JP7092632B2 - Information processing equipment and programs - Google Patents

Description

Embodiments of the present invention relate to information processing devices and programs.

Conventionally, for example, there is a customer server that stores customer information about a customer who has become a member. Then, in an information processing device such as a POS (Point of Sales) terminal connected to the customer server, customer identification information (for example, a customer code or customer number) is input, and the customer server is searched based on the customer identification information. And had obtained the necessary customer information.

By the way, recently, since the number of services to customers is increasing, there are stores equipped with a plurality of customer servers. For example, the first customer information for customers who visit the store is stored in the first customer server for the store, and for example, the second customer information for customers who shop at the net supermarket is stored in the second customer server for the net supermarket. I remember.

However, for example, even if the second customer server is accessed from the information processing device installed in the store and the second customer information (for example, the customer rank in the net supermarket) is to be confirmed, the customer identification information for the net supermarket is input. Since the information processing device is connected only to the first customer server and cannot access the second customer server, the second customer information could not be acquired.

An object to be solved by the present invention is to provide an information processing device and a program capable of acquiring customer information from a customer server of any of a plurality of customer servers.

The information processing device of the embodiment is an information processing device capable of communicating with a plurality of customer servers that store customer information of customers in different systems of customer identification information, and is an input unit for inputting customer identification information that identifies the customer. And, whether the customer identification information of the customer input from the input unit is the first customer identification information of the first system or the second customer identification information of the second system different from the first customer identification information. When the code system determination unit for determination and the code system determination unit determine that the first customer identification information is the first customer identification information, the first customer server corresponding to the first customer identification information among the plurality of customer servers. When the customer information of the customer specified by the first customer identification information is acquired from the above and the code system determination unit determines that the second customer identification information is used, the first of the plurality of customer servers is described. It includes a customer information acquisition unit that acquires customer information of the customer specified by the second customer identification information from a second customer server corresponding to the second customer identification information different from the customer server.

FIG. 1 is a schematic diagram showing a customer management system according to an embodiment. FIG. 2 is a block diagram showing a hardware configuration of a POS terminal. FIG. 3 is a block diagram showing a hardware configuration of the first customer server. FIG. 4 is a block diagram showing a hardware configuration of the second customer server. FIG. 5 is a diagram showing a part of the customer DB of the first customer server. FIG. 6 is a diagram showing a part of the customer DB of the second customer server. FIG. 7 is a functional block diagram showing a functional configuration of a POS terminal. FIG. 8 is a flowchart showing the flow of control processing of the POS terminal.

Hereinafter, embodiments will be described in detail with reference to the drawings. In the embodiment, the POS terminal will be described as an example of the information processing apparatus. Further, in the embodiment, the customer code that identifies the customer will be described as an example of the customer identification information. The customer code is composed of multiple digits. The embodiments described below do not limit the invention.

FIG. 1 is a schematic diagram showing a customer management system including a POS terminal 1 according to the first embodiment. As shown in FIG. 1, the customer management system includes one or a plurality of POS terminals 1 and a first customer server 3 that stores customer information for each customer code, which is customer identification information that identifies a customer, in the store. A second customer server 4 and a store server 5 that manages sales in the store are provided. The POS terminal 1, the first customer server 3, the second customer server 4, and the store server 5 are connected to each other by a communication line L1 such as a LAN (Local Area Network), and can communicate with each other.

The POS terminal 1 performs sales registration processing and payment processing for products sold at stores (products purchased by customers). The sales registration process acquires product information such as the product name and price of the product based on the product code which is the product identification information that identifies the input product, and displays the display unit (display unit for the operator in FIG. 2). 17 and the customer display unit 18) display and store the product information unit 132 (see FIG. 2). In addition, the settlement process displays the total amount of money related to the transaction based on the product information for which sales registration processing has been performed, and issues a receipt printed with the product information and settlement information (deposits, change, etc. received from the customer). The process of doing. In addition, transaction processing includes sales registration processing and settlement processing. Further, the transaction information includes product information and payment information.

The first customer server 3 is installed in a store. The first customer server 3 stores customer information of customers who shop at stores for each customer. The customer information stored in the first customer server 3 is, for example, a customer's name, address, possession points, attributes, purchase history in a store, an email address, a customer rank of a store, and the like.

When the customer code is input in the POS terminal 1, the POS terminal 1 inquires about the customer information from the first customer server 3 when the customer code is 16 digits described later. When the first customer server 3 receives an inquiry for customer information, the first customer server 3 identifies the customer based on the received customer code, and transfers the customer information stored in association with the customer code to the POS terminal 1 inquired. Send. The POS terminal 1 stores the received customer information and executes a process related to the customer information such as giving points to the customer, for example.

The second customer server 4 is a server different from the first customer server 3, and is installed in, for example, a store or a headquarters that manages a plurality of stores. In the embodiment, it is assumed that the second customer server 4 is installed in the store. The second customer server 4 stores, for example, customer information of customers who shop at a net supermarket for each customer. The customer information stored in the second customer server 4 is, for example, a customer's name, address, possession points, attributes, purchase history in a net supermarket, an email address, a net supermarket customer rank, and the like. An online supermarket is an order made by ordering a product from a customer terminal such as a home PC (Personal Computer) or tablet terminal to an online super server (not shown) via the Internet without visiting the store. It is a mechanism to have products delivered from the store to your home.

When the input customer code has 8 digits, which will be described later, the POS terminal 1 inquires the second customer server 4 for customer information. When the second customer server 4 receives an inquiry for customer information, the second customer server identifies the customer based on the received customer code, and transfers the customer information stored in association with the customer code to the POS terminal 1 inquired. Send. The POS terminal 1 stores the received customer information and confirms, for example, the rank of the customer in the net supermarket.

The store server 5 receives product information, payment information, and the like related to the sold products from a plurality of connected POS terminals 1. The store server 5 collects product information and payment information from the POS terminal 1 and manages store sales and the like.

Next, the hardware configuration of the POS terminal 1 will be described. FIG. 2 is a block diagram showing a hardware configuration of the POS terminal 1. As shown in FIG. 2, the POS terminal 1 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a memory unit 14, and the like. The CPU 11 is the control subject. ROM 12 stores various programs. The RAM 13 develops programs and various data. The memory unit 14 stores various programs. The CPU 11, ROM 12, RAM 13, and memory unit 14 are connected to each other via a bus 15. The CPU 11, ROM 12, and RAM 13 constitute the control unit 100. That is, the control unit 100 executes the control process related to the POS terminal 1 described later by operating the CPU 11 according to the control program stored in the ROM 12 or the memory unit 14 and expanded in the RAM 13.

The RAM 13 includes a customer code unit 131, a product information unit 132, and a customer information unit 133. The customer code unit 131 stores a customer code that identifies a customer input from the customer code input unit 22. The product information unit 132 stores the product information of the product acquired from the product master (not shown) based on the product code that identifies the product acquired corresponding to the symbol read by the symbol reading unit 21. The customer information unit 133 stores the customer information acquired from the customer server based on the input customer code.

The memory unit 14 is composed of a non-volatile memory such as an HDD (Hard Disc Drive) or a flash memory in which stored information is retained even when the power is turned off. The memory unit 14 includes a control program unit 141, a customer code corresponding unit 142, and the like. The control program unit 141 stores a control program for controlling the POS terminal 1. The customer code correspondence unit 142 stores the system of the customer identification information and whether the code system determination unit is the first customer identification information or the second customer identification information in association with each other.

The customer code corresponding unit 142 stores a 16-digit (first system) customer code in association with the contact destination of the first customer server 3. The customer code corresponding unit 142 stores the customer code of 8 digits (second system) in association with the contact destination of the second customer server 4. In the embodiment, two types of systems, a first system and a second system, are used, but customer codes of three or more types may be used. In this case, the customer code handling unit 142 stores the customer server of the inquiry destination for three or more types of systems.

Further, the control unit 100 is connected to the operator display unit 17, the customer display unit 18, the operation unit 19, the printing unit 20, the symbol reading unit 21, and the customer code input unit 22 via the bus 15 and the controller 16. There is. The operator display unit 17 displays information to the operator. The customer display unit 18 displays information to the customer. The operation unit 19 is a keyboard including keys such as a numeric keypad, a department key, and a closing key. The printing unit 20 issues a receipt printed with product information and payment information of the product for which payment processing has been performed. The symbol reading unit 21 optically reads the symbolized information, or captures and reads the symbolized information, and inputs the code information. Acquire the product code based on the entered code information. The customer code input unit 22 (input unit) acquires and inputs a customer code stored in, for example, a credit card for performing an inserted credit settlement or electronic money in which a monetary value is stored. When displaying a customer coat stored in a mobile terminal (not shown) as a symbol such as a barcode, the customer code included in the symbol read by the symbol reading unit 21 is acquired and input. You may. In this case, the symbol reading unit 21 is the input unit.

Further, the control unit 100 is connected to the communication unit 23 via the bus 15. The communication unit 23 is communicably connected to another POS terminal 1, a first customer server 3, a second customer server 4, and a store server 5 via a communication line L1.

Subsequently, the hardware configuration of the first customer server 3 will be described. FIG. 3 is a block diagram showing a hardware configuration of the first customer server 3. As shown in FIG. 3, the first customer server 3 includes a CPU 31, a ROM 32, a RAM 33, a memory unit 34, and the like. The CPU 31 is the control subject. The ROM 32 stores various programs. The RAM 33 develops programs and various data. The memory unit 34 stores various programs. The CPU 31, ROM 32, RAM 33, and memory unit 34 are connected to each other via a bus 35. The CPU 31, ROM 32, and RAM 33 constitute the control unit 300. That is, the control unit 300 executes the control process related to the first customer server 3 by operating the CPU 31 according to the control program stored in the ROM 32 or the memory unit 34 and expanded in the RAM 33.

The memory unit 34 is composed of a non-volatile memory such as an HDD or a flash memory in which stored information is retained even when the power is turned off. The memory unit 34 includes a control program unit 341 and a customer DB (database) 342. The control program unit 341 stores a control program for controlling the first customer server 3. The customer DB 342 will be described later with reference to FIG.

Further, the control unit 300 is connected to the display unit 37 and the operation unit 38 via the bus 35 and the controller 36. The display unit 37 displays information. The operation unit 38 is a keyboard provided with various keys.

Further, the control unit 300 is connected to the communication unit 39 via the bus 35. The communication unit 39 is communicably connected to each POS terminal 1, the second customer server 4, and the store server 5 via the communication line L1.

Subsequently, the hardware configuration of the second customer server 4 will be described. The second customer server 4 has the same hardware configuration as the first customer server 3. FIG. 4 is a block diagram showing a hardware configuration of the second customer server 4. As shown in FIG. 4, the second customer server 4 includes a CPU 41, a ROM 42, a RAM 43, a memory unit 44, and the like. The CPU 41 is the control subject. The ROM 42 stores various programs. The RAM 43 develops programs and various data. The memory unit 44 stores various programs. The CPU 41, ROM 42, RAM 43, and memory unit 44 are connected to each other via a bus 45. The CPU 41, ROM 42, and RAM 43 form the control unit 400. That is, the control unit 400 executes the control process related to the second customer server 4 by operating the CPU 41 according to the control program stored in the ROM 42 or the memory unit 44 and expanded in the RAM 43.

The memory unit 44 is composed of a non-volatile memory such as an HDD or a flash memory in which stored information is retained even when the power is turned off. The memory unit 44 includes a control program unit 441 and a customer DB (database) 442. The control program unit 441 stores a control program for controlling the second customer server 4. The customer DB 442 will be described later with reference to FIG.

Further, the control unit 400 is connected to the display unit 47 and the operation unit 48 via the bus 45 and the controller 46. The display unit 47 displays information. The operation unit 48 is a keyboard having various keys.

Further, the control unit 400 is connected to the communication unit 49 via the bus 45. The communication unit 49 is communicably connected to each POS terminal 1, the first customer server 3, and the store server 5 via the communication line L1.

Next, the customer DB 342 will be described. FIG. 5 is a diagram showing a customer DB 342. As shown in FIG. 5, the customer DB 342 stores customer information of a customer who makes a purchase at a store. The customer DB 342 has a customer code unit 3421 and a customer information unit 3422. The customer code unit 3421 stores a 16-digit (first system) customer code (first customer identification information) for each customer. The customer information unit 3422 stores customer information of each customer in association with each customer code stored in the customer code unit 3421.

Next, the customer DB 442 will be described. FIG. 6 is a diagram showing a customer DB 442. As shown in FIG. 6, the customer DB 442 stores customer information of a customer who makes a purchase at an online supermarket. The customer DB 442 has a customer code unit 4421 and a customer information unit 4422. The customer code unit 4421 stores an 8-digit (second system) customer code (second customer identification information) for each customer. The customer information unit 4422 stores the customer information of each customer in association with each customer code stored in the customer code unit 4421.

It should be noted that the case where the first customer identification information has 16 digits and the second customer identification information has 8 digits is an example, and the first customer identification information and the second customer identification information have different numbers of digits. Just do it.

From here, the functional configuration of the POS terminal 1 will be described. FIG. 7 is a functional block diagram showing a functional configuration of the POS terminal 1. As shown in FIG. 7, the control unit 100 of the POS terminal 1 functions as a code input determination unit 101, a code system determination unit 102, and a customer information acquisition unit 103.

The code input determination unit 101 determines whether or not the customer code read by the customer code input unit 22, which is an input unit, has been input.
Based on the number of digits of the input customer code (customer identification information), the code system determination unit 102 determines whether the input customer code is the first customer identification information of the first system (16 digits) or the first customer. It is determined whether the information is the second customer specific information of the second system (8 digits) different from the specific information.

When the customer information acquisition unit 103 determines that the code system determination unit 102 is the first customer identification information, the first customer server 3 to the first customer server 3 corresponding to the first customer identification information among the plurality of customer servers. When the customer information of the customer specified by the customer identification information is acquired and the code system determination unit 102 determines that the customer identification information is the second customer identification information, the second customer server is different from the first customer server 3 among the plurality of customer servers. 2 Acquire the customer information of the customer specified by the second customer identification information from the second customer server 4 corresponding to the customer identification information.

The customer information acquisition unit 103 inquires of the customer server determined based on the system determined by the code system determination unit 102 for the customer information of the customer specified by the customer code. When the customer information acquisition unit 103 determines that the code system determination unit 102 is a 16-digit customer code (first customer identification information), the customer information acquisition unit 103 first determines based on the information stored in the customer code correspondence unit 142. Inquire customer information to the customer server 3. The customer information acquisition unit 103 receives (acquires) customer information associated with the first customer specific information from the first customer server 3 that has made an inquiry.

When the customer information acquisition unit 103 determines that the code system determination unit 102 is an 8-digit customer code (second customer identification information), the second customer information acquisition unit 103 is based on the information stored in the customer code correspondence unit 142. Inquire customer information to the customer server 4. The customer information acquisition unit 103 receives (acquires) customer information associated with the second customer identification information from the second customer server 4 that has made an inquiry.

Next, the control process of the POS terminal 1 will be described. FIG. 8 is a flowchart showing the flow of control processing of the POS terminal 1. As shown in FIG. 8, the code input determination unit 101 of the POS terminal 1 determines whether the customer code has been input from the customer code input unit 22 (S11). When the code input determination unit 101 determines that the customer code has been input from the customer code input unit 22 (Yes in S11), the control unit 100 stores the input customer code in the customer code unit 131.

Next, the code system determination unit 102 determines whether the input customer code is the first customer identification information or the second customer identification information based on the number of digits of the customer code stored in the customer code unit 131. (S12).

When the code system determination unit 102 determines that the customer identification information is the first customer (Yes in S12), the customer information acquisition unit 103 is stored in the customer code correspondence unit 142 based on the first customer identification information. The information is searched, and the first customer server 3 is inquired about the customer information of the customer specified by the first customer identification information (S13). Then, the customer information acquisition unit 103 receives (acquires) the customer information associated with the first customer identification information from the first customer server 3 (S16). Then, the control unit 100 stores the received customer information in the customer information unit 133 (S17). Then, the control unit 100 returns to S11.

On the other hand, in S12, when the code system determination unit 102 determines that the information is not the first customer identification information (No in S12), the code system determination unit 102 has the number of digits of the customer code stored in the customer code unit 131. Based on the above, it is determined whether the input customer code is the second customer identification information or the second customer identification information (S14). When the code system determination unit 102 determines that the customer identification information is the second customer (Yes in S14), the customer information acquisition unit 103 is stored in the customer code correspondence unit 142 based on the second customer identification information. The information is searched, and the second customer server 4 is inquired about the customer information of the customer specified by the second customer identification information (S15). Then, the customer information acquisition unit 103 receives (acquires) the customer information associated with the second customer identification information from the second customer server 4 (S16). Then, the control unit 100 stores the received customer information in the customer information unit 133 (S17). Then, the control unit 100 returns to S11.

Further, when the code system determination unit 102 determines that the information is not the second customer identification information (No in S14), the control unit 100 determines whether the input customer code is the first customer identification information or the second customer identification information. It is determined that there is no (for example, the number of digits is neither 16 digits nor 8 digits), and error processing is executed (S18). Then, the control unit 100 returns to S11.

On the other hand, in S11, when the code input determination unit 101 determines that the customer code is not input from the customer code input unit 22 (No in S11), the control unit 100 is based on the symbol read by the symbol reading unit 21. It is determined whether the product code has been entered (S21). If it is determined that the product code has been input (Yes in S21), the control unit 100 executes the sales registration process based on the product code (S22). Then, the control unit 100 returns to S11.

If it is determined that the product code is not input (No in S21), the control unit 100 determines whether the tightening key (not shown) arranged in the operation unit 19 has been operated (S23). .. The closing key is operated when the transaction with one customer is terminated. When it is determined that the closing key has been operated (Yes in S23), the control unit 100 executes the payment process based on the product information stored in the product information unit 132 (S24). Then, the control unit 100 returns to S11. If it is determined that the operation is not the tightening key (No in S23), the control unit 100 returns to S11.

According to such an embodiment, when the customer code is input, it is determined whether the customer code is the first customer identification information of the first system or the second customer identification information of the second system based on the system of the customer code. .. Then, in the case of the first customer identification information, the customer information associated with the first customer identification information is acquired from the first customer server 3. Further, in the case of the second customer identification information, the customer information associated with the second customer identification information is acquired from the second customer server 4. Therefore, customer information can be acquired from any customer server of a plurality of customer servers.

Although the embodiment of the present invention has been described above, this embodiment is presented as an example and is not intended to limit the scope of the invention. This novel embodiment can be implemented in various other embodiments, and various omissions, replacements, and changes can be made without departing from the gist of the invention. This embodiment is included in the scope and gist of the invention, and is also included in the scope of the invention described in the claims and the equivalent scope thereof.

For example, in the embodiment, it is determined whether the customer code is the first customer identification information of the first system or the second customer identification information of the second system based on the difference in the number of digits of the input customer code. However, the present invention is not limited to this, and the number of digits of the customer code of the first customer identification information and the second customer identification information may be different or the same. Based on the digit of the digit, the code system determination unit 102 may determine whether it is the first customer identification information of the first system or the second customer identification information of the second system. For example, when the most significant two digits of the customer code are "10", the code system determination unit 102 determines that it is the first customer identification information of the first system, and the most significant two digits of the customer code is "20". In the case of ", the code system determination unit 102 may determine that it is the second customer identification information of the second system.

Further, in the embodiment, the POS terminal 1 has been described as an example of the information processing device. However, the information processing device may be any device that is communicably connected to the first customer server 3 and the second customer server 4, and is, for example, a customer information terminal installed in a store and providing information to a customer. You may.

Further, in the embodiment, a customer code composed of a plurality of digits is used as the customer code. However, the customer code (that is, the first customer identification information and the second customer identification information) may be, for example, an alphabet, a symbol, or the like, or a mixture of all or a plurality of numbers, alphabets, symbols, and the like. It may be a thing.

Further, in the embodiment, the customer code is input by the customer code input unit 22 reading the card information or by the symbol reading unit 21 reading the symbol displayed on the mobile terminal. However, the present invention is not limited to this, and for example, a customer code stored in a mobile terminal may be input using short-range wireless communication or infrared rays.

The program executed by the POS terminal 1 of the embodiment is a file in an installable format or an executable format, and is a computer such as a CD-ROM, a flexible disk (FD), a CD-R, or a DVD (Digital Versatile Disk). It is recorded and provided on a readable recording medium.

Further, the program executed by the POS terminal 1 of the embodiment may be configured to be provided by storing it on a computer connected to a network such as the Internet and downloading it via the network. Further, the program executed by the POS terminal 1 of the embodiment may be configured to be provided or distributed via a network such as the Internet.

Further, the program executed by the POS terminal 1 of the embodiment may be configured to be provided by incorporating it into a ROM or the like in advance.

1 POS terminal 3 1st customer server 4 2nd customer server 11 CPU
21 Symbol reader 22 Customer code input 31 CPU
41 CPU
100 Control unit 101 Code input judgment unit 102 Code system judgment unit 103 Customer information acquisition unit 131 Customer code unit 133 Customer information unit 142 Customer code response unit 300 Control unit 400 Control unit

JP-A-2015-108892

Claims (6)

An information processing device that can communicate with multiple customer servers that store customer information of customers in different systems of customer-specific information.
An input section for entering customer-specific information that identifies the customer,
It is determined whether the customer identification information of the customer input from the input unit is the first customer identification information of the first system or the second customer identification information of the second system different from the first customer identification information. Code system judgment department and
When the code system determination unit determines that the customer identification information is the first customer identification information, the first customer server corresponding to the first customer identification information among the plurality of customer servers uses the first customer identification information. When the customer information of the specified customer is acquired and the code system determination unit determines that it is the second customer identification information, the second customer server different from the first customer server among the plurality of customer servers. A customer information acquisition unit that acquires customer information of the customer specified by the second customer identification information from a second customer server corresponding to the customer identification information, and
Information processing device equipped with. The code system determination unit determines whether the information is the first customer identification information or the second customer identification information based on the number of digits of the input customer identification information.
The information processing apparatus according to claim 1. The code system determination unit determines whether the customer identification information is the first customer identification information or the second customer identification information based on the information indicated by the number of the specific digit of the input customer identification information.
The information processing apparatus according to claim 1. A customer-specific information handling unit that stores a system of customer-specific information and whether the code system determination unit is the first customer-specific information or the second customer-specific information in association with each other.
The information processing apparatus according to any one of claims 1 to 3, further comprising. The information processing device is a sales data processing device that executes sales registration processing of products to be sold.
The information processing apparatus according to any one of claims 1 to 4. A computer as an information processing device that can communicate with multiple customer servers that store customer information of customers in different systems of customer-specific information and has an input unit for inputting customer-specific information that identifies customers.
It is determined whether the customer identification information of the customer input from the input unit is the first customer identification information of the first system or the second customer identification information of the second system different from the first customer identification information. Code system judgment department and
When the code system determination unit determines that the customer identification information is the first customer identification information, the first customer server corresponding to the first customer identification information among the plurality of customer servers uses the first customer identification information. When the customer information of the specified customer is acquired and the code system determination unit determines that it is the second customer identification information, the second customer server different from the first customer server among the plurality of customer servers. A customer information acquisition unit that acquires customer information of the customer specified by the second customer identification information from a second customer server corresponding to the customer identification information, and
A program to make it work.

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