JP6492149B1 - Electronic device, control method and control program - Google Patents

Abstract

An object of the present invention is to improve a setting method of setting of an electronic device. An electronic device according to one aspect is capable of changing a plurality of setting values of its own device, and includes a controller. The controller determines whether the plurality of setting values are determined values. When the controller determines that at least one of the plurality of setting values is not the determined value, when a predetermined user operation is performed, the setting value determined not to be the determined value is changed to the determined value. Do. When the controller determines that all of the plurality of setting values are determined values, the controller does not change the plurality of setting values. [Selected figure] Figure 1

Description

  The present application relates to an electronic device, a control method, and a control program.

  Conventionally, a communication terminal apparatus has been disclosed that collects a plurality of setting items of related internal functions into one large item and further indicates that a plurality of setting items are included in the lower layer of the large item (for example, a patent) Reference 1).

Japanese Patent Laid-Open No. 2002-111840

  There is room for improvement in the setting method of the setting of the electronic device.

  The electronic device according to one aspect is an electronic device capable of changing a plurality of setting values of its own device, and includes a controller. The controller determines whether the plurality of setting values are determined values. When the controller determines that at least one of the plurality of setting values is not the determined value, when a predetermined user operation is performed, the setting value determined not to be the determined value is changed to the determined value. Do. When the controller determines that all of the plurality of setting values are determined values, the controller does not change the plurality of setting values.

  The electronic device according to one aspect is an electronic device capable of changing setting values corresponding to each of a plurality of functions provided in the device, and includes a display and a controller. The controller determines whether or not each of the setting values is a predetermined value set in advance. If the controller determines that at least one of the set values is not the determined value, the controller displays on the display a notification regarding the function corresponding to the set value determined not to be the determined value.

  A control method according to one aspect is a control method that causes an electronic device capable of changing a plurality of setting values of the device to be executed. The control method determines that at least one of the plurality of setting values is determined not to be a determined value by the steps of determining whether or not the plurality of setting values are determined values, and the determining step. According to a predetermined user operation, it is determined that all of the plurality of setting values are determined by the steps of changing the setting value determined not to be the determined value to the determined value and the determining step And, when determined, not changing the plurality of setting values.

  The control program according to one of the aspects is a step of determining whether or not the plurality of setting values is a determined value in the electronic device capable of changing the plurality of setting values of the own device; Changing at least one of the set values to a determined value according to a predetermined user operation if it is determined that at least one of the set values is not the determined value; If it is determined in the determining step that all of the plurality of setting values are determined values, a step of not changing the plurality of setting values is performed.

  A control method according to one aspect is a control method that includes a display and causes an electronic device capable of changing set values corresponding to each of a plurality of functions to execute. The control method determines that at least one of the set values is not the determined value by the step of determining whether or not each set value is a predetermined value set in advance, and the determining step. And displaying, on the display, a notification regarding a function corresponding to the setting value determined not to be the determined value.

  The control program according to one aspect includes a display, and whether or not an electronic device capable of changing the setting value corresponding to each of the plurality of functions is a predetermined value set in advance for each of the setting values. If at least one of the set values is determined not to be a determined value by the determining step and the determining step, a notification regarding the function corresponding to the set value determined to be not a determined value is displayed on the display Execute the steps.

FIG. 1 is a block diagram showing an example of a functional configuration of the electronic device according to the embodiment. FIG. 2 is a view showing an example of a terminal diagnosis reference table according to the embodiment. FIG. 3 is a view showing an example of a terminal diagnosis reference table according to the embodiment. FIG. 4 is a view showing an example of a terminal diagnosis reference table according to the embodiment. FIG. 5 is a view showing an example of a terminal diagnosis reference table according to the embodiment. FIG. 6 is a view showing an example of a terminal diagnosis reference table according to the embodiment. FIG. 7 is a view showing an example of a terminal diagnosis reference table according to the embodiment. FIG. 8 is a view showing an example of a terminal diagnosis reference table according to the embodiment. FIG. 9 is a view showing an example of a terminal diagnosis reference table according to the embodiment. FIG. 10 is a diagram showing an outline of processing of the electronic device according to the embodiment. FIG. 11 is a diagram showing an outline of processing of the electronic device according to the embodiment. FIG. 12 is a diagram showing an outline of processing of the electronic device according to the embodiment. FIG. 13 is a diagram showing an outline of processing of the electronic device according to the embodiment. FIG. 14 is a diagram showing an outline of processing of the electronic device according to the embodiment. FIG. 15 is a diagram showing an outline of processing of the electronic device according to the embodiment. FIG. 16 is a diagram showing an outline of processing of the electronic device according to the embodiment. FIG. 17 is a diagram showing an outline of processing of the electronic device according to the embodiment. FIG. 18 is a diagram showing an outline of processing of the electronic device according to the embodiment. FIG. 19 is a diagram showing an outline of processing of the electronic device according to the embodiment. FIG. 20 is a diagram showing an outline of processing of the electronic device according to the embodiment. FIG. 21 is a diagram showing an outline of processing of the electronic device according to the embodiment. FIG. 22 is a diagram showing an outline of processing of the electronic device according to the embodiment. FIG. 23 is a diagram showing an outline of processing of the electronic device according to the embodiment. FIG. 24 is a diagram showing an outline of processing of the electronic device according to the embodiment. FIG. 25 is a diagram showing an outline of processing of the electronic device according to the embodiment. FIG. 26 is a diagram showing an outline of processing of the electronic device according to the embodiment. FIG. 27 is a diagram showing an outline of processing of the electronic device according to the embodiment. FIG. 28 is a diagram showing an outline of processing of the electronic device according to the embodiment. FIG. 29 is a diagram showing an outline of processing of the electronic device according to the embodiment. FIG. 30 is a diagram showing an outline of processing of the electronic device according to the embodiment. FIG. 31 is a diagram showing an outline of processing of the electronic device according to the embodiment. FIG. 32 is a diagram showing an outline of processing of the electronic device according to the embodiment. FIG. 33 is a diagram showing an outline of processing of the electronic device according to the embodiment. FIG. 34 is a diagram showing an outline of processing of the electronic device according to the embodiment. FIG. 35 is a diagram showing an outline of processing of the electronic device according to the embodiment. FIG. 36 is a diagram showing an outline of processing of the electronic device according to the embodiment. FIG. 37 is a diagram showing an outline of processing of the electronic device according to the embodiment. FIG. 38 is a diagram showing an outline of processing of the electronic device according to the embodiment. FIG. 39 is a diagram showing an outline of processing of the electronic device according to the embodiment. FIG. 40 is a flowchart showing the flow of processing by the electronic device according to the embodiment. FIG. 41 is a flowchart showing the flow of processing by the electronic device according to the embodiment. FIG. 42 is a flowchart showing the flow of processing by the electronic device according to the embodiment. FIG. 43 is a diagram illustrating an example of a conventional procedure of setting change in the electronic device.

  Embodiments according to the present application will be described in detail with reference to the drawings. In the following description, the same reference numerals may be given to similar components. Furthermore, duplicate descriptions may be omitted.

  FIG. 1 is a block diagram showing an example of a functional configuration of the electronic device according to the embodiment. In the following description, the electronic device according to the embodiment may be referred to as “own device” or “terminal”. In the following description, the user of the electronic device according to the embodiment may be simply referred to as a “user”. The electronic device according to the embodiment includes various devices that can communicate, such as a mobile phone, a smartphone, a PHS (Parsonal Handy-Phone System), a tablet, and a wearable terminal.

  As shown in FIG. 1, the electronic device 1 includes a touch screen display 2, a button 3, an illuminance sensor 4, a proximity sensor 5, a communication unit 6, a receiver 7, a microphone 8, a storage 9, and a controller 10, a speaker 11, a camera 12, a lamp 13, a connector 14, an acceleration sensor 15, an azimuth sensor 16, an angular velocity sensor 17, an IC card reader 18, and a GPS receiver 19.

  The touch screen display 2 has a display 2A and a touch screen 2B. The display 2A and the touch screen 2B may be, for example, positioned overlapping, positioned side by side, or separated. When the display 2A and the touch screen 2B overlap with each other, for example, one or more sides of the display 2A may not be along any side of the touch screen 2B.

  The display 2A includes a display device such as a liquid crystal display (LCD: Liquid Crystal Display), an organic EL display (OELD: Organic Electro-Luminescence Display), or an inorganic EL display (IELD: Inorganic Electro-Luminescence Display). The display 2A displays objects such as characters, images, symbols, and figures on the screen. The screen including the object displayed by the display 2A includes a screen called a lock screen, a screen called a home screen, and an application screen displayed during execution of the application. The home screen may be called a desktop, a standby screen, an idle screen, a standard screen, an application list screen or a launcher screen.

  The touch screen 2B detects a touch or proximity of a finger, a pen, a stylus pen or the like on the touch screen 2B. The touch screen 2B can detect the position on the touch screen 2B when a plurality of fingers, pens, or stylus pens touch or approach the touch screen 2B. In the following description, a position where a plurality of fingers detected by the touch screen 2B, a pen, a stylus pen, and the like contact or approach the touch screen 2B is referred to as a “detection position”. The touch screen 2B notifies the touch or proximity of a finger on the touch screen 2B to the controller 10 together with the detected position. The touch screen 2B may notify the controller 10 of detection of touch or proximity with notification of the detected position. The touch screen display 2 having the touch screen 2B can perform operations that the touch screen 2B can perform. In other words, the operation performed by the touch screen 2B may be performed by the touch screen display 2.

  The controller 10 detects at least one of a touch or proximity detected by the touch screen 2B, a detection position, a change in detection position, a time during which the touch or proximity continues, an interval at which the touch or proximity is detected, and the number of times the touch is detected. Determine the type of gesture based on the The electronic device 1 having the controller 10 can execute the operations that the controller 10 can perform. In other words, the operation performed by the controller 10 may be performed by the electronic device 1. The gesture is an operation performed on the touch screen 2B using a finger. The operation performed on the touch screen 2B may be performed by the touch screen display 2 having the touch screen 2B. The gestures that the controller 10 determines through the touch screen 2B include, for example, touch, long touch, release, swipe, tap, double tap, long tap, drag, flick, pinch in, and pinch out. It is not limited to.

  "Touch" is a gesture in which a finger touches the touch screen 2B. The electronic device 1 determines a gesture in which a finger touches the touch screen 2B as a touch. The “long touch” is a gesture in which a finger touches the touch screen 2B longer than a predetermined time. The electronic device 1 determines, as a long touch, a gesture in which a finger is in contact with the touch screen 2B longer than a predetermined time.

  "Release" is a gesture in which the finger is separated from the touch screen 2B. The electronic device 1 determines a gesture in which the finger is separated from the touch screen 2B as release. “Swipe” is a gesture in which a finger moves while touching the touch screen 2B. The electronic device 1 determines, as swipe, a gesture in which the finger moves while keeping in touch with the touch screen 2B.

  "Tap" is a gesture for releasing following a touch. The electronic device 1 determines a gesture to release following a touch as a tap. The “double tap” is a gesture in which a gesture for releasing after a touch is performed twice in a row. The electronic device 1 determines, as a double tap, a gesture in which a gesture in which release is performed subsequently to a touch continues twice.

  "Long tap" is a gesture for releasing after long touch. The electronic device 1 determines the gesture for releasing following the long touch as the long tap. “Drag” is a gesture that swipes starting from an area where a movable object is displayed. The electronic device 1 determines a gesture of swiping from the area where the movable object is displayed as a start point.

  The “flick” is a gesture in which a finger moves away from the touch screen 2B while moving after touching the touch screen 2B. That is, “flick” is a gesture in which release is performed while the finger moves following a touch. The electronic device 1 determines a gesture in which the finger leaves the touch screen 2B as flicking while moving after touching the touch screen 2B. Flick is often performed while the finger is moving in one direction. The flick is "up flick" where the finger moves upward on the screen, "down flick" where the finger moves downward on the screen, "right flick" where the finger moves rightward on the screen, the finger is left on the screen Includes "left flick" etc. to move in the direction. The finger movement in flicking is often faster than the finger movement in swipe.

  “Pinch in” is a gesture in which a plurality of fingers swipe in the direction in which they approach each other. The electronic device 1 determines a gesture in which the distance between the position of a certain finger detected by the touch screen 2B and the position of the other finger becomes short as pinch-in. “Pinch out” is a gesture in which a plurality of fingers swipe in a direction away from each other. The electronic device 1 determines, as pinch out, a gesture in which the distance between the position of a certain finger detected by the touch screen 2B and the position of the other finger is long.

  In the following description, a gesture performed by one finger may be referred to as a “single touch gesture”, and a gesture performed by two or more fingers may be referred to as a “multitouch gesture”. Multi-touch gestures include, for example, pinch in and pinch out. Tap, flick and swipe are single touch gestures when performed with one finger, and multi-touch gestures performed with two or more fingers.

  The controller 10 operates in accordance with these gestures determined through the touch screen 2B. As a result, intuitive and easy-to-use operability for the user is realized. The operation performed by the controller 10 in accordance with the determined gesture may differ depending on the screen displayed on the display 2A.

  The detection method of the touch screen 2B may be any method such as a capacitance method, a resistive film method, a surface acoustic wave method, an infrared method, and a load detection method.

  The button 3 receives an operation input from the user. The number of buttons 3 may be any number. The controller 10 cooperates with the button 3 to detect an operation on the button 3. Operations on the button 3 include, but are not limited to, click, double click, triple click, push, and multi-push, for example. For example, various functions such as a home button, a back button, a menu button, a power on button, a power off button (power button), a sleep button, and a sleep release button may be assigned to the button 3.

  The illuminance sensor 4 detects the illuminance. The illuminance is a value of light flux incident on a unit area of the measurement surface of the illuminance sensor 4. The illumination sensor 4 is used, for example, to adjust the brightness of the display 2A.

  The proximity sensor 5 detects the presence of a nearby object without contact. The proximity sensor 5 has a light emitting element for emitting infrared light and a light receiving element for receiving the reflected light of the infrared light emitted from the light emitting element. The illumination sensor 4 and the proximity sensor 5 may be configured as one sensor.

  The communication unit 6 communicates by radio. The wireless communication standards supported by the communication unit 6 include, for example, communication standards for cellular phones such as 2G, 3G, 4G, and 5G, and communication standards for near-field wireless communication. Examples of communication standards for cellular phones include Long Term Evolution (LTE), Wideband Code Division Multiple Access (W-CDMA), CDMA2000, Personal Digital Cellular (PDC), GSM (Global System for Mobile communications), PHS (Personal Handy-phone System), and the like. As a short-distance wireless communication standard, for example, WiMAX (registered trademark) (Worldwide interoperability for Microwave Access), IEEE 802.11, Bluetooth (registered trademark), IrDA (Infrared Data Association), NFC (registered trademark) (Near Field Communication) And WPAN (Wireless Personal Area Network). Communication unit 6 may support one or more of the communication standards described above. The communication unit 6 is an example of the “communication unit”.

  The receiver 7 outputs a sound signal transmitted from the controller 10 as a sound. The microphone 8 converts an input user's voice or the like into a sound signal and transmits the sound signal to the controller 10.

  The storage 9 stores programs and data. The storage 9 may be used as a work area for temporarily storing the processing result of the controller 10. The storage 9 may include any non-transitory storage medium such as a semiconductor storage medium and a magnetic storage medium. The storage 9 may include multiple types of storage media. The storage 9 may include a combination of a storage medium such as a memory card, an optical disc, or a magneto-optical disc and a reader of the storage medium. The storage 9 may include a storage device used as a temporary storage area such as a random access memory (RAM).

  The programs stored in the storage 9 include an application executed in the foreground or background and a support program (not shown) for supporting the operation of the application. For example, when the application is executed in the foreground, the screen according to the application is displayed on the display 2A. The support program includes, for example, an OS (Operating System). The program may be installed in the storage 9 via wireless communication by the communication unit 6 or a non-transitory storage medium.

  The storage 9 can store a control program 9A, a terminal diagnostic tool 9B, a terminal diagnostic reference table 9C, a terminal diagnostic tool database 9D, system management data 9E, setting data 9Z and the like.

  The control program 9 </ b> A can provide functions for realizing processing regarding various operations of the electronic device 1. The function provided by the control program 9A includes a function of adjusting the luminance of the display 2A based on the detection result of the illuminance sensor 4. The functions provided by the control program 9A include a function of invalidating the operation on the touch screen 2B based on the detection result of the proximity sensor 5. The functions provided by the control program 9A include the function of realizing a call by controlling the communication unit 6, the receiver 7, the microphone 8 and the like. The functions provided by the control program 9A include the function of controlling the imaging process of the camera 12. The functions provided by the control program 9A include the function of controlling the light emission of the lamp 13. The functions provided by the control program 9A include a function of controlling communication with an external device connected via the connector 14. The function provided by the control program 9A includes a function of performing various controls such as changing information displayed on the display 2A in accordance with the gesture determined based on the detection result of the touch screen 2B. The function provided by the control program 9A includes a function of detecting the movement, stop, and the like of the user carrying the electronic device 1 based on the detection result of the acceleration sensor 15. The function provided by the control program 9A includes the function of executing terminal diagnosis processing based on the detection result of the IC card reader 18. The functions provided by the control program 9A include the function of executing processing based on the current position based on the signal acquired from the GPS receiver 19.

  The terminal diagnostic tool 9 </ b> B can provide various functions to support the user through interactive interaction regarding the use of the electronic device 1. The terminal diagnostic tool 9B executes a terminal diagnostic process for diagnosing a state of the terminal (hereinafter, appropriately described as “symptom”) including an event caused by setting values set for various functions of the electronic device 1 Thus, it is possible to provide a function of notifying the user of the diagnosis result and executing processing corresponding to the symptom of the terminal according to the user operation. The terminal diagnosis process is executed by an operation of an icon of a terminal diagnosis tool or an operation of holding an IC (Integrated Circuit) card dedicated to terminal diagnosis over the electronic device 1. Various functions provided in the electronic device 1 include, for example, communication functions including connection to the Internet and calls performed via the communication unit 6, a screen control function on the display 2A, a ring tone output from the receiver 7, and the speaker 11 Volume adjustment function to adjust the volume of media audio such as music and video output from a character input function to control character input by touch operation via touch screen 2B etc. to the user via display 2A or lamp 13 etc. And a notification function for executing predetermined notification.

  The terminal diagnostic process executed by the terminal diagnostic tool 9B determines whether each of the set values set for various functions included in the electronic device 1 is a determined value, and at least one of the set values of the various functions. If it is determined that one is not the determined value, the process of changing the set value determined not to be the determined value to the determined value is performed when the predetermined user operation is performed. The terminal diagnostic process executed by the terminal diagnostic tool 9B includes a process of not changing a plurality of setting values when it is determined that all the setting values of various functions are determined values. The determined value may be, for example, an initial set value set at the time of factory shipment for various functions of the electronic device 1.

  The terminal diagnostic process executed by the terminal diagnostic tool 9B determines whether or not a plurality of setting values corresponding to each of the various functions provided in the electronic device 1 is a determined value, and at least one of the plurality of setting values. When it is determined that the value is not the determined value, a process of displaying on the display 2A a notification regarding the function corresponding to the setting value determined not to be the determined value is included. The terminal diagnosis process executed by the terminal diagnosis tool 9B includes an event caused by a setting value determined to be not a determined value by displaying on the display 2A a diagnosis result notification screen to which the first object is allocated. Processing for notifying the user of the symptoms of B as a diagnosis result. The first object is described with characters for notifying the user of the symptom of the terminal, and has a predetermined operation range for receiving a user operation. The user can operate the first object by touch operation.

  In the diagnosis result notification screen, for example, a first object in which a terminal symptom related to a communication function, a screen control function, a ring tone volume adjustment function, a media volume adjustment function, a character input function, a notification function, etc. is described is displayed on the display 2A. Ru. The item described in the first object as the terminal condition is a content for notifying an item which is presumed to be inconvenient for the user about the state of the terminal. As for the communication function, for example, “the Internet can not be connected” and “the telephone can not be used” are expected as contents described in the first object. As for the screen control function, for example, “the screen is rotated”, “the screen is immediately turned off”, and the like are expected as contents described in the first object. For the ringing tone volume adjustment function, for example, “ringing tone does not sound”, “ringing tone can not be heard”, and the like are expected as contents described in the first object. With regard to the media volume adjustment function, for example, "No sound of music and video" and "No sound of music and video" can be expected as contents described in the first object. As for the character input function, "character input method has changed" or the like is expected as the content described in the first object. As for the notification function, it is expected that “the lamp is kept on” and “the icon at the top of the screen does not disappear” as the contents described in the first object.

  The terminal diagnosis process executed by the terminal diagnosis tool 9B changes the setting value determined to be not the determined value to the determined value when the user operation on the first object is detected on the diagnosis result notification screen. It includes a process of displaying on the display 2A a treatment reception screen to which the second object to be executed is allocated. The second object has a predetermined operation range for receiving a user operation for executing a process of changing the setting value determined to be not the determined value into the determined value. The user can operate the second object by the touch operation. The terminal diagnosis process executed by the terminal diagnosis tool 9B includes a process of changing the setting value determined not to be the decided value to the decided value when the second object is selected on the treatment reception screen. When the second object is selected by the user, the electronic device 1 automatically cancels the cause of the symptom occurring in the terminal due to the setting value.

  The terminal diagnostic process executed by the terminal diagnostic tool 9B includes the electronic device 1 in addition to determining whether a plurality of setting values corresponding to each of the various functions of the electronic device 1 are determined values. This includes determining whether or not various functions are enabled. That is, the electronic device 1 reveals not only the cause of the setting value but also the cause of the symptom occurring in the terminal, not the setting value. As will be described in detail later, as an example, if the SIM (Subscriber Identification Module) card is not inserted in the electronic device 1, the terminal diagnosis processing derives a determination result indicating that the communication function is not valid, A diagnostic result notification screen is displayed on the display 2A for notifying the user of the terminal symptom according to the determination result, that is, "the Internet is not connected", "the telephone can not be used", and the like.

  The terminal diagnosis reference table 9C is a table to be referred to in the terminal diagnostic process executed by the terminal diagnostic tool 9B. FIGS. 2 to 9 are diagrams showing examples of the terminal diagnosis reference table according to the embodiment.

  FIG. 2 is a table for deriving a symptom "the Internet is not connected" by the terminal diagnosis process. If at least one confirmation item included in the table shown in FIG. 2 is “YES” by the terminal diagnostic processing, the electronic device 1 notifies the user of the “inconvenient Internet connection” symptom. The confirmation item shown in FIG. 2 is a check item to find out the cause of the symptom of “the Internet can not be connected”. In the example shown in FIG. 2, as confirmation items corresponding to the auto-correspondence possible factor, for example, three of "in-flight mode: ON", "data communication setting: OFF", and "Wi-Fi (registered trademark): OFF" Item is included.

  The factor that can be automatically coped with is a matter resulting from the setting value set in various functions of the electronic device 1 among the causes causing the symptoms of the terminal. For example, if "in-flight mode: ON" is "YES" as a result of the terminal diagnosis processing, the electronic device 1 inquires of the user whether treatment of a symptom of the terminal is desired, and if there is a request from the user The current setting value for the mode is automatically changed from the "ON" state to the "OFF" state. Further, as a result of the terminal diagnosis processing, also in the case of “data communication setting: OFF” and “Wi-Fi (registered trademark): OFF”, the electronic device 1 performs the data communication setting if there is a request from the user. The current setting value of and the current setting value for Wi-Fi (registered trademark) are automatically changed from the "OFF" state to the "ON" state.

  The factor that can not be automatically handled is a matter that is not attributable to the setting values set in the various functions of the electronic device 1 among the causes that cause the symptoms of the terminal. In the example illustrated in FIG. 2, for example, three items “SIM card not inserted”, “out of service area”, and “data use restriction state” are included. For example, if the result of the terminal diagnosis processing is “SIM card not inserted”, the electronic device 1 notifies the user that the symptom “the Internet can not be connected” is caused due to the SIM card not inserted. In the case where the electronic device 1 is "out of service" or "data use restriction state" as a result of the terminal diagnostic processing, the symptom "the Internet can not be connected" is "out of service" or "data use restriction state". To notify the user that it is happening due to When the electronic device 1 determines that the plurality of confirmation items corresponding to the factor that can not be automatically handled become “YES” as a result of the terminal diagnosis processing, the causes “the Internet can not be connected” are caused one by one. Notify the user. In addition, when a plurality of confirmation items corresponding to the factor that can not be automatically handled become "YES" as a result of the terminal diagnosis processing, when notifying the user of the cause causing the symptom "the Internet is not connected" to the user one by one Prioritize the priority of. For example, when all of "SIM card not inserted", "out of service area", and "data use restriction state" correspond to "YES" as a result of the terminal diagnostic processing, the electronic device 1 "SIM card not inserted"-> " Notify the user in the following order: out of service area → data usage restriction status.

  FIG. 3 is a table for deriving a symptom that “the telephone can not be used” by the terminal diagnosis processing. If at least one confirmation item included in the table shown in FIG. 3 is “YES” by the terminal diagnostic process, the electronic device 1 notifies the user of a “phone can not be used” symptom. The confirmation item shown in FIG. 3 is a check item for finding out the cause of the symptom of “the telephone can not be used”. In the example shown in FIG. 3, one item “in-flight mode: ON” is included as a confirmation item corresponding to the automatic response possible factor. For example, when "in-flight mode: ON" is "YES" as a result of the terminal diagnosis processing, the electronic device 1 sets the current setting value for the in-flight mode to "ON" from the state of "ON" if there is a user request. By changing the state to "OFF", the state of the terminal can be automatically changed to the state in which the telephone can be used. Further, in the example shown in FIG. 3, “SIM card not inserted” and “out of service area” are included as confirmation items corresponding to the factor that can not be automatically handled. In addition, the notification to the user which the electronic device 1 performs as a result of a terminal diagnostic process is the same as that of the case shown in said FIG.

  FIG. 4 is a table for deriving a symptom of “the screen is rotated” by the terminal diagnosis process. If the confirmation item included in the table shown in FIG. 4 is “YES” by the terminal diagnosis processing, the electronic device 1 notifies the user of a symptom “the screen is rotated”. The confirmation item shown in FIG. 4 is a check item for finding out the cause of the symptom of “the screen is rotating”. In the example shown in FIG. 4, one item “screen rotation: ON” is included as a confirmation item corresponding to the automatic response possible factor. For example, if "screen rotation: ON" is "YES" as a result of the terminal diagnostic processing, the electronic device 1 may change the current setting value for the screen rotation from "ON" to "on" if there is a user request. By changing to the state of "OFF", the state of the terminal can be automatically changed to the state in which the screen does not rotate. Note that the table shown in FIG. 4 does not include the confirmation item corresponding to the factor that can not be automatically coped with, since it is difficult to think of a cause other than the factor that can be coped with automatically as a cause that causes the symptom of “the screen rotates”.

FIG. 5 is a table for deriving a symptom of “screen disappears immediately” by the terminal diagnosis process. If the confirmation item included in the table shown in FIG. 5 is “YES” by the terminal diagnosis processing, the electronic device 1 notifies the user of a symptom “the screen is immediately turned off”. The confirmation item shown in FIG. 5 is a check item to find out the cause of the symptom of “the screen disappears immediately”. In the example shown in FIG. 5, one item “screen time-out time <T ₁ ” is included as a confirmation item corresponding to the automatic response possible factor. For example, if "screen time-out time <T ₁ " is "YES" as a result of the terminal diagnostic process, the electronic device 1 may, for example, the current setting value for the screen time-out time if there is a user request. By returning to the initial value, the state of the terminal can be automatically changed to a state in which the screen does not disappear immediately. The initial value is, for example, a set value at the time of product shipment, but any set value can be adopted as long as the time is sufficient for the user to feel that the screen will not disappear immediately. Note that, for the same reason as the example shown in FIG. 4, the table shown in FIG. 5 does not include the confirmation item corresponding to the auto-incapable factor.

FIG. 6 is a table for deriving a symptom of “the ringing tone does not sound” by the terminal diagnosis processing. If the confirmation item included in the table shown in FIG. 6 is “YES” by the terminal diagnostic processing, the electronic device 1 notifies the user of the symptom “the ringing tone does not sound”. The confirmation item shown in FIG. 6 is a check item to find out the cause of the symptom of “the ring tone does not ring”. In the example shown in FIG. 6, two items “manner mode: ON” and “ring volume <V ₁ ” are included as confirmation items corresponding to the automatic response possible factor. For example, if "Manner mode: ON" is "YES" as a result of the terminal diagnostic processing, the electronic device 1 sets the current setting value for the manner mode to "ON" when the user requests it. By changing to the state of "OFF", the state of the terminal can be automatically changed to the state in which the ring tone sounds. Also, as a result of the terminal diagnosis processing, when “ring volume <V ₁ ” is “YES”, the ringing tone sounds the state of the terminal by, for example, returning the current setting value for the ringing volume to the initial value. It can be changed automatically to the state. The initial value is, for example, a set value at the time of product shipment, but any set value can be adopted as long as the volume is sufficient for the user to feel that the ringing tone is sounding. Note that, for the same reason as the example shown in FIG. 4, the table shown in FIG. 6 does not include the confirmation item corresponding to the auto-incapable factor.

FIG. 7 is a table for deriving a symptom that “sounds of music and video do not sound” by the terminal diagnosis processing. If the confirmation item included in the table shown in FIG. 7 is “YES” by the terminal diagnosis processing, the electronic device 1 notifies the user of the symptom “the sound of the music and the moving image does not sound” as a notification item. It will be. The confirmation item shown in FIG. 7 is a check item for finding out the cause of the symptom of “the sound of music and video does not sound”. In the example shown in FIG. 7, two items “manner mode: ON” and “media volume <V ₂ ” are included as confirmation items corresponding to the auto-correspondence enable factor. For example, if "Manner mode: ON" is "YES" as a result of the terminal diagnostic processing, the electronic device 1 sets the current setting value for the manner mode to "ON" when the user requests it. By changing to the state of “OFF”, it is possible to automatically change the current state of the terminal to a different state (a state in which music and video sounds are played). Also, as a result of the terminal diagnosis processing, when “media volume <V ₂ ” is “YES”, the current setting value of the media volume is different from the current state of the terminal by, for example, returning to the initial value. It can be automatically changed to (a state in which music and video sounds are played). The initial value is, for example, a set value at the time of product shipment, but any set value can be adopted as long as the volume is sufficient for the user to feel that music and moving image sounds are sounding. Note that, for the same reason as the example shown in FIG. 4, the table shown in FIG. 7 does not include the confirmation item corresponding to the auto-incapable factor.

  FIG. 8 is a table for deriving a symptom that “the character input method is changed” by the terminal diagnosis processing. If the confirmation item included in the table shown in FIG. 8 is “YES” by the terminal diagnosis processing, the electronic device 1 notifies the user of a symptom “character input method has changed”. The confirmation item shown in FIG. 8 is a check item for finding out the cause of the symptom "the character input method is changed". In the example illustrated in FIG. 8, one item of “IME (Input Method Editor) setting / initial setting” is included as a confirmation item corresponding to the automatic response possible factor. For example, as a result of the terminal diagnostic process, when “IME setting ≠ initial setting” is “YES”, the electronic device 1 returns the current setting value for IME setting to the initial setting if there is a user request. The character input method can be automatically changed to the original state. Note that, for the same reason as the example shown in FIG. 4, the table shown in FIG. 8 does not include the confirmation item corresponding to the auto-incapable factor.

  FIG. 9 is a table for deriving a symptom that “the lamp remains on / the icon at the top of the screen does not disappear” by the terminal diagnosis processing. The lighting of the lamp and the icons at the top of the screen correspond to those that notify the user of an incoming call and a reception. The upper part of the screen corresponds to, for example, a status bar. If the confirmation item included in the table shown in FIG. 9 is “YES” by the terminal diagnosis processing, the electronic device 1 says that “the lamp is on / the icon at the top of the screen does not disappear”. It will notify the user of the symptoms. The confirmation item shown in FIG. 9 is a check item to find out the cause of the symptom of “the lamp remains on / the icon at the top of the screen does not disappear”. In the example illustrated in FIG. 9, one item “incoming call / received notification” is included as a confirmation item corresponding to the automatic response possible factor. For example, if “reception / reception notification” is “YES” as a result of the terminal diagnosis process, the electronic device 1 may receive, for example, a batch notification, banner notification, and notification regarding reception or reception if there is a user request. By deleting the notification history of the area, it is possible to automatically change the lamp to the off state or the icon at the top of the screen to the erased state. If there is at least one of a notification regarding an incoming call and a notification regarding reception, “YES / Announced / received notification” is “YES” by the terminal diagnostic processing. Note that, for the same reason as the example shown in FIG. 4, the table shown in FIG. 9 does not include the confirmation item corresponding to the auto-incapable factor.

  As shown in the tables of FIG. 2, FIG. 6 and FIG. 7, when there are a plurality of confirmation items corresponding to the factor capable of automatically coping, the electronic device 1 selects the confirmation item that has become “YES” as a result of the terminal diagnosis processing. The current setting values can be changed collectively for all corresponding functions.

  The terminal diagnostic tool database 9D records various data used to create a screen or the like provided to the user in the terminal diagnostic process executed by the terminal diagnostic tool 9B.

  The system management data 9E manages system data and status data of the electronic device 1. System data includes information on terminal settings such as communication functions including Internet connection and calls, screen control function, ring volume control function, media volume control function, character input function, notification function, and SIM card not inserted, out of service area And information on the terminal environment such as a data usage restriction state. The information on the terminal setting includes information on an airplane mode, data communication setting, Wi-Fi (registered trademark), manner mode, screen rotation, screen time-out time, ringing volume, media volume, setting of IME setting. Status data includes information on incoming and outgoing event notifications.

  The setting data 9 </ b> Z includes information of various settings related to the operation of the electronic device 1. The setting data 9Z includes, for example, information on factory setting values of various functions provided in the electronic device 1.

  The electronic device 1 may cooperate with the cloud storage via the communication unit 6 to access files and data stored in the cloud storage. The cloud storage may store part or all of programs and data stored in the storage 9.

  The controller 10 includes an arithmetic processing unit. The arithmetic processing unit includes, for example, a central processing unit (CPU), a system-on-a-chip (SoC), a micro control unit (MCU), a field-programmable gate array (FPGA), and a co-processor. It is not limited. The controller 10 comprehensively controls the operation of the electronic device 1 to realize various functions.

  Specifically, the controller 10 executes an instruction included in the program stored in the storage 9 while referring to the data stored in the storage 9 as necessary. Then, the controller 10 controls the function unit according to the data and the instruction, thereby realizing various functions. The functional unit includes, for example, the display 2A, the communication unit 6, the microphone 8, the speaker 11, the lamp 13, and the GPS receiver 19, but is not limited thereto. The controller 10 may change the control according to the detection result of the detection unit. The detection unit includes, for example, a touch screen 2B, a button 3, an illuminance sensor 4, a proximity sensor 5, a microphone 8, a camera 12, a lamp 13, an acceleration sensor 15, an azimuth sensor 16, an angular velocity sensor 17, and an IC card reader 18. Not limited to these.

  By executing the control program 9A, the controller 10 can realize various controls regarding the operation of the controller. The controller 10 can adjust the brightness of the display 2A based on the detection result of the illuminance sensor 4, for example. The controller 10 can invalidate the operation on the touch screen 2B based on the detection result of the proximity sensor 5, for example. The controller 10 can execute call processing by controlling, for example, the communication unit 6, the receiver 7, the microphone 8, and the like. The controller 10 can control, for example, an imaging process of the camera 12. The controller 10 can control, for example, the light emission of the lamp 13. The controller 10 can control, for example, communication with an external device connected via the connector 14. The controller 10 can execute various controls such as changing information displayed on the display 2A in accordance with the gesture determined based on the detection result of the touch screen 2B, for example. The controller 10 can detect, for example, movement, stop, and the like of the user carrying the own device based on the detection result of the acceleration sensor 15. The controller 10 can execute terminal diagnosis processing based on the detection result of the IC card reader 18, for example. The controller 10 can execute processing based on the current position based on, for example, a signal acquired from the GPS receiver 19.

  The controller 10 executes a terminal diagnosis tool 9B to execute a terminal diagnosis process for diagnosing a terminal symptom including an event caused by setting values set for various functions of the electronic device 1 and a diagnosis result. Can be notified to the user, and the processing corresponding to the symptom of the terminal can be realized according to the user operation. For example, the terminal diagnostic process implemented by the controller 10 executing the terminal diagnostic tool 9B determines whether or not a plurality of setting values corresponding to each of the various functions provided in the electronic device 1 are determined values, If it is determined that at least one of the plurality of setting values is not the determined value, and a predetermined user operation is performed, the setting value determined not to be the determined value is changed to the determined value, When it is determined that all of the set values are determined, it is possible to realize processing that does not change a plurality of set values.

  For example, the terminal diagnosis process executed by the controller 10 determines whether a plurality of setting values corresponding to each of the various functions provided in the electronic device 1 is a determined value, and at least one of the plurality of setting values is determined. When it is determined that the value is not the determined value, a process of displaying on the display 2A a notification regarding the function corresponding to the setting value determined not to be the determined value is included. For example, the terminal diagnosis process executed by the controller 10 includes an event caused by a setting value determined to be not a determined value by displaying a diagnosis result notification screen to which the first object is allocated on the display 2A. Processing for notifying the user of the symptoms of B as a diagnosis result. The first object is described with characters for notifying the user of the symptom of the terminal, and has a predetermined operation range for receiving a user operation. The terminal diagnosis process executed by the controller 10 is a treatment to which a second object is assigned to execute a process of changing the setting value determined not to be the decided value to the decided value when the operation on the first object is detected. A process of displaying the reception screen on the display 2A is included. The second object has a predetermined operation range for receiving a user operation for executing a process of changing the setting value determined to be not the determined value into the determined value. For example, the terminal diagnosis process executed by the controller 10 includes a process of changing the setting value determined not to be the decided value to the decided value when the second object is selected on the treatment reception screen.

  For example, in the diagnostic result notification screen displayed on the display 2A by the terminal diagnostic process executed by the controller 10, for example, a communication function, a screen control function, a ring tone volume adjustment function, a media volume adjustment function, a character input function, a notification A first object in which a terminal symptom related to a function or the like is described is displayed on the display 2A. The item described in the first object as the terminal condition is a content for notifying an item which is presumed to be inconvenient for the user about the state of the terminal. As for the communication function, for example, “the Internet can not be connected” and “the telephone can not be used” are expected as contents described in the first object. As for the screen control function, for example, “the screen is rotated”, “the screen is immediately turned off”, and the like are expected as contents described in the first object. For the ringing tone volume adjustment function, for example, “ringing tone does not sound”, “ringing tone can not be heard”, and the like are expected as contents described in the first object. With regard to the media volume adjustment function, for example, "No sound of music and video" and "No sound of music and video" can be expected as contents described in the first object. As for the character input function, "character input method has changed" or the like is expected as the content described in the first object. As for the notification function, it is expected that “the lamp is kept on” and “the icon at the top of the screen does not disappear” as the contents described in the first object.

  For example, in the terminal diagnostic process executed by the controller 10, in the terminal diagnostic process executed by the terminal diagnostic tool 9B, a plurality of setting values corresponding to each of various functions provided in the electronic device 1 are determined values or not In addition to what determines, what determines whether it is an effective state about the various functions with which the electronic device 1 is provided is included. That is, the electronic device 1 reveals not only the cause of the setting value but also the cause of the symptom occurring in the terminal, not the setting value. As will be described in detail later, as an example, if the SIM (Subscriber Identification Module) card is not inserted in the electronic device 1, the terminal diagnosis processing derives a determination result indicating that the communication function is not valid, A diagnostic result notification screen is displayed on the display 2A for notifying the user of the terminal symptom according to the determination result, that is, "the Internet is not connected", "the telephone can not be used", and the like.

  The speaker 11 outputs a sound signal sent from the controller 10 as a sound. The speaker 11 is used, for example, to output a ring tone and music. One of the receiver 7 and the speaker 11 may have the other function.

  The camera 12 executes an imaging process of converting an image taken by a user into an electric signal and recording the electric signal. The camera 12 can be used as a camera unit that can be used by switching between an in-camera for recording an image of an object facing the display 2A and an out-camera for recording an image of an object facing the opposite surface of the display 2A. , May be implemented in the electronic device 1 in a functionally and physically integrated state.

  The lamp 13 emits light in conjunction with various events in the terminal, such as incoming call, mail reception, event notification, and notification by application. The lamp 13 can also emit light by user operation regardless of the event of the terminal.

  The connector 14 is a terminal to which another device is connected. The connector 14 may be Universal Serial Bus (USB), High-Definition Multimedia Interface (HDMI (registered trademark)), Mobile High-definition Link (MHL), Light Peak, Thunderbolt (Thunderbolt), It may be a general-purpose terminal such as a LAN connector (Local Area Network connector) or an earphone microphone connector. The connector 14 may be a specially designed terminal such as a dock connector. Examples of devices connected to the connector 14 include, but are not limited to, an aircraft, a charger, an external storage, a speaker, a communication device, and an information processing device.

  The acceleration sensor 15 can detect the direction and magnitude of the acceleration acting on the electronic device 1. As one example of the embodiment, a three-axis acceleration sensor 15 that detects acceleration in the X-axis direction, the Y-axis direction, and the Z-axis direction can be employed. The acceleration sensor 15 may be a piezoresistive type, an electrostatic capacity type, a piezoelectric element type (piezoelectric type), a heat detection type MEMS (Micro Electro Mechanical Systems) type, a servo type which returns the movable coil operated by feedback current, Alternatively, it can be configured by a strain gauge type or the like. The acceleration sensor 15 sends the detection result to the controller 10. The controller 10 can execute various controls based on the detection result of the acceleration sensor 15. For example, when gravity acting on the electronic device 1 is output from the acceleration sensor 15 as acceleration, the controller 10 can execute control reflecting the direction of gravity acting on the electronic device 1.

  The direction sensor 16 can detect the direction of geomagnetism. The direction sensor 16 sends the detection result to the controller 10. The controller 10 can execute various controls based on the detection result of the direction sensor 16. For example, the controller 10 can specify the direction (orientation) of the electronic device 1 from the direction of geomagnetism, and can execute control that reflects the direction of the specified electronic device 1.

  The angular velocity sensor 17 can detect the angular velocity of the electronic device 1. The angular velocity sensor 17 sends the detection result to the controller 10. The controller 10 can execute various controls based on the detection result of the angular velocity sensor 17. For example, the controller 10 can realize control reflecting the rotation of the electronic device 1 based on the presence or absence of the angular velocity output from the angular velocity sensor 17.

  The controller 10 is not limited to the case where the detection results of the acceleration sensor 15, the azimuth sensor 16, and the angular velocity sensor 17 are individually used, and the detection results may be combined and used.

  The IC card reader 18 reads the information recorded on the IC card contactlessly. The IC card reader 18 sends the information read from the IC card to the controller 10. The information medium readable by the IC card reader 18 is not limited to, for example, an IC card conforming to the NFC standard or the like, and may include an RF (Radio Frequency) tag conforming to the RFID (Radio Frequency Identifier) standard.

  The GPS receiver 19 can receive radio signals of predetermined frequency bands from GPS satellites. The GPS receiver 19 demodulates the received radio wave signal, and sends out the processed signal to the controller 10.

  The electronic device 1 may include a vibrator. The vibrator vibrates part or all of the electronic device 1. The vibrator has, for example, a piezoelectric element or an eccentric motor to generate vibration. The electric device 1 may include an air pressure sensor. The air pressure sensor can detect the air pressure acting on the electronic device 1. The detection result of the barometric pressure sensor may include the amount of change in barometric pressure per unit time. The pressure change amount may be an absolute value or a value obtained by accumulating a scalar amount. The unit time may be set to any time. The barometric pressure sensor sends the detection result to the controller 10. The electronic device 1 may include a temperature sensor, a humidity sensor, a pressure sensor, and the like in addition to the above-described sensors. The electronic device 1 mounts a functional unit such as a battery that is naturally used to maintain the function of the electronic device 1 and a detection unit that is naturally used to realize control of the electronic device 1.

  An outline of processing of the electronic device 1 according to the embodiment will be described with reference to FIGS. 10 to 39. 10 to 39 are diagrams showing an outline of processing of the electronic device according to the embodiment. The process of the electronic device according to the embodiment includes a phase of a process of diagnosing a state of a terminal, and a phase of a process of notifying a user of a diagnosis result of the terminal and supporting the user.

  As shown in FIG. 10, when the “terminal diagnosis” is selected on the home screen 50 displayed on the display 2A as shown in FIG. 10 (Ph11a) or the IC card 100 dedicated to terminal diagnosis is deceived (Ph11b) And the terminal diagnosis tool 9B are executed to display the diagnosis start screen 60A on the display 2A (Ph12). The diagnosis start screen 60A includes an object 101 that can receive an instruction to start diagnosis from the user.

  FIG. 11 shows an example of the table matching result in the terminal diagnosis process. The table matching result is the result of terminal diagnosis derived based on the terminal diagnosis reference table 9C, and the setting value of the terminal (in-plane mode: ON / OFF etc.) recorded in the system management data 9C, and It is derived which item on the terminal diagnosis reference table 9C the operation status (SIM card not inserted, out of service area, etc.) corresponds to. The electronic device 1 performs interactive exchange with the user while switching the screen as the terminal diagnostic processing progresses. The electronic device 1 executes the terminal diagnosis process using the terminal diagnosis reference table 9C. As a result (R1) shown in FIG. 11, for example, “data communication setting: OFF” corresponds to “YES”. If so, it is estimated that the user is in trouble due to the condition that "the Internet is not connected". Therefore, as described later with reference to FIG. 12, the electronic device 1 gives the user the content of the notification regarding the function corresponding to the setting value determined not to be the determined value, that is, the terminal symptom of “the Internet can not connect”. Notify and execute processing to support the user for the condition that "the Internet is not connected". The symptoms of the terminal shown in FIG. 12 are events resulting from the set value. In the following description, as a result that the confirmation item corresponding to the automatic response possible factor in the terminal diagnosis reference table 9C corresponds to "YES", the symptom occurring in the terminal is an event caused by the setting value and the terminal diagnosis reference table As a result of the confirmation item corresponding to the factor 9C's automatically incapable corresponding being "YES", the symptom that occurs in the terminal is an event that is not due to the setting value.

  FIG. 12 notifies the user of the result of terminal diagnosis, and according to the result (R1) shown in FIG. 11, in the series of processes supporting the user according to the result of terminal diagnosis, The state of screen transition when notifying is shown.

  As shown in FIG. 12, when the object 101 is selected on the diagnosis start screen 60A (Ph 201), the electronic device 1 executes terminal diagnosis processing while referring to the terminal diagnosis reference table 9C (Ph 202). During execution of the terminal diagnosis process, the electronic device 1 displays a screen 61 indicating that terminal diagnosis is in progress on the display 2A.

  The electronic device 1 displays the screen 62A for notifying the user of the diagnosis result on the display 2A according to the result of the terminal diagnosis process (Ph203). The screen 62A includes an object 201 for notifying the user of the condition that "the Internet is not connected". The object 201 can receive the user's selection. When the electronic device 1 receives the selection of the object 201 from the user, the electronic device 1 executes processing for supporting the user for the symptom corresponding to the object 201. The process of supporting the user includes a process of automatically responding to the matter that can be dealt with by the change of the setting value, and a process of notifying the user of the matter that can not be dealt with by the change of the setting value. The object 201 is an example of a first object.

  When the object 201 is selected on the screen 62A (Ph 204), the electronic device 1 causes the display 2A to display the screen 63A including the object 301 that allows the user to select whether to treat the condition of “the Internet is not connected”. Display (Ph 205). The object 301 is an example of a second object.

  When the object 301 is selected on the screen 63A (Ph 206), the electronic device 1 executes a process of treating the condition that "the Internet is not connected" (Ph 207). Specifically, the electronic device 1 executes a process of changing the setting value of the data communication setting currently in the “OFF” state to the “ON” state. During the execution of the treatment, the electronic device 1 displays a screen 64 indicating that the treatment is in progress on the display 2A.

  After completing the process of Ph207, the electronic device 1 displays on the display 2A a screen 65A indicating that the process of treating the symptom of "the Internet can not be connected" is completed (Ph208). The screen 65A includes an object 401 for terminating the terminal diagnostic process.

  When the object 401 is selected on the screen 65A (Ph 209), the electronic device 1 ends the terminal diagnostic process and causes the display 2A to display the home screen 50 (Ph 210).

  Subsequently, another example of notifying the user of the result of the terminal diagnostic process will be described using FIGS. 13 to 15. In the example shown in FIG. 13 to FIG. 15, the state of the terminal is different from the example shown in FIG. 11 and FIG. Do.

  FIG. 13 shows another example of the table matching result in the terminal diagnosis process. As a result of the terminal diagnosis processing, for example, as shown in FIG. 13, the electronic device 1 “does not connect to the Internet” when “data communication setting: OFF” and “out of service” correspond to “YES”. And it is presumed that the user is inconvenient due to the condition that "the telephone can not be used". Therefore, as described later with reference to FIGS. 14 and 15, the electronic device 1 notifies the user of the terminal symptoms of “the Internet can not be connected” and “the telephone can not be used”, and the symptom “the Internet can not be connected”. , Perform processing to support the user. Among the terminal symptoms shown in FIG. 14 and FIG. 15, the symptom “the Internet is not connected” is an event caused by the setting value and not the setting value. Further, among the symptoms of the terminal shown in FIG. 14 and FIG. 15, the symptom that “the telephone can not be used” is an event that is not attributable to the set value.

  14 and 15 notify the user of the result of the terminal diagnosis, and in the series of processes supporting the user according to the result of the terminal diagnosis, the result of the terminal diagnosis process according to the result (R2) shown in FIG. Shows the state of screen transition when notifying the user of.

  As shown in FIG. 14, when the object 101 is selected on the diagnosis start screen 60A (Ph301), the electronic device 1 executes terminal diagnosis processing while referring to the terminal diagnosis reference table 9C (Ph302). During execution of the terminal diagnosis process, the electronic device 1 displays a screen 61 indicating that terminal diagnosis is in progress on the display 2A.

  The electronic device 1 displays the screen 62B for notifying the user of the diagnosis result on the display 2A according to the result of the terminal diagnosis process (Ph303). The screen 62B includes an object 201 for notifying the user of the condition that "the Internet is not connected" and an object 202 for notifying the user of the condition "the telephone can not be used." The object 201 and the object 202 can receive the user's selection. When the electronic device 1 receives the selection of the object 201 or the object 202 from the user, the electronic device 1 executes processing for supporting the user for the symptom corresponding to the selected object. The object 201 and the object 202 are an example of a first object.

  When the electronic device 1 selects the object 201 on the screen 62B (Ph 304), the electronic device 1 can cause the user to select whether or not to treat the symptom of “the Internet is not connected”, and a list of diagnostic results (screen 62B) is displayed on the display 2A (Ph 305).

  When the object 301 is selected on the screen 63A (Ph 306), the electronic device 1 executes a process of treating a symptom of "the Internet is not connected" (Ph 307). Specifically, the electronic device 1 executes a process of changing the setting value of the data communication setting currently in the “OFF” state to the “ON” state. During execution of the process shown in Ph307, the electronic device 1 causes the display 2A to display a screen 64 indicating that treatment is in progress.

  After completing the process of Ph307, the electronic device 1 displays on the display 2A a screen 66A for notifying the user of items that can not be resolved by the process of Ph307 among the causes of the symptom of "the Internet can not connect". (Ph 308). The screen 66A includes an object 401 for terminating the terminal diagnostic process, and an object 402 for returning to a list of diagnostic results (screen 62B). The screen 66A includes a notification on how to solve the problem that can not be resolved by the process of changing the setting value, that is, the characters "Let's move to a place where the radio wave can reach and cure the symptom".

  When the object 402 is selected on the screen 66A (Ph309), the electronic device 1 displays the screen 62B on the display 2A again (Ph310), as shown in FIG.

  When the object 202 is selected on the screen 62B (Ph311), the electronic device 1 displays on the display 2A a screen 66B for notifying the user that it is out of service regarding the symptom of "phone can not be used" (Ph312). The screen 66B includes an object 401 for terminating the terminal diagnostic process. The screen 66 </ b> B includes a notification on how to solve the problem that can not be resolved by the process of changing the setting value, that is, the characters “Let's move to a place where radio waves can reach and cure the symptom”. It should be noted that when the screen 66B is displayed on the display 2A, the user is notified all about the result of the terminal diagnostic process, and the treatment is completed for all the symptoms detected by the terminal diagnostic process. 62B) does not include the object 402. The object 402 may be included in the screen 66B so that the display can return to the list of diagnostic results (screen 62B).

  When the object 401 is selected on the screen 66B (Ph 313), the electronic device 1 ends the terminal diagnosis process and causes the display 2A to display the home screen 50 (Ph 314).

  If the object 401 is selected on the screen 66A shown in FIG. 14, the electronic device 1 can end the terminal diagnosis processing and display the home screen 50 on the display 2A as in the case of the above Ph 314.

  As described above, the electronic device 1 can be treated as a matter that can be treated by changing the setting value (for example, among the causes that cause the terminal symptom expected to be inconvenient for the user as a result of the terminal diagnostic process). Data communication setting: OFF) automatically copes with user operations, while notifying the user (for example, out of service) of matters (for example, out of service) that can not be dealt with by changing the setting value Can inform the user.

  In addition, the electronic device 1 performs processing for supporting the user individually for each symptom, for the symptom detected by the terminal diagnostic processing, such as “the Internet is not connected” or “the telephone can not be used”. For example, in FIG. 14 and FIG. 15, although the causes of the symptoms of "the Internet can not connect" and "the telephone can not be used" are common to "out of service", the Internet It notifies that it is out of service as the cause of the symptom of “do not connect”, and notifies that it is out of service as the cause of the symptom of “the telephone can not be used” according to the selection of the object 202 on the screen 62B. By doing this, it is possible to make the user recognize the cause one by one for each symptom that is considered to be inconvenient for the user. In addition, unless the terminal diagnostic process being executed is ended and the terminal diagnostic process is executed again, even if the state such as out of service is resolved, the user is notified of the acquired result by the terminal diagnostic process being executed. .

  Subsequently, another example of notifying the user of the result of the terminal diagnostic process will be described using FIGS. 16 to 18. The example shown in FIGS. 16 to 18 is different from the example shown in FIGS. 13 to 15 in that the state of the terminal corresponds not only to out of service but also to the data use restriction state.

  FIG. 16 shows another example of the table matching result by the terminal diagnosis process. As a result (R3) shown in FIG. 16, for example, the electronic device 1 corresponds to "YES in" "Data communication setting: OFF," "Out of service" and "Data use restriction state" as a result of the terminal diagnostic process. In this case, it is estimated that the user is in trouble due to the condition that "the Internet can not be connected" and "the telephone can not be used." Therefore, as described later with reference to FIGS. 17 and 18, the electronic device 1 notifies the user of the terminal symptoms of “the Internet is not connected” and “the telephone can not be used”, and “the Internet is not connected” and Perform processing to support the user regarding the condition that the telephone can not be used. Among the terminal symptoms shown in FIG. 17 and FIG. 18, the symptom “the Internet is not connected” is an event caused by the set value and is also an event not caused by the set value. Further, among the symptoms of the terminal shown in FIG. 17 and FIG. 18, the symptom that “the telephone can not be used” is an event not attributable to the setting value.

  FIGS. 17 and 18 notify the user of the result of terminal diagnosis, and among the series of processes supporting the user according to the result of terminal diagnosis, the result of terminal diagnosis processing according to the result (R3) shown in FIG. Shows the state of screen transition when notifying the user of.

  As shown in FIG. 17, when the object 101 is selected on the diagnosis start screen 60A (Ph401), the electronic device 1 executes a terminal diagnosis process (Ph402). During execution of the terminal diagnosis process, the electronic device 1 displays a screen 61 indicating that terminal diagnosis is in progress on the display 2A.

  The electronic device 1 displays the screen 62B for notifying the user of the diagnosis result on the display 2A according to the result of the terminal diagnosis process (Ph 403). The screen 62B includes an object 201 for notifying the user of the condition that "the Internet is not connected" and an object 202 for notifying the user of the condition "the telephone can not be used."

  When the electronic device 1 selects the object 201 on the screen 62B (Ph 404), the electronic device 1 can cause the user to select whether to treat the condition “the Internet is not connected” or not, and a list of diagnostic results (screen 62B) is displayed on the display 2A (Ph 405).

  When the object 301 is selected on the screen 63A (Ph 406), the electronic device 1 executes a process of treating a symptom of "the Internet is not connected" (Ph 407). Specifically, the electronic device 1 executes a process of changing the setting value of the data communication setting currently in the “OFF” state to the “ON” state. During the execution of the treatment, the electronic device 1 displays a screen 64 indicating that the treatment is in progress on the display 2A.

  After completing the process of Ph407, the electronic device 1 displays on the display 2A a screen 66A for notifying the user that one of the causes that can not be resolved by the process of Ph407 among the causes of the symptom of "the Internet can not connect". Display (Ph408). The screen 66A includes an object 401 for terminating the terminal diagnostic process, and an object 402 for returning to a list of diagnostic results (screen 62B).

  When the object 402 is selected on the screen 66A (Ph 409), the electronic device 1 displays the screen 62B on the display 2A again (Ph 410) as shown in FIG.

  When the object 201 is selected on the screen 62B (Ph 411), the electronic device 1 gives the user the other of the items that can not be resolved by the process of Ph 407, that is, the data use restriction state of not notifying the user with Ph 408. The notification screen 66C is displayed on the display 2A (Ph 412). The screen 66C includes, for example, an object 401 for terminating the terminal diagnostic process, and an object 402 for returning to the screen 62B. The screen 66C includes a notification on a method for solving a problem that can not be resolved by the process of changing the setting value, that is, a character of “the upper limit can be changed by the setting application”.

  When the object 401 is selected on the screen 66C, the electronic device 1 can end the terminal diagnostic process and display the home screen 50 on the display 2A. When the object 402 is selected on the screen 66C, the electronic device 1 can display the screen 62B on the display 2A.

  As described above, the electronic device 1 corresponds to a plurality of items which can not be dealt with by the change of the setting value among the causes causing the terminal symptom expected to be inconvenient for the user as a result of the terminal diagnostic processing. In this case, notify the user one by one about the applicable matters. For example, as shown in FIG. 16, when the terminal state is “out of service” and “data use restriction state”, the electronic device 1 notifies the user of both “out of service” and “data use restriction state” at one time. Do not do it, notify users one by one. The purpose is to make it easier for the user to recognize the state of the terminal.

  Among the causes causing the terminal symptom that is expected to be inconvenient for the user as a result of the terminal diagnostic processing, the electronic device 1 corresponds to any of the items that can not be dealt with by the change of the setting value. It may be decided in advance whether to give priority to notification. For example, as shown in FIG. 16, when the state of the terminal is "out of service" and "data use restriction state", the user is preferentially notified that "out of service" is given rather than "data use restriction state". The user (or the user's family etc.) intentionally sets the data use restriction in some cases, and it is in view of the fact that it is not necessarily inconvenient for the user. Also, if the terminal status corresponds to all of "SIM card not inserted", "out of service area" and "data usage restricted state" as a result of terminal diagnostic processing, the user is notified with "SIM card not inserted" as the highest priority. May be If the status of the terminal is out of service, the status of the terminal may change from out of service to service if the user simply moves, but if the SIM card is not inserted in the terminal, the user intends It is in view of the fact that it is impossible to cope with symptoms other than inserting a SIM card.

  Subsequently, another example of notifying the user of the result of the terminal diagnostic process will be described using FIGS. 19 to 21. FIG. Hereinafter, an example will be shown in which the result of the terminal diagnostic process differs depending on the state of the terminal when the terminal diagnostic process is executed.

  FIG. 19 shows an example of the transition of the table matching result by the terminal diagnosis process. In FIG. 19, the table matching result in the left column shown in FIG. 19 corresponds to the result of the terminal diagnosis processing shown in FIG. The table matching result in the right column shown in FIG. 19 corresponds to the result of the terminal diagnosis processing shown in FIG.

  As a result (R4) shown in the left column of FIG. 19, for example, the result of the terminal diagnosis processing of the electronic device 1 is “data communication setting: OFF”, “out of service” and “data use restriction state” is “YES” When it corresponds to, it is estimated that the problem occurs to the user due to the condition that "the Internet can not be connected" and "the telephone can not be used". Therefore, as described later with reference to FIG. 20, the electronic device 1 notifies the user of the symptoms that “the Internet can not be connected” and “the telephone can not be used”, and “the Internet can not be connected” and “the telephone can not be used”. Execute processing to support the user for the symptom. Furthermore, as a result of the terminal diagnosis process executed again, the electronic device 1 may, for example, “Internet use restriction state” corresponds to “YES”, as shown in the right column of FIG. 19 (R5). It is estimated that the user is inconvenient due to the condition of “not connected”. Therefore, as described later with reference to FIG. 21, the electronic device 1 notifies the user of the condition that “the Internet is not connected”, and executes processing for supporting the user for the condition “the Internet is not connected”.

  FIG. 20 and FIG. 21 notify the user of the result of terminal diagnosis, and among the series of processes supporting the user according to the result of terminal diagnosis, the terminal diagnostic process according to the result (R4 and R5) shown in FIG. The state of the screen transition in the case of notifying a user of the result of is shown.

  As shown in FIG. 20, when the object 101 is selected on the diagnosis start screen 60A (Ph 501), the electronic device 1 executes terminal diagnosis processing while referring to the terminal diagnosis reference table 9C (Ph 502). During execution of the terminal diagnosis process, the electronic device 1 displays a screen 61 indicating that terminal diagnosis is in progress on the display 2A.

  The electronic device 1 displays the screen 62B for notifying the user of the diagnosis result on the display 2A according to the result of the terminal diagnosis process (Ph 503). The screen 62B includes an object 201 for notifying the user of the condition that "the Internet is not connected" and an object 202 for notifying the user of the condition "the telephone can not be used."

  When the electronic device 1 selects the object 201 on the screen 62B (Ph 504), the electronic device 1 can cause the user to select whether or not to treat the symptom of “the Internet is not connected”, and a list of diagnostic results (screen 62B) is displayed on the display 2A (Ph 505).

  When the object 301 is selected on the screen 63A (Ph 506), the electronic device 1 executes a process of treating a symptom of "the Internet is not connected" (Ph 507). Specifically, the electronic device 1 executes a process of changing the setting value of the data communication setting currently in the “OFF” state to the “ON” state. During the execution of the treatment, the electronic device 1 displays a screen 64 indicating that the treatment is in progress on the display 2A.

  After completing the process of Ph507, the electronic device 1 causes the display 2A to display the screen 66A for notifying the user that one of the causes that can not be resolved by the process of Ph507 among the causes of the symptom "the Internet is not connected". Display (Ph 508). The screen 66A includes an object 401 for terminating the terminal diagnostic process, and an object 402 for returning to a list of diagnostic results (screen 62B).

  When the object 401 is selected on the screen 66A (Ph 509), the electronic device 1 ends the terminal diagnostic process shown in FIG. 20 and displays the home screen 50 on the display 2A as shown in FIG. 21 (Ph 510) .

  When “Terminal diagnosis” is selected on the home screen 50 displayed on the display 2A (Ph 511), the electronic device 1 executes the terminal diagnosis tool 9B again to display the diagnosis start screen 60B on the display 2A ( Ph 512). Although the display mode is different from the diagnosis start screen 60A described above, the diagnosis start screen 60B is merely a modification of the terminal diagnostic tool 9B and the appearance thereof, and has the same function as the diagnosis start screen 60A. And a diagnosis start object 101 that can receive an instruction to start a diagnosis. Hereinafter, the description will be continued on the assumption that the out-of-range terminal has been eliminated until the terminal diagnostic process shown in FIG. 21 is started.

  When the object 101 is selected on the diagnosis start screen 60B (Ph 513), the electronic device 1 executes a terminal diagnosis process (Ph 514). During execution of the terminal diagnosis process, the electronic device 1 displays a screen 61 indicating that terminal diagnosis is in progress on the display 2A.

  The electronic device 1 displays the screen 62A for notifying the user of the diagnosis result on the display 2A according to the result of the terminal diagnosis process (Ph 515). Since the screen 62A is resolved out of service before the terminal diagnosis process of Ph 514 starts, unlike the screen 62B showing the result of the terminal diagnosis process shown in FIG. It contains only the object 201 to be notified.

  When the object 201 is selected on the screen 62A (Ph 516), the electronic device 1 displays on the display 2A a screen 66C notifying the user of the data use restriction state regarding the symptom of "the Internet is not connected" (Ph 517) ). The screen 66C includes an object 401 for terminating the terminal diagnostic process.

  When the object 401 is selected on the screen 66C, the electronic device 1 can end the terminal diagnostic process and display the home screen 50 on the display 2A.

  As described above, when the terminal diagnostic process under execution is terminated and the terminal diagnostic process is executed again, the electronic device 1 sends the diagnostic result according to the state of the terminal when the terminal diagnostic process is executed to the user. I can notify.

  Another example of notifying the user of the result of the terminal diagnostic process will be described using FIGS. 22 and 23. Hereinafter, an example of notification to the user when the state of the terminal corresponds to only a matter that can not be dealt with by changing the setting value as a result of the terminal diagnostic process will be described.

  FIG. 22 shows another example of the table matching result in the terminal diagnosis process. As a result (R6) shown in FIG. 22, for example, when the "out of service" corresponds to "YES" as a result of the terminal diagnosis processing, the electronic device 1 says that "the Internet can not be connected" and "the telephone can not be used". It is estimated that the condition is causing inconvenience to the user. Therefore, as described later with reference to FIG. 23, the electronic device 1 notifies the user of the symptoms that “the Internet can not be connected” and “the telephone can not be used”, and “the Internet can not be connected” and “the telephone can not be used”. Perform processing to support the user for symptoms.

  FIG. 23 notifies the user of the result of terminal diagnosis, and among the series of processes supporting the user according to the result of terminal diagnosis, the user of the result of terminal diagnosis processing according to the result (R6) shown in FIG. The state of screen transition when notifying is shown.

  As shown in FIG. 23, when the object 101 is selected on the diagnosis start screen 60A (Ph601), the electronic device 1 executes terminal diagnosis processing while referring to the terminal diagnosis reference table 9C (Ph602). During execution of the terminal diagnosis process, the electronic device 1 displays a screen 61 indicating that terminal diagnosis is in progress on the display 2A.

  The electronic device 1 displays the screen 62B for notifying the user of the diagnosis result on the display 2A according to the result of the terminal diagnosis process (Ph603). The screen 62B includes an object 201 for notifying the user of the condition that "the Internet is not connected" and an object 202 for notifying the user of the condition "the telephone can not be used."

  When the object 201 is selected on the screen 62B (Ph 604), the electronic device 1 displays, on the display 2A, a screen 66A notifying the user that it is out of service regarding the symptom of "the Internet is not connected" (Ph 605). The screen 66A includes an object 401 for terminating the terminal diagnostic process, and an object 402 for returning to a list of diagnostic results (screen 62B).

  When the object 402 is selected on the screen 66A (Ph 606), the electronic device 1 displays the screen 62B on the display 2A again (Ph 607).

  When the object 202 is selected on the screen 62B (Ph 608), the electronic device 1 displays on the display 2A a screen 66B notifying the user that the phone is out of range regarding the symptom of "phone can not be used" (Ph 609). The screen 66B includes an object 401 for terminating the terminal diagnostic process. The screen 66B does not include the object 402 to be returned to the list of diagnostic results (screen 62B) because the user is notified of all the results of the terminal diagnostic process.

  When the object 401 is selected on the screen 66B, the electronic device 1 can end the terminal diagnostic process and display the home screen 50 on the display 2A. Similarly, when the object 401 is selected on the screen 66A shown in the above Ph 605, the electronic device 1 can end the terminal diagnostic process and display the home screen 50 on the display 2A.

  As described above, when the cause of the terminal symptom expected to be inconvenient for the user is only a matter (for example, out of service area) which can not be dealt with by changing the setting value, as described above, The user can be notified of the effect (for example, out of service area) to the user one by one for each symptom.

  Another example of notifying the user of the result of the terminal diagnostic process will be described using FIGS. 24 to 29. FIG. Hereinafter, an example of notification to the user when the state of the terminal corresponds to only the matter that can be dealt with by the change of the setting value as a result of the terminal diagnostic process will be described.

FIG. 24 shows another example of the table matching result in the terminal diagnosis process. As a result (R7) shown in FIG. 24, for example, the electronic device 1 determines that “data communication setting: OFF”, “screen rotation: ON”, “reception / reception notification”, and the like as a result (R7) shown in FIG. "If the screen time-out time <T ₁ " corresponds to "YES", "The Internet is not connected", "The screen rotates", "The lamp stays on / The icon at the top of the screen does not disappear." , And it is estimated that the problem occurs to the user due to the condition that the screen disappears immediately. Therefore, as described later with reference to FIGS. 25 to 28, the electronic device 1 “does not connect to the Internet”, “the screen is rotating”, “the lamp is on / the icon at the top of the screen disappears. "Not connected", "The screen is rotating", "The lamp is on / the icon at the top of the screen does not disappear". And the process of supporting the user for the symptoms of “screen disappears immediately”.

  FIGS. 25 to 28 notify the user of the result of terminal diagnosis, and among the series of processes for supporting the user according to the result of terminal diagnosis, the result of terminal diagnosis processing according to the result (R7) shown in FIG. Shows the state of screen transition when notifying the user of. FIG. 29 shows a transition of setting change performed by the electronic device 1 in a series of support processing subsequent to the terminal diagnosis processing.

  As shown in FIG. 25, when the object 101 is selected on the diagnosis start screen 60A (Ph 701), the electronic device 1 executes a terminal diagnosis process while referring to the terminal diagnosis reference table 9C (Ph 702). During execution of the terminal diagnosis process of Ph 702, the electronic device 1 displays a screen 61 indicating that terminal diagnosis is in progress on the display 2A.

  The electronic device 1 displays the screen 62C for notifying the user of the diagnosis result on the display 2A according to the result of the terminal diagnosis process (Ph 703). The screen 62C includes an object 201 for notifying the user of a symptom that "the Internet is not connected", an object 203 for notifying a user of a symptom of "the screen is rotated", and "the lamp remains lit (the icon at the top of the screen And the object 205 for notifying the user of the symptom that “the screen will disappear immediately”.

  When the electronic device 1 selects the object 201 on the screen 62C (Ph 704), the electronic device 1 can cause the user to select whether to treat the symptom of “the Internet is not connected” or not, and a list of diagnostic results (screen 62C) is displayed on the display 2A (Ph705).

  When the object 301 is selected on the screen 63A (Ph 706), the electronic device 1 executes a process of treating a symptom of "the Internet is not connected" (Ph 707). Specifically, the electronic device 1 executes a process of changing the setting value of the data communication setting currently in the “OFF” state to the “ON” state. By the process of Ph 707, the setting of the electronic device 1 shifts from the setting state shown by 29-1 in FIG. 29 to the setting state shown by 29-2 in FIG. During the execution of the treatment, the electronic device 1 displays a screen 64 indicating that the treatment is in progress on the display 2A.

  After completing the process of Ph 707, the electronic device 1 displays on the display 2A a screen 65A indicating that the process of treating the symptom of “the Internet can not be connected” is completed (Ph 708). The screen 65A includes an object 401 for terminating the terminal diagnostic process and an object 402 for returning to a list of diagnostic results (screen 62C).

  When the object 402 is selected on the screen 65A (Ph 709), the electronic device 1 displays the screen 62C on the display 2A again (Ph 710) as shown in FIG. At this time, since the electronic device 1 has completed the treatment for the condition “the Internet is not connected” by the process of Ph 707, an image G1 notifying the user that the condition “the Internet is not connected” has been treated is It is superimposed on the object 201 and displayed.

  Subsequently, when the object 203 is selected on the screen 62C (Ph 711), the electronic device 1 can cause the user to select whether to treat the symptom of “the screen rotates” or not, and the diagnosis result The screen 63B including the object 302 for returning to the list of screens (screen 62C) is displayed on the display 2A (Ph 712).

  When the object 301 is selected on the screen 63B (Ph 713), the electronic device 1 executes a process of treating a symptom of "the screen is rotated" (Ph 714). Specifically, the electronic device 1 executes a process of changing the setting value of the screen rotation currently in the “ON” state to the “OFF” state. By the process of Ph 714, the setting of the electronic device 1 shifts from the setting state shown by 29-2 in FIG. 29 to the setting state shown by 29-3 in FIG. During the execution of the treatment, the electronic device 1 displays a screen 64 indicating that the treatment is in progress on the display 2A.

  After completing the process of Ph 714, the electronic device 1 displays a screen 65B indicating that the process of treating the symptom of “the screen is rotating” is completed on the display 2A (Ph 715). The screen 65B includes an object 401 for terminating the terminal diagnostic process and an object 402 for returning to a list of diagnostic results (screen 62C).

  When the object 402 is selected on the screen 65B (Ph 716), the electronic device 1 displays the screen 62C on the display 2A again (Ph 717) as shown in FIG. At this time, the electronic device 1 completes the treatment for the symptom of “the screen is rotated” by the processing of Ph 714, and thus the image G1 informing the user that the treatment of the symptom of “the screen is rotated” has been completed. Is superimposed on the object 203 and displayed.

  Subsequently, when the object 204 is selected on the screen 62C (Ph 718), the electronic device 1 determines whether to treat the condition that "the lamp remains on (the icon at the top of the screen does not disappear)" The display 2A displays a screen 63C including an object 301 that can be selected by the user and an object 302 that returns to the list of diagnostic results (screen 62C) (Ph719).

  When the object 301 is selected on the screen 63C (Ph 720), the electronic device 1 executes a process of treating a symptom of "the lamp remains on (the icon at the top of the screen does not disappear)" (Ph 721). Specifically, the electronic device 1 is in a state in which the lamp is turned off or in a state in which the icon at the top of the screen is erased by deleting a batch notification regarding incoming or receiving, a banner notification, and a notification history of the notification area. Execute the process to change. By the process of Ph 721, the setting of the electronic device 1 shifts from the setting state shown as 29-3 in FIG. 29 to the setting state shown as 29-4 in FIG. 29. During the execution of the treatment, the electronic device 1 displays a screen 64 indicating that the treatment is in progress on the display 2A.

  After completing the process of Ph 721, the electronic device 1 displays on the display 2A a screen 65C indicating that the process of treating the symptom of “the lamp remains on (the icon at the top of the screen does not disappear)” is completed ( Ph 722). The screen 65C includes an object 401 for terminating the terminal diagnostic process and an object 402 for returning to a list of diagnostic results (screen 62C).

  When the object 402 is selected on the screen 65C (Ph 723), the electronic device 1 displays the screen 62C on the display 2A again (Ph 724) as shown in FIG. At this time, the electronic device 1 completes the treatment for the symptom “the lamp stays on (the icon at the top of the screen does not go off)” by the processing of Ph 721 and so “the lamp remains on (screen An image G1 is displayed superimposed on the object 204 to notify the user that treatment has been completed for the condition that the icon at the top does not disappear.

  Subsequently, when the object 205 is selected on the screen 62C (Ph 725), the electronic device 1 can cause the user to select whether or not to treat the symptom of “the screen disappears immediately”, and the diagnosis A screen 63D including the object 302 to be returned to the list of results (screen 62C) is displayed on the display 2A (Ph 726). In addition, since the electronic device 1 notifies the user of all the symptoms other than the symptom that “the screen disappears immediately”, the object 63 returned to the list of diagnostic results (screen 62C) is included in the screen 63D. It does not have to be.

When the object 301 is selected on the screen 63D (Ph 727), the electronic device 1 executes a process of treating a symptom of “the screen disappears immediately” (Ph 728). Specifically, the electronic device 1, the time-out time T ₂ of the screen that is currently set, a long T _{d (e.g.,} default value) than T ₁ is a threshold to perform the process of changing to. By the process of Ph 728, the setting of the electronic device 1 shifts from the setting state shown by 29-4 in FIG. 29 to the setting state shown by 29-5 in FIG. During the execution of the treatment, the electronic device 1 displays a screen 64 indicating that the treatment is in progress on the display 2A.

  After completing the process of Ph 728, the electronic device 1 displays a screen 65D indicating that the process of treating the symptom of “the screen disappears immediately” is completed on the display 2A (Ph 729). The screen 65D includes an object 401 for terminating the terminal diagnostic process. The screen 65D notifies the user of all the results of the terminal diagnostic process, and the treatment is completed for all the symptoms detected by the terminal diagnostic process, so that the objects 402 included in the screens 65A to 65C are not included. The object 402 may be included in the screen 65D to return to the list of diagnostic results (screen 62C). In this case, an image G1 may be displayed superimposed on the object 205, informing the user that treatment has already been performed for the symptom of “the screen disappears immediately”.

  When the object 401 is selected on the screen 65D (Ph 730), the electronic device 1 ends the terminal diagnosis process and causes the display 2A to display the home screen 50 (Ph 731).

  Another example of notifying the user of the result of the terminal diagnostic process will be described using FIGS. 30 to 32. FIG. Hereinafter, an example of notification to the user when the items that can be dealt with by the change of the setting value as a result of the terminal diagnosis processing correspond to the causes of the symptoms of the two different terminals will be described.

  FIG. 30 shows another example of the table matching result in the terminal diagnosis process. As a result of terminal diagnosis processing, for example, as shown in FIG. 30, when "in-flight mode: ON" corresponds to "YES", the electronic device 1 performs "the Internet is not connected" and "the telephone can be used. It is estimated that the user is inconvenient due to the symptom of “no”. Therefore, as described later with reference to FIGS. 31 to 32, the electronic device 1 notifies the user of the symptoms that "the Internet can not be connected" and "the telephone can not be used", and "the Internet can not connect" and "the telephone can be used. Execute processing to support the user for the symptom of “No”.

  31 to 32 notify the user of the result of terminal diagnosis, and among the series of processes supporting the user according to the result of terminal diagnosis, the result of terminal diagnosis processing according to the result (R8) shown in FIG. Shows the state of screen transition when notifying the user of.

  As shown in FIG. 31, when the object 101 is selected on the diagnosis start screen 60A (Ph801), the electronic device 1 executes a terminal diagnosis process while referring to the terminal diagnosis reference table 9C (Ph802). During execution of the terminal diagnosis process of Ph 802, the electronic device 1 displays a screen 61 indicating that terminal diagnosis is in progress on the display 2A.

  The electronic device 1 displays the screen 62B for notifying the user of the diagnosis result on the display 2A according to the result of the terminal diagnosis process (Ph 803). The screen 62B includes an object 201 for notifying the user of the condition that "the Internet is not connected" and an object 202 for notifying the user of the condition "the telephone can not be used."

  When the object 201 is selected on the screen 62B (Ph 804), the electronic device 1 can cause the user to select whether to treat the symptom of “the Internet is not connected”, and a list of diagnosis results (screen) 62B) is displayed on the display 2A (Ph 805).

  When the object 301 is selected on the screen 63A (Ph 806), the electronic device 1 executes a process of treating the condition that "the Internet is not connected" (Ph 807). Specifically, the electronic device 1 executes a process of changing the set value of the in-flight mode currently in the state of “ON” to the state of “OFF”. During execution of the process shown in Ph 807, the electronic device 1 causes the display 2A to display a screen 64 indicating that treatment is in progress.

  After the completion of the process of Ph807, the electronic device 1 displays a screen 65A indicating that the process of treating the symptom of "the Internet can not be connected" is completed on the display 2A (Ph808). The screen 65A includes an object 401 for terminating the terminal diagnostic process and an object 402 for returning to a list of diagnostic results (screen 62B). Here, the electronic device 1 executes a process to set the setting of the in-flight mode to "OFF" for the condition that "the Internet can not be connected", so that the cause of the condition that "the telephone can not be used" is also treated at the same time. It will be. However, the electronic device 1 leaves a route for guiding the user to the list of diagnostic results (screen 62B) by including the object 402 in the screen 65A. Depending on the user, it may be possible that it may not be understood that the solution to the problem of "the Internet can not be connected" leads to the solution of the condition of "the phone can not be used". To notify the user of the situation to be treated.

  When the object 402 is selected on the screen 65A (Ph 809), the electronic device 1 displays the screen 62B on the display 2A again (Ph 810), as shown in FIG. The electronic device 1 has completed the treatment for the condition “the Internet is not connected” by the processing of Ph 807, and the object 201 is given an image G1 notifying the user that the condition “the Internet is not connected” has been treated. Display superimposed.

  Subsequently, when the object 202 is selected on the screen 62B (Ph 811), the electronic device 1 includes a screen 63E that includes an object 301 that allows the user to select whether to treat the condition that “the telephone can not be used”. Is displayed on the display 2A (Ph 812).

  When the object 301 is selected on the screen 63E (Ph 813), the electronic device 1 executes a process of treating the condition that “the telephone can not be used” (Ph 814). As described above, in fact, with regard to the condition that "the Internet is not connected", the treatment for the condition that "the phone can not be used" is also completed by executing the process of setting the in-flight mode to "off" in Ph807. doing. Therefore, at Ph 814, the electronic device 1 internally does not execute a special process, but displays a fake image to make the user appear to be performing a process for the condition that "the telephone can not be used". To display the screen 64 on the display 2A.

  The electronic device 1 displays on the display 2A a screen 65E indicating that the processing for treating the symptom of "the telephone can not be used" is completed after a predetermined time has elapsed after the screen 64 is displayed on the display 2A (Ph 815 ). As described above, since the electronic device 1 does not execute any special processing for the “phone can not be used” symptom at Ph 814, the screen 64 is displayed on the display 2A as if the processing was actually performed. After a predetermined time has elapsed since the display, the screen 65E is displayed on the display 2A. The screen 65E includes an object 401 for terminating the terminal diagnostic process.

  When the object 401 is selected on the screen 65E (Ph 816), the electronic device 1 ends the terminal diagnostic process and causes the display 2A to display the home screen 50 (Ph 817).

  As described above, the electronic device 1 corresponds to the cause of the symptoms of the two different terminals by the matters that can be dealt with by the change of the setting value, and the processing for one symptom will complete the processing for the other symptom. Even in this case, it was ensured that the symptoms of the terminal were dealt with one by one by notifying the user of the symptoms of the terminal one by one and letting the user execute the processing for treating the symptoms one by one. Can be made easier to recognize.

  Subsequently, another example of notifying the user of the result of the terminal diagnostic process will be described using FIGS. 33 to 39. FIG.

  FIG. 33 and FIG. 34 show an example of processing for supporting the user for the symptom that the ringing tone does not sound as a result of the terminal diagnostic processing.

FIG. 33 shows another example of the table matching result in the terminal diagnosis process. As a result of the terminal diagnosis processing, for example, as shown in FIG. 33, the electronic device 1 is inconvenient for the user due to the condition that “the ringing tone does not sound” when “the ringing volume <V ₁ ” corresponds to “YES”. It is estimated that it is occurring. Therefore, as described later with reference to FIG. 34, the electronic device 1 executes a process of supporting the user for the symptom of “the ringing tone does not sound”.

  FIG. 34 shows an example of screen transition in a series of processes for notifying the user of the result of terminal diagnosis shown in FIG. 33 and supporting the user according to the result of terminal diagnosis.

As shown in FIG. 34, in the screen 63F displayed on the display 2A, the electronic device 1 selects an object 301 that allows the user to select whether to treat the symptom of “the ringing tone does not sound”. And (Ph 901), execute processing for treating the symptom of "the ringing tone does not sound" (Ph 902). Specifically, the electronic device 1, the ring volume that is currently set, a large volume (e.g., default value) than V ₁ is a threshold to perform the process of changing to.

  During execution of the process shown in Ph 902, the electronic device 1 displays a screen 64 indicating that treatment is in progress on the display 2A. The processing of the electronic device 1 until the screen 63F is displayed on the display 2A is basically the same as that of FIG. 12, 14, 15, 17, 18, 20, 21, 23, 25 to 28 described above. Therefore, the explanation is omitted.

  When the process of Ph 902 is completed, the electronic device 1 displays on the display 2 A a screen 65 F indicating that the process of treating the symptom of “the ringing tone does not sound” is completed (Ph 903). The screen 65F includes an object 401 for terminating the terminal diagnostic process.

FIG. 35 shows another example of the table matching result in the terminal diagnosis process. As a result of the terminal diagnosis processing, for example, as shown in FIG. 35, when the “media volume <V ₂ ” corresponds to “YES” as a result of the terminal diagnostic processing, the electronic device 1 causes the user to It is estimated that there is a problem with Therefore, as described later with reference to FIG. 36, the electronic device 1 executes processing to support the user for the symptom of “the sound of the music and the moving image does not sound”.

  FIG. 36 shows an example of screen transition in a series of processes for notifying the user of the result of terminal diagnosis shown in FIG. 35 and supporting the user according to the result of terminal diagnosis.

As shown in FIG. 36, in the screen 63G displayed on the display 2A, the electronic device 1 allows the user to make the user select whether to treat the condition that "sounds of music and video do not sound" or not. If selected (Ph1001), processing is performed to treat the condition that "Music and video sound does not sound" (Ph1002). Specifically, the electronic device 1, a media volume that is currently set, louder than V ₂ is a threshold (e.g., default) executes a process of changing the.

  During execution of the process shown in Ph1002, the electronic device 1 displays a screen 64 indicating that treatment is in progress on the display 2A. The process of the electronic device 1 until the screen 63G is displayed on the display 2A is basically the same as that of FIG. 12, 14, 15, 17, 18, 20, 21, 23, 25 to 28 described above. Therefore, the explanation is omitted.

  When the process of Ph1002 is completed, the electronic device 1 displays, on the display 2A, a screen 65G indicating that the process of treating the symptom of “the sound of the music and the moving image does not sound” is completed (Ph1003). The screen 65G includes an object 401 for terminating the terminal diagnostic process.

  FIG. 37 shows another example of the table matching result in the terminal diagnosis process. As a result of the terminal diagnosis processing, for example, as shown in FIG. 37, the electronic device 1 gives the user a symptom of “character input method has changed” when “IME setting ≠ initial setting” corresponds to “YES”. It is presumed that a problem has occurred. Therefore, as described later with reference to FIG. 38, the electronic device 1 executes processing for supporting the user for the symptom that “the character input method is changed”.

  FIG. 38 shows an example of screen transition in a series of processes for notifying the user of the result of terminal diagnosis shown in FIG. 37 and supporting the user according to the result of terminal diagnosis.

  As shown in FIG. 38, on the screen 63H displayed on the display 2A, the electronic device 1 selects the object 301 which allows the user to select whether to treat the condition that the character input method is changed. When it is received (Ph 1101), processing for treating the condition that “the character input method is changed” is executed (Ph 1102). Specifically, the electronic device 1 executes a process of returning the current IME setting to the initial setting.

  During execution of the process shown in Ph 1102, the electronic device 1 displays a screen 64 indicating that treatment is in progress on the display 2A. The process of the electronic device 1 until the screen 63H is displayed on the display 2A is basically the same as that of FIG. 12, 14, 15, 17, 18, 20, 21, 23, 25 to 28 described above. Therefore, the explanation is omitted.

  When the process of Ph 1102 is completed, the electronic device 1 displays, on the display 2A, a screen 65H indicating that the process of treating the condition that “the character input method is changed” is completed (Ph 1103). The screen 65H includes an object 401 for terminating the terminal diagnostic process.

  FIG. 39 shows an example of screen transition when a symptom to be notified to the user is not particularly detected in the terminal diagnostic process. As shown in FIG. 39, when the object 101 is selected on the diagnosis start screen 60A (Ph 1201), the electronic device 1 executes terminal diagnosis processing while referring to the terminal diagnosis reference table 9C (Ph 1202). During execution of the terminal diagnosis process indicated by Ph1202, the electronic device 1 displays a screen 61 indicating that terminal diagnosis is in progress on the display 2A.

  The electronic device 1 displays a screen 62D for notifying the user of the diagnosis result on the display 2A according to the result of the terminal diagnosis process (Ph 1203). As a result of the terminal diagnosis processing, when a symptom to be notified to the user is not particularly detected, it is displayed that there is no abnormality in the terminal as in the screen 62D. The screen 62D includes an object 501 for terminating the terminal diagnostic process and an object 502 for accessing the support center. The support center is a rescue center provided for the user of the electronic device 1 to make various inquiries to the operator regarding the state of the terminal and solve the problem. For example, when the electronic device 1 detects an operation on the object 502, the electronic device 1 dials the telephone number of the support center. The object 502 is not limited to the case of making a telephone connection with a support center, and may be, for example, a connection to a portal site for supporting a user. The object 502 is not limited to the screen 62D that displays that there is no abnormality in the terminal, and may be displayed on a screen that notifies the user of symptoms that the terminal can not handle automatically. According to this, the user can access the support center immediately after confirming the symptom that the terminal can not automatically cope with. The screen for notifying the user of the symptom that the terminal can not automatically cope with includes the screen 66A and the screen 66B.

  The flow of processing of the electronic device 1 according to the embodiment will be described with reference to FIGS. 40 to 42. 40 to 42 are flowcharts showing the flow of processing by the electronic device according to the embodiment. The processes shown in FIGS. 40 to 42 are realized by the controller 10 executing the terminal diagnostic tool 9B and the like. The processing executed by the electronic device 1 includes a phase of processing for diagnosing the state of the terminal (steps S101 to S105 shown in FIG. 40), and a phase of processing for notifying the user of the result of terminal diagnosis and supporting the user ( 41 and 42).

  As shown in FIG. 40, the controller 10 determines whether the terminal diagnosis start condition is satisfied (step S101). The controller 10 determines, for example, whether “terminal diagnosis” is selected on the home screen 50 displayed on the display 2A or whether the IC card 100 dedicated to terminal diagnosis has been decimated (see FIG. 10).

  As a result of the determination, when the start condition of the terminal diagnosis process is satisfied (Yes at Step S101), the controller 10 starts the terminal diagnosis process and acquires the terminal diagnosis reference table 9C and the system management data 9E from the storage 9 (Step S102).

  The controller 10 refers to the current status of the terminal stored in the system management data 9C at the time of terminal diagnosis as exemplified in FIGS. 11, 13, 16, 19, 22, 24, 30, 33, 35, 37. The determination is made based on the table 9C (step S103). In step S103, the setting value of the terminal (in-flight mode: ON / OFF, etc.) recorded in the system management data 9C, and the operation status of the terminal (SIM card not inserted, out of service, etc.) Determine if the item is applicable.

  After the determination in step S103, the controller 10 acquires the terminal diagnostic tool database 9D from the storage 9 (step S104).

  The controller 10 creates a screen data file corresponding to the determination result in step S103 using the terminal diagnostic tool database 9D (step S105). The screen data file is a file for displaying the screens illustrated in FIGS. 12, 14, 15, 17, 18, 20, 21, 23, 25-28, 31, 32, 34, 36, 38, 39.

  The controller 10 executes the terminal diagnosis result notification process shown in FIGS. 41 and 42 using the screen data file created in step S105 (step S106), and ends the process.

  The terminal diagnosis result notification process will be described with reference to FIGS. 41 and 42. As shown in FIG. 41, as a result of the terminal diagnosis processing, the controller 10 determines whether or not there is a symptom to be notified to the user in the terminal (step S201). Specifically, when at least one of the confirmation items in the terminal diagnosis reference table 9C corresponds to "YES", the controller 10 derives a determination result that the terminal has a symptom to be notified to the user.

  If the controller 10 determines that there is a symptom to be notified to the user as a result of the determination (step S201, Yes), a diagnostic result notification screen (for example, the screen 62A shown in FIG. 12 or 62B shown in FIG. ) Is displayed on the display 2A (step S202).

  The controller 10 determines whether or not the user has selected the individual symptom included in the diagnosis result notification screen (step S203).

  As a result of the determination, if the user has selected the individual symptoms as a result of the determination (Step S203, Yes), the controller 10 determines whether there is a cause that can be automatically dealt with for the selected symptoms (Step S204). Specifically, the controller 10 determines that there is a cause that can be automatically coped with when the confirmation item corresponding to the factor that can be automatically coped with among the confirmation items in the terminal diagnosis reference table 9C corresponds to “YES”. To derive.

  When the controller 10 determines that there is a cause that can be automatically coped with (as a result of the determination) (Yes in step S204), a therapy reception screen for receiving treatment for the symptom selected in step S203 (screens 63A shown in FIGS. And the like) are displayed (step S205).

  The controller 10 determines whether the user has selected a treatment on the treatment reception screen (step S206).

  If the controller 10 determines that the treatment is selected (Yes at Step S206), the controller 10 executes processing for the symptom selected at Step S203 (Step S207). Specifically, the controller 10 executes a process of changing the setting value of the function corresponding to the selected symptom.

  The controller 10 determines whether there is a cause that can not be dealt with automatically for the symptom selected in step S203 (step S208). Specifically, the controller 10 determines that, among the confirmation items in the terminal diagnosis reference table 9C, if the confirmation item corresponding to the factor for which the automatic response is not possible corresponds to “YES”, the determination result that there is a cause for the automatic response To derive.

  As a result of the determination, when there is a cause that can not be automatically coped with (step S208, Yes), the controller 10 notifies the completion of the treatment for the symptom selected in step S203, and a screen for notifying the cause of being unable to cope automatically (for example, FIG. The screen 66A etc. shown is displayed on the display 2A (step S209).

  The controller 10 determines whether there is an operation to return to the diagnosis result notification screen (step S210). Specifically, when the controller 10 detects a predetermined operation (for example, an operation on an object “cure another symptom”) on the screen displayed in step S209 or the treatment reception screen displayed in step S205. The determination result of returning to the diagnosis result notification screen is derived.

  As a result of the determination, when there is no operation to return to the diagnosis result notification screen (Step S210, No), the controller 10 determines whether to end the terminal diagnosis processing (Step S211). Specifically, when the controller 10 detects a predetermined operation (for example, an operation on an object “end health checkup”) on the screen displayed in step S209, or the other such as an incoming call or the like When an interruption of processing occurs, the determination result that the terminal diagnostic processing is ended is derived.

  When the controller 10 ends the terminal diagnosis processing as a result of the determination (Yes in step S211), the processing ends.

  On the other hand, when the controller 10 does not end the terminal diagnostic process as a result of the determination (No in step S211), the process returns to the determination in step S210.

  In the determination of step S210, when there is an operation to return to the diagnosis result notification screen (Yes in step S210), the controller 10 returns to the processing procedure of step S202.

  In the determination of step S208, the controller 10 displays an image indicating that the symptom selected in step S203 has been treated if there is no cause that can not be automatically coped with for the symptom selected in step S203 (step S208, No). Is determined (step S212), and the process proceeds to the determination in step S210. 26. An image (for example, FIGS. 26 to 28) indicating that the treated condition has been treated when the diagnosis result notification screen is displayed on the display 2A as a result of the determination in step S210 according to the processing procedure of step S212. The image G1 shown in FIG.

  In the determination of step S206, when there is no selection of treatment by the user on the treatment reception screen (No in step S206), the controller 10 proceeds to the determination of step S210.

  In the determination in step S204, when there is no cause that can be automatically coped with for the symptom selected in step S203 (No in step S204), the controller 10 notifies the cause for failure to cope with the symptom selected in step S203. The screen to be displayed (for example, the screen 66A, the screen 66B, etc. shown in FIG. 23) is displayed on the display 2A (step S213), and the process proceeds to the determination of step S210.

  In the determination in step S201, when there is no symptom to be notified to the user as a result of the terminal diagnostic processing (No in step S201), the controller 10 notifies the terminal that there is no abnormality in the diagnosis result notification screen (for example, FIG. The screen 62D shown in 39 is displayed on the display 2A (step S214).

  The controller 10 determines whether to end the terminal diagnosis processing (step S215) as in step S211.

  As a result of the determination, when the terminal diagnosis processing is not finished (No in step S215), the controller 10 determines whether there is a selection for connection to the support center (step S216).

  As a result of the determination, when the connection to the support center is selected (Yes at step S216), the controller 10 executes the connection to the support center and ends the process.

  On the other hand, when the controller 10 determines that the connection to the support center is not selected (No at step S216), the controller 10 returns to the determination at step S215.

  In the determination of step S215, as a result of the determination, when the terminal diagnosis process is ended (Yes in step S215), the controller 10 ends the process.

  FIG. 43 is a diagram illustrating an example of a conventional procedure of setting change in the electronic device. As illustrated in FIG. 43, in order to change the setting in the conventional electronic device, “setting” is selected on the home screen 41 displayed on the display 2A, the setting screen 42 is displayed, and the setting is made in the setting screen 42. A hierarchical procedure is required in which individual items (for example, wireless and network) corresponding to the function desired to be changed are selected and the setting screen 43 for each item is further displayed (Ph1 to Ph3). Therefore, as a method of changing the state of the terminal, the setting method in the conventional electronic device can not necessarily be a simple method for the user. Further, in the conventional electronic device, there is also a possibility that the state of the terminal which the user feels dissatisfaction with the function of the terminal to be changed can not be associated.

  On the other hand, the electronic device 1 according to the embodiment diagnoses the state of the terminal by activating the terminal diagnostic tool 9B, notifies the user of a symptom presumed to be inconvenient for the user, and is inconvenient for the user When the cause of the symptom presumed to be depends on the setting value corresponding to the function of the terminal, for example, the setting value can be automatically changed according to the user's request, and the symptom can be resolved. . For this reason, the user does not have to follow the conventional procedure for changing the setting, and can change the setting by simple communication with the electronic device 1.

  Further, when the cause of the symptom occurring in the terminal depends on the change of the setting value as a result of the terminal diagnosis, the electronic device 1 inquires as to whether or not the setting change is desired. As described above, by interposing the user operation, it is possible to allow the user to select whether or not to change the setting among the terminal symptoms depending on the found setting value. That is, it is possible to decide whether or not to change the setting value according to whether or not the condition of the terminal is felt by the user himself as a problem.

  In addition, when the cause of the symptom occurring in the terminal does not depend on the change of the setting value, the electronic device 1 can notify the user of the specific content. For this reason, the electronic device 1 can provide the user with useful information regarding the symptom occurring in the terminal. That is, when there is a symptom such that the electronic device 1 does not operate as intended by the user, the cause of the symptom can be grasped without the user having to try and mistake the cause of the symptom by trial and error.

  In the embodiment described above, the electronic device 1 can notify the user of a plurality of factors one by one when the cause of the symptom occurring in the terminal is due to the plurality of factors not depending on the change of the setting value. For this reason, it is possible to make the user positively recognize the causes of the terminal symptoms one by one.

  In the embodiment described above, the electronic device 1 can notify the user of a plurality of factors one by one when the cause of the symptom occurring in the terminal is due to the plurality of factors not depending on the change of the setting value. For this reason, it is possible to make it easy for the user to surely recognize the cause causing the terminal symptom one by one.

  In order to fully and clearly disclose the technology of the attached claims, the description has been made of the characteristic embodiments. However, the appended claims should not be limited to the above-described embodiments, and all variations and alternatives that can be created by those skilled in the art within the scope of the basic matter presented herein. It should be embodied by possible configurations.

1 electronic device 2A display 2B touch screen 3 button 4 illuminance sensor 5 proximity sensor 6 communication unit 7 receiver 8 microphone 9 storage 9A control program 9B terminal diagnostic tool 9C terminal diagnostic reference table 9D terminal diagnostic tool database 9E system management data 9Z setting Data 10 Controller 11 Speaker 12 Camera 13 Lamp 14 Connector 15 Acceleration sensor 16 Direction sensor 17 Angular velocity sensor 18 IC card reader 19 GPS receiver

Claims (10)

An electronic device capable of changing a plurality of setting values corresponding to each of at least two functions of a communication function, a screen control function, a ring tone volume adjustment function, a media volume adjustment function, a character input function, and a notification function,
Equipped with a display and a controller,
The controller
When an instruction operation of a diagnosis process is performed, it is determined whether or not each of the plurality of setting values is a predetermined value determined in advance.
If it is determined that at least one of the plurality of setting values is not the determined value as a result of the determination, at least the function in which the setting value determined to be not the determined value is set. The electronic device displays a screen to which a first object, which is displayed in a different manner for each user and has a predetermined operation range for receiving a user operation, is displayed on the display. An electronic device capable of changing set values corresponding to each of a plurality of functions of its own device,
Equipped with a display and a controller,
The controller
It is determined whether or not each of the setting values is a predetermined value set in advance.
If it is determined that at least one of the set values is not the determined value as a result of the determination, a notification regarding the function to which the set value determined to be not the determined value is set is displayed on the display ,
Display previous Ki設 value of a result of determining whether the determined value of each, if the a value determined, together with the predetermined notification, information inquiries regarding the function of the apparatus itself provided on the display Electronic equipment. The controller
When detecting a user operation on the first object,
Display on the display a screen to which a second object having a predetermined operation range for receiving a user operation to execute a process of changing the setting value determined to be not the determined value to the determined value is displayed on the display And
The electronic device according to claim 1, wherein the setting value is changed to the determined value only by detecting a user operation on the second object.   The screen to which the second object is allocated is a screen different from the setting screen for each item to be displayed on the display by selecting an individual item in the setting screen for changing the setting of the own machine in general Item 4. The electronic device according to item 3. The set value is a value included in a first numerical range, and
The electronic device according to any one of claims 1 to 4, wherein the determined value is a value included in a second numerical range included in the first numerical range. It further comprises a communication unit, a speaker, a light emitting unit, and a character input unit,
The controller
The electronic device according to claim 2, wherein it is determined whether or not at least one of setting values of the communication unit, the display, the speaker, the light emitting unit, and the character input unit is the determined value. An electronic device having a display and capable of changing a plurality of setting values corresponding to each of at least two functions of a communication function, a screen control function, a ring tone volume adjustment function, a media volume adjustment function, a character input function, and a notification function. A control method to be executed,
Determining whether or not each of the plurality of setting values is a predetermined value determined in advance , when an instruction operation of a diagnosis process is performed;
When it is determined in the determination step that at least one of the plurality of setting values is not the determined value, the function in which the setting value determined to be not the determined value is set Displaying on the display a screen to which at least the first function is displayed in a different mode for each function and to which a first object having a predetermined operation range for receiving a user operation is assigned. An electronic device having a display and capable of changing a plurality of setting values corresponding to each of at least two functions of a communication function, a screen control function, a ring tone volume adjustment function, a media volume adjustment function, a character input function, and a notification function. ,
Determining whether or not each of the plurality of setting values is a predetermined value determined in advance , when an instruction operation of a diagnosis process is performed;
When it is determined in the determination step that at least one of the plurality of setting values is not the determined value, the function in which the setting value determined to be not the determined value is set A control program for causing the display to display a screen to which a first object, which is displayed in a different manner at least for each function and has a predetermined operation range for receiving a user operation, is displayed on the display. Equipped with a display
A control method for causing an electronic device capable of changing set values corresponding to each of a plurality of functions to be executed,
Determining whether each of the set values is a predetermined value set in advance;
If it is determined in the determining step that at least one of the setting values is not the determined value, a notification regarding a function corresponding to the setting value determined to be not the determined value is displayed on the display Step and
Display previous Ki設 value of a result of determining whether the determined value of each, if the a value determined, together with the predetermined notification, information inquiries regarding the function of the apparatus itself provided on the display Control method including the steps of Equipped with a display
The electronic device which can change the setting value corresponding to each of a plurality of functions,
Determining whether each of the set values is a predetermined value set in advance;
If it is determined in the determining step that at least one of the setting values is not the determined value, a notification regarding a function corresponding to the setting value determined to be not the determined value is displayed on the display Step and
Display previous Ki設 value of a result of determining whether the determined value of each, if the a value determined, together with the predetermined notification, information inquiries regarding the function of the apparatus itself provided on the display Control program to execute the steps and