JP6722482B2 - Information processing apparatus and information processing method - Google Patents

Description

The present invention relates to a technique of determining a user's mood and utilizing the result.

There is known a technique of determining a user's mood and utilizing the result. For example, in Patent Document 1, the mental state of the user is diagnosed based on the pitch, strength, etc. of the voice response from the user in the interview, and if the diagnosed mental state is not good, the health care robot gives words of encouragement. The technology is disclosed.

JP, 2003-225228, A

A technique of determining a user's mood and utilizing the result is useful, for example, in a situation where the user's mood is restored when the user is depressed. However, it is expected that a higher effect is achieved when another human user speaks and communicates than when the robot speaks as in the technique of Patent Document 1.
Therefore, an object of the present invention is to promote communication from another user to the user according to the mood of the user.

In order to achieve the above-mentioned object, the present invention provides a first acquisition unit that acquires first information indicating a physical and mental condition of a first user, and a second user who is a notification destination of related information related to the first user. A second acquisition unit that acquires second information indicating a physical and mental state, and a process related to notification of the related information to the second user are performed according to the acquired first information and the acquired second information. An information processing apparatus including a processing unit is provided.

Moreover, the said 1st acquisition part acquires the information showing the mood of the said 1st user judged from the said 1st user's voice as the said 1st information, and the said 2nd acquisition part has the said 2nd user's voice. Information representing the mood of the second user determined from may be acquired as the second information.
Furthermore, the processing unit, according to the acquired first information and the acquired second information, information unique to the first user, and information common to the first user and the second user. You may perform the said process by making the information containing either of these into the said relevant information.
Further, the processing unit notifies the first user related information at a timing according to the acquired first mood information, the acquired second mood information, and information unique to the second user. Good.

In addition, the processing unit includes a tendency determination unit that determines a tendency of the mood change of the second user, and the processing unit determines the acquired first information and the acquired second information, and the determined tendency. The processing may be performed accordingly.
Further, the processing unit may perform the processing according to the acquired first information and the acquired second information, and the communication frequency of the first user and the second user.

The processing unit may perform the processing according to the acquired first information and the acquired second information, and a notification history of the related information to the second user.
Furthermore, when performing the processing related to the notification of the related information to each of the plurality of second users, the processing unit sets a common notification timing for the plurality of second users according to the type of each related information. The processing may be performed by any one of a method of performing the notification and a method of not making the notification timing common to the plurality of second users.

Further, when there are a plurality of the first users, a priority order determination unit that determines a priority order of each of the plurality of first users based on an attribute of the first user or the first information is provided, and the processing The unit may notify the second user of the related information about each of the plurality of first users at a timing according to the priority determined for each of the plurality of first users.
Furthermore, the process includes a plurality of processes including a process of determining whether or not to notify the second user, and the processing unit is configured to acquire the first It may be performed without using 1 information.

Further, according to the present invention, any one of the one or more information processing devices may acquire the first information indicating the psychosomatic state of the first user, and one of the one or more information processing devices may include the first information acquisition device. The second acquisition step of acquiring the second information indicating the physical and mental condition of the second user who is the notification destination of the related information related to one user, and one of the one or more information processing devices is the second of the related information. There is provided an information processing method comprising: a processing step of performing a process related to a notification to a user according to the acquired first information and the acquired second information.

According to the present invention, communication from another user to the user can be promoted according to the mood of the user.

The figure showing the whole structure of the communication support system which concerns on 1st Example. Diagram showing the hardware configuration of the first user terminal The figure showing the hardware constitutions of a 2nd user terminal. Diagram showing the hardware configuration of the server device Diagram showing the functional configuration realized by each device of the communication support system A diagram showing an example of a notification determination table Diagram showing an example of the related information table Diagram showing an example of the destination information table The figure showing an example of the output 1st user relevant information. The figure showing an example of the operation procedure of each apparatus in a support process. The figure showing the functional structure which each apparatus of 2nd Example implement|achieves. A diagram showing an example of a notification determination table Diagram showing an example of the related information table The figure showing the functional structure which the server apparatus of 3rd Example implement|achieves. The figure showing an example of a tendency judgment table The figure showing an example of the tendency of the judged mood A diagram showing an example of a notification determination table Diagram showing an example of the related information table The figure showing an example of the functional structure which the server apparatus of a modification implement|achieves. The figure showing an example of a tendency judgment table The figure showing an example of the change tendency of the judged mood A diagram showing an example of a change tendency of mood determined as a change history The figure showing an example of the functional structure which the server apparatus of a modification implement|achieves. The figure showing another example of a tendency judgment table. The figure showing another example of the change tendency of the judged mood. The figure showing the hardware constitutions of the 2nd user terminal of a modification. The figure showing an example of the functional structure which each apparatus of a modification implement|achieves. A diagram showing an example of a notification determination table Diagram showing an example of the related information table The figure showing an example of the functional structure which the server apparatus of a modification implement|achieves. A diagram showing an example of a notification determination table Diagram showing an example of the related information table The figure showing an example of the functional structure which the server apparatus of a modification implement|achieves. The figure showing an example of the functional structure which each apparatus of a modification implement|achieves. A diagram showing an example of a notification determination table Diagram showing an example of the related information table The figure showing an example of the functional structure which each apparatus of a modification implement|achieves. The figure showing an example of the functional structure which each apparatus of a modification implement|achieves.

[1] First Embodiment FIG. 1 shows the overall configuration of a communication support system 1 according to the first embodiment. The communication support system 1 is a system that supports communication between users who use the own system. In this system, the mood is determined from the user's voice, and communication support is provided according to the determined mood. The communication support system 1 includes a network 2, a first user terminal 10, a second user terminal 20, and a server device 30.

The network 2 is a system that includes, for example, a mobile communication network and the Internet, and mediates exchange of data between devices. A first user terminal 10 and a second user terminal 20 are wirelessly (or wired) connected to the network 2, and a server device 30 is wired (or wirelessly) connected.

The first user terminal 10 and the second user terminal 20 are terminals used by users of the present system, and are information processing devices such as smartphones and tablet terminals. Hereinafter, a user who uses the first user terminal 10 is referred to as a “first user”, and a user who uses the second user terminal 20 is referred to as a “second user”. For example, the first user is used as a subordinate and the second user is used as a boss.

The first user is a user whose mood is determined by voice. The first user terminal 10 performs a process of determining a mood from the voice of the first user. The second user is a user who is supported to communicate with the first user. The second user terminal 20 performs a process for providing this support. The second user terminal 20, for example, when it is determined that the mood of the first user is depressed, outputs information regarding the hobby of the first user, and the second topic for communicating with the first user is set as the second topic. Provide to users. In addition, the mood of the second user is also determined by voice. The output of information by the second user terminal 20 is performed according to the mood of the second user.

The server device 30 is an information processing device that performs processing for supporting communication according to the mood determined as described above. The server device 30 acquires the first mood information indicating the mood of the first user and the second mood information indicating the mood of the second user. The first mood information is an example of the "first information" of the present invention, and the second mood information is an example of the "second information" of the present invention. The server device 30 obtains the notification-related process (for example, the process of generating the first user-related information and the process of transmitting the first user-related information) regarding the notification of the first user-related information related to the first user to the second user. It is performed according to the mood information and the second mood information. The first user related information is an example of the “related information” in the present invention. In this way, the communication support system 1 supports, for example, the second user communicating with the depressed first user.

FIG. 2 shows the hardware configuration of the first user terminal 10. The first user terminal 10 includes a CPU (Central Processing Unit) 11, a RAM (Random Access Memory) 12, a ROM (Read Only Memory) 13, a NIC (Network Interface Card) 14, a flash memory 15, and a touch screen. It is a computer including 16 and a microphone 17. The CPU 11 uses the RAM 12 as a work area and executes the programs stored in the ROM 13 and the flash memory 15 to control the operation of each unit.

The NIC 14 has a communication circuit and communicates with an external device via the network 2. The flash memory 15 stores data and programs used by the CPU 11 for control. The touch screen 16 includes a display as a display unit and a touch panel provided on the surface of the display, displays an image, and receives an operation from the user. The microphone 17 collects ambient sounds and supplies sound data representing the collected sounds to the CPU 11.

FIG. 3 shows the hardware configuration of the second user terminal 20. The second user terminal 20 is a computer including a CPU 21, a RAM 22, a ROM 23, a NIC 24, a flash memory 25, a touch screen 26, a microphone 27, and a speaker 28. The CPU 21 to the microphone 27 are common to the hardware of the same name shown in FIG. The speaker 28 is a sound emitting unit that is controlled by the CPU 21 and emits the sound represented by the sound data.

FIG. 4 shows the hardware configuration of the server device 30. The server device 30 is a computer including a CPU 31, a RAM 32, a ROM 33, a NIC 34, and an HDD (Hard Disk Drive) 35. The CPU 31, the RAM 32, and the ROM 33 are common to the hardware of the same name shown in FIG. The HDD 35 stores data and programs used by the CPU 31 for control.

The functions of the following are realized by the CPU of each device included in the communication support system 1 executing a program to control each unit.
FIG. 5 shows a functional configuration realized by each device of the communication support system 1. The first user terminal 10 includes a mood determination unit 101 and a mood information transmission unit 102. The second user terminal 20 includes a mood determination unit 201, a mood information transmission unit 202, a related information acquisition unit 203, and a related information output unit 204. The server device 30 includes a first mood information acquisition unit 301, a second mood information acquisition unit 302, a processing unit 303, a user unique information storage unit 304, and a general information storage unit 305.

The mood determination unit 101 of the first user terminal 10 determines the mood of the first user. In this embodiment, the mood determination unit 101 determines the mood of the first user from the voice of the first user. The mood determination unit 101 makes a mood from the voice by using a known technique such as a voice mood analysis technique called “Empath (registered trademark)” or a technique described in JP 2013-206320 A for this determination. judge. In the present embodiment, the mood determination unit 101 determines mood in five levels from level 1 to level 5.

For example, level 5 is excellent, level 4 is good, level 3 is normal, level 2 is not feeling good, and level 1 is feeling low. The mood determining unit 101 collects the sound when the first user makes a sound after performing the operation for judging the mood, and collects the sound, and the mood of the first user from the sound collected using the above-described known technique. To judge. The mood determination unit 101 supplies the determination result (level value) to the mood information transmission unit 102.

The mood information transmission unit 102 transmits the first mood information indicating the mood of the first user determined by the mood determination unit 101 to the server device 30. The first mood information is an example of the "first information" in the present invention. When the mood determination unit 101 supplies the determination result, the mood information transmission unit 102 generates information indicating the determination result as the first mood information and stores the destination (IP address) of the server device 30 stored in the device in advance. (Internet Protocol) address). The first mood information is, for example, information in which the text information “level 3” and the user ID (Identification) of the first user are associated with each other when the determination result is the value “3”. The user ID is identification information that identifies the first user assigned in the communication support system 1.

The first mood information transmitted by the mood information transmission unit 102 is received by the server device 30 and supplied to the first mood information acquisition unit 301. The first mood information acquisition unit 301 acquires first mood information indicating the mood of the first user determined for the first user. The first mood information acquisition unit 301 is an example of the “first acquisition unit” in the present invention. In the present embodiment, the first mood information acquisition unit 301 acquires, as the first mood information, information indicating the mood of the first user determined from the voice of the first user. The first mood information acquisition unit 301 supplies the acquired first mood information to the processing unit 303.

The mood determination unit 201 of the second user terminal 20 determines the mood of the second user. In this embodiment, the mood determination unit 201 determines the mood of the second user from the voice of the second user. The mood determination unit 201 has the same function as the mood determination unit 101, except that the mood determination target is the second user. The mood determination unit 201 supplies the determination result (level value) to the mood information transmission unit 202.

The mood information transmission unit 202 transmits the second mood information indicating the mood of the second user determined by the mood determination unit 201 to the server device 30. The second mood information is an example of the "second information" in the present invention. The mood information transmitting unit 202 has the same function as the mood information transmitting unit 102. The second mood information is, for example, information in which the text information indicating the determination result and the user ID of the second user are associated with each other. This user ID is identification information for identifying the second user assigned in the communication support system 1.

The second mood information transmitted by the mood information transmission unit 202 is received by the server device 30 and supplied to the second mood information acquisition unit 302. The second mood information acquisition unit 302 acquires second mood information indicating the mood of the second user determined for the second user. The second mood information acquisition unit 302 is an example of the “second acquisition unit” in the present invention. In the present embodiment, the second mood information acquisition unit 302 acquires second mood information indicating the mood of the second user determined from the voice of the second user. The second mood information acquisition unit 302 supplies the acquired second mood information to the processing unit 303.

The processing unit 303 performs a notification related process that is a process related to the notification of the first user related information to the second user, and the first mood information acquired by the first mood information acquisition unit 301 and the second mood information acquisition unit 302. Is performed according to the second mood information acquired by. The first user-related information is, for example, information on the hobby of the first user described above. The processing unit 303 includes a notification determination unit 331, a related information generation unit 332, and a related information transmission unit 333.

The notification determination unit 331 notifies the second user based on the first mood information acquired by the first mood information acquisition unit 301 and the second mood information acquired by the second mood information acquisition unit 302. The process of determining whether or not to perform is performed as the notification related process. In this embodiment, the notification determination unit 331 creates a notification determination table that associates the mood of the first user represented by the first mood information, the mood of the second user represented by the second mood information, and the necessity of notification. To use.

FIG. 6 shows an example of the notification determination table. In the example of FIG. 6, moods of the first user from “level 3” to “level 5” are associated with the necessity of notification “not required” regardless of the mood of the second user. If the mood of the first user is “level 2”, if the mood of the second user is “level 1 to 3”, the notification is “unnecessary”, and the mood of the second user is “level 4, 5”. For example, the notification is "necessary". If the mood of the first user is “level 1”, the notification is “unnecessary” if the mood of the second user is “level 1”, and the mood of the second user is “level 2 to 5”. For example, the notification is "necessary".

Upon receiving the first mood information and the second mood information, the notification judgment unit 331 associates the mood of the first user represented by the first mood information with the mood of the second user represented by the second mood information in the notification judgment table. The necessity of the notified notification is referred to. If it is "necessary", it is determined that the notification is performed, and if it is "unnecessary", it is determined that the notification is not performed. When the notification determination unit 331 determines to perform the notification, the notification determination unit 331 supplies the first mood information and the second mood information used for the determination to the related information generation unit 332.

When the notification determining unit 331 determines to notify the second user, the related information generating unit 332 includes the first mood information acquired by the first mood information acquiring unit 301 and the second mood information acquiring unit. The process of generating the first user-related information according to the second mood information acquired by 302 is performed as the notification-related process. In the present embodiment, the related information generation unit 332 associates the mood of the first user represented by the first mood information, the mood of the second user represented by the second mood information, and the type of the first user related information to be generated. The attached related information table is used.

FIG. 7 shows an example of the related information table. In the example of FIG. 7, the combination of the first user mood “level 1” and the second user mood “level 4, 5” corresponds to the type of the first user related information “first user unique information”. A combination of the first user mood of “level 1” and the second user mood of “level 2, 3” is associated with the type of first user-related information “common information”. Further, the combination of the first user mood “level 2” and the second user mood “level 5” is associated with the type of the first user related information “first user unique information”. The combination of the mood of “level 2” and the mood of the second user of “level 4” is associated with the type of first user-related information “common information”.

The first user unique information is information unique to the first user, and includes, for example, user attribute information including the first user's date of birth, birthplace, hobbies, etc., schedule information indicating the schedule of the first user, and the like. Is. The common information is information common to the first user and the second user, for example, weather information regarding weather, temperature, pollen forecast, etc., seasonal information regarding cherry blossom viewing, opening of the sea, autumn leaves, etc., society, politics, sports. It is general information such as news information regarding the above. Further, if the information unique to each of the first user and the second user has information common to each other, that information also becomes common information. For example, if the place of origin and the hobbies are common, the user attribute information is common information.

Upon receiving the first mood information and the second mood information, the related information generation unit 332 associates the mood of the first user represented by the first mood information and the mood of the second user represented by the second mood information in the related information table. The first user related information of the specified type is generated. Information that is the basis of the first user-related information is stored in the user-specific information storage unit 304 and the general information storage unit 305.

The user unique information storage unit 304 stores unique information unique to each user who uses the communication support system 1. In this system, for example, when issuing a user ID, an operation of registering the unique information of the user is performed. The user unique information storage unit 304 stores the registered unique information in association with the issued user ID. The unique information may be added or edited.

The general information storage unit 305 stores general information that is the general information described above. General information is periodically stored in the general information storage unit 305, for example, by a provider who provides the communication support system 1. The general information storage unit 305 stores the stored general information in association with the current date and time, for example. The user-specific information and general information are, for example, information represented by text, images, moving images, sounds, or a combination thereof.

When generating the first user-specific information as the first user-related information, the related information generating unit 332 is user-specific in association with the user ID included in the first mood information supplied from the notification determining unit 331. The unique information of the first user stored in the information storage unit 304 is read out. The related information generation unit 332 generates the first user related information including the thus read first user unique information and the determination result information indicating the determination result of the mood of the first user.

When generating the common information as the first user-related information, the related information generation unit 332 associates the general information with the date and time included in a certain period (one day, one week, etc.) dating back from the current time, for example. The general information stored in the storage unit 305 is read (in order not to use old common information). The related information generating unit 332 generates the first user related information including the general information thus read and the determination result information indicating the determination result of the mood of the first user.

Further, when the common information is generated as the first user related information, the related information generating unit 332 associates the user unique information with the user ID included in the first mood information supplied from the notification determining unit 331. The unique information of the first user stored in the storage unit 304 and the user ID of the second user stored in the user unique information storage unit 304 in association with the user ID included in the supplied second mood information. Read unique information. The related information generation unit 332 generates the first user related information including the common unique information and the above-described determination result information if there is common read unique information.

The related information generation unit 332 supplies the first user related information generated as described above to the related information transmission unit 333 together with the user ID of the first user (the user ID represented by the mood information supplied from the notification determination unit 331). ..

The related information transmission unit 333 performs a process of transmitting the first user related information generated by the related information generation unit 332 to the destination associated with the second user as the notification related process. In the communication support system 1, when a user ID is issued, an operation of registering destination information representing a destination that can be used when transmitting information to the user is performed. The destination information is, for example, an IP address, an electronic mail address, an SNS (Social Networking Service) account, or the like. The related information transmission unit 333 uses a destination information table in which the user ID of the first user and the destination information of the second user are associated with each other.

FIG. 8 shows an example of the destination information table. In the example of FIG. 8, the user IDs of the first users “ID001”, “ID013”, and “ID025” are associated with the destination information of the second users “xxxxxx”, “yyyyyy”, and “zzzzz”, respectively. There is. The related information transmitting unit 333 is supplied with the first user supplied from the related information generating unit 332 to the destination indicated by the destination information of the second user associated in the destination information table with the user ID of the first user. Send relevant information.

The related information acquisition unit 203 of the second user terminal 20 acquires the first user related information transmitted by the related information transmission unit 333. When the destination information is the IP address, the related information acquisition unit 203 acquires the first user related information received by the device itself, and when the destination information is the electronic mail address, acquires the first user related information from the electronic mail server. If the destination information is an SNS account, the first user related information is acquired from the SNS server. The related information acquisition unit 203 supplies the acquired first user related information to the related information output unit 204.

The related information output unit 204 outputs the first user related information acquired by the related information acquisition unit 203. If the first user-related information is a text or an image, the related information output unit 204 outputs it to the display unit (display of the touch screen 26) of the device itself, and if the first user-related information includes a moving image or a sound. , And outputs those sounds to the sound emitting means (speaker 28) of the own device. The output destination of the first user-related information may be a display unit or a sound emitting unit of an external device.

FIG. 9 shows an example of the output first user-related information. In the example of FIG. 9, on the touch screen 26 of the second user terminal 20, the first message "Mr. XX's mood has been determined to be level 1. Please call out by referring to the following information." Determination result information A1 that informs the determination result of the mood of the user, user attribute information A2 indicating the date of birth, birthplace, and hobby, and schedule information A3 indicating the schedule of the first user (A2 and A3 are the first User specific information) is displayed as the first user related information. If the second user is the boss, it can be understood from the determination result information A1 that the subordinate who is the first user is feeling down. Therefore, the contents of the user attribute information A2 and the schedule information A3 can be talked to as subordinates. it can.

As described above, the processing unit 303 of the server device 30 determines whether the notification is necessary, and when the notification is determined to be generated, the processing unit 303 generates and transmits the first user-related information, and thus is acquired by the first mood information acquisition unit 301. Depending on the first mood information and the second mood information acquired by the second mood information acquisition unit 302, any one of the unique information of the first user and common information common to the first user and the second user. The process of notifying the second user of the first user-related information including the above is performed as the notification-related process described above.

Each device included in the communication support system 1 performs a support process for supporting communication between the first user and the second user based on the above configuration.
FIG. 10 shows an example of an operation procedure of each device in the support processing. In the example of FIG. 10, this operation procedure is started when the first user performs an operation for determining the mood on the first user terminal 10 and outputs a voice.

First, the first user terminal 10 (mood determination unit 101) collects the voice of the first user (step S11), and determines the mood of the first user from the collected voice (step S12). Next, the 1st user terminal 10 (mood information transmission part 102) transmits the mood information showing the 1st mood judged in Step S12 to server device 30 (Step S13). The server device 30 (first mood information acquisition unit 301) acquires the first mood information transmitted in step S13 (step S14).

Here, when the second user operates the second user terminal 20 to determine a mood and outputs a voice, the second user terminal 20 (mood determination unit 201) collects the voice of the second user. A sound is produced (step S21), and the mood of the second user is determined from the collected voice (step S22). Next, the second user terminal 20 (mood information transmitting unit 202) transmits the second mood information indicating the mood determined in step S22 to the server device 30 (step S23). The server device 30 (second mood information acquisition unit 302) acquires the second mood information transmitted in step S23 (step S24).

The operations of steps S11 to S14 and the operations of steps S21 to S24 may be performed in the opposite order (steps S21 to S24 may be performed first) or may be performed in parallel. May be broken. Next, the server device 30 (processing unit 303) determines whether notification is necessary based on the acquired first mood information and second mood information (step S31). In the example of FIG. 10, it is determined that the notification should be given.

When the server device 30 (processing unit 303) determines to notify, the first device related information is generated (step S32), and the generated first user related information is transmitted to the second user terminal 20 (step S33). The transmission in step S33 may be performed via an e-mail server or an SNS server. The second user terminal 20 (related information acquisition unit 203) acquires the first user related information transmitted in step S33 (step S34). Then, the second user terminal 20 (related information output unit 204) outputs the first user related information acquired in step S34 to, for example, the display unit of its own device (step S35).

In the present embodiment, when the mood of the first user determined from the sound is level 2 (not feeling good) or level 1 (feeling depressed), the second user is notified of the first user related information. It From this notification, the second user can know that it is time to call out because the first user is not in a good mood, and will call out according to the state. You can be prepared. As described above, according to the present embodiment, it is possible to promote communication from another user (second user) to the user (first user) according to the mood of the user (first user).

However, for example, even when the first user related information is notified when the second user is depressed, the second user may not speak to the first user as compared to when the second user feels good. Even if a voice is called, it is difficult to raise the topic and it is difficult to expect the effect of improving the mood of the first user. In this embodiment, when the mood of the second user is determined (if the mood of the first user is level 2, the mood of the second user is level 4 or higher, and if the mood of the first user is level 1, then the mood of the second user is When the mood is level 2 or higher), the second user who has been notified of the first user-related information communicates with the first user as compared with the case where the notification is performed regardless of the mood of the second user. The possibility of taking

Further, in the present embodiment, the first user related information notified to the second user may include the first user unique information or the common information depending on the moods of the first user and the second user. .. Since any of the information becomes a topical material, it is possible to provide the second user with a topic that triggers communication with the first user. It becomes easier to talk to one user.

Further, depending on their moods, the first user and the second user are more likely to talk about a topic such as common information that can be easily talked with, or related to themselves or the other party like the first user unique information. It may be easier to talk about topics with a high level. In the present embodiment, the first user unique information and the common information are selectively used according to the moods of the first user and the second user, thereby making it easier for the second user to communicate with the first user. The information can be changed according to the mood of the second user, and it is possible to provide the second user with information that is easy to talk about depending on the moods of both parties.

[2] Second Example A second example of the present invention will be described below, focusing on points different from the first example. In the first example, the notification of the first user-related information was performed in consideration of the moods of the first user and the second user, but in the second example, the information unique to the second user is also considered. Will be notified. Below, the case where the schedule of the second user is used as the unique information of the second user will be described.

FIG. 11 shows a functional configuration realized by each device of this embodiment. In FIG. 11, a communication support system 1a including a first user terminal 10, a second user terminal 20a, and a server device 30a is shown. The second user terminal 20a includes a schedule management unit 205 in addition to the units shown in FIG. The server device 30a includes a schedule information acquisition unit 306 in addition to the units illustrated in FIG.

The schedule management unit 205 manages the schedule of the second user. The schedule management unit 205 stores, for example, the name (event name) of the event scheduled by the second user and the date and time in association with each other. The schedule information acquisition unit 306 acquires the schedule information of the second user. The schedule information acquisition unit 306 requests the second user terminal 20a for schedule information indicating an event scheduled for a period determined from the current date, for example. When the schedule management unit 205 receives this request, the schedule management unit 205 transmits schedule information representing the corresponding event to the server device 30a. The schedule information acquisition unit 306 acquires the schedule information thus transmitted and supplies it to the notification determination unit 331.

The notification determination unit 331 includes the first mood information acquired by the first mood information acquisition unit 301, the second mood information acquired by the second mood information acquisition unit 302, and the schedule information acquired by the schedule information acquisition unit 306. The necessity of notification to the second user is determined accordingly. In this embodiment, the notification determination unit 331 uses a notification determination table in which the mood of the first user, the mood of the second user, and the type of event included in the schedule information are associated with each other.

FIG. 12 shows an example of the notification determination table of this embodiment. In the example of FIG. 12, the necessity of the notification “not required” is associated with the mood of the first user of “levels 3 to 5” regardless of the mood of the second user and the type of event. If the mood of the first user is “level 2” and the mood of the second user is “level 1 to 3,” the notification is “not required”. On the other hand, when the mood of the second user is “level 4, 5”, the notification is “necessary” if the event type is “company meeting”, and the notification is issued if the event type is “business trip, customer visit”. Is "unnecessary".

If the mood of the first user is “level 1” and the mood of the second user is “level 1”, the notification is “unnecessary”. On the other hand, when the mood of the second user is “level 2 to 5,” the notification is “necessary” if the event type is “in-company meeting, customer visit”, and if the event type is “business trip”. Is "unnecessary".

Upon receiving the first mood information, the second mood information, and the schedule information, the notification determination unit 331 represents the mood of the first user represented by the first mood information and the mood of the second user represented by the second mood information and the schedule information. The necessity of notification associated with the type of event in the notification determination table is referred to. If “necessary”, it is determined that the notification is performed, and if “not required”, it is determined that the notification is not performed. When the notification determination unit 331 determines to perform the notification, the notification determination unit 331 supplies the first mood information, the second mood information, and the schedule information used for the determination to the related information generation unit 332.

When the notification determining unit 331 determines to notify the second user, the related information generating unit 332 includes the first mood information acquired by the first mood information acquiring unit 301 and the second mood information acquiring unit. First user-related information is generated according to the second mood information acquired by 302 and the schedule information acquired by the schedule information acquisition unit 306. In this embodiment, the related information generation unit 332 generates the mood of the first user represented by the first mood information, the mood of the second user represented by the second mood information, the type of event represented by the schedule information, and the generated mood. A related information table in which one type of user related information is associated is used.

FIG. 13 shows an example of the related information table of this embodiment. In the example of FIG. 13, when the mood of the first user is “level 1” and the mood of the second user is “level 2 to 5”, the event type of “in-company meeting, no event” is “first user”. The type of first user-related information "unique information" is associated with the event type "customer visit", and the type of first user-related information "common information" is associated with it.

When the mood of the first user is “level 2” and the mood of the second user is “level 4, 5”, the first user “first user unique information” is added to the event type “no event”. The type of related information is associated with each other, and the type of event “company meeting” is associated with the type of first user related information “common information”. When the related information generation unit 332 receives the first mood information, the second mood information, and the schedule information, the mood of the first user represented by the first mood information and the mood and the schedule information of the second user represented by the second mood information are displayed. The first user related information of the type associated with the type of event to be represented in the related information table is generated.

The processing unit 303 determines the necessity of notification as described above, and when it determines to notify, generates and transmits the first user-related information. Thereby, the processing unit 303 is acquired by the schedule information acquisition unit 306 and the first mood information acquired by the first mood information acquisition unit 301 and the second mood information acquired by the second mood information acquisition unit 302. The notification-related processing described above is performed at a timing corresponding to the schedule information (information unique to the second user in this embodiment). In addition, the processing unit 303 determines which of the unique information of the first user and the common information common to the first user and the second user according to these pieces of information (first mood information, second mood information, and schedule information). The process of notifying the second user of the first user-related information including the is performed as the notification-related process described above.

For example, if the second user notified of the first user-related information is on a business trip, he cannot communicate with the first user, but if the second user is scheduled for an internal meeting or customer visit, then However, there is a possibility that it is possible to speak to the first user. In the present embodiment, the second user is notified in consideration of the schedule of the second user as described above, so that the communication from the second user to the first user is further improved as compared with the case where this schedule is not considered. Can be promoted.

[3] Third Example A third example of the present invention will be described below, focusing on points different from the above example. In the second embodiment, the notification-related processing is performed according to the schedule information of the second user, but in the third embodiment, the notification-related processing is performed according to the tendency of the mood change of the second user.

FIG. 14 shows a functional configuration realized by the server device 30b of this embodiment. The server device 30b includes a weather forecast acquisition unit 308 and a tendency determination unit 309 in addition to the units illustrated in FIG. The weather forecast acquisition unit 308 acquires a weather forecast. The weather forecast acquisition unit 308 receives the weather forecast data from, for example, a service that distributes the weather forecast data, and acquires the weather forecast represented by the data. The weather forecast acquisition unit 308 acquires, for example, a national weather forecast and supplies the weather forecast to the tendency determination unit 309. Further, in the present embodiment, the second mood information acquisition unit 302 supplies the acquired second mood information indicating the mood of the second user to the tendency determination unit 309.

The tendency determination unit 309 determines the tendency of change in the mood of the second user (hereinafter referred to as “change tendency”). In this embodiment, the tendency determination unit 309 determines the change tendency based on the weather forecast at the location of the second user. The server device 30b stores, for example, an address as the unique information of the second user described above. The tendency determination unit 309 extracts the weather forecast of the area including the address of the second user from the nationwide weather forecast supplied from the weather forecast acquisition unit 308. The tendency determination unit 309 determines the mood tendency using the extracted weather forecast and the tendency determination table in which the weather and the increase/decrease value of the mood level are associated with each other.

FIG. 15 shows an example of the tendency determination table. In the example of FIG. 15, when the weather is “clear”, the level is “+1” (that is, the mood improves), when it is “cloudy”, “0” (that is, the mood does not change), and “rain”. Then, it is represented as "-1" (that is, it changes to make the person feel worse). The tendency determination unit 309 sets the mood represented by the second mood information supplied from the second mood information acquisition unit 302 as the mood of the second user today, and increases or decreases the mood level depending on the weather after tomorrow represented by the extracted weather forecast. Is reflected as the second user's mood changing tendency.

FIG. 16 shows an example of the determined mood change tendency. In the example of FIG. 16, the mood level of the second user today is “3”, and the weather after tomorrow is “sunny”, “sunny”, “rainy”, “rainy”, “sunny”. .. Since the tomorrow and the day after tomorrow are “fine”, the tendency judging unit 309 judges that the mood level is changed by “+1” and changed to “4” and “5” according to the tendency judgment table shown in FIG. The tendency determining unit 309 determines that the mood level will change from “−1” to “4” and “3” according to the tendency determination table, because “rain” will occur after 3 days and 4 days, and “5” after 5 days. Since it is "clear", the mood level is incremented by "+1" and judged as "4". The tendency determination unit 309 supplies the transition of the mood level indicating the thus-determined change tendency of the mood to the notification determination unit 331.

The notification determination unit 331 includes the first mood information acquired by the first mood information acquisition unit 301, the second mood information acquired by the second mood information acquisition unit 302, and the second user judged by the tendency judgment unit 309. It is determined whether or not to notify the second user based on the change tendency of mood. In the present embodiment, the notification determination unit 331 uses a notification determination table that associates the mood of the first user, the mood of the second user, the change tendency of the mood, and the necessity of notification.

FIG. 17 shows an example of the notification determination table of this embodiment. In the example of FIG. 17, if the mood of the first user is “level 3 to 5,” the notification is “unnecessary” regardless of the mood of the second user and the mood change tendency. When the mood of the first user is “level 2”, it is “unnecessary” if the mood of the second user is “level 1-3”, but if the mood of the second user is “level 4, 5”, If the mood change tendency is "1 or more falls within 3 days" (meaning that the mood tends to get worse), the notification is "unnecessary", and "not fall more than 1 within 3 days" (mood If it does not tend to worsen), it means that the notification is "necessary". “Decrease by 1 or more within 3 days” means to reach a level one level lower than the present level even once within 3 days.

If the mood of the first user is “level 1”, the mood of the second user is “unnecessary” regardless of the change tendency of the mood if the mood of the second user is “level 1”, and the mood is “level 4, 5” If the mood of the second user is “level 2, 3”, the mood change tendency “increases by 2 or more within 3 days” (the mood tends to improve). If it is), the notification is "necessary", and if "it does not rise more than 2 within 3 days" (it does not tend to make you feel better), the notification is "not required". ing.

In the example of FIG. 17, it is desired to notify the second user when the mood of the first user is depressed (level 1), but when the mood of the second user is not good (levels 2 and 3), 2 The notification is determined to be “necessary” when the user tends to feel better (the level increases by 2 or more within 3 days). Further, although it is desired to notify the second user even when the first user does not feel good (level 2), it is determined that the notification is “unnecessary” when the second user does not feel good (levels 1 to 3). To be done.

Even if the second user feels good (levels 4 and 5), if the second user does not tend to feel bad (the level does not drop by 1 or more within 3 days), the notification is determined to be “necessary”. If the second user tends to feel unwell (the level drops by 1 or more within 3 days), the notification is determined to be “unnecessary”. For example, when the mood of the first user is level 1 and the mood and change tendency of the second user are as shown in FIG. 16, the notification determination unit 331 determines that the mood of the second user today is “level 3”. However, since it is supposed to be "level 5" and "increased by 2 or more within 3 days" after 2 days, the notification is judged as "necessary".

The related information generation unit 332 includes the first mood information acquired by the first mood information acquisition unit 301, the second mood information acquired by the second mood information acquisition unit 302, and the second mood information judged by the tendency judgment unit 309. First user related information is generated according to the change tendency of the user's mood.
FIG. 18 shows an example of the related information table of this embodiment. In the example of FIG. 18, if the mood of the first user is “level 1” and the mood of the second user is “level 4, 5”, “first user unique information” regardless of the changing tendency of the mood of the second user. It is shown that the first user-related information including is notified.

Further, if the mood of the first user is “level 1”, the mood of the second user is “level 2, 3”, and the change tendency of the mood of the second user is “increase by 2 or more within 3 days”, then “common” The first user-related information including “information” is notified, the mood of the first user is “level 2”, the mood of the second user is “level 4, 5”, and the change tendency of the mood of the second user is “within 3 days”. It means that the first user-related information including the “first user unique information” is notified if “1 or more does not fall”.

As described above, the processing unit 303 is determined by the tendency determination unit 309 and the first mood information acquired by the first mood information acquisition unit 301 and the second mood information acquired by the second mood information acquisition unit 302. Notification-related processing is performed according to the change tendency of the mood of the second user. In this way, the notification-related processing is performed according to the change tendency of the mood of the second user, so that the second user communicates with the first user as compared with the case where only the mood of the second user at the present time is considered. Can be taken at a better timing. Further, the topic provided to the second user by the first user-related information can be adapted to the tendency of the mood change of the second user.

[4] Modifications Each of the above-described embodiments is merely an example of the implementation of the present invention, and may be modified as follows. Moreover, you may implement each Example and each modification in combination as needed.

[4-1] Method of Determining Mood Change Trend The method of determining the mood change tendency of the second user described in the third embodiment is not limited to the above.
FIG. 19 shows an example of a functional configuration realized by the server device 30c of this modification. The server device 30c includes a schedule information acquisition unit 306 illustrated in FIG. 11 and a tendency determination unit 309 illustrated in FIG. 14, in addition to the units illustrated in FIG.

The schedule information acquisition unit 306 acquires the schedule information of the second user as described in the description of FIG. 11, and supplies it to the tendency determination unit 309. The tendency determination unit 309 determines the change tendency based on the event represented by the schedule information acquired by the schedule information acquisition unit 306, that is, the event on the schedule of the second user.

FIG. 20 shows an example of the tendency determination table of this modification. In the example of FIG. 20, the event that makes the mood level “+2” is “golf, travel”, the event that makes “+1” is the “drinking party”, and the event that makes “−1” is the “important meeting, important”. Customer visits”. Further, it is also indicated that the period for increasing or decreasing the level is “1 day”, “1 day”, and “3 days” in order. For example, when an "important meeting" is scheduled, the mood level is set to "-1" for three days before the scheduled date.

The tendency determination unit 309 sets the mood represented by the second mood information supplied from the second mood information acquisition unit 302 as the mood of the second user today, and the mood due to the event represented by the schedule information supplied from the schedule information acquisition unit 306. It is judged that the change tendency of mood reflects the increase and decrease of the level of.
FIG. 21 shows an example of the determined change tendency of mood. In the example of FIG. 21, the mood level of the second user today is “3”, and the mood level is “−1” every day for the event “Proposal competition (equivalent to important customer visit)” three days later. To go. Also, since there is a "golf" event four days later, "+2" will be given from three days to four days later.

As a result, the mood levels are "3", "2", "1", "1" (1 is the lowest level, so "1" remains "1"), "3", "3". (In this example, if there is no particular event, the increase/decrease does not increase/decrease). According to this example, it is possible to determine the changing tendency of the mood of the second user, which changes up and down under the influence of the event.

Further, the tendency determination unit 309 may determine the change tendency based on the change history of the mood of the second user.
FIG. 22 shows an example of a change tendency of mood determined as a change history. In the example of FIG. 22A, when the change history of the mood is “4” yesterday and “3” today (both are mood level values), the tendency determination unit 309 determines that the tomorrow is “2”. The change tendency is judged to be "1" the day after tomorrow, "2" after 3 days, and "3" after 4 days. In this example, since the mood level was "-1" from yesterday to today, the decreasing tendency (the level is decreasing by 1 every day) continues until the mood level becomes "1" and becomes "1". After that, it is judged that the opposite trend (an increase in the level by 1 per day) will occur.

In the example of FIG. 22B, when the change history of the mood is “5” yesterday and “3” today, the tendency determination unit 309 determines that the tomorrow is “1”, the day after tomorrow is “3”, and three days later "5" and "3" after 4 days, the change tendency is judged. In this example, since the mood level was changed from "-2" to yesterday to today, the decreasing tendency (the level decreased by 2 per day) continued until the mood level reached "1", and then became "1". After that, the opposite trend of increase (the level increased by 2 per day) continued, and after reaching 5, the opposite trend of decrease (the level decreased by 2 per day) was judged.

According to this example, the more the type of user whose mood changes regularly like a biorhythm, the more accurate the tendency of change can be determined. Note that, in the example of FIG. 22, the mood determination result for two times is used as the change history, but the present invention is not limited to this, and the mood determination result for three times or more may be used as the change history. Further, as a method of determining a future change tendency from a history of past changes, the same method as various predictions such as weather, inventory, and stock price may be used.

Moreover, the tendency determination unit 309 may determine the change tendency based on the attribute of the second user.
FIG. 23 shows an example of a functional configuration realized by the server device 30d of this modification. The server device 30d includes a tendency determination unit 309 illustrated in FIG. 14 and an attribute information acquisition unit 311 in addition to the units illustrated in FIG. The second mood information acquisition unit 302 supplies the acquired second mood information to the tendency determination unit 309 and the attribute information acquisition unit 311.

The attribute information acquisition unit 311 acquires attribute information indicating the attribute of the second user. When the attribute information acquisition unit 311 is supplied with the second mood information, the attribute information acquisition unit 311 refers to the user unique information storage unit 304, and represents the user attribute associated with the user ID of the second user represented by the second mood information, That is, the attribute information of the second user is acquired. The attribute information acquisition unit 311 supplies the acquired attribute information to the tendency determination unit 309.

The tendency determination unit 309 determines the change tendency of the mood of the second user using the attribute information acquired by the attribute information acquisition unit 311. For example, the character of the user is used as the attribute that can be used to determine the change tendency. For example, if the user is rational and has a calm personality, the tendency determination unit 309 determines the change tendency as if the mood change is small and the change cycle is long, and the user is a passionate user who has a strong emotional ups and downs. If so, the tendency of change is judged assuming that the change in mood is large and the cycle of fluctuation is short.

The tendency determination unit 309 uses a tendency determination table that associates user attributes, level increase/decrease values, and increase/decrease periods.
FIG. 24 shows another example of the tendency determination table of this modification. In the example of FIG. 24, when the user attribute is “passionate, emotional, intense,... ”, the level increase/decrease value is “2”, the increase/decrease period is “1 day”, and the user attribute is “calm, In the case of "rational, calm,...", the level increase/decrease value is "1" and the increase/decrease period is "2 days". The increase/decrease period represents a period required for the mood level to change by the level increase/decrease value.

If the attribute of the second user represented by the acquired attribute information includes a word in the user attribute column of the tendency determination table, the tendency determining unit 309 determines the level increase/decrease value and the increase/decrease period associated with the word. To determine the trend of change.
FIG. 25 shows another example of the determined change tendency of mood. In the example of FIG. 25, the change tendencies determined for the user A registered as having a passionate personality as the user attribute and the user B registered as having a calm personality are shown (A, B is a second user in each case. Both the users A and B are in a state in which the mood level tends to decrease such as “4” yesterday and “3” today.

In this case, the tendency determination unit 309 determines that the change tendency of the mood level after tomorrow is “1”, “3”, “5”, “3” for the user A and “3” for the user B. , “2”, “2”, and “1”. In this way, the tendency determination unit 309 determines different change tendencies depending on user attributes, even between users who have similarly changed mood levels. This makes it possible to more accurately determine the mood change tendency of a user who is likely to change his/her mood or a user whose mood changes less than when the user attribute is not taken into consideration.

[4-2] Physical Condition of Second User In each of the above examples, the notification-related processing in which the mood of the first user and the mood of the second user are taken into consideration is performed. Processing may be performed. This physical condition is measured using, for example, the second user terminal.

FIG. 26 shows the hardware configuration of the second user terminal 20e of this modification. The second user terminal 20e includes a sensor 29 in addition to each unit from the CPU 21 to the speaker 28 illustrated in FIG. The sensor 29 measures a value serving as an index indicating the physical condition of the second user. The index indicating the physical condition is, for example, blood pressure, pulse, body temperature, number of steps, or the like. The sensor 29 may be built in the second user terminal 20e, or may be one that measures these indexes in conjunction with a peripheral device (such as a wearable terminal that measures blood pressure). ..

FIG. 27 shows an example of a functional configuration realized by each device of this modification. In FIG. 27, the first user terminal 10, the second user terminal 20e, and the server device 30e included in the communication support system 1e according to the present modification are shown. The second user terminal 20e includes a physical condition index measurement unit 206 and a physical condition information transmission unit 207 in addition to the units illustrated in FIG. The server device 30e includes a physical condition information acquisition unit 313 in addition to the units illustrated in FIG.

The physical condition index measuring unit 206 measures a value serving as an index representing the physical condition of the second user, and supplies the measurement result to the physical condition information transmitting unit 207. The physical condition information transmitting unit 207 transmits physical condition information indicating the physical condition of the second user represented by the index measured by the physical condition index measuring unit 206 to the server device 30e. When the measurement result is supplied from the physical condition index measurement unit 206, the physical condition information transmission unit 207 generates physical condition information based on the measurement result and transmits it to the server device 30e. The physical condition information is, for example, information in which measured values of blood pressure and pulse are associated with the user ID of the second user.

The transmitted physical condition information is received by the server device 30e and supplied to the physical condition information acquisition unit 313. The physical condition information acquisition unit 313 acquires the physical condition information thus supplied, that is, the information indicating the physical condition of the second user, and supplies it to the notification determination unit 331. The notification determination unit 331 includes the first mood information acquired by the first mood information acquisition unit 301, the second mood information acquired by the second mood information acquisition unit 302, and the physical condition acquired by the physical condition information acquisition unit 313. Based on the information, it is determined whether or not to notify the second user. The notification determination unit 331 makes this determination using a notification determination table that associates the mood of the first user, the mood of the second user, the physical condition of the second user, and the necessity of notification.

FIG. 28 shows an example of the notification determination table of this modification. In the example of FIG. 28, if the mood of the first user is “level 3 to 5”, the notification is “unnecessary” regardless of the mood of the second user and the physical condition of the second user. In addition, the mood of the first user is “level 2” and the mood of the second user is “level 1 to 3”, and the mood of the first user is “level 1” and the mood of the second user is “level 1”. In the case of, the notification is "unnecessary".

On the other hand, when the mood of the first user is “level 2” and the mood of the second user is “level 4, 5”, the notification is “necessary” if the physical condition of the second user is “body temperature is lower than 37 degrees”. Yes, if the body temperature is 37 degrees or higher, the notification is not required. If the mood of the first user is “level 1” and the mood of the second user is “level 2 to 5”, and the physical condition of the second user is “body temperature is lower than 38 degrees”, the notification is “necessary”. Yes, if the body temperature is 38 degrees or higher, the notification is "unnecessary". In this example, while basically refraining from notification to the second user who is unwell, depending on the mood states of the first and second users, the first user is allowed to communicate with the user even if they are somewhat unwell. Therefore, the second user is notified.

The related information generation unit 332 is acquired by the first mood information acquired by the first mood information acquisition unit 301, the second mood information acquired by the second mood information acquisition unit 302, and the physical condition information acquisition unit 313. The first user-related information corresponding to the physical condition information is generated.
FIG. 29 shows an example of the related information table of this modification. In the example of FIG. 29, when the mood of the first user is “level 1” and the mood of the second user is “level 2 to 5”, the physical condition of the second user is “body temperature is 37 degrees or more and less than 38 degrees”. If there is, the first user-related information including “common information” is notified, and if “the body temperature is less than 37 degrees”, the first user-related information including “first user-specific information” is notified. There is.

Further, when the mood of the first user is “level 2”, the mood of the second user is “level 4, 5” and the physical condition of the second user is “body temperature is less than 37 degrees”, “first user unique information” It is shown that the first user-related information including is notified. In this example, if the body temperature of the second user is less than 37 degrees, it is easy to maintain the ability to concentrate on the conversation. Although it is provided as a topic, if the body temperature exceeds 37 degrees, it becomes difficult to concentrate on the conversation due to heat, so information that the second user is likely to be interested in (common unique information) or information that facilitates casual conversation (general information) ) Is offered as a topic.

As described above, the processing unit 303 acquires the first mood information acquired by the first mood information acquisition unit 301, the second mood information acquired by the second mood information acquisition unit 302, and the physical condition information acquisition unit 313. Notification-related processing is performed according to the physical condition information. In this way, the notification-related processing is performed according to the physical condition of the second user, so that the second user can more easily communicate with the first user as compared with the case where the physical condition is not taken into consideration.

[4-3] Notification History In the notification by the processing unit 303, the history of notification to the second user may be considered.
FIG. 30 shows an example of a functional configuration realized by the server device 30f of this modification. The server device 30f includes a notification history storage unit 316 in addition to the units illustrated in FIG. When the related information transmitting unit 333 of this modification transmits the first user related information to the destination associated with the second user, the related information transmitting unit 333 supplies the user ID of the second user to the notification history accumulation unit 316.

The notification history storage unit 316 stores a history of notifications to the second user by the processing unit 303. When the user ID of the second user is supplied from the related information transmission unit 333, the notification history storage unit 316 stores the notification history information in which the date and time when the user ID is supplied and the user ID are associated with each other. The history of notifications to the second user is accumulated. When the first mood information and the second mood information are supplied, the notification determination unit 331 reads out the notification history information including the user ID represented by the second mood information from the notification history accumulation unit 316, and the first mood information, Whether or not to notify the second user is determined based on the second mood information and the notification history information.

FIG. 31 shows an example of the notification determination table of this modification. In the example of FIG. 31, if the mood of the first user is “level 3 to 5”, the notification is “unnecessary” regardless of the mood of the second user and the physical condition of the second user. In addition, the mood of the first user is “level 2” and the mood of the second user is “level 1 to 3”, and the mood of the first user is “level 1” and the mood of the second user is “level 1”. In the case of, the notification is "unnecessary".

On the other hand, when the mood of the first user is “level 2” and the mood of the second user is “level 4, 5”, the notification history (the number of notifications per month) to the second user is “less than 5 times/month. ", the notification is "necessary", and "5 times/month or more", the notification is "unnecessary". Further, when the mood of the first user is “level 1” and the mood of the second user is “level 2 to 5”, if the notification history to the second user is “less than 10 times/month”, the notification is “necessary”. If it is “10 times/month or more”, the notification is “unnecessary”. In this example, the notification is refrained from being notified to the second user who has received too many notifications. The notification determination unit 331 supplies the read notification history information to the related information generation unit 332 together with the first mood information and the second mood information.

The related information generation unit 332 stores the first mood information acquired by the first mood information acquisition unit 301, the second mood information acquired by the second mood information acquisition unit 302, and the notification history storage unit 316. The first user-related information corresponding to the notification history information is generated.
FIG. 32 shows an example of the related information table of this modification. In the example of FIG. 32, when the mood of the first user is “level 1” and the mood of the second user is “level 2 to 5,” the history of notification to the second user is “5 times/month or more 10 times/ If less than "month", the first user-related information including "common information" is notified, and if "less than 5 times/month", the first user-related information including "first user-specific information" is notified. Is represented.

If the mood of the first user is “level 2”, the mood of the second user is “level 4, 5”, and the history of notification to the second user is “less than 5 times/month”, “first user specific” It is shown that the first user-related information including “information” is notified. In this example, if the history of notifications to the second user is less than 5 times/month, the burden is still light, so the unique information of the first user, which is not directly related to the second user but which is likely to be of interest to the first user, is displayed. It will be provided as a topic, but if it is done more than 5 times/month, the burden on the second user will be heavy, so information that the second user is likely to be interested in (common unique information) or information that facilitates easy conversation ( General information) is provided as a topic.

As described above, the processing unit 303 stores the first mood information acquired by the first mood information acquisition unit 301, the second mood information acquired by the second mood information acquisition unit 302, and the notification history storage unit 316. The notification-related processing is performed according to the notification history (the notification history to the second user) represented by the notified notification history information. By performing the notification-related processing in accordance with the notification history to the second user as described above, it is possible to prevent the number of notifications from being too large and the burden on the second user to be too large as compared with the case where the notification history is not taken into consideration. be able to. The notification history information may be stored in an external device (second user terminal, external storage device, etc.). In that case, the processing unit 303 may acquire and use the notification history information accumulated from the external device.

[4-4] Plural first users and plural second users There may be plural sets of first users and second users (sets of users whose communication is supported by the communication support system). Further, the number of first users and second users in each set may be plural. In this case, the notification determination unit 331 stores, for example, a user correspondence table in which the user IDs of the first user and the user IDs of the second user that are paired with each other are stored, and the supplied first mood information represents the user correspondence table. When the second mood information indicating the user ID associated with the user ID in the user correspondence table is supplied, the necessity of notification is determined based on the first mood information and the second mood information.

[4-5] Notification Timing (1)
In the first embodiment, for example, the processing unit 303 notifies the first user-related information at the timing when both the first mood information and the second mood information forming a pair are acquired, but the timing of the notification is not limited to this. .. The processing unit 303 may perform the notification at a predetermined time such as lunch break or a time period when the work ends.

In addition, the processing unit 303 determines, for example, that the timing at which both the first mood information and the second mood information are acquired is an event time zone represented by the schedule information acquired by the schedule information acquisition unit 306 illustrated in FIG. 11. In some cases, the notification may be given after the time period ends. In addition, the processing unit 303 performs notification for a specific event (important meeting, customer visit, etc.) by removing the time period, and other events (movement, private errand, etc.) by the time period. May be performed. In any case, it is possible to prevent the second user from being notified during a time period when it is difficult for the second user to see the first user related information.

Further, the processing unit 303, when performing the notification related processing related to the notification of the first user related information to each of the plurality of second users, the first method in which the plurality of second users share the notification timing. May be used, or a second method may be used in which a plurality of second users do not use the same notification timing. In the notification by the second method, the timing may be different for each of the plurality of second users, or the timing may be different between the first group and the second group among the plurality of second users. .. There may be three or more groups, or groups and individuals may be mixed. Further, even if the notification is made by the second method, the timing is usually not common, but the notification timing may be common by chance.

For example, the processing unit 303 notifies the users A, B, and C when the time set in common for all the users is reached (notification by the first method), or is set for each user. Notification is given when the times are different (notification by the second method). In addition, when the second method is used, the processing unit 303 notifies each second user when both the first mood information and the second mood information have been acquired and collected, or after a predetermined time has elapsed from that time. The timing of notification may be changed by performing the above (in this case, the timing may happen to be the same).

Further, the processing unit 303 may perform the notification-related processing by any one of the above-described first method and second method, depending on the type of the first user-related information. The processing unit 303 performs the notification related process by the first method for the second user who notifies the first user related information including the common information, and notifies the first user related information including the first user unique information. The notification-related processing is performed by the second method for the second user who performs the notification. When the first user-related information corresponding to the first and second mood information is generated, the type of the first user-related information differs depending on the second user. Therefore, the group notified by the first method and the second Will be separated from the group notified by the method.

In addition, even when the type of the first user-related information is fixed regardless of the mood information, either the first method or the second method is selected depending on the fixed type of the first user-related information. It suffices if the notification-related processing is performed by this method. When the notification is made by the first method, the interval between the timings at which the plurality of second users try to speak to the first user is likely to be wider than when the second method is used. On the contrary, when the notification is made by the second method, the interval between the timings at which the plurality of second users try to speak to the first user tends to be narrower than in the case where the first method is used.

Even if the topics are duplicated among a plurality of second users, it is natural as long as it is a topic related to common information (because the attributes common to the first user may be different from the general information for each second user). A topic about user attribute information can be unnatural. In the present modification, notification is made in accordance with each of the cases where it is better to shift the timings at which a plurality of second users call the first user in this way, and where there is no problem in matching them. be able to.

[4-6] Notification timing (2)
When there are a plurality of first users paired with the second user, the notification timing for each may be the same or different.
FIG. 33 shows an example of a functional configuration realized by the server device 30g of this modification. The server device 30g includes an attribute information acquisition unit 317 and a priority order determination unit 318 in addition to the units illustrated in FIG.

In this modification, the first mood information acquisition unit 301 supplies the acquired first mood information to the attribute information acquisition unit 317. The attribute information acquisition unit 317 acquires attribute information indicating the attribute of the first user. When the attribute information acquisition unit 317 is supplied with the first mood information, the attribute information acquisition unit 317 refers to the user unique information storage unit 304, and represents the user attribute associated with the user ID of the first user represented by the first mood information, That is, the attribute information of the first user is acquired. The attribute information acquisition unit 317 supplies the acquired attribute information to the priority order determination unit 318.

When there are a plurality of first users, the priority determination unit 318 determines the priority of each of the plurality of first users based on the attributes of the first users. For example, the priority order determination unit 318 indicates the priority order of a user who has a tendency to make a great change in mood with a personality such as “passionate, emotional, intense,... ”Represented in FIG. 24 as “calm, rational, It is set higher than the priority order of the user who tends to have little change in mood due to the character such as "calm...". Other than this, for example, the priority determination unit 318 may increase the priority of a user who is younger, or may set the priority of a user who is working indoors to be higher than the priority of a user who is working outside.

The priority determination unit 318 supplies the notification determination unit 331 with priority information associated with the user IDs of the plurality of first users and the information indicating the determined priority (for example, the priority order). The notification determination unit 331 first determines the necessity of notification for the first user having the highest priority represented by the supplied priority information. If the notification determining unit 331 determines that the notification is unnecessary, the notification determining unit 331 determines whether or not to notify the first user having the next highest priority, and repeats this until it determines that the notification is necessary.

When the notification determining unit 331 determines that the notification is necessary, the notification determining unit 331 determines whether or not to notify the first user having the next highest priority after a predetermined time has elapsed. In this way, the processing unit 303 sets the first user-related information for each of the plurality of first users to the timing corresponding to the priority order determined for each first user (in this example, the higher the priority order, the earlier the time). The second user is notified at the timing). This avoids concentration of notifications of the first user-related information about the plurality of first users to the second user, and enables early communication to the first user having a high priority. You can

In the above example, the higher the priority is, the earlier the notification is sent, but the processing unit 303 is not limited to this. For example, the higher the priority, the higher the possibility that the second user will see the notification (commuting to work. Time or lunch break time). In this case, the first user-related information about the first user having a low priority is notified at a timing (early morning or midnight) when the second user is unlikely to see the notification. This ensures that the first user-related information about the first user with a higher priority is more surely seen by the second user than the first user-related information about the first user with a low priority. You can

The priority order may be determined by another method. The priority determination unit 318 determines the priority of each of the plurality of first users, for example, based on the type of the first user related information. The priority determination unit 318 is, for example, of the first user notified of the first user-related information including the first user-specific information, rather than the first user notified of the first user-related information including the common information. Increase the priority. In this case, the second user can communicate with the first user whose first user-specific information has been provided as a topic earlier than the first user who has been provided with the common information as a topic.

In addition, the priority determination unit 318 may determine the priority based on the acquired first mood information. In this case, the priority determination unit 318 increases the priority as the mood level represented by the acquired first mood information is lower, for example. When the first user-related information corresponding to the first mood information is generated, the type of the first user-related information described above is also determined according to the first mood information, and thus the type of the first user-related information. It can be said that the determination of the priority order on the basis of is based on the first mood information.

When the tendency determination unit 309 illustrated in FIG. 14 or the like determines the change tendency of the mood of the first user, the priority determination unit 318 may determine the priority order based on the determined change tendency of the mood. Good. In this case, the priority determination unit 318 gives a higher priority to, for example, a user who is in a mood lowering tendency. In any case, it is desirable that the user who should communicate earlier is notified of the first user-related information about the first user at an earlier timing.

[4-7] Communication Frequency The communication frequency of the first user and the second user may be used.
FIG. 34 shows an example of a functional configuration realized by each device of this modification. In FIG. 34, the first user terminal 10, the second user terminal 20h, and the server device 30h included in the communication support system 1h according to the present modification are shown. The second user terminal 20h includes a frequency information storage unit 208 and a frequency information transmission unit 209 in addition to the units shown in FIG. The server device 30h includes a frequency information acquisition unit 319 in addition to the units illustrated in FIG.

The frequency information storage unit 208 stores frequency information indicating the frequency of communication between the second user and the first user. The frequency information is represented by, for example, the number of emails sent and received with the first user, the number of posts to the SNS account of the first user, the number of calls with the first user, and the like. The frequency information storage unit 208 stores, for example, the email address of the first user, periodically requests the email software for the number of emails sent and received for that address, and is supplied in response. The number of cases is stored as frequency information.

The frequency information transmitting unit 209 transmits the frequency information accumulated in the frequency information accumulating unit 208 to the server device 30h. The server device 30h supplies the transmitted frequency information to the frequency information acquisition unit 319. The frequency information acquisition unit 319 acquires the supplied frequency information, that is, information indicating the frequency of communication between the second user and the first user. The frequency information acquisition unit 319 supplies the acquired frequency information to the notification determination unit 331.

FIG. 35 shows an example of the notification determination table of this modification. In the example of FIG. 35, when the mood of the first user is “level 2” and the mood of the second user is “level 4, 5”, the communication frequency (the number of times of communication per week) is “5 times/week or more”. If so, the notification is "necessary", and if "5 times/week or less", the notification is "unnecessary". Further, when the mood of the first user is “level 1” and the mood of the second user is “level 2 to 5,” if the communication frequency is “10 times/week or more”, the notification is “necessary” and “not required”. If "10 times/week or less", the notification is "unnecessary". In this example, the notification is given to the second user who is likely to successfully communicate with the first user, that is, the second user who has a high communication frequency.

FIG. 36 shows an example of the related information table of this modification. In the example of FIG. 36, if the mood of the first user is “level 1” and the mood of the second user is “level 2 to 5,” if the communication frequency is “10 times/week or more”, then “first user” The first user-related information including "unique information" is notified, and if "5 times/week or more and 10 times/less than week", the first user-related information including "common information" is notified. Further, when the mood of the first user is “level 2”, the mood of the second user is “level 4, 5”, and the communication frequency is “5 times/week or more”, the first user relation including “common information” Information will be notified.

In this example, common information that facilitates easy conversation is provided as a topic to the second user who has a low communication frequency. As described above, the processing unit 303 of the present modification example acquires the first mood information acquired by the first mood information acquisition unit 301, the second mood information acquired by the second mood information acquisition unit 302, and the frequency information acquisition. The notification related processing is performed according to the frequency information acquired by the unit 319, that is, the communication frequency of the first user and the second user. In this way, the notification-related processing is performed according to the communication frequency of the first user and the second user as well, so that the communication of the first user and the second user becomes smoother than in the case where the communication frequency is not considered. Can be taken.

The communication frequency may be used for the priority determination by the priority determination unit 318 shown in FIG. For example, the priority order determination unit 318 sets the priority order higher (or lower) for the first user who has a higher communication frequency with the second user. As a result, the first user-related information about the first user, which enables smooth communication with the second user, can be notified at an earlier (or later) timing.

[4-8] Notification-related processing according to unique information of second user Unique information of the second user used in the second embodiment is not limited to schedule information. The processing unit 303 may use the hobby of the second user as the unique information of the second user, for example. Specifically, when the hobby of the second user is related to the time, the processing unit 303 increases the mood level represented by the second mood information (adds a specific value, (Multiplying a coefficient), determining whether notification is possible or not, and generating first user-related information.

Hobbies related to time are, for example, skiing and snowboarding (hobbies related to winter), surfing and beach volleyball (hobbies related to summer). Other examples include Hyakunin Isshu (hobbies related to the New Year), watching high school baseball games (hobbies related to the season of Koshien in spring and summer), watching professional golf (hobbies related to the timing of the four major major events). Accordingly, when the user can devote himself/herself to his/her hobbies and is easily uplifted, the notification-related processing can be performed according to the mood. Further, the birthday of the second user and the birthday of the family of the second user may be used as the unique information of the second user. In this case, the processing unit 303 determines that the mood of the second user is likely to be raised before and after the birthday, increases the mood level represented by the second mood information, and determines whether notification is possible or not. Generate related information.

Besides, for example, the chronic disease of the second user may be used as the unique information of the second user. In this case, the processing unit 303 determines that the mood of the second user is likely to be depressed at a time when the physical condition is bad due to chronic illness (for example, spring in the case of hay fever, winter in the case of joint pain), and the mood level represented by the second mood information is set. The number is decreased to determine whether notification is possible or not, and the first user related information is generated. In any case, the notification-related processing can be performed according to the mood of the second user who is likely to move up or down at a specific time represented by the unique information of the second user.

[4-9] Type of First User-Related Information The first user-related information notified by the processing unit 303 is not limited to the above. For example, it may be one of the determination result information A1 shown in FIG. 9, unique information (user attribute information A2, schedule information A3), and common information, or may be a combination of a plurality of them. An image for notification that does not include any of these may be notified as the first user-related information. If the second user knows that the display of the notification image means that the first user feels uncomfortable, then the second user is in a bad mood for the first user. Based on the above, it is possible to take an action of taking some communication with the first user.

[4-10] Notification-related processing according to first mood information, etc. The processing unit 303 performs the notification-related processing using the notification determination table shown in FIG. 6, the related information table shown in FIG. 7, and the like. The contents of are not limited to those described above. For example, instead of the notification determination table shown in FIG. 12, the processing unit 303 stores a plurality of notification determination tables in which the mood of the first user, the mood of the second user, and the necessity of notification are stored, and the type of event is stored. You may select the notification determination table used according to.

Even in this case, the processing unit 303 is acquired by the schedule information acquisition unit 306 and the first mood information acquired by the first mood information acquisition unit 301 and the second mood information acquired by the second mood information acquisition unit 302. The above-mentioned notification-related processing will be performed at a timing corresponding to the schedule information. Further, the processing unit 303 may use a predetermined algorithm without using the table to determine whether notification is necessary or the type of information included in the first user-related information. For example, the notification determination unit 331 may determine to perform the notification when the mood level of the first user is less than the threshold and the mood level of the second user is greater than or equal to the threshold. In either case, the notification-related processing may be performed according to the mood information of the first user and the mood of the second user.

[4-11] Mood Judgment Method Although the mood judgment units 101 and 201 judge the mood from the voices of the respective users (first user and second user) in each of the above examples, the mood judgment method is this. Not exclusively. The mood determination unit may determine the user's mood from the measurement results of the user's blood pressure, pulse rate, body temperature, number of steps, etc. measured by a sensor such as the sensor 29 shown in FIG. If it is too low or too low, it will feel bad). In addition, the mood determination unit may determine the mood by analyzing the face of the user captured by the digital camera function of the smartphone. For this determination, a known technique such as the technique described in JP2013-300A may be used.

[4-12] Method of Obtaining Mood Information The method of obtaining mood information is not limited to the above. For example, the first user inputs his/her mood to the first user terminal, and the mood information transmission unit 102 generates and transmits the first mood information representing the inputted mood, whereby the first mood information acquisition unit 301 The first mood information is obtained (the second mood information is obtained in the same way). Even in this case, similarly to the above-described embodiment, it is possible to provide the second user with information that is easy to talk about according to their moods.

[4-13] Notification-related processing The notification-related processing performed by the processing unit 303 according to the first mood information and the second mood information is not limited to the above. For example, the processing unit 303 uses only one or two of the process of determining whether notification is possible, the process of generating the first user-related information, and the process of transmitting the first user-related information as the first mood information and It may be performed according to the second mood information, and the remaining processing may be performed regardless of the both mood information, or may be performed according to one mood information.

The processing unit 303 performs, for example, the process of determining whether or not to notify the second user, without using the first mood information acquired by the first mood information acquisition unit 301. In this case, the processing unit 303 determines whether or not the notification can be performed, for example, by using the notification determination table in which the mood of the second user represented by the second mood information and the necessity of the notification are associated with each other. The processing unit 303 may perform a process of determining whether notification is possible based on only the second mood information acquired by the second mood information acquisition unit 302, or the second user described above in addition to the second mood information. The processing may be performed in accordance with the unique information of No. 2, the change tendency of the mood of the second user, and the like.

Further, the processing unit 303 may always notify without making a determination as to whether notification is possible. Further, the processing unit 303 performs, instead of the process of generating the first user-related information, a process of acquiring the first user-related information from an external device or a process of extracting a notification from a plurality of the first user-related information. , You may go according to both mood information. In short, if the processing unit 303 performs at least one process (notification-related process) related to the notification of the first user-related information to the second user, in accordance with the first mood information and the second mood information. Good.

[4-14] Device that realizes each unit The device that realizes each function shown in FIG. 5 and the like is not limited to the above.
FIG. 37 shows an example of a functional configuration realized by each device of this modification. In the example of FIG. 37, a communication support system 1k including a first user terminal 10 and a second user terminal 20k is shown.

The second user terminal 20k includes, in addition to the mood determination unit 201 and the related information output unit 204 illustrated in FIG. 5, a first mood information acquisition unit 301, a second mood information acquisition unit 302 included in the server device 30, A processing unit 303, a user unique information storage unit 304, and a general information storage unit 305 are provided. The processing unit 303 includes a notification determination unit 331 and a related information generation unit 332. In this example, the second user terminal 20k acquires the first mood information and the second mood information, and performs the notification related process according to the both mood information.

Other than the example of FIG. 37, for example, the function of the schedule management unit 205 illustrated in FIG. 11 may be realized by the server device, or another external device that is neither the second user terminal nor the server device may be realized. Further, each function provided in the server device such as the first mood information acquisition unit 301, the second mood information acquisition unit 302, and the processing unit 303 may be realized by an information processing device other than the server device. In any case, any one or more of the information processing devices may realize the functions shown in FIG. 5 and the like.

[4-15] Psychosomatic State In each of the above examples, the notification-related processing according to the mood state of the first user and the second user was performed, but the notification-related process according to the physical state including the physical condition, not the mood. Processing may be performed.
FIG. 38 shows an example of a functional configuration realized by each device of this modification. In the example of FIG. 38, a communication support system 1m including a first user terminal 10m, a second user terminal 20m, and a server device 30m is shown.

The first user terminal 10m includes a mind-body state determination unit 103 and a mind-body state information transmission unit 104. The second user terminal 20m includes a mind-body state determination unit 210 and a mind-body state information transmission unit 211. The server device 30m includes a first mind-body state information acquisition unit 321 and a second mind-body state information acquisition unit 322.

The psychosomatic state determination unit 103 determines the psychosomatic state of the first user. The state of mind and body here includes all states of mind and body such as illness and injury in addition to the above-mentioned mood and physical condition. For example, the physical and mental condition determination unit 103 determines the mood of the first user from the voice and measures the value indicating the index of the physical condition of the first user similarly to the physical condition index measurement unit 206 illustrated in FIG. Determine the physical condition of the user. The determination result of the physical condition is represented by a plurality of levels like the determination of mood, for example.

In addition, the physical and mental condition determination unit 103 displays an inquiry screen for asking whether there is illness or injury, and when the user performs an operation indicating that there is illness or injury, the first user may be ill or injured. It is determined that there is a state. Note that this determination may be performed, for example, by acquiring the user attribute from the app if the app of the healthcare system stores the user attribute including the state of illness or injury in the device itself. The psychosomatic state determination unit 103 supplies information indicating the result of the determination of the psychosomatic state in this way (values indicating mood and physical condition, information on user attributes, etc.) to the psychosomatic state information transmission unit 104.

The mind-body state information transmission unit 104 generates the first mind-body state information as if the mood information transmission unit 102 generated the first mood information, and transmits the generated first mind-body state information to the server device 30m. The first psychosomatic state information acquisition unit 321 of the server device 30m acquires the first psychosomatic state information thus transmitted. The mind-body state determination unit 210 and the mind-body state information transmission unit 211 provide the second user with the same functions as the mind-body state determination unit 103 and the mind-body state information transmission unit 104, and these functions are transmitted to the server device 30m. The second psychosomatic state information acquisition unit 322 acquires the second psychosomatic state information. The first psychosomatic state information is an example of the “first information” of the present invention, and the first psychosomatic state information acquisition unit 321 is an example of the “first acquisition unit” of the present invention. The second psychosomatic state information is an example of the “second information” in the present invention, and the second psychosomatic state information acquisition unit 322 is an example of the “second acquisition unit” in the present invention.

The processing unit 303 of the present modification performs the above-described notification-related processing by performing the first mental/physical state information acquired by the first physical/physical state information acquisition unit 321 and the second mental/physical state information acquired by the second mental/physical state information acquisition unit 322. Depending on the status information. According to this modification, it is possible to provide the second user with information that is easy for both parties to talk about depending on both the physical and psychological state of the first user and the physical and mental state of the second user.

[4-16] Category of Invention The present invention can be regarded as an information processing apparatus such as a server apparatus, a first user terminal and a second user terminal, and a communication support system including those apparatuses. Further, the present invention can be regarded as an information processing method for realizing the processing executed by each device, and also as a program for causing a computer controlling each device to function. This program may be provided in the form of a recording medium such as an optical disc having the program stored therein, or may be provided in the form of being downloaded by a computer via a network such as the Internet and installed and made available. May be done.

DESCRIPTION OF SYMBOLS 1... Communication support system, 2... Network, 10... 1st user terminal, 20... 2nd user terminal, 30... Server device, 101, 201... Mood determination part, 102, 202... Mood information transmission part, 103, 210... Mental and physical condition determination unit, 104, 211... Mental and physical condition information transmission unit, 203... Related information acquisition unit, 204... Related information output unit, 205... Schedule management unit, 206... Physical condition index measurement unit, 207... Physical condition information transmission unit, 208 ... Frequency information storage unit, 209... Frequency information transmission unit, 301... First mood information acquisition unit, 302... Second mood information acquisition unit, 303... Processing unit, 304... User unique information storage unit, 305... General information storage unit , 306... Schedule information acquisition unit, 308... Weather forecast acquisition unit, 309... Trend determination unit, 311, 317... Attribute information acquisition unit, 313... Physical condition information acquisition unit, 316... Notification history storage unit, 318... Priority order determination unit 319... Frequency information acquisition unit, 321... First psychosomatic state information acquisition unit, 322... Second psychosomatic state information acquisition unit, 331... Notification determination unit, 332... Related information generation unit, 333... Related information transmission unit.

Claims (11)

A first acquisition unit that acquires first information indicating the physical and mental condition of the first user;
A second acquisition unit that acquires second information indicating the physical and physical condition of the second user who is a notification destination of related information that promotes communication from the second user to the first user;
A determination unit that determines whether or not to notify the related information to the second user based on the acquired first information and the acquired second information, and determines the mood of the first user. worse than a predetermined reference, and determined that the mood of the second user performs the notification of the relevant information to the second user if better than the predetermined criterion is indicated by the first information and the second information A determination unit that performs a process
A transmitting unit that transmits the notification of the related information to the destination of the second user stored in advance in the device itself when the determination unit determines that the notification of the related information is given to the second user. An information processing apparatus including. The first acquisition unit acquires, as the first information, information indicating the mood of the first user, which is determined from the voice of the first user,
The information processing apparatus according to claim 1, wherein the second acquisition unit acquires, as the second information, information indicating a mood of the second user determined from a voice of the second user. According to the acquired first information and the acquired second information, the transmission unit stores information specific to the first user, which is stored in advance in the device itself, the first user and the second information. The information processing apparatus according to claim 1, wherein the notification is transmitted by using information including any of information common to users as the relevant information. The said transmission part transmits the said notification at the timing according to the acquired said 1st information and the acquired said 2nd information, and the information peculiar to the said 2nd user. The information processing device according to item. A tendency judging unit for judging a tendency of the mood change of the second user,
The information processing according to claim 1, wherein the determination unit performs the processing according to the acquired first information and the acquired second information, and the determined tendency. apparatus. The determination unit performs the process according to the acquired first information and the acquired second information, and the communication frequency of the first user and the second user. The information processing device according to item 1. 7. The determination unit performs the process according to the acquired first information and the acquired second information, and a notification history of the related information to the second user. The information processing device according to item 1. When the transmitting unit performs a process related to notification of related information to each of the plurality of second users, a method of making notification timing common to the plurality of second users according to the type of each related information The information processing apparatus according to any one of claims 1 to 7, wherein the notification is transmitted by any one of a method in which the notification timing is not shared by the plurality of second users. When there are a plurality of the first users, a priority order determination unit that determines a priority order of each of the plurality of first users based on the attribute of the first user or the first information,
The transmission unit transmits the notification to the second user at a timing corresponding to the priority determined for each of the related information about each of the plurality of first users. The information processing apparatus according to item 1. The process includes a plurality of processes including a process of determining whether to notify the second user,
The information processing apparatus according to claim 1, wherein the determination unit performs the process of determining whether or not the notification is possible without using the acquired first information. A first acquisition step in which any one of the one or more information processing devices acquires first information indicating the physical and mental condition of the first user;
A second acquisition step in which any one of the one or more information processing devices acquires second information indicating a physical and physical condition of a second user who is a notification destination of related information for promoting communication from the second user to the first user; ,
A determination step of determining whether any of the one or more information processing devices notifies the second user of the related information based on the acquired first information and the acquired second information. a is mood of the first user is poor than a predetermined reference, and the second when the mood of the second user is better than the predetermined criterion is indicated by the first information and the second information A determination step for performing a process of determining to notify the user of the relevant information,
A transmission step of transmitting a notification of the relevant information to the destination of the second user stored in advance in the device itself when it is determined by the determination step that the second user is notified of the relevant information; An information processing method comprising:

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