JP6310352B2 - Call management system, caller terminal, and call management device - Google Patents

Description

  The present invention relates to a call management system, a caller terminal, a callee terminal, and a call management device.

  The following vehicle dispatch systems are known. This vehicle dispatch system specifies the positions of the contractor and the vehicle in response to the call of the vehicle from the contractor, and dispatches a vehicle close to the contractor (for example, Patent Document 1).

JP 2000-82199 A

  In the conventional vehicle allocation system, both the contractor who makes a call and the vehicle to be called can move, so when a call request for a vehicle is received from the contractor, both the contractor and the vehicle It was necessary to specify the position. For this reason, in the conventional vehicle dispatch system, every time there is a vehicle call request from a contractor, a beacon is used to store the mobile call device possessed by the contractor and the current position of the vehicle call notification device mounted on the vehicle. Needed to be identified. On the other hand, when a spectator seated in the stadium in the stadium calls a salesperson who walks around the spectator seat and sells products, the calling user does not move and only the called user moves. It is also conceivable that the caller user calls the callee user. In this case, since the current location of the caller user is fixed, if there is a call request from the caller user, if the latest current location of the callee user can be identified, the callee user close to the current location of the caller user Can be specified and called. Thus, assuming that the caller user does not move and only the callee user moves, the terminal possessed by the caller user who does not change the current position must once register the current position. Since the current position need not be specified thereafter, the function of receiving information transmitted from the beacon to the mobile call device as in the conventional vehicle dispatch system, or the current position of the mobile call device based on the received information. Having the function of specifying the item causes unnecessary processing and communication to occur, and causes unnecessary costs for unnecessary functions. However, in the conventional vehicle dispatch system, no consideration has been given to the device configuration and processing contents when it is assumed that these functions are eliminated and the calling user does not move.

A call management system according to the present invention includes a communication line that connects a caller terminal possessed by a caller user, a callee terminal possessed by a callee user, and a call management device that manages calls of the callee terminal by the caller terminal. A call management terminal connected via a user identification information identifying means for identifying user identification information uniquely assigned to a callee user, and within a movement range of the callee user, Installation position specification information receiving means for receiving installation position specification information for specifying the installation position of each information transmission apparatus from the information transmission apparatus installed at a predetermined distance interval, and installation received by the installation position specification information receiving means For identification that associates the position identification information with the user identification information identified by the user identification information identification means Information transmitting means for transmitting information to the call management apparatus at predetermined time intervals, call information acquisition means for acquiring call information from the call management apparatus based on a call request from the caller terminal, and call information acquisition means When the call information is acquired by the caller terminal, the caller terminal includes a notification unit that notifies the callee user that the call has been received from the caller terminal, and the caller terminal includes a current position indicating the current position of the caller user Current position information specifying means for specifying information, and conversion means for converting the current position information specified by the current position information specifying means into installation position specifying information of an information transmission device installed in the vicinity of the current position of the calling user And a call request receiving means for receiving a call request of the callee user from the caller user When the call request is received by the call request receiving means, the converted installation position specifying information transmitting means for transmitting the converted installation position specifying information converted by the converting means to the call management apparatus, and the installation position specifying from the call management apparatus Depending on the information, a callable list receiving means for receiving a list of callable users (hereinafter referred to as “callable list”) and a callable list for displaying the callable list received by the callable list receiving means. Select when the call target selection accepting means accepts the selection of the call target from the list display means, the callable list displayed by the callable list display means, and when the call target selection accepting means accepts the call target selection. Call to identify the call target that accepted Call request information transmitting means for transmitting to the call management apparatus call request information including the call target specifying information and the current position information specified by the current position specifying means. Identification information receiving means for receiving information, identification information recording means for recording identification information received by the identification information receiving means in a recording device, and post-conversion for receiving converted installation position specifying information from the caller terminal When the installation position specifying information is received by the installation position specifying information receiving means and the converted installation position specifying information receiving means, the installation position specifying information is converted from the identification information recorded in the recording device. User identification information extraction means for extracting user identification information that matches the installation position specifying information, and user identification information extracted by the user identification information extraction means. From the caller terminal, a callable list creator that creates a callable list based on the identification information, a callable list transmitter that sends the callable list created by the callable list creator to the caller terminal, and Call request information receiving means for receiving the call request information, and a call destination user to be called based on the call target specifying information included in the call request information when the call request information is received by the call request information receiving means Call destination user identification means for identifying the user identification information of the user, call ID for uniquely identifying each call, and user identification information and current position information of the call destination user identified by the call destination user identification means , And related call ID Characterized in that it comprises a call management database registration means for registering only call management information in call management database.
The call management system according to the present invention is also installed at predetermined distance intervals within the movement range of the callee user and user identification information specifying means for specifying user identification information uniquely assigned to the callee user. Installation position specifying information receiving means for receiving installation position specifying information for specifying the installation position of each information transmitting apparatus from the information transmitting apparatus, installation position specifying information received by the installation position specifying information receiving means, and user identification Identification information recording means for recording identification information associated with user identification information specified by the information specifying means, current position information specifying means for specifying current position information indicating the current position of the calling user, and current position The current position information specified by the information specifying means is set to the information transmitting device installed near the current position of the calling user. Conversion means for converting into position specifying information, and conversion in which the installation position specifying information is converted by the conversion means from the recorded identification information when a call request from the callee user is received from the caller user User identification information extraction means for extracting user identification information that matches the post-installation position specifying information, and a list of callable users that can be called based on the user identification information extracted by the user identification information extraction means (hereinafter referred to as “callable” A callable list creation means for creating a list, a callable list display means for displaying the callable list created by the callable list creation means, and a callable list displayed by the callable list display means. Calling pair that accepts selection of call target from When the selection accepting unit and the call target selection accepting unit accept the selection of the call target, the user of the callee user to be called based on the call target specifying information for specifying the call target that has received the selection Call destination user specifying means for specifying identification information, call ID for uniquely identifying each call, user identification information and current position information of the call destination user specified by the call destination user specifying means, and Call management database registration means for registering call management information associated with the issued call ID in the call management database, call management information is acquired from the call management database, and the call source user receives a call from the call source user. An informing means for informing It is characterized by providing.

  According to the present invention, the caller terminal accepts input of current position information indicating the current position of the caller user from the caller user, and installs the information transmission device installed in the vicinity of the caller user's current position. It has been converted to location specification information, and when a call request from the caller user is accepted, the post-conversion installation location specification information is sent to the call management device as information for specifying the current location of the caller terminal. Therefore, the calling terminal can eliminate the need to receive the information from the information transmitting device every time there is a calling request from the calling user and specify the current position of the calling terminal.

1 is a block diagram showing a configuration of an embodiment of a call management system 100. FIG. 3 is a block diagram illustrating a configuration of an embodiment when a server device is used as the call management device 200. FIG. It is a block diagram which shows the structure of one Embodiment at the time of using a smart phone as the call origin terminal. It is a block diagram which shows the structure of one Embodiment at the time of using a smart phone as the call destination terminal. It is the figure which showed typically the example of installation of the beacon 500 in a spectator seat. 6 is a flowchart showing a flow of processing executed by a call management device 200. FIG. FIG. 6 is a flowchart showing a flow of processing executed by a caller terminal 300. FIG. 10 is a flowchart showing a flow of processing executed in a call destination terminal 400.

  FIG. 1 is a block diagram showing a configuration of an embodiment of a call management system 100 according to the present embodiment. The call management system 100 includes a call management device 200, a call source terminal 300, and a call destination terminal 400.

  1 shows an example in which each call management system 100 includes one call management device 200, a call source terminal 300, and a call destination terminal 400, but the configuration of the call management system 100 is shown here. It is not limited. For example, processing may be distributed among a plurality of call management devices 200. Further, the numbers of the caller terminal 300 and the callee terminal 400 are not particularly limited.

  In the call management system 100 according to the present embodiment, the call destination terminal 400 detects a call from the call source terminal 300 via the call management device 200, and notifies the user who owns the call destination terminal 400. can do. In the present embodiment, details of the processing will be described on the assumption that the spectator calls a salesperson who sells an article at a stadium seat where a sports game is held using the call management system 100. .

  In the stadium where the call management system 100 is introduced, the wireless communication environment is arranged so that the entire audience seat is included in the communication range, and the caller terminal 300 and the callee terminal 400 are connected to the network by wireless communication and called. Communication with the management apparatus 200 can be performed. As a wireless communication environment, a mobile phone communication network may be used, or a wireless LAN communication network laid to include the entire audience seat in the communication range may be used.

  The call management device 200 is a device that serves as a management device that manages the call management system 100. For example, a personal computer or a server is used.

  FIG. 2 is a block diagram showing a configuration of an embodiment when a server device is used as the call management device 200 in the present embodiment. The call management device 200 includes a connection IF (interface) 201, a control device 202, and a recording device 203.

  The connection IF 201 is an interface for connecting the call management apparatus 200 to a communication line. For example, a wired LAN module for connecting to the communication line by wire, a wireless LAN module for connecting to the communication line wirelessly, and the like. Used. In the present embodiment, the call management device 200 is connected to a network via the connection IF 201 and transmits / receives data to / from the caller terminal 300 and the callee terminal 400 via the network.

  The control device 202 includes a CPU, a memory, and other peripheral circuits, and controls the entire call management device 200. In addition, the memory which comprises the control apparatus 202 is volatile memories, such as SDRAM, for example. This memory is used as a work memory for the CPU to expand the program when the program is executed and a buffer memory for temporarily recording data. For example, data received via the connection IF 201 is temporarily recorded in the buffer memory.

  The recording device 203 is a recording device for recording various data stored by the call management device 200, data of a program to be executed by the control device 202, and the like, for example, HDD (Hard Disk Drive) or SSD (Solid State). Drive) or the like is used. The program data recorded in the recording device 203 is provided by being recorded on a recording medium such as a CD-ROM or a DVD-ROM, or provided via a network, and the acquired program data is stored in the recording device 203. In this case, the control device 202 can execute the program.

  The caller terminal 300 is a terminal possessed by a spectator who is a caller user, and for example, a smartphone or a tablet terminal possessed by each person is used. The caller terminal 300 is connected to the network via the above-described wireless communication network, and can send and receive data between the call management devices 200.

  FIG. 3 is a block diagram showing a configuration of an embodiment when a smartphone is used as the caller terminal 300 in the present embodiment.

  The caller terminal 300 includes a touch panel 301, a communication module 302, a microphone 303, a control device 304, and a speaker 305.

  The touch panel 301 is an electronic component that combines a display device such as a liquid crystal panel and a position input device such as a touch pad, and is an input device that can operate a device by pressing a display on a screen. For example, the caller user can operate the caller terminal 300 by touching or sliding display items such as buttons and menus displayed on the liquid crystal panel using a finger or a touch pen. The touch panel 301 detects an operation such as a touch or a slide by the calling user and outputs a detection signal to the control device 304.

  As the communication module 302, a wireless communication module for connecting to a network via a LAN or a cellular phone communication network is used. In the present embodiment, the caller terminal 300 is connected to a network via the communication module 302, and transmits / receives data to / from the call management device 200 via the network.

  The microphone 303 is a sound collection device for inputting speech sound from the calling user. Analog data input from the microphone 303 is converted into a digital signal by the control device 304.

  The control device 304 includes a CPU, a memory, and other peripheral circuits, and controls the entire caller terminal 300. Note that the memory configuring the control device 304 includes, for example, a volatile memory such as SDRAM and a non-volatile memory such as flash memory. The volatile memory is used as a work memory for the CPU to expand the program when the program is executed and a buffer memory for temporarily recording data. The nonvolatile memory stores firmware for operating the caller terminal 300 and software program data for operating various applications.

  In the present embodiment, a caller application program for causing a smartphone to operate as the caller terminal 300 in the present embodiment is recorded in the nonvolatile memory. The calling application program is provided by being published on a server connected via the Internet, and the calling user obtains it by downloading and installs it in advance. Alternatively, the calling application program may be provided by being recorded on a recording medium such as a CD-ROM or a DVD-ROM.

  The speaker 305 is an output device for outputting sound. The control device 304 outputs call voice data or the like when there is an incoming call from another user via the speaker 305.

  The call destination terminal 400 is a terminal possessed by a salesperson who is a call destination user. For example, a smartphone or a tablet terminal possessed by each person is used. The call destination terminal 400 is connected to the network via the above-described wireless communication network, and can send and receive data between the call management apparatuses 200.

  FIG. 4 is a block diagram showing a configuration of an embodiment when a smartphone is used as the callee terminal 400 in the present embodiment.

  The called terminal 400 includes a touch panel 401, a network connection communication module 402, a microphone 403, a control device 404, a speaker 405, and a beacon reception communication module 406.

  The touch panel 401 is an electronic component that combines a display device such as a liquid crystal panel and a position input device such as a touch pad, and is an input device that can operate a device by pressing a display on a screen. For example, the call destination user can operate the call destination terminal 400 by touching or sliding display items such as buttons and menus displayed on the liquid crystal panel with a finger or a touch pen. The touch panel 401 detects an operation such as a touch or a slide by the called user and outputs a detection signal to the control device 404.

  As the network connection communication module 402, a wireless communication module for connecting to a network via a LAN or a cellular phone communication network is used. In the present embodiment, the call destination terminal 400 is connected to a network via the network connection communication module 402, and transmits and receives data to and from the call management apparatus 200 via the network.

  The microphone 403 is a sound collection device for inputting uttered voice by the called user. Analog data input from the microphone 403 is converted into a digital signal by the control device 404.

  The control device 404 includes a CPU, a memory, and other peripheral circuits, and controls the entire call destination terminal 400. The memory constituting the control device 404 includes, for example, a volatile memory such as SDRAM and a non-volatile memory such as flash memory. The volatile memory is used as a work memory for the CPU to expand the program when the program is executed and a buffer memory for temporarily recording data. In addition, in the nonvolatile memory, firmware for operating the called terminal 400 and software program data for operating various applications are recorded.

  In the present embodiment, a program of a call destination application for operating a smartphone as the call destination terminal 400 in the present embodiment is recorded in this nonvolatile memory. Note that the program of the call destination application is provided by being published on a server connected via the Internet, and the call destination user obtains it by downloading and installs it in advance. Alternatively, the program for the call destination application may be provided by being recorded on a recording medium such as a CD-ROM or a DVD-ROM.

  The speaker 405 is an output device for outputting sound. The control device 404 outputs call voice data and the like when there is an incoming call from another user via the speaker 405.

  The beacon receiving communication module 406 is a communication module for receiving data from the beacon 500. In the present embodiment, the beacon receiving communication module 406 is a Bluetooth (registered trademark) module, and is connected to the beacon 500 by Bluetooth (registered trademark) communication to receive data.

  The beacons 500 are installed at predetermined distance intervals within the movement range of the called user. Each beacon 500 is provided with identification information for uniquely identifying the beacon 500, and the beacon 500 transmits the identification information attached to itself. As identification information, a unique ID uniquely assigned to the beacon 500 may be used. In this embodiment, a plurality of beacons 500 are installed at predetermined distance intervals in a spectator seat where a salesperson who is a callee user may move. As will be described later, the beacon receiving communication module 406 The current position in the spectator seat of the salesperson who owns the called terminal 400 is specified by specifying the position in the spectator seat where the received identification information is transmitted from the beacon 500 installed. can do.

  FIG. 5 is a diagram illustrating an installation example of the beacon 500 in the audience seat. FIG. 5 is a diagram schematically showing, as an example, a part of the spectator seats in a baseball stadium. Three front blocks each having 10 seats arranged in one row and composed of 6 rows and 10 in one row are shown. An example is shown in which three rear blocks each having 9 seats are arranged and a passage is provided between the blocks. In the example shown in FIG. 5, the caller user who owns the caller terminal 300 is a spectator seated in each seat, and the callee user who owns the callee terminal 400 is a salesperson who goes around the aisle and sells goods. is there.

  In the spectator seat shown in FIG. 5, the beacon 500 is installed at a position indicated by a black circle, and is attached to a structure such as a seat, a fence, a wall, or a handrail installed in the spectator seat. In the following description using FIG. 5, the beacons installed at the installation positions shown in FIG. 5 are represented as beacons 2a and 2b using the reference numerals 2a to 2l shown in the figure. In FIG. 5, reference numeral 2m indicates a seat on which the spectator is seated, and reference numerals 2n, 2o, and 2p indicate positions of salespersons in the spectator seat.

  In the following, the processing in the call management system 100 will be described assuming that the spectator calls a seller at the spectator seat shown in FIG.

  The call destination terminal 400 is set so that the identification information described above can be received from all the beacons 500 installed in the audience seats in advance. Since the setting contents here are contents according to the specifications of the beacon 500, detailed description will be omitted. For example, in the present embodiment, the identification information is received from the beacon 500 by the above-described call destination application. For example, the setting for receiving the identification information from the beacon 500 may be completed by installing the call destination application in the call destination terminal 400.

  A spectator who has the caller terminal 300 installs a caller application necessary for using the call management system 100 in the caller terminal 300 before or after visiting the stadium.

  Thereby, the spectator who came to the stadium can call the seller by operating the caller terminal 300. Hereinafter, details of processing executed in each of the call management device 200, the caller terminal 300, and the callee terminal 400 will be described.

  In the call destination terminal 400, the seller instructs the call destination terminal 400 to start the call destination application. When the control device 404 detects that the caller application is instructed to start the callee application, the controller 404 reads the callee application from the flash memory and executes the callee application on the touch panel 401 to prompt the seller to log in. indicate.

  The seller is notified in advance of a user ID for uniquely identifying each seller and a password used for login, and the seller inputs the user ID and password notified in advance on the login screen. The control device 404 transmits the user ID and password input on the login screen to the call management device 200 via the network connection communication module 402.

  In the call management device 200, user information in which the issued user ID and the password are associated is recorded in the recording device 203. When the control device 202 receives the user ID and password from the call destination terminal 400, the recording device 203 In 203, it is determined whether or not information matching the combination of the user ID and the password received from the called terminal 400 is recorded, and the user authentication of the seller is performed.

  When the control device 202 determines that information that matches the user ID and password combination received from the callee terminal 400 is recorded in the recording device 203, the control device 202 calls information indicating that the user is permitted to log in. Transmit to the destination terminal 400. On the other hand, if the control device 202 determines that the recording device 203 does not record information that matches the user ID and password combination received from the callee terminal 400, the control device 202 prohibits the user from logging in. Is transmitted to the called terminal 400.

  In the call destination terminal 400, when the control device 404 receives information indicating that login is permitted from the call management device 200, the control device 404 permits the user to use the call management system 100 using the call destination application. On the other hand, when the control device 404 receives information indicating that login is prohibited from the call management device 200, the control device 404 displays on the touch panel 401 that login cannot be performed with the input user ID and password.

  When the use of the call management system 100 using the call destination application is permitted, the control device 404 records the user ID used for the login in the buffer memory, and from the beacon 500 by the beacon receiving communication module 406. Start receiving the transmitted identification information. The control device 404 records the received identification information in the buffer memory, and thereafter updates the identification information in the buffer memory with the received identification information. As a result, the latest identification information is always recorded in the buffer memory.

  The control device 404 transmits identification information in which the user ID recorded in the buffer memory is associated with the identification information to the call management device 200 at a predetermined time interval. It is assumed that the transmission interval at this time is set in advance, for example, an interval of 5 seconds or 10 seconds. The beacon 500 is set so that its communication range covers the movement range of the salesperson, and when the salesperson moves within the audience seat, at least one beacon 500 communicates with the called terminal 400. It is preferable to be able to continue. However, there may be an area in the auditorium where the identification information cannot be received from any of the beacons. Even in this case, at the transmission timing of the identification information, the identification information including the last received identification information recorded in the buffer memory can be transmitted to the call management apparatus 200. In addition, since a plurality of beacons 500 are installed in the spectator seat, when the salesperson is in an area where the identification information can be received from the plurality of beacons 500, the beacon receiving communication module 406 identifies from the plurality of beacons 500. Information may be received. In this case, the control device 404 records all received identification information in the memory, and transmits the plurality of identification information recorded in the buffer memory to the call management device 200 at the transmission timing, including the plurality of identification information recorded in the identification information. For example, in FIG. 5, when the callee terminal 400 possessed by the salesperson at the position 2p can receive identification information from two beacons, the beacon 2c and the beacon 2g, the identification information received from the beacon 2c and the beacon 2g The received identification information is included in the identification information.

  In the call management device 200, when receiving the identification information from the called terminal 400, the control device 202 records the identification information in the recording device 203. At this time, when the identification information including the same user ID as the user ID included in the identification information is recorded in the recording device 203, the control device 202 is recorded in association with the user ID. The identification information is updated with the identification information included in the newly received identification information. Thereby, the latest information for specifying in which range the beacon 500 can communicate with which beacon 500 exists for each user ID is recorded in the recording device 203. That is, if the identification information recorded here is used, it is possible to specify the approximate position of the seller in the spectator seat in the process described later.

  The spectator seated at the spectator seat operates the caller terminal 300 to activate the caller application installed in advance. When the control device 304 detects that the caller application is instructed to start by the spectator, the controller 304 reads the caller application from the flash memory and executes the caller application to prompt the input of the current position on the touch panel 301. Is displayed.

  The spectator inputs information for specifying the position of the seat on which he / she is seated on the current position input screen as current position information. For example, when a unique seat number is assigned to each seat, the seat number may be input as information for specifying the position of the seat where the user is seated. Alternatively, when each seat can be uniquely specified by the column number and the seat number as in what number and number of rows, the information may be input. In addition, when each seat can be uniquely identified by the block number and the seat number, such as how many blocks and what number, the information may be input. The method of inputting the current position information of the audience shown here is an example, and the input method may be changed according to the seat notation method of the stadium using the call management system 100. In the present embodiment, the following description will be given on the assumption that a spectator inputs a seat number.

  When the current position information is input by the spectator, the control device 304 converts the input current position information into identification information of the beacon 500 installed near the current position of the spectator. For example, in the caller application, for each stadium seat using the call management system 100, the seat number of the spectator seat and the seat position specified by the seat number are installed closest to each other. The installation position information associated with the identification information of the beacon 500 is included. Taking the seat 2m shown in FIG. 5 as an example, in the installation position information, the seat number of the seat 2m is associated with the identification information of the beacon 2c whose installation position is closest to the seat 2m. Similarly, for all seats in the spectator seat, the seat number and the identification information of the beacon 500 having the closest installation position are associated with each other. Note that the installation position of the beacon 500 closest to the seat position may have the shortest linear distance between the seat position and the installation position of the beacon 500, or a passage between the seat position and the installation position of the beacon 500. It may be the shortest distance via.

  The control device 304 refers to the installation position information and specifies the identification information of the beacon 500 associated with the seat position specified based on the current position information input by the spectator. 500 identification information is converted. Thereby, for example, when the spectator inputs the seat number of the seat 2m shown in FIG. 5 as the current position, the seat number of the seat 2m is converted into the identification information of the beacon 2c. The control device 304 records the identification information of the beacon 500 according to the seat position of the audience obtained by the conversion in the buffer memory.

  When the user wants to call a seller from the seat, the user performs an operation for instructing the seller to be called on a screen (not shown) displayed on the touch panel 301. For example, the audience may issue a call instruction by touching a “call” button displayed on the screen.

  When the spectator is instructed to call the seller, the control device 304 reads out the identification information of the beacon 500 according to the seat position of the spectator recorded in the above process from the buffer memory, and calls the management device. 200.

  In the call management device 200, when the control device 202 receives the identification information of the beacon 500 from the caller terminal 300, the identification information of the beacon 500 is selected from the identification information recorded in the recording device 203 by the above-described processing. A user ID that matches the identification information received from the caller terminal 300 is extracted.

  For example, when receiving the identification information of the beacon 2c from the caller terminal 300 of the spectator seated in the seat 2m, the control device 202 selects the beacon from the identification information recorded in the recording device 203. All user IDs recorded in association with the identification information 2c are extracted. In the example of FIG. 5, when the user ID of each salesperson at the positions 2n, 2o and 2p is recorded in association with the identification information of the beacon 2c, the positions 2n, 2o are selected from the identification information. , User IDs of three salespersons at position 2p are extracted.

  Based on the extracted user ID, the control device 202 creates a list of callable vendors as a callable list, and transmits the created list to the caller terminal 300. In the caller terminal 300, when receiving a list of sellers that can be called from the call management device 200, the control device 304 displays the received list on the touch panel 301. In this way, the audience can confirm a list of sellers close to the seat position of the audience. Note that the list of sellers that can be called is recorded, for example, in the user information described above, in which image data captured using the seller as a subject is recorded in association with the user ID, and the control device 202 associates with the extracted user ID. If the recorded image data is read out and a list in which the user ID is associated with the image data is created and transmitted, the spectator confirms the salesperson close to his / her seat position on the touch panel 301 with a photograph. Can do.

  The spectator selects a seller to call from a list displayed on the touch panel 301. When the control device 304 detects that the seller to be called is selected from the list by the audience, the user ID of the seller selected from the list, and the seat number input on the above-described current position input screen, Is transmitted to the call management apparatus 200.

  In the call management device 200, when receiving the call request information from the caller terminal 300, the control device 202 issues a call ID for uniquely identifying each call to the received call request information, and also calls the call request. A record of call management information in which the user ID, seat number, and issued call ID included in the information are associated is added to the call management database recorded in the recording device 203.

  In the call destination terminal 400, the control device 404 accesses the call management database of the call management device 200 at a predetermined time interval, for example, every minute, and the call management database includes the user ID recorded in the buffer memory. It is determined whether or not a record of information is recorded. As a result, when it is determined that the call management information record including the user ID recorded in the buffer memory is recorded in the call management database, the control device 404 sets the call ID and seat number of the record. Get as call information.

  When the call information is acquired from the call management database, the control device 404 notifies the seller that the call has been received from the audience. As a notification method to the salesperson, the audience seat map around the current position of the salesperson is displayed on the touch panel 401, and a mark or an icon is displayed at the seat position corresponding to the seat number included in the call information in the audience seat map. For example, the seat position of the spectator who is the caller may be notified to the seller. As a result, the salesperson who has received the call can specify the seat position of the spectator who has called, and can therefore go to the seat of the calling spectator and sell the product. In the notification, a preset notification sound may be output via the speaker 405, or the called terminal 400 may be vibrated using a vibration function.

  FIG. 6 is a flowchart showing the flow of processing executed by the call management device 200 in the present embodiment. The process shown in FIG. 6 is executed by the control device 202 as a program that starts when the power of the call management device 200 is turned on. Here, it is assumed that the user information in which the above-described issued user ID and password are associated with each other is recorded in the recording device 203 in advance, and the seller login process using the user ID and password is completed. Shall.

  In step S <b> 10, the control device 202 determines whether or not identification information has been received from the called terminal 400. If a negative determination is made in step S10, the process proceeds to step S30 described later. On the other hand, if a positive determination is made in step S10, the process proceeds to step S20.

  In step S <b> 20, the control device 202 records identification information on the recording device 203. As described above, when the identification information including the same user ID as the user ID included in the identification information is recorded in the recording device 203, the control device 202 is associated with the user ID. The recorded identification information is updated with the identification information included in the newly received identification information. Then, it progresses to step S30.

  In step S <b> 30, the control device 202 determines whether or not the identification information of the beacon 500 corresponding to the seat position of the spectator described above has been received from the caller terminal 300. If a negative determination is made in step S30, the process proceeds to step S70 described later. On the other hand, if a positive determination is made in step S30, the process proceeds to step S40.

  In step S40, as described above, the control device 202 includes the identification information received from the caller terminal 300 among the identification information received from the callee terminal 400 and recorded in the recording device 203. The matching user ID is extracted. Thereafter, the process proceeds to step S50.

  In step S50, the control device 202 creates a list of sellers that can be called based on the user ID extracted in step S40. Thereafter, the process proceeds to step S60.

  In step S60, the control apparatus 202 transmits the list created in step S50 to the caller terminal 300. Thereafter, the process proceeds to step S70.

  In step S <b> 70, the control device 202 determines whether call request information has been received from the caller terminal 300. If a negative determination is made in step S70, the process proceeds to step S100 described later. On the other hand, if a positive determination is made in step S70, the process proceeds to step S80.

  In step S80, the control device 202 issues a call ID for uniquely identifying each call to the call request information received from the caller terminal 300. Thereafter, the process proceeds to step S90.

  In step S <b> 90, the control device 202 adds a record of call management information that associates the user ID, seat number, and issued call ID included in the call request information to the call management database recorded in the recording device 203. Then, it progresses to step S100.

  In step S100, the control device 202 determines whether or not the power of the call management device 200 is turned off. If a negative determination is made in step S100, the process returns to step S10. On the other hand, when an affirmative determination is made in step S100, the process ends.

  FIG. 7 is a flowchart showing a flow of processing executed by the caller terminal 300 in the present embodiment. The process shown in FIG. 7 is executed by the control device 304 as a program to be started when an execution of the above-described call source application is instructed by a spectator who is a call source user.

  In step S110, the control device 304 determines whether or not the seat number of the seat has been input as current position information by the spectator on a current position input screen (not shown). If a positive determination is made in step S110, the process proceeds to step S120.

  In step S120, as described above, the control device 304 converts the current position information input by the audience into the identification information of the beacon 500 installed in the vicinity of the current position of the audience. The identification information of the beacon 500 corresponding to the seat position of the audience obtained by the conversion is stored in the buffer memory. Thereafter, the process proceeds to step S130.

  In step S <b> 130, the control device 304 determines whether or not an instruction to call a seller is given by the audience. If a negative determination is made in step S130, the process proceeds to step S190 described later. On the other hand, if a positive determination is made in step S130, the process proceeds to step S140.

  In step S140, the control device 304 reads the identification information of the beacon 500 corresponding to the seat position of the spectator recorded in the buffer memory, and transmits it to the call management device 200. Thereafter, the process proceeds to step S150.

  In step S150, the control device 304 determines whether or not the above-mentioned list of callable sellers has been received from the call management device 200. If a positive determination is made in step S150, the process proceeds to step S160.

  In step S <b> 160, the control device 304 displays a list of callable sellers received from the call management device 200 on the touch panel 301. Thereafter, the process proceeds to step S170.

  In step S <b> 170, the control device 304 determines whether or not the seller to be called is selected from the list by the audience. If a positive determination is made in step S170, the process proceeds to step S180.

  In step S180, the control device 304 transmits to the call management device 200 call request information in which the user ID of the seller selected from the list is associated with the seat number input on the current position input screen described above. Thereafter, the process proceeds to step S190.

  In step S190, the control device 304 determines whether or not the audience has instructed termination of the caller application. If a negative determination is made in step S190, the process returns to step S130. On the other hand, when an affirmative determination is made in step S190, the process ends.

  FIG. 8 is a flowchart showing the flow of processing executed by the called terminal 400 in the present embodiment. The process shown in FIG. 8 is executed by the control device 404 as a program that is activated when the seller who is the callee user is instructed to execute the callee application described above. Here, as described above, it is assumed that the setting for enabling the callee terminal 400 to receive the identification information from all the beacons 500 installed in the spectator seat is completed. Further, the control device 404 continues to receive the identification information from the beacon 500 after the call destination application is activated.

  In step S210, it is determined whether or not the transmission timing of the identification information has come because a predetermined time has passed since the previous transmission of the identification information. If a negative determination is made in step S210, the process proceeds to step S230 described later. On the other hand, if a positive determination is made in step S210, the process proceeds to step S220.

  In step S <b> 220, the control device 404 transmits identification information that associates the user ID recorded in the buffer memory with the identification information received from the beacon 500 to the call management device 200. Thereafter, the process proceeds to step S230.

  In step S <b> 230, the control device 404 determines whether or not the call presence / absence confirmation timing has been reached because a predetermined time has elapsed since the previous confirmation of the presence / absence of the call. If a negative determination is made in step S230, the process proceeds to step S270 described later. On the other hand, if a positive determination is made in step S230, the process proceeds to step S240.

  In step S240, the control device 404 accesses the call management database of the call management device 200, and determines whether or not a record of call management information including the user ID recorded in the buffer memory is recorded in the call management database. By determining, it is determined whether or not a record to be acquired exists in the call management database. If a negative determination is made in step S240, the process proceeds to step S270 described later. On the other hand, if a positive determination is made in step S230, the process proceeds to step S250.

  In step S250, the control device 404 acquires the call ID and seat number of the target record as call information. Thereafter, the process proceeds to step S260.

  In step S260, the control device 404 displays a spectator seat map around the current position of the seller on the touch panel 401, and displays a mark and an icon at the seat position corresponding to the seat number included in the call information in the spectator seat map. Then, the seller is notified that there has been a call. Thereafter, the process proceeds to step S270.

  In step S270, the control device 404 determines whether or not an end of the call destination application has been instructed by the seller. If a negative determination is made in step S270, the process returns to step S210. On the other hand, when an affirmative determination is made in step S270, the process ends.

According to the present embodiment described above, the following operational effects can be obtained.
(1) The control device 404 of the callee terminal 400 receives and specifies an input of a user ID uniquely assigned to the salesperson who is the callee user, and is installed at predetermined distance intervals within the salesperson movement range. The identification information of each beacon is received as the installation position specifying information for specifying the installation position from the beacon 500, and the identification information that associates the received installation position specifying information with the specified user ID is predetermined. It transmits to the call management apparatus 200 at time intervals. The control device 404 acquires call information based on the call request from the call source terminal 400 from the call management device 200, and when the call information is acquired, the control device 404 confirms that the call has been received from the call source terminal. Inform. The control device 304 of the caller terminal 300 accepts an input of a seat number as current position information indicating the current position of the caller user from the audience who is the caller user, and the input seat number is displayed in the vicinity of the current position of the audience. Is converted into the identification information of the beacon 500 installed in the station, and when the call request of the seller is received from the audience, the identification information of the beacon 500 corresponding to the seat position of the audience is transmitted to the call management apparatus 200. Then, the control device 304 receives a list of sellers that can be called from the call management device 200, displays the received list on the touch panel 301, receives a selection of sellers to be called from the list, and is selected. Call request information including the user ID of the salesperson and the seat number of the seat where the audience is seated is transmitted to the call management apparatus 200. The control device 202 of the call management device 200 receives the identification information from the called terminal 400, records the received identification information in the recording device 203, and the beacon 500 according to the seat position of the spectator from the calling source terminal 200. The identification information is received, the user ID that matches the identification information received from the caller terminal 200 is extracted from the identification information recorded in the recording device 203, and can be called based on the extracted user ID identification information A list of sellers is generated and transmitted to the caller terminal 300. Further, the control device 202 receives the call request information from the caller terminal 300, issues a call ID for uniquely identifying each call, and issues the user ID and seat number included in the call request information, and Call management information associated with the call ID is registered in the call management database. As a result, the audience can call the salesperson with a simple operation. In the caller terminal 300, the control device 303 specifies the identification number of the beacon 500 installed near the current position of the spectator based on the seat number input by the spectator, and in the call management device 200, the control is performed. Since the device 202 creates a list of sellers that can be called based on the identification number, the system can be constructed at low cost without providing the calling terminal 300 with a function of receiving identification information from the beacon 500. be able to.

(2) The installation interval of the beacon 500 is set so that the communication range covers the entire passage where the seller may move, and at least one beacon when the seller moves in the audience seat. 500 can continue communication with the called terminal 400. As a result, it is possible to prevent the current position of the salesperson from being unable to be specified when the salesperson moves within the audience seat.

(3) In the call destination terminal 400, the control device 404 determines whether or not the call management information including the seller's user ID is recorded in the call management database described above. The seat number was acquired as call information. Thereby, the presence or absence of a call to the seller is managed using the user ID, and the control device 404 can specify the call to the user who owns the call destination terminal 400 and acquire the call information.

(4) The control device 404 of the called terminal 400 displays the seat position of the spectator on the spectator seat map when notifying that the call has been received from the spectator. Thus, the salesperson can grasp the seat position of the called audience.

(5) In the caller terminal 300, the control device 304 converts the seat number input by the audience into the identification information of the beacon 500 corresponding to the seat position of the audience, and records the identification information obtained by the conversion in the buffer memory. I tried to do it. The control device 304 reads the recorded identification information from the buffer memory and transmits it to the call management device 200 when the audience instructs the seller to call. As a result, it is not necessary to specify identification information every time a spectator calls the salesperson, and the processing speed can be increased.

(6) The control device 202 of the call management device 200 records the user ID and image data captured using the salesperson as a subject, and when creating a list of salesable vendors, the user extracted as a call target The image data recorded in association with the ID is read, and a list in which the user ID is associated with the image data is created. Thereby, the spectator can confirm the seller close to his / her seat position with a photograph on the touch panel 301 of the caller terminal 300 that has received the list. In this case, because the audience knows the face of the salesperson that he called, the advantage is that even if the salesperson is difficult to find the audience, such as when it is crowded, the audience can find the salesperson and speak to them. There is also.

-Modification-
The call management system 100 according to the above-described embodiment can be modified as follows.
(1) In the above-described embodiment, the caller application includes each seat number of a spectator seat and each seat position specified by the seat number for a stadium seat using the call management system 100. Installation position information associated with identification information of the beacon 500 installed nearest to the beacon 500 is included, and the control device 304 uses this installation position information to set the seat number to a beacon corresponding to the seat position of the audience. The example of converting to 500 pieces of identification information has been described. However, the identification information of the beacon 500 associated with the seat number in the installation position information may not be the identification information of the beacon 500 installed closest to the seat position. For example, even if the beacon 500 is installed closest to the seat position, if an obstacle such as an obstacle or a fence is installed between the seat and the beacon 500, the beacon 500 closest to the seat position is used. In some cases, the beacon 500 installed along a path without movement obstacles is more suitable for association. In such a case, instead of the nearest beacon 500, the identification information of the beacon 500 determined by the system administrator to be more suitable may be associated with the seat number.

(2) In the above-described embodiment, the example in which the beacons 2a to 2l are installed at the installation positions illustrated in FIG. 5 has been described. However, this is merely an example, and it is preferable that an optimal installation location is selected according to the seat arrangement of the audience seat to be installed, the communicable distance of the beacon 500 to be used, and the like. In the above-described embodiment, the example in which the beacon 500 is attached to a structure such as a seat, a fence, a wall, and a handrail has been described. However, the attachment target is not limited to the seat, the fence, the wall, and the handrail. You may install in the other structure which does not move within a seat.

(3) In the above-described embodiment, the content of processing is assumed on the assumption that a spectator calls a salesperson who sells an article at a spectator seat in a stadium where a sports game is held using the call management system 100. explained. However, the usage scene of the call management system 100 is not limited to the usage example in the above-described embodiment. The present invention is applicable to various usage scenes in which a caller user is assumed to call a callee user using the call management system 100 in the above-described embodiment.

(4) In the above-described embodiment, the control device 304 of the caller terminal 300 calls the identification information of the beacon 500 corresponding to the seat position of the spectator when the spectator calls the seller. In the call management device 200, the control device 202 uses the user ID whose identification information in the beacon 500 matches the identification information received from the caller terminal 300 among the identification information recorded in the recording device 203. In the above example, a list of sellers that can be called is extracted. However, the method for creating a list of callable vendors is not limited to this. For example, if the products to be sold differ depending on the seller, it is necessary to provide a list of sellers that sell the products that the audience wants to purchase. For this purpose, the control device 304 accepts designation of the product desired to be purchased from the spectator along with a call request for the seller, and the identification information of the beacon 500 corresponding to the seat position of the spectator along with the identification information of the product that the spectator wishes to purchase. Information may be transmitted to the call management device 200. In this case, the recording device 203 of the call management device 200 records a database in which the user ID and the information on the product handled by the seller specified based on the user ID are associated with each other, and the control device 202 refers to the database, identifies the user ID of the salesperson who handles the product that the audience wants to purchase, and uses the identified user ID as a target from among the identification information recorded in the recording device 203, A list of sellers that can be called may be created by extracting a user ID whose identification information of the beacon 500 matches the identification information received from the caller terminal 300. As a result, the audience can designate a product to be purchased and call a salesperson who sells the product.

  Further, if the audience can select a call target from the list, the content displayed in the list is not limited to the list of sellers that can be called, and may be another callable list. For example, it is not necessary for the audience to select and call a specific salesperson, and it may be sufficient to select a group of salesmen who handle products to be purchased and call a salesperson belonging to that group. In this case, the user IDs are grouped based on a predetermined grouping standard, and grouping information is recorded in the recording device 203. As an example of grouping, for example, assuming that a spectator designates a beer maker and purchases beer, the user ID may be classified and grouped for each maker of beer to be sold.

  When creating the callable list, the control device 202 extracts a user ID whose identification information in the beacon 500 matches the identification information received from the caller terminal 300 from the identification information recorded in the recording device 203. At the same time, based on the grouping information, the group to which the seller of the extracted user ID belongs is specified, and the list of the specified group may be set as a callable list. This creates a callable list displaying a list of beer makers.

  In this case, in the caller terminal 300 that has received the callable list, the control device 304 displays the callable list received from the call management device 200 on the touch panel 301 and accepts selection of a group included in the callable list from the audience. Just do it. The control device 304 is a call request in which group identification information for identifying a group selected by the spectator, for example, a group ID uniquely assigned to each group and a seat number input on the current position input screen are associated with each other. Information may be transmitted to the call management device 200. This allows the audience to select the beer manufacturer that they wish to purchase from the list of beer makers.

  In the call management device 200, the control device 202 selects a user ID belonging to the group specified based on the group specification information included in the call request information from the user IDs extracted in creating the callable list. The record of the call management information described above may be added to the call management database using this as the user ID to be called. At this time, when the control device 202 includes a plurality of user IDs belonging to the group specified based on the group specifying information included in the call request information, in the user ID extracted in creating the callable list. One user ID may be selected by a preset algorithm such as selecting any one user ID at random.

(5) In the above-described embodiment, the example in which the spectator who is the caller user calls the salesperson who is the callee user using the call management system 100 has been described. A product order function may be added to the call management system 100. For example, a menu of foods and drinks that can be ordered in the spectator seat is displayed on the caller terminal 300, and a call for a seller is accepted after accepting selection of an ordered product from the audience. The information on the product that has received the request may be transmitted to the called terminal 400. As a result, the salesperson who has received the call can grasp the product ordered by the audience, and therefore can deliver the ordered product to the audience.

(6) In the above-described embodiment, the list of sellers that can be called is a list in which a user ID and image data are associated with each other. However, the information associated with the user ID may be user information other than image data.

(7) In the call management system 100 in the above-described embodiment, the following processing may be executed after the call destination terminal 400 notifies the seller that a call has been received from the audience.

  In the called terminal 400, for example, the control device 404 displays a “response” button for touching when the seller responds to the call on the screen displayed at the time of notification, and the response button is displayed by the seller. When it is detected that the touch has been made, response information including the call ID included in the call information acquired from the call management database and information indicating that a response has been made is transmitted to the call management apparatus 200.

  In the call management device 200, when receiving the response information from the call destination terminal 400, the control device 202 calls the call management information including the call ID included in the response information recorded in the call management database. The call management database is updated by adding response completion information indicating that the previous user has responded. Accordingly, it is possible to manage whether the seller is unanswered or answered to the call by using the call management database.

  Further, the control device 203 of the call management device 200 notifies the call source terminal 300 of the call ID when the call ID is issued. In the call source terminal 300, the control device 304 calls the call management device 200 from the call management device 200. When an ID notification is received, the call management database is referred to determine whether or not response information is recorded in the call management information including the call ID, and the response information is recorded. If it is determined, the spectator may be notified that the seller has responded to the call.

  In this case, the control device 304 notifies the audience that the seller has responded to the call, and transmits the call ID to the call management device 200. In the call management device 200 that receives the call ID, the control device 202 The call management information including the call ID received from the caller terminal 300 may be deleted from the management database. Accordingly, it is possible to prevent the call management information from being deleted in the call management database by deleting the call management information when the audience confirms that the user has answered the call.

  Alternatively, without deleting the call management information from the call management database, the control device 202 may delete the answered information from the call management information and update the call management database. At this time, the timing at which the response completion information is deleted from the call management information may be when the response release condition set in advance is satisfied. Note that the canceled release condition may be the same as the condition for deleting the call management information from the call management database described above, or after a predetermined time, for example, 5 minutes elapses after the answered information is added to the call management information. May be set. Alternatively, the cancellation condition may be that the spectator has entered the response completion on the caller terminal 300, or the seller may have performed the response completion input on the callee terminal 400.

  In addition, when the call request information is transmitted to the call management device 200, the control device 304 may start timing and display this on the touch panel 301 as an elapsed time since the spectator calls. . In this case, the control device 304 may end the time measurement at the timing when the seller notifies the spectator that the caller responds to the call, and erase the elapsed time display on the touch panel 301. Thus, the audience can grasp the elapsed time from when the call is made until the notification that the seller responds.

  In addition, when creating the callable list, the control device 202, when the call management information in which the answered information is recorded is included in the call management database, the user identification included in the call management information Information may be excluded from extraction targets. As a result, it is possible to prevent a salesperson currently responding to another audience from being called by another audience.

(8) In the above-described embodiment, the control device 304 of the caller terminal 300 displays the current position input screen for prompting the input of the current position on the touch panel 301, and the audience is seated on the current position input screen. The example in which the current position information indicating the current position of the audience is specified by receiving input of information for specifying the position of the seat has been described. However, the method for specifying the current position information is not limited to this. For example, a bar code may be printed on a seat or a ticket, and the control device 304 may specify the current position information by operating the caller terminal 300 and reading the bar code. An IC tag or the like may be used instead of the barcode.

(9) In the above-described embodiment, when the current position information is input by the spectator, the control device 304 of the caller terminal 300 uses the input current position information to indicate a beacon installed in the vicinity of the current position of the spectator. The example in which the identification information is recorded in the buffer memory after being converted into 500 identification information has been described. However, this conversion process may be performed by the call management device 200. For example, when the current position information is input by the audience, the control device 304 of the caller terminal 300 transmits the input current position information to the call management device 200, and the control device 202 of the call management device 200 receives the current position information. The current position information is converted into identification information of the beacon 500 installed in the vicinity of the current position of the audience and transmitted to the caller terminal 300, and the control device 304 of the caller terminal 300 stores the received identification information in the buffer memory. Record it.

  Alternatively, when the current position information is input by the spectator, the control device 304 of the caller terminal 300 records the input current position information in the buffer memory, and when the spectator calls the seller, The recorded current position information may be read from the buffer memory and transmitted to the call management device 200. In this case, the control device 202 of the call management device 200 converts the received current position information into the identification information of the beacon 500 installed in the vicinity of the current position of the audience, and then the identification information recorded in the recording device 203. A user ID whose identification information of the beacon 500 matches the identification information obtained by the conversion may be extracted from the list, and a list of callable vendors may be created.

(10) In the above-described embodiment, in the call destination terminal 400, after starting the reception of the identification information transmitted from the beacon 500, the control device 404 records the received identification information in the buffer memory. The example in which the identification information in the buffer memory is updated with the received identification information and the identification information in which the user ID and the identification information are associated with each other at a predetermined time interval is transmitted to the call management device 200 has been described. Then, even if the identification information cannot be received from any of the beacons, the control device 404 calls the identification information including the identification information received last, which is recorded in the buffer memory at the transmission timing of the identification information. The example of transmitting to the management apparatus 200 has been described. However, in the call management device 200, the control device 202 records the identification information last received from the call destination terminal 400 in the buffer memory, and the control device 404 of the call destination terminal 400 allows any beacon to be recorded. If the identification information cannot be received, only the user ID recorded in the buffer memory may be transmitted to the call management device 200 at the transmission timing of the identification information. In this case, when the control device 202 of the call management device 200 receives the user ID from the call destination terminal 400, the user ID received from the call destination terminal 400 from the identification information recorded in the buffer memory. May be read out and recorded in the recording device 203 as the latest identification information of the called terminal 400.

(11) In the embodiment described above, the spectator seated in the spectator seat operates the caller terminal 300 to activate the caller application installed in advance, and sets the seat number on the current position input screen. An example has been described in which, when entered, a seller can be called using the call management system 100. In this case, if the person who operates the caller terminal 300 can start the caller application and input the seat number, he or she can call the salesperson without actually being in the spectator seat. In order to prevent such unauthorized use, only when the audience possessing the caller terminal 300 authenticates that it is within the callable range of the seller and confirms that it is within the callable range, It is only necessary to allow the audience to call the seller. For example, the following process may be performed as an authentication process for confirming that the audience is within the callable range. Note that the processing content described below is an example, and the processing content is not limited to the following processing content as long as it is possible to confirm that the audience is within the callable range. Here, the process will be described by taking as an example a case where the inside of the stadium where the call management system 100 is introduced is set as a callable range in which a seller is allowed to be called.

  The control device 304 specifies whether or not the current position of the caller terminal 300 is a position corresponding to the stadium where the call management system 100 is introduced at the timing of performing the authentication process, and the current position of the caller terminal 300 When the call management system 100 is at a position corresponding to the stadium where the call management system 100 is installed, the seller is allowed to call. As a method for specifying the current position of the caller terminal 300, for example, a known method such as a method using GPS, a method using a wireless LAN SSID, or a method using information on a base station of a mobile phone may be used. Alternatively, the control device 304 receives the identification information from the beacon 500 at the timing of the authentication process, and when the received identification information matches the identification information of the beacon 500 installed in the stadium, the calling terminal 300 It may be determined that the call management system 100 is located in the stadium where the call management system 100 is introduced, and the call of the seller may be permitted. In addition, the control device 304 transmits information necessary for authentication such as information indicating the current position of the caller terminal 300 and identification information received from the beacon 500 to the call management device 200, and the above-described processing for authentication is performed. Alternatively, the call management apparatus 200 may perform this. In this case, the control device 304 may determine whether or not to allow the seller to be called based on the authentication result received from the management device 200.

  The timing for this authentication is the timing when the spectator starts the calling application, the timing before or after accepting the seat number input in step S110 in FIG. 7, the timing determined affirmative in step S130, and affirmative in step S170. A timing set in advance, such as the determined timing, may be used. As a result, it is possible to prevent a person who is not in the stadium from calling the salesperson illegally.

(12) In the above-described embodiment, since the caller terminal 300 and the callee terminal 400 are assumed to be smartphones having a call function, the caller terminal 300 and the callee terminal 400 include a microphone for inputting the voice of the speaker. When a device that does not need to input voice is used as the terminal 300 or the called terminal 400, the microphone does not necessarily have to be mounted.

  Note that the present invention is not limited to the configurations in the above-described embodiments as long as the characteristic functions of the present invention are not impaired. Moreover, it is good also as a structure which combined the above-mentioned embodiment and a some modification.

100 Call management system 200 Call management device 201 Connection IF
202 control device 203 recording device 300 caller terminal 301 touch panel 302 communication module 303 microphone 304 control device 305 speaker 400 call destination terminal 401 touch panel 402 network connection communication module 403 microphone 404 control device 405 speaker 406 beacon reception communication module 500 beacon

Claims (23)

Call management in which a caller terminal possessed by a caller user, a callee terminal possessed by a callee user, and a call management device that manages calls of the callee terminal by the caller terminal are connected via a communication line A system,
The called terminal is
User identification information specifying means for specifying user identification information uniquely assigned to the callee user;
Installation location specifying information receiving means for receiving installation location specifying information for specifying the installation location of each information sending device from the information sending device installed at predetermined distance intervals within the movement range of the called user;
Identification information that associates the installation position specifying information received by the installation position specifying information receiving means with the user identification information specified by the user identification information specifying means is sent to the call management device at predetermined time intervals. Identification information transmitting means for transmitting;
Call information acquisition means for acquiring call information based on a call request from the call source terminal from the call management device;
When the call information is acquired by the call information acquisition means, the call information acquisition means for notifying the callee user that there is a call from the call source terminal,
The calling terminal is
Current position information specifying means for specifying current position information indicating the current position of the calling user;
Conversion means for converting the current position information specified by the current position information specifying means into the setting position specifying information of the information transmitting device installed in the vicinity of the current position of the calling user;
Call request receiving means for receiving a call request of the callee user from the caller user;
When the call request is received by the call request receiving means, the converted installation position specifying information transmitting means for transmitting the converted installation position specifying information converted by the converting means to the call management device;
Callable list receiving means for receiving a list of callable users who can be called (hereinafter referred to as “callable list”) from the call management device according to the installation position specifying information;
Callable list display means for displaying the callable list received by the callable list receiving means;
Call target selection accepting means for accepting selection of a call target from the callable list displayed by the callable list display means;
When the call target selection accepting unit accepts selection of the call target, it includes call target specifying information for specifying the call target that has received the selection and the current position information specified by the current position specifying unit. Call request information transmitting means for transmitting call request information to the call management device,
The call management device includes:
Identification information receiving means for receiving the identification information from the called terminal;
Identification information recording means for recording the identification information received by the identification information receiving means on a recording device;
A post-conversion installation location specification information receiving means for receiving the post-conversion installation location specification information from the caller terminal;
When the post-conversion installation position specification information receiving means receives the post-conversion installation position specification information, the installation position specification information is converted from the identification information recorded in the recording device. User identification information extracting means for extracting the user identification information that matches the specific information;
Callable list creation means for creating the callable list based on the user identification information extracted by the user identification information extraction means;
Callable list transmitting means for transmitting the callable list created by the callable list creating means to the calling terminal;
Call request information receiving means for receiving the call request information from the caller terminal;
When the call request information is received by the call request information receiving means, a call that specifies the user identification information of a call destination user to be called based on the call target specifying information included in the call request information A prior user identification means;
A call in which a call ID for uniquely identifying each call is issued, and the user identification information of the callee user specified by the callee user specifying means, the current position information, and the call ID that is issued are associated with each other A call management system comprising call management database registration means for registering management information in a call management database. The call management system according to claim 1, wherein
The call management system characterized in that the current position information specifying means specifies the current position information by receiving an input of current position information indicating the current position of the caller user from the caller user. In the call management system according to claim 1 or 2,
The calling terminal is
Determining means for determining whether or not the caller user is within a callable range permitted to call the callee user set in advance;
The call further comprising call permission means for allowing the caller user to call the callee user when the determination means determines that the caller user is within the callable range. Management system. In the call management system according to any one of claims 1 to 3,
The called terminal is
Further comprising information presence / absence determining means for determining whether or not the call management information including the user identification information specified by the user identification information specifying means is recorded in the call management database;
When the call information acquisition means determines that the call management information including the user identification information specified by the user identification information specifying means is recorded in the call management database by the information presence determination means Further, the call management system is characterized in that the call ID and the current position information are acquired as the call information. In the call management system according to claim 4,
The notification means displays the current position information received as the call information and notifies the callee user of the current position of the caller user when notifying that there is a call from the caller terminal. A call management system characterized by that. In the call management system according to claim 4 or 5,
The called terminal is
In response to notification by the notification means, response input reception means for receiving a response input to the call request from the callee user;
When the response input is received by the response input receiving means, response information including the call ID of the call for which the response has been input and information indicating that the response input has been received is transmitted to the call management device. A response information transmitting means;
The call management device includes:
Response information receiving means for receiving the response information from the called terminal;
When the response information is received by the response information receiving means, the callee user responds to the call management information including the call ID included in the response information recorded in the call management database. The call management system further comprises call management database update means for updating the call management database by adding answered information indicating In the call management system according to claim 6,
The user identification information extracting means extracts the user identification information included in the call management information when the call management database includes the call management information in which the answered information is recorded. Call management system characterized in that it is excluded from The call management system according to claim 6 or 7,
The call management device includes:
The call management database registration means further comprises a call ID notification means for notifying the call source terminal of the call ID when the call management information is registered in the call management database,
The calling terminal is
In response to the notification of the call ID, a response completion determination unit that refers to the call management database and determines whether the response completion information is recorded in the call management information including the call ID. When,
When it is determined by the response determination unit that the response information is recorded in the call management information including the notified call ID, the call destination user is notified to the call source user. A call management system, further comprising a response completion notification means for notifying that a response has been made. In the call management system according to any one of claims 6 to 8,
The call management database update means deletes the answered information from the call management information and updates the call management database when detecting that a preset response release condition is satisfied. Call management system. In the call management system according to any one of claims 1 to 9,
The calling terminal is
Further comprising post-conversion installation position specification information recording means for recording the converted installation position specification information converted by the conversion means on a recording medium;
The post-conversion installation position specification information transmitting means reads the post-conversion installation position specification information from the recording medium when the post-conversion installation position specification information is recorded on the recording medium, and the call management device Call management system characterized by transmitting to In the call management system according to any one of claims 1 to 10,
The call management system, wherein the callable list creating means creates a list of callee users based on the user identification information extracted by the user identification information extracting means as the callable list. The call management system according to claim 11, wherein
The call target selection accepting unit accepts the selection of the call target by attaching the selection of the call destination user to be called from the callable list displayed by the callable list display unit,
The call request information transmitting means transmits call request information including the user identification information and the current position information of the call destination user whose selection has been received by the call target selection receiving means to the call management device. Call management system. The call management system according to claim 12,
The call management system characterized in that the call destination user specifying means specifies the user identification information included in the call request information as the user identification information of the call destination user. In the call management system according to any one of claims 11 to 13,
The callable list creation means refers to user management information recorded in association with the user identification information and user information related to the user specified based on the user identification information, and is extracted by the user identification information extraction means. The user information associated with the specified user identification information is specified, and the specified user information is added to each of the user identification information extracted by the user identification information extraction means, and the callable list is added. A call management system characterized by creating. The call management system according to claim 14, wherein
The user information includes image data captured using the called user as a subject,
The call management system, wherein the callable list display means displays the callable list by displaying a list of image data captured with a callee user as a subject. In the call management system according to any one of claims 1 to 10,
The user identification information is grouped based on a predetermined grouping standard,
The call management system characterized in that the callable list creation means identifies a group to which the user identification information extracted by the user identification information extraction means belongs, and creates a list of the identified groups as the callable list. . The call management system according to claim 16, wherein
The call target selection accepting unit accepts the selection of the call target by attaching the selection of the group to be called from the callable list displayed by the callable list display unit,
The call request information transmitting means transmits to the call management apparatus call request information including group specifying information for specifying the group that has been selected by the call target selection receiving means and the current position information. Feature call management system. The call management system according to claim 17,
The call destination user specifying means includes user identification information belonging to a group specified based on the group specifying information included in the call request information from the user identification information extracted by the user identification information extracting means. The call management system characterized by specifying the user identification information of the callee user by selecting. In the call management system according to any one of claims 1 to 18,
The called user is a salesperson who sells products in response to a call from the calling user,
The call request accepting unit accepts designation of a product desired to be purchased from the caller user together with a call request of the callee user,
The post-conversion installation location specification information transmitting means transmits information on the product that the caller user desires to purchase together with the post-conversion installation location specification information to the call management device,
The user identification information extracting means refers to a database in which user identification information and information on a product handled by the callee user specified based on the user identification information are recorded in association with each other. The call management system, wherein the user identification information is extracted for the callee user who handles a product desired to be purchased. In the call management system according to any one of claims 1 to 19,
The installation interval of the information transmitting device is set so that at least one information transmitting device can continue communication with the called terminal when the called user moves within the movement range of the called user. Call management system, characterized in that is set. User identification information specifying means for specifying user identification information uniquely assigned to a callee user;
Installation location specifying information receiving means for receiving installation location specifying information for specifying the installation location of each information sending device from the information sending device installed at predetermined distance intervals within the movement range of the called user;
Identification information recording means for recording identification information in which the installation position specifying information received by the installation position specifying information receiving means and the user identification information specified by the user identification information specifying means are associated;
Current position information specifying means for specifying current position information indicating the current position of the calling user;
Conversion means for converting the current position information specified by the current position information specifying means into the setting position specifying information of the information transmitting device installed in the vicinity of the current position of the calling user;
When the call request of the callee user is received from the caller user, the installation position specification information after the conversion is converted by the conversion means from the recorded information for identification. User identification information extracting means for extracting the user identification information that matches
Callable list creation means for creating a list of callable users (hereinafter referred to as “callable list”) based on the user identification information extracted by the user identification information extraction means;
Callable list display means for displaying the callable list created by the callable list creation means;
Call target selection accepting means for accepting selection of a call target from the callable list displayed by the callable list display means;
When the call target selection accepting unit accepts the selection of the call target, based on the call target specifying information for specifying the call target that has received the selection, the user identification information of the callee user to be called is determined. A called user identification means to identify;
A call in which a call ID for uniquely identifying each call is issued, and the user identification information of the callee user specified by the callee user specifying means, the current position information, and the call ID that is issued are associated with each other Call management database registration means for registering management information in the call management database;
A call management system comprising: notification means for acquiring the call management information from the call management database and notifying the callee user that a call has been received from the caller user.   The caller terminal according to any one of claims 1 to 20. The call management device according to any one of claims 1 to 20.

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