JP7316472B1 - Service management system, service management method, service management program, and terminal program - Google Patents

Abstract

An object of the present invention is to more flexibly deploy a port of an electric vehicle in an electric vehicle sharing service. A service management system includes at least one processor. At least one processor acquires candidate data indicating one or more vehicles capable of loading the electric vehicle, transmits the candidate data to the user terminal for displaying the one or more vehicles on the user terminal, receiving order data indicating the carrier selected by the user based on the candidate data from the user terminal; Send to the transport vehicle terminal corresponding to the transport vehicle. [Selection drawing] Fig. 1

Description

One aspect of the present disclosure relates to a service management system, service management method, service management program, and terminal program.

Patent Document 1 discloses a detachable container provided with a plurality of parking stands capable of parking a plurality of electric vehicles and a charging device capable of charging the power storage units of the plurality of electric vehicles, and a detachable container for moving the detachable container to a container storage site. and a management center that manages the number of electric vehicles parked in a container yard via the detachable container and sends an instruction for the cargo handling vehicle to move the detachable container together with the electric vehicle. system is described.

JP 2015-001933 A

There is a demand for a mechanism for more flexibly deploying ports of electric vehicles in sharing services for electric vehicles.

A service management system according to one aspect of the present disclosure includes at least one processor. At least one processor acquires candidate data indicating one or more vehicles capable of loading the electric vehicle, transmits the candidate data to the user terminal for displaying the one or more vehicles on the user terminal, receiving order data indicating the carrier selected by the user based on the candidate data from the user terminal; Send to the transport vehicle terminal corresponding to the transport vehicle.

A service management method according to one aspect of the present disclosure manages a sharing service for electric vehicles and is executed by a service management system including at least one processor. This service management method includes the steps of acquiring candidate data indicating one or more vehicles capable of loading electric vehicles, and transmitting the candidate data to the user terminal for displaying the one or more vehicles on the user terminal. receiving from the user terminal order data indicating the carrier selected by the user based on the candidate data; and instructions for providing at least part of the sharing service to the user based on the order data. and sending the data to a vehicle terminal corresponding to the selected vehicle.

A service management program according to one aspect of the present disclosure causes a computer to function as a service management system that manages a sharing service for electric vehicles. This service management program includes steps of acquiring candidate data indicating one or more vehicles capable of loading an electric vehicle, and transmitting the candidate data to the user terminal to display the one or more vehicles on the user terminal. receiving from the user terminal order data indicating the carrier selected by the user based on the candidate data; and instructions for providing at least part of the sharing service to the user based on the order data. and sending the data to a vehicle terminal corresponding to the selected vehicle.

A terminal program according to one aspect of the present disclosure includes a step of receiving from a server candidate data indicating one or more vehicles capable of loading an electric vehicle, and displaying one or more vehicles on a monitor based on the candidate data. identifying a vehicle selected by a user from one or more vehicles displayed on a monitor; and providing at least part of an electric vehicle sharing service to the user by the selected vehicle. and sending order data indicating the selected transport vehicle to the server.

In this aspect, the carrier is used as a port for the electric vehicle, and at least part of the sharing service is provided by the carrier selected by the user. With this mechanism, it is possible to more flexibly deploy ports for electric vehicles in electric vehicle sharing services.

According to one aspect of the present disclosure, it is possible to more flexibly deploy a port of an electric vehicle in an electric vehicle sharing service.

It is a figure which shows an example of a service management system. It is a figure which shows an example of the structure of the data used with a service management system. It is a figure which shows an example of the function structure regarding a service management system. It is a figure which shows the general hardware constitutions of the computer used with a service management system. FIG. 4 is a sequence diagram showing an example of operations of the service management system; It is a figure which shows an example of the screen transition in a user terminal. It is a figure which shows an example of the screen transition in a user terminal.

Hereinafter, embodiments of the present disclosure will be described in detail with reference to the accompanying drawings. In the description of the drawings, the same or equivalent elements are denoted by the same reference numerals, and overlapping descriptions are omitted.

[System Overview]
A service management system according to the present disclosure is a computer system that manages a sharing service for electric vehicles (hereinafter also simply referred to as "sharing service"). An electric vehicle sharing service is a service model that provides users who wish to use an electric vehicle prepared as a shared property with an opportunity to use the vehicle. This sharing service includes at least one of lending and returning electric vehicles.

An electric vehicle is a vehicle that uses electricity as at least a part of the power source for movement and can move a person from one place to another. A motorized vehicle may be capable of traveling on land, in the air, on water, or in water. Examples of electric vehicles include electric scooters, electric bicycles, electric scooters, electric carts, electric vertical take-off and landing vehicles (eVTOL), and electric boats.

In the sharing service, a vehicle capable of loading one or more electric vehicles is used as a port, which is a base for lending or returning electric vehicles. The vehicle is referred to as a "transport vehicle" in this disclosure. The position of each port of the motor-driven movable body can change over time due to the use of the carrier. The transport vehicle includes a space for accommodating one or more electric vehicles, and an inverter for charging each electric vehicle. The transportation vehicle may be an automobile such as a taxi or a bus, or may be a railroad vehicle. The vehicle may be a public transportation system or a specific private vehicle. The transport vehicle may or may not use electricity as at least part of its power.

A user accesses the service management system using a user terminal in order to use the sharing service. The service management system introduces one or more transport vehicles that can provide at least part of the sharing service to the user via the user terminal. A user operates a user terminal to select a desired transport vehicle from one or more transport vehicles. The service management system 1 instructs the selected carrier to provide the sharing service to the user. The selected carrier provides the sharing service at the location specified by the user. The location designated by the user may be the user's current position, the transport vehicle's current position, or any other position.

[System configuration]
FIG. 1 is a diagram showing a service management system 1 according to one example. In this example, the service management system 1 has a management server 10 . The management server 10 is a computer that manages the sharing service of the electric vehicle 4 . The management server 10 connects with at least one user terminal 20 , at least one carrier terminal 30 , and a database 40 via a communication network N. FIG. Communication network N is typically constructed by the Internet, an intranet, or a combination thereof. The communication network N can be constructed by a wired network, a wireless network, or a combination thereof.

User terminal 20 is a computer used by user 2 . The user terminal 20 may be a mobile terminal such as a high-performance mobile phone (smartphone), a mobile phone, a personal digital assistant (PDA), or a tablet. Alternatively, the user terminal 20 may be a stationary terminal such as a desktop personal computer. Alternatively, the user terminal 20 may be a wearable terminal such as a smart watch or smart glasses.

The transport vehicle terminal 30 is a computer corresponding to the transport vehicle 3 on which the electric vehicle 4 can be loaded. The carrier terminal 30 may be a mobile terminal operated by the driver of the carrier 3, such as a high-performance mobile phone (smartphone), a mobile phone, a personal digital assistant (PDA), or a tablet. Alternatively, the carrier terminal 30 may be a terminal mounted or installed on the carrier 3 .

The database 40 is a device that stores various data used for processing of the service management system 1 . The database 40 may be a component of the service management system 1 or may be provided in a computer system different from the service management system 1 . FIG. 2 is a diagram showing an example of the structure of data stored in the database 40. As shown in FIG. In this example, the database 40 stores user data 41 , transport vehicle data 42 , and electric vehicle data 43 .

The user data 41 is electronic data indicating information about each user 2 . Each record of the user data 41 includes a user ID and user attributes as data items. A user ID is an identifier for uniquely identifying each user 2 . A user attribute is information indicating characteristics or properties of the user 2 . In one example, the user attributes include user name, contact information such as phone number, email address, and billing information. The billing information is information on the amount charged to the user for the use of the electric vehicle 4 . In one example, the record of the user data 41 is registered in the database 40 in response to the user 2 operating the user terminal 20 and performing a user registration procedure.

The transport vehicle data 42 is electronic data indicating information related to each transport vehicle 3 . Each record of the carrier data 42 includes carrier ID and carrier attribute as data items. The transport vehicle ID is an identifier for uniquely identifying each transport vehicle 3 . The transport vehicle attribute is information indicating characteristics or properties of the transport vehicle 3 . In one example, the transport vehicle attributes include a transport vehicle name such as a vehicle number, contact information such as a telephone number and an e-mail address, position information indicating the current position of the transport vehicle 3, and an electric vehicle list. The electric movable body list is data relating to each electric movable body 4 loaded on the transport vehicle 3 . In one example, the electric vehicle list includes the electric vehicle ID and the amount of charge for each electric vehicle 4 as data items. The electric vehicle ID is an identifier for uniquely identifying each electric vehicle 4 . The charge amount is the remaining amount of the battery of the electric vehicle 4 . In one example, the transport vehicle data 42 record is registered when the transport vehicle 3 is introduced. The motor-driven vehicle list is updated in response to the motor-driven vehicle 4 being loaded onto or unloaded from the vehicle 3 . In one example, the amount of charge of the electric vehicle 4 on the electric vehicle list is determined at predetermined time intervals based on data transmitted from a battery management unit (BMU) that monitors or controls the battery of the electric vehicle 4. is updated with

The electric vehicle data 43 is electronic data indicating information about each electric vehicle 4 . Each record of the electric vehicle data 43 includes an electric vehicle ID and an electric vehicle attribute as data items. The electric vehicle attribute is information indicating the characteristics or properties of the electric vehicle 4 . In one example, the electric vehicle attribute includes an electric vehicle name such as a vehicle number, an electric vehicle type such as a model number and a vehicle category, and fee information. The fee information indicates the usage fee system for the electric vehicle 4, and may indicate a pay-as-you-go system, such as 100 yen per 30 minutes, for example.

FIG. 3 is a diagram showing an example of a functional configuration regarding the service management system 1. As shown in FIG. In one example, the management server 10 includes a candidate provision unit 11, an instruction unit 12, and a data management unit 13 as functional elements. The candidate providing unit 11 is a functional element that transmits candidate data indicating one or more guided vehicles 3 to the user terminal 20 . The instruction unit 12 is a functional element that transmits instruction data for causing the guided vehicle 3 selected based on the candidate data to provide at least part of the sharing service to the guided vehicle terminal 30 corresponding to the guided vehicle 3. is. The data management unit 13 is a functional element that updates data in the database 40 in relation to providing sharing services to the user 2 . In one example, the user terminal 20 includes a service requesting section 21 and a candidate display section 22 as functional elements. The service request unit 21 is a functional element that transmits various requests to the management server 10, such as acquisition of candidate data and provision of a sharing service by the transport vehicle 3 selected by the user 2. FIG. The candidate display section 22 is a functional element that displays one or more transport vehicles 3 based on candidate data.

FIG. 4 is a diagram showing an example of the hardware configuration of a computer used in the service management system 1. As shown in FIG. Since the basic hardware configuration of the computer is common among the management server 10, the user terminal 20, and the carrier terminal 30, the common configuration will be described as the computer 100 here. In one example, computer 100 includes processor 101 , main memory 102 , auxiliary memory 103 , communication controller 104 , input device 105 , and output device 106 . Of course, the performance and specifications of these individual hardware elements may differ between the management server 10, the user terminal 20, and the carrier terminal 30. FIG.

Processor 101 is a computing device that executes an operating system and application programs. Examples of processors include CPUs (Central Processing Units) and GPUs (Graphics Processing Units).

The main storage unit 102 is a device that stores programs for causing the management server 10, the user terminal 20, or the carrier terminal 30 to function, calculation results output from the processor 101, and the like. The main storage unit 102 is composed of, for example, at least one of ROM (Read Only Memory) and RAM (Random Access Memory).

Auxiliary storage unit 103 is generally a device capable of storing a larger amount of data than main storage unit 102 . The auxiliary storage unit 103 is configured by a non-volatile storage medium such as a hard disk or flash memory. The auxiliary storage unit 103 stores a program P1 for causing at least one computer to function as the management server 10, the user terminal 20, or the carrier terminal 30. FIG.

The communication control unit 104 is a device that executes data communication with another computer via a communication network. The communication control unit 104 is composed of, for example, a network card or a wireless communication module.

The input device 105 is a device that receives data based on a computer user's operation. The input device 105 is composed of, for example, a keyboard, mouse, touch panel, and the like.

The output device 106 is a device that outputs processed data. The output device 106 is composed of, for example, a monitor and speakers.

The management server 10 may be composed of one computer 100 or may be composed of a plurality of computers 100 . When a plurality of computers 100 are used, logically one management server 10 is constructed by connecting these computers 100 via a communication network such as the Internet or an intranet.

Each functional element described above is realized by loading the program P1 into the processor 101 or the main storage unit 102 and executing the program P1. The processor 101 operates the communication control unit 104, the input device 105, or the output device 106 according to the program P1, and reads and writes data in the main storage unit 102 or the auxiliary storage unit 103. FIG. Data or databases required for processing may be stored in the main memory unit 102 or the auxiliary memory unit 103 .

The program P1 may be provided after being recorded on a tangible recording medium such as a CD-ROM, a DVD-ROM, or a semiconductor memory. Alternatively, program P1 may be provided over a communication network as a data signal superimposed on a carrier wave. The provided program P1 is stored in the auxiliary storage unit 103 .

In the present disclosure, a service management program is indicated as the program P1 for causing the computer 100 to function as the management server 10, and a terminal program is indicated as the program P1 for causing the computer 100 to function as the user terminal 20. The service management program includes code for implementing each functional element of management server 10 . The terminal program includes code for realizing each functional element of the user terminal 20. FIG.

[System operation]
The operation of the service management system 1 and the service management method according to the present embodiment will be described with reference to FIG. FIG. 5 is a sequence diagram showing an example of the operation of the service management system 1 as a processing flow S1.

In step S<b>11 , each guided vehicle terminal 30 transmits status data to the management server 10 . The status data indicates the current position of the vehicle 3 and includes, for example, the vehicle ID and position information. In one example, the transport vehicle 3 or the transport vehicle terminal 30 is equipped with a global positioning system (GPS), and the transport vehicle terminal 30 acquires and transmits the current position calculated by the GPS as position information. In the management server 10 , the data management section 13 stores the position information in the corresponding record of the transport vehicle data 42 .

In step S<b>12 , the service request unit 21 of the user terminal 20 transmits service request data to the management server 10 . The service request data is electronic data for requesting use of the sharing service, and includes, for example, a user ID, location information indicating the current location of the user terminal 20, and service type. The current location of user terminal 20 can be regarded as the current location of user 2 . The service type is a data item indicating either rental or return of the electric vehicle 4 . In one example, user terminal 20 is equipped with GPS. The service request unit 21 acquires the current position calculated by the GPS as position information, associates the position information with the user ID to generate service request data, and transmits the service request data.

In step S<b>13 , the candidate providing unit 11 of the management server 10 selects one or more carriers 3 based on the position information of the user terminal 20 and the position information of the carrier terminal 30 . In one example, the candidate providing unit 11 determines, based on the position information received from the user terminal 20 and the position information of each transport vehicle 3 indicated by the transport vehicle data 42, the candidate providing unit 11 to move within a predetermined distance from the current position of the user terminal 20. Select the transport vehicle 3 that is located. That is, the candidate providing unit 11 selects the carrier 3 located near the user 2 . The candidate providing unit 11 may select the transport vehicle 3 after further referring to the electric vehicle list of each transport vehicle 3 indicated by the transport vehicle data 42 further based on the service type. When the service type indicates "rental", the candidate providing unit 11 selects the transport vehicle 3 that is located within a predetermined distance from the current position of the user terminal 20 and that carries one or more electric vehicles 4. . When the service type indicates "return", the candidate providing unit 11 is located within a predetermined distance from the current position of the user terminal 20 and can additionally load one or more electric vehicles 4. Select transport vehicle 3 . The candidate providing unit 11 may select the guided vehicle 3 further based on the amount of charge of each electric vehicle 4 indicated in the electric vehicle list. For example, the candidate providing unit 11 may select the transport vehicle 3 that is located within a predetermined distance from the current position of the user terminal 20 and that carries the electric vehicle 4 whose charge amount is equal to or greater than a predetermined threshold. The candidate providing unit 11 may perform the selection based on the charge amount in response to the service type indicating "rental".

In step S<b>14 , the candidate providing unit 11 generates candidate data indicating each of the selected one or more guided vehicles 3 . For example, the candidate providing unit 11 acquires one or more records of the transport vehicle data 42 corresponding to one or more selected transport vehicles 3 . Further, the candidate providing unit 11 acquires one or more records of the electric vehicle data 43 associated with the one or more records. Then, the candidate providing unit 11 generates candidate data including these records.

In step S15, the candidate providing unit 11 transmits candidate data to the user terminal. In the user terminal 20, the candidate display section 22 receives the candidate data.

In step S16, the candidate display unit 22 displays one or more transport vehicles 3 on the monitor based on the candidate data. In one example, the candidate display unit 22 displays a map around the current position of the user 2, and displays each of the one or more transport vehicles 3 on the map based on the position information of the candidate data. In one example, the candidate providing unit 11 transmits the position information of one or more selected transport vehicles 3 to the user terminal 20 at predetermined time intervals, and the candidate display unit 22 displays each transport vehicle on the map based on the position information. 3 position is updated in real time or near real time.

In step S<b>17 , the service requesting unit 21 generates order data indicating the carrier 3 selected by the user 2 . The user 2 selects one of the displayed one or more transport vehicles 3 while referring to information about the electric vehicles 4 loaded on the transport vehicles 3 as necessary. In response to the selection, the service requesting unit 21 generates order data including the user ID, the updated location information of the user terminal 20, and the carrier ID of the selected carrier 3. FIG.

At step S 18 , the service requesting unit 21 transmits the order data to the management server 10 . In the management server 10, the instruction unit 12 receives the order data.

In step S<b>19 , the management server 10 transmits instruction data based on the order data to the transport vehicle terminal 30 corresponding to the selected transport vehicle 3 . The carrier terminal 30 receives the instruction data. In one example, the instruction unit 12 may transfer order data as instruction data. Alternatively, the instruction unit 12 may transmit instruction data that further includes the service type. Alternatively, the instruction unit 12 may acquire the user data 41 corresponding to the user ID and transmit instruction data further including the user data.

After step S19, a sharing service is performed between the user 2 and the selected transport vehicle 3. FIG. For example, when the transport vehicle 3 moves to the position of the user 2 or the user 2 moves to the position of the transport vehicle 3, the two join. At the meeting point, the transport vehicle 3 lends the electric vehicle 4 to the user 2 or receives the electric vehicle 4 returned from the user 2 .

[User Interface]
An example of screen transition on the user terminal 20 when the user 2 rents the electric vehicle 4 will be described with reference to FIG. FIG. 6 is a diagram showing an example thereof.

In the state S101, the candidate display unit 22 displays on the map marks of one or more guided vehicles 3 that are located near the user 2 and to which the electric vehicle 4 can be rented, based on the candidate data (step S16). ). The candidate display unit 22 can update the position of each transport vehicle 3 based on the position information. The user 2 selects one from one or more transport vehicles 3 displayed.

In response to the selection of the carrier 3, the candidate display unit 22 switches the screen to state S102. In state S<b>102 , the candidate display section 22 displays information about the selected carrier 3 . In one example, the candidate display unit 22 displays the current location of the user 2 or the transport vehicle 3 and information on one or more electric vehicles 4 loaded on the transport vehicle 3 . In the example of FIG. 6, the information on the electric vehicle 4 includes a mark indicating the type of the electric vehicle 4 and the amount of charge. Further, the candidate display unit 22 displays a "rental" button corresponding to each electric vehicle 4. FIG. In one example, the candidate display unit 22 enables the "rental" button of the electric vehicle 4 whose charge amount is equal to or greater than a predetermined threshold, and disables the "rental" button of the electric vehicle 4 whose charge amount is less than the threshold. do. The user 2 selects one from the displayed electric vehicles 4 .

In response to the electric vehicle 4 being selected, the candidate display unit 22 switches the screen to state S103. In state S<b>103 , the candidate display unit 22 displays information about the selected electric vehicle 4 . In one example, the candidate display unit 22 displays charge information of the electric vehicle 4, a mark indicating the type of the electric vehicle 4, the amount of charge, and a "Confirm" button for confirming the rental. The user 2 operates the "Confirm" button to confirm the rental procedure.

In response to the operation of the "confirm" button, the candidate display unit 22 switches the screen to state S104. In state S<b>104 , the candidate display unit 22 displays two buttons corresponding to two options regarding user 2 access to the selected transport vehicle 3 . One is a "call" button for moving the carrier 3 to the position of the user 2, and the other is a "move" button for notifying that the user 2 himself/herself will move to the position of the carrier 3. ” button.

In response to the operation of the "call" button or the "move" button, the service request unit 21 generates and transmits order data (steps S17 and S18), and the candidate display unit 22 switches the screen to state S105. . In state S<b>105 , the candidate display unit 22 displays a QR code (registered trademark) for unlocking the rented electric vehicle 4 . The candidate display unit 22 may display other means such as an unlock button instead of the QR code for unlocking.

After that, the selected transport vehicle 3 comes to the position of the user 2 in response to the operation of the “call” button, or the user 2 moves to the transport vehicle 3 . Then, the user 2 can start using the electric vehicle 4 by causing the code reader of the electric vehicle 4 to read the QR code. In one example, usage time measurement is started in response to reading the QR code.

An example of screen transition on the user terminal 20 when the user 2 attempts to return the electric vehicle 4 will be described with reference to FIG. FIG. 7 is a diagram showing an example thereof.

In state S111, the candidate display unit 22 displays on the map marks of one or more guided vehicles 3 that are located near the user 2 and to which the electric vehicle 4 can be returned, based on the candidate data (step S16). ). The candidate display unit 22 can update the position of each transport vehicle 3 based on the position information. The user 2 selects one from one or more transport vehicles 3 displayed.

In response to the selection of the carrier 3, the candidate display unit 22 switches the screen to state S112. In state S<b>112 , the candidate display section 22 displays information about the selected carrier 3 . In one example, the candidate display unit 22 displays the current location of the user 2 or the carrier 3 and the loading status of the electric vehicle 4 . In the example of FIG. 7, the loading status is indicated by a "rental" button corresponding to the loaded electric vehicle 4 and a "returnable" button corresponding to the space in which the electric vehicle 4 can be loaded. User 2 operates one of at least one "returnable" button.

In response to the operation of the "returnable" button, the candidate display unit 22 switches the screen to state S113. In state S113, the candidate display unit 22 displays a user interface for confirming the return. In one example, the candidate display unit 22 displays charge information of the electric vehicle 4, a mark indicating the type of the electric vehicle 4, and a "Confirm" button for confirming the return. The user 2 operates the "confirm" button to confirm the return procedure.

In response to the operation of the "confirm" button, the candidate display unit 22 switches the screen to state S114. In state S114, the candidate display unit 22 displays a "call" button and a "move" button as in state S104.

In response to the operation of the "call" button or the "move" button, the service request unit 21 generates and transmits order data (steps S17 and S18), and the candidate display unit 22 switches the screen to state S115. . In state S115, the candidate display unit 22 displays a message to the user.

After that, the selected transport vehicle 3 comes to the position of the user 2 in response to the operation of the “call” button, or the user 2 moves to the transport vehicle 3 . Then, the user 2 returns the electric vehicle 4 to the selected carrier 3 . In one example, the measurement of the usage time ends in response to the return, and the data management unit 13 executes billing processing for the user 2 based on the usage time. This billing process may include updating user 2's billing information in user data 41 .

[Modification]
The present disclosure has been described in detail above based on its embodiments. However, the present disclosure is not limited to the above embodiments. Various modifications can be made to the present disclosure without departing from the gist thereof.

In the present disclosure, the expression “at least one processor executes the first process, the second process, . . . This is a concept including the case where the executing subject (that is, the processor) of n processes from process 1 to process n changes in the middle. That is, this expression is a concept that includes both the case where all of the n processes are executed by the same processor and the case where the processors are changed according to an arbitrary policy in the n processes.

The processing steps of the method executed by at least one processor are not limited to the examples in the above embodiments. For example, some of the steps described above may be omitted, or the steps may be performed in a different order. Also, any two or more of the steps described above may be combined, and some of the steps may be modified or deleted. Alternatively, other steps may be performed in addition to the above steps.

When comparing two numerical values within a computer system or within a computer, either of the two criteria "greater than" and "greater than" may be used, and the two criteria "less than" and "less than" may be used. Either of the criteria may be used.

[Appendix]
As can be seen from the various examples above, the present disclosure includes the following aspects.
(Item 1)
A service management system for managing a sharing service for electric vehicles,
comprising at least one processor,
the at least one processor
Acquiring candidate data indicating one or more transport vehicles capable of loading the electric vehicle;
transmitting the candidate data to a user terminal for display of the one or more vehicles on the user terminal;
receiving order data from the user terminal indicating the carrier selected by the user based on the candidate data;
Based on the order data, instruction data for providing at least part of the sharing service to the user is transmitted to a carrier terminal corresponding to the selected carrier.
Service management system.
(Item 2)
The at least one processor is located within a predetermined distance from the current location of the user terminal based on the location information of the user terminal and the location information of the plurality of carrier terminals corresponding to the plurality of carriers. obtaining the candidate data indicative of the one or more vehicles to
A service management system according to item 1.
(Item 3)
the at least one processor
Acquiring the amount of charge of the electric vehicle,
Acquiring the candidate data indicating the one or more guided vehicles on which the electric vehicle having the charge amount equal to or greater than a predetermined threshold is loaded;
3. A service management system according to item 1 or 2.
(Item 4)
the at least one processor
receiving the order data including location information of the user terminal from the user terminal;
Based on the order data, the instruction data for moving the selected carrier to the position of the user is transmitted to the carrier terminal corresponding to the selected carrier.
A service management system according to any one of items 1-3.
(Item 5)
A service management method that manages a sharing service for electric vehicles and is executed by a service management system comprising at least one processor,
a step of acquiring candidate data indicating one or more transport vehicles capable of loading the electric vehicle;
transmitting the candidate data to a user terminal for display of the one or more vehicles on the user terminal;
receiving, from the user terminal, order data indicating the carrier selected by the user based on the candidate data;
a step of transmitting instruction data for providing at least part of the sharing service to the user based on the order data to a carrier terminal corresponding to the selected carrier;
Service management methods, including;
(Item 6)
A service management program that causes a computer to function as a service management system that manages a sharing service for electric vehicles,
a step of acquiring candidate data indicating one or more transport vehicles capable of loading the electric vehicle;
transmitting the candidate data to a user terminal for display of the one or more vehicles on the user terminal;
receiving, from the user terminal, order data indicating the carrier selected by the user based on the candidate data;
a step of transmitting instruction data for providing at least part of the sharing service to the user based on the order data to a carrier terminal corresponding to the selected carrier;
a service management program that causes the computer to execute
(Item 7)
a step of receiving, from a server, candidate data indicating one or more vehicles capable of loading an electric vehicle;
displaying the one or more vehicles on a monitor based on the candidate data;
identifying a vehicle selected by a user from the one or more vehicles displayed on the monitor;
a step of transmitting order data indicating the selected guided vehicle to the server in order to provide the user with at least a part of the sharing service of the electric vehicle by the selected guided vehicle;
A terminal program that causes a computer to run

According to items 1, 5, 6, and 7, a transport vehicle is used as a port for the electric vehicle, and at least part of the sharing service is provided by the transport vehicle selected by the user. With this mechanism, it is possible to more flexibly deploy ports for electric vehicles in electric vehicle sharing services.

According to item 2, since the guided vehicle located near the user terminal is displayed on the user terminal, it is possible to present the user with a guided vehicle that is highly likely to be selected by the user.

According to item 3, a transport vehicle loaded with an electric movable body with a relatively large remaining battery level is displayed on the user terminal. Since the user selects such a transport vehicle, it is possible to avoid, as much as possible, the situation in which the battery of the electric vehicle runs out while the electric vehicle is in use.

According to item 4, the instruction data for moving the selected carrier to the position of the user is transmitted to the carrier, so that the advantage of moving the port of the electric vehicle can be further utilized.

DESCRIPTION OF SYMBOLS 1... Service management system 2... User 3... Carrier 4... Electric moving body 10... Management server 11... Candidate provision part 12... Instruction part 13... Data management part 20... User terminal 21... Service request unit 22 Candidate display unit 30 Transport vehicle terminal 40 Database.

Claims (7)

A service management system for managing a sharing service including at least one of lending and returning electric vehicles,
comprising at least one processor,
the at least one processor
Acquiring candidate data indicating one or more transport vehicles capable of loading the electric vehicle;
transmitting the candidate data to a user terminal for display of the one or more vehicles on the user terminal;
receiving order data from the user terminal indicating the carrier selected by the user based on the candidate data;
Based on the order data, instruction data for providing at least part of the sharing service to the user is transmitted to a carrier terminal corresponding to the selected carrier.
Service management system. The at least one processor is located within a predetermined distance from the current location of the user terminal based on the location information of the user terminal and the location information of the plurality of carrier terminals corresponding to the plurality of carriers. obtaining the candidate data indicative of the one or more vehicles to
The service management system according to claim 1. the at least one processor
Acquiring the amount of charge of the electric vehicle,
Acquiring the candidate data indicating the one or more guided vehicles on which the electric vehicle having the charge amount equal to or greater than a predetermined threshold is loaded;
3. The service management system according to claim 1 or 2. the at least one processor
receiving the order data including location information of the user terminal from the user terminal;
Based on the order data, the instruction data for moving the selected carrier to the position of the user is transmitted to the carrier terminal corresponding to the selected carrier.
3. The service management system according to claim 1 or 2. A service management method that manages a sharing service including at least one of lending and returning an electric vehicle and is executed by a service management system that includes at least one processor,
a step of acquiring candidate data indicating one or more transport vehicles capable of loading the electric vehicle;
transmitting the candidate data to a user terminal for display of the one or more vehicles on the user terminal;
receiving, from the user terminal, order data indicating the carrier selected by the user based on the candidate data;
a step of transmitting instruction data for providing at least part of the sharing service to the user based on the order data to a carrier terminal corresponding to the selected carrier;
Service management methods, including; A service management program that causes a computer to function as a service management system that manages a sharing service including at least one of lending and returning electric vehicles,
a step of acquiring candidate data indicating one or more transport vehicles capable of loading the electric vehicle;
transmitting the candidate data to a user terminal for display of the one or more vehicles on the user terminal;
receiving, from the user terminal, order data indicating the carrier selected by the user based on the candidate data;
a step of transmitting instruction data for providing at least part of the sharing service to the user based on the order data to a carrier terminal corresponding to the selected carrier;
a service management program that causes the computer to execute a step of receiving, from a server, candidate data indicating one or more vehicles capable of loading an electric vehicle;
displaying the one or more vehicles on a monitor based on the candidate data;
identifying a vehicle selected by a user from the one or more vehicles displayed on the monitor;
Order data indicating the selected transport vehicle is sent to the server in order to provide the user with at least part of a sharing service including at least one of rental and return of the electric vehicle by the selected transport vehicle. a step of sending;
A terminal program that causes a computer to run

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