JP7180146B2 - Service provider selection device, program and service provider selection system - Google Patents

Description

The present invention relates to a service provider selection device, program, and service provider selection system.

Conventionally, in services such as hair salons and massages, where service providers who provide services and service users who use the provided services perform one-on-one services, a mechanism has been disclosed that connects the two (for example, patent Reference 1).

JP 2015-118629 A

What is described in Patent Document 1 is mainly matching between the user's use time and the provider's available time. It was to adjust the reservation. However, in this case, it is difficult to say that the service provider and the service user are compatible.

SUMMARY OF THE INVENTION An object of the present invention is to provide a service provider selection device, a program, and a service provider selection system capable of selecting a service provider suitable for a service user.

The present invention solves the above problems by means of the following solutions.
In a first invention, user information acquisition means for acquiring user information on a service user, a provider information storage unit for storing a plurality of provider information on service providers, and acquisition by the user information acquisition means ranking determination means for determining the ranking of the service provider suitable for the service user based on the degree of matching between the user information obtained and the provider information stored in the provider information storage unit; It is a service provider selection device comprising
In a second invention based on the service provider selection device of the first invention, the user information acquisition means acquires the user information from a user information storage unit storing the user information, The service provider selection device, wherein the information includes preference information based on a result of analysis of the service user's tendency from at least one of the service user's action history and payment information.
A third invention is based on the service provider selection device of the first invention or the second invention, wherein an application acceptance means for accepting an application for use of the service by the service user from the terminal of the service user; and presenting means for presenting, on the terminal, one or more of the service providers based on the order determined by the determining means.
A fourth invention is the service provider selection device according to the third invention, wherein the application includes a service usage time, the provider information includes a service availability time, and the order determining means includes the service usage time. The service provider selection device is characterized by determining the order of the service providers whose time is included in the service available time.
In a fifth invention based on the service provider selection device of the fourth invention, the ranking determining means equalizes the degree of matching between each of the plurality of user information and the provider information. The service provider selection device is characterized by determining the service provider corresponding to the service user.
A sixth invention is the service provider selection device according to any one of the third invention to the fifth invention, wherein the one or more service providers selected by the service user from the one or more service providers presented by the presentation means from the terminal; an evaluation receiving means for receiving evaluation information of the selected service provider input by the service user; and the evaluation received by the evaluation receiving means. and evaluation reflecting means for reflecting information in the provider information.
A seventh invention is a program for causing a computer to function as the service provider selection device according to any one of the first invention to the sixth invention.
An eighth invention is a service provider selection device according to any one of the first invention to the sixth invention, and a service provider selection device that is communicably connected to the service provider selection device and stores the user information. and a service provider selection system.

According to the present invention, it is possible to provide a service provider selection device, a program, and a service provider selection system capable of selecting a service provider suitable for a service user.

1 is an overall configuration diagram of a service provider selection system and a functional block diagram of a service provider selection device according to the present embodiment; FIG. FIG. 4 is a diagram for explaining profiles of service users and service providers according to the present embodiment; FIG. 4 is a diagram showing an example for creating a profile according to this embodiment; It is a flowchart which shows the provider selection process of the service provider selection apparatus which concerns on this embodiment. It is a figure which shows the example of a degree-of-match calculation of a user's profile and a provider's profile which concern on this embodiment. It is a flowchart which shows the provider evaluation process of the service provider selection apparatus which concerns on this embodiment.

EMBODIMENT OF THE INVENTION Hereafter, the form for implementing this invention is demonstrated, referring a figure. This is just an example, and the technical scope of the present invention is not limited to this.
(embodiment)
<Overall Configuration of Service Provider Selection System 100>
FIG. 1 is an overall configuration diagram of a service provider selection system and a functional block diagram of a service provider selection device according to this embodiment.
FIG. 2 is a diagram for explaining profiles of service users and service providers according to the present embodiment.

A service provider selection system 100 shown in FIG. 1 includes a service provider selection device 1 , a user information DB (database) 3 , a user terminal 7 and a provider terminal 8 . The service provider selection device 1, the user information DB 3, the user terminal 7, and the provider terminal 8 are connected via a communication network N so as to be communicable. The communication network N is, for example, an Internet line, a mobile terminal communication network, or the like, and may be wired or wireless.

In the service provider selection system 100, the service provider selection device 1 uses the external user information DB 3 to create profiles of service users who apply for service use. In the service provider selection system 100, the service provider selection device 1 selects service providers in order of suitability for the service user and presents them to the service user. Thereby, the service user can select a service provider from the presented information.
In the following description, a service user may be simply called a user, and a service provider may be simply called a provider. Also, as a service to be explained in the present embodiment, an example of a guide business that provides tourist information will be explained.

<Service provider selection device 1>
The service provider selection device 1 is, for example, a server owned by a company that provides services or a company entrusted by a company that provides services.
The service provider selection device 1 includes a control section 10 , a storage section 20 and a communication interface section 29 .
The control unit 10 is a central processing unit (CPU) that controls the entire service provider selection device 1 . The control unit 10 reads and executes an operating system (OS) and application programs stored in the storage unit 20 as appropriate, thereby cooperating with the hardware described above and executing various functions.
The control unit 10 includes an application reception unit 11 (application reception means), a user information acquisition unit 12 (user information acquisition means), a provider information acquisition unit 13, a matching processing unit 14, and a ranking determination unit 15 ( ranking determining means), provider information transmitting section 16 (presenting means), selection information receiving section 17 (selection receiving means), evaluation receiving section 18 (evaluation receiving means), and evaluation reflecting section 19 (evaluation reflecting means) and

The application accepting unit 11 accepts an application for using the service from the user terminal 7 . The service usage application includes, for example, usage details such as a member ID (IDentification), service usage time, and usage location. The member ID is identification information for identifying a user that is added when member information is registered in advance as a prerequisite for using the service.
The user information acquisition unit 12 acquires a profile stored in the user information storage unit 23 based on the member ID accepted by the application acceptance unit 11 .

The provider information acquisition unit 13 refers to the provider attribute information storage unit 24 based on the usage details accepted by the application acceptance unit 11, extracts the provider, and further extracts the provision extracted from the provider information storage unit 25. Get a person's profile.
The matching processing unit 14 compares the profile of the user acquired by the user information acquiring unit 12 and the profiles of the plurality of providers acquired by the provider information acquiring unit 13, and calculates the matching degree. Then, the matching processing unit 14 extracts providers whose degree of matching is equal to or greater than a predetermined value from the profiles of the providers. The term "user profile" used here refers to data (preference information) in which the user's preferences for each item such as genre and area are expressed as numerical values. Further, the profile of the provider means data expressing numerically whether or not the provider is good at each item such as genre and area, for example.

The ranking determination unit 15 ranks the extracted providers according to their degree of conformity.
The provider information transmission unit 16 transmits the provider information regarding the providers ranked by the ranking determination unit 15 to the user terminal 7 .
The selection information receiving unit 17 receives selection information selected by the user from the received provider information from the user terminal 7 .
The evaluation receiving unit 18 receives, from the user terminal 7, evaluation information regarding the provider, which is input by the user who used the provider.
The evaluation reflecting unit 19 reflects the evaluation received by the evaluation receiving unit 18 on the provider information storage unit 25 .
The details of these will be described later.

The storage unit 20 is a storage area such as a hard disk or a semiconductor memory device for storing programs, data, etc. necessary for the control unit 10 to execute various processes.
The storage unit 20 includes a program storage unit 21, a member attribute information storage unit 22, a user information storage unit 23, a provider attribute information storage unit 24, a provider information storage unit 25, and an evaluation information storage unit 26. Prepare.
The program storage unit 21 is a storage unit that stores programs necessary for the control unit 10 to execute various processes.
The program storage unit 21 includes a selection program 21a. The selection program 21 a is a program for executing various functions of the control unit 10 .

The member attribute information storage unit 22 is a storage area for storing attribute information of users who have registered as members. As an example, the member attribute information storage unit 22 stores the member name, address, gender, age, etc., using the member ID as a key.
The user information storage unit 23 is a storage area for storing user profile information.
FIG. 2A shows an example of a user's profile stored in the user information storage unit 23. As shown in FIG.
As shown in FIG. 2A, the user's profile stored in the user information storage unit 23 indicates the degree of preference for each item as a numerical value for each user. In this example, "1" indicates an item in which the user is interested, and "0" indicates an item in which the user is not interested. For example, User A's profile is represented as {1, 1, 0, 0, 0, 0, 0, 0, 1, ..., 0, 1, ...}. In this example, two levels of 0 and 1 are used, but the present invention is not limited to this. For example, 10 levels of 0 to 9 may be used.

The provider attribute information storage unit 24 is a storage area for storing provider attribute information. As an example, the provider attribute information storage unit 24 uses the provider ID as a key and stores the provider name, gender, age, etc., as well as service available time, service provision location, and the like. The provider ID is identification information that identifies the provider.
The provider information storage unit 25 is a storage area for storing provider profile information.
FIG. 2B is an example of the profile of each provider stored in the provider information storage unit 25. As shown in FIG.
As shown in FIG. 2B, the provider's profile stored in the provider information storage unit 25 indicates the degree of proficiency for each item as a numerical value for each provider. In this example, "1" indicates a good case, and "0" indicates a poor case. For example, provider P's profile is represented as {1,1,0,0,1,1,1,0,0,...,1,1,...}.
The provider profile shown in FIG. 2B has the same items as the user profile shown in FIG. 2A, but may have different items. Also, as with the user's profile, the user's degree of proficiency may be represented by more levels than two levels. Furthermore, the level may be different for the provider's profile and the user's profile.

The evaluation information storage unit 26 shown in FIG. 1 is a storage area for storing the evaluation of the provider by the user who received the service provided by the provider.
The communication interface unit 29 is an interface unit for communicating with the user information DB 3 , the user terminal 7 and the provider terminal 8 via the communication network N. FIG.
A computer is an information processing device having a control unit, a storage device, etc. The service provider selection device 1 is an information processing device having a control unit 10, a storage unit 20, etc., and the concept of a computer is included.

<User information DB3>
The user information DB 3 is a database that stores various data regarding users. User information DB 3 is used to generate user profiles.
The user information DB 3 stores, for example, payment information and action history. The payment information is, for example, credit card usage data, online shopping purchase data, purchase data transmitted from a POS (Point of Sales) at a store where the user has registered as a member, and the like. This is data that can be specified by the user.
Further, the action history includes location information data by GPS (Global Positioning System), check-in data at a specific position, entrance/exit data of ticket gates, and the like, and is data that can be specified by the user who is the action.
The user information DB 3 may include at least one of payment information and action history.

<User Terminal 7>
A user terminal 7 is a terminal possessed by a user. The user terminal 7 is, for example, a mobile phone or the like having the functions of a computer represented by a smart phone. The user terminal 7 may also be a tablet terminal.
When using a service, the user terminal 7 connects to the service provider selection device 1 and transmits a usage application. Also, the user terminal 7 is used to refer to the received provider information and select a provider.
Further, after receiving the service provided by the provider, the user terminal 7 inputs the provider's evaluation using an evaluation questionnaire or the like, and transmits the evaluation to the service provider selection device 1 .
The user terminal 7 includes a control section, a storage section, a touch panel display, a communication interface section, etc., although not shown.

<Provider terminal 8>
The provider terminal 8 is a terminal used by a provider, a person in charge of a company that owns the service provider selection device 1, or the like. The provider terminal 8 may be, for example, a personal computer (PC). Further, the provider terminal 8 may serve as an input unit and a display unit of the service provider selection device 1 and may be a part of the service provider selection device 1 .
The provider terminal 8 is used, when selected by the user, to transmit the selection to the provider terminal 8 of the selector.
The provider terminal 8 includes a control section, a storage section, an input section, a display section, a communication interface section, etc., although not shown.

<User profile>
Next, creation of a user's profile to be stored in the user information storage unit 23 when providing a service by the service provider selection device 1 will be described.
FIG. 3 is a diagram showing an example for creating a profile according to this embodiment.
A user first registers as a member to use this service. At that time, the user's preferences are converted into data, for example, in the form of responding to a questionnaire shown in FIG.

Here, the created user profile cannot fully correspond to the user's preferences, which change according to the situation over time. Therefore, after a certain period of time has passed, it is necessary to update the profile according to the situation.
Therefore, update of the user's profile will be described next.

The user profile is updated using the user information DB3.
For example, by referring to the action history of the user information DB 3 and analyzing the action related to the area, the tendency of the user's action is captured. Then, when the action history for a certain area is larger than the action history for other areas, the numerical value of the profile for that area is updated in the direction of higher preference.
In addition, by referring to the payment information in the user information DB 3 and analyzing the payment amount and purchase information, the user's purchase trends are captured. Then, the numerical value of the profile corresponding to the purchase is updated in the direction of higher preference.
Note that this processing may be performed by incorporating an analysis processing function into the service provider selection device 1, or by providing an analysis processing device separately, and storing the processing results of the analysis processing device in the user information storage unit 23. You may make it reflect.

<Profile of Provider>
Next, creation of a provider's profile to be stored in the provider information storage unit 25 will be described.
A provider's profile can be created by using the provider's terminal 8 to input whether or not the provider is good at each item. For example, it may be input in the form of answering a questionnaire as shown in FIG.

<Processing of Service Provider Selection Device 1>
Next, the processing of the service provider selection device 1 when the user uses the service will be described.
FIG. 4 is a flowchart showing provider selection processing of the service provider selection device 1 according to this embodiment.
FIG. 5 shows an example of matching degree calculation between a user's profile and a provider's profile according to this embodiment.

First, the user communicates with the service provider selection device 1 using the user terminal 7 and applies for use of the service.
By doing so, at step S (hereinafter referred to as "S") 10 in FIG. 4, the control unit 10 (application accepting unit 11) of the service provider selection device 1 accepts the service use application.
The service usage application includes usage details such as member ID, service usage time and usage location.

In S11, the control unit 10 (user information acquisition unit 12) acquires the user's profile from the user information storage unit 23 based on the member ID included in the service usage application.
In S12, the control unit 10 (provider information acquisition unit 13) refers to the provider attribute information storage unit 24 based on the usage details included in the service usage application, and selects one or more providers that match the usage details. Extract. Then, the control unit 10 (provider information acquisition unit 13) acquires the profile of the extracted provider from the provider information storage unit 25. FIG.

In S13, the control unit 10 (matching processing unit 14) performs a matching process of comparing the profile of the user acquired in S11 and the profile of the provider acquired in S12 and calculating the matching degree.
Here, as an example of calculation of the degree of conformity, a method using cosine similarity can be mentioned.
Further, as another example of calculating the degree of conformity, the one shown in FIG. 5 may be used.
In the example shown in FIG. 5, the control unit 10 calculates the degree of conformity by setting "1" when the user's highly preferred item matches the provider's good item, and "0" otherwise. do. Then, the higher the numerical value obtained by summing the calculated degrees of compatibility, the more likely the user and the provider are to be matched.

In S14 of FIG. 4, the control unit 10 (ranking unit 15) ranks the providers according to their suitability. In the example shown in FIG. 5, the provider P has a higher matching degree than the provider Q, and is ranked higher.
In S<b>15 , the control unit 10 (provider information transmission unit 16 ) transmits the provider information regarding the ranked providers to the user terminal 7 . As provider information, for example, matching items may be output together with the provider. After that, the control unit 10 terminates this process.

By this processing, the user can refer to the provider information transmitted from the service provider selection device 1 and select which provider to request the service from. When the user selects a provider, the user operates the user terminal 7, and the user terminal 7 transmits selection information, which is information on the provider selected by the user, to the service provider selection device 1. .

Next, processing in the service provider selection device 1 after the user terminal 7 transmits the selection information to the service provider selection device 1 will be described.
FIG. 6 is a flowchart showing provider evaluation processing of the service provider selection device 1 according to this embodiment.
In S20 of FIG. 6, the control unit 10 (selection information receiving unit 17) of the service provider selection device 1 receives selection information from the user terminal 7. FIG.
In S21, the control unit 10 transmits the request content included in the service usage application to the provider terminal 8 of the provider included in the selection information.
By this process, the provider can see the provider terminal 8 and confirm the user's request to use the service and the content of the request. Then, a service can be provided by the user and the provider.

After using the service, the user inputs the evaluation of the provider from the user terminal 7 and transmits the evaluation information to the service provider selection device 1 .
By doing so, in S22, the control unit 10 (evaluation receiving unit 18) receives the provider's evaluation information. The control unit 10 causes the evaluation information storage unit 26 to store the received evaluation information.
In S23, the control unit 10 (evaluation reflecting unit 19) reflects the evaluation information on the provider's profile. After that, the control unit 10 terminates this process.

Thus, according to the service provider selection device 1 of this embodiment, the following effects are obtained.
(1) When there is an application for service use, the service provider selection device 1 matches the profile of the user with the profile of the provider, ranks them according to the degree of matching, and gives the user Present provider information. Therefore, the user can select a provider from the presented provider information. Since the degree of compatibility indicates the degree of matching between the user's preference and the provider's skill level, the user and the provider can naturally be matched.
(2) Since the user's profile is updated using the user's action history and payment information, it can always match the user's taste.

(3) Since the provider's profile reflects the user's evaluation information, it can be updated using not only the information input by the provider himself but also the user's objective information. Therefore, the provider's profile can be made more realistic.

Although the embodiments of the present invention have been described above, the present invention is not limited to the above-described embodiments. Moreover, the effects described in the embodiments are merely enumerations of the most suitable effects produced by the present invention, and the effects of the present invention are not limited to those described in the embodiments. The above-described embodiments and modifications described later can be used in combination as appropriate, but detailed description thereof will be omitted.

(deformed form)
(1) In the present embodiment, an example in which the ranked provider information is presented to the user terminal has been described, but the present invention is not limited to this. For example, the provider information about the provider with the highest rank is presented on the user terminal, and if the user rejects that provider, the provider information of the provider with the next highest rank is presented. may be By doing so, the user can save the trouble of selecting from a plurality of options.
(2) In the present embodiment, an example was explained in which provider information is presented when a user applies for use of a service, but the present invention is not limited to this. For example, when a service utilization application is received from a user, the acceptance of the application may be presented, and the provider information may be presented to the user at a later timing. In that case, providers can be matched with a plurality of users, and a leveled provider can be selected for each user.

(3) In the present embodiment, the update of the provider's profile is performed in response to receiving the evaluation information. However, the present invention is not limited to this. It may be performed in response to receiving a certain number or more of evaluation information.
(4) In the present embodiment, the user's profile is provided in the service provider selection device, but the present invention is not limited to this. Part or all of the member attribute information storage unit and the user information storage unit may be included in the external device. The external device may be a user information DB or another device.

(5) In the present embodiment, the service provided by the provider has been described as an example of a guide business that provides tourist information, etc., but the service is not limited to this. For example, it can be applied to services in various industries, such as dispatching taxis and dispatching babysitters and maids.

1 Service provider selection device 3 User information DB
7 user terminal 8 provider terminal 10 control unit 11 application reception unit 12 user information acquisition unit 13 provider information acquisition unit 14 matching processing unit 15 ranking determination unit 16 provider information transmission unit 17 selection information reception unit 18 evaluation reception unit 19 Evaluation reflecting unit 20 Storage unit 21a Selection program 22 Member attribute information storage unit 23 User information storage unit 24 Provider attribute information storage unit 25 Provider information storage unit 26 Evaluation information storage unit 100 Service provider selection system N Communication network

Claims (8)

Means for creating user information about the service user's preferences based on answers to a selective questionnaire obtained from the service user;
means for storing the created user information in a user information storage unit;
an application receiving means for receiving an application for use of the service by the service user from the terminal of the service user;
user information acquisition means for acquiring, from the user information storage unit, the user information of the service user who made the application received by the application reception means;
a provider information storage unit that stores a plurality of provider information regarding service providers;
ranking of the service provider suitable for the service user based on the degree of matching between the user information acquired by the user information acquiring means and the provider information stored in the provider information storage unit; a ranking determining means for determining
A service provider selection device comprising: In the service provider selection device according to claim 1 ,
The application reception means receives the application including the service usage time,
The provider information includes service available time,
The ranking determination means determines the ranking of the service providers whose service utilization time is included in the service available time;
A service provider selection device characterized by: In the service provider selection device according to claim 1 or claim 2 ,
Using a user information database that stores at least one of the service user's action history and payment information, analyze the service user's tendency, and use the preference information based on the analysis result to store the user information storage unit comprising means for updating said stored user information ;
A service provider selection device characterized by: In the service provider selection device according to any one of claims 1 to 3 ,
a presenting means for presenting, on the terminal, one or more of the service providers based on the order determined by the order determining means;
A service provider selection device characterized by: In the service provider selection device according to claim 4 ,
selection receiving means for receiving, from the terminal, one service provider selected by the service user from the one or more service providers presented by the presenting means;
evaluation receiving means for receiving evaluation information of the selected service provider input by the service user;
an evaluation reflecting means for reflecting the evaluation information received by the evaluation receiving means in the provider information;
to provide
A service provider selection device characterized by: In the service provider selection device according to any one of claims 1 to 5 ,
The order determination means determines the service provider corresponding to each service user so as to level the degree of matching between each of the plurality of user information and the provider information;
A service provider selection device characterized by: A program for causing a computer to function as the service provider selection device according to any one of claims 1 to 6. a service provider selection device according to any one of claims 1 to 6;
the user information storage unit communicably connected to the service provider selection device and storing the user information;
service provider selection system.

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