JP6703675B2 - Service rebooking apparatus, service rebooking method, and service rebooking program - Google Patents

Description

The present invention relates to a service re-reservation device, a service re-reservation method, and a service re-reservation program, which accept re-reservation of a service whose start time is fixed when the reservation of the service is canceled in advance.

Cancellation right before the reservation at the restaurant (advance cancellation, so-called “Dotacan”) and No show (even though the reservation was made, do not contact the restaurant at that time or ignore the contact of the restaurant) Not coming to the store) not only eats, but also consumers. Therefore, the Ministry of Economy, Trade and Industry has published Non-Patent Document 1.

Non-Patent Document 1 describes cancellation purchase and resale (favorable reservation) as one of IT utilization cases. This is because the Diners Club (registered trademark) purchases the vacant seats of the restaurant caused by the last-minute cancellation, and the diners club (registered trademark) members receive the vacant seats of the restaurant in real time through the LINE (registered trademark) communication application. It is a mechanism to notify and resell to. Members can make reservations and payments through "Pocket Concierge" operated by Pocket Concierge Co., Ltd.

Experts' study group on external environment maintenance for high added value of service industry, "No show (unauthorized cancellation at restaurants) countermeasure report", Ministry of Economy, Trade and Industry, November 1, 2018

Customers are likely to purchase it immediately when they are notified that a seat is available at a well-known store that is difficult to book.
However, vacant seats may remain unsold. It is highly likely that empty seats will remain unsold at restaurants with many competitors.

An object of the present invention is to provide a service re-reservation device, a service re-reservation method, and a service re-reservation program that can increase the possibility of purchasing a service that has been canceled and resold.

In order to achieve the above object, the service re-reservation apparatus of the present invention is
For the original service, which is the service for which the reservation has been canceled, includes the reservation identification information, the start time, one or more contents, the unit price for each content, and the number of reservations for each content, and the total number of reservations A cancellation information table that stores cancellation information in which is 2 or more,
Use the reservation identification information of the original service included in the cancellation information, the start time, one or more contents, unit price information for each of the contents, and each content of the re-provision service provided based on each content of the original service. The unit price to be paid by the user and the unit price for each content of the re-provision service obtained based on the unit price for each content of the original service and/or information on the discount rate of the re-provision service for the original service, And re-provision service information including information about the upper limit number of reservable services for each content of the re-provision service obtained based on the number of reservations for each content of the original service is transmitted to one or more predetermined user terminals. A transmitter that can
The reservation identification information included in the re-provision service information transmitted to the predetermined user terminal by the transmission unit, and the re-provision service specified by the reservation identification information, which is determined by the user of the predetermined user terminal. One or more re-provision reservation information including the number of reservations for each content of the re-provision service for which a reservation is requested is received from each of the predetermined user terminals, and the re-provision reservation information is received. A receiving unit that selects re-provisioning reservation information according to predetermined conditions,
Equipped with
The maximum number of reservations possible for each content included in the re-provided service information is the number of reservations for each content of the original service included in the cancellation information,
The receiving unit selects only one piece of re-provision reservation information according to the predetermined condition,
Included in the unit price for each content of the re-provision service specified by the reservation identification information included in the re-provision reservation information selected by the receiving unit or the discount rate of the re-provision service with respect to the original service and the re-provision reservation information The charge for the re-provision service is obtained based on the number of reservations for each content, and the re-provision service charge and the unit price for each content of the original service included in the cancellation information stored in the cancellation information table and for each content A calculation unit is provided that calculates a cancellation fee for the original service reservation based on the original service charge calculated based on the number of reservations.

Further, the service re-reservation device of the present invention is
For the original service, which is the service for which the reservation has been canceled, includes the reservation identification information, the start time, one or more contents, the unit price for each content, and the number of reservations for each content, and the total number of reservations A cancellation information table storing cancellation information in which the number is 2 or more,
Use the reservation identification information of the original service included in the cancellation information, the start time, one or more contents, unit price information for each of the contents, and each content of the re-provision service provided based on each content of the original service. The unit price to be paid by the user and the unit price for each content of the re-provision service obtained based on the unit price for each content of the original service and/or information on the discount rate of the re-provision service for the original service, And re-provision service information including information about the upper limit number of reservable services for each content of the re-provision service obtained based on the number of reservations for each content of the original service is transmitted to one or more predetermined user terminals. A transmitter that can
The reservation identification information included in the re-provision service information transmitted to the predetermined user terminal by the transmission unit, and the re-provision service specified by the reservation identification information, which is determined by the user of the predetermined user terminal. One or more re-provision reservation information including the number of reservations for each content of the re-provision service for which a reservation is requested is received from each of the predetermined user terminals, and the re-provision reservation information is received. A receiving unit that selects re-delivery reservation information according to predetermined conditions,
Equipped with
The cancellation information includes only one of the contents,
Reservation identification information, one or more user identification information for identifying the user of the re-provision service specified by the reservation identification information, and the unit price of the content paid by the user identified by each of the user identification information. Or a reservation including the discount rate of the re-providing service applied to the user identified by the user identification information and the number of reservations of the content reserved by the user identified by the user identification information. It has a reserved information table that stores information,
The transmitting unit sets the upper limit number of reservable services that can be reserved, the reserving service included in the reservation information stored in the reservation information table and the reservation number of the content of the original service included in the cancellation information. Based on the number of reservations and the content of,
The reception unit sequentially selects re-provision reservation information from the received re-provision reservation information according to a predetermined condition, and information about the number of reservations and the cancellation information included in the selected re-provision reservation information. Based on the information on the number of reservations contained in the cancellation information stored in the table and the information on the number of reservations stored in the reserved information table, the reservation based on the selected re-provision reservation information is made. Reservation identification included in the re-delivery reservation information that identifies the user who uses the predetermined user terminal that has transmitted the re-delivery reservation information that is determined to be receivable Reservation in the reserved information table with the unit price of the content of the re-provision service specified by the information or the discount rate information of the re-provision service with respect to the original service and the information of the number of reservations of the content included in the re-provision reservation information. Recorded in the completed information,
User identification information included in the reserved information stored in the reserved information table when the reservation information for the re-provision service provided based on the cancellation information stored in the cancellation information table is confirmed. The fee for each user of the re-provision service is calculated based on the unit price of the content included in the reserved information or the discount rate of the re-provision service with respect to the original service and the number of reservations for the content, for each Is calculated by summing up the charges for the re-providing service and the unit price of the contents of the original service included in the cancellation information stored in the cancellation information table and the number of reservations of the contents. A calculator is provided for obtaining a cancellation fee for the reservation of the original service based on the service fee.

Further, the service re-reservation device of the present invention is
For the original service, which is the service for which the reservation has been canceled, includes the reservation identification information, the start time, one or more contents, the unit price for each content, and the number of reservations for each content, and the total number of reservations A cancellation information table storing cancellation information in which the number is 2 or more,
Use the reservation identification information of the original service included in the cancellation information, the start time, one or more contents, unit price information for each of the contents, and each content of the re-provision service provided based on each content of the original service. The unit price to be paid by the user and the unit price for each content of the re-provision service obtained based on the unit price for each content of the original service and/or information on the discount rate of the re-provision service for the original service, And re-provision service information including information about the upper limit number of reservable services for each content of the re-provision service obtained based on the number of reservations for each content of the original service is transmitted to one or more predetermined user terminals. A transmitter that can
The reservation identification information included in the re-provision service information transmitted to the predetermined user terminal by the transmission unit, and the re-provision service specified by the reservation identification information, which is determined by the user of the predetermined user terminal. One or more re-provision reservation information including the number of reservations for each content of the re-provision service for which a reservation is requested is received from each of the predetermined user terminals, and the re-provision reservation information is received. A receiving unit that selects re-delivery reservation information according to predetermined conditions,
Equipped with
The cancellation information further includes information on the number of seats that can be divided and provided,
Reservation identification information, one or more user identification information for identifying the user of the re-provision service identified by the reservation identification information, and for each content paid by the user identified by each of the user identification information. The unit price or the discount rate of the re-provision service applied to the user identified by each user identification information, the number of reservations for each content reserved by the user identified by each user identification information, A reserved information table storing reserved information including a combination of seats reserved by users identified by each user identification information,
The transmitting unit determines the upper limit number of reservations for each content of the re-provision service to the number of reservations for each content of the original service included in the cancellation information and the reserved information stored in the reserved information table. The information on the combination of the number of seats that can be reserved in the re-provision service is obtained based on the number of reservations for each content of the re-provision service included and the combination of the number of seats of the original service included in the cancellation information and Obtained based on the combination of each seat number included in the reserved information stored in the reserved information table,
The re-provision service information transmitted by the transmission unit further includes information on a combination of the number of seats that can be reserved in the re-provision service,
Each re-provision reservation information received by the receiving unit further includes information on the combination of the number of seats in the re-provision service requested to be reserved by the user of each of the predetermined user terminals,
The reception unit sequentially selects the re-provision reservation information from the received re-provision reservation information according to a predetermined condition, and information about the number of reservations and the number of seats for each content included in the selected re-provision reservation information. Information on the number of reservations for each content included in the cancellation information stored in the cancellation information table, and information on the number of seats for each content included in the cancellation information table and each reservation number for each content stored in the reserved information table Based on the information on the number of seats and the number of seats combined, it is determined whether or not the reservation by the selected re-provision reservation information can be accepted, and the predetermined use of the re-provision reservation information that is determined to be reservation acceptance Identification information for identifying the user who uses the person terminal, unit price for each content of the re-provision service specified by the reservation identification information included in the re-provision reservation information, or the discount rate of the re-provision service for the original service And information about the number of reservations for each content of the re-provision service, and information on the combination of the number of seats included in the re-provision reservation information is recorded in the reserved information of the reserved information table,
User identification information included in the reserved information stored in the reserved information table when the return of the reservation is confirmed for the re-provision service provided based on the cancellation information stored in the cancellation information table For each user, the fee for each re-provision service is calculated based on the unit price for each content included in the reserved information or the discount rate of the re-provision service for the original service and the number of reservations for each content. The sum of the charges of the re-provision service is calculated to obtain the re-provision service charge, the unit price for each content of the original service included in the cancellation information stored in the cancellation information table, and the number of reservations for each content. And a calculation unit that calculates a cancellation fee for the original service reservation based on the original service charge calculated by

Preferably, the service re-reservation device of the present invention is
When the transmitting unit transmits the re-provision service information to the predetermined user terminal, the content of the re-provision service is determined based on the time of the transmission, the start time of the original service, and the unit price for each content. Calculate the unit price.

Preferably, the service re-reservation device of the present invention is
The transmission unit obtains a unit price for each content of the re-provision service such that the transmission time becomes lower as the transmission time is closer to the start time of the original service.

Preferably, the service re-reservation device of the present invention is
The transmitting unit determines a unit price for each content of the re-provision service based on a unit price for each content of the original service and a discount rate of the re-provision service for the original service.

Preferably, the service re-reservation device of the present invention is
The transmitter determines a discount rate of the re-provided service for the original service based on the time of the transmission and the start time of the original service.

Preferably, the service re-reservation device of the present invention is
The transmission unit sets the discount rate of the re-provided service to the original service to be larger as the transmission time is closer to the start time of the original service.

Preferably, the service re-reservation device of the present invention is
A discount rate of the re-provided service with respect to the original service can be set for each provider of the original service.

Further, the service re-reservation program of the present invention is
Computer ,
For the original service, which is the service for which the reservation has been canceled, includes the reservation identification information, the start time, one or more contents, the unit price for each content, and the number of reservations for each content, and the total number of reservations A storage unit that stores a cancellation information table that stores cancellation information that is 2 or more,
Use the reservation identification information of the original service included in the cancellation information, the start time, one or more contents, unit price information for each of the contents, and each content of the re-provision service provided based on each content of the original service. The unit price to be paid by the user and the unit price for each content of the re-provision service obtained based on the unit price for each content of the original service and/or information on the discount rate of the re-provision service for the original service, And re-provision service information including information about the upper limit number of reservable services for each content of the re-provision service obtained based on the number of reservations for each content of the original service is transmitted to one or more predetermined user terminals. Transmission means that can
Reservation identification information included in the re-provision service information transmitted to the predetermined user terminal by the transmission unit, and a re-provision service specified by the reservation identification information, which is determined by the user of the predetermined user terminal. One or more re-provision reservation information including the number of reservations for each content of the re-provision service for which a reservation is requested is received from each of the predetermined user terminals, and the re-provision reservation information is received. Receiving means for selecting re-provisioning reservation information according to predetermined conditions,
To function as,
The maximum number of reservations possible for each content included in the re-provided service information is the number of reservations for each content of the original service included in the cancellation information,
The receiving means selects only one re-serving reservation information according to the predetermined condition,
Using the computer, the unit price for each content of the re-provision service specified by the reservation identification information included in the re-provision reservation information selected by the receiving unit or the discount rate of the re-provision service with respect to the original service and the re-provision reservation The charge for the re-provision service is calculated based on the number of reservations for each content included in the information, and the unit price for each content of the original service included in the re-provision service charge and the cancellation information stored in the cancellation information table. And a function for calculating a cancellation fee for the original service reservation based on the original service charge calculated by the number of reservations for each content,
Further, the service re-reservation program of the present invention is
Computer,
For the original service, which is the service for which the reservation has been canceled, includes the reservation identification information, the start time, one or more contents, the unit price for each content, and the number of reservations for each content, and the total number of reservations A storage unit that stores a cancellation information table that stores cancellation information that is 2 or more,
Use the reservation identification information of the original service included in the cancellation information, the start time, one or more contents, unit price information for each of the contents, and each content of the re-provision service provided based on each content of the original service. The unit price to be paid by the user and the unit price for each content of the re-provision service obtained based on the unit price for each content of the original service and/or information on the discount rate of the re-provision service for the original service, And re-provision service information including information about the upper limit number of reservable services for each content of the re-provision service obtained based on the number of reservations for each content of the original service is transmitted to one or more predetermined user terminals. Transmission means that can
Reservation identification information included in the re-provision service information transmitted to the predetermined user terminal by the transmission unit, and a re-provision service specified by the reservation identification information, which is determined by the user of the predetermined user terminal. One or more re-provision reservation information including the number of reservations for each content of the re-provision service for which a reservation is requested is received from each of the predetermined user terminals, and the re-provision reservation information is received. Receiving means for selecting re-provisioning reservation information according to predetermined conditions,
Function as
The cancellation information includes only one of the contents,
The computer is paid by the reservation identification information, one or more user identification information for identifying the user of the re-providing service specified by the reservation identification information, and the user identified by each of the user identification information. The unit price of the content or the discount rate of the re-provision service applied to the user identified by the respective user identification information, and the number of reservations for the content reserved by the user identified by the respective user identification information. Functioning as a storage unit that stores a reserved information table that stores reserved information including
The transmitting means sets the upper limit number of reserving services that can be reserved, the reserving service included in the reservation information stored in the reservation information table and the reservation number of the original service content included in the cancellation information. Based on the number of reservations and the content of,
The receiving means sequentially selects re-provision reservation information from the received re-provision reservation information according to a predetermined condition, and information about the number of reservations and the cancellation information included in the selected re-provision reservation information. Based on the information on the number of reservations contained in the cancellation information stored in the table and the information on the number of reservations stored in the reserved information table, the reservation based on the selected re-provision reservation information is made. Reservation identification included in the re-delivery reservation information that identifies the user who uses the predetermined user terminal that has transmitted the re-delivery reservation information that is determined to be receivable Reservation in the reserved information table with the unit price of the content of the re-provision service specified by the information or the discount rate information of the re-provision service with respect to the original service and the information of the number of reservations of the content included in the re-provision reservation information. Recorded in the completed information,
Included in the reserved information stored in the reserved information table when the return of the reservation for the re-provision service provided based on the cancellation information stored in the cancellation information table is confirmed by the computer. For each user identification information, obtain the charge for each user of the re-provision service based on the unit price of the content included in the reserved information or the discount rate of the re-provision service for the original service and the number of reservations of the content, and The charges for the re-provision service are calculated by summing up the charges for each person, and the unit price of the contents of the original service and the number of reservations of the contents included in the cancellation information stored in the cancellation information table in the re-provision service. Functioning as a calculation means for obtaining a cancellation fee for the original service reservation based on the original service charge obtained by
Further, the service re-reservation program of the present invention is
Computer,
For the original service, which is the service for which the reservation has been canceled, includes the reservation identification information, the start time, one or more contents, the unit price for each content, and the number of reservations for each content, and the total number of reservations A storage unit that stores a cancellation information table that stores cancellation information that is 2 or more,
Use the reservation identification information of the original service included in the cancellation information, the start time, one or more contents, unit price information for each of the contents, and each content of the re-provision service provided based on each content of the original service. The unit price to be paid by the user and the unit price for each content of the re-provision service obtained based on the unit price for each content of the original service and/or information on the discount rate of the re-provision service for the original service, And re-provision service information including information about the upper limit number of reservable services for each content of the re-provision service obtained based on the number of reservations for each content of the original service is transmitted to one or more predetermined user terminals. Transmission means that can
Reservation identification information included in the re-provision service information transmitted to the predetermined user terminal by the transmission unit, and a re-provision service specified by the reservation identification information, which is determined by the user of the predetermined user terminal. One or more re-provision reservation information including the number of reservations for each content of the re-provision service for which a reservation is requested is received from each of the predetermined user terminals, and the re-provision reservation information is received. Receiving means for selecting re-provisioning reservation information according to predetermined conditions,
Function as
The cancellation information further includes information on the number of seats that can be divided and provided,
The computer is paid by the reservation identification information, one or more user identification information for identifying the user of the re-providing service specified by the reservation identification information, and the user identified by each of the user identification information. The unit price for each content or the discount rate of the re-provided service applied to the user identified by each user identification information, and the reservation for each content reserved by the user identified by each user identification information And a function as a storage means for storing a reserved information table that stores reserved information including the number and a combination of the number of seats reserved by the users identified by the respective user identification information,
The transmitting means sets the upper limit number of reservable services for each content to the number of reservations for each content of the original service included in the cancellation information and the reserved information stored in the reserved information table. The information on the combination of the number of seats that can be reserved in the re-provision service is obtained based on the number of reservations for each content of the re-provision service included and the combination of the number of seats of the original service included in the cancellation information and Obtained based on the combination of each seat number included in the reserved information stored in the reserved information table,
The re-provision service information transmitted by the transmission unit further includes information on a combination of the number of seats that can be reserved in the re-provision service,
Each re-provision reservation information received by the receiving unit further includes information on the number of seats in the re-provision service requested to be reserved by the user of each of the predetermined user terminals,
The receiving means sequentially selects the reserving reservation information from the received reserving reservation information according to a predetermined condition, and information about the number of reservations and the number of seats for each content included in the selected reserving reservation information. Information on the number of reservations for each content included in the cancellation information stored in the cancellation information table and information on the number of seats and the number of reservations for each content stored in the reserved information table Based on the information on the number of seats and the number of seats, it is determined whether the reservation based on the selected re-provision reservation information can be accepted, and the predetermined use that has transmitted the re-provision reservation information that is determined to be reservation acceptable Identification information for identifying the user who uses the person terminal, unit price for each content of the re-provision service specified by the reservation identification information included in the re-provision reservation information, or the discount rate of the re-provision service for the original service And information about the number of reservations for each content of the re-provision service, and information on the combination of the number of seats included in the re-provision reservation information is recorded in the reserved information of the reserved information table,
Included in the reserved information stored in the reserved information table when the return of the reservation for the re-provision service provided based on the cancellation information stored in the cancellation information table is confirmed by the computer. For each user identification information, the charge for each user of the re-provision service is calculated based on the unit price for each content included in the reserved information or the discount rate of the re-provision service for the original service and the number of reservations for each content, The charges for the re-provision service are calculated by summing up the charges for each user, and the unit price and the contents of the original service included in the re-provision service charge and the cancellation information stored in the cancellation information table. And a function of calculating the cancellation fee for the original service reservation based on the original service charge calculated by the number of reservations.

According to the present invention, it is possible to increase the possibility of purchasing a service that has been canceled and resold.

It is a figure which shows an example of the system containing the service re-reservation apparatus which concerns on the 1st Embodiment of this invention. It is a figure which shows an example of a provider information table. It is a figure which shows an example of a user information table. It is a figure which shows an example of the cancellation information table which concerns on 1st Embodiment. It is a figure which shows an example of the discount rate of the re-provision charge. It is a figure which shows the other example of the discount rate of a re-provision charge. It is a figure which shows an example of the search screen displayed on the display of a user terminal. It is a figure which shows an example of the re-provision service information transmitted in response to a search in 1st Embodiment. It is a figure which shows an example of the search result screen displayed on the display of a user terminal based on the re-provision service information of FIG. It is a figure which shows an example of the re-provision reservation information which concerns on 1st Embodiment. It is a figure which shows the example of the re-provided service information notified by the push in 1st Embodiment. FIG. 11A shows an example of the re-provided service information notified by push. FIG. 11B shows another example of the re-provided service information notified by push. It is a figure which shows an example of the push notification screen displayed on the display of a user terminal. It is a figure which shows an example of the flow of the service re-reservation process which concerns on 1st Embodiment. It is a figure which shows an example of the system containing the modification of the service re-reservation apparatus which concerns on 1st Embodiment. It is a figure which shows an example of the user information table used with the modification of the service re-reservation apparatus which concerns on 1st Embodiment. It is a figure which shows an example of the flow of the service re-reservation process in the modification of the service re-reservation apparatus which concerns on 1st Embodiment. It is a figure which shows an example of the system containing the service re-reservation apparatus which concerns on the 2nd Embodiment of this invention. It is a figure which shows an example of the cancellation information table which concerns on 2nd Embodiment. It is a figure which shows an example of the reserved information table which concerns on 2nd Embodiment. It is a figure which shows an example of the re-provision service information transmitted in response to a search in 2nd Embodiment. It is a figure which shows an example of the search result screen displayed on the display of a user terminal based on the re-provision service information of FIG. It is a figure which shows an example of the re-provision reservation information which concerns on 2nd Embodiment. It is a figure which shows an example of the re-provided service information by which the push notification was carried out in 2nd Embodiment. It is a figure which shows an example of the flow of the service re-reservation process which concerns on 2nd Embodiment. It is a figure which shows an example of the system containing the service re-reservation apparatus which concerns on the 3rd Embodiment of this invention. An example of the cancellation information table which concerns on 3rd Embodiment is shown. It is a figure which shows an example of the reserved information table which concerns on 3rd Embodiment. It is a figure which shows an example of the re-provision service information transmitted in response to a search in 3rd Embodiment. It is a figure which shows an example of the search result screen displayed on the display of a user terminal based on the re-provision service information of FIG. It is a figure which shows an example of the re-provision reservation information which concerns on 3rd Embodiment. It is a figure which shows an example of the re-providing service information by which the push notification was carried out in 3rd Embodiment. It is a figure which shows an example of the flow of the service re-reservation process which concerns on 3rd Embodiment. It is a figure which shows an example of the cancellation information table which concerns on 4th Embodiment. It is a figure which shows an example of the re-provision service information which concerns on 4th Embodiment. It is a figure which shows an example of the re-provision reservation information which concerns on 4th Embodiment.

Hereinafter, a service re-reservation apparatus, a service re-reservation method, and a service re-reservation program according to embodiments of the present invention will be described in detail with reference to the drawings. Note that common components are denoted by the same reference symbols throughout the drawings for describing the embodiments, and the repetitive description will be omitted.

FIG. 1 shows an example of a system including a service re-reservation apparatus 2A according to the first embodiment of the present invention.
The service re-reservation apparatus 2A includes a CPU (Central Processing Unit), a main memory including a RAM (Random Access Memory), and a storage unit 100 including a hard disk. The service re-reservation apparatus 2A can be realized by, for example, a computer. Further, the service re-reservation apparatus 2A can be realized by cloud computing, for example.
The storage unit 100 of the service rebooking apparatus 2A stores a provider information table 110, a user information table 120A, a cancellation information table 130A, and a service rebooking program 140A.
The CPU of the service re-reservation apparatus 2A reads the service re-reservation program 140A from the storage device into the main memory and executes the service re-reservation program 140A, so that the information registration unit 10, the transmission unit 20, the reception unit 30, and the calculation unit 40 are executed. The function is realized.

The service re-reservation apparatus 2A is connected to the network 200. A reservation management device 1, a plurality of provider terminals 3, and a plurality of user terminals 4 are further connected to the network 200.
The reservation management device 1 provides a reservation/customer ledger service such as Treta and Ebika. The provider terminal 3 and the user terminal 4 are, for example, personal computers, tablet PCs, smartphones, or the like.
The service re-reservation device 2A can send and receive data to and from the reservation management device 1, the provider terminal 3, and the user terminal 4 via the network 200. In the present invention, the service re-reservation device 2A transmits and receives data to and from the provider terminal 3 and the user terminal 4 via a relay device such as a Web server or a push notification distribution server connected to the network 200. Also, it is assumed that the service re-reservation apparatus 2A transmits/receives data to/from the provider terminal 3 and the user terminal 4. In this respect, the same applies to the service reserving device 2B, the service reserving device 2C, the service reserving device 2D, and the service reserving device 2E described later.
Further, the reservation management device 1 can send and receive data to and from the provider terminal 3 and the user terminal 4 via the network 200.

In the following, regarding the service re-reservation apparatuses 2A, 2B, 2C, 2D, and 2E according to the respective embodiments of the present invention, the reservation of the service for providing the food reserved at the restaurant or the shop at the predetermined start time is canceled. The case will be described as an example. The first to third embodiments are examples in which a reservation including two or more dishes is canceled and all or a part of the canceled dishes can be rebooked. The fourth embodiment is an example of a case where a reservation including one or more dishes is canceled and only the entire reservation can be rebooked. In the following, the term “restaurant” includes not only the restaurant that eats and drinks in the store but also the store that delivers and/or takes out food. In addition, hereinafter, the provider terminal 3 and the user terminal 4 are assumed to be smartphones.
The first embodiment is suitable, for example, when a plurality of dishes that are collectively provided at a table, a private room, or the like are canceled and a dish that is sold again is also provided at the table, the private room, or the like.

FIG. 2 shows an example of the provider information table 110.
The provider information table 110 stores provider information about restaurants that provide services. The provider information includes a provider ID (Identifier) 111, a password 112, provider information 113, a mobile phone number 114, and an electronic mail address 115.
The provider ID 111 is identification information that uniquely identifies a restaurant that uses the service re-reservation apparatus 2A. The provider ID 111 is given by the information registration unit 10 for each restaurant that uses the service re-reservation apparatus 2A, for example.
The password 112 is a password that the employee of the restaurant inputs when logging in from the provider terminal 3 to the website or the like of the service re-reservation apparatus 2A.
The provider information 113 is the name of the restaurant, the address of the restaurant, the access method to the restaurant, the telephone number of the restaurant, the URL (Uniform Resource Locator) of the home page of the restaurant, the coordinates of the restaurant, such as Japanese and French cuisine. It is information indicating the attributes of the restaurant, such as the type of food provided at the restaurant.
The mobile phone number 114 is the mobile phone number of the provider terminal 3.
The email address 115 is an email address that can be received by the provider terminal 3.

FIG. 3 shows an example of the user information table 120A.
The user information table 120A stores user information about customers who use restaurants. The user information includes a user ID 121, a password 122, a mobile phone number 123, and an email address 124.
The user ID 121 is identification information that uniquely identifies a user who uses the service re-reservation apparatus 2A. The user ID 121 is given to each user who uses the service re-reservation apparatus 2A by the information registration unit 10, for example.
The password 112 is a password that the user inputs when logging in to the website or the like of the service re-reservation apparatus 2A from the user terminal 4.
The mobile phone number 123 is the mobile phone number of the user terminal 4.
The email address 124 is an email address that can be received by the user terminal 4.

FIG. 4 shows an example of the cancellation information table 130A according to the first embodiment.
The cancellation information table 130A stores cancellation information about reservations of canceled services. The cancellation information includes a reservation ID 131, a user ID 132, a provider ID 133, a start time 134, one or more dishes 135, a unit price 136 for each dish, and a reservation number 137 for each dish.
The reservation ID 131 is identification information that uniquely identifies a reservation for a canceled service. In the first embodiment, one reservation ID 131 is assigned to a plurality of dishes that are collectively re-provided. For example, the reservation ID 131 is assigned to each table or private room.
The user ID 132 is identification information that uniquely identifies the user who uses the service re-reservation apparatus 2A. The user ID 132 corresponds to the user ID 121 of FIG.
The provider ID 133 is identification information that uniquely identifies a restaurant that uses the service re-reservation apparatus 2A. The provider ID 133 corresponds to the provider ID 111 in FIG.
The start time 134 indicates the start time of the service set in the reservation of the canceled service. The start time is, for example, the time when the user or the like sits in the seat when eating at the restaurant, the time when the user leaves the restaurant to deliver the food in the case of delivery, and the take-out ( In the case of takeout), it is the time when the user receives the food at the store. Although only the time is shown in the start time 134 in FIG. 4, the start time 134 indicates the year, month, day, and time when the canceled service was scheduled to start. The same applies below.

The dish 135 indicates a dish that was scheduled to be provided by the service in which the reservation was canceled and is to be provided again. For example, the price of the food 135 is shown individually in the menu (menu) of the restaurant. The dish 135 may be an à la carte (one-piece dish), a course dish, a set meal, or a lunch. In addition, “seat only” can be set for the dish 135. “Seat only” means so-called seat only reservation.
For example, the user of the re-providing service can eat the food to be re-provided in the restaurant from the start time 134. In addition, except when only the seat is reserved, the user can deliver the food to a designated place or receive the food to be re-provided at the start time and take it home.
The unit price 136 for each dish indicates the price (unit price) for each dish 135. When the dish 135 is “seat only”, the unit price 136 is set to a per-person charge based on the average customer unit price of the restaurant, for example.
The reservation number 137 for each dish is set to the number reserved for each dish 135 in the canceled service. The reservation number 137 indicates the upper limit number of individual dishes 135 that can be re-served. The number of individual reservations 137 may be 1, but the total of the number of reservations 137 included in one cancellation information is 2 or more. For example, the total number of reservations 137 included in the cancellation information of reservation ID 131=0001 is 6.
The dish 135 is the "content" of the present invention. In FIG. 4, Japanese food A, Japanese food B, Japanese food C, Italian, only seats, etc. are examples of “contents”.

For example, in FIG. 4, the dish 135 is the Japanese food A and the Japanese food B in the cancellation information of the reservation ID 131=0001. Japanese food A and Japanese food B are provided again at one table, for example. In the cancellation information of the reservation ID 131=0002, the food 135 is the Japanese food C. Japanese food C is re-served at a different table from Japanese food A and Japanese food B. Further, in the cancellation information of the reservation ID 131=0201 and the reservation ID 131=0202, the food 135 is only a seat, and the number of reservations 137 is 4, respectively. In this case, for example, two four-seater tables can be rebooked by different users. In the cancellation information of reservation ID 131=0301, the food 135 is Japanese food D and Japanese food E. For example, both Japanese food D and Japanese food E are re-served in one private room.

Next, the operation of the entire system of FIG. 1 will be described.
The restaurant uses the provider terminal 3 to enter the password 112, the provider information 113, the mobile phone number 114, and the e-mail address 115 in order to use the service re-reservation apparatus 2A. The provider terminal 3 transmits those pieces of information to the service re-reservation apparatus 2A. Upon receiving these pieces of information, the information registration unit 10 assigns the provider ID 111 to the restaurant and registers the provider information of the restaurant in the provider information table 110. The information registration unit 10 associates the restaurant ID information for identifying the restaurant with the reservation management device 1 with the provider ID 111.
In addition, the user inputs the password 122, the mobile phone number 123, and the e-mail address 124 using the user terminal 4 in order to use the service re-reservation apparatus 2A. The user terminal 4 transmits those pieces of information to the service re-reservation apparatus 2A. Upon receiving these pieces of information, the information registration unit 10 assigns the user ID 121 to the user and registers the user information of the user in the user information table 120A. The information registration unit 10 associates the user ID information with which the reservation management device 1 identifies the user with the user ID 121.

The user calls the restaurant, for example, and specifies the start time, the number of people, and the food to reserve the service of the restaurant. For example, the restaurant uses the provider terminal 3 to send the information necessary for creating the reservation information to the reservation management device 1. The necessary information is, for example, information on the start time, information on dishes for each table or private room, unit price for each dish, and number of reservations for each dish. Then, the reservation management device 1 creates reservation information and registers the reservation information in the recording device of the reservation management device 1. The reservation information includes reservation identification information that uniquely identifies a reservation, restaurant identification information that uniquely identifies a restaurant, and user identification information that uniquely identifies a user.
When the schedule changes, the user notifies the reservation management device 1 of the cancellation of the reservation by using the user terminal 4, for example. The reservation management device 1 adds information indicating cancellation to the reservation information stored in the storage device and transmits the reservation information to the service re-reservation device 2A.

The service re-reservation device 2A receives the reservation information transmitted from the reservation management device 1. The information registration unit 10 of the service re-reservation device 2A generates a reservation ID 131 and associates the reservation ID 131 with the reservation identification information of the reservation management device 1. Then, the information registration unit 10 creates the cancellation information of the service re-reservation apparatus 2A and registers the cancellation information in the cancellation information table 130A.
Therefore, the cancellation information registered in the cancellation information table 130A is reservation information of the service canceled by the user. Below, this canceled service is referred to as the original service.

When the cancellation information of the original service is registered in the cancellation information table 130A, the user can reserve the re-provision service provided based on the original service. In order to use the re-provision service, the user pays a discounted re-provision service fee to the original service fee. That is, the user who uses the re-provision service can purchase the dish 135 included in the original service at a lower price than the original fee.
An example of the discount rate of the re-provision fee is shown in FIG. The discount rate table 150 of FIG. 5 is stored in the storage unit 100. The provider ID 151 is identification information that uniquely identifies a restaurant that uses the service re-reservation device 2A. The provider ID 151 corresponds to the provider ID 111 in FIG. The information denoted by reference numerals 152 to 156 indicates discount rates.

The discount rate can be set to be larger as the start time of the original service is closer, like the discount rates of the restaurants of the provider ID 151=0005 and the provider ID 151=0101. However, the discount rate may be set to be constant regardless of time, such as the discount rate of the restaurant with the provider ID 151=0513. The transmission unit 20 determines the unit price of the re-provision service based on the unit price 136 of the original service and the discount rate. For example, the transmission unit 20 multiplies the unit price 136 of the original service by a discount rate to obtain the discount charge, and subtracts the discount fee from the unit price 136 of the original service to obtain the unit price of the re-provided service. Therefore, in the case of the restaurant with the provider ID 151=0005 and the provider ID 151=00101, the unit price of the re-providing service becomes lower as it approaches the start time of the original service.
The unit price of the re-provision service multiplied by the number reserved by the user of the re-provision service is the re-provision service charge. The fee for the re-provision service can be regarded as a lost profit to be compensated for the restaurant. For example, by canceling the charge of the re-provided service from the charge of the original service, it is possible to obtain a cancellation fee in consideration of the compensation of the lost profit.

For example, in the example of FIG. 5, the discount rate of the restaurant with the provider ID 151=0005 is 20% from 2 days before the start time of the original service to 1 day before, and 80% after 1 hour before the start time of the original service. %. If the unit price 136 of the original service dish 135 is 3,000 yen as in Japanese food A, the discount is 600 yen from 2 days to 1 day before the start time of the original service, It is 2,400 yen after 1 hour. Therefore, the unit price of the re-provision service is, for example, 2,400 yen from 2 days before the start time of the original service to 600 yen after 1 hour before the start time of the original service.

The discount rate can be set for each provider of the original service. That is, as shown in FIG. 5, different discount rates can be set for each restaurant. If it is a popular restaurant and you do not want to reduce the brand value by selling at a low price even for the food to be re-provided, for example, the restaurant with the provider ID 151=0513 in FIG. After 2 days before the start time, the discount rate may be set to a fixed value of 10%. In this case, for example, the re-providing service fee is 90% of the original service fee, and the original service cancellation fee is 10% of the original service fee.
The discount rate may be 0. That is, the charge for the re-providing service may be the same as the charge for the original service.
Further, as shown in FIG. 6, the discount rate may be set to continuously change with the passage of time.

The transmission unit 20 notifies the user of the re-provision service by the following two methods, for example.
One method is to, when the user searches for the re-providing service under a predetermined condition, read the cancellation information of the original service satisfying the search condition from the cancellation information table 130A and notify the user of the re-providing service. The user can search until a predetermined time elapses from the start time 134 of the original service. The predetermined time may be 0. That is, the user may be able to search until the start time 134 of the original service.
Specifically, the user logs in to the website of the service re-reservation apparatus 2A and searches for the re-provision service under a predetermined condition. FIG. 7 shows an example of the search screen displayed on the display of the user terminal 4. In the example of FIG. 7, the user has specified the location of the store, the range of the start time, the range of the re-providing service fee per person, the number of people, and the type of food as the search conditions.
Upon being searched, the transmission unit 20 reads the cancellation information of the original service satisfying the search condition from the cancellation information table 130A. Then, the transmission unit 20 obtains the unit price for each dish of the re-providing service to be paid by the user who uses the re-providing service, for example, based on the unit price 136 for each dish of the original service included in the read cancellation information. .. This calculation method is suitable when the discount rate is constant, such as the restaurant with the provider ID 151=0513 in FIG. 5 or 6. In this calculation method, the unit price for each dish of the re-provision service may be obtained in advance. Alternatively, the transmission unit 20 may, for example, indicate the current time (that is, the time to transmit the re-provided service information 160A in FIG. 8 described later to the user terminal 4) and the start time of the original service included in the read cancellation information. Based on 134 and the unit price 136 for each dish, the unit price for each dish of the re-provision service is obtained. This calculation method is suitable when the discount rate changes with the passage of time, such as the restaurant with the provider ID 151=0005 and the provider ID 151=0101 in FIG. 5 or 6.
For example, the transmitting unit 20 multiplies the unit price 136 for each dish by the discount rate shown in FIG. 5 or 6 to obtain the discount fee, and subtracts the discount fee from the unit price 136 for each dish to obtain the unit price for each dish of the re-providing service. .. Therefore, for example, for the restaurant with the provider ID=0005 and the provider ID=0010 in FIG. 5 or 6, the unit price for each dish of the re-providing service transmits the re-providing service information 160A to the user terminal 4. The closer the time is to the start time of the original service, the lower the price. Further, for example, for the restaurant with the provider ID 151=0513 in FIG. 5 or 6, the discount rate is 0% two days before the start time of the original service and 10% two days before. Therefore, the unit price for each dish of the re-providing service for the restaurant of the provider ID 151=0513 is calculated based on only the unit price 136 for each dish of the original service after two days before the start time, and is a fixed amount.

FIG. 8 shows an example of the re-provision service information 160A created based on the cancellation information of the reservation ID 131=0001, the reservation ID 131=0002, and the reservation ID 131=0301 satisfying the search condition. The re-providing service information 160A includes a reservation ID 161, a provider ID 162, provider information 163, a start time 164, one or more dishes 165, a unit price 166 for each dish of the original service, and a dish of the re-providing service. It includes a unit price 167 for each and a reservation number 168 for each dish of the original service.
The reservation ID 161 is identification information for uniquely identifying the canceled reservation of the original service. The reservation ID 161 corresponds to the reservation ID 131 in FIG.
The provider ID 162 is identification information that uniquely identifies a restaurant that uses the service re-reservation apparatus 2A. The provider ID 162 corresponds to the provider ID 111 in FIG.
The provider information 163 is selected from the provider information 113 in FIG. 2 that is necessary for displaying the search result on the user terminal 4. The provider information 163 includes information such as a restaurant name, an access method to the restaurant, a telephone number of the restaurant, a URL of the home page of the restaurant, and coordinates of the restaurant.
The start time 164, the dish 165, and the unit price 166 for each dish of the original service are the same as the start time 134, the dish 135, and the unit price 136 for each dish included in the retrieved cancellation information, respectively.
The unit price 167 for each dish of the re-provision service is the unit price for each dish to be paid by the user who uses the re-provision service as described above. Note that the start time 164 is 18:00 in the cancellation information of reservation ID 131=0001 and ID 131=0002, whereas the search time is 17:00 in the example of FIG. 7. The search time is one hour before the start time. Therefore, in the example of FIG. 5, the discount rate is 80%, and the unit price 167 for each dish of the re-provision service of Japanese food A, Japanese food B, and Japanese food C is 600 yen, 500 yen, and 500 yen, respectively.
The reservation number 168 for each dish of the original service is the same as the reservation number 137 for each dish included in the retrieved cancellation information. That is, the reservation number 168 for each dish in the original service is the number reserved for each dish in the canceled original service. The reservation number 168 for each dish of the original service is an upper limit number that the user of the re-providing service can reserve for each dish.
Note that the re-providing service information 160A may include the discount rate of the re-providing service with respect to the original service, together with the unit price 167 of each dish of the re-providing service or instead of the unit price 167 of each dish of the re-providing service. When the re-provision service information 160A does not include the unit price 167 for each dish of the re-provision service but includes only the discount rate, the unit price of the re-provision service is not calculated by the transmission unit 20 as described above but is calculated by the calculation unit described later. 40 may ask.

The transmission unit 20 transmits the re-provided service information 160A to the user terminal 4 via the website. In the present invention, it is assumed that the transmitting unit 20 also transmits the information to the user terminal 4 in the method of transmitting such information. FIG. 9 shows an example of the search result screen displayed on the display of the user terminal 4 based on the re-provided service information 160A. A reservation button is displayed at the bottom of the search result screen. When the user taps the reservation button on the search result screen of FIG. 9, the screen of the user terminal 4 transitions to the reservation screen (not shown) of the website of the service re-reservation apparatus 2A. Depending on the content of the re-provision service information 160A and the configuration of the search result screen and the reservation screen, the user can select a dish on the reservation screen and input the number of reservations for each dish, for example. In the example of the re-provision service information 160A in FIG. 8 and the search result screen in FIG. 9, for example, the user selects a combination of Japanese food A and Japanese food B on the reservation screen, and the reservation number of Japanese food A is 3, When 2 is input as the reservation number, the re-provision reservation information 170A of FIG. 10 is transmitted from the website to the service re-reservation apparatus 2A. In the present invention, such a method of transmitting information also assumes that the user terminal 4 transmits information to the service re-reservation apparatus 2A.

The reserving reservation information 170A includes a reservation ID 171, one or more dishes 172, and a reservation count 173 for each dish.
The reservation ID 171 is identification information that uniquely identifies the canceled original service reservation. The reservation ID 171 corresponds to the reservation ID 131 in FIG.
The dish 172 indicates a dish reserved by the user through the re-providing service. The dish 172 corresponds to the dish 165 of the re-providing service information 160A.
The reservation number 173 for each dish indicates the number of reservations for each dish requested by the user of the user terminal 4 for the re-provision service.
The example of FIG. 10 shows that the user has requested reservations for three Japanese dishes A and two Japanese dishes B. In the re-provision service information 160A of FIG. 8, the reservation numbers for both Japanese food A and Japanese food B were three. When the receiving unit 30 accepts the reservation based on the reserving reservation information 170A in FIG. 10, one Japanese food B is unsold.

When a plurality of restaurants satisfy the search condition, a return button and a forward button are displayed at the bottom of the search result screen of FIG. When the user taps the return button, it returns to the previous restaurant display. When the user taps the forward button, the next restaurant is displayed.
Both the reservation ID 161=0001 and the provider ID 133 of the reservation ID 161=0002 included in the example of the re-providing service information 160A in FIG. 8 are 0005. Further, the provider ID 133 of the reservation ID 161=0301 included in the example of the re-provided service information 160A in FIG. 8 is 0352. Therefore, on the search result screen of FIG. 9, details of the re-providing service by the restaurant with the provider ID 133=0005 and a forward button are displayed. Although the return button is shown by a broken line on the search result screen of FIG. 9, the return button is not actually displayed. When the user taps the forward button, details of the re-provision service by the provider ID 133=0352 and a return button are displayed.
When the re-providing service information 160A includes the discount rate of the re-providing service with respect to the original service, together with the unit price 167 of each dish of the re-providing service, or instead of the unit price 167 of each dish of the re-providing service, the search in FIG. The discount rate of the re-provision service may be displayed on the result screen. The user can know the unit price of each food item to be re-provided by looking at the unit price of each food item of the original service and the discount rate of the re-provision service displayed on the search result screen.

Another method in which the transmission unit 20 notifies the user of the re-provision service is to transmit the re-provision service information 160B to each user terminal 4 of a plurality of predetermined users using a push notification at a predetermined timing. That is. The transmission unit 20 can perform push notification until a predetermined time has elapsed from the start time 134 of the original service. The predetermined time may be 0. That is, the transmission unit 20 may be able to perform push notification until the start time 134 of the original service.
For example, it is assumed that the restaurant with the provider ID 133=0005 planned to provide Japanese food A and Japanese food B at one table, but this reservation was canceled at 15:00 on the day. FIG. 11A shows an example of the re-provided service information 160B that is push-notified to each user terminal 4 at this time. The re-provision service information 160B of FIG. 11A has the same configuration as the re-provision reservation information of the reservation ID=0001 in the re-provision service information 160A of FIG. However, only the table providing Japanese food A and Japanese food B was canceled at 15:00, and the table providing Japanese food C was canceled at another time. Therefore, the transmission unit 20 pushes the re-providing service information 160B including only the Japanese food A and the Japanese food B as the food 165 at 15:00. Since the table providing Japanese food A and Japanese food B was canceled 3 hours before the start time 164, the discount rate in the example of the discount table 150 in FIG. The unit price 167 for each dish is 1,200 yen and 1,000 yen, respectively.

In addition, for example, a restaurant with a provider ID 133=053 is scheduled to provide the same user with eight seats at two four-seater tables, but it is assumed that this reservation is canceled at 10 o'clock on the day. In this case, since the seats of the individual tables can be re-provided to another group, the reservation information 161=0201 and the reservation ID 161=0202 are assigned to each of the four seats in the cancellation information table 130A of FIG. Stored as cancellation information. FIG. 11B shows an example of the re-provision service information 160B that is push-notified to each user terminal 4 when the service re-reservation apparatus 2A accepts the cancellation of this reservation. Re-provision service information 160B including the re-provision service with reservation ID 161=0201 and the re-provision service with reservation ID 161=0202 is pushed.

For example, the transmission unit 20 can push-notify the re-provided service information 160B to the plurality of user terminals 4 by using the message simultaneous distribution function of the LINE (registered trademark) official account. LINE (registered trademark) is an application provided by LINE (registered trademark) Co., Ltd.
Specifically, when the user calls the restaurant and cancels the reservation for the original service, the restaurant uses the provider terminal 3 to notify the reservation management device 1 of the cancellation of the reservation. The reservation management device 1 transmits the reservation information of the canceled reservation to the service re-reservation device 2A. The service re-reservation device 2A receives the reservation information transmitted from the reservation management device 1. The information registration unit 10 of the service re-reservation apparatus 2A creates cancellation information of the service re-reservation apparatus 2A and registers the cancellation information in the cancellation information table 130A.

Then, the transmission unit 20, for example, the unit price for each meal of the re-providing service to be paid by the user who uses the re-providing service based on the unit price for each dish of the original service included in the reservation information received from the reservation management device 1. Ask for. This calculation method is suitable when the discount rate is constant, such as the restaurant with the provider ID 151=05313 in FIG. In this calculation method, the unit price for each dish of the re-provision service may be obtained in advance. Alternatively, the transmission unit 20 may, for example, indicate the current time (that is, the time to transmit the re-provided service information 160B to the user terminal 4) and the start time of the original service included in the reservation information received from the reservation management device 1 and the food. The unit price for each dish of the re-provision service is calculated based on the unit price for each. This calculation method is suitable when the discount rate changes with the passage of time, such as the restaurant with the provider ID 151=0005 and the provider ID 151=0101 in FIG. At this time, the start time of the original service and the unit price for each dish included in the reservation information received from the reservation management device 1 are the same as the start time 134 and the unit price 136 for each dish stored in the cancellation information table 130A.

Then, the transmission unit 20 creates the re-provided service information 160B. The transmitting unit 20 uses the function of the LINE official account to broadcast the message including the re-provided service information 160B to the plurality of user terminals 4 registered as friends. When the user terminal 4 receives the re-provided service information 160B of FIG. 11A, for example, the user terminal 4 displays the push notification screen shown in FIG. A reservation button is displayed at the bottom of the push notification screen. When the user taps the reservation button, the screen of the user terminal 4 transitions to the reservation screen (not shown) on the website of the service re-reservation apparatus 2A. Depending on the content of the re-providing service information 160B and the configuration of the push notification screen and the reservation screen, the user can select a dish on the reservation screen and input the number of reservations for each dish, for example. However, in the example of the push notification screen of FIG. 12, the food is determined to be a combination of Japanese food A and Japanese food B, and the user can input only the reservation numbers of Japanese food A and Japanese food B on the reservation screen. For example, when the user inputs 3 as the reservation number of Japanese food A and 2 as the reservation number of Japanese food B on the reservation screen, the re-provision reservation information 170A of FIG. 10 is transmitted from the website to the service re-reservation apparatus 2A.
The re-providing service information 160B also includes the discount rate of the re-providing service with respect to the original service, together with the unit price 167 of each dish of the re-providing service, or instead of the unit price 167 of each dish of the re-providing service. The discount rate of the re-provided service may be displayed in. The user can know the unit price for each dish of the re-served food by looking at the unit price for each dish of the original service and the discount rate of the re-serving service displayed on the push notification screen. When the re-provision service information 160B does not include the unit price 167 for each dish of the re-provision service but includes only the discount rate, the unit price for each dish of the re-provision service is not obtained by the transmission unit 20 as described above, but will be described later. The calculation unit 40 may perform the calculation.

In addition, the transmission unit 20 may push the re-provision service information 160B one hour before the start time 164 or half a day before the start time 164, or may notify the re-provision service information 160B at a predetermined time such as 11:00 am or 5:00 pm. You may send a push notification.
In addition, the transmission unit 20 may push-notify the re-provided service information 160B only to the user terminal 4 near the provider terminal 3 (for example, within 300 m).
Alternatively, the dedicated application may be installed in the user terminal 4, and the service re-reservation apparatus 2A may push the re-provided service information 160B to the plurality of user terminals 4 using the dedicated application.
Further, for example, in order to avoid making a reservation for a table for four people by one or two people, the minimum number of people who can make a reservation may be included in the message when the push notification is made.

In addition, the storage unit 100 stores a customer list for each restaurant (not shown), and the transmission unit 20 uses the user ID 121 of FIG. 3 only when the user ID 121 is registered in the customer list. In response to the search from each user terminal 4 corresponding to the, the re-providing service information 160A is transmitted, or the re-providing service information 160B is pushed to each user terminal 4 corresponding to the user ID 121. Good.
Further, the storage unit 100 stores a favorite list (not shown) for each user, and the transmission unit 20 stores the favorite list of each user only when the provider ID 111 of FIG. 2 is registered in the favorite list of each user. The re-provided service information 160B may be push-notified to the user terminal 4.
In addition, the storage unit 100 stores a black list for each restaurant (not shown) or for all users, and the transmission unit 20 uses the user ID 121 of FIG. 3 when the user ID 121 is registered in the black list. The re-providing service information 160A is not transmitted in response to the search from each user terminal 4 corresponding to the user ID 121, and the re-providing service information 160B is not pushed to the user terminal 4 corresponding to the user ID 121. You may choose
Further, the transmission unit 20 may notify the user of the re-provision service by sending a message such as electronic mail or SMS (Short Message Service), not limited to the search and push notification described above.

Next, the operation of the receiving unit 30 will be described. The receiving unit 30 receives the re-provisioning reservation information 170A from the user terminal 4. The reserving reservation information 170A includes only one reservation ID 171. On the other hand, the re-provision service information 160A and the re-provision service information 160B may include a plurality of reservation IDs 161. In this case, when the receiving unit 30 receives the re-provision reservation information 170A from the user terminal 4, which of the re-provision service information 160A or the re-provision service information 160B is included by the reservation ID 171 included in the re-provision reservation information 170A. It specifies whether the user of the user terminal 4 has requested a reservation for the re-providing service corresponding to the reservation ID 161.
Next, the reception unit 30 acquires the reservation number of each food item 165 to be re-provided from the reservation number 173 of each food item included in the re-provision reservation information 170A.

Here, the transmitting unit 20 may transmit the re-providing service information 160A and/or the re-providing service information 160B to the plurality of user terminals 4, and the receiving unit 30 may receive the plurality of re-providing reservation information 170A. In this case, the receiving unit 30 selects only one piece of the re-provisioning reservation information 170A from the received re-provisioning reservation information 170A according to a predetermined condition, and confirms the reservation of the re-provision service.
For example, the predetermined condition is that the reserving reservation information 170A is first received by the receiving unit 30. In this case, the receiving unit 30 selects the re-provisioning reservation information 170A when the first re-provisioning reservation information 170A is received, and confirms the reservation for the re-provision service.

When the user searches for the re-provision service, only the re-provision service information 160A indicating the re-provision service satisfying the search condition (that is, the user desires) is transmitted to the user terminal 4. However, the user who knows the details of the re-provision service from the re-provision service information 160B sent by the push notification or the message needs to consider whether or not to make a reservation for the re-provision service. Moreover, although the re-provision service information 160B is transmitted to a plurality of users, only one user can reserve the re-provision service specified by the reservation ID included in the re-provision service information 160B. If the receiving unit 30 selects the user who first requests the reservation of the re-provision service, the careful user does not want to make the reservation without sufficient consideration. Therefore, the reservation request for the re-provision service is requested. May give up. This leads to a decrease in the number of users who request a reservation for the re-providing service. Further, when the receiving unit 30 accepts the reservation of the user who has requested the reservation in haste, the user may regret the reservation and cancel the reserved re-providing service. This increases the likelihood that the re-provisioning service will not be used.
Therefore, when the transmission unit 20 transmits the re-provision service information 160B to the plurality of user terminals 4 by push notification or message transmission, the reception unit 30 first receives the re-provision reservation information 170A for a predetermined time. When the elapsed time has passed, one of the re-provision reservation information 170A is selected from the respective re-provision reservation information 170A received within the predetermined time according to the following predetermined condition, and the reservation of the re-provision service is confirmed. Good.

The predetermined condition is, for example, to randomly select the re-provision reservation information 170A. In this case, the receiving unit 30 randomly selects the re-provision reservation information 170A from the respective re-provision reservation information 170A received within the predetermined time when the predetermined time has elapsed.
Alternatively, the predetermined condition is, for example, a re-serving reservation with the highest re-serving service charge obtained by the unit price 167 for each re-serving dish or the discount rate of the re-serving service for the original service and the reservation number 173 for each dish. Selecting information 170A. In this case, when the predetermined time has elapsed, the reception unit 30 determines whether the unit price 167 for each food item to be re-provided from the re-serving reservation information 170A received within the predetermined time or the re-providing service for the original service. The re-provisioning reservation information 170A having the highest re-provision service fee calculated by the discount rate and the reservation number 173 for each dish is selected.

Alternatively, for example, the storage unit 100 stores a priority list that stores priority information indicating the priority of each user who uses the re-provided service for each provider (restaurant) that provides the original service. Then, the predetermined condition is that priority is given to the provider of the original service in each of the re-provision reservation information 170A received within a predetermined time after the re-provision reservation information 170A is first received by the receiving unit 30. This is to select the re-provision reservation information 170A transmitted from the user terminal 4 of the user having the highest priority in the user list. For example, it is conceivable to give higher priority to a user who has registered credit card information or a user who frequently uses the restaurant. In this case, the storage unit 100 stores a priority list for each restaurant (not shown). Each priority list stores priority information indicating the priority of each user who uses the re-providing service of each restaurant. When a predetermined time has elapsed, the reception unit 30 selects the highest priority user in the priority list for each restaurant from the respective re-provisioning reservation information 170A received within the predetermined time. The re-provisioning reservation information 170A transmitted from the user terminal 4 is selected.
When the predetermined time is long, the reception unit 30 transmits a message indicating that the selection is in progress or notifies the selection result to the user terminal 4 that has transmitted the re-provision reservation information 170A. It is desirable to send information indicating the waiting time.
Then, the receiving unit 30 transmits the reservation information indicating that the re-provision service is reserved by the user to the reservation management device 1 after selecting the re-provision reservation information 170A. The reservation management device 1 accepts the reservation specified by the reservation information as a new reservation.

The calculation unit 40 obtains the charge of the original service based on the unit price 136 of the original service included in the cancellation information stored in the cancellation information table 130A for each dish and the reservation number 137 for each dish. For example, the charges for Japanese food A and Japanese food B included in the cancellation information of reservation ID=0001 are 16,500 yen. The fee for the original service may be obtained in advance by means other than the calculation unit 40.
Then, the calculation unit 40 calculates the unit price 167 for each dish of the re-providing service specified by the reservation ID 171 included in the re-serving reservation information 170A selected by the receiving unit 30 and each dish included in the re-serving reservation information 170A. The number of reservations 173 and the charge for the re-provision service are calculated. Alternatively, the calculation unit 40 may determine the unit price 136 for each dish of the original service, the discount rate of the re-provided service for the original service obtained when transmitting the re-provided service information 160A and 160B, and the re-provision selected by the receiving unit 30. The charge for the re-provision service is calculated based on the reservation number 173 for each dish included in the reservation information 170A. For example, in the example of FIG. 8, the unit prices of Japanese food A and Japanese food B obtained when the transmitting unit 20 transmits the re-providing service information 160A are 600 yen and 500 yen, respectively. In the example of FIG. 10, the reservation numbers of Japanese food A and Japanese food B included in the re-serving reservation information 170A are three and two, respectively. Therefore, the charges for the re-provided Japanese food A and Japanese food B are 2,800 yen.

Then, the calculation unit 40 obtains a cancellation fee for the reservation of the original service based on the charge of the re-provided service and the fee of the original service. For example, the calculation unit 40 obtains a cancellation fee for the original service reservation based on the difference between the original service charge and the re-provided service charge. As described above, when the charge for the original service and the charge for the re-provided service are 16,500 yen and 2,800 yen, respectively, the difference is 15,500 yen. The calculation unit 40 may use this difference as the cancellation fee, or may set the cancellation fee to be higher than the difference in consideration of the restaurant fees and the like. Moreover, the calculation unit 40 may set the cancellation fee to be lower than the difference, or may set the cancellation fee to be free even if there is a difference. How to set the cancellation fee depends on the policy of the restaurant.

On the other hand, if the receiving unit 30 does not receive the re-serving reservation information 170A from the user terminal 4 even after the lapse of a predetermined time from the starting time 134 of the original service, the calculating unit 40 determines that the unit price 136 for each dish of the original service and the dish The charge for the original service is calculated based on the number of reservations 137 for each. Then, the calculation unit 40 calculates the cancellation fee for the reservation of the original service based on the fee of the original service. The predetermined time may be 0.

With seat-only reservations, the actual price of the re-provided service is not fixed until the food ordered is determined. Therefore, the transmitting unit 20 cannot obtain the actual unit price of the re-providing service until the food to be ordered is determined. In this case, the transmission unit 20 transmits the re-providing service information 160A and 160B including the discount rate of the re-providing service to the original service to the plurality of user terminals 4. In the cancellation information stored in the cancellation information table 130A of FIG. 4, when the dish 135 is “seat only”, the unit price 136 for each dish of the original service is based on, for example, the average customer unit price of the restaurant. There is a per person charge. The calculation unit 40 obtains a unit price for each provisional dish in the re-provision service based on the unit price 136 for each dish of the original service and the discount rate, and is included in the unit price for each provisional dish and the re-serving reservation information 170A. The provisional charge for the re-provision service is calculated based on the reservation number 173 for each dish. Then, the calculation unit 40 calculates the cancellation fee for the reservation of the original service based on the provisional fee for the re-provided service and the original service fee.
The cancellation fee and the fee for the re-providing service may be collected from the user by the restaurant, the reservation management device 1, or the service re-reservation device 2A. Good.

FIG. 13 shows an example of the flow of service re-reservation processing according to the first embodiment.
The service re-reservation apparatus 2A receives the reservation information of the original service whose reservation has been canceled from the reservation management apparatus 1 (S1). The information registration unit 10 creates cancellation information for the service re-reservation apparatus 2A and registers the cancellation information in the cancellation information table 130A (S2).

For example, when a user searches for a re-provided service using a predetermined search condition using the user terminal 4 before a predetermined time has elapsed from the start time 134 of the original service (S3: No), the transmission unit 20 The cancellation information of the original service satisfying the search condition is read from the cancellation information table 130A. Next, the transmission unit 20 obtains the unit price for each dish of the re-provision service (S4). At this time, the transmission unit 20 can obtain the unit price for each dish of the re-provision service based on the unit price 136 for each dish of the original service included in the cancellation information read out by the search, for example. When the unit price for each dish of the re-providing service is obtained based on the unit price 136 for each dish of the original service, the unit price for each dish of the re-providing service is obtained in advance by means other than the transmitting unit 20. Good. Alternatively, the transmission unit 20 may, for example, indicate the current time (that is, the time to transmit the re-provided service information 160A to the user terminal 4) and the start time 134 of the original service included in the cancellation information read by the search and the food. The unit price for each dish of the re-providing service can be calculated based on the unit price 136 for each. Then, the transmission unit 20 includes the reservation ID 131 of the original service included in the cancellation information, the start time 134, the information of one or more dishes (contents) 135, and the unit price 136 for each dish, the unit price 167 for each dish of the re-provision service, and Re-provision service information 160A including information on the discount rate of the re-provision service for the original service and information on the reservation number 168 for each dish of the original service is transmitted to the user terminal 4 (S5).
And/or, before a predetermined time has elapsed from the start time 134 of the original service (S3: No), the transmission unit 20 obtains the unit price for each dish of the re-provision service (S4). At this time, the transmission unit 20 can obtain the unit price for each dish of the re-provision service based on the unit price for each dish of the original service included in the reservation information received from the reservation management device 1 in step S1, for example. When the unit price for each dish of the re-providing service is calculated based on the unit price for each dish of the original service, the unit price for each dish of the re-providing service may be calculated in advance by means other than the transmitting unit 20. Good. Alternatively, the transmission unit 20 starts the original service included in the reservation time received from the reservation management device 1 in step S1 and the current time (that is, the time to transmit the re-provided service information 160B to the user terminal 4), for example. The unit price for each dish of the re-provision service can be calculated based on the time and the unit price for each dish. Then, the transmission unit 20 uses the push notification to each user terminal 4 of a plurality of predetermined users at a predetermined timing, and uses the reservation ID 161 of the original service, the start time 164, and one or more dishes (contents) 165. And a unit price 166 for each dish, unit price 167 for each dish of the re-serving service and/or discount rate information for the re-serving service for the original service, and re-serving service including information on the number of reservations 168 for each dish of the original service The information 160B is transmitted to the user terminal 4 (S5).

Upon receiving the re-provided service information 160A and 160B, the user terminal 4 displays the content on the display. The user looks at the display and determines the reservation number 173 for each dish for each dish (content) 172 of the re-providing service. Then, the user uses the user terminal 4 to transmit the re-provision reservation information 170A including the reservation number 173 for each dish to the service re-reservation apparatus 2A. When the receiving unit 30 does not receive the re-provision reservation information 170A from the user terminal 4 (S6: No), the process returns to step S3.
When receiving the re-provision reservation information 170A from the user terminal 4 (S6: Yes), the receiving unit 30 selects the re-provision reservation information from the received re-provision reservation information 170A according to a predetermined condition. The calculating unit 40 calculates the unit price 167 for each dish of the re-providing service identified by the reservation ID 171 included in the re-serving reservation information 170A selected by the receiving unit 30 or the discount rate of the re-providing service for the original service and the re-serving reservation information. The charge for the re-providing service is calculated based on the reservation number 173 for each dish included in 170A. Then, the calculation unit 40 obtains a cancellation fee for the reservation of the original service based on the fee for the re-provided service and the fee for the original service (S7). On the other hand, if the receiving unit 30 does not receive the re-serving reservation information 170A from the user terminal 4 even after a predetermined time has elapsed from the starting time 134 of the original service (S3: Yes), the calculating unit 40 determines the charge of the original service. Based on this, a cancellation fee for the original service reservation is requested (S8). The original service charge is determined by the unit price 136 for each dish of the original service and the reservation number 137 for each dish included in the cancellation information stored in the cancellation information table 130A.

FIG. 14 shows an example of a system including a modification 2B of the service re-reservation apparatus 2A according to the first embodiment.
The service re-reservation apparatus 2B differs from the service re-reservation apparatus 2A according to the first embodiment in that it has a fee collection confirmation unit 50 and a fee collection unit 60 and the configuration of the user information table 120B.
FIG. 15 shows an example of the user information table 120B.
The user information table 120B stores user information about customers who use restaurants. The user information includes a user ID 121, a password 122, a mobile phone number 123, an electronic mail address 124, and a charge collection means 125.
The user information table 120B differs from the user information table 120A in that it includes a charge collecting means 125. Other than that, the user information table 120B and the user information table 120A are the same.
The fee collecting means 125 is a means for surely collecting the fee for the re-providing service and the cancellation fee from the user. The fee collection means 125 is, for example, payment by credit card or pre-collection of a deposit.

The user specifies the fee collection means 125 when registering the user information in the user information table 120B or when using the service re-reservation apparatus 2B, for example. The information registration unit 10 records the fee collecting means 125 specified in the user information of the user information table 120B. For example, when the credit card number is registered in the fee collecting means 125 of the user information stored in the user information table 120B, the fee collecting means 125 is confirmed. Further, when the charge collecting means 125 collects the deposit in advance, the charge collecting means 125 is confirmed by the user depositing the deposit into a bank account or the like before canceling the reservation of the original service.
The fee collection confirmation unit 50 determines whether or not the fee collection means 125 is confirmed. The fee collection confirmation unit 50 enables the transmission unit 20 to transmit the re-provided service information 160A and 160B to the user terminal 4 when the fee collection means 125 is confirmed. Therefore, the user who uses the user terminal 4 can search for the re-provision service only when the charge collecting means 125 of the user information stored in the user information table 120B is fixed. You can receive push notifications about the services provided.
On the other hand, the fee collection confirmation unit 50 prohibits the transmission unit 20 from transmitting the re-providing service information 160A and 160B to the user terminal 4 when the fee collection means 125 is not confirmed. Therefore, the user who uses the user terminal 4 cannot request the reservation of the re-providing service if the charge collecting means 125 of the user information stored in the user information table 120B is not fixed.
The charge collecting unit 60 collects the charge of the re-providing service and the cancellation charge of the reservation of the original service, which are calculated by the calculating unit 40, from the user of the re-providing service and the user of the former service, respectively.

FIG. 16 shows an example of the flow of service re-reservation processing in the modification 2B of the service re-reservation apparatus 2A according to the first embodiment.
The flow of the service re-reservation process of FIG. 16 is that step S9 is added between step S2 and step S3, and that step S10 is executed subsequent to step S7 and step S8. Different from the reservation process flow. The fee collection confirmation unit 50 determines whether or not the fee collection means 125 is confirmed. When the fee collection means 125 is confirmed (S9: Yes), the transmission unit 20 can transmit the re-provided service information 160A, 160B to the user terminal 4 (S4, S5). The fee collection unit 60 collects the fee for the re-providing service and the cancellation fee for the reservation of the original service when the operation is performed subsequent to step S7, and the reservation service for the original service when the operation is performed subsequent to step S8. A cancellation fee is collected (S10).
On the other hand, when the charge collection means 125 is not confirmed (S9: No), the service re-reservation process ends. That is, the fee collection confirmation unit 50 prohibits the transmission unit 20 from transmitting the re-provided service information 160A and 160B to the user terminal 4.
According to this modified example, if the fee collection means 125 is designated and the user is registered in the service re-reservation apparatus 2B, the cancellation fee may be reduced, and the re-provision service may be received at a low fee. . It is considered that this gives the user an incentive to register the user by designating the fee collection means 125 in the service re-reservation apparatus 2B.
In addition, when the restaurant or the reservation management device 1 collects the cancellation fee and the re-provision fee from the user, it is not necessary to carry out this modification. In this case, the restaurant or the reservation management device 1 may transmit the reservation information about the reservation to the service re-reservation device 2A only when the charge collecting means is confirmed for the user of the canceled reservation. .

FIG. 17 shows an example of a system including the service re-reservation device 2C according to the second embodiment of the present invention.
The service re-reservation apparatus 2C, like the service re-reservation apparatus 2A according to the first embodiment, includes a CPU, a main memory including a RAM and the like, and a storage unit 100 including a hard disk and the like. The service re-reservation device 2C can be realized by, for example, a computer. Further, the service re-reservation apparatus 2C can be realized by cloud computing, for example.
The storage unit 100 of the service rebooking apparatus 2C stores a provider information table 110, a user information table 120A, a cancellation information table 130B, a service rebooking program 140B, and a reserved information table 180A. ..
The CPU of the service re-reservation device 2C reads the service re-reservation program 140B from the storage device into the main memory and executes the service re-reservation program 140B. The function is realized.

The service re-reservation apparatus 2C is different from the cancellation information table 130A according to the first embodiment in the configuration of the cancellation information table 130B. The service re-reservation apparatus 2C is different from the service re-reservation apparatus 2A according to the first embodiment in that it has a reserved information table 180A.
The second embodiment is suitable, for example, when the reservation is canceled and the food to be resold is provided in the seat where the user can freely sit. Further, the second embodiment is suitable, for example, when the canceled dish is delivered (delivered) or taken out.

FIG. 18 shows an example of the cancellation information table 130B according to the second embodiment.
The cancellation information table 130B stores cancellation information about the canceled original service reservation. The cancellation information includes a reservation ID 131, a user ID 132, a provider ID 133, a start time 134, a dish 135, a dish unit price 136, and a dish reservation number 137.
In the cancellation information table 130B, one reservation ID 131 is assigned to each dish (content) 135. The number of reservations 137 included in one piece of cancellation information is 2 or more. The food (content) 135 included in one piece of cancellation information can be reserved for multiple times. The cancellation information table 130B is different from the cancellation information table 130A according to the first embodiment in this respect. In other respects, the cancellation information table 130B is the same as the cancellation information table 130A according to the first embodiment.

FIG. 19 shows an example of the reserved information table 180A according to the second embodiment.
The reserved information table 180A stores reserved information about reserved re-provision services. The reserved information includes a reservation ID 181, one or more user IDs 182, a unit price 183 of dishes, and a reservation number 184 of dishes.
The reservation ID 181 is identification information that uniquely identifies the canceled reservation of the original service. The reservation ID 181 corresponds to the reservation ID 131 of FIG.
The user ID 182 is identification information that uniquely identifies the user of the re-providing service specified by the reservation ID 181. The user ID 182 corresponds to the user ID 121 of FIG.
The unit price 183 of the dish indicates the unit price of the dish 135 paid by the user identified by each user ID 182. The cooking unit price 183 may change over time.
The number of dishes reserved 184 is set to the number of dishes 135 reserved by the user identified by each user ID 182.
The reserved information table 180A may include the discount rate of the re-providing service applied to the user identified by each user ID 182, instead of the unit price 183 of the dish of the re-providing service.

In the example of FIG. 19, for example, the dish 135 (Japanese food) with the reservation ID 181=1001 is reserved in three times, and the first time, the unit price of the dish 183=1,800 is set by the user with the user ID 182=0378. Booked two in yen, the second time the user with a user ID 182 = 2745 booked a unit price of food 183 = 1,200 yen and booked the second time with the user with a user ID 182 = 4762 the unit price of food 183 Two are booked for 600 yen. This dish 135 (Japanese) is sold out.
Further, for example, four dishes 135 (French) with the reservation ID 181=1201 are reserved once by the user with the user ID 182=0728 at the unit price 183=27,000 yen. On the other hand, in the cancellation information table 130B of FIG. 18, the reservation number 137 of the dish 135 (French) with the reservation ID 181=1201 is five. This means that one dish 135 (French) with reservation ID 181=1201 was unsold.

Next, the operation of the service re-reservation apparatus 2C will be described.
The information registration unit 11 of the service re-reservation apparatus 2C stores the provider information of the restaurant and the user information of the user in the provider information table 110, as in the service re-reservation apparatus 2A according to the first embodiment. It is registered in the user information table 120A.
When the information registration unit 11 receives the reservation information of the canceled original service from the reservation management device 1, the information registration unit 11 generates a reservation ID 131 and associates the reservation ID 131 with the reservation identification information of the reservation management device 1. Then, the information registration unit 11 creates the cancellation information of the service re-reservation apparatus 2C and registers the cancellation information in the cancellation information table 130B. However, unlike the cancellation information table 130A according to the first embodiment, one reservation ID 131 of the cancellation information table 130B is assigned to each dish 135.

When the cancellation information of the original service is registered in the cancellation information table 130B, the user can reserve the re-provision service provided based on the original service. Similar to the first embodiment, in the second embodiment as well, in order to use the re-provision service, the user is discounted with respect to the charge of the former service according to the setting of the former service provider. You can pay for the redemption service. That is, the user who uses the re-provision service can purchase the dish 135 included in the original service at a lower price than the original fee according to the setting of the provider of the original service.

The transmission unit 21 of the service re-reservation apparatus 2C also notifies the user of the re-provision service by the same method as the transmission unit 20 of the service re-reservation apparatus 2A according to the first embodiment.
One method is to, when the user searches for the re-provision service under a predetermined condition, read the cancellation information of the original service satisfying the search condition from the cancellation information table 130B and notify the re-provision service. The user logs in to the website of the service re-reservation apparatus 2C and searches for the re-provision service under a predetermined condition. When searched, the transmission unit 21 reads the cancellation information of the original service satisfying the search condition from the cancellation information table 130B.
However, in the service re-reservation apparatus 2C, when there is a reserved food 135 at the time of retrieval, the food 135 is re-provided up to the reservation number 137 of the food included in the cancellation information stored in the cancellation information table 130B of FIG. I can't. It is necessary to find the maximum number of dishes 135 that can be provided again at the time of search. Therefore, the transmission unit 21 includes each of the reservation information 137 included in the cancellation information stored in the cancellation information table 130B of FIG. 18 to the reservation information stored in the reservation information table 180A of FIG. The total number of reserved foods 184 is subtracted to obtain the upper limit.

Then, the transmission unit 21, for example, of the meal of the re-providing service to be paid by the user who uses the re-providing service based on the unit price 136 of the dish of the original service included in the cancellation information read from the cancellation information table 130B. Calculate the unit price. This calculation method is suitable when the discount rate is constant, such as the restaurant with the provider ID 151=0513 in FIG. 5 or 6. In this calculation method, the unit price of the food of the re-providing service may be obtained in advance. Alternatively, the transmission unit 21 starts the original service included in the current time (that is, the time to transmit the re-provided service information 160C shown in FIG. 20, which will be described later, to the user terminal 4) and the read cancellation information, for example. Based on the time 134 and the unit price 136 of the food, the unit price of the food of the re-providing service to be paid by the user who uses the re-providing service is calculated. This calculation method is suitable when the discount rate changes with the passage of time, such as the restaurant with the provider ID 151=0005 and the provider ID 151=0101 in FIG. 5 or 6. For example, the transmission unit 21 multiplies the unit price 136 of the original service dish by the discount rate of FIG. 5 or FIG. 6 to obtain the discount charge, and subtracts the discount fee from the unit price 136 of the dish to obtain the unit price of the re-provision service dish. .. Therefore, for example, the unit price of the food of the re-providing service for the restaurant of the provider ID=0005 and the provider ID=0010 in FIG. 5 or 6 is the time when the re-providing service information 160C is transmitted to the user terminal 4. The closer to the starting time of the original service, the lower the price.

FIG. 20 shows an example of the re-providing service information 160C created based on the cancellation information of the reservation ID 131=1001 and the reservation ID 131=1517 satisfy the search condition. The re-provision service information 160C includes a reservation ID 161, a provider ID 162, provider information 163, a start time 164, a dish 165, a unit price 166 of the original service dish, and a unit price 167 of the re-provision service dish, The upper limit number 169 is included. The re-provision service information 160C includes an upper limit number 169 instead of the reservation number 168 in the re-provision service information 160A according to the first embodiment.
The reservation ID 161 is identification information for uniquely identifying the canceled reservation of the original service. The reservation ID 161 in FIG. 20 corresponds to the reservation ID 131 in FIG.
The provider ID 162 is identification information that uniquely identifies a restaurant that uses the service re-reservation device 2C. The provider ID 162 corresponds to the provider ID 111 in FIG.
The provider information 163 is selected from the provider information 113 in FIG. 2 that is necessary for displaying the search result on the user terminal 4. The provider information 163 includes information such as a restaurant name, an access method to the restaurant, a telephone number of the restaurant, a URL of the website of the restaurant, and coordinates of the restaurant.
The start time 164, the dish 165, and the unit price 166 of the original service dish are the same as the start time 134, the dish 135, and the unit price 136 of the dish included in the cancellation information retrieved from the cancellation information table 130B of FIG. 18, respectively. ..
The food unit price 167 of the re-providing service is the unit price of the food to be paid by the user who uses the re-providing service.
The upper limit number 169 is the upper limit number that the user of the re-providing service can reserve for the food of the re-providing service at the time of the search. The upper limit number 169 is the reservation number 137 of the original service included in the cancellation information stored in the cancellation information table 130B of FIG. 18 and each reservation of the re-providing service included in the reserved information stored in the reserved table 180. It is calculated based on the equation 184.
It should be noted that the re-provision service information 160C may include a discount rate of the re-provision service with respect to the original service together with the unit price 167 of the re-provision service dish or instead of the unit price 167 of the re-provision service dish. When the re-provision service information 160C does not include the unit price 167 of the re-provision service but only the discount rate, the unit price of the dish of the re-provision service is not calculated by the transmission unit 21 as described above, but is calculated by the calculation unit 41 described later. May be asked.

The transmission unit 21 transmits the re-provided service information 160C to the user terminal 4 via the website. FIG. 21 shows an example of the search result screen displayed on the display of the user terminal 4 based on the re-provided service information 160C. A reservation button is displayed at the bottom of the search result screen. When the user taps the reservation button on the search result screen shown in FIG. 21, the screen of the user terminal 4 transitions to the reservation screen (not shown) of the website of the service re-reservation apparatus 2C. Depending on the content of the re-provided service information 160C and the configuration of the search result screen and the reservation screen, the user can select a dish on the reservation screen and input the number of reservations for that dish, for example. However, in the example of the search result screen of FIG. 21, the food is determined to be Japanese food, and the user can input only the number of food reservations on the reservation screen. For example, when the user inputs 2 as the number of Japanese food reservations on the reservation screen, the re-serving reservation information 170B of FIG. 22 is transmitted from the website to the service re-reserving apparatus 2C.

The re-serving reservation information 170B includes a reservation ID 171 and a food reservation number 173.
The reservation ID 171 is identification information that uniquely identifies the reservation of the original service. The reservation ID 171 in FIG. 22 corresponds to the reservation ID 131 in FIG.
The food reservation number 173 indicates the number of food reservations requested by the user.
The example of FIG. 22 shows that the user has requested the reservation of two Japanese dishes. In the second embodiment, the reservation ID 131 and the food 135 correspond to each other on a one-to-one basis. Therefore, unlike the re-provision reservation information 170A in FIG. 10, the re-provision reservation information 170B does not include a food.

When a plurality of restaurants satisfy the search condition, a return button and a forward button are displayed at the bottom of the search result screen of FIG. When the user taps the return button, it returns to the previous restaurant display. When the user taps the forward button, the next restaurant is displayed.
The example of the re-providing service information 160C in FIG. 20 includes the information of the re-providing service by the provider ID 162=0005 and the provider ID 162=2755. On the search result screen of FIG. 21, details of the re-provision service by the restaurant with the provider ID 162=0005 and a forward button are displayed. Although the return button is shown by a broken line on the search result screen of FIG. 21, the return button is not actually displayed in the case of the example of the re-providing service information 160C of FIG. When the user taps the forward button, details of the re-provision service by the provider ID 162=2755 and a return button are displayed.
Note that when the re-providing service information 160C includes the discount rate of the re-providing service with respect to the original service, in addition to or instead of the unit price 167 of the re-providing service dish, the search result of FIG. The discount rate of the re-provision service may be displayed on the screen. The user can know the unit price of the food to be re-provided by looking at the unit price of the food of the original service and the discount rate of the re-provision service displayed on the search result screen.

Another method in which the transmission unit 21 of the service re-reservation apparatus 2C notifies the user of the re-provided service is to re-provide by using push notification to each user terminal 4 of a plurality of predetermined users at a predetermined timing. The service information 160D is transmitted.
For example, it is assumed that the restaurant with the provider ID=0005 cancels the reservation for the dish 135 (Japanese food) one day before, and the cancellation information with the reservation ID=1001 is stored in the cancellation information table 130B. FIG. 23 shows an example of the re-provided service information 160D that is push-notified to each user terminal 4 at this time. The re-provision service information 160D has the same configuration as the re-provision service information 160C of FIG. However, only the restaurant with the provider ID=0005 that offers Japanese food was canceled 18:00 one day ago. Therefore, the transmission unit 21 pushes the re-provided service information 160D including only Japanese dishes as the re-provisioned dish 165 at the same time as the cancellation (18:00, one day before the service disclosure time).

Specifically, when the user calls the restaurant and cancels the reservation for the original service, the restaurant uses the provider terminal 3 to notify the reservation management device 1 of the cancellation of the reservation. The reservation management device 1 transmits the reservation information of the canceled reservation to the service re-reservation device 2C. The service re-reservation device 2C receives the reservation information transmitted from the reservation management device 1. The information registration unit 11 of the service re-reservation apparatus 2C creates cancellation information for the service re-reservation apparatus 2C and registers the cancellation information in the cancellation information table 130B.
At this time, of course, since there is no reserved food 135, the reserved information is not stored in the reserved information table 180A of FIG. Therefore, in the example of the re-provision service information 160D illustrated in FIG. 23, the transmission unit 21 of the service re-reservation apparatus 2C sets the upper limit number 169 of dishes of the re-provision service to 6.

Then, the transmission unit 21 obtains the unit price of the meal of the re-providing service to be paid by the user who uses the re-providing service based on the unit price of the dish of the original service included in the reservation information received from the reservation management device 1, for example. .. This calculation method is suitable when the discount rate is constant, such as the restaurant with the provider ID 151=0513 in FIG. 5 or 6. Alternatively, the transmission unit 21 may, for example, indicate the current time (that is, the time to transmit the re-provided service information 160D to the user terminal 4) and the start time and cooking of the original service included in the reservation information received from the reservation management device 1. Based on the unit price of and the unit price of the food of the re-provided service. In the example of FIG. 23, since it is one day before the start time 164, the transmission unit 21 sets the unit price 167 of the dish of the re-providing service to 1,800 yen. This calculation method is suitable when the discount rate changes with the passage of time, such as the restaurant with the provider ID 151=0005 and the provider ID 151=0101 in FIG. 5 or 6.

Then, the transmission unit 21 creates the re-provided service information 160D shown in FIG. Next, the transmission unit 21 broadcasts the message including the re-provided service information 160D to the plurality of user terminals 4 registered as friends by using the function of the LINE official account, for example. Upon receiving the re-provided service information 160D, the user terminal 4 displays a push notification screen (not shown). A reservation button is displayed at the bottom of the push notification screen. When the user taps the reservation button, the screen of the user terminal 4 transitions to the reservation screen (not shown) of the website of the service re-reservation apparatus 2C. Depending on the content of the re-providing service information 160D and the configuration of the push notification screen and the reservation screen, the user can select a dish on the reservation screen and input the reservation number of the dish, for example. However, in the example of the re-providing service information 160D in FIG. 23, the food is decided to be Japanese food, and the user can input only the number of food reservations on the reservation screen. For example, when the user inputs 2 as the number of Japanese food reservations on the reservation screen, the re-provision reservation information 170B is transmitted from the website to the service re-reservation apparatus 2C.
Note that the re-provided service information 160D also includes the discount rate of the re-provided service with respect to the original service together with the unit price 167 of the re-provided service dish or instead of the unit price 167 of the re-provided service dish, and is re-displayed on the push notification screen. The discount rate of the provided service may be displayed. The user can know the unit price of the food to be re-provided by looking at the unit price of the food of the original service and the discount rate of the re-provision service displayed on the push notification screen. When the re-provision service information 160D does not include the unit price 167 of the dish of the re-provision service but includes only the discount rate, the unit price of the dish of the re-provision service is not calculated by the transmission unit 21 as described above, but is calculated as described below. It may be obtained by the section 41.

Further, the transmission unit 21 of the service re-reservation apparatus 2C may push-notify the re-provided service information 160D one hour before the start time 164 or half a day before, or at a predetermined time such as 11:00 am or 5:00 pm. The re-provided service information 160D may be notified by push.
In addition, the transmission unit 21 push-notifies the re-provided service information 160D only to the user terminal 4 near the provider terminal 3 (for example, within 300 m), or of the restaurants stored in the storage unit 100. The re-provided service information 160D may be pushed to only the user terminals 4 registered in the customer list.
Alternatively, the dedicated application may be installed in the user terminal 4, and the service re-reservation apparatus 2C may push the re-provided service information 160D to the plurality of user terminals 4 using the dedicated application.

In addition, the storage unit 100 stores a customer list for each restaurant (not shown), and the transmission unit 21 uses the user ID 121 of FIG. 3 only when the user ID 121 is registered in the customer list. In response to the search from each user terminal 4 corresponding to the above, the re-providing service information 160C is transmitted, or the re-providing service information 160D is pushed to each user terminal 4 corresponding to the user ID 121. Good.
In addition, the storage unit 100 stores a favorite list for each user (not shown), and the transmission unit 21 stores the favorite list of each user only when the provider ID 111 of FIG. 2 is registered in the favorite list of each user. The user terminal 4 may be notified by push of the re-provided service information 160D.
In addition, the storage unit 100 stores a black list for each restaurant (not shown) or for the entire user, and the transmission unit 21 uses the user ID 121 of FIG. 3 when the user ID 121 is registered in the black list. Do not send the re-provided service information 160C in response to the search from each user terminal 4 corresponding to the user ID 121, or do not push the re-provided service information 160D to the user terminal 4 corresponding to the user ID 121. You may choose
Furthermore, the transmission unit 21 of the service re-reservation apparatus 2C may notify the user of the re-provision service by sending a message such as electronic mail or SMS, not limited to the search and push notification described above.

Next, the operation of the receiver 31 will be described. The receiving unit 31 receives the re-provisioning reservation information 170B from the user terminal 4. The reserving reservation information 170B includes only one reservation ID 171. On the other hand, the re-provision service information 160C and the re-provision service information 160D may include a plurality of reservation IDs 161. In this case, when the receiving unit 31 receives the re-provision reservation information 170B from the user terminal 4, which of the re-provision service information 160C or the re-provision service information 160D is included by the reservation ID 171 included in the re-provision reservation information 170B. It specifies whether the user of the user terminal 4 has requested a reservation for the re-providing service corresponding to the reservation ID 161.
Next, the reception unit 31 acquires the reservation number of the food 165 to be re-provided from the reservation number 173 of the food included in the re-serving reservation information 170B.

Here, the transmitting unit 21 may transmit the re-providing service information 160C and/or the re-providing service information 160D to the plurality of user terminals 4, and the receiving unit 31 may receive the plurality of re-providing reservation information 170B. In this case, in the received reserving reservation information 170B, the reservation number 173 of dishes may exceed the maximum number of dishes for which reservations can be accepted.
Therefore, the receiving unit 31 sequentially selects the re-serving reservation information 170B from the received re-serving reservation information 170B according to a predetermined condition, and selects the food of the re-serving service included in the selected re-serving reservation information 170B. Based on the information of the reservation number 173, the information of the reservation number 137 of the dish included in the cancellation information stored in the cancellation information table 130B, and the information of the reservation number 184 of each dish stored in the reserved information table 180A. It is determined whether or not the reservation based on the selected re-provision reservation information 170B can be accepted. The reception unit 31 identifies the user who uses the predetermined user terminal 4 that has transmitted the reserving reservation information 170B that is determined to be reservable, and the reservation ID 171 included in the reserving reservation information 170B. The information of the unit price 167 of the food of the re-provided service or the discount rate of the re-provided service with respect to the original service and the information of the number of reserved foods 173 included in the re-provision reservation information 170B are stored in the reserved information table 180A. Record in reserved information.
Then, the receiving unit 31 records the information in the reserved information of the reserved information table 180A, and then transmits the reservation information indicating that the re-provision service has been reserved by the user to the reservation management device 1. The reservation management device 1 accepts the reservation specified by the reservation information as a new reservation.

The above-mentioned predetermined condition is, for example, first-come-first-served basis. In this case, the receiving unit 31 selects the received re-provision reservation information 170B on a first-come-first-served basis.
Alternatively, when the transmission unit 21 transmits the re-provision service information 160D to the plurality of user terminals 4 by push notification or message transmission, the reception unit 31 first receives the re-provision reservation information 170B and then the re-provision service. Each time a predetermined time elapses, each re-provision reservation information may be sequentially selected from each re-provision reservation information 170B received within the predetermined time until the reservation return is confirmed. ..
The predetermined condition is, for example, to randomly select the reserving reservation information 170B. In this case, the reception unit 31 randomly selects the re-provision reservation information 170B from the received re-provision reservation information 170B each time a predetermined time has elapsed. The reception unit 31 repeats this until the reservation information regarding the re-provision service is confirmed.

Alternatively, for example, the storage unit 100 stores a priority list that stores priority information indicating the priority of each user who uses the re-provided service for each provider (restaurant) that provides the original service. Then, the predetermined condition is to sequentially select the re-provision reservation information 170B transmitted from the user terminal 4 of the user having a high priority in the priority list for the provider of the original service. For example, it is conceivable to give higher priority to a user who has registered credit card information or a user who frequently uses the restaurant. In this case, the storage unit 100 stores a priority list for each restaurant (not shown). Each priority list stores priority information indicating the priority of each user who uses the re-providing service of each restaurant. Every time a predetermined time elapses, the reception unit 31 selects from the user terminal 4 of the user having a higher priority in the priority list for each restaurant from the received reserving reservation information 170B. The provided reserving reservation information 170B is sequentially selected. The reception unit 31 repeats this until the reservation information regarding the re-provision service is confirmed.
When the predetermined time is long, the receiving unit 31 transmits a message indicating that the user terminal 4 has transmitted the reserving reservation information 170B to the effect that it is being selected, or until the selection result is notified. It is desirable to send information indicating the waiting time.

In order to determine whether or not the re-provision reservation information 170B can accept the reservation, when the receiving unit 31 receives the re-provision reservation information 170B, it is first included in the cancellation information stored in the cancellation information table 130B of FIG. The maximum number of reservations that can be accepted is calculated based on the number of reserved foods 137 and the number of reserved foods 184 included in the reserved information stored in the reserved table 180A. When the reservation number 173 of the dishes included in the received re-serving reservation information 170B is within the reservable upper limit number, the receiving unit 31 determines that the reservation based on the received re-serving reservation information 170B can be accepted.

When the return of the reservation for the re-provision service is confirmed, the calculation unit 41 requests the re-provision service fee and the reservation cancellation fee of the original service.
There are two cases in which the reimbursement of the re-provision service is confirmed. One is when all the dishes 135 of the original service are reserved for re-serving, that is, the dishes 135 are sold out. Here, the upper limit number of dishes 135 included in the cancellation information stored in the cancellation information table 130B is the reservation number 137 of dishes included in the cancellation information. Therefore, when the reception unit 31 receives the reserving reservation information 170B and records the combination of the unit price or discount rate of the food of the reprovision service and the number of reservations of the food in the reserved information of the reserved information table 180A, the reservation is completed. When the total number of reservations 184 for each dish included in the reserved information stored in the information table 180A matches the number of reservations 137 for the dish, the reservation outcome of the re-provision service is confirmed.
The other is a case where the food 135 remains unsold even after a predetermined time has elapsed from the start time 134 of the original service. That is, when the predetermined time has elapsed from the start time 134, the reservation return for the re-provision service is confirmed, and thereafter, the transmission unit 21 transmits the re-provision service information 160C or the re-provision service information 160D to the user terminal 4. Do not send to. The predetermined time may be 0.

Specifically, when the booking information for the re-provision service is confirmed, the calculation unit 41 determines the unit price 136 of the original service dish and the number of reserved dishes 137 included in the cancellation information stored in the cancellation information table 130B. Ask for the price of the original service. For example, the charge for Japanese food included in the cancellation information of reservation ID=1001 is 18,000 yen. However, the charge of the original service may not be calculated by the calculation unit 41 after the return of the reservation is confirmed for the re-provision service, but may be calculated in advance by another means.
Next, the calculation unit 41, for each group of the user ID 182 included in the reserved information stored in the reserved information table 180A, the cooking unit price 183 of the re-providing service, and the number of reserved food items 184, the unit price 183 of cooking. Then, the charge for the re-providing service is calculated for each user identified by the user ID 182 by the number of reserved foods 184. Alternatively, the calculation unit 41, for each set of the user ID 182, the discount rate of the re-provision service, and the reservation number of dishes 184 included in the reserved information stored in the reserved information table 180A, the unit price of the original service dish. The re-provision service charge is calculated for each user identified by the user ID 182 based on 136, the discount rate of the re-provision service, and the number of reserved foods 184. Next, the charges for each user are summed up to obtain the charge for the re-providing service. For example, in the example of FIG. 19, the charge for Japanese food based on the reserved information of reservation ID=1001 is 7,200 yen.

Then, the calculation unit 41 calculates the cancellation fee for the reservation of the original service based on the fee for the re-provided service and the fee for the original service. For example, the calculation unit 41 calculates the cancellation charge for the original service reservation based on the difference between the original service charge and the re-provided service charge. As described above, when the charge for the original service and the charge for the re-provision service are 18,000 yen and 7,200 yen, respectively, the difference is 10,800 yen. The calculation unit 41 may use this difference as the cancellation fee, or may set the cancellation fee higher than the difference in consideration of the fees of the restaurant. Further, the calculation unit 41 may set the cancellation fee to be lower than the difference, or may set the cancellation fee to be free even if there is a difference. How to set the cancellation fee depends on the policy of the restaurant.
If the reserved information does not exist in the reserved information table 180A even at the time of starting the original service, the total number of reservations 184 for food of the re-providing service is 0, and the charge of the re-providing service is 0. Is. In this case, the calculation unit 41 substantially calculates the cancellation fee of the original service reservation based on the original service fee.
It should be noted that the cancellation fee and the fee for the re-providing service may be collected from the user at the restaurant, the reservation management device 1 or the service re-reservation device 2C. Good.

FIG. 24 shows an example of the flow of service re-reservation processing according to the second embodiment.
The service re-reservation apparatus 2C receives the reservation information of the original service whose reservation has been canceled from the reservation management apparatus 1 (S11). The information registration unit 11 creates cancellation information for the service re-reservation apparatus 2C and registers the cancellation information in the cancellation information table 130B (S12).

When the return information of the reservation regarding the re-provision service is not confirmed (S13: No), for example, the transmission unit 21 cancels when the user searches for the re-provision service using the user terminal 4 under the predetermined search condition. The cancellation information of the original service satisfying the search condition is read from the information table 130B. The transmission unit 21 determines the number of reservations 137 of the original service dish included in the cancellation information stored in the cancellation information table 130B and each of the re-provided service dishes included in the reserved information stored in the reserved table 180A. The maximum number of dishes that can be provided for the re-providing service is calculated based on the reservation number 184 (S14). Next, the transmission unit 21 obtains the unit price of the food of the re-provision service based on the unit price 136 of the food of the original service included in the cancellation information read out by the search, for example. Alternatively, the transmission unit 21 determines the current time (that is, the time to transmit the re-provided service information 160C to the user terminal 4) and the start time 134 of the original service and the unit price of the food included in the cancellation information read by the search. Based on 136, the unit price of the food of the re-providing service is calculated (S15). Then, the transmission unit 21 includes information on the reservation ID 131 of the original service, the start time 134, the dish (content) 135, and the unit price 136 of the dish included in the cancellation information, the unit price 167 of the dish of the re-provision service, and/or a re-issued version of the original service. The re-provision service information 160C including the information on the discount rate of the provision service and the information of the upper limit number 169 of reservable service dishes is transmitted to the user terminal 4 (S16).

And/or, if the return of the reservation regarding the re-provided service is not confirmed (S13: No), for example, the transmission unit 21 reserves the number of reservations of the food of the original service and the reserved information stored in the reserved information table 180A. The upper limit number of dishes that can be provided for the re-providing service is calculated based on the reservation number 184 for each dish of the re-providing service included in the information (S14). Next, the transmission unit 21 obtains the unit price of the food of the re-providing service to be paid by the user who uses the re-providing service, for example, based on the unit price of the food of the original service. Alternatively, the transmitting unit 21 obtains the unit price of the food of the re-providing service based on the current time (that is, the time of transmitting the re-providing service information 160D to the user terminal 4), the starting time of the original service, and the unit price of the food. (S15). Then, the transmission unit 21 uses the push notification to each of the user terminals 4 of a plurality of predetermined users at a predetermined timing, and uses the reservation ID 161, the start time 164, the dish (content) 165, and the unit price of the dish of the original service. 166, information on the re-serving service unit price 167 and/or information on the re-serving service discount rate with respect to the original service, and re-serving service information 160D including the upper limit number 169 of re-serving service dishes that can be reserved. (S16).

The user determines the reservation number 173 of the food (content) 164 of the re-providing service. Then, the user uses the user terminal 4 to transmit the re-provision reservation information 170B including the reservation number 173 to the service re-reservation apparatus 2C.
If the reception unit 31 does not receive the re-serving reservation information 170B including the reservation number 173 of the reservation-acceptable dishes (contents) from the user terminal 4 (S17: No), the process returns to step S13.
On the other hand, when the re-serving reservation information 170B including the reservation number 173 of the reservation-acceptable dishes (contents) is received from the user terminal 4 (S17: Yes), the reception unit 31 determines that the reservation is acceptable. A user ID for identifying the user who uses the user terminal 4 that has transmitted the provision reservation information 170B and the unit price 167 of the meal of the re-provision service specified by the reservation ID 171 included in the re-provision reservation information 170B or the original service Information on the discount rate of the re-providing service and information on the number of reservations for food 173 included in the re-providing reservation information 170B are recorded in the reserved information of the reserved information table 180A, and the process returns to step S13 (S18).

When the return of the reservation is confirmed for the re-provided service (S13: Yes), the calculation unit 41 re-establishes the user ID 182 and the unit price 183 of the dish included in the reserved information stored in the reserved information table 180A or the original service. Based on the discount rate of the provided service and the discount rate of the re-provided service for the original service 183 or the reserved number of the food 184 for each set of the reserved number of food 184 and the reservation number of the food 184, the re-provided service is provided for each user of the re-provided service. Ask for a fee. Next, the calculation unit 41 sums up the charges for each user to obtain the charge for the re-providing service. Then, the calculation unit 41 obtains the cancellation fee for the reservation of the original service based on the fee for the re-provided service and the fee for the original service (S19).

FIG. 25 shows an example of a system including the service re-reservation device 2D according to the third embodiment of the present invention.
The service re-reservation apparatus 2D, like the service re-reservation apparatus 2A according to the first embodiment, includes a CPU, a main memory including a RAM and the like, and a storage unit 100 including a hard disk and the like. The service re-reservation device 2D can be realized by, for example, a computer. Further, the service re-reservation apparatus 2D can be realized by cloud computing, for example.
The storage unit 100 of the service reserving apparatus 2D stores a provider information table 110, a user information table 120A, a cancellation information table 130C, a service reserving program 140C, and a reserved information table 180B. .
The CPU of the service re-reservation device 2D reads the service re-reservation program 140C from the storage device into the main memory and executes the service re-reservation program 140C, so that the information registration unit 12, the transmission unit 22, the reception unit 32, and the calculation unit 42 are executed. The function is realized.

The service re-reservation apparatus 2D is different from the cancellation information table 130A according to the first embodiment in the configuration of the cancellation information table 130C. The service re-reservation apparatus 2D is different from the service re-reservation apparatus 2A according to the first embodiment in that it has a reserved information table 180B.
The third embodiment is suitable, for example, when the reservation of the dishes for 10 persons provided using the table for 6 persons and the table for 4 persons is canceled. In this case, it is also possible to redistribute the dishes provided at the six-seater table and the four-seater table to two different groups.

FIG. 26 shows an example of the cancellation information table 130C according to the third embodiment.
The cancellation information table 130C stores the cancellation information about the canceled original service reservation. The cancellation information is a combination of a reservation ID 131, a user ID 132, a provider ID 133, a start time 134, one or more dishes 135, a unit price 136 for each dish, the number of reservations 137 for each dish, and the number of seats. 138 and.
In the third embodiment, the reservation ID 131 is divided into two or more sets and one is given to the combination 138 of the number of seats that can be reserved.
The number of individual reservations 137 may be 1, but the total of the number of reservations 137 included in one cancellation information is 2 or more.
The number of seats combination 138 indicates a combination of the number of seats that can be divided and provided. For example, in the cancellation information of the reservation ID 131=2001 of the cancellation information table 130C in FIG. 26, the combination of the number of seats 138=6+4, so the table can be provided separately for a table for 6 persons and a table for 4 persons.
The cancellation information table 130C differs from the cancellation information table 130A according to the first embodiment in these points. In other respects, the cancellation information table 130C is the same as the cancellation information table 130A according to the first embodiment.
In addition, in the example of FIG. 26, the total number of reservations 137 for each dish associated with one reservation ID 131 and the total number of seats included in the combination 138 of seats are the same. The total number of reservations 137 for each may be greater than the total number of seats. For example, when two or more dishes are reserved per person, the total number of reservations 137 for each dish may be larger than the total number of seats.

FIG. 27 shows an example of the reserved information table 180B according to the third embodiment.
The reserved information table 180B stores reserved information about reserved re-provision services. The reserved information includes a reservation ID 181, one or more user IDs 182, one or more dishes 185, a unit price 183 for each dish, a reservation number 184 for each dish, and a combination 186 of the number of seats.
The reservation ID 181 is identification information that uniquely identifies the canceled reservation of the original service. The reservation ID 181 corresponds to the reservation ID 131 in FIG.
The user ID 182 is identification information that uniquely identifies the user of the re-providing service specified by the reservation ID 181. The user ID 182 corresponds to the user ID 121 of FIG.
The dish 185 indicates a dish that is provided again to the user identified by each user ID 182. The dish 185 is included in the dish 135 of the cancellation information stored in the cancellation information table 130C.
The unit price 183 for each dish indicates the unit price for each dish 185 paid by the user identified by each user ID 182. The unit price 183 for each dish may change over time.
In the reservation number 184 for each dish, the reservation number for each dish 185 reserved by the user identified by each user ID 182 is set.
The number of seats combination 186 indicates a combination of the number of seats reserved by the user identified by each user ID 182. Note that the number of seats combination 186 may be the number of seats that cannot be further divided (for example, the number of seats for only one table).
The reserved information table 180B may include the discount rate of the re-providing service applied to the user identified by each user ID 182, instead of the unit price 183 of each dish of the re-providing service.

In the example of FIG. 27, for example, the re-providing service with the reservation ID 181=2001 is reserved twice. The first time, the user with the user ID 182=3164 reserves three Japanese dishes A at a unit price 183=1,200 yen for each dish for a combination of the number of seats 186=4 seats. In this case, in the cancellation information table 130C of FIG. 26, the combination 138 of the number of seats included in the cancellation information of the reservation ID 131=2001 is 6 seats and 4 seats. Six seats remain as a result of the first reservation. The second time, by the user with user ID 182=1733, the combination of seats 186=6 seats, the price of each dish is 183=600 yen, there are 3 Japanese dishes A, and the price of each dish is 183=500 yen, and there are 2 Japanese dishes B. Reserved.
Further, for example, the re-providing service with the reservation ID 181=2201 is reserved only once by the user with the user ID 182=0825 for the combination of the number of seats 186=6 seats at the unit price 183=3,600 yen for each dish. ing. In the cancellation information table 130C of FIG. 26, the reservation number 137 for each dish included in the cancellation information of the reservation ID 131=2201 is 12, and the combination 138 of seats is 6 seats. In the re-provision service with the reservation ID 181=2201, 6 reservations and 6 seats are finally unsold.

Next, the operation of the service re-reservation device 2D will be described.
The information registration unit 12 of the service re-reservation device 2D, like the service re-reservation device 2A according to the first embodiment, stores the provider information of the restaurant and the user information of the user in the provider information table 110, respectively. It is registered in the user information table 120A.
When the information registration unit 12 receives the reservation information of the canceled original service from the reservation management device 1, the information registration unit 12 generates a reservation ID 131 and associates the reservation ID 131 with the reservation identification information of the reservation management device 1. Then, the information registration unit 12 creates the cancellation information of the service re-reservation device 2D and registers the cancellation information in the cancellation information table 130C. At this time, the reservation information received from the reservation management device 1 includes a combination of the number of seats that can be divided and provided. Unlike the cancellation information table 130A according to the first embodiment, one reservation ID 131 of the cancellation information table 130C is provided for each combination 138 of seat numbers.

When the cancellation information of the original service is registered in the cancellation information table 130C, the user can reserve the re-provision service provided based on the original service. Similar to the first embodiment, in the third embodiment as well, in order to use the re-provision service, the user is discounted with respect to the charge of the former service according to the setting of the former service provider. You can pay for the redemption service. That is, the user who uses the re-provision service can purchase the dish 135 included in the original service at a lower price than the original fee according to the setting of the provider of the original service.

The transmission unit 22 of the service re-reservation apparatus 2D also notifies the user of the re-provision service by the same method as the transmission unit 20 of the service re-reservation apparatus 2A according to the first embodiment.
One method is to notify the re-providing service by reading out the cancellation information of the original service satisfying the search condition from the cancellation information table 130C when the user searches for the re-providing service under a predetermined condition. The user logs in to the website of the service re-reservation apparatus 2D and searches for the re-provision service under a predetermined condition. Upon being searched, the transmission unit 22 reads the cancellation information of the original service satisfying the search condition from the cancellation information table 130C.
However, the service re-reservation apparatus 2D re-provides the dishes 135 up to the reservation number 137 for each dish included in the cancellation information stored in the cancellation information table 130C in FIG. 26 when another user makes a reservation at the time of search. Seats cannot be re-provisioned and seats cannot be re-provisioned up to the seat count combination 138. At the time of the search, it is necessary to find the maximum number of dishes 135 that can be re-served and the combination of seats. Therefore, the transmission unit 22 is included in the reservation information stored in the reservation information table 180B of FIG. 27 from the reservation number 137 for each dish included in the cancellation information stored in the cancellation information table 130C of FIG. The total number of reservations 184 for each dish is subtracted to obtain the upper limit number of reservable services that can be reserved for each dish. Next, the transmission unit 22 is included in the combination 138 of seat numbers included in the cancellation information stored in the cancellation information table 130C of FIG. 26 and the reserved information stored in the reserved information table 180B of FIG. 27. The number of seats that can be reserved in the re-provision service is calculated based on the number of seats combination 186.

Then, the transmission unit 22 obtains the unit price for each dish of the re-providing service to be paid by the user who uses the re-providing service, for example, based on the unit price 136 for each dish of the original service included in the read cancellation information. . This calculation method is suitable when the discount rate is constant, such as the restaurant with the provider ID 151=0513 in FIG. 5 or 6. In this calculation method, the unit price for each dish of the re-provision service may be obtained in advance. Alternatively, the transmission unit 22 starts the original service included in the current time (that is, the time to transmit the re-provided service information 160E shown in FIG. 28 described later to the user terminal 4) and the read cancellation information, for example. Based on the time 134 and the unit price 136 for each dish, the unit price for each dish of the re-provision service to be paid by the user who uses the re-provision service is calculated. This calculation method is suitable when the discount rate changes with the passage of time, such as the restaurant with the provider ID 151=0005 and the provider ID 151=0101 in FIG. 5 or 6. For example, the transmission unit 22 obtains a discount fee by multiplying the unit price 136 for each dish by the discount rate of FIG. 5 or FIG. 6, and subtracts the discount fee from the unit price 136 for each dish to obtain the unit price of the re-providing service. Therefore, for example, the unit price for each dish of the re-providing service for the restaurant with the provider ID=0005 and the provider ID=0010 in FIG. 5 or 6 transmits the re-providing service information 160E to the user terminal 4. The closer the time is to the start time of the original service, the lower the price.

FIG. 28 shows an example of the re-providing service information 160E created based on the cancellation information of the reservation ID 131=2001 and the reservation ID 131=2201 satisfying the search condition. The re-providing service information 160E includes a reservation ID 161, a provider ID 162, provider information 163, a start time 164, one or more dishes 165, a unit price 166 for each dish of the original service, and a dish of the re-providing service. It includes a unit price 167 for each, a maximum number 169A for each dish of the re-providing service, and a combination 169B of the number of seats. The re-provision service information 160E includes an upper limit number 169A for each dish of the re-provision service instead of the reservation number 168 in the re-provision service information 160A according to the first embodiment, and further includes a combination 169B of the number of seats. There is.
The reservation ID 161 is identification information for uniquely identifying the canceled reservation of the original service. The reservation ID 161 in FIG. 28 corresponds to the reservation ID 131 in FIG.
The provider ID 162 is identification information that uniquely identifies a restaurant that uses the service re-reservation device 2D. The provider ID 162 corresponds to the provider ID 111 in FIG.
The provider information 163 is selected from the provider information 113 in FIG. 2 that is necessary for displaying the search result on the user terminal 4. The provider information 163 includes information such as a restaurant name, an access method to the restaurant, a telephone number of the restaurant, a URL of the website of the restaurant, and coordinates of the restaurant.
The start time 164, the dish 165, and the unit price 166 for each dish of the original service are the same as the start time 134, the dish 135, and the unit price 136 for each dish included in the cancellation information retrieved from the cancellation information table 130C of FIG. 26, respectively. Is.
The unit price 167 for each dish of the re-providing service is the unit price of each dish to be paid by the user who uses the re-providing service.
The upper limit number 169A for each dish of the re-providing service is the upper limit number that the user of the re-providing service can reserve for each dish at the time of search. The upper limit number 169A for each dish of the re-providing service is included in the reservation number 137 for each dish included in the cancellation information stored in the cancellation information table 130C in FIG. 26 and the reserved information stored in the reserved table 180B. It is calculated based on the number of reservations 184 for each dish.
The combination of seats 169B indicates a combination of seats that can be reserved by the user of the re-providing service at the time of the search. The number of seats combination 169B includes the number of seats combination 138 included in the cancellation information stored in the cancellation information table 130C of FIG. 26 and each of the reserved information stored in the reserved information table 180B of FIG. 27. It is calculated based on the number of seats combination 185. Note that the number of seats combination 169B may be the number of seats that cannot be further divided (for example, the number of seats for only one table).
The re-providing service information 160E may include a discount rate of the re-providing service with respect to the original service, together with the unit price 167 of each dish of the re-providing service or instead of the unit price 167 of each dish of the re-providing service. When the re-provision service information 160E does not include the unit price 167 for each dish of the re-provision service but includes only the discount rate, the unit price for each dish of the re-provision service is not obtained by the transmission unit 21 as described above, but will be described later. The calculation unit 41 may perform the calculation.

The transmission unit 22 transmits the re-provided service information 160E to the user terminal 4 via the website. FIG. 29 shows an example of the search result screen displayed on the display of the user terminal 4 based on the re-provided service information 160E. A reservation button is displayed at the bottom of the search result screen. When the user taps the reservation button, the screen of the user terminal 4 transits to the reservation screen (not shown) of the website of the service re-reservation device 2D. Depending on the content of the re-provision service information 160E and the configuration of the search result screen and the reservation screen, the user selects, for example, a dish on the reservation screen, inputs the number of reservations for each dish, and selects a combination of the number of seats. can do. However, in the example of the search result screen in FIG. 29, the food is determined to be a combination of Japanese food A and Japanese food B, and the combination of the number of seats is determined to be 6 seats. In this case, when the user inputs 3 as the number of reservations for Japanese food A and 2 as the number of reservations for Japanese food B on the reservation screen, the re-provision reservation information 170C of FIG. 30 is transmitted from the website to the service re-reservation apparatus 2D. ..

The re-provision reservation information 170C includes a reservation ID 171, one or more dishes 172, a reservation number 173 for each dish, and a combination 174 of the number of seats.
The reservation ID 171 is identification information that uniquely identifies the canceled original service reservation. The reservation ID 171 in FIG. 30 corresponds to the reservation ID 131 in FIG.
The dish 172 indicates a dish reserved by the user through the re-providing service. The dish 172 corresponds to the dish 165 of the re-providing service information 160E.
The reservation number 173 for each dish indicates the number of reservations for each dish reserved for the dish 172 by the user in the re-providing service.
The number of seats combination 174 indicates a combination of the number of seats reserved by the user in the re-provision service. Note that the number of seats combination 174 may be the number of seats that cannot be further divided (for example, the number of seats for only one table).
The example of FIG. 30 shows that the user has requested the reservation of three Japanese dishes A and two Japanese dishes B for the combination 174=6 seats of seats. In the re-providing service information 160E of FIG. 28, the upper limit number 169A for each dish of Japanese food A and Japanese food B was 3 and 4, respectively. When the receiving unit 32 receives the reservation based on the re-provision reservation information 170C in FIG. 30, the Japanese food A is sold out, but two Japanese food B are unsold.

When a plurality of restaurants satisfy the search condition, a return button and a forward button are displayed at the bottom of the search result screen of FIG. When the user taps the return button, it returns to the previous restaurant display. When the user taps the forward button, the next restaurant is displayed.
The example of the re-providing service information 160E in FIG. 28 includes the information of the re-providing service by the provider ID 133=0005 and the provider ID 133=0632. Therefore, on the search result screen of FIG. 29, details of the re-providing service by the restaurant with the provider ID 133=0005 and a button for proceeding are displayed. The return button is shown by a broken line on the search result screen of FIG. 29, but in the case of the example of the re-providing service information 160E of FIG. 28, the return button is not actually displayed. When the user taps the forward button, details of the re-provision service by the provider ID 133=0632 and a return button are displayed.
When the re-providing service information 160E includes the discount rate of the re-providing service with respect to the original service, together with the unit price 167 of each dish of the re-providing service or instead of the unit price 167 of each dish of the re-providing service, FIG. The discount rate of the re-provision service may be displayed on the search result screen. The user can know the unit price of each food item to be re-provided by looking at the unit price of each food item of the original service and the discount rate of the re-provision service displayed on the search result screen.

Another method in which the transmission unit 22 of the service re-reservation apparatus 2D notifies the user of the re-provided service is to re-provide by using push notification to each user terminal 4 of a plurality of predetermined users at a predetermined timing. The service information 160F is transmitted.
For example, it is assumed that the restaurant with the provider ID=0005 cancels the reservation of the dish 135 (combination of Japanese food A and Japanese food B) one day before, and the cancellation information with the reservation ID=2001 is stored in the cancellation information table 130C. FIG. 31 shows an example of the re-provided service information 160F that is push-notified to each user terminal 4 at this time. The re-provision service information 160F has the same configuration as the re-provision service information 160E in FIG. However, only the restaurant with the provider ID=0005 that offers a combination of Japanese food A and Japanese food B was canceled at 18:00 one day ago. Therefore, the transmission unit 22 pushes the re-provided service information 160F including the combination of the Japanese food A and the Japanese food B as the re-provided food 172 at the same time as the cancellation (at 18:00 one day before the service start time).

Specifically, when the user calls the restaurant and cancels the reservation for the original service, the restaurant uses the provider terminal 3 to notify the reservation management device 1 of the cancellation of the reservation. The reservation management device 1 transmits the reservation information of the canceled reservation to the service re-reservation device 2D. The service re-reservation device 2D receives the reservation information transmitted from the reservation management device 1. The information registration unit 12 of the service re-reservation device 2D creates cancellation information of the service re-reservation device 2D and registers the cancellation information in the cancellation information table 130C.
At this time, of course, since there is no reserved food 135, the reserved information is not stored in the reserved information table 180B of FIG. Therefore, in the example of the re-provision service information 160F illustrated in FIG. 31, the transmission unit 22 of the service re-reservation apparatus 2D sets the upper limit number 169A for each dish of the re-provision service for Japanese food A and Japanese food B to 6 and 4, respectively. Further, the transmission unit 22 sets the combination 169B of the number of seats to 6 seats and 4 seats.

Then, the transmission unit 22, for example, the unit price for each dish of the re-providing service to be paid by the user who uses the re-providing service based on the unit price for each dish of the original service included in the reservation information received from the reservation management device 1. Ask for 167. This calculation method is suitable when the discount rate is constant, such as the restaurant with the provider ID 151=0513 in FIG. 5 or 6. Alternatively, the transmission unit 22 may, for example, indicate the current time (that is, the time to transmit the re-provided service information 160F to the user terminal 4) and the start time and cooking of the original service included in the reservation information received from the reservation management device 1. The unit price 167 for each dish of the re-providing service is calculated based on the unit price for each. In the example of FIG. 31, since it is one day before the start time 164, the transmission unit 22 sets the unit price 167 for each dish of the re-provision service for Japanese food A and Japanese food B to 1,200 yen and 1,000 yen, respectively. This calculation method is suitable when the discount rate changes with the passage of time, such as the restaurant with the provider ID 151=0005 and the provider ID 151=0101 in FIG. 5 or 6.

Then, the transmission unit 22 creates the re-provided service information 160F in FIG. Next, the transmitting unit 22 uses the function of the LINE official account to broadcast the message including the re-provided service information 160F to the plurality of user terminals 4 registered as friends. Upon receiving the re-provided service information 160F, the user terminal 4 displays a push notification screen (not shown). A reservation button is displayed at the bottom of the push notification screen. When the user taps the reservation button, the screen of the user terminal 4 transitions to the reservation screen (not shown) on the website of the service re-reservation apparatus 2D. Depending on the content of the re-provision service information 160F and the configuration of the push notification screen and the reservation screen, the user selects, for example, a dish on the reservation screen, inputs the number of reservations for each dish, and selects a combination of seats. can do. However, in the re-provision service information 160F of FIG. 31, the food is determined to be a combination of Japanese food A and Japanese food B. In this case, when the user inputs 3 as the reservation number of Japanese food A and 2 as the reservation number of Japanese food B on the reservation screen and selects 6 seats as the combination of the number of seats, the re-provision reservation information 170C of FIG. It is transmitted from the site to the service re-reservation device 2D.
It should be noted that the re-provision service information 160F also includes the discount rate of the re-provision service with respect to the original service, together with the unit price 167 of each dish of the re-provision service or instead of the unit price 167 of each dish of the re-provision service. The discount rate of the re-providing service may be displayed on the screen. The user can know the unit price for each dish of the re-served food by looking at the unit price for each dish of the original service and the discount rate of the re-serving service displayed on the push notification screen. When the re-provision service information 160F does not include the unit price 167 for each dish of the re-provision service but includes only the discount rate, the unit price for each dish of the re-provision service is not obtained by the transmission unit 22 as described above, but will be described later. The calculation unit 42 may perform the calculation.

Further, the transmission unit 22 of the service re-reservation apparatus 2D may push notification of the re-provided service information 160F one hour before the start time 164 or half a day before, or at a predetermined time such as 11:00 am or 5:00 pm. The re-provided service information 160F may be notified by push.
In addition, the transmission unit 22 push-notifies the re-provided service information 160F only to the user terminal 4 in the vicinity of the provider terminal 3 (for example, within 300 m), or of the restaurants stored in the storage unit 100. The re-provided service information 160F may be pushed to only the user terminals 4 registered in the customer list.
Alternatively, the dedicated application may be installed in the user terminal 4, and the service re-reservation apparatus 2D may push the re-provided service information 160F to the plurality of user terminals 4 using the dedicated application.

In addition, the storage unit 100 stores a customer list for each restaurant (not shown), and the transmission unit 22 uses the user ID 121 only when the user ID 121 in FIG. 3 is registered in the customer list. In response to the search from each user terminal 4 corresponding to the, the re-providing service information 160E is transmitted, or the re-providing service information 160F is pushed to each user terminal 4 corresponding to the user ID 121. Good.
Further, the storage unit 100 stores a favorite list for each user (not shown), and the transmission unit 22 stores the favorite list of each user only when the provider ID 111 of FIG. 2 is registered in the favorite list of each user. The re-provided service information 160F may be push-notified to the user terminal 4.
In addition, the storage unit 100 stores a black list for each restaurant (not shown) or for the entire user, and the transmission unit 22 uses the user ID 121 of FIG. 3 when the user ID 121 is registered in the black list. Do not send the re-providing service information 160E in response to the search from each user terminal 4 corresponding to the user ID 121, or do not push the re-providing service information 160F to the user terminal 4 corresponding to the user ID 121. You may choose
Further, the transmission unit 22 of the service re-reservation device 2D may notify the user of the re-providing service by sending a message such as electronic mail or SMS, not limited to the search and push notification described above.

Next, the operation of the receiver 32 will be described. The receiving unit 32 receives the re-provisioning reservation information 170C from the user terminal 4. The reserving reservation information 170C includes only one reservation ID 171. On the other hand, the re-provision service information 160E and the re-provision service information 160F may include a plurality of reservation IDs 161. In this case, when the receiving unit 32 receives the re-provision reservation information 170C from the user terminal 4, which of the re-provision service information 160E or the re-provision service information 160F is included by the reservation ID 171 included in the re-provision reservation information 170C. It specifies whether the user of the user terminal 4 has requested a reservation for the re-providing service corresponding to the reservation ID 161.
Next, the receiving unit 32 acquires the combination of the reservation number and the number of seats of each food 172 to be re-provided from the combination 174 of the reservation number 173 and the number of seats for each dish included in the re-serving reservation information 170C.

Here, the transmitting unit 22 may transmit the re-providing service information 160E and/or the re-providing service information 160F to the plurality of user terminals 4, and the receiving unit 32 may receive the plurality of re-providing reservation information 170C. In this case, in the received re-serving reservation information 170C, the number of reservations 173 for each dish exceeds the maximum number of dishes for which reservations can be accepted, or the combination of seats 174 is a combination of seats for which reservations can be accepted. May exceed.
Therefore, the receiving unit 32 sequentially selects the re-serving reservation information 170C from the received re-serving reservation information 170C according to a predetermined condition, and reserves 173 for each dish included in the selected re-serving reservation information 170C. Information and the information of the combination 174 of the number of seats and the cancellation information stored in the cancellation information table 130C, the information of the reservation number 137 for each dish and the information of the combination 138 of the number of seats and the reserved information table 180B. Based on the information of the reservation number 184 and the information of the combination 186 of the number of seats for each cooking, it is determined whether or not the reservation based on the selected re-provision reservation information 170C can be accepted. The receiving unit 32 uses the user ID that identifies the user who uses the predetermined user terminal 4 that has transmitted the reserving reservation information 170C determined to be reservable, and the reservation ID 171 included in the reserving reservation information 170C. One or more dishes (contents) 172 of the identified re-serving service, a unit price 167 of each dish for each dish, or a discount rate of the re-serving service for the original service, and the number of reservations 173 for each dish for each dish. Of the number of seats included in the reserving reservation information 170C is recorded in the reserved information of the reserved information table 180B.
Then, the receiving unit 32 records the information in the reserved information of the reserved information table 180B, and then transmits the reservation information indicating that the re-provision service has been reserved by the user to the reservation management device 1. The reservation management device 1 accepts the reservation specified by the reservation information as a new reservation.

The above-mentioned predetermined condition is, for example, first-come-first-served basis. In this case, the receiving unit 32 selects the received re-provision reservation information 170C on a first-come-first-served basis.
Alternatively, when the transmitting unit 22 transmits the re-providing service information 160F to the plurality of user terminals 4 by push notification or message transmission, the receiving unit 32 first receives the re-providing reservation information 170C and then the re-providing service. Each time a predetermined period of time elapses, the re-reservation reservation information 170C is sequentially selected from the respective re-provision reservation information 170C received within the predetermined time until the reservation return is confirmed. Good.
The predetermined condition is, for example, to randomly select the reserving reservation information 170C. In this case, the receiving unit 32 randomly selects the re-provision reservation information 170C from the received re-provision reservation information 170C each time a predetermined time elapses. The receiving unit 32 repeats this until the reservation information regarding the re-providing service is confirmed.
Alternatively, the predetermined condition is, for example, a unit price 167 of each dish for each dish to be re-provided, or a discount rate of the re-serving service with respect to the original service, and a fee of the re-serving service obtained based on the reservation number 173 for each dish. Is to select in descending order. In this case, the receiving unit 32, every time a predetermined time elapses, the unit price 167 for each dish for each dish to be re-provided or the re-providing service for the original service from the received re-serving reservation information 170C. The re-provisioning reservation information 170C is selected in the descending order of the re-provision service fee calculated based on the discount rate and the reservation number 173 for each dish. The receiving unit 32 repeats this until the reservation information regarding the re-providing service is confirmed.

Alternatively, for example, the storage unit 100 stores a priority list that stores priority information indicating the priority of each user who uses the re-provided service for each provider (restaurant) that provides the original service. Then, the predetermined condition is to sequentially select the re-provision reservation information 170C transmitted from the user terminal 4 of the user having a high priority in the priority list for the provider of the original service. For example, it is conceivable to give higher priority to a user who has registered credit card information or a user who frequently uses the restaurant. In this case, the storage unit 100 stores a priority list for each restaurant (not shown). Each priority list stores priority information indicating the priority of each user who uses the re-providing service of each restaurant. Each time a predetermined time elapses, the receiving unit 32 selects from the received re-provisioning reservation information 170C from the user terminal 4 of the user having a higher priority in the priority list for each restaurant. The transmitted reserving reservation information 170C is sequentially selected. The receiving unit 32 repeats this until the reservation information regarding the re-providing service is confirmed.
Note that when the predetermined time is long, the receiving unit 32 transmits a message indicating that selection is in progress or notifies the selection result to the user terminal 4 that has transmitted the re-provision reservation information 170C. It is desirable to send information indicating the waiting time.

In order to determine whether or not the re-provision reservation information 170C can accept the reservation, when the receiving unit 32 receives the re-provision reservation information 170C, it is first included in the cancellation information stored in the cancellation information table 130C of FIG. The maximum number of reservations that can be accepted is calculated based on the reservation number 137 for each dish and the reservation number 184 for each dish included in the reserved information stored in the reserved table 180B. Next, based on the combination 138 of the number of seats included in the cancellation information and the combination 186 of the number of seats included in the reserved information, a combination of the number of seats that can accept the reservation is obtained. The receiving unit 32 determines that the reservation number 173 included in the received re-provision reservation information 170C is within the upper limit number of reservations, and the combination 174 of the number of seats included in the re-provision reservation information 170C indicates the reservable seat number. If it is a combination, it is determined that the reservation by the received re-provision reservation information 170C can be accepted.

When the return of the reservation for the re-provision service is confirmed, the calculation unit 42 requests the re-provision service fee and the reservation cancellation fee of the original service.
For example, when all the available seats indicated by the combination 138 of seats included in the cancellation information stored in the cancellation information table 130C of FIG. 26 are reserved for re-provision, the reservation outcome is confirmed. . In this case, when the receiving unit 32 receives the reservable reservation information 170C that can be reserved and records the combination 174 of the number of seats in the reserved information of the reserved information table 180B, the reservation stored in the reserved information table 180B. When the total of the combination 186 of the number of seats recorded in the completed information matches the combination 138 of the number of seats included in the cancellation information, the reservation award for the re-provision service is confirmed.
In addition, for example, if the combination 138 of the number of seats that can be reserved remains even after a predetermined time has elapsed from the start time 134 of the original service, the reservation result is confirmed. That is, when the predetermined time has elapsed from the start time 134, the reservation information about the re-provision service is confirmed, and thereafter, the transmission unit 22 transmits the re-provision service information 160E or the re-provision service information 160F to the user terminal 4. Do not send to. The predetermined time may be 0.

Specifically, when the reservation information for the re-provision service is confirmed, the calculating unit 42 causes the unit price 136 and the reservation number 137 for each dish of the original service included in the cancellation information stored in the cancellation information table 130C. And ask for the price of the original service. For example, the total charge of Japanese food A and Japanese food B included in the cancellation information of reservation ID=2001 is 28,000 yen. However, the charge of the original service may not be calculated by the calculation unit 42 after the return of the reservation is confirmed for the re-provision service, but may be calculated in advance by another means.
Next, the calculation unit 42 sets the user ID 182 included in the reserved information stored in the reserved information table 180B, the unit price 183 for each dish of the re-providing service, the reservation number 184 for each dish, and the set of dishes 185. About the re-providing service fee is calculated for each user identified by the user ID 182 by the unit price 183 for each dish and the reservation number 184 for each dish. Alternatively, the calculation unit 42 may use the user ID 182 included in the reserved information stored in the reserved information table 180B, the discount rate of the re-provided service, the reservation number 184 for each dish, and the original service for each set of the dishes 185. The charge for the re-providing service is calculated based on the unit price 136 for each dish, the discount rate for the re-providing service, and the reservation number 184 for each dish. Next, the calculation unit 42 sums the charges for each user to obtain the charge for the re-providing service. For example, in the example of FIG. 27, the total charge of Japanese food A and Japanese food B according to the reserved information of reservation ID=2001 is 6,400 yen.

Then, the calculation unit 42 calculates the cancellation fee for the reservation of the original service based on the fee of the re-providing service and the fee of the original service. For example, the calculation unit 42 calculates the cancellation fee for the reservation of the original service based on the difference between the fee of the original service and the fee of the re-provided service. As described above, when the original service charge and the re-provided service charge are 28,000 yen and 6,400 yen, respectively, the difference is 21,600 yen. The calculation unit 42 may use this difference as the cancellation fee, or may consider the fee of the restaurant and the like to make the cancellation fee higher than the difference. Further, the calculation unit 40 may set the cancellation fee to be lower than the difference, or may set the cancellation fee to be free even if there is a difference. How to set the cancellation fee depends on the policy of the restaurant.
If the reserved information does not exist in the reserved information table 180B even at the time of starting the original service, the total number of reservations 184 for each dish of the re-providing service is 0, and the charge of the re-providing service is It is 0. In this case, the calculation unit 42 substantially requests the cancellation fee for the original service reservation based on the original service charge.
The cancellation fee and the fee for the re-providing service may be collected from the user by the restaurant, the reservation management device 1, or the service re-reservation device 2D. Good.

FIG. 32 shows an example of the flow of service re-reservation processing according to the third embodiment.
The service re-reservation device 2D receives the reservation information of the original service whose reservation has been canceled from the reservation management device 1 (S21). The information registration unit 12 creates cancellation information for the service re-reservation apparatus 2D and registers the cancellation information in the cancellation information table 130C (S22).

When the return information of the reservation regarding the re-provision service has not been confirmed (S23: No), for example, the transmission unit 22 cancels when the user searches for the re-provision service using the user terminal 4 with a predetermined search condition. The cancellation information of the original service satisfying the search condition is read from the information table 130C. Then, the transmission unit 22 determines the number of reservations 137 for each dish of the original service included in the cancellation information stored in the cancellation information table 130C and the re-provided service included in the reserved information stored in the reserved table 180B. The maximum number of dishes that can be provided for the re-providing service is calculated based on the reservation number 184 for each dish. Next, the transmission unit 22 includes a combination 138 of the number of seats included in the cancellation information stored in the cancellation information table 130C and a combination 186 of each seat included in the reserved information stored in the reserved information table 180B. The number of seats that can be provided for the re-provision service is calculated based on (S24). Next, the transmission unit 22 obtains the unit price for each dish of the re-provision service based on the unit price 136 for each dish of the original service included in the cancellation information read out by the search, for example. Alternatively, the transmission unit 22 determines the current time (that is, the time to transmit the re-provided service information 160E to the user terminal 4) and the start time 134 of the original service included in the cancellation information read out by the search and the time for each dish. Based on the unit price 136, the unit price for each dish of the re-provision service is obtained (S25). Then, the transmission unit 22 includes information on the reservation ID 131 of the original service included in the cancellation information, the start time 134, one or more dishes (contents) 135, and the unit price 136 for each dish, the unit price 167 for each dish of the re-provision service, and Re-provision service including information on discount rate of re-provision service to original service, information on upper limit number of reservations 169A for each dish of re-provision service, and information 169B on combination of reservable seats in re-provision service The information 160E is transmitted to the user terminal 4 (S26).

And/or, if the return of the reservation for the re-provided service is not confirmed (S23: No), for example, the transmission unit 22 determines the number of reservations for each dish of the original service included in the reservation information received from the reservation management device 1. Alternatively, the number of reservations 137 for each dish of the original service included in the cancellation information stored in the cancellation information table 130C and each of the dishes of the re-provided service included in the reserved information stored in the reserved information table 180B. The upper limit number of dishes that can be provided for the re-providing service is calculated based on the reservation number 184. Next, the transmitting unit 22 combines the number of seats included in the reservation information received from the reservation management device 1 or the combination 138 of seat numbers included in the cancellation information stored in the cancellation information table 130C, and the reserved information table. The number of seats that can be provided for the re-provision service is obtained based on the number of seats combination 186 included in the reserved information stored in 180B (S24). Next, the transmission unit 22 determines, for example, the unit price for each dish of the re-providing service to be paid by the user who uses the re-providing service, based on the unit price for each dish of the original service. Alternatively, the transmission unit 22 determines the unit price for each dish of the re-providing service based on the current time (that is, the time for transmitting the re-providing service information 160F to the user terminal 4), the start time of the original service, and the unit price for each dish. Is calculated (S25). Then, the transmission unit 22 uses the push notification to each user terminal 4 of a plurality of predetermined users at a predetermined timing, and uses the reservation ID 131 of the original service, the start time 134, and one or more dishes (contents) 135. And information on the unit price 136 for each dish, information on the unit price 167 for each dish of the re-providing service and/or information on the discount rate of the re-providing service with respect to the original service, information on the upper limit number of reservations 169 A for each dish of the re-providing service, and The re-provision service information 160F including the information 169B of the number of seats that can be reserved in the re-provision service is transmitted to the user terminal 4 (S26).

The user determines the combination 174 of the reservation number 173 and the number of seats of each dish (content) 172 of the re-providing service. Then, the user uses the user terminal 4 to transmit the reserving reservation information 170C including the reservation number 173 and the number of seats combination 174 for each dish to the service reserving device 2D.
When the reception unit 32 does not receive the re-serving reservation information 170C including the reservation number 173 and the combination 174 of the number of seats for which reservations can be received from the user terminal 4 (S27: No), the process returns to step S23.
On the other hand, if the receiving unit 32 receives the reserving reservation information 170C including the reservation number 173 and the combination of the number of seats 174 for each dish that can accept the reservation from the user terminal 4 (S27: Yes), the receiving unit 32 makes the reservation. A user ID for identifying the user who uses the user terminal 4 that has transmitted the re-provision reservation information 170C determined to be acceptable, and the re-provision service specified by the reservation ID 171 included in the re-provision reservation information 170C. Information indicating the unit price 167 of each dish or the discount rate of the re-serving service with respect to the original service, information on the number of reservations 173 for each dish of the re-serving service, and information on the number of seats included in the re-serving reservation information 170C is reserved information The information is recorded in the reserved information of the table 180B, and the process returns to step S23 (S28).

When the return of the reservation regarding the re-provision service is confirmed (S23: Yes), the calculation unit 42 determines the user ID 182 and the unit price 183 for each dish included in the reserved information stored in the reserved information table 180B or the original service. Discount rate of re-provision service and number of reservations for each dish 184 and use of re-provision service based on discount rate of re-provision service to original service for each set of dishes 185 or original service 184 and number of reservations 184 for each dish Request a fee for the re-provision service for each person. Next, the calculation unit 42 sums up the charges for each user to obtain the charge for the re-providing service. Then, the calculation unit 42 obtains the cancellation fee for the reservation of the original service based on the fee for the re-provided service and the fee for the original service (S29).

Next, a service re-reservation apparatus 2E (not shown) according to the fourth embodiment will be described.
The service re-reservation apparatus 2A according to the first embodiment can accept re-reservation only once for all or part of the canceled service. The service re-reservation apparatus 2E is a modification of the service re-reservation apparatus 2A according to the first embodiment. The service re-reservation apparatus 2E according to the fourth embodiment can accept re-reservation only once for all canceled services. The service re-reservation apparatus 2E differs from the service re-reservation apparatus 2A according to the first embodiment in that it cannot accept re-reservation for a part of the canceled service.

As shown in FIG. 33, the cancellation information stored in the cancellation information table 130D of the service re-reservation apparatus 2E includes the reservation ID 131, the user ID 132, the provider ID 133, the start time 134, the content 135A, and the charge 136A. Including and
The reservation ID 131, the user ID 132, the provider ID 133, and the start time 134 are the same as those in the cancellation information table 130A according to the first embodiment.
The content 135A includes a set of one or more dishes and the number of reservations for the dishes. The content 135A is, for example, a combination of the food 135 and the reservation number 137 of the cancellation information table 130A according to the first embodiment.
The fee 136A indicates not the unit price for each dish of the original service but the fee of the original service.

As shown in FIG. 34, the re-provision service information 160G of the service re-reservation apparatus 2E includes a reservation ID 161, a provider ID 162, provider information 163, a start time 164, a content 165A, and a charge 166A of the original service. , 167 A of the re-providing service.
The reservation ID 161, the provider ID 162, the provider information 163, and the start time 164 are the same as those of the re-providing service information 160A and 160B according to the first embodiment.
The content 165A and the charge 166A for the original service are the same as the content 135A and the charge 136A included in the cancellation information stored in the cancellation information table 130D, respectively.
The re-provision service fee 167A is a fee to be paid by a user who uses the re-provision service. The re-provision service fee 167A is obtained based on the original service fee 166A in the same manner as the re-provision service unit price 167 included in the re-provision service information 160A and 160B according to the first embodiment. For example, the charge 167A for the re-providing service is obtained by multiplying the charge 166A for the original service by a discount rate to obtain the discount charge, and subtracting the discount charge from the charge 166A for the original service.
It should be noted that the re-provision service information 160G may include a discount rate of the re-provision service with respect to the original service together with or instead of the re-provision service charge 167A. When the re-provision service information 160G does not include the re-provision service fee 167A but includes only the discount rate, the re-provision service fee may be calculated by the calculation unit instead of the transmission unit.

As shown in FIG. 35, the reserving reservation information 170D of the service reserving apparatus 2E includes only the reservation ID 171.

Similar to the transmission unit 20 and the reception unit 30 of the service re-reservation apparatus 2A according to the first embodiment, the transmission unit of the service re-reservation apparatus 2E transmits the re-provided service information 160G to the plurality of user terminals 4, and the service The receiving unit of the re-reservation device 2E may receive a plurality of pieces of re-provision reservation information 170D. In this case, the receiving unit of the service re-reservation apparatus 2E selects the re-provision reservation information 170D from the received re-provision reservation information 170D according to a predetermined condition, and confirms the reservation of the re-provision service.
For example, the predetermined condition is that the reserving reservation information 170D first received by the receiving unit. In this case, the receiving unit selects the re-provision reservation information 170D when the re-provision reservation information 170D is first received.

Alternatively, when the transmitting unit of the service re-reservation apparatus 2E transmits the re-providing service information 160G to the plurality of user terminals 4 by push notification or message transmission, the receiving unit first receives the re-providing reservation information 170D and then When a predetermined time has elapsed, the re-provision reservation information 170D may be selected from the respective re-provision reservation information 170D received within the predetermined time according to the following predetermined condition.
The predetermined condition is, for example, to randomly select the reserving reservation information 170D. In this case, the receiving unit randomly selects the re-provision reservation information 170D from the respective re-provision reservation information 170D received within the predetermined time when the predetermined time has elapsed.
Alternatively, for example, the storage unit 100 stores a priority list that stores priority information indicating the priority of each user who uses the re-provided service for each provider (provider) who provides the original service. Then, the predetermined condition is that a priority is given to the provider of the former service in each of the reserving reservation information 170D received within a predetermined time after the reserving reservation information 170D is first received by the receiving unit. This is to select the re-provision reservation information 170D transmitted from the user terminal 4 of the user having the highest priority in the list. For example, it is conceivable to increase the priority of a user who has registered credit card information or a user who frequently uses the restaurant. In this case, the storage unit 100 stores a priority list for each restaurant (not shown). Each priority list stores priority information indicating the priority of each user who uses the re-providing service of each restaurant. When a predetermined time has passed, the receiving unit uses the highest priority user in the priority list for each restaurant from the respective re-provisioning reservation information 170D received within the predetermined time. The re-provision reservation information 170D transmitted from the person terminal 4 is selected.
When the predetermined time is long, the receiving unit of the service re-reservation apparatus 2E transmits a message indicating that the selection is being made to the user terminal 4 that has transmitted the re-provision reservation information 170D, or the selection result is It is desirable to send information indicating the waiting time until notification.

The service re-reservation apparatus 2E according to the fourth embodiment,
A cancellation information table that stores cancellation information including reservation identification information, start time, content, and charge information for the original service, which is a service in which the reservation is canceled,
Re-provision service to be paid by the user who uses the reservation identification information, start time, content and fee information of the original service included in the cancellation information, and the content of the re-provision service provided based on the content of the original service. One or more predetermined re-provision service information including the re-provision service charge obtained based on the original service charge and/or the discount rate of the re-provision service for the original service. A transmission unit that can transmit to the user terminal,
A re-provision service identified by the reservation identification information, which includes the reservation identification information included in the re-provision service information transmitted to the predetermined user terminal by the transmission unit, and is a user of the predetermined user terminal. One or more re-provision reservation information indicating the re-provision service requested by the reservation is received from the predetermined user terminal, and the re-provision reservation information is received from each of the received re-provision reservation information according to a predetermined condition. A receiver that selects only one,
Equipped with.

Preferably, the service re-reservation device 2E is
Based on the fee of the re-providing service specified by the reservation identification information included in the re-serving reservation information selected by the receiving unit and the fee of the original service included in the cancellation information stored in the cancellation information table, the original A calculator is provided to obtain a cancellation fee for a service reservation.

Preferably, the service re-reservation device 2E is
When the transmitting unit transmits the re-provision service information to the predetermined user terminal, the re-provision service fee is calculated based on the time of the transmission, the start time of the original service, and the fee.

Preferably, the service re-reservation device 2E is
The transmitter requests a fee for the re-provision service so that the transmission time becomes lower as the transmission time is closer to the start time of the original service.

Preferably, the service re-reservation device 2E is
The transmitter determines the fee for the re-providing service based on the fee for the original service and a discount rate for the re-providing service for the original service.

Preferably, the service re-reservation device 2E is
The transmitter determines a discount rate of the re-provided service for the original service based on the time of the transmission and the start time of the original service.

Preferably, the service re-reservation device 2E is
The transmission unit sets the discount rate of the re-provided service to the original service to be larger as the transmission time is closer to the start time of the original service.

Preferably, the service re-reservation device 2E is
The transmitting unit can set a discount rate of the re-providing service with respect to the original service for each provider of the original service.

Further, the service re-reservation method using the service re-reservation device 2E is as follows.
A service re-reservation method in a service re-reservation apparatus having a cancellation information table that stores cancellation information including reservation identification information, start time, content, and charge information for the original service that is a service in which the reservation is canceled,
Re-provision service to be paid by the user who uses the reservation identification information, start time, content and fee information of the original service included in the cancellation information, and the content of the re-provision service provided based on the content of the original service. One or more predetermined re-provision service information including the re-provision service charge obtained based on the original service charge and/or the discount rate of the re-provision service for the original service. A transmission step that can be transmitted to the user terminal,
A re-provision service identified by the reservation identification information, which includes the reservation identification information included in the re-provision service information transmitted to the predetermined user terminal in the transmitting step, and is a user of the predetermined user terminal. One or more re-provision reservation information indicating the re-provision service requested by the reservation is received from the predetermined user terminal, and the re-provision reservation information is received from each of the received re-provision reservation information according to a predetermined condition. A receiving step for selecting only one
Equipped with.

Further, a service re-reservation program for causing a computer to realize each function of the service re-reservation apparatus 2E is
A storage means for storing a cancellation information table that stores cancellation information including reservation identification information, start time, content, and fee information for the original service, which is a service in which the computer reservation is canceled,
Re-provision service to be paid by the user who uses the reservation identification information, start time, content and fee information of the original service included in the cancellation information, and the content of the re-provision service provided based on the content of the original service. One or more predetermined re-provision service information including the re-provision service charge obtained based on the original service charge and/or the discount rate of the re-provision service for the original service. Transmission means capable of transmitting to the user terminal,
A re-provision service identified by the reservation identification information, which includes the reservation identification information included in the re-provision service information transmitted to the predetermined user terminal by the transmission unit, and is a user of the predetermined user terminal. One or more re-provision reservation information indicating the re-provision service requested by the reservation is received from the predetermined user terminal, and the re-provision reservation information is received from each of the received re-provision reservation information according to a predetermined condition. Receiving means for selecting only one,
To function as.

The service re-reservation apparatus 2C according to the second embodiment, the service re-reservation apparatus 2D according to the third embodiment, and the service re-reservation apparatus 2E according to the fourth embodiment are also modified examples of the first embodiment. The service re-reservation apparatus 2B may include the charge collection confirmation unit 50 and the charge collection unit 60. In that case, the service re-reservation apparatus 2C, the service re-reservation apparatus 2D, and the service re-reservation apparatus 2E have the user information table 120B instead of the user information table 120A. The fee collection confirmation unit 50 enables the transmission unit to transmit the re-provided service information to the user terminal 4 when the fee collection unit 125 is confirmed. On the other hand, the fee collection confirmation unit 50 prohibits the transmission unit 20 from transmitting the re-provided service information to the user terminal 4 when the fee collection means 125 is not confirmed.

Further, although the reservation management device 1 and the service re-reservation devices 2A, 2B, 2C, 2D and 2E have been described as separate devices in the above-described embodiment, the reservation management device 1 and the service re-reservation devices 2A, 2B, 2C and 2D. , 2E can be realized by one computer.
Further, each function of the reservation management device 1 and/or the service re-reservation device 2A, 2B, 2C, 2D, 2E can be realized by an application installed in the provider terminal 3.
Further, the calculation unit can be realized by another device different from the service re-reservation devices 2A, 2B, 2C, 2D and 2E or the provider terminal 4. In this case, the service re-reservation devices 2A, 2B, 2C, 2D and 2E are provided with respective units of an information registration unit, a transmission unit and a reception unit.

Further, the provider directly transmits the reservation information necessary for creating the cancellation information for the original service canceled by the user to the service re-reservation devices 2A, 2B, 2C, 2D, 2E using the provider terminal 3. You can also do it. In this case, the reservation management device 1 may be omitted.

Further, in the above-described embodiment, the provider terminal 3 and the user terminal 4 are separate terminals, but the provider terminal 3 also serves as the user terminal 4, and the user who visits the restaurant is It may be possible to request the employee to use the provider terminal 3 to request a reservation for the re-providing service.

Further, in the above-described embodiment, when the user searches only the re-provision service under the predetermined condition, the service re-reservation apparatuses 2A, 2B, 2C, 2D and 2E only provide the re-provision service satisfying the search condition to the user terminal. Although the example of sending to 4 is shown, the user may be able to search for the re-provided service as well as the normally provided service that has not been canceled under a predetermined condition. In this case, the service re-reservation devices 2A, 2B, 2C, 2D, 2E transmit the normal service satisfying the search condition and the re-providing service to the user terminal 4.

Further, although the present invention has been described in the above-described embodiment by taking the provision of food (the provision of food and drink) at a restaurant as an example, the present invention is not limited to this, and the present invention includes, for example, provision of accommodation facilities and exercises at golf courses and the like. It can also be applied to the provision of facilities, the provision of facilities for movies, performing arts, plays, or music, and re-booking when a reservation for other services with fixed start times is canceled.

The service re-reservation apparatus according to the present invention can accept a re-reservation even for a part of the canceled service. The user can use the user terminal to compare the unit price for each original service content with the unit price and/or discount rate for each re-provided service content to determine whether to request a reservation. When requesting a reservation for the re-providing service, it is possible to request the reservation up to the maximum number of reservations possible for each content. According to the present invention, even a part of the canceled service can be re-sold, so that there is a high possibility that the canceled service is re-sold. Of course, all canceled services can be bundled together and sold again.
For example, if the service is the provision of food at a restaurant, the reserving service reserving person purchases the re-sold food and starts eating at the restaurant from the start time or delivers it to a designated place (delivery). You can get it, or pick it up at the restaurant at the start time (take out).

The fee for the re-provided service paid by the user covers the lost profit lost by the cancellation for the service provider. Therefore, the cancellation fee of the original service needs to be reduced according to the fee of the re-provided service. Therefore, in the present invention, the cancellation fee of the original service is obtained based on the canceled original service fee and the re-provision service fee.
Even if only a part of the original service is re-booked as a re-providing service and the rest is unsold or the re-providing service fee is lower than the original service, the service provider collects a cancellation fee Loss can be avoided.

Further, according to the present invention, when the user has a sudden schedule and has to cancel the reservation, the earlier the cancellation is made, the larger the reduction amount of the cancellation fee becomes. Therefore, the user is motivated to cancel the reservation as soon as possible.

Further, according to the present invention, the discount rate can be changed for each provider. For example, at a famous restaurant where canceled food is likely to be rebooked immediately, rebooking (re-serving) charges will be increased to prevent brand value deterioration, and cancellation charges will be low or free. You can

Further, according to the present invention, the user who has canceled the reservation can reduce the cancellation fee, and the other users can obtain the merit that they can purchase the re-provided service at a low price. Therefore, it is considered that the user can be motivated to use the service re-reservation apparatus according to the present invention even on the premise of pre-registration of a credit card and pre-collection of a deposit (deposit).

Although the embodiments of the present invention have been described above, various modifications and combinations required due to design or operational convenience and other factors are described in the invention and the embodiments of the invention described in the claims. It is included in the scope of the invention corresponding to the specific example.

1...Reservation management device, 2A, 2B, 2C, 2D, 2E... Service re-reservation device, 3... Provider terminal, 4... User terminal, 10, 11, 12... Information registration unit, 20, 21, 22... Transmission Part, 30, 31, 32... Receiving part, 40, 41, 42... Calculation part, 50... Charge collection confirmation part, 60... Charge collection part, 100... Storage part, 110... Provider information table, 120A, 120B... Use Person information table, 130A, 130B, 130C, 130D... Cancellation information table, 140A, 140B, 140C... Service re-reservation program, 150... Discount rate table, 160A, 160B, 160C, 160D, 160E, 160F, 160G... Re-provision service Information, 170A, 170B, 170C, 170D... Re-provision reservation information, 180A, 180B... Reserved information table, 200... Network

Claims (12)

For the original service, which is the service for which the reservation has been canceled, includes the reservation identification information, the start time, one or more contents, the unit price for each content, and the number of reservations for each content, and the total number of reservations A cancellation information table that stores cancellation information in which is 2 or more,
Use the reservation identification information of the original service included in the cancellation information, the start time, one or more contents, unit price information for each of the contents, and each content of the re-provision service provided based on each content of the original service. The unit price to be paid by the user and the unit price for each content of the re-provision service obtained based on the unit price for each content of the original service and/or information on the discount rate of the re-provision service for the original service, And re-provision service information including information about the upper limit number of reservable services for each content of the re-provision service obtained based on the number of reservations for each content of the original service is transmitted to one or more predetermined user terminals. A transmitter that can
The reservation identification information included in the re-provision service information transmitted to the predetermined user terminal by the transmission unit, and the re-provision service specified by the reservation identification information, which is determined by the user of the predetermined user terminal. One or more re-provision reservation information including the number of reservations for each content of the re-provision service for which a reservation is requested is received from each of the predetermined user terminals, and the re-provision reservation information is received. A receiving unit that selects re-provisioning reservation information according to predetermined conditions,
Equipped with
The maximum number of reservations possible for each content included in the re-provided service information is the number of reservations for each content of the original service included in the cancellation information,
The receiving unit selects only one piece of re-provision reservation information according to the predetermined condition,
Included in the unit price for each content of the re-provision service specified by the reservation identification information included in the re-provision reservation information selected by the receiving unit or the discount rate of the re-provision service with respect to the original service and the re-provision reservation information The charge for the re-provision service is calculated based on the number of reservations for each content, and the re-provision service charge and the unit price for each content of the original service included in the cancellation information stored in the cancellation information table and for each content A number of reservations and a calculation unit for calculating a cancellation fee for the original service reservation based on the original service charge;
Service rebooking device. For the original service, which is the service for which the reservation has been canceled, includes the reservation identification information, the start time, one or more contents, the unit price for each content, and the number of reservations for each content, and the total number of reservations A cancellation information table storing cancellation information in which the number is 2 or more,
Use the reservation identification information of the original service included in the cancellation information, the start time, one or more contents, unit price information for each of the contents, and each content of the re-provision service provided based on each content of the original service. The unit price to be paid by the user and the unit price for each content of the re-provision service obtained based on the unit price for each content of the original service and/or information on the discount rate of the re-provision service for the original service, And re-provision service information including information about the upper limit number of reservable services for each content of the re-provision service obtained based on the number of reservations for each content of the original service is transmitted to one or more predetermined user terminals. A transmitter that can
The reservation identification information included in the re-provision service information transmitted to the predetermined user terminal by the transmission unit, and the re-provision service specified by the reservation identification information, which is determined by the user of the predetermined user terminal. One or more re-provision reservation information including the number of reservations for each content of the re-provision service for which a reservation is requested is received from each of the predetermined user terminals, and the re-provision reservation information is received. A receiving unit that selects re-delivery reservation information according to predetermined conditions,
Equipped with
The cancellation information includes only one of the contents,
Reservation identification information, one or more user identification information for identifying the user of the re-provision service specified by the reservation identification information, and the unit price of the content paid by the user identified by each of the user identification information. Or a reservation including the discount rate of the re-providing service applied to the user identified by the user identification information and the number of reservations of the content reserved by the user identified by the user identification information. It has a reserved information table that stores information,
The transmitting unit sets the upper limit number of reservable services that can be reserved, the reserving service included in the reservation information stored in the reservation information table and the reservation number of the content of the original service included in the cancellation information. Based on the number of reservations and the content of,
The reception unit sequentially selects re-provision reservation information from the received re-provision reservation information according to a predetermined condition, and information about the number of reservations and the cancellation information included in the selected re-provision reservation information. Based on the information on the number of reservations contained in the cancellation information stored in the table and the information on the number of reservations stored in the reserved information table, the reservation based on the selected re-provision reservation information is made. Reservation identification included in the re-delivery reservation information that identifies the user who uses the predetermined user terminal that has transmitted the re-delivery reservation information that is determined to be receivable Reservation in the reserved information table with the unit price of the content of the re-provision service specified by the information or the discount rate information of the re-provision service with respect to the original service and the information of the number of reservations of the content included in the re-provision reservation information. Recorded in the completed information,
User identification information included in the reserved information stored in the reserved information table when the return of the reservation is confirmed for the re-provision service provided based on the cancellation information stored in the cancellation information table The fee for each user of the re-provision service is calculated based on the unit price of the content included in the reserved information or the discount rate of the re-provision service for the original service and the number of reservations for the content for each Is calculated based on the unit price of the content of the original service and the number of reservations of the content of the original service included in the cancellation information stored in the cancellation information table and the fee of the re-provided service. based on the service fee Ru provided with a calculation unit for determining a cancellation fee of the original service book,
Service re-booking system. For the original service, which is the service for which the reservation has been canceled, includes the reservation identification information, the start time, one or more contents, the unit price for each content, and the number of reservations for each content, and the total number of reservations A cancellation information table storing cancellation information in which the number is 2 or more,
Use the reservation identification information of the original service included in the cancellation information, the start time, one or more contents, unit price information for each of the contents, and each content of the re-provision service provided based on each content of the original service. The unit price to be paid by the user and the unit price for each content of the re-provision service obtained based on the unit price for each content of the original service and/or information on the discount rate of the re-provision service for the original service, And re-provision service information including information about the upper limit number of reservable services for each content of the re-provision service obtained based on the number of reservations for each content of the original service is transmitted to one or more predetermined user terminals. A transmitter that can
The reservation identification information included in the re-provision service information transmitted to the predetermined user terminal by the transmission unit, and the re-provision service specified by the reservation identification information, which is determined by the user of the predetermined user terminal. One or more re-provision reservation information including the number of reservations for each content of the re-provision service for which a reservation is requested is received from each of the predetermined user terminals, and the re-provision reservation information is received. A receiving unit that selects re-delivery reservation information according to predetermined conditions,
Equipped with
The cancellation information further includes information on the number of seats that can be divided and provided,
Reservation identification information, one or more user identification information for identifying the user of the re-provision service identified by the reservation identification information, and for each content paid by the user identified by each of the user identification information. The unit price or the discount rate of the re-provision service applied to the user identified by each user identification information, the number of reservations for each content reserved by the user identified by each user identification information, A reserved information table storing reserved information including a combination of seats reserved by users identified by each user identification information,
The transmitting unit determines the upper limit number of reservations for each content of the re-provision service to the number of reservations for each content of the original service included in the cancellation information and the reserved information stored in the reserved information table. The information on the combination of the number of seats that can be reserved in the re-provision service is obtained based on the number of reservations for each content of the re-provision service included and the combination of the number of seats of the original service included in the cancellation information and Obtained based on the combination of each seat number included in the reserved information stored in the reserved information table,
The re-provision service information transmitted by the transmission unit further includes information on a combination of the number of seats that can be reserved in the re-provision service,
Each re-provision reservation information received by the receiving unit further includes information on the combination of the number of seats in the re-provision service requested to be reserved by the user of each of the predetermined user terminals,
The reception unit sequentially selects the re-provision reservation information from the received re-provision reservation information according to a predetermined condition, and information about the number of reservations and the number of seats for each content included in the selected re-provision reservation information. Information on the number of reservations for each content included in the cancellation information stored in the cancellation information table, and information on the number of seats for each content included in the cancellation information table and each reservation number for each content stored in the reserved information table Based on the information on the number of seats and the number of seats combined, it is determined whether or not the reservation by the selected re-provision reservation information can be accepted, and the predetermined use of the re-provision reservation information that is determined to be reservation acceptance Identification information for identifying the user who uses the person terminal, unit price for each content of the re-provision service specified by the reservation identification information included in the re-provision reservation information, or the discount rate of the re-provision service for the original service And information about the number of reservations for each content of the re-provision service, and information on the combination of the number of seats included in the re-provision reservation information is recorded in the reserved information of the reserved information table,
User identification information included in the reserved information stored in the reserved information table when the return of the reservation is confirmed for the re-provision service provided based on the cancellation information stored in the cancellation information table For each user, the charge for each re-provision service is calculated based on the unit price for each content included in the reserved information or the discount rate of the re-provision service for the original service and the number of reservations for each content. The sum of the charges of the re-provided service is calculated, and the charge of the re-provided service and the unit price for each content of the original service included in the cancellation information stored in the cancellation information table and the number of reservations for each content are calculated. Ru comprising a calculation unit for determining a cancellation fee of the original service book based on the rates of the original service as determined by,
Service re-booking system. When the transmitting unit transmits the re-provision service information to the predetermined user terminal, the content of the re-provision service is determined based on the time of the transmission, the start time of the original service, and the unit price for each content. The service re-reservation apparatus according to any one of claims 1 to 3, wherein a unit price is calculated. The service re-reservation apparatus according to claim 4 , wherein the transmission unit obtains a unit price for each content of the re-provided service such that the transmission time becomes lower as the transmission time is closer to the start time of the original service. The transmitting unit, in any one of the claims 1 seek bids for each contents of the re-provided service based on the discount rate of the re-provided services to bid and the source service for each content of the original service 5 Reservation device described. The transmission unit, the service re-reservation device according to any one of claims 1 to 6 on the basis of the start time of time and the original service when sending obtaining a discount rate of re-providing service to the original service .. The transmitting unit is, the more the time at the time of transmission close to the start time of the original service, service re according to any one of the claims 1 to set the discount rate of the re-provided services increases on the original service 7 Booking device. The service re-reservation apparatus according to any one of claims 1 to 8 , wherein a discount rate of the re-provided service with respect to the original service can be set for each provider of the original service. Computer ,
For the original service, which is the service for which the reservation has been canceled, includes the reservation identification information, the start time, one or more contents, the unit price for each content, and the number of reservations for each content, and the total number of reservations A storage unit that stores a cancellation information table that stores cancellation information that is 2 or more,
Use the reservation identification information of the original service included in the cancellation information, the start time, one or more contents, unit price information for each of the contents, and each content of the re-provision service provided based on each content of the original service. The unit price to be paid by the user and the unit price for each content of the re-provision service obtained based on the unit price for each content of the original service and/or information on the discount rate of the re-provision service for the original service, And re-provision service information including information about the upper limit number of reservable services for each content of the re-provision service obtained based on the number of reservations for each content of the original service is transmitted to one or more predetermined user terminals. Transmission means that can
Reservation identification information included in the re-provision service information transmitted to the predetermined user terminal by the transmission unit, and a re-provision service specified by the reservation identification information, which is determined by the user of the predetermined user terminal. One or more re-provision reservation information including the number of reservations for each content of the re-provision service for which a reservation is requested is received from each of the predetermined user terminals, and the re-provision reservation information is received. Receiving means for selecting re-provisioning reservation information according to predetermined conditions,
To function as,
The maximum number of reservations possible for each content included in the re-provided service information is the number of reservations for each content of the original service included in the cancellation information,
The receiving means selects only one re-serving reservation information according to the predetermined condition,
Using the computer, the unit price for each content of the re-provision service specified by the reservation identification information included in the re-provision reservation information selected by the receiving unit or the discount rate of the re-provision service with respect to the original service and the re-provision reservation The charge for the re-provision service is calculated based on the number of reservations for each content included in the information, and the unit price for each content of the original service included in the re-provision service charge and the cancellation information stored in the cancellation information table. And a function for calculating a cancellation fee for the original service reservation based on the original service charge calculated by the number of reservations for each content,
Service rebooking program. Computer,
For the original service, which is the service for which the reservation has been canceled, includes the reservation identification information, the start time, one or more contents, the unit price for each content, and the number of reservations for each content, and the total number of reservations A storage unit that stores a cancellation information table that stores cancellation information that is 2 or more,
Use the reservation identification information of the original service included in the cancellation information, the start time, one or more contents, unit price information for each of the contents, and each content of the re-provision service provided based on each content of the original service. The unit price to be paid by the user and the unit price for each content of the re-provision service obtained based on the unit price for each content of the original service and/or information on the discount rate of the re-provision service for the original service, And re-provision service information including information about the upper limit number of reservable services for each content of the re-provision service obtained based on the number of reservations for each content of the original service is transmitted to one or more predetermined user terminals. Transmission means that can
Reservation identification information included in the re-provision service information transmitted to the predetermined user terminal by the transmission unit, and a re-provision service specified by the reservation identification information, which is determined by the user of the predetermined user terminal. One or more re-provision reservation information including the number of reservations for each content of the re-provision service for which a reservation is requested is received from each of the predetermined user terminals, and the re-provision reservation information is received. Receiving means for selecting re-provisioning reservation information according to predetermined conditions,
Function as
The cancellation information includes only one of the contents,
The computer is paid by the reservation identification information, one or more user identification information for identifying the user of the re-providing service specified by the reservation identification information, and the user identified by each of the user identification information. The unit price of the content or the discount rate of the re-provision service applied to the user identified by the respective user identification information, and the number of reservations for the content reserved by the user identified by the respective user identification information. Functioning as a storage unit that stores a reserved information table that stores reserved information including
The transmitting means sets the upper limit number of reserving services that can be reserved, the reserving service included in the reservation information stored in the reservation information table and the reservation number of the original service content included in the cancellation information. Based on the number of reservations and the content of,
The receiving means sequentially selects re-provision reservation information from the received re-provision reservation information according to a predetermined condition, and information about the number of reservations and the cancellation information included in the selected re-provision reservation information. Based on the information on the number of reservations contained in the cancellation information stored in the table and the information on the number of reservations stored in the reserved information table, the reservation based on the selected re-provision reservation information is made. Reservation identification included in the re-delivery reservation information that identifies the user who uses the predetermined user terminal that has transmitted the re-delivery reservation information that is determined to be receivable Reservation in the reserved information table with the unit price of the content of the re-provision service specified by the information or the discount rate information of the re-provision service with respect to the original service and the information of the number of reservations of the content included in the re-provision reservation information. Recorded in the completed information,
Included in the reserved information stored in the reserved information table when the return of the reservation for the re-provision service provided based on the cancellation information stored in the cancellation information table is confirmed by the computer. For each user identification information, obtain the charge for each user of the re-provision service based on the unit price of the content included in the reserved information or the discount rate of the re-provision service for the original service and the number of reservations of the content, and The charges for the re-provision service are calculated by summing up the charges for each person, and the unit price of the contents of the original service and the number of reservations of the contents included in the cancellation information stored in the cancellation information table in the re-provision service. Functioning as a calculation means for obtaining a cancellation fee for the original service reservation based on the original service charge obtained by
Service rebooking program. Computer,
For the original service, which is the service for which the reservation has been canceled, includes the reservation identification information, the start time, one or more contents, the unit price for each content, and the number of reservations for each content, and the total number of reservations Storage means for storing a cancellation information table for storing cancellation information in which
Use the reservation identification information of the original service included in the cancellation information, the start time, one or more contents, unit price information for each content, and each content of the re-provision service provided based on each content of the original service. Information on the unit price for each content of the re-provided service and/or the discount rate of the re-provided service for the original service, which is the unit price to be paid by the user and is calculated based on the unit price for each content of the original service, And re-provision service information including information about the upper limit number of reservable services for each content of the re-provision service obtained based on the number of reservations for each content of the original service is transmitted to one or more predetermined user terminals. Transmission means that can
Reservation identification information included in the re-provision service information transmitted to the predetermined user terminal by the transmission unit, and a re-provision service specified by the reservation identification information, which is determined by the user of the predetermined user terminal. One or more re-provision reservation information including the number of reservations for each content of the re-provision service for which a reservation is requested is received from each of the predetermined user terminals, and the re-provision reservation information is received. Receiving means for selecting re-provisioning reservation information according to predetermined conditions,
Function as
The cancellation information further includes information on the number of seats that can be divided and provided.
The computer is paid by the reservation identification information, one or more user identification information identifying the user of the re-providing service specified by the reservation identification information, and the user identified by each of the user identification information. The unit price for each content or the discount rate of the re-provided service applied to the user identified by each user identification information, and the reservation for each content reserved by the user identified by each user identification information And a function as a storage means for storing a reserved information table storing reserved information including the number and the number of seats reserved by the user identified by the user identification information,
The transmitting means sets the upper limit number of reservable services for each content to the number of reservations for each content of the original service included in the cancellation information and the reserved information stored in the reserved information table. The information on the combination of the number of seats that can be reserved in the re-provision service is obtained based on the number of reservations for each content of the re-provision service included and the combination of the number of seats of the original service included in the cancellation information and Obtained based on the combination of the number of seats included in the reserved information stored in the reserved information table,
The re-provision service information transmitted by the transmission means further includes information on a combination of the number of seats that can be reserved in the re-provision service,
Each re-provision reservation information received by the receiving unit further includes information on the number of seats in the re-provision service requested to be reserved by the user of each of the predetermined user terminals,
The receiving means sequentially selects the reserving reservation information from the received reserving reservation information according to a predetermined condition, and information about the number of reservations and the number of seats for each content included in the selected reserving reservation information. Information on the number of reservations for each content included in the cancellation information stored in the cancellation information table and information on the number of seats and the number of reservations for each content stored in the reserved information table Based on the information on the number of seats and the number of seats, it is determined whether the reservation based on the selected re-provision reservation information can be accepted, and the predetermined use that has transmitted the re-provision reservation information that is determined to be reservation acceptable Identification information for identifying the user who uses the person terminal, unit price for each content of the re-provision service specified by the reservation identification information included in the re-provision reservation information, or the discount rate of the re-provision service for the original service And information about the number of reservations for each content of the re-provision service, and information on the combination of the number of seats included in the re-provision reservation information is recorded in the reserved information of the reserved information table,
Included in the reserved information stored in the reserved information table when the return of the reservation for the re-provision service provided based on the cancellation information stored in the cancellation information table is confirmed by the computer. For each user identification information, the charge for each user of the re-provision service is calculated based on the unit price for each content included in the reserved information or the discount rate of the re-provision service for the original service and the number of reservations for each content, The charges for the re-provision service are calculated by summing up the charges for each user, and the unit price and the contents of the original service included in the re-provision service charge and the cancellation information stored in the cancellation information table. And a function as a calculation unit for obtaining a cancellation fee for the original service reservation based on the original service charge obtained by
Service rebooking program.

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