JP6699624B2 - Questionnaire management system and questionnaire management method - Google Patents

Description

  The present invention relates to a questionnaire management system and a questionnaire management method including an implementer terminal, a management server, and an image forming apparatus.

  In stores and the like, a questionnaire form may be distributed to customers to conduct a questionnaire about products and services. In such a questionnaire, it is necessary to collect the completed questionnaire form and total the questionnaire results. Therefore, by using an OCR (Optical Character Recognition) function installed in an image forming apparatus such as a copying machine or a multi-function peripheral, a standard format document such as a questionnaire is read, and character information extracted from the document is externally read. A technique of transmitting and storing the data in a database has been proposed (see, for example, Patent Document 1). Further, there is known an image forming apparatus in which a document is provided with a barcode in which destination information is recorded, and the barcode is read to set the destination of the document (see, for example, Patent Document 2).

JP, 08-111770, A JP 2007-295196 A

  However, in the conventional technology, it is not assumed that a plurality of types of questionnaires or a plurality of times of questionnaires are conducted, and there is a problem in that the result of the questionnaire cannot be confirmed for each conducted questionnaire.

  The present invention has been made in view of the above problems, and an object of the present invention is to provide a technique capable of confirming a result of a questionnaire for each questionnaire that is performed.

A questionnaire management system of the present invention is a questionnaire management system including a practitioner terminal, a management server, and an image forming apparatus, wherein the management server accepts registration of a questionnaire document to be carried out from the practitioner terminal. A registration reception unit, a page generation unit that generates a dedicated page of a unique URL for each questionnaire document that has been registered by the registration reception unit, and an identification code that embeds the URL, and the identification code An identification code addition section for transmitting the questionnaire document with the added "" to the image forming apparatus, and a response data transmitted from the image forming apparatus based on the URL embedded in the identification code, for exclusive use corresponding to the URL. When the dedicated page is accessed from the server storage unit that stores in a directory and the practitioner terminal, the response data stored in the dedicated directory corresponding to each of the URLs is accessed for each of the accessed dedicated pages. And a totalization processing unit that aggregates the questionnaire results based on the results, reflects the results on the dedicated page, and transmits the dedicated page on which the results of the questionnaire are reflected to the practitioner terminal. A printing unit that generates a questionnaire sheet by printing the questionnaire document with the identification code received from a server, a document reading unit that scans the answered questionnaire sheet to generate image data, and the image An answer extractor that extracts the answer data from the data by optical character recognition, and an answer that reads the URL embedded in the identification code from the image data and sends the answer data to the dedicated directory based on the URL. The practitioner terminal is provided with a display unit that displays the dedicated page that reflects the aggregation of the questionnaire results transmitted from the management server .
Furthermore, the registration acceptance unit is further provided with a mobile terminal operated by a questionnaire subject who answers the questionnaire form, and the registration acceptance unit accepts the valid setting of separate transmission of personal information together with the questionnaire document of the implementation target, and generates the page. The unit generates the dedicated page and the personal information input page for receiving the input of the personal information, respectively, when the registration acceptance unit accepts the separate transmission valid setting of the personal information, and the generated The URL of the dedicated page and the questionnaire document to which the identification code is not added are transmitted to the image forming apparatus, and the image forming apparatus receives the questionnaire document received from the management server together with the URL of the dedicated page. Each time printing is performed, identification information for identifying the questionnaire document is generated, an identification information code in which the generated identification information and the URL received from the management server are embedded is generated, and the questionnaire document to be printed is generated. The printing unit includes an identification information code adding unit for adding, and the printing unit generates a questionnaire sheet by printing the questionnaire document to which the identification information code is added, and the answer transmission unit is generated by the document reading unit. The identification information embedded in the identification information code and the URL are read from the image data, and the identification information is included in the response data extracted by the response extraction unit in the dedicated directory based on the URL. The mobile terminal reads the identification information and the URL embedded in the identification information code from a captured image by the imaging unit, the capturing unit capturing the identification information code of the questionnaire sheet, A code reading unit that accesses the URL, an operation display unit that displays the personal information input page transmitted from the management server by accessing the URL, and accepts input of personal information of the surveyee. A personal communication unit that includes the identification information read by the code reading unit in the personal information that has received the input, and that transmits the response data to the management server via the personal information input page, The management server may include a redirect unit that determines a device that has accessed the URL of the dedicated page and redirects the device that is determined to be a mobile terminal from the dedicated page to the personal information input page.
Further, the registration reception unit may set the function of the identification code addition unit to OFF when the validity setting of separate transmission of personal information is received.
Further, the page generation unit, when the registration acceptance unit accepts the valid setting of separate transmission of personal information, replaces the URL of the dedicated page with the URL of the personal information input page along with the image of the questionnaire document. It may be transmitted to the forming device.
The questionnaire management method of the present invention is a questionnaire management method executed by a questionnaire management system including a practitioner terminal, a management server, and an image forming apparatus, wherein the management server is a target for execution from the practitioner terminal. Accepting registration of the questionnaire document, generating a dedicated page with a unique URL for each of the questionnaire documents accepted for registration, generating an identification code in which the URL is embedded, and adding the identification code to the questionnaire document. Response data transmitted to the image forming apparatus and transmitted from the image forming apparatus based on the URL embedded in the identification code is stored in a dedicated directory corresponding to the URL, and is stored in the dedicated directory from the practitioner terminal. When there is access to pages, each accessed the only page, totalizes the survey results based on the stored in the dedicated directory corresponding to each of the URL answer data, is reflected in the only page, the The dedicated page reflecting the aggregation of the questionnaire results is transmitted to the practitioner terminal, and the image forming apparatus prints the questionnaire sheet by printing the questionnaire document with the identification code received from the management server. Generate and scan the answered questionnaire sheet to generate image data, extract the response data from the image data by optical character recognition, and read the URL embedded in the identification code from the image data. Transmitting the response data to the dedicated directory based on the URL, and the practitioner terminal displays the dedicated page transmitted from the management server on which the aggregation of the questionnaire results is reflected on the display unit. Is characterized by.

  According to the present invention, it is possible to confirm the result of the questionnaire for each questionnaire that has been conducted.

It is a system configuration diagram of a questionnaire management system according to the first embodiment of the present invention. It is a schematic diagram of the questionnaire management system shown in FIG. 3 is a directory configuration example in the server storage unit shown in FIG. 2. 3 is an example of a registration acceptance screen where the registration acceptance unit shown in FIG. 2 accepts registration of a questionnaire document. It is an image figure of the questionnaire paper in which the identification code was printed. 3 is a flowchart showing a flow of questionnaire management processing of the questionnaire management system shown in FIG. 1. It is the schematic of the questionnaire management system of Embodiment 2 which concerns on this invention. 9 is an example of a personal information input page generated by a page generation unit shown in FIG. 7. It is an image figure of the questionnaire paper in which the identification information code was printed. FIG. 8 is a schematic diagram of the mobile terminal shown in FIG. 7. 8 is a flowchart showing a flow of a questionnaire management process for separately transmitting personal information in the management server shown in FIG. 7.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In addition, in the following embodiments, the same reference numerals are given to the configurations having the same functions.

<Embodiment 1>
As shown in FIG. 1, the questionnaire management system 5 according to the first embodiment includes an operator terminal 1 that registers a questionnaire document 50 to be executed in the management server 2 by the operation of the questionnaire operator USR1, and a registered questionnaire document. A management server 2 that manages 50, and an image forming apparatus 3 that prints and reads a questionnaire sheet 51 with an identification code 52 are provided. The practitioner terminal 1, the management server 2, and the image forming apparatus 3 are connected via a network 4 such as the Internet. In FIG. 1, one image forming apparatus 3 is connected to the network 4, but a plurality of image forming apparatuses 3 may be connected to the network 4.

  When the management server 2 accepts the registration of the questionnaire document 50 from the implementer terminal 1, the management server 2 generates a dedicated page as a web page for browsing the questionnaire results of the accepted questionnaire document 50, and notifies the implementer terminal 1 of it. When the management server 2 generates the dedicated page, the management server 2 generates the identification code 52 in which the URL of the dedicated page is embedded, adds the identification code 52 to the questionnaire document 50, and transmits it to the image forming apparatus 3. The image forming apparatus 3 prints the questionnaire sheet 51 based on the received questionnaire document 50, and reads the completed questionnaire sheet 51 collected from the questionnaire subject person USR3 by the distribution collector USR2. Then, the image forming apparatus 3 extracts the response data from the questionnaire sheet 51, reads the identification code 52 to acquire the URL of the dedicated page, and transmits the response data to the management server 2 based on the URL. The management server 2 stores the received response data in association with the dedicated page and reflects the questionnaire result on the dedicated page. The questionnaire implementer USR1 can confirm the questionnaire results via the dedicated page.

  The schematic configuration of the questionnaire management system 5 will be specifically described with reference to FIG.

  The practitioner terminal 1 is an information processing device such as a desktop or notebook personal computer, and includes an input unit 11, a display unit 12, a terminal communication unit 13, a terminal storage unit 14, and a terminal control unit 15. I have it.

  The input unit 11 is a keyboard, a mouse, etc., and the display unit 12 is a monitor such as a liquid crystal display. The display unit 12 may function as a display unit and an input unit as a touch panel.

  The terminal communication unit 13 has a function of transmitting and receiving various data to and from the management server 2 via the network 4 by wired or wireless communication.

  The terminal storage unit 14 is a storage unit such as a semiconductor memory or an HDD (Hard Disk Drive), and stores the document creation software 141 and the web browser 142.

  The terminal control unit 15 is connected to the input unit 11, the display unit 12, the terminal communication unit 13, and the terminal storage unit 14, respectively. The terminal control unit 15 is an information processing unit such as a microcomputer including a CPU (Central Processing Unit), a ROM (Read Only Memory), a RAM (Random Access Memory), and the like. The ROM stores a control program for controlling the operation of the practitioner terminal 1. The control program may be stored in a computer-readable recording medium and provided to the terminal control unit 15. The CPU of the terminal control unit 15 reads the control program stored in the ROM, expands the control program in the RAM, and executes the control program to control the entire terminal.

  Next, the management server 2 is a web server, and includes a server storage unit 21, a server communication unit 22, and a server control unit 23.

  The server storage unit 21 is a storage unit such as a semiconductor memory or an HDD. As shown in FIG. 3, the server storage unit 21 stores a questionnaire document 50, a dedicated page 71 generated for each questionnaire document 50, and response data 72 for the questionnaire document 50.

  The server control unit 23 is connected to the server storage unit 21 and the server communication unit 22, respectively. The server control unit 23 is an information processing unit such as a microcomputer including a CPU, a ROM, a RAM and the like. A control program for controlling the operation of the management server 2 is stored in the ROM. The control program may be stored in a computer-readable recording medium and provided to the server control unit 23. The CPU of the server control unit 23 controls the entire apparatus by reading the control program stored in the ROM, loading the control program in the RAM, and executing the control program. Further, the server control unit 23 functions as a registration reception unit 231, a page generation unit 232, an identification code addition unit 233, a response reception unit 234, and a totalization processing unit 235.

  The registration receiving unit 231 has a function of receiving registration regarding the questionnaire document 50 to be implemented. For example, the registration reception unit 231 may receive registration of the questionnaire document 50 to be implemented from the implementer terminal 1 via the registration acceptance screen G60 shown in FIG.

  On the registration acceptance screen G60, a designation field 61a for designating the questionnaire document 50 to be implemented via the reference button B61, an upload button B62 for transmitting the designated questionnaire document 50 to the management server 2, and a questionnaire. An input field 61b for designating the image forming apparatus 3 for printing the document 50 by an IP address or the like, an add button B63 for adding the input field 61b, and an address input for inputting the mail address of the questionnaire implementer USR1. A column 61c and an OK button B64 for instructing the completion of input are provided. The input field 61b is not limited to the IP address, and the mail address of the image forming apparatus 3 may be input. The image forming apparatus 3 to print the questionnaire document 50 may be designated by transmitting a csv file or the like in which the IP address, the mail address, etc. of the image forming apparatus 3 are described to the management server 2. When the OK button B64 is pressed, the registration reception unit 231 receives registration regarding the questionnaire document 50 to be implemented via the registration reception screen G60.

  The page generation unit 232 generates the dedicated page 71 for each questionnaire document 50 received by the registration reception unit 231 via the registration reception screen G60. The dedicated page 71 is a web page, and a unique URL (Uniform Resource Locator) is assigned to each questionnaire document 50. For example, the page generation unit 232 creates a dedicated directory (/hyouka20110410151313) 70 including the document name of the questionnaire document (hyoka.doc) 50 and the reception date and time (2017/04/10/15:13) in the server storage unit 21. To do. Then, the page generation unit 232 generates the dedicated page (senyou.html) 71 in the created dedicated directory (/hyouka201041041513) 70, so that the URL of the dedicated page 71 is "www.xxxxxcom. may be unique as "senyou.html". In addition to the dedicated page 71, the dedicated directory 70 stores the questionnaire document 50 of which registration has been accepted, and the response data 72 transmitted from the image forming apparatus 3. Therefore, information about the questionnaire can be centrally managed in each dedicated directory 70 for each questionnaire document 50 to be implemented. After generating the dedicated page 71, the page generation unit 232 notifies the URL of the generated dedicated page 71 to the e-mail address of the questionnaire implementer USR1.

  The identification code addition unit 233 has a function of generating the identification code 52 in which the URL of the dedicated page 71 generated by the page generation unit 232 is embedded, and adding the identification code 52 to the blank space or the like of the questionnaire document 50. The identification code 52 may be, for example, a two-dimensional code such as a barcode or a QR code (registered trademark). The identification code adding unit 233 transmits the questionnaire document 50 to which the identification code 52 is added to the image forming apparatus 3 designated on the registration reception screen G60 by the server communication unit 22.

  The response receiving unit 234 has a function of receiving the response data 72 received by the server communication unit 22 and storing the response data 72 in the server storage unit 21 in association with the dedicated page 71. For example, the response receiving unit 234 can associate the response data 72 with the dedicated page 71 corresponding to the response data 72 by storing the response data 72 in the same dedicated directory 70 as the dedicated page 71.

  The totalization processing unit 235 has a function of totaling the questionnaire results based on the response data 72 stored in each dedicated directory 70 for each dedicated page 71 and reflecting the results on the dedicated page 71. For example, when the URL of the dedicated page 71 is accessed by the web browser 142 of the practitioner terminal 1, the tallying processing unit 235 extracts the response data 72 stored in the same dedicated directory 70 as the accessed dedicated page 71. Then, the questionnaire result aggregated based on the extracted answer data 72 is reflected on the dedicated page 71 and transmitted to the practitioner terminal 1. In this case, every time the practitioner terminal 1 accesses the URL of the dedicated page 71, the aggregation processing unit 235 dynamically generates a questionnaire result. Therefore, the questionnaire implementer USR1 can always check the latest questionnaire result via the dedicated page 71.

  Next, a schematic configuration of the image forming apparatus 3 of this embodiment will be described.

  The image forming apparatus 3 is a copying machine, a multifunction machine, or the like, and includes an operation panel 31, a document reading unit 32, a device storage unit 33, a device communication unit 34, an image processing unit 35, a printing unit 36, and a device. And a control unit 37.

  The operation panel 31 is a user interface including a touch panel and various operation keys such as a numeric keypad, a reset key, a stop key, and a start key.

  The document reading unit 32 irradiates a document fed by a document feeder (not shown) or a document placed on a platen glass with light and receives reflected light or the like to read a document image. Is.

  The device storage unit 33 is a storage unit such as a semiconductor memory or an HDD (Hard Disk Drive), and stores image data read by the document reading unit 32 and image data received by the device communication unit 34.

  The device communication unit 34 has a function of transmitting and receiving various data to and from the management server 2 via the network 4 by wired or wireless communication.

  The image processing unit 35 is means for performing predetermined image processing on the image data, and for example, performs image processing such as enlargement/reduction processing, density adjustment, and gradation adjustment.

  The printing unit 36 is a printing unit that prints an image based on the image data read by the document reading unit 32, the image data stored in the device storage unit 33, the image data received by the device communication unit 34, and the like.

  The device control unit 37 is connected to the operation panel 31, the document reading unit 32, the device storage unit 33, the device communication unit 34, the image processing unit 35, and the printing unit 36, respectively. The device control unit 37 is an information processing unit such as a microcomputer including a CPU, a ROM, a RAM, and the like. The ROM stores a control program for controlling the operation of the image forming apparatus 3. The control program may be stored in a computer-readable recording medium and provided to the device control unit 37. The CPU of the device control unit 37 reads the control program stored in the ROM, expands the control program in the RAM, and executes the control program to control the entire device. Further, the device control unit 37 functions as an answer extraction unit 371 and an answer transmission unit 372.

  When the device control unit 37 receives the questionnaire document 50 with the identification code 52 added from the management server 2 via the device communication unit 34, the device control unit 37 performs the operation on the operation panel 31 or the mail address of the distribution collector USR2 registered in advance. Notify that the questionnaire document 50 has been received. Then, when the distributor/collector USR2 issues an instruction to print the questionnaire document 50 to be executed via the operation panel 31, the device control unit 37 causes the printing unit 36 to print the questionnaire document 50, and the questionnaire shown in FIG. The paper 51 is output. The questionnaire sheet 51 is distributed as a questionnaire target person USR3 to a customer who has visited a store or the like by the distribution collector USR2. The device control unit 37 may add information about the store where the image forming device 3 is installed, a serial number that identifies the image forming device 3, or the like to the questionnaire document 50 and print it.

  The answer extraction unit 371 scans the questionnaire form 51 via the document reading unit 32 when the distribution collector USR2 instructs the reading of the questionnaire form 51 via the operation panel 31, and the image data acquired by the scan. By performing optical character recognition on, the character information is extracted as the response data 72.

  The answer transmission unit 372 reads the URL of the dedicated page 71 embedded in the identification code 52 from the image data of the questionnaire sheet 51 acquired by the scan of the document reading unit 32. Then, the response transmission unit 372 acquires the destination URL of the response data 72 based on the URL of the dedicated page 71. For example, when the URL of the dedicated page 71 is “www.XXX.com/hyouka201704101513/senyou.html”, the URL of the dedicated page 70 in which the dedicated page 71 is stored is “ww. May be acquired as the destination URL. The response transmission unit 372 transmits the response data 72 to the destination URL by the device communication unit 34. The transmission can be performed by a known technique such as HTTP (HyperText Transfer Protocol) or FTP (File Transfer Protocol).

  Next, with reference to FIG. 6, the flow of the questionnaire management process in the questionnaire management system 5 will be described.

  First, the questionnaire implementer USR1 creates the questionnaire document 50 using the document creation software 141 or the like via the implementor terminal 1 (step s11), and registers it as the questionnaire document 50 to be implemented via the registration acceptance screen G60 (step S11). s12).

  When the registration acceptance unit 231 of the management server 2 accepts the registration regarding the questionnaire document 50 via the registration acceptance screen G60 (step s13), the page generation unit 232 generates the dedicated page 71 of the unique URL (step s14). .. Subsequently, the page generation unit 232 sends the URL of the dedicated page 71 to the mail address of the questionnaire implementer USR1 accepted via the registration acceptance screen G60 (step s15). As a result, the practitioner terminal 1 receives the URL of the dedicated page 71 for browsing the questionnaire results (step s16).

  Subsequently, the identification code addition unit 233 creates the identification code 52 in which the URL of the dedicated page 71 generated by the page generation unit 232 is embedded (step s17). Subsequently, the identification code adding unit 233 adds the created identification code 52 to the margin or the like of the questionnaire document 50 (step s18), and forms the image of the questionnaire document 50 to which the identification code 52 is added by the registration reception screen G60. It is transmitted to the device 3 (step s19).

  Upon receiving the questionnaire document 50 from the management server 2 (step s20), the image forming apparatus 3 waits until an instruction to print the questionnaire document 50 (steps s21 and No in step s21). When the distributor/collector USR2 gives an instruction to print the questionnaire document 50 via the operation panel 31 (Yes in step s21), the device control unit 37 causes the printing unit 36 to print the questionnaire document 50 (step s22). When the distributor/collector USR2 gives an instruction to print the questionnaire document 50 via the operation panel 31, the image forming apparatus 3 acquires the questionnaire document 50 to be implemented from the management server 2 via the apparatus communication unit 34. It may be printed.

  The distribution collector USR2 distributes the questionnaire form 51 to the questionnaire subject USR3, and collects the questionnaire form 51 filled in by the questionnaire subject USR3. Then, the distributor/collector USR2 sets the collected questionnaire sheet 51 on the image forming apparatus 3 and instructs the reading of the questionnaire sheet 51 via the operation panel 31.

  The answer extraction unit 371 waits until an instruction to read the questionnaire sheet 51 is given via the operation panel 31 (step s23, No in step s23). When the reading of the questionnaire sheet 51 is instructed through the operation panel 31 (Yes in step s23), the answer extracting unit 371 scans the questionnaire sheet 51 through the document reading unit 32 (step s24). Subsequently, the answer extraction unit 371 extracts the answer data 72 by performing optical character recognition on the image data acquired by scanning (step s25). Subsequently, the response transmission unit 372 reads the URL of the dedicated page 71 embedded in the identification code 52 from the image data acquired by scanning, and acquires the destination URL based on the URL of the dedicated page 71 (step s26). Then, the response transmission unit 372 transmits the response data 72 to the destination URL via the device communication unit 34 (step s27).

  After transmitting the questionnaire document 50, the response receiving unit 234 of the management server 2 determines whether or not the server communication unit 22 has received the response data 72 (step s28), and if not received (No in step s28). , And proceeds to step s30. On the other hand, when the response data 72 is received (Yes in step s28), the response receiving unit 234 responds to the directory designated as the destination URL of the response data 72 by the response transmitting unit 372, that is, the same dedicated directory 70 as the dedicated page 71. The data 72 is stored (step s29).

  Subsequently, the aggregation processing unit 235 determines whether or not the URL of the dedicated page 71 has been accessed from the implementer terminal 1 via the web browser 142 (step s30), and when the URL of the dedicated page 71 has not been accessed. (No in step s30), and the process is returned to step s28.

  When the practitioner USR1 accesses the URL of the dedicated page 71 via the practitioner terminal 1 (step s31), the aggregation processing unit 235 recognizes that the URL of the dedicated page 71 has been accessed (Yes in step s30). Subsequently, the totalization processing unit 235 totals the answer result and the response rate to each question as the questionnaire result based on the answer data 72 stored in the same dedicated directory 70 as the accessed dedicated page 71 (step). s32). Then, the aggregation processing unit 235 reflects the questionnaire result on the accessed dedicated page 71 and transmits the questionnaire result to the implementer terminal 1 (step s33).

  The practitioner terminal 1, which has received the dedicated page 71 from the management server 2, displays the dedicated page 71 on the display unit 12 by the web browser 142 (step s34). Thereby, the questionnaire implementer USR1 can confirm the questionnaire result of the registered questionnaire document 50. This is the end of the process.

  When a plurality of image forming apparatuses 3 are connected to the network 4, one of the image forming apparatuses 3 may have a web server function so that the function of the management server 2 can be shared.

  As described above, the questionnaire management system 5 of the present embodiment is the questionnaire management system 5 including the practitioner terminal 1, the management server 2, and the image forming apparatus 3, and the management server 2 includes the practitioner terminal 1 A registration acceptance unit 231 that accepts registration of the questionnaire document 50 to be implemented from, and a page generation unit 232 that generates a dedicated page 71 of a unique URL for each questionnaire document 50 accepted by the registration acceptance unit 231; An identification code adding unit 233 that generates an identification code 52 with an embedded URL and transmits the questionnaire document 50 with the identification code 52 added to the image forming apparatus 3, and the image forming apparatus 3 based on the URL embedded in the identification code 52. Based on the response data 72 stored in the dedicated directory 70 corresponding to each URL, and the server storage unit 21 that stores the response data 72 transmitted from the dedicated directory 70 corresponding to the URL. The image forming apparatus 3 includes a totalization processing unit 235 that totals the questionnaire results and reflects the results on the dedicated page 71. The image forming apparatus 3 prints the questionnaire document 50 to which the identification code 52 received from the management server 2 is added, and displays the questionnaire form 51. The printing unit 36 for outputting, the document reading unit 32 for scanning the completed questionnaire sheet 51 to generate image data, the answer extracting unit 371 for extracting the answer data 72 from the image data by optical character recognition, and the image data A response transmitting unit 372 that reads the URL embedded in the identification code 52 and transmits the response data 72 to the dedicated directory 70 based on the URL is provided.

  As a result, the management server 2 generates a dedicated page 71 having a unique URL for each questionnaire document 50 to be implemented, and receives the response data 72 from the image forming apparatus 3 in association with the dedicated page 71. When the survey taker USR1 accesses the URL of the dedicated page 71 from the surveyor terminal 1, the management server 2 totals the questionnaire results based on the response data 72 associated with the dedicated page 71, and The information is reflected on the page 71 and transmitted to the practitioner terminal 1. Therefore, even when a plurality of questionnaires are conducted, it is possible to easily confirm the respective questionnaire results via the dedicated page 71 corresponding to each questionnaire.

<Second Embodiment>
Since the questionnaire document 50 may include personal information, security measures for the personal information are required. Therefore, in the second embodiment, a configuration will be described in which personal information to be entered in the questionnaire document 50 is separately transmitted from the mobile terminal such as the smartphone, the mobile phone, or the tablet terminal of the questionnaire target person USR3, instead of the image forming apparatus 3. Here, with reference to FIG. 7, description will be omitted for the same configuration as the questionnaire management system 6 of the second embodiment, but the different configuration will be described.

  The server control unit 73 of the management server 7 corresponds to the server control unit 23 of the management server 2, and includes a registration reception unit 731, a page generation unit 732, an identification code addition unit 233, a response reception unit 734, a tallying processing unit 735, It functions as the redirect unit 736.

  The registration receiving unit 731 further receives, via the registration reception screen G60, a setting as to whether or not the separate transmission of personal information is enabled. Then, when the separate transmission of the personal information is set to be valid, the registration reception unit 231 uses the “name”, as the personal information to be transmitted from the mobile terminal 9 of the questionnaire target person USR3, via the registration reception screen G60. One or more personal information items selected by the questionnaire implementer USR1 are accepted from a plurality of preset personal information items such as “address”, “email address”, “sex”, “age”, “occupation”. When the separate transmission of personal information is set to be valid, the registration receiving unit 731 turns off the function of the identification code adding unit 233, and when the separate transmission of personal information is set to be invalid, the function of the identification code adding unit 233 is set. Turn on. When the function of the identification code addition unit 233 is OFF, the identification code addition unit 233 does not generate the identification code 52, and when the function of the identification code addition unit 233 is ON, the identification code addition unit 233 generates the identification code 52. To be done.

  The page generation unit 732 generates the dedicated page 71 when the registration reception unit 731 effectively receives the separate transmission of the personal information together with the questionnaire document 50. Then, the page generation unit 732 transmits the questionnaire document 50 to which the identification code 52 is not added and the URL of the dedicated page 71 to the image forming apparatus 3 designated on the registration reception screen G60. Further, the page generation unit 732 generates the personal information input page 80 shown in FIG. 8 as a web page for accepting an input for the personal information item accepted via the registration acceptance screen G60. The page generation unit 732 stores the generated personal information input page 80 in the same dedicated directory 70 as the dedicated page 71.

  The answer accepting unit 734 accepts not only the answer data 72 sent from the answer sending unit 872 of the image forming apparatus 8 but also the answer data 72 sent from the mobile terminal 9 via the personal information input page 80, and answer data. Stored in the dedicated directory 70 of the dedicated page 71 corresponding to 72.

  The redirect unit 736 determines whether the device that accessed the URL of the dedicated page 71 is the mobile terminal 9. For example, when the user agent included in the HTTP request includes the specific character string indicating the mobile terminal 9 (for example, Android (registered trademark), Mobile, etc.), the redirect unit 736 determines that the mobile terminal 9 is not included. In this case, it can be determined that it is not the mobile terminal 9. When it is determined that the mobile terminal 9 is the mobile terminal 9, the redirect unit 736 redirects to the personal information input page 80 stored in the dedicated directory 70 of the dedicated page 71 instead of the accessed dedicated page 71. When it is determined that the mobile terminal 9 is not the portable terminal 9, the redirecting unit 736 causes the totalization processing unit 735 to transmit the dedicated page 71 in which the questionnaire result is reflected.

  The aggregation processing unit 735 determines the response data 72 transmitted from the image forming apparatus 3 and the questionnaire target person based on the identification information described later included in the response data 72 stored in the dedicated directory 70 of the accessed dedicated page 71. The questionnaire results are totaled by associating with the response data 72 transmitted from the mobile terminal 9 of USR3, reflected on the dedicated page 71, and transmitted to the practitioner terminal 1.

  The device control unit 87 of the image forming apparatus 8 corresponds to the device control unit 37 of the image forming apparatus 3 and functions as an identification information code adding unit 870, a response extraction unit 371, and a response transmission unit 872.

  The identification information code addition unit 870 generates identification information for identifying the questionnaire document 50 of each set number of prints every time the questionnaire document 50 is printed, and the identification in which the generated identification information and the URL of the dedicated page 71 are embedded. The code is generated as the identification information code 55, added to the blank space of the questionnaire document 50 to be printed, and printed by the printing unit 36, and the questionnaire sheet 51 shown in FIG. 9 is output. For example, when printing 100 copies of the questionnaire document 50, 100 kinds of identification information are generated for each of the identification information codes 55 embedded together with the URL of the dedicated page 71, and are added to the questionnaire document 50 to be printed and printed. It Even if the identification information code adding unit 870 adds a sentence 56 indicating that the personal information can be separately transmitted by reading the identification information code 55 from the mobile terminal 9 to the margin of the questionnaire document 50 and prints it together with the identification information code 55. Good. The identification information may be a serial number or may include information on the store where the image forming apparatus 8 is installed.

  The answer transmission unit 872 reads the identification information code 55 from the image data of the questionnaire sheet 51 generated by the document reading unit 32, and acquires the identification information embedded in the identification information code 55 and the URL of the dedicated page 71. When the reply sending unit 872 acquires the send destination URL based on the URL of the dedicated page 71, the reply sending unit 872 includes the identification information in the reply data 72 extracted by the reply extracting unit 371 and sends it to the send destination URL.

  The mobile terminal 9 is a smartphone, a mobile phone, a tablet terminal, or the like owned by the questionnaire target person USR3. As shown in FIG. 10, the mobile terminal 9 transmits/receives various data to/from the management server 7 via the image capturing unit 91 such as a camera that captures the identification information code 55, the operation display unit 92 such as a touch panel, and the network 4. A mobile communication unit 93 and a mobile control unit 94 such as a microcomputer for controlling the entire mobile terminal 9 are provided. The portable control unit 94 also functions as a code reading unit 941 that reads the identification information embedded in the identification information code 55 and the URL of the dedicated page 71 from the image captured by the imaging unit 91 and accesses the URL.

  The mobile terminal 9 takes an image of the identification information code 55 of the questionnaire sheet 51 by the image capturing unit 91 and reads the identification information code 55 from the captured image by the code reading unit 941 by the operation of the questionnaire subject USR3. Then, the portable terminal 9 displays the personal information input page 80 transmitted from the management server 7 on the operation display unit 92 by accessing the URL of the dedicated page 71 embedded in the identification information code 55. The mobile terminal 9 has a web browser and can display web pages. When personal information is input via the operation display unit 92 by the questionnaire subject USR3 and the OK button B81 is pressed, the mobile terminal 9 returns the input personal information and the identification information read by the code reading unit 941 as reply data. As 72, it transmits to the management server 7 via the personal information input page 80.

  Specifically, the flow of the questionnaire management process in the above-mentioned questionnaire management system 6 will be described.

  First, the questionnaire implementer USR1 creates the questionnaire document 50 via the implementer terminal 1 and registers it via the registration acceptance screen G60. As shown in FIG. 11, when the registration acceptance unit 731 accepts the valid setting of the separate transmission of personal information together with the questionnaire document 50 via the registration acceptance screen G60 (step s71), the function of the identification code addition unit 233 is turned off. It is set (step s72). When the function of the identification code addition unit 233 is set to OFF, the identification code addition unit 233 does not generate the identification code 52.

  Subsequently, the page generation unit 732 generates the dedicated page 71 (step s73), and transmits the URL of the generated dedicated page 71 to the practitioner terminal 1 (step s74). Subsequently, the page generation unit 732 generates the personal information input page 80 based on the personal information item accepted via the registration acceptance screen G60 (step s75). The generated personal information input page 80 is stored in the same dedicated directory 70 as the dedicated page 71. Then, the page generation unit 732 transmits the questionnaire document 50 accepted via the registration acceptance screen G60 and the URL of the dedicated page 71 to the image forming apparatus 8 designated on the registration acceptance screen G60 (step s76). That is, here, the questionnaire document 50 to which the identification code 52 is not added is transmitted to the image forming apparatus 8 together with the URL of the dedicated page 71.

  Upon receiving the questionnaire document 50 to which the identification code 52 is not added and the URL of the dedicated page 71, the image forming apparatus 8 notifies the distribution collector USR2 of the fact that there is the questionnaire document 50 to be implemented. Then, when the operation panel 31 receives a print instruction of the questionnaire document 50 by the operation of the distributor/collector USR2, the identification information code adding unit 870 causes the questionnaire document 50 to be printed for each printing of the questionnaire document 50 with the set number of print copies. The identification information for identifying the document 50 is generated, and the identification information code 55 in which the generated identification information and the URL of the dedicated page 71 are embedded is generated. Then, the identification information code adding unit 870 adds the generated identification information code 55 to the questionnaire document 50 to be printed and prints it by the printing unit 36. The printed questionnaire sheet 51 is distributed to the questionnaire target person USR3 by the distribution collector USR2.

  When the questionnaire subject USR3 finishes filling in the questionnaire form 51, the distribution collector USR2 collects the completed questionnaire form 51 from the questionnaire subject USR3, sets it in the image forming apparatus 8, and sets the questionnaire form from the operation panel 31. Instruct to read 51. As a result, the document reading unit 32 scans the set questionnaire sheet 51. Subsequently, the answer extraction unit 371 performs optical character recognition on the image data of the questionnaire sheet 51 generated by scanning and extracts character information as the answer data 72. Subsequently, the response transmission unit 872 recognizes the identification information code 55 from the image data of the questionnaire sheet 51, and reads the identification information embedded in the identification information code 55 and the URL of the dedicated page 71. Then, the response transmission unit 872 acquires the transmission destination URL based on the URL of the dedicated page 71, transmits the response data 72 including the identification information to the transmission destination URL.

  In addition, the mobile terminal 9 photographs the identification information code 55 of the distributed questionnaire paper 51 by the photographing unit 91 by the operation of the questionnaire subject USR3, and the identification information embedded in the identification information code 55 and the URL of the dedicated page 71. Is read by the code reading unit 941 and the URL of the dedicated page 71 is accessed via the mobile communication unit 93. Then, the mobile terminal 9 acquires the personal information input page 80 corresponding to the URL of the dedicated page 71 from the management server 7 and displays it on the operation display unit 92. When the personal information is input to the personal information input page 80 via the operation display unit 92, the mobile terminal 9 receives the input personal information together with the identification information read by the code reading unit 941 as the response data 72 and outputs the personal information. It is transmitted to the management server 7 via the information input page 80.

  After transmitting the URL of the dedicated page 71 and the questionnaire document 50 to the image forming apparatus 8, the management server 7 determines whether the server communication unit 22 has received the response data 72 (step s77), and receives the response data 72. If not (No in step s77), it is determined whether the URL of the dedicated page 71 has been accessed (step s79). If the URL of the dedicated page 71 has not been accessed (No in step s79), the process returns to step s77.

  When the server communication unit 22 receives the response data 72 from the image forming apparatus 8 or the response data 72 from the mobile terminal 9 (Yes in step s77), the response receiving unit 734 causes the dedicated page 71 corresponding to the response data 72. It is stored and stored in the dedicated directory 70 (step s78). The personal information input page 80 is stored in the same dedicated directory 70 as the dedicated page 71. Therefore, when the response data 72 is transmitted from the mobile terminal 9 via the personal information input page 80, the response reception unit 734 stores the response data 72 in the dedicated directory 70 in which the personal information input page 80 is stored. do it.

  When the server communication unit 22 receives the access (HTTP request) to the URL of the dedicated page 71 (Yes in step s79), the redirect unit 736 determines whether the accessed device is the mobile terminal 9 (step s80). ). For example, the redirect unit 736 can determine whether the accessing device is the mobile terminal 9 based on the user agent included in the HTTP request. When it is determined that the accessing device is the mobile terminal 9 (Yes in step s80), the redirecting unit 736 does not store the dedicated page 71, but the individual stored in the same dedicated directory 70 as the accessed dedicated page 71. The information input page 80 is transmitted to the mobile terminal 9 (step s81), and the process is returned to step 77.

  When the redirect unit 736 determines that the device is not the mobile terminal 9 (No in step s80), the aggregation processing unit 735 is included in the response data 72 stored in the same dedicated directory 70 as the accessed dedicated page 71. Based on the identification information provided, the answer data 72 separately transmitted from the image forming apparatus 8 and the mobile terminal 9 are associated with each other, and the questionnaire results are totaled (step s82). Subsequently, the totalization processing unit 735 transmits the dedicated page 71 reflecting the totalized questionnaire results to the accessing device, that is, the practitioner terminal 1 (step s83), and ends this processing.

  It should be noted that desktop-type and notebook-type personal computers generally do not have a photographing section 91 or a code reading section 941 for reading the identification information code 55, but the mobile terminal 9 such as a smartphone does not have these. Often standard equipment. Further, normally, the questionnaire target person USR3 is requested to fill out the questionnaire document 50 at a store or the like. That is, it can be said that the device for the questionnaire subject USR3 to access the URL of the dedicated page 71 is limited to the mobile terminal 9. Therefore, the redirect unit 736 determines whether or not the device that has accessed the URL of the dedicated page 71 is the mobile terminal 9, and thus displays the dedicated page 71 on which the questionnaire result is reflected to the survey taker USR1. Then, the personal information input page 80 can be displayed for the questionnaire target person USR3. Further, the questionnaire implementer USR1 may confirm the personal information input page 80 displayed for the questionnaire subject USR3 by accessing the URL of the dedicated page 71 from the mobile terminal 9 instead of the implementor terminal 1. it can.

  When generating the personal information input page 80, the page generation unit 732 may transmit the URL of the personal information input page 80 together with the questionnaire document 50 to the image forming apparatus 8 instead of the URL of the dedicated page 71. In this case, the identification information code adding unit 870 generates the identification information code 55 in which the URL of the personal information input page 80 is embedded together with the identification information, adds it to the questionnaire document 50 to be printed, and prints it by the printing unit 36. According to this, the URL that the portable terminal 9 reads by accessing the identification information code 55 by the operation of the questionnaire target person USR3 becomes the personal information input page 80, and the redirect unit 736 can be eliminated. The personal information input page 80 is stored in the same dedicated directory 70 as the dedicated page 71. Therefore, the response sending unit 872 obtains the same destination URL as the destination URL obtained based on the URL of the dedicated page 71 based on the URL of the personal information input page 80, and transmits the response data 72. can do.

  In this way, by separately transmitting the personal information, the questionnaire target person USR3 can transmit the personal information to the management server 2 from his/her mobile terminal 9, so that the risk of leakage of the personal information can be reduced. Further, according to this, since the image forming apparatus 3 does not read the personal information of the questionnaire target person USR3, there is no concern that the personal information remains in the image forming apparatus 3. Therefore, security measures for the image forming apparatus 3 can be simplified. Further, not the distribution collector USR2, but the questionnaire target person USR3 reads the completed questionnaire form on the image forming apparatus 3 used by an unspecified large number of users such as those installed at convenience stores, etc. Can also be sent to the management server 2 as the answer.

  When the personal information is separately transmitted, the answer data 72 of the questionnaire subject USR3 is separately transmitted from the image forming apparatus 3 and the mobile terminal 9. Therefore, the identification information code addition unit 870 includes identification information for identifying each questionnaire document 50 to be printed in the identification information code 55. Then, by including the identification information in each of the response data 72 transmitted from the image forming apparatus 8 and the response data 72 transmitted from the mobile terminal 9, the totalization processing unit 735 can correlate each of them and perform totalization.

  It is needless to say that the present invention is not limited to the above-described embodiments, and various modifications can be made without departing from the spirit of the present invention.

1 practitioner terminal 2, 7 management server 3, 8 image forming apparatus 4 network 5, 6 questionnaire management system 9 mobile terminal 11 input unit 12 display unit 13 terminal communication unit 14 terminal storage unit 15 terminal control unit 21 server storage unit 22 server Communication unit 23, 73 Server control unit 31 Operation panel 32 Original reading unit 33 Device storage unit 34 Device communication unit 35 Image processing unit 36 Printing unit 37, 87 Device control unit 50 Questionnaire document 51 Questionnaire sheet 52 Identification code 55 Identification information code 56 Text 61a Designation field 61b Input field 61c Address input field 70 Dedicated directory 71 Dedicated page 72 Response data 80 Personal information input page 91 Photographing unit 92 Operation display unit 93 Mobile communication unit 94 Mobile control unit 141 Document creation software 142 Web browser 231, 731 Registration acceptance section 232, 732 Page generation section 233 Identification code addition section 234, 734 Response acceptance section 235, 735 Aggregation processing section 736 Redirection section 371 Response extraction section 372, 872 Response transmission section 870 Identification information code addition section 941 Code reading section B61 , B62, B63, B64, B81 Button USR1 Questionnaire USR2 Distributor USR3 Questionnaire

Claims (5)

A questionnaire management system comprising a practitioner terminal, a management server, and an image forming apparatus,
The management server is
A registration acceptance unit that accepts registration of questionnaire documents to be implemented from the implementer terminal,
A page generation unit that generates a dedicated page with a unique URL for each of the questionnaire documents that have been registered by the registration reception unit;
An identification code adding section for generating an identification code in which the URL is embedded and transmitting the questionnaire document with the identification code added to the image forming apparatus;
A server storage unit that stores response data transmitted from the image forming apparatus based on the URL embedded in the identification code, in a dedicated directory corresponding to the URL;
When the dedicated page is accessed from the practitioner terminal, a questionnaire result is totaled for each accessed dedicated page based on the response data stored in the dedicated directory corresponding to the URL, And a totalization processing unit that reflects the totalization of the questionnaire results to the dedicated page and transmits the dedicated page to the implementer terminal ,
The image forming apparatus,
A printing unit for generating a questionnaire form by printing the questionnaire document with the identification code added, which is received from the management server;
A document reading unit that scans the answered questionnaire and generates image data,
An answer extraction unit that extracts the answer data from the image data by optical character recognition,
A response transmitting unit that reads the URL embedded in the identification code from the image data and transmits the response data to the dedicated directory based on the URL ,
The practitioner terminal is
A questionnaire management system , comprising: a display unit that displays the dedicated page that reflects the aggregation of the questionnaire results transmitted from the management server . Furthermore, a mobile terminal operated by a questionnaire target person who answers the questionnaire form,
The registration receiving unit,
Along with the questionnaire document to be implemented, accept the setting of separate transmission of personal information,
The page generation unit,
When the registration acceptance unit accepts the valid setting of separate transmission of the personal information, the dedicated page and the personal information input page for accepting the input of the personal information are respectively generated, and the generated dedicated page Transmitting the URL and the questionnaire document to which the identification code is not added to the image forming apparatus,
The image forming apparatus,
Each time the questionnaire document received together with the URL of the dedicated page from the management server is printed, identification information for identifying the questionnaire document is generated, and the generated identification information and the URL received from the management server are generated. An embedded identification information code is provided, and an identification information code adding section for adding the identification information code to the questionnaire document to be printed is provided,
The printing unit is
Generate a questionnaire form by printing the questionnaire document with the identification information code added,
The answer transmission unit,
The identification information embedded in the identification information code and the URL are read from the image data generated by the document reading unit, and the response extracted by the response extraction unit is stored in the dedicated directory based on the URL. Send the data including the identification information,
The mobile terminal is
A photographing unit for photographing the identification information code of the questionnaire,
A code reading unit that reads the identification information embedded in the identification information code and the URL from an image captured by the imaging unit and accesses the URL;
An operation display unit that displays the personal information input page transmitted from the management server by accessing the URL, and accepts input of personal information of the questionnaire target person;
A personal communication unit that includes the identification information read by the code reading unit in the personal information that has received the input, and that transmits the response data to the management server via the personal information input page;
The management server is
The device further includes a redirect unit that determines a device that has accessed the URL of the dedicated page and redirects the device that is determined to be a mobile terminal from the dedicated page to the personal information input page. Described questionnaire management system. The registration receiving unit,
The questionnaire management system according to claim 2, wherein the function of the identification code adding unit is set to OFF when the valid setting of separate transmission of personal information is received. The page generation unit,
When the registration acceptance unit accepts the valid setting of separate transmission of personal information, the URL of the personal information input page is transmitted to the image forming apparatus together with the questionnaire document instead of the URL of the dedicated page. The questionnaire management system according to claim 2 or 3. A questionnaire management method executed by a questionnaire management system comprising a practitioner terminal, a management server, and an image forming apparatus,
The management server is
Accept registration of questionnaire documents to be implemented from the implementer terminal,
Generate a dedicated page with a unique URL for each of the questionnaire documents that have been accepted for registration,
An identification code in which the URL is embedded is generated, and the questionnaire document to which the identification code is added is transmitted to the image forming apparatus,
The response data transmitted from the image forming apparatus based on the URL embedded in the identification code is stored in a dedicated directory corresponding to the URL,
When the dedicated page is accessed from the practitioner terminal, a questionnaire result is totaled for each accessed dedicated page based on the response data stored in the dedicated directory corresponding to the URL, Reflect on a dedicated page, send the dedicated page reflecting the aggregation of the questionnaire results to the implementer terminal,
The image forming apparatus,
A questionnaire form is generated by printing the questionnaire document to which the identification code is received, which is received from the management server,
Generate the image data by scanning the completed questionnaire form,
Extracting the response data by optical character recognition from the image data,
Reading the URL embedded in the identification code from the image data, and transmitting the response data to the dedicated directory based on the URL ,
The practitioner terminal is
A questionnaire management method , comprising: displaying the dedicated page, which reflects the totalization of the questionnaire results, transmitted from the management server, on a display unit .

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