JP6785536B2 - Information processing equipment and methods, and programs - Google Patents

Description

The present invention relates to information processing devices and methods, and programs.

Conventionally, there has been a technique for automatically performing a second opinion (answer to a question regarding a predetermined case) (see, for example, Patent Documents 1 and 2).

JP 2015-001896 Japanese Unexamined Patent Publication No. 2005-293273

However, there is an increasing demand from users who want to go one step further and introduce a doctor who can handle cases, etc., rather than simply seeking a second opinion.

The present invention has been made in view of such a situation, and an object of the present invention is to realize a technique for providing a user with a second opinion accompanied by a doctor's introduction.

The information processing device of one aspect of the present invention is
An information processing device that provides users with opinions from doctors regarding predetermined medical information.
Request receiving means for receiving predetermined medical information, questions about the medical information, and request information including whether or not there is a desire to introduce a doctor regarding the medical information from the user's terminal.
An answer providing means that receives response information for the request information from each of one or more doctor's terminals and provides the answer information to the user's terminal.
A recognition means for recognizing the answer information selected by the user among the answer information of each of the one or more doctors.
Reward means for determining the reward for the doctor who created the response information selected by the user and determining the reward for the referral target doctor when the response information includes information on the referral target doctor. When,
To be equipped.

Here, when the response information selected by the user is the response information created by the predetermined doctor and the predetermined doctor himself is included as the doctor to be referred.
The reward unit decides to give the predetermined doctor a reward for creating the response information and a reward for the doctor to be referred.
You may do so.

Further, it is further provided with a management means for managing a storage unit that stores the answer information selected by the user.
When the request information is received from the new user, the answer providing means searches the storage unit for the answer information about the same or similar medical information as the medical information included in the request information, and the search is performed. The answer information is provided to the user's terminal together with the answer information received from each of the terminals of one or more doctors.
You may do so.

The information processing method and program of one aspect of the present invention are the methods and programs corresponding to the above-mentioned information processing device of one aspect of the present invention.

According to the present invention, it is possible to realize a technique for providing a user with a second opinion accompanied by a doctor's referral.

It is a block diagram which shows the whole structure of the information processing system which concerns on embodiment of this invention. It is a block diagram which shows the hardware structure of the server as one Embodiment of the information processing apparatus to which this invention is applied among the components of the information processing system of FIG. It is a functional block diagram which shows the functional configuration of the server of FIG. It is a figure explaining the outline of the processing flow of the server having the functional configuration of FIG. It is a figure which shows the format for inputting a question and requesting the introduction of a doctor or a medical institution when a user desires a second opinion about medical care. It is a figure which shows an example of the exclusive website which posts the request information. It is a figure which shows an example of the category of the second opinion. It is a figure which shows an example of the format for a doctor to describe the answer information. It is a flowchart explaining the flow of the second opinion processing executed by the server having the functional configuration of FIG.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.
[overall structure]

FIG. 1 is a block diagram showing an overall configuration of an information processing system S according to an embodiment of the present invention.

As shown in FIG. 1, the information processing system S according to the present embodiment is a user terminal 2-1 owned by a server 1 and n users (n is an arbitrary integer value) who can obtain a medical second opinion. ~ 2-n and 3 to 1-3-m doctor terminals owned by m doctors (m is an arbitrary integer value) who can give a second opinion are connected to each other via the network 4. To.
When it is not necessary to distinguish each of the user terminals 2-1 to 2-n individually, these are collectively referred to as "user terminal 2". Similarly, when it is not necessary to individually distinguish each of the doctor terminals 3-1 to 3 to m, these are collectively referred to as "doctor terminal 3".

FIG. 2 is a block diagram showing a hardware configuration of a server 1 as an embodiment of the information processing apparatus of the present invention.

The server 1 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a bus 14, an input / output interface 15, an input unit 16, and an output unit 17. A storage unit 18, a communication unit 19, and a drive 20 are provided.

The CPU 11 executes various processes according to the program recorded in the ROM 12 or the program loaded from the storage unit 18 into the RAM 13.
Data and the like necessary for the CPU 11 to execute various processes are also appropriately stored in the RAM 13.

The CPU 11, ROM 12 and RAM 13 are connected to each other via the bus 14. An input / output interface 15 is also connected to the bus 14. An input unit 16, an output unit 17, a storage unit 18, a communication unit 19, and a drive 20 are connected to the input / output interface 15.

The input unit 16 is composed of a keyboard, a mouse, or the like, and inputs various information in response to an operator's instruction operation.
The output unit 17 is composed of a display, a speaker, or the like, and outputs an image or sound.
The storage unit 18 is composed of a hard disk, a DRAM (Dynamic Random Access Memory), or the like, and stores various data.
The communication unit 19 controls communication with the user terminal 2 or the doctor terminal 3 via the network 4 including the Internet.

A removable media 31 made of a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is appropriately mounted on the drive 20. The program read from the removable media 31 by the drive 20 is installed in the storage unit 18 as needed. In addition, the removable media 31 can also store various data stored in the storage unit 18 in the same manner as the storage unit 18.

Although not shown, the user terminal 2 and the doctor terminal 3 each have basically the same configuration and function as the CPU 11 to the drive 20 in FIG.

FIG. 3 is a functional block diagram showing a functional configuration of the server 1.
In the CPU 11 of the server 1, the request receiving unit 51, the answer providing unit 52, the recognition unit 53, and the reward unit 54 function.

FIG. 4 is a diagram illustrating an outline of a processing flow of the server 1 having the functional configuration of FIG.

It is assumed that the user shown in FIG. 4 has the authority to operate the user terminal 2 and access the server 1 managed by the service provider.
The authority of this access shall be obtained, for example, by the user paying a predetermined membership fee to the service provider.
Here, the service provider can divide the membership fee in stages and provide a member A who accepts only medical questions and a member B who can receive referrals from doctors or medical institutions in addition to the questions.
That is, the user who is a member A is given the authority to access the server 1 only for questions by paying a low membership fee. The user who is a member B is given the authority to access the server 1 for requesting the introduction of a doctor or a medical institution in addition to the question with a high membership fee.
In the following explanation, the user is a member B, that is, when receiving a medical second opinion, he / she is not only answered to the question but also referred to by a doctor or a medical institution.

FIG. 5 shows a format 61 for the user to enter a question or a request for referral to a doctor or medical institution when he / she desires a second opinion regarding medical care.

In the "Consultation content" column on the left side of the format 61, at least the case, the question about the case, and the specific desired content when there is a request for referral to a doctor regarding the case shall be described.
Here, cases are expressed not only by cases (nouns) with specific names used by doctors, but also by combinations of parts and symptoms such as "headache" and "whole body is lazy". Sentences shall also be included. This is because the user does not always know the case (noun) with a specific name used by the doctor.
In addition, the request for referral to a doctor includes not only the request for referral to a specific doctor (individual) but also the request for referral from a medical institution (group).

In the "Basic information" column on the right side of format 61, you can see the prefecture, age, gender, disease name, resident disease, oral medication, current treatment (hospital name, doctor name, etc.), allergies, family history, and current medical history. be written.
By checking "Attach image (upload)" on the right side of the format 61, the user can also attach and send data of an arbitrary image (photograph of the affected area, etc.). By attaching the image in this way, the doctor can make a more appropriate judgment and answer, which is preferable.
In the "response due date (minutes on the 0th of October)" on the right side of the format 61, the answer due date desired by the user is input in units of hours and minutes.
The amount of the reward paid by the user is input in the "reward" on the right side of the format 61. The reward is paid to the service provider as a success fee, and a part of it is paid to the reward (not necessarily cash but points, etc.), the best answer doctor and the referred doctor.
By checking "whether or not a doctor is desired to be referred" on the right side of the format 61, the user can declare that he / she wants to be referred to a doctor.

The method of inputting (described) to the format 61 is not particularly limited, and a method of displaying on the screen of the user terminal 2 and allowing the user to operate the user terminal 2 to input text may be adopted. A method may be adopted in which the user terminal 2 takes a picture or copies a paper medium on which the format 61 is printed and handwritten by the user to convert it into digital information.
In any case, for the format 61, digital information in which a question or a request for introduction of a doctor or a medical institution is described by the user, that is, information in a form that can be transmitted from the user terminal 2 to the server 1 is provided. Hereinafter referred to as "request information".
That is, in the present embodiment, the information including the case, the question about the case, and whether or not there is a desire to introduce a doctor about the case is the request information.
The request information described by the user is transmitted from the user terminal 2 to the server 1.

The request reception unit 51 of the server 1 in FIG. 3 receives the request information from the user's terminal 2 and presents the request information to each of the plurality of doctor terminals 3-1 to 3-N.
The method of presenting the request information to the doctor terminal 3 is not particularly limited. For example, a method of directly transmitting the request information by e-mail or the like may be adopted, or the request information may be posted on a dedicated website or the like to be posted on the doctor terminal 3 or the like. You may adopt the method of accessing the website.

FIG. 6 shows an example of a dedicated website for posting a plurality of request information.
A plurality of request information 81-1 to 81-5 are posted on the website 71.
The doctor terminals 3-1 to 3-N can display the website 71 on their own screen by accessing the server 1.
The plurality of request information 81-1 to 81-5 are enlarged and displayed when an operation such as clicking is performed (in the example of FIG. 6, the request information 81-1 is enlarged and displayed).

In the present embodiment, the request information is presented to all the doctor terminals 3-1 to 3-N, but the request information is not particularly limited to this.
For example, the request information may be classified into categories as shown in FIG. 7 from cases and the like, and may be transmitted only to a doctor (a doctor terminal 3 owned by the doctor) who can answer the classified categories.
FIG. 6 shows an example of a second opinion category. In the example of FIG. 7, first, it is roughly classified into general examination, imaging examination, pathological examination, and endoscopy, and each category is classified in detail. That is, the categories are defined hierarchically. The categories in FIG. 7 are merely examples, and various other categories can be defined.
Here, the method of classifying the request information into a predetermined category is not particularly limited, and a method of analyzing the request information by a predetermined algorithm and automatically classifying the request information may be adopted, or a service for managing the server 1. A method of manually classifying by the provider may be adopted.

For example, as shown in the upper left column of FIG. 4, the request information includes a request to introduce a doctor, and it is assumed that the request information is presented to Doctor A and Doctor B, respectively.
In response to the request information, Doctor A and Doctor B each generate answers to questions about the case (answers about the case) and information including the doctor to be referred (hereinafter referred to as "answer information").
As shown in FIG. 4, it is assumed that Doctor A introduced Doctor Hei, while Doctor B introduced Doctor Ding.
The method for generating the answer information is sufficient as long as it is finally digital information, that is, information in a form that can be transmitted from the doctor terminal 3 to the server 1, and any method can be adopted.
For example, a method in which a predetermined format 91 as shown in FIG. 8 is displayed on the screen of the doctor terminal 3 and the doctor operates the doctor terminal 3 to input text into the format 91 can be adopted.
FIG. 8 shows an example of a format for a doctor to describe response information.
In the format 91 of FIG. 8, there is provided a column for entering each of the doctor's comment, specialized subject, gender, age, and recommended doctor.
Here, the format 91 is not particularly essential to be displayed on the screen. For example, the doctor terminal 3 takes a picture or copies a paper medium on which the format 91 is printed, which is handwritten by a doctor. It is also possible to adopt a method of converting to digital information.

When each response information is transmitted to the server 1 from each of the doctor terminals 3-1 to 3-N, the response providing unit 52 of the server 1 in FIG. 3 sends the response information to the request information to the doctor terminals 3-1 to 3. It is received from each of −N and provided to the user terminal 2.
For example, in the example of FIG. 4, the response information from each of Doctor A and Doctor B is provided to the user.

When a plurality of answer information is provided, the user selects the answer information that is the best answer. In addition, here, it is only called "best answer" as a name, and it is not particularly necessary that one answer information is selected as the best answer.
The user operates the user terminal 2 to notify the server 1 of the selection result of the best answer (information indicating which answer information is selected as the best answer).
Based on this notification, the recognition unit 53 of the server 1 in FIG. 3 recognizes the answer information of each doctor selected by the user (best answer).
For example, in the example of FIG. 4, the recognition unit 53 recognizes that the answer information of the doctor A is the best answer.
The user does not necessarily have to select the best answer, and does not have to select any of the best answers. In this case, in the present embodiment, when information indicating that the best answer has not been selected within a predetermined time is transmitted from the user terminal 2 to the server 1, the server 1 refunds a fixed amount to the user. Perform the necessary processing.

The reward unit 54 of the server 1 in FIG. 3 executes a process of receiving a success fee (reward) from the user, determines the reward for the doctor who created the answer information selected as the best answer by the user, and the answer. If the information includes information about the referral doctor, the reward will be determined for the referral doctor.
For example, in the example of FIG. 4, the person who created the answer information selected as the best answer by the user is the doctor A. Therefore, the reward for the doctor A is determined.
Here, the reward conceptually means a part of the user's success reward (reward), but it does not have to be so-called money, and is arbitrary as long as it is contracted with a doctor in advance as a reward. It's fine. For example, when the service provider issues points, the points may be given as a reward.
Further, in the example of FIG. 4, the answer information (answer information of the doctor A) selected as the best answer includes information indicating the doctor as the doctor to be referred. Therefore, the reward is also determined for the doctor to be referred.

In this way, the user can not only obtain an answer to the question of the case (conventional second opinion), but also be referred by a doctor or the like who specializes in the case. This is convenient for the user because the chances of receiving appropriate treatment are dramatically increased as compared with the conventional case.
In addition, not only the doctor who answered the question of the case (conventional second opinion) (Doctor A in the example of FIG. 4) but also the doctor to be referred (Doctor 丙 in the example of FIG. 4) can get the reward. In other words, doctors will improve their skills due to the large number of referrals (and as a result, to get rewards), and the quality of medical care as a whole will improve.

Next, with reference to FIG. 8, the details of the second opinion processing executed by the server 1 having the functional configuration of FIG. 3 will be described. The second opinion process is a process outlined with reference to FIG. 4 described above, that is, it receives request information from a user, provides the user with answer information from one or more doctors, and uses it as the answer information of the best answer. It refers to a series of processes until the reward is determined based on it.
FIG. 8 is a flowchart illustrating a flow of a second opinion process executed by the server 1 having the functional configuration of FIG.

In step S1, the request receiving unit 51 receives the request information from the user terminal 2.
In step S2, the request reception unit 51 presents the request information to the plurality of doctor terminals 3.

In step S3, the response providing unit 52 determines whether or not the response information has been transmitted from the doctor terminal 3.
When the response information is transmitted from the predetermined doctor terminal 3-K (K is an arbitrary integer value among 1 to N) among the doctor terminals 3-1 to 3-N, it is determined to be YES in step S3. After being determined, the process proceeds to step S4.
In step S4, the answer providing unit 52 acquires the answer information from the doctor terminal 3-K. As a result, the process proceeds to step S5.
On the other hand, if the response information has not been transmitted from any of the doctor terminals 3-1 to 3-N, it is determined to be NO in step S3, and the process proceeds to step S5.

In step S5, the response providing unit 52 determines whether or not the response deadline is reached.
The conditions for the response deadline are not particularly limited, and any conditions can be adopted. For example, here, it is assumed that the condition that a predetermined time has elapsed from the time of processing (presentation of request information) in step S2 is adopted as the condition of the response deadline.
That is, if the predetermined time has not elapsed, it is determined to be NO in step S5, and the process returns to step S3.
That is, the loop processing of steps S3 to S5 is repeated until the predetermined time elapses, and the answer information is acquired by the answer providing unit 52 every time the answer information is transmitted.
When the predetermined time elapses, the response deadline is reached, and it is determined in step S5 that the answer is YES, and the process proceeds to step S6.

In step S6, the response providing unit 52 transmits one or more response information (in the example of FIG. 4, the response information of the doctor A and the response information of the doctor B) acquired by the response deadline to the user terminal 2.

In step S7, the recognition unit 53 receives the best answer (more accurately, information that can identify the best answer and the answer information selected by the user) from the user terminal 2.
In step S8, the recognition unit 53 determines whether or not the referral doctor is included in the best answer. More precisely, the recognition unit 53 determines whether or not the information of the doctor to be referred is included in the answer information selected by the best answer and the user.
If the information of the doctor to be referred is included, it is determined to be YES in step S8, and the process proceeds to step S9.
In step S9, the reward unit 54 determines the reward for the referred doctor. In the example of FIG. 4, the answer information of Doctor A is selected as the best answer, and Doctor A has introduced Doctor A, so the reward for Doctor A is determined. As a result, the process proceeds to step S10.
On the other hand, when the information of the doctor to be referred is not included, it is not necessary to determine the reward for the doctor to be referred. Therefore, it is determined to be NO in step S8, and the process of step S9 is executed. Instead, the process proceeds to step S10.
In step S10, the reward unit 54 determines the reward for the doctor who described the answer information of the best answer. In the example of FIG. 4, since the answer information of the doctor A is selected as the best answer, the reward for the doctor A is determined. As a result, the second opinion processing is completed.

Although the embodiments of the present invention have been described above, the present invention is not limited to the above-described embodiments. Further, the effects described in the present embodiment merely list the most preferable effects arising from the present invention, and the effects according to the present invention are not limited to those described in the present embodiment.

For example, in the above embodiment, the doctor explained that another person should be included in the response information as the referral target doctor, but if he / she can undertake it, he / she may describe himself / herself as the referral target doctor in the response information. Good.
In this case, if the answer information for which the best answer is selected by the user is the answer information created by the predetermined doctor and the predetermined doctor himself is included as the doctor to be referred, the reward unit 54 will perform the predetermined doctor. You may decide to give a reward for creating the response information and a reward for being referred to as a doctor.

As a result, doctors will be rewarded for introducing themselves, which will motivate them to improve their skills and will be able to actively engage with users. In addition, for the user, the probability of finding a doctor who can treat the case increases, so that the chance of receiving appropriate treatment is further increased as compared with the conventional case.

For example, in the above embodiment, only the information actually answered to the user's request information is provided to the user as the answer information, but the present invention is not particularly limited to this. For example, response information for the same or similar cases in the past may be provided to the user.
In this case, the server 1 manages a storage unit that stores the answer information selected as the best answer by the user. That is, the storage unit may be inside the server 1 (for example, one area of the storage unit 18 in FIG. 2) or may be outside.
Then, when the request information is received from a new user, the response providing unit 52 searches for the answer information for the same or similar case as the case included in the request information from the storage unit, and searches for the searched answer information. It can be provided to the user terminal 2 together with the response information received from each of the one or more doctor terminals 3.

This further increases the user's opinion on the case (second opinion) and the probability of finding a doctor who can treat the case, so there is an opportunity to receive an appropriate second opinion and appropriate treatment compared to the past. Will increase further.
Here, the new user may select the past answer information (the best answer for another user in the past) as the best answer. In this case, the doctor will have multiple opportunities to be selected as the best answer and receive a reward not only when the answer information is created but also after that. The motivation to improve one's own skills will be further increased, and the quality of medical care as a whole will be further improved.

Further, for example, in the above-described embodiment, the request information from the user and the response information from the doctor are in Japanese, but considering globalization, it is not necessary to be in Japanese, and multilingual support is provided. It may be possible. In this case, the server 1 may appropriately use internal or external translation (including automatic translation and manual translation).

Further, for example, in the above-described embodiment, the request information from the user includes information such as a question for the case and a doctor's introduction on the premise of the case, but the request information is not particularly limited to this.
The request information may include questions about preventive medical care (including medical examinations and human docks) and referrals to doctors who can handle the preventive medical care (including referrals to medical institutions).

If these cases and preventive medicine are collectively called "medical information",
The information processing device to which the present invention is applied is
An information processing device (for example, server 1 in FIG. 3 above) that provides a user (requester) with an opinion from a doctor regarding predetermined medical information.
A request reception unit (for example, the request reception unit 51 in FIG. 3) that receives predetermined medical information, a question about the medical information, and request information including whether or not there is a desire to introduce a doctor regarding the medical information from the user's terminal.
A response providing unit that receives response information for the request information from each of one or more doctor's terminals and provides the response information to the user's terminal.
A recognition unit that recognizes the answer information selected by the user (best answer) among the answer information of each of the one or more doctors.
A reward unit that determines the reward for the doctor who created the response information selected by the user, and determines the reward for the doctor to be referred if the response information includes information on the doctor to be referred. When,
It is an information processing device provided with.
In other words, the information processing apparatus having such a configuration is not particularly limited in its embodiment, and various various embodiments can be taken.

The series of processes described above can be executed by hardware or software.
In other words, the functional configuration of FIG. 3 is merely an example and is not particularly limited. That is, it suffices if the server 1 is provided with a function capable of executing the above-mentioned series of processes as a whole, and what kind of functional block is used to realize this function is not particularly limited to the example of FIG.
Further, one functional block may be configured by a single piece of hardware, a single piece of software, or a combination thereof.

When a series of processes are executed by software, the programs constituting the software are installed on a computer or the like from a network or a recording medium.
The computer may be a computer embedded in dedicated hardware. Further, the computer may be a computer capable of executing various functions by installing various programs, for example, a general-purpose personal computer.

The recording medium including such a program is not only composed of the removable media 31 of FIG. 2 distributed separately from the device main body in order to provide the program to the user, but also is preliminarily incorporated in the device main body. Consists of recording media and the like provided in. The removable media 31 is composed of, for example, a magnetic disk (including a floppy disk), an optical disk, a magneto-optical disk, or the like. The optical disk is composed of, for example, a CD-ROM (Compact Disk-Read Only Memory), a DVD (Digital Versaille Disk), or the like. The magneto-optical disk is composed of MD (Mini-Disk) or the like. Further, the recording medium provided to the user in a state of being incorporated in the apparatus main body in advance includes, for example, the ROM 12 of FIG. 2 in which the program is recorded, the hard disk included in the storage unit 18, and the like.

In the present specification, the steps for describing a program recorded on a recording medium are not necessarily processed in chronological order, but also in parallel or individually, even if they are not necessarily processed in chronological order. It also includes the processing to be executed.

1 ... server, 2 ... user terminal, 3 ... doctor terminal, 11 ... CPU, 12 ... ROM, 13 ... RAM, 14 ... bus, 15 ... input / output Interface, 16 ... Input unit, 17 ... Output unit, 18 ... Storage unit, 19 ... Communication unit, 20 ... Drive, 31 ... Removable media, 51 ... Request reception unit , 52 ... Answer providing department, 53 ... Recognition department, 54 ... Reward department

Claims (5)

An information processing device that provides opinions from doctors regarding predetermined medical information to each of a first user and a second user .
Predetermined medical information from each of the first user and the second user, a question regarding the medical information, and, the respective request information including the presence of a physician referral wishes regarding the medical information from the second user, Request receiving means for receiving from the terminals of the first user and the second user, respectively.
The received request information is classified into hierarchically defined categories, and the classification presentation means is presented to each of the terminals owned by one or more doctors who can answer the classified categories.
And answer providing means for providing response information with respect to the request information received from each of the terminal of the one or more doctors, to the first user and the second user of the respective terminal,
A recognition means for recognizing the response information selected by each of the first user and the second user among the response information of each of the one or more doctors.
The reward for the doctor who created the response information selected by each of the first user and the second user was determined, and the response information selected by the second user included the information of the doctor to be referred. In the case, the remuneration means for determining the remuneration for the doctor to be referred,
Information processing device equipped with. When the response information selected by the second user is the response information created by the predetermined doctor and the predetermined doctor himself is included as the doctor to be referred.
The reward means determines to give the predetermined doctor a reward for creating the response information and a reward for the doctor to be referred.
The information processing device according to claim 1. Further provided with a management means for managing a storage unit that stores answer information selected by each of the first user and the second user .
The reply providing means, if the request information from the new was Do first user or the second user is received, the storage unit answer information for said medical information identical or similar medical information included in the request information The answer information searched from is provided to each terminal of the first user or the second user together with the answer information received from each of the terminals of one or more doctors.
The information processing device according to claim 1. It is an information processing method executed by an information processing device that provides opinions from a doctor regarding predetermined medical information to each of a first user and a second user .
Predetermined medical information from each of the first user and the second user, a question regarding the medical information, and, the respective request information including the presence of a physician referral wishes regarding the medical information from the second user, A request acceptance step for receiving from the terminals of the first user and the second user, respectively.
A classification presentation step of classifying the received request information into hierarchically defined categories and presenting it to each terminal owned by one or more doctors who can answer the classified categories, and
Accepting answer information for the request information from each of the terminal of the one or more doctors, and answer providing step of providing the first user and the second user of the respective terminal,
A recognition step for recognizing the response information selected by each of the first user and the second user among the response information of each of the one or more doctors.
The reward for the doctor who created the response information selected by each of the first user and the second user was determined, and the response information selected by the second user included the information of the doctor to be referred. If so, the reward step to determine the reward for the referral doctor,
Information processing methods including. To a computer that controls the process of providing opinions from doctors regarding predetermined medical information to each of the first user and the second user .
Predetermined medical information from each of the first user and the second user, a question regarding the medical information, and, the respective request information including the presence of a physician referral wishes regarding the medical information from the second user, A request acceptance step for receiving from the terminals of the first user and the second user, respectively.
A classification presentation step of classifying the received request information into hierarchically defined categories and presenting it to each terminal owned by one or more doctors who can answer the classified categories, and
Accepting answer information for the request information from each of the terminal of the one or more doctors, and answer providing step of providing the first user and the second user of the respective terminal,
A recognition step for recognizing the response information selected by each of the first user and the second user among the response information of each of the one or more doctors.
The reward for the doctor who created the response information selected by each of the first user and the second user was determined, and the response information selected by the second user included the information of the doctor to be referred. If so, the reward step to determine the reward for the referral doctor,
A program that executes control processing including.

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