JP7052574B2 - Image forming device - Google Patents

Description

The present invention relates to an image forming apparatus, and more particularly to a technique for providing information for eliminating a jam.

An image forming device such as a copier, a facsimile, a printer, or a compound machine having a plurality of functions of these devices forms an image on the paper fed from the paper feeding unit, and the paper on which the image is formed is taken out of the device. However, if the paper is not fed or ejected normally and a jam (paper jam) occurs, the printing process is stopped and the guidance is to remove the jammed paper together with the jam occurrence position. A message indicating the procedure (method of resolving the jam) is displayed on the display unit (see, for example, Patent Documents 1 and 2 below).

Japanese Unexamined Patent Publication No. 2011-152983 Japanese Unexamined Patent Publication No. 2009-20637

However, it may be difficult for the user to eliminate the jam just by referring to the guidance prepared in advance. This is because there is no jammed paper in a place that can be easily confirmed by the user, and the appropriate method for eliminating the jam is slightly different depending on the state and specifications of each image forming apparatus.

In addition, a user who is not very familiar with the mechanism of the image forming apparatus may make a mistake in the work procedure and cause another problem. If another problem arises, it becomes necessary to contact a maintenance person who has maintenance work ability, and it takes a long time to eliminate the jam, which greatly reduces productivity.

The present invention has been made in view of the above circumstances, and an object of the present invention is to provide information for resolving jam more appropriately than before.

When performing the jam clearing work, the user may clear the jam by using the user's own technique not described in the prepared guidance. Also, during the jam resolution process, the user may notice new notes not mentioned in the guidance. If you can share new notes that are not mentioned in these unique techniques and guidance with other users, you can help resolve the jam and reduce the chances of contacting the maintainer to resolve the jam. , It is possible to prevent a decrease in productivity.

The image forming apparatus according to one aspect of the present invention has a display unit, an image forming unit that forms an image on paper, a detection unit that detects the occurrence of jam, and a jam of the type in association with the type of jam. A storage unit that stores related guidance and, when the detection unit detects the occurrence of jam, the guidance stored in the storage unit and related to the type of jam that has occurred is displayed on the display unit. The display control unit, the operation reception unit that accepts the operation input from the user, and the operation reception unit that receives the user instruction requesting the addition of a comment to the guidance when the guidance is displayed on the display unit. In this case, the mode is shifted to an input mode that enables the addition of the comment, and when the operation receiving unit accepts the additional input of the comment in the input mode, the added comment is associated with the related jam type. The display control unit includes a storage control unit that stores the jam in the storage unit and a determination unit that determines whether or not the comment related to the type of jam that has occurred exists in the storage unit. When the detection unit detects the occurrence of jam and the determination unit determines that the comment related to the type of jam that has occurred exists in the storage unit, the comment is used as the type of jam that has occurred. In addition to the guidance related to, it is displayed on the display unit.

Further, the image forming apparatus according to one aspect of the present invention has a display unit, an image forming unit that forms an image on paper, a detection unit that detects the occurrence of jam, and a jam type. A storage unit that stores guidance related to jam, and a storage unit that stores the guidance related to the type of jam that has occurred, which is stored in the storage unit when the detection unit detects the occurrence of jam, is displayed on the display unit. The display control unit includes a display control unit for displaying and an operation reception unit for receiving operation input from the user, and the display control unit requests that the operation reception unit display a jam list indicating the type of jam on the display unit. When the user instruction is received, the jam list is displayed on the display unit, and when the operation reception unit accepts a user selection from the jam list displayed on the display unit, the guidance is given. When the operation receiving unit receives the additional input of the comment in the input mode after shifting to the input mode that enables the addition of the comment, the added comment is associated with the type of jam selected by the user. The storage control unit further includes a storage control unit for storing in the storage unit and a determination unit for determining whether or not the comment related to the type of jam generated is present in the storage unit, and the display control unit has the detection unit. When the unit detects the occurrence of jam and the determination unit determines that the comment related to the type of jam that has occurred exists in the storage unit, the comment is added to the type of jam that has occurred. In addition to the related guidance, it is displayed on the display unit.

According to the present invention, it is possible to more appropriately provide information for eliminating jam. For example, comments (for example, user-specific techniques and new notes not described in the prepared guidance) can be added to the guidance displayed for jam elimination, so that the jam can be displayed. In addition to helping to resolve the jam, it is possible to reduce the chances of contacting the maintenance person, and it is possible to prevent a decrease in productivity by enabling quick resolution of jams.

It is a schematic partial sectional front view which showed the structure of the image forming apparatus which concerns on 1st Embodiment of this invention. It is a functional block diagram which roughly showed the main internal structure of the image forming apparatus which concerns on 1st Embodiment. (A) and (B) are diagrams showing an example of guidance displayed on the display unit. (A) to (D) are diagrams showing an example of guidance displayed on the display unit. It is a figure which showed an example of the guidance which a comment was displayed. It is a flowchart which showed an example of the processing operation performed in the control unit of the image forming apparatus which concerns on 1st Embodiment. (A) and (B) are diagrams showing an example of guidance displayed on the display unit. (A) to (C) are diagrams showing an example of guidance displayed on the display unit. It is a figure which showed an example of the display screen which displayed the jam list. (It is a figure which showed an example of the guidance displayed on the display part.

Hereinafter, the image forming apparatus according to the embodiment of the present invention will be described with reference to the drawings. FIG. 1 is a schematic partial cross-sectional front view showing the structure of the image forming apparatus according to the first embodiment of the present invention. The image forming apparatus 1 is a multifunction device having a plurality of functions such as a copy function, a printer function, a scanner function, and a facsimile function. The apparatus main body 11 has an operation unit 47, a document feeding unit 6, and a document. It includes a reading unit 5, an image forming unit 12, a fixing unit 13, a paper feeding unit 14, and a transport path 190.

The operation unit 47 receives instructions such as an image formation operation execution instruction from the operator regarding various operations and processes that can be executed by the image forming apparatus 1. The operation unit 47 includes a display unit 473 that displays operation guidance and the like to the operator. The display unit 473 is a touch panel, and the operator can operate the image forming apparatus 1 by touching the buttons and keys displayed on the screen.

A case where the document reading operation is performed by the image forming apparatus 1 will be described. The document reading unit 5 optically reads an image of a document conveyed by the document feeding unit 6 and passing through the transport scanning platen glass 161 or a document placed on the mounting scanning platen glass 162, and then an image is obtained. Generate data. The image data generated by the document reading unit 5 is stored in a built-in HDD (Hard Disk Drive), a computer connected to a network, or the like.

The document reading unit 5 has a light source, a reflection mirror, and the like, irradiates the document with the light source, and receives the reflected light with a CCD (Charge Coupled Device) sensor to read an image from the document.

A case where the image forming operation is performed by the image forming apparatus 1 will be described. The image forming unit 12 is fed from the paper feeding unit 14 based on the image data generated by the document reading operation, the image data stored in the built-in HDD, the image data received from the computer connected to the network, and the like. , A toner image is formed on the paper P as a recording medium conveyed by the transfer path 190.

The image forming unit 12 includes a photoconductor drum 121 for black, yellow, cyan, and magenta, and the photoconductor drum 121 is rotationally driven counterclockwise in the drawing. The transfer unit 120 includes an intermediate transfer belt 125 on which a toner image is transferred on its outer peripheral surface, a drive roller 125A, a driven roller 125B, and a primary transfer roller 126.

The intermediate transfer belt 125 is stretched between the drive roller 125A and the driven roller 125B, is driven by the drive roller 125A in a state of being in contact with the peripheral surface of the photoconductor 121, and runs endlessly while synchronizing with the photoconductor 121. do.

The toner images of each color (black, yellow, cyan, magenta) transferred onto the intermediate transfer belt 125 are superimposed on the intermediate transfer belt 125 by adjusting the transfer timing to form a color toner image.

The secondary transfer roller 210 transfers the color toner image formed on the surface of the intermediate transfer belt 125 from the paper feed unit 14 to the transfer path 190 at the nip portion N with the drive roller 125A sandwiching the intermediate transfer belt 125. It is to be transferred to the conveyed paper P.

The fixing portion 13 fixes the toner image on the paper P by thermocompression bonding, and the paper P subjected to the fixing treatment is discharged to the discharge tray 151.

The paper feed unit 14 includes a plurality of paper feed cassettes 141 and a pickup roller 145. A pickup roller 145 is provided above the paper feed cassette 141, and the paper P contained in the paper feed cassette 141 is fed by the pickup roller 145 toward the transport path 190, and the paper is conveyed by the transport path 190. P is conveyed to the transfer nip portion N by the transfer roller pair 19.

Further, the paper feed unit 14 includes a manual feed tray 142 and a pickup roller 146 that are openably and closably provided on the wall surface of the apparatus main body 11. The paper P set in the bypass tray 142 is fed out toward the transport path 190 by the pickup roller 146.

FIG. 2 is a functional block diagram schematically showing the main internal configuration of the image forming apparatus 1 according to the first embodiment. The image forming apparatus 1 includes a control unit 10, a document feeding unit 6, a document reading unit 5, an image forming unit 12, a fixing unit 13, a feeding unit 14, an operation unit 47, a document sensor 61, and a paper sensor 191. The same components as those of the image forming apparatus 1 shown in FIG. 1 are designated by the same reference numerals, and detailed description thereof will be omitted here.

The document sensor 61 is mounted on the document feeding unit 6 in order to detect a paper jam in the document. The paper sensor 191 is appropriately arranged near the pickup rollers 145, 146, the transport roller pair 19, the fixing portion 13, and the like shown in FIG. 1 in order to detect a paper jam in the paper P.

The document sensor 61 and the paper sensor 191 are composed of a known reflective photoelectric sensor including a light emitting element and a light receiving element for detecting the reflected light from the document or the paper P of the light emitted from the light emitting element, and the document or the paper. The tip or trailing edge of P is detected.

The control unit 10 includes a processor, a RAM (Random Access Memory), a ROM (Read Only Memory), and a dedicated hardware circuit. The processor is, for example, a CPU (Central Processing Unit), an ASIC (Application Specific Integrated Circuit), an MPU (Micro Processing Unit), or the like. The control unit 10 includes a control unit 100, an operation reception unit 101, a detection unit 103, a display control unit 105, a memory control unit 106, and a determination unit 107.

The control unit 10 is operated by the processor according to a control program stored in an HDD (not shown), so that the control unit 100, the operation reception unit 101, the detection unit 103, the display control unit 105, the storage control unit 106, and the determination unit It functions as a 107. However, these control units 100 and the like can be configured by hardware circuits, regardless of the operation according to the control program by the control unit 10. Hereinafter, the same applies to each embodiment unless otherwise specified.

The control unit 100 controls the overall operation of the image forming apparatus 1. The control unit 100 is connected to a document feeding unit 6, a document reading unit 5, an image forming unit 12, a fixing unit 13, a feeding unit 14, an operation unit 47, a document sensor 61, and a paper sensor 191 to drive each of these units. Control etc. For example, the control unit 100 controls the paper feeding unit 14 and the image forming unit 12 so that the image forming unit 12 forms an image based on the image data on the paper P fed from the paper feeding unit 14.

The operation reception unit 101 receives an operation input from the user via the operation unit 47. For example, the operation reception unit 101 accepts a user operation for a hard key included in the operation unit 47, and further receives a user operation for an operation screen displayed on the display unit 473 by a touch panel function of the display unit 473. Further, the operation reception unit 101 includes a setting reception unit 102 that accepts user settings of the display language.

The detection unit 103 detects the occurrence of jam based on the detection result of the document sensor 61 or the paper sensor 191. For example, when the detection signal of the document sensor 61 (or the paper sensor 191) is switched from OFF (indicating that there is no document or paper) to ON (indicating that there is document or paper), the detection unit 103 determines the document (or paper P). A predetermined time has elapsed since it is determined that the tip of the document has reached the detection position of the document sensor 61 (or the paper sensor 191) and the passage of the tip of the document (or paper P) is determined. However, when the detection signal of the document sensor 61 (or paper sensor 191) does not switch from ON to OFF, that is, the rear end of the document (or paper P) reaches the detection position of the document sensor 61 (or paper sensor 191). If it is determined that the jam has not occurred, it is determined that a jam has occurred.

When the detection unit 103 detects the occurrence of jam based on the detection result by the document sensor 61, the detection unit 103 sets the jam generation position (the position where the sensor is arranged, that is, the type of jam) with the document feeding unit 6. Can be identified. Further, when the detection unit 103 detects the occurrence of jam based on the detection result by the paper sensor 191, the detection unit 103 can specify the jam generation position from the arrangement location of the paper sensor 191.

The storage unit 104 is a storage device connected to the control unit 10, for example, an HDD or a memory. The storage unit 104 stores guidance related to the type of jam in association with the type of jam. The guidance prepared in advance is composed of a graphic portion indicating the position where the jam is generated and a message indicating a procedure for resolving the jam.

When the jam is generated near the third substantially right cover (named "right cover 3") from the top, which is openably and closably provided on the right wall surface of the device main body 11 (FIG. 1), the jam is eliminated. As a message indicating the procedure for this, for example, "Please clear the paper jam in the right cover 3. 1. Open the right cover 3. 2. Remove the jammed paper. 3. Return the right cover 3 to its original position. ". Further, the storage unit 104 stores messages constituting the guidance prepared in advance in a plurality of languages (for example, Japanese, English, German, French).

The display control unit 105 controls the display operation of the display unit 473. For example, when the detection unit 103 detects the occurrence of jam, the display control unit 105 reads and reads the guidance related to the type of jam generated from the storage unit 104 according to the setting language accepted by the setting reception unit 102. The guidance is displayed on the display unit 473.

3A and 3B are diagrams showing an example of guidance displayed on the display unit 473. The guidance G1 shown in FIG. 3A has an image diagram F1 showing a jam occurrence position and a message M1 displayed in Japanese indicating a procedure for resolving the jam. The image diagram F1 is composed of an external view F11 of the image forming apparatus 1 and a circle F12 showing the position of the “right cover 3” in which the jam has occurred. In addition, the message M1 contains the content such as "Please clear the paper jam on the right cover 3. 1. Open the right cover 3. 2. Remove the jammed paper. 3. Return the right cover 3 to its original position." It is displayed.

The guidance G1_E shown in FIG. 3B has an image diagram F1 showing a jam occurrence position and a message M1_E displayed in English indicating a procedure for resolving the jam.

The guidance may be displayed across a plurality of pages as shown in FIGS. 4A to 4D. For example, the display control unit 105 displays a message M11 such as "Please clear the paper jam of the right cover 3" in the guidance G11 on the first page, and "1. Open the right cover 3" in the guidance G12 on the second page. A message M12 such as "." Is displayed, a message M13 such as "2. Remove the jammed paper" is displayed in the guidance G13 on the third page, and "3. The right cover 3 is in the original position" in the guidance G14 on the fourth page. A message such as "Return to" is displayed.

For the guidance G11 to G13 on which the next page exists, the display control unit 105 presses [Next>] and follows the procedure. A message MN such as "" is displayed, and an operation button BN marked "Next>" is formed to advance to the next page. If the guidance G12 to G14 on which the previous page exists, press [<Back]. , Return to the previous page. A message MR such as "<" is displayed, and an operation button BR marked "<Back" is formed to return to the previous page.

Further, the display control unit 105 performs display control for switching the display to the next page when the operation reception unit 101 receives the operation of the operation button BN, and when the operation reception unit 101 receives the operation of the operation button BR, the front Performs display control to switch the display to the page.

The storage control unit 106 is an input mode that enables the addition of a comment when the operation reception unit 101 receives a user instruction requesting the addition of a comment to the guidance when the guidance is displayed on the display unit 473. When the operation reception unit 101 accepts the additional input of the comment in the input mode, the added comment is stored in the storage unit 104 in association with the type of the related jam.

For example, when the guidance G1 shown in FIG. 3A is displayed on the display unit 473, the user performs a predetermined operation on the operation unit 47, so that the operation reception unit 101 performs the operation reception unit 101 on the guidance G1. Upon receiving the user instruction requesting the addition of a comment, the storage control unit 106 displays the keyboard screen on the display unit 473 and shifts to the input mode in which the comment can be added. Further, as the predetermined operation, for example, pressing the hard key "#" provided in the operation unit 47 may be mentioned.

Further, when the operation reception unit 101 receives an additional input of a comment made by the user operating the keyboard screen in the input mode, the memory control unit 106 sets the added comment into a related jam type. It is stored in the storage unit 104 in association with each other. For example, as shown in FIG. 5, the storage control unit 106 stores the guidance G2 modified by the comment C1 in the storage unit 104.

FIG. 5 is a diagram showing an example of guidance in which comments are displayed. The guidance G2 includes an image diagram F1 showing the position where the jam occurs, a message M1 prepared in advance showing the procedure for resolving the jam, and "remove the paper in the MP tray before opening the right cover 3 and fix the right cover 2". It has a comment C1 such as "Check first if there is no paper in front." The "MP tray" is the manual feed tray 142 (FIG. 1), and the "right cover 2" is the second figure from the top provided on the right wall surface of the apparatus main body 11 (FIG. 1) so as to be openable and closable. It is about the right cover.

The determination unit 107 determines whether or not a comment related to the type of jam that has occurred exists in the storage unit 104.

Next, an example of the processing operation performed by the control unit 10 of the image forming apparatus 1 according to the first embodiment will be described with reference to the flowchart shown in FIG. It should be noted that this processing operation is a processing operation performed when the detection unit 103 detects the occurrence of jam.

First, the control unit 100 stops the printing process (S1), the detection unit 103 identifies the type of jam (jam generation position) (S2), and the determination unit 107 is related to the type of jam that has occurred. It is determined whether or not the comment exists in the storage unit 104, that is, whether or not the guidance has not been modified by the comment and the default guidance remains (S3).

When it is determined that the comment related to the type of jam generated by the determination unit 107 does not exist in the storage unit 104 (guidance remains the default) (NO in S3), the display control unit 105 is accepted by the setting reception unit 102. The guidance related to the type of jam generated is read from the storage unit 104 according to the set language, and the read guidance (for example, the guidance G1 shown in FIG. 3A and the guidance G1_E shown in FIG. 3B) is read. It is displayed on the display unit 473 (S4), and then the process moves to S6.

On the other hand, when it is determined that the comment related to the type of jam generated by the determination unit 107 exists in the storage unit 104 (YES in S3), the display control unit 105 receives comments and guidance related to the type of jam generated. Here, the guidance corrected by the comment is read, the read guidance (for example, the guidance G2 shown in FIG. 5) is displayed on the display unit 473 (S5), and then the process moves to S6.

The control unit 100 determines whether or not the detection signal from the document sensor 61 or the paper sensor 191 used for jam detection is switched from ON to OFF and the jam is resolved (S6), and the control unit 100 determines whether or not the jam has been resolved. When it is determined that the problem has been resolved (YES in S6), the control unit 100 cancels the printing stop (S7), the display control unit 105 erases the guidance display from the display unit 473 (S8), and this processing operation is performed. To finish.

On the other hand, when the control unit 100 determines that the jam has not been resolved (NO in S6), the storage control unit 106 uses a predetermined operation (for example, the hard key "#" provided in the operation unit 47). By performing the operation reception unit 101, it is determined whether or not the operation reception unit 101 has received the user instruction requesting the addition of a comment to the guidance displayed on the display unit 473 (S9).

When the storage control unit 106 determines that the operation reception unit 101 has received the user instruction by performing the above-mentioned predetermined operation (YES in S9), the storage control unit 106 shifts to the input mode capable of adding a comment. (S10), when the operation receiving unit 101 accepts the additional input of the comment in the input mode, the added comment is associated with the related jam type (that is, the type of the generated jam) and stored in the storage unit 104. It is stored (S11), and then the process moves to S6.

On the other hand, when the memory control unit 106 determines that the user has not performed the predetermined operation and the operation reception unit 101 has not received the user instruction (NO in S9), the process proceeds to S6 as it is. ..

According to the first embodiment described above, comments (for example, special techniques or new notes not described in the prepared guidance) can be added to the guidance to help eliminate jams and perform maintenance. It is possible to reduce the chances of contacting a person and prevent a decrease in productivity.

Next, the second embodiment will be described. In the first embodiment, the case where the guidance corrected by the comment is displayed on the display unit 473 is described as in the guidance G2 shown in FIG. 5, but in the second embodiment, the storage control unit 106 is described. , Apart from the original guidance prepared in advance, only the added comment is independently stored in the storage unit 104, and the display control unit 105 is added as shown in FIGS. 7A and 7B. Even if the guidance G3 having the comment C1 is displayed on the display unit 473 as the first page, the guidance G1 prepared in advance is displayed on the display unit 473 as the second page, and both are displayed separately on the display unit 473. good.

Further, as shown in FIGS. 4A to 4D, even when the guidance is displayed over a plurality of pages, the display control unit 105 is shown in FIGS. 8A to 8C. , The guidance G21 having the added comment C1 and the guidances G11, G12, etc. prepared in advance may be displayed separately on the display unit 473.

Next, a third embodiment will be described. As shown in FIGS. 7 (A) and 8 (A), the added comment may be valid for different types of jam. For example, it is added when the jam generation position is near the third approximately right cover (named "right cover 3") from the top, which is openably and closably provided on the right wall surface of the device main body 11 (FIG. 1). The comment C1 is also considered to be effective for jams generated near the third paper feed cassette 141 (named "cassette 3") from the top.

Therefore, in the third embodiment, when the operation reception unit 101 receives the user instruction requesting the diversion of the comment added in the input mode, the storage control unit 106 uses the added comment as the diversion destination designated by the user. It may be stored in the storage unit 104 in association with the type of jam.

For example, when the guidance G3 (FIG. 7 (A)) having the added comment C1 is displayed on the display unit 473, the user performs a predetermined operation (for example, the hard key “#” included in the operation unit 47. When the operation reception unit 101 receives the above user instruction by performing (holding down), the display control unit 105 displays the jam list L1 (see FIG. 9) indicating the type of jam on the display unit 473 and operates. When the reception unit 101 receives a user selection for selecting a jam type from the jam list L1 displayed on the display unit 473, the storage control unit 106 corresponds to the comment C1 to the jam type selected by the user. It is attached and stored in the storage unit 104.

FIG. 9 is a diagram showing an example of a display screen on which the jam list L1 is displayed. The display screen D1 has an image diagram F2 showing a jam generation position and a jam list L1. The image diagram F2 has an external view F11 of the image forming apparatus 1. In the external view F11, the jam occurrence position is indicated by the alphabets “A” to “I”, and the position name corresponding to the alphabet is the jam list L1. It is displayed in. Further, the jam list L1 is a touch button, and the user can select the type of jam.

When the jam list L1 is displayed on the display unit 473, for example, when the operation reception unit 101 receives the user operation of the touch button marked with the position name "cassette 3", the memory control unit 106 receives the comment C1. It is stored in the storage unit 104 in association with the type of jam (name "cassette 3") selected by the user.

Further, in the fourth embodiment, the operation receiving unit 101 accepts the user selection from the jam list L1 when the jam list L1 is displayed on the display unit 473 in the normal state, not when the jam occurs. If so, the memory control unit 106 shifts to an input mode that enables the addition of a comment to the guidance related to the jam type selected by the user, and in the input mode, the operation reception unit 101 inputs an additional comment. Upon acceptance, the added comment may be stored in the storage unit 104 in association with the type of jam selected by the user.

For example, in the normal state, when the user performs a predetermined operation (for example, long press of the hard key “*” provided in the operation unit 47), the operation reception unit 101 moves to the display unit 473 of the jam list L1. Upon receiving the user instruction requesting the display of the jam list L1, the display control unit 105 displays the display screen D1 (FIG. 9) having the jam list L1 on the display unit 473.

When the jam list L1 is displayed on the display unit 473 and the operation reception unit 101 receives the user operation of the touch button marked with the position name "right cover 3", the memory control unit 106 receives a comment on the guidance. When the operation receiving unit 101 receives an additional input of a comment in the input mode, the added comment is stored in the storage unit 104 in association with the jam type selected by the user. Let me. This makes it possible to add comments at other times, not during the jam resolution process.

By the way, it is determined that the storage unit 104 has a comment related to the type of jam generated by the determination unit 107, and the display control unit 105 determines the guidance G2 corrected by the comment related to the type of jam generated (FIG. 5). ) Is displayed on the display unit 473, but the unmodified guidances G1 and G1_E (FIGS. 3A and 3B) are not displayed on the display unit 473 in a language that can be understood by the user. Guidance will not be displayed.

Therefore, in the fifth embodiment, when the display control unit 105 displays the guidance G2 (FIG. 5) modified by the comment C1 on the display unit 473, the display control unit 105 uses the guidance prepared in advance as shown in FIG. An operation button BO marked "ORIGINAL" for instructing to switch the display is formed in the guidance G2, and the user operates the operation button BO to display the guidance in which the operation reception unit 101 has not been modified. When the requested user instruction is received, the pre-prepared guidance related to the type of jam generated, which is stored in the storage unit 104, is displayed on the display unit 473 according to the setting language received by the setting reception unit 102. ..

For example, when the setting language accepted by the setting reception unit 102 is "English", the display control unit 104 displays the guidance G1_E on the display unit 473. As a result, even if the guidance corrected by the comment is in a language that the user is not good at, the guidance prepared in advance in the language that the user is good at is displayed on the display unit 473, so that the guidance is given only in the language that the user is not good at. Can be avoided from being displayed.

The present invention is not limited to the configuration of the above embodiment, and various modifications are possible. Further, in the above embodiment, the multifunction device is described as one embodiment of the image forming apparatus according to the present invention, but this is only an example, and the other having a copy function, a printer function, and a facsimile function. It may be an image forming apparatus.

Further, the configurations and treatments shown in the above embodiments with reference to FIGS. 1 to 10 are merely one embodiment of the present invention, and the present invention is not intended to be limited to the configurations and treatments.

1 Image forming device 12 Image forming unit 100 Control unit 101 Operation reception unit 102 Setting reception unit 103 Detection unit 104 Storage unit 105 Display control unit 106 Storage control unit 107 Judgment unit

Claims (4)

Display and
An image forming part that forms an image on paper,
A detector that detects the occurrence of jam, and
A storage unit that stores guidance related to the type of jam in association with the type of jam,
A display control unit that displays the guidance related to the type of jam stored in the storage unit on the display unit when the detection unit detects the occurrence of jam.
The operation reception unit that accepts operation input from the user,
When the guidance is displayed on the display unit and the operation reception unit receives a user instruction requesting the addition of a comment to the guidance, the mode shifts to an input mode that enables the addition of the comment. In the input mode, when the operation receiving unit receives the additional input of the comment, the storage control unit that stores the added comment in the storage unit in association with the type of the related jam.
A determination unit for determining whether or not the comment related to the type of jam generated is present in the storage unit is provided.
When the display control unit detects the occurrence of jam and the determination unit determines that the comment related to the type of jam that has occurred exists in the storage unit, the display control unit makes the comment. , An image forming apparatus to be displayed on the display unit in addition to the guidance related to the type of jam generated. When the operation receiving unit receives a user instruction requesting the diversion of the comment added in the input mode, the memory control unit receives the added comment as the type of jam of the diversion destination designated by the user. The image forming apparatus according to claim 1, wherein the image forming apparatus is stored in the storage unit in association with the above. Display and
An image forming part that forms an image on paper,
A detector that detects the occurrence of jam, and
A storage unit that stores guidance related to the type of jam in association with the type of jam,
A display control unit that displays the guidance related to the type of jam stored in the storage unit on the display unit when the detection unit detects the occurrence of jam.
It is equipped with an operation reception unit that accepts operation input from the user, and also has an operation reception unit.
The display control unit displays the jam list on the display unit when the operation reception unit receives a user instruction requesting display of the jam list indicating the type of jam on the display unit.
When the operation reception unit accepts a user selection from the jam list displayed on the display unit, the operation reception unit shifts to an input mode capable of adding a comment to the guidance, and the operation is performed in the input mode. When the reception unit accepts the additional input of the comment, the storage control unit that associates the added comment with the type of jam selected by the user and stores it in the storage unit.
Further provided with a determination unit for determining whether or not the comment related to the type of jam generated is present in the storage unit.
When the display control unit detects the occurrence of jam and the determination unit determines that the comment related to the type of jam that has occurred exists in the storage unit, the display control unit makes the comment. , An image forming apparatus to be displayed on the display unit in addition to the guidance related to the type of jam generated. In addition to having a setting reception unit that accepts user settings for the display language,
The storage unit stores the guidance prepared in advance in a plurality of languages, respectively.
When the display control unit detects the occurrence of jam, and the determination unit determines that the comment related to the type of jam that has occurred exists in the storage unit, the comment and the display control unit Guidance related to the type of jam that has occurred is displayed on the display unit, while the judgment unit determines that the comment related to the type of jam that has occurred does not exist in the storage unit. According to the setting language accepted by the setting reception unit, the pre-prepared guidance related to the type of jam that has occurred, which is stored in the storage unit, is displayed on the display unit.
When the guidance corrected by the comment is displayed on the display unit, if the operation reception unit receives a user instruction requesting the display of the guidance that has not been modified, the setting reception unit accepts the instruction. The invention according to any one of claims 1 to 3, wherein the pre-prepared guidance related to the type of jam generated in the storage unit is displayed on the display unit according to the set language. Image forming device.

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