminal device 200, but it may be attached externally to the terminal device 200. .

In FIGS. 1 and 2, the plurality of airline systems 300 have, for example, a function of managing flight reservations and issuing a unique reservation number in response to a flight reservation request from a passenger or a passenger's agent; The system may have a function of accepting boarding check-in using a reservation number and issuing a boarding pass, or a function of issuing a baggage tag corresponding to information such as the reservation number or boarding pass. The airline system 300 also stores, for example, personal information of the passenger, flight reservation number, boarding flight information including departure and arrival point information, information included in baggage tags, etc., in a mutually associated manner. It may also have a database or storage area. The flight reservation number may be referred to as a flight reservation number.

Note that the functions of the airline system 300 and the information stored in the database and the like included in the airline system 300 are merely examples, and the scope of the present disclosure is not limited by their specific contents. The airline system 300 may be interconnectable with the information processing server 10 and the terminal device 200 via a communication network.

In FIGS. 1 and 2, the storage device 103 stores, for example, baggage tag information identified using verification information and transaction number information in association with each other, by the information processing server 10, as will be described later. It may have a function. Furthermore, the storage device 103 may store, for example, various types of table information that will be described later.

The storage device 103 may store various application software. The various application software may, for example, cause the terminal device 200 to execute this service stand-alone in response to a predetermined operation by the user using the input unit 202. Further, the various application software may be, for example, source codes such as HTML, CSS, and JavaScript (registered trademark) that are read and operated by a Web browser installed on a client PC.

Note that when the storage device 103 includes a database, the structure or model of the database may be a relational database that manages data using predetermined tables, or a non-relational database (NoSQL: Not only SQL). You can. In such cases, the database may be a distributed ledger.

In FIGS. 1 and 2, the communication network may be a network constituted by telecommunication lines. The communication network may be a wired or wireless communication network. The communication network may be, for example, the Internet, a private line, a LAN (Local Area Network), or the like.

In FIGS. 1 and 2, a communication unit 101 included in the information processing device 100 may have a function of communicating with one or more terminal devices 200 via a communication network. Specifically, the communication unit 101 may be connected to the communication unit 203 in the terminal device 200 via a communication network, and may have a function of transmitting and receiving information.

The communication unit 101 may have a function of transmitting and receiving information to and from the storage device 103. The communication unit 101 and the storage device 103 may be connected to each other via a wired network or a wireless network. The communication unit 101 may be, for example, a communication module including an antenna for wireless communication, or may be a communication module for wired communication. Specifications such as the form and standards of the network that connects the communication unit 101 and the storage device 103 do not limit the scope of the present disclosure.

When the control unit 102 receives a baggage delivery request from the first user and receives verification information provided from the first airline system 300a that includes at least boarding information that can identify the boarding flight on the airline, The first transaction number assigned to the delivery request and the baggage tag information identified using the verification information are stored in the storage device 103 in association with each other, and the baggage tag information using the first transaction number is stored in the storage device 103. It may have a function of transmitting baggage tag information stored in the storage device 103 to the terminal device 200b that transmitted the output request when the output request is received.

The control section 102 may be a control circuit that controls each section using electrical signals. Specifically, the control unit 102 may be configured by, for example, an integrated circuit such as an FPGA. Further, the control unit 102 may be realized by, for example, a CPU or an MPU. Details of the functions of the control unit 102 will be described later.

The configuration examples of the information processing system 1, the information processing server 10, and the information processing apparatus 100 according to the present embodiment have been described above with reference to FIGS. 1 to 3.

According to the above configuration example, the information processing system 1 according to the present embodiment allows the baggage tag to be easily output using the transaction number associated with the baggage tag information specified in advance using the verification information. Contribute to things.

Specifically, for example, an information processing method using the information processing server 10 is implemented in response to a user who is a passenger on an airline flight requesting the information processing server 10 to deliver baggage. , this service may be provided to users. The information processing method using the information processing server 10 is referred to as a baggage tag management method in this disclosure.

Note that the baggage tag management method may be implemented based on a program installed in the information processing server 10. In other words, implementing the baggage tag management method by a program implemented based on the administrator's intention without requiring instructions from the administrator of the information processing server 10 from time to time is the same as implementation by the administrator. You can.

Note that this service may be provided, for example, when a user accesses a website related to this service. Further, for example, the application software related to this service is installed on the terminal device 200 operated by the first user, and the service is provided to the first user starting from the start of the application software on the terminal device 200. may be done.

In addition, this service uses the information processing server 10 to specify the baggage tag starting from the user's request for delivery of baggage to the information processing server 10, as long as the baggage tag can be output. Often, the manner in which the services are provided does not limit the scope of this disclosure. For example, the information processing server 10 may transmit application software that operates stand-alone without using a web browser to the terminal device 200, and the present service may be provided using the downloaded application software.

Further, for example, if this service is realized starting from the activation of application software related to this service installed on the terminal device 200 such as a smartphone, the application software may be distributed by a predetermined application distribution (not shown). The information may be downloaded in advance from the system to the terminal device 200 via the communication network. The predetermined application distribution system may be, for example, a system that provides one or more application software to the terminal device 200. Note that application software may also mean an information processing program.

The outline of the baggage tag management method, the information processing device 100, the information processing program, and the services provided by the recording medium recording the information processing program in the present disclosure has been described above.

FIG. 4 is a sequence diagram illustrating an example of a procedure for transmitting and receiving information and processing information between the information processing server 10, one or more terminal devices 200, and the airline system 300 according to the first embodiment of the present invention. The transmission and reception of information between each element included in the information processing system 1 and the information processing performed in each element in implementing the baggage tag management method will be described below with reference to FIG. 4 and the like.

Note that in the following description, for example, displaying predetermined information on the display medium 201 by various programs transmitted from the information processing server 10 to the terminal device 200 and stored in the memory 204 refers to information processing. This may be equivalent to the server 10 directly or indirectly controlling the display of predetermined information.

That is, in the embodiment of the present invention, control by various programs provided from the information processing server 10 to the terminal device 200 and control by the information processing server 10 may be referred to as control by the information processing server 10 or the like. Even if it is simply referred to as control by the information processing server 10, it may be interpreted to have the same meaning as control by the information processing server 10 or the like.

In FIG. 4, for example, the first terminal device 200a operated by the first user may transmit information indicating a predetermined request to the first airline system 300a (step S401).

The predetermined request may be, for example, a request to reserve boarding on an airline flight. The boarding reservation request may also be referred to as a reservation number issuance request.

Specifically, for example, when the first terminal device 200a operated by the first user accesses the website of the first airline, the first airline system 300a stores information in the storage area of the first airline system 300a. Using the stored predetermined information, a web page for setting a boarding reservation may be displayed on the display medium 201a provided in the first terminal device 200a. In such a case, when a reservation for a specific boarding flight is input on the first terminal device 200a, the first airline system 300a sends a reservation for the specific boarding flight from the first terminal device 200a as a boarding reservation request. Information indicating the reservation may be received.

For example, if application software that enables connection with the first airline system 300a is installed on the first terminal device 200a operated by the first user, a page for setting a boarding reservation on the application software may be installed. When a reservation for a specific boarding flight is input in , the first airline system 300a may receive information indicating the reservation for the specific boarding flight as a boarding reservation request from the first terminal device 200a.

In such a case, the first airline system 300a collects information on at least one of the information on the boarding flight selected by the first user and the flight reservation number corresponding to the personal information set by the first user. The reservation number may be issued as information, and the issued reservation number may be stored in the storage area of the first airline system 300a in association with the boarding flight information, the first user's personal information, etc. (step S402a).

Note that the reservation number may be, for example, characters, figures, symbols, numbers, or a combination thereof consisting of a predetermined number of digits. Further, the reservation number may be information that can be read from image information such as a barcode, for example.

Note that the first airline system 300a may notify the first user of the reservation number information, for example, using the first user's address information registered at the timing of the flight reservation request. Further, the first airline system 300a may notify the first user of the reservation number information by displaying the reservation number information on the website of the first airline company or a predetermined page in the application software. The address information may be, for example, an e-mail address, an ID on a predetermined chat application, or the like.

Note that the information on the reservation number held in the first airline system 300a may be used, for example, by telephone, mail, or by using the first user's telephone number, address, etc. The reservation number information may be notified to the first user by other communication means. The method of notifying the reservation number from the first airline company to the first user may be set arbitrarily, and the scope of the present disclosure is not limited by its specific content.

Note that in the present disclosure, a website or application software related to this service may be referred to as a website related to this service. Even if it is simply called a website related to this service, it may be read as a website related to this service, etc. Furthermore, in the present disclosure, a page may mean a range that can be displayed by scrolling on a website related to this service. Furthermore, even if a page is simply called a page, the page may be one or more pages. Transition between multiple pages may be performed based on a predetermined operation.

Note that the predetermined request in step S401 may be, for example, a request for boarding check-in using an already issued reservation number.

Specifically, for example, when the first terminal device 200a operated by the first user accesses the website of the first airline, the first airline system 300a stores information in the storage area of the first airline system 300a. A web page for requesting boarding check-in may be displayed on the display medium 201a using the stored predetermined information. In such a case, when the selection for boarding check-in is executed on the web page displayed on the first terminal device 200a, the first airline system 300a selects the boarding check-in option from the first terminal device 200a. Information indicating that a boarding check-in is requested may be received as the request.

Further, for example, similar to the above-described boarding reservation request, a boarding check-in request may be made using application software that allows connection with the first airline system 300a.

In such a case, the first airline system 300a issues boarding pass information for the first user to board the flight as boarding information, and the first user can be identified using the issued boarding pass information. The information may be stored in the storage area of the first airline system 300a in association with various information (step S402b).

Note that the boarding pass information may be, for example, electronic boarding pass data displayed on the display medium 201. Further, the boarding pass information may be text information including characters, figures, symbols, etc., image information, or a combination thereof. The image information may be, for example, barcode information. The content and specifications of the boarding pass information are merely examples, and the scope of the present disclosure is not limited by the specific content.

Note that the first airline system 300a may notify the first user of the boarding pass information using the same method as the above-described notification of the reservation number.

In this way, the predetermined request in step S401 may be, for example, a boarding reservation request or a boarding check-in request, or other information that can be used to specify baggage tag information, which will be described later. It may be an acquisition request.

Note that when the predetermined request is a boarding reservation request, the information processing in steps S401 and S402 may be performed before step S405, which will be described later. In such a case, boarding check-in that is not a predetermined request may be performed, for example, before step S409, which will be described later. However, as will be described later, when the information processing in step S403 and step S405 is performed as one procedure, the information processing in step S401 and step S402 may be performed before step S403 as shown in FIG. good.

On the other hand, if the predetermined request is a boarding check-in, the information processing in steps S401 and S402 may be performed before step S405, which will be described later. Note that, similarly to the above, when the information processing in steps S403 and S405 is performed as one procedure, the information processing in steps S401 and S402 may be performed before step S403 as shown in FIG. good.

In the above description, the request for boarding reservation was explained as being transmitted from the first terminal device 200a operated by the first user, but for example, the request for boarding reservation was transmitted by the first user's agent. The information may be transmitted from the terminal device 200 that uses the terminal device 200. The first user's agent may be, for example, a travel agent.

Returning to FIG. 4, the information processing server 10 may receive a baggage delivery request from the first user (step S403).

Specifically, for example, when the first terminal device 200a causes the display medium 201a to display a delivery setting page for requesting delivery of baggage on a website related to this service, etc. through an operation by the first user. When content for requesting delivery of baggage is set on the page, the information processing server 10 may receive the set content as a delivery request.

The contents for requesting baggage delivery may include, for example, information on a baggage collection location, information on a delivery destination, information on a delivery date and time, and personal information such as the user's name. As mentioned above, personal information may include a photograph of the user's face.

The information on the collection location, the delivery destination, the delivery date and time, etc. may be arbitrarily written on the delivery setting page using the input section 202, or may be written using a plurality of predetermined pieces of text information. Contents may be selectable from among them using a pull-down menu or a check box. That is, in the present disclosure, setting content may include description and selection of content.

On the other hand, personal information such as the user's name may be settable using the input unit 202, or may be settable through API (Application Programming Interface) cooperation with an external system. The external system may be, for example, predetermined application software.

Note that the delivery destination information may be, for example, information that allows the delivery destination to be specified, rather than information on the specific address or residence of the delivery destination. The delivery date and time information may be, for example, information that allows the delivery date and time to be specified, rather than specific delivery date and time information. Details of the delivery destination specifying information and the delivery date and time specifying information will be described later.

Note that when the first terminal device 200a transmits a delivery request to the information processing server 10, user identification information may be transmitted in association with the set contents. The user identification information may be unique ID information for identifying the user in providing this service.

The identification information may be, for example, a character string composed of at least one of characters and symbols. The identification information may be information given by the information processing server 10 when providing this service, may be unique information that can be set by the user, or may be address information included in the user's personal information. etc. may be used. The address information may be an e-mail address, an ID of a predetermined application such as a social network service or chat, or a telephone number.

Note that the identification information may be unique information that can uniquely identify each user, and the specific content of the user's identification information does not limit the scope of the present disclosure. The timing at which identification information is issued to users can be arbitrarily set by the administrator, and does not limit the scope of the present disclosure. The identification information may be called a user ID. The above content of the identification information is an example, and the scope of the present disclosure is not limited by the specific content.

Note that in the delivery request, if the first user is a new user, the first terminal device 200a requests access to the delivery settings page, and then transmits the contents set on the delivery settings page to the information processing server 10. The identification information registration process may be performed at a predetermined timing up to this point. On the other hand, in the delivery request, if the first user is a repeater, login authentication using the first identification information of the first user may be performed at the predetermined timing.

Note that the contents set on the delivery setting page may be transmitted to the information processing server 10 by selecting or tapping a predetermined button included in the delivery setting page indicating completion of settings using the input unit 202.

Further, for example, when content for requesting delivery of baggage is set on the page and a predetermined condition is satisfied, the set content may be transmitted to the information processing server 10. The predetermined condition may be, for example, that a predetermined period of time elapses without any editing of the setting contents after the contents of the page are set. Further, the predetermined condition may be that a predetermined voice input is performed. The trigger for transmitting the content set on the page from the first terminal device 200a to the information processing server 10 can be arbitrarily set by the administrator, and does not limit the scope of the present disclosure.

Note that this explanation regarding the completion of setting may be applied to the explanation regarding the completion of setting of contents on other predetermined pages in the present disclosure.

In the above description, the contents of the delivery request sent from the first terminal device 200a to the information processing server 10 include, for example, information that identifies the user, information on the collection location, and a delivery destination that can specify the delivery destination. Although the description has been made assuming that specific information and delivery date and time specifying information that can specify the delivery date and time are included, some of this information may be transmitted to the information processing server 10 by means other than the delivery request. . For example, only name information and user ID information that can identify the user are included in the content of the delivery request, and information on the collection location, delivery destination identification information, and delivery date and time identification information is sent to the information processing server 10 at a separate timing. may be sent to. That is, as the content of the delivery request, the information on the collection location, the delivery destination identification information, and the delivery date and time identification information are merely examples, and do not need to be essential elements in the present disclosure.

Returning to FIG. 4, in response to receiving the delivery request, the information processing server 10 associates the first identification information of the first user with the first transaction number given in response to the delivery request and stores it in a storage device. 103 (step S404).

Specifically, for example, in response to receiving a delivery request, the information processing server 10 issues a transaction number for managing the delivery request, and a first identification number of the first user who made the delivery request. The information and the transaction number may be stored in the storage device 103 in association with each other. Note that the information processing server 10 may store the first user's first identification information, the issued transaction number, and the first user's personal information in the storage device 103 in association with each other. The personal information may include the user's name information, face photo information, passport information, and photo information of the baggage that is the subject of the delivery request. That is, the information processing server 10 may be able to identify, for example, the user's face photo and passport information from the information on the photo of the baggage, and as described later, the information processing server 10 may be able to identify, for example, the user's face photo and passport information from the information on the transaction number. It may be possible to specify passport information including at least a face photo and a passport photo.

FIG. 5 is a diagram showing an example of first table information in which user identification information, transaction numbers, and contents of delivery requests are associated with each other. As shown in FIG. 5, for example, information on a pickup location, which is the setting content of a delivery request, may be associated with user identification information and transaction number, and managed in predetermined table information 500. As a result, as will be described later, it may be possible to inquire about the delivery destination information, which is the content of the delivery request, using the transaction number.

Note that the information processing server 10 may notify the first user of the first transaction number information, for example, using address information of the first user registered at the timing of the delivery request. Further, the information processing server 10 may notify the first user of the first transaction number, for example, by displaying the first transaction number on a predetermined page in a website or application software related to this service. Further, in the same manner as the notification of the reservation number described above, the first user may be notified of the transaction number information by telephone, mail, or other communication means.

Note that the first transaction number notified to the first user may be attached to the baggage that is the subject of the delivery request. Specifically, for example, the first transaction number may be written on a predetermined paper attached to the baggage, or the first transaction number may be written on an electronic tag attached to or built into the baggage. The first transaction number attached to the baggage may be used for various requests as described below. For example, a person other than the first user who has confirmed the first transaction number written on a predetermined form attached to baggage requests the information processing server 10 to output a baggage tag using the transaction number. Alternatively, an inquiry request for delivery destination information may be made. Details will be described later.

Returning to FIG. 4, the information processing server 10 receives verification information that is associated with the first identification information and includes at least boarding information that can identify the boarding flight of the airline given by the first airline system. (Step S405).

Specifically, for example, when the first terminal device 200a causes the display medium 201a to display a request page for requesting identification of a baggage tag on a website related to this service, etc., by the operation of the first user. When verification information including at least boarding information is set on the request page, the information processing server 10 may receive the verification information associated with the first identification information as a baggage tag identification request.

Note that after the request page is displayed on the display medium 201a, login authentication using the first identification information is performed at a predetermined timing before the verification information is sent to the information processing server 10. The identification information and the verification information may be associated with each other.

The request page may be, for example, a page for the first user to request identification of a baggage tag for baggage to be delivered. On the request page, for example, boarding information such as the above-mentioned reservation number may be settable. On the request page, for example, flight number information, part or all of passport information, and flight reservation number information may be settable. In this case, the information processing server 10 may receive the boarding information set on the request page and, as described later, may specify the baggage tag based on the set boarding information.

Further, the user's personal information may also be settable on the request page. In such a case, the information processing server 10 receives the boarding information set on the request page and the user's personal information as verification information, and, as described later, identifies the baggage tag based on the set verification information. Good too. Details of the baggage tag identification method will be described later. Note that the information processing server 10 may store the first identification information and verification information including the user's personal information in the storage device 103 in association with each other.

In the above description, the baggage delivery request in step S403 and the baggage tag identification request in step S405 are described as mutually independent procedures, but this is not the case. For example, a request for delivery of baggage and a request for identification of a baggage tag may be included in one procedure.

Specifically, for example, the first terminal device 200a may cause the display medium 201a to display a predetermined page for requesting delivery of baggage and identification of baggage tags on a website related to this service, etc., by the first user's operation. In this case, the contents of the input items on the specified page include information on the baggage collection location, delivery destination information, delivery date and time information, verification information including at least the above-mentioned boarding information, flight number information, and When at least one piece of information required for baggage delivery and baggage tag identification is set among some or all of the passport information, the information processing server 10 issues the specified information as a delivery request and a baggage tag identification request. Various information set on the page may be received.

Note that the scope of the present disclosure is not limited by whether or not an item for a delivery request and an item for specifying a baggage tag are distinguished as input items on the predetermined page. Furthermore, when a request for delivery of baggage and a request for specifying a baggage tag are included in one procedure, the user's identification information may not be settable, and the information processing server 10 may not be able to receive the identification information. You don't have to. In this disclosure, the delivery request and the baggage tag identification request may simply be referred to as a delivery request or a request request.

Then, in response to receiving the delivery request, the information processing server 10 issues a first transaction number for managing the delivery request, and includes information on the first transaction number and collection of the delivery request, which is the content of the delivery request. The information may be stored in the storage device 103 in association with location information and the like.

In such a case, the first transaction number may be a number that includes at least one of various types of information set on the predetermined page for the delivery request and baggage tag identification request. The first transaction number may be information including, for example, a flight reservation number. Specifically, the first transaction number may be information including flight number information having a predetermined number of digits and a flight reservation number.

Note that, as described above, the first identification information of the first user may be associated with various types of information that the information processing server 10 receives. In such a case, the information processing server 10 may store the first identification information and transaction number information in the storage device 103 in association with each other.

That is, the information processing server 10 receives a baggage delivery request from a first user, and receives verification information provided from a first airline system that includes at least boarding information that can identify the boarding flight of the airline. You may. That is, the process of transmitting a baggage delivery request from the first terminal device 200a to the information processing server 10 and the process of transmitting verification information may be separate procedures, or the process of transmitting a baggage delivery request to the information processing server 10 may be separate procedures. The transmission process may include a process of transmitting verification information.

Note that, regardless of whether the delivery request to the information processing server 10 and the baggage tag identification request are separate procedures, boarding information can be further set by the user in the delivery request, and if the boarding information has been set. The information processing server 10 may be able to receive the boarding information. That is, when the delivery request and the baggage tag identification request are separate procedures, the information processing server 10 may receive the delivery destination identification information required for delivery and the boarding information together in the delivery request. In such a case, the information processing server 10 may receive, in the baggage tag specification request, instruction information indicating the baggage tag specification request.

In this way, regardless of whether the delivery request and baggage tag identification request to the information processing server 10 are separate procedures, the information processing server 10 may also provide boarding information such as the flight reservation number in the delivery request. When received, a number including at least one piece of boarding information such as a flight reservation number may be set as the first transaction number. This makes it possible to identify the flight reservation number from the first transaction number used to manage baggage delivery, making it possible to centrally manage baggage during delivery and baggage upon arrival at the airport. play.

In the following description, for example, in the baggage tag identification request, if the baggage delivery request in step S403 and the baggage tag identification request in step S405 are mutually independent procedures, the first terminal device Verification information associated with the first identification information may be transmitted from the information processing server 200a to the information processing server 10. On the other hand, if a baggage delivery request and a baggage tag identification request are included in one procedure, a delivery request is made from the first terminal device 200a to the information processing server 10, and the content of the delivery request is verified. Information may also be included.

Returning to FIG. 4, the information processing server 10 may specify the baggage tag information using the verification information (step S406). Note that the baggage tag information using the verification information may be executed by either the information processing server 10, the airline system 300, or a hub system (not shown) that will be described later.

FIG. 6 is a sequence diagram illustrating an example of a procedure for transmitting and receiving information and processing information between the information processing server 10 and the plurality of airline systems 300. That is, the information processing shown in FIG. 6 may be an example of step S406 in FIG. 4.

As shown in FIG. 6, for example, when the information processing server 10 receives boarding information as verification information from the first terminal device 200a, the information processing server 10 sends information to each of the plurality of airline systems 300 including the first airline system 300a. Boarding information may be verified (step S601).

As described above, since boarding information is information that can identify a boarding flight for an airline, boarding information can be determined by comparing the boarding information with a plurality of airline systems 300 including the first airline system 300a. It is possible to specify the information of the boarding flight corresponding to the flight. If the information on one boarding flight is identified as a result of checking the boarding information, the information processing server 10 identifies the information on the baggage tag corresponding to the one boarding flight managed in the first airline system 300a. You may let them.

In addition, if the boarding information is the boarding pass number, the first airline is identified based on the information included in the boarding pass number that can identify the airline, and the information is sent to the first airline system 300a. The information on the baggage tag may be identified by comparing the information.

The baggage tag information may be held as one piece of information in a storage area such as a database provided in the first airline system 300a, or may be held as multiple pieces of information that constitute the baggage tag information. Good too. If the baggage tag information is held as multiple pieces of information in the storage area, one baggage tag information is generated using the multiple pieces of information in either the first airline system 300a or the information processing server 10. may be done. Note that the information on the baggage tag may be a plurality of pieces of information included in the baggage tag, such as the passenger's name, departure airport, and arrival airport.

The information processing server 10 may then acquire information on the identified baggage tag from the first airline system 300a (step S602).

Note that although the above description has been made assuming that the verification information includes only the boarding information, the verification information may include, for example, the boarding information and one or more predetermined information. The predetermined information may be, for example, the first user's personal information as described later, or may be information that allows the first airline company to be specified, such as the name or abbreviation of the first airline company. In this case, when the information processing server 10 receives the verification information from the first terminal device 200a, as information processing in step S601, the information processing server 10 performs verification information for each of the plurality of airline systems 300 including the first airline system 300a. may be compared.

When acquiring baggage tags, if boarding information and one or more pieces of predetermined information are used as verification information, for example, duplicate reservation numbers or duplicate boarding pass numbers may be used between multiple airlines. Even if there is a flight, it is possible to identify one boarding flight.

Then, as a result of the verification using the verification information, if the information of one boarding flight is identified, the information processing server 10 stores the baggage managed in the first airline system 300a corresponding to the one boarding flight. The information on the tag may be specified, and the information on the specified baggage tag may be acquired from the first airline system 300a as the information processing in step S602.

In this manner, the information processing server 10 may specify information on one baggage tag as a result of verification using boarding information or verification information including boarding information and one or more predetermined information. In other words, when the verification information is managed in the first airline system 300a in association with information included in the baggage tag, the information processing server 10 manages multiple airline systems including the first airline system 300a. Baggage tag information corresponding to the verification information may be identified by comparing the verification information against one or more databases.

In this way, by making it possible to identify information on one baggage tag by comparing it against multiple airline systems 300 using verification information that includes at least boarding information, the user can You can save yourself the trouble of selecting the airline you will be using from among them. Specifically, for example, when a user operates his/her own terminal device to access the airline system that he or she is currently using, the user does not have to select the website of the first airline from among multiple websites, etc. be able to.

In addition, in the above description, as shown in FIG. 6, for example, the information processing server 10 was described as one that collates collation information with each of the plurality of airline systems 300, but this is not the case. For example, when the storage device 103 includes various information included in baggage tags associated with boarding information of at least a plurality of users among the information included in the respective storage areas of the plurality of airline systems 300, The information processing server 10 may specify the baggage tag information by comparing the various information stored in the storage device 103 with verification information.

That is, the verification information may be information used to specify various information included in a baggage tag associated with boarding information. Note that in the present disclosure, verification information may be referred to as tag specific information. Further, when the verification information includes only boarding information, the verification information may be read as the boarding information.

Note that in specifying the information on the baggage tag, the information on one baggage tag may be specified by using the boarding information and, in particular, the first user's personal information as collation information.

That is, in a case where the verification information includes boarding information and personal information of the first user, the information processing server 10, upon receiving the verification information, verifies the boarding information and personal information against one or more databases. The information on the baggage tag may be specified by

Specifically, for example, when a request to specify a baggage tag is made from the first terminal device 200a operated by the first user to the information processing server 10, the above request is made in order to specify information on the baggage tag. On the page, the user may be requested to set boarding information and personal information of the first user. The type of personal information in such a case is the personal information registered by the first user in the first airline system 300a when the first user makes a predetermined request to the first airline company in step S401. It is sufficient if it is the same as the type. The type of personal information may be, for example, name, address, date of birth, information on the hotel where the person is staying, etc.

When the information processing server 10 receives the boarding information and the first user's personal information as verification information from the first terminal device 200a, the information processing server 10 performs verification against the plurality of airline systems 300 using the verification information, and The information on the baggage tag may be specified.

As a result, for example, even if there is a possibility that duplicate boarding information is used between multiple airline systems 300, information on one baggage tag can be retrieved by using verification information that includes information other than boarding information. By employing the first user's personal information, which can be identified and is difficult for a third party to recognize, as information other than the boarding information, the security of baggage delivery can be improved.

Furthermore, in specifying the baggage tag information, the baggage pickup location information and delivery destination that are included in the content of the delivery request and stored in the storage device 103 in association with the first transaction number are specified. By using available delivery destination identification information, the number of airline systems 300 to be checked may be limited.

That is, the information indicating the baggage delivery request includes at least information on the baggage collection location and delivery destination identification information that can specify the delivery destination, and the collection location information and the delivery destination identification information correspond to the first transaction number. In the case where the information is stored in the storage device 103, the information processing server 10 extracts a portion of the databases of the multiple airline systems using at least one of the collection location information and the delivery destination identification information. , information on the baggage tag may be identified by comparing the extracted part with verification information.

Specifically, for example, when the information processing server 10 receives the verification information from the first terminal device 200a, it may use one of the collection location information and the delivery destination identification information included in the information regarding the baggage delivery request. The country or region where the first user is staying may be determined by the following. The information processing server 10 uses the determination results and a predetermined database that holds information on the airports where flights of each of the plurality of airlines depart from and arrive at, to select the first user from among the plurality of airline systems 300. By extracting some airline systems 300 that may be used and collating the verification information against the extracted one or more airline systems 300, information on one baggage tag may be identified. good.

Note that specifying information on baggage tags means, for example, identifying one piece of baggage tag information from among a plurality of pieces of baggage tag information included in each storage area of one or more airline systems 300 by checking using verification information. It may also be to specify tag information. In addition, specifying the information on the baggage tag means, for example, when the boarding information is boarding pass information as described later, by specifying the information to be included in the baggage tag from among the information included in the boarding pass, It may also be to specify information on one baggage tag.

Please note that the delivery destination identification information may include, for example, the address and location of the counter of the destination airport and airline, or information specifying the name of the airport and airline and whether it is a domestic or international flight. good. Further, the delivery destination specifying information may be, for example, information on the boarding flight, and in this case, the information on the departure airport and flight included in the boarding flight information and the airport and flight stored in the storage device 103 It may be possible to read the delivery destination information using predetermined table information that associates the address with the address. That is, the delivery destination identification information may be any information that can directly or indirectly identify the counter at the airport where delivery is made, and the scope of the present disclosure is not limited by its specific content.

This allows the information processing server 10 to reduce the amount of information processing that is performed by checking against the multiple airline systems 300.

In addition, in the above description, as shown in FIG. 6, for example, the information processing server 10 was described as one that collates collation information with each of the plurality of airline systems 300, but this is not the case. For example, the information processing system 1 may include a hub system (not shown) that mediates the transmission and reception of information between the information processing server 10 and the plurality of airline systems 300.

Specifically, when receiving verification information including boarding information from the first terminal device 200a, the information processing server 10 may transmit at least the boarding information to a hub system (not shown). The hub system may include a hub server, and the boarding information may be received by the hub server. In the present disclosure, the hub system may be read as a hub server.

When the hub system receives the boarding information, it may collate the boarding information with each of the plurality of airline systems 300.

That is, when the verification information is managed in the first airline system 300a in association with the information included in the baggage tag, the information processing server 10, when receiving the verification information, manages the verification information in the first airline system 300a. The verification information may be sent to a hub system that can match the verification information against one or more databases of a plurality of airline systems 300 including, and the baggage tag information may be received from the hub system.

Note that the information processing server 10 may be able to make a verification request to the hub system by transmitting the boarding information including the flight reservation number and the first user's personal information to the hub system. The personal information may be, for example, at least one of the first user's name, face photo, and passport information.

When the hub system receives the face photo of the first user and the passport face photo included in the passport information as personal information, the hub system combines the face photo and the passport face photo based on a predetermined image processing method. may be used to determine whether the photos are of the same person. The predetermined image processing method may be realized by a known technique such as an image processing technique using a predetermined feature amount. When the hub system determines that the photos are of the same person, it transmits information indicating that the identity has been verified to the information processing server 10, and the information processing server 10 indicates that the identity has been verified. The information may be stored in the storage device 103 in association with the transaction number. On the other hand, when the hub system determines that the photos are not of the same person, it may transmit information to that effect to the information processing server 10, and further information indicating that it cannot receive a matching request. may be transmitted to the information processing server 10.

Note that the process of determining whether the photos are of the same person for identity verification may be performed in the information processing server 10, and when the information processing server 10 determines that the photos are of the same person, Information indicating that confirmation has been completed may be stored in the storage device 103 in association with the transaction number, and a verification request may be made to the hub system. On the other hand, when the information processing server 10 determines that the photos are not of the same person, it may notify the user of a predetermined error.

The hub system may include, for example, one or more dedicated devices installed at an airport and used for boarding check-in. The dedicated device may be a device in which at least one of hardware and software is specialized for the use of the hub system.

The hub system may also be connectable to the airline system 300 of an aircraft that cannot be boarded at the airport where the dedicated device is installed. On the other hand, the hub system may be connectable to the airline system 300 of an aircraft that can be boarded at an airport where the dedicated device is installed.

In such a case, the information processing server 10 selects one hub system from among the plurality of hub systems based on the information included in the verification information received from the first terminal device 200a, and applies the information to the selected hub system. Boarding information may also be sent to. The information processing server 10 stores a predetermined database that can identify the airport based on the flight information or boarding pass information included in the verification information, and identify the hub system from the airport information stored in the storage device 103, for example. One hub system may be specified using airport information specified based on boarding flight information or boarding pass information.

That is, when the verification information is managed in the first airline system 300a in association with the information included in the baggage tag, the information processing server 10, when receiving the verification information, performs the first check based on the boarding information. It is possible to identify a hub system that can identify the airport information and collate the verification information from the airport information stored in the storage device 103 against one or more databases of the plurality of airline systems 300 including the first airline system. Using a certain predetermined database, one hub system may be extracted from a plurality of hub systems, collation information may be sent to the extracted one hub system, and baggage tag information may be received from the one hub system. .

Alternatively, for example, when the information processing server 10 receives information on the airport to which the baggage is to be delivered from the first terminal device 200a, the information processing server 10 selects one of the plurality of hub systems based on the information on the airport. A hub system may be selected and boarding information may be transmitted to the selected hub system. Specifically, the information processing server 10 uses a predetermined database that can identify the hub system from the airport information stored in the storage device 103, and uses a predetermined database to identify the hub system based on the information on the airport to which the baggage is to be delivered. The system may be specified.

That is, when the verification information is managed in the first airline system 300a in association with the information included in the baggage tag, and the information indicating the baggage delivery request includes at least information on the airport to which the baggage is to be delivered, When the information processing server 10 receives the verification information, the information processing server 10 can verify the verification information from the airport information stored in the storage device 103 against one or more databases of the plurality of airline systems 300 including the first airline system 300a. Using a predetermined database that can identify a hub system, one hub system is extracted from a plurality of hub systems, verification information is sent to the extracted one hub system, and baggage tags are removed from the one hub system. information may be received.

Note that the information processing server 10 may broadcast boarding information to a plurality of hub systems, and receive baggage tag information corresponding to a boarding flight specified based on the boarding information from one hub system. .

In the above description, as shown in FIG. 6, it is assumed that the information processing server 10 identifies the information on one baggage tag by checking against multiple airline systems 300 using the verification information. However, for example, when the information processing server 10 receives boarding pass information as boarding information from the first terminal device 200a, the information processing server 10 stores the boarding pass based on the baggage tag model information or data format information stored in the storage device 103. Baggage tag information may be generated from the information.

That is, when the boarding information is boarding pass information given to the first user by boarding check-in to the first airline system 300a, the information processing server 10 assigns the baggage tag based on the information included in the boarding pass information. The information may be specified.

Specifically, for example, when the information processing server 10 receives boarding pass information as boarding information from the first terminal device 200a, it may determine the information included in the boarding pass. For example, if the boarding pass includes text information, the information processing server 10 may extract information to be included in the baggage tag from the text information. Further, for example, if the boarding pass is image information such as barcode information, text information may be recognized from the image information, and information to be included in the baggage tag may be extracted from the recognized text information.

When the baggage tag is a sticker-like item, the information processing server 10 acquires the baggage tag information by generating the baggage tag information using the extracted information based on the baggage tag model information stored in the storage device 103. You can. Further, when the baggage tag is electronic data, the information processing server 10 may obtain the baggage tag information by generating the baggage tag information based on the data format of the baggage tag stored in the storage device 103.

As a result, the information processing server 10 does not need to perform verification processing on multiple airline systems 300 when specifying baggage tag information, and therefore can reduce the amount of information processing required for communication.

In such a case, the information processing server 10 may send a report to the first airline system 300a of the first airline included in the identified baggage tag information to the effect that the baggage tag has been issued. good.

That is, when the information processing server 10 specifies the baggage tag information based on the information included in the boarding pass information, the information processing server 10 sends information indicating that the baggage tag information has been specified to the boarding pass information to the first airline system. 300a. This allows the first user's baggage information to be managed in the first airline system.

Returning to FIG. 4, the information processing server 10 may store the first transaction number given in response to the delivery request in the storage device 103 in association with the baggage tag information identified using the verification information. Good (step S407).

Specifically, for example, when the information processing server 10 specifies the baggage tag information in the information processing of step S406, the information processing server 10 identifies the baggage tag information in association with the first transaction number corresponding to the delivery request from the first user. The information may be stored in the storage device 103. The information on the baggage tag is associated with the first transaction number and is stored, for example, temporarily in the storage device 103, so that it can be referenced using the first transaction number at any time after the storage time. It may be.

In this way, by making it possible to inquire about baggage tags using the first transaction number at any time, there is no need for the first user to output a baggage tag and attach it to baggage. That is, when the first user specifies the information on the baggage tag using the first terminal device 200a, the baggage and the baggage are stored after the baggage is brought to the predetermined collection point until the arrival point of the boarding flight. There is no need to manage baggage tags. Therefore, after checking the baggage, the first user can effectively utilize the time for sightseeing or business, for example.

Note that the baggage collection location may be, for example, a reception counter of a hotel where the first user is staying. In such a case, the hotel may be set as the collection location information included in the delivery request. Note that a hotel as a collection location is just one example, and may be a predetermined store such as a convenience store, and its specific content does not limit the scope of the present disclosure.

Note that it is necessary to attach a first transaction number to the baggage, and for example, the first user who receives the first transaction number from the information processing server 10 writes the first transaction number on a predetermined form, The form may be attached to your baggage. Alternatively, for example, a hotel staff member who has been notified of the first transaction number by the first user may write the first transaction number on the predetermined form. Further, for example, when the first transaction number is recorded on an electronic tag, the baggage can be recorded using short-range wireless communication means provided in a terminal device installed in a hotel or a first terminal device operated by a first user. The first transaction number may be written on the electronic tag that is attached or built into the electronic tag.

Returning to FIG. 4, the information processing server 10 may receive a request to output a baggage tag using the first transaction number (step S408).

Specifically, for example, a person in charge of the hotel where the first user stayed, or a third party such as a delivery company to which the person in charge of the hotel handed over the baggage, may receive the first transaction number attached to the baggage. A request to output a baggage tag may be sent to the information processing server 10 from the second terminal device 200b operated by the third party.

The request to output the baggage tag may be made, for example, by setting a transaction number on a predetermined page of a website related to this service displayed on the display medium 201b provided in the second terminal device 200b. The information processing server 10 that has received the request to output the baggage tag associated with the first transaction number stores the transaction number and the baggage tag information in the storage device 103 in association with each other using the first transaction number. Information on the baggage tag corresponding to the first transaction number may be extracted by referring to the table information provided.

When the information processing server 10 extracts the baggage tag information corresponding to the first transaction number, the information processing server 10 transmits the baggage tag information stored in the storage device 103 to the terminal device 200b that sent the output request. Good (step S409).

Specifically, for example, the information processing server 10 may transmit the baggage tag information to the second terminal device 200b operated by a hotel staff member or the like. In such a case, the information on the baggage tag may be transmitted from the information processing server 10 and stored in the memory 204 of the second terminal device 200b, or may be displayed on the display medium 201b using a web browser or the like. May be displayed. The scope of the present disclosure is not limited to whether or not the baggage tag information transmitted to the second terminal device 200b is displayed on the display medium 201b.

In this way, the information processing server 10 specifies the baggage tag information corresponding to the boarding information in response to the request for specifying baggage tag information from the first user, and transfers the specified baggage tag information to the first transaction. The baggage tag information is stored in the storage device 103 in association with the number, and the baggage tag information is output using the first transaction number from the hotel staff or a third party such as a delivery company to which the hotel staff handed over the baggage. By transmitting baggage tag information in response to receiving a request, effects unique to this embodiment are achieved. In other words, the information on the baggage tag can be specified by a user, who is a passenger, through an operation on a terminal device, and the baggage tag can be outputted by an operation on a terminal device by any person, not limited to the user, using the verification information. Using the transaction number associated with the baggage tag information identified in advance can contribute to making it possible to easily output the baggage tag.

Returning to FIG. 4, the baggage tag information may be output from the second terminal device 200b operated by a hotel staff member or the like (step S410).

Specifically, for example, in the second terminal device 200b, in response to an instruction from a hotel staff member or the like to output baggage tag information using the input section 202b, the control section 205b outputs an output device (not shown) having an output function. The output device that transmits the output control signal to and receives the output control signal may output the information of the baggage tag.

The output device may be, for example, a predetermined printer capable of outputting sticker-like paper. Further, the output device may be, for example, a device having a function of writing baggage tag information to an electronic tag. Note that the output device may be connectable to the second terminal device 200b via a communication network, or the output device may be a device externally attached to the second terminal device 200b, or a device connected to the second terminal device 200b. It may be a built-in device. The connection relationship between the second terminal device 200b and the output device can be arbitrarily set by the administrator, and the scope of the present disclosure is not limited by the specific contents.

Returning to FIG. 4, the information processing server 10 may receive a delivery destination inquiry request using the first transaction number (step S411).

Specifically, for example, a third party such as a delivery company refers to the first transaction number attached to the baggage, and sends a message to the information processing server 10 from the second terminal device 200b operated by the third party. , a baggage delivery destination inquiry request may be transmitted in association with the first transaction number.

The delivery destination inquiry request may be made, for example, by setting a transaction number on a predetermined page such as a website related to this service displayed on the display medium 201b provided in the second terminal device 200b. The information processing server 10 that has received the delivery destination inquiry request associated with the first transaction number corresponds to the first transaction number by referring to table information 500 shown in FIG. 5, for example, using the first transaction number. Delivery destination information for baggage may also be extracted.

Note that in FIG. 4, the terminal device that transmits the delivery destination inquiry request to the information processing server 10 is described as the second terminal device 200b, but for example, the third terminal device 200c (not shown) may be used. You can.

Returning to FIG. 4, when the information processing server 10 extracts the delivery destination information of the baggage corresponding to the first transaction number, the information processing server 10 transmits the delivery destination information of the baggage to the terminal device 200 that sent the delivery destination inquiry request. (Step S412).

Specifically, for example, the information processing server 10 may transmit the delivery destination information of the baggage to the second terminal device 200b operated by a delivery company or the like. In such a case, the delivery destination information may be transmitted from the information processing server 10 and displayed on a predetermined page such as a web page related to this service, for example. The manner in which the baggage delivery destination information transmitted to the second terminal device 200b is displayed on the display medium 201b does not limit the scope of the present disclosure.

In this way, the information indicating the baggage delivery request includes at least the baggage collection location information and the delivery destination identification information that can specify the delivery destination, and the collection location information and the delivery destination identification information are included in the first transaction number. In the case where they are stored in the storage device 103 in correspondence, the administrator of the information processing server 10 requests that the information processing server 10 use the first transaction number to inquire about the delivery destination of the baggage collected at the collection location. When receiving the inquiry request, the information processing server 10 may be used to enable the display medium 201 of the terminal device 200 that transmitted the inquiry request to display the delivery destination information. Note that in this disclosure, the delivery destination may be referred to as a delivery destination.

Note that the administrator uses the information processing server 10 to store the information indicating the baggage delivery request further including image information of the baggage in the storage device 103 in association with the first transaction number. In this case, when the information processing server 10 receives the inquiry request, the display medium 201 may be able to display the delivery destination information and further the image information.

Specifically, for example, when the first terminal device 200a operated by the first user transmits information indicating a baggage delivery request to the information processing server 10, image information of the baggage is included as the contents of the delivery request. You may be The image information of the baggage may be stored in the storage device in association with the transaction number, along with information on the collection location and the like. In such a case, when the administrator uses the information processing server 10 to receive a delivery destination inquiry request from the terminal device 200b operated by a delivery company, etc., the administrator sends the image information of the baggage to the terminal device along with the delivery destination information. The information may be displayed on the display medium 201b of 200b.

Note that the process of making the display medium 201b displayable is a process of receiving an image of baggage and displaying it on the display medium 201b when the second terminal device 200b is connected to the communication network. You can. That is, the process of enabling display on the display medium 201b may mean, for example, that the image of the baggage is not displayed on the display medium 201b when the second terminal device 200b is not connected to the communication network. .

In this way, by making it possible to display the image information of the baggage on the display medium 201 together with the delivery destination information, it is possible to reduce the possibility that the delivery company will mix up the baggage.

Note that, as described above, when the information processing server 10 receives a request for inquiry of personal information such as a face photo using the first transaction number from the terminal device 200 at the same timing as the request for outputting the baggage tag or at a different timing, Personal information corresponding to the first transaction number may be transmitted to the terminal device 200.

Specifically, for example, a third party, such as a person in charge of the hotel where the first user stayed, refers to the first transaction number attached to the baggage, and from the second terminal device 200b operated by the third party. , a personal information inquiry request may be sent to the information processing server 10. Similar to requests for outputting baggage tags, requests for inquiries such as face photographs may be made by setting a transaction number on a predetermined page such as a website related to this service displayed on the display medium 201b provided in the second terminal device 200b. This may be done by

The information processing server 10, which has received the personal information inquiry request associated with the first transaction number, extracts personal information such as a face photograph corresponding to the first transaction number, transmits it to the terminal device 200b, and displays the personal information on the display medium 201b. may be displayed.

Thereby, the person in charge at the hotel receiving the baggage can visually determine whether the person bringing in the baggage and the first user are the same person.

The transmission and reception of information between each element included in the information processing system 1 and the information processing performed in each element in implementing the baggage tag management method have been described above with reference to FIGS. 4 to 6.

Note that in the above description, for convenience of explanation, the number of terminal devices 200 that transmit and receive information to and from the information processing server 10 is limited, but this is not a limitation. For example, the terminal device 200 that transmits and receives information to and from the information processing server 10 may be one terminal device 200a. In such a case, for example, the one terminal device 200a is installed in a hotel where the first user stays, and the first user requests delivery using the terminal device 200a installed in the hotel, and The person in charge may make a request to output the baggage tag, and the delivery company may make a request to inquire about the delivery destination. The number of terminal devices 200 that make these requests can be set arbitrarily, and the scope of the present disclosure is not limited by the specific contents.

In the above description, the first terminal device 200a is operated by the first user, and the second terminal device 200b is operated by a third party such as a hotel representative or a delivery company, but this is not the case. . For example, the first terminal device 200a is a smartphone owned by a first user, and the first user requests delivery using the first terminal device 200a in a hotel room or while traveling for sightseeing. and a specific request for baggage tags. On the other hand, the second terminal device 200b is, for example, a tablet terminal installed in a hotel lounge where the first user is staying, and the first user uses the second terminal device 200b in the hotel lounge or the like. You may also request the output of baggage tags. This makes it possible to separate the identification of baggage tags and the output of baggage tags in time and space, and since the output of baggage tags is performed by inputting a transaction number, for example, in a hotel lounge, etc. can be avoided.

In addition, in the process of executing this service, various programs to be executed on the terminal device 200 may be transmitted from the information processing server 10 to the terminal device 200 as appropriate. The timing at which various programs for executing this service are transmitted to the terminal device 200 does not limit the present invention. In the case of a website, the transmission of various programs that implement basic functions may be completed at the time the service starts being provided.

Note that each page on a website related to this service or each page on a predetermined application software may be scrollable.

FIG. 7 is a flow diagram showing an example of the flow of operations of the information processing server according to the first embodiment of the present invention. An example of the flow of operations of the information processing server 10 that manages baggage tags will be described below with reference to FIG. 7.

Note that each flowchart described below merely describes steps necessary for explaining the processing procedure of the operation of the information processing server 10 according to the present disclosure as an example. This does not preclude steps related to processing other operations from being appropriately inserted between each step of each flowchart as long as the functions of the embodiments of the present invention are achieved.

Furthermore, when a system for providing this service is constructed, the user interface generally executes programs in an event-driven manner, but in the flowchart according to the embodiment of the present invention, for convenience of explanation, The explanations are not necessarily based on event-driven flow diagrams. Furthermore, although events are generally generated by the terminal device 200, they may also be generated by the information processing server 10. Event processing may be performed by the terminal device 200 or may be performed by the information processing server 10. That is, the subject of event occurrence or event processing does not limit the present invention.

The description of the flow diagrams above may be applied to the flow diagrams described below.

In FIG. 7, for example, the information processing server 10 may determine whether a baggage delivery request has been received from any terminal device 200 (step S701). If the information processing server 10 does not receive a delivery request (step S701: NO), it may wait until it receives a delivery request.

On the other hand, when the information processing server 10 receives the baggage delivery request from the first user (step S701: YES), the information processing server 10 transmits the boarding information that allows identification of the boarding flight on the airline given by the first airline system. It may be determined whether at least matching information including verification information has been received (step S702). If the information processing server 10 does not receive the matching information (step S702: NO), the information processing server 10 may wait until it receives the matching information.

On the other hand, when the information processing server 10 receives the verification information (step S702: YES), the information processing server 10 stores the first transaction number given to the delivery request and the information on the baggage tag specified using the verification information. The information may be stored in the storage device 103 in association with each other (step S703).

Next, the information processing server 10 may determine whether a request to output a baggage tag using the first transaction number has been received (step S704). If the information processing server 10 does not receive a request to output a baggage tag (step S704: NO), the information processing server 10 may wait until the request is received.

On the other hand, when the information processing server 10 receives the baggage tag output request (step S704: YES), the information processing server 10 transmits the baggage tag information stored in the storage device 103 to the terminal device 200 that sent the output request. You can.

An example of the operation flow of the information processing server 10 that manages baggage tags has been described above with reference to FIG. 7.

FIG. 8 is a flow diagram showing another example of the operation flow of the information processing server according to the first embodiment of the present invention. Specifically, FIG. 8 is a flowchart showing another example of the flow of the operation of the information processing server in a case where the boarding information is a flight reservation number given by the first airline system 300a. Hereinafter, with reference to FIG. 8, another example of the operation flow of the information processing server 10 that manages baggage tags will be described. Note that in FIG. 8, the content of the information processing from step S701 to step S703 is the same as that in FIG. 7, and therefore the description thereof will be omitted.

In FIG. 8, the information processing server 10 determines whether or not it has received a baggage tag output request based on the first transaction number from the terminal device 200 that transmitted the output request and is operated by a person other than the first user. (Step S704) When receiving the request to output the baggage tag (Step S704: YES), the information processing server 10 informs the first airline system 300a whether or not boarding check-in using the boarding information has been executed. It may be determined whether (step S801).

Specifically, for example, when the information processing server 10 receives a request to output a baggage tag, the information processing server 10, based on the information of the first transaction number associated with the output request, performs the following: A flight reservation number corresponding to the first transaction number is identified using the transaction number information and boarding information, and boarding check-in is executed in the first airline system 300a using the identified flight reservation number. You may also inquire as to whether or not it has been completed.

If the boarding check-in has not been completed (step S801: NO), the information processing server 10 may notify the first user of a predetermined message (step S802).

Specifically, for example, a predetermined message may be sent to the first user using address information of the first user stored in the storage device 103, or a predetermined message may be sent to the first terminal device 200a operated by the first user. The predetermined message may be displayed on the display medium 201a using predetermined installed application software. The predetermined message may be, for example, a message prompting boarding check-in.

On the other hand, if boarding check-in has been performed (step S801: YES), the information processing server 10 may transmit information on the baggage tag corresponding to the first transaction number (step S705).

In this way, by making it possible to output baggage tag information when boarding check-in has been completed, when the baggage is delivered to the airline counter at the airport, boarding check-in has not yet been performed. It is possible to avoid having baggage acceptance suspended for this reason. Furthermore, by making it possible to output baggage tag information when boarding check-in has been completed, it is possible to contribute to avoiding the risk of baggage containing dangerous goods being loaded onto an aircraft, and furthermore, This can contribute to avoiding baggage from temporarily occupying space at the airport.

Above, with reference to FIG. 8, another example of the operation flow of the information processing server 10 that manages baggage tags has been described.

As described above, the baggage tag management method using the information processing server 10 according to the present embodiment is a baggage tag management method in the information processing system 1 including the information processing server 10 connected to one or more terminal devices 200 via a communication network. The information processing server 10 receives a baggage delivery request from a first user, and performs a verification process that includes at least boarding information that can identify a boarding flight in an airline given by a first airline system 300a. When the information is received, the first transaction number given to the delivery request and the baggage tag information identified using the verification information are stored in the storage device 103 in association with each other, and the first transaction number is used. When receiving a request to output the baggage tag that has been stored, the baggage tag information stored in the storage device 103 may be transmitted to the terminal device 200 that sent the output request.

This can contribute to making it possible to easily output baggage tags using the transaction number associated with baggage tag information that has been identified in advance using verification information.

That is, in a baggage tag management method in an information processing system 1 that includes an information processing server 10 connected to one or more terminal devices 200 and a communication network, the information processing server 10 receives a request from a first user. In response to receiving the baggage delivery request and receiving verification information that includes at least boarding information that can identify the boarding flight on the airline given from the first airline system 300a, the baggage delivery request is given to the delivery request. In the case where the first transaction number identified using the verification information is stored in the storage device 103 in association with the information on the baggage tag identified using the verification information, the information processing server 10 outputs the baggage tag using the first transaction number. When a request is received, the information processing server 10 is used to implement a baggage tag management method that allows the terminal device 200 that sent the output request to acquire the baggage tag information stored in the storage device 103. Accordingly, it is possible to contribute to easily outputting a baggage tag by using a transaction number associated with baggage tag information that is specified in advance using verification information.

Note that the administrator uses the information processing server 10 to enable the terminal device 200 that sent the output request to acquire the baggage tag information stored in the storage device 103. The terminal device 200 is connected to the information processing server 10 on the condition that the terminal device 200 is connected to the communication network by an action or by a program installed in the information processing server 10 based on the will of the administrator. It may also mean being able to obtain baggage tag information sent from.

In other words, regardless of the country where the information processing server 10 is located, if the terminal device 200 is located in the first country, implementation of the baggage tag management method by the administrator may be considered an implementation act in the first country. good.

In the above explanation, when the information processing server 10 receives the verification information, the timing at which the first user deposits the baggage with the transaction number at the collection point such as a hotel is arbitrary. In such a case, if the first user deposits the baggage at the collection point later than the predetermined time, the baggage is loaded onto the first user's flight even though the baggage tag is attached to the baggage. This may become difficult. Furthermore, if the first user deposits the baggage at the pickup location earlier than necessary, there is a risk that the baggage will monopolize the storage location at a hotel or the like for a long period of time, for example.

Therefore, the information processing server 10 may be used to determine the deadline information for depositing the baggage related to the delivery request at the collection location based on the content included in the delivery request. Specifically, the first user may be notified of deadline information for delivering the baggage to the destination by the delivery date and time.

In other words, the information indicating the baggage delivery request is at least specific information including information on the baggage collection location, delivery destination specifying information that allows the delivery destination to be specified, and delivery date and time specifying information that allows the delivery date and time to be specified. In the case where the collection location information and the specific information are stored in the storage device 103 in association with the first transaction number, when the information processing server 10 receives the verification information, the information stored in the storage device 103 The first user may be able to be notified of deadline information indicating the deadline for depositing baggage at the pickup location, which is set by the information processing server 10 using a predetermined program based on the pickup location information and specific information.

FIG. 9 is a diagram illustrating an example of the flow of operations for setting deadline information based on the content of a delivery request. The transmission and reception of information between each element included in the information processing system 1 and the information processing performed in each element will be described below with reference to FIG.

In FIG. 9, the information processing server 10 may determine whether a delivery request has been received (step S701). Note that the information processing related to step S701 overlaps with the explanation of the flowchart with reference to FIG. 7, so a detailed explanation will be omitted.

In FIG. 9, when the information processing server 10 receives verification information from the first terminal device 200a as a baggage tag identification request (step S701: YES), the information processing server 10 stores the verification information in the storage device 103 in association with the first transaction number. Based on the information on the collection location and the specific information that can specify the delivery destination and delivery date and time, using a predetermined program stored in the storage device 103, , time limit information indicating the time limit for depositing baggage may be set for the collection location (step S901).

Specific information is a comprehensive term for delivery destination specification information and delivery date and time specification information, for example, when delivery destination specification information and delivery date and time specification information are separate information from each other. Good too. In such a case, the delivery destination identification information may be, for example, specific location information of an airport or airline counter, and the delivery date and time identification information may be, for example, specific date and time information, as described above. good.

Further, the specific information may be one piece of information including, for example, an element of delivery destination specifying information and an element of delivery date and time specifying information. In such a case, the specific information may be, for example, information about the flight on which the first user is boarding. When the information processing server 10 receives flight information as the content of the delivery request from the first terminal device 200a operated by the first user, the information processing server 10 stores the flight information in the storage device 103 in association with the first transaction number. It may be memorized.

When the information processing server 10 receives the verification information, the information processing server 10 uses predetermined table information that associates the name of any boarding flight stored in the storage device 103 with airline information and flight time information. For example, specific location information of the airport and airline counter is set as delivery destination identification information from the information of the first airline included in the information of the first user's flight, and the information is included in the information of the first user's flight. For example, specific date and time information may be set as the delivery date and time specifying information from the flight time information provided.

That is, in the case where the specific information is flight information, the information processing server 10 uses predetermined table information stored in the storage device 103 to perform a search based on the information of the first airline included in the flight information. The delivery date and time are determined based on the flight time information included in the boarding flight information, and the deadline information is determined based on the collection location information, delivery destination information, and delivery date and time information. May be set.

The predetermined program for setting the deadline information described above uses, for example, collection location information, delivery destination specifying information, delivery date and time specifying information, and a predetermined database regarding distance and time stored in the storage device 103. It may also be a program that sets deadline information.

Specifically, for example, the information processing server 10 uses the relational database to calculate the estimated delivery time required for delivery based on the information on the collection location and the information on the delivery destination, and provides information on the calculated estimated delivery time. The deadline information may be set based on the delivery date and time information.

The set deadline information may be calculated specific time information, or may be time slot information specified from among a plurality of predetermined time slot candidates. The time zone information may be, for example, morning, noon, evening, etc., or may be morning and afternoon. The content of the deadline information is an example, and the scope of the present disclosure is not limited by its specific content.

Further, the predetermined program for setting the deadline information includes, for example, parameter information including at least information on one collection location, one delivery destination, and one delivery date and time, and one baggage check-in date and time information. A deadline generated by machine learning using multiple pieces of training data and multiple pieces of label information that correspond to each piece of training data and indicate the degree of time between one delivery date and time and the time when baggage delivery is completed. The program may be a program that uses an information setting model to set deadline information based on collection location information and specific information.

The deadline information setting model includes, for example, pickup location information, delivery destination information, delivery date and time information, baggage check-in date and time information, and label information indicating the delivery date and time and the degree of time when baggage delivery is completed. It may be a model generated by machine learning based on .

In other words, the deadline information setting model includes a plurality of parameter information including information on a collection location that is the same as or different from the information on the collection location described above, information on a delivery destination that is the same as or different from the information on the delivery location described above, and information on the plurality of parameters. Machine learning such as deep learning is performed using the baggage check-in date and time information as training data that corresponds to each parameter information, and the evaluation information indicating the degree of difference between the delivery date and time and the actual measured time at the time of completion of baggage delivery as a label. It may also be a learning model generated by learning. Each piece of information used to generate a learning model may be stored in the storage device 103.

For example, each of the parameter information and baggage check-in date and time information may be expressed as a vector value, and the mutually integrated results may be used as training data. Also, when the difference between the delivery date and time and the time when the baggage delivery is completed is more than a predetermined value, 1 is given as the label information.On the other hand, when the difference in time is not more than the predetermined value, 0 is given as the label information. By being given, a deadline information setting model may be learned. Since the outline and specific learning methods of machine learning such as deep learning are well known, detailed explanations will be omitted.

For example, when the information processing server 10 receives arbitrary parameter information using the control unit 102, the information processing server 10 converts the combination of the parameter information and each of the plural candidate information of the baggage check-in date and time into a deadline information setting model. By inputting the information, an evaluation result of, for example, 0 or more and 1 or less may be output for each of the plurality of candidate information. In this case, the information processing server 10 may set one deadline information based on the output evaluation result information using a predetermined criterion based on the evaluation result number.

Note that since the specific contents of the inference or classification process using the learning model generated by machine learning are publicly known, detailed explanation will be omitted. Further, the deadline information setting model may be updated using new parameter information, new baggage check-in date and time information, and new evaluation information.

Note that the parameter information may further include information on the day of the week. That is, the parameter information further includes information on one day of the week, and the predetermined program uses the deadline information setting model to set the deadline information based on the pickup location information, specific information, and day of the week information on the delivery date and time. It may also be a program for setting. This makes it possible to construct a deadline information setting model that takes into account traffic conditions for each day of the week, and allows users to set appropriate deadline information for each day of the week.

In this way, the deadline information specified using the deadline information setting model can improve the accuracy of setting the deadline information as the number of users increases.

Returning to FIG. 9, the information processing server 10 may allow the first user to be notified of the deadline information set using the above-mentioned predetermined program (step S902). Specifically, for example, it may be possible to notify the first user of the set deadline information using the first user's address information, and the deadline information may be posted on a predetermined page on the website or application software related to this service. The first user may be notified by displaying the following. Further, in the same manner as the notification of the reservation number described above, the transaction number may be notified to the first user by telephone, mail, or other communication means.

As described above, it is possible to notify the first user of deadline information indicating the deadline for depositing baggage at a pickup location, which is set by the information processing server 10 using a predetermined program based on pickup location information and specific information. By doing so, it is possible to suggest an appropriate time to deposit the baggage at the collection location, or to realize a service that delivers the baggage to the destination by the delivery date and time.

Note that, for example, it may be possible to determine the transportation fee for loading and transporting the baggage on an aircraft using the transaction number attached to the baggage collected at the collection location.

For example, baggage with a predetermined form containing the first transaction number is deposited at a collection location, and a hotel staff refers to the first transaction number and operates an arbitrary terminal device 200 to receive the first transaction number. A charge determination request using the above may be executed to the information processing server 10.

A fee determination request is a process that requests a determination of the transportation fee for baggage.For example, a hotel staff member measures the size and weight of the baggage using one or more predetermined measuring instruments installed at the hotel. In such a case, the information processing server 10 may be requested to determine the transportation fee for the baggage corresponding to the measurement result, information on the number of pieces of baggage, and the like. The baggage transportation fee may be a fee for loading and transporting arbitrary baggage on a flight of a predetermined airline company. For example, the baggage transportation fee may be a fee paid by the first user to the first airline company in order to transport arbitrary baggage on board the first user's flight.

Specifically, for example, when a predetermined page related to a fee determination request on a website etc. related to this service is displayed on the display medium 201 of any terminal device 200, the first transaction number can be set on the page. It may be. When the information processing server 10 receives the first transaction number set on the page, the information processing server 10 identifies the first airline company corresponding to the baggage tag information stored in the storage device 103 in association with the first transaction number. You may let them. The first airline company information may be included in the baggage tag information, or may be stored in the storage device 103 in association with the first transaction number and the baggage tag information.

The information processing server 10 sets at least one of the size, weight, and number of baggage as the baggage-related information for determining the transportation fee according to the specified first airline company. The request may be made to the terminal device 200.

For example, a baggage information setting page that allows at least one of the size, weight, and number of baggage to be set on the display medium 201 provided in the arbitrary terminal device 200 according to information processing in the information processing server 10. may be displayed. In such cases, among the size, weight, and number of baggage, the type or combination of information that determines the transportation fee, and the method of measuring each information are information set arbitrarily by the first airline. Good too.

When at least one of the baggage size, weight, and number of pieces of baggage is set on the baggage information setting page based on specifications arbitrarily set by the first airline, the information processing server 10 You may also receive information. Then, the information processing server 10 may determine a first transportation fee for the first airline according to at least one of the received baggage size, weight, and number of items based on a predetermined fee database. good.

The predetermined fee database is, for example, information based on transportation fee determination information including at least one of size, weight, and number of pieces of baggage, and airline identification information that allows identification of a predetermined airline company. Alternatively, it may be a database that specifies the transportation fee for transporting arbitrary baggage on board a flight of the predetermined airline company. The airline specific information may be, for example, the name or abbreviation of the airline, or may be identification information unique to the airline.

Specifically, for example, the information processing server 10 uses the information of the first airline specified based on the first transaction number to refer to the fee information of the first airline in the fee database, Further, the first transportation fee for the first user's baggage may be determined based on the reference result and at least one of the received baggage size, weight, and number of pieces.

In the fee database, the transportation fee for the first airline company may be specified based on whether or not information on at least one of the size, weight, and number of baggage satisfies a predetermined condition. For example, when at least one of the size, weight, and number of baggage satisfies a predetermined condition arbitrarily set by the first airline company, the first transportation fee may be free. On the other hand, when the at least one piece of information does not satisfy the predetermined condition, the first transportation fee may be a specific amount as an additional fee for the baggage.

Note that the fee database may be composed of one or more databases. Further, the fee database only needs to be included in the information processing system 1, and may be stored in the storage device 103, for example.

In addition, in the above explanation, when the first transaction number is set on the predetermined page related to the fee determination request and the first airline is specified based on the first transaction number, baggage size information etc. can be set. Although we have explained the case where this is the case, this is not the only case. For example, even if it is possible to set the first transaction number and at least one of the size, weight, and number of baggage arbitrarily set by the first airline on a predetermined page related to a charge determination request. good. In such a case, for example, the hotel representative may be informed by the first user of the name of the first airline on which the flight is scheduled to be boarded, and the first airline's method of measuring baggage size, etc. for calculating transportation charges. You may know it.

As described above, any baggage can be selected according to transportation fee determination information that includes at least one of the size, weight, and number of pieces of baggage, and airline identification information that can identify a predetermined airline. In a case where the information processing system 1 includes one or more fee databases that specify the transportation fee for transporting the item on a flight of a predetermined airline, the information processing server 10 stores the first transaction number, When receiving a charge determination request including at least one of the size, weight, and number of pieces of baggage of the first user, the information processing server 10 is used to determine the size, weight, and number of pieces of the received baggage. The first transportation fee for the first airline corresponding to the baggage tag information stored in the storage device 103 in association with the first transaction number is stored in one or more fee databases according to at least one of the information. The determination may be made based on.

In this way, since the airline company can be easily identified by using the first transaction number, it is possible to easily determine the fare information of the first airline company among the different transportation charges for each airline company. Further, for example, if the transportation fee is not free, the hotel person in charge can prompt the first user to confirm whether the fee is insufficient.

In the above description, the information for specifying the transportation fee in the fee database is at least one of the size, weight, and number of baggage, but this is not the case. For example, the transportation fee may be further specified based on flight information including at least one of information on the route of the flight, such as whether it is a domestic flight or an international flight, and information on the boarding class of the flight.

That is, in a case where the transportation fee determination information further includes information on the boarding flight, when the information processing server 10 receives the fee determination request, the information processing server 10 uses the information processing server 10 to determine the size, weight, and size of the received baggage. , the first transportation fee is determined according to at least one of the pieces of information and the information of the boarding flight corresponding to the baggage tag information stored in the storage device 103 in association with the first transaction number. good.

In addition, in the above explanation, for example, we have explained the case where the transportation fee is provided according to the information about the baggage that is actually measured by the hotel staff, but in addition, the transportation fee is provided based on the information set by the first user in the delivery request. A comparison with shipping charges may be performed.

That is, when the information indicating the baggage delivery request includes information on a user-set fee, which is a transportation fee based on the settings of the first user, and the information on the user-set fee is stored in the storage device 103, the information processing When the server 10 receives the charge determination request, it uses the information processing server 10 to determine whether the user-specified charge exceeds or exceeds the first transportation charge, associates the excess or shortfall information with the first transaction number, and stores it in the storage device 103. It may be stored in

Specifically, for example, on the above-mentioned delivery setting page, it may be possible to set transportation fee information based on the user's self-report using the input unit 202. For example, in a case where it is possible to set the airline company for which the boarding reservation is made on the delivery setting page, when the first airline company is set using the input section 202, the baggage arbitrarily set in the first airline company Information regarding shipping charges may be displayed.

The information regarding baggage transportation fees may be information used to determine whether or not baggage transportation fees will be incurred. For example, the information regarding the transportation fee for baggage may be restriction information such as the size, weight, and number of baggage when the transportation fee is free. Note that information on how to measure the size of baggage, etc. may be added.

In such a case, on the delivery settings page, if the first user determines that the baggage transportation fee is within the range eligible for free transportation based on the information regarding the baggage transportation fee, information indicating that no transportation fee will be charged will be displayed. May be set. The information indicating that a transportation fee will not be charged may be, for example, a predetermined check box, a pull-down menu, or the like that is displayed to allow a user to select between two options as to whether or not a transportation fee will be charged.

Note that the above-described method of setting transportation charge information based on the first user's self-report on the delivery setting page is only an example, and is not limited thereto. For example, on the delivery setting page, it may be possible to set specific dimension information, weight information, or number information of baggage, and based on the information set by the first user, the baggage It may be determined whether the transportation fee is within the range eligible for free shipping.

Then, the information processing server 10 may receive information on a user-set fee, which is a transportation fee based on the first user's settings, as the content of the delivery request. Further, the information processing server 10 may cause the storage device 103 to store information on user-set fees.

In such a case, when the information processing server 10 receives the fee determination request associated with the above-mentioned first transaction number, the information processing server 10 specifies the user-set fee based on the user's settings in the delivery request based on the first transaction number. However, it is also possible to determine whether the user-set fee is excessive or insufficient with respect to the first transportation fee, and, for example, the information on the shortage may be stored in the storage device 103 in association with the first transaction number.

Specifically, in the case where the first transportation fee is specific amount information as an additional fee, the information processing server 10 stores in the storage device 103 that the user-set fee is free due to a user error. The information processing server 10 may cause the storage device 103 to store information that an additional charge will be incurred in association with the first transaction number of the first user.

Note that the surplus/deficiency information stored in association with the first transaction number may be such that information on the amount of the shortage can be obtained from a terminal operated by a hotel staff or the like. Alternatively, for example, a payment request may be made to the first user using information on the amount of the shortfall and using a payment means registered by the first user in advance. Further, consent may be obtained in advance from the first user to the effect that additional charges may be incurred depending on the size, weight, or number of baggage. For example, on the delivery settings page, the first user must agree that additional charges may be incurred if the size, weight, or number of baggage items exceeds the free eligibility range determined by the flight information. A checkbox may be provided that does not allow delivery requests. At this time, the information processing server 10 may cause the storage device 103 to store whether consent has been obtained in association with the first transaction number of the first user.

In addition, in the above explanation, the object on which the baggage to which the baggage tag is attached is loaded is an aircraft, but it may also be a vehicle such as a train, a ship, or other moving object on which people can board. .

Note that in the description of this embodiment, descriptions of known techniques regarding each function and each information processing are omitted.

(Example of computer hardware configuration)
The functions of each part in the embodiment and each modification may be realized by a program.

That is, the information processing program according to one aspect of the present invention includes communication processing for communicating with one or more terminal devices 200 via a communication network, receiving a baggage delivery request from a first user, and transmitting a baggage delivery request to a first airline company. When receiving verification information that includes at least boarding information that can identify the flight on the airline given by the system 300a, the first transaction number given to the delivery request and the verification information are used to identify the flight. The baggage tag information is stored in the storage device 103 in association with the baggage tag information, and when a baggage tag output request using the first transaction number is received, the information is stored in the storage device 103 for the terminal device 200 that sent the output request. A computer may be made to execute a control process of transmitting the information on the baggage tag that has been checked.

FIG. 10 shows an example of the hardware configuration of a computer in such a case.

As shown in FIG. 10, the computer 9000 includes, for example, a CPU (Central Processing Unit) 9001, a RAM (Random Access Memory) 9002, a ROM (Read Only Memory) 9003, a storage device 9004, and an input/output interface (I/F) 9005. , a reading interface (I/F) 9006, and a communication interface (I/F) 9007. The above-mentioned units are connected directly or indirectly via a bus 9008.

The storage device 9004 is, for example, an HDD (Hard Disk Drive), an SSD (Solid State Drive), or the like. Computer 9000 is connected to an input/output (I/O) device 9009 via an input/output interface 9005. The input/output device 9009 includes a device having an input function and an output function such as a magnetic disk device, an input device whose main function is an input function, and an output device whose main function is an output function. The input device is, for example, an input key, a mouse, a touch panel, or a scanner. The output device is, for example, a display, a speaker, or a printer.

The reading interface 9006 reads programs or data recorded on the recording medium 9010. The recording medium 9010 is, for example, a semiconductor memory, an optical recording medium, a magnetic recording medium, a magneto-optical recording medium, or the like.

Communication interface 9007 receives data from other devices and transmits data to other devices via network 9011. Network 9011 may be a wired network or a wireless network. The other device may be a client device or a server device.

For example, a program stored in the ROM 9003, a program stored in the storage device 9004, a program recorded in the recording medium 9010, or a program received by the communication interface from another device is loaded into the RAM 9002. In the above embodiment and each modification, the functions of each part in the above embodiment etc. are realized by, for example, the CPU 9001 executing a program loaded into the RAM 9002.

Note that the functions of each part of the computer 9000 may be realized by cloud computing.

Note that the information processing program executed by the computer in the information processing system 1 or the described functions may be recorded on a non-transitory, tangible computer-readable storage medium. . The non-transitory tangible computer-readable recording medium is any recording medium that can be accessed by a computer, CPU, MPU (Micro Processing Unit), or the like. Examples of the arbitrary recording medium include ROM, RAM, flash memory, magnetic storage device, optical disk, etc., and are not limited to those illustrated.

In the above explanation, "including at least one of A, B, and C" means one or two or more of A, B, and C. It may also mean that a combination of these is acceptable.

The baggage tag management method, information processing device, information processing program, and recording medium according to the present invention are effective for all techniques related to information processing for managing information on baggage tags.

1 Information processing system 10 Information processing server 100 Information processing device 101 Communication unit 102 Control unit 103 Storage device 200 Terminal device 201 Display medium 202 Input unit 203 Communication unit 204 Memory 205 Control unit 300 Airline system 9000 Computer 9001 CPU
9002 RAM
9003 ROM
9004 Storage device 9005 Input/output interface 9006 Reading interface 9007 Communication interface 9008 Bus 9009 Input/output device 9010 Recording medium 9011 Network

Claims (26)

A baggage tag management method in an information processing system comprising an information processing server connected to one or more terminal devices and a communication network, the method comprising:
The information processing server,
When receiving a baggage delivery request from a first user and receiving verification information that includes at least boarding information that can identify the boarding flight on the airline given by the first airline system, in response to the delivery request. storing the assigned first transaction number in a storage device in association with information on a baggage tag attached to the baggage identified using the verification information;
When receiving a request to output the baggage tag using the first transaction number, transmitting information on the baggage tag stored in the storage device to the terminal device that sent the output request;
How to manage baggage tags. When the information processing server receives the delivery request, the information processing server stores the first identification information of the first user and the first transaction number in association with each other in the storage device, and stores the first identification information of the first user in association with the first transaction number; When the verification information is received, the first transaction number and the baggage tag information are associated with each other and stored in the storage device;
The baggage tag management method according to claim 1. In the case where the verification information is managed in the first airline system in association with information included in the baggage tag,
The information processing server specifies information on the baggage tag corresponding to the verification information by verifying the verification information against one or more databases of a plurality of airline systems including the first airline system. ,
The baggage tag management method according to claim 1. In the case where the verification information includes the boarding information and the first user's personal information,
When the information processing server receives the verification information, the information processing server specifies the information on the baggage tag by verifying the boarding information and the personal information against the one or more databases.
The baggage tag management method according to claim 3. The information indicating the baggage delivery request includes at least information on the collection location of the baggage and delivery destination specifying information that can specify the delivery destination, and the information on the collection location and the delivery destination specifying information are included in the first transaction. When stored in the storage device in association with a number,
The information processing server extracts a part of the databases of the plurality of airline systems using at least one of the collection point information and the delivery destination identification information, and performs processing on the extracted part. identifying information on the baggage tag by comparing the verification information;
The baggage tag management method according to claim 3. In the case where the verification information is managed in the first airline system in association with information included in the baggage tag,
When the information processing server receives the verification information, the information processing server transmits the verification information to a hub system that is capable of verifying the verification information against one or more databases of a plurality of airline systems including the first airline system. transmitting and receiving information of the baggage tag from the hub system;
The baggage management method according to claim 1. In the case where the verification information is managed in the first airline system in association with information included in the baggage tag,
When the information processing server receives the verification information, the information processing server specifies one airport information based on the boarding information, and identifies a plurality of airline systems including the first airline system from the airport information stored in the storage device. One hub system is extracted from a plurality of hub systems using a predetermined database that can identify a hub system that can match the verification information against one or more databases, and the extracted one transmitting the verification information to a hub system, and receiving information on the baggage tag from the hub system;
The baggage management method according to claim 1. The verification information is managed in association with the information included in the baggage tag in the first airline system, and the information indicating the baggage delivery request includes at least information on the airport to which the baggage is to be delivered. In,
When the information processing server receives the verification information, the information processing server transmits the verification information from the airport information stored in the storage device to one or more databases of a plurality of airline systems including the first airline system. Using a predetermined database that can identify hub systems that can be verified, one hub system is extracted from the plural hub systems, the verification information is sent to the extracted one hub system, and the verification information is transmitted to the extracted one hub system. receiving said baggage tag information from a hub system of;
The baggage management method according to claim 1. When the boarding information is boarding pass information given to the first user by boarding check-in to the first airline system,
The information processing server specifies information on the baggage tag based on information included in the boarding pass information.
The baggage tag management method according to claim 1. When the information processing server specifies the baggage tag information based on the information included in the boarding pass information, the information processing server transmits information indicating that the baggage tag information has been specified to the boarding pass information to the first airline. Send to company system,
The baggage tag management method according to claim 9. The information indicating the baggage delivery request includes at least information on the baggage collection location and delivery destination identification information that can specify the delivery destination, and the collection location information and the delivery destination identification information include the first transaction number. In the case where the information is stored in the storage device in association with
When the information processing server receives an inquiry request for the delivery destination of the baggage collected at the collection location using the first transaction number, the information processing server transmits the inquiry request. enabling display of the delivery destination information on a display medium provided in the terminal device;
The baggage tag management method according to claim 1. When the information indicating the baggage delivery request further includes image information of the baggage, and the image information is stored in the storage device in association with the first transaction number,
When the information processing server receives the inquiry request, it enables the display medium to display the delivery destination information and further the image information.
The baggage tag management method according to claim 11. In the case where the boarding information is a flight reservation number assigned by the first airline system, the information processing server may request to output the baggage tag based on the first transaction number to a person other than the first user. When receiving the output request operated by the terminal device that sent the output request,
Using the information processing server, the first airline system determines whether boarding check-in using the boarding information is being executed, and when the boarding check-in is being executed, the output allowing the terminal device that sent the request to acquire information on the baggage tag;
The baggage tag management method according to claim 1. The information indicating the baggage delivery request includes at least specific information including information on the collection location of the baggage, delivery destination specifying information that allows specifying the delivery destination, and delivery date and time specifying information that allows specifying the delivery date and time. and the information on the collection location and the specific information are stored in the storage device in association with the first transaction number,
When the information processing server receives the verification information,
The deadline information indicating the deadline for depositing the baggage at the pickup location, which is set by the information processing server based on the pickup location information and the specific information using a predetermined program stored in the storage device, is stored in the storage device. Allow one user to be notified,
The baggage tag management method according to claim 1. If the specific information is information about the boarding flight,
The information processing server uses predetermined table information stored in the storage device to identify the delivery destination based on the information of the first airline included in the information of the boarding flight, and Identifying the delivery date and time based on flight time information included in the information,
The deadline information is set based on the collection location information, the delivery destination information, and the delivery date and time information.
The baggage tag management method according to claim 14.
The predetermined program sets the deadline information using the collection location information, the delivery destination specifying information, the delivery date and time specifying information, and a predetermined database regarding distance and time stored in the storage device. It is a program that
The baggage tag management method according to claim 14. The predetermined program includes parameter information including at least one collection location, one delivery destination, and one delivery date and time information, and a plurality of teacher data including one baggage check-in date and time information; Using a deadline information setting model generated by machine learning that corresponds to each of the training data and uses a plurality of label information indicating the degree of time between the one delivery date and time and the completion of delivery of the baggage, A program that sets the deadline information based on the collection location information and the specific information,
The baggage tag management method according to claim 14. The parameter information further includes information on one day of the week,
The predetermined program is a program that uses the deadline information setting model to set the deadline information based on the pickup location information, the specific information, and the day of the week information at the delivery date and time.
The baggage tag management method according to claim 17. The arbitrary baggage is transferred to the predetermined baggage according to transportation fee determination information including at least one of size, weight, and number of pieces of baggage, and airline identification information that can identify a predetermined airline. In the case where the information processing system includes one or more fee databases that specify transportation fees for loading and transporting on flights of airlines,
When the information processing server receives a charge determination request including the first transaction number and information on at least one of the size, weight, and number of the baggage of the first user,
The baggage is stored in the storage device using the information processing server in association with the first transaction number, which corresponds to at least one of the size, weight, and number of the received baggage. determining a first transportation fee for a first airline corresponding to the information on the tag based on the one or more fee databases;
The baggage tag management method according to claim 1. In the case where the transportation fee determination information further includes boarding flight information, when the information processing server receives the fee determination request,
Using the information processing server, at least one of the received information on the size, weight, and number of the baggage and information on the baggage tag stored in the storage device in association with the first transaction number. determining the first transportation fee according to the information of the boarding flight corresponding to the information;
The baggage tag management method according to claim 19. When the information indicating the baggage delivery request includes information on a user-set fee that is the transportation fee based on the settings of the first user, and the information on the user-set fee is stored in the storage device, When the information processing server receives the fee determination request,
using the information processing server to determine whether or not the user-set fee exceeds or exceeds the first transportation fee, and stores the surplus or deficiency information in the storage device in association with the first transaction number;
The baggage tag management method according to claim 19. In the case where the boarding information includes one or more pieces of information,
The information processing server generates a number including at least one piece of information included in the boarding information as the first transaction number.
The baggage tag management method according to claim 1. A baggage tag management method in an information processing system comprising an information processing server connected to one or more terminal devices and a communication network, the method comprising:
The information processing server receives a baggage delivery request from a first user and receives verification information that includes at least boarding information that can identify a boarding flight on an airline given by a first airline system. Accordingly, the first transaction number given to the delivery request and the information on the baggage tag attached to the baggage identified using the verification information are stored in a storage device in association with each other. In,
When the information processing server receives a request to output the baggage tag using the first transaction number, the information processing server uses the information processing server to request the terminal device that sent the output request to store the tag in the storage device. making it possible to obtain information on the baggage tag that has been
How to manage baggage tags. a communication unit that communicates with one or more terminal devices via a communication network;
When receiving a baggage delivery request from a first user and receiving verification information that includes at least boarding information that can identify the boarding flight on the airline given by the first airline system, in response to the delivery request. The assigned first transaction number and the information on the baggage tag attached to the baggage identified using the verification information are stored in a storage device in association with each other, and the baggage is processed using the first transaction number. a control unit that, when receiving a tag output request, transmits the baggage tag information stored in the storage device to the terminal device that has transmitted the output request;
An information processing device comprising: Communication processing for communicating with one or more terminal devices via a communication network;
When receiving a baggage delivery request from a first user and receiving verification information that includes at least boarding information that can identify the boarding flight on the airline given by the first airline system, in response to the delivery request. The assigned first transaction number and the information on the baggage tag attached to the baggage identified using the verification information are stored in a storage device in association with each other, and the baggage is processed using the first transaction number. control processing for transmitting information on the baggage tag stored in the storage device to the terminal device that sent the output request when a tag output request is received;
An information processing program that causes a computer to execute. Communication processing for communicating with one or more terminal devices via a communication network;
When receiving a baggage delivery request from a first user and receiving verification information that includes at least boarding information that can identify the boarding flight on the airline given by the first airline system, in response to the delivery request. The assigned first transaction number and the information on the baggage tag attached to the baggage identified using the verification information are stored in a storage device in association with each other, and the baggage is processed using the first transaction number. control processing for transmitting information on the baggage tag stored in the storage device to the terminal device that sent the output request when a tag output request is received;
A computer-readable recording medium that records an information processing program that causes a computer to execute.

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