JP6903764B2 - 非要請型コンテンツの人間対コンピュータダイアログ内へのプロアクティブな組込み - Google Patents
非要請型コンテンツの人間対コンピュータダイアログ内へのプロアクティブな組込み Download PDFInfo
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Description
セッションに関与することができる。多くの実装形態では、自動アシスタント120は、ユーザが、コマンド、検索などを発することができるように、対話型ボイス応答(「IVR」)に関与することができ、自動アシスタントは、自然言語処理および/または1つまたは複数の文法を利用して、発話をテキストに変換し、それに応じて、テキストに応答することができる。
1061〜N クライアントコンピューティングデバイス、クライアントデバイス
1071〜N メッセージ交換クライアント
1091〜N アプリケーション、MISC.APP
120 自動アシスタント
122 自然言語プロセッサ
130 応答性コンテンツエンジン
132 アクションモジュール
134 エンティティモジュール
136 コンテンツモジュール、プロアクティブコンテンツモジュール
210 コンピューティングデバイス
280 自然言語入力
282 応答性自然言語出力
406 クライアントデバイス
606 クライアントデバイス
640 タッチスクリーン
642 トランスクリプト
644 入力フィールド
646 ユーザインターフェース要素(たとえば、ディープリンク)
746 ユーザインターフェース要素
748 ハイパーリンク
800 方法
900 方法
1010 コンピューティングデバイス
1012 バスサブシステム
1014 プロセッサ
1016 ネットワークインターフェースサブシステム
1020 ユーザインターフェース出力デバイス
1022 ユーザインターフェース入力デバイス
1024 記憶サブシステム
1025 メモリサブシステム
1026 ファイル記憶サブシステム
1030 メインランダムアクセスメモリ(RAM)
1032 読取り専用メモリ(ROM)
Claims (20)
前記ユーザが非要請型コンテンツを受け取ることを望む可能性を示す要望基準を決定するステップであって、前記要望基準が、前記ユーザが動作させている1つまたは複数のコンピューティングデバイスのアプリケーションの状態に基づき決定される、ステップと、
前記プロセッサのうちの1つまたは複数が、前記ユーザの1つまたは複数の特性に基づいて、前記ユーザにとって潜在的に関心のある情報または前記ユーザにとって潜在的に関心のある1つまたは複数のアクションを識別するステップと、
前記プロセッサのうちの1つまたは複数が、前記ユーザにとって潜在的に関心のある前記情報または潜在的に関心のある前記1つまたは複数のアクションを示す前記非要請型コンテンツを生成するステップと、
前記自動アシスタントが、前記非要請型コンテンツを前記既存の人間対コンピュータダイアログセッション内に組み込むステップと
を含み、
少なくとも組み込む前記ステップが、前記自動アシスタントが前記人間対コンピュータダイアログセッションの間に前記ユーザから受信したすべての自然言語入力に応答したとの前記判定と前記要望基準が1つまたは複数のしきい値を満たすとの判定とに応答して実行される
方法。
1つまたは複数の信号に基づいて、ユーザが前記1つまたは複数のオーディオ出力デバイスの聞こえる範囲内にいると判定することと、
前記ユーザが非要請型コンテンツを受け取ることを望む可能性を示す要望基準を決定することであって、前記要望基準が、前記ユーザが動作させている1つまたは複数のコンピューティングデバイスのアプリケーションの状態に基づき決定される、決定することと、
前記ユーザの1つまたは複数の特性に少なくとも部分的に基づいて、前記ユーザにとって潜在的に関心のある情報または前記ユーザにとって潜在的に関心のある1つまたは複数のアクションを識別することと、
潜在的に関心のある前記情報または潜在的に関心のある前記1つまたは複数のアクションを示す前記非要請型コンテンツを生成することと、
前記非要請型コンテンツを自動アシスタントと前記ユーザとの間の可聴の人間対コンピュータダイアログセッション内に組み込むことと
を行うように前記自動アシスタントを動作させ、
少なくとも前記組み込むことが、前記ユーザが前記1つまたは複数のオーディオ出力デバイスの聞こえる範囲内にいるとの前記判定と前記要望基準が1つまたは複数のしきい値を満たすとの判定とに応答して、前記自動アシスタントによって実行される
システム。
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JP2021104078A JP7247271B2 (ja) | 2017-03-22 | 2021-06-23 | 非要請型コンテンツの人間対コンピュータダイアログ内へのプロアクティブな組込み |
JP2023039772A JP2023063444A (ja) | 2017-03-22 | 2023-03-14 | 非要請型コンテンツの人間対コンピュータダイアログ内へのプロアクティブな組込み |
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US15/466,422 US10636418B2 (en) | 2017-03-22 | 2017-03-22 | Proactive incorporation of unsolicited content into human-to-computer dialogs |
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PCT/US2017/059110 WO2018174956A1 (en) | 2017-03-22 | 2017-10-30 | Proactive incorporation of unsolicited content into human-to-computer dialogs |
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JP2021104078A Active JP7247271B2 (ja) | 2017-03-22 | 2021-06-23 | 非要請型コンテンツの人間対コンピュータダイアログ内へのプロアクティブな組込み |
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EP (1) | EP3602541A1 (ja) |
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KR (2) | KR102393817B1 (ja) |
CN (1) | CN108628921A (ja) |
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