JP7291326B2 - Redelivery suppression method - Google Patents

Description

The present invention relates to a redelivery suppression method for suppressing redelivery by home delivery.

Due to the combination of the increased demand for home delivery services and the shortage of workers in delivery companies, it is necessary to reduce the frequency of redelivery by home delivery services more than ever before. Patent Literature 1 proposes effective use of delivery boxes.

Japanese Patent No. 6212236

However, delivery boxes are not always installed, so it is not always easy to take advantage of their benefits. In the first place, it is important to change the consciousness of the recipient, because the reception of the delivery is greatly influenced by the consciousness of the recipient.

Therefore, the present invention provides a reward premium to recipients who receive deliveries on schedule so that redelivery can be suppressed by directing recipients to receive deliveries on a specified date. It is an object of the present invention to provide a redelivery suppression method.

In order to achieve the above object, the inventor thought that it would be effective to provide a playful advantage for receiving packages. The detailed configuration will be explained line by line.

(Features of the invention described in claim 1)
In the redelivery suppression method according to the first aspect of the invention, the same platform service application is installed in at least one receiver terminal of a package receiver and one delivery company terminal of a delivery company via a network. This is a redelivery suppression method using the provided delivery management server. Here, a delivery information transmission step in which the delivery management server simultaneously or sequentially transmits delivery information including the scheduled delivery date of the package to be delivered to the delivery business terminal and the recipient terminal of the recipient; a delivery completion information transmission step in which a delivery business terminal transmits delivery completion information indicating completion of delivery to the delivery management server when the package to be delivered is delivered based on the delivery information; a point addition step of adding predetermined premium points to the account of the parcel recipient related to the delivery completion when the delivery completion information is received; a point information transmission step of transmitting point information indicating the total premium points to the recipient terminal of the parcel recipient related to the completion of the delivery; When the predetermined amount is reached, a lottery is held immediately or at predetermined intervals, and presenting information is generated indicating that a predetermined alternative or step-by-step premium should be presented only to the winners of the lottery. and a presentation information transmission step of transmitting the presentation information to the recipient terminal of the recipient of the parcel that has won the lottery; Loser revival presentation information transmission step of performing a loser revival lottery when acquires new premium points, and transmitting the generated presentation information only for those who have won the loser revival lottery to the recipient terminals of the recipients of the winning parcels. characterized by comprising

According to the present invention, it is possible to provide a redelivery suppression method capable of suppressing the frequency of redeliveries. Since the recipient can enjoy the benefits of premium points while being playful, the recipient will be motivated to receive the parcel as soon as possible, using the merit as a trigger. As a result, the frequency of requiring redelivery can be reduced.

1 is a schematic diagram showing the overall configuration of a delivery management system; FIG. 4 is a block diagram of a delivery management server; FIG. Fig. 3 is a block diagram of a recipient terminal; 3 is a block diagram of a delivery company terminal; FIG. 4 is a block diagram of a receipt management server; FIG. It is a block diagram of a warehouse management server. FIG. 10 is a flow chart showing redelivery suppression method procedures; FIG. Fig. 3 is a diagram showing accounts stored in a payee database; FIG. 8 is a flow chart showing redelivery suppression method procedures of a first modification of the flow chart showing redelivery suppression method procedures of FIG. 7 ; FIG. FIG. 8 is a flow chart showing a redelivery control method procedure of a second modification of the flow chart showing the redelivery control method procedure of FIG. 7 ; FIG. FIG. 11 is a flow chart showing a subroutine of step 51 in the flow chart showing the redelivery control method procedure of the second modified example shown in FIG. 10; FIG.

Hereinafter, embodiments will be described in detail with reference to the drawings. In the description, the same reference numerals are given to the same elements or elements having the same function, and overlapping descriptions are omitted.

(Schematic structure of home delivery management system)
A home delivery management system 1 (hereinafter referred to as "management system 1") shown in FIG. It is a system to manage. The management system 1 encourages the recipient to receive the package at once on the scheduled delivery date, that is, manages the delivery of the package to the recipient while suppressing redelivery. The home delivery management system 1 has a playfulness of "lottery", which is very different from a mere point-based premium. As a result, the recipient will be motivated to receive the package at once, which can be expected to reduce the economic loss of redelivery. Receiving at one time not only benefits the delivery company, but also benefits the recipient.

(Overview of delivery management system)
As shown in FIG. 1, a delivery management system 1 of the present embodiment, which functions as a platform, includes a delivery management server 3 for a delivery company to manage package delivery and methods of preventing redelivery, and a package receiver. A recipient terminal 5 used by the to know the scheduled delivery date, etc., and a delivery company (specifically, the driver of the deliverer) possessed to transmit information such as delivery completion/incomplete to the delivery management server 3 a delivery company terminal 7, a receipt management server 9 provided at a business office for receiving delivered parcels, and a warehouse management server 11 used at a business office of the delivery company. Some or all of the functions of these terminals and servers may be included in other terminals and servers.

The delivery management server 3, the recipient terminal 5, the delivery company terminal 7, the receipt management server 9, and the warehouse management server 11 are (partially or wholly) connected via a network N such as the Internet. to the extent necessary) are communicatively connected to each other.

(Hardware configuration)
2 to 6, the delivery management server 3 (FIG. 2), the recipient terminal 5 (FIG. 3), the delivery company terminal 7 (FIG. 4), and the recipient management server 9 (FIG. 5) ) The hardware configuration of the warehouse management server 11 (FIG. 6) will be described.

(Delivery management server)
The delivery management server 3 shown in FIG. 2 includes a processor 31, a memory 33, a storage 35, a recipient database 37 (recipient DB 37) built in the storage 35, a random number lottery section 39, an input/output section 41, and a communication interface. (IF) 43 and the like, which are electrically connected to each other through a bus 45 .

The processor 31 controls the overall operation of the delivery management server 3, controls transmission and reception of data between elements, and performs information processing necessary for executing applications (computer programs according to the purpose of computer application). It is a computing device that performs The processor 10 is configured by, for example, a central processing unit, that is, a CPU (Central Processing Unit), and executes each information processing by executing a program or the like stored in the storage 35 and developed in the memory 33. .

The memory 33 includes a main memory composed of a volatile memory device such as a DRAM (Dynamic Random Access Memory), and an auxiliary memory composed of a non-volatile memory device such as a flash memory or a HDD (Hard Disc Drive). . The memory 33 is used as a work area for the processor 31, etc., and is used to store the keyboard, mouse, Programs that manage and control hardware such as CPUs and hard disks) and various setting information. The storage 35 stores various programs such as application programs and user authentication programs.

The random number lottery unit 37 has a function of lottery-determining gifts to be described later (including, for example, services such as travel; hereinafter the same). The communication interface 43 connects the delivery management server 3 to the network N (FIG. 1) and performs necessary communications with each server. A bus 45 is commonly connected to each of the above elements and transmits, for example, address signals, data signals, and various control signals.

(Recipient terminal)
The recipient terminal 5 shown in FIG. 3 is for receiving the scheduled delivery date of the parcel from the delivery management server 3 and transmitting the designated receipt date and the like from the delivery management server 3, as will be described later. The recipient terminal 5 may be composed of a general-purpose computer such as a personal computer, or may be a terminal equipped with a touch panel such as a smart phone, PDA (Personal Digital Assistant personal digital assistant), tablet computer, or other device. can also As shown in FIG. 3, the recipient terminal 5 has a processor 51, a memory 53, a storage 55, an input/output unit 57, a communication interface (IF) 59, etc., which are electrically interconnected through a bus 61. It is connected.

The input/output unit 57 corresponds to information input devices such as a mouse and a keyboard, and output devices such as a display. The communication interface 59 connects the recipient terminal 5 to the network N and communicates with the delivery management server 3 . A bus 61 is commonly connected to the above elements and transmits, for example, address signals, data signals and various control signals.

The processor 51 is an arithmetic device that controls the operation of the recipient terminal 5, controls transmission and reception of data between elements, and performs processes necessary for executing applications. For example, the processor 20 is configured by a CPU, and executes necessary information processing by executing a program or the like stored in the storage 55 and developed in the memory 53 .

The memory 53 includes a main memory composed of a volatile memory device such as a DRAM (Dynamic Random Access Memory), and an auxiliary memory composed of a non-volatile memory device such as a flash memory or a HDD (Hard Disc Drive). . The memory 53 is used as a work area for the processor 51, etc., and is used to store the connected keyboard, mouse, Programs that manage and control hardware such as CPUs and hard disks) and various setting information. The storage 55 stores various programs such as application programs and user authentication programs.

When the recipient terminal 5 is a device having a touch panel, the specific configuration of the input/output unit 57 may be one having a touch panel, such as the smart phone described above. The touch panel in this case constitutes an input section and a display section. The input unit of the touch panel detects that a user has operated the touch panel.

(Recipient terminal)
The delivery company 7 shown in FIG. 4 is for transmitting information such as package delivery completion and delivery incompleteness to the delivery management server 3, and vice versa, for receiving the specified receipt date and the like. The recipient terminal 7 may be composed of a general-purpose computer such as a personal computer, or may be a terminal equipped with a touch panel such as a smart phone, PDA (Personal Digital Assistant personal digital assistant), tablet computer, or other device. can also As shown in FIG. 4, the delivery company terminal 7 has a processor 71, a memory 73, a storage 75, an input/output unit 77, a communication interface (IF) 79, etc., which are electrically connected to each other through a bus 81. It is connected to the.

The input/output unit 77 corresponds to an information input device such as a touch pen and an output device such as a touch panel. The communication interface 79 connects the delivery company terminal 7 to the network N and communicates with the delivery management server 3 . A bus 81 is commonly connected to the above elements and transmits, for example, address signals, data signals and various control signals.

The processor 71 is an arithmetic unit that controls the operation of the delivery company terminal 7, controls transmission and reception of data between elements, and performs processes necessary for executing applications. For example, the processor 71 is configured by a CPU, and executes necessary information processing by executing a program or the like stored in the storage 75 and developed in the memory 73 .

The memory 73 includes a main memory composed of a volatile memory device such as a DRAM (Dynamic Random Access Memory), and an auxiliary memory composed of a non-volatile memory device such as a flash memory or a HDD (Hard Disc Drive). . The memory 73 is used as a work area for the processor 71 and the like. The storage 75 stores various programs such as application programs and user authentication programs.

The communication interface 79 connects the delivery company terminal 7 to the network N (FIG. 1) and communicates with the delivery management server 3 . A bus 81 is commonly connected to each of the above elements and transmits, for example, address signals, data signals, and various control signals.

(receipt management server)
Receipt management server 9 processes the reception of packages addressed to recipients, and provides information specifying senders and recipients as well as scheduled date information for arrival of packages at warehouses under the control of warehouse management server 11 (FIG. 1). It is configured to transmit to the delivery management server 3. For example, it may be a general-purpose computer such as a workstation or personal computer, or it may be configured by cloud computing.

The reception management server 9 shown in FIG. 5 includes a processor 91, a memory 93, a storage 95, an input/output unit 97, a communication interface (IF) 99, etc. These are electrically connected to each other through a bus 100. .

The processor 91 controls the overall operation of the reception management server 9, controls transmission and reception of data between elements, and performs information processing necessary for executing applications (computer programs according to the purpose of computer application). It is a computing device that performs The processor 91 is configured by, for example, a central processing unit, that is, a CPU (Central Processing Unit), and executes each information processing by executing a program or the like stored in the storage 95 and developed in the memory 93. .

The memory 93 includes a main memory composed of a volatile memory device such as a DRAM (Dynamic Random Access Memory), and an auxiliary memory composed of a non-volatile memory device such as a flash memory or a HDD (Hard Disc Drive). . The memory 93 is used as a work area or the like for the processor 91, and is used to store the connected keyboard, mouse, keyboard and mouse before starting the BIOS (Basic Input Output System, Operating System (OS)) which is executed when the delivery management server 1 is started. Programs that manage and control hardware such as CPUs and hard disks) and various setting information. The storage 95 stores application programs and other various programs.

The communication interface 99 connects the receipt management server 9 to the network N (FIG. 1) and performs necessary communications with each server. A bus 100 is commonly connected to each of the elements described above, and transmits, for example, address signals, data signals, and various control signals.

(warehouse management server)
The receipt management server 9 is for managing packages that have arrived at the delivery company's warehouse or the like. For example, it may be a general-purpose computer such as a workstation or personal computer, or it may be configured by cloud computing.

The warehouse management server 11 shown in FIG. 6 includes a processor 111, a memory 113, a storage 115, an input/output unit 117, a communication interface (IF) 119, etc. These are electrically connected to each other through a bus 121. .

The processor 111 controls the overall operation of the warehouse management server 11, controls transmission and reception of data between elements, and performs information processing necessary for executing applications (computer programs according to the purpose of computer application). It is a computing device that performs The processor 91 is configured by, for example, a central processing unit, that is, a CPU (Central Processing Unit), and executes each information processing by executing a program or the like stored in the storage 115 and developed in the memory 113. .

The memory 113 includes a main memory composed of a volatile memory device such as a DRAM (Dynamic Random Access Memory), and an auxiliary memory composed of a non-volatile memory device such as a flash memory or a HDD (Hard Disc Drive). . The memory 93 is used as a work area or the like for the processor 111, and is used to store the connected keyboard, mouse, keyboard and mouse before starting the BIOS (Basic Input Output System, Operating System (OS)) which is executed when the delivery management server 1 is started. Programs that manage and control hardware such as CPUs and hard disks) and various setting information. The storage 115 stores application programs and other various programs.

The input/output unit 117 corresponds to information input devices such as a mouse and keyboard, and output devices such as a display. The communication interface 119 connects the warehouse management server 11 to the network N (FIG. 1) and performs necessary communication with each server. A bus 45 is commonly connected to each of the above elements and transmits, for example, address signals, data signals, and various control signals.

(Re-delivery suppression method)
Next, as an example of the redelivery suppression method, a redelivery suppression procedure executed by the management system 1 will be described with reference to FIGS. When the delivery management server 3 receives the package receipt information indicating the receipt of the package P (see FIG. 1) from the receipt management server 9 (step 1), the delivery management server 3 sends the delivery information including the scheduled delivery date of the package P to be delivered. It is transmitted to the business operator's terminal 7 (which may be via the warehouse management server 11) and the recipient's recipient's terminal 5 (delivery information transmission, step 2). The delivery information may be sent to the delivery company terminal 7 and the recipient terminal 5 at the same time, or may be sent sequentially with a slight time difference. After executing step 2, the delivery management server 3, the delivery company terminal 7, and the recipient terminal 5 share the delivery information of the parcel P. FIG. However, although the delivery information obtained by the delivery company terminal 7 is easily recognized by the delivery person who works according to the information, the delivery information obtained by the recipient terminal 5 is not conscious of the arrival of the package by the recipient. or may be overlooked. Therefore, the delivery management server 3 may repeat the transmission of the delivery information in step 2 in order to attract the recipient's attention.

If the recipient who recognizes the delivery information via the recipient terminal 5 can receive the delivery information on the scheduled delivery date included in the delivery information or on the predetermined time period of the scheduled delivery date, the recipient terminal 5 informs the recipient of that fact. It is also possible to send the message to the delivery management server 3, but in this embodiment, there is no reply from the recipient for a predetermined period of time (for example, until a predetermined time on the day before the scheduled delivery date) in order not to increase the burden on the recipient. This shall be deemed as acceptance of the earlier delivery date by the recipient. On the other hand, if the recipient wants to change the date of receipt because the delivery management server 3 is not available on the scheduled delivery date, the recipient terminal 5 transmits the designation receipt information including the designated date of receipt to the delivery management server 3 (step 3, step 5, transmission of receipt designation information). The designated receipt date is the date after the scheduled delivery date on which the recipient wishes to receive the parcel. For example, if it is possible to include a time zone such as am/pm or from what time to what time, it may be included. Along with the designated receipt date, it may be set so that the receiving place of the parcel is changed from home to a designated receiving place such as a convenience store or a predetermined home delivery box.

The delivery management server 3 waits for the receipt designation information to be transmitted from the recipient terminal 5 for a predetermined period of time, determines the scheduled delivery date if it is not transmitted (step 7), and transmits the receipt designation date if it is transmitted. Go to 9. In step 9 , the delivery management server 3 transmits the received designation information to the delivery company terminal 7 . As a result, the delivery date on which the package P should be delivered is recognized by the delivery person who operates the delivery business terminal 7 . As a preferred embodiment, the delivery management server 3 transmits to the recipient terminal 5 specified receipt date confirmation information indicating that the specified receipt date has been confirmed (step 11). Close communication between the delivery company and the recipient can effectively prevent the absence of the recipient.

If the deliverer who went to the delivery on the scheduled delivery date or the designated receipt date can deliver to the recipient who is at home or to a recipient who is a substitute for the recipient, the fact is sent from the delivery company terminal 7 to the delivery management server 3 as delivery completion information. (step 13, step 15, delivery completion information transmission step). On the other hand, the deliverer who cannot deliver the parcel because the recipient is not present and has taken it back, notifies the undelivered information from the delivery company terminal 7 to the delivery management server 3 (step 17). When the delivery is incomplete, an e-mail is sent or an absentee slip is posted, and the delivery company is notified of the incomplete delivery due to absence and the desired date of redelivery via the recipient terminal 5 or telephone. You may make it convey to a recipient what it wants you to receive. By communicating the possibility of receiving a premium, which will be described later, if the recipient receives the package at the next scheduled delivery date or on the designated delivery date without redelivery, the recipient's awareness and willingness to receive it will be communicated. This is to increase Furthermore, if the receiver who does not check the receiver's terminal 5 diligently is also notified by a different means such as an absentee slip, the system 1 can be expected to be more effective in suppressing redelivery.

Completion/non-completion of delivery The delivery management server 3 proceeds to step 21 if the delivery is completed, and proceeds to step 23 if the delivery is not completed (step 19). That is, the delivery management server 3 that performs the process of step 21 adds predetermined premium points to the account of the recipient who received the package on the scheduled delivery date or the designated receipt date (premium point addition step, described later). Also, the delivery management server 3 that performs the process of step 23 subtracts the premium points (premium point subtraction step, which will be described later). Information on the premium points thus added or subtracted is transmitted from the delivery management server 3 to the recipient terminal 5 (step 25). By informing the recipient of the addition or subtraction, it is intended to increase the awareness of the recipient to receive the parcel at once in order to obtain the next premium points. Now, leaving the flowchart of FIG. 7 for the time being, accounts and premium points will be described.

In step 21 (premium point addition step), each time the recipient receives the package P on the scheduled date of receipt or on the designated date of receipt (when the delivery person is able to deliver the package), a predetermined point (here, 1 point) is given. ) as premium points in the premium point column of the recipient's account 15 (see FIG. 8). That is, for example, a recipient who has received the parcel P on the scheduled date three times in a row acquires a total of three points.

On the other hand, if the recipient is unable to receive the package P on the scheduled date for some reason and the delivery is unfinished, a predetermined point (here, 1 point) will be added to the account of the recipient for each undelivered delivery. is subtracted, and the result is also reflected in the premium point column of the account 15. This is the process of step 23 (premium point subtraction step). In this specification, addition of 1 point and subtraction of 1 point are used as described above, but these may be set freely. For example, if a delivery is made on the scheduled delivery date or the specified delivery date at one time in a row, additional points are given, and when subtracting, set to zero subtraction or not to be less than zero (stop at zero). can also For example, if a recipient who has 3 points does not deliver 1 time, the balance will be 2 points by subtracting 1 point. It means to restart as

As shown in FIG. 8, an account is a safe in which information necessary for delivery, such as the names, addresses, e-mail addresses, and telephone numbers of multiple recipients, is linked to an identification code (password) and stored. You can think of it. The key to this safe is that if the recipient uses the ID (identification code) and password set when the recipient creates an account on the delivery management server, each recipient logs into his/her own account 15 and accesses his or her information. It is made available for viewing. As shown in FIG. 8, the contents of the account 15 are attached with premium points together with the above identification symbols. Each account is stored in the recipient database 37 (FIG. 2) of the delivery management server 3 in a searchable manner. Premium points can be rewritten only by the delivery company operating the delivery management server 300, and can be viewed by the recipient but cannot be rewritten. If the recipient can be rewritten, the system itself will not function because the reliability and fairness of premium points cannot be guaranteed.

When the premium points added as described above reach a certain value (lottery points), a lottery, which will be described later, is set to be performed. Lottery points are also set in advance at the discretion of the delivery company. In this embodiment, 10 points are used as lottery points for the sake of clarity. That is, it is set so that the lottery points are reached when the premium points for 10 deliveries have been added assuming that there has been no undelivered delivery.

On the other hand, as described above, the delivery management server 300, which has received the delivery failure information due to the absence of the recipient, can deduct a predetermined amount of premium points from the recipient's account. To reiterate, this subtraction is determined by the business policy of the delivery company as to whether to subtract when the delivery is incomplete, how to do it, and what to do to suppress redelivery. can be set freely. There is also the idea that it is precisely because it is deducted that people become more aware of how to prevent it. It is also possible to think that it is enough to add. In any case, the business policy decision to suppress redelivery is relative to the value of gifts given after the lottery, which will be described later. If you actually decide to subtract without zero subtraction, the method of zeroing the acquired premium points at once, the method of halving the same, the method of subtracting a predetermined number of points, the method of weighting according to preset conditions, etc. Conceivable.

Here, referring back to the flow chart of FIG. 7, steps after step 25 in which the delivery management server 3 transmits premium point information from the delivery management server 3 to the recipient terminal 5 that has received the parcel P will be described. The delivery management server 3 selects a recipient who has newly acquired premium points (here, "recipient A" at the top of the account 15 shown in FIG. 8) among the recipients registered in the recipient DB 37 (FIG. 2). ) has reached a predetermined number (10 points in this embodiment) (step 27). Wait for package receipt information for adding premium points. If 9 points are reached here, the recipient terminal 5 of recipient A will receive a message saying, "There is only one lottery point left. If you receive the package on the scheduled delivery date or the designated delivery date again, you will be presented by lottery. The delivery management server 3 may send a message such as "You will be presented with a gift" to raise the recipient's awareness that there is an advantage in receiving the package at once without redelivery.

In step 27, the delivery management server 3, upon confirming that the premium points of the recipient A have reached the lottery point, that is, 10 points, accesses the random number lottery section 39 (FIG. 2) inside and selects a random number. A lottery is then made to determine the gift item (step 29), presentation information is generated based on the determination (step 31), and this is transmitted to the recipient's recipient terminal 5 (step 33). The gift information may include, for example, "Congratulations. You won a meal ticket worth 10,000 yen at a designated restaurant through a fair lottery. We will deliver it to you by our courier service within a week. You can add a message such as "Enjoy your meal with friends". After sending this message, the delivery company will either deliver the meal ticket itself or have it delivered by a provider or the like. A meal ticket is an example, but instead of delivering the actual meal ticket, a method of transmitting the meal ticket as a point that can be used at a restaurant from the delivery management server 3 to the recipient's terminal 5 can be considered.

The delivery management server 3 that has generated the above presentation information transmits it to the recipient terminal 5 of the recipient (step 33), clears the premium points of the recipient A (step 35), and returns to step 1 to generate a new Wait for package receipt information (step 37, step 1). The recipient who receives the presentation information displayed on the recipient terminal 5 tends to receive the package at once, thereby suppressing redelivery.

The timing of the lottery by the delivery management server 3 may be appropriately set according to the judgment of the delivery company. For example, whenever one of the recipients registered in the account shown in FIG. A lottery may be drawn collectively for all of the recipients who have reached the lottery points within the period. Alternatively, a lottery may be held when the number of recipients who have reached the lottery points reaches a predetermined number, such as every 10,000 recipients. For example, when the demand for delivery increases significantly, such as mid-year and year-end, it is a time when delivery companies particularly want to strengthen the suppression of redeliveries, so bonuses such as doubling premium points (increasing lottery opportunities) only during that period It is also conceivable to take a policy In any case, it is desirable to select the appropriate method while trying out the most suitable method for raising the recipient's consciousness from the viewpoint of redelivery suppression.

On the other hand, it is also a fact that a considerable amount of money is required to present a gift, even if it is for the purpose of suppressing redelivery. If there is a purchase budget for the gifts and the gifts cannot be presented beyond the budget, it is not necessary to include an "empty lottery" in the lottery results. In other words, it is possible to set a case where a lottery is held because the number of lottery points has been reached, but there are recipients who do not receive any prizes as a result of the lottery. Even in this case, in order to let the recipient know that it is more advantageous to receive the package at once, for example, "I am very sorry for this time, but I will not be able to receive it once on the scheduled receipt date or the designated receipt date. A luxurious prize is prepared for you if you receive it, so please look forward to the next chance." is preferably transmitted from the delivery management server 3 to the recipient terminal 5 of the recipient as presentation information.

As gifts (premiums), for example, foods such as famous brand beef and rice, coupons for such items, cash coupons of a predetermined amount that can be used in place of money, catalog-type items that can be exchanged for products listed in the catalog It is preferable to predetermine tangible and intangible items such as gift certificates, travel coupons, and book coupons. For gifts, for example, by setting a certain amount of money and making it possible to select goods or services within that amount, or by making it possible to select goods or services corresponding to different amounts in stages. can be done. Further, the above-described premium points may be treated as valid only for a predetermined period (for example, one year), and may be set to return to zero when the predetermined period has passed. This is to suppress redelivery by exerting psychological pressure on the recipient not to lose points.

(First modification of redelivery suppression method)
A first modified example (hereinafter referred to as "first modified example") of the redelivery suppression method will be described with reference to FIGS. The first modified example, which is characterized by giving the recipient the choice of whether to hold the lottery or hold the lottery when the lottery point is reached, is different from the redelivery suppression method which does not have this feature. In this column, we will focus on this different feature (the part surrounded by the dashed line in the square in FIG. 9), and the functions common to the first modified example and the redelivery suppression method will be explained in order to avoid duplication. Omit in range. Along with this, the same names and symbols are used for common parts between FIG. 7 showing the redelivery suppression method and FIG. 9 showing the first modified example.

In FIG. 9, the delivery management server 3 selects a recipient who has newly acquired premium points among recipients registered in the recipient DB 37 (FIG. 2) (here, " It is checked whether or not the total number of premium points of the recipient "A") has reached a predetermined number (10 points in this embodiment) (step 26). The steps until returning and waiting for the parcel receipt information for the next premium point addition are the same as those corresponding to those in FIG.

Here, the delivery management server 3, after confirming that the premium points have reached a predetermined amount in step 26 and before conducting the lottery, asks whether the lottery should be held or the lottery should be postponed and the premium points reserved. The inquiry information is sent to the recipient terminal 5 of the recipient who obtained the premium points (lottery request inquiry step, step 27), and the recipient's answer is waited for (step 29). When the recipient who received the lottery request inquiry receives the lottery reply information indicating that the lottery should be conducted from the recipient terminal 5 operated by himself/herself, the delivery management server 3 conducts the lottery (step 30). On the other hand, when receiving hold reply information indicating that the package should be held from the recipient terminal 5, the delivery management server 3 has a lottery right that can be exercised by the recipient's choice. The parcel recipient is linked to the person's account 15 (see FIG. 8) and stored (lottery pending step, step 39).

In FIG. 9, after step 39, the process returns to step 1 via step 37. With this procedure, the lottery right can be exercised when a new parcel is received at once and premium points are received. (steps 1 to 28), the lottery right can be set so that the delivery management server 3 appropriately draws a lottery when receiving a notification from the recipient terminal 5 that the recipient wants to exercise the right. Premium points may be reserved multiple times. That is, in the previous example, the recipient who obtained 10 points and had one lottery right may be set up so that he/she can hold two or more lottery tickets and obtain two or more lottery tickets in total. If the lottery right is for one lottery, the lottery will be drawn only once, but if there are multiple lotteries, there is a method of exercising part or all of them.

The delivery management server 3 that has performed the lottery in step 30 performs the processing from step 31 onward, as in FIG. The lottery timing and the setting of whether or not there are empty lottery tickets are the same as those of the redelivery suppression method.

(Second modification of redelivery suppression method)
(First modification of redelivery suppression method)
A second modification (hereinafter referred to as "second modification") of the redelivery suppression method will be described with reference to FIGS. The first modification characterized by having a step in which those who did not win the lottery in step 30, that is, the losers can revive the loser, is the second modification that does not have this feature and the second modification. It is different from the delivery restraint method. In this column, we will focus on this different feature (the part surrounded by the dashed line in the square in FIG. 10), and the functions common to the second modification and the redelivery suppression method will be explained in order to avoid duplication. Omit in range. Along with this, the same names and symbols are used for common parts between FIG. 9 showing the redelivery suppression method and FIG. 10 showing the second modified example.

The description starts from where the lottery in step 30 of FIG. 10 is performed. That is, as a result of the lottery, the delivery management server 3 proceeds to step 41 and confirms the winning result. If there is an unsuccessful candidate other than the winner (Yes in step 41), the delivery management server 3 returns to step 1 through the loser revival lottery step (step 51, which will be described later). On the other hand, the delivery management server 3 for the winner generates presentation information (step 43) based on the same processing as in step 29 in FIG. (step 45). The presentation information is processed in the same manner as the processing performed in step 31 of FIG.

The delivery management server 3 that has generated the above-mentioned presentation information transmits it to the recipient terminal 5 of the recipient (step of sending information on the resurrection of the loser, step 45), clears the premium points of the recipient A (step 47), Return to step 1 and wait for new package receipt information (step 49, step 1). The recipient who receives the presentation information displayed on the recipient terminal 5 tends to receive the package at once, thereby suppressing redelivery.

(loser resurrection lottery)
The loser comeback lottery subroutine of step 51 will now be described with reference to FIGS. The delivery management server 3 sends information about the failure to those who failed in step 41 (step 61). Here, when the delivery completion information is obtained from step 19 in FIG. 10 (step 63), that is, after sending the rejection information, the recipient receives the package P in one delivery, and the premium points are newly awarded. When the delivery management server 3 obtains the information, it conducts a loser revival lottery (step 65) and confirms whether the lottery has been won or lost (step 67). Here, the delivery management server 3 proceeds to step 43 in the case of winning (step 69), and proceeds to step 47 in the case of losing (step 71). This ends the loser recovery lottery subroutine.

The delivery management server 3, which has proceeded to step 43 as a result of winning, transmits the generated presentation information to the recipient terminal 5, and after clearing the points (step 47), returns to step 1 (step 49). On the other hand, the delivery management server 3, which has advanced to step 47 due to the rejection, returns to step 1 after clearing the points (step 49). Instead of obtaining new premium points in step 63, a lottery is conducted on a predetermined date, such as after a predetermined period of time every six months or at the end of each year, regardless of whether or not the parcel P has been received. You can also set As described above, there is a possibility that even recipients who were unsuccessful in the lottery in step 30 will be revived as losers, and as a result, the intention to receive the goods at once on the designated receipt date or on the designated receipt date increases, and as a result, redelivery occurs. Effectively suppressed.

1 Management system 3 Delivery management server 5 Recipient terminal 7 Delivery company terminal 9 Receipt management server 11 Warehouse management server 15 Account

Claims (1)

A redelivery suppression method using a delivery management server that provides the same platform service application to at least one recipient terminal of a parcel recipient and a delivery company terminal of a delivery company via a network. hand,
a delivery information transmission step in which the delivery management server simultaneously or sequentially transmits delivery information including the scheduled delivery date of the package to be delivered to the delivery business terminal and the recipient terminal of the recipient;
a delivery completion information transmission step in which the delivery business terminal transmits delivery completion information indicating delivery completion to the delivery management server when the package to be delivered is delivered based on the delivery information;
a point adding step of adding predetermined premium points to the account of the parcel recipient related to the delivery completion when the delivery management server receives the delivery completion information;
a point information transmission step in which the delivery management server transmits point information indicating the total premium points including the past points due to the addition of premium points to the receiver terminal of the package receiver related to the completion of the delivery;
When the total premium points given to the parcel recipient reaches a predetermined amount, the delivery management server conducts a lottery immediately or at predetermined intervals, and selects a predetermined alternative or step-by-step premium. a presentation information transmission step of generating presentation information indicating that the parcel should be presented only to the lottery winner, and transmitting the presentation information to the recipient terminal of the recipient of the parcel that has won the lottery;
As a result of the lottery, when there is an unsuccessful candidate other than the winner, a loser revival lottery will be held when the unsuccessful candidate acquires new premium points, and only those who win the loser revival lottery including a loser revival presentation information transmission step of transmitting the presentation information to the recipient terminal of the recipient of the winning parcel;
A redelivery suppression method characterized by:

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