JP6564222B2 - Information processing apparatus and program - Google Patents

Description

  The present invention relates to an information processing apparatus capable of communicating with an electronic device that handles a print medium, and a program.

In recent years, printers have means for communicating with a server. Such printers provide information about the error to the user by communicating with the server when an error occurs.
For example, Patent Document 1 discloses a technique for displaying a screen indicating which setting value has a cause when an error occurs in a printer.

JP2013-080454A

In general, printer users often do not have knowledge of printer settings. In particular, since label printers are used by various users, the users often do not have knowledge about printer settings.
However, with the technique of displaying a screen indicating which setting value has a cause as in Patent Document 1, it is difficult to eliminate an error if the user does not have knowledge about printer settings. Therefore, for such a user, the burden for eliminating the printer error increases.

  An object of the present invention is to reduce a user's burden for eliminating an error of an electronic device that handles a print medium.

An information processing apparatus according to an aspect of the present invention is an information processing apparatus capable of communicating with a plurality of printers that print information on a print medium, and is information related to an error in each of the plurality of printers from the plurality of printers. Acquisition that acquires error information, setting information that indicates the setting contents of each of the plurality of printers, and an environment code that indicates the usage environment of each of the printers and information on a printing medium ID that indicates the type of printing medium Based on the error information and setting information acquired by the acquisition means, determination means for determining the setting content for eliminating the error, and the plurality of settings according to the setting content determined by the determination means Transmitting means for transmitting update information for updating each setting of the printer to the printer, and the transmitting means includes the acquiring means. When the error information and the setting information indicating the setting content are acquired from the first printer which is one of the plurality of printers, the update information is transmitted to the first printer, and the plurality of printers Update information to identify a second printer, which is a printer having the same environment code and print medium ID as the first printer, and transmit to the first printer with respect to the identified second printer Send.

According to an aspect of the present invention , it is possible to reduce a user's burden for eliminating an error of an electronic device that handles a print medium.

The figure which shows the structure of the information processing system of this embodiment. The block diagram which shows the structure of the management server of this embodiment. FIG. 2 is a block diagram illustrating a configuration of a label printer according to the embodiment. The block diagram which shows the structure of the client terminal of this embodiment. The figure which shows the structural example of the user data table of 1st Embodiment. The figure which shows the structural example of the setting file data table of 1st Embodiment. The figure which shows the structural example of the condition matching table of 1st Embodiment. The figure which shows the structural example of the error code data table of 1st Embodiment. The functional block diagram which shows the main functions of the information processing system of 1st Embodiment. The figure which shows the structural example of the report data of 1st Embodiment. FIG. 5 is a sequence diagram of processing for updating setting information according to the first embodiment. The figure which shows the structural example of the staff data table of 2nd Embodiment. The figure which shows the structural example of the error code data table of 2nd Embodiment. The functional block diagram which shows the main functions of the information processing system of 2nd Embodiment. The sequence diagram of the process of transmission of the connection information of 2nd Embodiment. The functional block diagram which shows the main functions of the information processing system of 3rd Embodiment. FIG. 11 is a sequence diagram of position information transmission processing according to the third embodiment.

(1) First Embodiment A first embodiment will be described.

(1-1) Configuration of information processing system (FIG. 1)
The information processing system of this embodiment will be described.
FIG. 1 is a diagram illustrating a configuration of an information processing system according to the first embodiment.

As shown in FIG. 1, the information processing system 1 includes a management server 10 and a plurality of label printers 30-1 to 30-3 (hereinafter referred to in common with each label printer 30-1 to 30-3. "Label printer 30")) and a plurality of client terminals 50-1 to 50-3 (hereinafter referred to as "client terminal 50" when referring to each of the client terminals 50-1 to 50-3 in common). .
The management server 10, the label printer 30, and the client terminal 50 can communicate with each other via a communication network N (for example, the Internet).
The client terminal 50 is not essential.

The management server 10 has a function of executing predetermined information processing based on information transmitted from the label printer 30. The management server 10 is an example of an information processing device.
The label printer 30 has a function of printing information on a predetermined print medium (for example, a label) and a function of transmitting information on the usage amount of the label printer 30 to the management server 10. The label printer 30 is an example of an electronic device that handles a print medium, and is also an example of a printer that prints information on the print medium. The information printed on the print medium is, for example, text, a barcode, an image, or a combination thereof.
The client terminal 50 has a function of displaying a predetermined screen based on the information transmitted from the management server 10. The client terminal 50 is, for example, a computer, a tablet terminal, a smartphone, or the like. The client terminal 50 is an example of a display device.

In FIG. 1, the user U1 uses the label printers 30-1 and 30-2 and the client terminal 50-1.
The user U2 uses the label printer 30-3 and the client terminal 50-2.
The support staff SS1 uses the client terminal 50-3.
A “user” is a user registered as a user of the label printer 30. The user who actually uses the label printer 30 and the registered user may be the same or different. The “user” may be an individual, an organization (for example, a company), or a department (for example, a manufacturing factory, a manufacturing line, etc.) that constitutes the organization.
The “support staff” is a staff who supports the user of the label printer 30.

(1-1-1) Configuration of management server (FIG. 2)
A configuration of the management server 10 will be described.
FIG. 2 is a block diagram illustrating a configuration of the management server according to the first embodiment.

  As shown in FIG. 2, the management server 10 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a storage 14, and a communication interface 17. .

  The ROM 12 is a device for storing a program of an operating system (hereinafter referred to as “OS”) of the management server 10.

  The RAM 13 is a storage device that temporarily stores data referred to by the CPU 11.

  The storage 14 is a storage device that stores a program of an application (hereinafter referred to as “server application”) for realizing the function of the management server 10, data based on the execution result of the processing of the CPU 11, and a plurality of setting files. is there. Each setting file includes setting information of the label printer 30. For example, the storage 14 is a flash memory or a hard disk.

  The CPU 11 realizes the function of the server application by executing the server application program stored in the storage 14.

  The communication interface 17 controls communication between the label printer 30 and the client terminal 50.

(1-1-2) Configuration of label printer (FIG. 3)
The configuration of the label printer 30 will be described.
FIG. 3 is a block diagram showing the configuration of the label printer of the first embodiment.

  As shown in FIG. 3, the label printer 30 includes a CPU 31, a ROM 32, a RAM 33, an EEPROM (Electrically Erasable Programmable Read Only Memory) 34, an operation input unit 35, a display unit 36, a communication interface 37, and printing. And a mechanism 38.

  The ROM 32 is a device for storing a program of an application (hereinafter referred to as “firmware”) for controlling the label printer 30.

  The RAM 33 is a storage device that temporarily stores data referred to by the CPU 31.

  The EEPROM 34 is data that is referred to by the firmware, and is a storage device that stores information related to operation settings of the label printer 30 (hereinafter referred to as “setting information”).

  The CPU 31 implements a firmware function by executing a firmware program stored in the ROM 32.

  The operation input unit 35 is an input device such as a hard key or a touch panel, for example.

  The display unit 36 is a display device such as a liquid crystal display.

  The communication interface 37 controls communication between the management server 10 and the client terminal 50.

The printing mechanism 38 is a mechanism for printing information on a printing medium. The printing mechanism 38 includes, for example, a paper storage unit, a platen roller (an example of a conveyance unit), and a thermal head (an example of a printing unit).
The paper storage unit stores roll-shaped continuous paper. The continuous paper is, for example, a plurality of labels temporarily attached to the mount, a roll-shaped label not temporarily attached to the mount, or a plurality of labels temporarily attached to the mount in which RFID is embedded.
The platen roller has a function of conveying continuous paper. The platen roller rotates according to firmware control. When the platen roller rotates, the continuous paper is fed out from the paper storage unit. The continuous paper fed out from the paper storage unit is conveyed by the rotation of the platen roller.
The thermal head has a function of printing information on a printing medium. The thermal head has a plurality of heating elements. Each heating element generates heat according to firmware control. When the heat generating element that has generated heat is pressed against the continuous paper conveyed by the platen roller, the portion of the continuous paper that contacts the heat generating element changes color. Thereby, information is printed on continuous paper.

(1-1-3) Configuration of client terminal (FIG. 4)
The configuration of the client terminal 50 will be described.
FIG. 4 is a block diagram illustrating a configuration of the client terminal according to the first embodiment.

  As shown in FIG. 4, the client terminal 50 includes a CPU 51, a ROM 52, a RAM 53, a storage 54, an operation input unit 55, a display unit 56, a communication interface 57, and a GPS (Global Positioning System) module 58. .

  The ROM 52 is a device for storing the operating system program of the client terminal 50.

  The RAM 53 is a storage device that temporarily stores data referred to by the CPU 51.

The storage 54 is a storage device that stores application programs and data based on the execution results of the processing of the CPU 51. For example, the storage 54 is a flash memory or a hard disk.
The application is, for example, a voice call application, a video call application, a map application, or the like.
The voice call application is an application for using a voice call service that provides a voice call between at least two client terminals 50.
The video call application is an application for using a video call service that provides a video call between at least two client terminals 50.
The map application is an application for displaying a map image on the display unit 56.

  The CPU 51 implements the function of the client terminal 50 by executing a program stored in the storage 54.

  The operation input unit 55 is an input device such as a keyboard or a touch panel.

  The display unit 56 is a display device such as a liquid crystal display.

  The communication interface 57 controls communication between the management server 10 and the label printer 30.

  The GPS module 58 acquires the latitude and longitude of the client terminal 50.

(1-2) Configuration of Data Table The configuration of the data table of this embodiment will be described.
The data table of this embodiment is stored in the storage 14 of the management server 10.

(1-2-1) Configuration of user data table (FIG. 5)
FIG. 5 is a diagram illustrating a configuration example of a user data table according to the first embodiment.

As shown in FIG. 5, each record (hereinafter referred to as “user record”) of the user data table TBL10 stores information about the user (hereinafter referred to as “user information”). The user record is created, for example, when the user of the label printer 30 performs customer registration.
The user data table TBL10 includes a “user ID” field, a “user name” field, a “client ID” field, an “address” field, and a “printer information” field.
A “user” is a user registered as a user of the label printer 30. The user who actually uses the label printer 30 and the registered user may be the same or different. The “user” may be an individual, an organization (for example, a company), or a department (for example, a manufacturing factory, a manufacturing line, etc.) that constitutes the organization.

  The “user ID” field stores a user ID for identifying the user of the label printer 30. The value of the “user ID” field is a primary key that identifies the user record. The user ID may be information determined by the user (for example, an email address), or may be information determined randomly by the management server 10.

  In the “user name” field, a value (for example, a character string) indicating the user name is stored. The user name is information arbitrarily determined by the user.

  The “client ID” field stores a client ID (an example of connection information) for identifying the client terminal 50 used by the user. The client ID is, for example, at least one of an account for a voice call service and an account for a video call service. The client ID is information arbitrarily determined by the user.

  A value (for example, a character string) indicating an address is stored in the “address” field. The address is information arbitrarily determined by the user. The value of the “address” field indicates the position of the label printer 30 used by the user.

Information relating to the label printer 30 (hereinafter referred to as “printer information”) is stored in the “printer information” field. The printer information is information arbitrarily determined by the user. The “printer information” field includes a “serial code” field, a “model ID” field, an “environment code” field, and a “label ID” field.
The “serial code” field stores a serial code for identifying the label printer 30 used by the user. The serial code is a value unique to each label printer 30. For example, a plurality of label printers 30 of the same model each have a different serial code.
The “model ID” field stores a model ID for identifying the model of the label printer 30 used by the user. The model ID is information determined by the serial code. For example, a plurality of label printers 30 that are the same model have the same model ID.
In the “environment code” field, an environment code for specifying the use environment of the label printer 30 is stored. The environment code is information arbitrarily determined by the user. For example, the environment code corresponds to a combination of temperature and humidity. As an example, in FIG. 5, the environment code “C1” corresponds to the temperature “10 ° C. to 25 ° C.” and the humidity “40 to 60%”, and the environment code “C2” corresponds to the temperature “25 ° C. to 35 ° C.”. ”And the humidity“ 60-80% ”.
The “label ID” field stores a label ID for identifying the type of label used by the user. The label ID is information arbitrarily determined by the user.

(1-2-2) Configuration of setting file data table (FIG. 6)
FIG. 6 is a diagram illustrating a configuration example of the setting file data table according to the first embodiment.

As shown in FIG. 6, each record (hereinafter referred to as “setting file record”) of the setting file data table TBL11 stores information on the setting file. The setting file includes setting information for the label printer 30. The setting file record is created by the operator of the management server 10.
The setting file data table TBL11 includes a “setting file ID” field, a “printing speed” field, a “printing density” field, a “printing position correction” field, and a “head check” field.
The setting file data table TBL11 is associated with the model ID (that is, the setting file data table TBL11 is provided for each type of the label printer 30).

  The “setting file ID” field stores a setting file ID for identifying the setting file. The value of the “setting file ID” field is a primary key that identifies the setting file record.

  In the “printing speed” field, a value indicating the rotation speed of the platen roller is stored. The greater the value in the “printing speed” field, the faster the conveyance speed of the printing medium.

  In the “print density” field, a value indicating the ratio of the heat generating elements to be generated with respect to all the heat generating elements is stored. The greater the value of the “print density” field, the higher the density of information printed on the print medium.

  In the “print position correction” field, a value indicating an amount for correcting the print position is stored. The larger the value in the “print position correction” field, the larger the print position is corrected.

  The “head check” field stores a value indicating ON or OFF of a function for checking the state of the thermal head (hereinafter referred to as “head check function”). When the value of the “head check” field is “0”, it means that the head check function is off. When the value of the “head check” field is “1”, it means that the head check function is on.

(1-2-3) Configuration of condition matching table (FIG. 7)
FIG. 7 is a diagram illustrating a configuration example of a condition matching table according to the first embodiment.

As shown in FIG. 7, information for specifying setting information suitable for each use condition of the label printer 30 is stored in each record of the condition matching table TBL12 (hereinafter referred to as “condition matching record”). The condition matching record is created by the operator of the management server 10 based on an empirical rule regarding the relationship between the setting information of the label printer 30 and the usage conditions.
The condition matching table TBL12 includes a “use condition” field and a “setting file ID” field.

In the “use condition” field, information on the use condition is stored. The “use condition” field includes an “environment code” field and a “label ID” field. The combination of the value of the “environment code” field and the value of the “label ID” field is a primary key for specifying the condition matching record.
In the “environment code” field, an environment code for specifying the use environment of the label printer 30 is stored.
The “label ID” field stores a label ID for identifying the type of label used in the label printer 30.

  The “setting file ID” field includes setting information suitable for a combination of the value of the “environment code” field and the value of the “label ID” field (that is, a combination of temperature, humidity, and label type). A setting file ID for identifying is stored.

  For example, FIG. 7 shows a use environment (an example is an environment where temperature = 10 ° C. to 25 ° C. and humidity = 40 to 60%) specified by the environment code “C1”, and is identified by the label ID “L0001”. Means that the setting information included in the setting file identified by the setting file ID “F0001” is suitable.

(1-2-4) Configuration of error code data table (FIG. 8)
FIG. 8 is a diagram illustrating a configuration example of an error code data table according to the first embodiment.

As shown in FIG. 8, information relating to the error code of the label printer 30 is stored in each record of the error code data table TBL <b> 13 (hereinafter referred to as “error code record”).
The error code data table TBL13 includes an “error code” field, an “update flag” field, a “time threshold value” field, and a “times threshold value” field.

  The “error code” field stores an error code for identifying an error. The value of the “error code” field is a primary key that identifies the error code record.

  The “update flag” field stores a value indicating whether the setting information needs to be updated. FIG. 8 shows that the update flag “0” (that is, when an error specified by the error code “E1” occurs) does not require the setting information to be updated, and the update flag “1” (that is, the error code) When an error specified by “E2” occurs), setting information needs to be updated.

  The “time threshold value” field stores a threshold value related to an elapsed time after the occurrence of an error (hereinafter referred to as “error elapsed time”). If the error elapsed time is equal to or greater than the value of the “time threshold” field, the setting information needs to be updated regardless of the value of the “update flag” field.

  The “threshold value” field stores a threshold value related to the number of times an error has occurred. When the number of occurrences of errors within a certain time (for example, 1 hour) is equal to or greater than the value of the “number threshold” field, the setting information needs to be updated regardless of the value of the “update flag” field.

The values of the “update flag” field, the “time threshold value” field, and the “number threshold value” field are determined by the operator of the management server 10 based on the content of the error.
For example, the values of the “update flag” field, the “time threshold value” field, and the “number of times threshold value” field may be determined based on the importance of the error (degree of influence on the label printer 30). As an example, “1” is stored in an “update flag” field corresponding to an error code for identifying an error having a high importance, and an “update flag” corresponding to an error code for identifying an error having a low importance. "0" is stored in the "" field.
The values of the “update flag” field, the “time threshold value” field, and the “number of times threshold value” field may be determined based on the location where the error occurs. As an example, in the “time threshold” field corresponding to an error code for identifying an error that has occurred in a thermal head that has a large effect on print quality, an error that has occurred on a platen roller that has a small effect on print quality is identified. A value smaller than the value of the “time threshold value” field corresponding to the error code is stored.

(1-3) Information processing system functions (FIGS. 9 to 10)
The function of the information processing system of this embodiment will be described.
FIG. 9 is a functional block diagram illustrating main functions of the information processing system according to the first embodiment. FIG. 10 is a diagram illustrating a configuration example of report data according to the first embodiment.

As illustrated in FIG. 9, the management server 10 includes an acquisition unit 110, a determination unit 120, and a transmission unit 130.
Each means of the management server 10 is realized by the CPU 11 expanding a server application program stored in the storage 14 in the RAM 13 and executing the program expanded in the RAM 13.
The client terminal 50 may include each unit of the management server 10.

The label printer 30 includes a management unit 310 and an update unit 320.
Each means of the label printer 30 is realized by the CPU 31 developing a firmware program stored in the ROM 32 in the RAM 33 and executing the program expanded in the RAM 33.

(1-3-1) Management Unit The management unit 310 has a function of creating error information related to an error when an error occurs in the label printer 30.
For example, the function of the management unit 310 is realized as follows.
When an error occurs in the label printer 30, the CPU 31 of the label printer 30 analyzes the content of the error.
Next, the CPU 31 creates report data DAT10 based on the analysis result. As shown in FIG. 10, the report data DAT 10 includes a serial code for identifying the label printer 30, firmware version information of the label printer 30, error information (date and time when the error occurred, and error code), And setting information (print speed, print density, print position correction, and head check) stored in the EEPROM 34 when an error occurs.
Next, the CPU 31 transmits the report data DAT 10 to the management server 10 via the communication interface 37.

(1-3-2) Acquisition Unit The acquisition unit 110 has a function of acquiring, from the label printer 30, error information that is information related to an error of the label printer 30 and setting information that indicates the setting contents of the label printer 30. Have.
For example, the function of the acquisition unit 110 is realized as follows.
The CPU 11 of the management server 10 receives the report data DAT 10 transmitted by the CPU 31 of the label printer 30 via the communication interface 17.
Next, the CPU 11 stores the received report data DAT 10 in the RAM 13.

(1-3-3) Determining Unit The determining unit 120 has a function of determining the content of setting for eliminating an error based on the error information and setting information acquired by the acquiring unit 110.
For example, the function of the determination unit 120 is realized as follows.
The CPU 11 of the management server 10 refers to the user data table TBL10 and identifies the model ID, environment code, and label ID corresponding to the serial code included in the report data DAT10 stored in the RAM 13.
Next, the CPU 11 refers to the condition matching table TBL12 corresponding to the identified model ID, and identifies the setting file ID corresponding to the identified combination of the environment code and the label ID.

Moreover, the function of the determination means 120 may be implement | achieved as follows.
The CPU 11 of the management server 10 refers to the user data table TBL10 and identifies the model ID, environment code, and label ID corresponding to the serial code included in the report data DAT10 stored in the RAM 13.
Next, the CPU 11 refers to the error code data table TBL13 to determine whether the setting information needs to be updated. Specifically, the CPU 11 determines that “setting information needs to be updated” when any of the following conditions is satisfied.
The value of the “update flag” field corresponding to the error code included in the report data DAT10 is “1”.
The elapsed time from the date and time included in the report data DAT10 is equal to or greater than the value of the “time threshold” field corresponding to the error code included in the report data DAT10.
The number of occurrences of errors within a certain time is equal to or greater than the value of the “number threshold” field corresponding to the error code included in the report data DAT10.
Next, when the CPU 11 determines that “setting information needs to be updated”, the CPU 11 refers to the condition matching table TBL12 corresponding to the specified model ID, and sets corresponding to the combination of the specified environment code and label ID. Specify the file ID.

  The functions of these determining means 120 can be appropriately combined.

(1-3-4) Transmission Unit The transmission unit 130 has a function of transmitting update information for updating the setting of the label printer 30 to the label printer 30 in accordance with the setting content determined by the determination unit 120.
For example, the function of the transmission unit 130 is realized as follows.
The CPU 11 of the management server 10 reads a setting file (an example of update information) identified by the setting file ID specified by the function of the determination unit 120 from the storage 14.
Next, the CPU 11 transmits the read setting file to the label printer 30 via the communication interface 17.

(1-3-5) Update Unit The update unit 320 has a function of updating the setting information of the label printer 30 using the update information transmitted by the transmission unit 130.
For example, the function of the update unit 320 is realized as follows.
The CPU 31 of the label printer 30 receives the setting file transmitted by the CPU 11 of the management server 10 via the communication interface 37.
Next, the CPU 31 updates the setting information stored in the EEPROM 34 using the setting information included in the received setting file.
Thereby, the setting information determined by the function of the determining unit 120 is set in the label printer 30.

(1-4) Information processing flow (FIG. 11)
A flow of information processing according to the present embodiment will be described.
FIG. 11 is a sequence diagram of processing for updating the setting information according to the first embodiment.

As shown in FIG. 11, first, when an error occurs (S130-YES), the label printer 30 displays a predetermined error screen on the display unit 36 and transmits report data DAT10 to the management server 10 (S132). ).
Specifically, the firmware constantly monitors for errors.
When an error occurs, the firmware analyzes the content of the error that has occurred.
Next, the firmware displays an error screen for presenting the content of the error on the display unit 36 based on the analysis result, and creates report data DAT10 (FIG. 10).
Next, the firmware transmits the report data DAT 10 to the management server 10 via the communication interface 37.

  The processing of S130 to S132 is an example of the function of the management unit 310.

Next, the management server 10 receives the report data DAT10 transmitted by the label printer 30 (S110).
Specifically, the server application receives the report data DAT 10 via the communication interface 37.
Next, the server application stores the received report data DAT 10 in the RAM 13.
Next, the server application reads the setting file data table TBL11 corresponding to the serial code included in the report data DAT10 stored in the RAM 13 from the storage 14.

  The process of S110 is an example of the function of the acquisition unit 110.

Next, the management server 10 determines whether the setting information needs to be updated (S112).
Specifically, the server application refers to the error code data table TBL13 and updates the setting information based on the value of the “update flag” field corresponding to the error code included in the report data DAT10 stored in the RAM 13. Whether or not is necessary.
When the value of the “update flag” field is “0”, the server application determines that “update of the setting information is not necessary” (S112—NO). In this case, the setting information update process ends.
When the value of the “update flag” field is “1”, the server application determines that “setting information needs to be updated” (YES in S112). In this case, the process proceeds to S114.

Next, the management server 10 determines a setting file to be transmitted to the label printer 30 (S114).
Specifically, the server application refers to the user data table TBL10 and identifies the user ID and model ID corresponding to the serial code included in the report data DAT10 stored in the RAM 13.
Next, the server application refers to the condition matching table TBL12 corresponding to the identified model ID, and identifies the combination of the environment code and label ID corresponding to the identified user ID.
Next, the server application specifies a setting file ID corresponding to the specified combination.

  The processing of S112 to S114 is an example of the function of the determination unit 120.

Next, the management server 10 transmits the setting file DAT11 determined in S114 to the label printer 30 (S134).
Specifically, the server application stores the setting file identified by the setting file ID specified in S <b> 114 from the storage 14 in the RAM 13.
Next, the server application transmits the setting file stored in the RAM 13 to the label printer 30 via the communication interface 17.

  The process of S116 is an example of the function of the transmission unit 130.

Next, the label printer 30 updates the setting information (S134).
Specifically, the firmware stores in the RAM 33 the setting file DAT11 transmitted by the firmware in S134 via the communication interface 37.
Next, the firmware updates the setting information stored in the EEPROM 34 using the setting information included in the setting file DAT11 stored in the RAM 33.
Next, the firmware determines whether the error has been resolved by updating the setting information. When the firmware determines that “the error has been resolved”, the firmware cancels the error screen displayed on the display unit 36 (for example, displays a menu screen on the display unit 36).
Thereby, the setting information of the label printer 30 is updated according to the setting information included in the setting file determined in S114.

  The process of S134 is an example of the function of the update unit 320.

(1-5) Modified example of this embodiment A modified example of this embodiment will be described.

(1-5-1) Modification 1
In this modification, the label printer 30 is not only transmitted to the label printer 30 that has transmitted the report data DAT10 (that is, the label printer in which an error has occurred) but also to the label printer 30 that has not transmitted the report data DAT10. An example of transmitting update information for updating the setting will be described.

For example, the function of the transmission means 130 of this modification is implement | achieved as follows.
The CPU 11 of the management server 10 reads a setting file (an example of update information) identified by the setting file ID specified by the function of the determination unit 120 from the storage 14.
Next, the CPU 11 refers to the user data table TBL10 and specifies an environment code and a label ID corresponding to the serial code included in the report data DAT10.
Next, the CPU 11 refers to the user data table TBL10, and all serial codes corresponding to the specified combination of the environment code and the label ID (that is, a label printer having a common combination of temperature, humidity, and label type). 30) is specified.
Next, the CPU 11 transmits the read setting file to all the label printers 30 identified by the specified serial code via the communication interface 17.

  According to this modification, it is possible to prevent an error not only in the label printer 30 in which the error has occurred but also in the label printer 30 that uses the same type of label in the same use environment as the label printer 30 in which the error has occurred. it can.

(1-5-2) Modification 2
In the present modification, the transmission unit 130 transmits update information for updating the settings of the label printer 30 according to the settings specified by the support staff, instead of the settings determined by the determination unit 120. An example will be described.

For example, the function of the management unit 310 of the present modification is realized as follows.
After creating the report data DAT10, the CPU 31 of the label printer 30 transmits the report data DAT10 to the client terminal 50-3 used by the support staff SS1 via the communication interface 37.

For example, the function of the transmission means 130 of this modification is implement | achieved as follows.
The support staff refers to the error code included in the report data DAT10 acquired by the function of the acquisition unit 110 via the operation input unit 55 of the client terminal 50-1, and identifies the setting file for solving the error Specify the setting file ID to do.
Next, the CPU 11 of the management server 10 reads a setting file (an example of update information) identified by the setting file ID specified by the support staff from the storage 14.
Next, the CPU 11 transmits the read setting file to the label printer 30 via the communication interface 17.

(1-5-3) Modification 3
In this modification, an example will be described in which the management server 10 transmits a firmware update program to the label printer 30 instead of transmitting a setting file.

For example, the function of the determination means 120 of this modification is implement | achieved as follows.
The CPU 11 of the management server 10 refers to the version information included in the report data DAT10 acquired by the function of the acquisition unit 110, and determines whether the firmware of the label printer 30 is the latest.

For example, the function of the transmission means 130 of this modification is implement | achieved as follows.
If the firmware is not up-to-date, the CPU 11 transmits a firmware update program to the label printer 30 via the communication interface 17.

For example, the function of the update means 320 of this modification is implement | achieved as follows.
For example, the CPU 31 of the label printer 30 receives the update program transmitted by the CPU 11 of the management server 10 via the communication interface 37.
Next, the CPU 31 updates the firmware stored in the ROM 32 using the received update program.

(1-6) Summary of this embodiment Hereinafter, this embodiment will be summarized.

In the present embodiment, the management server 10 transmits a setting file for eliminating an error to the label printer 30 based on the error information and setting information included in the report data DAT 10 acquired from the label printer 30. The label printer 30 updates the setting information according to the setting file transmitted from the management server 10.
As a result, the burden on the user for eliminating the error of the label printer 30 can be reduced.

In the present embodiment, when the content of the error satisfies a predetermined condition (for example, when the value of the “update flag” field is “1”), the elapsed time from the occurrence of the error When it is longer than a predetermined time (for example, when it is equal to or greater than the value of the “time threshold” field), and when the number of times an error has occurred within a certain period is equal to or greater than the predetermined number of times (for example, the value of the “threshold threshold” field) If it is above, the setting file is transmitted.
Accordingly, the setting information of the label printer 30 can be updated only when a predetermined error (for example, an error having a high importance level) occurs.

(2) Second Embodiment A second embodiment will be described.
In the first embodiment, the example in which the management server 10 transmits update information for eliminating the error to the label printer 30 when an error occurs in the label printer 30 has been described. On the other hand, in the present embodiment, an example will be described in which the management server 10 starts a call between the support staff of the label printer 30 and the user when an error occurs in the label printer 30.
In addition, the description similar to 1st Embodiment is abbreviate | omitted.

(2-1) Configuration of Data Table The configuration of the data table of this embodiment will be described.
The data table of this embodiment is stored in the storage 14 of the management server 10.

(2-1-1) Staff data table (FIG. 12)
FIG. 12 is a diagram illustrating a configuration example of a staff data table according to the second embodiment.

As shown in FIG. 12, each record (hereinafter referred to as “staff record”) of the staff data table TBL20 stores information about support staff (hereinafter referred to as “staff information”). The staff record is created by the operator of the management server 10 of the management server 10, for example.
The staff data table TBL20 includes a “staff ID” field, a “staff name” field, a “client ID” field, a “location information” field, an “evaluation” field, and a “schedule” field.

  The “staff ID” field stores a staff ID for identifying the support staff of the label printer 30. The value of the “staff ID” field is a primary key that identifies a staff record.

  In the “staff name” field, a value indicating a staff name (for example, a character string) is stored.

  The “client ID” field stores a client ID (an example of connection information) for identifying the client terminal 50 used by the support staff. The client ID is, for example, at least one of an account for a voice call service and an account for a video call service.

  The “location information” field stores information indicating the latitude and longitude acquired by the GPS module 58 of the client terminal 50 used by the support staff. The client terminal 50 transmits information indicating latitude and longitude to the management server 10 at regular time intervals (for example, 10 minutes).

  The “evaluation” field stores a value indicating the evaluation of the support staff. A larger value in the “evaluation” field means that the support staff can handle errors that are difficult to resolve.

  The “schedule” field stores a value indicating a date that the support staff can visit in order to eliminate the error of the label printer 30.

(2-1-2) Configuration of error code data table (FIG. 13)
FIG. 13 is a diagram illustrating a configuration example of an error code data table according to the second embodiment.

As shown in FIG. 13, each error code record in the error code data table TBL21 stores information related to the error code of the label printer 30. The error code record is created by the operator of the management server 10 based on an empirical rule regarding the error of the label printer 30.
The error code data table TBL21 includes an “error code” field, a “call flag” field, a “visit flag” field, a “time threshold” field, and a “number of times threshold” field. including.
The “error code” field, the “time threshold value” field, and the “number threshold value” field are the same as those in the first embodiment.

  The “call flag” field stores a value indicating whether or not it is necessary to make a call between the support staff and the user in order to eliminate the error. For example, the call flag “0” indicates that a call is not necessary, and the call flag “1” indicates that a call is necessary. FIG. 13 shows that a call is unnecessary when an error specified by the error code “E1” occurs, and that a call is required when an error specified by the error code “E2” occurs. Show.

  The “visit flag” field stores a value indicating whether or not it is necessary to visit the support staff in order to eliminate the error. For example, a visit flag “0” indicates that a visit is not necessary, and a visit flag “1” indicates that a visit is necessary. FIG. 13 shows that a visit is unnecessary when an error identified by error code “E1” occurs, and a visit is necessary when an error identified by error code “E2” occurs. Show.

(2-2) Functions of information processing system (FIG. 14)
The function of the information processing system of this embodiment will be described.
FIG. 14 is a functional block diagram illustrating main functions of the information processing system according to the second embodiment.

As illustrated in FIG. 14, the management server 10 includes an acquisition unit 110 and a transmission unit 131. The acquisition unit 110 is the same as that in the first embodiment.
Each means of the management server 10 is realized by the CPU 11 expanding a server application program stored in the storage 14 in the RAM 13 and executing the program expanded in the RAM 13.
The client terminal 50 may include each unit of the management server 10.

The client terminals 50-1 and 50-3 include a call unit 511.
The call means 511 of the client terminals 50-1 and 50-3 is realized by the CPU 51 developing an application program stored in the storage 54 in the RAM 53 and executing the program expanded in the RAM 53.

(2-2-1) Transmitting Unit The transmitting unit 131 is configured to use the client terminal 50-1 (an example of the first client terminal) used by the user U1 and the support staff SS1 based on the error information acquired by the acquiring unit 110. Has a function of transmitting connection information for connecting the client terminal 50-3 (an example of a second client terminal) used by the client terminal 50-1 to at least one of the client terminals 50-1 and 50-3.
For example, the function of the transmission unit 130 is realized as follows.
The CPU 11 of the management server 10 refers to the error code data table TBL21, “call flag” field and “time threshold” field corresponding to the error code included in the report data DAT10 stored in the RAM 13 by the function of the acquisition unit 110 Based on one of the values in the “number threshold” field, it is determined whether or not connection information needs to be transmitted. Specifically, the CPU 11 determines that “connection information needs to be transmitted” when any of the following conditions is satisfied.
The value of the “call flag” field corresponding to the error code included in the report data DAT10 is “1”.
The elapsed time from the date and time included in the report data DAT10 is equal to or greater than the value of the “time threshold” field corresponding to the error code included in the report data DAT10.
The number of occurrences of errors within a certain time is equal to or greater than the value of the “number threshold” field corresponding to the error code included in the report data DAT10.
When determining that “connection information needs to be transmitted”, the CPU 11 refers to the staff data table TBL20 and randomly extracts at least one staff ID.
Next, the CPU 11 via the communication interface 17 uses a client ID (for example, a voice call service account or a video call service account) corresponding to the extracted staff ID for the client terminal 50-used by the user U1. 1 to send.

(2-2-2) Calling Unit The calling unit 511 has a function of starting a call between the client terminals 50-1 and 50-3 using the connection information transmitted by the transmission unit 131.
For example, the function of the call means 511 is realized as follows.
The CPU 51 of the client terminal 50-1 used by the user U 1 receives the video call service account transmitted by the CPU 11 of the management server 10 via the communication interface 57.
Next, the CPU 51 of the client terminal 50-1 executes a program stored in the storage 54 (for example, a voice call application program or a video call application program).
Next, the CPU 51 of the client terminal 50-1 calls the voice call application or the video call application of the client terminal 50-3 used by the support staff SS1.
Next, the CPU 51 of the client terminal 50-3 executes a voice call application program or a video call application program stored in the storage 54.
Thereby, a voice call or a video call is started between the client terminal 50-1 and the client terminal 50-3.

(2-3) Information processing flow (FIG. 15)
A flow of information processing according to the present embodiment will be described.
FIG. 15 is a sequence diagram of processing for transmitting connection information according to the second embodiment.

As shown in FIG. 15, after the processes of S130 to S132 and S110 are executed in the same manner as in the first embodiment, the management server 10 determines whether or not it is necessary to transmit connection information (S210).
Specifically, the server application refers to the error code data table TBL21 and transmits connection information based on the value of the “call flag” field corresponding to the error code included in the report data DAT10 stored in the RAM 13. Whether or not is necessary is determined.
When the value of the “call flag” field is “0”, the server application determines that “transmission of connection information is not necessary” (S210—NO). In this case, the connection information transmission process ends.
When the value of the “call flag” field is “1”, the server application determines that “connection information needs to be transmitted” (YES in S210). In this case, the process proceeds to S212.

Next, the management server 10 transmits connection information DAT20 to the client terminal 50 (S212).
Specifically, the server application randomly extracts at least one client ID (for example, the client ID “SSA0001” corresponding to the staff ID “SS0001”) from the staff data table TBL20.
Next, the server application extracts the client ID corresponding to the serial code included in the report data DAT10 stored in the RAM 13 from the user data table TBL10.
Next, the server application sends the connection information DAT20 including the client ID extracted from the staff data table TBL20 to the client terminal 50-1 identified by the client ID extracted from the user data table TBL10 via the communication interface 17. Send.

  The processing of S210 to S212 is an example of the function of the transmission unit 131.

Next, the client terminal 50-1 transmits a call request to the client terminal 50-3 (S250).
Specifically, when the user U1 gives an instruction via the operation input unit 15, the video call application of the client terminal 50-1 is transmitted to the connection information DAT20 transmitted by the server application in S212 via the communication interface 57. A call request is transmitted to the client terminal 50-3 identified by the included client ID.
When the client terminal 50-3 receives the call request DAT21, a video call is started between the client terminals 50-1 and 50-3.

  The process of S250 is an example of the function of the call means 511. The client terminal 50-3 may transmit a call request to the client terminal 50-1.

(2-4) Summary of this embodiment Hereinafter, this embodiment will be summarized.

In the present embodiment, the management server 10 uses the client terminal 50-1 used by the user U1 and the client terminal 50- used by the support staff SS1 based on the error information included in the report data DAT10 acquired from the label printer 30. 3 is transmitted to at least one of the client terminals 50-1 and 50-3.
As a result, the burden on the user for eliminating the error of the label printer 30 can be reduced, and the error can be eliminated early.

In the present embodiment, when the content of the error satisfies a predetermined condition (for example, when the value of the “update flag” field is “1”), the elapsed time from the occurrence of the error When it is longer than a predetermined time (for example, when it is equal to or greater than the value of the “time threshold” field), and when the number of times an error has occurred within a certain period is equal to or greater than the predetermined number of times (for example, the value of the “threshold threshold” field) In this case, the connection information is transmitted.
Thereby, it is possible to start a call with the support staff only when a predetermined error (for example, an error having a high importance level) occurs.

(3) Third Embodiment A third embodiment will be described.
In the first embodiment, the example in which the management server 10 transmits update information for eliminating the error to the label printer 30 when an error occurs in the label printer 30 has been described. In contrast, in the present embodiment, an example will be described in which the management server 10 provides the support staff with information necessary for visiting the support staff of the label printer 30 when an error occurs in the label printer 30. To do.
In addition, the description similar to 1st Embodiment is abbreviate | omitted.

(3-1) Function of information processing system (FIG. 16)
The function of the information processing system of this embodiment will be described.
FIG. 16 is a functional block diagram illustrating main functions of the information processing system according to the third embodiment.

As illustrated in FIG. 16, the management server 10 includes an acquisition unit 110 and a transmission unit 132. The acquisition unit 110 is the same as that in the first embodiment.
Each means of the management server 10 is realized by the CPU 11 expanding a server application program stored in the storage 14 in the RAM 13 and executing the program expanded in the RAM 13.
The client terminal 50 may include each unit of the management server 10.

The client terminal 50-3 includes display control means 512.
The display control unit 512 of the client terminal 50-3 is realized by the CPU 51 expanding the application program stored in the storage 54 in the RAM 53 and executing the program expanded in the RAM 53.

(3-1-1) Transmission Unit Based on the error information acquired by the acquisition unit 110, the transmission unit 132 sends the user U1 to the client terminal 50-3 (an example of the second client terminal) used by the support staff SS1. Has a function of transmitting position information (an example of first position information) indicating the position of the label printer 30 used by the user (that is, the place where the support staff SS1 should visit).
For example, the function of the transmission unit 130 is realized as follows.
The CPU 11 of the management server 10 refers to the error code data table TBL21, “visit flag” field and “time threshold” field corresponding to the error code included in the report data DAT10 stored in the RAM 13 by the function of the acquisition unit 110 Based on one of the values in the “threshold threshold” field, it is determined whether or not the support staff needs to visit. Specifically, the CPU 11 determines that “call is necessary” when any of the following conditions is satisfied.
The value of the “visit flag” field corresponding to the error code included in the report data DAT10 is “1”.
The elapsed time from the date and time included in the report data DAT10 is equal to or greater than the value of the “time threshold” field corresponding to the error code included in the report data DAT10.
The number of occurrences of errors within a certain time is equal to or greater than the value of the “number threshold” field corresponding to the error code included in the report data DAT10
When the CPU 11 determines that “visit is necessary”, the CPU 11 refers to the user data table TBL10, and based on the value of the “address” field corresponding to the serial code included in the report data DAT10 stored in the RAM 13, The location information (an example of the first location information) of the place where the support staff should visit is specified.
Next, the CPU 11 refers to the staff data table TBL20 and extracts a staff ID corresponding to position information (an example of second position information) that is closest to the position information of the place where the support staff should visit.
Next, the CPU 11 sends the client terminal 50-3 identified by the client ID (for example, the voice call service account or the video call service account) corresponding to the extracted staff ID through the communication interface 17. The location information of the place to be visited by the support staff and the date and time and error code included in the report data DAT10 are transmitted.

(3-1-2) Display Control Unit The display control unit 512 has a function of displaying an image on the display unit 56 of the client terminal 50-3 using the position information transmitted by the transmission unit 132.
For example, the function of the display control means 512 is realized as follows.
The CPU 51 of the client terminal 50-3 used by the support staff SS1 receives the position information transmitted by the CPU 11 of the management server 10 via the communication interface 57.
Next, the CPU 51 executes a map application program stored in the storage 54.
Next, the CPU 51 displays a map image showing the location indicated by the position information on the display unit 56 using the received position information.

(3-2) Information processing flow (FIG. 17)
A flow of information processing according to the present embodiment will be described.
FIG. 17 is a sequence diagram of processing for transmitting position information according to the third embodiment.

As shown in FIG. 17, first, the client terminal 50-3 transmits position information to the management server 10 at regular time intervals (for example, one hour) (S350).
Specifically, the GPS module 58 acquires information indicating the latitude and longitude of the client terminal 50-3 at regular time intervals.
Next, the CPU 51 of the client terminal 50-3 transmits the position information DAT30 to the management server 10 via the communication interface 17. The position information DAT30 includes information acquired by the GPS module 58 (that is, the latitude and longitude of the client terminal 50-3) and a client ID for identifying the client terminal 50-3.

The management server 10 receives the position information transmitted by the client terminal 50-3 (S310).
Specifically, the server application receives the position information DAT 30 via the communication interface 17.
Next, the server application refers to the staff data table TBL20 and updates the value of the “position information” field corresponding to the client ID included in the position information DAT30 using the latitude and longitude included in the position information DAT30. .

After the processes of S130 to S132 and S110 are executed in the same manner as in the first embodiment, the management server 10 determines whether or not transmission of position information is necessary (S312).
Specifically, the server application refers to the error code data table TBL21 and determines whether or not to connect based on the value of the “visit flag” field corresponding to the error code included in the report data DAT10 stored in the RAM 13. Determine.
When the value of the “visit flag” field is “0”, the server application determines that “position information transmission is unnecessary” (S312—NO). In this case, the position information transmission process ends.
When the value of the “visit flag” field is “1”, the server application determines that “position information needs to be transmitted” (YES in S312). In this case, the process proceeds to S314.

Next, the management server 10 transmits the position information DAT31 to the client terminal 50 (S314).
Specifically, the server application should visit the support staff based on the value of the “address” field corresponding to the serial code included in the report data DAT10 stored in the RAM 13 with reference to the user data table TBL10. Identify the location's latitude and longitude.
Next, the server application refers to the staff data table TBL20, and the staff ID corresponding to the latitude and longitude closest to the specified latitude and longitude (that is, the support staff closest to the place where the support staff should visit). Identifying information).
Next, the server application refers to the staff data table TBL20 and identifies a client ID corresponding to the identified staff ID.
Next, the server application transmits the position information DAT31 including the latitude and longitude of the place to be visited by the support staff to the client terminal 50-3 identified by the specified client ID via the communication interface 17.

  The processing of S312 to S314 is an example of the function of the transmission unit 132.

Next, the client terminal 50-3 receives the position information transmitted by the management server 10 (S352).
Specifically, the map application of the client terminal 50-3 receives the position information DAT31 transmitted by the server application in S314 via the communication interface 57.
Next, the map application displays a map image indicating a place to be visited by the support staff on the display unit 56 using the latitude and longitude included in the position information DAT31.

  The process of S352 is an example of the function of the display control unit 512.

(3-3) Summary of this embodiment Hereinafter, this embodiment will be summarized.

In the present embodiment, based on the error information included in the report data DAT10 acquired from the label printer 30 by the management server 10, the location where the support staff SS1 should visit the client terminal 50-3 used by the support staff SS1. The position information shown is transmitted.
As a result, the burden on the user for eliminating the error of the label printer 30 can be reduced, and the error can be eliminated early.

In the present embodiment, the management server 10 transmits error information to the client terminal 50-3 in addition to the position information.
Thereby, it is possible to inform the support staff of the content of the error at an early stage.

In the present embodiment, when the content of the error satisfies a predetermined condition (for example, when the value of the “update flag” field is “1”), the elapsed time from the occurrence of the error When it is a predetermined time or more (for example, when it is equal to or greater than the value of the “time threshold” field), and when the number of times that an error has occurred within a certain period is equal to or greater than a predetermined number of times (for example, the value of the “number threshold” field In such a case, the position information is transmitted.
Thus, the support staff can be visited only when a predetermined error (for example, an error having a high importance level) occurs.

  In the above embodiment, the example in which the electronic device that handles the print medium is the label printer 30 has been described. However, the electronic device of the present embodiment is not limited to this. The electronic apparatus according to the present embodiment includes other devices that print information on a print medium (for example, an ink jet printer, a laser printer, a multi-function device), and a pasting device that pastes the print medium on an arbitrary object (for example, information is A label attaching device for attaching a printed label to a product or packaging material).

  As mentioned above, although embodiment of this invention was described in detail, the scope of the present invention is not limited to said embodiment. The above-described embodiment can be variously improved and changed without departing from the gist of the present invention. Moreover, said embodiment and modification can be combined.

1: Information processing system 10: Management server 11: CPU
12: ROM
13: RAM
14: Storage 17: Communication interface 30: Label printer 31: CPU
32: ROM
33: RAM
34: EEPROM
35: Operation input unit 36: Display unit 37: Communication interface 38: Printing mechanism 50: Client terminal 51: CPU
52: ROM
53: RAM
54: Storage 55: Operation input unit 56: Display unit 57: Communication interface 58: GPS module 110: Acquisition unit 120: Determination unit 130-132: Transmission unit 310: Management unit 320: Update unit 511: Call unit 512: Display control means

Claims (6)

An information processing apparatus capable of communicating with a plurality of printers that print information on a print medium,
From the plurality of printers, error information that is information relating to errors of each of the plurality of printers, setting information indicating contents of settings of each of the plurality of printers, and an environment code indicating each use environment of each of the printers And information relating to the print medium ID indicating the type of print medium;
Determining means for determining the content of the setting for resolving the error based on the error information and setting information acquired by the acquiring means;
Transmitting means for transmitting update information for updating the setting of each of the plurality of printers according to the content of the setting determined by the determining means;
With
The transmission unit obtains the update information from the first printer, which is one of the plurality of printers, and acquires the update information from the first printer. A second printer which is a printer having the same environment code and print medium ID as the first printer is identified from among the plurality of printers, and the second printer is identified with respect to the identified second printer. Sending update information to be sent to the first printer;
Information processing device.   The information processing apparatus according to claim 1, wherein the update information includes at least one of a printing speed, a printing density, a printing position correction, and a head check. The information processing apparatus is accessible to a storage device that stores a condition matching table that indicates a relationship between use conditions of each of the plurality of printers and setting contents of the plurality of printers.
The determining means determines the content of the setting with reference to the condition matching table.
The information processing apparatus according to claim 1 or 2. The use conditions are conditions relating to temperature and humidity of a place where each of the plurality of printers is used, and at least one of the types of the print media.
The information processing apparatus according to claim 3. The determination means includes a case where the content of the error satisfies a predetermined condition, a case where an elapsed time from the occurrence of the error is a predetermined time or more, and a case where the error occurs within a predetermined period In at least one of the cases, the content of the setting is determined.
The information processing apparatus according to claim 1.   A program for causing a computer to realize each unit of the information processing apparatus according to any one of claims 1 to 5.

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