JP7222018B2 - Station service system, information processing method, and program - Google Patents

Description

TECHNICAL FIELD Embodiments of the present invention relate to a station service system, an information processing method, and a program.

Storage devices such as SSDs (Solid State Drives) and HDDs (Hard Disk Drives) are installed in many of the various types of station service equipment installed in railway stations. If the storage devices of these station equipment suddenly fail, users may not be able to pass through the ticket gate, which may hinder the operation.

For example, in a status management system in which a master station manages the HDD of a slave station installed in a remote location, an analysis program corresponding to the model of the slave station is read, and SMART information obtained from the slave station is analyzed to It is known to monitor the detailed operational status of the HDD of the slave station, detect an abnormality in the magnetic storage device at an early stage, and take preventative measures before the operation of the slave station stops. However, in some cases, the conventional technology cannot adequately support the replacement of the storage device of the station service equipment.

Japanese Patent Application Laid-Open No. 2003-233511

The problem to be solved by the present invention is to provide a station service system, an information processing method, and a program that can appropriately support replacement of storage devices of station service equipment.

A station service system of an embodiment has a storage device, a prediction unit , and a first notification unit . The storage device is used by automatic ticket gates, which are station service equipment. The prediction unit obtains a self-diagnosis result of the storage device, and predicts that the storage device needs to be replaced when the value indicated by the diagnosis result reaches a second threshold. When it is predicted that the storage device needs to be replaced, the first notification unit causes the output unit to output information to that effect. The second threshold is a threshold on the sound side of the first threshold at which it is determined that the storage device needs to be replaced, and is determined according to the history of the ticket examination process performed by the automatic ticket gate.

The block diagram of the station service system 1 of embodiment. The figure which looked at one automatic ticket gate 10 from upper direction. The figure which shows an example of a functional structure of one automatic ticket gate 10. FIG. 4 is a diagram showing an example of the functional configuration of one relay device 40; FIG. 4 is a diagram showing an example of the functional configuration of an integrated monitoring panel 50; FIG. 4 is a graph showing the relationship between diagnostic results and thresholds; The figure which shows an example of the exchange information output to an output part. The figure which shows an example of the exchange information output to an output part. 4 is a sequence diagram showing processing executed in the station service system 1. FIG. 4 is a flowchart showing processing executed in the integrated monitoring panel 50;

Hereinafter, a station service system, an information processing method, and a program according to embodiments will be described with reference to the drawings.

FIG. 1 is a configuration diagram of a station service system 1 according to an embodiment. The station service system 1 includes, for example, a plurality of automatic ticket gates 10, a plurality of relay devices 40, a plurality of integrated monitoring boards 50, a maintenance server 100, a business operator server 200, a mail server 300, and a terminal device 400. and

The automatic ticket gate 10, the relay device 40, and the integrated monitoring panel 50 are installed, for example, in the ticket gate area of each station. The ticket gate area is, for example, an area where various station service equipment is installed by the railway operator, and includes the vicinity of the ticket gate, the inside of the station, and the like. For example, in the ticket gate area of each station, one integrated monitoring panel 50 is installed, one intermediate station device 30 is installed at each ticket gate, and at least one automatic ticket gate 10 is installed at each ticket gate. Each automatic ticket gate 10 is connected to the relay device 40 at the ticket gate where the automatic ticket gate 10 is installed and the integrated monitoring panel 50 at the station where the automatic ticket gate 10 is installed. The relay device 40 is connected to the integrated monitoring panel 50 of the station where the device itself is installed. The integrated monitoring panel 50 is connected to the maintenance server 100 via the network NW1. The network NW1 is, for example, a WAN (Wide Area Network), a VPN (Virtual Private Network), or the like.

Relay device 40, business operator server 200, mail server 300, and terminal device 400 are connected via network NW2. The network NW2 includes, for example, some or all of WAN, LAN (Local Area Network), Internet, provider device, wireless base station, leased line, and the like.

The maintenance server 100 is, for example, a server machine for managing station service equipment by a railway operator or the like, and includes an output unit including a display device, a speaker, and the like.

The operator server 200 is, for example, a server machine for providing services by a railway operator or the like. For example, a railway operator provides a service for notifying pre-registered users (eg, parents) that a target person (eg, a child) designated by the user has passed through a ticket gate.

The mail server 300 is a server machine that transmits mails to pre-registered users according to requests from the provider server 200 .

The terminal device 400 is a terminal operated by a user, and is, for example, a desktop computer, a notebook computer, a PDA (Personal Digital Assistant), a smart phone, or a tablet terminal.

[Automatic ticket gate]
Next, the automatic ticket gate 10 will be described with reference to FIGS. FIG. 2 is a top view of one automatic ticket gate 10. As shown in FIG. The automatic ticket gate 10 includes a main machine 20 and a slave machine 30 which are arranged facing each other across a passage. The main machine 20 includes, for example, a reader/writer section 21, a top display section 22, a front display section 23, door sections 24 and 25, and a control section . The slave device 30 also includes a reader/writer section 31 , a top display section 32 , a front display section 33 , and door sections 34 and 35 .

The reader/writer unit 21 of the main machine 20 reads the information stored in the medium held by the user who is about to pass in the direction a in FIG. Send to The top display unit 22 displays the results processed by the control unit 26 . The front display unit 23 displays marks, figures, characters, etc., indicating whether or not it is possible to pass in the direction a in FIG. The display content of the front display section 23 is determined by the control section 26 . In the example of FIG. 2, the automatic ticket gate 10 is set to the operation mode (first operation mode) that permits passage only in the direction of a. A mark is displayed. The controller 26 controls each part of the main machine 20 and the slave machine 30 .

On the other hand, the reader/writer unit 31 of the slave device 30 reads the information stored in the medium held by the user who is about to pass in the b direction (trying to enter the station), and sends the read information to the main device 20. Send to the control unit 26 . The upper surface display section 32 displays the result processed by the control section 26 of the main machine 20 when the medium is held over the reader/writer section 31 . The front display unit 33 displays marks, figures, characters, etc., indicating whether or not it is possible to pass in the b direction. The display content of the front display section 33 is determined by the control section 26 of the main machine 20 . In the example of FIG. 2, the automatic ticket gate 10 is set to the first operation mode that permits passage only in the direction of a. it's shown.

When the automatic ticket gate 10 is set to the first operation mode, the control unit 26 of the main machine 20 maintains the door portions 25 and 35 in an open state and opens or closes the door portions 24 and 34. By controlling the state, the passage of the user in the direction of a is permitted or prohibited. Further, when the automatic ticket gate 10 is set to an operation mode (second operation mode) that permits passage only in the direction b in FIG. At the same time, the doors 25 and 35 are controlled to open or close to permit or prohibit the passage of the user in the b direction.

The reader/writer units 21 and 31, for example, read ticket information from a medium held up. The medium is, for example, an IC card. In this embodiment, the medium used as a ticket may be any medium as long as it can hold at least the ticket information of the user or the medium. , a QR code (registered trademark), a paper medium on which a code image such as a bar code is printed, an RFID tag having a wireless communication function, or the like may be used as a ticket. In the following explanation, it is assumed that an IC card is used as a ticket. The ticket information includes identification information of the ticket, validity information indicating the validity of the ticket (for example, information indicating the section that can be used and the balance of electronic money), identification information of the entrance station, Including time etc. The reader/writer units 21 and 31 communicate with the medium using a communication band of 13.56 [MHz], for example.

FIG. 3 is a diagram showing an example of the functional configuration of one automatic ticket gate 10. As shown in FIG. In addition to the configuration shown in FIG. 2, the automatic ticket gate 10 further includes, for example, a communication unit 11 that communicates with the relay device 40 and the integrated monitoring panel 50, and a storage device 12 that stores various information.

The storage device 12 is implemented by, for example, an SSD (Solid State Drive). The storage device 12 has a built-in self-diagnostic function (S.M.A.R.T.: Self-Monitoring Analysis and Reporting Technology), and outputs the result of self-diagnosis by this function (hereinafter referred to as diagnostic result w1) to the control unit 26. . The storage device 12 performs self-diagnosis according to predetermined inspection items. The diagnosis result w1 includes the diagnosis result obtained for each inspection item.

The storage device 12 stores a program executed by the processor, a fare table 121 storing fares between stations (or by usage distance), a history table 122, and identification information of the station where the aircraft is installed. Also, it stores the identification information of the own aircraft, the distance between each station, and the like. The history table 122 stores information (hereinafter referred to as history information) indicating the history of the processing performed regarding the entry/exit processing. The history information includes, for example, the entry station of the user using the railway, the exit station, the entry time to the entry station, the exit time from the exit station, the fare collected, the identification information of the ticket, and the information on the route used. etc. are included.

The control unit 26 may be implemented by a processor such as a CPU (Central Processing Unit) executing a program stored in the storage device 12 . The control unit 26 is realized by hardware such as LSI (Large Scale Integration), ASIC (Application Specific Integrated Circuit), FPGA (Field-Programmable Gate Array), etc., and has a circuit configuration for realizing the functions of the control unit 26. may have Also, the control unit 26 may be implemented by cooperation of software and hardware. The control unit 26 includes a passage determination unit 261 , a history management unit 262 and a diagnosis result management unit 263 .

The passage determination unit 261 determines whether or not the user can pass based on the ticket information acquired by the reader/writer unit 21 (31), and based on the determination result, permits or prohibits the user from passing. I do. For example, if the validity information included in the ticket information satisfies the section used by the user, the passage determination unit 261 permits the user to pass; prohibit passage. The passage determination unit 261 controls the door units 24, 25, 34, 35, the upper display units 22, 32, or the front display units 23, 33 according to the determination of permission or prohibition of passage.

The history management unit 262 causes the storage device 12 to store the history information of the processing performed regarding the entry/exit processing, and transmits the history information of the processing to the relay device 40 according to a request from the relay device 40, for example. For example, the history management unit 262 stores the history information of the process performed on the user trying to pass in the direction a in FIG. , or both of them to the relay device 40 .

The diagnosis result management unit 263 instructs the storage device 12 to output the diagnosis result, and transmits the diagnosis result w1 input from the storage device 12 to the integrated monitoring panel 50 using the communication unit 11 .

[Relay device]
FIG. 4 is a diagram showing an example of the functional configuration of one relay device 40. As shown in FIG. As shown in FIG. 4 , the relay device 40 includes a communication section 41 , an output section 42 , a control section 43 , a storage device 44 and an input section 45 .

The communication unit 41 is a communication interface circuit such as LAN. The communication unit 41 communicates with the automatic ticket gate 10 and the integrated monitoring panel 50 . When receiving information transmitted from the automatic ticket gate 10 or the integrated monitoring panel 50 , the communication unit 41 outputs the received information to the control unit 43 .

The output unit 42 includes, for example, an LCD (Liquid Crystal Display), an organic EL (Electroluminescence) display device, a speaker for outputting various sounds and buzzer sounds, and the like.

The input unit 45 may include, for example, some or all of various keys, buttons, dial switches, a mouse, and the like, such as a touch pad type input unit formed integrally with the output unit 42 .

The control unit 43 is implemented by a processor such as a CPU executing a program (software) stored in the storage device 44 . Some or all of the constituent elements of the control unit 43 may be realized by hardware such as LSI, ASIC, FPGA, etc., or may be realized by cooperation of software and hardware. The control unit 43 includes a data management unit 431 , a notification determination unit 432 , a notification unit 433 and a diagnosis result management unit 434 .

The data management unit 431 stores various information acquired using the communication unit 41 in the storage device 44 . For example, the data management unit 431 stores history information received from the automatic ticket gate 10 in the history table 441 . In addition, the data management unit 431 uses the communication unit 41 to transmit various information read from the storage device 44 to the integrated monitoring panel 50 according to a request from the integrated monitoring panel 50 .

Based on the identification information included in the history information received from the automatic ticket gate 10, the notification determination unit 432 determines whether the user using the medium whose identification information has been acquired is registered as a target of entry/exit notification. It is determined whether or not the person is a target person. For example, if the identification information received from the automatic ticket gate 10 matches the identification information registered in the storage device 44, the notification determination unit 432 determines that the received identification information is the person to be notified.

When the notification determining unit 432 determines that the person is the person to be notified of the entrance/exit notification, the notification unit 433 notifies the notification destination registered in advance to that effect. For example, the notification unit 433 acquires from the storage device 44 a destination such as an e-mail address associated with the identification information determined to be the person to be notified, and stores information related to the entrance and exit of the person to be notified in the acquired e-mail address. Send information (for example, station name, date and time, etc.).

The diagnosis result management unit 434 instructs the storage device 44 to output the diagnosis result, and transmits the diagnosis result input from the storage device 44 to the integrated monitoring panel 50 using the communication unit 41 .

The settlement management unit 435 performs settlement processing based on information acquired using the communication unit 41, information input using the input unit 45, and the like. The settlement management unit 435 stores in the history table 441 information indicating the history of processing performed regarding settlement processing.

The storage device 44 is realized by an SSD, for example. The storage device 44 has a built-in self-diagnosis function (S.M.A.R.T.), and outputs the result of self-diagnosis by this function (hereinafter referred to as diagnosis result w2) to the control unit 43 . The storage device 44 performs self-diagnosis according to predetermined inspection items. The diagnosis result w2 includes the diagnosis result obtained for each inspection item.

The storage device 44 stores information such as a history table 441 and a notifier table 442 . History information transmitted from the automatic ticket gate 10 is stored in the history table 441 . The history table 441 is prepared for each automatic ticket gate 10 and is associated with unique information for identifying each automatic ticket gate 10 (hereinafter referred to as an automatic ticket gate ID).

The notifier table 442 is a table that associates a ticket ID indicating a notification target person registered as a target of entry/exit notification with a notification destination to notify that the notification target person has entered/exited. For example, the target person includes a child, and the notification destination includes the e-mail address of the child's parent.

[Integrated monitoring board]
FIG. 5 is a diagram showing an example of the functional configuration of the integrated monitoring panel 50. As shown in FIG. As shown in FIG. 5 , the integrated monitoring board 50 includes a communication section 51 , an output section 52 , a control section 53 , a storage device 54 and an input section 55 .

The communication unit 51 is a communication interface circuit. The communication unit 51 communicates with the relay device 40 and the maintenance server 100 . When receiving information transmitted from the relay device 40 or the maintenance server 100 , the communication unit 51 outputs the received information to the control unit 53 .

The output unit 52 includes, for example, an LCD or an organic EL display device, a speaker for outputting various sounds and buzzer sounds, and the like.

The input unit 55 may include, for example, some or all of various keys, buttons, dial switches, a mouse, etc., and a touch pad type input unit formed integrally with the output unit 52 .

The control unit 53 is implemented by a processor such as a CPU executing a program (software) stored in the storage device 54 . Some or all of the constituent elements of the control unit 53 may be realized by hardware such as LSI, ASIC, FPGA, etc., or may be realized by cooperation of software and hardware. The control unit 53 includes a data management unit 531 , a prediction unit 532 , a notification unit 533 and a diagnosis result management unit 534 .

The data management unit 531 stores various information acquired using the communication unit 51 in the storage device 54 . For example, the data management unit 531 stores history information received from the relay device 40 in the history table 541 .

The prediction unit 532 acquires the diagnosis result and predicts whether or not the storage devices 12, 44, 54 of the station service equipment need to be replaced based on the acquired diagnosis result. The station service equipment includes an automatic ticket gate 10, a relay device 40, and an integrated monitoring panel 50.

When the predicting unit 532 predicts that the storage devices 12, 44, and 54 of the station service equipment will need to be replaced, the notifying unit 533 outputs a prediction result to that effect to the integrated monitoring panel 50 or the output unit of the maintenance server 100. output to

The diagnosis result management unit 534 instructs the storage device 54 to output the diagnosis result, and outputs the diagnosis result input from the storage device 54 to the prediction unit 532 .

The storage device 54 is implemented by, for example, an HDD (Hard Disk Drive). The storage device 54 has a built-in self-diagnosis function (S.M.A.R.T.), and outputs the result of self-diagnosis by this function (hereinafter referred to as diagnosis result w3) to the control unit 53 . The storage device 54 performs self-diagnosis according to predetermined inspection items. The diagnosis result w3 includes the diagnosis result obtained for each inspection item.

Information such as a history table 541 and a threshold table 542 is stored in the storage device 54 . History information transmitted from the relay device 40 is stored in the history table 541 . Note that the history table 541 is prepared for each relay device 40 and is associated with unique information for identifying each relay device 40 (hereinafter referred to as a relay device ID). The threshold table 542 stores information about thresholds referred to by the prediction unit 532 .

[Example of processing by the prediction unit, etc.]
Next, processing by the prediction unit 532 will be described in detail with reference to FIG. FIG. 6 is a graph showing the relationship between diagnostic results and thresholds. The first threshold th1 is a threshold for determining that the storage device needs to be replaced, and is predetermined according to the type and model of the storage device. The second threshold th2 is a value on the healthier side than the first threshold th1. The diagnostic result tends to gradually increase as the storage device deteriorates.

In the embodiment, the storage device 12 of the automatic ticket gate 10, the storage device 44 of the relay device 40, and the storage device 54 of the integrated monitoring panel 50 have different first thresholds th11, th12, th13 and a second threshold th21, respectively. , th22 and th23 are set. The difference between the first threshold th1 and the second threshold th2 (the extent to which it approaches the healthy side) may be determined according to the frequency of self-diagnosis in each storage device 12, 44, 54. If there are many, the difference may be made smaller. Further, the second threshold value th21 of the storage device 12 of the automatic ticket gate 10 may be determined according to the number of passengers passing through the station where the automatic ticket gate 10 is installed and the number of passengers passing through the ticket gate. It may be determined in advance according to the ratio of the number of passengers passing through the station to the number of automatic ticket gates 10 installed. These thresholds may be set manually based on the above conditions (frequency, number of passing passengers, etc.), or as described later, the maintenance server 100, integrated monitoring panel 50, etc. may can be set automatically by Also, the first threshold th1, the second threshold th2, and the difference between the first threshold th1 and the second threshold th2 are changed according to the years of use of each storage device 12, 44, 54. Alternatively, if the number of years of use exceeds a predetermined number of years, the threshold may be lowered or the difference may be reduced.

The prediction unit 532 compares the diagnosis result with the second threshold th2, and if the acquired diagnosis results w1, w2, and w3 conflict with the second thresholds th21, th22, and th23, respectively, Predict that storage devices 12, 44, 54 will require replacement.

In addition, the prediction unit 532 derives the number of passing passengers within a predetermined period for each station, each ticket gate, or each automatic ticket gate 10 based on the history information, and based on the derived number of passing passengers Then, the first threshold th1, the second threshold th2, and the difference between the first threshold th1 and the second threshold th2 are determined, and information about the determined thresholds is set in the threshold table 542, or A part of the threshold table 542 may be changed with the information about the threshold that has been set. For example, the prediction unit 532 derives the number of passing passengers by totalizing the number of histories stored in the history table 541 .

Also, the first thresholds th11, th12, th13, the second thresholds th21, th22, th23, the difference between the first thresholds and the second thresholds, etc. are set by the maintenance server based on the input conditions. 100 or the prediction unit 532 of the integrated monitoring panel 50. Conditions include, for example, the number of passing passengers for each station equipment, ticket gate area, or part thereof (automatic ticket gate 10, ticket gate, station), frequency of self-diagnosis, railway operator, and trains that stop at stations per day. and the number of storage devices in which an abnormality occurred in the ticket gate area during the most recent fixed period. Moreover, the condition value for the set condition may be derived by the maintenance server 100 or the prediction unit 532 of the integrated monitoring panel 50 and set or changed. For example, the prediction unit 532 stores in the storage device 54 information about storage devices predicted to require replacement, and derives the number of storage devices in which an abnormality has occurred in the ticket gate area during the most recent fixed period.

[Example of exchange information output to the output unit]
Next, an example of exchange information output to the integrated monitoring panel 50 or the output section of the maintenance server 100 will be described with reference to FIGS. 7 and 8 are diagrams showing an example of the exchange information output to the output unit.

As shown in FIG. 7, at the bottom of the display screen 60, an abnormality notification column 61 is displayed for notifying the occurrence of an abnormality. An error notification column 61 displays an operation button 62 for switching to an error detail page. When the operation button 62 is touched, the display screen 70 shown in FIG. 8 is displayed. The details of the abnormality include, for example, information indicating the station, ticket gate, automatic ticket gate, etc. where the storage device predicted to require replacement is installed, and diagnostic result values. Note that the exchange information is not limited to this, and may be notified by e-mail.

[Example of processing executed in station service system]
Next, processing executed in the station service system 1 will be described with reference to FIG. FIG. 9 is a sequence diagram showing processing executed in the station service system 1. As shown in FIG.

First, the automatic ticket gate 10 acquires ticket information using the reader/writer section 21 (31), and stores history information in the history table 122 based on the acquired ticket information and the like (step S1). When the predetermined timing comes, the automatic ticket gate 10 uses the communication section 11 to transmit the history information to the relay device 40 (step S2). The relay device 40 stores the history information received using the communication unit 41 in the history table 441 of the storage device 44 (step S3). Then, when a predetermined timing comes, the relay device 40 reads history information from the storage device 44 (step S4), and uses the communication section 41 to transmit it to the integrated monitoring panel 50 (step S5). The integrated monitoring board 50 stores the history information received using the communication unit 51 in the history table 541 of the storage device 54 (step S6).

Next, when a predetermined timing comes, or when a request is received from the integrated monitoring panel 50, the automatic ticket gate 10 acquires the diagnosis result w1 from the storage device 12 (step S7), is used to transmit the diagnosis result w1 to the integrated monitoring panel 50 (step S8). Based on the received diagnostic result w1, the integrated monitoring panel 50 predicts whether or not the storage device 12 of the automatic ticket gate 10 needs to be replaced (step S9). When it is predicted that replacement will be required, the integrated monitoring panel 50 transmits a prediction result indicating that fact to the maintenance server 100 using the communication unit 51 (step S10). Then, the maintenance server 100 outputs the received prediction result from the output unit (step S11). Note that the integrated monitoring board 50 may output the prediction result from the output unit 52 (step S12).

Next, when a predetermined timing comes, or when a request is received from the integrated monitoring panel 50, the relay device 40 acquires the diagnostic result w2 from the storage device 44 (step S13), and uses the communication unit 41 to Then, the diagnosis result w2 is transmitted to the integrated monitoring panel 50 (step S14). Then, based on the received diagnostic result w2, the integrated monitoring panel 50 predicts whether or not the storage device 44 of the relay device 40 needs to be replaced (step S15). When it is predicted that replacement will be required, the integrated monitoring panel 50 transmits a prediction result indicating this fact to the maintenance server 100 using the communication unit 51 (step S16). Then, the maintenance server 100 outputs the received prediction result from the output unit (step S17). Note that the integrated monitoring board 50 may output the prediction result from the output unit 52 (step S18).

Next, when a predetermined timing comes, the integrated monitoring panel 50 acquires the diagnostic result w3 from the storage device 54 (step S19), and based on the acquired diagnostic result w3, it is determined that the storage device 54 needs to be replaced. It is predicted whether or not (step S20). When it is predicted that replacement will be required, the integrated monitoring panel 50 transmits a prediction result indicating this fact to the maintenance server 100 using the communication unit 51 (step S21). Then, the maintenance server 100 outputs the received prediction result from the output unit (step S22). Note that the integrated monitoring board 50 may output the prediction result from the output unit 52 (step S23).

[Example of processing executed in the integrated monitoring panel]
Next, referring to FIG. 10, processing executed in the integrated monitoring panel 50 will be described. FIG. 10 is a flow chart showing the processing executed in the integrated monitoring panel 50. As shown in FIG.

The data management unit 531 uses the communication unit 51 to determine whether history information has been received from the relay device 40 (step S101). When history information is received, the data management unit 531 stores the received history information in the history table 541 (step S102).

Next, the prediction unit 532 determines whether or not the diagnostic result has been obtained (step S103). The prediction unit 532 acquires the diagnosis result w1 from the automatic ticket gate 10 and the diagnosis result w2 from the relay device 40 using the communication unit 51 . The prediction unit 532 also acquires the diagnosis result w3 from the diagnosis result management unit 534 . Based on the acquired diagnostic results w1 to w3, the prediction unit 532 determines whether the storage devices 12, 44, 54 of the automatic ticket gate 10, the relay device 40, and the integrated monitoring panel 50 need to be replaced. is predicted (step S104).

Then, the notification unit 533 determines whether or not the prediction unit 532 predicts that the storage devices 12, 44, and 54 need to be replaced or whether the storage devices 12, 44, and 54 exist (step S105). The notification unit 533 transmits, by using the communication unit 51, a prediction result indicating that the storage devices 12, 44, and 54 that are predicted to require replacement are mounted on the station service equipment (step S106). .

According to at least one embodiment described above, the storage devices 12, 44, and 54 used by the station service equipment and the self-diagnosed results of the storage devices 12, 44, and 54 are acquired, and the acquired diagnostic results are Based on this, a prediction unit 532 predicts whether or not the storage devices 12, 44, 54 of the station service equipment need to be replaced. When it is predicted that the 12, 44, 54 exchanges can be adequately supported.

Further, when the second threshold th2, which is on the healthy side of the first threshold th1 for determining that replacement is required, is met, it is predicted that replacement will be required, and it may take a long time to replace. However, it is possible to avoid a situation in which the user cannot pass through the ticket gate due to sudden failure of the storage device.

Further, according to the embodiment, based on the diagnosis result and the second threshold th2 predetermined according to the number of passengers passing through the station, by predicting whether or not replacement is necessary, the storage device Appropriate prediction can be made according to the frequency of use.

Further, according to the embodiment, the second threshold can be set according to the number of passing passengers at the automatic ticket gate 10, the ticket gate, and the station. As a result, appropriate prediction can be made according to the frequency of use of the storage device.

Further, according to the embodiment, it is possible to notify pre-registered users of the entry/exit of a ticket gate by a person to be notified. This allows the user to grasp the movement status of the person to be notified at a remote location.

Moreover, the station service system 1 according to the embodiment is not limited to the above. For example, the station service system 1 further includes a center server that manages entry and exit based on identification information, and when predetermined identification information is acquired by the automatic ticket gate 10, the acquired identification information is sent to the center server. You may send. The center server determines entry/exit based on the received identification information, and transmits the determination result to the automatic ticket gate 10 . The automatic ticket gate 10 operates based on the determination result received from the center server.

Also, the storage devices 12, 44, 54 may be either HDDs or SSDs, or may be other storage devices.

While several embodiments of the invention have been described, these embodiments have been presented by way of example and are not intended to limit the scope of the invention. These embodiments can be implemented in various other forms, and various omissions, replacements, and modifications can be made without departing from the scope of the invention. These embodiments and their modifications are included in the scope and spirit of the invention, as well as the scope of the invention described in the claims and equivalents thereof.

DESCRIPTION OF SYMBOLS 1... Station service system 10... Automatic ticket gate 11... Communication part 12... Storage device 121... Fare table 122... History table 20... Main machine 21... Reader/writer part 22... Upper surface display part 23... Front display unit 24 Door units 24, 25 Door unit 26 Control unit 261 Traffic determination unit 262 History management unit 263 Diagnosis result management unit 27 Printing unit 30 Slave device 30, DESCRIPTION OF SYMBOLS 31... Reader-writer part 32... Upper surface display part 33... Front display part 34... Door part 35... Door part 40... Relay apparatus 41... Communication part 42... Output part 43... Control part 431... Data management unit 432 Notification determination unit 433 Notification unit 434 Diagnosis result management unit 44 Storage device 441 History table 442 Notifier table 45 Input unit 50 Integrated monitoring panel 51 Communication unit 52 Output unit 53 Control unit 531 Data management unit 532 Prediction unit 533 Notification unit 534 Diagnosis result management unit 54 Storage device 541 History table 542 Threshold Table 55... Input unit 100... Maintenance server 200... Provider server 300... Mail server 400... Terminal device

Claims (7)

A storage device used by an automatic ticket gate, which is station service equipment;
a prediction unit that obtains a self-diagnosis result of the storage device and predicts that the storage device needs to be replaced when the value indicated by the diagnosis result reaches a second threshold;
a first notification unit that, when it is predicted that the storage device needs to be replaced, causes an output unit to output information to that effect,
The second threshold is a threshold on the healthier side than the first threshold at which it is determined that the storage device needs to be replaced, and is determined according to the history of ticket examination processing performed by the automatic ticket gate. ,
station system. The first notification unit
outputting the information to a maintenance server managed by a station operator;
The station service system according to claim 1 . The history of the ticket examination process performed by the automatic ticket gate includes the number of passengers who passed through the automatic ticket gate by the ticket examination process,
The station service system according to claim 1 or 2 . Based on the identification information included in the information received from the automatic ticket gate, whether or not the user who used the medium for which the identification information was acquired is a notification target person registered as a target of entry/exit notification. A notification determination unit that determines whether
A second notification unit that notifies a pre-registered notification destination when the user is determined to be the notification target by the notification determination unit,
The station service system according to any one of claims 1 to 3 . A storage device used by an automatic ticket gate, which is station service equipment;
a notification unit that obtains a result of self-diagnosis of the storage device, and notifies information prompting replacement of the storage device when a value indicated by the result of the diagnosis reaches a second threshold value. ,
The second threshold is a threshold on the healthier side than the first threshold at which it is determined that the storage device needs to be replaced, and is determined according to the history of ticket examination processing performed by the automatic ticket gate. ,
station system. the computer
Acquire the result of self-diagnosis by the storage device used by the automatic ticket gate, which is a station service equipment,
predicting that replacement of the storage device is necessary when the value indicated by the diagnosis result reaches a second threshold;
when it is predicted that the storage device needs to be replaced, causing an output unit to output information to that effect;
The second threshold is a threshold on the healthier side than the first threshold at which it is determined that the storage device needs to be replaced, and is determined according to the history of ticket examination processing performed by the automatic ticket gate. ,
Information processing methods. to the computer,
Acquire the result of self-diagnosis by the storage device used by the automatic ticket gate, which is a station service equipment,
predicting that the storage device needs to be replaced when the value indicated by the diagnosis result reaches a second threshold;
when it is predicted that the storage device needs to be replaced, causing an output unit to output information to that effect;
The second threshold is a threshold on the healthier side than the first threshold at which it is determined that the storage device needs to be replaced, and is determined according to the history of ticket examination processing performed by the automatic ticket gate. ,
program.

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