JP7284374B2 - Ticket information processing device and control program - Google Patents

Description

The present invention relates to digital computing or data processing apparatus or methods that are particularly adapted for particular applications.

2. Description of the Related Art There is known a reception processing system that inquires a server about information presented by a user and issues a ticket for reception guidance according to the inquiry result. For example, in Patent Document 1, information read from an identification card inserted into a terminal is used to determine the user's guidance priority, and a ticket with a priority reception number is issued to a user with a high guidance priority. , discloses a reception processing system that issues a ticket assigned a reception number in a number series different from the priority reception number to a user with a low guidance priority.

JP-A-2000-259746

In the reception processing system described in Patent Document 1, it is determined whether or not the customer corresponds to a VIP (Very Important Person) treatment based on information such as transaction amount and deposit balance stored in association with an identification card. Guidance priority is determined according to the determination result. Therefore, the guidance priority of each user hardly changes.

The problem to be solved by the present invention is to guide the user accurately according to the situation.

In order to solve the above problems, the present invention determines the guidance priority of a user who requests a numbered ticket by using the issue status of the numbered ticket for the user as one of the determination conditions. The present invention includes at least the following aspects.

[A] Identifying means for identifying the issuance status of the numbered ticket for the user by using the presentation information to be presented to the user requesting the numbered ticket for the services provided within a predetermined period, and reflecting the information on the numbered ticket for the user determining means for determining the guidance priority of the user based on the issue status specified by the specifying means.

[B] A specifying step of specifying the issuance status of the numbered ticket for the user by using the presentation information to be presented to the user requesting the numbered ticket related to the service provided within a predetermined period, and reflecting the numbered ticket on the numbered ticket for the user. and a determination step of determining the guidance priority of the user to be issued based on the issuance status specified in the specifying step.

[C] A specific function of identifying the issue status of the numbered ticket for the user by using presentation information to be presented to the user who asks for the numbered ticket related to the services provided within a predetermined period, and reflecting it in the numbered ticket for the user. and a control program for causing a computer of an information processing device to implement a determining function of determining the guidance priority of the user based on the issuance status specified by the specifying function.

[D] A specific function of specifying the issue status of the numbered ticket for the user by using the presentation information to be presented to the user requesting the numbered ticket regarding the service provided within a predetermined period, and reflecting it on the numbered ticket for the user. a recording medium for non-temporarily recording a control program for causing a computer of an information processing apparatus to implement a determining function of determining the guidance priority of the user based on the issuing status specified by the specifying function;

By issuing a numbered ticket that reflects the guidance priority determined by the present invention, it is possible to accurately guide the user in accordance with the issue status of the numbered ticket.

The following technical limitations may be added to the "ticket information processing device" of [A] above. Further, the same technical limitation may be applied to the above [B] "control method", the above [C] "control program", and the above [D] "recording medium".

(1) The identifying means identifies the issuance status of the numbered ticket for the user regarding the service that can be provided to the user multiple times within the predetermined period, and the determining means determines whether the numbered ticket for the user is issued. The guidance priority is determined so that the guidance priority changes according to the issuance status including at least the number of past issuances. As a result, it is possible to accurately guide the user according to the number of times the numbered ticket has been issued.

(2) The determining means sets the guidance priority when the issued count is equal to or less than a first value higher than the guidance priority when the issued count is greater than the first value. As a result, it is possible to preferentially guide users who have issued fewer numbered tickets.

(3) The determining means determines the guidance priority such that the greater the number of times of issuance, the lower the guidance priority. As a result, it is possible to preferentially guide users who have issued fewer numbered tickets.

(4) The determination means does not determine the guidance priority when the number of times the numbered ticket is issued to the user is equal to or greater than a second value, and only when the guidance priority is determined by the determination means. It further comprises an instruction means for instructing the issuing means to issue the numbered ticket reflecting the guidance priority. As a result, it is possible not to guide users who have issued many numbered tickets.

1 is a configuration diagram illustrating a network configuration of a system; FIG. (Example 1) 3 is a block diagram illustrating electrical configurations of a server device and a client device; FIG. (Example 1) 2 is a block diagram illustrating an electrical configuration of a user device; FIG. (Example 1) 1 is a block diagram illustrating the functional configuration of a system; FIG. (Example 1) FIG. 4 is an explanatory diagram illustrating items of ticketing information; (Example 1) FIG. 4 is a sequence diagram illustrating a two-dimensional code issuing procedure; (Example 1) FIG. 11 is a sequence diagram illustrating a procedure for issuing a numbered ticket; (Example 1) 1 is a sketch of the interior of a venue where services are provided; (Example 2) 9 is an enlarged view of the area surrounding section 832 in FIG. 8. FIG. (Example 2) 1 is a block diagram illustrating the functional configuration of a system; FIG. (Example 2) FIG. 4 is an explanatory diagram illustrating items of seat information; (Example 2) FIG. 11 is a sequence diagram illustrating a procedure for issuing a numbered ticket; (Example 2)

[1. embodiment]
[1-1. overview]
Embodiments 1 and 2 relate to mechanisms for issuing a numbered ticket for a service provided. In the first and second embodiments, presentation information is presented to a user who requests a numbered ticket, and a numbered ticket is issued to the user on which the guidance priority according to the information stored in association with the presentation information is reflected. .

In the first embodiment, in order to appropriately guide the user according to the situation, the issue status of the numbered ticket for the user requesting the numbered ticket is used as one of the judgment conditions to determine the guidance priority of the user. In the second embodiment, in order to guide the user smoothly according to the location, the information of the service providing location for the user requesting the numbered ticket is used as one of the judgment conditions to determine the guidance priority of the user.

[1-2. Ticket information processing device]
A ticket information processing apparatus according to the first embodiment (for example, a ticket issuing apparatus 30a in FIG. 4) uses presentation information to present a numbered ticket to a user who requests a numbered ticket related to a service provided within a predetermined period of time. specifying means (for example, the specifying unit 423a in FIG. 4) for specifying the issue status of the user, and the guidance priority of the user reflected in the numbered ticket for the user based on the issue status specified by the specifying means a determining means (for example, the determining unit 424a in FIG. 4) for determining the

A ticket information processing apparatus according to the second embodiment (for example, a ticket issuing apparatus 30b in FIG. 10) uses presentation information to present a user who requests a numbered ticket related to a service provided in a predetermined space so that the service can be provided to the user. specifying means (for example, the specifying unit 423b in FIG. 10) for specifying information on the provision position to be provided; and a determining means (eg, determining unit 424b of FIG. 10) that determines based on.

The ticket information processing apparatus according to the first and second embodiments is configured as a client-side apparatus capable of acquiring predetermined information stored on the server side via a communication network in a client-server type ticket information processing system. is preferred. In this case, the client-side device may be a device installed near the place where the service is provided, or may be a device carried by an usher near the place where the service is provided.

Note that the ticket information processing apparatus according to the first and second embodiments is a client-server type ticket information processing system in which predetermined information stored on the server side can be provided to the client-side device via a communication network. It may be configured as a device. In this case, the client-side device may be a device installed near the place where the service is provided, a device carried by a guide near the place where the service is provided, or a device installed in a convenience store or the like. It may be a device that

In this specification, terms are used as follows.

(1) “Service” means services provided to users. The provision of services to users may be paid or free of charge. The time at which the service is provided may be limited within a predetermined period. Services limited to a prescribed period may be all or part of a series of actions that are performed continuously or intermittently within a prescribed period, or may be all or part of a single action that is repeated within a prescribed period. . Each user may be able to receive the provision of services multiple times within a predetermined period. How to define the predetermined period is arbitrary. It is preferable that at least the start time is defined in the predetermined period. The predetermined period is grasped as, for example, the period from the start time to the end time, the period from the start time until the predetermined time elapses, and the period from the start time until the end condition is satisfied. The termination condition is, for example, that there are no more items available for use by the person receiving the service when the service is provided. Articles to be used by recipients are, for example, articles that are transferred or lent to recipients, or articles that are materials thereof. The place where the service is provided may be inside a predetermined space that is closed off or at least partially partitioned off from the outside. A service provided in a predetermined space may be provided to a plurality of users all at once within the predetermined space.

(2) "Numbered ticket" means a numbered ticket on which information about a service is displayed or electronic data corresponding to the numbered ticket. The sorting information is information that can specify the order in which the user is guided regarding the predetermined service. The information that can specify the order of guidance is, for example, the guidance order of the user or a group including the user, the guidance timing, and the guidance start condition. The order information system may be common to all order tickets or may be different only for some order tickets. When sorting information about the service is displayed on the qualification ticket indicating the qualification to receive the provision of the service, the qualification ticket also serves as the sorting ticket. Qualification tickets are, for example, airline tickets and entrance tickets.

(3) "Presentation information" refers to a reader-readable code or data stored in the code. The code may be visible or invisible. The visible code can be read by a predetermined reader while printed on paper or displayed on a screen. The visible code may be in image format or in character string format. The image format code is, for example, a two-dimensional code (QR code (registered trademark)) or a one-dimensional code (bar code). The image format code stores the corresponding character string. The invisible code can be recorded on the record carrier and read by a given reader. The record carrier is, for example, a magnetic stripe attached to a portable item such as a magnetic card, or an IC chip embedded in a portable item such as an IC card, a portable device, or a wearable device. The IC chip is, for example, a FeliCa (registered trademark) chip. Alternatively, the presentation information may be a pattern of the user's biometric information that can be read by a reader. The biometric information is, for example, a fingerprint, palm shape, retinal capillaries, iris, face shape, palm blood vessels, and finger blood vessels.

(4) "Issuance status" refers to a status known from the history of issue of numbered tickets. Information that can be known from the history is, for example, the number of times a numbered ticket was issued to a specific user in the past, and the last time a numbered ticket was issued to a specific user. When numbered tickets are issued based on the issue status, the order in which requests for issuance (that is, the presentation of presentation information) are received often does not match the order of guidance indicated by the numbered information.

(5) “Providing location” means a location where a service is provided to an individual user. In other words, it refers to a location where an individual user receives service. The provision position for each user is determined when or before issuing a numbered ticket to each user. The fixed time before issuing the numbered ticket is, for example, the time when the reservation for receiving the provision of the service is fixed. When a service is provided to a plurality of users in the predetermined space all at once, the provision position within the predetermined space refers to a partial space allocated to the users. The partial space allocated to the user is, for example, the space available in the seat specified by the seat number and the inside of the area specified by the area number. A seat identified by a seat number may be included in a particular region with multiple other seats in the vicinity. When numbered tickets are issued based on the providing position, the order in which requests for issuance (that is, presentation of presentation information) are received often does not match the order of guidance indicated by the numbered information.

(6) "Guidance priority" refers to the user's priority when providing service or guiding movement to a place where service is provided. The degree of priority may be defined by the magnitude of a numerical value, may be defined by time, or may be defined by a stage (level). The priority levels defined above and below the level can be expressed by any of a plurality of ordered character strings. The higher the guidance priority, the earlier the user is guided. Relatively increasing the guidance priority when a certain condition (first condition) is satisfied includes a process of increasing the guidance priority when the first condition is satisfied and a process of increasing the guidance priority when the first condition is not satisfied. It is to execute at least one of the lowering process. In addition, relatively lowering the guidance priority when another condition (second condition) is satisfied can be achieved by lowering the guidance priority when the second condition is satisfied and providing guidance when the second condition is not satisfied. It is to execute at least one of a process for increasing the priority.

(7) Not exceeding the first value (that is, being equal to or less than the first value) means, for example, not reaching the first value. The first value is, for example, the first threshold. The first threshold is a suitable natural number. If the upper limit of the number of times the service is provided to one user is set to n times (n: a suitable natural number), the first threshold should be set to n. If no upper limit is set for the number of times services are provided to one user, the first threshold can be set arbitrarily.

(8) Not falling below the second value (that is, being equal to or greater than the second value) means, for example, reaching the second value. The second value is, for example, the second threshold. The second threshold is a suitable natural number. If the upper limit of the number of times the service is provided to one user is set to m (m: a suitable natural number), the second threshold may be set to m.

(9) "Entrance position" refers to the position of a doorway through which a person enters and exits the above-mentioned predetermined space that is blocked from the outside or is at least partially partitioned off. If there are a plurality of entrances/exits, the entry position refers to the position of any one of the entrances/exits. Any one entrance/exit is selected, for example, such that the route to the provision location is the shortest.

(10) "Entrance position" refers to the position of an entrance through which an area including a provision position is entered or exited. If there are a plurality of entrances, the entrance position refers to the position of any one of the entrances. Any one entrance is selected, for example, so that the route from the entry position or the route to the provision position is the shortest.

(11) “Guidance priority” refers to the priority of the providing position when guiding the user to the providing position. The degree of priority may be defined by the magnitude of a numerical value, may be defined by time, or may be defined by a stage (level). The priority levels defined above and below the level can be expressed by any of a plurality of ordered character strings. It is preferable to change the guidance priority according to the state of preparation for guidance. For example, when preparation for guidance is not ready, the guidance priority may be changed to be low. A user who receives service at a providing position with a lower guidance priority is later guided.

[2. Example 1]
[2-1. overview]
The first embodiment issues (issues) a numbered ticket (numbered ticket) that guides the provision of services regarding services that can be provided multiple times to one user within a predetermined period (hereinafter referred to as "services of the first embodiment"). service (hereinafter referred to as "preliminary service of Example 1"). The service of Example 1 is, for example, a service that allows amusement machines to be used at a specific attraction in the amusement park during the opening hours of the amusement park. It should be noted that the service of the first embodiment may also include a service that allows users to try out exhibits at a specific booth in the exhibition hall during the exhibition period.

[2-2. feature]
In the advance service of Example 1, a user who wants a numbered ticket is presented with a two-dimensional code (presentation information), and the guidance priority corresponding to the ticketing information (inquiry information) stored in association with the two-dimensional code is reflected. The numbered ticket thus obtained is issued to the user. In particular, in order to accurately guide the user according to the situation, the numbered ticket issue status (issuance status) of the numbered ticket for the user requesting the numbered ticket is used as one of the judgment conditions to determine the guidance priority of the user. In the following explanation, the guidance priority is changed according to the number of times the numbered ticket is issued.

[2-3. System Configuration of Embodiment 1]
[2-3-1. network configuration]
(1) Outline FIG. 1 illustrates the network configuration of the system of the first embodiment. The system of Example 1 provides the advance service of Example 1 to the user.

As illustrated in FIG. 1, the system of the first embodiment includes a management server 10a that manages the preliminary service of the first embodiment, and a user DB (Data Base) 20a that manages data related to the preliminary service of the first embodiment. , a ticket issuing device 30a installed near the place where the service of the first embodiment is provided, an input/output device 40 connected to the ticket issuing device 30a by wire or wirelessly, and a plurality of and a user terminal 50 of. The ticket issuing device 30a and the input/output device 40 may be singular or plural. In FIG. 1, only one ticket issuing device 30a, one input/output device 40, and one user terminal 50 are shown for simplification of the drawing.

The management server 10 a and the ticket issuing device 30 a can exchange data through the communication network 60 . Data can be exchanged between the management server 10 a and the user terminal 50 through the communication network 60 . The management server 10a can access data managed by the user DB 20a. The ticket issuing device 30a and the input/output device 40 can exchange data.

The communication network 60 is at least one of existing networks such as the Internet, a mobile phone network, a wireless WAN (Wireless Wide Area Network), a wireless LAN (Wireless Local Area Network), and Ethernet (registered trademark). may contain

(2) Management Server The management server 10a is a server device (computer) in which a web server program is installed. In response to a request, the management server 10a acquires necessary data from the user DB 20a and provides it to the requester (response). In addition, the management server 10a registers necessary data in the user DB 20a in response to requests.

(3) User database
The user DB 20a is included in or connected to a server device (computer) in which a DB server program is installed, and constitutes a DBMS (Data Base Management System) together with a DB server operating on the server device. A DB server provides necessary data to a request source in response to a request. Also, the DB server registers necessary data in response to a request. The user DB 20a functions as a storage device that stores data related to the advance service of the first embodiment. Note that a server system may be configured by linking a plurality of server devices, and the functions of the DB servers may be shared, or the load on the DB servers may be distributed.

(4) Ticket issuing device The ticket issuing device 30a is a client device (computer) in which a predetermined program is installed. A dedicated processing device or a general-purpose processing device (for example, a personal computer (PC), etc.) can be used as the client device. The ticket issuing device 30a inquires of the management server 10a about necessary data based on the two-dimensional code data received from the input/output device 40, and causes the input/output device 40 to issue a numbered ticket according to the inquiry result.

(5) Input/output device The input/output device 40 has a function (reader) for reading two-dimensional codes and a function (printer) for printing numbered tickets. The reader has a function of photographing a two-dimensional code, converting it into image data, analyzing the image data, and recognizing character string data corresponding to the two-dimensional code. The input/output device 40 transfers the read two-dimensional code data to the ticket issuing device 30a.

(6) User Terminal The user terminal 50 is a user device (computer) in which a predetermined program is installed. In the advance service of the first embodiment, general-purpose portable devices capable of installing programs (for example, mobile phones, smartphones, tablet terminals, tablet PCs (personal computers), wearable devices, etc.) are used as user devices. ), etc.) or a general-purpose processing device (for example, a PC (personal computer), etc.) can be used.

[2-3-2. electrical configuration]
(1) Electrical Configuration of Server Device and Client Device FIG. 2 illustrates electrical configurations of the server device and the client device. The server device and client device illustrated in FIG. 2 include a control processing device 211 including a CPU (Central Processing Unit) and a ROM (Read Only Memory), a main storage device 212 including a RAM (Random Access Memory), and an HDD ( hard disc drive), an input device 214 including a mouse, a keyboard, and a touch panel display, an output device 215 including a display and a speaker, a communication control device 216 including a network interface card, have A device such as an MPU (Micro-Processing Unit) or a DSP (Digital Signal Processor) may be used instead of the CPU.

The main storage device 212, auxiliary storage device 213, input device 214, output device 215, and communication control device 216 are each connected to the control processing device 211 via a bus line. The control processing unit 211 (1) loads the program stored in the auxiliary storage device 213 onto the main storage device 212, and (2) operates at least the input device 214, the auxiliary storage device 213, and the communication control device 216 in accordance with the instruction of the program. Acquire data from any of them, (3) calculate and process the acquired data according to the procedure specified in the program, and (4) communicate the calculated and processed data with the auxiliary storage device 213 and the output device 215 and/or controller 216 .

(2) Electrical Configuration of User Device FIG. 3 illustrates an electrical configuration of the user device. The user device illustrated in FIG. 3 includes a DSP 311 constituting a control processing unit, a RAM 312 constituting a main memory unit, a ROM 313 and an EEPROM (Electrically Erasable Programmable Read-Only Memory) 314 constituting an auxiliary memory unit, and an input At least a touch panel display 315 that constitutes a unit and a display unit, a speaker 316 that constitutes an audio output unit, and a NIC (Network Interface Controller) 317 and a wireless LAN (Local Area Network) chip 318 that constitute a communication control unit. .

The RAM 312, ROM 313, EEPROM 314, touch panel display 315, speaker 316, NIC 317, and wireless LAN chip 318 are connected to the DSP 311 via bus lines. The DSP 311 (1) reads the program stored in the ROM 313 or EEPROM 314 onto the RAM 312, (2) acquires data from at least one of the touch panel display 315, the EEPROM 314, the NIC 317, and the wireless LAN chip 318 according to the instruction of the program, (3) After calculating and processing the acquired data according to the procedure specified in the program, (4) processing the calculated and processed data to at least the EEPROM 314, the touch panel display 315, the speaker 316, the NIC 317, and the wireless LAN chip 318 provide any.

[2-3-3. Functional configuration]
FIG. 4 exemplifies the functional configuration of the system of the first embodiment. As illustrated in FIG. 4, the management server 10a includes an issuing unit 411a and a providing unit 413a. The user DB 20a has a storage unit 412a. The ticket issuing device 30a includes a specifying unit 423a, a determining unit 424a, and an instructing unit 425a. The input/output device 40 includes a recognition section 421 and a ticket issuing section 422 .

The issuing unit 411a and the providing unit 413a are configured including the control processing device 211 and the communication control device 216 of the server device functioning as the management server 10a. The storage unit 412a includes a user DB 20a. The identification unit 423a and the instruction unit 425a are configured including the control processing device 211 and the communication control device 216 of the client device functioning as the ticket issuing device 30a. The determination unit 424a includes the control processing device 211 of the client device that functions as the ticket issuing device 30a. The recognition unit 421 is configured including the reader of the input/output device 40 . The ticket issuing unit 422 includes the printer of the input/output device 40 .

The functions of the management server 10a and the ticket issuing device 30a are realized by installing an OS (Operating System) for a server device or a client device and a program running on the OS in the server device or the client device, respectively. . A program to be installed in a server device or a client device is non-temporarily stored in a recording medium such as a CD (Compact Disc), a DVD (Digital Versatile Disk), an MO disk (Magneto-Optical disk), or a flash memory. It may be distributed in a recorded state and read from the recording medium into a server device or a client device, or may be superimposed on a carrier wave via the communication network 60 or another communication network and supplied to the server device or client device. .

The functions of the user terminal 50 are implemented by installing an OS (Operating System) for the user device and a web browser program that runs on the OS in the user device. The user device OS is generally installed in the user device from the time of shipment. Other programs to be installed in the user device are generally superimposed on carrier waves via the communication network 60 and supplied to the user device. Note that the other programs to be installed in the user device are non-temporarily stored in recording media such as CDs (Compact Discs), DVDs (Digital Versatile Disks), MO discs (Magneto-Optical disks), and flash memories. It may be distributed in a state in which it is recorded in an arbitrary manner, and read into the user device from the recording medium.

In response to a request from the user terminal 50, the issuing unit 411a generates a two-dimensional code in which predetermined identification data is embedded and provides the user terminal 50 with the generated two-dimensional code. In the advance service of Example 1, a two-dimensional code storing identification data that can identify the user of the service of Example 1 is generated. The stored identification data is, for example, a fixed-length alphanumeric string obtained by converting a user ID unique to the user using a predetermined hash function. A simple numerical value may be embedded in the two-dimensional code. Also, the identification data embedded in the two-dimensional code may be appropriate numerical values corresponding to users on a one-to-one basis.

The storage unit 412a stores ticketing information. The ticket issue information is information for managing the numbered ticket issue status for each identification data. As illustrated in FIG. 5, the ticket issue information associates at least the "number of ticket issues" of the numbered ticket with the "identification data" and the "latest issue date and time" of the numbered ticket. The initial value of the "number of tickets issued" is 0. The initial value of "latest ticket issue date and time" is a null value. The ticket issue information item is updated each time a numbered ticket is issued. Specifically, the "number of ticket issues" is incremented, and the "latest ticket issue date and time" is overwritten.

In response to an inquiry from the ticket issuing device 30a, the providing unit 413a provides the ticket issuing device 30a with items of ticket issuance information stored in the storage unit 412a. In the advance service of the first embodiment, the number of ticket issuances and the latest ticket issuance date and time of the ticket issuance information corresponding to the identification data acquired from the ticket issuing device 30a are provided. Note that the items of the ticketing information (the number of ticketing and the latest date and time of ticketing) are updated after the ticketing information items are provided to the ticket issuing device 30a by the providing unit 413a.

The identification unit 423a acquires from the management server 10a the item of ticketing information (inquiry information) corresponding to the identification data stored in the two-dimensional code read by the recognition unit 421 of the input/output device 40 . Then, using the inquiry information acquired from the management server 10a, the specifying unit 423a specifies the ticket issuing status including the number of times numbered tickets have been issued to the user who presented the two-dimensional code. Note that if a predetermined period of time (for example, two hours) has passed since the most recent ticket issue time, the number of ticket issues may be set to zero.

The determining unit 424a determines the guidance priority of the user who presented the two-dimensional code using the ticketing status specified by the specifying unit 423a as one of the determination conditions. In the advance service of the first embodiment, the priority when the number of issued tickets is less than or equal to a predetermined value (first value) is set higher than the priority when the number of issued tickets is greater than the predetermined value. The predetermined threshold is, for example, 1, 2, or the like.

The instructing unit 425a instructs the ticket issuing unit 422 of the input/output device 40 to issue a numbered ticket on which the sorting information reflecting the guidance priority determined by the determining unit 424a is printed.

[2-4. Information processing procedure by the system of the first embodiment]
[2-4-1. Two-dimensional code issuance procedure]
FIG. 6 exemplifies a two-dimensional code issuing procedure by the system of the first embodiment. Here, a two-dimensional code storing identification data that can identify the user of the service of the first embodiment is issued. In step S605, the user terminal 50 receives an instruction to issue a two-dimensional code from the user. An instruction to issue a two-dimensional code is made by, for example, tapping an area of a button displaying "Issue two-dimensional code" on the browser screen of the user terminal 50 . In step S610, the user terminal 50 instructs the management server 10a to issue a two-dimensional code.

In step S615, the management server 10a (issuing unit 411a) issues a two-dimensional code. Here, a two-dimensional code storing identification data that can identify the user of the service of the first embodiment is generated. In step S620, the management server 10a (issuing unit 411a) transmits the two-dimensional code generated in step S615 to the user terminal 50. FIG. Specifically, data for displaying a web page including the generated two-dimensional code (still image) is transmitted. In step S625, the user terminal 50 displays the two-dimensional code received from the management server 10a on the screen. Specifically, a web page including a two-dimensional code is displayed on the screen.

[2-4-2. Numbered ticket issuing procedure]
FIG. 7 exemplifies a numbered ticket issuing procedure by the system of the first embodiment. In step S705, the input/output device 40 (recognition unit 421) reads the two-dimensional code presented by the user who requests a numbered ticket and recognizes the identification data stored in the two-dimensional code. The object to be read may be the two-dimensional code displayed on the user terminal 50 according to the procedure illustrated in FIG. 6, or the displayed two-dimensional code printed on paper. In step S710, the input/output device 40 (recognition unit 421) transmits the identification data recognized in step S705 to the ticket issuing device 30a.

In step S715a, the ticket issuing device 30a (specification unit 423a) acquires inquiry information (ticketing information item) corresponding to the identification data received in step S710 from the management server 10a. The management server 10a (providing unit 413a) reads the ticket issuing information corresponding to the identification data from the user DB 20a (storage unit 412a) and provides the item to the ticket issuing device 30a.

In step S720a, the ticket issuing device 30a (identifying unit 423a) uses the inquiry information provided in step S715a to identify the issue status of the numbered ticket for the user who presented the two-dimensional code. Here, the ticket issue status including the number of ticket issues is specified. In step S725a, the ticket issuing device 30a (determining unit 424a) determines guidance priority using the ticket issuing status specified in step S720a as one of the determination conditions. Here, the guidance priority when the number of issued tickets is equal to or less than a predetermined value (first value) is set higher than the guidance priority when the number of issued tickets is greater than the predetermined value.

In step S730a, the ticket issuing device 30a (instruction unit 425a) instructs the input/output device 40 to issue a numbered ticket on which the sorting information reflecting the guidance priority determined in step S725a is described. In step S735, the input/output device 40 (ticket issuing unit 422) issues a numbered ticket based on an instruction from the management server 10a.

[2-5. Modification 1]
[2-5-1. Modification 1-1 (Modification regarding guidance priority determination method)]
The determining unit 424a may determine the guidance priority of the user who presented the two-dimensional code such that the greater the number of times the numbered ticket is issued to the user, the lower the guidance priority. As a result, it is possible to preferentially guide users who have issued fewer numbered tickets.

[2-5-2. Modification 1-2 (Modification regarding guidance priority determination method)]
The determination unit 424a may not determine the guidance priority of the user who presented the two-dimensional code when the number of times numbered tickets have been issued to the user is large enough to satisfy a predetermined condition. As a result, it is possible not to guide a user who has issued a numbered ticket many times.

[2-5-3. Modification 1-3 (Modification regarding method for specifying number of ticket issued)]
Instead of the ticketing information, the storage unit 412a may store a ticketing history that associates at least the "ticketing time" with the "identification data". In this case, the identification unit 423a acquires all ticket issuance histories (inquiry information) corresponding to the identification data stored in the two-dimensional code read by the recognition unit 421 of the input/output device 40 from the management server 10a. The identification unit 423a then counts the ticket issuance history using the inquiry information acquired from the management server 10a, thereby identifying the ticket issuance status including the number of times numbered tickets have been issued to the user who presented the two-dimensional code. Note that the number of ticket issues may be set to 0 when a predetermined time (for example, two hours) has passed since the time included in the latest ticket issue history (latest ticket issue time).

[2-5-4. Modification 1-4 (Modification of presentation information)]
In the advance service of Example 1, a user who wants a numbered ticket is presented with biometric information (presentation information), and guidance priority is reflected according to the ticketing information (inquiry information) stored in association with the pattern of the biometric information. The numbered ticket thus obtained may be issued to the user. In this case, there is no need to issue a two-dimensional code in advance. The biometric information is, for example, the user's facial shape and the user's fingerprint. These biometric information are read by a predetermined reader when the user holds the relevant part of his/her own body over the reader.

[3. Example 2]
[3-1. overview]
In the second embodiment, a service (hereinafter referred to as "service of the second embodiment") is provided simultaneously to a plurality of users each seated in a designated seat (provided position) inside a venue (predetermined space) cut off from the outside. ) relates to the service of issuing (issuing) a numbered ticket (numbered ticket) for guiding the entrance to the venue (hereinafter referred to as "preliminary service of the second embodiment"). The service of the second embodiment is, for example, a service that allows a plurality of users seated in designated seats in a theater to watch a play. A service of transporting a plurality of users each seated in a designated seat in a transportation system such as an airplane or a bus to a destination may also correspond to the service of the second embodiment.

FIG. 8 is a floor plan of a venue where the service of Example 2 is provided. Inside the venue 800 shown in FIG. 8, there are two entrances 811 and 812, a stage 820, and a group of seats 830. As shown in FIG. The seat group consists of 12 rows from front to rear with 16 seats per row for a total of 192 seats. Each seat is identified by a seat number that includes a row name and number. For example, the seat number of seat 831 is "A-1". Each row is divided into two compartments (regions), left and right, and each compartment contains eight seats arranged in a horizontal row. Between each compartment and the preceding and succeeding compartments, there are gaps through which humans can pass. The left and right sides of each section are aisles.

FIG. 9 is an enlarged view of the area surrounding section 832 in FIG. Section 832 includes eight seats, numbered 1 through 8. These eight seats are arranged in a horizontal row with almost no space between them, and it is difficult for a person to pass between the seats. Therefore, in order to enter from the outside of the section 832 into the interior where the seat is located, it is necessary to pass through the path of arrow 834 passing through the entrance 833 or the path of arrow 836 passing through the entrance 835 from the left and right aisles.

[3-2. feature]
In the advance service of Example 2, a user who wants a numbered ticket presents a two-dimensional code (presentation information), and the guidance priority according to the seat information (inquiry information) stored in association with the two-dimensional code is reflected. The numbered ticket thus obtained is issued to the user. In particular, in order to guide the user smoothly according to the position, the information of the position (providing position) of the reserved seat where the service is provided to the user who requests the numbered ticket is used as one of the judgment conditions, and the guidance priority of the user is determined. to decide. In the following explanation, the guidance priority is changed according to the positional relationship (information on the providing position) between the position of the reserved seat (providing position) and the entrance (entrance position) and entrance (entering position).

[3-3. System Configuration of Embodiment 2]
[3-3-1. network configuration]
The network configuration of the system of Example 2 is similar to the network configuration of the system of Example 1 illustrated in FIG. The system of Example 2 provides the advance service of Example 2.

[3-3-2. electrical configuration]
The electrical configurations of the server device and the client device in the second embodiment are the same as the electrical configurations of the server device and the client device illustrated in FIG. The electrical configuration of the user device in Example 2 is similar to the electrical configuration of the user device illustrated in FIG.

[3-3-3. Functional configuration]
FIG. 10 exemplifies the functional configuration of the system of the second embodiment. As illustrated in FIG. 10, the management server 10b includes an issuing unit 411b and a providing unit 413b. The user DB 20b has a storage unit 412b. The ticket issuing device 30b includes a specifying unit 423b, a determining unit 424b and an instructing unit 425b. The input/output device 40 includes a recognition section 421 and a ticket issuing section 422 . Functions similar to those of the first embodiment are denoted by the same reference numerals as in FIG.

The issuing unit 411b and the providing unit 413b are configured including the control processing device 211 and the communication control device 216 of the server device functioning as the management server 10b. The storage unit 412b includes a user DB 20b. The identification unit 423b and the instruction unit 425b are configured including the control processing device 211 and the communication control device 216 of the client device functioning as the ticket issuing device 30b. The determination unit 424b includes the control processing device 211 of the client device that functions as the ticket issuing device 30b. The recognition unit 421 is configured including the reader of the input/output device 40 . The ticket issuing unit 422 includes the printer of the input/output device 40 .

The functions of the management server 10b and the ticket issuing device 30b are realized by installing an OS (Operating System) for the server device or the client device and a program running on the OS in the server device or the client device, respectively. . The functions of the user terminal 50 are implemented by installing an OS (Operating System) for the user device and a web browser program that runs on the OS in the user device.

In response to a request from the user terminal 50, the issuing unit 411b generates a two-dimensional code in which predetermined identification data is embedded, and provides the user terminal 50 with the generated two-dimensional code. In the advance service of Example 2, a two-dimensional code is generated that stores identification data that can specify the seat number of the reserved seat of the service of Example 2 or the reservation ID unique to the reservation of the reserved seat. The stored identification data is, for example, a fixed-length alphanumeric string obtained by converting the seat number or reservation ID using a predetermined hash function. A simple numerical value may be embedded in the two-dimensional code. Also, the identification data embedded in the two-dimensional code may be appropriate numerical values corresponding to users on a one-to-one basis.

The storage unit 412b stores seat information. The seat information is information for managing the positional relationship between the position of the designated seat and the reference position for each identification data. As illustrated in FIG. 11, the seat information includes "identification data", "first length information" indicating the positional relationship between the designated seat and the entrance, and "second length information" indicating the positional relationship between the designated seat and the entrance. at least "information". The "first length information" is a numerical value corresponding to the length of the shortest route from the entrance closest to the designated seat to the nearest entrance. "Second length information" is a numerical value corresponding to the length of the shortest route from the designated seat to the nearest entrance. The "second length information" may be a numerical value corresponding to the linear distance from the designated seat to the nearest entrance.

In response to an inquiry from the ticket issuing device 30b, the providing unit 413b provides the ticket issuing device 30b with items of seat information stored in the storage unit 412b. In the advance service of the second embodiment, first length information and second length information of seat information corresponding to identification data acquired from the ticket issuing device 30b are provided.

The specifying unit 423b acquires from the management server 10b the item of seat information (inquiry information) corresponding to the identification data stored in the two-dimensional code read by the recognition unit 421 of the input/output device 40 . Then, using the inquiry information acquired from the management server 10b, the specifying unit 423b specifies the positional relationship between the position of the designated seat where the service is provided to the user who presented the two-dimensional code and the position of the entrance and entrance. do.

The determining unit 424b determines the guidance priority of the user who presented the two-dimensional code using the positional relationship specified by the specifying unit 423b as one of the determination conditions. In the advance service of Example 2, the length of the shortest route from the nearest entrance to the designated seat to the nearest entrance (the length indicated by the first length information) and the shortest route from the designated seat to the nearest entrance (the length indicated by the second length information) and the guidance priority is determined according to. Specifically, the longer the length indicated by the first length information and the longer the length indicated by the second length information, the higher the guidance priority.

The instructing unit 425b instructs the ticket issuing unit 422 of the input/output device 40 to issue a numbered ticket on which sorting information reflecting the guidance priority determined by the determining unit 424b is described. In the advance service of the second embodiment, if there are multiple entrances/exits, it is preferable to display information that can specify the entrance/exit to be passed at the time of entry on the numbered ticket together with the numbered information.

[3-4. Information processing procedure by the system of the second embodiment]
[3-4-1. Two-dimensional code issuance procedure]
The two-dimensional code issuing procedure by the system of the second embodiment is the same as the two-dimensional code issuing procedure by the system of the first embodiment illustrated in FIG. Here, a two-dimensional code storing identification data that can specify the seat number of the reserved seat of the service of the second embodiment or the reservation ID unique to the reservation of the reserved seat is issued.

[3-4-2. Numbered ticket issuing procedure]
FIG. 12 exemplifies the procedure for issuing a numbered ticket by the system of the second embodiment. In step S705, the input/output device 40 (recognition unit 421) reads the two-dimensional code presented by the user who requests a numbered ticket and recognizes the identification data stored in the two-dimensional code. The object to be read may be a two-dimensional code displayed on the user terminal 50 by a procedure similar to that illustrated in FIG. 6, or the displayed two-dimensional code printed on paper. At step S710, the input/output device 40 (recognition unit 421) transmits the identification data recognized at step S705 to the ticket issuing device 30b.

In step S715b, the ticket issuing device 30b (specification unit 423b) acquires inquiry information (seat information item) corresponding to the identification data received in step S710 from the management server 10b. The management server 10b (providing unit 413b) reads the inquiry information corresponding to the identification data from the user DB 20b (storage unit 412b) and provides it to the ticket issuing device 30b.

In step S720b, the ticket issuing device 30b (specification unit 423b) uses the inquiry information provided in step S715b to determine the position of the reserved seat where the service of the second embodiment is provided to the user who presented the two-dimensional code. Identify information. Here, the length of the shortest path from the entrance closest to the reserved seat to the nearest entrance (the length indicated by the first length information) and the length of the shortest path from the reserved seat to the nearest entrance (the first 2 the length indicated by the length information) and are specified. In step S725b, the ticket issuing device 30b (determination unit 424b) determines guidance priority based on the information specified in step S720b. Here, the longer the length of the shortest route from the entrance closest to the reserved seat to the nearest entrance, and the longer the length of the shortest route from the reserved seat to the nearest entrance, the higher the guidance priority. .

In step S730b, the ticket issuing device 30b (instruction unit 425b) instructs the input/output device 40 to issue a numbered ticket on which the sorting information reflecting the guidance priority determined in step S725b is described. Note that the ticket issuing instruction may include information specifying the entrance/exit. In step S735, the input/output device 40 (ticket issuing unit 422) issues a numbered ticket based on an instruction from the management server 10b.

[3-5. Modification 2]
[3-5-1. Modification 2-1 (Modification regarding guidance priority determination method)]
The determination unit 424b determines the guidance priority of the user who presented the two-dimensional code according to the length of the shortest route from the entrance closest to the designated seat to the nearest entrance (the length indicated by the first length information). may decide. As a result, the user can be smoothly guided according to the positional relationship between the entrance and the designated seat. For example, the determination unit 424b may determine the guidance priority of the user who presented the two-dimensional code such that the longer the length indicated by the first length information, the higher the guidance priority.

[3-5-2. Modification 2-2 (Modification regarding guidance priority determination method)]
The determination unit 424b may determine the guidance priority of the user who presented the two-dimensional code according to the length of the shortest route from the designated seat to the nearest entrance (the length indicated by the second length information). good. As a result, the user can be guided smoothly according to the positional relationship between the entrance and the designated seat. For example, the determination unit 424b may determine the guidance priority of the user who presented the two-dimensional code such that the longer the length indicated by the second length information, the higher the guidance priority.

[3-5-3. Modification 2-3 (Modification regarding guidance priority determination method)]
The seat information stored in the storage unit 412b may be information for managing the guidance priority of the designated seat for each identification data. Guidance priority changes according to the state of preparation for guidance. For example, when information indicating that preparation for guidance is not ready is input, the guidance priority may be lowered. The identifying unit 423b acquires from the management server 10b the item (inquiry information) of the seat information corresponding to the identification data stored in the two-dimensional code read by the recognition unit 421 of the input output device 40, and acquires the acquired inquiry information. may be used to identify the guidance priority (providing position information) of the designated seat to which the service is provided to the user who presented the two-dimensional code. The determining unit 424b may determine the guidance priority of the user who presented the two-dimensional code using the guidance priority specified by the specifying unit 423b as one of the determination conditions. For example, if preparation for guidance to a designated seat is not ready, the guidance priority may be determined to be low. Accordingly, it is possible to smoothly guide the user according to the guidance priority of the providing position.

[3-5-4. Modification 2-4 (modification of presentation information)]
In the advance service of the second embodiment, a user who wants a numbered ticket is presented with biometric information (presentation information), and the guidance priority corresponding to the seat information (inquiry information) stored in association with the pattern of the biometric information is reflected. The numbered ticket thus obtained may be issued to the user. In this case, there is no need to issue a two-dimensional code in advance. The biometric information is, for example, the user's facial shape and the user's fingerprint. These biometric information are read by a predetermined reader when the user holds the relevant part of his/her own body over the reader.

10a, 10b Management server 20a, 20b User DB
30a, 30b ticket issuing device (an example of a ticket information processing device)
40 input output device 50 user terminal 60 communication network 411a, 411b issuing unit 412a, 412b storage unit 413a, 413b providing unit 421 recognition unit 422 ticket issuing unit 423a, 423b specifying unit 424a, 24b determining unit 425 instruction unit

Claims (6)

identifying means for identifying an issuance status including at least the number of times the numbered ticket has been issued to the user in the past by using presentation information to be presented to a user who requests a numbered ticket related to a service provided within a predetermined period;
determining means for determining the guidance priority so that the guidance priority of the user reflected in the numbered ticket changes according to the number of times the numbered ticket has been issued to the user in the past ;
A ticket information processing device. identifying means for identifying an issuance status including at least the number of times the numbered ticket has been issued to the user in the past by using presentation information to be presented to a user who requests a numbered ticket related to a service that can be provided multiple times within a predetermined period;
determining means for determining the guidance priority of the user reflected in the numbered ticket for the user based on the issue status specified by the specifying means;
with
The ticket information processing apparatus, wherein the determining means sets the guidance priority when the number of issuances is equal to or less than a first value higher than the guidance priority when the number of issuances is greater than the first value. . identifying means for identifying an issuance status including at least the number of times the numbered ticket has been issued to the user in the past by using presentation information to be presented to a user who requests a numbered ticket related to a service that can be provided multiple times within a predetermined period;
determining means for determining the guidance priority of the user reflected in the numbered ticket for the user based on the issue status specified by the specifying means;
with
The ticket information processing apparatus, wherein the determination means sets the guidance priority higher when a predetermined time has passed since the latest date and time of issue of the numbered ticket to the user than when the time has not passed. a specifying function of specifying an issuance status including at least the number of times the numbered ticket has been issued to the user in the past by using presentation information to be presented to a user who requests a numbered ticket related to a service provided within a predetermined period;
a determining function for determining the guidance priority so that the guidance priority of the user reflected in the numbered ticket changes according to the number of times the numbered ticket has been issued to the user in the past ;
A control program that makes the computer of the information processing device realize a specifying function of specifying an issuance status including at least the number of times the numbered ticket has been issued to the user in the past by using presentation information that is presented to a user who requests a numbered ticket related to a service that can be provided multiple times within a predetermined period;
a determining function for determining the user's guidance priority reflected in the numbered ticket for the user based on the issue status specified by the specifying function;
is realized in the computer of the information processing device ,
The control program, wherein the determination function sets the guidance priority when the number of issues is less than or equal to a first value higher than the guidance priority when the number of issues is greater than the first value. a specifying function of specifying an issuance status including at least the number of times the numbered ticket has been issued to the user in the past by using presentation information that is presented to a user who requests a numbered ticket related to a service that can be provided multiple times within a predetermined period;
a determining function for determining the user's guidance priority reflected in the numbered ticket for the user based on the issue status specified by the specifying function;
is realized in the computer of the information processing device ,
A control program according to claim 1, wherein said determining function, when a predetermined time has passed since the latest date and time of issue of said numbered ticket for said user, gives said guidance higher priority than when it has not passed.

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