JP6669344B2 - Stress check system and its program - Google Patents

Description

  The present invention relates to a stress check system and a program suitable for performing an occupational stress check on a worker.

  Occupational stress that occurs during work is a collective term for the reactions that must be made to work that does not match the individual's knowledge and abilities due to work demands and pressures. Due to this occupational stress, mental illness (depression, PTSD, etc.), mental burden (dissatisfaction, fatigue, tension, etc.), maladaptive behavior (aggression, substance abuse, etc.), cognitive problems (concentration, memory problems) Etc.), which may lead to a decrease in work performance, increased absenteeism, decreased productivity, and subsequent injury.

  For this reason, the revised Occupational Safety and Health Act makes the stress check system mandatory for certain companies, and in recent years, various systems have been proposed that utilize the IT technology to introduce the stress check system.

  For example, the stress check system described in Patent Literature 1 provides a technique for assisting the occupational stress check and the accompanying interview guidance appropriately and promptly, so that the worker (examinee), the practitioner (industry) Physicians, etc.) to solve the issues that arise for each of the businesses. In particular, instead of the stress check system, which assumes that the business is the subject of the implementation, the range that the business can perform while considering the handling of examinees' personal information is expanded, and the burden on the implementer is reduced. are doing.

JP 2017-97772 A (paragraphs [0014] and [0096])

  On the other hand, the stress check system based on the revised Occupational Safety and Health Law allows for the placement of administrative clerks separately from workers (examinees), practitioners (such as industrial physicians), and businesses. Workers and implementation workers are distinguished.

  The implementation clerk is responsible for conducting the work of collecting, tabulating or inputting the questionnaire or coordinating with the test taker, and is also involved in the clerical work of conducting stress checks in accordance with the implementer's instructions. Usually, it is a worker or a subcontractor designated by the business operator. This worker must not be employed by any person in a supervisory position who has direct authority over the dismissal, promotion or transfer of the stress-checked worker, is subject to statutory confidentiality obligations, It is possible to share information that cannot be known with the implementer.

  Here, there is no conventional example that focuses on the execution clerk.

  The present invention has been made in view of such a problem, and provides a stress check system and a program therefor that are useful to both a business operator who is obliged to perform a stress check and a practitioner who is a subject of the stress check. provide.

  In order to solve the above-described problems, the present invention provides a suitable system environment for performing occupational stress checks on workers by actively intervening a social insurance attorney or a person suitable for performing labor management work. To ensure the smooth operation of mandatory stress checks.

  More specifically, the present invention provides the following.

  (1) In a stress check system in which a server terminal that performs overall occupational stress check operation and a user terminal that logs in to the server terminal and is given authority to operate various functions are connected through a telecommunication line, A stress check system, wherein the server terminal gives the operating authority of the user terminal to a social insurance worker.

  The present invention proposes the active use of a social insurance worker in a stress check system. As a social insurance labor consultant is familiar with labor-related laws and social security laws, his duty is to provide consultation and guidance on labor management and social insurance in managing a company, so the smooth operation of stress checks Can contribute to. The operation of the stress check system imposes strict information management responsibilities and confidentiality obligations.If the workers in charge of such operations had such strict responsibilities and obligations, on the contrary, stress The situation will be increased. ADVANTAGE OF THE INVENTION According to this invention, the burden of a worker's responsibility and duty can be removed or reduced by utilizing a social insurance worker. In addition, by involving a social insurance attorney independent of the business operator in the stress check system, the external check function in the implementation of the stress check system works effectively, so that the stress check can be smoothly operated.

  (2) The user terminal is constructed identically or separately by a social insurance attorney and a customer of the social insurance attorney, and the server terminal assigns the operation authority by the user terminal to the social insurance attorney and / or A stress check system provided to the customer.

  According to the present invention, a user terminal constructed by a social insurance attorney and a customer gives operation authority of various functions of the server terminal to only the social insurance attorney, only the customer, or the social insurance attorney and the customer. Therefore, it is possible for the social insurance attorney to support various customers or to operate various functions without requiring the customer to support the social insurance attorney. The flexible system operation according to the contract form between the social insurance labor worker and the customer is enabled, and the smooth operation of the stress check can be achieved.

  (3) The customer is composed of at least a business, a test taker, and an execution clerk based on instructions of the executor, and the server terminal provides the execution clerk with a worker of the business and the social insurance. A stress check system wherein the operating authority including the labor terminal and the user terminal is given to the execution clerk.

  According to the present invention, since the execution clerk is given the operating authority of the user terminal including the worker and the social insurance clerk to the execution clerk, the social insurance clerk can cooperate with the worker of the business operator. It is possible to work and perform clerical work related to the operation of stress checks, and reduce the responsibilities imposed on workers. In addition, the workers of the business can receive advice from the social insurance attorney as appropriate, and can smoothly operate the stress check.

  (4) The customer is constituted by at least a business operator, a test taker, and an execution clerk based on instructions of the executor, and the server terminal uses the user terminal as the social insurance attorney as the execution clerk. A stress check system, wherein the operation authority is given to the worker.

  According to the present invention, since the execution clerk is given the operating authority by the user terminal as the social insurance labourer, the execution clerk can independently perform the clerical work related to the operation of the stress check. And eliminate the responsibilities of workers. In particular, assuming that workers will not be able to become working clerks due to transfer, promotion, etc., workers will no longer be assigned as working clerks from the beginning, and will be completely independent of workers and businesses. Active use of the social insurance and labor consultant that has been done can contribute to the smooth operation of stress checks. In addition, by delegating the execution clerk to a social insurance attorney, the worker who works for the same company will not be notified of the results of the examinee by another worker. The stress check can function more smoothly, for example, by improving the rate and the accuracy of the answer content.

  (5) The customer is composed of at least a business operator, a test taker, and an execution clerk based on the instruction of the implementer, and the server terminal discloses a stress check result of the test taker to the business operator, A stress check system, wherein the stress check result is provided to the business entity after receiving a consent notice from the user terminal of the examinee.

  According to the present invention, the consent required for disclosing the stress check result to the operator is obtained via the server terminal, and the server terminal receiving the consent notification provides the stress check result to the operator and discloses the result. In addition, the processing of consent and disclosure can be performed online, which can contribute to the smooth operation of the stress check.

  (6) The stress check system, wherein the social insurance attorney includes a person who is suitable for performing clerical work.

  The present invention relates to a person or an employee who belongs to a social insurance labor and labor office as a person who is suitable for performing labor management affairs, for example, a person having knowledge and knowledge of performing stress checks in accordance with the Revised Industrial Safety and Health Law. It is intended for EAP companies and their staff who provide support, social insurance and labor consultant corporations and their staff, and the like.

  (7) A program executed in a stress check system that logs in a server terminal that performs overall operation of occupational stress check and gives the user terminal the operation authority of various functions, the program being installed in the user terminal. A program for granting a social insurance attorney the authority to activate and / or receive an operation result after login by the user terminal.

  According to the present invention, activation of an installed program executed on a user terminal and reception of operation results by various operations are performed by login authentication such as ID / PASS, thereby enabling various functions on a server terminal. Can be activated, and the burden of responsibility and duty of the worker can be removed or reduced by actively utilizing the social insurance labor worker in the stress check system.

  (8) The user terminal is constructed identically or separately by a social insurance attorney and a customer of the social insurance attorney, and the user terminal is transmitted from the server terminal by the social insurance attorney and / or the customer. A program for giving authority to receive the operation result to the social insurance attorney and / or the customer.

  According to the present invention, the authority to receive the operation results of various functions of the server terminal by the user terminal constructed by the social insurance attorney and the customer is only the social insurance attorney, only the customer, or the social insurance attorney And the customer, the social insurance attorney can provide various functions while supporting the customer or without requiring the customer to support the social insurance attorney. The flexible system operation according to the contract form between the social insurance labor worker and the customer is enabled, and the smooth operation of the stress check can be achieved.

  (9) The customer is composed of at least a business operator, a test taker, and an execution clerk based on instructions of the executor, and the user terminal provides the execution clerk with a worker of the business operator and the social insurance. A program for granting the execution clerk the right to receive the operation result from the server terminal including a labor worker.

  According to the present invention, since the execution clerk is given the authority to receive the operation result by the user terminal including the worker and the social insurance labourer, the execution clerk has the Can reduce the responsibilities imposed on workers by collaborating with the staff on the operation of stress checks.

  (10) The customer is constituted by at least a business operator, a test taker, and an execution clerk based on the instruction of the practitioner, and the user terminal uses the execution clerk as the social insurance attorney from the server terminal. A program for authorizing the execution clerk to receive the operation result.

  According to the present invention, since the execution clerk is given the operating authority by the user terminal as the social insurance labourer, the execution clerk can independently perform the clerical work related to the operation of the stress check. And eliminate the responsibilities of workers. In particular, assuming that workers will not be able to become working clerks due to transfer, promotion, etc., workers will no longer be assigned as working clerks from the beginning, and will be completely independent of workers and businesses. Active use of the social insurance and labor consultant that has been done can contribute to the smooth operation of stress checks.

  (11) The customer is composed of at least a business operator, a test taker, and an execution clerk based on the instruction of the implementer, and the server terminal disclose a stress check result of the test taker to the business operator, A program for receiving a consent notice from the user terminal of the test taker and providing a result of the stress check by the test taker performed via the server terminal to the business operator.

  According to the present invention, the consent required for disclosing the stress check result to the operator is obtained via the server terminal, and the server terminal receiving the consent notification provides the stress check result to the operator and discloses the result. In addition, the processing of consent and disclosure can be performed online, which can contribute to the smooth operation of the stress check.

  (12) A program characterized in that the social insurance attorney includes a person suitable for performing clerical work.

  The present invention relates to a person or an employee who belongs to a social insurance labor and labor office as a person who is suitable for performing labor management affairs, for example, a person having knowledge and knowledge of performing stress checks in accordance with the Revised Industrial Safety and Health Law. It is intended for EAP companies and their staff who provide support, social insurance and labor consultant corporations and their staff, and the like.

  According to the present invention, use of a social insurance attorney who is familiar with labor-related laws and social security laws and is responsible for providing consultation and guidance on labor management and social insurance in running a company. This can contribute to smooth operation of the stress check.

1 is a schematic diagram of a stress check system according to an embodiment of the present invention. FIG. 2 is a diagram for explaining an operation mode of the present system. It is a schematic diagram of an operation flow using this system.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings. In the following, the social insurance attorney described in the claims and the person suitable for carrying out the affairs of labor management are collectively referred to simply as “company worker”. The term “customer” is a concept that includes a continuous and one-time consultant, a contractor / business partner with a company worker, and the like, but the “customer” will be described below as an example.

  FIG. 1 is a schematic diagram of a stress check system according to an embodiment of the present invention. The system includes a server terminal 1 that performs overall operation of an occupational stress check, and a login to the server terminal 1 to operate various functions. Authorized user terminals 2 to 6 are connected through a telecommunication line such as the Internet.

  The server terminal 1 is operated directly or indirectly by a system administrator of the present system, and executes various commands or requests from the user terminals 2 to 6. The processing content by the server terminal 1 is provided by an application program that executes various functions such as a test taker management application, a test management application, a judgment check application, a stress check result application, an interview management application, and a group analysis application, which will be described later. Each application may be mounted on the same server, or may be mounted on separate servers and connected to the cloud.

  The user terminal 2 is operated by a licensee who has been given a system use right of the present system, and is a sales source that sells the present system to a business operator. The content of processing by the user terminal 2 (company worker) is given the authority to operate various functions according to the form of use by the business or practitioner.

  The user terminal 3 is operated by a sub-licensee who has received the sales of this system from the licensee, and becomes a business in which workers are engaged. The user terminals 4 are individually operated by workers engaged in the business, and become test takers who take stress checks using the present system. The user terminal 5 is operated by a practitioner or a person involved in the work of performing a stress check at the instruction of the practitioner, and becomes an execution clerk who performs business management using the present system. The user terminal 6 is operated by an industrial physician or the like, and is a practitioner who performs a stress check using the present system. The processing contents of these user terminals 3 to 6 are given operation authority for various functions within a range based on laws and regulations or a manual.

  Each of the user terminals 2 to 6 (company worker, business operator, examiner, executor, execution clerk) is provided with a unique ID / PASS from the server terminal 1 (system administrator), and provides this system. By accessing the site to log in with ID / PASS, various functions can be executed within the range of operation authority of various functions given to each of the user terminals 2 to 6.

  FIG. 2 is a diagram for explaining an operation mode of the present system. (A) and (B) are different from each other in the form of contract between the system administrator, the company worker, and the company. In any case, when issuing an ID / PASS to a company worker, by performing a check as a company worker by using a registration number, a search on the Internet (using AI), or the like, it is possible to ensure the proper use of the system.

  In the contract form shown in FIG. 2 (A-1), a company worker and a company which is a consultant of the company worker conclude an SC contract regarding the use and operation of this system, and implement a stress check system required by the company. It is something that a company worker supports. Therefore, in the SC contract, the company worker plays a role as an execution clerk. In addition, the company worker and the system administrator conclude a use contract regarding the use of this system, and the company worker and the company are given the operating authority of this system. In the relationship between these system administrators, company workers and business operators, we have established licensors, licensees and sub-licensees, and licensors issue licenses with ID / PASS authorized to log in and operate this system. Then, by logging in with the issued ID / PASS, this system can be used.

  On the other hand, in the contract form shown in FIG. 2 (B-1), a company worker and a company which is a consultant of the company worker purchase this system from a system administrator, and the company worker concludes a partner agreement to receive compensation from the system administrator. After that, the company worker will not be involved in the operation of this system. Further, the business operator and the system administrator conclude a use contract regarding the use of the present system, and the business operator is given authority to operate the present system. It should be noted that the implementation of the stress check system is supported by the system administrator, and the system administrator may have a role as an execution clerk. In the relationship between the system administrator and the business, a licensee and a licensee have been established, and the licensor issues an ID / PASS permitted to log in to the system to the licensee, and issues the issued ID / PASS. If you log in with, you can use this system for a limited time.

  The contract forms shown in FIGS. 2 (A-2) and (B-2) are the same as those shown in FIGS. 2 (A-1) and (B-1), respectively. Is not involved as a person. In other words, there is a case where the worker of the business entity independently functions as the execution clerk, without the company worker or the manager functioning as the execution clerk.

  FIG. 3 is a schematic diagram of an operation flow using the present system, in which a server terminal 1 owned by a system administrator, a user terminal 2 owned by a company worker, a user terminal 3 owned by a business operator, and a user owned by a candidate The terminal 4, the user terminal 5 owned by the execution clerk, and the user terminal 6 owned by the practitioner are connected through a telecommunication line such as the Internet. In addition, the user terminal 2 also functions as the user terminal 5 or the user terminal 3 in order for the company worker to be involved as an execution clerk or to support the business operator. Have the authority to operate the same function. Hereinafter, the server terminal 1 will be described as the terminal 1, and the user terminals 2, 3,..., 6 will be described as the terminals 2, 3,.

  In this system, first, the examinee management application of the terminal 1 obtains examinee information (name, gender, date of birth, etc.) input by the system administrator (terminal 1) or the execution clerk (terminal 5). Then, the terminal 1 creates an ID / PASS for each examinee to log in to the present system, and the terminal 1 transmits and distributes the information to the execution clerk (terminal 5). The worker (terminal 5) distributes the examination guide and the ID / PASS information to the examinee (terminal 4). At this time, for those who wish to take the examination by paper, the execution clerk (terminal 5) must execute the process of distributing the examination guide and the examination paper on paper with or without the intervention of the terminal 1. Can be. In addition, the examination guide and ID / PASS information for each examinee can be provided through the examinee management application. Whether to distribute the examination guide and ID / PASS by paper or by data as desired by each examinee will basically be sent to the e-mail address of the examinee, but there is no e-mail address or If you do not want to receive the e-mail, the printed paper will be sealed and sent to the clerk once, and then sent to each examinee from the clerk. What kind of distribution is desired can also be specified at the time of inputting examinee information and the like.

  When the examination guide and ID / PASS are distributed to the examinees and the examination environment at the examinee (terminal 4) is prepared, the examinees can take the examination. Using a PC or a smartphone as the examinee's terminal 4, the examinee can take the examination at a convenient time during work, at home, or during commuting. If the response from the examinee is an online response using the present system, the data is stored in the terminal 1, and a flag indicating that the examination has been completed is set in the examination management application of the terminal 1. In the case of a paper response, the completed paper is sent to the working clerk by mail or the like, and the contents of the response are input and digitized by the working clerk. The converted answer contents are stored in the terminal 1 by the worker (terminal 5), and a flag indicating that the examination has been completed is set in the examination management application of the terminal 1.

  In the terminal 1, the examination management application provides the examination status of the examinee to the business operator (terminal 3) and the execution clerk (terminal 5) so that the examinee can understand at a glance. In addition, for those who have not yet taken the test completion flag, an e-mail for recommendation to take the test is sent by automatic processing by the terminal 1 or by an instruction from the execution clerk (terminal 5), or by paper. And can be delivered. That is, as means for notifying the examinee of the examination recommendation, an e-mail is transmitted by the execution clerk (terminal 5) with or without the intervention of the terminal 1, or a guidance message of the examination recommendation is transmitted from the terminal 1. After the acquisition, it can be printed from the terminal 5 and delivered by paper.

  As a specific example of notifying the examinee of the examination recommendation, a case in which a system administrator (terminal 1) simultaneously sends an e-mail to each examinee (terminal 4), and an execution clerk (terminal 5) When sending e-mails to each examinee (terminal 4) without intervention, or when recommending each examinee to take a test by paper, the case is delivered from the execution clerk to each examinee (many are delivered in-house) )).

  The answer contents collected by the examination management application are provided from the terminal 1 to the implementer (terminal 6), and after the implementer makes a judgment and confirmation, the result is transmitted to the terminal 1 as a stress check result and stored. Is done. For the judgment / confirmation by the practitioner, a judgment / confirmation application installed in the terminal 1 can be used. For example, automatic conversion of raw scores and display of a radar chart based on the “Stress Check System Implementation Manual based on the Industrial Safety and Health Law” can be performed automatically. It can be done with. The practitioner can perform the judgment / confirmation work online using the free time effectively. In this system, the automatically created raw score conversion and the radar chart are provided to the implementer (terminal 6), and the implementer (terminal 6) is finally provided as a stress check result in a format including the necessity of an interview. ) Is stored in the determination confirmation application in the terminal 1.

  The stress check result application of the terminal 1 sends an e-mail or the like to the examinee (terminal 4) that the stress check result can be browsed by operating the terminal 1 in response to the result notification processing by the implementer (terminal 6). Or print out the stress check result on paper and notify the examinee. The examinee (terminal 4) notified by e-mail or the like can view his / her own stress check result by operating the stress check result application of the terminal 1 and receiving the stress check result.

  When disclosing the results of the stress check to the business, the test taker must agree to the disclosure to the business. When agreeing to the disclosure, the examinee (terminal 4) permits the terminal 1 to transmit data to the effect that the agreement is given, and the terminal 1 having received the permission provides the operator (terminal 3) with the stress check result.

  Since the stress check result describes whether or not interview guidance is required by the practitioner (or a doctor other than the practitioner), the examinee (terminal 4) can apply for an interview. The interview application can be made via the terminal 1 by the interview management application, or it can be made by directly contacting the implementation clerk. If an interview request is made by the interviewee who makes the interview request, the interview offer flag in the interview management application is set, and the terminal 1 automatically sets the interviewer who has not set the interview offer flag. An e-mail for recommending an interview or the like can be transmitted or delivered by paper according to a command from the processing or execution clerk (terminal 5). That is, as means for notifying the candidate of the interview recommendation to the examinee, an e-mail is transmitted by the execution clerk (terminal 5) with or without the intervention of the terminal 1, or a guidance message of the interview recommendation is transmitted from the terminal 1 to the examinee. After the acquisition, it can be printed from the terminal 5 and delivered by paper.

  In addition, as a specific example of notifying the examinee of the interview recommendation, a case where the system administrator (terminal 1) simultaneously sends an e-mail to each examinee (terminal 4), and an execution clerk (terminal 5) In the case where an e-mail is sent to each examinee (terminal 4) without intervention, and if an interview recommendation is made on paper, the paper printed by the system administrator (terminal 1) or Delivery to the test subject's home.

  When the examination management application determines that the examination has been completed, the group analysis app totals each group according to an analysis request from the business operator (terminal 3) and performs analysis for each group. This group analysis is a tabulation analysis of the stress check results of each examinee for each group, and this system can automatically generate a stress judgment diagram and, at the time of an analysis request, a condition by a business operator (terminal 3). It is possible to perform group analysis for each set attribute, and it is possible to perform group analysis for each group, such as a group for each department and department, a group for each gender, a group for each occupation such as general occupation and management, and a group for each years of service. Attribute setting can be performed flexibly. This attribute is determined by the health committee set up by the business operator, and the determined attribute is to be directly contacted by the worker (terminal 5) to the system administrator (terminal 1). The settings for the present system are performed by the system administrator on the terminal 1. The results of tallying and analysis by the group analysis application are notified to the business operator (terminal 3) with necessary advice from the implementer (terminal 6), and the presence or absence of stress in the work environment and its causes are grasped to improve the work environment. Contribute to the connection.

  In the terminal 1 of the present system, data acquired by various functions such as an examinee management application, an examination management application, a judgment confirmation application, a stress check result application, an interview management application, and a group analysis application are stored for a certain period of time. When the data content is disclosed to each of the terminals 2 to 6, the data is not stored in each of the terminals 2 to 6, so that the handling of the data is easy.

  In addition, the operating authority to operate various functions such as the examinee management application, the examination management application, the judgment confirmation application, the stress check result application, the interview management application, the group analysis application, etc., is controlled by the various applications linked to the respective ID / PASS. It can be set according to the terminals 2 to 6 by guiding to the site. For example, a setting is made such that the business operator (terminal 3) cannot reach the judgment confirmation application or the stress check result application or cannot operate the application, and information that the business operator should not see is restricted.

  Also, in this system, a company worker has set up a number of advisors (groups). For example, if Company A and Company B are involved as execution clerks, Company A has completed the examination, and Company B is currently conducting Company C and Company D only sell, Company C before the implementation, Company D after the implementation, company workers operate the terminal 2 to browse the saved data in the management application (not shown) of the terminal 1 With this, the implementation status of each company and each group can be grasped in real time, and the management burden on company workers can be reduced.

  INDUSTRIAL APPLICABILITY The present invention is useful as a stress check system and a program for constructing a highly convenient system environment for each of a business operator, a test taker, a practitioner, and an execution clerk in performing an occupational stress check on a worker. is there.

1 server terminal (system administrator)
2 User terminal (company worker)
3 User terminal (business)
4 User terminals (examinees)
5 User terminals (employees)
6. User terminal (executor)

Claims (4)

A server terminal of a system administrator who performs overall operation of occupational stress check, and login to the server terminal, and various terminals for at least a business operator, a test taker, and an execution worker based on the instructions of the implementer. In a stress check system in which a user terminal to which a function specific operation authority is given is connected through a telecommunication line,
The server terminal,
On the basis of the contract with the system administrator and social insurance labor consultant, together with the social insurance labor consultant it is possible to set whether or not to grant the operating authority of the user terminal as the above-described office workers and the businesses ,
A stress check system , wherein it is possible to set whether or not to give the operating authority of the user terminal by including the worker of the business operator as the worker . The social insurance Romushi include stress checking system according to claim 1, wherein the including those suitable for performing the affairs of labor management. Log in to the server terminal of the system administrator who performs the overall operation of occupational stress check, and give the unique operation authority of various functions to the user terminal of at least the business operator, the examinee, and the execution clerk based on the instructions of the implementer A program executed in the stress check system,
The server terminal,
Activating the program installed on the user terminal and / or activating the user terminal based on the contract between the system administrator and the social insurance worker, with the social insurance worker as the execution clerk and the business operator together after login can be set whether or not to give permission to receive the operation result by,
A program, wherein it is possible to set whether or not to grant the operation authority of the user terminal by including the worker of the business operator in the execution clerk . 4. The program according to claim 3 , wherein the social insurance attorney includes a person who is suitable for performing labor management work.