JP7351574B2 - Guide candidate selection device, guide candidate selection method, program and recording medium - Google Patents

Description

The present invention relates to a guide candidate selection device, a guide candidate selection method, a program, and a recording medium.

Regarding travel, technologies for recommending various travel contents have been developed. For example, Patent Document 1 discloses a technology that enables useful information to be provided to a traveler without relying on requests from an information terminal carried by the traveler or location information.

Japanese Patent Application Publication No. 2011-145834

Some trips involve a guide. In particular, foreign tourists visiting Japan have language problems, and in order to understand Japan's unique tourism resources, it is necessary to have the skills to be able to speak the language of foreign tourists and guide them in accordance with the wishes of foreign tourists. is important. For this reason, it is necessary to introduce guides that meet the needs of travelers. However, when introducing a guide that meets the traveler's requirements, if the guide is introduced based solely on the guide's skills and language, for example, the introduced guide may cancel on the day of the trip, or the travel agency that mediates the trip may In some cases, it may be inappropriate in relation to

SUMMARY OF THE INVENTION Therefore, an object of the present invention is to provide a guide candidate selection device and a guide candidate selection method that are capable of selecting guide candidates suitable for a traveler, taking into account factors other than the traveler's requests.

In order to achieve the above object, the guide candidate selection device of the present invention includes the following:
including a guide information acquisition unit, a guide information storage unit, a guide request information acquisition unit, a guide score generation unit, a guide candidate selection unit, and a guide candidate output unit,
The guide information acquisition unit acquires guide information,
The guide information includes guide attribute information and guide suitability information,
The guide information storage unit stores the guide information in a guide database,
The guide database stores the guide attribute information and guide suitability information for each guide,
The guide request information acquisition unit acquires guide request information of a guide necessary for each trip,
The guide score generation unit collates the guide suitability information and the guide request information to generate a score for each guide for each trip and stores it in the guide database;
The guide candidate selection unit selects a guide candidate for each trip based on the score of each guide stored in the guide database,
The guide candidate output unit outputs the selected guide candidate,
The guide candidate selection section includes a guide candidate adjustment section,
The guide candidate adjustment unit adjusts the selected guide candidate based on preset conditions,
The guide candidate output unit outputs the adjusted guide candidate.
It is a device.

The guide candidate selection method of the present invention is as follows:
Including a guide information acquisition step, a guide information storage step, a guide request information acquisition step, a guide score generation step, a guide candidate selection step, and a guide candidate output step,
The guide information acquisition step acquires guide information,
The guide information includes guide attribute information and guide suitability information,
The guide information storage step stores the guide information in a guide database,
The guide database stores the guide attribute information and guide suitability information for each guide,
The guide request information acquisition step acquires the guide request information of the guide required for each trip,
In the guide score generation step, the guide suitability information and the guide request information are collated to generate a score for each guide for each trip, and the score is stored in the guide database;
The guide candidate selection step selects a guide candidate for each trip based on the score of each guide stored in the guide database;
The guide candidate output step outputs the selected guide candidate,
The guide candidate selection step includes a guide candidate adjustment step,
The guide candidate adjustment step adjusts the selected guide candidate based on preset conditions,
The guide candidate output step outputs the adjusted guide candidate.
It's a method.

The program of the present invention is
A program for causing a computer to execute a procedure including a guide information acquisition procedure, a guide information storage procedure, a guide request information acquisition procedure, a guide score generation procedure, a guide candidate selection procedure, and a guide candidate output procedure;
The guide information acquisition procedure includes acquiring guide information,
The guide information includes guide attribute information and guide suitability information,
The guide information storage step stores the guide information in a guide database;
The guide database stores the guide attribute information and guide suitability information for each guide,
The guide request information acquisition procedure acquires the guide request information of the guide required for each trip,
The guide score generation procedure includes collating the guide suitability information and the guide request information to generate a score for each guide for each trip and storing it in the guide database;
The guide candidate selection procedure selects a guide candidate for each trip based on the score of each guide stored in the guide database;
The guide candidate output procedure outputs the selected guide candidate,
The guide candidate selection procedure includes a guide candidate adjustment procedure,
The guide candidate adjustment procedure adjusts the selected guide candidate based on preset conditions;
The guide candidate output procedure outputs the adjusted guide candidate.

According to the present invention, it is possible to select a guide candidate suitable for the traveler based on the guide's cancellation on the same day and the relationship with customers such as travel agencies.

FIG. 1 is a block diagram showing the configuration of an example of an apparatus according to the first embodiment. FIG. 2 is a block diagram showing an example of the hardware configuration of the device according to the first embodiment. FIG. 3 is a flowchart illustrating an example of processing in the apparatus of the first embodiment. FIG. 4 is a schematic diagram showing an example of a communication connection between the device of the first embodiment, a guide terminal, and an information processing device of a travel agency. FIG. 5 is a schematic diagram showing an example of guide information stored in the guide database. FIG. 6 is a schematic diagram showing an example of guide request information. FIG. 7 is a schematic diagram showing an example of a case where the preset condition is the fluctuation rate of guide candidates. FIG. 8 is a schematic diagram showing an example in which the preset conditions are guide selection conditions for each customer who orders a trip.

In the guide candidate selection device of the present invention, for example, in the guide candidate adjustment section, the preset condition is a fluctuation rate of the guide candidate, and the guide candidate adjustment section selects the selected guide candidate based on the fluctuation rate. The number of guide candidates may be adjusted. Examples of the fluctuation rate include a cancellation rate from guides, a rate of increase/decrease in demand for guides depending on the season or tourist spot, and the like.

In the guide candidate selection device of the present invention, for example, in the guide candidate adjustment section, the preset conditions are guide selection conditions for each customer who orders the trip; The guide candidate may be adjusted based on guide selection conditions. The guide selection conditions for each customer are, for example, conditions for a specific guide for each travel agency that mediates travel. The conditions for the specific guide include, for example, a guide that is not listed as a candidate for a certain travel agency (NG guide) or a guide that is always listed as a candidate (repeat guide or designated guide).

In the guide candidate selection method of the present invention, for example, in the guide candidate adjustment step, the preset condition is a fluctuation rate of the guide candidate, and the guide candidate adjustment step is based on the fluctuation rate of the selected guide candidate. Alternatively, the number of guide candidates may be adjusted.

In the guide candidate selection method of the present invention, for example, in the guide candidate adjustment step, the preset conditions are guide selection conditions for each customer who orders the trip; The guide candidate may be adjusted based on guide selection conditions.

In the program of the present invention, for example, in the guide candidate adjustment procedure, the preset condition is a fluctuation rate of the guide candidate, and the guide candidate adjustment procedure selects the selected guide candidate based on the fluctuation rate. It is also possible to adjust the number of people.

In the program of the present invention, for example, in the guide candidate adjustment procedure, the preset conditions are guide selection conditions for each customer who orders the trip, and the guide candidate adjustment procedure includes guide selection conditions for each customer. The guide candidate may be adjusted based on the following.

The recording medium of the present invention is a computer-readable recording medium that records the program of the present invention.

Next, embodiments of the present invention will be described using figures. However, the present invention is not limited to the following embodiments. In each figure below, the same parts are given the same reference numerals. In addition, the explanations of each embodiment can refer to each other unless otherwise mentioned, and the configurations of the embodiments can be combined unless otherwise mentioned.

[Embodiment 1]
FIG. 1 is a block diagram showing the configuration of an example of the guide candidate selection device 1 of this embodiment. As shown in FIG. 1, this device 1 includes a guide information acquisition section 11, a guide information storage section 12, a guide request information acquisition section 13, a guide score generation section 14, a guide candidate selection section 15, and a guide candidate output section 16. including. Further, the guide candidate selection section 15 includes a guide candidate adjustment section 151.

For example, as shown in FIG. 4, the device 1 can be connected to a guide terminal 2 and an information processing device 3 of a travel agency via a communication network 4. The guide terminal 2 is, for example, a terminal that the guide can carry. The information processing device 3 is, for example, a personal computer.

The present device 1 may be, for example, a single device including the above-mentioned sections, or may be a device to which the above-mentioned sections can be connected via the communication line network 4. Further, this device 1 can be connected to an external device, which will be described later, via a communication line network 4. The communication line network 4 is not particularly limited, and any known network may be used, and may be wired or wireless, for example. Examples of the communication line network 4 include the Internet line, WWW (World Wide Web), telephone line, LAN (Local Area Network), SAN (Storage Area Network), DTN (Delay Tolerant Networking), etc. . Examples of wireless communication include WiFi (Wireless Fidelity), Bluetooth (registered trademark), and the like. The wireless communication may be either direct communication between devices (Ad Hoc communication) or indirect communication via an access point. The device 1 may be incorporated into a server as a system, for example. Further, the device 1 may be, for example, a personal computer (PC, e.g., desktop type, notebook type), a smartphone, a tablet terminal, etc., on which the program of the present invention is installed.

FIG. 2 illustrates a block diagram of the hardware configuration of this device 1. The device 1 includes, for example, a central processing unit (CPU, GPU, etc.) 101, a memory 102, a bus 103, a storage device 104, an input device 105, a display device 106, a communication device 107, and the like. Each part of the hardware configuration of the device 10 is interconnected via a bus 103 by respective interfaces (I/Fs).

A central processing unit (central processing unit) 101 is responsible for controlling the entire device 1 . In this device 1, a central processing unit 101 executes, for example, the program of the present invention and other programs, and also reads and writes various information. Specifically, for example, the central processing unit 101 functions as a guide information acquisition section 11, a guide request information acquisition section 13, a guide score generation section 14, a guide candidate selection section 15, and a guide candidate output section 16.

For example, the bus 103 can also be connected to external equipment. Examples of the external device include an external storage device (external database, etc.), a printer, and the like. The device 1 can be connected to the communication network 4 by, for example, a communication device 107 connected to the bus 103, and can also be connected to an external device via the communication network 4.

An example of the memory 102 is a main memory (main storage device). When the central processing unit 101 performs processing, the memory 102 reads various operating programs such as the program of the present invention stored in the storage device 104 (described later), and the central processing unit 101 reads various operating programs from the memory 102. Receive data and execute program. The main memory is, for example, a RAM (random access memory). Further, the memory 102 may be, for example, a ROM (read-only memory).

The storage device 104 is also referred to as a so-called auxiliary storage device in contrast to the main memory (main storage device), for example. As mentioned above, the storage device 104 stores operating programs including the program of the present invention. The storage device 104 may be, for example, a combination of a recording medium and a drive that reads from and writes to the recording medium. The recording medium is not particularly limited, and may be of a built-in type or an external type, and examples include HD (hard disk), CD-ROM, CD-R, CD-RW, MO, DVD, flash memory, memory card, etc. It will be done. The storage device 104 may be, for example, a hard disk drive (HDD) in which a recording medium and a drive are integrated, or a solid state drive (SSD).

In the device 1, the memory 102 and the storage device 104 can also store access information and log information from an administrator, as well as information obtained from an external database (not shown). The memory 102 and the storage device 104 function as the guide information storage section 12, for example.

The device 10 further includes an input device 105 and a display device 106, for example. The input device 105 is, for example, a touch panel, a keyboard, a mouse, or the like. Examples of the display device 106 include an LED display, a liquid crystal display, and the like.

Next, an example of the guide candidate selection method of this embodiment will be explained based on the flowchart of FIG. 3. The guide candidate selection method of this embodiment is carried out as follows using, for example, the guide candidate selection device 1 shown in FIG. 1. Note that the guide candidate selection method of this embodiment is not limited to the use of the guide candidate selection device 1 of FIG. 1.

First, the guide information acquisition unit 11 acquires guide information (S1). The guide information acquisition unit 11 may acquire the guide information via the communication network 4 using the communication device 107, for example. Further, the guide information acquisition unit 11 may acquire the guide information via the input device 105, for example. The guide information is information including guide attribute information and guide suitability information. The guide attribute information includes, for example, guide ID (identifier), name, and the like. The guide suitability information includes, for example, information such as gender, age, usable languages, schedule (work list), qualifications, specialty, work history, and study abroad experience.

Next, the guide information storage unit 12 stores the guide information in the guide database (S2). The guide database stores the guide attribute information and guide suitability information for each guide. FIG. 5 shows an example of the guide information stored in the guide database. As shown in FIG. 5, the guide information may be stored in the guide database as a guide information table, for example.

Next, the guide request information acquisition unit 13 acquires the guide request information of the guide required for each trip (S3). The guide request information includes, for example, a travel ID (identifier), a customer, request information, and the like. The request information includes, for example, the customer's nationality, number of customers, age group, gender, travel type, travel area, and requests. FIG. 6 shows an example of the guide request information. As shown in FIG. 6, the guide request information may be obtained as a guide request information table, for example. The guide request information acquisition unit 13 may acquire the guide request information via the communication line network 4 using the communication device 107, for example. Further, the guide request information acquisition unit 13 may acquire the guide request information via the input device 105, for example.

Next, the guide score generation unit 14 collates the guide suitability information and the guide request information to generate a score for each guide for each trip and stores it in the guide database (S4). Specifically, for example, if all of the following (1) to (4) are satisfied, guide A's score may be set to 100. Note that this is an example and is not limited thereto.
(1) No complaint information from travel agents (2) VIP (Very Important Person) tour experience of 50 days or more in the past year (3) Arrangement manager internal rating S (S: highest rank)
(4) The guide's schedule on the day of the guided tour is "Available" and the schedule update date and time is within one month.

Next, the guide candidate selection unit 15 selects a guide candidate for each trip based on the score of each guide stored in the guide database (S5). Specifically, for example, the guide having a score equal to or exceeding a preset threshold score is selected as a guide candidate. The preset threshold score is not particularly limited and can be set arbitrarily. Hereinafter, the guide candidate that has not been adjusted by the guide candidate adjustment unit 151, which will be described later, is also referred to as a "suitable guide."

Next, the guide candidate adjustment unit 151 adjusts the selected guide candidate based on preset conditions (S6). The preset conditions are not particularly limited and can be set arbitrarily. Specifically, for example, the variation rate (also referred to as variation coefficient) of the guide candidate, the guide selection conditions for each customer who orders the trip, etc. The fluctuation rate includes, for example, the cancellation rate from guides, the rate of increase/decrease in demand for guides depending on the season or tourist destination, etc., as described above. The guide selection conditions for each customer (also referred to as customer conditions) are, for example, as described above, conditions for a specific guide for each travel agency that mediates travel. The conditions for the specific guide include, for example, a guide that is not listed as a candidate for a certain travel agency (NG guide) or a guide that is always listed as a candidate (repeat guide or designated guide). Thereby, the present device 1 can adjust the number of guide candidates and the guide candidates output by the guide candidate output unit 16, which will be described later.

FIG. 7 shows an example in which the preset condition is the fluctuation rate of the guide candidate. In FIG. 7, the guide candidate selection unit 15 selects eight guides A to H (suitable guides) having scores exceeding the threshold score of 60. Then, in FIG. 7, the guide candidate adjustment unit 151 multiplies the number of suitable guides by a coefficient of variation (cancellation) of 0.5 to adjust the number of candidate guides to four. For example, the guide candidate selection unit 15 may further select the candidate guides for the adjusted number of people in descending order of the scores.

FIG. 8 shows an example where the preset conditions are guide selection conditions for each customer who orders the trip. In FIG. 8, the guide candidate selection unit 15 selects eight guides A to H (suitable guides) having scores exceeding the threshold score of 60. Then, in FIG. 8, the guide candidate adjustment unit 151 adjusts so that the guide D, which is the NG guide, is not included in the candidate guides. Then, a guide candidate output unit 16, which will be described later, outputs guides A to C and guides E to H as the guide candidates.

Then, the guide candidate output unit 16 outputs the adjusted guide candidates (S7), and the process ends (END). On the other hand, if the above-mentioned conditions are not set in advance, the guide candidate output unit 16 outputs the selected guide candidate (S7) without executing the step (S6), and then ends the process. Good (END). The guide candidate output unit 16 may output to an external device such as a printer or a display device, or may output to the display device 106, for example.

[Embodiment 2]
The program of this embodiment is a program for causing a computer to execute each step of the method of the first embodiment as a procedure. In the present invention, "procedure" may be read as "process". Furthermore, the program of this embodiment may be recorded on, for example, a computer-readable recording medium. The recording medium is, for example, a non-transitory computer-readable storage medium. The recording medium is not particularly limited, and includes, for example, a read-only memory (ROM), a hard disk (HD), an optical disk, and the like.

Although the present invention has been described above with reference to the embodiments, the present invention is not limited to the above embodiments. The configuration and details of the present invention can be modified in various ways within the scope of the present invention by those skilled in the art.

This application claims priority based on Japanese Patent Application No. 2020-091465 filed on May 26, 2020, and the entire disclosure thereof is incorporated herein.

According to the present invention, for example, it is possible to select a guide candidate suitable for a traveler based on factors other than the traveler's requests. Therefore, the present invention is capable of skillfully matching the traveler and the guide candidate based on the guide's cancellation on the same day and the relationship with customers such as travel agencies, and is useful for the tourism industry such as travel agencies. .

1 Guide candidate selection device 2 Guide terminal 3 Information processing device 4 Communication network 11 Guide information acquisition unit 12 Guide information storage unit 13 Guide request information acquisition unit 14 Guide score generation unit 15 Guide candidate selection unit 151 Guide candidate adjustment unit 16 Guide candidate Output section

Claims (10)

including a guide information acquisition unit, a guide information storage unit, a guide request information acquisition unit, a guide score generation unit, a guide candidate selection unit, and a guide candidate output unit,
The guide information acquisition unit acquires guide information,
The guide information includes guide attribute information and guide suitability information,
The guide information storage unit stores the guide information in a guide database,
The guide database stores the guide attribute information and guide suitability information for each guide ,
The guide request information acquisition unit acquires guide request information of a guide necessary for each trip,
The guide score generation unit collates the guide suitability information and the guide request information to generate a score for each guide for each trip and stores it in the guide database;
The guide candidate selection unit selects a guide candidate for each trip based on the score of each guide stored in the guide database,
The guide candidate output unit outputs the selected guide candidate,
The guide candidate selection section includes a guide candidate adjustment section,
The guide candidate adjustment unit adjusts the selected guide candidate based on preset conditions,
The guide candidate output unit outputs the adjusted guide candidate.
Guide candidate selection device. In the guide candidate adjustment unit, the preset condition is a fluctuation rate of the guide candidate,
The guide candidate adjustment unit adjusts the number of the selected guide candidates based on the fluctuation rate.
The guide candidate selection device according to claim 1. In the guide candidate adjustment unit, the preset conditions are guide selection conditions for each customer ordering the trip;
The guide candidate adjustment unit adjusts the guide candidates based on guide selection conditions for each customer.
The guide candidate selection device according to claim 1 or 2. Including a guide information acquisition step, a guide information storage step, a guide request information acquisition step, a guide score generation step, a guide candidate selection step, and a guide candidate output step,
The guide information acquisition step acquires guide information,
The guide information includes guide attribute information and guide suitability information,
The guide information storage step stores the guide information in a guide database,
The guide database stores the guide attribute information and guide suitability information for each guide ,
The guide request information acquisition step acquires the guide request information of the guide required for each trip,
In the guide score generation step, the guide suitability information and the guide request information are collated to generate a score for each guide for each trip, and the score is stored in the guide database;
The guide candidate selection step selects a guide candidate for each trip based on the score of each guide stored in the guide database;
The guide candidate output step outputs the selected guide candidate,
The guide candidate selection step includes a guide candidate adjustment step,
The guide candidate adjustment step adjusts the selected guide candidate based on preset conditions,
The guide candidate output step outputs the adjusted guide candidate.
A guide candidate selection method in which each step is executed by a computer . In the guide candidate adjustment step, the preset condition is a fluctuation rate of the guide candidate,
The guide candidate adjustment step adjusts the number of the selected guide candidates based on the variation rate.
The guide candidate selection method according to claim 4. In the guide candidate adjustment step, the preset conditions are guide selection conditions for each customer ordering the trip;
The guide candidate adjustment step adjusts the guide candidates based on guide selection conditions for each customer.
The guide candidate selection method according to claim 4 or 5. A program for causing a computer to execute procedures including a guide information acquisition procedure, a guide information storage procedure, a guide request information acquisition procedure, a guide score generation procedure, a guide candidate selection procedure, and a guide candidate output procedure;
The guide information acquisition procedure includes acquiring guide information,
The guide information includes guide attribute information and guide suitability information,
The guide information storage step stores the guide information in a guide database;
The guide database stores the guide attribute information and guide suitability information for each guide ,
The guide request information acquisition procedure acquires the guide request information of the guide required for each trip,
The guide score generation procedure includes collating the guide suitability information and the guide request information to generate a score for each guide for each trip and storing it in the guide database;
The guide candidate selection procedure selects a guide candidate for each trip based on the score of each guide stored in the guide database;
The guide candidate output procedure outputs the selected guide candidate,
The guide candidate selection procedure includes a guide candidate adjustment procedure,
The guide candidate adjustment procedure adjusts the selected guide candidate based on preset conditions;
The guide candidate output procedure outputs the adjusted guide candidate. In the guide candidate adjustment procedure, the preset condition is a fluctuation rate of the guide candidate,
The guide candidate adjustment procedure adjusts the number of the selected guide candidates based on the fluctuation rate.
The program according to claim 7. In the guide candidate adjustment procedure, the preset conditions are guide selection conditions for each customer ordering the trip;
The guide candidate adjustment procedure adjusts the guide candidates based on guide selection conditions for each customer.
The program according to claim 7 or 8. A computer-readable recording medium recording the program according to claim 7.

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