JP7262148B1 - Reservation processing system - Google Patents

Abstract

Kind Code: A1 A reservation procedure process can be executed without allowing a third party other than a user institution to know the details of a user's desired procedure, thereby minimizing the risk of secret leakage compared to the prior art. [Solution] The user's death authentication or procedure inability authentication is collated with the reservation procedure request received by the first reception section on the intermediary institution side, and it is determined that the user whose death authentication or procedure inability authentication has been authenticated has made a reservation procedure request. do. When it is determined that a user who has been certified as dead or unable to perform procedures has requested a reservation procedure, the second reception section on the user institution side will request the details of the desired procedures of the user who has been certified as dead or unable to perform procedures. Accept process execution. In response to receiving the execution of the processing of the desired procedure contents of the user who has been certified dead or unable to proceed, the process of the desired procedure requested by the user who has been certified dead or unable to proceed is executed. [Selection drawing] Fig. 3

Description

The present invention relates to a reservation procedure processing system for processing a procedure reserved by a user.

(conventional technology)

Patent Literature 1 (Japanese Unexamined Patent Application Publication No. 2002-157324) discloses that a cancellation proxy management device manages the content of a contract between a user and a contracted party in association with party identification information unique to the contracting party, and the user himself/herself If a termination applicant or a termination applicant who has a special relationship with the user requests to terminate the contract, respond based on the party identification information presented by the termination applicant. An invention is described in which contract details are acquired and a request to execute a procedure for canceling the contract details is transmitted to a contract destination terminal.

In Patent Document 2 (Japanese Unexamined Patent Application Publication No. 2011-138236), a system management device accepts the contents of a contract from a user, stores information necessary for fulfilling the contract with the user, Monitors the usage status of the web service by, depending on the monitoring results, confirms whether or not the user is in a state where it is impossible to continue using the web service. An invention is described that acts as a proxy for the cancellation procedure of the contract.

JP-A-2002-157324 JP-A-2011-138236

The present invention enables reservation procedure processing to be executed without letting a third party other than the user's institution know the user's desired procedure content, thereby minimizing the risk of secret leakage compared to the prior art. is the subject.

In a first aspect, an intermediary institution side first reception unit that receives a reservation procedure request from a user to the user's institution, and in response to the reservation procedure request being received by the intermediary institution side first reception unit, a procedure content desired by the user A first reception unit on the user institution side that receives the information, a second reception unit on the intermediary institution side that receives the user's death information or information on impossibility of procedure, and a second reception unit on the intermediary institution side that accepts the user's death information or information on impossibility of procedure. The authentication acquisition unit that acquires the user's death certification or unprocedure authentication based on the above, the user's death certification or unprocedure authentication acquired by the authentication acquisition unit, and the reservation accepted by the first reception unit on the intermediary institution side a determination unit that compares the procedure request and determines that the user who has been certified as dead or unable to perform the procedure has made the reservation procedure request; a user institution side second reception unit that receives the processing execution of the desired procedure content of the user who has been authenticated as death or procedure incapacity, and the user institution side second reception unit a processing unit that executes the processing of the desired procedure requested by the user who has been certified dead or unable to proceed, in response to receiving the execution of the processing of the desired procedure of the user who has been certified dead or unable to proceed; A reservation procedure processing system comprising:

In a second aspect, in the first aspect, the intermediary institution side first reception unit, the intermediary institution side second reception unit, the authentication acquisition unit, and the determination unit are included in a system managed by the intermediary institution. provided,

The user institution side first reception unit, the user institution side second reception unit, and the processing unit are a reservation procedure system provided in a system managed by the user institution.

A third aspect is the second aspect, wherein the intermediary agency is in a position to know the user's death through business, and the authentication acquisition unit is a cremation permit, a death certificate, a burial permit, or a burial certificate. A reservation procedure system that obtains a cremation permit as a user's death certificate.

A fourth aspect is, in any one of the first to third aspects, for each of a plurality of user institutions, the user institution side first reception unit, the user institution side second reception unit, and the processing unit is a reservation procedure system.

In a fifth aspect, in any one of the first to fourth aspects, the intermediary institution side first reception unit selects a reservation procedure request for one or more user institutions from among a plurality of user institutions. The reservation procedure system is provided with a reservation procedure request selection unit that

A sixth aspect is any one of the first to fifth aspects, wherein the first reception unit on the user's institution side selects one or more desired procedure contents from among a plurality of desired procedure contents. A reservation procedure system having a content selection unit.

In a seventh aspect, in any one of the first to sixth aspects, the desired procedure contents accepted by the first reception section on the user institution side are deletion of personal information and/or deletion of transaction history and/or account deletion. or/and a reservation procedure system including termination of a transaction contract or/and account freezing or/and periodical suspension of a contract.

In an eighth aspect, in any one of the first to seventh aspects, the intermediary institution side second reception unit, together with the user's death information or procedure impossibility information, provides the user's death information or procedure impossibility information Upon receiving the information, the second reception unit on the user institution side receives the information of the provider of the user's death information or procedure inability information together with the user's death authentication or procedure inability authentication. This reservation procedure system is provided with a contact unit that, when executed, notifies the provider of the user's death information or procedure impossibility information to that effect.

A ninth aspect is, in any one of the first to eighth aspects, the is shared by a plurality of intermediary institutions, the information of the reservation procedure request received by one intermediary institution is shared by other intermediary institutions, and the death information of the user received by the other intermediary institutions Alternatively, the procedure impossibility information is a reservation procedure system shared by the one intermediary agency.

According to the first to ninth aspects, it is possible to execute the reservation procedure processing without letting a third party other than the institution using the user know the details of the procedure desired by the user. As a result, compared with the conventional technology, it is possible to minimize the risk of secret leakage that the content of the procedure desired by the user is known to a third party.

FIG. 1 is a diagram illustrating the configuration of the reservation procedure processing system of the embodiment. FIG. 2 is a block diagram illustrating the hardware configuration of the embodiment; FIG. 3 is a block diagram illustrating the functional configuration of the reservation procedure processing system of the embodiment. FIG. 4 is a diagram showing the software linkage relationship between the intermediary institution side management system and the user institution side management system. FIG. 5A is a sequence diagram for explaining the flow of processing performed by the intermediary institution side management system and the user institution side management system. FIG. 5B is a sequence diagram for explaining the flow of processing performed by the intermediary institution side management system and the user institution side management system. FIG. 6 is a diagram illustrating a reservation procedure request screen. FIG. 7A is a diagram exemplifying a desired procedure content screen. FIG. 7B is a diagram exemplifying a desired procedure content screen. FIG. 8 is a diagram illustrating a funeral application screen.

An embodiment of the reservation procedure processing system of the present invention will be described below with reference to the drawings.

FIG. 1 is a diagram illustrating the configuration of a reservation procedure processing system 1 according to an embodiment.

The reservation procedure processing system 1 includes intermediary institution side terminals 111 and 112, intermediary institution side servers 121 and 122, user institution side terminals 211 and 212, user institution side servers 221 and 222, and a user terminal 300. , provider side terminal 310, funeral home side terminal 320, these terminals 111, 112, 211, 212, 300, 310, 320 and servers 121, 122, 221, 222 are connected so that data can be sent and received mutually. It is composed of a network 400 that

A management system including the intermediation agency side terminal 111 and the intermediation agency side server 121 is called an intermediary agency side management system 101 . Similarly, a management system including the intermediation agency side terminal 112 and the intermediation agency side server 122 is referred to as an intermediary agency side management system 102 . For example, a company CO11 is provided with an intermediary agency terminal 111 and an intermediary agency server 121, and the company CO11 has access rights to the database of the intermediary agency server 121. FIG. Further, the company CO12 is provided with an intermediary agency terminal 112 and an intermediary agency server 122, and the company CO12 has access authority to the database of the intermediary agency server 122. FIG.

A management system including the user institution side terminal 211 and the user institution side server 221 is referred to as a user institution side management system 201 . Similarly, a management system including the user institution side terminal 212 and the user institution side server 222 is referred to as a user institution side management system 202 . For example, the company CO21 is provided with the user institution side terminal 211 and the user institution side server 221, and the company CO21 has access authority to the database of the user institution side server 221. FIG. The company CO 22 is provided with the user institution side terminal 212 and the user institution side server 222 , and the company CO 22 has access authority to the database of the user institution side server 222 .

The intermediary agency side terminals 111 and 112, the user institution side terminals 211 and 212, the user side terminal 300, the provider side terminal 310, and the funeral home side terminal 320 are client devices for accessing the server device. , for example, personal computers, smartphones, and other mobile devices. A network 400 is configured by the Internet, an intranet, or the like. The intermediary institution side servers 121 and 122 and the user institution side servers 221 and 222 are composed of server devices or virtual servers constructed on a cloud computing service.

FIG. 2 shows intermediary institution side terminals 111 and 112, intermediary institution side servers 121 and 122, user institution side terminals 211 and 212, user institution side servers 221 and 222, and a user terminal 300 of the embodiment. 3 is a block diagram illustrating hardware configurations of a provider side terminal 310 and a funeral home side terminal 320. FIG.
As shown in FIG. 2, intermediary institution side terminals 111 and 112, intermediary institution side servers 121 and 122, user institution side terminals 211 and 212, user institution side servers 221 and 222, and a user terminal 300. , the provider side terminal 310 and the funeral home side terminal 320 each include a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a storage 14, an input device 16, and a display device 17. , and a communication I/F 18 are communicatively connected to each other via the system bus 15 .
The CPU 11 is a central processing unit that executes various programs and controls devices connected to the system bus 15 . That is, the CPU 11 reads a program from the ROM 12 or the storage 14 and executes the program using the RAM 13 as a work area. The CPU 11 controls each device connected to the system bus 15 and performs various arithmetic processing according to programs recorded in the ROM 12 or the storage 14 . The ROM 12 or the storage 14 stores a control program executed by the CPU 11, namely BIOS (Basic Input/Output System), OS (Operating System), and a computer-readable and executable program for realizing the present embodiment. and holds various necessary data.

The ROM 12 stores various control programs and various data. The RAM 13 functions as a main memory, work area, etc. of the CPU 11 and temporarily stores programs or data as a work area. The storage 14 is configured by a HDD (Hard Disk Drive) or an SSD (Solid State Drive), and stores various programs including BIOS and OS, and various data.

The input device 16 includes a pointing device such as a mouse and a keyboard, and is used for various inputs.

The display device 17 is, for example, a liquid crystal display, and displays various information. The display device 17 may employ a touch panel system and function as the input device 16 .

Various screens, which will be described later, are displayed on the display screen of the display device 17 .

The communication interface 18 is an interface for communicating with other devices, and uses standards such as Ethernet (registered trademark), FDDI, and Wi-Fi (registered trademark), for example. The communication interface 18 is connected to the network 400 and controls transmission and reception of data.

FIG. 3 is a block diagram illustrating the functional configuration of the reservation procedure processing system 1 of the embodiment.

The reservation procedure processing system 1 includes an intermediary institution side first reception unit 1001, a user institution side first reception unit 2001, an intermediary institution side second reception unit 1002, an authentication acquisition unit 1003, a determination unit 1004, and a reservation It includes a procedure request information storage unit 1005 , a user institution side second reception unit 2002 , a processing unit 2003 , a contact unit 2004 , and a desired procedure content information storage unit 2005 .

The functional configuration of the intermediary institution side first reception unit 1001, the intermediary institution side second reception unit 1002, the authentication acquisition unit 1003, the determination unit 1004, and the reservation procedure request information storage unit 1005 shown in FIG. Terminals 111 and 112 and intermediary-side servers 121 and 122, that is, intermediary-side management systems 101 and 102 are provided. The functional configuration of the user institution side first reception unit 2001, the user institution side second reception unit 2002, the processing unit 2003, the contact unit 2004, and the desired procedure content information storage unit 2005 shown in FIG. Institution-side terminals 211 and 212 and user-use institution-side servers 221 and 222, that is, user-use institution-side management systems 201 and 202 are provided.

The intermediary institution side first reception unit 1001 receives a reservation procedure request from the user to the user institution.

When the intermediary institution side first reception section 1001 receives a reservation procedure request, the user institution side first reception section 2001 receives a desired procedure content from the user.

The intermediary institution side second reception unit 1002 receives death information or procedure impossibility information of the user.

The authentication acquisition unit 1003 acquires the user's death authentication or procedure impossibility authentication based on the user's death information or procedure impossibility information received by the second intermediary institution side reception unit 1002 .

The determination unit 1004 compares the user's death authentication or procedure inability authentication acquired by the authentication acquisition unit 1003 with the reservation procedure request accepted by the intermediary institution side first reception unit 1001, and confirms that the death authentication or procedure inability authentication has been performed. It is determined that the user has made a reservation procedure request.

When the determination unit 1004 determines that a user who has been authenticated as dead or unable to proceed has requested a reservation procedure, the user institution side second accepting unit 2002 receive the processing execution of the desired procedure content.

The processing unit 2003, in response to the second accepting unit 2002 on the user institution side accepting the execution of the processing of the desired procedure content of the user who has been authenticated as dead or unable to proceed, the user who has been authenticated as dead or unable to proceed Execute the processing of the requested procedure content.

When the processing unit 2003 executes the desired procedure content, the communication unit 2004 notifies the provider of the user's death information or procedure impossibility information to that effect.

FIG. 4 shows the software linkage relationship between the intermediary institution side management systems 101 and 102 and the user institution side management systems 201 and 202 .

The intermediary institution side management systems 101 and 102 and the user institution side management systems 201 and 202 are separate systems, and the operating entities (administrative entities) of the systems are separate. The management entity of the intermediary agency side management system 101 is, for example, the company CO11, and the management entity of the intermediary agency side management system 102 is, for example, the company CO12. The management entity of the user institution side management system 201 is the company CO21, and the management entity of the user institution side management system 201 is the company CO22, which is different from the management entities CO11 and CO12 of the intermediary institution side management system 101.

The user institution side management system 201 is linked with the intermediary institution side management systems 101 and 102 via an API (Application Programming Interface). Execute a specific action. Similarly, the user institution side management system 202 is API linked with the intermediary institution side management systems 101 and 102 .

The user institution side management systems 201 and 202 have APIs 2101 and 2101 corresponding to the system configurations of the user institution side management systems 201 and 202, respectively.

The user institution side management systems 201 and 202 are called APIs 2101 and 2102 via the network 400 from the intermediary institution side management systems 101 and 102, respectively, to perform specific processing operation functions such as processing for receiving desired procedure contents. , to the intermediary agency side management systems 101 and 102 . Information such as desired procedure contents is not managed by the intermediary institution side management systems 101 and 102, but is managed by the user institution side management systems 201 and 202. FIG.

5A and 5B are sequence diagrams for explaining the flow of processing performed by one intermediary institution side management system 101 and a plurality (two) of user institution side management systems 201 and 202. FIG. FIG. 5A is a sequence diagram before the user's death, and FIG. 5B is a sequence diagram after the user's death.

(When the user is alive, etc.)

(Receipt of reservation procedure requests)

The intermediary agency CO11 is in a position to learn of the death of the user or the inability of the user to carry out procedures through business, and acts as an intermediary between the user U11 and the user institutions CO21 and CO22.

The user U11 receives services provided by the user organizations CO21 and CO22, and purchases products sold by the user organizations CO21 and CO22. A user U11 uses an intermediary service provided by an intermediary agency CO11.

One of the mediation services provided by the mediation agency CO11 is a reservation procedure request service. The reservation procedure request service accepts reservations for desired procedures to be performed at the user institutions CO21 and CO22 before the user U11 is alive or when the user U11 has the ability to perform procedures. This is a service for carrying out the reserved desired procedure contents at the user institution CO21 or CO22 when the user U11 has lost the procedural ability.

A user U11 operates a user-side terminal 300. FIG. The intermediation agency side server 121 of the intermediation agency CO11 displays a reservation procedure request screen 500 shown in FIG. act as a server.

The display of the reservation procedure request screen 500 may be subject to user authentication. User U11 is associated with user identification code ID11 and password PS11 managed by intermediary agency CO11. When a login operation is performed to input the user identification code ID11 and the password PS11 at the user terminal 300, the user is authenticated, and the display information data stored in the intermediation agency server 121 of the intermediary agency CO11 is read out. A reservation procedure request screen 500 is displayed on the display device 17 of the user terminal 300 via the network 400 .

FIG. 6 exemplifies the reservation procedure request screen 500 . Note that the screen design in FIG. 6 is an example, and any design can be adopted as long as the functions of the embodiment can be realized.

The intermediary institution side first reception unit 1001 of the intermediary institution CO11 receives a reservation procedure request from the user U11 to the user institution on the reservation procedure request screen 500. FIG.

A reservation procedure request selection section 510 is provided on the reservation procedure request screen 500 . The reservation procedure request selection unit 510 constitutes the intermediary institution side first reception unit 1001 .

The reservation procedure request selection unit 510 can select a reservation procedure request for one or more of user institutions CO21 and CO22. The reservation procedure request selection section 510 is composed of check boxes, for example. For example, when requesting reservation procedures to user institutions CO21 and CO22, an operation of selecting "CO21" and "CO22" in the reservation procedure request selection section 510 may be performed.

With the selection operation in the reservation procedure request selection unit 510, the intermediary institution side first reception unit 1001 receives a reservation procedure request for the selected user institutions CO21 and CO22 from the user U11. The reservation procedure request information that ``user U11 made a reservation procedure request to user institutions CO21 and CO22 before his death'' is stored in the reservation procedure request information storage unit 1005 in association with user U11 (S1 ).

(Receipt of Requested Procedure Details)

When the reservation procedure request of the user institution CO21 is accepted, the API 2101 of the user institution side management system 201 of the user institution CO21 is called (S2).

As a result, as shown in FIG. 7A, the display screen of the display device 17 of the user-side terminal 300 transitions to the desired procedure details screen 600A. User institution CO21 user institution side first reception unit 2001 accepts desired procedure details from user U11 on desired procedure details screen 600A.

The display of the desired procedure details screen 600A may be subject to user authentication. User U11 is associated with user identification code ID211 and password PS211 managed by user organization CO21. When a login operation is performed to input the user identification code ID211 and the password PS211 on the user side terminal 300, the user is authenticated, the display information data stored in the user institution side server 221 is read out, and the user side terminal A desired procedure content screen 600A is displayed on the display device 17 of 300 .

A desired procedure content selection section 610 is provided on the desired procedure content screen 600A. The desired procedure content selection unit 610 constitutes the user institution side first reception unit 2001 .

In the desired procedure content selection section 610, one or more desired procedure contents can be selected from a plurality of desired procedure contents. The desired procedure content selection section 610 is composed of, for example, check boxes.

The multiple desired procedures include "delete personal information", "delete transaction history", "delete account", "cancel transaction contract", "freeze account", and "suspend periodical contract".

The plurality of desired procedure contents can be made different for each of the plurality of user organizations CO21 and CO22. The user institution CO21 can select "freeze account", but cannot select "suspend periodical contract". The user institution CO22 can select "periodic suspension of contract", but cannot select "account freeze".

For example, if the user wants to make a reservation to freeze a deposit account opened at the user's institution CO21, an operation of selecting "freeze account" in the desired procedure selection section 610 may be performed.

With the selection operation in the desired procedure content selection unit 610, the user institution CO21 side first receiving unit 2001 receives from the user U11 the desired procedure content of freezing the deposit account of the user institution CO21. Desired procedure details information "receipt of desired procedure details of account freeze from user U11" is stored in the desired procedure details information storage unit 2005 of user institution CO21 in association with user U11.

The desired procedure content screen 600A is provided with a contact necessity selection section 620 for selecting whether or not to notify the bereaved family or the like that the processing of the desired procedure content has been completed. When "contact" is selected in the contact required selection unit 620, the contact required information "notify the bereaved family that the processing of the desired procedures of user U11 has been completed" is sent to the user institution CO21. It is stored in the desired procedure content information storage unit 2005 in association with the user U11. In addition, when "No contact" is selected in the contact required/unnecessary selection unit 620, the contact unnecessary information "Do not contact the bereaved family, etc. that the processing of user U11's desired procedure has been completed" is sent to the user institution CO21. is stored in the desired procedure content information storage unit 2005 in association with the user U11 (S3).

The same applies to the other user institution CO22 that has received the reservation procedure request from the user U11.

When the reservation procedure request of the user institution CO22 is accepted (S1), the API 2102 of the user institution side management system 202 of the user institution CO22 is called (S2), and the user terminal 300 is displayed as shown in FIG. 7B. The display screen of the device 17 transitions to the desired procedure details screen 600B. The user institution side first reception unit 2001 of the user institution CO22 receives the desired procedure details from the user U11 on the desired procedure details screen 600B.

For example, if you want to reserve a periodical contract (subscription service contract) suspension for the user institution CO22, select "periodic suspension of contract" in the desired procedure selection section 610. Do it.

With the selection operation in the desired procedure content selection unit 610, the user institution CO22 side first reception unit 2001 receives from the user U11 the desired procedure content of stopping the periodic contract (subscription service contract). Desired procedure details information that ``desired procedure details of termination of periodical contract (subscription service contract) has been received from user U11'' is stored in the desired procedure details information storage unit 2005 of user institution CO22 corresponding to user U11. attached and stored.

When "contact" is selected in the contact required selection section 620, the contact required information "notify the bereaved family that the processing of the desired procedure content of the user U11 has been completed" is sent to the user institution CO22. It is stored in the desired procedure content information storage unit 2005 in association with the user U11. In addition, when "No contact" is selected in the contact required/unnecessary selection unit 620, the contact unnecessary information "Do not contact the bereaved family, etc. that the processing of user U11's desired procedure has been completed" is sent to the user institution CO22. is stored in the desired procedure content information storage unit 2005 in association with the user U11 (S3).

(After the user dies or becomes incapacitated)

(Receipt of User Death Information or Inability to Proceed)

The user U31 is an individual or corporation that can provide the intermediary agency CO11 with death information or impossibility information of the user U11, such as the bereaved family of the user U11, affiliated institution, or death information management institution (herein referred to as a provider). In this specification, the impossibility of procedure information refers to information indicating that the person himself/herself is incapable of taking procedures for the user institution CO21 or CO22 even if he or she does not die, such as brain death, dementia onset, or need for nursing care. shall be said.

For example, the user U11 informs the user U31 verbally, in a will, by e-mail, or the like, before he or she is alive, to provide the intermediary agency CO11 with his/her own death information or impossibility of procedure after his/her death or after his/her death or impossibility of procedure. can do

After the user U11 dies or becomes incapacitated, the user U31 provides death information or incapacity information to the intermediary agency CO11.

For example, user U31, who is the bereaved family of user U11, uses a funeral support service provided by intermediary agency CO11. When the user U31 performs a login operation on the provider side terminal 310, the data of the display information stored in the intermediary agency server 121 of the intermediary agency CO11 is read, and the data of the provider side terminal 310 is read via the network 400. A funeral application screen 700 is displayed on the display device 17 .

FIG. 8 illustrates a funeral application screen 700 .

The intermediary institution side second reception unit 1002 receives death information or procedure impossibility information of the user U11 on the funeral application screen 700 . In addition, the intermediary agency side second reception unit 1002 receives information on the provider of the death information or the impossibility of procedure information on the funeral application screen 700 .

An information receiving section 710 is provided on the funeral application screen 700 . The information reception unit 710 constitutes the intermediary institution side second reception unit 1002 .

The information reception unit 710 includes, for example, a deceased name input unit 711, a deceased age input unit 712, a deceased death date input unit 713, a client name input unit 714, a funeral application button 715, and the like.

For example, information specifying user U11, “U11”, is input to deceased name input field 711, information specifying user U31, “U31” is input to client name input field 714, and funeral application button 715 is pressed. When the pressing operation is performed, the intermediary institution side second receiving unit 1002 receives the death information that the user U11 has died and the information of the provider that the user U31 is the provider of the death information. Similarly, when the user U11 is in the impossibility of procedure state, the intermediary agency side second reception unit 1002 similarly provides the impossibility of procedure information that the user U11 is in the impossibility of procedure state and the user U31 is the source of the impossibility of procedure information. Provider information can be accepted.

As described above, the intermediary institution side second reception unit 1002 receives death information or procedure impossibility information and provider information online. However, it is also possible to receive information on death or impossibility of procedure and information on the provider by any means such as telephone, FAX, orally.

For example, the person in charge of the intermediary agency CO11 who received the phone call receives the death information of the user U11 and the provider information indicating that the user U31 is the provider of the death information, and displays on the display device 17 of the intermediary agency side terminal 111 The death information of the user U11 and the provider information that U13 is the provider of the death information may be input to the information reception unit 710 on the screen. The same applies to the procedure impossibility information (S4).

(Acquisition of certification of death or certification of impossibility of procedure)

The authentication acquisition unit 1003 acquires death authentication or procedure incapacity authentication of the user U11 based on the death information or procedure incapacity information of the user U11 received by the second intermediary institution side reception unit 1002 .

The intermediary agency CO11 receives the funeral application from the user U31 and entrusts the funeral to the funeral home CO40. In response to user U31's funeral application, the intermediary agency terminal 111 sends a consignment mail to the funeral home terminal 320 via the network 400 and a mail server (not shown) to entrust the funeral of user U11.

The funeral home CO 40, which receives the consignment mail and entrusts the funeral service, handles the procedures for the death notification. User U31 submits user U11's death certificate to funeral home CO40.

The funeral home CO 40 submits user U11's death certificate to the government office and receives user U11's cremation permit.

The PDF file of the cremation permit of the user U11 is transmitted from the funeral home terminal 320 to the intermediary agency terminal 111 via the network 400 and a mail server (not shown). As described above, the intermediary agency CO11 entrusts the funeral home CO40 with the funeral service online and receives the cremation permit. However, it is also possible to entrust the funeral by any means such as telephone, FAX, orally, and to receive the cremation permit by FAX or the like.

The certification acquisition unit 1003 acquires the PDF file of the cremation permit of the user U11 as the death certification of the user U11. The death certificate is not limited to the cremation permit, and may be a death certificate, a burial permit, or a burial cremation permit. Further, when the user U11 is in a procedure-impossible state, the authentication acquisition unit 1003 acquires a procedure-impossible authentication that a public institution or the like certifies that the user U11 is in a procedure-impossible state (S5).

(Collation and discrimination between users who have been certified as dead or unable to proceed and users who have requested reservation procedures)

The determination unit 1004 collates the user indicated in the PDF file of the cremation permit received with the user indicated in the reservation procedure request information stored in the reservation procedure request information storage unit 1005 . As a result, the determining unit 1004 determines that the user U11 whose death has been authenticated has requested the user institutions CO21 and CO22 to perform the reservation procedure. When user U11 is in a procedure-impossible state, determination unit 1004 determines that user U11, who has been authenticated as procedure-impossible, has made a reservation procedure request to user institutions CO21 and CO22 (S6).

(Receipt of Processing Execution of Desired Procedure Details)

When the judging unit 1004 of the intermediary institution CO11 determines that the user U11 who has been authenticated as dead or unable to proceed has made a reservation procedure request for the user institution CO21, the intermediary institution CO11 informs the user institution CO21 of the user U11. is sent via the network 400 (S7).

By receiving these pieces of information, the user institution CO21 user institution side second reception unit 2002 accepts execution of processing of the desired procedure content of the user U11 who has been authenticated as having died or cannot proceed, and The provider information that the provider of the procedure-impossible information is the user U31 is accepted (S8).

The same applies to other user organizations CO22.

When the judging unit 1004 of the intermediary institution CO11 determines that the user U11, who has been authenticated as dead or unable to complete the procedure, has requested the reservation procedure of the user institution CO22, the intermediary institution CO11 informs the user institution CO22 of the user U11. is sent via the network 400 (S7).

By receiving these information, the user institution CO 22 user institution side second reception unit 2002 accepts the execution of the desired procedure content of the user U11 who has been authenticated as death or incapable of procedure, and also receives the death information of the user U11 The provider information that the provider of the procedure-impossible information is the user U31 is accepted (S8).

(Execution of desired procedures)

The processing unit 2003 of the user institution CO21 executes the processing of the desired procedure requested by the user U11 who has been certified as dead or unable to proceed. The processing unit 2003 of the user's institution CO21 refers to the desired procedure content information "account freeze" stored in the desired procedure content information storage unit 2005 and associated with "user U11", and closes the deposit account of user U11. (S9).

The same applies to other user organizations CO22.

The processing unit 2003 of the user institution CO22 executes the processing of the desired procedure requested by the user U11 who has been certified as dead or unable to proceed. The processing unit 2003 of the user institution CO22 stores the desired procedure content of "stop of regular contract (subscription service contract)" stored in the desired procedure content information storage unit 2005 and associated with "user U11". By referring to the information, a process of canceling the regular contract (subscription service contract) concluded with the user U11 is executed (S9).

(Communication to the effect that execution of the desired procedure has been completed)

The contact unit 2004 of the user institution CO21 confirms that either the contact required information or the contact unnecessary information is stored in the desired procedure content information storage unit 2005 of the user institution CO22 in association with the user U11. If it is confirmed that the contact information is stored in the desired procedure content information storage unit 2005 of the user institution CO22 in association with the user U11, the execution of the desired procedure processing of the user U11 is completed. to the provider U31. For example, a notification mail is sent from the user institution side terminal 211 of the user institution CO21 to the provider side terminal 310 via the network 400 and a mail server (not shown) to the effect that execution of the desired procedure processing for the user U11 has been completed. On the other hand, when it is confirmed that the contact unnecessary information is stored in the desired procedure content information storage unit 2005 of the user institution CO21 in association with the user U11, contact mail is not sent to the provider. Finish the process (S10).

The same applies to the user institution CO22.

The contact unit 2004 of the user institution CO22 confirms that the contact information is stored in the desired procedure content information storage unit 2005 of the user institution CO22 in association with the user U11. 4. The providing source U31 is notified by a communication mail that the execution of the desired procedure processing has been completed. On the other hand, if it is confirmed that the contact unnecessary information is stored in the desired procedure content information storage unit 2005 of the user institution CO22 in association with the user U11, the process ends without sending the contact mail. (S10).

Note that the user organizations CO21 and CO22 may notify the provider U31 of the completion of the desired procedure processing by any means such as telephone, facsimile, or verbal communication.

(Information sharing)

The information acquired by the intermediary institution side first reception unit 1001, the intermediary institution side second reception unit 1002, the authentication acquisition unit 1003, and the determination unit 1004 can be shared by a plurality of intermediary institutions CO11 and CO12.

As a result, the information of the reservation procedure request of the user U11 accepted by one intermediary institution CO11 is acquired by another intermediary institution CO12.

In addition, the death information or procedure impossibility information of user U11 received by another intermediary institution CO12 is acquired by one intermediary institution CO11.

For this reason, the user U11 made a reservation procedure request at one intermediary institution CO11, but the user U13, who is the bereaved family of the user U11, not the one intermediary institution CO11, but another intermediary institution CO12. Even if the procedure impossibility information is provided, the other agency CO12 acquires the information of the reservation procedure request of the user U11 and causes the user institutions CO21 and CO22 to surely execute the desired procedure of the user U11. be able to.

According to this embodiment, the intermediary institution can cause the user institution to execute the user's desired procedure after the user dies or becomes unable to carry out the procedure, without managing the user's desired procedure. Therefore, the reservation procedure processing can be executed without letting a third party other than the user's institution know the details of the user's desired procedure. As a result, compared with the conventional technology, it is possible to minimize the risk of secret leakage that the content of the reservation procedure desired by the user is known to a third party.

1001 Intermediary institution side first reception unit 2001 User institution side first reception unit 1002 Intermediation institution side second reception unit 1003 Authentication acquisition unit 1004 Discrimination unit 1005 Reservation procedure request information storage unit 2002 User institution side second reception unit 2003 Processing Part 2003
2004 Contact unit 2005 Desired procedure content information storage unit

Claims (8)

an intermediary agency-side terminal and an intermediary agency-side management system including an intermediary agency-side server;
A user institution side management system including a user institution side terminal and a user institution side server, which is linked with an intermediary institution side management system by an API (application programming interface), and responds to requests from the intermediary institution side management system In response, a user institution side management system from which the API is read;
a user terminal;
a network connecting an intermediary institution-side terminal, an intermediary institution-side server, a user's institution-side terminal, a user's institution-side server, and a user-side terminal so that data can be exchanged with each other;
When one or more User Institutions are selected from multiple User Institutions on the reservation procedure request screen of the User Terminal, it is said that a reservation procedure request was made to the selected User Institutions while alive. an intermediary institution-side first reception unit that associates reservation procedure request information with a user and stores it in a reservation procedure request information storage unit of the intermediary institution-side management system;
When one or more user institutions are selected from a plurality of user institutions on the reservation procedure request screen of the user-side terminal, the API possessed by the user institution side management system of the selected user institution is A user institution side management system of the selected user institution in which the desired procedure content is received on the desired procedure content screen of the user side terminal, and the information of the accepted procedure content is associated with the user. a user institution side first reception unit that stores in the desired procedure content information storage unit of
with
The user indicated in the death certification or the unprocedure certification is collated with the user stored in association with the reservation procedure request information in the reservation procedure request information storage section of the management system on the side of the intermediary agency, and the death certification or the unprocedure certification is performed. A determination unit provided in the intermediary institution side management system determines that the indicated user is the user who requested the reservation procedure to the selected user institution,
From the intermediary institution side terminal in response to the judgment that the user indicated by the death authentication or the inability to proceed authentication is the user who requested the reservation procedure to the selected user institution , the user's death certification or unprocedure authentication is transmitted to the user institution side terminal corresponding to the selected user institution through the network, and the transmitted user death certification or unprocedure authorization is transmitted to By receiving it at the user institution side terminal corresponding to the selected user institution, the user institution side of the selected user institution executes the processing of the desired procedure content of the user who has been authenticated for death or procedure inability Accepted by the second acceptance unit on the user institution side provided in the management system,
Stored in the desired procedure content information storage unit of the management system on the user institution side in response to the execution of the processing of the desired procedure details of the user who has been authenticated as death or incapacitated by the second reception unit on the user institution side Referring to the information on the desired procedure details, the processing unit provided in the user institution side management system executes the processing of the desired procedure details associated with the user who has been certified as dead or unable to proceed,
Reservation processing system. The intermediary agency side first reception unit and the determination unit are provided in the intermediary agency side management system managed by the intermediary agency,
The user institution side first reception unit, the user institution side second reception unit, and the processing unit are provided in the user institution side management system managed by the user institution,
The reservation procedure processing system according to claim 1. The intermediary agency is an agency that is in a position to know the user's death through business,
said death certificate is a cremation permit or death certificate or burial permit or burial permit
The reservation procedure processing system according to claim 2. The user institution side first reception unit, the user institution side second reception unit, and the processing unit are provided for each of a plurality of user institutions,
The reservation procedure processing system according to any one of claims 1 to 3. The user institution side first reception unit,
5. The reservation procedure processing system according to any one of claims 1 to 4, further comprising a desired procedure details selection unit for selecting one or more desired procedure details from a plurality of desired procedure details. The contents of the desired procedure to be accepted by the first reception section on the user institution side are deletion of personal information and/or deletion of transaction history or/and account deletion or/and cancellation of transaction contract or/and account freeze or/and periodical including termination of contract,
The reservation procedure processing system according to any one of claims 1 to 5. A user institution side second reception unit provided in the user institution side management system of the selected user institution corresponds to the selected user institution through the network from the intermediary institution side terminal. From the intermediary institution side terminal to the user institution side terminal corresponding to the selected user institution via the network accept information about the source of the user's death information or unprocessable information that is sent;
The reservation procedure processing system according to any one of claims 1 to 6. The intermediary institution side management system is provided corresponding to each of a plurality of intermediary institutions,
The acquisition unit provided in the intermediary agency side management system acquires the user's death certificate or unprocedure authentication,
The user's death certificate or procedure incapacity certificate acquired by the acquiring unit and the reservation procedure request information accepted by the intermediary institution side first reception unit are obtained from a plurality of intermediary institutions corresponding to each of the plurality of intermediary institutions. shared in the side management system,
The reservation procedure request information received by the intermediary institution side first reception unit provided in the intermediary institution side management system corresponding to one intermediary institution among the plurality of intermediary institutions is shared by the intermediary side management system corresponding to other intermediary institutions of
The user's death certificate or unprocedure authentication acquired by the acquisition unit provided in the intermediary institution management system corresponding to the other intermediary institution is transferred to the intermediary institution management system corresponding to the one intermediary institution. shared with
The reservation procedure processing system according to any one of claims 1 to 7.

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