JP6508855B1 - Business flowchart creation method combining the problem estimated from the business processing form for each type of business category and the business flowchart and its creation system - Google Patents

Abstract

A task flow chart creating method and system capable of creating a task flow chart in which a task flowchart and a problem are selected based on interview sheet information and a problem and a task flowchart are combined. A work flow chart creation method is a method of creating a work flow chart which is a premise of work improvement, and includes a type of business among a plurality of inquiry sheet information on a plurality of inquiry sheets for checking a problem related to the work An operation flowchart selection step of selecting an operation flowchart according to the type of business and the type of business corresponding to the type of business from the plurality of operation flowcharts stored in the operation flowchart storage means and a plurality of problems according to the operation flowchart A process of selecting a problem based on the selected process, and a process of combining the selected problem with the business process flowchart selected in the business process flowchart selecting process to create a business process flowchart in which the problem and the business process flowchart are combined; Including. [Selected figure] Figure 3

Description

  The present invention relates to a method of creating a business process flowchart in which a problem estimated from a business process form for each type of business type and a business process flowchart are combined, and a system for preparing the same. More specifically, the present invention relates to a work flow chart creating method and its creation system capable of creating a work flow chart in which a problem for extracting a work improvement problem and a work flow chart are combined.

  Conventionally, in order to extract problems relating to operations and improve operations, a questionnaire is given to employees and managers who carry out operations using a questionnaire, and the results of the questionnaires are totaled to extract problems. A task flow chart as a premise for the purpose was created, and various problems were extracted according to the task flow chart.

  However, the work of creating these work flow charts and identifying problems has conventionally been performed by a work improvement specialist while manually repeating trial and error based on experience. Therefore, there is a problem that it takes much time and labor to create a work flow chart as a premise for extracting problems. In particular, it is difficult for those who are not experienced in business improvement to easily and quickly create a business flow chart in a form suited to the actual business.

Then, although the construction of the system which creates such work flow chart automatically can be considered, it has not been achieved yet.
Conventionally, as a system for automatically creating a visual tool such as a graph for business improvement, for example, there is a system described in Patent Document 1. The system automatically creates a square radar chart that illustrates the assessment of tissue condition from four perspectives (eg, subjective, non-subjective, tangible, intangible, etc.) based on the questionnaire results. However, this system can only create a radar chart that visually indicates the state of the organization from the questionnaire results, and can assist in grasping the general tendency of the problem. Therefore, it is apparent that the system described in Patent Document 1 can not create a business process flowchart that is completely different in application and configuration from the radar chart. In addition, problems can not be extracted according to the work flow chart.

JP, 2014-215943, A

  The present invention was made in order to solve the above problems, and the business flow chart which is the premise of business improvement is "for each business" according to the type of business and the business condition from "question sheet" about "business contents" of the company. It is an object of the present invention to create a work flow chart in which the work flow chart of (1) and the work problems to be estimated are combined.

  The work flow chart creation method according to the present invention is a work flow chart creation method for creating a work flow chart indicating the flow of a work that is a premise of work improvement, and a plurality of the plurality included in a plurality of inquiry tables for checking problems related to work. Questionnaires entry step of entering into the interview sheet storage means a plurality of interview sheet information each having the question item of the question and the answer to each question item and the type of industry and business condition regarding the work, and the type and business condition of the plurality of question sheet information A task flow chart selecting step of selecting a task flowchart according to the task from a plurality of task flowcharts stored in task flowchart storage means, and a plurality of problems which may occur in the task flow shown in the task flowchart. , According to the business flowchart according to the business type and business type A problem selecting step of selecting a plurality of problems according to the work flowchart from the problem storage means for storing the number of problems based on the medical examination table information, and the selected work flowchart selecting the selected problems And combining the problem flow chart selected in the step with the work flow chart to create a work flow chart in which the problem and the work flow chart are combined.

  According to this feature, it is possible to create a work flow chart in which the problem and the work flow chart are combined, based on the medical examination table information on the medical examination table checked by the employee or manager involved in the work. Specifically, in the work flow chart selection step, first, a work flow chart corresponding to the type of business and the type of business of the plurality of inquiry sheet information is selected from the plurality of work flow charts stored in the work flow chart storage means. Next, there are a plurality of problems that may occur in the flow of work shown in the work flow chart, and from the problem storage means for storing a plurality of problems according to the work flow chart according to the type of business and the business condition A plurality of problems according to the flowchart are selected based on the interview sheet information. After that, the selected problem point is combined with the task flow chart selected in the task flow chart selection step to create a task flow chart in which the problem and the task flow chart are combined.

In this way, for the "business content" of the company, select the "per-business" business flowchart according to the type of business and business condition and the business problem that is estimated based on the "medical inquiry table" information, It becomes possible to automatically create a work flow chart in which the problem and the work flow chart are combined.
Here, "work" is performed in each department such as a company, and refers to a part of work that occurs in the business, and in the work, each employee of the company is in charge Also includes duties that are jobs.

  It is preferable to further include a work flow chart correction step of correcting, adding or deleting the processing procedure of the work flow chart selected in the work flow chart selection step.

  According to this feature, it is possible to modify, add or delete the processing procedure of the business flowchart based on the information obtained from the employee or manager involved in the business, and the business flowchart more suitable for the actual business. It is possible to create.

  Preferably, the method further includes a problem correction step of correcting, adding or deleting the problems.

  According to this feature, it is possible to correct, add or delete problems combined with the business flow chart based on the information obtained from the employees and managers involved in the business, and a problem that is more suited to the actual business. It is possible to create a work flow chart in which the point and the work flow chart are combined.

  The work flow chart creating system of the present invention is a work flow chart creating system for creating a work flow chart indicating the flow of work as a premise of work improvement, and a plurality of plural work consultation tables for checking problems related to work. Questioning table storage means for storing a plurality of questioning table information each having an inquiry item of the question, an answer to each questioning item, and a business type and business condition relating to the business, and inputting the questioning table information to the questioning table storage means Business flowchart storing means for storing a plurality of business flowcharts having a plurality of processing procedures in accordance with means, industry type and business type, and a business flowchart according to the industry and business type of the plurality of inquiry table information; Work selected from multiple work flow charts stored in storage means A flow chart selecting means and a plurality of problems which may occur in the flow of work shown in the work flow chart, and a plurality of problems corresponding to the work flow chart according to the type of business and the business condition Point storage means, problem selection means for selecting a plurality of problems according to the work flow chart from the problem storage means based on the medical inquiry table information, and the problems selected by the problem selection means It is characterized by comprising combining means for creating a work flow chart in which the problem and the work flow chart are combined in combination with the work flow chart selected by the work flow chart selecting means.

  According to this configuration, it is possible to create a work flow chart in which the problem and the work flow chart are combined, based on the medical examination table information on the medical examination table checked by the employee or the manager involved in the work. Specifically, the work flow chart selecting means first selects a work flow chart corresponding to the type of business and the type of business of the plurality of inquiry sheet information from the plurality of work flow charts stored in the work flow chart storage means. Next, the problem selecting means is a plurality of problems which may occur in the flow of the work shown in the work flow chart, and a plurality of problems corresponding to the work flow chart corresponding to the type of business and the type of business. From the point storage means, a plurality of problems according to the work flow chart are selected based on the interview sheet information. After that, the combining means combines the selected problem with the selected task flowchart to create a task flowchart in which the problem and the task flowchart are combined.

  In this way, for the "business content" of a company, the problem flowchart of "for each business" according to the type of business and the type of business and the business problems estimated to be estimated are selected based on the "medical inquiry table" information. It becomes possible to automatically create a task flowchart in which points and task flowcharts are combined.

It is preferable to further include a work flow chart correction means for correcting, adding or deleting the processing procedure of the work flow chart selected by the work flow chart selection means.
According to such a configuration, it is possible to correct, add or delete the processing procedure of the business flowchart based on the information obtained from the employee or the manager regarding the business, and create the business flowchart more suitable for the actual business. It is possible.

  It is preferable to further comprise problem correction means for correcting, adding or deleting the problems.

  According to such a configuration, it is possible to correct, add or delete the problems combined with the business flow chart based on the information obtained from the employee or the manager regarding the business, and the problem which is more adapted to the actual business. It is possible to create a task flowchart in which the task flowchart is combined with the task flowchart.

  It is preferable to further comprise display means for displaying a work flow chart in which the problem and the work flow chart are combined.

  According to this configuration, the display unit displays the task flowchart in which the problem and the task flowchart are combined, so that the person in charge of task improvement can easily grasp the task flowchart and the problem. is there.

  According to the method and system for creating a work flow chart of the present invention, it is estimated that the work flow chart of “per work” according to the type of business and the type of business based on the “medical inquiry table” information The business process flowchart can be automatically created in which the problems and the business process flowchart are combined.

It is a figure which shows the system configuration | structure of the work flowchart preparation system which concerns on embodiment of this invention. It is explanatory drawing which shows the actual work procedure in, when creating the work flowchart which the problem and the work flowchart were combined using the work flowchart preparation system of FIG. It is a flowchart which shows the procedure flowchart which produces the work flowchart which the problem and the work flowchart were combined, and corrects the problem. It is a figure which shows an example of the inquiry table used in order to collect the inquiry table information input into the work flowchart preparation system of FIG. It is a figure which shows the screen which inputs the type of industry, the type of business, and the business name which were displayed on the monitor of the business process flowchart preparation system of FIG. It is a figure which shows the screen for inputting the content of the inquiry table displayed on the monitor of the work flowchart preparation system of FIG. It is an example of the figure which shows the work flowchart selected from the some work flowchart memorize | stored in the work flowchart storage means of the work flowchart preparation system of FIG. It is another example of the figure which shows the work flowchart selected from the some work flowchart memorize | stored in the work flowchart storage means of the work flowchart preparation system of FIG. It is a figure which shows an example of the work flowchart which the work flowchart of FIG. 7, and the problem according to it were combined. It is a figure which shows the other example of the work flowchart which the work flowchart of FIG. 7, and the problem according to it were combined.

  Next, with reference to the drawings, embodiments of the business process flow chart creating system and the business process flow chart creating method of the present invention will be described in more detail.

  The task flow chart creating system (1) in FIG. 1 uses the questioning table information including the check result of the questioning chart checked by the employee and the manager regarding the task, and shows a problem indicating the flow of the task serving as the premise of the task improvement. It is a system for automatically creating a work flow chart in which the work flow chart is combined.

  The work flow chart created in the present system indicates a continuous flow of a plurality of processing procedures relating to a part of work that occurs in a business performed in each department such as a company. The operations include various operations such as common operations regardless of the type of industry (such as manufacturing industry) or type of business, and individual operations different for each type of industry or type of business.

Here, the type of business is the type of business. For example, roughly speaking, the manufacturing industry, the sales industry, the transportation industry, etc. refer to the automobile manufacturing industry, the steel manufacturing industry etc. in the present embodiment. Say
Further, the business condition is a specific form of business, and for example, in the case of a manufacturing industry, it refers to a production format such as made-to-order production or mass production.

Further, in the business, the common business regardless of the type of business or business type, for example, in the purchasing department, there are various business (purchase order issuance procedure, acceptance management, etc.) in purchasing outsourcing management of purchasing business.
As an example of the work flow chart, for example, the work flow chart related to the order publication issue procedure in purchasing outsourcing management shown in FIG. 7 is sent from each section manager after each section manager who places an order for necessary members delivers an order request book to each section manager Handing over the order request to the purchasing department purchasing department after settlement, vendor selection and past purchaser and price survey, price negotiation (in each case), entry (items / delivery date / quantity), order entry, order form, fax, vendor, It is a series of processes related to the order sheet issuance procedure configured by a plurality of processes up to the presence of ReFAX from the vendor.
Also, as another business flowchart, in FIG. 8, the business flowchart related to receipt management in purchase outsourcing management includes receipt of invoices and delivery notes, inspection (quantity check) by a person in charge of the receiving department, sign, delivery note, receipt input, It is a series of processes related to receipt management that is configured by multiple processes up to storage in chronological order.

  The work flow chart creating system (1) of FIG. 1 can be roughly divided into a processing unit (2), a keyboard (3) as input means, a monitor (4) as display means, and an inquiry table storage means (5) , Task flow chart storage means (6), problem point storage means (7), and customer task flow chart storage means (8).

  The medical inquiry table storage means (5) stores a medical inquiry table database (DB) consisting of a plurality of medical inquiry table information. The inquiry sheet information has a plurality of inquiry items included in a plurality of inquiry sheets for checking a problem related to the operation and an answer to each inquiry item, and a business type, a business condition and an operation name related to the operation.

Here, the medical inquiry table is a table having a plurality of medical inquiry items and an item of response to each medical inquiry item. For example, the inquiry table shown in FIG. 4 is an inquiry table concerning common purchase management regardless of the operation or the business condition. Questionnaire items include, for example, items that ask questions about specific processing in purchase management operations, such as whether the contact to the vendor of the order form is mail, fax (email), EDI, receipt at the time of vendor delivery, etc. Including.
The answers to the interview items are filled out on the questionnaire by the employee or manager regarding the work.

The task flowchart storage means (6) stores a task flowchart database (DB) consisting of a plurality of task flowcharts. Each work flow chart has a plurality of processing procedures depending on the type of business and the type of business.
The work flow chart is a work flow chart showing a flow of a part of work that is performed in a business performed in each department such as a company as described above, that is, a work flow. The work flow chart may be, for example, a work flow chart showing all or part of a series of flows in sales work, order acceptance work, material management work, purchasing work, quality control work, design / development management work, or other various work. It is configured.

  Here, there are a plurality of types (for example, five types) of basic forms (patterns) of the operation flowchart according to the type of business and the type of business. The task flow chart of a plurality of types of patterns is stored in the task flow chart storage means (6).

  The problem storage means (7) stores a problem database (DB) consisting of a plurality of problems. Several problems are comprised by the problem which may generate | occur | produce in the flow of the work shown by the work flowchart. For example, problems may occur during work execution along the work flow chart such as “Q. 1) There is a lot of omission of the seal of each section manager in the order request form (rule is not kept)” in FIG. There are some specific problems.

  The respective problems are stored in the problem point storage means (7) in accordance with the work flow chart corresponding to the type of business and the type of business.

  The processing unit (2) includes an interview sheet input unit (9), a task flowchart selection unit (10), a task flowchart correction unit (12), a problem point selection unit (13), and a combination unit (14). And a problem correction means (15).

  The medical inquiry table input unit (9) inputs the medical inquiry table information input to the processing unit (2) from the keyboard (3) or another input unit (mouse or the like) into the medical inquiry table storage unit (5).

  The task flow chart selecting means (10) selects a task flow chart corresponding to the type of business and the type of business of the plurality of inquiry sheet information from the plurality of task flow charts stored in the task flow chart storage means (6).

  The business flow chart correction means (12) corrects, adds or deletes the processing procedure of the business flow chart selected by the business flow chart selection means (10). This makes it possible to create a work flow chart that is more suited to the actual work.

  The problem selection means (13) selects a plurality of problems according to the work flow chart from a plurality of problems (problem DB) stored in the problem storage means (7) based on the inquiry sheet information.

  The combination means (14) combines the problem selected by the problem selection means (13) with the work flow chart selected by the work flow chart selection means (10), and a work flow chart in which the problem and the work flow chart are combined. Create For example, as shown in FIGS. 9 to 10, in the operation flow chart in which the problems and the operation flow chart are combined, specific problems corresponding to the operation flow chart are listed vertically in the column next to the operation flow chart. Ru.

  A task flowchart (see, for example, FIGS. 9 to 10) in which the created problem and the task flowchart are combined is displayed on the monitor (4).

  The problem correction means (15) corrects, adds or deletes problems. For example, with regard to "Question 3) There is no order issuance cycle shown in Fig. 9 as a problem, there is a problem that correction is made such that the order issuance cycle is not constant or there is no processing to check the order issuance cycle. Make corrections such as adding or removing the above problems

  When creating a work flow chart in which the problem and the work flow chart are combined using the work flow chart creation system (1) configured as described above, the work is performed in the order of the works 1 to 4 shown in FIG.

  First, work 1 to work 2 are performed as preliminary work before operating the work flowchart creation system (1). In task 1, a manager (flow manager) regarding creation of a task flow chart explains to the plurality of employees or managers regarding tasks the execution points of the interview sheet (hearing check sheet). Next, as work 2, a plurality of employees or managers related to work create a medical examination table (for example, see the medical examination table in FIG. 4). Specifically, the user fills in the check boxes in the answer column of each inquiry item on the inquiry sheet (hearing check sheet) to answer. The flow administrator will collect the questionnaire after the response.

Next, as the task 3, a task flowchart creation system (1) is used to automatically create a task flowchart in which the problem and the task flowchart are combined. Specifically, it is executed based on the procedure of the flowchart shown in FIG. In the flowchart of FIG. 3, a flowchart in which the problem and the task flowchart are combined is created, and then the task flowchart and the correction of the problem are continuously executed.
First, in step S1 in FIG. 3, there are a plurality of inquiry items included in a plurality of inquiry tables for checking problems related to operations, and a plurality of inquiry tables each having an answer to each inquiry item and an industry and a business condition related to the operations. The information is input to the interview sheet storage means (5) (interview sheet input step).

  Specifically, as shown in FIG. 5, the monitor (4) displays a screen for inputting the type of business, business type, and business name. The flow manager operates the input means such as the keyboard (3) to input the business type, business type, and business name to the processing unit (2). As a result, as shown in FIG. 6, the monitor (4) displays the screen of the medical inquiry table corresponding to the type of business, business type, and business name.

The flow manager operates the input means such as the keyboard (3) to input the answer of the question item of the collected question sheet. The answers to the inquiry items related to the individual inquiry table input as described above are put together as a single inquiry table information together with the type of business, the business condition, and the task name, the inquiry item, and the inquiry table by the inquiry table input means (9) It is stored in the storage means (5). In the medical inquiry table storage means (5), a plurality of medical inquiry table information are stored as the medical inquiry table DB.
Next, in step S2, the task flowchart selecting unit (10) selects a task flowchart according to the type of business and the type of business of the plurality of medical inquiry table information from the plurality of task flowcharts stored in the task flowchart storage unit (6) Business flow chart selection process).

  Next, in step S3, the problem selecting means (13) stores a plurality of problems according to the work flowchart according to the type of business and the type of business, and from the problem storage means (7), a plurality of problems according to the work flowchart A point is selected based on the interview sheet information (problem selection step).

  Thereafter, in step S4, the combination means (14) combines the problem selected by the problem selection means (13) with the task flowchart selected in the task flowchart selection step S2, and combines the problem and the task flowchart. Create a work flow chart (combination process).

  After creating the task flowchart in which the problem and the task flowchart are combined, the task flowchart is corrected as task 4 in FIG. As for the correction of the work flow chart, while the flow manager consults with the employees, managers, etc. involved in the work, the work flow chart and the problem will be corrected so as to be adapted to the actual work.

Specifically, as shown in step S5, the process procedure of the business process flowchart in which the problem and the business process flowchart are combined is corrected, added or added by the business process flowchart correction means (12) of the business process flowchart preparation system (1). Delete (business flowchart correction process).
Then, in step S6, the problem correction means (15) is used to correct, add, or delete the problem combined with the work flowchart (problem correction process).

  After completing the correction of the work flow chart in which the above problems and work flow chart are combined, the work flow chart in which the trouble and the work flow chart are combined is stored in the work flow chart for each customer It is stored (registered) as a flowchart database (DB). Also, if the modified work flow chart or problem is not registered in the work flow chart DB in the above work flow chart storage means (6) or the problem point DB in the trouble point storage means (7) The task flow chart and the problem are stored (registered) in the task flow chart memory means (6) and the problem point memory means (7), respectively.

  In the operation flowchart creation system (1) and the operation flowchart creation method of the present embodiment configured as described above, problems and operations are based on the inquiry table information on the inquiry table checked by the employee or the manager involved in the operation. It is possible to create a work flow chart in which the flow chart is combined. Specifically, in the work flow chart selection step, the work flow chart selection unit (10) first stores a plurality of work flow charts corresponding to the type of business and business type of the plurality of inquiry sheet information in the work flow chart storage unit (6). Select from the work flow chart of Next, there are a plurality of problems that may occur in the flow of the work shown in the work flow chart, and the problem storage means (7) for storing a plurality of problems according to the work flow chart according to the type of business and the type of business. From the above, a plurality of problems according to the work flow chart are selected based on the interview sheet information. After that, the selected problem point is combined with the task flow chart selected in the task flow chart selection step to create a task flow chart in which the problem and the task flow chart are combined.

In this way, for the "business content" of the company, select the "per-business" business flowchart according to the type of business and business condition and the business problem that is estimated based on the "medical inquiry table" information, It becomes possible to automatically create a work flow chart in which the problem and the work flow chart are combined.
As a result, the person in charge of work improvement can easily acquire the problems according to the work flow chart.

  Further, in the work flowchart creation system (1) and the work flowchart creation method of the present embodiment, in the work flowchart correction process, the work flowchart correction means (12) performs the work based on the information obtained from the employee or manager related to the work. It is possible to modify, add or delete the processing procedures of the flowchart, and it is possible to create a business flowchart that is more adapted to the actual business.

  Furthermore, in the work flow chart creating system (1) and the work flow chart creating method according to the present embodiment, the problems combined with the work flow chart are corrected, added or deleted based on the information obtained from the employees and the manager regarding the work. It is possible to create a business process flow chart in which the problem and the business process flow chart are combined according to the actual business.

  Further, in the work flow chart creating system (1) of the present embodiment, a work flow chart in which the problem and the work flow chart are combined is displayed by the monitor (4) which is the display means. It is possible to easily grasp the work flow chart and problems.

  The present invention is applicable to a work flow chart creating system and a work creation method for creating a work flow chart indicating the flow of work which is a premise of work improvement, and the work flow chart related to various works is automatically made based on inquiry table information. It is possible to create. The present invention selects the problem flowchart of "per work" according to the type of business and the business condition and the business problem to be estimated for the "business content" of the company, based on the "investigation table" information. It is possible to provide a business process flowchart creation system and a creation method capable of creating a business process flowchart in which the business process flowchart is combined with the business process flowchart.

1 Business flow chart creation system 2 Processing unit 3 Keyboard 4 Monitor (display means)
5 Questionnaire Table Storage Means 6 Business Flow Chart Storage Means 7 Problem Point Storage Means 8 Customer Specific Process Flow Chart Storage Means 9 Inquiry Table Input Means 10 Business Flow Chart Selection Means 12 Business Flow Chart Correction Means 13 Problem Point Selection Means 14 Combination Means 15 Problem Point Correction Means

Claims (7)

An operation flowchart creation method for creating an operation flowchart showing the flow of operations as a premise of the operation improvement.
A plurality of questioning table information storage means including a plurality of questioning items included in a plurality of questioning tables for checking problems relating to work, a plurality of answers to each questioning item, and a plurality of questioning sheet information each having business type, business type and work regarding the work Questioning table entry process to enter,
A work flow chart selection step of selecting a work flow chart according to the type of business, business type and work of the plurality of medical interview sheet information from a plurality of work flow charts stored in the work flow chart storage unit;
A plurality of problems which may occur in the flow of work shown in the work flow chart, from the problem storage means for storing a plurality of problems according to the business type, business type and work and the work flow chart Problem selecting step of selecting a plurality of problems according to the work flow chart based on the inquiry table information;
Combining the selected problem with the work flow chart selected in the work flow chart selection step to create a work flow chart in which the problem and the work flow chart are combined;
Including
A task flow chart creating method, wherein, in the problem selection step, a plurality of problems according to the task flow chart are selected based on at least the task information included in the inquiry sheet information. The business flow chart correction step of further correcting, adding or deleting the processing procedure of the business flow chart selected in the business flow chart selection step
A business flow chart creation method according to claim 1. The method further includes a problem correction step of correcting, adding, or removing the problems.
A business flow chart creation method according to claim 1 or 2. A work flow charting system for creating a work flow chart indicating the flow of work that is the premise of work improvement, comprising:
Questionnaire table memory for storing a plurality of question sheet information including a plurality of question items included in a plurality of question sheets for checking problems related to work, answers to each question item, and business type, business type and work related to the work Means,
Inquiry table input means for inputting the inquiry table information into the inquiry table storage means;
Business flowchart storing means for storing a plurality of business flowcharts having a plurality of processing procedures depending on the type of business, business type and business respectively;
Business flow chart selection means for selecting a business work flow chart according to the type of business, business type and business of the plurality of medical interview table information from a plurality of business flow charts stored in the business flow chart storage means;
Problem storage means for storing a plurality of problems which may occur in the flow of work shown in the work flow chart, and which correspond to the business type, business type and work and the work flow chart; ,
Problem selection means for selecting a plurality of problems corresponding to the work flow chart from the problem storage means on the basis of the medical inquiry table information;
Combining means for combining the problem selected by the problem selecting means with the work flow chart selected by the work flow chart selecting means to create a work flow chart in which the problem and the work flow chart are combined;
Equipped with
A system for creating a work flow chart, wherein the problem selecting means selects a plurality of problems according to the work flow chart based on at least work information included in the inquiry sheet information. There is further provided a work flow chart correction means for correcting, adding or deleting the processing procedure of the work flow chart selected by the work flow chart selection means.
The work flowchart creation system according to claim 4. The system further comprises problem correction means for correcting, adding or deleting the problems.
The work flow chart compilation system according to claim 4 or 5. The information processing apparatus further comprises display means for displaying a work flow chart in which the problem and the work flow chart are combined.
The work flow chart compilation system according to any one of claims 4 to 6.

Images