JP6917115B2 - Mobile store type business negotiation support system - Google Patents

Description

The present invention is an invention relating to a mobile remote negotiation space technology.

In recent years, electronic commerce via the Internet has become popular, and various products and services are being traded. However, it is still far from expensive products. In particular, there are actually products and services that do not make a purchase decision without actually observing the actual product. For products and services with such attributes, sales activities are important, and it is often the case that business negotiations are closed or unsuccessful depending on the sales force. Therefore, goods and services with this type of attribute devote considerable resources (wages, sales education, etc.) to the sales staff.

JP 2001-344516

With the above-mentioned conventional technology, for products with the above attributes of real estate, so-called realistic images can be viewed on the Internet, giving the user the impression of going to the actual real estate property site and conducting business negotiations. I'm trying to promote it.

However, even if it is possible to view realistic images on the Internet, effective business negotiations cannot be conducted if the salesman's talk, which is another important factor described in the above background technology, is lacking. This is because there is very little real estate information that can be understood only from the video, even if there is a sense of reality.

On the other hand, the resources allocated by real estate agents to sales positions are extremely large. Needless to say, real estate is a once-in-a-lifetime purchase, and sales force influences a company's sales. However, it is not always the case that companies that mediate real estate transactions can expect growth by allocating resources to sales positions.

This is because real estate transactions are highly community-based, and depending on the region, even if resources are allocated to sales staff, it may not be possible to make full use of them efficiently.

A typical example is a local real estate agent. In rural areas, the density of real estate is low, and the coverage area of sales staff per person is wider than in urban areas, so the efficiency of sales staff is reduced. The main reason for the decline is that the salesman's working hours are spent on travel rather than sales talk. It is the present invention to solve the problem of such a business with low operating efficiency.

In order to solve the above problems, the present invention has the following configuration, and picks up a contacted customer with a car driven by a person in charge of the field to a designated place such as a residence. Therefore, the customer is made to sit in the passenger seat of the car, and the customer and the sales person can interactively hear the video and audio through the customer AV device prepared in the car and the operator device installed at the base such as the head office. Provide a mobile store type business negotiation support system that enables specific business negotiations to be conducted by exchange. The customer can directly tell the salesman what he wants to hear by video and audio, and the salesman can reply and / and explain to the customer by video and audio. Furthermore, the on-site staff in the driver's seat monitors the two-way video and audio between the customer and the sales staff using the on-site staff terminal, and chats with the operator device without displaying it on the customer AV device. We will create a system that enables us to exchange useful information toward the conclusion of contracts. As a result, the customer can have one or more business talks in the direction of interest while talking with the sales person in the welcoming car. On the other hand, real estate brokers are already retaining customers by letting the customers they contact sit in the passenger seats of automobiles, and by devoting salespeople with high business negotiation skills to business negotiations, the contract rate can be expected to improve. In both cases, having a person in charge of the field, who does not have very high business negotiation skills, monitor the business negotiations has the advantage of improving the skills.

That is, it is composed of a car and an operator device capable of communicating with the car, and an operator (in the present specification, synonymous with a salesman) who operates the operator device by sitting a customer who proposes a business negotiation in the passenger seat of the car. It is a mobile store type business negotiation support system for supporting business negotiations in conversation through video with (which shall be used together), and the automobile has a driver's seat side and a passenger seat side, and the driver's seat side has There is a seat for the field staff to sit on, and a field staff terminal that can be used while the field staff is sitting on the seat. The audience seat has a seat for the customer to sit on, and the customer sits on the seat. There is a customer AV device equipped with a speaker, a monitor, and a microphone that can be used in the open state, and the site staff terminal is a business negotiation monitor for monitoring a conversation with an operator on the customer AV device via video. Business negotiations for the customer and the operator to start or end a business conversation in a conversation via video between the department, the character chat department on the automobile side for character chat with the operator, and the AV device for the customer and the operator device. It has a communication unit, and the operator device is a conversation acquisition unit that acquires the operator's speech, a conversation output unit that outputs the other party's speech, a customer AV device, and a conversation for business negotiations via video. The AV device for the customer has an operator device-side business negotiation conversation unit for conducting a character chat, and an operator device-side character chat section for character chatting with the site person in charge using the site staff terminal. A mobile store type that has a car-side business negotiation conversation department for having conversations for business negotiations via video with the operator to be used, and has a car-side business negotiation conversation department that does not display the character chat between the operator and the person in charge at the site. Business negotiation support system.

Further, based on the first mobile store type business negotiation support system, the automobile has a vehicle identification information holding unit that holds the vehicle identification information that identifies itself and a position information that is information indicating the position of the vehicle. The operator device further includes a position information acquisition unit to be acquired and a vehicle position information output unit that outputs the vehicle position information which is information in which the acquired position information and the vehicle identification information are associated with each other. Based on the vehicle position information acquisition unit that acquires the vehicle position information and the acquired vehicle position information, the position of the vehicle identified by the vehicle identification information is displayed on the map on the display in association with the vehicle identification information. It also provides a second mobile store-type business negotiation support system that further has an automobile position display unit.

Further, based on the above-mentioned second mobile store type business negotiation support system, the operator device includes a vehicle identification unit during negotiation that displays the vehicle on which the customer who is in business negotiation with the operator device is identifiable in the map. It also provides a third mobile store-type business negotiation support system.

In addition, based on the first to third mobile store-type business negotiation support systems described above, the automobile acquires customer identification information acquisition department, which acquires customer identification information, which is information for identifying customers, and electronic contract information for dodging customers. The electronic contract information acquisition department, the electronic contract information presentation department for presenting the acquired electronic contract information to the customer, and the consent information which is the information from the customer to the effect that the presented electronic contract information is agreed with the customer. The operator device further includes a customer-specific consent information acquisition unit that acquires customer-specific consent information, which is information associated with the customer identification information to be identified, and a consent information output unit that outputs the acquired customer-specific consent information. An electronic contract information output unit that outputs electronic contract information, a consent information acquisition unit that acquires customer-specific consent information for the output electronic contract information, and a consent information acquisition unit that outputs electronic contract information to the vehicle on which the customer who is in negotiations with the operator device is riding. It also provides a fourth mobile store-type business negotiation support system that further has a customer-specific consent information holding unit that holds the acquired customer-specific consent information.

Further, based on the above-mentioned fourth mobile store type business negotiation support system, the operator device is information for explaining important matters necessary for business negotiations with respect to the vehicle on which the customer who is in business negotiations with the operator device is on board. The important matter explanation information transmission unit that transmits important matter explanation information and the information that associates the important matter understanding information with the customer identification information, which is the information that the customer understands the important matter based on the transmitted important matter explanation information. A fifth mobile store type that further has a customer-specific important matter understanding information acquisition department that acquires certain customer-specific important matter understanding information, and a customer-specific important matter understanding information holding department that holds the acquired customer-specific important matter understanding information. It also provides a business negotiation support system.

Further, based on the first to fifth mobile store type business negotiation support systems, the operator device acquires the vehicle allocation destination position information which is the information indicating the location information of the vehicle allocation destination which is the next customer's scheduled boarding position. The destination position information acquisition unit, the vehicle allocation destination position information output unit that outputs the acquired vehicle allocation destination position information, and the vehicle allocation destination position information output unit.
The terminal for on-site personnel further has a vehicle allocation destination position information acquisition unit that acquires vehicle allocation destination position information, and a vehicle allocation destination position information display unit that displays the acquired vehicle allocation destination position information. It also provides a mobile store-type business negotiation support system.

In addition, based on the above-mentioned first to sixth mobile store-type business negotiation support systems, the automobile responds to the speech from the other party's speech output unit of the operator device when the person in charge at the site switches to the driver's seat side, which will be described later. A conversation device for talking with a customer, a preview transfer information acquisition unit that acquires preview transition information, which is information to shift to preview with the customer on board, and a preview transition. It has a preview transition information output unit that outputs preview transition information to an operator device when information is acquired, and the operator device has a preview transition information acquisition unit that acquires preview transition information from an automobile. A seventh, which further has a conversation partner switching unit that switches communication between the speech acquisition unit and the other party's speech output unit from the business negotiation conversation unit on the operator device side to the conversation device of the automobile when the preview transition information is acquired. It also provides a mobile store-type business negotiation support system.

Further, based on the above-mentioned first to seventh mobile store type business negotiation support systems, the customer AV device is arranged between the first row including the driver's seat of the automobile and the second row of the audience seats. It also provides a mobile store-type business negotiation support system.
Moreover,
As an eighth solution, a conversation is made through a video of a car, an operator device capable of communicating with the car, and an operator who operates the operator device by sitting a customer who proposes a business negotiation in the passenger seat of the car. It is an operation method of a mobile store type business negotiation support system to support business negotiations in
The car has a driver's side and a passenger's side,
On the driver's side, there is a seat for the on-site staff to sit on, and a terminal for the on-site staff, which is a computer that can be used while the on-site staff is sitting on the seat.
On the audience side, there is a seat for the customer to sit on, and a customer AV device that is a computer equipped with a speaker, a monitor, and a microphone that can be used while the customer is seated.
How to operate the terminal for field personnel, which is a computer,
A business negotiation monitor step that monitors conversations with operators via video on customer AV equipment,
Car-side text chat steps for text chat with the operator,
A business negotiation communication step for the customer and the operator to start or end a business negotiation in a conversation via video on the customer AV device and the operator device.
Consists of
The operation method of the operator device, which is a computer, is
The utterance acquisition step to acquire the operator's utterance,
The other party's utterance output step that outputs the other party's utterance,
A computer AV device for customers, an operator device-side business negotiation conversation step for starting a business negotiation via video, and a business negotiation step.
The operator device side character chat step for character chatting with the site person using the site person's terminal,
Consists of
The operation method of the customer AV device, which is a computer, is
Automobile-side business negotiation conversation step for having a conversation for business negotiations via video with an operator who uses an operator device that is a computer, and does not display the text chat between the operator and the person in charge of the field. It provides an operation method of a mobile store type business negotiation support system composed of a plurality of computers consisting of steps.
As a ninth solution, the car is loaded with a calculator.
How to operate the calculator loaded in the car
A vehicle identification information retention step that retains vehicle identification information that identifies itself,
A position information acquisition step for acquiring position information, which is information indicating the position of the own vehicle, and
The vehicle position information output step that outputs the vehicle position information, which is the information that associates the acquired position information with the vehicle identification information, and the vehicle position information output step.
Consists of
The operation method of the operator device, which is a computer, is
The vehicle position information acquisition step to acquire the output vehicle position information, and
Based on the acquired vehicle position information, a vehicle position display step that displays the position of the vehicle identified by the vehicle identification information by associating it with the vehicle identification information on the map on the display, and
Provided is an operation method of a mobile store type business negotiation support system composed of a plurality of computers based on an eighth solution having the above.
Furthermore, as a tenth solution,
The method of operation of the operator device, which is a computer, is based on a ninth solution further comprising a negotiating vehicle identification step that identifiablely displays the vehicle on which the customer in negotiation is on the map. It provides an operation method of a mobile store type business negotiation support system composed of a plurality of computers.
Furthermore, as the eleventh solution,
How to operate the calculator loaded in the car
A customer identification information acquisition step for acquiring customer identification information, which is information for identifying a customer, and
Electronic contract information acquisition step to acquire electronic contract information to dodge customers,
The electronic contract information presentation step for presenting the acquired electronic contract information to the customer,
A customer-specific consent information acquisition step for acquiring customer-specific consent information, which is information in which consent information, which is information from a customer who agrees with the presented electronic contract information, is associated with customer identification information that identifies the customer, and
Consent information output step to output the acquired customer-specific consent information,
Have more
The operation method of the operator device, which is a computer, includes an electronic contract information output step for outputting electronic contract information to the computer loaded in the car on which the customer who is in negotiation with the operator device is riding.
Consent information acquisition step to acquire customer-specific consent information for the output electronic contract information,
The customer-specific consent information retention step that retains the acquired customer-specific consent information, and
Provided is an operation method of a mobile store type business negotiation support system composed of a plurality of computers based on any one of the eighth to tenth solutions.
Furthermore, as a twelfth solution, the operation method of the operator device, which is a computer, is
The vehicle allocation destination position information acquisition step for acquiring the vehicle allocation destination position information, which is information indicating the location information of the vehicle allocation destination, which is the next customer's scheduled boarding position, and
A vehicle allocation destination position information output step that outputs the acquired vehicle allocation destination position information, and
Have more
How to operate the terminal for field personnel, which is a computer,
Acquiring vehicle allocation destination location information The vehicle allocation destination location information acquisition step and
The vehicle allocation destination position information display step that displays the acquired vehicle allocation destination position information, and
Provided is an operation method of a mobile store type business negotiation support system composed of a plurality of computers based on the solution according to any one of the eighth to eleventh.
Furthermore, as a thirteenth solution,
How to operate the calculator loaded in the car
A conversation start step for starting a conversation in response to a utterance from the utterance acquisition unit of the operator device when the person in charge at the site has a switch described later on the driver's seat side.
The preview transition information acquisition step of acquiring the preview transition information, which is the information to shift to the preview with the customer on board, based on the customer's intention,
The preview transition information output step that outputs the preview transition information to the operator device when the preview transition information is acquired, and
Have,
The operation method of the operator device, which is a computer, is
The preview transition information acquisition step to acquire the preview transition information from the computer loaded in the car, and
A conversation partner switching step that switches the communication between the utterance acquisition unit and the other party's utterance output unit from the vehicle-side business negotiation conversation unit to the vehicle conversation device when the preview transition information is acquired.
Provided is an operation method of a mobile store type business negotiation support system based on the solution according to any one of the eighth to the twelfth.
Furthermore, as a 14th solution,
It consists of a car, an operator device that can communicate with this car, and a customer who proposes a business talk to the passenger seat of the car to support business negotiations through video conversation with the operator who operates the operator device. It is an operation program of the mobile store type business negotiation support system of
The car has a driver's side and a passenger's side,
On the driver's side, there is a seat for the on-site staff to sit on, and a terminal for the on-site staff, which is a computer that can be used while the on-site staff is sitting on the seat.
On the audience side, there is a seat for the customer to sit on, and a customer AV device that is a computer equipped with a speaker, a monitor, and a microphone that can be used while the customer is seated.
The operation program of the terminal for field personnel, which is a computer, is
A business negotiation monitor step that monitors conversations with operators via video on customer AV equipment,
Car-side text chat steps for text chat with the operator,
A business negotiation communication step for the customer and the operator to start or end a business negotiation in a conversation via video on the customer AV device and the operator device.
Is readable and executable on the field personnel terminal,
The operation program of the operator device, which is a computer, is
The utterance acquisition step to acquire the operator's utterance,
The other party's utterance output step that outputs the other party's utterance,
A computer AV device for customers, an operator device-side business negotiation conversation step for starting a business negotiation via video, and a business negotiation step.
The operator device side character chat step for character chatting with the site person using the site person's terminal,
Is readable and executable in the operator device, which is a computer.
The operation program of the customer AV device, which is a computer, is
Automobile-side business negotiation conversation step for having a conversation for business negotiations via video with an operator who uses an operator device that is a computer, and does not display the text chat between the operator and the person in charge of the field. It provides an operation program of a mobile store-type business negotiation support system composed of a plurality of computers in which steps are read and executed by a computer customer AV device.
Furthermore, as a fifteenth solution,
The car is loaded with a calculator,
The operation program of the computer loaded in the car is
A vehicle identification information retention step that retains vehicle identification information that identifies itself,
A position information acquisition step for acquiring position information, which is information indicating the position of the own vehicle, and
The vehicle position information output step that outputs the vehicle position information, which is the information that associates the acquired position information with the vehicle identification information, and the vehicle position information output step.
Is readable and executable on a computer loaded in the car,
The operation program of the operator device, which is a computer, includes the vehicle position information acquisition step for acquiring the output vehicle position information and the vehicle position information acquisition step.
Based on the acquired vehicle position information, a vehicle position display step that displays the position of the vehicle identified by the vehicle identification information by associating it with the vehicle identification information on the map on the display.
Provided is an operation program of a mobile store type business negotiation support system composed of a plurality of computers based on a fourteenth solution that is readable and executable in an operator device that is a computer.
Further, as a sixteenth solution, the operation program of the operator device, which is a computer, is a computer for the vehicle identification step during negotiation, which displays the vehicle on which the customer who is in negotiation with the operator device is riding so as to be identifiable in the map. Provided is an operation program of a mobile store-type business negotiation support system composed of a plurality of computers based on a fifteenth solution described readable and executable by an operator device.
Furthermore, as a 17th solution,
The operation program of the computer loaded in the car is
A customer identification information acquisition step for acquiring customer identification information, which is information for identifying a customer, and
Electronic contract information acquisition step to acquire electronic contract information to dodge customers,
The electronic contract information presentation step for presenting the acquired electronic contract information to the customer,
A customer-specific consent information acquisition step for acquiring customer-specific consent information, which is information in which consent information, which is information from a customer who agrees with the presented electronic contract information, is associated with customer identification information that identifies the customer, and
Consent information output step to output the acquired customer-specific consent information,
Is further described and executable to be read by a calculator loaded in a car.
The operation program of the operator device, which is a computer, includes an electronic contract information output step that outputs electronic contract information to the computer loaded in the car on which the customer who is in negotiation with the operator device is riding.
Consent information acquisition step to acquire customer-specific consent information for the output electronic contract information,
The customer-specific consent information retention step that retains the acquired customer-specific consent information, and
An operation program of a mobile store-type business negotiation support system composed of a plurality of computers based on the solution according to any one of the 14th to 16th, which is further described in an operator device which is a computer. I will provide a.
Furthermore, as an eighteenth solution,
The operation program of the operator device, which is a computer, is
The vehicle allocation destination position information acquisition step for acquiring the vehicle allocation destination position information, which is information indicating the location information of the vehicle allocation destination, which is the next customer's scheduled boarding position, and
A vehicle allocation destination position information output step that outputs the acquired vehicle allocation destination position information, and
It is further described to be readable and executable by the operator device, which is a computer.
The operation program of the terminal for field personnel, which is a computer, is
Acquiring vehicle allocation destination location information The vehicle allocation destination location information acquisition step and
The vehicle allocation destination position information display step that displays the acquired vehicle allocation destination position information, and
A mobile store-type business negotiation support system composed of a plurality of computers based on the solution according to any one of the 14th to the 17th, which is further described by being read and executed by a terminal for field personnel, which is a computer. Provide an operation program.
Furthermore, as a 19th solution,
The operation program of the computer loaded in the car is
A conversation start step for starting a conversation in response to a utterance from the utterance acquisition unit of the operator device when the person in charge at the site has a switch described later on the driver's seat side.
The preview transition information acquisition step of acquiring the preview transition information, which is the information to shift to the preview with the customer on board, based on the customer's intention,
The preview transition information output step that outputs the preview transition information to the operator device when the preview transition information is acquired, and
Is readable and executable on a computer loaded in the car,
The operation program of the operator device, which is a computer, is
The preview transition information acquisition step to acquire the preview transition information from the computer loaded in the car, and
A conversation partner switching step that switches the communication between the utterance acquisition unit and the other party's utterance output unit from the vehicle-side business negotiation conversation unit to the vehicle conversation device when the preview transition information is acquired.
To provide an operation program of a mobile store-type business negotiation support system based on the solution according to any one of the fourteenth to the eighteenth, which is executably described by being read by an operator device which is a computer.

Since the sales position travel time is only to go to the place where the operator device is installed for work, the travel time for sales is almost zero, and the working hours with a high hourly unit price of the sales position can be almost spent on sales talk. , Efficient sales activities can be realized.

Explanatory drawing until the start of business negotiation in Embodiment 1. The schematic diagram of Embodiment 1. The functional block diagram of Embodiment 1. An example of using the terminal for field personnel in the first embodiment. Embodiment 1 An example of using an AV device for a customer. An example of using the operator device of the first embodiment. The hardware configuration diagram of the terminal for the person in charge of the field of Embodiment 1. FIG. The hardware block diagram of the customer AV apparatus of Embodiment 1. FIG. The hardware block diagram of the operator apparatus of Embodiment 1. FIG. Embodiment 1 A flowchart showing the flow of processing. An example of the own vehicle position information of the second embodiment. FIG. 5 is an example diagram of a position display of an automobile according to a second embodiment. The functional block diagram of Embodiment 2. The hardware block diagram of the automobile of Embodiment 2. The hardware configuration diagram of the operator apparatus of Embodiment 2. The flowchart which shows the process flow of Embodiment 2. FIG. 5 is an example diagram of a position display of a vehicle during a business negotiation according to the third embodiment. The functional block diagram of Embodiment 3. The hardware block diagram of the automobile of Embodiment 3. The hardware block diagram of the customer AV apparatus of Embodiment 3. The hardware configuration diagram of the operator apparatus of Embodiment 3. The flowchart which shows the process flow of Embodiment 3. An example of customer-specific consent information according to the fourth embodiment. The functional block diagram of Embodiment 4. The hardware block diagram of the automobile of Embodiment 4. The hardware configuration diagram of the operator apparatus of Embodiment 4. The flowchart which shows the process flow of Embodiment 4. An example of vehicle allocation destination position information according to the fifth embodiment. FIG. 5 is an example diagram of a position display of a vehicle allocation destination according to the fifth embodiment. The functional block diagram of Embodiment 5. The hardware configuration diagram of the terminal for the person in charge of the field of Embodiment 5. The hardware block diagram of the operator apparatus of Embodiment 5. The flowchart which shows the process flow of Embodiment 5. An example of preview transition information of the fifth embodiment. FIG. 5 is an example diagram of a position display of a preview of the fifth embodiment. The functional block diagram of Embodiment 6. The hardware block diagram of the automobile of Embodiment 6. The hardware configuration diagram of the conversation device of Embodiment 6. The hardware configuration diagram of the operator apparatus of Embodiment 6. The flowchart which shows the process flow of Embodiment 6. Hereinafter, embodiments of the present invention will be described with reference to the drawings. The present invention is not limited to these embodiments, and can be implemented in various embodiments without departing from the gist thereof.

The first embodiment mainly describes the first aspect.

The second embodiment mainly describes the second aspect.

The third embodiment mainly describes the third aspect.

The fourth embodiment mainly describes the fourth aspect.

The fifth embodiment mainly describes the fifth aspect.

The sixth embodiment mainly describes claim 6.

Embodiment 7 mainly describes claim 7.

<Embodiment 1>

<Outline of Embodiment 1>

The mobile store type business negotiation support system is largely a computer operated and managed by company A, a server, and an automobile managed by company A. FIG. 1 is a diagram for explaining a flow up to the start of business negotiations in the mobile store type business negotiation support system of the first embodiment. This figure illustrates the main flow of information in numerical order. First, from the base of company A (0101), (1) advertisements are carried out through electronic media such as homepages on the WEB, e-mails and leaflets addressed to customers, and paper media (0102). Competitors B and C are also advertising. When customer D (0103) watches (2) the advertisement of company A and (3) contacts company A, one of one or more operators (0104) waiting at the base of company A I will respond. When making an appointment with a customer, the operator listens to, for example, the desired designated place (0105) and time at the customer's home. As for the time, it may be immediate, or it is possible to set the desired date and time again. In addition, one or more on-site personnel (0106) correspond to each operator, and when (5) a dispatch instruction is given to one of them, the on-site personnel will be the mobile store automobile (0107). And dispatch to the customer's designated place (6).

FIG. 2 is a diagram for explaining an outline of the mobile store type business negotiation support system of the first embodiment. Upon arriving at the designated place (0202) desired by the customer (0201), the site staff (0203) guides the customer to the passenger seat (0205) of the automobile (0204), which is a mobile store, and he / she becomes the driver's seat (0206). Get on. A customer AV device (0207) is installed in front of the audience seats showing the automobile in a cross-sectional view, and a front view of the customer AV device as seen by the customer is also displayed. As a result, the customer can have a video conversation with the operator (0210) in front of the operator device (0209) at the company A base (0208) via the Internet (0211). In addition, the on-site staff can monitor the conversation between the customer and the operator via the video by the on-site staff terminal (0212) in the driver's seat, and can chat with the operator without showing it to the customer.

<Structure of Embodiment 1>

FIG. 3 is an example of a functional block diagram of the mobile store type business negotiation support system of the first embodiment. As illustrated in this figure, the mobile store type business negotiation support system (0300) of the first embodiment is composed of an automobile (0301) and an operator device (0302), and the automobile has a driver's seat side (0303) and an audience seat. It has a side (0304), a seat for the person in charge of the field (0305) and a terminal for the person in charge of the field (0306) on the driver's seat side, and a customer's seat (0307) and a customer on the audience side. There is an AV device (0308), and the terminal for the person in charge at the site has a business negotiation monitor unit (0309), a character chat unit on the automobile side (0310), and a business negotiation communication unit (0311), and the operator device is It has an utterance acquisition unit (0312), a other party's utterance output unit (0313), an operator device side business negotiation conversation unit (0314), and an operator device side character chat unit (0315), and the customer AV device is an automobile. It has a side business negotiation conversation department (0316).

The functional blocks of the system described below can be realized as hardware, software, or both hardware and software. Specifically, if a computer is used, the CPU, main memory, bus, or secondary storage device (hardware, non-volatile memory, storage media such as CD-ROM and DVD-ROM, and a read drive for those media). For hardware components such as printing devices, display devices, and other external peripheral devices, I / O ports for the external peripheral devices, driver programs and other application programs for controlling those hardware, and information input. User interfaces used, cameras, microphones, speakers, displays, printers, keyboards, mice, earphones with microphones, headphones with microphones, Internet interfaces, automatic URL generation management devices, touch panels, touch pens, communication boards, GPS receivers, etc. Be done.

In addition, these hardware and software process, store, and output the program expanded on the main memory by the CPU, the data held on the memory and hard disk, and the data input via the interface. It is used for processing or controlling each hardware component. Further, the present invention can be realized not only as an apparatus but also as a method. Further, a part of such an invention can be configured as software. Further, a software product used to make a computer execute such software, and a recording medium in which the product is fixed to a recording medium are naturally included in the technical scope of the present invention (as well as throughout the present specification). Is).

<Explanation of the configuration of the first embodiment>

<Explanation of the configuration of the first embodiment: Mobile store type business negotiation support system>

It is a computer and a server with the following configuration.

<Explanation of the configuration of the first embodiment: Automobile: Seat on the driver's side>

The "seat" (Fig. 3: 0305) has a function for seating the on-site personnel, and the on-site personnel not only sits down to perform driving operations of the vehicle such as running or stopping, but also, for example, in the automobile. It provides a suitable space for operating the deployed communication equipment, audio equipment, video equipment, and the like.

<Explanation of the configuration of the first embodiment: Automobile: Terminal for field personnel: Business negotiation monitor unit>

The “business negotiation monitor unit” (FIG. 3: 0309) has a function for a field person in charge to monitor a conversation with an operator on a customer AV device via a video using a field person in charge terminal.

FIG. 4 is a diagram for explaining an example in which the field staff monitors the business negotiations between the operator and the customer by using the terminal for the field staff of the mobile store type business negotiation support system of the first embodiment. In this figure, the operator's image (0402) and the customer's image (0403) are displayed as moving images on the on-site staff terminal (0401), so that it is possible to capture changes in the facial expressions and atmosphere of the operator and the customer. can. In addition, it is possible to monitor a part (0404) of the property description contents that are sequentially displayed as viewed by the operator and the customer. It should be noted that the items displayed on the terminal for field personnel and their arrangement may be selected / / or added as necessary, and the present invention is not limited to this example.

<Explanation of the configuration of the first embodiment: Automobile: Terminal for field personnel: Character chat section on the automobile side>

The "automobile side character chat unit" (Fig. 3: 0310) has a function for character chatting with the operator.

In the character chat section (0405) displayed in the lower part of FIG. 4 described above, a two-way character chat can be performed between the person in charge at the site and the operator. This figure is an example of a field person in a car, which is a mobile store, chatting advice to the operator.

<Explanation of the configuration of the first embodiment: Automobile: Terminal for field personnel: Business negotiation communication department>

The “business negotiation communication unit” (FIG. 3: 0311) has a function for the customer and the operator to start or end a business negotiation in a conversation via video by the customer AV device and the operator device.

By touching the negotiation start / end button (0406) displayed at the bottom of FIG. 4 described above, if the negotiation between the operator and the customer has not started, the negotiation may be started. At that time, it may be possible for the field staff to monitor the business negotiations between the operator and the customer and to have a text chat between the field staff and the operator. When a signal capable of negotiation is received from the customer AV device and / or the operator device, the negotiation may be started without touching the negotiation start / end button. On the contrary, by touching the negotiation start / end button, the negotiation may be terminated when the communication is continued even though the negotiation between the operator and the customer is completed. At that time, the field staff may monitor the negotiation between the operator and the customer, and the text chat between the field staff and the operator may be terminated. When the signal of the end of the negotiation is received from the customer AV device and / or the operator device, the negotiation may be ended without touching the negotiation start / end button.

<Explanation of the configuration of the first embodiment: Automobile: Seat on the audience side>

The "seat" (FIG. 3: 0307) has a function for seating the customer and provides a suitable space for the customer to sit and have a business talk with the operator via the customer AV device.

<Explanation of the configuration of the first embodiment: Automobile: AV device for customers: Business negotiation section on the automobile side>

The "automobile side business negotiation conversation department" (Fig. 3: 0316) is an automobile side business negotiation conversation department for having a conversation for business negotiations via video with an operator who uses an operator device, and is an operator and a person in charge at the site. It is configured not to display the character chat performed by.

FIG. 5 is a diagram for explaining an example in which a customer has a business negotiation conversation with an operator by using the customer AV device of the mobile store type business negotiation support system of the first embodiment. When the power button (0507) is pressed, the power is turned on and business negotiations with the operator become possible. When ending a business negotiation conversation with an operator, the communication with the operator is cut off when the business negotiation end process is performed. In this figure, the customer (0501) looks at the image (0505) of the operator who is the conversation partner and a part of the property description (0504) displayed on the monitor (0502) of the customer AV device, and the speaker (0505) and the microphone. Talk with the operator via (0506). The items displayed on the customer AV device and their arrangement may be selected and / or added as necessary, and the present invention is not limited to this example.

<Explanation of the configuration of the first embodiment: operator device: utterance acquisition unit>

The "speech acquisition unit" (Fig. 3: 0312) has a function for acquiring the operator's speech, for example, a microphone, a program for converting voice into a digital signal, a CPU, a main memory, a non-volatile memory, an interface, and the like. It can be realized by a combination of a digital signal output program or the like that outputs audio information converted into a digital signal.

<Explanation of the configuration of the first embodiment: Operator device: utterance output unit of the other party>

The "other party's speech output unit" (Fig. 3: 0313) has a function for outputting the speech of the customer who is the other party, and is, for example, a digital audio signal acquisition program that acquires the digital audio signal of the speaker and the operator who is the other party. , It can be realized by a combination of a digital / analog conversion program that converts a digital audio signal into an analog signal that drives a speaker, a CPU, a main memory, a non-volatile memory, and an interface.

Further, as a user interface of the "utterance acquisition unit" and the "other party's utterance output unit", a microphone (not shown) and a speaker (not shown) are connected to the operator device. The operator's voice input through the microphone is output to the videophone function of the customer AV device via the videophone function of the mobile store type business negotiation support system. On the contrary, the customer's voice input to the videophone function of the customer AV device is output through the speaker of the operator's operator device via the videophone function of the mobile store type business negotiation support system.

Furthermore, if the operator wears headphones with a microphone connected to the operator device, the microphone of the headphones with a microphone can replace the microphone of the operator device, and the headphones of the headphones with a microphone can replace the speaker of the operator device. ..

<Explanation of the configuration of the first embodiment: Operator device: Business negotiation section on the operator device side>

The "operator device-side business negotiation conversation unit" (FIG. 3: 0314) has a function of having a conversation with a customer AV device via a utterance acquisition unit and a utterance output unit of the other party for business negotiations via video. It has an information processing function for conversation via video. Specifically, the utterance information acquired from the utterance acquisition unit of the operator is converted into a data format used in network communication such as the Internet, and the utterance information is output by the business negotiation conversation unit on the automobile side of the automobile. The digital signal of the customer's utterance acquired from the automobile side business negotiation conversation department is acquired via a network such as the Internet, and information processing is performed so that it can be output as voice from the speaker of the other party's utterance output unit so that the operator can view it. conduct. Further, it may be configured so that video information communication can be performed so that not only the voice but also the video of the operator and the video of the customer can be mutually viewed. Furthermore, it is configured so that text information and video information for commentary on real estate properties can be transmitted and output to the business negotiation conversation section on the automobile side of the AV device for automobile customers via the business negotiation conversation section on the operator device side by the operator's operation. You can also do it. The operator device has a content holding section that holds content such as video (still images, videos, animations, drawings) projected on the customer's AV device's business negotiation section on the automobile side, and textual text information. It is possible to select the necessary content from the content holding unit and output it to the vehicle-side business negotiation conversation unit of the customer AV device of the vehicle. Further, the operator device is provided with a keyboard, and can be configured to output characters and the like input from the keyboard from the automobile-side business negotiation conversation unit of the customer AV device. Further, it is preferable that the operator device is configured to be able to operate a pointer such as a cursor displayed on the content displayed on the screen of the business negotiation unit on the automobile side. For example, the operator can explain the specific position of the floor plan while pointing it with a pointer. Conversely, the pointer can be operated from the business negotiation section on the automobile side of the customer AV device, and the movement of one pointer or two or more pointers can be visually shared between the operator and the customer. Is preferable. These can be realized by, for example, a combination of a CPU, a main memory, a non-volatile memory, an interface, various programs, and the like.

FIG. 6 is a diagram for explaining an example in which an operator has a business negotiation conversation with a customer by using the operator device of the mobile store type business negotiation support system of the first embodiment. In this figure, the operator (0601) sequentially displays a part (0604) of the property description contents while watching the image (0603) of the customer who is the conversation partner reflected on the operator device (0602). In addition, a business negotiation is held with a customer who is viewing the same image via a monitor of a customer AV device via a headphone with a microphone (0606). The items displayed on the operator device and their arrangement may be selected and / or added as necessary, and the present invention is not limited to this example.

<Explanation of the configuration of the first embodiment: Operator device: Character chat unit on the operator device side>

The "operator device side character chat unit" (Fig. 3: 0315) has a function for character chatting with the person in charge at the site, for example, a keyboard, an operator device side character chat program, a CPU, a main memory, and a non-volatile memory. It can be realized by a combination of and interfaces.

In the character chat section (0405) displayed in the lower part of FIG. 6 described above, a two-way character chat can be performed between the operator and the person in charge at the site. This figure is an example of a field person in a car, which is a mobile store, chatting advice to the operator.

<Hardware configuration of embodiment 1>

Since the mobile store type business negotiation support system of the first embodiment is composed of a terminal for field personnel, an AV device for customers, and an operator device, each hardware configuration will be described below. It is assumed that information is exchanged as necessary between the terminal for the person in charge at the site, the AV device for the customer, and the operator device.

<Hardware configuration of terminals for field personnel>

FIG. 7 is a diagram showing an example of a hardware configuration diagram of a terminal for a person in charge of the field in the mobile store type business negotiation support system of the first embodiment. Using this figure, the function of each hardware component will be described. In the terminal for the person in charge of the field of the mobile store type business negotiation support system of the first embodiment, the business negotiation monitor unit, the automobile side character chat unit, the call video holding unit, and the business negotiation communication unit are composed of the following hardware and program. .. As shown in this figure, the CPU (Central Processing Unit) (0701), the main memory (0702), and the interface (0703) such as a mouse, keyboard, printer, display, communication board, speaker, microphone, camera, and monitor. , A non-volatile memory (0704) such as a hard disk. Then, they are connected to each other by a data communication path such as a system bus (0705) to transmit / receive and process information.

Various programs stored in the non-volatile memory are expanded in the main memory and executed by the CPU in response to the acquisition of the program execution instruction.

The CPU executes the negotiation monitor program (0711), acquires information for conversation using video in the operator device and / and the AV device for customers via the interface, and uses the video in the data area of the main memory. It is stored as information (0731) for the conversation and displayed on the display. Next, it is stored in the non-volatile memory as information (0771) for conversation using video.

The CPU executes an automobile-side character chat program (0712), and exchanges chat character information (0732) in a data area of the main memory between a terminal for field personnel and an operator device via an interface. Next, it is stored in the non-volatile memory as chat character information (0772).

The CPU executes the negotiation communication program (0713), and by touching the negotiation start / end button on the terminal for the person in charge of the field, the negotiation start information (0733) or the negotiation start information (0733) is sent to the data area of the main memory before the negotiation starts. If it is in the middle, the negotiation end information (0734) is acquired and communicated with the operator device and the customer AV device via the interface. Next, it is stored in the non-volatile memory as negotiation start information (0773) or negotiation end information (0774).

<Hardware configuration of customer AV equipment>

FIG. 8 is a diagram showing an example of a hardware configuration diagram of a customer AV device in the mobile store type business negotiation support system of the first embodiment. Using this figure, the function of each hardware component will be described. In the customer AV device of the mobile store type business negotiation support system of the first embodiment, the automobile side business negotiation conversation unit is composed of the following hardware and a program. As shown in this figure, a CPU (Central Processing Unit) (0801), main memory (0802), and an interface (0803) such as a mouse, keyboard, printer, display, printer, communication board, speaker, microphone, camera, and monitor. ) And a non-volatile memory (0804) such as a hard disk. Then, they are connected to each other by a data communication path such as a system bus (0805) to transmit / receive and process information.

Various programs stored in the non-volatile memory are expanded in the main memory and executed by the CPU in response to the acquisition of the program execution instruction.

The CPU executes the automobile-side business negotiation conversation program (0811), and provides information for conversation using images in the operator device and / and the customer AV device (including the associated operator speech and the other party speech described later). It is acquired via the interface, stored in the data area of the main memory as information (0831) for conversation using video, displayed on the display, and output to the speaker. Next, it is stored in the non-volatile memory as information (0871) for conversation using video. The information included in the information for conversation using video includes, for example, operator speech, partner (customer) speech, operator video, customer video, real estate related information, vehicle position information, and other business negotiations between the operator and the customer. Information about conversation.

<Hardware configuration of operator device>

FIG. 9 is a diagram showing an example of a hardware configuration diagram of an operator device in the mobile store type business negotiation support system of the first embodiment. Using this figure, the function of each hardware component will be described. In the operator device of the mobile store type business negotiation support system of the first embodiment, the utterance acquisition unit, the other party's utterance output unit, the operator device side business negotiation conversation unit, and the operator device side character chat unit are composed of the following hardware and program. NS. As shown in this figure, the CPU (Central Processing Unit) (0901), the main memory (0902), and the interface (0903) such as a mouse, keyboard, printer, display, communication board, speaker, microphone, camera, and monitor. , A non-volatile memory (0904) such as a hard disk. Then, they are connected to each other by a data communication path such as a system bus (0905) to transmit / receive and process information.

Various programs stored in the non-volatile memory are expanded in the main memory and executed by the CPU in response to the acquisition of the program execution instruction.

The CPU executes the utterance acquisition program (0911), acquires the operator's utterance with a microphone or the like, and stores it in the data area of the main memory as the operator's utterance (0931).

The CPU executes the operator device side business negotiation conversation program (0913), and acquires information for conversation via video in the operator device and / and the customer AV device through the operator's speech and the interface. In association with the utterance, the information (0933) for conversation via video is stored in the data area of the main memory and displayed on the display. Next, it is stored in the non-volatile memory as information (0973) for conversation via video.

The CPU executes the other party's utterance output program (0912), stores the other party's utterance as the other party's utterance (0932) in the data area of the main memory, and outputs the other party's utterance to the speaker.

The CPU executes a character chat program (0914) on the operator device side, and exchanges chat character information (00934) in a data area of the main memory between the terminal for field personnel and the operator device via an interface. Next, it is stored in the non-volatile memory as chat character information (0974).

<Processing flow of Embodiment 1>

Since the mobile store type business negotiation support system of the first embodiment is composed of a terminal for field personnel, an AV device for customers, and an operator device, the flow of each process will be described below.

FIG. 10 is a flowchart showing an example of the processing flow in the mobile store type business negotiation support system of the first embodiment. The steps shown below may be processing steps that are recorded on a medium and constitute a program for controlling a computer.

<Implementation 1 Processing flow of the terminal for the person in charge at the site>

The negotiation start confirmation step goes to the connection processing step (S1002) between the customer AV device and the operator device when starting a business negotiation between the operator device and the customer AV device, and when it does not start, the negotiation start confirmation step (S1001). ) Return (S1001).

The connection processing step between the customer AV device and the operator device enables a three-party connection between the customer AV device, the operator device, and the terminal for the person in charge of the field (S1002).

The negotiation monitor step monitors the conversation between the customer AV device and the operator device via video (S1003).

The step for requesting the start of character chat with the operator device goes to the character chat step (S1006) with the operator device if there is a request for starting character chat with the operator device, and if there is no request for character chat connection from the operator device. Go to step (S1005) (S1004).

The step of whether or not there is a character chat connection request from the operator device goes to the character chat step (S1006) when there is a character chat connection request from the operator device, and when there is no character chat connection request, whether or not there is a character chat start request with the operator device. Go to step (S1004) (S1005).

The character chat step with the operator device enables character chat between the terminal for field personnel and the operator device (S1006).

The character chat end confirmation step with the operator device goes to the character chat end processing step (S1008) with the operator device when ending the character chat with the operator device, and when not ending, the character chat end confirmation step with the operator device. Return to (S1007) (S1007).

The character chat end processing step with the operator device ends the character chat between the terminal for field personnel and the operator device (S1008).

The negotiation end confirmation step goes to the negotiation end processing step (S1010) when ending the negotiation between the operator device and the customer AV device, and returns to the negotiation monitoring step (S1003) when it does not end (S1009). In this flowchart, the step for confirming whether to end the negotiation is arranged after the character chat end processing step, but the end of the character chat does not necessarily have to be arranged before the end of the negotiation, and the negotiation is not necessary. The end of is configured to be placed independently of the start and end of the text chat.

The negotiation end processing step ends the negotiation between the customer AV device and the operator device, and ends the connection between the customer AV device, the operator device, and the terminal for the person in charge of the field (S1010).

The end confirmation step ends when it ends, and goes to the negotiation start confirmation step (S1001) when it does not end (S1011).

<Implementation 1 Processing flow of customer AV equipment>

The connection confirmation step with the operator device goes to the step (S1013) of enabling negotiation when the customer AV device is connected to the operator device, and the connection confirmation step (S1012) with the operator device when the customer AV device is not connected. Return to (S1012).

The step of enabling business negotiations is to connect the customer AV device, the operator device, and the terminal for the person in charge at the site to enable business negotiations (S1013). The customer AV device is configured to acquire the customer's voice and output the operator's voice during the negotiation. Further, the video of the operator and various contents selected by the operator can be acquired and displayed via the Internet or the like. These are configured to be possible at any time, at least during negotiations.

The negotiation end confirmation step from the customer AV device goes to the negotiation end processing step (S1015) when the negotiation ends, and returns to the negotiation end confirmation step (S1014) from the customer AV device when it does not end (S1014). ..

The negotiation end processing step ends the negotiation between the customer AV device and the operator device, and ends the three-way connection between the customer AV device, the operator device, and the terminal for the person in charge of the field (S1015).

The end confirmation step ends when it ends, and when it does not end, it goes to the connection confirmation step (S1012) with the operator device (S1016).

<Process 1 Flow of processing of operator device>

The connection confirmation step with the customer AV device goes to the step (S1018) of enabling negotiation when the operator device is connected to the customer AV device, and the connection confirmation step with the operator device (S1018) when the operator device is not connected. Return to S1017) (S1017).

The step of enabling business negotiations is to connect the operator device, the AV device for customers, and the terminal for the person in charge at the site to enable business negotiations (S1018).

The utterance acquisition step acquires the operator's utterance (S1019).

The other party's utterance output step outputs the other party's utterance (S1020).

The step of whether or not there is a request to start a character chat with the terminal of the person in charge of the field goes to the character chat step (S1023) with the terminal of the person in charge of the field when there is a request to start a character chat with the terminal of the person in charge of the field, and if there is no request, the character chat is started. Go to the character chat connection request presence / absence step (S1022) from the on-site person in charge terminal (S1021).

For the step of whether or not there is a character chat connection request from the site staff terminal, go to the character chat step (S1023) with the site staff terminal if there is a character chat connection request from the site staff terminal, and if there is no text chat connection request. Go to the step (S1021) for requesting the start of character chat with the terminal for the person in charge of the field (S1022).

The character chat step with the on-site person in charge terminal enables character chat between the operator device and the on-site person in charge terminal (S1023).

The step of confirming the end of the character chat with the terminal of the person in charge of the field goes to the character chat end processing step (S1025) with the terminal of the person in charge of the field when ending the character chat with the terminal of the person in charge of the field, and if it does not end, The process returns to the step (S1024) for confirming the end of the character chat with the operator device (S1024). In this flowchart, the step for confirming whether to end the negotiation is arranged after the character chat end processing step, but the end of the character chat does not necessarily have to be arranged before the end of the negotiation, and the negotiation is not necessary. The end of is configured to be placed independently of the start and end of the text chat.

The character chat end processing step with the on-site person in charge terminal ends the character chat between the operator device and the on-site person in charge terminal (S1025).

The negotiation end confirmation step from the operator device goes to the negotiation end processing step (S1027) when the negotiation ends, and returns to the negotiation end confirmation step (S1026) from the operator device when it does not end (S1026).

The negotiation end processing step ends the negotiation between the operator device and the customer AV device, and ends the three-way connection between the operator device, the customer AV device, the operator device, and the on-site person in charge terminal (S1027).

The end confirmation step ends when it ends, and if it does not end, it goes to the connection confirmation step (S1017) with the terminal for the person in charge at the site (S1028).

<Simple description of the effect of Embodiment 1>

According to the invention of the present application having the above configuration, the customer and the operator (salesman) can be concretely greeted by a two-way video and audio while the customer is greeted by a car to a place designated by the customer and the customer is seated in the audience seat. Business negotiations. In addition, the on-site staff in the driver's seat and the operator can exchange information by text chat (without showing it to the customer).

<Embodiment 2>

<Outline of Embodiment 2>

The second embodiment is a mobile store type business negotiation support system based on the first embodiment, which makes it possible to display the position of the automobile identified by the automobile identification information on the map on the display of the operator device.

FIG. 11 is an example of the own vehicle position information of the second embodiment. The own vehicle position information (1101) is composed of automobile identification information (1102) for identifying the automobile itself and position information (1103) which is information indicating the position of the own vehicle. The position information is originally information specified by a combination of latitude information and longitude information, but in this example diagram, it is replaced with an easy-to-understand address display.

The vehicle position information may be configured to be sequentially output to the operator device at regular intervals, or may be configured to be intermittently output only when the information content is changed.

FIG. 12 is an example of a map in which the positions of automobiles are indicated by ◯ on the display (1202) of the operator device (1201), and the respective automobile identification information is also shown. In this example diagram, the positions of four automobiles are displayed.

<Structure of Embodiment 2>

FIG. 13 is a diagram showing an example of a functional block diagram in the mobile store type business negotiation support system of the second embodiment. As illustrated in this figure, the mobile store type business negotiation support system (1300) of the second embodiment is composed of an automobile (1301) and an operator device (1302).

The automobile has a driver's seat side (1303) and a passenger seat side (1304), and the driver's seat side has a seat for the person in charge of the field (1305) and a terminal for the person in charge of the field (1306). Has a customer seat (1307) and a customer AV device (1308), and the terminals for field personnel are the negotiation monitor unit (1309), the automobile side character chat unit (1310), and the negotiation communication unit (1311). ), And the customer AV device has an automobile-side business negotiation conversation unit (1316). Further, the automobile has an automobile identification information holding unit (1317), a position information acquisition unit (1318), and an automobile position information output unit (1319).

The operator device has a utterance acquisition unit (1312), a utterance output unit (1313) of the other party, a business negotiation conversation unit (1314) on the operator device side, and a character chat unit (1315) on the operator device side, and the position of the own vehicle. It further has an information acquisition unit (1320) and an automobile position information display unit (1321).

In automobiles, the driver's seat side and the audience seat side, the driver's seat side's seat and the site staff's terminal, the customer's seat on the audience side and the customer's AV device, and the site staff's terminal's negotiation monitor unit And the automobile side character chat unit and the business negotiation communication unit have already been described in the above-described first embodiment, and thus the description thereof will be omitted. The automobile identification information holding unit, the position information acquisition unit, and the automobile position information output unit, which are the feature points of the automobile of the second embodiment, will be described below.

In the operator device, the utterance acquisition unit, the other party's utterance output unit, the operator device side business negotiation conversation unit, and the operator device side character chat unit have already been described in the first embodiment, and thus the description thereof will be omitted. The own vehicle position information acquisition unit and the vehicle position display unit, which are the feature points of the operator device of the second embodiment, will be described below.

<Explanation of the configuration of the second embodiment: automobile: automobile identification information holding unit>

The "automobile identification information holding unit" (FIG. 13: 1317) is configured to hold automobile identification information in an automobile. Here, the "vehicle identification information" is information for uniquely identifying a vehicle at least in the mobile store type business negotiation support system of the present invention, and is information unique to the vehicle.

However, it does not have to be fixedly held in the automobile identification information holding unit described later. For example, when a car is used for real estate business, it suffices if it can be uniquely identified in the business, and the identification information of the car A on one day may be 0123 and the identification information of the car A on the next day may be 5678. .. Further, as long as the "automobile" can be identified, the origin may be various. For example, the identification information of the person in charge of the site who drives the automobile and heads to the site may be diverted. Typical identification information of the person in charge at the site is the employee number and the identification information of the fixed terminal or mobile terminal used by the person in charge of the site. This terminal may be a terminal for field personnel described in the first embodiment. Therefore, the identification information given to the terminal for the person in charge at the site may be configured to be diverted as the vehicle identification information. If the car identification information is the employee number of the person in charge at the site, a car identification information acquisition unit will be set up so that the employee ID card, which is an information card, can be read when the car is dispatched by bringing it closer to or in contact with some kind of reading device. It can also be configured to.

<Explanation of the configuration of the second embodiment: automobile: position information acquisition unit>

The “position information acquisition unit” (FIG. 13: 1318) is configured to acquire position information which is information indicating the position of the own vehicle.

The position information, which is the information indicating the position of the own vehicle, is the information specified by the combination of the latitude information and the longitude information, and can be acquired by a GPS receiving device or the like. It is also possible to adopt a positioning system using the quasi-zenith satellite Michibiki or a beacon embedded in the road.

<Explanation of the configuration of the second embodiment: Automobile: Own vehicle position information output unit>

The “own vehicle position information output unit” (FIG. 13: 1319) is configured to output the own vehicle position information which is information in which the acquired position information and the vehicle identification information are associated with each other. The own vehicle position information output unit can also be configured to periodically output the own vehicle position information. Regular means every 1 minute, every 2 minutes, every 3 minutes, and so on. This is because it is not preferable to output the vehicle position information too continuously because the power consumption becomes large. Further, the monitoring of the vehicle position by the operator device does not need to be continuously monitored due to the nature of the monitoring. This output can be output using a mobile phone network, but is not limited to this, and if wifi is available, it may be used for output, or it may be used by other communication means. It can also be configured to take advantage of it if possible. It should be noted that a plurality of types of communication are configured to be available as communication types, and a communication type automatic selection unit is configured to automatically select the lowest cost communication type among the available communication types. You can also do it.

<Explanation of the configuration of the second embodiment: Operator device: own vehicle position information acquisition unit>

The "own vehicle position information acquisition unit" (FIG. 13: 1320) is configured to acquire the own vehicle position information output from the own vehicle position information output unit of the automobile, and is configured to acquire the own vehicle position information via the network. Is configured to get.

A plurality of own vehicle position information output from one or more automobiles can be acquired in parallel and over time in association with the automobile identification information.

<Explanation of the configuration of the second embodiment: Operator device: Vehicle position display unit>

The "vehicle position display unit" (FIG. 13: 1321) displays the position of the vehicle identified by the vehicle identification information in association with the vehicle identification information on the map on the display based on the acquired vehicle position information. It is configured as follows. It is sufficient that the vehicle identification information is associated with the vehicle identification information, so that the vehicle identification information itself does not necessarily have to be displayed. For example, when the vehicle identification information is an employee number, the display on the display may be an employee's name, an employee's surname, an employee's nickname, or the like. In this case, it is preferable that the operator device is provided with an employee information holding unit that holds the attribute information of the employee in association with the employee number. Employee attribute information is "name," "last name," "nickname," "employee's mobile phone number," "employee's address," and "employee's specialty business type (for example, real estate type: single-family home, apartment, condominium, rural detached house." , Land, fields, etc.) ”“ Employee's past sales performance ”“ Employee's face photo ”“ Employee's portrait ”“ Employee's avatar ”etc. It is preferable that the operator device is configured so that the associated employee attribute information can be displayed on the display by clicking the display associated with the vehicle identification information. This is because it helps the operator to issue appropriate business instructions immediately.

The automobile position information display unit can be realized by, for example, a combination of a display, a map program, a CPU, a main memory, a non-volatile memory, an interface, and the like.

The plurality of own vehicle position information output from one or more automobiles is acquired in parallel and over time in association with the automobile identification information, and is displayed on a map on the display of the operator device. As a result, the operator can grasp the position of the car managed by the operator on the map, and can instruct to dispatch a suitable car to the designated place in response to the request from the customer. It is preferable that the real estate to be operated is mapped to this map. The display is preferably associated with the real estate identification information, and the real estate identification information is preferably associated with various information of the real estate. It is preferable that the operator can display various information of the real estate on the display by clicking the real estate or the real estate identification information on the map. That is, it is preferable that the real estate identification information is configured to be held in the real estate information holding unit in association with various information of the real estate identified by the real estate identification information. Various real estate information includes "owner", "manager", "owner contact information", "manager continuous cropping destination", "real estate assessment result information", "owner's attribute information", and "real estate financial information (presence or absence of residual bonds)". , Residual bond amount, etc.) ”“ Real estate resale history ”“ Real estate location address ”“ Real estate registry information ”“ Real estate photos, real estate videos ”“ Real estate layout in some cases ”“ Site information in some cases ” "And so on.

Further, when there are a plurality of operators, all of the automobiles under the jurisdiction of the plurality of operators may be configured to be displayed on the display on all the operator devices. In that case, it is preferable that the automobile under the jurisdiction of oneself and the automobile under the jurisdiction of another operator are clearly displayed. Therefore, it is preferable that the vehicle identification information held by the "vehicle identification information holding unit" is held in association with the operator identification information which is the operator identification information. Furthermore, it is preferable that the operator device is also configured to operate in association with the operator identification information.

<Hardware configuration of embodiment 2>

The mobile store-type business negotiation support system of the second embodiment includes an automobile, a terminal for a person in charge at the site, an AV device for a customer, and an operator device. The utterance acquisition unit, the other party's utterance output unit, the operator device side business negotiation conversation unit, and the operator device side character chat unit have already been described in the above-described first embodiment. Since there is, the explanation is omitted. The hardware configurations of the vehicle position information acquisition unit and the vehicle position display unit of the vehicle and the operator device, which are the feature points of the second embodiment, will be described. It is assumed that information is exchanged as necessary between the automobile, the terminal for the person in charge at the site, the AV device for the customer, and the operator device.

<Car hardware configuration>

FIG. 14 is a diagram showing an example of a hardware configuration diagram of an automobile in the mobile store type business negotiation support system of the second embodiment. In the mobile store type business negotiation support system of the second embodiment, the functions of the respective hardware components will be described with reference to this figure. In the mobile store type business negotiation support system of the second embodiment, the vehicle identification information holding unit, the position information acquisition unit, and the vehicle position information output unit of the vehicle are composed of the following hardware and program. As shown in this figure, the CPU (Central Processing Unit) (1401), the main memory (1402), and the interface (1403) such as a mouse, keyboard, printer, display, communication board, speaker, microphone, camera, and monitor. , A non-volatile memory (1404) such as a hard disk. Then, they are connected to each other by a data communication path such as a system bus (1405) to transmit / receive and process information.

Various programs stored in the non-volatile memory are expanded in the main memory and executed by the CPU in response to the acquisition of the program execution instruction.

The CPU executes the vehicle identification information holding program (1411), reads and holds the vehicle identification information (1471) stored in the non-volatile memory into the vehicle identification information (1431) in the data area of the main memory.

The CPU executes the position information acquisition program (1412), acquires the position information received via the GPS receiver of the interface, and stores it in the data area of the main memory as the position information (1432). Next, it is stored as position information (1472) in the non-volatile memory.

The CPU executes the own vehicle position information output program (1413), associates the vehicle identification information (1431) and the position information (1432) stored in the data area of the main memory with the own vehicle position in the data area of the main memory. It is stored as information (1433) and output to the operator device. Next, the vehicle position information (1473) is stored in the non-volatile memory.

In addition, automobiles have an information card reading interface that reads employee numbers from information cards such as employee ID cards, information card reading programs, wifi communication interfaces, wifi communication programs, communication type switching devices, communication type automatic selection programs, etc. It may be provided.

<Hardware configuration of operator device>

FIG. 15 is a diagram showing an example of a hardware configuration diagram of an operator device in the mobile store type business negotiation support system of the second embodiment. In the mobile store type business negotiation support system of the second embodiment, the functions of the respective hardware components will be described with reference to this figure. In the mobile store type business negotiation support system of the second embodiment, the own vehicle position information acquisition unit and the vehicle position display unit of the operator device are composed of the following hardware and program. As shown in this figure, the CPU (Central Processing Unit) (1501), the main memory (1502), and the interface (1503) such as a mouse, keyboard, printer, display, communication board, speaker, microphone, camera, and monitor. , A non-volatile memory (1504) such as a hard disk. Then, they are connected to each other by a data communication path such as a system bus (1505) to transmit / receive and process information.

Various programs stored in the non-volatile memory are expanded in the main memory and executed by the CPU in response to the acquisition of the program execution instruction.

The CPU executes the own vehicle position information acquisition program (1515), acquires the own vehicle position information output from the automobile, and stores the own vehicle position information (1535) in the data area of the main memory. Next, the vehicle position information (1575) is stored in the non-volatile memory.

The CPU executes the vehicle position display program (1516), associates the vehicle position information (1535) stored in the data area of the main memory with the vehicle identification information on the map on the display of the operator device, and identifies the vehicle. Display the location of the car identified by the information.

In addition, when the vehicle identification information is the employee number, the operator device is associated with the vehicle-related information display program that displays the employee name, employee surname, nickname of the employee, etc., and the employee number. It is preferable that the employee information holding program that holds the attribute information of the employee is held in the non-volatile memory of the operator device, read out to the main memory at any time, expanded, and made available to the CPU. In addition, as data of employee attribute information, in non-volatile memory and other memories, "name", "last name", "nickname", "employee's mobile phone number", "employee's address", "employee's specialty business type (for example, type of real estate)" : Houses, apartments, condominiums, remote houses in the countryside, land, fields, etc.) "" Employee's past sales performance "" Employee's face photo "" Employee's portrait "" Employee's avatar " It is preferable to have. The operator device holds the employee attribute information display program in the non-volatile memory so that the associated employee attribute information can be displayed on the display by clicking the display associated with the vehicle identification information. It is preferable that it is expanded to the main memory and can be processed by the CPU. It is also preferable that a business instruction output program for the operator to immediately issue an appropriate business instruction is retained and made available.

In addition, a vehicle allocation instruction program is also maintained so that the operator can grasp the position of the vehicle under his control on the map and can instruct the operator to dispatch a suitable vehicle to the designated place at the request of the customer. It is preferable to have. Furthermore, this map includes a mapping program for mapping real estate to be operated, various real estate information display programs for displaying various real estate identification information on the display, and the following data as various information of the real estate. "Owner" "Manager" "Owner contact information" "Manager continuous cropping destination" "Real estate assessment result information" "Owner attribute information" "Real estate financial information (presence or absence of remaining bonds, amount of remaining bonds, etc.)" Similarly, data such as "real estate resale history", "real estate location address", "real estate register information", "real estate photos, real estate videos", "real estate layout in some cases", and "site information in some cases" It is preferably retained.

<Processing flow of the second embodiment>

The mobile store-type business negotiation support system of the second embodiment is composed of an automobile, a terminal for a person in charge at the site, an AV device for a customer, and an operator device. Since the processing flow of the terminal for the person in charge at the site and the AV device for the customer has already been described in the first embodiment, the description thereof will be omitted. The description of the automobile and a part of the processing of the operator device related to the automobile is not omitted.

FIG. 16 is a flowchart showing an example of the processing flow in the mobile store type business negotiation support system of the second embodiment. The steps shown below may be processing steps that are recorded on a medium and constitute a program for controlling a computer.

<Flow of automobile processing>

The vehicle identification information holding step reads out the vehicle identification information that identifies itself (S1601).

The position information acquisition step acquires the position information received via the GPS receiver (S1602).

The own vehicle position information output step outputs the own vehicle position information associated with the vehicle identification information and the position information to the operator device (S1603).

The end confirmation step ends when it ends, and goes to the automobile identification information holding step (S1601) when it does not end (S1604).

<Processing flow of operator device>

The own vehicle position information acquisition step acquires the own vehicle position information output from the automobile to the operator device (S1605).

The vehicle position display step displays the vehicle position on a map on the display of the operator device in association with the vehicle identification information (S1606).

If it ends, the end confirmation step ends, and if it does not end, it goes to the own vehicle position information acquisition step (S1605) (S1607).

<Simple description of the effect of Embodiment 2>

According to the present invention having the above configuration, the position of the automobile identified by the automobile identification information can be displayed on the map on the display of the operator device.

<Embodiment 3>

<Outline of Embodiment 3>

The third embodiment is based on the second embodiment, and the operator device is a mobile store type business negotiation support system that highlights the vehicle on which the customer who is in the business negotiation with the operator device is identifiable in the map. .. FIG. 17 is an example of a map in which the positions of automobiles are indicated by ◯ or ◎ on the display (1702) of the operator device (1701), and the respective automobile identification information is also shown. In this example diagram, the positions of four automobiles are displayed. The ◎ mark highlights that the vehicle is in negotiations. In this example diagram, the vehicle with the vehicle identification information 001 is in negotiations.

<Structure of Embodiment 3>

FIG. 18 is a diagram showing an example of a functional block diagram in the mobile store type business negotiation support system of the third embodiment. As illustrated in this figure, the mobile store type business negotiation support system (1800) of the third embodiment is composed of an automobile (1801) and an operator device (1802).

The automobile has a driver's seat side (1803), a passenger's seat side (1804), an automobile identification information holding unit (1817), a position information acquisition unit (1818), and an automobile position information output unit (1819). On the driver's side, there is a seat for the person in charge of the field (1805) and a terminal for the person in charge of the field (1806), and on the side of the audience, there is a customer's seat (1807) and an AV device for the customer (1808). The terminal for the person in charge of the field has a business negotiation monitor unit (1809), a character chat unit on the automobile side (1810), and a business negotiation communication unit (1811). 1816).

The operator device includes an utterance acquisition unit (1812), a other party's utterance output unit (1813), an operator device side business negotiation conversation unit (1814), an operator device side character chat unit (1815), and a vehicle position information acquisition unit (own vehicle position information acquisition unit). It has an 1820), a vehicle position information display unit (1821), and a vehicle identification unit (1822) during negotiations.

In automobiles, the driver's seat side, the passenger's seat side, the automobile identification information holding unit, the position information acquisition unit, the automobile position information output unit, the seat of the on-site person in charge on the driver's side, the terminal for the on-site person in charge, and the customer on the audience side. The seat, the AV device for the customer, the negotiation monitor unit, the character chat unit on the automobile side, and the negotiation communication unit of the terminal for the person in charge of the field have already been described in the above-described second embodiment in principle. Omit. However, some explanations will be added regarding the AV equipment for customers.

In the operator device, the utterance acquisition unit, the other party's utterance output unit, the operator device side business negotiation conversation unit, the operator device side character chat unit, the own vehicle position information acquisition unit, and the vehicle position display unit have already been described in the second embodiment. Since it has already been described, the description thereof will be omitted. The vehicle identification unit during negotiation, which is a feature of the third embodiment, will be described below.

<Explanation of the configuration of the third embodiment: Operator device: Vehicle identification unit during negotiation>

The “Vehicle Identification Unit During Business Negotiation” (FIG. 18: 1822) is configured to identifiablely display the vehicle on which the customer in the business negotiation is on the map on the display of the operator device. During a business negotiation, the automobile identification unit outputs the operator's utterance to the customer AV device, or acquires the other party's utterance from the customer AV device, whether the operator device side business negotiation conversation unit of the operator device is in the business negotiation state. Judge whether it is. When the operator's utterance is output to the customer AV device or the other party's utterance is acquired from the customer AV device, it can be determined that the negotiation is in progress. Furthermore, by providing a business negotiation communication means with vehicle identification information in the business negotiation communication unit so that the other party's utterance is acquired in association with the vehicle identification information held in the vehicle identification information holding unit of the vehicle, the other party's utterance can be obtained. It is possible to determine which automobile's customer AV device originated from.

Further, when there are a plurality of operator devices, that is, when the operators are having business negotiations with the plurality of operator devices at the same time, the other party's utterance acquired in association with the vehicle identification information is shared by the plurality of operator devices. As a result, it is possible to identify the location of the company's automobile and whether or not the vehicle is in negotiation with all of the plurality of operator devices. By adopting such a configuration, it becomes possible for a plurality of operators to efficiently use a plurality of on-site personnel or on-site personnel to use the vehicle on board.

Further, the opportunity can be divided into a plurality of steps so that the step in which the opportunity is located can be displayed. For example, it can be divided into steps such as opening, presentation, hearing, and closing. These steps can be determined by the operator and input from the operator device, or can be configured to determine which step the operator is in from the content of the conversation by using artificial intelligence or the like. By knowing the status of this opportunity, it is possible to make a schedule such as when to start the next opportunity. This schedule may be referred to by the operator as a guide, or it can be configured to set the schedule by passing the status to the scheduler that automatically assembles the schedule. According to this schedule, for example, it is possible to inform the customer of the start time of the next business negotiation, appropriately allocate the vehicle, and optimize the working environment such as obtaining the break timing of the person in charge at the site.

In addition, even after the negotiation is over, the customer may be on board and heading for a preview at the real estate site, or may be in the process of previewing, or may be in the process of finishing the preview and sending the customer to their home or the like. Therefore, it is preferable to provide an automobile status acquisition unit for acquiring the status in relation to the customer of the automobile in the automobile and to transmit the acquired status to the operator device in association with the automobile identification information. The acquisition of status in this vehicle can be configured to be acquired from the interface of the field personnel terminal. For example, when a car arrives at the target real estate site and the customer and the person in charge of the site get off and head for a preview, press the button on the interface called "Preview" to change the status to "Preview status". It is preferable that the information is associated with the vehicle identification information and transmitted to the operator device.
In the operator device, the status information transmitted from the vehicle is shared by a plurality of operator devices in some cases, and by displaying the status information together with the vehicle identification information on the display, the status of the person in charge at the site can be easily grasped among the plurality of operators. It will be possible and more efficient sales activities will be possible.

A plurality of operators may be configured to participate in a business negotiation at the same time with respect to an automobile icon displayed together with status information on the displays of a plurality of operator devices. At the same time, it can be configured so that an operator who does not participate in the opportunity monitors the opportunity between another operator and the customer before participating in the opportunity.

This is because the skill level of the operator's business negotiations varies, so that the operator with a high skill level can assist the business negotiation of the operator with a relatively low skill level. In addition, highly skilled operators monitor the negotiations of multiple subordinate operators without participating in the negotiations, record the video of the negotiations, and make the negotiations more successful by associating them with the video scene. It is also possible to configure it so that the advice for the purpose is input by associating it with text and recorded together with the video. At a later date, the operator who was actually conducting the negotiation can learn to improve his own negotiation technique while watching the video and the text advice of his superior.

Further, while a skilled operator is monitoring the negotiations of another operator, the operator device may have a reference video display unit for displaying a video that can be viewed only by the operator in the negotiations on the operator's display, or during the negotiations. It may be provided with an advice output unit that outputs advice so that only the operator of the above can hear it.

These can be realized by, for example, a combination of a CPU, a main memory, a non-volatile memory, an interface, a display, a speaker, headphones, an earphone, a microphone, and the like.

In order to identifiablely display the vehicle on which the customer in the negotiation is on the map on the display of the operator device, the vehicle may be highlighted, for example, by blinking the vehicle on the map.

<Hardware configuration of embodiment 3>

The mobile store-type business negotiation support system of the third embodiment is composed of an automobile, a terminal for a person in charge at the site, an AV device for a customer, and an operator device. Since the automobile, the terminal for the person in charge at the site, and the AV device for the customer have already been described in the second embodiment in principle, the description thereof will be omitted. However, some explanations will be added regarding the AV equipment for customers. The hardware configuration of the vehicle identification unit during negotiations of the operator device, which is a feature of the third embodiment, will be described. It is assumed that information is exchanged as necessary between the automobile, the terminal for the person in charge at the site, the AV device for the customer, and the operator device.

<Embodiment 3: Customer AV Equipment Hardware Configuration>

FIG. 39 is a diagram showing an example of a hardware configuration diagram of a customer AV device in the mobile store type business negotiation support system of the third embodiment. The hardware configuration of the mobile store type business negotiation support system of the third embodiment will be described with reference to this figure. In the mobile store-type business negotiation support system of the third embodiment, the automobile-side business negotiation conversation unit of the customer AV device is composed of the following hardware and program. As shown in this figure, the CPU (Central Processing Unit) (3901), the main memory (3902), and the interface (3903) such as a mouse, keyboard, printer, display, communication board, speaker, microphone, camera, and monitor. , A non-volatile memory (3904) such as a hard disk. Then, they are connected to each other by a data communication path such as a system bus (3905) to transmit / receive and process information.

Various programs stored in the non-volatile memory are expanded in the main memory and executed by the CPU in response to the acquisition of the program execution instruction.

The CPU executes the automobile-side business negotiation conversation program (3911), acquires information for conversation using video in the operator device and / and the customer AV device via the interface, and obtains video in the data area of the main memory. It is stored as information (3931) for conversation using, displayed on a display, and output to a speaker. The information included in the information for conversation using video includes, for example, operator speech, partner (customer) speech, operator video, customer video, real estate related information, vehicle position information, and other business negotiations between the operator and the customer. Information about conversation. Further, the vehicle identification information held in the vehicle identification information holding unit is acquired and stored as the vehicle identification information (3932) in the data area of the main memory. The vehicle identification information and the other party (customer) utterance are associated with each other, stored in the data area of the main memory as the other party (customer) utterance and the vehicle identification information (3933) associated therewith, and output to the operator device.

<Hardware configuration of operator device>

FIG. 20 is a diagram showing an example of a hardware configuration diagram of an operator device in the mobile store type business negotiation support system of the third embodiment. In the mobile store type business negotiation support system of the third embodiment, the function of the hardware component unit will be described with reference to this figure. The operator device of the mobile store type business negotiation support system of the third embodiment is composed of the following hardware and a program. As shown in this figure, the CPU (Central Processing Unit) (2001), the main memory (2002), and the interface (2003) such as a mouse, keyboard, printer, display, communication board, speaker, microphone, camera, and monitor. , A non-volatile memory (2004) such as a hard disk. Then, they are connected to each other by a data communication path such as a system bus (2005) to transmit / receive and process information. The utterance acquisition unit, the other party's utterance output unit, the operator device side business negotiation conversation unit, the operator device side character chat unit, the own vehicle position information acquisition unit, and the vehicle position display unit have already been described in the second embodiment of the operator device. Since there is, the explanation is omitted.

Various programs stored in the non-volatile memory are expanded in the main memory and executed by the CPU in response to the acquisition of the program execution instruction.

The CPU executes the vehicle identification program (2017) during negotiations, and uses the other party's (customer) speech stored in the data area of the main memory and the vehicle identification information (2036) associated therewith for the vehicle identification information during negotiations. And on the map on the display of the operator device, highlight the vehicle identification information and the location of the vehicle to identify that the negotiation is in progress.

<Process flow of Embodiment 3>

The mobile store-type business negotiation support system of the third embodiment is composed of an automobile, a terminal for a person in charge at the site, an AV device for a customer, and an operator device. Since the processing flow of the automobile, the terminal for the person in charge at the site, and the AV device for the customer has already been described in the second embodiment, the description thereof will be omitted. In the processing of the operator device, the part related to the vehicle identification unit during the negotiation will be described.

FIG. 21 is a flowchart showing an example of the processing flow in the mobile store type business negotiation support system of the third embodiment. The steps shown below may be processing steps that are recorded on a medium and constitute a program for controlling a computer.

<Processing flow of operator device>

The own vehicle position information acquisition step acquires the own vehicle position information output from the automobile to the operator device (S2101).

The vehicle position display step displays the position of the vehicle in association with the vehicle identification information on a map on the display of the operator device (S2102).

The confirmation step during negotiation confirms whether or not it is the vehicle identification information during negotiation, and if it is during negotiation, it goes to the vehicle identification display step (S2104) during negotiation, and if it is not during negotiation, the vehicle position information is acquired. Go to step (S2101) (S2103).

The vehicle-identifying display step during negotiation displays the vehicle being negotiated among the vehicle positions displayed on the map on the display of the operator device so that it can be identified (S2104).

The end confirmation step ends when it ends, and goes to the own vehicle position information acquisition step (S2101) when it does not end (S2105).

<Simple description of the effect of Embodiment 3>

According to the present invention having the above configuration, among the automobiles on the map on the display of the operator device, the automobiles under negotiation can be displayed in an identifiable manner by highlighting.

<Embodiment 4>

<Outline of Embodiment 4>

In the fourth embodiment, based on the first to third embodiments, electronic contract information is output from the operator device to the vehicle on which the customer under negotiation is on board for the purpose of contracting the real estate property, and the customer. This is a mobile store-type business negotiation support system for real estate transactions via IT, which concludes a contract as customer-specific consent information including the consent information.

FIG. 22 is a diagram for explaining an example of customer-specific consent information in the mobile store-type business negotiation support system of the fourth embodiment. In this figure, the customer-specific consent information (2201) is configured by associating the customer identification information (2202) with the electronic contract information (2203). If the customer expresses his / her intention to agree after thoroughly examining the presented electronic contract information, he / she obtains the consent information (2204) in association with the customer identification information and the electronic contract information, and obtains the consent information for each customer. do. If the customer's consent is not obtained, the negotiation may be considered unsuccessful and the negotiation may be advanced to the next negotiation or the negotiation may be terminated.

<Structure of Embodiment 4>

FIG. 23 is a diagram showing an example of a functional block diagram in the mobile store type business negotiation support system of the fourth embodiment. As illustrated in this figure, the mobile store type business negotiation support system (2300) of the fourth embodiment is composed of an automobile (2301) and an operator device (2302).

The automobile has a driver's seat side (2303) and a passenger seat side (2304), and the driver's seat side has a seat for the person in charge of the field (2305) and a terminal for the person in charge of the field (2306). Has a customer seat (2307) and a customer AV device (2308), and the terminals for field personnel are the negotiation monitor unit (2309), the automobile side character chat unit (2310), and the negotiation communication unit (2311). ), And the customer AV device has an automobile-side business negotiation conversation unit (2316). Further, the automobile has a customer identification information acquisition unit (2317), an electronic contract information acquisition unit (2318), an electronic contract information presentation unit (2319), a customer-specific consent information acquisition unit (2320), and a consent information output unit. (2321) and.

The operator device includes an utterance acquisition unit (2312), a utterance output unit (2313) of the other party, a business negotiation conversation unit (2314) on the operator device side, and a character chat unit (2315) on the operator device side, as well as electronic contract information. It further has an output unit (2322), a consent information acquisition unit (2323), and a customer-specific consent information holding unit (2324).

In automobiles, the driver's seat side and the audience seat side, the driver's seat side's seat and the site staff's terminal, the customer's seat on the audience side and the customer's AV device, and the site staff's terminal's negotiation monitor unit And the automobile side character chat unit and the business negotiation communication unit have already been described in the above-described first embodiment, and thus the description thereof will be omitted. The customer identification information acquisition unit, the electronic contract information acquisition unit, the electronic contract information presentation unit, the customer-specific consent information acquisition unit, and the consent information output unit, which are the characteristics of the automobile of the fourth embodiment, will be described below.

In the operator device, the utterance acquisition unit, the other party's utterance output unit, the operator device side business negotiation conversation unit, and the operator device side character chat unit have already been described in the first embodiment, and thus the description thereof will be omitted. The electronic contract information output unit, the consent information acquisition unit, and the customer-specific consent information holding unit, which are the features of the operator device of the fourth embodiment, will be described below.

<Explanation of the configuration of the fourth embodiment: Automobile: Customer identification information acquisition unit>

The "customer identification information acquisition unit" (FIG. 23: 2317) has a function of acquiring customer identification information which is information for identifying a customer.

It is customer identification information and information for identifying a customer, and one customer identification information identifies one customer. Further, although it is preferable that one customer has only one customer identification information, the customer identification information may be assigned each time the customer is served, and it is conceivable that the customer has two or more customer identification information. It is preferable that the customer identification information is configured to be acquired by the customer identification information acquisition unit in association with various information of the customer identified by the customer identification information. For example, as various customer information, data such as "name", "current address", "gender", "family structure", "age", "work place", "fixed telephone number", "mobile phone number", and "email address" are acquired. Is preferable. It should be noted that these acquired items are merely examples, and may be selected and / or added as necessary, and are not limited to this example. This information is obtained by inputting such as clicking a button menu on the keyboard or display, which is the interface of a car, or checking a check box.

<Explanation of the configuration of the fourth embodiment: Automobile: Electronic contract information acquisition unit>

The "electronic contract information acquisition unit" (FIG. 23: 2318) is configured to acquire electronic contract information to dodge customers.

The automobile acquires the electronic contract information output from the operator device. The electronic contract information includes attribute information necessary for identifying both parties to enter into a contract. The necessary attribute information regarding the customer is the information acquired in association with the information acquired by the customer identification information acquisition unit described above. This customer attribute information may be input to the customer when the customer identification information is acquired. The customer attribute information includes "name", "age", "address", "telephone number", "email address", "workplace", "workplace affiliation", "family structure", "nearest station", "nearest bus stop", and the like. One company side: Necessary attribute information about company A includes, for example, "company name", "company location", "president's name", and "personal information handling rules". In addition, as information on business negotiation properties, for example, "classification of properties for sale or rental", "type of real estate (house, condominium, land)", "property address", "years of construction", "layout", "environmental information in the neighborhood", "nearest" Information related to "stations and bus stops" and customer payments, such as "delivery time", "price", "lump sum payment or bank loan", "bank account information", "repayment period" for bank loans, etc. The information indicating the customer's consent is excluded from the above. It should be noted that these acquired items are merely examples, and may be selected and / or added as necessary, and are not limited to this example.

<Explanation of the configuration of the fourth embodiment: Automobile: Electronic contract information presentation unit>

The "electronic contract information presentation unit" (FIG. 23: 2319) is configured to present the acquired electronic contract information to the customer.

The electronic contract information acquired by the electronic contract information acquisition unit may be presented to the customer by a display, a printer, or the like different from the customer AV device, which is an interface provided in the automobile, or by the customer AV device. It may be presented to the customer. Further, the electronic contract information may be one, or may be two or more depending on the progress of business negotiations.

<Explanation of the configuration of the fourth embodiment: Automobile: Customer-specific consent information acquisition unit>

The "customer-specific consent information acquisition unit" (Fig. 23: 2320) is information in which consent information, which is information from a customer who agrees with the presented electronic contract information, is associated with customer identification information that identifies the customer. It is configured to obtain customer-specific consent information.

If the customer's consent information is printed on paper by a printer, the customer's seal may be stamped and the stamped contract may be converted into electronic data such as PDF, or the customer's intention may be confirmed. The sign for this may be obtained with a touch pen, which is an interface provided in the car, or a fingerprint may be obtained by inputting an image by a display different from the customer AV device, which is an interface provided in the car, or an image input by the customer AV device. Alternatively, / and the iris may be acquired, or the voice print may be acquired by voice input. The method of obtaining these consent information is merely an example, and may be selected, used in combination, or / or added as necessary, and is not limited to this example. The consent information to be entered requires an electronic signature and time stamp on electronic data such as PDF.

It is also conceivable to sign a document using DocuSign®, for example, as an electronic signature service. When using DocuSign, upload the document and then drag the signature, text, and date fields. Then click Send and a link to access the document will be sent to the recipient. Document recipients can easily sign by clicking the link sent by the requester via email, opening the document on a networked device (smartphone, tablet, PC, etc.) and following the guide provided by the sticky note feature. Is completed. Finally, click Finish and the signed document will be saved in the cloud.

<Explanation of the configuration of the fourth embodiment: Automobile: Customer-specific consent information output unit>

The “customer-specific consent information output unit” (FIG. 23: 2321) is configured to output the acquired customer-specific consent information.

Customer-specific consent information is output to the operator device via the interface, but depending on the consent information acquisition method, the stamped contract may be sent as electronic data such as PDF, or as still image data and / or audio data. It may be data on the NET that can be accessed by clicking the link sent by e-mail. Depending on the business negotiation, the customer-specific consent information to be output is not limited to one, and two or more customer-specific consent information may be output.

<Explanation of the configuration of the fourth embodiment: Operator device: Electronic contract information output unit>

The "electronic contract information output unit" (FIG. 23: 2322) is configured to output electronic contract information to the vehicle in which the customer who is in business negotiations with the operator device is on board.

The electronic contract information that is output excludes the information that indicates the consent of the customer among the information necessary for the contract, such as the attribute information necessary to identify both parties to enter into the contract, the information on the negotiation property, and the information on the payment of the customer. It is a contract. The electronic contract information may include not only contract information for real estate transactions but also various contract information. For example, contracts related to matters to be observed when viewing real estate, contracts prohibiting disclosure of real estate information to third parties as confidential matters when disclosing real estate information to customers, and moving for viewing real estate. It can include one or more contracts for compensation in the event of an accident in a real estate vehicle, contracts for important matters to be explained in the preview, and so on.

In principle, contracts are categorized into operator devices and held, and in general, they are so-called contracts, but individual contracts are generated in the operator device according to the individual circumstances of the customer. It can also be configured to. In this case, a template and an input means to be filled in the blank of the template are provided, and the operator fills in the blank in the negotiation between the operator and the customer, and in some cases, the customer is asked to fill in the blank. It may be configured to prompt for input. When using the terms and conditions, the items that should be individually entered in the contract obtained by using the terms and conditions are information for identifying the parties. These are configured to generate a contract by selecting the information necessary to identify each of the attribute information of the company A and the customer. Mainly the address, whereabouts and name or name.

The above information is obtained by inputting such as clicking a button menu on a keyboard or a display, which is an interface of an operator device, or checking a check box. In addition, the operator listens to the customer's desired property information in the business negotiation conversation with the customer, and acquires the desired property information. Based on these desired property information, one or more business negotiation properties handled by Company A with conditions as close as possible to the desired property will be presented. By holding this desired property information in association with the customer identification information, it can be used for a business negotiation of another opportunity even if the current business negotiation is not completed.

<Explanation of the configuration of the fourth embodiment: operator device: consent information acquisition unit>

The "consent information acquisition unit" (FIG. 23: 2323) is configured to acquire customer-specific consent information for the output electronic contract information.

Customer-specific consent information, including customer consent information, is obtained by e-mail, etc., if the output of the consent information from the automobile is a stamped contract and electronic data such as PDF is sent. If it is still image data, it is acquired on the display of the operator device. If the output of the consent information from the automobile is voice data, it is acquired by the earphone of the operator device. If the output of the consent information from the car is data on the NET that can be accessed by clicking the link sent by e-mail, the data on the NET is downloaded by clicking the link in the e-mail received by the operator device. The method of obtaining these consent information is merely an example, and may be selected, used in combination, or / or added as necessary, and is not limited to this example. Depending on the business negotiation, the customer-specific consent information to be output is not limited to one, and two or more customer-specific consent information may be output.

<Explanation of the configuration of the fourth embodiment: Operator device: Customer-specific consent information holding unit>

The “customer-specific consent information holding unit” (FIG. 23: 2324) is configured to hold the acquired customer-specific consent information.

One or more customer-specific consent information is recorded in the customer-specific consent information holding unit in association with one customer identification information.

<Hardware configuration of embodiment 4>

The mobile store-type business negotiation support system of the fourth embodiment includes an automobile, a terminal for a person in charge at the site, an AV device for a customer, and an operator device. The utterance acquisition unit, the other party's utterance output unit, the operator device side business negotiation conversation unit, and the operator device side character chat unit have already been described in the above-described first embodiment. Since there is, the explanation is omitted. The hardware configurations of the electronic contract information output unit, the consent information acquisition unit, and the customer-specific consent information holding unit of the automobile and the operator device, which are the features of the fourth embodiment, will be described. It is assumed that information is exchanged as necessary between the vehicle of the on-site person in charge terminal and the customer AV device, the on-site person in charge terminal, the customer AV device, and the operator device.

<Car hardware configuration>

FIG. 24 is a diagram showing an example of a hardware configuration diagram of an automobile in the mobile store type business negotiation support system of the fourth embodiment. In the mobile store type business negotiation support system of the fourth embodiment, the functions of the respective hardware components will be described with reference to this figure. In the mobile store type business negotiation support system of the fourth embodiment, the customer identification information acquisition unit, the electronic contract information acquisition unit, the electronic contract information presentation unit, the customer-specific consent information acquisition unit, and the consent information output unit of the automobile are hardware as follows. It consists of hardware and programs. As shown in this figure, the CPU (Central Processing Unit) (2401), the main memory (2402), and the interface (2403) such as a mouse, keyboard, printer, display, communication board, speaker, microphone, camera, and monitor. , A non-volatile memory (2404) such as a hard disk. Then, they are connected to each other by a data communication path such as a system bus (2405) to transmit / receive and process information.

Various programs stored in the non-volatile memory are expanded in the main memory and executed by the CPU in response to the acquisition of the program execution instruction.

The CPU executes the customer identification information acquisition program (2411), acquires the customer identification information via the interface, stores it in the customer identification information (2431) in the data area of the main memory, and then stores it in the non-volatile memory. It is stored as customer identification information (2471).

The CPU executes the electronic contract information acquisition program (2412), acquires the electronic contract information output from the operator device via the interface, and stores it as the electronic contract information (2432) in the data area of the main memory. Next, it is stored in the non-volatile memory as electronic contract information (2472).

The CPU executes the electronic contract information presentation program (2413) and outputs the electronic contract information (2432) stored in the data area of the main memory to a display, a printer, or the like, which is an interface provided in the automobile.

The CPU executes a customer-specific consent information acquisition program (2414), acquires information to the effect that the customer agrees with the presented electronic contract information via the interface provided in the automobile, and stores the customer-specific consent information in the data area of the main memory. Store as consent information (2433). Next, it is stored in the non-volatile memory as customer-specific consent information (2473).

The CPU executes the consent information output program (2415) and outputs the customer-specific consent information (2433) stored in the data area of the main memory to the operator device via the interface.

<Hardware configuration of operator device>

FIG. 25 is a diagram showing an example of a hardware configuration diagram of an operator device in the mobile store type business negotiation support system of the fourth embodiment. In the mobile store type business negotiation support system of the fourth embodiment, the functions of the respective hardware components will be described with reference to this figure. In the mobile store type business negotiation support system of the fourth embodiment, the electronic contract information output unit, the consent information acquisition unit, and the customer-specific consent information holding unit of the operator device are composed of the following hardware and program. As shown in this figure, the CPU (Central Processing Unit) (2501), the main memory (2502), and the interface (2503) such as a mouse, keyboard, printer, display, communication board, speaker, microphone, camera, and monitor. , A non-volatile memory (2504) such as a hard disk. Then, they are connected to each other by a data communication path such as a system bus (2505) to transmit / receive and process information.

Various programs stored in the non-volatile memory are expanded in the main memory and executed by the CPU in response to the acquisition of the program execution instruction.

The CPU executes the electronic contract information output program (2515) and outputs the electronic contract information (2535) stored in the data area of the main memory to the vehicle communicating via the interface. Next, it is stored in the non-volatile memory as electronic contract information (2575).

The CPU executes the consent information acquisition program (2516), displays the customer-specific consent information output from the vehicle via the interface on a display or the like, and stores the customer-specific consent information (2536) in the data area of the main memory. do.

The CPU executes the customer-specific consent information holding program (2517), associates the customer-specific consent information (2536) stored in the data area of the main memory with the customer identification information, and stores the customer-specific consent information (2536) in the non-volatile memory. Store as 2576).

<Process flow of Embodiment 4>

The mobile store-type business negotiation support system of the fourth embodiment is composed of an automobile, a terminal for a person in charge at the site, an AV device for a customer, and an operator device. Since the processing flow of the terminal for the person in charge at the site and the AV device for the customer has already been described in the first embodiment, the description thereof will be omitted. The description of the automobile and a part of the processing of the operator device related to the automobile is not omitted.

FIG. 26 is a flowchart showing an example of the processing flow in the mobile store type business negotiation support system of the fourth embodiment. The steps shown below may be processing steps that are recorded on a medium and constitute a program for controlling a computer.

<Flow of automobile processing>

The customer identification information acquisition step acquires customer identification information that identifies the customer (S2601).

The electronic contract information acquisition step acquires the electronic contract information output from the operator device via the interface (S2602).

The electronic contract information presentation step outputs the electronic contract information to a display, a printer, or the like (S2603).

The customer-specific consent information acquisition step acquires information to the effect that the customer agrees with the electronic contract information via the interface (S2604).

The consent information output step outputs the customer-specific consent information to the operator device via the interface (S2605).

The end confirmation step ends when it ends, and goes to the customer identification information holding step (S2601) when it does not end (S2606).

<Processing flow of operator device>

The electronic contract information output step outputs the electronic contract information to the vehicle being communicated (S2607).

The consent information acquisition step acquires customer-specific consent information for the output electronic contract information (S2608).

The customer-specific consent information retention step retains the customer-specific consent information in association with the customer identification information (S2609).

The end confirmation step ends when it ends, and goes to the electronic contract information output step (S2607) when it does not end (S2610).

<Simple description of the effect of Embodiment 4>

According to the present invention having the above configuration, electronic contract information and customer-specific consent information can be obtained via communication between the interface between the automobile and the operator device.

<Embodiment 5>

<Outline of Embodiment 5>

The fifth embodiment is a mobile store type business negotiation support system for instructing the terminal for the person in charge of the field from the operator device to the scheduled boarding position of the next customer based on the first to the fourth embodiments.

<Structure of Embodiment 5>

FIG. 29 is a diagram showing an example of a functional block diagram in the mobile store type business negotiation support system of the fifth embodiment. As illustrated in this figure, the mobile store type business negotiation support system (2900) of the fifth embodiment is composed of an automobile (2901) and an operator device (2902).

The automobile has a driver's seat side (2903) and an audience seat side (2904), and the driver's seat side has a seat for the person in charge of the field (2905) and a terminal for the person in charge of the field (2906). There is a customer's seat (2907) and a customer's AV device (2908) on the side, and the terminals for the person in charge of the field are the negotiation monitor unit (2909), the automobile side character chat unit (2910), and the negotiation communication unit. (2911), and further has a vehicle allocation destination position information acquisition unit (2917) and a vehicle allocation destination position information display unit (2918). The customer AV device has an automobile-side business negotiation conversation unit (2916).

The operator device has a utterance acquisition unit (2912), a utterance output unit (2913) of the other party, a business negotiation unit (2914) on the operator device side, and a character chat unit (2915) on the operator device side, and a vehicle allocation destination position. It further has an information acquisition unit (2919) and a vehicle allocation destination position information output unit (2920).

In automobiles, the driver's seat side and the passenger's seat side, the driver's seat of the on-site person's seat and the on-site person's terminal, the customer's seat on the audience side and the customer's AV device, and the on-site person's terminal. Since the negotiation monitor unit, the character chat unit on the automobile side, and the negotiation communication unit have already been described in the first embodiment, the description thereof will be omitted. The vehicle allocation destination position information acquisition unit and the vehicle allocation destination position information output unit of the terminal for the person in charge of the field, which are the feature points of the automobile of the fifth embodiment, will be described below.

In the operator device, the utterance acquisition unit, the other party's utterance output unit, the operator device side business negotiation conversation unit, and the operator device side character chat unit have already been described in the first embodiment, and thus the description thereof will be omitted. The vehicle allocation destination position information acquisition unit and the vehicle allocation destination position information output unit, which are the feature points of the operator device of the fifth embodiment, will be described below.

<Explanation of the configuration of the fifth embodiment: Automobile: Terminal for field personnel: Vehicle allocation destination position information acquisition unit>

The “vehicle allocation destination position information acquisition unit” (FIG. 29: 2917) is configured to acquire vehicle allocation destination position information output from the operator device.

FIG. 27 is an example of vehicle allocation destination position information according to the fifth embodiment. The vehicle allocation destination position information (2701) is composed of vehicle identification information (2702) for identifying the vehicle itself and vehicle allocation destination position information (2703). The location information of the vehicle allocation destination may be an address display, or may be information specified by a combination of latitude information and longitude information. In this example diagram, the address display is replaced with an easy-to-understand address display.

<Explanation of the configuration of the fifth embodiment: Automobile: Terminal for field personnel: Vehicle allocation destination position information display unit>

The “vehicle allocation destination position information display unit” (FIG. 29: 2918) is configured to display the acquired vehicle allocation destination position information on a display or the like of a terminal for a person in charge at the site.

FIG. 28 is an example of displaying the vehicle allocation destination position (2803) on a map on the display of the terminal for field personnel. When the own vehicle position information (2804) is retained, it is possible to display the traveling direction or traveling route of the automobile as shown in this example diagram, which is preferable.

<Explanation of the configuration of the fifth embodiment: Operator device: Vehicle allocation destination position information acquisition unit>

The “vehicle allocation destination position information acquisition unit)” (FIG. 29: 2919) is configured to acquire vehicle allocation destination position information which is information indicating the position information of the vehicle allocation destination which is the planned boarding position of the next customer.

From the customer's request for business negotiations, the desired designated place and time are obtained via an interface such as a keyboard or touch panel. It is preferable that one or more of these dispatch destinations are scheduled.

<Explanation of the configuration of the fifth embodiment: Operator device: Vehicle allocation destination position information output unit>

The “vehicle allocation destination position information output unit” (FIG. 29: 2920) is configured to output the acquired vehicle allocation destination position information to the terminal for the person in charge at the site.

When outputting the vehicle dispatch destination position information to one or more on-site personnel terminals, it is preferable to be able to confirm the current position of each of these vehicles. It shall be possible to select a suitable terminal for field personnel based on criteria such as closeness.

<Hardware configuration of embodiment 5>

The mobile store-type business negotiation support system of the fifth embodiment includes a terminal for field personnel, an AV device for customers, and an operator device. The business negotiation monitor unit, the automobile side character chat unit, the business negotiation communication unit, the customer AV device, the utterance acquisition unit of the operator device, the other party's utterance output unit, the operator device side business negotiation conversation unit, and the operator device side character. Since the chat unit has already been described in the first embodiment, the description thereof will be omitted. The hardware of the vehicle allocation destination position information acquisition unit and the vehicle allocation destination position information display unit of the on-site person in charge terminal, the vehicle allocation destination position information acquisition unit, and the vehicle allocation destination position information output unit of the operator device, which are the feature points of the fifth embodiment. The configuration will be described. It is assumed that information is exchanged as necessary between the automobile, the terminal for the person in charge at the site, the AV device for the customer, and the operator device.

<Hardware configuration of terminals for field personnel>

FIG. 30 is a diagram showing an example of a hardware configuration diagram of a terminal for a person in charge of the field in the mobile store type business negotiation support system of the fifth embodiment. In the mobile store type business negotiation support system of the fifth embodiment, the functions of the respective hardware components will be described with reference to this figure. In the mobile store type business negotiation support system of the fifth embodiment, the vehicle allocation destination position information acquisition unit and the vehicle allocation destination position information display unit of the terminal for the person in charge of the site are composed of the following hardware and program. As shown in this figure, the CPU (Central Processing Unit) (3001), the main memory (3002), and the interface (3003) such as a mouse, keyboard, printer, display, communication board, speaker, microphone, camera, and monitor. , A non-volatile memory (3004) such as a hard disk. Then, they are connected to each other by a data communication path such as a system bus (3005) to transmit / receive and process information.

Various programs stored in the non-volatile memory are expanded in the main memory and executed by the CPU in response to the acquisition of the program execution instruction.

The CPU executes the vehicle allocation destination position information acquisition program (3014), acquires the vehicle allocation destination position information output from the operator device via the interface, and stores the vehicle allocation destination position information (3035) in the data area of the main memory. do. Next, it is stored in the non-volatile memory as vehicle allocation destination position information (3075).

The CPU executes the vehicle allocation destination position information display program (3015), reads out the vehicle allocation destination position information (3035) stored in the data area of the main memory, and displays the vehicle allocation destination position on the map on the display of the on-site person in charge terminal. Is displayed.

<Hardware configuration of operator device>

FIG. 31 is a diagram showing an example of a hardware configuration diagram of an operator device in the mobile store type business negotiation support system of the fifth embodiment. In the mobile store type business negotiation support system of the fifth embodiment, the functions of the respective hardware components will be described with reference to this figure. In the mobile store type business negotiation support system of the fifth embodiment, the vehicle allocation destination position information acquisition unit and the vehicle allocation destination position information output unit of the operator device are composed of the following hardware and program. As shown in this figure, the CPU (Central Processing Unit) (3101), the main memory (3102), and the interface (3103) such as a mouse, keyboard, printer, display, communication board, speaker, microphone, camera, and monitor. , A non-volatile memory (3104) such as a hard disk. Then, they are connected to each other by a data communication path such as a system bus (3105) to transmit / receive and process information.

Various programs stored in the non-volatile memory are expanded in the main memory and executed by the CPU in response to the acquisition of the program execution instruction.

The CPU executes the vehicle allocation destination position information acquisition program (3115), acquires the vehicle allocation destination position information via an interface such as a keyboard, and stores the vehicle allocation destination position information (3135) in the data area of the main memory. Next, it is stored in the non-volatile memory as vehicle allocation destination position information (3175).

The CPU executes the vehicle allocation destination position information output program (3116), reads out the vehicle allocation destination position information (3135) stored in the data area of the main memory, and outputs the vehicle allocation destination position information to the terminal for the person in charge at the site.

<Processing flow of embodiment 5>

The mobile store-type business negotiation support system of the fifth embodiment is composed of an automobile, a terminal for a person in charge at the site, an AV device for a customer, and an operator device. Since the processing flow of the automobile and the AV device for the customer has already been described in the first embodiment, the description thereof will be omitted. The description of a series of processes related to the vehicle allocation destination position information in the on-site staff terminal and the operator device is not omitted.

FIG. 32 is a flowchart showing an example of the processing flow in the mobile store type business negotiation support system of the fifth embodiment. The steps shown below may be processing steps that are recorded on a medium and constitute a program for controlling a computer.

<Processing flow of terminals for field personnel>

The vehicle allocation destination position information acquisition step acquires vehicle allocation destination position information output from the operator device via the interface (S3201).

In the vehicle allocation destination position information display step, the vehicle allocation destination position information is displayed on the display of the terminal for the person in charge at the site (S3202).

The end confirmation step ends when it ends, and when it does not end, it goes to the vehicle allocation destination position information acquisition step (S3201) (S3203).

<Processing flow of operator device>

In the vehicle allocation destination position information acquisition step, the vehicle allocation destination position information is acquired via an interface such as a keyboard (S3204).

The vehicle allocation destination position information output step outputs the vehicle allocation destination position information to the terminal for the person in charge at the site (S3205).

The end confirmation step ends when it ends, and when it does not end, it goes to the vehicle allocation destination position information acquisition step (S3204) (S3206).

<Simple description of the effect of Embodiment 5>

According to the present invention having the above configuration, it is possible to instruct the terminal for the person in charge of the field from the operator device to the scheduled boarding position of the next customer.

<Embodiment 6>

<Outline of Embodiment 6>

The sixth embodiment is a mobile store type business negotiation support system for shifting a customer to a preview based on the first to fifth embodiments.

<Structure of Embodiment 6>

FIG. 35 is a diagram showing an example of a functional block diagram in the mobile store type business negotiation support system of the sixth embodiment. As illustrated in this figure, the mobile store type business negotiation support system (3500) of the sixth embodiment is composed of an automobile (3501) and an operator device (3502).

The automobile has a driver's seat side (3503), a passenger's seat side (3504), a conversation device (3519), an preview transition information acquisition unit (3517), and an preview transition information output unit (3518), and has a driver's seat side. Has a seat for the person in charge of the field (3505) and a terminal for the person in charge of the field (3506), and a seat for the customer (3507) and an AV device for the customer (3508) on the side of the audience seat. The terminal has a business negotiation monitor unit (3509), an automobile-side character chat unit (3510), and a business negotiation communication unit (3511), and the customer AV device has an automobile-side business negotiation conversation unit (3516). ..

The operator device has a utterance acquisition unit (3512), a utterance output unit (3513) of the other party, a business negotiation conversation unit (3514) on the operator device side, and a character chat unit (3515) on the operator device side. It further has an information acquisition unit (3520) and a conversation partner switching unit (3521).

In automobiles, the driver's seat side and the audience seat side, the driver's seat side's seat and the site staff's terminal, the customer's seat on the audience side and the customer's AV device, and the site staff's terminal's negotiation monitor unit And the automobile side character chat unit and the business negotiation communication unit have already been described in the above-described first embodiment, and thus the description thereof will be omitted. The conversation device, the preview transition information acquisition unit, and the preview transition information output unit, which are the feature points of the automobile of the sixth embodiment, will be described below.

In the operator device, the utterance acquisition unit, the other party's utterance output unit, the operator device side business negotiation conversation unit, and the operator device side character chat unit have already been described in the first embodiment, and thus the description thereof will be omitted. The preview transition information acquisition unit and the conversation partner switching unit, which are the feature points of the operator device of the sixth embodiment, will be described below.

<Explanation of the configuration of the sixth embodiment: automobile: conversation device>

The "conversation device" (FIG. 35: 3519) has a function of having a person in charge of the field talk in response to a utterance from the utterance acquisition unit of the operator device when there is a switch described later on the driver's seat side, for example, a microphone. It can be realized by combining an interface such as a speaker and a communication board.

During the transition to the preview of the real estate property and moving toward the preview, the communication between the operator device and the customer AV device is cut off by switching from the operator device, and the person in charge of the site and the operator can have a conversation. Switch to communication between the operator device and the conversation device.

<Explanation of the configuration of the sixth embodiment: Automobile: Preview transition information acquisition unit>

The "preview transition information acquisition unit" (Fig. 35: 3517) is configured to acquire preview transition information, which is information indicating that the customer is on board and shifts to preview, based on the customer's intention. ing.

FIG. 33 is an example of preview transition information of the sixth embodiment. The preview transition information (3301) acquired via an interface such as a keyboard or a touch panel is composed of vehicle identification information (3302) for identifying the vehicle itself and position information (3303) for the preview.

FIG. 34 is an example in which the preview position (3403) is displayed with a ● mark on the map on the display of the automobile. When the own vehicle position information (3404) is retained, it is possible to display the traveling direction or traveling route of the automobile as shown in this example diagram, which is preferable.

<Explanation of the configuration of the sixth embodiment: Automobile: Preview transition information output unit>

The “preview transition information output unit” (FIG. 35: 3518) is configured to output the preview transition information to the operator device when the preview transition information is acquired.

Depending on the customer, one business negotiation may request a preview of two or more real estate properties, and in that case, two or more preview transition information is generated.

<Explanation of the configuration of the sixth embodiment: Operator device: preview transition information acquisition unit>

The “preview transition information acquisition unit” (FIG. 35: 3520) is configured to acquire preview transition information from an automobile.

<Explanation of the configuration of the sixth embodiment: operator device: conversation partner switching unit>

The "conversation partner switching unit" (Fig. 35: 3521) transmits communication between the utterance acquisition unit and the other party's utterance output unit from the vehicle-side business negotiation conversation unit to the vehicle conversation device when the preview transition information is acquired. It is configured to switch.

When the preview transition information is acquired, the communication between the utterance acquisition unit and the other party's utterance output unit is switched to be performed with the conversation device of the vehicle without going through the business negotiation conversation unit on the automobile side. As a result, it is possible to continue business negotiations while leaving the car and inspecting the real estate property.

<Hardware configuration of embodiment 6>

The mobile store-type business negotiation support system of the sixth embodiment includes an automobile, a conversation device, a terminal for a person in charge at the site, an AV device for a customer, and an operator device. The terminal for the person in charge at the site, the AV device for the customer, the utterance acquisition unit and the other party's utterance output unit of the operator device, the business negotiation conversation unit on the operator device side, and the character chat unit on the operator device side have already been described in the first embodiment. Therefore, the description thereof will be omitted. The hardware configurations of the vehicle preview transition information acquisition unit, the preview transition information output unit, the conversation device, the preview transfer information acquisition unit of the operator device, and the conversation partner switching unit, which are the features of the sixth embodiment, will be described. do. It is assumed that information is exchanged as necessary between the automobile, the terminal for the person in charge at the site, the AV device for the customer, and the operator device.

<Car hardware configuration>

FIG. 36 is a diagram showing an example of a hardware configuration diagram of an automobile in the mobile store type business negotiation support system of the sixth embodiment. In the mobile store type business negotiation support system of the sixth embodiment, the functions of the respective hardware components will be described with reference to this figure. In the mobile store type business negotiation support system of the sixth embodiment, the preview transition information acquisition unit and the preview transition information output unit of the automobile are composed of the following hardware and program. As shown in this figure, the CPU (Central Processing Unit) (3601), the main memory (3602), and the interface (3603) such as a mouse, keyboard, printer, display, communication board, speaker, microphone, camera, and monitor. , A non-volatile memory (3604) such as a hard disk. Then, they are connected to each other by a data communication path such as a system bus (3605) to transmit / receive and process information.

Various programs stored in the non-volatile memory are expanded in the main memory and executed by the CPU in response to the acquisition of the program execution instruction.

The CPU executes the preview migration information acquisition program (3611), acquires the preview migration information via an interface such as a keyboard or a touch panel, and stores the preview migration information (3631) in the data area of the main memory. .. Next, it is stored in the non-volatile memory as vehicle allocation destination position information (3761).

The CPU executes the preview transition information output program (3612), reads the preview transition information (3631) stored in the data area of the main memory, and outputs the preview transition information (3631) to the operator device via the interface.

<Hardware configuration of conversation device>

FIG. 40 is a diagram showing an example of a hardware configuration diagram of a conversation device in the mobile store type business negotiation support system of the sixth embodiment. In the mobile store type business negotiation support system of the sixth embodiment, the function of the hardware component of the conversation device will be described with reference to this figure. In the mobile store type business negotiation support system of the sixth embodiment, the conversation device is composed of the following hardware and a program. As shown in this figure, the CPU (Central Processing Unit) (4001), the main memory (4002), and the interface (4003) such as a mouse, keyboard, printer, display, communication board, speaker, microphone, camera, and monitor. , A non-volatile memory (4004) such as a hard disk. Then, they are connected to each other by a data communication path such as a system bus (4005) to transmit / receive and process information.

The conversation program stored in the non-volatile memory is expanded in the main memory and executed by the CPU in response to the acquisition of the program execution instruction.

The CPU executes a conversation program (4011), conducts a conversation with a business negotiation on the operator device side via an interface such as a microphone, a speaker, and a communication board, receives an operator's speech, and operates an operator in a data area of the main memory. Store as an utterance (4031). Further, the utterance of the person in charge of the field is transmitted to the operator device, and the utterance of the person in charge of the field is stored in the data area of the main memory as the utterance of the person in charge of the field (4032).

<Hardware configuration of operator device>

FIG. 37 is a diagram showing an example of a hardware configuration diagram of an operator device in the mobile store type business negotiation support system of the sixth embodiment. In the mobile store type business negotiation support system of the sixth embodiment, the functions of the respective hardware components will be described with reference to this figure. In the mobile store type business negotiation support system of the sixth embodiment, the preview transition information acquisition unit and the conversation partner switching unit of the operator device are composed of the following hardware and program. As shown in this figure, the CPU (Central Processing Unit) (3701), the main memory (3702), and the interface (3703) such as a mouse, keyboard, printer, display, communication board, speaker, microphone, camera, and monitor. , A non-volatile memory (3704) such as a hard disk. Then, they are connected to each other by a data communication path such as a system bus (3705) to transmit / receive and process information.

Various programs stored in the non-volatile memory are expanded in the main memory and executed by the CPU in response to the acquisition of the program execution instruction.

The CPU executes the preview transition information acquisition program (3715), and stores the preview transition information acquired from the automobile via the interface as preview transition information (3735) in the data area of the main memory. Next, it is stored in the non-volatile memory as preview transfer information (3775).

The CPU executes the conversation partner switching program (3716) to switch the communication between the utterance acquisition unit and the other party's utterance output unit from the vehicle-side business negotiation conversation unit to the vehicle conversation device.

<Processing flow of embodiment 6>

The mobile store-type business negotiation support system of the sixth embodiment includes an automobile, a terminal for a person in charge at the site, an AV device for a customer, and an operator device. Since the processing flow of the automobile and the AV device for the customer has already been described in the first embodiment, the description thereof will be omitted. The description of a part of the processing of the automobile and the operator device related to the automobile is not omitted.

FIG. 38 is a flowchart showing an example of the processing flow in the mobile store type business negotiation support system of the sixth embodiment. The steps shown below may be processing steps that are recorded on a medium and constitute a program for controlling a computer.

<Flow of automobile processing>

The preview transition information acquisition step acquires preview transition information via an interface such as a keyboard (S3801).

The preview transition information output step outputs the preview transition information to the operator device via the interface (S3802).

The end confirmation step ends when it ends, and goes to the preview transition information acquisition step (S3801) when it does not end (S3803).

<Processing flow of operator device>

The preview transition information acquisition step acquires preview transition information from the automobile via the interface (S3804).

In the conversation partner switching step, the conversation partner is switched from the business negotiation conversation section on the automobile side to the conversation device of the automobile (S3805).

The end confirmation step ends when it ends, and when it does not end, it goes to the vehicle allocation destination position information acquisition step (S3804) (S3806).

<Simple description of the effect of Embodiment 6>

According to the present invention having the above configuration, it is possible to have a conversation between the person in charge at the site and the operator when shifting to the preview.

<Embodiment 7>

<Outline of Embodiment 7>

The seventh embodiment is based on the first to sixth embodiments, and the customer AV device is arranged between the first row including the driver's seat of the automobile and the second row of the passenger seats.

<Structure of Embodiment 7>

In the seventh embodiment, the customer AV device is configured to be arranged between the first row including the driver's seat and the second row which is the audience seat.

<Effect of Embodiment 7>

As a result, the customer AV equipment will be arranged so that it is easy for the customer to see the front. It also serves as a blindfold for the character chat operation of the on-site staff terminal in the driver's seat of the car.

0300 Mobile store type business negotiation support system 0301 Automobile 0302 Operator device 0303 Driver side 0304 Audience side 0305 Driver side seat 0306 Site staff terminal 0307 Customer side seat 0308 Customer AV device 0309 Business negotiation monitor 0309 Car side character chat Department 031 Business negotiation communication department 0312 Speech acquisition unit 0313 Opponent's speech output unit 0314 Operator device side business negotiation conversation department 0315 Operator device side character chat department 0316 Automobile side business negotiation conversation department

Claims (6)

It consists of a car, an operator device that can communicate with this car, and a customer who proposes a business talk to the passenger seat of the car to support business negotiations through video conversation with the operator who operates the operator device. It is a mobile store type business negotiation support system
The car has a driver's side and a passenger's side,
On the driver's side, there is a seat for the field staff to sit on, and a terminal for the field staff that can be used while the field staff is sitting in the seat.
On the audience side, there is a seat for the customer to sit on, and a customer AV device equipped with a speaker, a monitor, and a microphone that can be used while the customer is seated.
The terminal for field personnel is
A business negotiation monitor unit for monitoring conversations with operators via video on customer AV equipment,
The character chat section on the car side for character chat with the operator,
A business negotiation communication unit for the customer and the operator to start or end a business negotiation in a conversation via video between the customer AV device and the operator device.
Have,
The operator device is
The utterance acquisition unit that acquires the operator's utterance,
The other party's utterance output unit that outputs the other party's utterance,
A customer AV device, an operator device-side business negotiation conversation unit for having a conversation via the utterance acquisition unit and the other party's utterance output unit for business negotiations via video,
The character chat section on the operator device side for character chatting with the site person using the site person's terminal,
Have,
AV equipment for customers
An automobile-side business negotiation conversation unit for having a conversation for business negotiations via video with an operator who uses an operator device, and is configured so that the character chat between the operator and the person in charge at the site cannot be displayed. Along with having a side business negotiation department, automobiles
A car identification information holding unit that holds car identification information that identifies itself,
A position information acquisition unit that acquires position information, which is information indicating the position of the own vehicle,
The vehicle position information output unit that outputs the vehicle position information, which is the information that associates the acquired position information with the vehicle identification information, and the vehicle position information output unit.
Have more
The operator device is
The vehicle position information acquisition unit that acquires the output vehicle position information,
Based on the acquired vehicle position information, the vehicle position display unit displays the position of the vehicle identified by the vehicle identification information in association with the vehicle identification information on the map on the display, and the vehicle identification information is It is an employee number, and the display on the display is one or more of the employee's name, the employee's surname, and the employee's nickname, and the "name" and "last name" which are the attribute information of the employee in association with the employee number. , "Nickname", "Employee's mobile phone number", "Employee's address", "Employee's specialty business", "Employee's past sales performance", "Employee's face photo", "Employee's portrait" , Employee information holding department that holds one or more of "employee avatars",
A mobile store-type business negotiation support system that also has. The mobile store-type business negotiation support system according to claim 1 , further comprising a vehicle identification unit during negotiation that displays the vehicle on which the customer who is engaged in business negotiations is identifiable in the map. Cars
The customer identification information acquisition department that acquires customer identification information, which is information that identifies customers,
The Electronic Contract Information Acquisition Department, which acquires electronic contract information to dodge customers,
An electronic contract information presentation unit for presenting the acquired electronic contract information to customers,
A customer-specific consent information acquisition department that acquires customer-specific consent information, which is information that associates consent information, which is information from a customer who agrees with the presented electronic contract information, with customer identification information that identifies the customer.
Consent information output unit that outputs the acquired consent information for each customer,
Have more
The operator device includes an electronic contract information output unit that outputs electronic contract information to the vehicle in which the customer who is in negotiation with the operator device is in the vehicle.
The consent information acquisition department that acquires customer-specific consent information for the output electronic contract information,
The customer-specific consent information holding department that holds the acquired customer-specific consent information,
The mobile store type business negotiation support system according to claim 1 or 2, further comprising. The operator device is
The vehicle allocation destination position information acquisition unit that acquires the vehicle allocation destination position information, which is the information indicating the location information of the vehicle allocation destination, which is the next customer's scheduled boarding position,
A vehicle allocation destination position information output unit that outputs the acquired vehicle allocation destination position information, and
Have more
The terminal for field personnel is
The vehicle allocation destination position information acquisition unit that acquires the vehicle allocation destination position information,
A vehicle allocation destination position information display unit that displays the acquired vehicle allocation destination position information, and
The mobile store type business negotiation support system according to any one of claims 1 to 3, further comprising. Cars
A conversation device for the on-site staff to talk in response to the utterance from the utterance acquisition unit of the operator device when there is a switch on the driver's side, which will be described later.
The preview transition information acquisition department that acquires preview transition information based on the customer's intention, which is information that the customer shifts to preview with the customer on board.
The preview transition information output unit that outputs the preview transition information to the operator device when the preview transition information is acquired, and the preview transition information output unit.
Have,
The operator device is
The preview transition information acquisition department that acquires preview transition information from automobiles,
When the preview transition information is acquired, the conversation partner switching unit that switches the communication between the utterance acquisition unit and the other party's utterance output unit from the vehicle-side business negotiation conversation unit to the vehicle conversation device,
The mobile store type business negotiation support system according to any one of claims 1 to 4 , further comprising. The mobile store type business negotiation support system according to any one of claims 1 to 5 , wherein the customer AV device is arranged between the first row including the driver's seat of an automobile and the second row of the audience seats.

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