JP7150243B2 - Automated message system and method - Google Patents

Description

The present invention relates to a system capable of sending a message to a target person through a communication network and automatically responding to a reply from the target person (hereinafter referred to as an automatic message system).

In the voice/telephone service business, there is known an auto-call system that uses an automatic voice call to issue reminders, health check-up recommendations, etc. to persons who have not paid their municipal taxes (see Patent Document 1). There, a server having an IVR (Interactive Voice Response) function originates (calls) a target person's terminal through a public switched telephone network (PSTN) or an IP network. When the target person picks up the phone and becomes connected (talking), automatic voice guidance is given to the target person.

On the other hand, in a service using an SMS (Short Message Service) function provided in a mobile terminal, a text message is automatically delivered to a specific target person from a server of a company or the like to a user. When automatically transmitting a message to a user, a unique ID number (SIM number) of a SIM (Subscriber Identity Module) card is added to transmission data, and SMS is transmitted (see Patent Document 2). As a result, the SIM number is displayed on the mobile terminal of the user as the telephone number of the sender. The user performs a reply operation to the displayed telephone number.

Also, there is known a configuration in which a SIM card is provided at each port of a gateway that converts transmission data into SMS protocol data (see Patent Document 3). By adding a port number to the transmitted data, each port functions as a mobile terminal and broadcasts messages to many users. On the mobile terminal of the user who received the message, the SIM number (telephone number) of the port that sent the message is displayed as the caller's telephone number.

JP 2018-011293 A Japanese Patent No. 6114866 Japanese Patent No. 6202877

Even if an automatic call is made using an IVR to a target person's terminal, the target person may not notice the incoming call due to reasons such as the vibration mode setting of the mobile terminal. In this case, it is necessary to call the target person again. On the other hand, when a message is sent by SMS or the like, there is a risk that the user will judge the message as a fraudulent message based on the content of the message and will not reply.

Therefore, there is a demand for construction of a system that effectively combines an automatic voice message service using an IVR and a message service such as SMS whose destination is a telephone number.

A method, which is one aspect of the present invention, receives message data including character information corresponding to contents of automatic voice from a message instruction client in an automatic message system connected to a plurality of clients via a network, The data of the telephone number of the target person and the data related to the call are transmitted from the voice communication device connected to the public telephone network or IP network to the terminal of the target person. Send to the message instruction client, and when a call is established with the target person's terminal, send automatic voice data to the message instruction client so that an automatic voice call by IVR (Interactive Voice Response) is performed through the voice communication device. The transmission data based on the transmission data having the originating telephone number of the voice communication device as the transmission source ID is transmitted to the target person's terminal. As the transmission data, any data may be used as long as the transmission telephone number of the voice communication device is displayed on the target person's terminal as the transmission source telephone number. For example, transmission data conforming to the SMS method can be used.

Considering the effective combination of home call and message transmission, for example, for a target user terminal that did not reach a call state after receiving an incoming call, the target user can send data with the originating telephone number of the voice communication device as the sender ID. It is possible to transmit to the terminal, and after transmitting the transmission data with the originating telephone number of the voice communication device as the transmission source ID, the data of the target person's telephone number and the data regarding the call are transmitted to the message instruction client.

For example, if the voice communication device has a plurality of caller telephone numbers and transmits transmission data with a caller ID of the caller ID used in the call out of the plurality of caller telephone numbers, to the target user terminal. Just do it.

A method, which is one aspect of the present invention, in an automatic message system connecting with a plurality of clients, receives message data including character information from a message instruction client, has a calling telephone number of an area code to which the message instruction client belongs, Data of the target person's telephone number and data related to the call are transmitted to the message instruction client so that a voice communication device connected to a public telephone network or an IP network can make a call to the target person's terminal, and the target person's terminal and In a call state, automatic voice data is transmitted to a message instruction client so that an automatic voice call by IVR (Interactive Voice Response) is performed through a voice communication device, and transmission data based on the message data. The transmission data having the transmission source ID of the incoming telephone number of the different automatic response IVR is transmitted to the target user terminal.

For example, it is possible to set up multiple IVRs outside the system or within the system according to the language of the message or the section of the client, and it is possible to automatically notify the message (necessary for the target person) according to the target person's terminal. 6. The method according to claim 5, wherein the transmission data having the incoming telephone number of the IVR as the source ID is transmitted to the terminal of the target person.

An automatic message system, which is one aspect of the present invention and is connected to a plurality of clients via a network, includes a call control unit and message data including character information corresponding to the content of automatic voice, which is received from a message instruction client. A control unit and a transmission unit for transmitting transmission data based on message data to a target person's terminal, the call control unit having a calling telephone number of an area code to which the message instruction client belongs, and a public telephone network or an IP network data of the target person's telephone number and data related to the call is transmitted to the message instruction client so that the voice communication device connected to the target person's terminal can make a call, and the call control unit communicates with the target person's terminal In this state, automatic voice data is transmitted to the message instruction client so that an automatic voice call by IVR (Interactive Voice Response) is carried out through the voice communication device, and the transmitting unit transmits the calling telephone number of the voice communication device to the sender ID. to the target user's terminal.

Also, an automatic message system connected to a plurality of clients, which is one aspect of the present invention, receives a call control unit, data of a target person's telephone number, and message data including character information from a message instruction client. and a transmission unit for transmitting transmission data based on the message data to the terminal of the communication target, wherein the call control unit has a calling telephone number of an area code to which the message instruction client belongs, and is connected to the public telephone network. Alternatively, the data of the telephone number of the target person and the data related to the call are transmitted to the message instruction client so that the voice communication device connected to the IP network makes a call to the terminal of the target person, and the call control unit When a call is made with the terminal, automatic voice data is transmitted to the message instruction client so that an automatic voice call by IVR (Interactive Voice Response) is performed through the voice communication device, and the transmission unit is an automatic response IVR different from the IVR. to the target user's terminal.

As described above, according to the present invention, it is possible to effectively provide a message service by automatic voice using an IVR and a message service such as SMS addressed to a telephone number.

1 is a diagram showing the configuration of a network system including an automatic message system and clients; FIG. 1 is a block diagram of an automated message system and client; FIG. FIG. 3 illustrates data communication between the automated message system, the client, and the subject during automated message execution; Fig. 3 is a flow chart of automatic message processing performed in the homecall SMS server; FIG. 10 is a diagram showing an incoming call history screen and an SMS message reception list screen of the target person's terminal A3; 6 is a flowchart of SMS transmission processing; It is the figure which showed the screen which displays the target person's SMS message content.

An automatic message system according to the present embodiment will be described below with reference to the drawings.

FIG. 1 is a diagram showing the configuration of a network system including an automatic message system and clients.

The automatic message system 10 is connected to a plurality of clients 100, 200, 300, . . . via a closed network (here, VPN (Virtual Private Network)). Here, the plurality of clients are clients serving as administrative bodies, and more specifically, municipal governments such as city halls and town halls are clients.

The client 100 includes a router 120, a gateway 140, a personal computer (PC) 160, etc., and is capable of mutual communication with the automatic message system 10 between the PC 160 and the like. Other clients are similarly connected to the automated message system 10 via VPN.

A plurality of clients 100, 200, 300, . Here, for convenience, the area code of the client 100 is "00", the area code of the client 200 is "01", and the area code of the client is "02". The client 300 is designated by the client 100 as a calling place and is configured as a client subordinate to the client 100 (hereinafter referred to as a subordinate client).

The automatic message system 10 can provide a message service that combines a home call and message transmission by SMS (Short Message Service) in response to a request from each client. Specifically, it makes a phone call/SMS call at a specified date and time to people such as non-payers of taxes and public dues such as non-tax claims such as taxes and school lunch expenses, and people who are subject to health checkups, and sends automatic voice and/or text messages. Demands, recommendations, etc. are made by In addition, it is possible to respond to telephone calls using the IVR for return calls after reminders and recommendations.

Each client prepares in advance information (automatic message information) including message data in which the content of the automatic voice/text message is written, the telephone number of the person to whom the automatic message is to be sent, and the date and time when the automatic message is executed, and the automatic message system 10 Send to The automatic message system 10 performs automatic message processing according to the specified date and time. In addition, telephone correspondence is performed by IVR for return calls.

FIG. 2 is a block diagram of automated messaging system 10 and client 100 . Automated message system 10 can be built in the cloud.

The automatic message system 10 includes an autocall SMS server 20 and a call control server 30, and also includes a switch circuit 40, a router 50, and an SMS transmission server . The automatic call SMS server 20 has an IVR (Interactive Voice Response) function, controls the call control server 30, and instructs a telephone call at a predetermined timing and an automatic voice call by IVR. The home call SMS server 20 also controls the SMS transmission server 70 . The control program is stored in a memory or the like.

The call control server 30 includes a first call control server 30A that supports automatic speech in a first language (here, Japanese) and a second call control server 30A that supports automatic speech in a second language (here, English as a foreign language). 2 call control server 30B. While the automatic call SMS server 200 generates automatic speech based on synthesized speech processing, recorded speech files, etc., the call control server 30 exchanges (signaling) control signals (signaling) to make calls, receive calls, and connect lines. Controls the automatic voice call with the target person, such as connection and disconnection.

The home call SMS server 20 has IVRs corresponding to the first language (Japanese) and the second language (English), respectively. Receive message data. An IVR can be provided in the call control server 30, or the IVR can be provided independently from the home call SMS server 20. FIG.

The switch circuit 40 transmits data sent from the client 100 via the router 50 to the automatic call SMS server 20 or the first and second call control section servers 30A and 30B. Signals output from the first and second call control servers 30A and 30B are output to the outside of the system via the ONU 60, which is a terminal device.

The SMS transmission server 70 has a transmission data creation unit and a protocol conversion gateway, and upon receiving message data sent from a client, creates transmission data with a sender ID added. Then, the protocol conversion gateway converts the data into SMS protocol format transmission data and transmits the data.

The sender ID (SenderID) is defined as the originating telephone number of the gateway 140, 240 such as the client 100, 200, as will be described later. A protocol conversion gateway is here constituted by a single gateway. It should be noted that the SMS may be sent through a protocol conversion gateway installed outside the system by sending in a carrier (communications carrier) direct protocol format.

The automated messaging system 10 is connected to the client 100 by a PVN functioning as a private network free from third party interference as described above, and the router 120 of the client 100 is identified in the automated messaging system 10 . Also, encrypted packet communication is performed according to the IPsec system.

The router 120 of the client 100 receives data sent from the automatic message system 10 via the terminal device 110, and distributes the data to personal computers (PC) 150, 160, gateway 140, and the like. A gateway 140 connected to a public switched telephone network (PSTN) or an IP network functions as a voice communication device, and receives data (signals) related to outgoing calls (hereinafter also referred to as outgoing calls) sent from the call control server 30 and automatic voice data. is converted into data compatible with the PSTN.

A call to the target person's terminal and an automatic voice call with the target person are made based on call-related data and automatic voice data sent from the call control server 30 to the client 100, respectively. It should be noted that it is also possible to install a voice communication device other than the gateway, and the connection with the client may be a computer (such as a work station) other than a PC.

The client 100 is located in a place belonging to the area code 01, and accordingly the gateway 140 is assigned a telephone number (calling telephone number) starting with the area code 01. FIG. In addition, the gateway 140 has a plurality of calling telephone numbers, and can switch the calling telephone number to make a call. When a call is made using a calling telephone number selected or specified by a client, the calling telephone number is displayed on the display unit of the terminal of the person who received the call. Here, sections 100A and 100B are configured to originate using different originating telephone numbers.

In the client 100, different tasks are performed in the section 100A and the section 100B. For example, section 100A corresponds to the health insurance premium collection section, and section 100B corresponds to the health support section. Sections 100A and 100B are equipped with PCs 150 and 160, respectively, and work on automated messages is performed, respectively.

FIG. 3 is a diagram showing the flow of executing or messaging an automated message between the automated message system 10, the client 100, and the message target. Similar automatic messages are sent to other clients as well.

In the client 100 , the data management system 190 stores information such as health insurance collection and medical checkup related to the residents of the client 100 . The data management system 190 is not connected to an external network accessible by unspecified persons, and the computers 160 and 150 installed in the sections 100A and 100B are not connected to the data management system 190, either.

An operator belonging to section 100A of client 100 creates automatic message information using PC 160 . The operator loads into the PC 160 the portable memory DM in which the destinations of the persons to whom the automatic message is to be sent, such as the list of delinquent taxpayers, is recorded, and reads out the data. Data stored in the data management system 190 is recorded in the portable memory DM.

When the operator opens a screen (site) for inputting the contents of automatic message instructions, the operator designates the date and time of execution of the automatic message, and inputs the document of the scenario (script) for automatic voice and the document for SMS transmission. Furthermore, the calling telephone number is specified and selected when making a call. For example, the calling phone number is set according to the work of the section, the language of the automated voice, etc. It is also possible to set the originating telephone number of the gateway 340 of the dependent client 300 .

Automatic message information data including these contents is created as, for example, a CSV file and uploaded to the automatic message system 10 . Such client-side generated automated message information can also be generated in section 100B.

When the automatic message system 10 receives an instruction to send an automatic message from the client 100, it sends data regarding the call to the client 100 at the specified date and time. Gateway 140 calls the target of the automatic message (such as a delinquent) over the public switched telephone network (PSTN) or IP network. At this time, the gateway 140 will call the telephone number corresponding to the section executing the automatic message.

When the target person's terminal A1 is in an incoming call (receiving) state and the target person picks up the phone, an automatic voice call is made based on the synthetic voice data sent from the automatic message system 10. FIG. When the automatic voice call by the terminal A1 ends, a call is made to the next terminal A2. The terminals A1 and A2 of the target person may be devices having a telephone function, and may be fixed telephones or mobile telephones.

When an automatic voice call is made to the target person starting from the gateway 140 in this way, the call is originated from the gateway 140 installed in the client 100, so the area code "01" is displayed on the displays of the target terminals A1 and A2. A phone number starting with

If the client 100 is a government system such as a local government, the target people who receive the automatic message include non-payers of taxes and public dues, people scheduled to undergo health checkups, etc., but all of them are limited to people who receive government services. . Therefore, when the target person of the automatic message sees the display of the telephone number of the client 100 on his terminal, he recognizes that the call is from the same municipality or a nearby municipality with the same area code. As a result, when the target person's terminal A1 enters an incoming call state, in many cases, it proceeds to a call state (answers the call). This initiates an automatic voice call, and many of the subjects will receive the message from client 100 .

Furthermore, the automatic message system 10 can perform SMS transmission through the public telephone network/IP network according to the SMS transmission instruction from the client 100 . In sections 100A and 100B, a text message corresponding to the content of the automatic voice document in each section is created and uploaded to the automatic message system 10 together with the automatic voice scenario document. When the message execution date and time come, the automatic message system 10 transmits SMS transmission data to the target person's terminal as required.

On the other hand, the target person who has received the message by SMS transmission can call back and confirm the content of the message if necessary. In this case, the IVR 80 and IVR 90, which are capable of automatic voice response to return calls, respond to calls. This is accomplished by the client 100 setting the SMS sender ID to the incoming telephone number of the IVR 80,90.

The IVR 80 and IVR 90 are connected to the automatic message system 10 through a communication network, and are configured here as an IVR for a first language (Japanese) and an IVR for a second language (English), respectively. In addition, by equipping a terminal installed on the desk of the person in charge with a function to transfer it with a service provided by an external carrier, it is possible to directly connect to the person in charge of the section where the automatic message was executed.

FIG. 4 is a flow chart of automatic message processing performed in the homecall SMS server 20 . An example of automatic message processing will be described with reference to FIG.

As described above, before executing the automatic message processing, for example, the operator of the client 100 displays the automatic message reservation setting screen in the operator-designated language, performs the input operation of the automatic voice scenario document and the SMS transmission document, and executes the message transmission. Specify the date and time, select the caller's phone number, etc. When the input operation is completed, list data of message transmission target persons, scenario text data, text data of SMS transmission, automatic message designation date and time, caller's phone number, and other automatic message information data are uploaded.

Note that the calling phone number for autocall and SMS may be automatically set by the automatic message system 10 instead of being selected by the client. For example, in the automatic message system 10, a calling telephone number determined for each client or each section of the client is stored in advance in the memory, and when an automatic message execution instruction is received, the message instruction client (section) is specified. , set the outgoing phone number.

When the automatic message information is received from the client, automatic message processing is set by the call control server according to the designated language, and a standby state is established (S101-S104). That is, of the first call control server 30A for Japanese and the second call control server 30B for foreign languages, an automatic message is set by the call control server in the language corresponding to the reservation setting screen on which the input operation is performed. .

When the designated date and time for the automatic message arrives (S105), the call control server corresponding to the designated language transmits the data of the telephone number of the top target person in the destination list and the data regarding the call to the client 100 (S106). Based on the telephone number data of the subject, the gateway 140 makes a call to the terminal of the subject using the caller's telephone number specified by the operator.

When a call is received at the target person's terminal and the call state is established (S107), speech synthesis processing is performed to convert automatic voice document data into speech data (S108). The speech synthesis processing here is performed by a corpus-based speech synthesis (CTTS) method. When the call ends, automatic message execution result data such as call time, call time, disconnection reason (call disconnection, no response, etc.) is collected and recorded in the automatic message server 20 (S110).

On the other hand, if the target person recognizes the call as a suspicious call, does not notice the incoming call due to silent mode, etc., or does not have the terminal A3 on his/her mobile phone, the SMS will be sent. (S114). The SMS transmission server 70 creates transmission data to which the caller telephone number selected by the client is added as a caller ID, converts the data into SMS protocol format data, and transmits the data to the target person.

FIG. 5 is a diagram showing an incoming call history screen of the target person's terminal A3 and a list screen of received SMS messages. Since there was an incoming call by the previous automatic call, the originating telephone number of the gateway 140 is displayed in the uppermost column A1 of the screen D. FIG. However, the telephone number of the area code "042" is displayed here. On the other hand, when the target person sets the SMS message reception screen, the top column B1 of the screen D displays the SMS originating telephone number and the telephone number having the same area code "042" as the previous incoming call history.

Since the caller's phone number on the incoming call history and the SMS reception screen are the same, the target person recognizes that the caller and the SMS caller are the same, and that the call and the SMS are related, and receive the SMS. Read through the message to know its contents. A situation in which the target person does not return the phone call or does not read the SMS message and leaves it unattended on the assumption that it is a special fraud does not occur. Here, a document message with almost the same content as the auto-call automatic voice content is sent.

When the call to one target person ends, a call is made to the next target person. Steps S106 to S109 are repeated until all the target persons on the destination list are called (S111). After completing the automatic message to all the target persons, the operator downloads the automatic message execution result (transmission result) information from the client 100 in response to a request from the client (S112, S113).

In the automatic message processing shown in FIG. 4, the SMS is sent only to the callers who did not enter the call state, but the SMS may be sent to all the target people. For example, the text of the SMS message may be sent with the contents to the effect that the home call will be executed later, and the home call may be executed after a predetermined period of time has elapsed. In this case, since the caller's phone number of the home call is the same as the caller's phone number of the previously received SMS message, the certainty that the target person will be in a call state increases.

Next, automatic voice response when receiving a call back from the target person will be described. As described above, in this embodiment, after the SMS is sent, the IVR 80, 90 outside the system can automatically answer the return call from the target person. The client can select the option to perform SMS sending only in the task of automatic message fulfillment.

FIG. 6 is a flowchart of SMS transmission processing.

The automatic call SMS server 20 receives automatic message information including message delivery date and time, SMS document, caller ID (telephone number) from the client (S201). As a result, the automatic message processing by the call control server corresponding to the designated language is set, and a standby state is entered (S202-S204). Then, when the automatic message designated date and time comes (S205), an SMS message is sent (S206). At this time, the SMS transmission server 70, when sending an SMS message created on the automatic message input screen in the first language (Japanese), sends the incoming telephone number of the IVR 80 and the automatic message input screen in the second language (English). When sending the SMS message created in 1, the incoming telephone number of the IVR 90 is added to the transmission data as the sender ID.

FIG. 7 is a diagram showing a screen displaying the contents of the SMS message of the target person. The originating telephone number displayed at the beginning of the message now corresponds to the IVR 80's (gateway's) terminating telephone number. In addition, in order to deal with carriers (communications companies) that cannot display the caller's phone number at the beginning of the message, the call-back phone number is also included in the message text. This telephone number is the same as the originating telephone number, but may be a different number. The contents of the SMS message here include, for example, a request to call back the displayed telephone number.

When the target person taps the outgoing phone number at the beginning or the return phone number in the document, the call is automatically made. The IVR 80, 90 initiates an automated voice message upon receiving a call from the called party. As for the content of the automatic voice message, it is sufficient to prepare a standard scenario such as health examination recommendation and send it to the IVR 80, 90 or set it in advance. Alternatively, by connecting the IVRs 80, 90 and the automated system message 10 via a closed network such as a VPN, it is possible to have each client send a scenario including personal information such as a reminder to the IVRs 80, 90. FIG. The IVRs 80, 90 can be installed as dedicated IVRs or can be used in combination with IVRs of other systems. It is also possible to place the IVR 80, 90 within the system.

By installing an IVR that automatically responds to return calls outside the system and setting the SMS message originating phone number to the incoming phone number of the automatic response IVR, the client's person in charge is released from the work of responding to return calls. It is possible to prevent business stagnation caused by responding to return calls. In particular, even if a large number of target persons call back intensively immediately after sending SMS, waiting calls and abandoned calls can be prevented by installing a plurality of IVRs or giving the IVRs a plurality of incoming telephone numbers. This makes it possible to eliminate the need to impose restrictions on outgoing calls.

IVRs 80 and 90 are installed according to the number of languages used here, but multiple IVRs for automatic response are installed according to differences in client sections (differences in business content), differences in the content of automatic voice guidance, etc. You may Also, a plurality of IVRs for automatic response may be installed in accordance with the number of return calls estimated according to the number of subjects.

As described above, according to this embodiment, in the automatic message system 10 connected to the clients 100 and 200 via VPN, the automatic message information is received from the clients 100 and 200, and when the designated automatic message date and time comes, the source of the transmission data is sent. The ID (calling telephone number) is made common to the calling telephone number of the voice communication device, and automatic call and SMS transmission are performed. Also, when only SMS transmission is performed, SMS transmission is performed with the incoming telephone number of the IVR 80, 90 outside the system capable of responding to return calls as the originator ID.

As a result, an automatic message system will be constructed in which automatic call, SMS, and automatic voice response work together. Improvement is planned. Note that the system may be configured to adopt one of the SMS transmission specifications.

As for the automatic voice, it is possible to use not only the synthetic voice method but also the recording method, and the client can select between the synthetic voice and the recorded voice. In this case, the standard language and the dialect (Tsugaru dialect, etc.) may be switched. Alternatively, an automatic voice obtained as a synthesized voice may be converted into a recording file and registered.

In this case, automatic voice in a second language (English, etc.) can be created inside or outside the system using a synthetic voice method, converted into a recorded file, registered, and sent to the IVR for automatic response. should be This can be done within the automated message system or outside the system.

As a result, even under the environment of one IVR (incoming telephone number), automatic answering can be performed by introducing language switching by tone signals, automatic answering using both languages, and the like. That is, it is not necessary to prepare an IVR for automatic response for each language. In addition, you may create a recording file with a real voice.

In this embodiment, the gateway caller telephone number is switched for each section, but a plurality of caller telephone numbers may be selectively used within the same section. Also, the caller's telephone number may be selected and set across multiple sections. Alternatively, different calling telephone numbers may be used depending on the language.

As for clients, not only local governments at the municipal level, but also local governments at the prefectural level, public organizations related to the country, school corporations such as universities and high schools, religious corporations, and public interest groups such as special corporations, as well as auto call and / Alternatively, it is also effective for clients such as private companies that provide message services such as SMS delivery. In this case, depending on the protection level of the information to be handled, the client and the automatic message system may be connected via a communication network other than a closed network.

The automatic message system 10 of the present embodiment is a system having both automatic call and SMS transmission functions, but may be configured to set the automatic call system and the SMS transmission system separately. In this case, the SMS transmission system may create transmission data using the calling telephone number of a voice communication device such as a gateway used in an automatic call system as a caller ID. That is, in a transmission system that uses a telephone line to transmit message data, in an auto-call system that uses an IVR to make an automatic voice call, the originating telephone number of a voice communication device used for making a telephone call is used as the source telephone number. It is possible to provide a method, a program, and a system for transmitting transmission data displayed on a target user terminal as a message to the target user terminal. This makes it possible to provide a transmission system that cooperates with the home call system.

Similarly, even if the SMS transmission system and the IVR are configured as separate systems, in the transmission system that transmits message data using a telephone line, the receiving telephone number of the IVR that can automatically answer the return call for the message data can be provided as a message to the target person's terminal. This makes it possible to provide a transmission system that cooperates with the home call system. This makes it possible to provide a transmission system that cooperates with an automated voice call system.

In this embodiment, SMS is applied as a text message transmission means using a telephone line. Any message method that can specify a number as a destination and use a telephone number as a caller ID can be applied.

10 automatic message system 20 home call SMS server (IVR)
30 call control server 30A first call control server 30B second call control server 70 SMS transmission server 80, 90 IVR
100 Client 140 Gateway (voice communication device)

Claims (8)

Connect over a network with multiple clientsIt is possible to send a text message according to the contents of the automatic voice of the automatic call along with the automatic call using IVR (Interactive Voice Response).In an automated message system,
receiving message data including character information corresponding to the contents of the automatic voice from the message instruction client;
Data of the target person's telephone number and call origination so that a call is made to the target person's terminal from a voice communication device connected to the public telephone network or IP network, which has the calling telephone number of the area code to which the message instruction client belongs send data about the message to the message-indicating client,
When the communication state with the target person's terminal is established, IVto Rsending automated voice data to said message instruction client so that an automated voice call is conducted through said voice communication device;
For the target terminal whose sender ID of the transmission data is displayed as the sender's phone number on the message reception screen, transmission data based on the message data, the transmission data having a transmission source ID of the calling telephone number of the voice communication device;, sendbelieve
A method characterized by: 2. The method according to claim 1, wherein transmission data having a transmission source ID of the calling telephone number of said voice communication device is transmitted to a target user terminal that has not reached a call state after receiving an incoming call. . 2. The method according to claim 1 , characterized in that, after transmitting the transmission data with the originating telephone number of the voice communication device as the transmission source ID, the data of the target person's telephone number and the data relating to the call are transmitted to the message instruction client. Method. the voice communication device has a plurality of calling telephone numbers;
4. The method according to any one of claims 1 to 3, wherein transmission data having a caller ID of a caller ID used for making a call among a plurality of caller phone numbers is transmitted to the target person's terminal. Method. In an automated messaging system that connects with multiple clients,
receiving message data containing character information from a message indication client;
Data of the target person's telephone number and call origination so that a call is made to the target person's terminal from a voice communication device connected to the public telephone network or IP network, which has the calling telephone number of the area code to which the message instruction client belongs send data about the message to the message-indicating client,
When a call state is established with the target person terminal, automatic voice data is transmitted to the message instruction client so that an automatic voice call by IVR (Interactive Voice Response) is performed through the voice communication device,
A method of transmitting to a terminal of a subject person, transmission data based on message data, the transmission data having a transmission source ID that is a telephone number of an automatic response IVR that is different from the IVR. multiple IVRs are provided depending on the language or client section of the message;
6. The method according to claim 5, wherein transmission data is transmitted to the target person's terminal, with the incoming telephone number of the IVR that notifies the message corresponding to the target person's terminal as the source ID. An automatic message system capable of connecting to a plurality of clients via a network and sending a text message according to the automatic voice content of the automatic call along with an automatic call using IVR (Interactive Voice Response) ,
a call control unit;
a message control unit that receives message data including character information corresponding to the content of automatic voice from a message instruction client;
a transmission unit that transmits transmission data based on the message data to a target person terminal;
The call control unit has a calling telephone number of an area code to which the message instruction client belongs, and calls the target person's terminal from a voice communication device connected to a public switched telephone network or an IP network. sending number data and call-related data to a message-directed client;
When the call control unit is in a call state with the target person's terminal, it transmits automatic voice data to the message instruction client so that an automatic voice call by IVR is performed through the voice communication device,
The transmission unit transmits the transmission data having the originating telephone number of the voice communication device as the transmission source ID to the target person terminal whose transmission source ID of the transmission data is displayed on the message reception screen as the transmission source telephone number . An automatic message system characterized by: An automated messaging system connecting with multiple clients, comprising:
a call control unit;
a message control unit that receives data of a target person's telephone number and message data including character information from a message instruction client;
a transmission unit for transmitting transmission data based on the message data to a terminal of a communication target,
The call control unit has a calling telephone number of an area code to which the message instruction client belongs, and calls the target person's terminal from a voice communication device connected to a public switched telephone network or an IP network. sending number data and call-related data to a message-directed client;
When the call control unit is in a call state with the target user terminal, it transmits automatic voice data to the message instruction client so that an automatic voice call by IVR (Interactive Voice Response) is performed through the voice communication device,
A system according to claim 1, wherein the transmission unit transmits transmission data having a transmission source ID that is the incoming telephone number of an automatic response IVR different from the IVR, to the terminal of the subject.

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