JP6732358B1 - How to make an automatic conversation application - Google Patents

Abstract

An object of the present invention is to provide a method for creating an automatic conversation application that allows any user to intuitively and easily create an automatic conversation application. According to one embodiment of the present invention, there is provided a method of creating an automatic conversation application, which includes a step of selecting a template including tree-structured selection item data, and an item to be displayed on a display unit among the selection item data in the template. A method for producing an automatic conversation application, comprising: selecting data; and displaying at least a part of the selection item data of the tree structure on the display unit based on the selected item data. Is. [Selection diagram] Fig. 5

Description

The present invention relates to a method of creating an automatic conversation application.

Conventionally, there are automatic conversation applications (so-called chatbots).

For example, Patent Document 1 discloses a tool for creating an automatic conversation application.

JP, 2018-195298, A

However, in the tool as described in Patent Document 1, it is general that the next script or a branch is generated in order from the first script to proceed, but as the number of input items increases, the user's work It is enormous, and it is necessary to get used to working while grasping the overall flow.

On the other hand, it is possible that the user edits a scenario prepared in advance, but in that case, it is assumed that all scripts that make up the scenario are displayed, and the user can work while deleting unnecessary parts. When the deviation between the item requested by the user and the item in the scenario becomes large, the user needs to delete the existing script more often.

Therefore, an object of the present invention is to provide a creating method and a program for any user to create an automatic conversation application intuitively and easily.

A method for producing an automatic conversation application according to one aspect of the present invention, comprising: selecting a template including selection item data of a tree structure; and selecting item data to be displayed on a display unit from the selection item data in the template. A method for producing an automatic conversation application, comprising: a step of selecting; and a step of displaying at least a part of the selection item data of the tree structure on the display unit based on the selected item data.

According to the present invention, any user can create an automatic conversation application intuitively and easily.

FIG. 1 is a block configuration diagram showing an automatic conversation application creating system according to a first exemplary embodiment of the present invention. It is a functional block block diagram which shows the server terminal 100 of FIG. It is a functional block block diagram which shows the user terminal 200 of FIG. It is a functional block block diagram which shows the client terminal 300 of FIG. It is an example of a flowchart of a method of creating an automatic conversation application according to the first embodiment of the present invention. It is an example of an edit screen of a method of creating an automatic conversation application according to the first embodiment of the present invention. It is an example of an edit screen of a method of creating an automatic conversation application according to the first embodiment of the present invention. It is an example of an edit screen of a method of creating an automatic conversation application according to the first embodiment of the present invention. It is an example of an edit screen of a method of creating an automatic conversation application according to the first embodiment of the present invention. It is an example of an edit screen of a method of creating an automatic conversation application according to the first embodiment of the present invention. It is an example of an edit screen of a method of creating an automatic conversation application according to the first embodiment of the present invention. It is an example of the edit screen of the method of creating the automatic conversation application according to the second embodiment of the present invention. It is an example of the edit screen of the method of creating the automatic conversation application according to the second embodiment of the present invention. It is an example of the edit screen of the method of creating the automatic conversation application according to the second embodiment of the present invention.

The contents of the embodiments of the present invention will be listed and described. The automatic conversation application creating system according to the embodiment of the present invention has the following configuration.
[Item 1]
A method for creating an automatic conversation application,
Selecting a template containing tree-structured selection item data,
A step of selecting item data to be displayed on the display unit from the selected item data in the template;
Displaying at least a part of the selection item data of the tree structure on the display unit based on the selected item data.
A method for producing an automatic conversation application, which is characterized by the above.
[Item 2]
The displayed tree-structured selection item data can be further edited,
Item 1. A method for producing an automatic conversation application according to Item 1, which is characterized in that
[Item 3]
The editing is a change regarding the text and/or the content of the selection item data,
Item 2. A method for making an automatic conversation application according to Item 2 [Item 4]
The editing is inserting another template as item data in the tree structure,
Item 4. The method for producing an automatic conversation application according to Item 2 or 3, characterized in that
[Item 5]
The tree structure is a structure in which the number of item data items in the lowest hierarchy is larger than the number of item data items in the highest hierarchy.
Item 5. A method of making an automatic conversation application according to items 1 to 4, characterized in that
[Item 6]
The tree structure is a structure in which item data of the same layer are not reconnected in a lower layer,
Item 6. A method of making an automatic conversation application according to items 1 to 5, characterized in that.
[Item 7]
At least a part of the selection item data includes a common variable,
A predetermined text and/or content input as the content of the variable is displayed instead of the common variable,
7. A method for producing an automatic conversation application according to any one of items 1 to 6, characterized in that
[Item 8]
The predetermined text and/or content is set by inputting in a provided user interface,
Item 7. A method for producing an automatic conversation application according to Item 7, characterized in that

Embodiments of the present invention will be described below with reference to the drawings. The embodiments described below do not unduly limit the contents of the present disclosure described in the claims. Further, not all of the constituent elements shown in the embodiments are essential constituent elements of the present disclosure. Further, the features shown in each embodiment can be applied to other embodiments as long as they do not conflict with each other.

(First embodiment)
FIG. 1 is a block diagram showing an automatic conversation application creating system (hereinafter referred to as the present system) according to the first embodiment of the present invention. The present system 1 relates to a server terminal 100 for creating an automatic conversation application, a user terminal 200 associated with a user who desires to create an automatic conversation application, and a client using the automatic conversation application created by the user. And a client terminal 300.

The server terminal 100, the user terminal 200, and the client terminal 300 are connected via the network NW. The network NW is configured by the Internet, an intranet, a wireless LAN (Local Area Network), a WAN (Wide Area Network), or the like.

The server terminal 100 may be a program for creating an automatic conversation application, or a general-purpose computer such as a workstation or a personal computer that provides the created automatic conversation application, or may be a logical computer using cloud computing. May be realized in a specific way. In the present embodiment, one server terminal is illustrated for convenience of explanation, but the present invention is not limited to this, and a plurality of server terminals may be used.

The user terminal 200 is an information processing device such as a personal computer or a tablet terminal owned by a user who uses the program provided by the server terminal 100, but may be configured by a smartphone, a mobile phone, a PDA or the like. ..

The client terminal 300 is an information processing device such as a personal computer or a tablet terminal owned by a client who uses the automatic conversation application provided by the server terminal 100, and is configured by a smartphone, a mobile phone, a PDA, or the like. Is also good.

In this embodiment, the system 1 includes a server terminal 100, a user terminal 200, and a client terminal 300, and a user or a client uses the user terminal 200 and the client terminal 300 to access the server terminal 100. Although described as a configuration, the server terminal 100 may be configured as a stand-alone, and the server terminal itself may be provided with a function for a user or a client to access.

FIG. 2 is a functional block configuration diagram of the server terminal 100 of FIG. The server terminal 100 includes a communication unit 110, a storage unit 120, and a control unit 130.

The communication unit 110 is a communication interface for communicating with the user terminal 200 and the client terminal 300 via the network NW, and performs communication according to a communication protocol such as TCP/IP (Transmission Control Protocol/Internet Protocol).

The storage unit 120 stores programs for executing various control processes and each function in the control unit 130, input data, and the like, and includes a RAM (Random Access Memory), a ROM (Read Only Memory), and the like. It The storage unit 120 also includes a template data storage unit 121 that stores various data related to templates, an item data storage unit 122 that stores various data related to item data, and the like. Furthermore, the storage unit 120 can also temporarily store data that has been communicated with the user terminal 200 and the client terminal 300. A database (not shown) storing various data may be built outside the storage unit 120.

The control unit 130 controls the overall operation of the server terminal 100 by executing the program stored in the storage unit 120, and is configured by a CPU (Central Processing Unit), a GPU (Graphics Processing Unit), and the like. To be done. As the function of the control unit 130, an instruction receiving unit 131 that receives an instruction from the user terminal 200 or the client terminal 300, a template data management unit 132 that manages data related to a template (in particular, correspondence between the template and item data, etc.), It has an item data management unit 133 and the like for managing data related to item data (in particular, item data newly created by the user). The instruction receiving unit 131, the template data management unit 132, and the item data management unit 133 are activated by a program stored in the storage unit 120 and executed by the server terminal 100 that is a computer (electronic computer). The template data management unit 132 and the item data management unit 133 may be integrated when the relationship between the template and the item data and the added item data can be managed by one management unit.

The instruction receiving unit 131 is provided by the server terminal 100, and a user or a client (inputs a keyword or presses an icon) via a user interface such as an application screen displayed on the user terminal 200 or the client terminal 300. When a predetermined request is made (for example,), an instruction is accepted from the user terminal 200 or the client terminal 300 via the communication unit 110.

The template data management unit 132 manages various types of data stored in the above-described template data storage unit 121 and performs processing.

The item data management unit 133 manages and processes various data stored in the item data storage unit 122 described above.

FIG. 3 is a functional block configuration diagram showing the user terminal 200 of FIG. The user terminal 200 includes a communication unit 210, a display operation unit 220, a storage unit 230, and a control unit 240.

The communication unit 210 is a communication interface for communicating with the server terminal 100 via the network NW, and performs communication according to a communication protocol such as TCP/IP.

The display operation unit 220 is a user interface used by the user to input an instruction and display a text, an image, or the like according to the input data from the control unit 240, and the user terminal 200 is configured by a personal computer. In the case where the user terminal 200 is composed of a tablet terminal and a display, a keyboard and a mouse, it is composed of a touch panel and the like. The display operation unit 220 is activated by the control program stored in the storage unit 230 and executed by the user terminal 200 which is a computer (electronic computer).

The storage unit 230 stores programs for executing various control processes and each function in the control unit 240, input data, and the like, and includes a RAM, a ROM, and the like. The storage unit 230 also temporarily stores the communication content with the server terminal 100.

The control unit 240 controls the overall operation of the user terminal 200 by executing the program stored in the storage unit 230, and is configured by a CPU, GPU, and the like.

The server terminal 100 may have the function of the display operation unit, and in this case, the user terminal 200 may not be provided.

FIG. 4 is a functional block configuration diagram showing the client terminal 300 of FIG. The client terminal 300 includes a communication unit 310, a display operation unit 320, a storage unit 330, and a control unit 340. Since the functional configuration of the client terminal 300 is substantially the same as that of the user terminal 200, detailed description will be omitted.

The flow of processing of the method for creating an automatic conversation application executed by the system 1 of this embodiment will be described with reference to FIG. FIG. 5 is an example of a flowchart of a method for creating an automatic conversation application according to the first embodiment of the present invention.

First, a predetermined user interface is provided via a website or application software displayed on the user terminal 200, and production of an automatic conversation application is started. Then, the template is selected on the user terminal 200 (step S101). FIG. 6 shows a display example when a template is selected. In addition, although the dentistry is shown as a specific example, the invention is not limited to this. For example, it is a hospital/clinic of another form, a service provider such as a beauty salon, or a business that manufactures/sells products. May be a person.

Next, the selection item data having a tree structure corresponding to the template is displayed on the user terminal 200, and the user selects the necessary item data (step S102). FIG. 6 also shows a display example when item data is selected. For example, as the highest level item data, there is item data for notifying the start of an automatic conversation application such as "start of consultation" or "confirmation of medical condition" (not shown), and subsequently, as shown in FIG. , “Periodontal disease”, “Tooth loss”, etc. are displayed as upper item data in the tree structure. Then, when there are a plurality of treatment methods such as “cavity treatment”, the treatment method such as “inlay” or “crown” may be displayed as lower-order item data by selecting a medical condition.

Next, at least a part of the selected item data is displayed on the user terminal 200 (step S103). The item data to be displayed may be the whole or a part of the selected item data, and as shown in FIG. 7-11, the item data currently being edited and the item data before and after it are displayed. You may do it. Further, they may be combined, and for example, a window for confirming the entire item data may be displayed in the screen of FIG. 7-11.

With such a configuration, the user can create a bird's eye view of the entire tree structure of the automatic conversation application, and, for example, the user does not support unnecessary item data (for example, "implant treatment" is not supported). Etc.), the user can delete it only by selecting whether or not it can be selected, so that the user can intuitively and easily create an automatic conversation application.

Next, the user can perform editing so as to make the automatic conversation application more suitable for the user (step S105). Specific edits include, for example, text editing, addition, and deletion of item data, as illustrated in FIGS. The item data that can be added are texts, contents (for example, images (hereinafter also including videos), images and texts, links to websites, etc.) and templates. In particular, a plurality of templates are connected to each other for automatic conversation. It is also possible to create an application.

Further, as illustrated in FIG. 9, when the user places the cursor on the item data or selects the item data, the item data of the next layer following the item data may be displayed or may be displayed. When the item data of the next layer is selected, the item data of the layer may be displayed at the center as shown in FIG. Further, although not shown, when the item data of the previous layer (for example, the item grayed out on the left side) is selected, the item data of the layer may be displayed at the center.

Further, as illustrated in FIG. 11, variables such as “name”, “address”, “map”, and “url” may be input. Texts, images, URLs, and the like can be set in these variables, and by setting these variables in other item data as well, the set texts and the like are commonly displayed in a plurality of item data. This simplifies the work of inputting frequently used words such as store names, contents, etc., and by inserting item data that uses variables in the template in advance, text such as text can be created just by setting variables. Input work is reduced.

In particular, in the hierarchical structure of an automatic conversation application, a tree structure that expands like branches and leaves (a structure in which the number of item data items in the lowest layer is larger than the number of item data items in the highest layer, especially multiple items in the same layer Is a structure that does not rejoin items in the same lower layer), the connection structure between item data in different layers does not become complicated, and the data structure is simplified from the viewpoint of the intuition of the creation work of the automatic conversation application. Although it is considered to be more preferable from the viewpoint of the above, for the item data of the same content that may occur at this time (for example, displaying contact information, displaying reservation screen, etc.), work can be performed by using the above variables. It is standardized and it is possible to effectively improve work efficiency.

The upper limit of services available to the user may be extended depending on the plan to which the user subscribes (for example, a premium premium plan). As a more specific example, depending on the plan, the type of template, the number of layers of item data provided in the template, availability of variables (including restrictions), availability of contents (including restrictions), etc. It may be different, but is not limited to this.

(Second embodiment)
The system configuration and the like of the second embodiment can be configured substantially the same as the system configuration and the like of the first embodiment described in FIGS. 1-4, for example.

In the second embodiment, for example, a predetermined user interface is provided via a website or application software displayed on the user terminal 200, and when necessary items are input therein, an automatic conversation application is created.

More specifically, with reference to FIGS. 12-15, the flow of processing of the method for creating an automatic conversation application executed by the system 1 of the present embodiment will be described.

First, as illustrated in FIGS. 12 and 13, a predetermined user interface (including, for example, an input form) is provided via a website or application software displayed on the user terminal 200, and the necessary items are provided there. Enter (for example, company name, introductory text about business contents, URL of company HP, URL to reservation site, phone number, parking lot availability, access method, business hours, notes, etc.), text color and background Set the automatic conversation application environment such as color, font, and font size. At least a part of the contents input to these items can be registered as the contents of variables such as “name”, “address”, “map”, and “url” illustrated in the above-described first embodiment.

Then, in FIG. 13, as exemplified in the above-described first embodiment, the selection item data of the tree structure corresponding to the template is displayed, and the user selects the necessary item data.

Then, as illustrated in FIG. 13, the execution button for creating the automatic conversation application is pressed to execute the automatic conversation application creating method illustrated in the above-described first embodiment. As a process after pressing the execute button, for example, using artificial intelligence technology (so-called AI), texts and images related to the selected data are extracted from the URL of the company's HP to create an automatic conversation application. It may be performed and/or assisted. Further, the created automatic conversation application may be edited as exemplified in the first embodiment.

In addition, as illustrated in FIG. 14, after the automatic conversation application is created, for example, a QR code may be displayed to recommend a link to the automatic conversation application. It may be.

As described above, most of the work of creating an automatic conversation application can be performed only by the selection operation, and the tree structure can be recognized even at the time of selection, so any user can intuitively and easily. It is possible to create an automated conversation application.

1 system
100 server terminal 200 user terminal 300 client terminal NW network

Claims (9)

A method for creating an automatic conversation application,
Selecting a template containing tree-structured selection item data,
Of the selection item data in the template, a step of selecting item data to be displayed on an edit screen for editing each item data ,
Displaying at least a part of the selection item data of the tree structure on the editing screen based on the selected item data.
A method for producing an automatic conversation application, which is characterized by the above. The displayed tree-structured selection item data can be further edited,
The method for producing an automatic conversation application according to claim 1, wherein The editing is a change regarding the text and/or the content of the selection item data,
The method for creating an automatic conversation application according to claim 2, wherein The editing is inserting another template as item data in the tree structure,
The method for manufacturing a automatic conversation application according to any one of claims 2 or 3, characterized in that. The tree structure is a structure in which the number of item data items in the lowest layer is larger than the number of item data items in the highest layer.
The method for producing an automatic conversation application according to any one of claims 1 to 4 , wherein: The tree structure is a structure in which item data of the same layer are not reconnected in a lower layer,
The method for producing an automatic conversation application according to any one of claims 1 to 5 , wherein: At least a part of the selection item data includes a common variable,
A predetermined text and/or content input as the content of the variable is displayed instead of the common variable,
The method for producing an automatic conversation application according to any one of claims 1 to 6 , wherein: The predetermined text and/or content is set by inputting in a provided user interface,
The method for producing an automatic conversation application according to claim 7, wherein. A program that causes a computer to execute a method for creating an automatic conversation application,
The method of creating the automatic conversation application is
Selecting a template containing tree-structured selection item data,
Of the selection item data in the template, a step of selecting item data to be displayed on an edit screen for editing each item data ,
Executing at least a part of the selection item data of the tree structure on the edit screen based on the selected item data,
A program characterized by that.

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