JP6797979B1 - Information processing device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To support so that the purpose of a dialogue can be easily achieved regardless of who the interlocutor is. A diagnosis result acquisition unit 101 acquires a diagnosis result of a character of a registrant of a dialogue support system. The personality information storage unit 102 stores the acquired diagnosis result in association with the identification information of the registrant. The designated operation reception unit 202 receives an operation for determining the combination of personalities of the designated interlocutor. The designated reception unit 103 receives the designation of the combination of the personality of the first interlocutor and the personality of the second interlocutor determined by the accepted operation. The behavior information extraction unit 104 extracts behavior information indicating the behavior to be taken by the first interlocutor at the time of dialogue based on the combination of the designated personalities. The action information output unit 106 outputs the extracted action information to the user device 20. [Selection diagram] Fig. 4

Description

The present invention relates to a technique for supporting dialogue.

In Patent Document 1, the relative conversation tendency, which indicates the relative conversation tendency between users, is calculated and calculated based on the number of posted inputs and the number of evaluation browsing inputs of posted information posted on the network so that it can be viewed. A technique for generating conversation promotion information based on the relative conversation tendency is disclosed.

JP-A-2017-54286

In a dialogue that is conducted with a specific purpose such as coaching, the degree of achievement of the purpose may differ depending on the interlocutor. For example, when there is a dialogue between those who actively speak and a dialogue between those who like listening, the former is easy to talk to and can decide the target matter, but the latter is hard to talk to. Therefore, it is possible that it does not reach that level.
Therefore, it is an object of the present invention to support any interlocutor so that the purpose of the dialogue can be easily achieved.

In order to achieve the above object, the present invention includes a reception unit that accepts designation of a combination of the personality of the first interlocutor and the personality of the second interlocutor scheduled for dialogue, a combination of personalities between interlocutors, and the like. Output that extracts and outputs the action information associated with the combination for which the designation is accepted from the storage means that stores the action information indicating the action to be taken by the first interlocutor at the time of the dialogue. An information processing device including a unit is provided.

In addition, the present invention may include words or phrases or comments that should not be used in the dialogue.

Further, in the present invention, the storage means stores behavioral information in association with each of the combination of personalities and a plurality of indexes used when evaluating the second interlocutor, and the second interlocutor. The output unit includes an acquisition unit that acquires index information indicating the corresponding index, and the output unit obtains behavior information associated with the combination for which the designation has been accepted and the index indicated by the acquired index information. It may be extracted and output.

Further, in the present invention, the storage means stores the behavior information in association with the combination of the personality and the index, and the behavior information in association with the pattern of the change tendency of the evaluation of the second interlocutor, and the acquisition unit stores the behavior information. 2 In addition to the index information of the interlocutor, the tendency information indicating the change tendency of the evaluation of the second interlocutor is acquired, and the output unit is the combination in which the designation is accepted and the said index information indicated by the acquired index information. The behavior information associated with the index and the pattern to which the change tendency indicated by the acquired tendency information applies may be extracted from the storage means and output.

Further, in the present invention, the storage means stores recommended information relating to the index and recommended to be referred to at the time of the dialogue in association with the combination of the personalities, and the output unit is designated by the above. The recommended information associated with the accepted combination may be extracted from the storage means and output.

Further, in the present invention, the behavior information indicates either the speech timing for each type of speech or the time allocation for each type of speech at the scheduled time of dialogue in association with the combination of personalities of the interlocutors. The output unit may generate and output a timetable in which the dialogue is advanced by the remarks of the remark time or the time allocation indicated by the action information associated with the combination for which the designation is accepted.

According to the present invention, it is possible to support any interlocutor so that the purpose of the dialogue can be easily achieved.

Diagram showing an example of the overall configuration of the dialogue support system according to the embodiment Diagram showing an example of the hardware configuration of the server device Diagram showing an example of the hardware configuration of the user device The figure which shows the functional structure realized in an Example Diagram showing an example of the specification screen Diagram showing an example of personality combinations and behavioral information Diagram showing an example of detailed behavior information Diagram showing an example of the displayed behavior information The figure which shows an example of the operation procedure of each device in a dialogue support process Diagram showing an example of the functional configuration realized in the modified example Diagram showing an example of behavioral information stored in a modified example Diagram showing an example of behavioral information stored in a modified example Diagram showing an example of the functional configuration realized in the modified example Diagram showing an example of stored performance information Diagram showing an example of a memorized personality table Diagram showing an example of the displayed performance information Diagram showing an example of the functional configuration realized in the modified example Diagram showing an example of the generated timetable

[1] Examples Hereinafter, examples of the dialogue support system according to the present invention will be described with reference to the drawings. The same elements shown in the drawings are designated by the same name or the same reference numerals, and duplicate description will be omitted.
FIG. 1 shows the overall configuration of the dialogue support system 1 according to the embodiment. The dialogue support system 1 is a system that supports dialogue between humans.

In an organization such as a company, coaching may be conducted interactively, with a boss or group leader acting as a coach and subordinates or team members acting as clients. Coaching is carried out for the purpose of promoting, for example, solving individual problems or achieving individual goals. Effective coaching makes it easier to achieve the goal, but effective coaching is not always easy. In this embodiment, the dialogue support system 1 also supports the achievement of the purpose of coaching by supporting the dialogue in coaching.

The dialogue support system 1 includes a network 2, a server device 10, and a user device 20. The network 2 is a communication system including a mobile communication network, the Internet, and the like, and relays data exchange between devices accessing the own system. The server device 10 accesses the network 2 by wired communication (may be wireless communication), and the user device 20 accesses the network 2 by wireless communication (may be wired communication).

The server device 10 is a device that performs various processes for supporting dialogue, and is an example of the "information processing device" of the present invention. The server device 10 outputs, for example, information indicating an action to be taken in a dialogue (hereinafter referred to as "behavior information"). The user device 20 displays the output action information, and presents to the interlocutor the action indicated by the displayed action information, that is, the action to be taken in the dialogue.

For example, each device of the server device 10 and the user device 20 in the embodiment of the present disclosure may function as a computer that performs information processing of the present disclosure. In the following description, the word "device" can be read as a circuit, device, unit, or the like. The hardware configuration of each device may be configured to include one or more of the devices shown in the figure, or may be configured not to include some devices.

FIG. 2 shows an example of the hardware configuration of the server device 10. The server device 10 may be physically configured as a computer device including a processor 11, a memory 12, a storage 13, a communication device 14, a bus 15, and the like. The processor 11 operates, for example, an operating system to control the entire computer. The processor 11 may be configured by a central processing unit (CPU) including an interface with a peripheral device, a control device, an arithmetic unit, a register, and the like.

For each function in the server device 10, the processor 11 performs calculations by loading predetermined software (program) on hardware such as the processor 11 and the memory 12, and controls the communication by the communication device 14 or the memory 12 And by controlling at least one of reading and writing of data in the storage 13.

The processor 11 operates, for example, an operating system to control the entire computer. The processor 11 may be configured by a central processing unit (CPU) including an interface with a peripheral device, a control device, an arithmetic unit, a register, and the like. For example, the baseband signal processing unit, the call processing unit, and the like may be realized by the processor 11.

Further, the processor 11 reads a program (program code), a software module, data, and the like from at least one of the storage 13 and the communication device 14 into the memory 12, and executes various processes according to these. As the program, a program that causes a computer to execute at least a part of the operations described in the above-described embodiment is used.

For example, each function of the server device 10 may be realized by a control program stored in the memory 12 and operating in the processor 11, and may be similarly realized for other functional blocks. Although it has been described that the various processes described above are executed by one processor 11, they may be executed simultaneously or sequentially by two or more processors 11. The processor 11 may be implemented by one or more chips. The program may be transmitted from the network via a telecommunication line.

The memory 12 is a computer-readable recording medium, and is composed of at least one such as a ROM (Read Only Memory), an EPROM (Erasable Programmable ROM), an EPROM (Electrically Erasable Programmable ROM), and a RAM (Random Access Memory). May be done. The memory 12 may be called a register, a cache, a main memory (main storage device), or the like. The memory 12 can store a program (program code), a software module, or the like that can be executed to perform the information processing according to the embodiment of the present disclosure.

The storage 13 is a computer-readable recording medium, and is, for example, an optical disk such as a CD-ROM (Compact Disc ROM), a hard disk drive, a flexible disk, or a magneto-optical disk (for example, a compact disk, a digital versatile disk, or a Blu-ray). It may consist of at least one (registered trademark) disk), smart card, flash memory (eg, card, stick, key drive), floppy (registered trademark) disk, magnetic strip, and the like. The storage 13 may be referred to as an auxiliary storage device. The storage medium described above may be, for example, a database, server or other suitable medium containing at least one of the memory 12 and the storage 13.

The communication device 14 is hardware (transmission / reception device) for communicating between computers via at least one of a wired network and a wireless network, and is also referred to as, for example, a network device, a network controller, a network card, a communication module, or the like. Further, each device such as the processor 11 and the memory 12 is connected by a bus 15 for communicating information. The bus 15 may be configured by using a single bus, or may be configured by using a different bus for each device.

FIG. 3 shows an example of the hardware configuration of the user device 20. The user device 20 is physically configured as a computer device including components such as a processor 21, a memory 22, a storage 23, a communication device 24, an input device 25, an output device 26, and a bus 27. May be good.

The input device 25 is an input device (for example, a keyboard, a mouse, a microphone, a switch, a button, a sensor, etc.) that receives an input from the outside. The output device 16 is an output device (for example, a display, a speaker, an LED lamp, etc.) that outputs to the outside. The image may be displayed and the input may be accepted by the touch screen in which the input device 25 and the output device 26 are integrated.

Further, the server device 10 and the user device 20 are hardware such as a microprocessor, a digital signal processor (DSP: Digital Signal Processor), an ASIC (Application Specific Integrated Circuit), a PLD (Programmable Logic Device), and an FPGA (Field Programmable Gate Array). It may be configured to include hardware, and a part or all of each functional block may be realized by the hardware. For example, the processor 11 and the like may be implemented using at least one of these hardware.

Each function in each device included in the dialogue support system 1 is performed by the processor by loading predetermined software (program) on the hardware such as each processor and memory, and the communication by each communication device is controlled. It is achieved by controlling at least one of reading and writing of data in memory and storage.

FIG. 4 shows the functional configuration realized in this embodiment. The server device 10 includes a diagnosis result acquisition unit 101, a personality information storage unit 102, a designated reception unit 103, an action information extraction unit 104, an action information storage unit 105, and an action information output unit 106. The user device 20 includes a designated screen display unit 201, a designated operation reception unit 202, and an action information display unit 203.

The diagnosis result acquisition unit 101 of the server device 10 acquires the diagnosis result of the character of the registrant registered in the dialogue support system 1 as a person who is scheduled to have a dialogue. The registrant is, for example, an employee of a company that uses the dialogue support system 1. There are various methods for diagnosing personality, but in this embodiment, social style diagnosis is performed. Social style diagnosis is a diagnostic method that classifies a person's personality into four types: "intuitive type", "led type", "cooperative type", and "thinking type".

The "intuitive type" is a type that has a strong emotional expression and has a strong influence on the people around it because it asserts its own opinion, and expresses a sociable and ambitious personality. "Leading" is a type of person who wants to achieve his or her goals rationally by asserting his or her own opinions, although his emotional expression is modest, and represents a realistic and efficient personality. "Cooperative" is a type of person who is rich in emotional expression but who is modest in his / her opinion and cherishes the feelings of those around him, and expresses a supportive and devoted personality.

The "thinking type" is a type that suppresses one's own opinions and emotional expressions, but values reasoning and analysis, and expresses an analytical and cautious personality. "Intuitive", "initiated", "cooperative", and "thinking" are also called "expressive", "driving", "emiable", and "analytical", respectively. Social style diagnosis is performed by the registrant answering diagnostic questions.

As the diagnostic question, one that is generally provided as a social-style diagnostic tool may be used. The person in charge of the company or the like inputs the answer result to the question by each registrant or the social style represented by the answer result into the server device 10 as the diagnosis result. The diagnosis result acquisition unit 101 may output a diagnostic question to a terminal such as a smartphone used by the registrant and have the registrant input an answer to the question. The diagnosis result acquisition unit 101 acquires the input diagnosis result and supplies it to the personality information storage unit 102.

The personality information storage unit 102 uses the supplied diagnosis result as information indicating the personality of the registrant who made the diagnosis (hereinafter referred to as "personality information"), and identifies the registrant (name of the registrant). Alternatively, it is stored in association with the user ID (Identification), etc.). The personality information storage unit 102 stores personality information before the dialogue is performed. Further, since the diagnosis result may change with the passage of time, the social style diagnosis is performed regularly, and the personality information storage unit 102 updates the personality information at each diagnosis.

The user device 20 is used by one interlocutor before the dialogue. The designation screen display unit 201 of the user device 20 displays a designation screen for designating a combination of personalities of the interlocutors (basically two interlocutors) scheduled to have a dialogue. The designated operation receiving unit 202 receives an operation for designating a combination of personalities of the interlocutor on the designated screen displayed by the designated screen display unit 201.

FIG. 5 shows an example of a designation screen. In the example of FIG. 5, the designation screen display unit 201 displays the designation screen A1 including the coach identification information input field C1 and the client identification information input field C2. A coach is an example of a "first interlocutor" of the present invention, and a client is an example of a "second interlocutor" of the present invention. In the example of FIG. 5, the designated operation reception unit 202 accepts the input of the names "interactive person A" and "interactive person B" in the input fields C1 and C2 as the input of the identification information.

The designated screen display unit 201 requests the server device 10 for personality information associated with the input identification information. The personality information storage unit 102 of the server device 10 reads out the personality information stored in association with the requested identification information and transmits it to the server device 10. The designated screen display unit 201 displays the transmitted personality information in the display fields D1 and D2 of the designated screen included in the designated screen A1.

In the example of FIG. 5, "leader type" is displayed as the character of "interactive person A", and "intuitive type" is displayed as the character of "interactive person B". The method of specifying the combination of personalities of the interlocutor is not limited to this. For example, the designated screen display unit 201 may display a list of identification information and personality information, and the designated operation receiving unit 202 may accept an operation of selecting an interlocutor and a personality from the list. The designated operation receiving unit 202 receives the operation of the OK button B1 included in the designated screen A1 as an operation for determining the combination of the personalities of the designated interlocutors.

Then, the designated operation reception unit 202 transmits the notification data notifying the combination of the personalities of the interlocutors designated by the operation received as described above to the server device 10. The designated reception unit 103 is a combination indicated by the transmitted notification data, that is, the character of the first interlocutor (coach in this embodiment) and the second interlocutor (client in this embodiment) in which the dialogue is scheduled. Accepts the designation of personality combinations. The designated reception unit 103 is an example of the "reception unit" of the present invention.

The designated reception unit 103 supplies the behavior information extraction unit 104 with a combination of the personality of the designated first interlocutor and the personality of the second interlocutor. The behavior information extraction unit 104 extracts behavior information indicating the action to be taken by the first interlocutor at the time of dialogue with the second interlocutor based on the supplied combination of personalities. The action information is, for example, information showing points in a dialogue with a second interlocutor, examples of recommended comments, examples of non-recommended comments, and the like.

The behavior information storage unit 105 stores the personality of the first interlocutor, the combination of the personality of the second interlocutor, and the behavior information in association with each other. The behavior information storage unit 105 is an example of the "memory means" of the present invention.
FIG. 6 shows an example of a combination of personalities and behavioral information. In the example of FIG. 6, the behavior information storage unit 105 has 16 records in which the four personalities of the first interlocutor and the four personalities of the second interlocutor can be arranged vertically and horizontally, with a combination of the corresponding personalities. Stores action information indicating the action to be taken by the "first interlocutor" in a certain case. The details of the behavior information in each combination will be described with reference to FIG. 7.

FIG. 7 shows an example of the details of the behavior information. In this embodiment, each action information includes "points at the time of dialogue", "good comment example", and "bad comment example". The "points at the time of dialogue" are information that explains matters to be kept in mind before the dialogue, depending on the combination of personalities as well as during the dialogue. "Good comment example" is information explaining an example of a comment that should be used during a dialogue and that is considered to contribute to the achievement of the purpose of the dialogue when used during the dialogue.

On the other hand, "bad comment example" is the opposite of "good comment example", and as an example of a comment that should not be used in a dialogue, an example of a comment that is considered to be difficult to achieve the purpose of the dialogue when used in the dialogue. It is the information explaining. In addition, both comment examples include not only specific examples of comments, but also words and phrases that should be included in the comments, and brief explanations of those comments and words and phrases.

For example, in the case where the first interlocutor is the initiative type and the second interlocutor is the intuitive type, as shown in Fig. 7 (a), the point at the time of dialogue is to be aware of positive voices such as "Like!" .. It is supposed to be. Also, a good example of a comment is a comment that draws out your thoughts, such as "What do you think?" Comments that praise such as "It's amazing!" And "Like!" An example of a bad comment is a negative expression such as "I can't do it." It's easy to get distracted by small stories such as "The average number of cases is ~". It is said.

In addition, in the case where the first interlocutor is the initiative type and the second interlocutor is the cooperative type, as shown in FIG. I will keep in mind. " Also, a good example of a comment is a comment that draws out opinions such as "I want to hear Mr. ~'s opinion." Comments on hard work such as "I was saved". An example of a bad comment is a one-sided goal proposal such as "Is the goal okay?" A comment that evaluates only the results such as "the goal was not achieved". It is said.

Further, in the case where the first interlocutor is a cooperative type and the second interlocutor is a cooperative type, as shown in FIG. 7 (c), the point at the time of dialogue is "become a good listener when the other party is expressing an opinion". I am conscious of it. " Also, a good example of a comment is a comment that shows the sympathy such as "I will do my best together." Comments on hard work such as "I was saved". An example of a bad comment is a comment that evaluates only the results such as "The goal was not achieved" and "It is amazing that the goal was achieved". It is said.

As shown in FIGS. 7A and 7B, even if the personality of the first interlocutor is the same, if the personality of the second interlocutor is different, the behavior information will be different. Further, as shown in FIGS. 7 (b) and 7 (c), even if the character of the second interlocutor is the same, if the character of the first interlocutor is different, the behavior information will be different. When the combination of personalities is supplied from the designated reception unit 103, the behavior information extraction unit 104 extracts the behavior information of the supplied combination from the behavior information stored in the behavior information storage unit 105.

The behavior information extraction unit 104 supplies the extracted behavior information to the behavior information output unit 106. The action information output unit 106 outputs the supplied action information, that is, the action information extracted by the action information extraction unit 104 to the user device 20. The behavior information extraction unit 104 and the behavior information output unit 106 cooperate with each other to function as an example of the "output unit" of the present invention. The user device 20 supplies the output action information to the action information display unit 203.

The action information display unit 203 displays the supplied action information, that is, the action information output from the action information output unit 106.
FIG. 8 shows an example of the displayed behavior information. In the example of FIG. 8, the action information display unit 203 has a combination in which the first interlocutor (interlocutor A) designated in the example of FIG. 5 is the initiative type and the second interlocutor (interlocutor B) is the intuitive type. The action information shown in FIG. 7A is displayed.

Interlocutor A keeps in mind the points indicated by the behavior information displayed in the dialogue (coaching) with interlocutor B, uses the comments included in the good comment example, and avoids the comments included in the bad comment example. As a result, the dialogue proceeds smoothly and it becomes easier to promote the solution of individual problems or the achievement of individual goals, which is the purpose of the dialogue, as compared with the case where the behavior information is not referred to.

Each device included in the dialogue support system 1 performs a dialogue support process for supporting the dialogue based on the above configuration.
FIG. 9 shows an example of the operation procedure of each device in the dialogue support process. The operation procedure shown in FIG. 9 is started, for example, when the diagnosis result of the personality of the registrant of the dialogue support system 1 is input to the server device 10.

First, the server device 10 (diagnosis result acquisition unit 101) acquires the diagnosis result of the character of the registrant (step S11). Next, the server device 10 (personality information storage unit 102) stores the acquired diagnosis result as personality information of the registrant who made the diagnosis in association with the identification information of the registrant (step S12). .. The operations of steps S11 and S12 are periodically repeated.

Subsequently, the user device 20 (designated screen display unit 201) receives input of identification information of the first interlocutor and the second interlocutor based on the operation by the first interlocutor (step S21), and the input identification Request data requesting personality information associated with the information is transmitted to the server device 10 (step S22). The server device 10 (personality information storage unit 102) transmits the personality information stored in association with the identification information indicated by the request data to the user device 20 (step S23).

The user device 20 (designated screen display unit 201) displays the transmitted personality information (step S24). Next, the user device 20 (designated operation reception unit 202) accepts an operation for determining the personality combination of the designated interlocutor (step S25), and sends notification data for notifying the designated interlocutor personality combination to the server. It is transmitted to the device 10 (step S26). The server device 10 (designated reception unit 103) accepts the combination indicated by the transmitted notification data as the designation of the combination of the character of the first interlocutor and the character of the second interlocutor (step S27).

Next, the server device 10 (behavior information extraction unit 104) extracts the action information indicating the action to be taken by the first interlocutor at the time of dialogue based on the combination of the designated personalities (step S28). Subsequently, the server device 10 (behavior information output unit 106) outputs the extracted action information to the user device 20 (step S29). Then, the user device 20 (behavior information display unit 203) displays the output action information (step S30).

When a dialogue is held, it is generally easier to achieve the purpose of the dialogue when both parties' statements are promoted than when both parties' statements are delayed. In addition, if there is content that the other party wants to hear, it is desirable to promote dialogue so that the content can be said naturally. In this embodiment, by outputting the action information as described above, the dialogue is promoted and it becomes easier to hear the content to be heard from the other party as compared with the case where the action information is not output.

Further, in the present embodiment, regardless of the personality of the first interlocutor and the second interlocutor, the behavior information suitable for those personalities is always output, so that the above dialogue support process is not performed. Compared to the case, it is possible to support the dialogue so that the purpose of the dialogue can be easily achieved regardless of who the interlocutor (the first interlocutor and the second interlocutor) is.

[2] Modifications The above-mentioned examples are merely examples of the implementation of the present invention, and may be modified as follows. Further, the examples and the modified examples may be combined as needed. In that case, each modification may be prioritized (when each modification causes a conflicting event, which one is prioritized).

[2-1] Dialogue and Purpose The dialogue supported by the dialogue support system 1 is not limited to the coaching described in the examples. The dialogue support system 1 may support dialogue in, for example, hearings, reviews, interviews, interviews, interviews, and dialogues. Both dialogues are usually purposeful.

For example, in the case of hearings, interviews and dialogues, for example, it is conducted for the purpose of asking for certain facts, thoughts and opinions, and in the case of reviews, for example, is the plan, plan or proposal worth accepting? It is done for the purpose of judging whether or not. Further, in the case of an interview and an interview, for example, the purpose is to determine whether or not to hire an interview partner. It should be noted that these purposes are examples, and dialogue may be held for various other purposes.

[2-2] Interlocutor Dialogue support system 1 supports one-to-one dialogue in the examples, but is not limited thereto. The dialogue support system 1 may support a dialogue between one person and N people (N is a natural number), or may support a dialogue between M people (M is a natural number) and N people. For example, when there is one first interlocutor and two second interlocutors, the first interlocutor provides behavioral information associated with each of the two second interlocutors in combination with their personality. Let it be output.

Then, for example, when the first interlocutor makes a statement to one of the second interlocutors, all the action information of the second interlocutor ("points at the time of dialogue", "good comment example" and " When making a statement based on "bad comment example") and making a statement to both second interlocutors, it is advisable to make a statement that avoids only "bad comment example" from the behavior information of both parties.

Further, when there are a plurality of first interlocutors, each first interlocutor may specify a combination of personality of himself / herself and the second interlocutor and output the action information. In that case, since all the action information is suitable for the second interlocutor's personality, the dialogue is promoted. As described above, in this modified example as well, it is possible to support the dialogue so that the purpose of the dialogue can be easily achieved regardless of who is the interlocutor who participates in the dialogue.

[2-3] Evaluation index Various evaluations may be performed on the second interlocutor, who is the dialogue partner for the first interlocutor. The evaluation of the second interlocutor is, for example, an evaluation regarding business performance, an evaluation regarding organizational management, or an evaluation regarding work attitude. In this modified example, behavioral information is output in consideration of the evaluation of those second interlocutors.

FIG. 10 shows an example of the functional configuration realized in this modified example. In the example of FIG. 10, a server device 10a including an index information acquisition unit 107 in addition to each unit shown in FIG. 4 is shown. In this modified example, the behavior information storage unit 105 combines the personality of the first interlocutor and the personality of the second interlocutor, and each of the plurality of indexes used when evaluating the second interlocutor (hereinafter, "evaluation"). The behavior information is stored in association with the "index").

FIG. 11 shows an example of the behavioral information stored in this modified example. In the example of FIG. 11, the behavior information storage unit 105 stores the behavior information in association with the two evaluation indexes of “target achievement” and “target non-achievement”. The "goal" referred to here is, for example, a goal set for the work of the second interlocutor. If the work of the second interlocutor is, for example, a help desk, a predetermined value (average value of all staff, etc.) such as customer satisfaction, average response time, or average number of responses is set as a target.

For example, for the evaluation index of "achievement of goal", the behavior information storage unit 105 has a dialogue of "actively telling the good points" with a combination of intuition type (first interlocutor) and intuition type (second interlocutor). It is stored in association with the action information indicating the point of time. Similarly, the behavioral information storage unit 105 describes the combination of the initiative type and the cooperative type and "observing and evaluating the process leading to the result", and the combination of the cooperative type and the cooperative type and "awareness of maintaining motivation". The combination of thinking type and thinking type is stored in association with "presenting a numerical value indicating a concrete contribution".

On the other hand, the behavior information storage unit 105 associates the evaluation index of "target not achieved" with the combination of intuition type and intuition type and the behavior information indicating the point at the time of dialogue "to have an improvement plan considered". I remember. Similarly, the behavior information storage unit 105 calls the combination of the initiative type and the cooperative type and "thinking about improvement measures together", and the combination of the cooperative type and the initiative type and "prompts self-analysis whether a polite response is made". , Thinking type and combination of thinking type and "logically explain the necessity of index achievement" are stored in association with each other.

In this modification, when the designated operation reception unit 202 notifies the combination of the personalities of the designated interlocutors, the identification information of the second interlocutor is also notified. The designated reception unit 103 supplies the identification information of the second interlocutor who has received the designation to the index information acquisition unit 107. The index information acquisition unit 107 acquires index information indicating the corresponding evaluation index by the second interlocutor identified by the supplied identification information. The index information acquisition unit 107 is an example of the “acquisition unit” of the present invention.

For example, when the above-mentioned "achievement of goal" and "not achieved goal" are evaluation indexes, character strings or symbols indicating those words are used as index information. In addition, the goal of the second interlocutor and the achievement of work (information indicating achievement / non-achievement of the goal) may be used as index information. The index information is input to the server device 10a by, for example, an operator of the dialogue support system, and is stored in association with the identification information of the second interlocutor. The index information acquisition unit 107 acquires the index information stored in association with the identification information supplied from the designated reception unit 103.

The index information acquisition unit 107 supplies the acquired index information of the second interlocutor to the behavior information extraction unit 104. The action information extraction unit 104 refers to the action information storage unit 105, and associates the combination of personalities whose designation has been accepted by the designated reception unit 103 with the evaluation index indicated by the index information acquired by the index information acquisition unit 107. Extract the behavior information. The action information output unit 106 outputs the action information extracted by the action information extraction unit 104 to the user device 20.

When the second interlocutor is evaluated as described above, the first interlocutor is for improving the points where the evaluation was low, reviewing the setting of goals that are the premise of the evaluation, or communicating the points where the evaluation was high. May have a dialogue with a second interlocutor. In that case, it is necessary for the second interlocutor to talk about the corresponding evaluation index, but for example, the content to be talked about changes depending on whether the evaluation is good or bad.

In the example of FIG. 11, for example, when the first interlocutor is the initiative, the second interlocutor is the cooperative type, and the evaluation index of the second interlocutor is “achievement of goal”, “observe the progress to the result”. Dialogue is held with the point of "evaluating". In this case, since the goal has already been achieved, in order to achieve the goal again next time, for example, evaluate the points that contributed to the goal achievement and inform the second interlocutor so that they will be conscious of continuing that point. Therefore, it can lead to the achievement of future goals, that is, the achievement of the purpose of dialogue.

In addition, since it is a point that matches the cooperative type that requires evaluation of the progress rather than the result, the dialogue is easy for the second interlocutor to accept. On the other hand, even with the same combination of personalities, if the evaluation index of the second interlocutor is "the goal has not been achieved", the goal can be achieved depending on the progress simply by "observing and evaluating the process leading to the result". Since there was no such thing, it is difficult to achieve future goals. Therefore, by making "thinking about improvement measures together" as the point of dialogue, it is easy to lead to the achievement of future goals.

In addition, since the point is not a one-sided opinion but a cooperative type that seeks conformity, the dialogue is also easy for the second interlocutor to accept. As described above, in this modified example, the dialogue incorporating the evaluation of the second interlocutor is easier to proceed than the case where the dialogue is performed regardless of the evaluation of the second interlocutor, and who the interlocutor is. However, it is possible to support the dialogue so that the purpose of the dialogue can be easily achieved.

The index information acquisition unit 107 requests the index information of the second interlocutor (mainly the goal of the second interlocutor and the business performance) from the business system (not shown), and acquires the index information transmitted in response to the request. You may. In addition, the evaluation index is not limited to "achievement of goal" and "not achieved goal". For example, numerical values indicating business performance (customer satisfaction, average response time, average number of responses, etc.), statistical values thereof (average value of all staff, etc.) or a range of these values may be used as an evaluation index. ..

In that case, if the behavior information storage unit 105 stores the combination of personalities and the behavior information of the interlocutor in association with the evaluation indexes of "customer satisfaction is above the threshold" and "customer satisfaction is below the threshold", respectively. Good. In short, any evaluation index may be used as long as the combination of the evaluation index and the personality is determined and the behavior information associated with them is also determined.

[2-4] Trend of change in evaluation Even if the above-mentioned evaluation indexes are the same, the content to be discussed may differ depending on whether the evaluation tends to increase or decrease. .. In this modified example, behavioral information is output in consideration of the changing tendency of the evaluation of the second interlocutor.

In this modification, the behavior information storage unit 105 evaluates the assumed second interlocutor in addition to the combination of the personality of the first interlocutor and the personality of the second interlocutor and the index information of the second interlocutor described above. Behavioral information is stored in association with the pattern of change tendency (hereinafter referred to as "change pattern"). The change pattern is, for example, a pattern in which the evaluation tends to increase and a pattern in which the evaluation tends to decrease. There are two ways of thinking about the upward trend and the downward trend here.

The first is a case where the evaluation index itself is higher than the previous time and a case where the evaluation index itself is lower than the previous time when there are two or more evaluation indexes. The second is that the evaluation index has not changed from the previous time, but the actual results (customer satisfaction, etc. in the case of the example) that are the judgment material of the evaluation index have increased from the previous time and decreased from the previous time. is there. The behavior information storage unit 105 may store the behavior information in association with either change pattern.

The change pattern is a gradual upward trend of evaluation, a gradual downward trend of evaluation, a rapid upward trend of evaluation, a rapid downward trend of evaluation, an upward tendency (V-shaped recovery) that turned from a downward trend of evaluation, or an evaluation. It may be a pattern such as a downward trend that has changed from an upward trend. The action information storage unit 105 may store a character string indicating a change pattern such as "upward tendency" and "downward tendency", or a symbol or the like associated with "upward tendency" and "downward tendency". It may be memorized (for example, "○" is "upward tendency" and "△" is "downward tendency").

FIG. 12 shows an example of the behavioral information stored in this modified example. In the example of FIG. 12, the behavior information storage unit 105 has four types of “target achievement and upward tendency”, “target achievement and downward tendency”, “target not achieved and upward tendency”, and “target unachieved and downward tendency”. Behavioral information is stored in association with the combination of the evaluation index and the change pattern. In this modification, the index information acquisition unit 107 shown in FIG. 10 acquires the tendency information indicating the change tendency of the actual evaluation of the second interlocutor in addition to the index information of the second interlocutor.

The tendency information may be, for example, a character string or a symbol indicating the change tendency, similarly to the change tendency stored in the behavior information storage unit 105, and may be a record used as a judgment material for the evaluation index from the past to the present. It may be the actual information to be shown. This is because the actual results from the past to the present indicated by the actual results information show a changing tendency of the evaluation. For example, it is assumed that an operator or the like of a dialogue support system inputs index information, tendency information, and identification information of each registrant into the server device 10a and stores them.

In that case, the index information acquisition unit 107 acquires the index information stored in the own device in association with the identification information of the second interlocutor supplied from the designated reception unit 103, and similarly stores the tendency information. get. The index information acquisition unit 107 may request the performance information of the second interlocutor from a business system (not shown), and acquire the performance information transmitted in response to the request as the tendency information of the second interlocutor.

The index information acquisition unit 107 supplies the acquired index information and tendency information of the second interlocutor to the behavior information extraction unit 104. The action information extraction unit 104 refers to the action information storage unit 105, and acquires the combination of the personalities designated by the designated reception unit 103 and the evaluation index indicated by the index information acquired by the index information acquisition unit 107. The behavior information associated with the pattern to which the change tendency indicated by the trend information is applied is extracted. The action information output unit 106 outputs the action information extracted by the action information extraction unit 104 to the user device 20.

When talking about the evaluation of the second interlocutor in the dialogue with the second interlocutor, whether the evaluation index is good or poor, if the evaluation is higher than before, the dialogue is a positive view of the current situation. It is possible, and if the evaluation is lower than before, the content to be discussed will change, such as the need for dialogue to identify the current problems. For example, a case where the first interlocutor is the initiative and the second interlocutor is the cooperative type will be described.

In this case, if the evaluation is higher than before and the evaluation index is to achieve the goal, for example, "observing and evaluating the process leading to the result" may be the point. In addition, although it is an evaluation index of goal achievement, if the evaluation is lower than before, there is a risk that the goal will not be achieved next time as it is, so for example, "Evaluate the good points in the process of achieving results. The point is to search for the cause of the decline in evaluation together. "

If the target has not been achieved but the evaluation has risen, for example, the point may be to "find the point where the evaluation was raised and think together about measures to strengthen that point". In addition, if the target has not been achieved and the evaluation has declined, for example, "thinking about improvement measures together" may be the point. In each case, the progress is more important than the result, and the attitude of sympathy is shown, so that the dialogue is easy to accept in a cooperative manner.

According to this variant, in the dialogue with the second interlocutor, not only the evaluation at the present time, but also the dialogue to evaluate the efforts from the past and to help improve the points that the efforts were insufficient in the past. Can be promoted. In this modified example, the behavior information storage unit 105 stores the behavior information in association with the personality combination, the evaluation index of the second interlocutor, and the change pattern, but corresponds only to the personality combination and the change pattern. You may attach it and memorize the behavior information.

In that case, the action information extraction unit 104 is associated with the combination of the personalities designated by the designated reception unit 103 and the pattern to which the change tendency indicated by the tendency information acquired by the index information acquisition unit 107 applies. The information is extracted, and the action information output unit 106 outputs the extracted action information to the user device 20. Even in that case, dialogue on the past efforts of the second interlocutor can be promoted.

[2-5] Reference of information at the time of dialogue When the first interlocutor talks about the above-mentioned evaluation index in the dialogue with the second interlocutor, the dialogue is performed by referring to the information on the evaluation index together with the second interlocutor. The specificity and conviction of the person may be improved, and the dialogue may be promoted. In this modification, information that is recommended to be referred to during such dialogue (hereinafter referred to as "recommended information") is output.

FIG. 13 shows an example of the functional configuration realized in this modified example. In the example of FIG. 13, a server device 10b including a recommended information storage unit 108 in addition to each unit shown in FIG. 4 is shown. The recommended information storage unit 108 stores recommended information regarding the evaluation index of the second interlocutor and recommended to be referred to at the time of dialogue in association with the combination of the personality of the first interlocutor and the second interlocutor. To do. The recommended information storage unit 108 is an example of the "storage means" of the present invention.

As recommended information, for example, if the evaluation index is based on the actual results expressed numerically such as "customer satisfaction", the "original data" which is the value of the monthly or daily customer satisfaction itself, those Information such as a "summary" that aggregates the values and a "chart" that graphs those values is used. In addition, it is assumed that the "chart" includes a radar chart showing the numerical values for each evaluation item of the actual performance and a graph showing the time-series change of the actual performance.

FIG. 14 shows an example of stored recommended information. In the example of FIG. 14, the recommended information storage unit 108 stores the "original data", "summary", and "chart" of each second interlocutor as the recommended information of the interlocutors A, B, C, ... ing. The recommended information storage unit 108 stores, for example, the recommended information input to the server device 10b by the operator of the dialogue support system or the recommended information requested from the external system and acquired. The recommended information may include the evaluation index described above.

Further, in this modification, the server device 10b stores a personality table in which the types of recommended information are associated with the combinations of the personalities of the first interlocutor and the second interlocutor.
FIG. 15 shows an example of a stored personality table. In the example of FIG. 15, the type of recommended information is associated with 16 records in which the four personalities of the first interlocutor and the four personalities of the second interlocutor can be arranged vertically and horizontally.

For example, if the character of the first interlocutor is a leading type, and if the second interlocutor is an intuitive type, the type of recommended information called "radar chart for each evaluation item" that makes it easy to visually understand the strengths and weaknesses corresponds. It is attached. In addition, when the second interlocutor is the initiative type, the "summary of grades" is easy to understand the conclusion, and when the second interlocutor is the cooperative type, the "graph showing the transition of grades" is easy to understand. When the second interlocutor is a thinking type, "original data of actual information", which makes it easy to understand the basis of the evaluation index, is associated as the type of recommended information.

When the designated reception unit 103 supplies the personality combination, the action information extraction unit 104 refers to the personality table stored in the own device and refers to the type of recommended information associated with the supplied personality combination. To identify. The behavior information extraction unit 104 extracts the specified type of recommended information from the recommended information storage unit 108 among the recommended information of the second interlocutor. In addition, the behavior information extraction unit 104 also extracts the behavior information as described in the embodiment, and supplies the extracted behavior information and the recommended information to the behavior information output unit 106.

The action information output unit 106 outputs to the user device 20 the supplied recommended information, that is, the recommended information associated with the combination of the interlocutors whose designation has been accepted by the designated reception unit 103, together with the supplied action information. .. The action information display unit 203 of the user device 20 displays the output action information and recommended information. The action information display unit 203 displays the action information on a screen (display of the user device 20 or the like) that is seen only by the first interlocutor and is not expected to be seen by the second interlocutor.

On the other hand, the action information display unit 203 displays the actual result information on a screen (screen or the like) that is expected to be viewed by both the first interlocutor and the second interlocutor.
FIG. 16 shows an example of the displayed recommended information. In the example of FIG. 16A, the action information display unit 203 displays a “radar chart for each evaluation item” as recommended information of the interlocutor B (assuming that it is an intuitive type).

Further, in the example of FIG. 16B, the behavior information display unit 203 sets the recommended information of the interlocutor C (assuming that it is a thinking type), such as monthly customer satisfaction, which is “source data of performance information”. The value of is displayed. In the example of FIG. 16, the evaluation index indicating that the target has been achieved is also included in the recommended information, but the evaluation index may or may not be included in the recommended information.

For the intuitive interlocutor B, although the goal has been achieved, it can be seen at a glance that the evaluation of "average number of cases" is low among the evaluation items, so it is easy to understand what you are not good at. The dialogue can proceed smoothly. For the thinking type interlocutor C, by showing the original data as it is, it is possible to analyze in detail the part that contributed to the goal achievement and the part that was unsatisfactory, and self-analysis that the interlocutor C can easily understand. It is possible to promote dialogue while listening to.

For example, even if the second interlocutor is a thinking type, if the first interlocutor is an intuitive type, it is difficult for the first interlocutor who is not good at detailed data to comment if the original data is viewed as it is. .. Therefore, for example, it is preferable to output information obtained by combining the original data with the radar chart as recommended information so that the dialogue can be promoted for both the first interlocutor and the second interlocutor.

As described above, according to this modification, when talking about the evaluation index, by outputting the recommended information that matches the personality of the first interlocutor and the second interlocutor, compared with the case where the recommended information is not output. Therefore, it is possible to promote dialogue on topics such as understanding of evaluation indicators, reflection, and examination of improvement measures. As a result, as in the embodiment, the dialogue can be supported so that the purpose of the dialogue can be easily achieved.

[2-6] Timetable In a dialogue conducted as part of a business such as coaching, the length of the scheduled dialogue (hereinafter referred to as "scheduled dialogue time") may be determined. In that case, it is useful to use a timetable showing the time allocation in the scheduled dialogue time. In this modification, a timetable for dialogue is generated and presented to the first dialogue person.

FIG. 17 shows an example of the functional configuration realized in this modified example. In the example of FIG. 17, a server device 10c including a timetable generation unit 109 in addition to each unit shown in FIG. 4 is shown. The behavior information storage unit 105 of the present modification stores the behavior information indicating the speech timing for each type of speech at the scheduled dialogue time in association with the combination of personalities of the interlocutors. Types of remarks include, for example, remarks made for ice breaks, reflections, self-assessments, new goal setting, and the like.

An ice break is to ease the tension of the interlocutor by chatting and making it easier to proceed with the dialogue. Looking back means confirming the past actions evaluated for the second interlocutor. Self-evaluation means that the second interlocutor himself evaluates the confirmed action (evaluating not only the weaknesses but also the strengths). Goal setting means setting goals that the second interlocutor should aim for in future work.

Since the scheduled dialogue time varies depending on the purpose of the dialogue and the business situation of the interlocutor, the action information storage unit 105 associates each personality combination with the remarks to be made during the dialogue. It stores behavioral information that indicates the types, the order of those statements, and the ratio of the time allocation assigned to each statement to the dialogue time. The action information in this case is, for example, information indicating that 10% of the time is allocated to the ice break, 20% to the reflection, 40% to the self-evaluation, and 30% to the goal setting in order from the beginning of the dialogue.

In this modification, not only the combination of personalities but also the length of the dialogue time can be specified on the specification screen shown in FIG. The designated reception unit 103 receives the designation of the dialogue time as well as the designation of the combination of the personality of the first interlocutor and the personality of the second interlocutor. The timetable generation unit 109 generates a timetable when the dialogue is advanced by the remark of the remark time indicated by the action information associated with the combination of the personalities of the interlocutor whose designation is accepted by the designated reception unit 103.

The timetable generation unit 109 supplies the generated timetable to the action information extraction unit 104. The action information extraction unit 104 supplies the extracted action information to the action information output unit 106 together with the timetable. The action information output unit 106 outputs the supplied action information and the timetable to the user device 20. The action information display unit 203 of the user device 20 displays the output action information and the timetable.

FIG. 18 shows an example of the generated timetable. In the example of FIG. 18, the timetable generation unit 109 generates a timetable having a dialogue time of 60 minutes. In the example of FIG. 18A, the timetable generation unit 109 has an ice break for 10 minutes from the start, looks back from 10 minutes to 20 minutes (confirmation of goals and achievements in the previous term, etc.), and from 20 minutes to 45 minutes. A timetable E1 is generated for self-evaluation (discussion of good points and reflection points, etc.) and goal setting from 45 minutes to 60 minutes.

The timetable E1 is a timetable when the collaborative first interlocutor interacts with the thinking type second interlocutor. Since the thinking type has few remarks and tends to refrain from the cooperative type, the ice break is lengthened at the beginning so that the dialogue can be started smoothly. In addition, since the thinking type tends to look back for a long time, it is intentionally kept short, and the self-evaluation and goal setting time, which tends to be weak in the thinking type, is lengthened so that the goal can be set at the end of the dialogue. ..

In the example of FIG. 18B, the timetable generation unit 109 looks back at the ice break from the start for 5 minutes, looks back from 5 minutes to 30 minutes, self-evaluates from 30 minutes to 55 minutes, and sets a goal from 55 minutes to 60 minutes. The timetable E2 to be performed is generated. The timetable E2 is a timetable when the intuitive first interlocutor interacts with the led second interlocutor. Intuitive first interlocutors tend to derail the story if the ice break is too long and lose the trust of the leading second interlocutor, so the ice break is shortened.

Also, since the initiative type is quick to make decisions, the goal setting is short and the remaining time is allocated to reflection and self-evaluation. As described above, according to this modified example, a timetable that matches the combination of the personalities of the first interlocutor and the second interlocutor is generated, so that the dialogue is compared with the case where the timetable of this modified example is not generated. Time can be used effectively, and as a result, as in the embodiment, dialogue can be supported so that the purpose of dialogue can be easily achieved.

In the example of FIG. 18, the order of each type of remark was fixed, but the order may be different depending on the combination of personalities. For example, in the case of a combination of intuition type and intuition type, while the dialogue is lively from the beginning, there is a tendency to get tired of long dialogue, so it is better to perform an ice break in the middle. In addition, the action information may indicate the length of time allocated to each statement rather than the ratio of the time allocation assigned to each statement to the dialogue time (for example, 5 minutes for an ice break, 10 minutes for a reflection, etc.).

In that case, if the total time indicated by the action information (time allocated to each remark) is shorter than the scheduled dialogue time, the timetable generation unit 109 may expand each time according to the scheduled dialogue time. A time schedule may be generated in which the time in the gap is set as the time for free dialogue without changing the time indicated by the action information. Further, when the total time indicated by the action information is longer than the scheduled dialogue time, the timetable generation unit 109 may reduce each time according to the scheduled dialogue time, or may reduce a part of the time. You may generate a schedule.

When cutting a part of the time, it is preferable that the action information defines the priority of the time allocated to each remark and the range of the time that can be reduced. The timetable generation unit 109 cuts the time from the low priority time to the width that can be reduced, and generates the timetable so as to fit in the scheduled dialogue time. In the case of coaching, it is difficult to change the order of reflection, self-evaluation, and goal setting, but depending on the purpose of the dialogue, the order of each type of remark may be changed more freely.

For example, when the first interlocutor hears from the second interlocutor about his or her daily work, there are some points to be heard, but the order may not be particularly determined. For such a dialogue, the behavior information storage unit 105 may store the behavior information indicating the time allocation for each type of remark in the dialogue time in association with the combination of personalities of the interlocutors. The timetable generation unit 109 generates a timetable when the dialogue is advanced by the remark of the time allocation indicated by the action information associated with the combination of the personalities of the interlocutor whose designation is accepted.

In this case, the action information does not indicate the order of each type of remark. Therefore, for example, the timetable generation unit 109 generates a timetable in which the types of remarks are initially arranged in a tentative order (for example, a randomly determined order), and the order can be rearranged by the operation of the first interlocutor. .. The action information output unit 106 outputs the generated timetable to the user device 20.

The action information display unit 203 of the user device 20 displays the output timetable. The first interlocutor may proceed with the dialogue according to the displayed timetable, or may perform an operation of changing the order of the types of remarks as necessary in advance or during the dialogue. Depending on the combination of the personalities of the interlocutors, there are contents that should be spoken for a long time and contents that should be shortened, so if the time allocation for each type of remark matches the personality combination of the interlocutors. , The dialogue time can be effectively utilized as compared with the case where the timetable of this modified example is not generated.

[2-7] Personality Diagnosis Method In the examples, social style diagnosis was used as the personality diagnosis method, but the present invention is not limited to this. For example, commonly known diagnostic methods such as a major five-factor personality test, a YG (Yatabe Guilford) personality test, or an egogram may be used. Regardless of which diagnostic method is used, if the combination of the personality of the first interlocutor and the personality of the second interlocutor are different, the actions to be taken to promote the dialogue are likely to be different. Therefore, by outputting behavioral information suitable for each combination of personalities, it is possible to support the dialogue so that the purpose of the dialogue can be easily achieved regardless of the interlocutor.

[2-8] Method of Realizing Each Function The method of realizing each function shown in FIG. 4 and the like is not limited to the above-mentioned method. For example, an external device may realize a part of the functions realized by the server device 10. For example, the diagnosis result acquisition unit 101, the personality information storage unit 102, and the behavior information storage unit 105 may be realized by a computer resource provided by another device or a cloud service. In that case, the server device 10 may acquire the personality information and the action information by referring to the external device.

Further, in the above modification, the action information output unit 106 outputs the actual information and the timetable in addition to the action information, but another function of outputting the actual information and the timetable may be realized. Further, one function may perform the extraction of the behavior information by the behavior information extraction unit 104 and the output of the behavior information by the behavior information output unit 106. In short, as long as the functions shown in FIG. 4 and the like are realized as the whole dialogue support system 1, the division of functions for each device and the range of operations performed by each function may be freely defined.

[2-9] Category of Invention The present invention is regarded as an information processing system (the dialogue support system 1 is an example thereof) provided with the information processing devices of the server device 10 and the user device 20 described above. Be done. Further, the present invention can be regarded as an information processing method for realizing the processing performed by the information processing devices, and also as a program for operating a computer that controls the information processing devices. This program may be provided in the form of a recording medium such as an optical disk in which it is stored, or may be provided in the form of being downloaded to a computer via a network such as the Internet, installed and made available. May be done.

[2-10] Functional Blocks The block diagram used in the description of the above embodiment shows blocks for functional units. These functional blocks (components) are realized by any combination of at least one of hardware and software. Further, the method of realizing each functional block is not particularly limited. That is, each functional block may be realized by using one physically or logically connected device, or directly or indirectly (for example, two or more physically or logically separated devices). , Wired, wireless, etc.) and may be realized using these plurality of devices. The functional block may be realized by combining the software with the one device or the plurality of devices.

Functions include judgment, decision, judgment, calculation, calculation, processing, derivation, investigation, search, confirmation, reception, transmission, output, access, solution, selection, selection, establishment, comparison, assumption, expectation, and assumption. There are broadcasting, notifying, communicating, forwarding, configuring, reconfiguring, allocating, mapping, assigning, etc., but only these. I can't. For example, a functional block (constituent unit) for functioning transmission is called a transmitting unit or a transmitter. As described above, the method of realizing each of them is not particularly limited.

[2-11] Input / output direction information and the like (* see the item of "information, signal") can be output from the upper layer (or lower layer) to the lower layer (or upper layer). Input / output may be performed via a plurality of network nodes.

[2-12] Handling of input / output information and the like The input / output information and the like may be stored in a specific place (for example, a memory) or may be managed by using a management table. Input / output information and the like can be overwritten, updated, or added. The output information and the like may be deleted. The input information or the like may be transmitted to another device.

[2-13] Judgment method Judgment may be performed by a value represented by 1 bit (0 or 1), may be performed by a boolean value (Boolean: true or false), or may be a numerical value. (For example, comparison with a predetermined value) may be performed.

[2-14] Applicable system Each aspect / example described in the present disclosure includes LTE (Long Term Evolution), LTE-A (LTE-Advanced), SUPER 3G, IMT-Advanced, 4G (4th generation mobile communication system). , 5G (5th generation mobile communication system), FRA (Future Radio Access), NR (new Radio), W-CDMA (registered trademark), GSM (registered trademark), CDMA2000, UMB (Ultra Mobile Broadband), LTE 802.11 (Wi-Fi®), LTE 802.16 (WiMAX®), LTE 802.20, UWB (Ultra-WideBand), Bluetooth®, and other systems that utilize suitable systems and It may be applied to at least one of the next-generation systems extended based on these. Further, a plurality of systems may be applied in combination (for example, a combination of at least one of LTE and LTE-A and 5G).

[2-15] Processing Procedures, etc. The order of the processing procedures, sequences, flowcharts, etc. of each aspect / embodiment described in the present disclosure may be changed as long as there is no contradiction. For example, the methods described in the present disclosure present elements of various steps using exemplary order, and are not limited to the particular order presented.

[2-16] Handling of input / output information, etc. The input / output information, etc. may be stored in a specific location (for example, a memory) or may be managed by a management table. Input / output information and the like can be overwritten, updated, or added. The output information and the like may be deleted. The input information or the like may be transmitted to another device.

[2-17] Software Software, whether referred to as software, firmware, middleware, microcode, hardware description language, or by any other name, is an instruction, instruction set, code, code segment, program code, program. , Subprograms, software modules, applications, software applications, software packages, routines, subroutines, objects, executable files, execution threads, procedures, functions, etc. should be broadly interpreted to mean.

Further, software, instructions, information and the like may be transmitted and received via a transmission medium. For example, a website that uses at least one of wired technology (coaxial cable, fiber optic cable, twist pair, Digital Subscriber Line (DSL), etc.) and wireless technology (infrared, microwave, etc.) When transmitted from a server, or other remote source, at least one of these wired and wireless technologies is included within the definition of transmission medium.

[2-18] System, etc. The terms "system" and "network" used in the present disclosure are used interchangeably.

[2-19] Parameters, etc. The information, parameters, etc. described in the present disclosure may be represented using absolute values, relative values from predetermined values, or correspondingly different values. It may be expressed using the information of.

[2-20] Server / Client At least one of a server and a client may be referred to as a transmitting device, a receiving device, a communication device, or the like. At least one of the server and the client may be a device mounted on the mobile body, the mobile body itself, or the like. The moving body may be a vehicle (eg, car, airplane, etc.), an unmanned moving body (eg, drone, self-driving car, etc.), or a robot (manned or unmanned). ) May be.

It should be noted that at least one of the server and the client includes a device that does not necessarily move during communication operation. For example, at least one of a base station and a mobile station may be an IoT (Internet of Things) device such as a sensor. Further, the server in the present disclosure may be read as a client terminal.

For example, a configuration in which communication between a server and a client terminal is replaced with communication between a plurality of user terminals (for example, D2D (Device-to-Device), V2X (Vehicle-to-Everything), etc.). May be applied to each aspect / embodiment of the present disclosure. In this case, the user device 20 may have the functions of the server device 10 described above. Similarly, the client terminal in the present disclosure may be read by the server. In this case, the server device 10 may have the functions of the user device 20 described above.

[2-21] Information, Signals The information, signals, etc. described in the present disclosure may be represented using any of a variety of different techniques. For example, data, instructions, commands, information, signals, bits, symbols, chips, etc. that may be referred to throughout the above description are voltages, currents, electromagnetic waves, magnetic fields or magnetic particles, light fields or photons, or any of these. It may be represented by a combination of.

[2-22] "Judgment", "Decision"
The terms "determining" and "determining" as used in this disclosure may include a wide variety of actions. "Judgment" and "decision" are, for example, judgment (judging), calculation (calculating), calculation (computing), processing (processing), derivation (deriving), investigating (investigating), search (looking up, search, inquiry) It may include (eg, searching in a table, database or another data structure), ascertaining as being considered a "judgment" or "decision".

Also, "judgment" and "decision" are receiving (for example, receiving information), transmitting (for example, transmitting information), input (input), output (output), and access. (Accessing) (for example, accessing data in memory) may be regarded as "judgment" or "decision". In addition, "judgment" and "decision" mean that "resolving", "selecting", "choosing", "establishing", "comparing", etc. are regarded as "judgment" and "decision". Can include. That is, "judgment" and "decision" may include that some action is regarded as "judgment" and "decision". Further, "judgment (decision)" may be read as "assuming", "expecting", "considering" and the like.

[2-23] Meaning of "based on" The phrase "based on" used in this disclosure does not mean "based on" unless otherwise stated. In other words, the statement "based on" means both "based only" and "at least based on".

[2-24] "First", "Second"
Any reference to elements using designations such as "first", "second" as used in this disclosure does not generally limit the quantity or order of those elements. These designations can be used in the present disclosure as a convenient way to distinguish between two or more elements. Thus, references to the first and second elements do not mean that only two elements can be adopted, or that the first element must somehow precede the second element.

[2-25] "Means"
The "means" in the configuration of each of the above devices may be replaced with a "part", a "circuit", a "device" and the like.

[2-26] "include", etc. When "include", "include" and variations thereof are used in the present disclosure, these terms are referred to as the term "comprising". Is intended to be inclusive. Furthermore, the term "or" used in the present disclosure is intended not to be an exclusive OR.

[2-27] Articles In the present disclosure, when articles are added by translation, for example, a, an and the in English, the disclosure states that the nouns following these articles are in the plural. May include.

[2-28] "Different"
In the present disclosure, the term "A and B are different" may mean "A and B are different from each other". The term may mean that "A and B are different from C". Terms such as "separate" and "combined" may be interpreted in the same way as "different".

[2-29] "and", "or"
In the present disclosure, for configurations that can be implemented by either "A and B" or "A or B", the configuration described in one expression may be used as the configuration described in the other expression. For example, when "A and B" are described, they may be used as "A or B" as long as they are not inconsistent with other descriptions and can be implemented.

[2-30] Variations of Aspects, etc. Each of the embodiments / examples described in the present disclosure may be used alone, in combination, or switched with execution. Further, the notification of predetermined information (for example, the notification of "being X") is not limited to the explicit one, but is performed implicitly (for example, the notification of the predetermined information is not performed). May be good.

Although the present disclosure has been described in detail above, it is clear to those skilled in the art that the present disclosure is not limited to the examples described in the present disclosure. The present disclosure may be implemented as an amendment or modification without departing from the purpose and scope of the present disclosure, which is determined by the description of the scope of claims. Therefore, the description of this disclosure is for purposes of illustration only and does not have any restrictive meaning to this disclosure.

1 ... Dialogue support system, 10 ... Server device, 20 ... User device, 101 ... Diagnosis result acquisition unit, 102 ... Personal information storage unit, 103 ... Designated reception unit, 104 ... Behavior information extraction unit, 105 ... Behavior information storage unit, 106 ... Action information output unit, 107 ... Index information acquisition unit, 108 ... Recommended information storage unit, 109 ... Timetable generation unit, 201 ... Designated screen display unit, 202 ... Designated operation reception unit, 203 ... Behavior information display unit.

Claims (6)

The reception department that accepts the designation of the combination of the personality of the first interlocutor and the personality of the second interlocutor who are scheduled to have a dialogue,
The combination of personalities between the interlocutors and the action information indicating the action to be taken by the first interlocutor at the time of the dialogue are associated with the storage means for storing the combination, and the combination is associated with the combination for which the designation is accepted. An information processing device equipped with an output unit that extracts and outputs behavior information. The information processing device according to claim 1, wherein the action information includes words or comments that should not be used in the dialogue. The storage means stores behavioral information in association with each of the combination of personalities and a plurality of indicators used when evaluating the second interlocutor.
It is provided with an acquisition unit for acquiring index information indicating the corresponding index of the second interlocutor.
The information processing device according to claim 1 or 2, wherein the output unit extracts and outputs behavior information associated with the combination in which the designation is accepted and the index indicated by the acquired index information. In addition to the combination of personalities and the index, the storage means stores behavior information in association with the pattern of the change tendency of the evaluation of the second interlocutor.
In addition to the index information of the second interlocutor, the acquisition unit acquires tendency information indicating a change tendency of the evaluation of the second interlocutor.
The output unit stores the behavior information associated with the combination in which the designation is accepted, the index indicated by the acquired index information, and the pattern to which the change tendency indicated by the acquired tendency information applies from the storage means. The information processing apparatus according to claim 3, which extracts and outputs. The storage means stores recommended information regarding the index and recommended to be referred to during the dialogue in association with the combination of personalities.
The information processing device according to claim 3 or 4, wherein the output unit extracts and outputs the recommended information associated with the combination for which the designation is accepted from the storage means. The action information indicates either the speech timing for each type of speech or the time allocation for each type of speech at the time when the dialogue is scheduled, in association with the combination of personalities of the interlocutors.
The output unit generates and outputs a timetable when the dialogue is advanced by the remarks of the remark time or the time allocation indicated by the action information associated with the combination in which the designation is accepted, and outputs the claims 1 to 5. The information processing apparatus according to any one item.