JP6442139B2 - Work support device, work support method, and work support program - Google Patents

Description

  The present invention relates to a work support device, a work support method, and a work support program.

  Conventionally, there are operations in which a plurality of knowledge workers each having knowledge form a team and respond to customer requests. In this case, the knowledge worker who receives the request directly from the customer becomes the main person in charge, and the other person in charge who works together with the main person in charge is selected. Then, the main person in charge allocates the various works of the requested work to the selected knowledge worker and requests the work. For example, when an administrative scrivener receives a request for an application for inheritance from a customer, he becomes the main person in charge and selects three members, a tax accountant, a lawyer, and a judicial scrivener, as well as various work related to the requested inheritance. Ask other members.

International Publication No. 02/50733 JP 2002-109024 A

  However, there may be an excess or deficiency in work related to business. For example, there are cases where the contents of the requested work are complicated and diverse, and the main person in charge forgets the work, causing a leak in the work. Further, for example, there may be a deliverable that has been necessary in the past but is no longer needed, and there is a case where an operation for generating a deliverable that has become unnecessary is unnecessary.

  Such problems are not limited to cases where multiple knowledge workers such as administrative scriveners, tax accountants, lawyers, and judicial scriveners form a team to carry out their work. It is a problem that falls under the general rule when carrying out business with a group.

  In one aspect, an object is to provide a work support device, a work support method, and a work support program that can suppress the occurrence of excess or deficiency of work related to work.

  According to one aspect of the present invention, the work support device includes a storage unit, a granting unit, a providing unit, a first receiving unit, a second receiving unit, and an updating unit. The storage unit stores request data related to the business to which the access right is given to the main person in charge of the business and work information indicating work related to the business. The granting unit grants an access right to the request data and the work information to a worker assigned the work. The providing unit provides the request data and the work information in response to a request from the worker. A 1st reception part receives registration of the work of excess and deficiency about the said work from the said operator. The second reception unit receives from the main person in charge the acceptance / rejection of the excess / deficiency work received by the first reception unit. The update unit updates the work information according to a reception result of acceptance / rejection of the excess / deficiency work by the second reception unit.

  According to one aspect of the present invention, it is possible to suppress the occurrence of excessive or insufficient work related to business.

FIG. 1 is a diagram illustrating an example of a schematic configuration of an entire system including a work support apparatus. FIG. 2 is a diagram illustrating an example of a functional configuration of the work support apparatus. FIG. 3 is a diagram illustrating an example of the data configuration of the worker table. FIG. 4 is a diagram illustrating an example of a data configuration of the customer information table. FIG. 5 is a diagram illustrating an example of a data configuration of the worker profile table. FIG. 6 is a diagram illustrating an example of a data configuration of the work field table. FIG. 7 is a diagram illustrating an example of a data configuration of the business information table. FIG. 8 is a diagram illustrating an example of a data structure of the work process table. FIG. 9 is a diagram illustrating an example of a data configuration of the evaluation information table. FIG. 10 is a diagram illustrating an example of a work process screen. FIG. 11 is a diagram illustrating an example of the excess / deficiency work registration screen. FIG. 12 shows an example of the acceptance / rejection registration screen. FIG. 13 is a flowchart illustrating an example of the procedure of the access right granting process. FIG. 14 is a flowchart illustrating an example of the procedure of the providing process. FIG. 15 is a flowchart illustrating an example of the procedure of the registration process. FIG. 16 is a flowchart illustrating an example of the procedure of the update process. FIG. 17 is a diagram illustrating a computer that executes a work support program.

  Embodiments of a work support apparatus, a work support method, and a work support program according to the present invention will be described below in detail with reference to the drawings. Note that the present invention is not limited to the embodiments. Each embodiment can be appropriately combined within a range in which processing contents are not contradictory.

[System configuration]
A system according to the first embodiment will be described. FIG. 1 is a diagram illustrating an example of a schematic configuration of an entire system including a work support apparatus. As shown in FIG. 1, the system 11 includes a work support device 10 and a client 12. The work support apparatus 10 and the client 12 can exchange various types of information. For example, the work support apparatus 10 and the client 12 are communicably connected via the network 13 and can exchange various kinds of information. As one aspect of the network 13, there is an arbitrary communication network such as a local area network (LAN) or a virtual private network (VPN) regardless of whether it is wired or wireless. In the example of FIG. 1, the case where the system 11 has one client 12 is illustrated, but the disclosed system is not limited to this, and the number of clients 12 can be any number.

  The client 12 is a computer used by an operator who performs various operations related to work requested by a customer. The client 12 is, for example, an information processing apparatus such as a desktop PC (personal computer), a tablet PC, or a notebook PC. Each worker has predetermined knowledge and performs work using the knowledge. In the following, an example will be described in which each worker is a knowledge worker who has specialized knowledge and is qualified for the specialized knowledge. Examples of such knowledge workers include administrative scriveners, tax accountants, lawyers, judicial scriveners, certified public accountants, patent attorneys, and the like. The knowledge worker is not limited to these. The knowledge worker performs various kinds of work related to specialized fields using specialized knowledge. In addition, depending on the work requested by the customer, a plurality of knowledge workers may perform the requested work in a team. In this case, the knowledge worker who receives the request directly from the customer becomes the main person in charge, and the other person in charge who works together with the main person in charge is selected. For example, when an administrative scrivener receives a request for an inheritance application from a customer, the administrative scrivener becomes a main person in charge, selects other members, and forms a team with the other members to perform various tasks.

  The work support device 10 is a device on which a system that connects services of knowledge workers and provides a service that supports the solution of a request requested by a client operates. The work support device 10 is, for example, a computer such as a server computer. The work support apparatus 10 may be implemented as a single computer, or may be implemented as a cloud including a plurality of computers. In the present embodiment, a case where the work support apparatus 10 is a single computer will be described as an example. The work support device 10 is accessible from the client 12. The knowledge worker uses the client 12 to access the work support apparatus 10 and performs various types of management related to the requested work using the work support apparatus 10.

[Configuration of work support device]
Next, the work support apparatus 10 according to the first embodiment will be described. FIG. 2 is a diagram illustrating an example of a functional configuration of the work support apparatus. As illustrated in FIG. 2, the work support apparatus 10 includes a communication I / F (interface) unit 20, a storage unit 21, and a control unit 22.

  The communication I / F unit 20 is an interface that controls communication with other devices. The communication I / F unit 20 transmits / receives various information to / from other apparatuses via the network 13. For example, the communication I / F unit 20 transmits information on various screens to the client 12 possessed by the knowledge worker. Further, the communication I / F unit 20 receives input result information for various screens from the client 12 possessed by the knowledge worker. As an aspect of the communication I / F unit 20, a network interface card such as a LAN card can be employed.

  The storage unit 21 is a storage device such as a hard disk, an SSD (Solid State Drive), or an optical disk. Note that the storage unit 21 may be a semiconductor memory that can rewrite data, such as a random access memory (RAM), a flash memory, and a non-volatile static random access memory (NVSRAM).

  The storage unit 21 stores an OS (Operating System) executed by the control unit 22 and various programs. Furthermore, the storage unit 21 stores various data used in programs executed by the control unit 22. For example, the storage unit 21 includes request data 30, a worker table 31, a customer information table 32, a worker profile table 33, a work field table 34, a business information table 35, a work process table 36, and an evaluation. And an information table 37.

  The request data 30 is data in which various types of information related to the requested business are stored. For example, the request data 30 is data that stores the contents of the business requested by the client or data provided by the client. Examples of the data that stores the business details include document data that records the requested business details, voice data when the business details are met from the client, and the job details from the client For example, image data recording the contents written on the board. Examples of the data provided by the client include document data and image data provided by the client regarding the contents of the requested business.

  The worker table 31 is a table that stores various types of information related to workers. For example, the worker table 31 stores the qualifications possessed for each worker.

  FIG. 3 is a diagram illustrating an example of the data configuration of the worker table. As shown in FIG. 3, the worker table 31 has items of “knowledge worker ID”, “possession qualification 1”, and “possession qualification 2”. The item of knowledge worker ID (identification) is an area for storing identification information for identifying the knowledge worker. Each knowledge worker is given identification information for identifying each by combining numbers and letters. The knowledge worker ID assigned to the knowledge worker is stored in the item of knowledge worker ID. The items of possession qualification 1 and possession qualification 2 are areas for storing qualifications possessed by knowledge workers. Knowledge workers may have multiple qualifications. For this reason, in this embodiment, two areas for storing qualifications are provided in the worker table 31, but one or three or more areas for storing qualifications may be provided.

  In the example of FIG. 3, the knowledge worker whose knowledge worker ID is “A1” has the qualification of administrative scrivener.

  Returning to FIG. 2, the customer information table 32 is a table that stores various types of information related to a requester who requests a business. For example, the customer information table 32 stores information such as the requester's name and contact information.

  FIG. 4 is a diagram illustrating an example of a data configuration of the customer information table. As shown in FIG. 4, the customer information table 32 has items of “customer ID”, “customer name”, and “contact”. The item of customer ID is an area for storing identification information for identifying the client. Each requester is given identification information for identifying each client. The customer ID assigned to the client is stored in the item of customer ID. The item of customer name is an area for storing a name such as the name of the client. The item of contact address is an area for storing a contact address when contacting the client, such as the client's address, telephone number, and mail.

  In the example of FIG. 4, the requester of the customer ID “X1” indicates that the customer name is “XX” and the contact information is “xxxx-xxx-xxxx”.

  Returning to FIG. 2, the worker profile table 33 is a table in which various types of information related to the profile of the knowledge worker are stored. For example, the worker profile table 33 stores information such as the name and contact information of knowledge workers. In the present embodiment, the worker table 31 and the worker profile table 33 may be configured as one table.

  FIG. 5 is a diagram illustrating an example of a data configuration of the worker profile table. As shown in FIG. 5, the worker profile table 33 includes items of “knowledge worker ID”, “name”, and “contact”. The knowledge worker ID item is an area for storing a knowledge worker ID as identification information for identifying the knowledge worker. The name item is an area for storing the name of the knowledge worker. The item of the contact address is an area for storing a contact address for contacting the knowledge worker, such as the knowledge worker's address, telephone number, and mail.

  In the example of FIG. 5, the knowledge worker with the knowledge worker ID “A1” indicates that the name is “AA” and the contact is “xxxx-xxx-xxxx”.

  Returning to FIG. 2, the work field table 34 is a table that stores information related to work fields that can be handled by knowledge workers. For example, the customer information table 32 stores business fields that the knowledge worker is good at.

  FIG. 6 is a diagram illustrating an example of a data configuration of the work field table. As illustrated in FIG. 6, the work field table 34 includes items of “knowledge worker ID”, “tag 1”, “tag 2”, and “tag 3”. The knowledge worker ID item is an area for storing a knowledge worker ID as identification information for identifying the knowledge worker. Each item of tag 1, tag 2 and tag 3 is an area for storing a field of work that can be handled by a knowledge worker having a knowledge worker ID stored in the item of knowledge worker ID. Knowledge workers may have multiple fields of work that can be handled. For this reason, in this embodiment, the work field table 34 is provided with three areas for storing work fields that can be handled, but one, two, or more areas are provided for storing work fields that can be handled. May be.

  In the example of FIG. 6, the knowledge worker with the knowledge worker ID “A1” indicates that “inheritance” and “corporate legal” are fields of work that can be handled.

  Returning to FIG. 2, the business information table 35 is a table that stores various types of information related to the requested business. For example, the business information table 35 stores information on the client who requested the business, information on the requested business, and information on the knowledge worker in charge of the business. In the present embodiment, the business information table 35 stores both information on the business being worked on and the business that has been performed upon receipt of the request.

  FIG. 7 is a diagram illustrating an example of a data configuration of the business information table. As shown in FIG. 7, the business information table 35 includes items of “item NO”, “consultation field”, “customer ID”, “customer request date”, “work acceptance date”, and “delivery product”. Further, the business information table 35 includes “member 1”, “member 1 role”, “member 2”, “member 2 role”, “member 3”, “member 3 role”, “member 4”, “member 4 role”. Each item. The item of item NO is an area for storing identification information for identifying the requested business. A case number is assigned to each requested business as identification information for identifying each business. The item No. assigned to the requested job is stored in the item No. item. The consultation field item is an area for storing the field of requested work. The item of customer ID is an area for storing the customer ID of the client who requested the business. The item of customer request date is an area for storing the date on which the business is requested. The item of work acceptance date is an area for storing the date on which the acceptance of the requested work is performed. The work whose date is stored in this work acceptance date item is a work that has been completed. The item of the deliverable is an area for storing information related to the deliverable regarding the requested work. Each item of member 1, member 2, member 3, and member 4 is an area for storing a knowledge worker ID of a knowledge worker who is a member in charge of business. The member 1 item stores the knowledge worker ID of the knowledge worker who is the main person in charge. Each item of the member 1 role, the member 2 role, the member 3 role, and the member 4 role is an area for storing a role that each knowledge worker is responsible for. Knowledge workers may have multiple qualifications. For this reason, it is assumed that the qualification work that the knowledge worker performs in the work is stored as a role. In the present embodiment, the work information table 35 is provided with four areas related to members in charge of work, but two, three, or five or more areas may be provided for storing fields of work that can be handled.

  In the example of FIG. 7, the work of the case number “i2013-001” is that the consultation field is “inheritance consultation”, the customer ID is “Y1”, the customer request date is “2013/10/1”, The job acceptance date is “2013/10/20”, and the deliverables are “deliverable 1, deliverable 2, and deliverable 3”. The work of the case number “i2013-001” is a work that has been completed since the work acceptance date is stored, and the knowledge worker with the knowledge worker ID “A2” stored in the member 1 is the main charge. Indicates that Further, the work of the case number “i2013-001” indicates that the knowledge workers with the knowledge worker IDs “B2”, “C2”, and “D1” are in charge of the case as other members. Further, in the work of the case number “i2013-001”, the role of the knowledge worker with the knowledge worker ID “A2” is “administrative scrivener”, and the role of the knowledge worker with the knowledge worker ID “B2” is “tax accountant”. ". Further, in the work of the case number “i2013-001”, the role of the knowledge worker with the knowledge worker ID “C2” is “judicial scrivener”, and the role of the knowledge worker with the knowledge worker ID “D1” is “lawyer”. ".

  Further, in the example of FIG. 7, the work of the case number “i2013-002” is that the consultation field is “inheritance consultation”, the customer ID is “X1”, and the customer request date is “2013/11/1”. Yes, the job acceptance date is not stored, and the deliverables are “deliverable 1, deliverable 2, deliverable 3”. In addition, since the work of the case No. “i2013-002” is not stored in the work acceptance date, the request is being accepted or the work is being performed, and the knowledge worker ID “A1” stored in the member 1 is being received. Indicates that the knowledge worker is the main charge. Further, the work of the case number “i2013-002” indicates that the knowledge workers with the knowledge worker IDs “B1”, “C1”, and “D1” are in charge of the case as other members. Further, in the work of the project number “i2013-002”, the role of the knowledge worker with the knowledge worker ID “A1” is “administrative scrivener”, and the role of the knowledge worker with the knowledge worker ID “B1” is “tax accountant”. ". Further, in the work of the case number “i2013-002”, the role of the knowledge worker with the knowledge worker ID “C1” is “judicial scrivener”, and the role of the knowledge worker with the knowledge worker ID “D1” is “lawyer”. ".

  Returning to FIG. 2, the work process table 36 is a table that stores various types of information related to work performed in business. For example, the work process table 36 stores information on work such as processes and periods in which each work has been performed, and information on the assignment status of each work to knowledge workers.

  FIG. 8 is a diagram illustrating an example of a data structure of the work process table. As shown in FIG. 8, the work process table 36 includes “Matter NO”, “Work NO”, “Work contents”, “Worker in charge”, “Product”, “Work start date”, and “Work end date”. , “Pre-work”, “Mandatory pre-work”, and “Post-work”. The item of item NO is an area for storing item NO as identification information for identifying the requested business. The item of work NO is an area for storing identification information for identifying each work of the requested work. A unique work NO is assigned to each work in order from 1 as identification information for each work. The work NO assigned to the work is stored in the work NO item. The work content item is an area for storing information on the work content. The field of the worker in charge is an area for storing the knowledge worker ID of the knowledge worker in charge of the work. The item of the deliverable is an area for storing information about the deliverable regarding the work. The work start date field is an area for storing the date when work is started or the date when work is scheduled to start. The work end date item is an area for storing a date when the work is finished or a date when the work is scheduled to be finished. The item of the previous work is an area for storing the work NO of the work performed before. The required pre-operation item is an area for storing a work NO of a work that cannot be started unless the work is completed among the work performed before. The post-work item is an area for storing work NO of work to be performed later. The item of the previous work, the item of the required pre-work, and the item of the post-work are stored when the corresponding work is present, and are blank when there is no corresponding work.

  In the example of FIG. 8, work Nos. “1” to “3” are shown as the work of the case No “i2013-001”. As the work of the case number “i2013-001”, there are work numbers “1” to “7” as in the case of the case number “i2013-002” described later. In the example of FIG. ~ "7" is omitted. The work of work NO “1” has the work content “work 1”, the knowledge worker ID of the knowledge worker in charge is “A2”, and the work start date is “2013/10/1”. This indicates that the work end date is “2013/10/3”. In addition, the work No. “1” is started if there is no work to be performed before because the previous work item is blank and the required previous work item is blank. This indicates that there is no work that cannot be performed, and the work NO of work to be performed later is “3”, “4”. The work of work NO “2” has the work content “work 2”, the knowledge worker ID of the knowledge worker in charge is “B2”, and the work start date is “2013/10/1” This indicates that the work end date is “2013/10/2”. In addition, the work No. “2” is started if there is no previous work because the previous work item is blank and the required previous work item is blank. Since there is no work that cannot be performed and the post-work item is blank, it indicates that there is no work to be performed later. The work of work NO “3” has the work content “work 3”, the knowledge worker ID of the knowledge worker in charge is “C2”, and the work start date is “2013/10/4” This indicates that the work end date is “2013/10/10”. In addition, the work No. “3” is the work No. of the work carried out before is “1”, and the work No. of the work is “1” if the work has not been completed. Indicates that the work number is “7”.

  Further, in the example of FIG. 8, the work Nos. “1” to “7” are shown as the work of the case No “i2013-002”. The work of work NO “1” has the work content “work 1”, the knowledge worker ID of the knowledge worker in charge is “A1”, and the work start date is “2013/11/1”. This indicates that the work end date is “2013/11/3”. In addition, the work No. “1” is started if there is no work to be performed before because the previous work item is blank and the required previous work item is blank. This indicates that there is no work that cannot be performed, and the work NO of work to be performed later is “3”, “4”. The work of work NO “2” has the work content “work 2”, the knowledge worker ID of the knowledge worker in charge is “B1”, and the work start date is “2013/11/1” It indicates that the work end date is “2013/11/2”. In addition, the work No. “2” is started if there is no previous work because the previous work item is blank and the required previous work item is blank. Since there is no work that cannot be performed and the post-work item is blank, it indicates that there is no work to be performed later. The work of work NO “3” has the work content “work 3”, the knowledge worker ID of the knowledge worker in charge is “C1”, and the work start date is “2013/11/4”. This indicates that the work end date is “2013/11/10”. In addition, the work No. “3” is the work No. of the work performed before is “1”, and the work NO of the work that cannot be started unless it is finished is “1”. The work NO of the work to be performed is “7”. The work of work NO “4” has the work content “work 4”, the knowledge worker ID of the knowledge worker in charge is “A1”, and the work start date is “2013/11/4” It indicates that the work end date is “2013/11/8”. In addition, the work No. “4” is the work No. of the work performed previously is “1”, and the work No. of the work that cannot be started unless it is finished is “1”. The work NO of the work to be performed is “5, 6”. The work of work NO “5” has the work content “work 5”, the knowledge worker ID of the knowledge worker in charge is “A1”, and the work start date is “2013/11/9” This indicates that the work end date is “2013/11/12”. In addition, the work No. “5” has a work No. “4” of the work performed before, and the work No. 4 of the work that cannot be started unless it is finished is “4”. The work NO of the work to be performed is “7”. The work of work NO “6” has the work content “work 6”, the knowledge worker ID of the knowledge worker in charge is “B1”, the work start date is “2013/11/9”, The work end date is “2013/11/11”. In addition, the work No. “6” has a work No. “4” of the work performed before, and the work No. 4 of the work that cannot be started unless it is finished is “4”. The work NO of the work to be performed is “7”. The work of work NO “7” has the work content “work 7”, the knowledge worker ID of the knowledge worker in charge is “A1”, the work start date is “2013/11/12”, The work end date is “2013/11/16”. In addition, the work NO “7” has a work NO of “3, 5, 6” performed before, and a work NO of “3, 5, 6” that cannot be started unless it has been completed. 6 ”, and the post-work item is blank, indicating that there is no work to be performed later.

  Returning to FIG. 2, the evaluation information table 37 is a table that stores various types of information related to the evaluation of the knowledge worker. For example, the evaluation information table 37 stores evaluation information for evaluating the worker for each requested task.

  FIG. 9 is a diagram illustrating an example of a data configuration of the evaluation information table. As shown in FIG. 9, the evaluation information table 37 has items of “case NO”, “evaluation date”, “evaluated person”, and “evaluation”. The item of item No. is an area for storing item No. of the business subject to evaluation. The item of evaluation date is an area for storing the date on which the evaluation is input. The item of the person to be evaluated is an area for storing the knowledge worker ID of the knowledge worker who is the object of evaluation. The item of evaluation is an area for storing the result of evaluation for the knowledge worker who is the object of evaluation. In the present embodiment, the knowledge worker is evaluated as having a higher evaluation as the score is higher in 5 stages of 1 to 5 points.

  In the example of FIG. 9, the knowledge worker ID “B2” is evaluated on the evaluation date “2013/10/20” for the case number “i2013-001”, and the evaluation is “2”.

  Returning to FIG. 2, the control unit 22 is a device that controls the work support apparatus 10. For example, as the control unit 22, an electronic circuit such as a CPU (Central Processing Unit) or an MPU (Micro Processing Unit), or an integrated circuit such as an ASIC (Application Specific Integrated Circuit) or an FPGA (Field Programmable Gate Array) can be employed.

  The control unit 22 has an internal memory for storing programs defining various processing procedures and control data, and executes various processes using these. The control unit 22 functions as various processing units by operating various programs. For example, the control unit 22 includes a registration receiving unit 40, a storage unit 41, a granting unit 42, a providing unit 43, an excess / deficiency receiving unit 44, an acceptance / rejection receiving unit 45, an evaluation receiving unit 46, and an updating unit 47. And have.

  The registration receiving unit 40 is a processing unit that receives registration of various data. The registration receiving unit 40 transmits various screen information to the client 12 to display the screen on the terminal device, and receives registration of various data from the screen. For example, the registration receiving unit 40 displays a registration screen for registering information related to the knowledge worker on the client 12, and accepts registrations such as qualification possessed by the knowledge worker, name, contact information, and field of expertise he is good at. . In addition, the registration receiving unit 40 displays a registration screen for registering information related to the business client on the client 12, and receives registration of the name and contact information of the client. Also, the registration receiving unit 40 displays a registration screen for registering request data related to the requested business on the client 12 and accepts registration of the requested data related to the requested business. In addition, the registration receiving unit 40 displays a registration screen for registering information related to the requested business on the client 12, and accepts registration of the requested business field, the requested client, and the like. In addition, the registration receiving unit 40 displays a registration screen for registering each work of the requested business on the client 12 and receives registration of each work. Further, the registration receiving unit 40 displays a registration screen for registering knowledge workers as members in charge of business on the client 12 and receives registration of knowledge workers as members in charge of business. In addition, the registration receiving unit 40 displays a registration screen for registering knowledge workers in charge of work on the client 12 and receives registration of knowledge workers in charge of work.

  The storage unit 41 is a processing unit that stores various data. The storage unit 41 stores various data according to the operation received by the registration receiving unit 40.

  The knowledge worker accesses the work support apparatus 10 using the client 12 and performs various operations on the displayed screen. For example, the knowledge worker registers the qualification possessed by the knowledge worker, his / her name, contact information, and the field of business he / she is good at from a registration screen for registering information on the knowledge worker. The storage unit 41 stores the qualifications possessed from the registration screen for registering information related to knowledge workers, names, contact information, fields of business that they are good at, the worker table 31, the worker profile table 33, and the job fields. Store in table 34. In addition, the knowledge worker registers the name and contact information of the client from the registration screen for registering information regarding the client. The storage unit 41 stores, in the customer information table 32, the name and contact information of the requester registered from the registration screen for registering information related to the requester. In addition, when a knowledge worker is requested, the knowledge worker registers request data regarding the requested task from a registration screen for registering the request data. The storage unit 41 stores, as request data 30, request data related to the requested job registered in the registration screen for registering request data in the storage unit 21. In order to ensure the security of the data related to the requester, the storage unit 41 stores the data related to the requester by giving the access right only to the knowledge worker of the main person in charge. For example, the storage unit 41 stores the request data 30 in the storage unit 21 by granting an access right only to the knowledge worker who is the main person in charge.

  In addition, when a knowledge worker is requested to work, the knowledge worker registers the requested field of work or the requested client from the registration screen for registering information related to the work. The storage unit 41 is registered from the registration screen for registering information related to the requested business, and stores the field of the requested business and the requested client in the business information table 35. Further, the knowledge worker registers each work of the requested work from the registration screen for registering each work of the requested work. The storage unit 41 stores in the work process table 36 information related to each work registered from the registration screen for registering each work of the requested work.

  In addition, when a knowledge worker is assigned to a plurality of knowledge workers, the knowledge worker registers the knowledge worker as a member from the registration screen for registering the knowledge worker as the member in charge of the task. The storage unit 41 stores the knowledge worker registered from the registration screen for registering the knowledge worker as a member in charge of the task in the task information table 35. In addition, when a knowledge worker is assigned to a plurality of knowledge workers who are members, the knowledge worker registers the knowledge worker who is in charge of the work from the registration screen for registering the knowledge worker in charge of the work. The storage unit 41 stores, in the work process table 36, knowledge workers in charge of each work registered from the registration screen for registering knowledge workers in charge of work.

  Here, an example of a flow for registering a job will be described. It is assumed that the work of the case number “i2013-001” is a work that has already been registered and executed. In addition, it is assumed that the knowledge worker who has received the job request is an administrative scrivener and the knowledge worker ID is “A1”.

  When the knowledge worker accepts a business request, the knowledge worker accesses the work support apparatus 10 using the client 12 and registers the name and contact information of the business requester. Further, the knowledge worker registers the consultation field, the customer name, and the customer request date, and registers his / her knowledge worker ID in the member 1 indicating the main person in charge. For example, an administrative scrivener who receives a business request accesses the work support apparatus 10 using the client 12 and registers the name and contact information of the business requester. The administrative scrivener who has received the business request registers the consultation field, the customer name, the customer request date, and registers his knowledge worker ID “A1” in member 1. In the work support device 10, the storage unit 41 assigns a new case number and stores the registered content in the business information table 35. At this time, the storage unit 41 grants an access right to the record to the main person in charge and stores the data in the business information table 35. Thereby, the storage unit 21 stores data in which the access right is given to the main person in charge in the business information table 35.

  In addition, the knowledge worker who has requested the business uses the client 12 to register the request data related to the requested business from the registration screen for registering the request data. In the work support apparatus 10, the storage unit 41 stores request data related to the requested task registered from the registration screen for registering request data in the storage unit 21 as request data 30. At this time, the storage unit 41 stores the request data 30 in the storage unit 21 by assigning an access right only to the knowledge worker of the main person in charge in order to ensure the security of the data related to the requester. Thereby, the storage unit 21 stores the request data 30 to which the access right is given to the main person in charge.

  The knowledge worker who requested the work, as the main person in charge, grasps the work related to the requested work, selects the members necessary for the execution of the work, and assigns each work of the requested work to the selected members. Do.

  The content of the requested business is inheritance. The knowledge worker, as the main person in charge of the work, grasps the work related to the requested work and selects members necessary for the execution of the work. For example, an administrative scrivener who has received a request for work, as the main person in charge, works with an administrative scrivener (self), a tax accountant, a judicial scrivener, and a lawyer in order to carry out the inheritance work requested this time. If you determine that you need to do work, select other members.

  The knowledge worker who is the main person in charge registers the knowledge worker IDs “B1”, “C1”, and “D1” as members who are in charge of work by using the client 12, and works that each knowledge worker takes charge of. Register. In the work support apparatus 10, the storage unit 41 stores knowledge workers as members in the work information table 35, and stores work handled by the knowledge workers in the work process table 36.

  Returning to FIG. 2, the granting unit 42 is a processing unit that grants access rights to data. The granting unit 42 grants an access right to data related to the task to a knowledge worker who is a member in charge of the task. For example, the granting unit 42 grants an access right to the work data in the work data in the work information table 35 and the work process table 36 to the knowledge worker who is a member in charge of the work. Thereby, a knowledge worker who is a member in charge of work can grasp what work is requested and what work is performed by accessing the data to which the access right is given.

  The providing unit 43 is a processing unit that provides various data in response to a request. When receiving the request, the providing unit 43 checks whether or not the request source has the right to access the requested data. Then, the providing unit 43 provides the requested data to the request source when there is an access right to the data. For example, regarding the work of the case number “i2013-002”, when there is a data access request from the knowledge worker having the knowledge worker IDs “B1”, “C1”, and “D1”, the case number “i2013-002” Request data 30 related to the work and information related to the work are provided. For example, when the knowledge worker having the knowledge worker IDs “B1”, “C1”, and “D1” uses the client 12 to request information regarding the work, the providing unit 43 displays a work process screen indicating the work process. Is presented to the search requesting client 12. FIG. 10 is a diagram illustrating an example of a work process screen. The work process screen 50 displays the process of each work of the business. FIG. 10 shows each work process of the work of the case number “i2013-002”. In FIG. 10, each work of “Work 1” to “Work 7” is displayed in the order of the processes for the work of the case number “i2013-002”.

  As a result, the knowledge worker who is a member in charge of the work can check whether the requested work has any excess or deficiency in the work.

  Here, a specific example will be described. For example, the case where the client's father dies and a tax accountant is requested by the client to request a process such as inheritance is described. In this case, the tax accountant who receives the request from the client becomes the main person in charge. The tax accountant who is the main person in charge makes a meeting with the client, and records, for example, document data in which the contents of the meeting are recorded and voice data in which the meeting is recorded.

  The tax accountant, who is the main person in charge, accesses the work support apparatus 10 using the client 12 and performs various registrations regarding the requested work. For example, the tax accountant who is the main person in charge registers the document data and the voice data as the request data 30 storing the contents of the business requested by the client.

  In addition, the tax accountant, who is the main person in charge, identifies the work to be performed, and for example, prepares a tax report, a copy of the registry, and a securities report as deliverables. Regarding the preparation of securities reports, we plan to allocate work to administrative scriveners and ask them to work. When a reply is received from the administrative scrivener, the tax accountant, who is the main person in charge, registers the administrative scrivener as a member in charge of work, and registers the work that the administrative scrivener is in charge of. As a result, the administrative scrivener is given access rights to the business request data 30 and the business information records in the business information table 35 and the work process table 36.

  The administrative scrivener refers to the request data 30 such as document data and voice data at the time of the meeting recorded by the tax accountant. This makes it possible to find oversights of work that the tax accountant did not notice from the experience and knowledge of administrative scriveners. For example, an administrative scrivener is notified by a tax accountant that there is a car as one of the inheritance targets. Since administrative scriveners can refer to the request data 30, they have multiple kitchens instead of a single car by checking various materials such as a copy of the registry generated by the exchange between the client and the tax accountant. It is possible to predict that. In such a case, the administrative scrivener can check with the client via the tax accountant again whether there are any other cars that are subject to inheritance, so that it can be confirmed whether there are any excesses or deficiencies in the work. For example, after the inheritance process for one vehicle is completed, another car to be inherited can be found again and work can be prevented from being troublesome twice. In other words, the administrative scrivener can check the request data 30 and notice a leakage of work that the tax accountant did not notice and can give advice.

  The excess / deficiency acceptance unit 44 is a processing unit that accepts registration of excess / deficiency work. The excess / deficiency accepting unit 44 accepts registration of excess / deficiency work related to business from knowledge workers who are members in charge of business. For example, the excess / deficiency accepting unit 44 displays an excess / deficiency work registration screen on the client 12 of the knowledge worker who is a member and accepts registration of excess / deficiency work upon request. FIG. 11 is a diagram illustrating an example of the excess / deficiency work registration screen. The excess / deficiency work registration screen 60 is provided with an input area 61 for inputting the work item NO, a display area 62 for displaying the work currently registered for the work, and a delete button 63. In the excess / deficiency work registration screen 60, when a case number is entered in the input area 61, the work currently registered for the work of the entered case number is displayed in the display area 62.

  When there is an excessive work, the excess / deficient work registration screen 60 is set to a specified state by selecting a record of excessive work in the display area 62 and setting it to the specified state, and then selecting the delete button 63. Work is accepted as excessive work.

  The excess / deficiency work registration screen 60 is provided with an input area 64 for inputting a product to be added, an input area 65 for inputting a work, and a registration button 66 in order to register a shortage of work. On the excess / deficiency work registration screen 60, a product to be added is input to the input area 64, and a work for generating a product to be added is input to the input area 65, and then a registration button 66 is selected. , The input product and work are accepted as work shortage. The over / under work registration screen 60 is provided with an end button 67. When the end button 67 is selected on the excess / deficiency work registration screen 60, the display of the screen ends.

  The acceptance / rejection accepting unit 45 is a processing unit that accepts acceptance / rejection of excessive / insufficient work. The acceptance / rejection accepting unit 45, when the excess / deficiency accepting unit 44 accepts the registration of the excess / deficiency work, notifies the main person in charge that the excess / deficiency work is registered. Then, the acceptance / rejection acceptance unit 45 accepts registration of acceptance / rejection of over / short work from the main person in charge of the business. For example, the acceptance / rejection accepting unit 45 displays a acceptance / rejection registration screen on the client 12 of the knowledge worker who is designated as the main person in charge, and accepts registration of acceptance / rejection of excess / deficient work. FIG. 12 shows an example of the acceptance / rejection registration screen. The acceptance / rejection registration screen 70 is provided with a display area 71 for displaying work processes related to work and a display area 72 for displaying messages regarding excess / deficient work. In the display area 71, the work that has been made excessive and the work that has been made short are displayed in an identifiable manner in a display form different from the currently registered work. In the example of FIG. 11, the work 8 registered as insufficient in the display area 71 is displayed by a broken line, and a message indicating that the work 8 has been added is displayed in the display area 72.

  On the excess / deficiency work registration screen 60, an OK button 73 and an NG button 74 are provided. When the OK button 73 is selected, excess or deficient work is adopted and registered in the work process table 36. When the NG button 74 is selected, excess or deficient work is not adopted.

  The knowledge worker who is the main person in charge refers to the excess / deficiency work registration screen 60 to determine the importance of the notified excess / deficiency work. In addition, the knowledge worker who is the main person in charge calculates the fee for the missing work as necessary, and asks the client to approve the additional fee.

  When the knowledge worker, who is the main person in charge, determines that the work of work is to be changed with respect to the excess / deficiency work, the knowledge worker selects the OK button 73 on the excess / deficiency work registration screen 60 and adopts the excess / deficiency work.

  The update unit 47 is a processing unit that updates various data. The update unit 47 updates the work process table 36 in accordance with the acceptance result of acceptance / rejection of excess / deficiency work on the excess / deficiency work registration screen 60. For example, when the OK button 73 is selected on the excess / deficiency work registration screen 60, the update unit 47 deletes the excess work record from the work process table 36, and sets the deficient work record to the work process table. Add to 36. At this time, the update unit 47 deletes the work NO when the work NO of the work to be deleted is included in the items of the pre-work, the mandatory pre-work, and the post-work of the work of another work whose work is to be updated.

  The evaluation receiving unit 46 is a processing unit that receives an evaluation for a knowledge worker. The evaluation reception unit 46 receives, for each requested task, a registration of evaluation of the member's knowledge worker from the knowledge worker who is the main person in charge of the task. The evaluation receiving unit 46 stores the registered evaluation in the evaluation information table 37. This evaluation for the knowledge worker is displayed, for example, when the main person in charge selects a member for the business.

  The update unit 47 highly updates the evaluation in the evaluation information table 37 for knowledge workers who have registered the accepted and accepted excess / deficient work. For example, the update unit 47 performs an update that increases the evaluation by a predetermined rate or adds a predetermined value to the evaluation. Thereby, the knowledge worker who registered the work of excess and deficiency can obtain high evaluation by registering the work of excess and deficiency. As a result, the knowledge worker can be motivated to find and register an excess or deficient work related to the work. As described above, the work support device 10 can suppress the occurrence of excess or deficiency of work related to work by causing the knowledge worker to motivate the discovery of work that is excessive or insufficient with respect to the work he / she is responsible for.

[Process flow]
Next, the flow of various processes executed when the work support apparatus 10 according to the present embodiment supports work related to the requested work will be described. First, the flow of an access right granting process in which the work support apparatus 10 according to the present embodiment grants an access right to a worker assigned with work will be described. FIG. 13 is a flowchart illustrating an example of the procedure of the access right granting process. This access right granting process is executed at a predetermined timing, for example, when a knowledge worker as a member is registered from a registration screen for registering a knowledge worker as a member in charge of business.

  As illustrated in FIG. 13, the granting unit 42 grants an access right to data related to a task to a knowledge worker who is a member in charge of the task (S10), and ends the process. For example, the granting unit 42 grants access rights to the request data 30, the business information table 35, and the work process table 36 related to business records.

  Next, a flow of providing processing in which the work support apparatus 10 according to the present embodiment provides various data related to work to knowledge workers who are members in charge of work will be described. FIG. 14 is a flowchart illustrating an example of the procedure of the providing process. This providing process is executed at a predetermined timing, for example, when a request for displaying the work process screen 50 is received from a knowledge worker who is a member.

  As illustrated in FIG. 14, the providing unit 43 displays a work process screen 50 on which the process of each work of the business is displayed (S20), and ends the process.

  Next, the flow of a registration process in which the work support apparatus 10 according to the present embodiment registers excess / deficient work will be described. FIG. 15 is a flowchart illustrating an example of the procedure of the registration process. This registration process is executed at a predetermined timing, for example, a timing when a request for displaying the excess / deficiency work registration screen 60 is received from a knowledge worker who is a member.

  As shown in FIG. 15, the excess / deficiency acceptance unit 44 displays an excess / deficiency work registration screen 60 and accepts registration of excess / deficiency work (S30). The excess / deficiency accepting unit 44 determines whether or not the end button 67 is selected on the excess / deficiency work registration screen 60 (S31). When the end button 67 is not selected (No at S31), the process proceeds to S31 again and waits for selection of the end button 67.

  On the other hand, when the end button 67 is selected (Yes at S31), the excess / deficiency accepting unit 44 determines whether or not an excess / deficiency work registration has been registered on the excess / deficiency work registration screen 60 (S32). If there is no registration of excessive or insufficient work (No at S32), the process is terminated.

  On the other hand, when there is an excess / deficiency work registration (Yes at S32), the excess / deficiency accepting unit 44 notifies the main person in charge that the excess / deficiency work has been registered (S33), and ends the process. .

  Next, the flow of update processing in which the work support apparatus 10 according to the present embodiment updates the excess / deficiency work will be described. FIG. 16 is a flowchart illustrating an example of the procedure of the update process. This update process is executed at a predetermined timing, for example, a timing when a request for displaying the acceptance / rejection registration screen 70 is received from a knowledge worker designated as the main person in charge.

  As shown in FIG. 16, the acceptance / rejection accepting unit 45 displays a acceptance / rejection registration screen 70 and accepts registration of acceptance / rejection of over / short work (S40). The acceptance / rejection acceptance unit 45 determines whether or not the NG button 74 on the acceptance / rejection registration screen 70 has been selected (S41). If the NG button 74 is selected (Yes at S41), the process is terminated.

  On the other hand, if the NG button 74 has not been selected (No at S41), it is determined whether or not the OK button 73 on the acceptance / rejection registration screen 70 has been selected (S42). If the OK button 73 has not been selected (No at S42), the process proceeds to S41 again to wait for selection of the NG button 74 or the OK button 74.

  On the other hand, when the OK button 73 is selected (Yes at S42), the update unit 47 deletes the record of the work that has been made excessive from the work process table 36, and adds the record of the work that has been made insufficient to the work process table 36. Update is performed (S43), and the process is terminated.

[effect]
As described above, the work support apparatus 10 according to the present embodiment can assign work to the request data 30 to which the access right is given to the main person in charge of the work and the access right to the work information. Granted to knowledge workers. The work support device 10 provides request data 30 and work information in response to a request from a knowledge worker to whom work is assigned. The work support apparatus 10 accepts registration of work that is excessive or insufficient for work from a knowledge worker to whom work is assigned. The work support apparatus 10 receives from the main person in charge the acceptance / rejection of the accepted excess / deficiency work. The work support apparatus 10 updates the work information according to the acceptance result of the acceptance / rejection of the excess / deficiency work. Thereby, the work support apparatus 10 can suppress the occurrence of excessive or insufficient work related to the work.

  Further, the work support apparatus 10 according to the present embodiment stores evaluation information indicating evaluation for each knowledge worker. The work support device 10 highly updates the evaluation information evaluation for knowledge workers who have registered the accepted and overworked work. As a result, the work support apparatus 10 can cause the knowledge worker to be motivated to find an excessive or insufficient work for the work he / she is in charge of. As a result, it is possible to suppress the occurrence of excessive or insufficient work related to the business.

  Although the embodiments related to the disclosed apparatus have been described so far, the disclosed technology may be implemented in various different forms other than the above-described embodiments. Therefore, another embodiment included in the present invention will be described below.

  For example, in the above-described embodiment, a case has been described in which the worker is a knowledge worker, and a plurality of knowledge workers form a team to perform work. However, the present invention is not limited to this. For example, as in software development, a plurality of workers may form a team and apply to work.

  In the above-described embodiment, a case has been described in which an excess / deficiency work is displayed on the acceptance / rejection registration screen 70 to accept acceptance / rejection of an excess / deficiency work, but is not limited thereto. For example, in the same business as the requested business, it may be possible to accept the necessity of the excess / deficiency work by presenting the rate at which the excess / deficiency work is performed. The acceptance / rejection accepting unit 45 obtains work performed in the same work as the work in which the excess / shortage work is registered. For example, the acceptance / rejection accepting unit 45 identifies, from the business information table 35, a business that has the same consultation field as the business in which excessive or insufficient work is registered. For example, when the work in which excess or deficient work is registered is the case number “i2013-002”, the case number “i2013-001” whose consultation field is “inheritance consultation” is identified as the same work. The acceptance / rejection accepting unit 45 obtains and presents the ratio of excess / deficiency work being performed in the same business field. Thereby, the main person in charge can determine whether or not the excess / deficiency work is necessary from the ratio of the excess / deficiency work being performed. For example, when the ratio of over / under work is high, the main person in charge can determine that over / under work is necessary. In addition, the acceptance / rejection accepting unit 45 obtains a ratio of the excess / deficiency work performed within a certain period for every certain period such as every three months, and the ratio of each certain period corresponds to the certain period. You may make it display with a period. For example, necessary deliverables may change due to amendments to the law or changes in administrative operations, and necessary work may also change. For this reason, by displaying the rate at which excess / deficiency work has been performed for a certain period of time, the main person in charge can determine whether excess / deficiency work is necessary even when the required work changes.

  Further, each component of each illustrated apparatus is functionally conceptual, and does not necessarily need to be physically configured as illustrated. In other words, the specific state of distribution / integration of each device is not limited to the one shown in the figure, and all or a part thereof may be functionally or physically distributed or arbitrarily distributed in arbitrary units according to various loads or usage conditions. Can be integrated and configured. For example, the registration receiving unit 40, the storage unit 41, the granting unit 42, the providing unit 43, the excess / deficiency receiving unit 44, the acceptance / rejection receiving unit 45, the evaluation receiving unit 46, and the updating unit 47 of the work support apparatus 10 are appropriately integrated. May be. Further, the processing of each processing unit may be appropriately separated into a plurality of processing units. Further, all or any part of each processing function performed in each processing unit can be realized by a CPU and a program analyzed and executed by the CPU, or can be realized as hardware by wired logic. .

[Work support program]
The various processes described in the above embodiments can also be realized by executing a program prepared in advance on a computer system such as a personal computer or a workstation. Therefore, in the following, an example of a computer system that executes a program having the same function as in the above embodiment will be described. FIG. 17 is a diagram illustrating a computer that executes a work support program.

  As illustrated in FIG. 17, the computer 300 includes a central processing unit (CPU) 310, a hard disk drive (HDD) 320, and a random access memory (RAM) 340. These units 300 to 340 are connected via a bus 400.

  The HDD 320 has the same functions as the registration receiving unit 40, the storage unit 41, the granting unit 42, the providing unit 43, the excess / deficiency receiving unit 44, the acceptance / rejection receiving unit 45, the evaluation receiving unit 46, and the updating unit 47 of the work support apparatus 10. Is stored in advance. Note that the work support program 320a may be separated as appropriate.

  The HDD 320 stores various information. For example, the HDD 320 stores various data used for OS and range selection work support.

  Then, the CPU 310 reads out and executes the work support program 320a from the HDD 320, thereby executing the same operation as each processing unit of the embodiment. That is, the work support program 320a performs the same operations as the registration receiving unit 40, the storage unit 41, the granting unit 42, the providing unit 43, the excess / deficiency receiving unit 44, the acceptance / rejection receiving unit 45, the evaluation receiving unit 46, and the updating unit 47. To do.

  Note that the above-described work support program 320a is not necessarily stored in the HDD 320 from the beginning.

  For example, the program is stored in a “portable physical medium” such as a flexible disk (FD), a CD-ROM, a DVD disk, a magneto-optical disk, or an IC card inserted into the computer 300. Then, the computer 300 may read and execute the program from these.

  Furthermore, the program is stored in “another computer (or server)” connected to the computer 300 via a public line, the Internet, a LAN, a WAN, or the like. Then, the computer 300 may read and execute the program from these.

DESCRIPTION OF SYMBOLS 10 Work support apparatus 11 System 12 Client 21 Storage part 22 Control part 30 Request data 31 Worker table 32 Customer information table 33 Worker profile table 34 Work field table 35 Work information table 36 Work process table 37 Evaluation information table 40 Registration reception part 41 Storage Unit 42 Granting Unit 43 Providing Unit 44 Excess / Deficiency Accepting Unit 45 Acceptance / Receiving Accepting Unit 46 Evaluation Accepting Unit 47 Updating Unit

Claims (4)

Request data about business access is the request that has been granted to the main person was asked to work, work information indicating the work according to the request has been operational, and work performed by performing pre-operational And a storage unit that stores completed work information that stores the work end date of the work ,
An granting unit for granting an access right to the request data and the work information to a worker assigned the work;
In response to a request from the worker, a providing unit that provides the request data and the work information;
A first accepting unit that accepts registration of excess work and insufficient work among the work related to the requested work;
Regarding the excess work and the short work received by the first reception unit , based on the completed work information, in the same work as the requested work, the excess work within the certain period for each certain period. The second reception unit that displays the ratio of the work and the shortage work performed together with a period corresponding to a certain period, and receives an instruction to delete or delete the excess work and add or reject the shortage work from the main person in charge When,
When receiving an instruction to remove excessive work by the second reception unit, if the said excess work from the work according to the work is removed, it accepts an instruction to add work shortage by the second reception unit, An update unit for updating the work information so that the lacking work is added to the work related to the work ;
A work support apparatus comprising: The storage unit further stores evaluation information indicating evaluation for each worker,
The update unit is configured for the operator who has registered the work of the excessive work and the lack of accepted and adopted by the second reception unit, according to claim 1, characterized in that a higher update the evaluation of the evaluation information Work support device. Computer
Access rights granted to the main person was asked to work, access to work information indicating the work according to the request data and the request has been business related to the request has been operational stored in the storage unit, Granting said work to assigned workers,
In response to a request from the worker, the request data and the work information are provided,
Among the work related to the requested work , registration of excessive work and insufficient work is accepted from the worker,
The requested excess work and the shortage work are requested based on the completed work information stored in the storage unit, the work performed in the completed work and the work end date of the work. In the same work as the work, the ratio of the excess work and the shortage work performed within the fixed period is displayed along with the period corresponding to the fixed period, and the excess work is deleted and Accepting an instruction from the main person in charge to accept or reject additional work for the shortage ,
When receiving an instruction to remove the excess work, the said excess work from the work according to the work it is removed, when receiving an instruction to add work shortage, the work of the missing work according to the work added A work support method comprising: performing a process of updating the work information so as to be performed. On the computer,
Access rights granted to the main person was asked to work, access to work information indicating the work according to the request data and the request has been business related to the request has been operational stored in the storage unit, Granting said work to assigned workers,
In response to a request from the worker, the request data and the work information are provided,
Among the work related to the requested work , registration of excessive work and insufficient work is accepted from the worker,
The requested excess work and the shortage work are requested based on the completed work information stored in the storage unit, the work performed in the completed work and the work end date of the work. In the same work as the work, the ratio of the excess work and the shortage work performed within the fixed period is displayed along with the period corresponding to the fixed period, and the excess work is deleted and Accepting an instruction from the main person in charge to accept or reject additional work for the shortage ,
When an instruction to delete excessive work is received, excessive work is deleted from the work related to the work, and when an instruction to add insufficient work is received, the short work is added to the work related to the work. A work support program for executing a process of updating the work information.

Images