JP7102783B2 - System management equipment, system management methods, and programs - Google Patents

Description

The present invention relates to a system management device, a system management method, and a program, for example, a system management device for managing a system using a computer.

The system administrator performs an input operation for updating the system to the system management device in the operation work of the system using the computer. When updating the definition files that make up a part of the system, the system may fail. Therefore, the system administrator needs to verify in advance which part of the system may be affected when the system is updated.

Patent Documents 1 and 2 disclose a technique for presenting the range of a system affected by a failure when the system fails.

Japanese Unexamined Patent Publication No. 2005-258501 JP-A-2007-257244

However, the larger the system, the more difficult it is for the system administrator to verify the entire system.

An object of the present invention is to present the effects of updating a system in an easy-to-understand manner.

The system management device according to one aspect of the present invention includes a receiving means for receiving a system update request, an influence range determining means for determining an influence range associated with an update of a definition file which is a target of the update request, and the influence range. It is provided with an information presenting means for presenting one or a plurality of definition files included in the influence range determined by the determining means.

The system management method according to one aspect of the present invention receives a system update request, determines the range of influence associated with the update of the definition file that is the target of the update request, and defines one or more definitions included in the range of influence. Present the file.

The program according to one aspect of the present invention receives a system update request, determines the range of influence associated with the update of the definition file that is the target of the update request, and one or more of the range of influence. Present the definition file and let the computer device execute.

According to one aspect of the present invention, the effect of updating the system can be presented in an easy-to-understand manner.

It is a block diagram which shows the structure of the communication system which concerns on Embodiment 1. FIG. It is a figure which shows the example of the definition file managed by the system management apparatus which concerns on Embodiment 1. It is a figure which shows an example of the performance information stored in the performance information storage unit of the system management apparatus which concerns on Embodiment 1. FIG. It is a figure which shows an example of the process which the common process extraction part of the system management apparatus which concerns on Embodiment 1 extracts common process information from a plurality of definition files. It is a figure which shows an example of the process which the difference extraction part of the system management apparatus which concerns on Embodiment 1 extracts the difference processing information from the current definition file and the new definition file input from a work terminal. It is a figure which shows an example of the process which the influence range determination part of the system management apparatus which concerns on Embodiment 1 calculates the influence range which accompanies the update of a definition file by using the difference processing information and common processing information. It is a figure which shows an example of the 1st influence information which the influence information presenting part of the system management apparatus which concerns on Embodiment 1 presents to a work terminal. It is a figure which shows an example of the 2nd influence information which the influence information presentation part of the system management apparatus which concerns on Embodiment 1 presents to a work terminal. It is a flowchart which shows the flow of the definition file update process executed by the system management apparatus which concerns on Embodiment 1. It is a block diagram which shows the structure of the system management apparatus which concerns on Embodiment 2. It is a figure which shows an example of the hardware configuration of the information processing apparatus which concerns on Embodiment 3.

[Embodiment 1]
(Communication system 1)
The configuration of the communication system 1 according to the present embodiment will be described with reference to FIG. FIG. 1 is a block diagram showing a configuration of communication system 1. As shown in FIG. 1, the communication system 1 includes a system management device 30 and a work terminal 40. The communication system 1 may include a plurality of work terminals 40.

(Work terminal 40)
The work terminal 40 is owned by the system administrator. The system administrator can use the work terminal 40 to perform an input operation for requesting, requesting, or instructing business processing to the system management device 30. The work terminal 40 communicates with the system management device 30 via a communication circuit (not shown), and instructs the system management device 30 to execute business processing or update the system.

As shown in FIG. 1, the work terminal 40 includes an input unit 41 and a display unit 42. The input unit 41 is a device used by the system administrator to perform an input operation on the system management device 30. Requests, requests, and instructions from the input unit 41 are transmitted to the system management device 30 via a communication circuit (not shown). The display unit 42 displays information received from the influence information generation unit 34 of the system management device 30 via a communication circuit (not shown).

(System management device 30)
The system management device 30 executes the business process requested by the work terminal 40. Further, the system management device 30 receives an update of a definition file that defines the contents of business processing from the work terminal 40.

As shown in FIG. 1, the system management device 30 includes a business management unit 31, a common processing extraction unit 32, a difference extraction unit 33, an influence information generation unit 34, a definition file update unit 35, a business processing execution unit 36, and a definition file storage. A unit 51, a performance information storage unit 52, and a common processing information storage unit 53 are provided.

In the present embodiment, updating the system means updating the definition file that defines the contents of the business process.

(Definition file)
FIG. 2 shows two definition files A and B stored in the definition file storage unit 51 as an example. The definition files A and B each specify one or more processes to be executed by the system management device 30. The definition files A and B may be, for example, a shell script or a batch script.

(Achievement information)
FIG. 3 shows an example of the actual information stored in the actual information storage unit 52. As shown in FIG. 3, the actual information includes information indicating the process name and the resource usage amount.

The process name is the name of the business process. Alternatively, the actual information may include a processing ID (IDentifier) instead of the information indicating the processing name. Alternatively, the actual information may further include information indicating whether or not the execution of the business process has been successful, and the output result.

The resource usage amount is an index indicating how much resources the business process execution unit 36 uses to execute the business process. In the present embodiment, the resource usage amount is the time required for the business process execution unit 36 to execute the business process. However, resource usage is not limited to this example. For example, the resource usage amount may be the capacity of the memory used by the business processing execution unit 36 to execute the business processing or the usage rate of the CPU (Central Processing Unit).

(Business process execution unit 36)
The business process execution unit 36 executes business processing according to an instruction from the business management unit 31 described later. Further, the business process execution unit 36 stores information indicating the execution result of the business process in the actual information storage unit 52 as actual information (see FIG. 3).

(Business Management Department 31)
The business management unit 31 receives a business process execution request or a definition file update request from the work terminal 40. The business management unit 31 executes the following processing in response to a request or request received from the work terminal 40. The business management unit 31 is an example of the receiving means.

(1) When a business process execution request is received The business management unit 31 instructs the business process execution unit 36 to execute the business process requested by the work terminal 40.

(2) When a system update request is received The business management unit 31 instructs the definition file update unit 35 to update the current definition file to a new definition file. Here, the current definition file is one or more definition files to be updated among the definition files stored in the definition file storage unit 51. The new definition file is an updated definition file input to the work terminal 40 by the system administrator.

(Common processing extraction unit 32)
The common processing extraction unit 32 accesses the definition file storage unit 51 (see FIG. 1) and defines each time the update request is received or the definition file stored in the definition file storage unit 51 is updated. Generate a set of files. A set of definition files is a combination of at least two definition files.

The common processing extraction unit 32 extracts common processing for each set of definition files generated in this way. A set of definition files may consist of two or more definition files. Here, the common process is the same process specified in each definition file included in the set of definition files. The common processing extraction unit 32 generates information (common processing information) indicating the extracted common processing, and stores the generated common processing information in the common processing information storage unit 53 (see FIG. 1).

(Common processing information)
FIG. 4 shows an example of processing for extracting common processing information. Both the definition files A and B shown in FIG. 4 include three scripts, "./backup", "./check_service", and "./send_mail". "./Backup", "./check_service", and "./send_mail" correspond to the business processes a, b, and c executed by the business process execution unit 36, respectively.

In this example, the business processes a, b, and c correspond to the above-mentioned common processes. The common processing extraction unit 32 stores information indicating the common processes a, b, and c in the common processing information storage unit 53 as common processing information.

(Difference extraction unit 33)
The difference extraction unit 33 acquires the current definition file (see FIG. 2) to be updated from the definition file storage unit 51, and the current definition file and the new definition file acquired from the definition file update unit 35. Extract the difference between. Then, the difference extraction unit 33 transmits the difference extraction result as the difference processing information to the influence information generation unit 34.

(Difference processing information)
FIG. 5 shows an example of the difference processing information. The current definition file (corresponding to definition file A in FIG. 4) and the new definition file shown in FIG. 5 contain two different scripts. The current definition file "./backup" corresponds to the new definition file "./backup2". The script corresponding to "./check_service" in the current definition file is not included in the new definition file.

In this example, the difference extraction unit 33 performs difference processing for deleting "./backup" of the current definition file ("-") and adding "./backup2" of the new definition file ("+"). It is extracted as X, and the deletion (“−”) of “./check_service” in the current definition file is extracted as the difference processing Y. The difference extraction unit 33 transmits the difference processing information including the information indicating the difference processing X and Y to the influence information generation unit 34.

(Impact information generation unit 34)
The impact information generation unit 34 generates impact information according to an instruction from the business management unit 31. Then, the influence information generation unit 34 transmits the generated influence information to the work terminal 40. In the present embodiment, the influence information generation unit 34 causes the display unit 42 of the work terminal 40 to display the generated influence information. The impact information is information indicating how or how much the other definition files that are not the target of the update are affected when the current definition file is updated. A specific example of the impact information will be described later.

As shown in FIG. 1, the influence information generation unit 34 includes an influence range determination unit 341, an influence degree determination unit 342, and an influence information presentation unit 343.

(Influence range determination unit 341)
The influence range determination unit 341 acquires the difference processing information (see FIG. 5) from the difference extraction unit 33. Further, the influence range determination unit 341 acquires the common processing information (see FIG. 4) stored in the common processing information storage unit 53.

The influence range determination unit 341 determines the influence range when the definition file is updated by using the difference processing information and the common processing information acquired in this way. Here, the range of influence is an index showing the magnitude or extent of the influence on the operation of the communication system 1 when the content of a certain business process is updated. In the present embodiment, the information indicating the range of influence includes a definition file that defines the same processing as the definition file to be updated.

(Judgment of the range of influence)
With reference to FIG. 6, how the influence range determination unit 341 determines the influence range by using the difference processing information and the common processing information will be described.

In the example shown in FIG. 6, the difference processing information acquired by the influence range determination unit 341 from the difference extraction unit 33 includes information indicating the difference processing X and the difference processing Y. Further, the common processing information acquired by the influence range determination unit 341 from the common processing information storage unit 53 includes information indicating common processing a, b, c, ....

Comparing the difference processing information shown in FIG. 6 with the common processing information, the difference processing X corresponds to the common processing a. Further, the difference process Y corresponds to the common process b. In this case, the influence range determination unit 341 searches the definition file storage unit 51 for a definition file containing at least one of the common process a and the common process b, and hits (discovers) the definition files (definition files B and C in FIG. 6). ) Is included in the range of influence.

(Impact degree determination unit 342)
The influence degree determination unit 342 determines the influence degree of the definition file included in the influence range (see FIG. 6) determined by the influence range determination unit 341. The degree of influence is an index showing the amount of resources used when the business process specified in the definition file is executed (by the business process execution unit 36). The resource usage is, for example, the processing time, the memory capacity, or the CPU usage rate. The influence degree determination unit 342 calculates the resource usage amount in each process in the definition file by referring to the definition information shown in FIG.

In this embodiment, the resource usage is the processing time. The influence degree determination unit 342 determines that the influence degree is "large" when the processing time when the business processing specified in the definition file is executed exceeds the threshold value, and influences when the processing time is less than the threshold value. The degree is determined to be "small". Alternatively, the degree of influence may be expressed numerically, for example.

(Impact information presentation unit 343)
The impact information presentation unit 343 generates impact information including information indicating the impact range determined by the impact range determination unit 341 and information indicating the impact degree determined by the impact degree determination unit 342. The influence information presentation unit 343 transmits the generated influence information to the work terminal 40, and causes the display unit 42 of the work terminal 40 to display the influence information.

(Impact information)
An example of the influence information generated by the influence information generation unit 34 and displayed on the display unit 42 of the work terminal 40 will be described with reference to FIGS. 7 and 8. On the display unit 42 of the work terminal 40, a screen including the influence information shown in FIG. 7 is first displayed.

As shown in FIG. 7, the impact information includes "update schedule" and "update schedule" in addition to the information indicating the impact range determined by the impact range determination unit 341 and the information indicating the impact degree determined by the impact degree determination unit 342. Contains information indicating "recommended updates". "Scheduled to be updated" indicates whether or not there is a pending definition file update at this time. "Recommended update" indicates a proposal for a new definition file for a definition file that is not scheduled to be updated.

For example, when the system administrator uses the input unit 41 of the work terminal 40 to perform an input operation (for example, touch or click) for confirming the "recommended update" of the definition file B, FIG. 8 shows. As shown, a proposal for a new definition file B is displayed.

Comparing the proposal of the new definition file B shown in FIG. 8 with the current definition file B shown in FIG. 2, "./backup" of the current definition file B is "./backup" of the new definition file B. Corresponds to "/ backup2". Also, the script corresponding to "./check_service" in the current definition file B is not included in the new definition file B.

(Definition file update unit 35)
The definition file update unit 35 updates the current definition file according to the instruction from the business management unit 31. In the present embodiment, when the system update request is received from the work terminal 40, the definition file update unit 35 first causes the difference extraction unit 33 to determine the difference between the current definition file and the new definition file. After that, when the confirmation that the influence information generated by the influence information generation unit 34 has been confirmed (second update request) is received from the work terminal 40, the definition file update unit 35 is stored in the definition file storage unit 51. Update the definition file. That is, the definition file update unit 35 operates as follows.

(1) When a system update request is received The definition file update unit 35 instructs the difference extraction unit 33 to determine the difference between the current definition file to be updated and the new definition file. ..

(2) When the confirmation of the update request (second update request) is received The definition file update unit 35 rewrites the current definition file stored in the definition file storage unit 51 with a new definition file.

(Definition file update process)
The flow of the definition file update process executed by the system management device 30 will be described with reference to FIG. FIG. 9 is a flowchart showing the flow of the definition file update process.

As shown in FIG. 9, the business management unit 31 receives information indicating the content of the input operation by the system administrator for the input unit 41 from the work terminal 40 (S1).

The business management unit 31 determines (S2) whether the content of the received input operation is (A) a request for business processing or (B) a system update request.

When the content of the input operation received by the business management unit 31 is a request for business processing (A in S2), the business management unit 31 causes the business processing execution unit 36 to execute the requested business processing. Instruct. The business process execution unit 36 executes business processing according to an instruction from the business management unit 31 (S3).

After step S3, the business process execution unit 36 generates actual information indicating the result of the business process, and stores the actual information in the actual information storage unit 52 (S4). Then, the definition file update process ends. In this case, the definition file stored in the definition file storage unit 51 is not updated.

On the other hand, when the content of the input operation received by the business management unit 31 is a system update request (B in S2), the difference extraction unit 33 has the current definition file to be updated and the new definition file (that is, update). The difference from the later definition file) is determined (S5).

Subsequently, the influence range determination unit 341 of the influence information generation unit 34 has the common processing information stored in the common processing information storage unit 53 (see FIG. 4) and the difference processing information received from the difference extraction unit 33 (see FIG. 5). And are acquired to determine the range of influence associated with the update of the definition file (S6).

The influence degree determination unit 342 of the influence information generation unit 34 acquires the actual information (see FIG. 3) stored in the actual information storage unit 52. Then, the influence degree determination unit 342 determines the influence degree of each definition file included in the influence range determined by the influence range determination unit 341 (S7).

The influence information presentation unit 343 of the influence information generation unit 34 generates the influence information by using the information indicating the influence range obtained in step S6 and the information indicating the degree of influence obtained in step S7. Then, the influence information presenting unit 343 displays the generated influence information on the display unit 42 of the work terminal 40 (S8).

The system administrator confirms the influence information displayed on the display unit 42 of the work terminal 40. Then determine if the new definition file proposal is appropriate. When the system administrator determines that the update plan proposed by the impact information presentation unit 343 is appropriate, the system administrator uses the work terminal 40 to transmit a second system update request to the system management device 30.

When the definition file update unit 35 receives the second system update request from the work terminal 40 (Yes in S9), the definition file update unit 35 rewrites the current definition file stored in the definition file storage unit 51 with a new definition file (S10). ).

Although not shown, after step S10, the common processing extraction unit 32 refers to the rewritten definition file, generates new common processing information, and stores it in the common processing information storage unit 53. When the business management unit 31 receives a new input operation (S1), the processes from step S2 to step S10 are repeated.

This completes the definition file update process.

(Effect of this embodiment)
According to the configuration of the present embodiment, when the system administrator performs an input operation for updating the definition file, the range of influence of the update is determined and the degree of influence of each definition file included in the range of influence is determined. .. Then, the influence information including the information indicating the influence range and the influence degree is generated, and the influence information is presented to the work terminal of the system administrator. As a result, the effect of updating the definition file (system update) can be presented to the system administrator in an easy-to-understand manner.

In addition, create a recommended new definition file and present it to your system administrator. As a result, the system administrator can reduce the trouble and cost of creating a new definition file.

[Embodiment 2]
In this embodiment, a method of repairing a problem such as a system bug will be described using a communication system. The configuration of the communication system 1 according to the present embodiment is the same as that of the communication system 1 (see FIG. 1) according to the first embodiment.

In the present embodiment, when a bug occurs during the operation of the communication system 1, the definition file update unit 35 executes business processing by referring to the actual information (see FIG. 3) stored in the actual information storage unit 52. The last business process (referred to as "last business process") executed by the unit 36 (that is, immediately before the bug occurs) is specified. Further, the definition file update unit 35 specifies the definition file corresponding to the last business process from the definition files stored in the definition file storage unit 51.

Next, the definition file update unit 35 acquires the difference processing information regarding the last specified business process from the difference extraction unit 33. Here, the difference processing information may be temporarily stored in a memory (not shown).

The definition file update unit 35 restores the definition file immediately before the bug occurs by using the difference processing information acquired from the difference extraction unit 33. This allows the system to be repaired.

(Effect of this embodiment)
According to the configuration of the present embodiment, when a problem such as a bug occurs in the communication system, the definition file immediately before the bug occurs is restored. This makes it possible to quickly fix problems in the communication system.

[Embodiment 3]
In the present embodiment, a system management device having a minimum configuration for solving the problem will be described.

(System management device 230)
FIG. 10 is a block diagram showing a configuration of the system management device 230 according to the present embodiment. As shown in FIG. 10, the system management device 230 includes a receiving unit 231, an influence range determination unit 232, and an information presenting unit 233.

The receiving unit 231 receives a system update request from a work terminal or the like (not shown).

The influence range determination unit 232 determines the influence range associated with the update of the definition file that is the target of the update request.

The information presentation unit 233 causes a work terminal or the like (not shown) to present one or more definition files included in the influence range determined by the influence range determination unit 232.

(Effect of this embodiment)
According to the configuration of the present embodiment, when a system update request is received, the range of influence associated with the update of the definition file that is the target of the update request is determined, and the determination result is presented. The system administrator confirms the presented range of influence using a work terminal or the like. This makes it possible to present the impact of updating the system in an easy-to-understand manner.

[Embodiment 4]
(About hardware configuration)
In each embodiment of the present disclosure, each component of each device represents a block of functional units. A part or all of each component of each device is realized by an arbitrary combination of the information processing device 900 and the program as shown in FIG. 11, for example. FIG. 11 is a block diagram showing an example of a hardware configuration of the information processing device 900 that realizes each component of each device. The information processing device 900 functions in the same manner as the system management device of the communication system according to the first to third embodiments. In other words, the system management device of the communication system according to the first to third embodiments can be realized by the components of the information processing device 900 according to the present embodiment.

As shown in FIG. 11, the information processing apparatus 900 includes the following configuration as an example.

-CPU (Central Processing Unit) 901 or processor-ROM (Read Only Memory) 902
-RAM (Random Access Memory) 903
-Program 904 loaded into RAM 903
A storage device 905 that stores the program 904.
Drive device 907 that reads and writes the recording medium 906.
-Communication interface 908 that connects to the communication network 909
-I / O interface 910 for inputting / outputting data
-Bus 911 connecting each component
Each component of each device in each embodiment is realized by the CPU 901 or the processor acquiring and executing the program 904 that realizes these functions. The program 904 that realizes the functions of each component of each device is stored in, for example, a storage device 905 or ROM 902 in advance, and is loaded and executed by the CPU 901 or the processor in the RAM 903 as needed. The program 904 may be supplied to the CPU 901 via the communication network 909, or may be stored in the recording medium 906 in advance, and the drive device 907 may read the program and supply the program to the CPU 901 or the processor.

(Effect of this embodiment)
According to the configuration of the present embodiment, it has the same function as the system management device according to the first to third embodiments. Therefore, the same effect as that of the system management device described in the first to third embodiments can be obtained.

1 Communication system 30 System management device 31 Business management unit 32 Common processing extraction unit 230 System management device 341 Impact range determination unit 342 Impact determination unit 343 Impact information presentation unit

Claims (7)

Receiving means to receive system update requests and
An influence range determination means for determining the influence range associated with the update of the definition file that is the target of the update request, and
An impact degree determining means for determining the impact degree when the definition file, which is the target of the update request, is updated, and
The information presenting means for presenting one or a plurality of definition files included in the influence range determined by the influence range determining means is provided .
The information presenting means generates impact information and displays the generated impact information, and the impact information is reserved for each definition file, such as information indicating the range of impact, information indicating the degree of impact, and so on. Includes information that indicates an upcoming update and information that indicates a recommended update
System management device. The system management device according to claim 1, wherein the scope of influence includes other definition files that define processes that are common to at least a part of the processes defined by the definition file that is the target of the update request. .. It also has a common process extraction means that extracts common processes that are commonly defined in multiple definition files.
The system management device according to claim 1 or 2, wherein the influence range determining means determines the influence range based on the information indicating the common processing extracted by the common processing extraction means. The system management device according to claim 1 , wherein the degree of influence is an index representing the amount of resources used when the process defined by the definition file that is the target of the update request is executed. The system management device according to any one of claims 1 to 4 , wherein the information presenting means further presents an update proposal of one or a plurality of definition files included in the influence range. The system management device
Receives a system update request and
Determine the range of influence associated with the update of the definition file that is the target of the update request.
The degree of influence when the definition file, which is the target of the update request, is updated is determined.
Present one or more definition files included in the scope of influence
When presenting one or more of the definition files included in the influence range, the influence information is generated and the generated influence information is displayed, and the influence information is information indicating the influence range for each definition file. , Information indicating the degree of impact, information indicating a pending update schedule, and information indicating a recommended update.
System management method. Receiving system update requests,
Determining the range of influence associated with the update of the definition file that is the target of the update request,
Determining the degree of influence when the definition file, which is the target of the update request, is updated,
Presenting one or more definition files included in the scope of influence,
Let the computer device run
When the computer device is made to present one or more of the definition files included in the influence range, the influence information is generated and the generated influence information is displayed, and the influence information is influenced for each definition file. Includes scope information, impact information, pending update schedule information, and recommended update information.
program.

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