JP6857530B2 - Conference support device, conference support method, and computer program - Google Patents

Description

The present invention relates to a conference support device, a conference support method, and a computer program.

When a conference is held at a company, etc., the organizer of the conference is trying to individually contact the prospective participants who cannot be contacted even at the start time of the conference by telephone or e-mail. It was.

Japanese Unexamined Patent Publication No. 2000-194620

However, if the organizer of the conference keeps in touch to convene the prospective participants even at the start time of the conference, the participants may not be able to concentrate on the conference or the proceedings may be delayed. there were.

The present invention has been made in consideration of such circumstances, and an object of the present invention is to improve efficiency in convening prospective participants in a conference.

(1) One aspect of the present invention is a prospective participant list storage unit that stores a list of prospective participants in a meeting, and a prospective participant who calls the prospective participants listed in the list of prospective participants to the conference. A call unit, a call control unit that controls the call based on the response to the call, and a call method list storage unit that stores a call method list in which a plurality of call methods associated with the prospective participant are registered. The call control unit is a conference support device that repeats the call of the prospective participant by the prospective participant calling unit while changing the calling method from a plurality of calling methods in the calling method list. For each of the prospective participants, a response rate recording unit for recording the response rate to the call is further provided for each of the plurality of call methods in the call method list, and the call control unit is a call having a higher response rate record. It is a conference support device that repeatedly calls the prospective participant by the prospective participant calling unit, using the methods in order.
(2) In one aspect of the present invention, in the conference support device of the above (1), the prospective participant list further includes priority information of each prospective participant, and the call control unit does not receive the response. It is a conference support device that determines whether to repeat the call or stop the call for the prospective participant according to the priority of the prospective participant.
(3) In one aspect of the present invention, in the conference support device according to any one of (1) or (2) above, the prospective participant list further includes proxy information of the prospective participant, and the call control unit. Is a conference support device that instructs the call control unit to stop the call of the prospective participant who has not responded and to call the conference by the agent of the prospective participant.
(4) In one aspect of the present invention, in any of the conference support devices (1) to (3) above, based on the response, whether or not the prospective participant participates in the conference is determined by the prospective participant. It is a conference support device further provided with a participant notification unit for notifying the participants.
(5) One aspect of the present invention is a conference theme that stores a conference theme list in which a conference theme associated with the prospective participant list is registered in any of the conference support devices (1) to (4). The call control unit further includes a list storage unit, and the call control unit accepts the designation of the conference theme in the conference theme list, and instructs the prospective participant call unit of the prospective participant list associated with the designated conference theme. It is a conference support device.
( 6 ) One aspect of the present invention further includes a schedule data acquisition unit for acquiring the schedule data of the prospective participants in any of the conference support devices (1) to (5) above, and the call control unit is provided. For the prospective participant whose schedule exists at the scheduled date and time of the conference in the schedule data, the priority of the telephone is lowered from the plurality of calling methods in the calling method list, and the e-mail and SNS (Social) are used. It is a conference support device that raises the priority of Networking Service) and calls the prospective participant by the prospective participant calling unit.
( 7 ) In one aspect of the present invention, in any of the conference support devices (1) to (6 ) above, the call control unit accepts a designation of call urgency, and a plurality of call methods of the call method list. It is a conference support device that calls the prospective participant by the prospective participant calling unit by simultaneously using a predetermined number of calling methods associated with the designated calling urgency.

(8) In one aspect of the present invention, the conference support device stores the prospective participant list of the conference in the prospective participant list storage unit, and the conference support device stores the prospective participant list. a call list-storing step in which a plurality of calling methods to store paging method list registered in the calling method list storage unit associated with the prospective participant, which is described in the conference support apparatus, wherein for said prospective participants The call control step includes a call party call step for making a call to the conference and a call control step in which the conference support device controls the call based on the response to the call. The call control step is the call method list. This is a conference support method in which the call of the prospective participant is repeated by the call step of the prospective participant while changing the call method from the plurality of call methods of the above, and a plurality of the call method lists for each of the prospective participants. For each calling method of, a response rate recording step for recording the response rate to the call is further included, and the calling control step uses the calling method having the highest response rate recording in order from the calling method, and the expected participant calling step. This is a conference support method in which the call of the prospective participant is repeated.

( 9 ) One aspect of the present invention is to perform a attendee list storage function for storing a list of prospective participants in a conference and a call to the conference for the prospective participants listed in the prospective attendee list. A call method list that stores a call method list in which a call control function that controls the call based on a response to the call, and a plurality of call methods associated with the prospective participant are registered. A computer program that realizes a storage function, and the call control function repeats a call of the prospective participant by the prospective participant calling function while changing the calling method from a plurality of calling methods in the calling method list. Further, for each of the prospective participants, a response rate recording function for recording the response rate to the call is further realized for each of the plurality of call methods in the call method list, and the call control function records the response rate. Is a computer program that repeats the call of the prospective participant by the prospective participant calling function, using the calling methods in order from the higher rank.

According to the present invention, it is possible to improve the efficiency when convening the participants of the conference.

It is a figure which shows the configuration example of the conference support system 1 which concerns on one Embodiment. It is a block diagram which shows the functional structure example of the conference support apparatus 10 which concerns on one Embodiment. It is a figure which shows the composition example of the participant list 121 which concerns on one Embodiment. It is a figure which shows the structural example of the calling method list 122 which concerns on one Embodiment. It is a figure which shows the structural example of the conference theme list 123 which concerns on one Embodiment. It is a block diagram which shows the structural example of the terminal apparatus 30 which concerns on one Embodiment. It is a flowchart which shows the example of the meeting support method which concerns on one Embodiment.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.
FIG. 1 is a diagram showing a configuration example of the conference support system 1 according to the embodiment. In FIG. 1, the conference support system 1 includes a conference support device 10 and terminal devices 30-1, 30-2, 30-3, ... (hereinafter, referred to as a terminal device 30 unless otherwise specified). Be prepared. The conference support device 10 and the terminal device 30 are connected to the communication network 20. The conference support device 10 and the terminal device 30 communicate with each other via the communication network 20. The communication network 20 may be a wired communication network, a wireless communication network, or may be composed of a wired communication network and a wireless communication network. Further, the communication network 20 may have a plurality of types of communication networks such as a fixed telephone network, a mobile phone network, and a wireless LAN (Local Area Network). Further, the terminal device 30 may be a terminal device of a fixed telephone network, a terminal device of a mobile phone network, or a terminal device of a wireless LAN.

FIG. 2 is a block diagram showing a functional configuration example of the conference support device 10 according to the present embodiment. In FIG. 2, the conference support device 10 includes a communication unit 101, a prospective participant calling unit 102, a call control unit 103, a prospective participant list creation unit 104, a participant notification unit 105, and a response rate recording unit 106. A schedule data acquisition unit 107 and a list storage unit 120 are provided. The list storage unit 120 stores the expected participants list 121, the calling method list 122, and the conference theme list 123.

The function of the conference support device 10 is realized by executing a computer program by a CPU (Central Processing Unit) included in the conference support device 10. The conference support device 10 may be configured by using a general-purpose computer device, or may be configured as a dedicated hardware device.

The communication unit 101 communicates with the terminal device 30 via the communication network 20. The prospective participant calling unit 102 makes a call to the conference to the prospective participants in the conference. The call control unit 103 controls the call of the prospective participant calling unit 102. For example, the call control unit 103 controls the call of the prospective participant call unit 102 based on the response to the call to the conference by the prospective participant call unit 102. The detailed operation of controlling the call of the prospective participant calling unit 102 will be described later. The prospective participant list creation unit 104 creates a prospective participant list. The participant notification unit 105 notifies the prospective participant whether or not the prospective participant participates in the conference based on the response to the call to the conference of the prospective participant calling unit 102. The response rate recording unit 106 records the response rate for each call for each prospective participant for each method of calling the conference. The detailed operation of recording the response rate to the call will be described later.

The schedule data acquisition unit 107 acquires the schedule data of the prospective participants. The schedule data acquisition unit 107 acquires the schedule data of the prospective participant from, for example, the terminal device 30 of the prospective participant. Alternatively, the schedule data acquisition unit 107 acquires the schedule data of the prospective participants from, for example, a schedule management server (not shown) that manages the schedule data of the user.

The list storage unit 120 stores a list of prospective participants 121, a calling method list 122, and a conference theme list 123. The prospective attendee list 121 is a list of prospective attendees of a particular conference. The calling method list 122 is a list in which calling methods associated with the user are registered. The conference theme list 123 is a list in which conference themes associated with the prospective participant list 121 are registered.

FIG. 3 is a diagram showing a configuration example of the prospective participant list 121 according to the present embodiment. The prospective attendee list 121 is a list of prospective attendees of a particular conference. In FIG. 3, the prospective participant list 121 describes the user identification information (user ID) of the prospective participant and the priority and proxy information of the prospective participant in association with the user ID of the prospective participant. .. The user ID is assigned to the user by registering the user in the conference support system 1. The priority of the prospective participant is the priority of repeating the call to the prospective participant. For example, the priority of a prospective participant is set based on whether or not the prospective participant is required to attend in order to proceed with the meeting. The agent information of the prospective participant is information that specifies the person (agent) to be called on behalf of the prospective participant. In addition, the conference holding information and the identification information (scheduled participant list ID) of the scheduled participant list are described in the scheduled participant list 121. The meeting holding information is information including the meeting identification information (meeting ID) that identifies the meeting corresponding to the planned participant list 121, the meeting theme, and the meeting holding date and time.

The list of prospective participants 121 is not limited to the configuration example shown in FIG. 3, and may be any information that identifies all the prospective participants in a specific conference. For example, the prospective attendee list 121 contains information about a particular conference theme (eg, a building or location, a device installed at the building or location, a name of a service provided by the device, etc.) about the theme of the conference. It may be information that associates with information that identifies a prospective participant in the conference (for example, name, contact information, etc.).

FIG. 4 is a diagram showing a configuration example of the calling method list 122 according to the present embodiment. The calling method list 122 is a list in which calling methods associated with the user are registered. In FIG. 4, the calling method list 122 describes a user ID and a method of calling a user of the user ID in association with the user ID. For one user, one or more calling methods are registered in the calling method list 122. As an example of the present embodiment, the calling method includes an e-mail (hereinafter, simply referred to as an e-mail), a mobile phone, a fixed telephone, and an SNS (Social Networking Service).

In the calling method list 122, a priority (described in parentheses in the figure), detailed information, and a response rate are described for each calling method. The priority of the calling method of a user is the priority of the calling method when calling the user. For example, as a calling method used when calling a user with a user ID "uid117", "fixed telephone" has a priority of "1st place", "mail" has a priority of "2nd place", and "SNS". Is the priority "3rd place". One reason why the fixed telephone of the user with the user ID "uid117" has a high priority is that the call to the user has a high degree of arrival because the telephone terminal of the user can be contacted in real time. On the other hand, in the case of mail and SNS, the message is temporarily stored in the inbox, and the confirmation of the message is voluntary for the user. Therefore, since the call to the user has a low reach, the priority of the mail and SNS is fixed. Lower than the phone. Further, since the user's message confirmation frequency of SNS is lower than that of e-mail, the priority of SNS is lower than that of e-mail.

As detailed information on the calling method, the calling method "email" is the email address, the calling method "mobile phone" is the mobile phone number, the calling method "landline" is the fixed telephone number, and the calling method "SNS" is the SNS. Each ID is listed. The response rate of a user's calling method is the rate at which the user was called by the calling method and as a result, there was a response to the call.

FIG. 5 is a diagram showing a configuration example of the conference theme list 123 according to the present embodiment. The conference theme list 123 is a list in which conference themes associated with the prospective participant list 121 are registered. In FIG. 5, the conference theme list 123 describes the conference ID, the prospective participant list ID, the conference holding information, and the prospective participant information in association with the conference ID. The prospective participant information is information including identification information (business ID) of the business related to the conference and the user ID of the agenda decision holder in the conference.

FIG. 6 is a block diagram showing a configuration example of the terminal device 30 according to the present embodiment. In FIG. 6, the terminal device 30 includes a CPU 301, a storage unit 302, a communication unit 303, a display unit 304, an operation unit 305, a voice processing unit 306, a microphone (microphone) 307, and a speaker 308. .. Each unit 301 to 306 is configured so that data can be exchanged. The microphone 307 and the speaker 308 are connected to the voice processing unit 306.

The CPU 301 controls the terminal device 30. This control function is realized by the CPU 301 executing a computer program. The storage unit 302 stores a computer program executed by the CPU 301 and various data. The communication unit 303 communicates with an external device of the terminal device 30 via the communication network 20. The terminal device 30 communicates with the conference support device 10 by the communication unit 303. Further, the terminal device 30 may communicate with another terminal device 30 by the communication unit 303.

The display unit 304 is composed of a display device such as a liquid crystal display device, and displays data. The operation unit 305 is composed of an input device such as a numeric keypad, and inputs data according to a user's operation. The terminal device 30 may be provided with a touch panel capable of both data input and data display.

The voice processing unit 306 performs input processing of voice input from the microphone 307 and output processing of reproducing voice by the speaker 308 as voice input processing and output processing of a call or the like. Note that the sound may be reproduced by headphones instead of the speaker 308.

The function of the terminal device 30 is realized by the CPU 301 executing a computer program. The terminal device 30 may be configured by using a general-purpose computer device, or may be configured as a dedicated hardware device. The terminal device 30 may be, for example, a mobile communication terminal device such as a smartphone, a tablet-type computer device (tablet PC), or a stationary personal computer device.

Next, the conference support method according to the present embodiment will be described.

[How to create a list of prospective participants]
As an example of the conference support method according to the present embodiment, a method of creating a prospective participant list 121 will be described. The scheduled participant list creation unit 104 of the conference support device 10 accepts from the terminal device 30 the designation of the conference theme for which the scheduled participant list is created from the conference themes included in the conference theme list 123. When the conference theme for which the prospective participant list is created is specified from the terminal device 30, the scheduled participant list creation unit 104 associates the conference theme list 123 in the list storage unit 120 with the conference ID corresponding to the conference theme. Acquire the list ID of the prospective participants, the conference holding information, and the prospective participants information. The prospective participant list creation unit 104 creates the prospective participant list 121 of the acquired prospective participant list ID based on the acquired conference holding information and the prospective participant information. A specific example of this method for creating a list of prospective participants will be described below.

When the conference theme "○○ service quality improvement measures" illustrated in FIG. 5 is designated as the conference theme to be created in the prospective participant list, the conference theme in the list storage unit 120 is set. From Listing 123, the prospective participant list ID "scheduled participant list id756" associated with the conference ID "meeting id333" corresponding to the conference theme "○○ service quality improvement measures", the conference holding information, and the prospective participant information. To get. The prospective participant list creation unit 104 describes the prospective participant list ID “scheduled participant list id756” in the template of the prospective participant list. The template of the prospective participant list in which the prospective participant list ID "scheduled participant list id756" is described is stored in the list storage unit 120 as the prospective participant list 121 of the prospective participant list ID "scheduled participant list id756". Will be done.

The prospective participant list creation unit 104 acquires the user ID associated with the business ID "business id 333" of the prospective participant information acquired from the conference theme list 123 from the user registration database (not shown) of the conference support system 1. To do. The prospective participant list creation unit 104 describes the acquired user ID in the prospective participant list 121 of the prospective participant list ID “scheduled participant list id756”. In addition, the prospective participant list creation unit 104 participates in the prospective participant list ID "scheduled participant list id756" by using the priority included in the attribute information of the user ID acquired from the user registration database as the priority of the user ID. It is described in the prospect list 121. In addition, the prospective participant list creation unit 104 refers to the prospective participant list ID "scheduled participant list id756" for the user ID in which the "aged decision right holder" is included in the attribute information of the user ID acquired from the user registration database. In the list of prospective participants 121, the priority of the user ID is set to "high". In addition, the prospective participant list creation unit 104 refers to the prospective participant list ID for the user ID in which the attribute information of the user ID acquired from the user registration database includes "not the agenda decision holder but has the right to speak". In the prospective participant list 121 of the "scheduled participant list id756", the priority of the user ID is set to "medium". In addition, the prospective participant list creation unit 104 refers to the prospective participant list ID for the user ID in which the attribute information of the user ID acquired from the user registration database includes "the person who does not have the right to decide the agenda and has no voice". In the prospective participant list 121 of the "scheduled participant list id756", the priority of the user ID is set to "low". The method of prioritizing the user ID described above is an example of the present embodiment, and is not limited to this, and any method may be used.

In addition, the prospective participant list creation unit 104 participates in the prospective participant list ID "scheduled participant list id756" for the user ID in which the user ID of the agent is included in the attribute information of the user ID acquired from the user registration database. In the prospective person list 121, the user ID of the agent is described in the agent information of the user ID. In addition, the scheduled participant list creation unit 104 describes the conference holding information acquired from the conference theme list 123 in the scheduled participant list 121 of the scheduled participant list ID “scheduled participant list id756”. As a result, the prospective participant list 121 of the prospective participant list ID “scheduled participant list id756” illustrated in FIG. 3 is created and stored in the list storage unit 120.

The list of prospective participants 121 is not limited to the configuration example shown in FIG. 3, and may be any information that identifies all the prospective participants in a specific conference. For example, the prospective attendee list 121 contains information about a particular conference theme (eg, a building or location, a device installed at the building or location, a name of a service provided by the device, etc.) about the theme of the conference. It may be information that associates with information that identifies a prospective participant in the conference (for example, name, contact information, etc.). In this case, the prospective participant list creation unit 104 acquires information on the theme of a specific conference and information for identifying prospective participants in the conference, and describes the information in association with the prospective participant list 121. The information about the theme of a specific conference and the information for identifying the prospective participants in the conference may be input from the user's terminal device 30 to the conference support device 10, or may be input in advance in the conference theme list 123. It may be acquired by the prospective participant list creation unit 104 based on the information associated with the registered conference theme.
The above is the explanation of how to create a list of prospective participants.

[How to call prospective participants]
As an example of the conference support method according to the present embodiment, a method of calling a prospective participant will be described. Hereinafter, a method of calling a prospective participant according to the present embodiment will be described with reference to FIG. 7. FIG. 7 is a flowchart showing an example of the conference support method according to the present embodiment.

(Step S11) The call control unit 103 of the conference support device 10 accepts from the terminal device 30 the designation of the conference theme to be called by the prospective participant from the conference themes included in the conference theme list 123. As an example here, the following explanation will be given assuming that the conference theme “○○ service quality improvement measures” illustrated in FIG. 5 is designated as the conference theme to be called by prospective participants. When the conference theme to be called by the prospective participant is specified from the terminal device 30, the call control unit 103 plans to participate in the conference theme list 123 in the list storage unit 120, which is associated with the conference ID corresponding to the conference theme. Acquire the person list ID "scheduled participant list id756". The call control unit 103 is based on the acquired prospective participant list ID "scheduled participant list id756", and is a prospective participant list 121 of the prospective participant list ID "scheduled participant list id756" (hereinafter, simply a prospective participant list). (Referred to as list 121) is acquired from the list storage unit 120.

The steps after step S12 are executed for each prospective participant listed in the prospective participant list 121.

(Step S12) The call control unit 103 executes a call to the conference for the prospective participants listed in the prospective participant list 121 acquired from the list storage unit 120 by the prospective participant call unit 102. At this time, the call control unit 103 instructs the prospective participant calling unit 102 of the calling method used for calling each prospective participant. The call control unit 103 determines the call method of each prospective participant based on the call method list 122. A method of determining this calling method will be described.

The call control unit 103 acquires call method information from the call method list 122 in the list storage unit 120 for the user ID of each prospective participant listed in the prospective participant list 121. The call control unit 103 determines the call method to be used for calling each prospective participant based on the acquired information on the call method. An example of how to determine this calling method will be described below.

[Example 1 of how to determine the calling method]
The call control unit 103 determines the calling method to be used for calling each prospective participant based on the priority of the calling method of each prospective participant. For example, the calling method of the priority "first place" of the calling method of a certain prospective participant is used for calling the prospective participant. For example, in the calling method list 122 of FIG. 4, in the information on the calling method of the user ID "uid117", "fixed telephone" has the priority "first place", "mail" has the priority "second place", and so on. "SNS" is the priority "third place". As a result, the call control unit 103 determines the calling method used for calling the prospective participant of the user ID "uid117" to be "fixed telephone".

[Example 2 of how to determine the calling method]
The call control unit 103 determines the calling method to be used for calling each prospective participant based on the response rate of the calling method of each prospective participant. For example, the calling method with the highest response rate of the calling method of a prospective participant is used to call the prospective participant. For example, in the calling method list 122 of FIG. 4, in the information on the calling method of the user ID "uid117", "fixed telephone" is "response rate_uid117a", "mail" is "response rate_uid117b", and "SNS". Is "response rate_uid117c". As a result, the call control unit 103 calls the prospective participant of the user ID "uid117" by calling the calling method having the highest response rate among the "response rate_uid117a", "response rate_uid117b" and "response rate_uid117c". Decide which calling method to use for.

[Example 3 of how to determine the calling method]
The call control unit 103 determines the calling method to be used for calling each prospective participant based on the priority and the response rate of the calling method of each prospective participant. For example, if there is a calling method having a response rate equal to or higher than a predetermined reference response rate for a certain prospective participant, the calling method is determined as the calling method used for calling the prospective participant. If there are a plurality of calling methods having a response rate equal to or higher than the reference response rate, the calling method having the highest priority among the plurality of calling methods having a response rate equal to or higher than the reference response rate is selected. Decide which calling method to use to call the prospective person.

On the other hand, if there is no calling method with a response rate equal to or higher than the reference response rate for the prospective participant, the calling method having the priority "1st place" is determined as the calling method used for calling the prospective participant. To do. Alternatively, if there is no calling method with a response rate equal to or higher than the reference response rate for the prospective participant, the calling method with the highest response rate is determined as the calling method used for calling the prospective participant. May be good.

[Example 4 of how to determine the calling method]
The call control unit 103 determines the priority of the calling method used for calling each prospective participant based on the schedule data of each prospective participant. The schedule data of the prospective participants is acquired by the schedule data acquisition unit 107. In the schedule data of the prospective participants, the call control unit schedules the meeting of the conference theme "○○ Service Quality Improvement Measures" to be called by the prospective participants. Determine if there is an appointment "up to minutes". The call control unit 103 lowers the priority of the mobile phone and the fixed telephone and raises the priority of the mail and the SNS from the plurality of calling methods in the calling method list 122 for the prospective participant who has the schedule. To determine the calling method used to call the prospective participant.

For example, in the calling method list 122 of FIG. 4, in the information on the calling method of the user ID "uid117", "fixed telephone" has the priority "first place", "mail" has the priority "second place", and so on. "SNS" is the priority "third place". On the other hand, in the schedule data of the prospective participants of the user ID "uid117", the scheduled date and time of the conference of the conference theme "○○ service quality improvement measures" to be called by the prospective participants "2017 x month xx day 15:00 There was a schedule by "until 16:00". As a result, the call control unit 103 lowers the priority of the "fixed telephone" from the plurality of calling methods "fixed telephone", "mail", and "SNS" of the prospective participant of the user ID "uid117". In addition, the priority of "mail" and "SNS" is raised to determine the calling method used for calling the prospective participant. For example, the call control unit 103 lowers the priority of the calling method "fixed telephone" of the prospective participant of the user ID "uid117" to "3rd place" and lowers the priority of "mail" to "1st place". Raise the priority of "SNS" to "2nd place" to determine the calling method used to call the prospective participant. As the method for determining the calling method, Example 1 or Example 3 of the method for determining the calling method described above can be applied.

[Example 5 of how to determine the calling method]
The call control unit 103 determines the call method to be used for calling the prospective participant based on the call urgency. Call urgency is a measure of how reliably you should call a prospective participant in a meeting. The higher the call urgency is, the more surely the prospective participants in the meeting should be called. The call control unit 103 receives from the terminal device 30 the designation of the call urgency of the conference of the conference theme "○○ service quality improvement measures" to be called by the prospective participants. When the call urgency is designated by the terminal device 30, the call control unit 103 has a predetermined number (simultaneous use number) associated with the designated call urgency from the plurality of call methods in the call method list 122. Decide to use the calling method of at the same time. The data associated with the call urgency and the number of simultaneous uses is stored in advance in the conference support device 10.

For example, suppose that the number of simultaneous uses associated with the call urgency specified by the terminal device 30 is two. In the calling method list 122 of FIG. 4, the calling control unit 103 selects two calling methods for each prospective participant from the calling methods of each prospective participant, and participates in the selected two calling methods. Decide which calling method to use at the same time to call the prospective person. To the method for determining the calling method, Examples 1, 2, 2, 3 or 4 of the above-mentioned method for determining the calling method can be applied. For prospective participants whose number of calling methods registered in the calling method list 122 is less than the number of simultaneous use, the maximum number of calling methods that do not exceed the number of simultaneous use is used simultaneously for calling the planned participant. Decide on the method.

The above is an explanation of an example of a method for determining a calling method.
The call control unit 103 instructs the prospective participant calling unit 102 of the calling method used for calling each prospective participant and detailed information on the calling method. The prospective participant calling unit 102 calls each prospective participant using the calling method and the detailed information of the calling method instructed by the calling control unit 103.

When the calling method is "fixed telephone", the prospective participant calling unit 102 makes a fixed telephone call by the communication unit 101 using the fixed telephone number of the detailed information of the calling method, and there is a response to the outgoing call. , Play the call message to the conference as call voice. When the calling method is "mobile phone", the prospective participant calling unit 102 makes a mobile phone call by the communication unit 101 using the mobile phone number of the detailed information of the calling method, and responds to the call. If there is, the call message to the conference is played as the call voice.

When the calling method is "e-mail", the prospective participant calling unit 102 uses the e-mail address of the detailed information of the calling method as the destination address, and the communication unit 101 transmits the e-mail. The email should include a call message to the meeting.

When the calling method is "SNS", the prospective participant calling unit 102 posts a calling message to the conference by the communication unit 101 using the SNS ID of the detailed information of the calling method as the posting destination ID.

(Step S13) The call control unit 103 determines whether or not there is a response to the call of each prospective participant by the prospective participant call unit 102.

When the calling method is "fixed-line telephone", the call control unit 103 determines that there is a response to the call when the communication unit 101 responds to the call of the fixed telephone, and the response to the call is for a predetermined period or longer. If not, it is judged that there is no answer to the call. When the calling method is "mobile phone", the call control unit 103 determines that there is a response to the call when the communication unit 101 responds to the outgoing call of the mobile phone, and the response to the outgoing call is for a predetermined period or longer. If not, it is judged that there is no answer to the call.

When the calling method is "mail", the call control unit 103 determines that there is a response to the call when receiving the reply mail to the mail sent by the communication unit 101, and determines the reply mail to the sent mail. It is judged that there is no answer to the call when the call is not received for a period of time.

When the calling method is "SNS", the call control unit 103 determines that there is a response to the call when receiving a reply post to the call message posted by the communication unit 101, and determines that there is a response to the call, and posts a reply to the posted call message. Is not received for a predetermined period of time, it is determined that there is no response to the call.

The call control unit 103 records the call stop in association with the user ID of the prospective participant who has answered the call by the prospective participant call unit 102. For example, in the prospective participant list 121, the call stop may be recorded in association with the user ID.

The response rate recording unit 106 records the response rate of the calling method used for calling the prospective participant in the calling method list 122 based on the determination result of the presence / absence of the response by the calling control unit 103. In the calling method list 122, the number of past calls and the number of responses have been recorded for each calling method as the response rate calculation data used for calculating the response rate of each calling method. The response rate recording unit 106 calculates the latest response rate based on the response rate calculation data in the calling method list 122 and the result of determining whether or not there is a response by the calling control unit 103 this time. The response rate recording unit 106 records the latest response rate in the calling method list 122.
If there is a response to the call by the prospective participant calling unit 102, the process proceeds to step S14, and if not, the process proceeds to step S16.

(Step S14) The participant notification unit 105 notifies each prospective participant whether or not the responding prospective participant has participated in the conference based on the response to the call to the conference by the prospective participant calling unit 102. The participant notification unit 105 determines whether or not the responding prospective participant participates in the meeting based on the content of the response.

As an example of a method of determining whether or not a prospective participant who responded when the calling method is "landline telephone" or "mobile phone", the participant notification unit 105 responded by voice recognition of the response. Decide whether the prospective attendee will attend the meeting or not. As another example of the method of determining whether or not the prospective participant who responded when the calling method is "fixed telephone" or "mobile phone", the participant notification unit 105 is determined by the signal analysis of the response. Detects the response signal of, and determines whether the prospective participant who responded based on the detected response signal attends or does not attend the conference. As the response signal, for example, a PB (push button) signal can be used. For example, the PB signal of the number "1" is used as the response signal of "participating", and the PB signal of the number "9" is used as the response signal of "not participating".

As an example of a method of determining whether or not a prospective participant who responded when the calling method is "email" or "SNS", the participant notification unit 105 responded by text analysis of the reply message. Decide whether the prospective person will attend the meeting or not. For example, a prospective participant who responded when the given text "Join" is present in the reply message determines that he / she will join the meeting, while responding when the given text "Do not join" is present in the reply message. Judge that the prospective participant will not participate in the meeting.

The participant notification unit 105 notifies each prospective participant of the determination result of whether or not the respondent prospective participant participates in the meeting. For example, the participant notification unit 105 sends an e-mail containing the names of the prospective participants who have participated in the conference to the e-mail addresses of the prospective participants by the communication unit 101. The participant notification unit 105 acquires the names and e-mail addresses of the prospective participants from the user registration database of the conference support system 1. Alternatively, the conference support device 10 may have a web (Web) page providing function and may open a web page that can be viewed by communication from the terminal device 30. The participant notification unit 105 may notify the names of prospective participants who have participated in the conference by means of the web page.
The call status (call status) of each prospective participant may be posted on a web page that can be viewed by the prospective participant or the organizer of the conference. The call status includes, for example, (1) before the call, (2) during the call (the number of calls may be counted and posted), (3) the call message has been received, and (4) the participation or non-participation has been answered. Use four types of stats.

(Step S15) The call control unit 103 instructs the prospective participant call unit 102 to stop the call of the prospective participant of the user ID in which the call stop is recorded. The prospective participant calling unit 102 stops the call of the prospective participant to be stopped in response to the instruction.

(Step S16) As a result of the determination in step S13, the call control unit 103 responds to a prospective participant (hereinafter referred to as a non-responding participant) who does not respond to the call by the prospective participant calling unit 102. Method) is judged. An example of this non-response coping method will be described below.

[Example 1 of non-response coping method]
The call control unit 103 repeats the call by the scheduled participant calling unit 102 to the non-responding participant according to the priority of the non-responding participant listed in the scheduled participant list 121, or the call control unit 103 repeats the call by the scheduled participant calling unit 102. , Determine whether to stop the call. For example, for a non-response prospective participant with a priority of "high" or "medium", the call by the prospective participant calling unit 102 is repeated, while for a non-response prospective participant with a priority of "low". Stops the call by the prospective participant calling unit 102.

[Example 2 of non-response coping method]
The call control unit 103 stops the call by the prospective participant calling unit 102 to the non-responding prospective participant whose proxy user ID is described in the proxy information of the prospective participant list 121, while the non-response unit 103 Response The prospective participant calling unit 102 makes a call to the agent of the prospective participant. It should be noted that the call of the agent of the non-responding participant may be performed only when the predetermined agent call condition is satisfied. The proxy call condition may be, for example, that the number of failed calls (no answer to the call) for the prospective non-answer participant is equal to or greater than the predetermined number of times.
In addition, it is possible that the agent of the prospective participant has not been decided in advance. To deal with this, the conference support device 10 establishes a web page that allows the prospective participant to add the user ID of the prospective participant's agent to the prospective participant list 121 after being notified of the call. .. When the call control unit 103 detects that the user ID of the agent of the prospective participant has been added to the prospective participant list 121, the call method list 122 associated with the user ID of the agent is added to the agent. Make a call according to the calling method inside.

In addition, both Example 1 and Example 2 of the above-mentioned non-response coping method may be applied. For example, Example 2 of the non-response coping method is applied to a non-response prospective participant whose proxy information of the prospective participant list 121 describes the user ID of the proxy, while the non-response prospective participant list 121 Example 1 of the non-response coping method may be applied to a non-response participant who does not have the user ID of the agent described in the agent information.

As a result of the determination in step S16, when calling the agent of the non-responding participant, the process proceeds to step S17. As a result of the determination in step S16, if the call of the non-responding participant is repeated, the process proceeds to step S18. As a result of the determination in step S16, if the call of the non-responding participant is to be stopped, the process proceeds to step S15. When stopping the call of the non-answer participant, the call control unit 103 records the call stop in association with the user ID of the non-answer participant.

(Step S17) The call control unit 103 instructs the prospective participant calling unit 102 to stop the call of the non-responding participant and to call the agent of the non-responding participant. The call control unit 103 instructs the prospective participant calling unit 102 of the calling method used for calling the agent of the non-responding participant and the detailed information of the calling method. The prospective participant calling unit 102 stops the call to the non-responding prospective participant in response to the instruction from the call control unit 103. In addition, the prospective participant calling unit 102 calls the proxy by using the calling method and the detailed information of the calling method of the proxy of the non-responding participant instructed by the call control unit 103. After step S17, the process returns to step S13, and the agent of the non-response prospective participant is treated as the prospective participant.

(Step S18) The call control unit 103 determines whether or not to change the call method used for calling the non-responding participant. The call control unit 103 determines that the call method is not changed when only one call method of the non-responding participant is registered in the call method list 122. On the other hand, when a plurality of calling methods of the non-responding participants are registered in the calling method list 122, the calling control unit 103 determines that the calling method is changed when a predetermined calling method change condition is satisfied. An example of the calling method change condition will be described below.

[Example of calling method change condition 1]
Example 1 of the calling method change condition is unconditional. The call control unit 103 determines that the call method is changed when a plurality of call methods of the non-responding participants are registered in the call method list 122.

[Example 2 of calling method change condition]
Example 2 of the calling method change condition is that there is no calling method having a response rate equal to or higher than a predetermined reference response rate. When a plurality of calling methods of non-responding participants are registered in the calling method list 122, and there is no calling method having a response rate equal to or higher than a predetermined reference response rate, the call control unit 103 sets the calling method. Judge to change.

[Example 3 of calling method change condition]
Example 3 of the calling method change condition shows the scheduled date and time of the meeting of the meeting theme "○○ service quality improvement measures" for the scheduled participants to be called "2017 x month xx day 15" in the schedule data of the non-responding participants. There is no schedule from 0:00 to 16:00. When a plurality of calling methods of the non-responding participants are registered in the calling method list 122, the call control unit 103 uses the schedule data of the non-responding participants to call the conference theme "○○ service". If there is no schedule for the scheduled date and time of the meeting of "Quality Improvement Measures", "2017 x month xx day 15:00 to 16:00", it is judged that the calling method will be changed.

[Example 4 of calling method change condition]
Example 4 of the calling method change condition is that the predetermined number (number of simultaneous use) associated with the calling urgency is a predetermined number (for example, one) or less. In the call control unit 103, when a plurality of call methods of non-responding participants are registered in the call method list 122, the predetermined number (simultaneous use number) associated with the call urgency is a predetermined number (for example, 1). If it is less than or equal to (pieces), it is judged that the calling method is changed.

The above is the explanation of the example of the calling method change condition.
As a result of the determination in step S18, if the calling method is not changed, the process proceeds to step S19, and if the calling method is changed, the process proceeds to step S20.

(Step S19) The call control unit 103 calls the prospective participant so as to call the non-responding participant by the same calling method as the previous time without changing the calling method used for calling the non-responding participant. Instruct unit 102. The prospective participant calling unit 102 calls the non-responding participant calling unit using the same calling method and detailed information of the calling method as instructed by the calling control unit 103. After step S19, the process returns to step S13.

(Step S20) The call control unit 103 changes the call method used for calling the non-responding participant. The method of changing this calling method will be described. The call control unit 103 has a call method different from the call method used for the previous call of the non-answer participant from among the plurality of call methods of the non-answer participant scheduled to be registered in the call method list 122. Is determined as the current calling method for the non-responding participant. As a method of selecting a calling method different from the previous calling method, for example, it may be arbitrarily selected, it may be selected in order from the highest priority, or it may be selected in order from the highest response rate. You may select to.

The call control unit 103 instructs the prospective participant calling unit 102 of the calling method different from the previous time and detailed information of the calling method as the calling method used for calling the non-responding participant. The prospective participant calling unit 102 calls the non-responding participant calling unit using the calling method and the detailed information of the calling method instructed by the calling control unit 103. After step S20, the process returns to step S13.
As described above, according to the present embodiment, there is a calling method list 122 in which a plurality of calling methods of the prospective participant are registered, and the calling method of the prospective participant is based on the response to the call of the prospective participant. To change. As a result, it is possible to try to call a prospective participant who does not respond by one calling method by another calling method, so that the prospective participant can be called more reliably.

The above is the explanation of how to call the prospective participants.

According to the present embodiment, the conference support device 10 stores the prospective participant list 121 in the list storage unit 120, calls the prospective participants listed in the prospective participant list 121 to the conference, and calls the conference. Control the call based on the response to. As a result, it is possible to automate the convening of prospective participants, and thus it is possible to improve the efficiency of convening prospective participants in the conference. For example, it is possible to prevent the participants from being unable to concentrate on the meeting or delaying the progress of the proceedings due to the communication of the convocation of the prospective participants. Further, since the call is controlled based on the response to the call to the conference, it is possible to obtain an effect of preventing the prospective participant who responded from making the call again.

Although the embodiments of the present invention have been described in detail with reference to the drawings, the specific configuration is not limited to this embodiment, and design changes and the like within a range not deviating from the gist of the present invention are also included.

A computer program for realizing the functions of the above-described devices may be recorded on a computer-readable recording medium, and the program recorded on the recording medium may be read by the computer system and executed. The "computer system" referred to here may include hardware such as an OS and peripheral devices.
The "computer-readable recording medium" is a writable non-volatile memory such as a flexible disk, a magneto-optical disk, a ROM, or a flash memory, a portable medium such as a DVD (Digital Versatile Disc), or a built-in computer system. A storage device such as a hard disk.

Furthermore, the "computer-readable recording medium" is a volatile memory inside a computer system that serves as a server or client when a program is transmitted via a network such as the Internet or a communication line such as a telephone line (for example, DRAM (Dynamic)). It also includes those that hold the program for a certain period of time, such as Random Access Memory)).
Further, the program may be transmitted from a computer system in which this program is stored in a storage device or the like to another computer system via a transmission medium or by a transmission wave in the transmission medium. Here, the "transmission medium" for transmitting a program refers to a medium having a function of transmitting information, such as a network (communication network) such as the Internet or a communication line (communication line) such as a telephone line.
Further, the above program may be for realizing a part of the above-mentioned functions. Further, a so-called difference file (difference program) may be used, which can realize the above-mentioned functions in combination with a program already recorded in the computer system.

1 ... Conference support system, 10 ... Conference support device, 20 ... Communication network, 30-1, 30-2, 30-3 ... Terminal device, 101 ... Communication unit, 102 ... Participant call unit, 103 ... Call control unit , 104 ... Participant list creation unit, 105 ... Participant notification unit, 106 ... Response rate recording unit, 107 ... Schedule data acquisition unit, 120 ... List storage unit, 121 ... Participant schedule list, 122 ... Calling method list, 123 ... Meeting theme list

Claims (9)

A participant list storage unit that stores a list of prospective participants in a meeting,
A prospective participant calling unit that makes a call to the conference for prospective participants listed in the prospective participant list, and
A call control unit that controls the call based on the response to the call,
A call method list storage unit for storing a call method list in which a plurality of call methods associated with the prospective participant are registered is provided.
The call control unit is a conference support device that repeats calling the prospective participant by the prospective participant calling unit while changing the calling method from a plurality of calling methods in the calling method list.
For each of the prospective participants, a response rate recording unit for recording the response rate to the call is further provided for each of the plurality of calling methods in the calling method list.
The call control unit repeats the call of the prospective participant by the prospective participant calling unit, using the recording of the response rate in order from the highest calling method.
Conference support device. The prospective participant list further includes priority information for each prospective participant.
The call control unit determines whether to repeat the call or stop the call for the prospective participant according to the priority of the prospective participant who does not respond.
The conference support device according to claim 1. The prospective participant list further includes information on behalf of the prospective participant.
The call control unit instructs the call control unit to stop the call of the prospective participant who has not responded and to call the conference on behalf of the prospective participant.
The conference support device according to any one of claims 1 or 2. A participant notification unit for notifying the prospective participant of whether or not the prospective participant has participated in the conference based on the response is further provided.
The conference support device according to any one of claims 1 to 3. It also has a conference theme list storage unit that stores the conference theme list in which the conference theme associated with the prospective participant list is registered.
The call control unit accepts the designation of the conference theme in the conference theme list, and instructs the prospective participant call unit of the prospective participant list associated with the designated conference theme.
The conference support device according to any one of claims 1 to 4. A schedule data acquisition unit for acquiring the schedule data of the prospective participants is further provided.
The call control unit lowers the priority of the telephone from the plurality of call methods in the call method list for the prospective participant whose schedule exists at the scheduled date and time of the conference in the schedule data, and electronically. Raise the priority of e-mail and SNS (Social Networking Service), and call the prospective participant by the prospective participant calling unit.
The conference support device according to any one of claims 1 to 5. The call control unit receives the designation of the call urgency, and simultaneously uses a predetermined number of call methods associated with the specified call urgency from the plurality of call methods in the call method list. The prospective participant calling unit calls the prospective participant.
The conference support device according to any one of claims 1 to 6. The conference support device stores the prospective participant list of the conference in the prospective participant list storage unit, and the prospective participant list storage step.
The conference support device stores a call method list in which a plurality of call methods associated with the prospective participants listed in the prospective participant list are registered in the call method list storage unit, and a call method list storage step.
The conference support apparatus, and the prospective participant call step of performing the call to the meeting with respect to the prospective participants,
The conference support device includes a call control step that controls the call based on the response to the call.
The call control step is a conference support method in which the call of the prospective participant is repeated by the call step of the prospective participant while changing the call method from the plurality of call methods in the call method list.
For each prospective participant, for each of the plurality of calling methods in the calling method list, a response rate recording step of recording the response rate to the call is further included.
In the call control step, the call of the prospective participant is repeated by the call step of the prospective participant, using the call method having the highest response rate in order.
Meeting support method. On the computer
The attendee list storage function that stores the prospective attendee list of the meeting, and
A prospective participant call function that calls the prospective participant listed in the prospective participant list to the conference, and
A call control function that controls the call based on the response to the call,
A call method list storage function for storing a call method list in which a plurality of call methods associated with the prospective participants are registered is realized.
The call control function is a computer program that repeats calling the prospective participant by the prospective participant calling function while changing the calling method from a plurality of calling methods in the calling method list.
For each prospective participant, a response rate recording function for recording the response rate to the call is further realized for each of the plurality of call methods in the call method list.
The call control function is used in order from the call method having the highest response rate record, and the call of the prospective participant is repeated by the call function of the prospective participant.
Computer program.

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