JP7113321B2 - Display method, display program, and terminal device - Google Patents

Description

The present invention relates to a display method, a display program, and a terminal device .

Conventionally, as a method to support the maintenance of products such as home appliances, for example, a web page for after-sales service of the product is opened, and the terminal of the user who accesses this web page has a product defect (failure, abnormality, etc.) A method has been proposed in which a countermeasure image for solving the problem is displayed (see, for example, Patent Document 1).
In the method described in Patent Literature 1, a plurality of predetermined questions are asked to the user, and a diagnostic image of a malfunction estimated from the user's answers is displayed on the user's terminal. Then, if the diagnostic image is positively confirmed by the user, the countermeasure image corresponding to the diagnostic image is displayed on the user's terminal.

Japanese Patent Application Laid-Open No. 2002-109096

In the invention described in Patent Document 1, there are cases where the defect estimated from the user's answer is different from the actual defect. You will have to contact the seller or manufacturer of the product and ask for repair. Then, the maintenance worker visits the user's home and performs product maintenance (inspection, repair, etc.). However, if the maintenance worker is unfamiliar with the handling of the target product, the maintenance worker has to find a place where the description of the work procedure he wants to know is described from a huge amount of materials such as service manuals. Therefore, there is an inconvenience that the work time for maintenance becomes longer.
SUMMARY OF THE INVENTION It is an object of the present invention to provide a display method, a display program, and a terminal device that can quickly teach an explanation of a work procedure desired by a maintenance worker.

In order to solve the above-described conventional problems, a display method of the present invention is a display method for displaying a maintenance work procedure of a refrigerator on a touch panel provided in a terminal device . a first display step of displaying, on the touch panel, a maintenance location designation screen that includes an interior layout diagram showing the maintenance location designation screen ; a second display step of displaying, on the touch panel, a parts tree screen in which parts arranged at the selected location are displayed in a tree according to a disassembly process in response to a selection operation by touching ; according to the user's selection operation by touching the selected part, extracting a plurality of processes included in the defect handling action of the selected part, and displaying a list of the extracted processes on the touch panel. a third displaying step of displaying; a reproducing step of reproducing the moving image and displaying it on the touch panel when an instruction to reproduce a moving image corresponding to a specific step included in the plurality of steps is received from the user ; is implemented.

As a result, the user of the terminal device (maintenance worker of the product, etc.) who visits the location of the product checks the status of the problem occurring in the product and selects a countermeasure to solve the problem. is performed, a plurality of countermeasures are displayed on the terminal device by the first display step. Then, when the user selects one of the countermeasures, the second display step displays a work procedure corresponding to the selected countermeasure and composed of a plurality of steps. Furthermore, when the user gives an instruction to reproduce a moving image corresponding to a specific step included in the plurality of steps, the reproducing unit reproduces the moving image and displays it on the terminal device.

In this manner, the maintenance worker or the like can select and output only the work procedure information of the process that he/she wants to know from among the work procedures of the countermeasure. Therefore, it is possible to promptly teach the explanation of the work procedure requested by the maintenance worker or the like, as compared with the case where all the work procedure information of the countermeasure is output collectively.

According to the display method, the display program, and the terminal device of the present invention, a maintenance worker who visits the location of the product is instructed about a part of the work procedure of the countermeasure for solving the problem occurring in the product. By outputting the work procedure information, it is possible to quickly teach the work procedure required by the maintenance worker.

Explanatory drawing of the situation which implements the maintenance of the product installed in the house. 1 is a configuration diagram of a tablet-type terminal device in which a display method and a display program of the present invention are executed; FIG. FIG. 4 is an explanatory diagram of maintenance data held in a storage unit of a terminal device; Explanatory drawing of the moving image data explaining the work procedure of the corresponding apparatus for solving the malfunction of a product. Explanatory diagram of the model top screen. Explanatory drawing of an error code list screen. 4 is a flowchart of maintenance support processing executed by the terminal device; Explanatory drawing of a corresponding action extraction screen. Explanatory drawing of a work procedure screen. Explanatory drawing of a maintenance location specification screen. Explanatory drawing of a parts tree screen. Explanatory drawing of a sub-process list screen when the sub-process 1 is selected. FIG. 11 is an explanatory diagram of a sub-process list screen when sub-process 6 is selected;

A first invention is a display method for displaying a maintenance work procedure for a product on a terminal device, comprising: a specifying step of specifying an error occurring in the product based on a user's input; a first display step of causing the terminal device to display a plurality of countermeasures corresponding to the error identified in the above; a second display step of causing the terminal device to display a work procedure corresponding to the countermeasure taken and composed of a plurality of steps; and an instruction to reproduce a moving image corresponding to a specific step included in the plurality of steps. and a reproducing step of reproducing and displaying the moving image on the terminal device when receiving from the user .
According to the first invention, a user of a terminal device (such as a product maintenance worker) checks the status of a defect occurring in a product and performs an operation to select a countermeasure for resolving the defect. Then, a plurality of countermeasures are displayed on the terminal device by the first display step. Then, when the user selects one of the countermeasures, the second display step displays a work procedure corresponding to the selected countermeasure and composed of a plurality of steps. Furthermore, when the user gives an instruction to reproduce a moving image corresponding to a specific step included in the plurality of steps, the reproducing unit reproduces the moving image and displays it on the terminal device. In this way, the user can select only the work procedure information of the desired sub-process from the work procedure of the countermeasure, and can easily understand the work procedure with the animation . Therefore, it is possible to promptly teach the explanation of the work procedure requested by the maintenance worker or the like, as compared with the case where all the work procedure information of the countermeasure is output collectively.

In a second invention, particularly, in the first invention , when any one of the plurality of steps is selected by the user, an explanation of the selected step and the reproduction instruction are provided to the user. It further comprises a third display step of causing the terminal device to display an object to be received from a user.

In a third aspect, in particular, in the second aspect, when the reproduction instruction is accepted by the object, the data for reproducing the moving image is obtained from a server via a network. Further, in the reproducing step, the moving image is reproduced based on the data.

A fourth invention is, in particular, any one of the first to third inventions, wherein the product is a refrigerator.

In a fifth aspect based on the fourth aspect, the error includes an abnormality of the ice mechanism of the refrigerator, and the plurality of countermeasures corresponding to the abnormality of the ice mechanism of the refrigerator includes removing a foreign object caught in the ice mechanism. and at least one of replacement of the ice mechanism and replacement of the control board.
Next, in a sixth aspect of the invention, in order to display a product maintenance work procedure on a terminal device, a CPU provided in the terminal device identifies an error occurring in the product based on user input. a first display unit for displaying a plurality of countermeasures corresponding to the error identified by the identifying means on a display provided in the terminal device; and any one of the plurality of countermeasures is selected by the user, a second display unit that causes the display to display a work procedure corresponding to the selected response action and composed of a plurality of steps; A display program characterized by functioning as a reproduction unit that reproduces the moving image and displays the moving image on the display when an instruction to reproduce a moving image corresponding to a specific step included in the process is received from the user. is.
In a seventh aspect based on the sixth aspect, when one of the plurality of steps is selected by the user, the CPU provides a description of the selected step and the reproduction instruction from the user. The object to be received functions as a third display section for displaying on the display.
In an eighth aspect based on the seventh aspect, the CPU is an acquisition unit that acquires data for playing back the moving image from a server via a network when the playback instruction is accepted by the object. The reproduction unit reproduces the moving image based on the data.
A ninth invention is any one of the sixth to eighth inventions, wherein the product is a refrigerator.
In a tenth aspect based on the ninth aspect, the error includes an abnormality of the ice mechanism of the refrigerator, and the plurality of countermeasures corresponding to the abnormality of the ice mechanism of the refrigerator includes removing a foreign object caught in the ice mechanism. and at least one of replacement of the ice mechanism and replacement of the control board.
Next, an eleventh aspect of the invention is a terminal device capable of displaying a maintenance work procedure for a product, comprising specifying means for specifying an error occurring in the product based on a user's input; a first display means for displaying a plurality of countermeasures corresponding to the specified error; and a countermeasure selected when the user selects one of the plurality of countermeasures. and a second display means for displaying a work procedure composed of a plurality of steps; and reproducing means for reproducing the moving image.
In a twelfth aspect based on the eleventh aspect, when any one of the plurality of steps is selected by the user, an explanation of the selected step and an object for accepting the reproduction instruction from the user It further comprises a third display means for displaying and.
In a thirteenth aspect based on the twelfth aspect, the method further comprises acquisition means for acquiring data for reproducing the moving image from a server via a network when the reproduction instruction is accepted by the object, The reproduction means reproduces the moving image based on the data.
A fourteenth invention is any one of the eleventh to thirteenth inventions, wherein the product is a refrigerator.
In a fifteenth aspect based on the fourteenth aspect, the error includes an abnormality of the ice mechanism of the refrigerator, and the plurality of countermeasures corresponding to the abnormality of the ice mechanism of the refrigerator includes removing a foreign matter caught in the ice mechanism. and at least one of replacement of the ice mechanism and replacement of the control board.

BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, embodiments of the present invention will be described with reference to the drawings. It should be noted that the present invention is not limited by this embodiment.

FIG. 1 shows a mode of use of a terminal device in which the display method and display program of the present invention are executed. The terminal device 1 of the present embodiment is a tablet-type terminal device having a touch panel 30, and a maintenance worker P visits the house H to perform maintenance (inspection) of the refrigerator 70 (corresponding to the product of the present invention). , adjustment, repair, etc.), the terminal device 1 is used.

The refrigerator 70 includes a controller 71 that controls the operation of the refrigerator 70, and an operation unit 72 that sets operating conditions of the refrigerator 70 and displays an error code, which will be described later. The controller 71 monitors the operation status of actuators (compressor, motor, etc.) provided in the refrigerator 70 and detection signals from sensors (temperature sensor, humidity sensor, door opening/closing sensor, current sensor, etc.).

Then, the controller 71 transmits data of the monitored actuation status of the actuator and the detection signal of the sensor to the support server 520 (the present invention server) from time to time or periodically. The support server 520 stores the received data as log data 521 in a storage device (not shown).

The terminal device 1 can also communicate with the support server 520 via the gateway 500 and the communication network 510 and refer to the log data 521 . The terminal device 1 aggregates and stores information about various home electric appliances including the refrigerator 70 . Therefore, the maintenance worker P can operate and visually recognize the touch panel 30 of the terminal device 1 to efficiently perform maintenance on a wide range of types and models of home electric appliances.

In addition to the configuration in which all information related to various home appliances is stored in the terminal device 1 in advance, all or part of this information is stored in the storage device of the support server 520, and if necessary, It may be configured to download from the support server 520 to the terminal device 1 . According to this configuration, it is possible to quickly download news and the like about each home appliance from the support server 520 or the like and provide the maintenance worker P with the news and the like.

[2. Configuration of terminal device]
Next, the configuration of the terminal device 1 will be described with reference to FIG. The terminal device 1 includes a control unit 10 , a speaker 21 , a communication section 22 , a touch panel 30 and a storage section 40 .

The control unit 10 is an electronic circuit unit including a CPU (Central Processing Unit) 10a, a memory 10b, and an interface circuit (not shown). The control unit 10 executes the control program 15 (including the maintenance support program of the present invention) of the terminal device 1 stored in the memory 10b by the CPU 10a, so that the defect information input unit 11, the countermeasure extraction unit 12 , and the work procedure output unit 13 .

The control unit 10 is connected with the speaker 21 , the communication section 22 , the touch panel 30 and the storage section 40 . The speaker 21 outputs voice guidance or the like according to voice signals or the like output from the control unit 10 . The communication unit 22 communicates with the support server 520 or the like according to a communication control signal output from the control unit 10 to transmit data from the control unit 10 and receive data to the control unit 10 .

The touch panel 30 includes a flat panel type display 31 configured by a liquid crystal panel or the like, and touch switches 32 arranged to cover the surface of the display 31 . The display 31 displays various screens according to the image control signal output from the control unit 10 . The touch switch 32 inputs an operation signal to the control unit 10 according to the touch operation by the user.

The storage unit 40 stores model-specific data 50a, 50b, . . . , 50n. The model-specific data 50a, 50b, . More specifically, it includes trouble handling data 51a in which troubles that may occur in the product are associated with countermeasures for solving the troubles, work procedure data 52a in which the countermeasures are associated with execution procedures of the countermeasures, and work for the countermeasures. Work moving image data 53a, which describes the procedure by moving images, is stored. . . , 50n have the same configuration, so that they will be referred to as model-specific data 50, defect countermeasure data 51, work procedure data 52, and work video data 53 as representatives. .

Next, the defect handling data 51 and the work procedure data 52 will be described with reference to FIG. First, the problem countermeasure data 51 is for error codes H01, H02, . , symptoms, detection conditions, and countermeasures.

In Fig. 3, the error code H21 includes the symptom "Ice mechanism malfunction", the detection condition "Ice making motor rotation abnormality", and the countermeasure "(1) Removal of foreign matter caught in the ice mechanism rotation part, (2) Ice mechanism AS (Assy.) , and (3) replacement of control board" are associated with each other.

Further, the work procedure data 52 associates each countermeasure with a link destination of a moving image (work moving image) explaining the work procedure of each countermeasure. As shown in FIG. 2 , when the work moving image data 53 is stored in the storage unit 40 , the link destination is the address of the storage location of the work moving image data for each corresponding treatment included in the work moving image data 53 . Also, when the work video data is stored in the storage device of the support server 520 , the link destination is the address of the storage location of the work video data for each corresponding treatment in the support server 520 .

Here, as shown in FIG. 4, when the countermeasure for solving the problem is divided into a plurality of sub-processes (sub-process 1 to sub-process 6 are exemplified in FIG. 4), the work video data is Each sub-process is stored separately. In the example of FIG. 4, in order to replace the injection tube AS (ASSY.), sub-process 1 "partial chilled door", sub-process 2 "partial plate top", sub-process 3 "plate tank side AS" , sub-process 4 "plate duct AS", sub-process 5 "cover plate tank", and sub-process 6 "inject tube AS".

For sub-process 1 to sub-process 6, work moving image data 60 to 65 describing the work procedure of each sub-process are individually stored. As a result, it is possible to reproduce the work animation for each sub-process. It should be noted that the work video data for each sub-structure may be reproduced by adding an index indicating the reproduction position of each sub-process to the work video data for all the steps of the countermeasure.

[3. Maintenance support processing]
Next, maintenance support processing executed by the terminal device 1 will be described. The control unit 10 of the terminal device 1 displays a model selection screen on the display 31 when the maintenance worker starts up the maintenance support application. When the maintenance worker operates the touch switch 32 to input the model name of the product, the control unit 10 displays the model top screen 100 shown in FIG.

Here, the case where the model name of the refrigerator 70 is input will be described below. The control unit 10 displays the model top screen for the input model name on the display 31 . This allows maintenance workers to maintain not only refrigerators but also other electrical appliances.

On the model top screen 100 of FIG. 5, the control unit 10 has a model related news button 101 and an error code button to select a menu corresponding to the selected model name (here, the model name of the refrigerator 70). 102, a diagnosis by symptom button 103, a disassembly procedure button 104, a parts price list button 105, and a technical explanation button 106 are displayed. The control unit 10 switches the screen display of the display 31 to contents corresponding to the selection according to the selection operation of each of the buttons 101 to 106 by the maintenance worker.

For example, when the model-specific news button 101 is selected and operated, the control unit 10 downloads information such as quality-related news linked to the model name from the support server 520 and displays it on the display device 31. do.

When the maintenance worker selects and operates the error code button 102 on the model top screen 100 of FIG. 5, the control unit 10 displays the error code list screen 110 shown in FIG. Execute the processing according to the flowchart. The control program 15 stored in the memory 10b of the control unit 10 includes the maintenance support program of the present invention. By executing this maintenance support program with the CPU 10a, the processing according to the flowchart of FIG. 7 is executed. be. Also, the maintenance support method of the present invention is implemented by the processing of each step in the flowchart of FIG. The maintenance support processing according to the flowchart shown in FIG. 7 will be described below.

Step S1 in FIG. 7 is processing by the defect information input unit 11, and the processing in step S1 corresponds to the defect information input step of the present invention. The defect information input unit 11 displays the error code list screen 110 shown in FIG. The error code list screen 110 displays an error code list 111 showing each error code and its symptom, and a selection button 112 for selecting an error code. The defect information input unit 11 advances the process to step S2 when any of the selection buttons 112 is operated.

Steps S2 to S4 are processes by the countermeasure extraction unit 12, and the processes in steps S2 to S4 correspond to the countermeasure extraction steps of the present invention. In step S2, the countermeasure extraction unit 12 refers to the problem countermeasure data 51 of the model-specific data 50 corresponding to the error code selected in step S1, and extracts the countermeasure associated with the error code.

In subsequent step S3, the corrective action extraction unit 12 displays the corrective action extraction screen 120 shown in FIG. FIG. 8 illustrates the case where the error code "H21" is selected. The countermeasure extracting unit 12 extracts a symptom (here, "ice machine abnormality") 121 corresponding to the error code, an error detection condition (here, "ice making motor rotation abnormality") 122, and three extracted countermeasures 123-123. 125, and a selection button 126 for selecting a corresponding action. In the subsequent step S4, when any of the countermeasures is selected (corresponding to the first selection of the present invention), the countermeasure extraction unit 12 advances the process to step S5.

Steps S5 to S6 and step S10 are processes by the work procedure output unit 13, and the processes in steps S5 to S6 and step S10 correspond to the work procedure output step of the present invention. The work procedure output unit 13 displays the work procedure screen 130 shown in FIG. 9 on the display 31 in step S5.

FIG. 9 exemplifies the work procedure screen 130 when "treatment (2) replace ice mechanism AS" is selected among the three countermeasures. ) of the display areas 131 to 133, the display area 132 of the selected treatment (2) is enlarged to display the work procedure of the treatment (2).

"Action (2) Replace ice mechanism AS" includes three sub-processes: "Sub-process 1 Ice making chamber/fresh freezing room door", "Sub-process 2 Ice maker (ice plate top)", and "Sub-process 3 Ice mechanism AS". process is included. Therefore, the work procedure output unit 13 displays display areas 141 to 143 of three sub-processes.

The maintenance worker can select one of the three sub-process display areas 141 to 143 (corresponding to the second selection of the present invention), and the work procedure output unit 13 selects according to this selection. Enlarge the selected display area to display the work procedure information.

FIG. 9 shows a case where "sub-process 1 ice making chamber door/fresh freezing room door" is selected, and the work procedure output unit 13 expands the display area 141 of sub-process 1, A work procedure description 141a and a video area 141b are displayed.

In step S6, the work procedure output unit 13 refers to the work moving image data 53 and outputs the work moving image data of the sub-process 1 when the maintenance worker instructs to reproduce the work moving image (touch operation on the moving image area 141b). is acquired, the work moving image is reproduced, and the process proceeds to step S7. By visually recognizing the explanation 141a and the work video, the maintenance worker can easily understand the work procedure and quickly proceed with the maintenance work.

In addition, the maintenance worker can select and visually recognize the explanatory note and the work animation for each sub-process regarding the work procedure of the countermeasure. Therefore, it is possible to efficiently acquire work procedure information and quickly perform maintenance work, as compared with the case of collectively visually recognizing explanatory texts and work videos of all work procedures of the countermeasure.

On the other hand, when the instruction to reproduce the work moving image is not given in step S6, the work procedure output unit 13 advances the process to step S7. When an end operation ("return to model top" operation, etc.) is performed in step S7, the processing according to the flowchart of FIG. 7 is terminated, and when an end operation is not performed, the process returns to step S6.

[4. Other Embodiments for Inputting Defect Information]
In the above-described embodiment, the case where an error code is input as defect information was exemplified, but the name of the defect ("Ice Mechanism Abnormality", etc.) may be input. In this case, the countermeasure extracting unit 12 extracts countermeasures for resolving the trouble by referring to trouble countermeasure data in which countermeasures are associated with trouble names prepared in advance.

Further, log data saved in the support server 520 may be input as defect information. In this case, the countermeasure extracting unit 12 identifies the defect occurring in the product from the history of the operation state of the product and the detection state of the sensor included in the log data. Then, the countermeasure extracting unit 12 refers to trouble countermeasure data prepared in advance in which countermeasures are associated with each trouble, and extracts countermeasures for solving the trouble.

Furthermore, as defect information, a location to be maintained may be input. In this case, the maintenance worker selects and operates the disassembly procedure button 104 on the model top screen 100 shown in FIG. In response to this selection operation, the defect information input unit 11 displays the maintenance location designation screen 150 shown in FIG.

The maintenance location designation screen 150 includes a door layout diagram 151 showing the layout of the doors of the refrigerator 70 , an interior layout diagram 152 showing the layout inside the refrigerator 70 , a top plan view 153 showing the top surface of the refrigerator 70 , and a refrigerator 70 . A machine room layout plan 154 showing the arrangement of the 70 machine room is included.

With regard to the door arrangement drawing 151, the maintenance worker can select any of the refrigerator compartment left door PCL, the refrigerator compartment right door PCR, the ice making compartment door IC, the fresh freeze compartment door SC, the freezer compartment door FC, and the vegetable compartment door VC by touch operation. You can choose either Further, with regard to the interior layout diagram 152, the maintenance worker can select any one of the inside of the refrigerating compartment, the inside of the ice making/fresh freezing/freezing compartment, and the inside of the vegetable compartment by touch operation.

Furthermore, the maintenance worker can select the top surface of the top surface view 153 by touch operation. Further, with respect to the machine room layout drawing 154, the maintenance worker can select either the machine room or the machine room (bottom) by touch operation.

The defect information input unit 11 is selected by the maintenance worker by touching any one of the door layout 151, the interior layout 152, the top view 153, and the machine room layout 154. Sometimes, as shown in FIG. 11, the display 31 displays a parts tree screen 160 in which the parts arranged at the selected location are tree-displayed according to the disassembly process.

FIG. 11 exemplifies a case where the maintenance worker selects the inside of the refrigerator compartment with respect to the inside layout diagram 152, starting from "1. Partial chilled door", "2. Partial plate top", "3 .Plate duct AS", .

The maintenance worker can select a part to be maintained from among the parts displayed on the parts tree screen 160 by a touch operation. FIG. 11 shows a state in which "6. Inject tube AS" is selected, and according to this selection, the defect information input unit 11 inputs failure of the injector tube AS as defect information.

The countermeasure extracting unit 12 refers to trouble countermeasure data prepared in advance, in which countermeasures are associated with each trouble, in response to the input of trouble information such as failure of the injector tube AS. Then, the countermeasure extraction unit 12 extracts a countermeasure of replacement of the injection tube AS.

Then, the work procedure output unit 13 selects "1. Partial chilled door" as a sub-process included in the replacement work of the injector tube AS based on the configuration state of the parts shown on the parts tree screen 160 shown in FIG. , "2. Partial plate top", "3. Plate tank side AS", "4. Plate duct AS", "5. Cover plate tank", and "6. Inject tube AS".

The work procedure output unit 13 displays, on the display 31, a sub-process list screen 170 that displays a list of the extracted sub-processes, as shown in FIG. Display areas 171 to 176 of sub-processes 1 to 6 are displayed on the sub-process list screen 170 . The maintenance worker can select a sub-process for displaying the work procedure by touching any of the display areas 171-176 of the sub-processes 1-6.

FIG. 12 exemplifies a state in which sub-process 1 is selected, and the work procedure output unit 13 refers to work procedure data 52 to refer to work procedure data (work procedure data) associated with sub-process 1. description and work video data).

Then, the work procedure output unit 13 enlarges the display area 171 of the sub-process 1 and displays an explanation 171a of the work procedure of the sub-process 1 (partial chilled door) and a moving image area 171b. The work procedure output unit 13 reproduces the work moving image of the sub-process 1 according to the maintenance worker's touch operation on the moving image area 171b.

Also, FIG. 13 illustrates a state in which sub-step 6 (inject tube AS) is selected. In FIG. 13, the work procedure output unit 13 enlarges the display area 176 of the sub-process 6 to display an explanation 176a of the work procedure of the sub-process 6 and a video area 176b. The work procedure output unit 13 reproduces the work moving image of sub-process 6 in response to the maintenance worker's touch operation on the moving image area 176b.

In this way, when the countermeasure is divided into several sub-processes, the maintenance worker can select the sub-process for which he/she wants to know the work procedure, and view the explanation part and the explanation moving image. Therefore, compared to the case where all the work procedures of the response measures are collectively output as explanation texts and explanation videos, the maintenance worker can efficiently visually recognize only the work procedures of the sub-processes that he/she wants to know, and perform the maintenance work promptly. It can be performed.

[5. Other embodiments]
In the above embodiments, a refrigerator was described as an example of the product of the present invention, but the product of the present invention can be applied to various products other than refrigerators, such as home electric appliances, vehicles, and manufacturing equipment.

In the above-described embodiment, as shown in FIG. 1, the terminal device 1 refers to the log data 521 stored in the storage device of the support server 520, and detects the work status of the actuators and sensors measured in the refrigerator 70. Although the situation has been recognized, it is also possible to directly communicate with the controller 71 of the refrigerator 70 to recognize the actuation status of the actuator and the detection status of the sensor.

In the above-described embodiment, as the output of the work procedure information, the process of displaying the explanation of the work procedure of the corresponding action and the work video on the display 31 was performed. may be performed.

In the above embodiment, the tablet type terminal device 1 is shown as the terminal device of the present invention, but it is not limited to this, and a notebook computer, a smart phone, etc. can be used as the terminal device of the present invention.

INDUSTRIAL APPLICABILITY As described above, the display method, display program, and terminal device according to the present invention provide the maintenance worker who visits the location of the product with the operation procedure of the countermeasure for solving the problem occurring in the product. Of these, only a part of the work procedure requested by the maintenance worker can be taught, so that it can be applied to assist rapid maintenance of various products.

1 terminal device 10 control unit 10a CPU
10b memory 11 failure information input unit 12 countermeasure extraction unit 13 work procedure output unit 15 control program 22 communication unit 30 touch panel 31 display device 32 touch switch 40 storage unit 50 model-specific data 51 failure handling data 52 work procedure data 53 work animation Data 100 Model top screen 110 Error code list screen 120 Countermeasure extraction screen 130 Work procedure screen 150 Maintenance point designation screen 160 Parts tree screen 170 Sub-process list screen

Claims (15)

A display method for displaying a refrigerator maintenance work procedure on a touch panel provided in a terminal device,
a first display step of displaying, on the touch panel, a maintenance location designation screen including at least an interior layout diagram showing an interior layout of the refrigerator ;
In response to a selection operation by a user touching any part of the interior layout diagram displayed on the maintenance part designation screen, parts arranged in the selected part are displayed as a tree according to the disassembly process. a second display step of displaying a tree screen on the touch panel ;
A step of extracting a plurality of processes included in the defect countermeasure of the selected part according to the user's selection operation by touching the part displayed on the part tree screen, and displaying a list of the extracted processes. a third display step of displaying a list screen on the touch panel;
a reproducing step of reproducing the moving image and displaying it on the touch panel when an instruction to reproduce a moving image corresponding to a specific step included in the plurality of steps is received from the user;
A display method characterized by having The first display step includes the interior layout diagram, the door layout diagram showing the layout of the doors of the refrigerator, the top view showing the top surface of the refrigerator, and the machine room layout showing the layout of the machine room of the refrigerator. displaying the maintenance location designation screen including the drawing on the touch panel;
The second display step causes the user to display any one of the interior layout, the door layout, the top plan, and the machine room layout displayed on the maintenance location designation screen. 2. The display according to claim 1 , wherein the parts tree screen, in which the parts arranged at the selected location are displayed in a tree according to the disassembly process, is displayed on the touch panel in response to a selection operation by touching the Method. causing the terminal device to display, when one of the plurality of steps is selected by the user, an explanation of the selected step and an object for receiving the reproduction instruction from the user; 3. The display method according to claim 1, further comprising four display steps. further comprising an obtaining step of obtaining data for reproducing the moving image from a server via a network when the reproduction instruction is accepted by the object;
4. The display method according to claim 3 , wherein, in said reproducing step, said moving image is reproduced based on said data. The malfunction includes an abnormality in the ice mechanism of the refrigerator,
3. The countermeasure for the malfunction of the ice mechanism includes at least one of removal of a foreign object caught in the ice mechanism, replacement of the ice mechanism, and replacement of a control board. The display method according to any one of claims 1 to 4 . A CPU provided in the terminal device for displaying a refrigerator maintenance work procedure on a touch panel provided in the terminal device,
a first display unit for displaying, on the touch panel, a maintenance location designation screen including at least an interior layout diagram showing an interior layout of the refrigerator ;
In response to a selection operation by a user touching any part of the interior layout diagram displayed on the maintenance part designation screen, parts arranged in the selected part are displayed as a tree according to the disassembly process. a second display unit for displaying a tree screen on the touch panel ;
A step of extracting a plurality of processes included in the defect countermeasure of the selected part according to the user's selection operation by touching the part displayed on the part tree screen, and displaying a list of the extracted processes. a third display unit for displaying a list screen on the touch panel;
a reproducing unit that reproduces and displays the moving image on the touch panel when an instruction to reproduce a moving image corresponding to a specific step included in the plurality of steps is received from the user;
A display program characterized by functioning as The first display unit includes the interior layout diagram, the door layout diagram showing the layout of the doors of the refrigerator, the top view showing the top surface of the refrigerator, and the machine room layout showing the layout of the machine room of the refrigerator. displaying the maintenance location designation screen including the drawing on the touch panel;
The second display unit displays any one of the interior layout, the door layout, the top view, and the machine room layout displayed on the maintenance location designation screen to the user. displays on the touch panel the parts tree screen in which the parts arranged at the selected location are displayed in a tree according to the disassembly process in accordance with the selection operation by touching the
7. The display program according to claim 6, characterized by: The CPU causes the touch panel to display an explanation of the selected step and an object for accepting the reproduction instruction from the user when one of the plurality of steps is selected by the user. 8. The display program according to claim 6, wherein the display program functions as a fourth display unit. causing the CPU to function as an acquisition unit that acquires data for reproducing the moving image from a server via a network when the reproduction instruction is accepted by the object;
The display program according to claim 8 , wherein the reproducing unit reproduces the moving image based on the data. The malfunction includes an abnormality in the ice mechanism of the refrigerator,
The countermeasure for the malfunction of the ice mechanism includes at least one of removal of foreign matter caught in the ice mechanism, replacement of the ice mechanism, and replacement of a control board. The display program according to any one of claims 6 to 9 . A terminal device having a touch panel and capable of displaying a maintenance work procedure for a refrigerator on the touch panel,
a first display means for displaying, on the touch panel, a maintenance location designation screen including at least an interior layout diagram showing an interior layout of the refrigerator ;
In response to a selection operation by a user touching any part of the interior layout diagram displayed on the maintenance part designation screen, parts arranged in the selected part are displayed as a tree according to the disassembly process. second display means for displaying a tree screen on the touch panel ;
A step of extracting a plurality of processes included in the defect countermeasure of the selected part according to the user's selection operation by touching the part displayed on the part tree screen, and displaying a list of the extracted processes. third display means for displaying a list screen on the touch panel;
reproduction means for reproducing the moving image and displaying it on the touch panel when an instruction to reproduce a moving image corresponding to a specific step included in the plurality of steps is received from the user;
A terminal device comprising: The first display means includes the interior layout diagram, the door layout diagram showing the layout of the doors of the refrigerator, the top view showing the top surface of the refrigerator, and the machine room layout showing the layout of the machine room of the refrigerator. displaying the maintenance location designation screen including the drawing on the touch panel;
The second display means displays any one of the interior layout, the door layout, the top view, and the machine room layout displayed on the maintenance location designation screen to the user. displays on the touch panel the parts tree screen in which the parts arranged at the selected location are displayed in a tree according to the disassembly process in accordance with the selection operation by touching the
12. The terminal device according to claim 11, characterized by: a fourth display for displaying, on the touch panel, an explanation of the selected step and an object for accepting the reproduction instruction from the user when one of the plurality of steps is selected by the user; 13. The terminal device according to claim 11 or 12 , further comprising means. further comprising acquisition means for acquiring data for reproducing the moving image from a server via a network when the reproduction instruction is accepted by the object,
14. The terminal device according to claim 13 , wherein said reproducing means reproduces said moving image based on said data. The malfunction includes an abnormality in the ice mechanism of the refrigerator,
The countermeasure for the malfunction of the ice mechanism includes at least one of removal of foreign matter caught in the ice mechanism, replacement of the ice mechanism, and replacement of a control board. The terminal device according to any one of claims 11 to 14 .

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