JP6479284B2 - Elevator malfunction remote recovery system - Google Patents

Description

  The present invention relates to a system for performing remote recovery when a failure occurs in an elevator.

  Conventionally connected to the control panel that controls the drive of the elevator, and when the elevator breaks down, a communication terminal that transmits a failure signal including an error code, and a failure signal transmitted from the communication terminal is received and corresponds to the error code A monitoring center that searches for failure history data to be transmitted and sends it to the mobile terminal held by maintenance personnel, analyzes the error code received by the mobile terminal owned by the maintenance personnel from the monitoring center, and displays it as recovery contents for each cause of failure An elevator failure recovery support system is known (see, for example, Patent Document 1). The failure recovery support system described in Patent Document 1 allows the maintenance staff to know the details of the elevator failure before arriving at the failed elevator, and can proceed with the recovery work immediately after arrival at the building. It enables recovery work to be performed efficiently.

  Also, the check item corresponding to the device type and error code, the processing contents when it corresponds to the check item, and the error code is transmitted from the model, it corresponds to the check item and the processing is performed. The server is equipped with a database that correlates the ratios to be transmitted, and in response to a request from the portable terminal of a service person who repairs the equipment, check items, processing details, and ratio data corresponding to the equipment type and error code are transmitted to the portable terminal. Then, the contents of the checks and processes performed by the service personnel are sent from the mobile terminal to the server, and a device failure diagnosis system is proposed that updates the check items, processing contents, and ratios corresponding to the server device type and error code. (For example, refer to Patent Document 2).

  Also, the server searches the database that associates the trouble type information with the recovery information in advance, determines whether the trouble based on the trouble type information received from the image forming apparatus can be automatically recovered, and determines that the trouble can be automatically recovered. In this case, the image forming apparatus performs an automatic restoration process, the image forming apparatus determines whether the automatic restoration process is appropriate after the automatic restoration process, sends it to the server, and proposes a management system in which the server updates the database. (For example, see Patent Document 3).

JP 2003-104644 A JP 2008-202898 A JP 2002-230195 A

  However, in the systems described in Patent Documents 1 and 2, when an elevator breaks down, it is necessary for a maintenance person or engineer to go to the site to restore the elevator, so it takes time to restore the elevator. There is a problem that the operation service deteriorates.

  Further, in the system described in Patent Document 3, it is determined whether or not automatic recovery is possible based on the trouble type information transmitted from the apparatus without considering the history of maintenance, inspection, repair, etc. of the apparatus. For this reason, in the system described in Patent Document 3, even if it is appropriate to dispatch an engineer from the history of maintenance, inspection, repair, etc. of the device, automatic recovery is executed. As a result, there is a problem that the restoration of the apparatus is delayed and the quality of service to the customer is deteriorated. For this reason, when the system described in Patent Document 3 is applied to an elevator, the elevator service may be deteriorated. On the other hand, in recent years, the demand for improving elevator service has been increasing.

  Accordingly, an object of the present invention is to improve an elevator service.

An elevator failure remote recovery system according to the present invention includes an elevator control device that performs drive control of an elevator, and a remote recovery device that communicates with the elevator control device and causes the elevator to perform a failure recovery operation. The control device transmits a failure signal including the failure code of the elevator when the failure of the elevator is detected, and the remote recovery device outputs a failure code included in the failure signal when the failure signal is received. A restoration diagnosis instruction set, which is a set of two instructions, a corresponding restoration instruction and a restoration diagnosis instruction corresponding to the restoration instruction , is selected, and the selected restoration diagnosis instruction set is transmitted to the elevator control device. recovery operation and the elevator control device and a recovery diagnosis operation corresponding to the result of the recovery operation Continue to be executed, the elevator control apparatus, after the recovery operation was performed in response to the recovery command, determining whether said elevator is restored by restoration diagnosis operation, and sends the determination result to the remote recovery unit , the remote recovery device, the a fault code, said recovery command corresponding to the failure code and the recovery diagnosis command set are two sets of commands and recovery diagnostic command corresponding to the recovery command, by recovery command A recovery diagnosis database that correlates the degree of restoration indicating the degree of restoration of the elevator failure is provided, and the remote restoration device is selected when a determination result indicating successful restoration of the elevator is received from the elevator control device increasing the recovery Kyudo recovery diagnostic command set has failed from the elevator control device in the recovery of the elevator determination When receiving the result is to reduce the recovery Kyudo recovery diagnosis instructing the selected set, and wherein.

In the remote Recovery System elevator failure of the present invention, the remote recovery unit refers to the recovery diagnostic database, including restoration of high recovery command of the plurality of restoration diagnosis command set corresponding to the failure code A restoration diagnosis command set may be selected .

In elevator fault remote recovery system of the present invention, the remote recovery unit, during the learning period sequentially selects a plurality of recovery-diagnosis command set including a recovery command that corresponds to the fault code from the recovery diagnostic database , when the learning period has ended, to select a recovery diagnostic command sets the recovery degree including high recovery command of the plurality of restoration diagnosis command set corresponding to the failure code by referring to the recovery diagnostic database Also good.

In the elevator fault remote recovery system according to the present invention, the fault signal includes the fault code and at least one elevator status code, and the recovery diagnostic database includes the fault code, the elevator status code, and the fault code. And a restoration diagnosis command set that is a set of two commands, that is, the restoration command corresponding to the elevator status code and the restoration diagnostic command corresponding to the restoration command, and the degree to which the failure of the elevator has been restored by the restoration command are those associates the recovery degree, the remote recovery device has a high recovery degree of the plurality of restoration diagnosis command set corresponding to the failure code and the elevator status code by referring to the recovery diagnostic database A restoration diagnosis command set including a restoration command may be selected .

In the elevator failure remote recovery system of the present invention, when the elevator status code received from the elevator control device is one , the remote recovery device has a plurality of recovery diagnoses corresponding to the failure code and the elevator status code. select a recovery diagnostic command set restoration degree including high recovery command within the command set, when the elevator status code received from the elevator control device is plural, the remote recovery device, the fault code and You may select a recovery diagnostic command set including a recovery recovery command old high degree among the plurality of recovery diagnostic command set corresponding to the number of times a lot the elevator status code received together with the fault code.

In the remote Recovery System elevator failure of the present invention, the remote recovery device, the recovery diagnostic database a plurality of recovery-diagnosis command set including a recovery command that corresponds to the fault code and the elevator status code during the learning period sequentially selects from the when the learning period has ended, the restoration diagnosis restoration degree of the reference recovery diagnostic command set that corresponds to the fault code and the elevator status code database high recovery A restoration diagnosis command set including commands may be selected .

  The present invention can improve an elevator service.

It is a distribution diagram showing the composition of the remote restoration system of the elevator failure in the embodiment of the present invention. It is a functional block diagram of the remote recovery system of the elevator failure in the embodiment of the present invention. It is a figure which shows the structure of the maintenance database shown in FIG. It is a figure which shows the structure of the recovery diagnostic database shown in FIG. It is a flowchart which shows operation | movement of the remote recovery system of the elevator failure in embodiment of this invention. It is a flowchart which shows operation | movement of the remote recovery system of the elevator failure in embodiment of this invention. It is a functional block diagram of the remote recovery system of the elevator failure in other embodiment of this invention. It is a figure which shows the structure of the maintenance database shown in FIG. It is a figure which shows the structure of the recovery diagnostic database shown in FIG. It is a figure which shows the other structure of the recovery diagnostic database shown in FIG. It is a flowchart which shows operation | movement of the remote recovery system of the elevator failure in other embodiment of this invention. It is a flowchart which shows operation | movement of the remote recovery system of the elevator failure in other embodiment of this invention.

  Hereinafter, an elevator failure remote recovery system 100 according to the present embodiment will be described with reference to the drawings. As shown in FIG. 1, the remote recovery system 100 communicates with the elevator control device 200 that performs drive control of the elevator 20 disposed in the hoistway 11 of the building 10, and the elevator control device 200, and the elevator 20 fails. And a remote recovery device 300 for performing the recovery operation. There may be one elevator 20 or a plurality of elevators 20 that cause the remote recovery device 300 to perform the recovery operation. When there are a plurality of elevators 20, each elevator 20 may be installed in the same building 10 or may be installed in different buildings 10.

  The elevator control device 200 includes a control panel 210 that performs drive control of the elevator 20 and a communication device 250. The control panel 210 is a computer including a CPU and a memory inside. The remote recovery device 300 includes a remote monitoring center 310 including a communication device 320 and a monitoring panel 330, an information processing device 360, a maintenance database 370, and a recovery diagnosis database 380. The remote monitoring center 310, the information processing apparatus 360, the maintenance database 370, and the recovery diagnosis database 380 may be installed in the same place, or may be installed in different places and connected to each other via an Internet line or the like. Good.

  The communication device 250 is connected to the control panel 210 and transmits an output from the control panel 210 to the communication network 30. Further, the communication device 250 receives a command for the control panel 210 selected by the information processing device 360 with reference to the recovery diagnosis database 380 via the communication device 320 and the communication network 30 and outputs the command to the control panel 210. The communication device 320 receives a signal from the control panel 210 via the communication device 250 and the communication network 30 and outputs the signal to the information processing device 360. In addition, the communication device 320 transmits a command for the control panel 210 selected by the information processing device 360 to the communication network 30. The communication devices 250 and 320 may be devices that perform wireless communication or devices that perform wired communication. The communication network 30 may be an Internet communication network or a telephone line network.

  The remote monitoring center 310 is provided with a monitoring panel 330 that exchanges data with the information processing device 360 and monitors the operation status and failure status of the elevator 20. The monitoring panel 330 is provided with a display 331 for displaying an operation status of the elevator 20, a failure status, a notification from the information processing device 360, and the like, and a switch 332 for operating the display of the display 331. The monitoring panel 330 is provided with a telephone 333 that communicates with the service center 340 via the communication network 35.

  The maintenance database 370 stores history data such as specifications, inspections, maintenance, and repairs of the elevator 20. The restoration diagnosis database 380 stores a plurality of restoration commands corresponding to the failure code output from the control panel 210 of the elevator 20, the number of times the restoration command is selected, and data such as the degree of restoration of the restoration command.

  The information processing device 360 is a computer that includes a CPU and a memory therein. A failure signal output from the control panel 210 when a failure occurs in the elevator 20 is input to the information processing device 360 via the communication devices 250 and 320 and the communication network 30. When the failure signal is input, the information processing device 360 refers to the data of the recovery diagnosis database 380 and selects a recovery instruction and a recovery diagnosis instruction corresponding to the failure code included in the failure signal. The selected restoration command and restoration diagnosis command are input to the control panel 210 via the communication devices 250 and 320 and the communication network 30, and cause the elevator 20 to execute a restoration operation and a restoration diagnosis operation.

  As shown in FIG. 2, the maintenance database 370 includes elevator specification data 371, inspection history data 372, maintenance work history data 373, remote inspection history data 374, modulation history data 375, repair work history data 376, failure history data 377. The failure factor-specific data 378 is stored.

  Hereinafter, with reference to FIG. 3, elevator specification data 371, inspection history data 372, maintenance work history data 373, remote inspection history data 374, modulation history data 375, repair work history data 376, failure history data 377, by failure factor The data structure of the data 378 will be described.

  The elevator specification data 371 has a data structure for storing the management number, model, manufacturing date, manufacturing number, name of the installed building, and usage data of the installed building of the elevator 20. The use of the installed building is, for example, an office, a general residence, a restaurant, a school, and the like.

  The inspection history data 372 has a data structure for storing the management number of the elevator 20, the date and time of the inspection conducted by the engineer 350 at the site, inspection items, and inspection result data. The inspection includes, for example, inspection of the open / closed state of the doors 13 and 26 of the elevator 20 shown in FIG. 1, inspection of the stop position of each floor (inspection of the height deviation between the floor 12 and the floor 27 of the cage 22), wire 23 inspection, traveling speed inspection, and the like. In addition, whether or not an abnormality has been found as a result of the inspection, whether an abnormality has not been found but maintenance work such as cleaning is necessary, or parts need to be replaced soon are input as the inspection result. In FIG. 1, reference numeral 25 denotes a weight.

  The maintenance work history data 373 has a database structure for storing the management number of the elevator 20, the maintenance work date / time of the elevator 20 performed by the engineer 350 at the site, maintenance work items, and maintenance work results. The maintenance work items include, for example, inspection of the operation state of the elevator 20, cleaning of the door rail of the elevator 20, refueling to the driving device 24 shown in FIG. 1, adjustment of the brake of the elevator 20, and the like. The results of maintenance, cleaning, refueling, adjustment, etc. are entered in the maintenance work results.

  The remote inspection history data 374 has a data structure for storing a management number of the elevator 20, a remote inspection date, a remote inspection item, and a remote inspection result. The remote inspection of the elevator 20 is performed by the control panel 210 of the elevator 20 according to a preset schedule such as once a month, for example. The control panel 210 of the elevator 20 moves the cage 22 of the elevator 20 shown in FIG. 1 to a predetermined floor. During this movement, various sensors attached to the elevator 20 are checked for abnormalities in driving performance (acceleration, presence or absence of abnormal noise), door opening / closing, brakes, emergency batteries, external communication devices, and the like. The inspection result is stored in the remote inspection history data 374 from the information processing device 360 via the communication devices 250 and 320 and the communication network 30. The remote inspection may be performed according to an instruction from the remote monitoring center 310.

  The modulation history data 375 has a data structure for storing a management number of the elevator 20, a modulation occurrence date and time, a modulation item, and a modulation correspondence result. The modulation of the elevator 20 refers to a case where the result of the inspection, inspection, maintenance work or remote inspection by the engineer 350 does not reach the abnormal value but changes from the normal value of the elevator 20. . For example, as a result of checking the traveling speed, the value is within the allowable value, but when the previous check or when the deviation of the elevator 20 from the value of the previous check result is large, the modulation item Recorded as “traveling speed”.

  The repair work history data 376 has a data structure for storing a management number of the elevator 20, a repair work date, a repair work item, and a repair work result. The repair work is a restoration work by replacement of parts such as replacement of the wire 23, replacement of the hanger roller, replacement of the brake pad, replacement of the control board, and replacement of the relay. Therefore, the name of the replacement part such as “wire replacement”, “hanger roller replacement”, “brake pad replacement”, etc. is entered in the repair work item, and “repair work completed”, “re-repair” are entered in the repair work result column. Items such as “Necessary” are entered.

  The failure history data 377 has a data structure for storing a management number of the elevator 20, a failure occurrence date and time, a failure code, a recovery method, and a recovery determination result. The failure code is a code output from the control panel 210 when a failure occurs in the elevator 20 or a combination of numbers and English letters. The types of failure codes are, for example, about 1000 types. For example, when the engineer 350 is dispatched to perform inspection, inspection, and recovery, the restoration method item is input as “engineer dispatch”. Further, in the item of the recovery method, for example, when the remote recovery system 100 recovers, “Remote recovery” is input. In the item of the restoration determination result, when the elevator 20 is restored and the operation is resumed, “Recovery” is input. In addition, in the item of the restoration determination result, when the elevator 20 fails to be restored, “failure” is input.

  The failure factor-specific data 378 includes the number of failure factors corresponding to the failure code as a result of inspection and inspection by the engineer 350 when a certain failure code is output from the control panel 210, and remote Stored is the total number of failure factors corresponding to the failure code when the recovery system 100 recovers. For example, when the failure code is 0001 indicating a failure related to the doors 13 and 26, the engineer 350 inspected the site, and as a result, the cause of the output of the failure code “0001” is the clogging of the door sill (failure factor 1). Or a contact failure of the switch of the door opening / closing device (failure factor 2), or other failure factor 3. Therefore, the failure factor-specific data includes 100 cases of a door clogging factor (failure factor 1) when a failure code “0001” is output, and a contact failure of the door opening / closing device switch (failure factor 2). ) In the data structure such that 50 cases and other failure factor 3 cases are 10 cases, and the data is arranged in descending order of the number of cases.

  As shown in FIG. 4, the recovery diagnosis database 380 includes a failure code, a recovery diagnosis command set that is a set of the recovery command and the recovery diagnosis command, the number of times the recovery diagnosis command set is selected, and the execution of the recovery command. Is a database that links the degree of restoration indicating the degree to which the failure of the elevator 20 has been restored. The restoration degree is an integer, and when the failure of the elevator 20 is restored by executing the restoration command, the numerical value is incremented by one. In addition, when the restoration of the failure of the elevator 20 fails due to the execution of the restoration command, the numerical value is decremented by one. Accordingly, the value of the degree of restoration increases as the restoration of the elevator 20 succeeds by executing the restoration instruction. Further, the numerical value decreases as the restoration of the elevator 20 fails due to the execution of the restoration command. A high degree of recovery means that the numerical value of the degree of recovery is large, and a low degree of recovery means that the numerical value of the degree of recovery is small.

  As an example of the restoration diagnosis database 380, a case where the failure code is “0001” indicating a failure related to the doors 13 and 26 will be described. The restoration diagnosis command set A is a set of two commands, “door circuit reset + door high torque opening / closing” as a restoration command, and “door opening / closing diagnosis” as a restoration diagnosis command, and the number of times restoration diagnosis command set A is selected. a and the recovery degree x by the recovery operation by the recovery command of the recovery diagnosis command set A are linked and stored in the database. Similarly, the restoration diagnosis command set B is a set of two commands: “door circuit reset + door opening / retry retry” as the restoration command, and “door opening / closing diagnosis” as the restoration diagnosis command, and the restoration diagnosis command set B is selected. The number of times b and the recovery degree y by the recovery operation by the recovery command of the recovery diagnosis command set B are linked and stored in the database. Similarly, the restoration diagnosis command set C is stored in the database by linking the number of times c when the restoration diagnosis command set C is selected and the degree of restoration z by the restoration operation by the restoration command of the restoration diagnosis command set C.

  Hereinafter, the operation of the remote recovery system 100 when a failure signal is transmitted from the elevator 20 will be described with reference to FIGS. 2, 5, and 6. As shown in FIG. 5, the remote recovery system 100 first operates in the learning mode to construct a diagnostic recovery database, and shifts to a normal operation when the learning period ends. In the following description, first, a remote recovery operation when a failure code signal “0001” regarding the doors 13 and 26 is transmitted during the learning period will be described. Next, the remote recovery operation when the failure code signal “0001” is transmitted in the normal operation after the end of the learning period will be described. Note that the remote recovery system 100 is not limited to the above, for example, when a failure code related to a control circuit incorporated in the control panel 210 is transmitted, a failure code related to a brake in the drive unit 24, or the like. It is also possible to deal with the case where a failure code related to this part is transmitted.

<Operation during learning period>
As shown in step S <b> 101 of FIGS. 2 and 5, the control panel 210 of the elevator 20 determines whether or not a failure has occurred in the elevator 20. When a failure relating to the doors 13 and 26 of the elevator 20, for example, a failure such as a door opening / closing failure, the control panel 210 displays a failure code “0001” indicating the failure occurrence date and time and the failure is a failure relating to the door. Output to 250. If no failure occurs in the elevator 20, the control panel 210 returns to the beginning of step S <b> 101 and continues monitoring the elevator 20.

  When the failure code “0001” is input from the control panel 210, the communication device 250, as shown in step S102 of FIGS. 2 and 5, includes the failure code “0001”, the management number of the elevator 20, and the failure occurrence date and time. A signal is transmitted to the communication network 30. 2 and 5, the communication device 320 of the remote monitoring center 310 receives the failure signal transmitted from the communication device 250 via the communication network 30. When receiving the failure signal, the communication device 320 outputs the failure code “0001” included in the failure signal, the management number of the elevator 20, and the failure occurrence date and time to the information processing device 360. The information processing apparatus 360 stores the input failure code “0001”, the management number of the elevator 20, and the failure occurrence date / time in the failure history data 377 of the maintenance database 370.

  Then, the information processing apparatus 360 determines whether or not the failed elevator 20 can be remotely recovered, as shown in step S104 of FIG. As shown in FIGS. 2 and 3, the information processing device 360 acquires the model, manufacturing date, and manufacturing number of the elevator 20 from the elevator specification data 371 using the management number of the elevator 20. Based on the acquired specification data, the information processing device 360 confirms whether or not the elevator 20 has a specification that allows a recovery operation and a recovery diagnosis operation based on a recovery command and a recovery diagnosis command from the remote recovery device 300. If the elevator 20 is a model incapable of remote recovery operation, the information processing device 360 outputs a signal notifying the remote monitoring center 310 that remote recovery is impossible, as shown in step S122 of FIGS. To do.

Further, as shown in FIG. 2, the information processing apparatus 360 refers to inspection history data 372, maintenance work history data 373, remote inspection history data 374, modulation history data 375, repair work history data 376, and failure history data 377. Then, the following (a) to (f) are confirmed.
(A) The elevator 20 has been instructed to re-adjust in a recent inspection.
(B) The elevator 20 has a maintenance plan recently or on the day, and the possibility of misadjustment is predicted.
(C) There was an abnormality diagnosis result in the elevator 20 by remote inspection.
(D) Recently, the elevator 20 has been modulated.
(E) The elevator 20 has recently been repaired.
(F) The elevator 20 has recently transmitted a failure signal with a similar failure code “0001”.

  If any one or more of the above (a) to (f) is applicable, the information processing apparatus 360 should dispatch the engineer 350 to the building 10 rather than the recovery by the remote recovery system 100. And NO is determined in step S104 of FIG. Then, as shown in step S122 of FIGS. 2 and 5, the information processing apparatus 360 outputs a notification that remote recovery is impossible to the remote monitoring center 310.

  Furthermore, the information processing apparatus 360 confirms whether the building 10 is a building with many erroneous transmissions of failure signals from the elevator specification data 371 and the failure history data 377 using the management number of the elevator 20. In such a case, the information processing apparatus 360 determines that it is better to dispatch the engineer 350 to the building 10 than the recovery by the remote recovery system 100 because there is a high possibility of erroneous transmission of a failure signal. 5 is judged NO. Then, the information processing apparatus 360 outputs a remote recovery impossible notification to the remote monitoring center 310 as shown in step S122 of FIGS.

  The notification that remote recovery is not possible, which is output from the information processing device 360 to the remote monitoring center 310, is displayed on the display 331 of the remote monitoring center 310 as shown in FIG. When the monitor 334 confirms the display, the supervisor 334 gives an instruction to stop the operation of the elevator 20 and an announcement operation as shown in step S129 of FIGS. Then, the supervisor 334 instructs the service center 340 in the vicinity of the building 10 to dispatch the engineer 350 to the building 10 by the telephone 333 as shown in step S130 of FIGS.

  When it is determined in step S104 in FIG. 5 that the elevator 20 cannot be remotely restored, the information processing apparatus 360 displays the input failure code “0001”, the management number of the elevator 20, and the failure occurrence date and time in the maintenance database in step S103. The failure history data 377 of 370 is stored. Then, the information processing apparatus 360 ends the remote recovery operation without updating other data in the maintenance database 370 and updating the recovery diagnosis database 380.

On the other hand, in step S104 shown in FIG. 5, the information processing apparatus 360, as shown in FIG. 2, the inspection history data 372, the maintenance work history data 373, the remote inspection history data 374, the modulation history data 375, and the repair work history data 376. The following (g) to (n) are confirmed with reference to the failure history data 377.
(G) It is a specification that allows the elevator 20 to perform a recovery operation and a recovery diagnosis operation by a recovery command and a recovery diagnosis command from the remote recovery device 300.
(H) The elevator 20 has not been instructed to re-adjust in a recent inspection.
(I) There is no maintenance plan on the elevator 20 recently or on the day, and the possibility of misadjustment is not predicted.
(J) There is no abnormality diagnosis result in the elevator 20 by remote inspection.
(K) Recently, there is no modulation in the elevator 20.
(L) The elevator 20 has not been repaired recently.
(M) The elevator 20 has not recently transmitted a failure signal with the same failure code “0001”.
(N) The building 10 is not a building with many false signal transmissions.

  If all the requirements (g) to (n) are satisfied, the information processing apparatus 360 determines YES in step S104 shown in FIG. 5 and starts remote recovery in the remote monitoring center 310 in step S105. Notice. This signal is displayed on the display 331 of the remote monitoring center 310. As a result, the supervisor 334 of the remote monitoring center 310 is notified that the remote recovery of the elevator 20 is started.

  When the information processing apparatus 360 notifies the remote monitoring center 310 of the start of remote recovery in step S105, the information processing apparatus 360 proceeds to step S106 shown in FIG. 5 and determines whether the remote recovery apparatus 300 is in the learning period. This determination may be made, for example, when the number of times the remote recovery apparatus 300 performs remote recovery has reached a predetermined number. In addition, this determination may be made in a period such as the number of days after the remote recovery device 300 starts the remote recovery operation. When the information processing apparatus 360 determines that the remote recovery apparatus 300 is in the learning period, the information processing apparatus 360 proceeds to step S107 in FIG. In step S107, the information processing apparatus 360 selects a recovery diagnosis command set A, a recovery diagnosis command set B, from among a plurality of recovery diagnosis command sets corresponding to the failure code “0001” stored in the diagnosis recovery database shown in FIG. Recovery diagnosis commands are selected in order of the recovery diagnosis command set C.

  Hereinafter, a case where the information processing apparatus 360 selects the restoration diagnosis command set A corresponding to the failure code “0001” will be described.

  When the restoration diagnosis command set A is selected in step S107 of FIG. 5, the information processing apparatus 360 transmits the selected restoration diagnosis command set A from the communication device 320 as shown in step S109 of FIGS. As shown in step S <b> 110 of FIG. 2 and FIG. 5, when receiving the recovery diagnosis command set A from the communication device 320, the communication device 250 outputs the recovery command and the recovery diagnosis command to the control panel 210.

  First, as shown in step S <b> 111 of FIG. 5, the control panel 210 determines whether the elevator 20 is stopped, the weight sensor of the cage 22, the camera in the cage 22, the output of the person sensor in the cage 22, etc. Make sure there are no passengers inside. When the control panel 210 confirms that the elevator 20 is stopped and that there are no passengers in the basket 22, the control panel 210 "starts remote recovery from now on" from the speaker of the communication device installed in the basket 22. The elevator door will open and close. "

  When the announcement ends, the control panel 210 proceeds to step S112 in FIG. 5 and executes a recovery operation according to the recovery command. The received restoration command is “door circuit reset + door high torque open / close” which is a restoration command for executing a restoration operation corresponding to the failure code “0001”. Reset the 210 door circuit. This operation resets the state in which the door circuit cannot open or close the door 13 or the door 26 and detects the open (or closed) state or the half-open (or half-closed) state, and opens or closes the door 13 or the door 26. This is a possible operation. Next, the control panel 210 increases the torque of the drive motor for the door 13 and the door 26 by 20 to 30% from the normal value, and opens and closes the door 13 and the door 26 with a force larger than normal. This operation is an operation in which the garbage stuck in the door sill is moved from the sill and the opening / closing operation of the doors 13 and 26 is restored to the normal state. As shown in step S113 in FIG. 5, the control panel 210 restores the garbage packed in the thresholds of the doors 13 and 26 to confirm whether the doors 13 and 26 have been opened and closed. “Door open / close diagnosis” which is a diagnosis command is executed. The control panel 210 opens and closes the door 13 and the door 26 with a normal torque, and can the opening and closing operation be performed within a predetermined opening / closing time, or whether the current of the drive motor for the door 13 and the door 26 is larger than usual. Confirm. Next, the control panel 210 opens and closes the doors 13 and 26 by lowering the torque of the drive motor by about 20% than usual, and checks whether there is any abnormality in the opening and closing time.

  When the control panel 210 determines that the doors 13 and 26 have been restored to the normal state by the restoration diagnosis operation, as shown in step S114 of FIG. 6, the control panel 210 proceeds to step S115 of FIGS. In step S115, the control panel 210 outputs a determination result signal that the elevator 20 has been restored. This signal is transmitted from the communication device 250 to the communication network 30. The transmitted determination result signal is received by the communication device 320 as shown in step S116 of FIG. 6, and the determination result is input to the information processing device 360. The determination result is notified from the information processing apparatus 360 to the remote monitoring center 310 as shown in step S117 of FIG. 6, and the result is displayed on the display 331 of the remote monitoring center 310. When the monitor 334 of the remote monitoring center 310 confirms this display, as shown in step S118 of FIG. 6, the operation of the elevator 20 is resumed and an announcement operation is performed. Further, the information processing apparatus 360 succeeds in restoring the elevator 20 by “door circuit reset + door high torque opening / closing” which is the restoration command of the restoration diagnosis command set A, so that the restoration is performed as shown in step S119 of FIG. After 1 is added to the numerical value x of the degree of restoration of the command, the process proceeds to step S120 in FIG.

  In step S120 of FIG. 6, the information processing apparatus 360 stores “remote recovery” in the recovery method item of the failure history data 377 of the maintenance database 370 and “recovery” in the recovery determination result item. As described above, when the communication device 320 receives the failure signal, the information processing device 360 maintains the failure code “0001” input from the communication device 320, the management number of the elevator 20, and the failure occurrence date and time. The failure history data 377 of the database 370 is stored. Therefore, all items of the failure history data 377 in the maintenance database are updated by storing the current restoration method and restoration judgment result.

  When the maintenance database 370 is updated in step S120, the information processing apparatus 360 proceeds to step S121 in FIG. 6 and updates the recovery diagnosis database 380.

  As described above, the information processing apparatus 360 adds 1 to the number of times a in which the restoration diagnosis command set A is selected in step S121 in FIG. 6, and first sets the restoration degree x obtained by adding 1 in step S119. The data is stored in the recovery diagnosis database 380 and the recovery diagnosis database 380 is updated.

  On the other hand, when the control panel 210 determines NO in step S114 of FIG. 6 as a result of the recovery diagnosis operation, the control panel 210 proceeds to step S123 of FIG. In step S123, the control panel 210 outputs a determination result signal that restoration of the elevator 20 has failed. This signal is transmitted from the communication device 250 to the communication network 30. The transmitted determination result signal is received by the communication device 320 as shown in step S <b> 124 of FIG. 6, and the determination result is input to the information processing device 360. Further, the determination result is notified from the information processing apparatus 360 to the remote monitoring center 310 as shown in step S125 of FIG. 6, and the result is displayed on the display 331 of the remote monitoring center 310. When the monitor 334 confirms this display, the supervisor 334 causes the elevator 20 to stop operating and announce as shown in step S126 of FIG. Further, the supervisor 334 instructs the service center 340 in the vicinity of the building 10 to dispatch the technician 350 to the building 10 as shown in Step S127 of FIGS. Further, since the information processing apparatus 360 failed to restore the elevator 20 due to the restoration instruction of the restoration diagnosis instruction set A “door circuit reset + door high torque opening / closing”, as shown in step S128 of FIG. After the command restoration degree value x is decreased by 1, the process proceeds to step S120 in FIG.

  When the determination signal indicating that the restoration of the elevator 20 has failed as shown in step S124 of FIG. 6 is input, the information processing apparatus 360 sets “remote recovery” as the recovery method item of the failure history data 377, and the recovery determination. Store “failure” in the result item. As described above, when the communication device 320 receives the failure signal, the information processing device 360 maintains the failure code “0001” input from the communication device 320, the management number of the elevator 20, and the failure occurrence date and time. The failure history data 377 of the database 370 is stored. Therefore, all items of the failure history data 377 in the maintenance database 370 are updated by storing the current recovery method and the recovery determination result.

  When the maintenance database 370 is updated in step S120, the information processing apparatus 360 proceeds to step S121 in FIG. 6 and updates the recovery diagnosis database 380.

  As described above, the information processing apparatus 360 adds 1 to the number of times a in which the restoration diagnosis command set A is selected in step S121 in FIG. 6, and sets the restoration degree x obtained by subtracting 1 in step S128 first. The data is stored in the recovery diagnosis database 380 and the recovery diagnosis database 380 is updated.

  When the remote recovery device 300 is in the learning period, the control panel 210 outputs a failure signal including the next failure code “0001”. The failure signal is input to the information processing apparatus 360 via the communication apparatuses 250 and 320 and the communication network 30. When the failure signal is input, the information processing apparatus 360 selects the next restoration diagnosis command set B after the previous restoration diagnosis instruction set A in step S107 of FIG. When the restoration diagnosis command set B is selected, instead of the restoration operation of the “door high torque opening / closing” of the restoration diagnosis command set A, restoration of “door opening / closing retry” in which the doors 13 and 26 are opened / closed again with normal torque. The difference is in the operation. Other operations are the same as when the restoration diagnosis command set A is selected.

  If the information processing device 360 succeeds in the restoration of the elevator 20 by the “door circuit reset + door opening / closing retry” which is the restoration command of the restoration diagnosis command set B, as shown in step S119 of FIG. Add 1 to the numerical value of the restoration degree in the restoration order. Thereafter, the information processing apparatus 360 proceeds to step S120 in FIG. 6 and updates the maintenance database 370. Thereafter, the information processing apparatus 360 proceeds to step S121 in FIG. 6 and updates the recovery diagnosis database 380. The information processing apparatus 360 adds 1 to the number b of times the restoration diagnosis command set B is selected in step S121 of FIG. 6 and stores the restoration degree y obtained by adding 1 in step S119 in the restoration diagnosis database 380. The recovery diagnosis database 380 is updated.

  Further, if the restoration of the elevator 20 fails due to “door circuit reset + door opening / retry retry” which is the restoration command of the restoration diagnosis command set B, the information processing device 360, as shown in step S128 of FIG. Decrease the numerical value y of the restoration degree of the restoration command by 1. Thereafter, the information processing apparatus 360 proceeds to step S120 in FIG. 6 and updates the maintenance database 370. Thereafter, the information processing apparatus 360 proceeds to step S121 in FIG. 6 and updates the recovery diagnosis database 380. The information processing apparatus 360 adds 1 to the number of times b in which the restoration diagnosis command set B is selected in step S121 of FIG. 6, and first adds the degree of restoration y obtained by subtracting 1 in step S128 to the restoration diagnosis database 380. Store and update the recovery diagnostic database 380.

  As described above, when the remote recovery apparatus 300 is in the learning period, the control panel 210 outputs a failure signal including the next failure code “0001”. The failure signal is input to the information processing apparatus 360 via the communication apparatuses 250 and 320 and the communication network 30. When the failure signal is input, the information processing apparatus 360 selects the restoration diagnosis command set A, the restoration diagnosis command set B, and the restoration diagnosis command set C in order in step S107 of FIG. Run the action. The information processing device 360 adds 1 to the selected number of times of the selected restoration diagnosis command set, and executes the remote restoration operation. When the remote recovery is successful, the information processing device 360 adds 1 to the recovery level of the recovery command included in the remote recovery diagnostic command set, and when the recovery fails, the information processing device 360 determines the recovery level of the recovery command included in the remote recovery diagnostic command set. The operation of subtracting 1 from 1 is repeatedly executed.

  If this restoration operation is repeated, the restoration degree value of the restoration diagnosis instruction set including the restoration instruction having a high restoration success rate increases. When this restoration diagnosis operation is repeated, the restoration degree value of the restoration diagnosis instruction set including the restoration instruction with a low restoration success rate becomes low. For example, in the restoration diagnosis database 380, the restoration diagnosis command set A is selected 1000 times, the restoration degree x is 500, the restoration diagnosis command set B is selected 1000 times, the restoration degree y is 300, the restoration diagnosis command Numerical values such as the number of selections of the set C being 1000 times and the restoration degree z being 150 are stored. During the learning period, when the failure code is “0001”, the restoration diagnosis command set A, the restoration diagnosis command set B, and the restoration diagnosis command set C are executed in order. Therefore, when the learning period ends, the number of selections for each restoration diagnosis command set is substantially the same numerical value.

  If the information processing apparatus 360 executes remote recovery a predetermined number of times and determines that sufficient data has been accumulated in the recovery diagnosis database 380, the information processing apparatus 360 determines that the learning period of the remote recovery apparatus 300 has ended.

<Operation after learning period>
Next, when the learning period ends, the remote recovery apparatus 300 performs a normal operation as described below. Note that the description of the same operation as that in the learning period described above is omitted.

  In the normal operation after the end of the learning period, the information processing apparatus 360 determines that it is not the learning period in step S106 in FIG. 5, and proceeds to step S108 in FIG. In step S108, the information processing apparatus 360 selects a restoration diagnosis command set having a high degree of restoration in the restoration diagnosis database 380 illustrated in FIG. As in the example shown above, in the restoration diagnosis database 380, the restoration diagnosis command set A is selected 1000 times, the restoration degree x is 500, the restoration diagnosis command set B is selected 1000 times, the restoration degree Assume that y is 300, the restoration diagnosis command set C is selected 1000 times, and a numerical value such that the restoration degree z is 150 is stored. The information processing apparatus 360 selects the restoration diagnosis command set A having the largest restoration degree value from the restoration diagnosis database 380, and proceeds to step S109 in FIG. In step S <b> 109, the information processing device 360 transmits a recovery command and a recovery diagnostic command included in the recovery diagnostic command set A to the control panel 210. The control panel 210 executes a recovery operation and a recovery diagnosis operation based on the received recovery command as shown in steps S112 and S113 of FIG.

  When the information processing apparatus 360 succeeds in the restoration of the elevator 20 by the “door circuit reset + door high torque opening / closing” which is the restoration instruction of the restoration diagnosis instruction set A, the step of FIG. 6 is performed as in the learning period. As shown in S119, after adding 1 to the numerical value of the restoration degree of the restoration command, the process proceeds to step S121 in FIG. In step S121, the information processing apparatus 360 adds 1 to the number of times a in which the recovery diagnosis command set A is selected, and stores the recovery degree x added with 1 in step S119 in the recovery diagnosis database 380 to store the recovery diagnosis database 380. Update.

  Further, when the restoration of the elevator 20 fails due to the restoration instruction of the restoration diagnosis instruction set A, the information processing apparatus 360, as shown in step S128 of FIG. After the numerical value x is reduced by 1, the process proceeds to step S121 in FIG. In step S121, the information processing apparatus 360 adds 1 to the number of times a in which the restoration diagnosis command set A is selected, and first stores the degree of restoration x obtained by subtracting 1 in step S128 in the restoration diagnosis database 380. The recovery diagnosis database 380 is updated.

  As described above, when the learning period of the remote recovery apparatus 300 ends, when the information processing apparatus 360 receives the failure code “0001”, the information processing apparatus 360 refers to the recovery diagnosis database 380 illustrated in FIG. Then, select a restoration diagnosis command set with a high degree of restoration. Then, the information processing apparatus 360 causes the control panel 210 to execute a recovery operation and a recovery diagnosis operation. When the elevator 20 is successfully restored, the restoration degree of the restoration command included in the restoration diagnosis command set is increased by one. Further, when the restoration fails, the restoration degree included in the restoration diagnosis instruction set is decreased by 1. Thereby, more restoration diagnosis command sets including a restoration command with a high degree of restoring the elevator 20 are selected. Moreover, the frequency | count that the restoration | repair diagnosis instruction | command set containing a restoration instruction | command with a high degree of failure in the restoration of the elevator 20 is selected falls. For this reason, when the failure code “0001” is input, the degree of success of remote recovery is further increased.

  When the failure code “0001” is received, the restoration diagnosis command set A with the highest degree of restoration is selected and the restoration fails by remote restoration. The next time the failure code “0001” is received, the restoration is performed. The recovery operation and the recovery diagnosis operation may be executed by selecting the recovery diagnosis command set B having the next highest recovery level without selecting the diagnosis command set A. Also in this case, when the elevator 20 is successfully restored, the restoration degree of the restoration command included in the restoration diagnosis command set B is increased by one. If the restoration fails, the restoration degree included in the restoration diagnosis instruction set B is decreased by 1. Thereby, more restoration diagnosis command sets including a restoration command with a high degree of restoring the elevator 20 are selected. Moreover, the frequency | count that the restoration | repair diagnosis instruction | command set containing a restoration instruction | command with a high degree of failure in the restoration of the elevator 20 is selected falls. For this reason, when the failure code “0001” is input, the degree of success of remote recovery is further increased.

  Next, a case where an elevator status code is output together with a failure code from the control panel 210 will be described with reference to FIGS. Descriptions of matters similar to those described above with reference to FIGS. 1 to 6 are omitted.

  As shown in FIG. 7, the elevator status code is output from the control panel 210 together with the failure code when a failure occurs in the elevator 20. The elevator state code is a code composed of terms indicating the state of the elevator 20. Examples of the elevator status code include “door cannot be opened” and “door cannot be closed”. For example, one elevator status code is output together with one failure code. As the elevator status code, for example, a plurality of elevator status codes are output together with one failure code.

  As shown in FIG. 8, the failure history data 377 has a data structure that stores a management number of the elevator 20, a failure occurrence date / time, a failure code, an elevator status code, a recovery method, and a recovery determination result. For example, when the engineer 350 is dispatched to perform inspection, inspection, and recovery, the restoration method item is input as “engineer dispatch”. Further, in the recovery method item, when the remote recovery system 100 recovers, “remote recovery” is input. In the item of the restoration determination result, when the elevator 20 is restored and the operation is resumed, “Recovery” is input. In addition, in the item of the restoration determination result, when the elevator 20 fails to be restored, “failure” is input. In FIG. 8, the elevator specification data 371, inspection history data 372, maintenance work history data 373, remote inspection history data 374, modulation history data 375, repair work history data 376, and failure history data 377 of the maintenance database 370 2 is the same as that described with reference to FIG.

  As shown in FIG. 8, the failure factor-specific data 378 indicates that when a certain failure code and a certain elevator status code are output from the control panel 210, the number of times the elevator status code is received The number of failure factors corresponding to the failure code and the elevator status code as a result of inspection and inspection after being dispatched is stored. The data structure of the maintenance database 370 other than the failure history data 377 and the failure factor-specific data 378 is the same as that described with reference to FIG.

  For example, if the failure code is 0001 indicating a failure related to the doors 13 and 26 and the elevator status code is “A door cannot be opened” A times, the engineer 350 inspected the failure code “0001” and the elevator. The reason why the status code “Door cannot be opened” is output is due to dust clogging on the door sill (failure factor 1), contact failure of the switch of the door opening / closing device (failure factor 2), or other failure factor 3 There is. Therefore, the failure factor-specific data 378 includes 100 cases of door clogging factors (failure factor 1) when the failure code “0001” and the elevator status code “door cannot be opened” are output. The data structure is such that 50 cases are caused by contact failure of the switch (failure factor 2) and 10 cases are caused by the other failure factor 3, and the data is arranged in descending order.

  Similarly, when the failure code is 0001 indicating a failure related to the doors 13 and 26 and the elevator status code “door cannot be closed” is received B times, the failure code “0001” and the elevator status code “door cannot be closed” are also displayed. The output factor may be a clogging of the door sill (failure factor 1), a contact failure of the door opening / closing device switch (failure factor 2), or another failure factor 3. Therefore, the failure factor-specific data 378 includes 100 cases of door clogging factors (failure factor 1) when the failure code “0001” and the elevator status code “door cannot be closed” are output. The data structure is such that 50 cases are caused by contact failure of the switch (failure factor 2) and 10 cases are caused by the other failure factor 3, and the data is arranged in descending order.

  The same applies to the case where two elevator status codes “door cannot be opened” and “door cannot be closed” are output together with the failure code “0001”.

  As shown in FIG. 9, the recovery diagnosis database 380 includes a failure code, an elevator status code, a recovery diagnosis command set that is a set of a recovery command and a recovery diagnosis command, and the number of times that the recovery diagnosis command set is selected. It is a database that links the degree of restoration indicating the degree to which the failure of the elevator 20 has been restored by the execution of the restoration command. The degree of restoration is an integer, and when the failure of the elevator 20 is restored by executing the restoration instruction, the numerical value is incremented by one. Further, the restoration degree is set to a value of -1 when the restoration of the failure of the elevator 20 fails due to the execution of the restoration instruction. Accordingly, the value of the degree of restoration increases as the elevator 20 is successfully restored by executing the restoration command. Further, the degree of restoration becomes smaller as the restoration of the elevator 20 fails due to the execution of the restoration instruction. A high degree of recovery means that the numerical value of the degree of recovery is large, and a low degree of recovery means that the numerical value of the degree of recovery is small.

  As an example of the restoration diagnosis database 380, a case where the failure code is “0001” indicating a failure related to the doors 13 and 26 and the elevator state code is “door cannot be opened” will be described. The restoration diagnosis command set A is a set of two commands, “door circuit reset + door high torque opening / closing” as a restoration command, and “door opening / closing diagnosis” as a restoration diagnosis command, and the number of times restoration diagnosis command set A is selected. a and the recovery degree p by the recovery operation by the recovery command of the recovery diagnosis command set A are linked and stored in the database. Similarly, the restoration diagnosis command set B is a set of two commands: “door circuit reset + door opening / retry retry” as the restoration command, and “door opening / closing diagnosis” as the restoration diagnosis command, and the restoration diagnosis command set B is selected. The number of times b and the restoration degree q by the restoration operation by the restoration command of the restoration diagnosis instruction set B are linked and stored in the database. Similarly, the recovery diagnosis command set C is stored in the database by linking the number of times c when the recovery diagnosis command set C is selected and the recovery degree r by the recovery operation by the recovery command of the recovery diagnosis command set C.

  Further, as shown in FIG. 10, even when the failure code is “0001” and the elevator status code is “door cannot be closed”, the structure of the recovery diagnosis database 380 is that the elevator status code item is “door cannot be closed”. The degree of restoration is u, v, w. About another structure, it is the same as that of the case where the elevator status code demonstrated with reference to FIG. 9 is "the door cannot be opened".

  The operation of the remote recovery system 100 of the present embodiment is that, as shown in step S202 of FIG. 11, one or more elevator status codes are output from the control panel 210 together with the failure code, as shown in FIGS. This is different from the embodiment described with reference to FIG. Further, as shown in step S203 of FIG. 11, the output failure code and elevator status code are input to the information processing device 360 via the communication devices 250 and 320 and the communication network 30, as shown in FIG. To the embodiment described with reference to FIG. The embodiment described above with reference to FIGS. 1 to 6 is that the information processing apparatus 360 selects the restoration diagnosis command set based on the failure code and the elevator status code in steps S207 and S208 of FIG. And different. Other than that, it is the same as the embodiment described above with reference to FIGS.

  In step S106 of FIG. 11, when the remote recovery apparatus 300 is in the learning period, the information processing apparatus 360, as shown in step S207 of FIG. 6, based on the input failure code and elevator status code, FIG. Or, referring to the recovery diagnosis database 380 shown in FIG. 10, the recovery diagnosis command set A, the recovery diagnosis command set B, and the recovery diagnosis command set C are executed in order. If the recovery is successful, the recovery degree of the recovery command is incremented by 1 (step S119 in FIG. 12), and if the recovery fails, the recovery degree of the recovery command is decreased by 1 (step S128 in FIG. 12). Will be updated. When the remote recovery has been performed a predetermined number of times or when the predetermined period has elapsed and the learning period of the remote recovery apparatus 300 has ended, the information processing apparatus 360, as shown in step S208 of FIG. A restoration diagnosis instruction set including a restoration instruction with the highest degree of restoration is selected from among a plurality of restoration diagnosis instruction sets corresponding to the status code. If the recovery is successful, the recovery degree of the recovery command is incremented by 1 (step S119 in FIG. 12), and if the recovery fails, the recovery degree of the recovery command is decreased by 1 (step S128 in FIG. 12). Will be updated.

  Similarly to the embodiment described above, the remote recovery system 100 according to the present embodiment also selects more recovery diagnosis command sets including a recovery command with a high degree of recovery of the elevator 20, and fails to recover the elevator 20. The number of times a restoration diagnosis command set including a restoration command having a high degree is selected decreases. For this reason, even when the elevator status code is input together with the failure code “0001”, the degree of success of remote recovery is further increased.

  If two elevator status codes of failure code “0001”, “door cannot be opened”, and “door cannot be closed” are output from the control panel 210, the information processing apparatus 360 displays the failure cause-specific data shown in FIG. Referring to 378, the restoration diagnosis command set is selected in the same manner as described above based on the failure code “0001” and the elevator status code that has been received together with the failure code “0001”.

  As described above, when various failures occur in the elevator 20, the remote recovery system 100 performs a recovery operation and recovery diagnosis on the elevator 20 according to a command from the remote recovery device 300 disposed at a location away from the elevator 20. The operation can be executed to restore the elevator 20. Thereby, when a failure occurs in the elevator 20, the elevator 20 can be restored in a short time without dispatching the technician 350 to the site, and the operation service of the elevator 20 can be improved.

  Further, the remote recovery system 100 updates the recovery diagnosis database 380 so that a recovery diagnosis command set having a higher recovery possibility can be selected in the next remote recovery based on the recovery determination result. Thereby, as the number of remote restorations increases, the information processing apparatus 360 can select a more appropriate restoration diagnosis command set corresponding to the failure code or the failure code and the elevator status code from the restoration diagnosis database 380. . Thereby, the restoration of the elevator 20 can be reliably performed, and the time required for the restoration can be shortened to improve the operation service of the elevator 20.

  The present invention is not limited to the embodiments described above, but includes all changes and modifications that do not depart from the technical scope or essence of the present invention defined by the claims. .

  10 building, 11 hoistway, 12 floor, 13, 26 door, 20 elevator, 22 basket, 23 wire, 24 drive, 27 floor, 30, 35 communication network, 100 remote recovery system, 200 elevator controller, 210 control Panel, 250, 320 Communication device, 300 Remote recovery device, 310 Remote monitoring center, 330 Monitoring panel, 331 Display, 332 Switch, 333 Telephone, 334 Monitor, 340 Service center, 350 Engineer, 360 Information processing device, 370 Maintenance Database, 371 Elevator specification data, 372 Inspection history data, 373 Maintenance history data, 374 Remote inspection history data, 375 Modulation history data, 376 Repair history data, 377 Failure history data, 378 Data, 380 recovery diagnostic database.

Claims (6)

An elevator control device for controlling the drive of the elevator;
A remote recovery device that communicates with the elevator control device and causes the elevator to perform a failure recovery operation, and
The elevator control device transmits a failure signal including a failure code of the elevator when a failure of the elevator is detected,
The remote recovery device is:
When the failure signal is received , a recovery diagnosis command set that is a set of two commands , a recovery command corresponding to the failure code included in the failure signal and a recovery diagnosis command corresponding to the recovery command , is selected. ,
Sending the selected restoration diagnosis command set to the elevator control device, causing the elevator control device to continuously execute the restoration operation of the elevator and the restoration diagnosis operation corresponding to the result of the restoration operation ,
The elevator control apparatus, after the recovery operation was performed in response to the recovery command, determining whether said elevator is restored by restoration diagnosis operation, and sends the determination result to the remote recovery unit,
It said remote recovery apparatus wherein the a fault code, said recovery command corresponding to the failure code and the recovery diagnosis command set are two sets of commands and recovery diagnostic command corresponding to the recovery command, by recovery command It has a restoration diagnosis database that correlates the degree of restoration indicating the degree of restoration of the elevator failure,
It said remote recovery device, the elevator control device to increase the recovery Kyudo recovery diagnosis instructing the selected set when receiving the judgment result of successful recovery of the elevator from the failure from the elevator control device in the recovery of the elevator when receiving the determination result, to reduce the recovery Kyudo recovery diagnosis instructing the selected set,
Remote recovery system of the elevator failure characterized by. A remote recovery system for an elevator failure according to claim 1,
It said remote recovery device, said with reference to the recovery diagnostic database, to select a recovery diagnostic command set restoration degree including high recovery command of the plurality of restoration diagnosis command set corresponding to the failure code,
Remote recovery system of elevators failure characterized by. A remote recovery system for an elevator failure according to claim 1,
The remote recovery unit, during the learning period sequentially selects a plurality of recovery-diagnosis command set including a recovery command that corresponds to the fault code from the recovery diagnostic database,
Wherein when the learning period has ended, to select a recovery diagnostic command set containing high recovery command recovery degree of the plurality of restoration diagnosis command set corresponding to the reference to the failure code of the recovery diagnostic database,
Remote recovery system of elevators failure characterized by. It is a remote recovery system of the elevator failure of any one of Claim 1 to 3,
The failure signal includes the failure code and at least one elevator status code;
The restoration diagnosis database is a set of two commands: the failure code, the elevator status code, the restoration command corresponding to the failure code and the elevator status code, and a restoration diagnostic command corresponding to the restoration command. A certain restoration diagnosis instruction set is associated with a degree of restoration indicating the degree of restoration of the elevator failure by the restoration instruction.
It said remote recovery device selects a recovery diagnostic command set including a recovery recovery command old high degree among the plurality of recovery diagnostic command set corresponding to the restoration the diagnostic database with reference to the failure code and the elevator status code about,
Remote recovery system of elevators failure characterized by. A remote recovery system for an elevator failure according to claim 4,
Wherein when the elevator status code received from the elevator control device in one, the remote recovery unit, recovery of high recovery of the plurality of restoration diagnosis command set corresponding to the failure code and the elevator status code Select the restoration diagnosis command set including the command,
When there are a plurality of elevator status codes received from the elevator control device, the remote recovery device sets a plurality of restoration diagnosis command sets corresponding to the failure code and the elevator status code that is frequently received together with the failure code. that the restoration degree to select a recovery diagnosis instruction set that includes a high recovery instruction within the,
Remote recovery system of the elevator failure characterized by. A remote recovery system for an elevator failure according to claim 4,
The remote recovery unit, during the learning period sequentially selects a plurality of recovery-diagnosis command set including a recovery command that corresponds to the fault code and the elevator status code from the recovery diagnostic database,
Wherein when the learning period has ended, the restored restoration diagnosis command restoration degree including high recovery command diagnostic database with reference to the within the recovery diagnosis command set that corresponds to the fault code and the elevator status code Selecting a set ,
Remote recovery system of elevators failure characterized by.

Images