JP6841316B1 - Lost and Found Management Systems, Lost and Found Methods, and Programs - Google Patents

Abstract

PROBLEM TO BE SOLVED: To reduce the work burden of facility staff and prevent shipping mistakes by sharing lost property information managed by a lost property management system installed in a facility to a shipping processing system different from the lost property management system. To prevent. In a lost-and-found management system 100, when destination information indicating a lost-and-found destination is registered in the lost-and-found registration information, the destination information is sent to the shipping processing system 200 together with the status information through a network. Be shared. Specifically, a copy of the forgotten item registration information is generated and stored in the shared information storage unit of the database 30. [Selection diagram] Fig. 1

Description

The present invention relates to a lost property management system, a lost property management method, and a program for managing lost property information stored in a database.

If a lost item such as a lost item or a lost item is found at a facility such as a hotel or a train station, the lost item is stored in the facility for a certain period of time. The facility may have a management system in place that manages information about lost property in a database. The database stores lost property information such as the product name, type, color, size, use, date and time of finding, and location of lost property, as well as images of lost property. When the owner makes an inquiry about the lost item to the facility during the storage period, the staff of the facility hears from the owner about the date and time of the loss, the place where the lost item is thought to be lost, the characteristics of the lost item, etc. Use the management system to search for and identify the relevant lost item. The staff of the facility will take the lost item identified in this way out of the storage and return the lost item to the owner by performing a shipping procedure to send it to the destination requested by the owner.

Conventionally, there is known a system that can identify the owner of a lost item such as a lost item and easily carry out the shipping procedure by the staff of the facility (see Patent Document 1).

Japanese Unexamined Patent Publication No. 2003-6386

By the way, in recent years, as the number of overseas travelers has increased, the number of things left behind by overseas travelers using facilities such as hotels has increased, and the staff of the facilities are forced to carry out shipping operations to ship the leftover items overseas. Domestic shipping is relatively light, but overseas shipping of forgotten items is for overseas residents to confirm their intention to return, confirm contact information (phone number, email address, etc.), and send address information (name and address, etc.). ), Confirmation of shipping cost, confirmation of payment of shipping cost, response to inquiries about shipping status and interruption of shipping, etc., which puts an extremely heavy burden on the staff of the facility. On the other hand, by requesting the overseas shipping business to an outsourcer who has introduced a shipping processing system that supports the shipping business, the burden on the staff of the facility can be reduced.

However, even when requesting an outsourcer to ship the lost item overseas, the facility staff has confirmed with the owner that they intend to return it, and the owner's contact information, destination, content and size of the lost item, etc. It is necessary to register the above information in the database of the facility and then notify the outsourced company of this information, which cannot greatly reduce the work burden on the staff of the facility. In addition, when contacting the contact information and the shipping address information to the outsourced company, there is a possibility that a shipping error or an erroneous shipping may occur due to a human error such as a transmission error.

An object of the present invention is to reduce the work burden of facility staff by sharing the lost property information managed by the lost property management system installed in the facility with a shipping processing system different from the lost property management system. The purpose is to provide a lost property management system, a lost property management method, and a program capable of preventing shipping errors.

(1) The lost property management system according to one aspect of the present invention is a lost property management system that manages lost property information related to lost property stored in a database. In the lost property management system, the lost property information includes at least status information indicating the status of the lost property. The lost property management system responds to the shipping request request when a predetermined sharing permission condition is satisfied for the shipping processing system that performs the shipping processing for shipping the lost property in response to the shipping request request. It is provided with a sharing processing unit that shares the status information in the corresponding lost property information through a network.

Because of this configuration, when the sharing permission condition is satisfied, the sharing processing unit shares the status information in the lost property information corresponding to the shipping request request to the shipping processing system through the network. Will be done. As a result, the shipping processing system can refer to, change, and update the status information. Further, since the status information can be confirmed from each of the lost property management system and the shipping processing system, the progress of the lost property shipping business can be accurately grasped.

(2) When the destination information indicating the destination of the lost item is registered in the lost item information, the shared processing unit sends the lost item together with the status information to the shipping processing system through the network. Share information.

As a result, the shipping processing system can acquire the shipping destination information. Therefore, it is possible to eliminate transmission errors when communicating the delivery address information to the delivery processing system, reduce the work burden on the facility staff, and prevent delivery errors due to human error.

(3) The lost property management system further includes a status change processing unit that changes the status indicated by the status information. In this case, the sharing permission condition is that the status indicated by the status information is changed to a predetermined first status by the status change processing unit.

As a result, when the status indicated by the status information is changed, the status information is automatically shared with the shipping processing system.

(4) The first status indicates that the shipping request request has been sent to the shipping processing system.

The lost property management system further includes an update processing unit that updates the status information shared by the shared processing unit in response to an update request from the shipping processing system.

As a result, the shared status information is updated when the shipping processing system issues an update request.

The update processing unit changes the status indicated by the status information shared by the sharing processing unit to any one of a plurality of progress statuses in the shipping processing.

(5) The database stores a plurality of the lost property information corresponding to the plurality of the lost property. In this case, the sharing processing unit shares only the status information included in the lost property information corresponding to the shipping request request to the shipping processing system among the plurality of lost property information.

(6) The lost property management method according to another aspect of the present invention is a lost property management method for managing lost property information related to lost property stored in a database. The lost property information includes at least status information indicating the status of the lost property. In this case, the lost property management method is described when the shared permission condition predetermined for the shipping processing system that performs the shipping processing for shipping the lost property in response to the shipping request request is satisfied. It includes a sharing step of sharing the status information in the lost property information corresponding to the shipping request request through the network.

(7) The present invention is a program for managing lost property information regarding lost property stored in a database by a computer, and is a program for causing the computer to execute each step of the lost property management method. Alternatively, such a program can be regarded as a non-temporarily recorded computer-readable recording medium.

According to the present invention, the lost property information managed by the lost property management system installed in the facility is shared with a shipping processing system different from the lost property management system, thereby reducing the work burden of the facility staff and at the same time. It is possible to prevent shipping mistakes.

FIG. 1 is a network connection diagram showing a network configuration of a lost property management system. FIG. 2 is a block diagram showing a configuration of a management server included in the lost property management system. FIG. 3 is a block diagram showing a configuration of an information terminal connected to a lost property management system. FIG. 4 is a diagram showing an example (login screen) of the screen of the information terminal used by the founder of the lost item. FIG. 5 is a diagram showing an example (home screen) of the screen of the information terminal used by the founder of the lost item. FIG. 6 is a diagram showing an operation of capturing an image of a found item on the home screen of an information terminal used by a founder of the lost item. FIG. 7 is a diagram showing an operation of registering the information of the found item on the home screen of the information terminal used by the founder of the lost item. FIG. 8 is a diagram showing an operation of reading the two-dimensional code of the identification label on the home screen of the information terminal used by the founder of the lost item. FIG. 9 is a diagram showing the forgotten item registration information displayed on the home screen after reading the two-dimensional code of the forgotten item identification label. FIG. 10 is a diagram showing an operation of changing the status of the lost item registration information on the home screen of the information terminal used by the founder of the lost item. FIG. 11 is a diagram showing an operation of updating the lost item registration information on the home screen of the information terminal used by the founder of the lost item. FIG. 12 is a diagram showing a management table of forgotten item registration information registered in the database. FIG. 13 is a diagram showing a status list including status types of forgotten items registration information registered in the database. FIG. 14 is a diagram showing an example of a lost property management screen read from the database and displayed on the display unit of the management server. FIG. 15 is a diagram showing an operation of changing the status on the lost property management screen of the management server. FIG. 16 is a diagram showing a state in which the status has been changed on the lost property management screen of the management server. FIG. 17 is a flowchart showing an example of a procedure for newly registering a forgotten item executed by the control unit of the information terminal. FIG. 18 is a flowchart showing an example of the procedure of the database registration process executed by the control unit of the management server. FIG. 19 is a flowchart showing an example of the procedure of the status update process executed by the control unit of the information terminal. FIG. 20 is a flowchart showing an example of the procedure of the database registration update process executed by the control unit of the management server. FIG. 21 is a flowchart showing an example of the procedure of the forgotten information sharing process executed by the control unit of the management server.

Hereinafter, embodiments of the present invention will be described with reference to the drawings as appropriate. It should be noted that the embodiments described below are merely examples that embody the present invention, and do not limit the technical scope of the present invention.

FIG. 1 is a network connection diagram showing a configuration of a lost property management system 100 including a management server 10 according to an embodiment of the present invention. The lost-and-found management system 100 of the present embodiment is specifically realized by the management server 10. The lost property management system 100 is an example of the lost property management system of the present invention.

The lost property management system 100 is introduced and used in accommodation facilities such as hotels and inns, for example. The lost property management system 100 is configured to be able to manage lost property registration information (lost property information) stored in a database 30 connected via a network N2 such as the Internet. Hereinafter, the forgotten item management system 100 will be described as being independent of other systems. For example, the forgotten item management system 100 is a hotel management system (PMS: Property) that centrally manages accommodation reservations, the number of remaining rooms, guest information, and the like. It may be incorporated in the Management System). Further, in the present embodiment, the forgotten item management system 100 introduced in the accommodation facility will be described as an example, but the forgotten item management system 100 is not limited to the accommodation facility, but includes stations, airports, office buildings, restaurants, amusement parks, and the like. It can also be introduced in theme parks and shopping malls.

[Configuration of Lost and Found Management System 100]
As shown in FIG. 1, the lost property management system 100 includes a management server 10. The management server 10 is connected to one or more information terminals 20 owned by the staff of the accommodation facility so as to be able to communicate with each other by the network N1 which is a wireless communication network. The network N1 is, for example, a dedicated line, a public line, or the like.

Further, the lost property management system 100 is communicably connected to the database 30 by a network N2 such as the Internet, which is a communication means different from the network N1.

Further, the lost property management system 100 is connected to the shipping processing system 200 operated and managed by a business operator different from the accommodation facility so as to be able to communicate with each other by the network N2.

The management server 10 is an information processing device managed by the accommodation facility, and is, for example, a server computer or a cloud server. The management server 10 is not limited to one computer, and may be a computer system in which a plurality of computers operate in cooperation with each other, or a cloud computing system. Further, various processes executed by the management server 10 may be distributed and executed by one or a plurality of processors. Computer software for operating the lost property management system 100 is installed in the management server 10.

The information terminal 20 is an information processing device or a terminal device used by the staff of the accommodation facility. The information terminal 20 is, for example, a mobile terminal such as a smartphone or tablet terminal that can be carried and carried. The information terminal 20 is an application for registering lost property (lost property) information (lost property information) in the database 30 and reading the lost property registration information registered in the database 30 in cooperation with the lost property management system 100. (Software) is installed.

The database 30 stores the forgotten item registration information including a plurality of forgotten item information regarding the forgotten item of the guest or the like found in the accommodation facility. That is, the forgotten item information is registered in the database 30. The database 30 is a storage device such as an HDD or SSD that manageably stores the forgotten item information as a database. The database 30 is configured as an external device such as another server device or storage device capable of data communication with the management server 10 through a network N2 such as the Internet. The database 30 may be a storage device provided in the management server 10 or may be a storage device connected to the management server 10 by a local network. In this case, the lost property management system 100 may be configured to include the management server 10 and the database 30.

The shipping processing system 200 is for supporting the shipping business according to the content of the request for the shipping business. This shipping processing system 200 has been introduced to a shipping business operator who performs a shipping business in response to a request from an accommodation facility for a shipping business of a lost item.

Conventionally, when a request for a lost item shipping business is received from an accommodation facility, the person in charge of the shipping company contacts the owner of the lost item on behalf of the staff of the accommodation facility and returns the lost item to the owner. In recent years, the number of overseas travelers has increased due to the development of transportation means, and as the number of overseas travelers has increased, the number of things left behind by overseas travelers using accommodation facilities such as hotels has increased. For this reason, the staff of the accommodation facility is forced to carry out the shipping business of shipping the forgotten items overseas. Domestic shipping is relatively light, but overseas shipping of forgotten items is for overseas residents to confirm their intention to return, confirm contact information (phone number, email address, etc.), and send address information (name and address, etc.). ), Confirmation of shipping cost, confirmation of payment of shipping cost, response to inquiries about shipping status and interruption of shipping, etc., and the burden on the staff of the accommodation facility is extremely heavy. Therefore, in order to reduce the above-mentioned burden, the accommodation facility operates by requesting the outsourced shipping company to carry out the overseas shipping business of lost items.

Even if the accommodation facility requests the shipping company to ship the lost item overseas, the staff of the accommodation facility will provide information such as the intention to return the item, the owner's contact information, delivery address, and the content and size of the lost item. It is necessary to ask the owner, register the information in the database 30, and then notify the shipping company of the information. For this reason, the work burden on the staff of the accommodation facility is not always reduced. In addition, when contacting the owner's contact information and shipping address information to the outsourced shipping company, there is a possibility that a shipping error or an erroneous shipping may occur due to a human error such as a transmission error.

In the present embodiment, in order to solve such a problem, the lost-and-found management system 100 is configured so that the lost-and-found registration information in the database 30 can be shared with the shipping processing system 200 introduced by the shipping business operator. ing. This makes it possible to reduce the work burden on the staff of the accommodation facility and prevent shipping mistakes.

[Management server 10]
Hereinafter, a specific configuration of the management server 10 will be described with reference to FIG. Here, FIG. 2 is a block diagram showing the configuration of the management server 10.

The management server 10 is for realizing the lost property management system 100 of the present embodiment, and as shown in FIG. 2, the control unit 11, the storage unit 12, the communication unit 13, and the display unit 14 are operated. It is provided with a unit 15.

The communication unit 13 is a communication interface for connecting the management server 10 to the network N1 or the network N2 and executing data communication with the devices connected to the networks N1 and N2 according to a predetermined communication protocol. Specifically, the communication unit 13 executes data communication with the information terminal 20 through the network N1. Further, the communication unit 13 executes data communication with each of the database 30 and the shipping processing system 200 through the network N2.

The storage unit 12 is a non-volatile storage medium including an HDD or SSD that stores various types of information. The storage unit 12 is a control program for causing the control unit 11 to execute a database registration process (see FIG. 18), a database registration update process (see FIG. 20), a forgotten item information sharing process (see FIG. 21), and various arithmetic processes. Or, data used for each of the above-mentioned processes is stored.

Here, the database 30 is assigned a forgotten item information storage unit 31 and a shared information storage unit 32 as storage areas. The forgotten item information storage unit 31 is a storage area for storing forgotten item information regarding the forgotten item found at the accommodation facility. Specifically, the lost item registration information including a plurality of lost item information related to the lost item is registered in the lost item information storage unit 31 in a state of being managed for each management number. FIG. 12 is a management table 31A including a plurality of forgotten items registration information registered in the database 30. As shown in FIG. 12, a management number is attached to each lost-and-found registration information, and the lost-and-found registration information includes a management number, a founder's registration ID, a found date and time, an acquisition location, and a type as a plurality of lost-and-found information. Includes information on features, photographic images, and status. As will be described later, the forgotten item registration information can be newly registered in the forgotten item information storage unit 31 by the staff of the accommodation facility operating an application running on the information terminal 20. Further, each of the forgotten items registered information can be changed or updated by the staff of the accommodation facility operating the management server 10 or the information terminal 20.

As shown in the status list 301 of FIG. 13, ten types of the status, which is one of the forgotten items information, are defined. These types can be pulled down from the home screen 42 (see FIG. 5) of the application running on the information terminal 20, which will be described later, or the forgotten item management screen 141 (see FIG. 14) displayed on the display unit 14 of the management server 10. It can be selected by operating the keys 71A and 55. Here, FIG. 13 is a status list 301 including the status type of the forgotten item registration information, and the name of each status and its contents are described.

The shared information storage unit 32 is a storage area for temporarily storing the shared registration information shared by the shipping processing system 200. Specifically, the shared information storage unit 32 stores the forgotten item registration information (shared registration information) that is permitted to be shared with the shipping processing system 200 among the plurality of forgotten item registration information registered in the forgotten item information storage unit 31. The storage area to be stored. Hereinafter, the forgotten item registration information that is permitted to be shared is also referred to as shared registration information. The process of sharing the shared registration information (forgotten item information sharing process) will be described later.

The display unit 14 is a display device such as a liquid crystal display or an organic EL display that displays various types of information. The operation unit 15 is an input device such as a mouse, keyboard, or touch panel that accepts the operation of the operator.

When an instruction to read the lost-and-found registration information in the database 30 is input from the operation unit 15, a process of reading the forgotten item registration information specified from the database 30 is performed and displayed on the display unit 14. For example, when the lost-and-found registration information of the management number "0006" in the management table 31A of FIG. 12 is read, the lost-and-found management screen 141 (see FIG. 14) including the lost-and-found registration information of the management number "0006" is displayed on the display unit 14. Is displayed.

FIG. 14 is a diagram showing an example of the lost property management screen 141 read from the database 30 and displayed on the display unit 14 of the management server 10. As shown in FIG. 14, the lost property management screen 141 is divided into a left display frame 51, a right display frame 52, and a lower display frame 53. Information on the management number, the registered ID of the founder, the date and time of the found, the acquisition location, the type, the feature, and the status is displayed in the display frame 51. In addition, a photographic image of a registered lost item is displayed in the display frame 52. In addition, the owner information input by the staff of the accommodation facility is displayed in the display frame 53. Here, the owner information includes at least the owner's name, the destination of the lost item, the telephone number, and the e-mail address.

The contents of the display frame of each forgotten item information can be arbitrarily input by the operator by operating the operation unit 15, and can be arbitrarily changed. For example, a pull-down key 55 is provided in the control number display frame 511, the pick-up location display frame 512, and the status display frame 513, and the pull-down key 55 is pressed by the operation unit 15 to be registered in advance. When the pull-down menu 56 (see FIG. 15) including the information of the item is opened and the information suitable for the forgotten item is selected from the pull-down menu 56 (see FIG. 15), the contents of each display frame 511, 512, 513 are changed. When the management number of the display frame 511 is changed to another management number, the display content of the forgotten item management screen 141 is switched to the forgotten item registration information associated with the other management number.

FIG. 15 is a diagram showing a state in which the pull-down key 55 of the status display frame 513 is pressed to open the pull-down menu 56. As shown in FIG. 15, 10 statuses (see FIG. 13) shown in the status list 301 are registered in the pull-down menu 56. From these statuses, for example, when "overseas sending request" indicating that the business of sending the forgotten item to overseas is requested is selected, the content of the status display frame 513 becomes the original content (in the example of FIG. 15, " "Storage") will be changed to "Overseas delivery request" (see Fig. 16). After that, when the update button 57 arranged at the lower right of the display frame 53 is pressed, the changed forgotten item registration information is transmitted to the database 30, and the forgotten item registration information in the forgotten item information storage unit 31 of the database 30 is updated. To.

The control unit 11 controls the operation of each unit of the management server 10. The control unit 11 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile storage medium in which control programs such as a BIOS and an OS for causing the CPU to execute various arithmetic processes are stored in advance. The RAM is a volatile or non-volatile storage medium that stores various types of information, and is used as a temporary storage memory (work area) for various arithmetic processes executed by the CPU. Then, the control unit 11 controls the management server 10 by executing various control programs stored in advance in the ROM or the storage unit 12 by the CPU.

As shown in FIG. 2, the control unit 11 includes a status change processing unit 111 (an example of a status change processing unit of the present invention), a shipping request output unit 112, a shared processing unit 113 (an example of a shared processing unit of the present invention), and the like. Including various processing units of. The control unit 11 functions as the various processing units when the CPU executes various arithmetic processes according to the control program. The control unit 11 or the CPU is an example of a computer that executes the control program. A part or all of the processing units included in the control unit 11 may be composed of electronic circuits. Further, the control program may be a program for causing a plurality of processors to function as the various processing units.

The status change processing unit 111 performs a process of changing the status shown in the display frame 513 to another status on the forgotten item management screen 141. For example, when the operation unit 15 selects "overseas delivery request" from the pull-down menu 56 (see FIG. 15) of the status display frame 513, the status change processing unit 111 changes the contents of the status display frame 513 to the original. (See "Storage" in the example of FIG. 15) to "Request for overseas delivery" (see FIG. 16). Then, when the update button 57 is subsequently pressed, the status change processing unit 111 transmits the changed forgotten item registration information to the database 30 to update the forgotten item registration information in the database 30. In detail, the status information included in the lost-and-found registration information in the lost-and-found information storage unit 31 is updated to the changed status "overseas sending request". As a result, the status information in the forgotten item registration information of the database 30 is changed. The status "overseas shipping request" in this case is an example of the first status of the present invention.

The shipping request output unit 112 performs a process of outputting a shipping request to the shipping processing system 200 when the shipping request conditions for any of the forgotten items registered in the forgotten item information storage unit 31 are satisfied. For example, when the status is changed to "overseas shipping request" on the lost property management screen 141 (see FIG. 16), the shipping request output unit 112 automatically performs overseas for the lost property specified by the corresponding lost property registration information. The shipping request is sent to the shipping processing system 200. In addition, when the status is changed to "overseas shipping request" and the owner information is input, the shipping request output unit 112 automatically requests the overseas shipping for the forgotten item specified by the corresponding forgotten item registration information. May be sent to the shipping processing system 200.

The sharing processing unit 113 performs a process of sharing the status information (status information) in the forgotten item registration information corresponding to the shipping request request to the shipping processing system 200 through the network N2. The sharing processing unit 113 shares the status information with the shipping processing system 200 when the predetermined sharing permission condition is satisfied. In the present embodiment, the sharing processing unit 113 performs a process of sharing the forgotten item registration information (all forgotten item information) corresponding to the shipping request request to the shipping processing system 200. That is, the sharing processing unit 113 shares not only the status information but also the owner information (name, destination, etc.) of the lost item and other lost item information with the shipping processing system 200. Of course, the sharing target by the sharing processing unit 113 may be only the status information, or may be only the status information and the owner information.

The sharing permission condition is, for example, that the status indicated by the status information is changed to another predetermined status (an example of the first status of the present invention) by the status change processing unit 111. In this embodiment, the other status is "overseas shipping request". In this case, when the status is changed to "overseas shipping request" on the forgotten item management screen 141 (see FIG. 16), the sharing processing unit 113 responds to the overseas shipping request, assuming that the sharing permission condition is satisfied. The forgotten item registration information is shared with the shipping processing system 200.

The sharing processing unit 113 not only satisfied that the status was changed to "overseas shipping request", but also satisfied that the owner information of the lost item subject to the overseas shipping request was entered in the corresponding lost item registration information. In some cases, the corresponding lost item registration information may be shared with the shipping processing system 200.

In the present embodiment, the sharing processing unit 113 sends only the forgotten item registration of the forgotten item to be the target of the overseas shipping request to the shipping processing system 200 among the plurality of forgotten item registration information registered in the forgotten item information storage unit 31. Share. Specifically, the shared processing unit 113 reads only the corresponding forgotten item registration information from the forgotten item information storage unit 31, and performs a process of copying the forgotten item registration information to the shared information storage unit 32 (see FIG. 2) of the database 30. .. Further, the sharing processing unit 113 performs a process of transmitting access information (address information) indicating a storage location of the forgotten item registration information (shared registration information) in the shared information storage unit 32 to the shipping processing system 200. As a result, the shipping processing system 200 can access the shared information storage unit 32 based on the received access information, and can acquire the corresponding forgotten item registration information.

[Information terminal 20]
Hereinafter, a specific configuration of the information terminal 20 will be described with reference to FIG. Here, FIG. 3 is a block diagram showing the configuration of the information terminal 20.

As shown in FIG. 3, the information terminal 20 includes a control unit 21, a storage unit 22, an operation display unit 23, a GPS receiving unit 25, a two-dimensional code reading unit 26, an imaging unit 27, a communication unit 28, and the like. The information terminal 20 is a mobile terminal used by the staff of the accommodation facility (for example, cleaning staff, front staff), and is, for example, a smartphone, a mobile phone, or a tablet terminal.

The communication unit 28 is a communication interface for connecting the information terminal 20 to the network N1 and executing data communication with the management server 10 through the network N1 according to a predetermined communication protocol.

The storage unit 22 is a non-volatile storage medium such as a flash memory for storing various types of information. The storage unit 22 stores a control program for causing the control unit 21 to execute various arithmetic processes, a program of the above-mentioned application, data used for various arithmetic processes, and the like.

The operation display unit 23 is a user interface including a display unit 23A such as a liquid crystal display or an organic EL display that displays various information, and an operation unit (not shown) such as a mouse, keyboard, or touch panel that accepts user operations. Is. The screen used for the application is displayed on the display unit 23A of the operation display unit 23.

Specifically, the login screen 41 (see FIG. 4) and the home screen 42 (see FIGS. 5 to 11) are displayed on the display screen of the display unit 23A.

The login screen 41 is a screen for activating an application linked with the forgotten item management system 100, and is a screen that is first displayed when the application is started on the information terminal 20. As shown in FIG. 4, an input frame 61 for inputting a user's registration ID and an input frame 62 for inputting a password are displayed. When the user's registration ID is entered in the input box 61, the password is entered in the input box 62, and the enter button 201 is pressed, login authentication is performed, and the application is started when login is permitted. When the application is started, the home screen 42 described later is displayed on the display unit 23A.

The home screen 42 is a screen displayed on the display unit 23A after the application is started in order to newly register the lost property information in the database 30 via the lost property management system 100 or update the lost property registration information in the database 30. is there. As shown in FIG. 5, the home screen 42 has a display frame 64 in which the registration ID of the user who uses the information terminal 20 is displayed, a display frame 65 in which the management number of the forgotten item registration information is displayed, and a photographic image. Input the displayed display frame 66, the input frame 67 for inputting the acquisition date and time, the input frame 68 for inputting the acquisition location, the input frame 69 for inputting the type of the forgotten item, and the characteristics of the forgotten item. Input frame 70 for inputting, input frame 71 for inputting the status of the forgotten item, a camera key 72 for enabling the camera function, a registration key 73 for sending a registration request for forgotten item information, and printing. Includes a print key 74 for outputting prints.

The GPS receiving unit 25 acquires the current position information of the information terminal 20. The GPS receiving unit 25 detects the position of the information terminal 20 on the earth by receiving a signal from GPS hygiene and further performing a predetermined arithmetic process.

The imaging unit 27 is provided on the back surface of the information terminal 20. Specifically, the image pickup unit 27 is a camera. The imaging unit 27 is used to record a photographic image of a found lost item. The imaging unit 27 is also used to image a two-dimensional code such as a QR code (registered trademark) displayed on an identification label described later. When the camera key 72 of the home screen 42 is pressed, as shown in FIG. 6, the image by the imaging unit 27 is displayed on the display frame 66 of the home screen 42. Then, when the determination button 201 is pressed with the lens of the imaging unit 27 pointed so that the forgotten object is reflected on the display frame 66, a photographic image of the forgotten object is acquired. The acquired photographic image is displayed as a still image in the display frame 66.

As shown in FIG. 8, the two-dimensional code reading unit 26 decodes the two-dimensional code included in the image when the two-dimensional code is imaged by the imaging unit 27, and determines a predetermined code included in the two-dimensional code. Get information. In the present embodiment, the two-dimensional code of the identification label attached to the forgotten item at the time of storage includes the address information indicating the storage destination of the forgotten item registration information corresponding to the forgotten item. The two-dimensional code reading unit 26 acquires the address information of the forgotten item registration information by reading the two-dimensional code of the identification label.

The control unit 21 controls the operation of each unit of the information terminal 20. The control unit 21 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile storage medium in which control programs such as a BIOS and an OS for causing the CPU to execute various arithmetic processes are stored in advance. The RAM is a volatile or non-volatile storage medium that stores various types of information, and is used as a temporary storage memory (work area) for various arithmetic processes executed by the CPU. Then, the control unit 21 controls the information terminal 20 by executing various control programs stored in advance in the ROM or the storage unit 22 on the CPU.

The control unit 21 operates the application on the information terminal 20 by executing the program of the application stored in the storage unit 22 on the CPU. When the application operates on the information terminal 20, the control unit 21 executes a new registration process (see FIG. 17) and a status update process (see FIG. 19) of the forgotten item information described later.

The new registration process is a process for registering the forgotten item information in the database 30 when the forgotten item information is input to the information terminal 20 by the staff of the accommodation facility and the registration key 73 is pressed. For example, when the staff of the accommodation facility finds a lost item while cleaning the room 501, the lost item is imaged and a photographic image of the lost item is displayed on the display frame 66 of the home screen 42. After that, the staff inputs the date and time of the pick-up in the input frame 67, the room number "Room 501" which is the pick-up location in the input frame 68, the type of the forgotten item in the input frame 69, and the forgotten item in the input frame 70. When the feature is input and finally the registration key 73 is pressed after "retaining the acquirer" is input as the status information in the input frame 71, the control unit 21 receives a photographic image of the forgotten item, each input information, and the like. Along with the forgotten item information including the staff registration ID and the like, a new registration request for registering the forgotten item information in the forgotten item information storage unit 31 of the database 30 is transmitted to the management server 10.

Further, the status update process is a process of updating the status information of the forgotten item registration information stored in the database 30. For example, when the staff of the accommodation facility reads the two-dimensional code of the lost item identification label stored in the storage room with the information terminal 20 (see FIG. 8) and acquires the address information of the lost item registration information corresponding to the lost item. The control unit 21 reads the lost item registration information in the database 30 indicated by the address information, stores the lost item registration information in the storage unit 22, and displays the information included in the lost item registration information in each frame of the home screen 42 (FIG. 9). reference). After that, when the staff operates the pull-down key 71A provided in the input frame 71 and the status "save" is selected from the pull-down menu (not shown) opened by the pull-down key 71A, the status information is the original status "founder". The status is changed from "Hold" to the selected status "Save" (see FIG. 10). Finally, when the registration key 73 (see FIG. 7) is pressed, the control unit 21 sends the management server 10 the forgotten item information storage unit 31 of the database 30 together with the forgotten item registration information including the changed status information. Send a registration renewal request requesting that the forgotten item registration information be updated.

Hereinafter, while referring to the flowchart of FIG. 17, the information terminal 20 is used to output a new registration request for newly registering the found lost item information to the management server 10 of the lost item management system 100. An example of the processing procedure will be described. In the following description, it is assumed that the staff of the accommodation facility using the information terminal 20 starts the above-mentioned application on the information terminal 20, and this application sends a new registration request from the information terminal 20 to the management server 10. ..

First, in step S11, after the application is started on the information terminal 20 and the login process is performed, the control unit 21 displays the home screen 42 for registering the forgotten item information on the display unit 23A (S11).

After that, the control unit 21 determines whether or not a photographic image of the forgotten object has been acquired (S12). Then, when it is determined that the photographic image has been acquired, the forgotten item information including the photographic image of the forgotten item is generated (S13). The generated forgotten item information is stored in the storage unit 22.

In the next step S14, the control unit 21 determines whether or not new information (additional information) regarding the forgotten item has been input. Here, when it is determined that information such as the found date and time and the found location has been input from the home screen 42, the added information is recorded in the lost item information in the storage unit 22 (S15). Further, when the registration key 73 of the home screen 42 is pressed (S16), the control unit 21 transmits a new registration request to the management server 10 together with the lost item information in the storage unit 22 (S17).

After that, the control unit 21 waits until the registration completion notification is received from the management server 10 (S18).

Next, an example of the database registration process executed by the control unit 11 of the management server 10 will be described with reference to the flowchart of FIG.

First, in step S31, the control unit 11 determines whether or not the new registration request has been received from the information terminal 20. Here, when it is determined that the new registration request has been received, a process of collating the registration ID of the sender received together with the new registration request is performed (S32). Specifically, the control unit 11 collates whether or not the sender's registration ID is registered in the permission list that permits the use of the forgotten item management system 100.

In the next step S33, when it is determined that the collations match, the control unit 11 assigns a management number of the forgotten item information to be registered and records it in the forgotten item information received together with the new registration request ( S34). On the other hand, if it is determined that the collations do not match, it is considered that the user does not have the authority to use the forgotten item management system 100, and a series of processes is completed.

In the next step S35, the control unit 11 accesses the forgotten item information storage unit 31 of the database 30 and registers the forgotten item information in the free area in the forgotten item information storage unit 31 (S36). That is, the control unit 11 stores the lost item information in the free area.

After that, the control unit 11 returns a registration completion notification including the address information (registration destination address) of the storage area storing the forgotten item information to the information terminal 20 (S37), and ends a series of processes.

When the registration completion notification is returned to the information terminal 20 with reference to FIG. 17, the control unit 21 of the information terminal 20 receives the registration completion notification (S18), and the address information received together with the registration completion notification. To get. After that, the control unit 21 generates a two-dimensional code including the address information of the registration destination (S19).

Then, when the print key 74 on the home screen is pressed, the control unit 21 performs a process of printing an identification label on which the generated two-dimensional code is displayed. As a result, the identification label is printed out from the printer connected to the network N1. Here, in addition to the two-dimensional code, the identification label may display a registered lost item management number, a lost item information such as a photographic image, or the like.

When the staff of the accommodation facility obtains the identification label, the staff of the accommodation facility stores the forgotten item in the storage room with the identification label attached to the forgotten item that has been found.

Hereinafter, an example of the procedure of the status update process for updating the status of the registered forgotten item registration information using the information terminal 20 will be described with reference to the flowchart of FIG. In the following description, it is assumed that the staff of the accommodation facility uses the information terminal 20 to read the two-dimensional code from the identification label attached to the registered forgotten item.

First, in step S51, the control unit 21 determines whether or not the two-dimensional code has been read. Here, when it is determined that the two-dimensional code has been read, the control unit 21 acquires the address information of the registration destination included in the two-dimensional code from the two-dimensional code, and stores the forgotten item information specified by the address information. Access the storage area in the unit 31 (S52). After that, the forgotten item registration information is read out from the accessed storage area (S53) and displayed on the home screen 42 of the information terminal 20 (S54).

In the next step S55, the control unit 21 determines whether or not the status included in the forgotten item registration information has been changed. When the content of the input frame 71 of the home screen 42 is changed and the status is changed to another status, the control unit 21 records the changed status in the forgotten item registration information (S57). After that, when the registration key 73 is pressed (S57), the control unit 21 transmits a registration update request to the management server 10 together with the lost property registration information and the registration destination address information on condition that the registration key 73 is pressed. (S58).

If the registration key 73 is not pressed and the update cancel key (not shown) is pressed, the series of processes is terminated without sending the registration update request to the management server 10 (S59).

Next, an example of the procedure of the database registration update process executed by the control unit 11 of the management server 10 will be described with reference to the flowchart of FIG.

First, in step S71, the control unit 11 determines whether or not the registration update request has been received from the information terminal 20. Here, when it is determined that the registration update request has been received, the sender's registration ID is collated (S72), and when the collation matches (S73), the registration destination received together with the registration update request. Based on the address information, the storage area of the forgotten item information storage unit 31 of the database 30 is accessed (S74), and the forgotten item registration information received together with the registration update request is updated (S75). If it is determined that the collations do not match, it is considered that the user does not have the authority to use the forgotten item management system 100, and a series of processes is completed.

Hereinafter, with reference to the flowchart of FIG. 21, an example of the procedure for the forgotten item information sharing process executed by the control unit 11 of the management server 10 will be described, and the forgotten item information management method of the present invention will be described.

First, in step S91, the control unit 11 determines whether or not the status indicated by the status information of the forgotten item registration information has been changed to "overseas shipping request". For example, the control unit 11 monitors the data of the forgotten item information storage unit 31 of the database 30 and determines whether or not the status of the forgotten item registration information has been changed. The status information can be changed by the status update process executed by the information terminal 20, and can also be changed from the lost property management screen 141 on the management server 10.

In the next step S92, it is determined whether or not the destination information including the destination of the lost item, the name of the owner, and the like is input to the lost item registration information. In such a determination, the control unit 11 monitors the data of the forgotten item information storage unit 31 of the database 30 and determines whether or not the owner information of the forgotten item registration information has been input. The control unit 11 can also determine on the management server 10 whether or not the owner information has been input from the lost property management screen 141.

In the next step S93, the control unit 11 performs a process of storing the forgotten item registration information whose status has been changed to "overseas shipping request" in the shared information storage unit 32 of the database 30 in order to share it with the shipping processing system 200. .. That is, a copy of the forgotten item registration information is generated and stored in the shared information storage unit 32. This step S93 is an example of the sharing step of the present invention. After that, the control unit 11 transmits an overseas shipping request to the shipping processing system 200 together with the address information of the storage area in the shared information storage unit 32 (S94).

In this state, the shipping processing system 200 can access the shared information storage unit 32 to refer to, change, and update the forgotten item registration information corresponding to the forgotten item to be requested for overseas shipping.

Here, for example, when the status of the lost item registration information in the shared information storage unit 32 is changed by the shipping processing system 200 (S95), the control unit 11 also changes the status of the lost item registration information in the lost item information storage unit 31. Change to (S96). As a result, the lost item registration information in the lost item information storage unit 31 and the lost item registration information in the shared information storage unit 32 can always be the same.

In the next step S97, the control unit 11 determines whether or not the status changed by the shipping processing system 200 is "shipping canceled". Here, when it is determined that the changed status is "shipment canceled", the control unit 11 outputs a disposal message to the display unit 14 of the management server 10 and displays it, and causes the staff of the accommodation facility to forget the item. Is urged to dispose of it because the overseas shipment of

On the other hand, if the status changed by the shipping processing system 200 is "shipping request" instead of "shipping cancel" (S98), the control unit 11 outputs a shipping request message to the display unit 14 of the management server 10. And display it, and urge the staff of the accommodation facility to send the forgotten items to the overseas shipping company (S102).

Further, when the changed status is "shipping completed" (S99), the control unit 11 performs a process of deleting the duplicate in the shared information storage unit 32 because the overseas shipping of the forgotten item is completed.

As described above, in the lost-and-found management system 100 of the present embodiment, when the destination information indicating the lost-and-found destination is registered in the lost-and-found registration information, the status information is reported to the shipping processing system 200 through the network. And the destination information is shared. As a result, the shipping processing system 200 can acquire the shipping address information. Therefore, it is possible to eliminate a transmission error when contacting the overseas shipping business operator with the destination information, and reduce the work burden on the staff of the accommodation facility. In addition, it is possible to prevent shipping mistakes due to human mistakes.

10: Management server 11: Control unit 12: Storage unit 13: Communication unit 14: Display unit 15: Operation unit 20: Information terminal 21: Control unit 22: Storage unit 23: Operation display unit 23A: Display unit 25: GPS receiving unit 26: Two-dimensional code reading unit 27: Imaging unit 28: Communication unit 30: Database 31: Object information storage unit 31A: Management table 32: Shared information storage unit 41: Login screen 42: Home screen 55: Pull-down key 56: Pull-down menu 57: Update button 71A: Pull-down key 100: Item management system 111: Status change processing unit 112: Shipment request output unit 113: Shared processing unit 141: Forgotten item management screen 200: Shipment processing system 201: Enter button 301: Status list 511: Display frame 512: Display frame 513: Display frame

Claims (7)

A lost-and-found management system that manages lost-and-found information about lost-and-found items stored in a database.
The lost property information includes at least status information indicating the status of the lost property.
And to dispatch processing system that performs shipment processing for shipping the lost item in accordance with the shipment request request, shared processor that shared through a network the status information in the lost and found information corresponding to the previous SL shipment request request and, with a,
The shared processing unit
The status indicated by the status information has been changed to the first status indicating that the business of sending the lost property overseas is requested, and the destination information indicating the destination of the lost property has been changed to the lost property information. A lost property management system that shares the destination information together with the status information with the shipping processing system through the network when the sharing permission conditions including being registered are satisfied. When the status indicated by the status information is changed from the first status to another status indicating shipping cancellation by the shipping processing system, a disposal message prompting the disposal of the lost item is output to a predetermined display unit. The lost property management system according to item 1. When the status indicated by the status information is changed from the first status to another status indicating a shipping request by the shipping processing system, a shipping request message prompting the shipment of the lost item is output to a predetermined display unit. The lost property management system according to claim 1 or 2. Wherein the status information Ru further comprising a status change processing unit for changing a status indicating, lost item management system according to any of claims 1 to 3. The database stores a plurality of the lost property information corresponding to the plurality of the lost property.
The sharing processing unit shares only the status information and the destination information included in the lost property information corresponding to the shipping request request with the shipping processing system among the plurality of lost property information. The lost property management system according to any one of items 1 to 4. It is a lost property management method that manages lost property information related to lost property stored in the database.
The lost property information includes at least status information indicating the status of the lost property.
The first determination step for determining whether or not the status indicated by the status information has been changed to the first status indicating that the business of sending the lost property to overseas is requested, and the first determination step.
A second determination step for determining whether or not the destination information indicating the destination of the lost item is registered in the lost item information, and
For the shipping processing system that performs shipping processing to ship the lost item in response to the shipping request request, the status indicated by the status information has been changed to the first status, and the shipping address information has been lost. if it meets the shared permission condition includes registered in the object information, and a shared step of sharing over a network to the destination information together with the status information in the lost and found information corresponding to the shipment request request Lost and found management methods including. A program for managing lost property information stored in a database with a computer.
The lost property information includes at least status information indicating the status of the lost property.
The first determination step for determining whether or not the status indicated by the status information has been changed to the first status indicating that the business of sending the lost property to overseas is requested, and the first determination step.
A second determination step for determining whether or not the destination information indicating the destination of the lost item is registered in the lost item information, and
For the shipping processing system that performs shipping processing to ship the lost item in response to the shipping request request, the status indicated by the status information has been changed to the first status, and the shipping address information has been lost. if it meets the shared permission condition includes registered in the object information, and a shared step of sharing over a network to the destination information together with the status information in the lost and found information corresponding to the shipment request request A program for the computer to execute.

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