JP6477171B2 - Alert notification program, alert notification method, and alert notification device - Google Patents

Description

  The present invention relates to an alert notification program, an alert notification method, and an alert notification device.

  When a patient is admitted to a medical institution such as a hospital or a clinic, the patient leaves the home where he / she used to live and lives in a hospital room of the medical institution. At that time, since the patient lives in the same hospital room as the stranger, there are cases where complaints or requests (hereinafter simply referred to as “complaints”) are issued to medical institutions due to environmental changes and stress.

  In order to reduce the occurrence of such complaints and improve the quality of medical services provided by medical institutions, for example, a method for determining a bed to accommodate a patient in consideration of the needs of the patient has been proposed.

JP 2012-146249 A

  Although complaints issued by patients are managed by medical institutions and may be used to improve the quality of medical services, conventional complaint management methods associate complaints with complaint contents. In many cases, management methods are used. This kind of complaint management method makes it possible to understand who has made what kind of complaint, so it is possible to take measures so that patients who have made complaints in the past do not make the same complaint again. Can be expected to prevent recurrence.

  However, in the conventional complaint management method, it is impossible to assume what kind of complaint is issued from a patient who does not have information regarding the occurrence of the complaint, such as a patient who is hospitalized in a medical institution. For this reason, it is difficult to suppress the occurrence of complaints from patients who have no information about complaints.

  As one aspect, an object of the present invention is to suppress the occurrence of complaints from people who do not have information regarding the occurrence of complaints.

  In one aspect, the alert notification program stores, in the computer, complaint environment information in which attribute information indicating the attribute of the complaint occurrence person is associated with accommodation environment information including information regarding the environment of the complaint occurrence person. A process including referencing is executed. In addition, the alert notification program assigns to the inmate a containment destination that is different from the containment location specified by the containment destination environment information corresponding to the attribute information of the complainant having the same attribute as the inmate's attribute. The processing including the notification of the alert is executed.

  As one aspect, there is an effect that it is possible to suppress the occurrence of complaints from people who do not have information regarding the occurrence of complaints.

It is a figure which shows an example of an alert notification apparatus. It is a figure which shows an example of complaint information. It is a figure which shows an example of hospital room information. It is a figure which shows an example of bed information. It is a figure which shows an example of patient information. It is a figure which shows an example of a patient pattern table. It is a figure which shows an example of complaint environment information. It is a figure which shows an example of the information containing bed environment information. It is a figure which shows an example of the information containing interpersonal environment information. It is a figure which shows an example of a structure in the case of implement | achieving an alert notification apparatus with a computer. It is a flowchart which shows an example of the flow of a complaint process. It is a flowchart which shows an example of the flow of a complaint total process. It is a figure which shows an example of the accommodation destination information display screen. It is a flowchart which shows an example of the flow of a storage location information display process. It is a flowchart which shows an example of the flow of a hospital bed environment information matching process. It is a flowchart which shows an example of the flow of an interpersonal environment information matching process. It is a figure which shows an example of the accommodation destination information display screen at the time of performing accommodation destination information display processing. It is a figure which shows an example of a patient icon. It is a flowchart which shows an example of the flow of a complaint display process. It is a figure which shows an example of the accommodation destination information display screen at the time of performing a complaint display process.

  Hereinafter, an example of an embodiment of the disclosed technology will be described in detail with reference to the drawings. In addition, the same code | symbol is attached | subjected to the component and process which a function bears the same function through all the drawings, and the overlapping description may be abbreviate | omitted suitably.

  FIG. 1 is a diagram illustrating an example of an alert notification device 1 according to the embodiment. Here, as an example, a description will be given assuming that the alert notification device 1 is used in a medical institution.

  The alert notification device 1 includes functional units such as a reception unit 10, a complaint recording unit 12, an environment information recording unit 14, a totaling unit 16, a notification unit 18, and an update unit 20. The notification unit 18 includes a storage location analysis unit 22 and a display unit 24.

  The alert notification device 1 manages various types of information such as a complaint DB (Database) 30, a hospital room information DB 32, a hospital bed information DB 34, a patient information DB 36, a complaint environment accumulation DB 38, a hospital bed environment cause aggregation DB 40, and an interpersonal environment cause aggregation DB 42. Each DB to be included.

  Here, the DB refers to a storage form having a data structure in which information is centrally managed and information can be reused such as information search or extraction. Therefore, for example, when the alert notification device 1 is realized by a computer, each DB may be constructed in a file system provided by an OS (Operating System) used in the computer, or by using separately provided DB management software. You may build it.

  The reception unit 10 is connected to the complaint recording unit 12, the accommodation destination analysis unit 22 included in the notification unit 18, and the update unit 20.

  The reception unit 10 receives complaint information issued by a patient from a worker belonging to a medical institution such as a nurse (hereinafter referred to as “medical worker”). The reception unit 10 also includes information on a patient newly accommodated in a medical institution for hospitalization (hereinafter referred to as “patient attribute”) and information on a bed selected by a medical worker as a candidate for accommodation of the patient ( Hereinafter, it is referred to as “bed candidate information”). Furthermore, the reception unit 10 receives information related to a bed determined by a medical staff as a patient accommodation destination (hereinafter referred to as “bed determination information”).

  The complaint information received by the accepting unit 10 includes, for example, a patient ID that is an identifier assigned to each patient by a medical institution, the date and time of occurrence of the complaint, and specific complaint contents, etc. in order to uniquely identify the patient who issued the complaint. included.

  When receiving the complaint information, the reception unit 10 outputs the received complaint information to the complaint recording unit 12.

  The patient attributes received by the receiving unit 10 include, for example, a patient pattern set according to a combination of patient ID, sex, age, and the sex and age of the patient. The bed candidate information includes, for example, a room number and a bed number of a room selected as a patient accommodation candidate.

  Here, the bed number is an identifier for uniquely identifying a bed provided in a hospital room. Details of the patient pattern will be described later.

  When receiving the patient attributes and the bed candidate information, the receiving unit 10 outputs the received patient attributes and bed candidate information to the accommodation analysis unit 22 included in the notification unit 18.

  The bed determination information received by the reception unit 10 includes, for example, a room number, a bed number, and the like of a hospital room determined as a patient accommodation destination.

  When receiving the patient attributes and the bed determination information, the reception unit 10 outputs the received patient attributes and bed determination information to the update unit 20.

  The complaint recording unit 12 is connected to the receiving unit 10, the environment information recording unit 14, and a storage unit that stores the complaint DB 30, and records the complaint information output from the receiving unit 10 in the complaint DB 30. Then, the complaint recording unit 12 outputs, for example, the occurrence date and time of the complaint included in the complaint information to the environment information recording unit 14.

  FIG. 2 is a diagram illustrating an example of the complaint DB 30. As shown in FIG. 2, in the complaint DB 30, the date and time of occurrence of the complaint, the patient ID, and the complaint content are managed in association with each other in the row direction.

  Since the complaint recording unit 12 adds the complaint information to the complaint DB 30, the past complaint information of each patient is accumulated in the complaint DB 30.

  The environment information recording unit 14 is connected to a complaint recording unit 12 and a totaling unit 16 and a storage unit that stores various databases such as a complaint DB 30, a hospital room information DB 32, a bed information DB 34, a patient information DB 36, and a complaint environment accumulation DB 38. .

  When the environment information recording unit 14 receives the complaint occurrence date from the complaint recording unit 12, the environment information recording unit 14 acquires the complaint information corresponding to the complaint occurrence date from the complaint DB 30. Then, the environment information recording unit 14 associates the acquired complaint information with information about the environment in which the patient was placed when the patient made a complaint, that is, environmental information. Then, the environment information recording unit 14 records information associating the complaint information with the environmental information as the complaint environment information in the complaint environment accumulation DB 38.

  The environmental information includes, for example, hospital room information, bed information, and patient information.

  The hospital room information is information indicating attributes for each hospital room provided in the medical institution, and is stored in advance in the hospital room information DB 32.

  FIG. 3 is a diagram illustrating an example of the hospital room information DB 32. As shown in FIG. 3, in the hospital room information DB 32, the hospital room number, the room charge difference, and the distance from the nurse station are managed in association with each other in the row direction.

  Here, the room charge difference is information indicating a difference with respect to the room charge per day in a hospital room (standard room for health insurance) equipped with standard facilities, for example. The distance from the nurse station is information indicating the moving distance [m] from the nurse station to each hospital room.

  Note that the data structure of the room information shown in FIG. 3 is an example. For example, information on the number of floors in the room, the presence or absence of facilities such as bathrooms and toilets, the number of nurses in charge, or the number of patients in charge per nurse Etc. may be included in the room information.

  The bed information is information indicating an attribute for each bed provided in the room and is stored in advance in the bed information DB 34.

  FIG. 4 is a diagram illustrating an example of the data structure of the bed information managed by the bed information DB 34. As shown in FIG. 4, in the bed information DB 34, for example, a room number, a bed number, a bed position, and a patient ID are managed in association with each other in the row direction.

  Here, the bed position is information indicating the position of the bed in the room. For example, “1” is a bed placed on the window side, “2” is a bed placed on the door side, that is, the hallway side, and “3”. "" Indicates that the bed is located in the central part of the hospital room, neither the window side nor the door side. The patient ID represents a patient accommodated in the corresponding hospital bed number. For example, a patient bed corresponding to the patient ID “00000” represents an empty bed in which no one is accommodated in the patient bed.

  Note that the data structure of the bed information shown in FIG. 4 is an example, and for example, information such as the size of the bed may be included in the bed information.

  Moreover, patient information is information which shows the attribute for every patient, and is memorize | stored beforehand in patient information DB36.

  FIG. 5 is a diagram illustrating an example of the patient information DB 36. As shown in FIG. 5, in the patient information DB 36, for example, a patient ID, sex, age, and patient pattern are managed in association with each other in the row direction.

  Here, the patient pattern is an index for classifying characteristics of the patient, and is set according to, for example, a combination of the sex and age of the patient. In the present embodiment, for example, a patient pattern is set for each patient using a patient pattern table 44 shown in FIG.

  Note that the data structure of the patient information shown in FIG. 5 is an example, and for example, clinical department information that a patient visits, information on a patient's symptoms such as seriousness and mildness, or disease name information may be included in the patient information. In this case, a patient pattern table 44 in which a patient pattern is set for a combination of a patient's sex, age, medical examination department, and symptoms may be used.

  Using the patient ID included in the complaint information acquired from the complaint DB 30, the environment information recording unit 14 acquires the bed information of the hospital room in which the patient having the patient ID is accommodated from the bed information DB 34. The environment information recording unit 14 acquires the room information corresponding to the room number included in the acquired bed information from the room information DB 32. Furthermore, the environment information recording unit 14 acquires patient information corresponding to each patient ID included in the acquired bed information from the patient information DB 36.

  The environment information recording unit 14 generates the complaint environment information by associating the room information, the bed information, and the patient information acquired as described above with the complaint information as the environmental information, and the generated complaint environment information is used as the complaint environment accumulation DB 38. Add to

  FIG. 7 is a diagram illustrating an example of the complaint environment accumulation DB 38. As shown in FIG. 7, in the complaint environment accumulation DB 38, complaint information and environmental information are managed in association with each other in the row direction.

  For example, from FIG. 7, when a patient with a patient ID “00010” complains that “Neighbor's snoring is noisy and cannot sleep,” a patient with a patient ID “00010” has a hospital room “002”. It can be understood that the patient was accommodated in the bed number “3”. In addition, the patient room “002” accommodates a patient with a patient ID “00008” and a patient “00001”. The patient pattern of a patient with a patient ID “00008” is “16”, and the patient ID It can be understood that the patient pattern of the patient with “00001” is “7”.

  For example, the environment information recording unit 14 records the complaint environment information in the complaint environment accumulation DB 38 and then outputs the complaint environment information to the totaling unit 16.

  The totaling unit 16 is connected to the environmental information recording unit 14 and a storage unit that stores various DBs such as the complaint environment cumulative DB 38, the sickbed environment-based totaling DB 40, and the interpersonal environment-based totaling DB 42.

  When receiving the complaint environment information from the environment information recording unit 14, the totaling unit 16 generates the bed environment information and the personal environment information using the complaint environment information.

  Here, the bed environment information is information that associates patient attributes with information that specifies the position of the bed in which the patient is accommodated, and specifically, the patient pattern of the patient who made the complaint This is information in which the room number and the bed number in which the patient is accommodated are associated with each other.

  On the other hand, interpersonal environment information is information in which patient attributes are associated with attributes of other patients accommodated in the same room as the patient. Specifically, the patient pattern of the patient who made the complaint And the patient patterns of other patients housed in the same patient room as the patient.

  The totaling unit 16 records the generated bed environment information in the bed environment cause totalization DB 40.

  FIG. 8 is a diagram illustrating an example of the sick bed environment-caused summary DB 40. As shown in FIG. 8, the patient bed environment cause count DB 40 manages the patient pattern, the room number, the bed number, the bed position, the number, and the ratio of the patient who made the complaint in association with the row direction.

  When recording the bed environment information in the bed environment cause aggregation DB 40, the tabulation unit 16 refers to whether the bed environment information aggregation DB 40 already includes the bed environment information having the same information, and the bed environment information having the same information. Count the number of bed environment information for each. Then, the totaling unit 16 records the total number of bed environment information collected in the number column associated with each bed environment information in the bed environment cause aggregation DB 40. At this time, the totaling unit 16 calculates the ratio of the number of each bed environment information to the number of all the bed environment information managed by the bed environment origin summary DB 40 and associates it with each bed environment information of the bed environment cause summary DB 40. Record in the percentage field provided.

  For example, in FIG. According to the data in the row labeled 1, the number of cases where the patient with the patient pattern “1” complained about the bed number “2” in the room number “004” was 3, and all complaints at the medical institution It shows that the ratio to the number of cases is 5%.

  On the other hand, the tabulation unit 16 records the generated interpersonal environment information in the interpersonal environment cause aggregation DB 42.

  FIG. 9 is a diagram illustrating an example of the interpersonal environment cause aggregation DB 42. As shown in FIG. 9, in the interpersonal environment-based aggregation DB 42, the patient room pattern of the patient who made the complaint, the same room information N (N is an integer) representing the patient pattern of another patient housed in the same patient room as the patient, The number and ratio are managed in association with the row direction. FIG. 9 shows an example of the interpersonal environment-based aggregation DB 42 in a medical institution with up to four beds provided in a hospital room, and therefore “N” of the same room information N is set to 3. Note that the blank in the room information 1 to 3 indicates that no patient is accommodated. For example, when only 3 persons are accommodated in a 4-person room, the room information 3 is blank. Moreover, if the sickroom is a private room, all the room information 1-3 will be blank.

  When the interpersonal environment information is recorded in the interpersonal environment cause aggregation DB 42, the aggregating unit 16 refers to whether the interpersonal environment cause aggregation DB 42 already contains the interpersonal environment information having the same information, and the interpersonal environment information having the same interpersonal environment information is referred to. Aggregate the number of interpersonal environmental information for each environmental information. Then, the totaling unit 16 records the total number of interpersonal environment information items in the number column associated with each interpersonal environment information in the interpersonal environment cause aggregation DB 42. At this time, the totaling unit 16 calculates the ratio of the number of pieces of interpersonal environment information to the total number of pieces of interpersonal environment information managed in the interpersonal environment cause totalization DB 42 and associates the ratio with the respective personal environment information of the interpersonal environment cause totalization DB 42. Record in the percentage field provided.

  For example, in FIG. According to the data in the row labeled 1, the patient with the patient pattern “1” was accommodated in the same room as the two patients with the patient pattern “2” and the patient with the patient pattern “11”. This shows that the number of complaints that occurred was three. Further, in the combination of the patient patterns, the ratio of the number of complaints issued by the patient whose patient pattern is “1” to the total number of complaints in the medical institution is 5%.

  On the other hand, the accommodation destination analysis unit 22 stores the reception unit 10 and the display unit 24, and various types of DBs such as the bed information DB 34, the patient information DB 36, the complaint environment accumulation DB 38, the bed environment environment aggregation DB 40, and the human environment environment aggregation DB 42. Connected to the storage unit.

  When receiving the attributes of a new patient, which is a newly accommodated patient, from the receiving unit 10, the storage location analyzing unit 22 refers to the bed information DB 34 and acquires information about all the empty beds. Then, the accommodation destination analyzing unit 22 associates the patient pattern of the new patient with the acquired room number and bed number of each empty bed, and generates bed environment information for each empty bed. The new patient includes not only a patient newly accommodated in a medical institution but also a patient already accommodated in a medical institution and a patient who changes floors in the accommodation destination.

  Thereafter, the accommodation destination analysis unit 22 analyzes, for each empty bed, whether the same bed environment information as the generated bed environment information is included in the bed environment cause aggregation DB 40.

  When the same bed environment information as the generated bed environment information is included in the bed environment cause aggregation DB 40 and the ratio of the bed environment information is equal to or greater than the threshold, the accommodation destination analysis unit 22 corresponds to the generated bed environment information. A hospital bed environment complaint flag set to ON is assigned to an empty bed.

  Here, the threshold value is a predetermined value used for determining whether or not a new patient makes a complaint in a hospital bed.

  The bed environment complaint flag indicates whether another patient having the same patient pattern as that of the new patient has complained about the bed environment when he / she was accommodated in an empty bed to be analyzed. It is an identifier to indicate. Hereinafter, another patient having the same patient pattern as that of the new patient is referred to as “a patient similar to the new patient”.

  Furthermore, the accommodation destination analysis unit 22 refers to the bed information DB 34 and acquires the patient IDs of other patients housed in the same room as the room where there is an empty bed. And the accommodation destination analysis part 22 acquires the patient pattern of the other patient represented by acquired patient ID with reference to patient information DB36, the patient pattern of a new patient, the patient pattern of another patient, Are associated with each other to generate interpersonal environment information for each vacant bed.

  Thereafter, the accommodation destination analysis unit 22 analyzes for each empty bed whether the same personal environment information as the generated personal environment information is included in the personal environment cause aggregation DB 42.

  When the same personal environment information as the generated personal environment information is included in the personal environment cause aggregation DB 42 and the ratio of the personal environment information is equal to or greater than the threshold, the accommodation destination analysis unit 22 corresponds to the generated personal environment information. Assign an interpersonal environment complaint flag set to ON to an empty bed.

  Interpersonal environment complaint flag means that a patient similar to a new patient has complained about interpersonal relationships when a patient with the same patient pattern as another patient in the vacant bed to be analyzed is in the same room It is an identifier indicating whether or not.

  Further, when receiving the bed candidate information from the receiving unit 10, the accommodation destination analysis unit 22 refers to the bed environment complaint flag and the interpersonal environment complaint flag corresponding to the empty bed specified by the bed candidate information.

  When the bed environment complaint flag is set in the empty bed, the accommodation destination analyzing unit 22 associates the patient pattern of the new patient with the room number and the bed number of the empty bed specified by the bed candidate information. Generate environment information. Then, the accommodation destination analysis unit 22 acquires the complaint content corresponding to the sickbed environment information of the empty sickbed specified by the sickbed candidate information from the complaint environment accumulation DB 38 and outputs it to the display unit 24.

  On the other hand, when the interpersonal environment complaint flag is set in the vacant bed, the accommodation destination analyzing unit 22 is a patient pattern of the new patient and other patients accommodated in the ward where there is a vacant bed identified by the bed candidate information. Interpersonal environment information in which the patient patterns are associated with each other is generated. Then, the accommodation destination analysis unit 22 acquires the complaint content corresponding to the interpersonal environment information of the empty bed specified by the bed candidate information from the complaint environment accumulation DB 38 and outputs it to the display unit 24.

  On the other hand, the display unit 24 is connected to the accommodation destination analysis unit 22 and displays information for assisting a medical worker in assigning a bed to a new patient on a display device such as a monitor.

  Specifically, the display unit 24 predicts the type of complaint issued by a new patient when a new patient is accommodated in each empty bed according to the setting status of the bed environment complaint flag and the interpersonal environment complaint flag for each empty bed. Is displayed on the display device for each empty bed.

  In addition, the display unit 24 displays the complaint content received from the storage location analysis unit 22 on the display device.

  On the other hand, the updating unit 20 is connected to the receiving unit 10 and a storage unit that stores the bed information DB 34 and the patient information DB 36.

  When the update unit 20 receives the attributes of the new patient and the bed determination information from the reception unit 10, the update unit 20 associates the patient ID of the new patient with the empty bed specified by the bed determination information and updates the bed information in the bed information DB 34. To do. In addition, the update unit 20 adds the attributes of the new patient to the patient information DB 36.

  Next, FIG. 10 shows a configuration diagram when the alert notification device 1 is realized by a computer.

  The computer 100 includes a CPU 102, a memory 104, and a nonvolatile storage unit 106. The CPU 102, the memory 104, and the nonvolatile storage unit 106 are connected to each other via a bus 108. The computer 100 also includes an input / output (I / O) 110 for connecting the input device 112, the display device 114, and the communication device 116 to the computer 100 to transmit / receive data to / from the computer 100. The I / O 110 is a bus. 108.

  The input device 112 includes a device for giving an instruction to the computer 100 by an operator of the computer 100 such as a keyboard and a mouse. The input device 112 includes a reading device for reading data recorded on a recording medium 118 such as a CD-ROM or a flash memory.

  The display device 114 includes a device such as a monitor that converts and displays information in a form that can be visually perceived.

  The communication device 116 includes an interface for connecting to a communication line (not shown), and transmits / receives data to / from information devices such as other computers connected to the communication line (not shown).

  The storage unit 106 can be realized by an HDD (Hard Disk Drive), a flash memory, or the like.

  The storage unit 106 stores an alert notification program 120 for causing the computer 100 to function as the alert notification device 1 shown in FIG. The alert notification program 120 stored in the storage unit 106 includes a reception process 122, a complaint recording process 124, an environment information recording process 126, a tabulation process 128, an accommodation destination analysis process 130, a display process 132, and an update process 134.

  The CPU 102 reads the alert notification program 120 from the storage unit 106, expands it in the memory 104, and executes each process included in the alert notification program 120.

  The CPU 102 reads out the alert notification program 120 from the storage unit 106, expands it in the memory 104, and executes the alert notification program 120, whereby the computer 100 operates as the alert notification device 1 shown in FIG.

  Further, when the CPU 102 executes the reception process 122, the computer 100 operates as the reception unit 10 illustrated in FIG. Further, when the CPU 102 executes the complaint recording process 124, the computer 100 operates as the complaint recording unit 12 shown in FIG. Further, when the CPU 102 executes the environment information recording process 126, the computer 100 operates as the environment information recording unit 14 shown in FIG. Further, when the CPU 102 executes the aggregation process 128, the computer 100 operates as the aggregation unit 16 illustrated in FIG. Further, when the CPU 102 executes the accommodation destination analysis process 130, the computer 100 operates as the accommodation destination analysis unit 22 illustrated in FIG. Further, when the CPU 102 executes the display process 132, the computer 100 operates as the display unit 24 illustrated in FIG. Furthermore, when the CPU 102 executes the update process 134, the computer 100 operates as the update unit 20 illustrated in FIG.

  Also, the complaint DB 30 is generated in the memory 104 by the CPU 102 developing the complaint information stored in the complaint information storage area 140 in the memory 104. Further, the CPU 102 develops the room information stored in the room information storage area 142 in the memory 104, so that the room information DB 32 is generated in the memory 104. Further, the CPU 102 develops the bed information stored in the bed information storage area 144 in the memory 104, so that the bed information DB 34 is generated in the memory 104. In addition, the patient information DB 36 is generated in the memory 104 by the CPU 102 expanding the patient information stored in the patient information storage area 146 in the memory 104. Further, the CPU 102 expands the complaint environment information stored in the complaint environment information storage area 148 in the memory 104, so that the complaint environment accumulation DB 38 is generated in the memory 104. Further, the CPU 102 expands the bed environment information stored in the bed environment cause total information storage area 150 in the memory 104, thereby generating the bed environment cause total DB 40 in the memory 104. In addition, the CPU 102 expands the interpersonal environment information stored in the interpersonal environment cause total information storage area 152 in the memory 104, so that the interpersonal environment cause total DB 42 is generated in the memory 104. Further, the CPU 102 expands the value stored in the threshold information storage area 154 in the memory 104, whereby values such as various threshold values used in the computer 100 are stored in the memory 104.

  The computer 100 can be realized by, for example, a semiconductor integrated circuit, more specifically, an ASIC (Application Specific Integrated Circuit) or the like.

  Next, the operation of the alert notification device 1 will be described. The alert notification device 1 executes a complaint process when the complaint unit 10 accepts complaint information.

  FIG. 11 is a flowchart illustrating an example of the complaint processing flow of the alert notification device 1.

  First, in step S100, the complaint recording unit 12 records the complaint information received by the receiving unit 10 in the complaint DB 30.

  In step S110, the environment information recording unit 14 uses the patient ID included in the complaint information recorded in the complaint DB 30 in the process of step S100 to obtain the bed information corresponding to the hospital room in which the patient having the patient ID is accommodated. , Acquired from the bed information DB 34.

  In step S120, the environment information recording unit 14 acquires patient information of the patient corresponding to each patient ID included in the bed information acquired in the process of step S110 from the patient information DB 36.

  In step S130, the environment information recording unit 14 acquires the room information corresponding to the room number included in the bed information acquired in step S110 from the room information DB 32.

  In step S140, the environment information recording unit 14 extracts the patient ID and the complaint content from the complaint information received in the process of step S100. And the environment information recording part 14 respond | corresponds with the extracted patient ID and complaint content with the bed information acquired by the process of step S110, the patient information acquired by the process of step S120, and the hospital room information acquired by the process of step S130. And generate complaint environment information.

  The environment information recording unit 14 records the generated complaint environment information in the complaint environment accumulation DB 38. Therefore, in the complaint environment accumulation DB 38, environmental information, which is information related to the environment in which the patient who made the complaint is placed, is stored in association with information such as which patient has made what kind of complaint.

  The totaling unit 16 extracts the patient pattern of the patient who made the complaint, the room number in which the patient is accommodated, and the bed number from the generated complaint environment information, and the bed environment corresponding to the generated complaint environment information. Generate information. That is, the bed environment information includes information for specifying the location of the accommodation destination of the patient who has made a complaint.

  Further, the counting unit 16 extracts the patient pattern of the patient who has made a complaint and the patient pattern of another patient accommodated in the same patient room as the patient from the generated complaint environment information, and generates the generated complaint environment information. Generate corresponding interpersonal environment information. That is, the interpersonal environment information includes information on the roommate in the accommodation location of the patient who has made a complaint.

  As described above, the bed environment information and the interpersonal environment information are information obtained by reexamining the environment information when the complaint is issued from different viewpoints, and the bed environment information and the interpersonal environment information are also examples of the complaint environment information. Can do.

  In step S150, the tabulation unit 16 records the bed environment information generated in the process of step S140 in the bed environment environment totalization DB 40 and the personal environment information in the human environment environment totalization DB 42, and calculates the number of bed environment information and personal environment information. Execute the complaint aggregation process to be aggregated.

  FIG. 12 is a flowchart illustrating an example of the flow of the complaint counting process.

  First, in step S152, the totaling unit 16 acquires one unacquired bed environment information from the bed environment-related total DB 40.

  In step S154, the counting unit 16 compares the newly received complaint bed environment information generated in step S140 with the bed environment information acquired in step S152. It is determined whether or not they match.

  In the case of an affirmative determination, the process proceeds to step S156, and in step S156, the counting unit 16 increments the number of bed environment information that matches the bed environment information generated in the process of step S140 in the bed environment-caused totaling DB 40 by one. Increment only.

  On the other hand, if a negative determination is made, the process proceeds to step S158.

  In step S <b> 158, the totaling unit 16 refers to the bed environment cause totalization DB 40 and determines whether there is unacquired bed environment information. If the determination is affirmative, the process proceeds to step S152, and the counting unit 16 continues to steps S152, S154, and until the bed environment information that matches the bed environment information generated in the process of step S140 is detected from the bed environment cause totalization DB 40. And S158 are repeated.

  On the other hand, if the determination process in step S158 is negative, the process proceeds to step S160. In this case, since the bed environment information corresponding to the bed environment information generated in the process of step S140 is not included in the bed environment cause summary DB 40, the bed environment information generated in the process of step S140 is added to the bed environment cause summary DB 40. To do. Then, the totaling unit 16 sets the number of bed environment information added to the bed environment cause totaling DB 40 to “1”.

  Through the processes in steps S152 to S160 described above, the number of cases for each bed environment information having the same content is totaled.

  In step S162, the totaling unit 16 calculates the total number of cases of each bed environment information managed by the bed environment cause aggregation DB 40, and calculates the ratio of the number of each bed environment information to the total value for each bed environment information. To do. And the total part 16 respectively updates the ratio contained in each bed environment information of the bed environment origin total DB 40 to the calculated ratio.

  Next, the totaling unit 16 uses the interpersonal environment information instead of the bed environment information, and executes processes corresponding to the processes of steps S152 to S162.

  In step S <b> 164, the tabulation unit 16 acquires one piece of unacquired interpersonal environment information from the interpersonal environment cause aggregation DB 42.

  In step S166, the tabulation unit 16 compares the newly received complaint interpersonal environment information generated in the process of step S140 with the interpersonal environment information acquired in the process of step S164. It is determined whether or not they match.

  In the case of an affirmative determination, the process proceeds to step S168, and in step S168, the tabulation unit 16 counts the number of pieces of interpersonal environment information that matches the interpersonal environment information generated in the process of step S140 in the interpersonal environment cause aggregation DB 42 by one. Increment.

  On the other hand, if a negative determination is made, the process proceeds to step S170.

  In step S <b> 170, the tabulation unit 16 refers to the interpersonal environment cause aggregation DB 42 and determines whether there is unacquired interpersonal environment information. In the case of an affirmative determination, the process proceeds to step S164, and the aggregation unit 16 performs steps S164, S166, and until the interpersonal environment information that matches the interpersonal environment information generated in the process of step S140 is detected from the interpersonal environment cause aggregation DB42. And the process of S170 is repeatedly performed.

  On the other hand, if the determination process in step S170 is negative, the process proceeds to step S172. In this case, since the interpersonal environment information that matches the interpersonal environment information generated in the process of step S140 is not included in the interpersonal environment cause aggregation DB 42, the interpersonal environment information generated in the process of step S140 is added to the interpersonal environment cause aggregation DB 42. To do. Then, the aggregation unit 16 sets the number of pieces of interpersonal environment information added to the interpersonal environment cause aggregation DB 42 to “1”.

  The number of cases for each piece of interpersonal environment information having the same contents is totaled by the processes in steps S164 to S172.

  In step S174, the tabulation unit 16 calculates the total number of cases of each person's environment information managed by the person environment environment cause DB 42, and calculates the ratio of the number of cases of each person's environment information with respect to the total value for each person's environment information. To do. And the total part 16 respectively updates the ratio contained in each interpersonal environment information of interpersonal environment origin totalization DB42 to the calculated ratio.

  With the above processing, the complaint processing is completed.

  On the other hand, the alert notification device 1 displays on the display device 114 a storage location information display screen, which is a screen showing, for example, the availability of a hospital bed, for example, at a timing instructed by a medical staff.

  FIG. 13 is a diagram illustrating an example of the accommodation information display screen.

  As shown in FIG. 13, the accommodation information display screen 46 is a screen that schematically shows a plan view of each floor of the ward, and displays the positions of the nurse station, stairs, hospital rooms, and hospital beds. When displaying a plan view of a different floor, a plan view of a desired floor can be displayed by selecting a switching button (not shown) in the accommodation information display screen 46, for example.

  In addition, when there are a plurality of wards in the medical institution, the accommodation information display screen 46 of the desired ward may be displayed by selecting a switching button (not shown) in the accommodation information display screen 46. .

  The icon representing the bed is displayed in a different manner, such as changing to a display color corresponding to the state shown in the legend, based on the availability of the bed or the relationship between the bed and the patient being accommodated. Notify the patient's containment status.

  For example, in the case of FIG. 13, a bed in which the room number is “001” and the bed number is “3”, and a bed in which the room number is “002” and the bed numbers are “3” and “4” , Indicates an empty bed. Furthermore, it is indicated that the bed represented by the room number “005” and the bed number “1” is an empty bed.

  Then, the alert notification device 1 executes the accommodation information display process when the receiving unit 10 receives the attributes of the new patient. If there is a vacant bed, the accommodation information display process complains that if a new patient is accommodated in each vacant bed based on the bed environment information and interpersonal environment information, the new patient is accommodated in the vacant bed. Is analyzed in advance, and the analysis result is displayed for each empty bed.

  Here, the reception part 10 demonstrates as what receives patient ID, sex, age, and a patient pattern as an attribute of a new patient. However, a patient pattern is not necessarily an indispensable item as an item received by the receiving unit 10. In this case, the reception part 10 should just acquire a patient pattern from sex and age with reference to the patient pattern table 44 shown in FIG.

  Each icon representing a hospital bed on the accommodation information display screen 46 is associated with a hospital bed environment complaint flag and an interpersonal environment complaint flag. The alert notification device 1 initializes the bed environment complaint flag and the personal environment complaint flag associated with each icon representing a bed to OFF before executing the accommodation information display process.

  FIG. 14 is a flowchart showing an example of the accommodation information display processing flow of the alert notification device 1.

  First, in step S200, the accommodation destination analysis unit 22 refers to the bed information DB 34, and acquires the bed number and the room number where the value of the patient ID included in the bed information is set to “00000”. Through this processing, the accommodation destination analysis unit 22 acquires information on empty beds.

  In step S <b> 205, the accommodation destination analysis unit 22 determines whether the bed number and the room number of an empty bed have been acquired in the process of step S <b> 200.

  If the determination process in step S205 is negative, that is, if the medical institution is full, the process proceeds to step S210.

  In step S210, the display unit 24 displays a message such as “There is no vacant bed” in the message area of the accommodation information display screen 46, for example, and notifies the health care worker that the bed is full. The destination information display process is terminated.

  On the other hand, if the determination process in step S205 is affirmative, the process proceeds to step S215. In step S215, the accommodation destination analysis unit 22 selects an unselected empty bed from the empty beds acquired in the process of step S200. Select one.

  In step S220, the storage location analysis unit 22 generates the bed environment information by associating the patient pattern of the new patient received by the reception unit 10 with the room number and bed number of the empty bed selected in the process of step S215. To do. Note that the bed environment information generated in the process of step S220 is the bed environment information when the new patient is temporarily accommodated in the empty bed selected in the process of step S215, and thus is specifically referred to as “bed bed environment temporary information”.

  In step S225, the accommodation destination analysis unit 22 performs a bed environment information matching process for determining whether the bed environment information totaling DB 40 includes the bed environment information that matches the temporary bed environment information generated in the process of step S220. To do.

  FIG. 15 is a flowchart showing an example of the flow of the bed environment information matching process.

  In step S300 of FIG. 15, the accommodation destination analysis unit 22 acquires one bed environment information from the bed environment cause aggregation DB 40.

  In step S305, the storage location analysis unit 22 compares the temporary bed environment information with the bed environment information acquired in step S300, and determines whether the temporary bed environment information and the bed environment information match. judge. Here, the temporary bed environment information and the bed environment information match each other means that at least the patient pattern, the room number, and the bed number included in each piece of information have the same value.

  If the determination process in step S305 is negative, the process proceeds to step S310.

  In step S <b> 310, the accommodation destination analysis unit 22 refers to the bed environment cause aggregation DB 40 and determines whether there is unacquired bed environment information. In the case of an affirmative determination, the process proceeds to step S300, and each process of steps S300 to S310 is repeatedly executed until the bed environment information matching the temporary bed environment information is acquired from the bed environment cause aggregation DB 40. In the case of negative determination, the bed environment information matching DB does not include the bed environment information matching the temporary bed environment information, and the bed environment information matching process is terminated.

  On the other hand, if the determination process in step S305 is affirmative, the process proceeds to step S315.

  In step S315, the accommodation destination analysis unit 22 compares the ratio associated with the bed environment information acquired in the process of step S300 with a threshold, and determines whether the ratio is equal to or greater than the threshold. .

  Even if a patient with the same patient pattern as the patient pattern of a new patient has made a complaint in the same bed environment in the past, if the ratio associated with the bed environment information is less than the threshold, the new patient Can be considered not likely to complain about the bed environment.

  Therefore, when the determination process in step S315 is negative, the accommodation destination analysis unit 22 determines that there is no possibility that the new patient will complain about the bed environment in the empty bed selected in the process in step S215 of FIG. Then, the bed environment information matching process is terminated.

  Note that the threshold value is not limited to a fixed value. For example, the threshold value may be changed as the total number of bed environment information increases.

  On the other hand, if the determination process in step S315 is affirmative, the process proceeds to step S320.

  In step S320, the accommodation destination analysis unit 22 sets the bed environment complaint flag associated with the icon representing the empty bed selected in the process of step S215 in FIG. 14 to ON.

  In step S325, the display unit 24 displays the vacant bed icon selected in step S215 in FIG. 14 in a display mode representing the “bedroom environment” shown in the legend of the accommodation destination information display screen 46.

  The accommodation information display screen 46 displays whether or not there is a possibility that a new patient may make a complaint due to the bed environment in an empty bed that is a processing target by the bed environment information matching process described above. Will be displayed.

  Subsequently, the processing after step S230 in FIG. 14 will be described.

  In step S230, the accommodation destination analysis unit 22 refers to the bed information DB 34, and acquires the patient IDs of other patients accommodated in the room number of the empty bed selected in the process of step S215. And the accommodation destination analysis part 22 acquires the patient pattern of the other patient represented by acquired patient ID with reference to patient information DB36, and the patient pattern of the new patient received by the reception part 10, and another patient And interpersonal environment information is generated.

  Note that the interpersonal environment information generated by the process of step S230 is interpersonal environment information when the new patient is temporarily accommodated in the vacant bed selected by the process of step S215, and thus is specifically referred to as “interpersonal environment temporary information”.

  In step S235, the accommodation destination analysis unit 22 executes interpersonal environment information matching processing for determining whether or not interpersonal environment information that matches the temporary interpersonal environment information generated in step S230 is included in the interpersonal environment cause aggregation DB 42. To do.

  FIG. 16 is a flowchart illustrating an example of the flow of interpersonal environment information matching processing.

  In step S400 of FIG. 16, the accommodation destination analysis unit 22 acquires one piece of interpersonal environment information from the interpersonal environment cause aggregation DB 42.

  In step S405, the storage location analysis unit 22 compares the interpersonal environment temporary information and the interpersonal environment information acquired in the process of step S400, and determines whether the interpersonal environment temporary information and the interpersonal environment information match. judge. Here, the interpersonal environment temporary information and the interpersonal environment information coincide with each other that at least the patient pattern of the new patient included in each information is the same as the patient pattern of another patient accommodated in the same patient room as the new patient. It is a value.

  If the determination process in step S405 is negative, the process proceeds to step S410.

  In step S410, the accommodation destination analysis unit 22 refers to the interpersonal environment cause aggregation DB 42 and determines whether there is unacquired interpersonal environment information. In the case of an affirmative determination, the process proceeds to step S400, and each process of steps S400 to S410 is repeatedly executed until the interpersonal environment information that matches the interpersonal environment temporary information is acquired from the interpersonal environment cause aggregation DB. In the case of negative determination, the interpersonal environment information matching DB 42 does not include interpersonal environment information that matches the interpersonal environment temporary information, and the interpersonal environment information matching process is terminated.

  On the other hand, if the determination process in step S405 is affirmative, the process proceeds to step S415.

  In step S415, the accommodation destination analyzing unit 22 compares the ratio associated with the personal environment information acquired in the process of step S400 with a threshold value, and determines whether the ratio is equal to or greater than the threshold value. .

  This threshold value may be a threshold value having the same value as the threshold value used in the determination process of step S315 in FIG. 15 or a threshold value having a different value. The threshold value is not limited to a fixed value, and may be changed with an increase in the total number of interpersonal environment information, for example.

  Even if a patient with the same patient pattern as the patient pattern of the new patient has made a complaint in the same interpersonal environment in the past, if the ratio associated with the interpersonal environment information is less than the threshold, the new patient Is not likely to complain about the interpersonal environment.

  Therefore, if the determination process in step S415 is negative, the accommodation destination analysis unit 22 determines that there is no possibility that the new patient will complain about the interpersonal environment, and ends the interpersonal environment information matching process.

  On the other hand, if the determination process in step S415 is affirmative, the process proceeds to step S420.

  In step S420, the accommodation destination analysis unit 22 sets the interpersonal environment complaint flag associated with the icon representing the empty bed selected in the process of step S215 in FIG. 14 to ON.

  In step S425, the accommodation destination analysis unit 22 refers to the bed environment complaint flag associated with the icon representing the empty bed selected in the process of step S215 in FIG. 14, and determines whether the bed environment complaint flag is on. judge. If the determination is affirmative, the process proceeds to step S430. If the determination is negative, the process proceeds to step S435.

  If the determination process in step S425 is affirmative, when the new patient is accommodated in the empty bed selected in the process in step S215 of FIG. 14, the new patient can make a complaint due to both the bed environment and the interpersonal environment. It shows that there is sex.

  Accordingly, in step S430, the display unit 24 displays the icon of the empty bed selected in the process of step S215 in FIG. 14 in a display form representing “patient versus person” shown in the legend of the accommodation information display screen 46. .

  On the other hand, if the determination process in step S425 is negative, if the new patient is accommodated in the empty bed selected in step S215 in FIG. 14, the new patient may make a complaint due to the interpersonal environment. It is shown that.

  Therefore, in step S435, the display unit 24 displays the icon of the empty bed selected in the process of step S215 in FIG. 14 in a display mode representing “interpersonal relationship” shown in the legend of the accommodation information display screen 46. .

  By the interpersonal environment information matching process described above, a display indicating whether or not there is a possibility that a new patient may make a complaint due to the interpersonal environment on an empty bed to be processed is displayed on the accommodation information display screen 46. Will be displayed.

  Subsequently, the process of step S240 in FIG. 14 will be described.

  In step S240, the accommodation destination analysis unit 22 refers to the information on the empty bed acquired in the process of step S200, and determines whether there is an empty bed that has not been selected in the process of step S215.

  If the determination is affirmative, the process proceeds to step S215. Then, an unselected empty bed is selected in the process of step S215, and the processes of steps S215 to S240 are repeatedly executed for the selected empty bed. Through the above processing, the display of the icon representing the empty bed on the accommodation information display screen 46 can be represented by a display according to the setting status of the bed environment complaint flag and the personal environment complaint flag associated with each icon. .

  On the other hand, in the case of negative determination, since all the empty beds are selected, the accommodation destination information display process shown in FIG. 14 is ended.

  After the accommodation information display process is completed, the display unit 24 displays the icon representing the hospital bed that is determined not to be an empty hospital bed in the process of step S200 as “hospitalized” shown in the legend of the accommodation information display screen 46. Is displayed in a display mode.

  FIG. 17 is a diagram illustrating an example of the accommodation destination information display screen 46 displayed on the display device 114 when the accommodation destination information display process is executed.

  The accommodation destination information display screen 46 illustrated in FIG. 17 represents information on a bed allocated to a 72-year-old woman whose patient ID is “00011” and whose patient pattern is “16” as a new patient. Note that the display of the patient icon 48 indicating a new patient differs depending on, for example, gender, and the patient icon 48 in FIG. 17 represents that the new patient is a woman. When the new patient is a male, a patient icon representing a male as shown in FIG. 18 is displayed.

  In the example of FIG. 17, when a new patient is accommodated in a bed represented by a hospital room number “001” and a bed number “3”, the new patient may complain due to the bed environment and the interpersonal environment. Notifying that there is.

  In addition, when a new patient is accommodated in a bed represented by the room number “002” and the bed number “3”, the new patient may notify that there is a possibility of complaining due to the interpersonal environment. Yes.

  Further, when the new patient is accommodated in the bed represented by the hospital room number “002” and the bed number “4”, the new patient is notified that no complaints are likely to be generated.

  In addition, if a new patient is housed in a bed represented by a room number “005” and a bed number “1”, the new patient may be notified that there may be a complaint due to the bed environment. Yes.

  In the example of FIG. 17, a health care worker who determines the accommodation destination of a new patient represents the new patient with a hospital bed number of “002” and a bed number of “4”, that is, a legend of “vacant”. It is desirable to be assigned to the hospital bed. Even after execution of the accommodation destination information display process, the bed represented by the legend “vacant” indicates that the bed is less likely to have a complaint from a new patient than the other beds. Therefore, even if it is a new patient without the information regarding a complaint, the complaint from the said new patient can be suppressed beforehand.

  In addition, after execution of the accommodation information display process, if there is no bed represented by the “vacant” legend, it is preferable to assign a new patient to the bed represented by the “bed environment” or “interpersonal relationship” legend. . This is because complaints from the new patient can be suppressed as compared with the case where the new patient is assigned a bed represented by the legend of “bed-to-bed”.

  As described above, the alert notification device 1 notifies the medical staff of an empty bed that can suppress complaints from a new patient as much as possible by the display mode of the icon representing the bed. In other words, the alert notification device 1 assists a medical worker to assign a new patient to a different bed from a bed in which a patient similar to the new patient has previously complained.

  Next, when a medical worker selects a bed to be assigned to a new patient on the accommodation information display screen 46 illustrated in FIG. 17, the reception unit 10 receives the patient pattern of the new patient and bed candidate information. Next, the complaint display process executed will be described. As already described, the bed candidate information is information regarding an empty bed selected as a new patient accommodation candidate, and includes at least a room number and a bed number. The reception unit 10 outputs the received patient pattern and bed candidate information of the new patient to the accommodation destination analysis unit 22.

  FIG. 19 is a flowchart illustrating an example of the flow of complaint display processing.

  First, in step S500, the accommodation destination analysis unit 22 refers to the hospital bed environment complaint flag associated with the icon representing the hospital bed identified by the hospital room number and the hospital bed number received from the reception unit 10, and the hospital bed environment complaint flag. Whether or not is on is determined. If the determination is affirmative, the process proceeds to step S505. If the determination is negative, the processes of steps S505 to S515 are not performed, and the process proceeds to step S520.

  In step S <b> 505, the accommodation destination analysis unit 22 acquires the complaint environment information including the patient pattern, the room number, and the bed number of the new patient received from the reception unit 10 from the complaint environment accumulation DB 38.

  In step S510, the accommodation destination analysis unit 22 refers to the acquired complaint environment information, and the patient ID accommodated in the hospital bed that is a candidate for the accommodation destination of the new patient is the same as the patient ID in the complaint information column. It is determined whether or not. If the determination is affirmative, the process proceeds to step S515. If the determination is negative, the process proceeds to step S520 without executing the process of step S515.

  In addition, the reason for executing the determination process in step S510 is to confirm whether the complaint content included in the complaint environment information is issued by a patient who is accommodated in a hospital bed that is a candidate for a new patient. It is to do.

  In step S515, the storage location analysis unit 22 extracts the complaint content from the complaint information column of the complaint environment information acquired in the process of step S505.

  The display unit 24 displays the complaint content extracted by the accommodation destination analysis unit 22 in the message area of the accommodation destination information display screen 46 as a hospital bed environment complaint. The bed environment complaint is the content of a complaint caused by a bed environment, which was issued by a patient similar to a new patient.

  Next, in step S520, the accommodation destination analysis unit 22 refers to the interpersonal environment complaint flag associated with the icon representing the hospital bed identified by the hospital room number and the hospital bed number received from the reception unit 10, and the interpersonal environment complaint It is determined whether or not the flag is on. If the determination is affirmative, the process proceeds to step S525. If the determination is negative, the processing of steps S525 to S540 is not executed, and the complaint display process is terminated.

  In step S525, the accommodation destination analysis unit 22 uses the hospital room number received from the reception unit 10 to obtain the patient ID of each patient housed in a hospital room that is a new patient accommodation destination candidate from the bed information DB 34. get. And the accommodation destination analysis part 22 acquires the patient pattern of each patient from acquired patient ID with reference to patient information DB36. Further, the accommodation destination analyzing unit 22 associates the patient pattern of the new patient received from the receiving unit 10 with the acquired patient pattern of each patient, and generates a patient room patient pattern.

  In step S530, the accommodation destination analysis unit 22 acquires, from the complaint environment information managed by the complaint environment accumulation DB 38, the complaint environment information in which the patient pattern of the patient information matches the patient room patient pattern generated in the process of step S525. To do.

  In step S535, the accommodation destination analysis unit 22 refers to the acquired complaint environment information, and the patient ID accommodated in the hospital bed that is the accommodation candidate of the new patient is the same as the patient ID in the complaint information column. It is determined whether or not. If the determination is affirmative, the process proceeds to step S540. If the determination is negative, the complaint display process is terminated without executing the process of step S540.

  In step S540, the storage location analysis unit 22 extracts the complaint content from the complaint information column of the complaint environment information acquired in the process of step S530.

  The display unit 24 displays the complaint content extracted by the accommodation destination analyzing unit 22 in the message area of the accommodation destination information display screen 46 as an interpersonal complaint. The interpersonal complaint is the content of the complaint caused by the interpersonal environment that was issued by a patient similar to the new patient.

  Thus, the complaint display process ends.

  FIG. 20 is a diagram illustrating an example of the accommodation destination information display screen 46 displayed on the display device 114 when the complaint display process is executed.

  FIG. 20 shows a state where a medical worker selects a hospital bed having a hospital room number “002” and a hospital bed number “3” as a new patient accommodation candidate, for example. In this case, from the contents of the bed information DB 34 shown in FIG. 4 and the patient information DB 36 shown in FIG. 5, the patient pattern is “16”, “16”, And three persons “7” are accommodated.

  Therefore, in the complaint environment accumulation DB 38 shown in FIG. 7, the complaint content included in the complaint environment information with the matching patient pattern, that is, the display of “My neighbor snore is noisy and cannot sleep” is displayed in the message area. If the complaint to be displayed in the message area is a hospital bed environmental complaint, a prompt “bed” is displayed at the beginning of the complaint. On the other hand, if the complaint displayed in the message area is an interpersonal complaint, the prompt “Interpersonal:” is displayed at the beginning of the complaint.

  At this time, the message displayed in the message area is not limited to the complaint content. For example, a message prompting the health care professional to assign another bed to the new patient is displayed, such as “As a patient similar to the new patient has a complaint, please assign another bed.” You may do it.

  As described above, the alert notification device 1 is configured such that when a medical worker tries to assign a new patient to a bed in which a patient similar to the new patient has generated a complaint in the past, Display complaints made by similar patients. That is, the alert notification device 1 can prompt the medical staff to assign a different bed to the new patient from the bed that is about to be assigned to the new patient by displaying the complaint in the message area.

  In addition, when the medical staff presses the “hospitalization confirmation” button shown in FIG. 20, the allocation of the bed to the new patient is confirmed.

  At this time, the update unit 20 adds the attributes of the new patient to the patient information DB 36, and also updates the bed information in which the patient ID of the new patient is associated with the room number and bed number of the confirmed bed of the new patient. Record in the bed information DB 34.

  In the process of step S315 of the bed environment information matching process shown in FIG. 15, the alert notification device 1 compares the ratio associated with the bed environment information with the threshold value, and the new patient is in the bed environment. It was determined whether there was a possibility of complaining about. However, the method for determining whether or not a new patient may complain about a bed environment is not limited to this. For example, you may make it determine according to whether the number of cases matched with the bed environment information is more than a threshold value. The same applies to the determination processing in step S415 of the interpersonal environment information matching processing shown in FIG.

  The form in which the alert notification device 1 is used is not limited to a medical institution. For example, it can be used to determine the accommodation place for elderly people in elderly care facilities. In this case, an item of ADL (Activities of Daily Living) may be included in the patient pattern table 44 of FIG. 5 for determining the patient pattern of the inmate. ADL is an index that evaluates how much a person in need of care can live independently.

  The alert notification device 1 can also be used when, for example, three or more people are divided into two or more rooms of an accommodation facility and determine room allocation.

  Moreover, although the alert notification program 120 demonstrated the aspect previously memorize | stored (installed) in the memory | storage part in embodiment, it is not limited to this. The alert notification program 120 according to the disclosed technology can be provided in a form recorded on a computer-readable recording medium 118. For example, the alert notification program 120 according to the disclosed technology can be provided in a form recorded in a portable recording medium such as a CD-ROM, a DVD-ROM, and a USB memory. The alert notification program 120 according to the disclosed technique can also be provided in a form recorded in a semiconductor memory such as a flash memory.

  Moreover, when the alert notification apparatus 1 performs the accommodation information display process shown in FIG. 14, both the sick bed environment complaint flag and the personal environment complaint flag associated with the empty bed are turned off from the empty bed. It is possible to grasp the available beds. Therefore, the alert notification device 1 may display a message instructing to allocate a free patient bed in which both the sick bed environment complaint flag and the interpersonal environment complaint flag are off to a new patient in the message area. Further, the alert notification device 1 may determine an empty bed in which both the bed environment complaint flag and the interpersonal environment complaint flag are off as the accommodation bed of the new patient. In this case, it is possible to reduce the labor for the medical staff to select a new patient's accommodation bed from the empty beds.

  In addition, various types of DB such as the complaint DB 30, the room information DB 32, the bed information DB 34, the patient information DB 36, the complaint environment accumulation DB 38, the bed environment environment aggregation DB 40, and the interpersonal environment environment aggregation DB 42 are other information different from the alert notification device 1. You may manage with equipment. In this case, the alert notification device 1 acquires information contained in various DBs managed by other information devices from another information device connected to a communication line (not shown) via the communication device 116. May be.

  As described above, the disclosed technology has been described using the embodiment, but the disclosed technology is not limited to the scope described in the embodiment. Various changes or improvements can be added to the embodiments without departing from the gist of the disclosed technology, and forms to which the changes or improvements are added are also included in the technical scope of the disclosed technology. For example, the processing order may be changed without departing from the scope of the disclosed technology.

  Regarding the above embodiment, the following additional notes are disclosed.

(Appendix 1)
On the computer,
The accommodation that newly accommodates with reference to the complaint environment information that associates the attribute information indicating the attribute of the complaint occurrence person who has made a complaint with the accommodation environment information that includes information about the environment of the accommodation place of the complaint occurrence person So that an accommodation destination of an environment different from the accommodation destination environment specified by the accommodation destination environment information associated with the attribute information of the complaint occurrence person having the same attribute as the attribute of the inmate An alert notification program for executing processes including notification of alerts.

(Appendix 2)
The alert is a storage location identified by the storage location environment information associated with the attribute information of the complainant who has the same attribute as the storage location. The alert notification program according to appendix 1, which notifies whether or not.

(Appendix 3)
The alert includes an accommodation destination identified by the accommodation environment information associated with the attribute information of the complaint occurrence person having the same attribute as the attribute of the accommodation person. The alert notification program according to supplementary note 1, wherein when assigned, a notification is made to change the assignment.

(Appendix 4)
The alert includes an accommodation destination having a different environment from the accommodation destination specified by the accommodation destination environment information associated with the attribute information of the complaint occurrence person having the same attribute as the attribute of the inmate. The alert notification program according to appendix 1, which is notified as a storage location.

(Appendix 5)
A ratio of the number of the accommodation environment information associated with the attribute information of the complaint occurrence person having the same attribute as the attribute of the inmate to the total number of the accommodation environment information included in the complaint environment information is in advance Additional storage locations larger than a predetermined threshold are set as the storage locations specified by the storage location environment information associated with the attribute information of the complaint occurrence person having the same attribute as the attributes of the storage population. The alert notification program according to any one of claims.

(Appendix 6)
The accommodation environment information is a bed environment information indicating a hospital room number and a bed number identifying the accommodation room of the complaint occurrence person, interpersonal environment information representing an attribute of a person accommodated in the same room as the complaint occurrence person, The alert notification program according to any one of appendix 1 to appendix 5.

(Appendix 7)
On the computer,
The accommodation that newly accommodates with reference to the complaint environment information that associates the attribute information indicating the attribute of the complaint occurrence person who has made a complaint with the accommodation environment information that includes information about the environment of the accommodation place of the complaint occurrence person So that an accommodation destination of an environment different from the accommodation destination environment specified by the accommodation destination environment information associated with the attribute information of the complaint occurrence person having the same attribute as the attribute of the inmate An alert notification method that performs processing including notification of an alert.

(Appendix 8)
The alert is a storage location identified by the storage location environment information associated with the attribute information of the complainant who has the same attribute as the storage location. The alert notification method according to appendix 7, which notifies whether or not.

(Appendix 9)
The alert includes an accommodation destination identified by the accommodation environment information associated with the attribute information of the complaint occurrence person having the same attribute as the attribute of the accommodation person. The alert notification method according to appendix 7, wherein, when assigned, notification is made to change the assignment.

(Appendix 10)
The alert includes an accommodation destination having a different environment from the accommodation destination specified by the accommodation destination environment information associated with the attribute information of the complaint occurrence person having the same attribute as the attribute of the inmate. The alert notification method according to appendix 7, wherein the alert is notified as an accommodation destination.

(Appendix 11)
A ratio of the number of the accommodation environment information associated with the attribute information of the complaint occurrence person having the same attribute as the attribute of the inmate to the total number of the accommodation environment information included in the complaint environment information is in advance The storage location larger than the set threshold is set as the storage location specified by the storage location environment information associated with the attribute information of the complaint occurrence person having the same attribute as the attribute of the storage case. The alert notification method according to claim 1.

(Appendix 12)
The accommodation environment information is a bed environment information indicating a hospital room number and a bed number identifying the accommodation room of the complaint occurrence person, interpersonal environment information representing an attribute of a person accommodated in the same room as the complaint occurrence person, The alert notification method according to any one of appendix 7 to appendix 11, including:

(Appendix 13)
The accommodation that newly accommodates with reference to the complaint environment information that associates the attribute information indicating the attribute of the complaint occurrence person who has made a complaint with the accommodation environment information that includes information about the environment of the accommodation place of the complaint occurrence person So that an accommodation destination of an environment different from the accommodation destination environment specified by the accommodation destination environment information associated with the attribute information of the complaint occurrence person having the same attribute as the attribute of the inmate An alert notification device including a notification unit for notifying an alert.

(Appendix 14)
The notification unit is a storage location that is specified by the storage location environment information associated with the attribute information of the complainant who has the same attribute as the storage location. The alert notification device according to appendix 13, which notifies an alert indicating whether or not there is an alert.

(Appendix 15)
The notification unit is an accommodation destination specified by the accommodation destination environment information associated with the attribute information of the complaint occurrence person having the same attribute as the attribute of the accommodation person by the operator of the computer. The alert notification device according to supplementary note 13, wherein an alert is notified so that the assignment is changed.

(Appendix 16)
The notifying unit designates an accommodation destination having a different environment from the accommodation destination specified by the accommodation destination environment information associated with the attribute information of the complaint occurrence person having the same attribute as the attribute of the inmate. The alert notification device according to supplementary note 13, wherein the alert notification device is notified as a storage location of the alert.

(Appendix 17)
The notification unit is configured to store the environment information of the accommodation destination associated with the attribute information of the complaint occurrence person having the same attribute as the attribute of the inmate for the total number of the accommodation environment information included in the complaint environment information. An accommodation destination in which the ratio of the number of cases is larger than a predetermined threshold is set as an accommodation destination specified by the accommodation destination environment information associated with the attribute information of the complaint occurrence person having the same attribute as the attribute of the inmate. The alert notification device according to any one of 13 to appendix 16.

(Appendix 18)
The accommodation environment information is a bed environment information indicating a hospital room number and a bed number identifying the accommodation room of the complaint occurrence person, interpersonal environment information representing an attribute of a person accommodated in the same room as the complaint occurrence person, The alert notification device according to any one of appendix 13 to appendix 17.

(Appendix 19)
On the computer,
The accommodation that newly accommodates with reference to the complaint environment information that associates the attribute information indicating the attribute of the complaint occurrence person who has made a complaint with the accommodation environment information that includes information about the environment of the accommodation place of the complaint occurrence person So that an accommodation destination of an environment different from the accommodation destination environment specified by the accommodation destination environment information associated with the attribute information of the complaint occurrence person having the same attribute as the attribute of the inmate A computer-readable recording medium on which an alert notification program for executing processing including notification of an alert is recorded.

DESCRIPTION OF SYMBOLS 1 ... Alert notification apparatus, 10 ... Reception part, 12 ... Complaint recording part, 14 ... Environmental information recording part, 16 ... Aggregation part, 18 ... Notification part, 20 ... Update unit, 22 ... accommodation destination analysis unit, 24 ... display unit, 44 ... patient pattern table, 46 ... accommodation destination information display screen, 100 ... computer, 102 ... CPU, 104 ... Memory, 106 ... Storage unit, 108 ... Bus, 112 ... Input device, 114 ... Display device, 116 ... Communication device, 118 ... Recording medium, 30 ... Complaint DB, 32 ... Patient room information DB, 34 ... Hospital bed information DB, 36 ... Patient information DB, 38 ... Complaint environment accumulation DB, 40 ... Hospital bed environment cause aggregation DB, 42 ... Interpersonal environment-based aggregation DB

Claims (8)

On the computer,
The accommodation that newly accommodates with reference to the complaint environment information that associates the attribute information indicating the attribute of the complaint occurrence person who has made a complaint with the accommodation environment information that includes information about the environment of the accommodation place of the complaint occurrence person So that an accommodation destination of an environment different from the accommodation destination environment specified by the accommodation destination environment information associated with the attribute information of the complaint occurrence person having the same attribute as the attribute of the inmate An alert notification program for executing processes including notification of alerts. The alert is a storage location identified by the storage location environment information associated with the attribute information of the complainant who has the same attribute as the storage location. The alert notification program according to claim 1 which notifies whether or not. The alert includes an accommodation destination identified by the accommodation environment information associated with the attribute information of the complaint occurrence person having the same attribute as the attribute of the accommodation person. The alert notification program according to claim 1, wherein, when assigned, notification is made to change the assignment. The alert includes an accommodation destination having a different environment from the accommodation destination specified by the accommodation destination environment information associated with the attribute information of the complaint occurrence person having the same attribute as the attribute of the inmate. The alert notification program according to claim 1, wherein the alert notification program is notified as an accommodation destination. A ratio of the number of the accommodation environment information associated with the attribute information of the complaint occurrence person having the same attribute as the attribute of the inmate to the total number of the accommodation environment information included in the complaint environment information is in advance The accommodation destination larger than the defined threshold is the accommodation destination specified by the accommodation destination environment information associated with the attribute information of the complaint occurrence person having the same attribute as the attribute of the inmate. 5. The alert notification program according to any one of 4 above. The accommodation environment information is a bed environment information indicating a hospital room number and a bed number identifying the accommodation room of the complaint occurrence person, interpersonal environment information representing an attribute of a person accommodated in the same room as the complaint occurrence person, The alert notification program according to any one of claims 1 to 5. On the computer,
The accommodation that newly accommodates with reference to the complaint environment information that associates the attribute information indicating the attribute of the complaint occurrence person who has made a complaint with the accommodation environment information that includes information about the environment of the accommodation place of the complaint occurrence person So that an accommodation destination of an environment different from the accommodation destination environment specified by the accommodation destination environment information associated with the attribute information of the complaint occurrence person having the same attribute as the attribute of the inmate An alert notification method that performs processing including notification of an alert. The accommodation that newly accommodates with reference to the complaint environment information that associates the attribute information indicating the attribute of the complaint occurrence person who has made a complaint with the accommodation environment information that includes information about the environment of the accommodation place of the complaint occurrence person So that an accommodation destination of an environment different from the accommodation destination environment specified by the accommodation destination environment information associated with the attribute information of the complaint occurrence person having the same attribute as the attribute of the inmate An alert notification device including a notification unit for notifying an alert.