JP6969122B2 - Delivery support system, delivery station equipment, and user / delivery management equipment - Google Patents

Description

The present invention relates to a technique for supporting delivery refusal of a delivery item from an unknown sender in a delivery service such as mail or home delivery.

In delivery services such as mail and home delivery, it has become a social problem that unnecessary deliveries are delivered from unknown senders due to leakage of personal information. As a technique for reducing deliveries from such unknown senders, for example, Patent Document 1 describes a method in which a delivery company determines whether or not a deliverable can be delivered according to delivery conditions specified in advance by the recipient. Has been done. Further, Patent Document 2 describes a method in which a sender whose receipt refusal by the recipient exceeds a certain threshold value can be refused receipt of the delivered goods from the sender. Further, Patent Document 3 describes a method of providing information on a sender to a recipient before delivering the delivered product so that the recipient can select whether or not the delivered product can be delivered.

Japanese Unexamined Patent Publication No. 2004-287726 Japanese Unexamined Patent Publication No. 2005-284489 Japanese Unexamined Patent Publication No. 2007-272446

However, the sender may include a sender who intentionally modifies his / her name or address. When such a sender whose identity has not been confirmed periodically modifies the sender's information, it is difficult to effectively deal with any of the methods described in Patent Documents 1 to 3. There was a challenge. Therefore, an object of the present invention is to provide a delivery support system, a delivery station device, and a user / delivery management device capable of supporting delivery refusal of a delivery from an unknown sender whose identity has not been confirmed.

According to one aspect of the present invention, a delivery management device that manages a delivery management list in which delivery conditions for deliveries from a sender to a recipient are specified, and a use associated with a certificate issued to a sender and a recipient. A delivery support system including a user management device for managing a person management list and a delivery station device for determining whether or not delivery of a delivered item is possible based on the delivery management list and the user management list is provided.

According to another aspect of the present invention, a delivery management device that manages a delivery management list in which delivery conditions for deliveries from a sender to a recipient are specified, and a use associated with a certificate issued to a sender and a recipient. A delivery station device used in a delivery support system equipped with a user management device that manages a person management list, and a delivery station that determines whether or not deliverables can be delivered based on the delivery management list and the user management list. Equipment is provided.

According to still another aspect of the present invention, it is a user / delivery management device used in a delivery support system provided with a delivery station device for determining whether or not delivery of a delivery item is possible based on a delivery management list and a user management list. User / delivery management that manages the delivery management list that specifies the delivery conditions for deliveries from the sender to the recipient, and the user management list that is associated with the certificate issued to the sender and recipient. Equipment is provided.

According to the present invention, it is possible to provide a delivery support system, a delivery station device, and a user / delivery management device capable of supporting delivery refusal of a delivery from an unknown sender whose identity has not been confirmed.

It is a block diagram which shows schematic structure of the delivery support system which concerns on 1st Embodiment. It is a figure which shows an example of the user management list in the delivery support system which concerns on 1st Embodiment. It is a figure which shows an example of the delivery management list in the delivery support system which concerns on 1st Embodiment. It is a block diagram which shows schematic about the communication between each apparatus in the delivery support system which concerns on 1st Embodiment. It is a flowchart which shows the process at the time of delivery acceptance in the delivery support method which concerns on 1st Embodiment. It is a flowchart which shows the process after the delivery acceptance in the delivery support method which concerns on 1st Embodiment. It is a flowchart which shows the process by the recipient in the delivery support method which concerns on 1st Embodiment. It is a figure which shows an example of the content of the e-mail sent to the recipient in the delivery support method which concerns on 1st Embodiment. It is a figure which shows an example of the authentication screen which is displayed to the user in the delivery support method which concerns on 1st Embodiment. It is a figure which shows an example of the screen which displayed the user management list in the delivery support method which concerns on 1st Embodiment. It is a figure which shows an example of the screen which displayed the delivery management list in the delivery support method which concerns on 1st Embodiment.

Hereinafter, preferred embodiments of the present invention will be described with reference to the drawings. The present invention is not limited to the following embodiments, and can be appropriately modified without departing from the gist thereof. Further, those having the same or equivalent functions in each figure are designated by the same reference numerals, and the description thereof may be omitted or simplified.

(First Embodiment)
FIG. 1 is a block diagram schematically showing the configuration of the delivery support system 2 according to the first embodiment. The delivery support system 2 of the present embodiment shown in FIG. 1 includes a user management device 10, a delivery management device 11, and a delivery station device 12. In the following description, the sender and the recipient of the deliverable using the delivery support system 2 shown in FIG. 1 are collectively referred to as a “user”.

The user management device 10 manages a user management list 117 associated with a certificate such as a user card issued to a user of the delivery support system 2. Further, the user management device 10 provides a function for registering, updating, searching, and acquiring the information included in the user management list 117 via the network. Since the user management device 10 centrally manages the user management list 117 in a consistent state, it is typically realized as one server, but it may be realized as a distributed server.

An example of the user management list 117 is shown in FIG. The user management list 117 contains information based on a public identification card such as a user's driver's license. For example, the user management list 117 shown in FIG. 2 includes information such as a name, an address, and a contact information (telephone number) in addition to the user ID. In addition, the user's e-mail address is registered as an emergency contact that can be received at any time. In addition, default delivery conditions for deliveries that are applied to senders not registered in the delivery management list 116, which will be described later, are specified.

The postal service operator and the delivery company (hereinafter referred to as "delivery company") register the user management list 117 based on the information of the public identification card presented by the user in advance. In addition, the delivery company issues a certificate such as a user card associated with the registered user management list 117 to the user. For example, in FIG. 2, the user management list 117 and the certificate are associated with each other by the user ID.

The delivery management device 11 manages a delivery management list 116 in which delivery conditions for deliveries from the sender to the recipient are specified. Further, the delivery management device 11 provides a function for registering, updating, searching, and acquiring the information included in the delivery management list 116 via the network. Like the user management device 10, the delivery management device 11 also manages the delivery management list 116 in a unified manner in a consistent state, so that it is typically realized as one server, but it is realized as a distributed server. May be done.

An example of the delivery management list 116 is shown in FIG. The delivery management list 116 includes delivery conditions for deliveries from the sender to the recipient registered in advance by the recipient. For example, the delivery management list 116 shown in FIG. 3 includes information such as a sender ID, a recipient ID, and a delivery method (delivery condition). As the delivery condition, one of "delivery permission", "delivery refusal", and "certificate required" is specified. The present embodiment is characterized in that a "certificate required" can be specified as a delivery condition in this way. If the delivery condition is "Certificate required", the sender is obliged to show the certificate when requesting delivery of the delivery.

The delivery station device 12 and the user device 13 register, update, and register the delivery management list 116 and the user management list 117 via the network by using the functions provided by the delivery management device 11 and the user management device 10. Search or get. As the delivery station device 12, a computer installed in the delivery station of the delivery company that provides the delivery service is typically used. A plurality of delivery station devices 12 may exist, and may be installed for each delivery station, for example. Further, as the user device 13, a computer or a mobile terminal owned by the user is typically used.

More specifically, the list reference and change means of the user device 13 are the delivery conditions of the deliverable from the sender to the recipient included in the delivery management list 116 and the default delivery conditions included in the user management list 117. To register or renew.

The delivery availability search means of the delivery station device 12 searches for and acquires the delivery conditions of the deliveries from the sender to the recipient specified in the delivery management list 116 when accepting the deliveries of the deliveries. The delivery condition from the sender to the recipient is "certificate required", and the sender information based on the description of the delivery or the attached slip does not match the sender information registered in the user management list 117. In that case, the receiving refusal means of the delivery station device 12 refuses the delivery of the delivered item. The same applies when the user management list 117 associated with the sender's certificate cannot be obtained due to reasons such as the sender not presenting the certificate. If the delivery conditions from the sender to the recipient are not specified in the delivery management list 116, it is determined whether or not the delivery can be delivered based on the default delivery conditions specified in the user management list 117.

If the certificate has not yet been issued to the sender, the new certificate issuing means of the delivery station device 12 requires the sender to present a public identification card such as a driver's license. Then, a certificate is issued based on the official ID card presented by the sender. The list registration means of the delivery station device 12 registers the user management list 117 associated with the certificate.

The delivery notification means of the delivery station device 12 delivers an e-mail containing information about the sender registered in the user management list 117 before the consignment means of the delivery station device 12 delivers the delivered item. Send to refusal means. The list updating means of the user device 13 confirms the information about the sender included in the e-mail, and registers or updates the delivery conditions of the delivery from the sender to the recipient included in the delivery management list 116 as necessary. ..

As described above, in the delivery support system 2 of the present embodiment, the delivery conditions of the deliverables from the sender to the recipient can be specified in advance in the delivery management list 116. This allows the recipient to refuse delivery of deliveries from unwanted senders.

Further, in the delivery support system 2 of the present embodiment, it is possible to specify a "certificate required" as a delivery condition. This requires the sender to present a certificate when requesting delivery of the deliverable, allowing the recipient to refuse delivery of the deliverable from an unknown sender whose identity has not been verified. ..

Further, in the delivery support system 2 of the present embodiment, information about the sender is transmitted to the e-mail address of the recipient before the delivery is delivered. This allows the recipient to respecify the delivery conditions for deliveries from the sender to the recipient based on the information about the sender contained in the email.

Subsequently, the communication between the devices in the delivery support system 2 shown in FIG. 1 will be described with reference to FIG. The delivery support system 2 shown in FIG. 4 includes a user / delivery management unit 104 and a delivery reception unit 105. The user / delivery management unit 104 is executed by the delivery management device 11 and the user management device 10 shown in FIG. 1, and the delivery reception unit 105 is executed by the delivery station device 12 shown in FIG.

The user / delivery management unit 104 provides a function for registering, updating, searching, and acquiring the information contained in the delivery management list 116 and the user management list 117 via the Internet 3 using the WWW server 106. do. The delivery receiving unit 105 and the user device 13 register, update, search, or acquire the delivery management list 116 and the user management list 117 by using the functions provided by the user / delivery management unit 104. For example, the user device 13 shown in FIG. 4 has a WWW browser 101 for using a WWW (World Wide Web) service provided by the WWW server 106.

Further, the delivery receiving unit 105 can send an e-mail to the user device 13 outside the delivery support system 2 by using the e-mail service provided by the e-mail servers 103 and 110. On the other hand, the user device 13 has an e-mail client 102 for receiving e-mail from the e-mail server 110. The e-mail server 110 is a transmission server for the delivery receiving unit 105 to send an e-mail, and the e-mail server 103 manages an account of a user's e-mail address registered in the user management list 117. It is a server.

As described above, the user who uses the delivery support system 2 of the present embodiment is issued a certificate in advance based on the user's official identification card. At this time, the delivery company inputs the information based on the public identification card presented by the sender into the terminal 5 of the delivery reception unit 105. The member registration request unit 113 of the delivery receiving unit 105 manages the information based on the public identification card presented by the user by using the function provided by the member registration unit 109 of the user / delivery management unit 104. Register in Listing 117. The information registered in the user management list 117 is, for example, as illustrated in FIG.

The result of registration by the member registration unit 109 of the user / delivery management unit 104 is notified to the delivery reception unit 105 together with the user ID, password, and login URL. The new certificate writing unit 115 of the delivery receiving unit 105 uses, for example, a certificate associated with the information registered in the user management list 117 based on the result notified from the user / delivery management unit 104. Issued as a person card and issued to the user.

The user device 13 registers, updates, searches, or acquires the delivery management list 116 by using the functions provided by the delivery condition search unit 107 and the delivery condition setting unit 108 of the user / delivery management unit 104. As the delivery condition of the delivery management list 116, any one of "delivery permission", "delivery refusal", and "certificate required" can be specified. Further, the user device 13 similarly registers, updates, searches, and registers the default delivery conditions specified in the user management list 117 by the recipient in advance by using the function provided by the user / delivery management unit 104. Or get it. This default delivery condition applies to deliveries from senders to recipients that are not registered in delivery management list 116.

In the present embodiment, when the delivery condition is "certificate required", the sender is obliged to present the certificate when requesting the delivery of the delivery. When the sender presents the certificate, the certificate reading unit 114 of the delivery receiving unit 105 reads the certificate presented by the sender and displays it on the terminal 5 of the delivery receiving unit 105.

The member information search unit 112 of the delivery receiving unit 105 searches and acquires the user management list 117 associated with the certificate presented by the sender by using the function provided by the user / delivery management unit 104. Further, the delivery receiving unit 105 searches and acquires the delivery conditions of the delivery from the sender to the recipient specified in the delivery management list 116 from the information described in the delivery and the information such as the attached slip. .. Then, it is displayed on the terminal 5 of the delivery receiving unit 105.

If the delivery condition of the delivery from the sender to the recipient is, for example, "delivery permission", the mail generation unit 111 of the delivery reception unit 105 sends the sender's information by e-mail via the e-mail server 110. Send to server 103. The recipient user device 13 receives the e-mail transmitted to the e-mail server 103 by using the e-mail client 102. When the recipient confirms the information about the sender contained in the e-mail, if necessary, the recipient uses the function provided by the user / delivery management unit 104 to transfer the sender to the recipient included in the delivery management list 116. The delivery conditions of the deliverables are changed using the WWW browser 101.

After that, the member information search unit 112 of the delivery receiving unit 105 searches and acquires the delivery conditions of the delivery from the sender to the recipient again by using the function provided by the user / delivery management unit 104. Then, it is displayed on the terminal 5 of the delivery receiving unit 105.

When the delivery condition of the delivery from the sender to the recipient specified in the delivery management list 116 by the recipient is "delivery permission", the delivery reception unit 105 permits the delivery of the delivery, and the delivery condition is In the case of "delivery refusal", the delivery of the delivery is refused. On the other hand, when the delivery condition is "certificate required", the delivery item is delivered when the sender information based on the description of the delivery item or the attached slip does not match the sender information registered in the user management list 117. Refuse delivery. The same applies when the user management list 117 associated with the sender's certificate cannot be obtained due to reasons such as the sender not presenting the certificate. If the delivery conditions from the sender to the recipient are not specified in the delivery management list 116, the delivery reception unit 105 can deliver the deliverables based on the default delivery conditions specified in the user management list 117. To judge.

After that, the mail generation unit 111 of the delivery reception unit 105 notifies the sender by e-mail that the delivery of the delivery has been refused via the e-mail server 110. On the other hand, if the delivery of the delivery is permitted, the sender is notified by e-mail that the delivery of the delivery is permitted. The sender confirms the e-mail transmitted to the e-mail server 103 by using the e-mail client 102 of the user apparatus 13.

As described above, in the delivery support system 2 of the present embodiment, when the delivery condition is "certificate required", the sender is obliged to present the certificate when requesting the delivery of the delivery. This allows the recipient to refuse delivery of deliveries from an unknown sender whose identity has not been verified.

Further, in the delivery support system 2 of the present embodiment, information about the sender is transmitted to the e-mail address of the recipient before the delivery is delivered. This allows the recipient to respecify the delivery conditions for deliveries from the sender to the recipient based on the information about the sender contained in the email.

FIG. 5 is a flowchart showing a process performed by the delivery receiving unit 105 when receiving a delivery consignment (request) from the sender. Upon receiving a delivery request from the sender, the delivery company receives information such as the name and address of the sender and recipient based on the information described in the delivery and the attached slip, etc., in the delivery reception unit 105. Input to the terminal 5.

In step S101, the delivery receiving unit 105 uses the function provided by the user / delivery management unit 104 from the information such as the name and address of the recipient described or attached to the delivery to use the recipient. Search and acquire the person management list 117. Then, the default delivery conditions specified by the recipient in advance are confirmed. Similarly, in step S102, the delivery receiving unit 105 searches and acquires the delivery management list 116 by using the function provided by the user / delivery management unit 104, and the recipient is designated in advance by the recipient. Check the delivery conditions for deliveries to.

In step S103, the delivery receiving unit 105 determines whether or not the delivery is possible based on the delivery management list 116 and the user management list 117. In the determination, the delivery condition of the delivery from the sender to the recipient specified in the delivery management list 116 takes precedence over the default delivery condition specified in the user management list 117. If the delivery condition is "delivery permission", the process proceeds to step S109, and delivery of the delivered item is accepted. On the other hand, if the delivery condition is "delivery refusal" or "certificate required", the process proceeds to step S104.

In step S104, the delivery company requests the sender of the delivery to present a certificate such as a user card of the delivery support system 2. If the sender presents the certificate, the process proceeds to step S107. On the other hand, if the sender does not present the certificate, the process proceeds to step S105.

If the certificate has not yet been issued to the sender, in step S105, it is determined whether or not the certificate can be created for the sender. Specifically, the delivery company requires the sender to present a public identification card such as a driver's license. If the sender does not show the official ID, it is determined that the certificate cannot be created, the process proceeds to step S110, and the acceptance of the delivery is refused. The same applies when the sender refuses to present the certificate in the previous step S104. On the other hand, if the sender presents a public ID card, it is determined that the certificate can be created, and the process proceeds to step S106 to issue a certificate to the user based on the public ID card. Then, the process proceeds to step S107.

In step S107, the member registration request unit 113 of the delivery receiving unit 105 registers the user management list 117 associated with the sender's certificate by using the function provided by the user / delivery management unit 104. In addition, the delivery conditions of the deliverable from the sender to the recipient are registered or updated in the delivery management list 116. Then, the process proceeds to step S108.

In step S108, if the delivery condition in the previous step S103 is "delivery refusal", the delivery receiving unit 105 proceeds to step S110 and refuses to accept the delivery. On the other hand, if the delivery condition in step S103 is other than "delivery refusal", the process proceeds to step S109 to accept delivery of the delivered product.

FIG. 6 is a flowchart showing a process performed by the delivery receiving unit 105 after receiving a delivery consignment (request) from the sender. Upon receiving the delivery of the delivered goods, in step S201, the delivered goods receiving unit 105 transmits the sender information registered in the user management list 117 to the e-mail server 103 via the e-mail server 110. At this time, the content of the e-mail to be transmitted is as illustrated in FIG.

The recipient receives and confirms the sender information described in the e-mail sent to the e-mail server 103 by using the e-mail client 102. The recipient uses the WWW browser 101 to change the delivery conditions from the sender to the recipient specified in the delivery management list 116 by using the function provided by the user / delivery management unit 104, if necessary. do. At this time, an example of specific processing performed by the recipient will be described later with reference to FIG. 7.

If the recipient responds in step S202 that the delivery conditions have been changed, the process proceeds to step S203. On the other hand, if there is no response from the recipient, the process proceeds to step S206 to process the delivery of the delivered product. The response from the recipient at this time may be made via the WWW server 106 or may be made by e-mail. The delivery receiving unit 105 again searches for and acquires the delivery conditions of the delivery from the sender to the recipient by using the function provided by the user / delivery management unit 104. Then, it is displayed on the terminal 5 of the delivery receiving unit 105.

In step S203, if the response result from the recipient is "delivery refusal", the delivery receiving unit 105 proceeds to step S204. On the other hand, if the response result from the recipient is other than "delivery refusal", the process proceeds to step S206 to perform delivery processing. In step S204, the delivery receiving unit 105 registers or updates the delivery conditions of the delivery from the sender to the recipient in the delivery management list 116 by using the function provided by the user / delivery management unit 104. Then, the process proceeds to step S205 to refuse the delivery of the delivered product.

FIG. 7 is a flowchart showing an example of the recipient's response when the e-mail is received in step S201 of FIG. When the recipient receives the e-mail illustrated in FIG. 8 using the e-mail client 102, the recipient connects to the WWW server 106 using the WWW browser 101. The authentication screen of the WWW browser 101 at the time of connection is as illustrated in FIG.

In step S301, the recipient inputs the user ID and password associated with the certificate into the screen shown in FIG. 9 to log on. The user device 13 uses the WWW service provided by the user / delivery management unit 104 to provide contact information such as the name, address, telephone number, and e-mail address of the recipient registered in the user management list 117. Acquires and displays default delivery conditions, etc. The display screen of the WWW browser 101 is as illustrated in FIG. In step S302, the recipient changes information such as the recipient's telephone number, contact information such as an e-mail address, and default delivery conditions displayed on the WWW browser 101, if necessary.

In step S303, the recipient selects "sender setting" on the screen of FIG. 10 displayed on the WWW browser 101. Then, the delivery conditions of the delivery from the sender to the recipient registered in advance by the recipient are displayed. The display screen of the WWW browser 101 is as illustrated in FIG. In step S304, the recipient proceeds to step S305 if he / she wants to change the delivery conditions from the sender to the recipient. Then, if necessary, the delivery conditions from the sender to the recipient displayed on the WWW browser 101 are changed. On the other hand, if the delivery conditions from the sender to the recipient are not changed, step S305 is omitted.

As described above, the delivery support system of the present embodiment has a delivery management device that manages a delivery management list in which delivery conditions for deliveries are specified, and a user management that manages a user management list associated with a certificate. Equipped with equipment. Then, based on the delivery management list and the user management list, it is determined whether or not the deliverable can be delivered. As a result, if the delivery condition is "certificate required", the sender is obliged to show the certificate when requesting delivery of the delivery, so the recipient is unknown because the identity has not been verified. You can refuse delivery of deliveries from the sender.

Further, in the delivery support system of the present embodiment, before the delivery is delivered, the information about the sender registered in the delivery management list is sent to the e-mail address of the recipient. This allows the recipient to respecify the delivery conditions for deliveries from the sender to the recipient based on the information about the sender contained in the email.

(Other embodiments)
The present invention supplies a program that realizes one or more functions of the above-described embodiment to a system or device via a network or storage medium, and one or more processors in the computer of the system or device reads and executes the program. It can also be realized by the processing to be performed. It can also be realized by a circuit (for example, ASIC) that realizes one or more functions.

In addition, the above-mentioned embodiments are merely examples of embodiment in carrying out the present invention, and the technical scope of the present invention should not be construed in a limited manner by these. That is, the present invention can be implemented in various forms without departing from the technical idea or its main features.

Some or all of the above embodiments may also be described, but not limited to:

(Appendix 1)
A delivery management device that manages a delivery management list that specifies delivery conditions for deliveries from the sender to the recipient, and
A user management device that manages a user management list associated with a certificate issued to the sender and the recipient, and a user management device.
A delivery station device that determines whether or not the delivery is possible based on the delivery management list and the user management list, and
Delivery support system equipped with.

(Appendix 2)
If the delivery condition from the sender to the recipient is "certificate required" and the user management list associated with the sender's certificate cannot be obtained, the delivery station device performs the delivery. The delivery support system described in Appendix 1 that refuses to deliver goods.

(Appendix 3)
The delivery condition from the sender to the recipient is a "certificate required", and the information of the sender based on the description of the delivery or the attached slip is the information of the sender registered in the user management list. If the delivery does not match, the delivery station device rejects the delivery of the delivery. The delivery support system according to Appendix 1.

(Appendix 4)
The user management list contains default shipping terms and conditions.
If the delivery conditions from the sender to the recipient are not specified in the delivery management list, the delivery station device determines whether or not the deliverable can be delivered based on the predetermined delivery conditions. The delivery support system described in any one of the items.

(Appendix 5)
The user management device and the delivery management device provide a function for registering, updating, searching, and acquiring information included in the delivery management list and the user management list via a network.
From Appendix 1, the delivery station device registers, updates, searches, or acquires the delivery management list and the user management list by using the functions provided by the delivery management device and the user management device. The delivery support system according to any one of 4.

(Appendix 6)
Appendix 5 further includes a user device for registering, updating, searching, or acquiring the delivery management list and the user management list by using the delivery management device and the function provided by the user management device. The described delivery support system.

(Appendix 7)
The delivery support system according to any one of Supplementary note 1 to 6, wherein the user management list includes information based on the public identification card of the recipient or the sender.

(Appendix 8)
The user management list includes email addresses and
The delivery station device sends information about the sender registered in the delivery management list to the e-mail address of the recipient before delivering the delivery. The described delivery support system.

(Appendix 9)
A delivery management device that manages a delivery management list that specifies delivery conditions for deliveries from the sender to the recipient, and
A user management device that manages a user management list associated with a certificate issued to the sender and the recipient, and a user management device.
It is a delivery station device used in a delivery support system equipped with
A delivery station device that determines whether or not the delivery is possible based on the delivery management list and the user management list.

(Appendix 10)
A user / delivery management device used in a delivery support system equipped with a delivery station device that determines whether or not a delivery can be delivered based on a delivery management list and a user management list.
A user who manages the delivery management list in which delivery conditions of the delivery from the sender to the recipient are specified, and the user management list associated with the certificate issued to the sender and the recipient. -Delivery management device.

2: Delivery support system 10: User management device 11: Delivery management device 12: Delivery station device 13: User device 101: WWW browser 102: E-mail client 103: E-mail server 104: User / delivery management unit 105: Delivery reception unit 106: WWW server 107: Delivery condition search unit 108: Delivery condition setting unit 109: Member registration unit 110: E-mail server 111: Mail generation unit 112: Member information search unit 113: Member registration request unit 114: Certification Document reading unit 115: New certificate writing unit 116: Delivery management list 117: User management list

Claims (10)

A delivery management device that manages a delivery management list that specifies delivery conditions for deliveries from the sender to the recipient, and
A user management device for managing user management list associated with the certificate issued to the submissions human,
A delivery station device that determines whether or not the delivery is possible based on the delivery management list and the user management list, and
Delivery support system equipped with. If the delivery condition from the sender to the recipient is "certificate required" and the user management list associated with the sender's certificate cannot be obtained, the delivery station device performs the delivery. The delivery support system according to claim 1, which refuses to deliver the goods. The delivery condition from the sender to the recipient is a "certificate required", and the information of the sender based on the description of the delivery or the attached slip is the information of the sender registered in the user management list. The delivery support system according to claim 1, wherein the delivery station device rejects the delivery of the delivery. The user management list contains default shipping terms and conditions.
If the delivery condition from the sender to the recipient is not specified in the delivery management list, the delivery station device determines whether or not the delivery is possible based on the predetermined delivery condition. Claims 1 to 3. The delivery support system described in any one of the above. The user management device and the delivery management device provide a function for registering, updating, searching, and acquiring information included in the delivery management list and the user management list via a network.
Claim 1 for registering, updating, searching, or acquiring the delivery management list and the user management list by using the delivery management device and the functions provided by the user management device. The delivery support system according to any one of 4 to 4. 5. Claim 5 further comprising a user device for registering, updating, searching, or acquiring the delivery management list and the user management list by using the delivery management device and the function provided by the user management device. Delivery support system described in. The delivery support system according to any one of claims 1 to 6, wherein the user management list includes information based on the public identification card of the recipient or the sender. The user management list includes email addresses and
One of claims 1 to 7, wherein the delivery station device transmits information about the sender registered in the delivery management list to the e-mail address of the recipient before delivering the delivery. Delivery support system described in. A delivery management device that manages a delivery management list that specifies delivery conditions for deliveries from the sender to the recipient, and
A user management device for managing user management list associated with the certificate issued to the submissions human,
It is a delivery station device used in a delivery support system equipped with
A delivery station device that determines whether or not the delivery is possible based on the delivery management list and the user management list. A user / delivery management device used in a delivery support system equipped with a delivery station device that determines whether or not a delivery can be delivered based on a delivery management list and a user management list.
Said and delivery management list the delivery conditions of the delivery of the from the sender to the recipient is specified, the user and delivery management to manage, and the user management list that is associated with a certificate that is issued to the submissions person Device.

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