JP6298089B2 - Home worker group centralized management device and home worker group centralized management method - Google Patents

Description

  The present invention relates to a home worker group centralized management apparatus and a home worker group centralized management method.

  There is an outsourcing method called crowdsourcing. According to this method, information on the business that a client such as a company wants to request is disclosed on the service site, and a plurality of individual business owners who want to entrust it enter the client, and the client decides a consignee to conclude a business consignment contract. By delivering the product, the client receives payment through the service site operator. As a result, the service site operator is trying to facilitate the outsourcing by mediating information between the company that wants to expand the outsourcing and the independent business owner who has the skill but does not work.

  In Patent Document 1, a trustee registers a request for trust in an intermediary service server, and a trustee selects from those trustees, enters into a contract, and the selected trustee Is described.

  Patent Document 2 is a business consignment system by batch dispatch of human resources, and a team is formed by a balanced combination of higher-level auxiliary nurses and lower-level auxiliary nurses of evaluation criteria by extraction means. It describes that outsourcing and management are performed by batch dispatch of on-site auxiliary nurses.

  In Patent Document 3, a home worker and its ability evaluation are registered in advance in a server, a contractor is determined by auction from those who wish to receive work orders among registered home workers, and the contractor is entrusted with work. The home work consignment method for managing from the progress of the commissioned work to the acceptance is described.

  Patent Document 4 describes that project teams have come to be organized with the aim of contracting a large-scale work that cannot be undertaken by an individual contract scale.

JP 2001-350949 A JP 2003-296463 A JP 2002-230349 A JP 2004-86757 A

  According to the method of outsourcing by crowdsourcing described in Patent Document 1, it is self-responsibility for individual business owners for delivery time and quality management, self-responsibility for emergency illness and emergency situations, skill improvement, risk countermeasures are all There is a risk that you have to investigate and do it yourself, and that you will not be able to be outsourced unless you have some competence and confidence. There is also a risk that the client does not have a delivery date, quality guarantee, can trust only a single job because he / she does not know whether he / she can be trusted, or requires several trials.

  Further, in the business consignment method described in Patent Document 2 or Patent Document 3, there is a risk that the characteristics of the individual business owner are lost, and the motivation and responsibility of the individual business owner are impaired. There are also risks for clients, such as no delivery date and quality guarantee, and several trials required to know whether they are a trustee.

  If all of the centralized management of outsourcing operations is processed by a computer system, developing a program for that would require a lot of labor and expense, so there is currently no system that can be directly used for business. Is in the situation. Due to variations in skills and available range, there is a bias in the worker assignment status at home, and the quota for the request from the user is limited, so the rejection rate will increase. It is not possible to deal effectively with this.

  As described in Patent Document 4, there is a need for an approach that aims to increase the income of participating contractors and utilize and develop potential skills for contracting large-scale work. In the technical matters described in Patent Document 4, the participation contractor only selects that the participation contractor is to be examined after checking whether or not the predetermined standard is satisfied, and thus describes that the project team is created.

  In view of these points, the present invention performs business consignment processing management of a business establishment in a predetermined framework, so that quality is guaranteed under the framework, communication between home workers is improved, income is increased, and potential skills are improved. Provide simplified and centralized management that does not depend on the development of new programs so that it can be applied to and nurtured quickly, responds quickly to outsourcing requests from clients, and can be immediately applied to outsourcing business. With the goal.

  In view of these points, the present invention establishes a framework for business consignment processing management in the office in advance and concentrates on the items specified in the framework, and all the quality is self-responsibility, response to sudden illnesses and emergencies. Self-responsibility, skill improvement and risk countermeasures must all be investigated and implemented by themselves, and the risks of home workers such as being unable to receive outsourcing due to lack of competence and confidence to some extent, are characterized as an individual business owner. The risk of losing the motivation and loss of responsibility as an individual business owner is avoided, the work entrusted can be performed steadily, the motivated business commissioner is nurtured, and the amount commensurate with the work entrusted Consignment management center that allows you to continue to receive business commissions from clients and execute them through remuneration. The so that can be reliably performed in accordance with the business step progress.

The present invention is based on the chief in charge of consignment work processing difficulty, mid-career in charge of consignment work processing difficulty, and three new home workers who are in charge of consignment work processing difficulty. A storage means for storing worker information in advance;
The stored home worker information is referenced,
Depending on the difficulty of commissioning business processing, the commissioning business that consists of a group of commissioned business processing from the client has three commissioned business processes: a difficult difficult commissioning business processing part, a difficult middle commissioning business processing part, and an easy commissioning business processing part. When it is divided into parts, it obtains these processing parts which are the consignment business processing part of the chief charge, the consignment work processing part of the mid-level charge and the consignment work processing part of the new employee charge,
When a part of the commissioned business processing part of the chief charge is extracted, it is incorporated into the commissioned business process part of the mid-level charge and acquired as a part of the commissioned business process part of the mid-level charge. When it is cut out, it is incorporated into the commissioned business processing part of the mid-level manager and acquired as the commissioned business processing part of the mid-level manager, and when a part of the commissioned business processing part of the mid-level manager is cut out, Acquired as a commissioned business processing part in charge of newcomers,
Part of the commissioned business processing part that was assigned to the mid-level manager is processed by the mid-level manager under the guidance and supervision of the chief manager, and the quality of the work processing of the cut-out part is assured as that of the chief, Or part of the consignment work processing part that was assigned to the mid-level charge is processed by the mid-level charge under the guidance and supervision of the chief charge, and the quality of the work process of the cut-out part is assured as the chief charge. Also, some of the consigned work processing parts that were cut out and assigned to new employees were processed by new employees under the guidance and supervision of the mid-career staff, and the work processing quality of the cut-out parts was the same quality as the mid-career staff. Provide a home worker group centralized management method characterized by ensuring

The present invention stores in advance home worker information about a chief who can be in charge of commissioned business processing difficulty, a mid-career who can be in charge of commissioned business processing difficulty, and three new home workers who can be in charge of commissioned business processing difficulty. Storage means;
Refer to the stored home worker information,
Depending on the difficulty of commissioning business processing, the commissioning business that consists of a group of commissioned business processing from the client has three commissioned business processes: a difficult difficult commissioning business processing part, a difficult middle commissioning business processing part, and an easy commissioning business processing part. When divided into parts, get the processing part which was the commissioned business processing part of the chief responsible, the commissioned business processing part of the mid-career and the commissioned business processing part of the new employee charge,
When a part of the commissioned business processing part of the chief charge is extracted, it is incorporated into the commissioned business process part of the mid-level charge and is not part of the contracted business processing part of the middle charge, or a part of the commissioned business process part of the chief charge is cut out. When a part of the consigned business processing part of the mid-level charge and none and a part of the part of the consigned business process of the medium-sized part are extracted, the new part Computation processing means as the commissioned business processing part in charge,
When a part of the consigned work processing part that was cut out and assigned to a mid-career was executed by a mid-career person under the guidance and supervision of the chief charge, the work process quality of the cut-out part is equivalent to that of the chief charge When a part of the commissioned business processing part that was acquired the quality of business processing or was assigned to the mid-level charge was processed by the mid-level charge under the supervision and supervision of the chief charge, the same work as the chief charge When a part of the commissioned work processing part that has acquired processing quality and is in charge of new employees is processed by the new employee in charge under the guidance and supervision of the middle manager, the same processing quality as the middle manager was in charge Provide a home worker group centralized management device characterized by acquisition.

  The present invention is a home worker information about a chief who can be in charge of consignment work processing difficulty, a mid-career who can be in charge of consignment work processing difficulty, and three new home workers who can be in charge of consignment work processing difficulty. A home worker group centralized management device characterized in that the consigned work processing method performed by the home worker group centralized management device and the acquired quality assurance information are transmitted to the client terminal via the communication means Provide a home worker group centralized management system.

  According to the present invention, a part of the consignment work processing part that was cut out and assigned to the mid-level manager is processed by the mid-level manager under the supervision and supervision of the chief and cut out and assigned to the latter new employee. A part of the business processing part is processed by a new employee under mid-level guidance and supervision, the work processing of the former cutout part is assured as the quality handled by the chief, and the business processing of the latter cutout part However, the same level of quality as the mid-level staff was responsible for is ensured.

  As a result, it is possible to accept orders for large-scale consignment work, so that large-scale consignment work is managed in a pre-determined framework, and the quality is guaranteed under the framework. New programs to improve communication, improve revenues, utilize and develop potential skills, respond quickly to outsourcing requests from clients, and be immediately applicable to outsourcing business Simplified centralized management independent of development is provided.

  Self-responsibility for quality, self-responsibility for response to sudden illness and emergency, skill improvement, risk countermeasures must all be investigated and implemented by yourself, and there is no degree of competence and confidence, so you can not be outsourced Resolve risks, lose the characteristics of individual business owners, avoid the risk of losing enthusiasm and responsibility of individual business owners, steadily carry out work that has been outsourced, and train motivated business outsourcing officers Centralized management for outsourced processing that allows you to continue receiving outsourced business execution by receiving outsourced work from the client by remuneration of an amount commensurate with the outsourced work Can be performed reliably and contribute to the progress of business steps.

The figure explaining schematic structure of the Example of this invention. The figure which shows the relationship between a centralized management apparatus and a home worker. The figure which shows schematic structure of a present Example by a block. The figure explaining the characteristic of a present Example. The figure which shows the various files used by a present Example. The figure which shows the home worker group structure which consists of a chief, a middle class, and a new face. The figure which shows seven groups formed by a combination. The figure which shows a home worker table | surface. The figure which shows the working present condition of a home worker, and the intention display of business consignment. The figure which shows the centralized management step by a centralized management apparatus. The figure which shows an example of a centralized management sheet. The figure which shows a difficulty judgment element. The figure which shows a cost table. The figure which shows the review from a viewpoint of cost and order amount. The figure which shows the example of adjustment of a home worker. The figure which shows the example of an entry of the centralized management sheet | seat shown in FIG.

  Hereinafter, modes for carrying out the present invention will be described.

  FIG. 1 is a diagram illustrating a schematic configuration of an embodiment of the present invention.

  In FIG. 1, a home worker group centralized management apparatus (hereinafter referred to as a centralized management apparatus) 100, which is an embodiment of the present invention, is installed in a management organization 2 and is used by companies, universities, laboratories, local governments, etc., which are external organizations. It is connected to the terminal of the client (customer) 1 by communication means such as the Internet, and is connected to the terminal of the home worker 3 who is an individual business owner working at home by communication means. The home worker group centralized management system 200 includes a home worker group centralized management device 100 of the management organization 2 and a terminal of the home worker 3 connected to the home worker group centralized management device 100 by communication means.

  The management organization 2 generates various types of information and is assigned with a central administrator who operates the central management apparatus 100, that is, commissioned business execution charge 5 (hereinafter referred to as execution charge), and performs various types of management.

  The individual business owner is a home worker (sometimes referred to as a smart worker SW) who works at home by himself / herself. Home workers are called professional group partners when they become a group. Home workers are registered in the terminal of the management organization 2. Home workers who become specialized group partners are organized by the management organization 2.

  The professional group partners are managed by the management organization 2. Each organization is independent.

  Professional group partners are a group of 3 worker groups. The home worker group 3 is typically appointed for each group of business consignments from the client. The chief 31 manages the entire consigned business processing. It means a team formed by a mid-career 32 and a beginner 33 who is unfamiliar with business processing but is motivated and receives business instructions and performs business processing. In other words, a teamwork system is adopted, and work is performed by teamwork.

  The chief 31, the mid-career 32, and the beginner 33 are each a home worker appointed for each commissioned work from the client 1.

  In the above embodiment, 1) a business consignment contract is concluded between the client 1 and the service site management organization 2, and the business consignment is made from the client 1 to the management organization 2. A business consignment may be an individual business or a collective business consignment. 2) Business details are discussed between the two.

  3) Work information is provided to one home worker group 3 selected from the management organization 2 from the professional group partners or newly formed. A plurality of circles may be selected, and finally one home worker group 3 may be selected. The selected home worker group 3 to 4) entry is made.

  5) The home worker group 3 is appointed (consigned) to perform business and is provided with detailed information.

  After this appointment, the chief 31 of the home worker group 3 understands the detailed information and explains to the mid-career 32 and the beginner 33 6) instructions and 7) delivery date, and manages work and delivery date. The work done by each person in charge is 8) double-checked between each person in charge. 9) A work completion report is prepared and delivered to the management organization 2. Compensation is paid to each home worker from the management institution 2, and the work is evaluated.

Here, the role of the management organization 2 is
・ Definition of business requirements ・ Training and evaluation of SW ・ Risk management for customers and home workers ・ Guaranteed delivery time and quality. That is, the management organization 2 is fully responsible for the commissioned work. Management organization 2 is responsible for the home worker group, and is responsible for guidance, supervision, education, training, and payment of compensation for the home worker group.

  More specifically, it is as follows, and the contents thereof will be understood by referring to the description to be described later.

The functions and functions of the management organization are as follows.
Appointment of commissioned business execution Operation and management of the entire system, guidance consulting by management staff, creation of operation manuals The responsibility instructions for ordering and delivery of business cases are complex and diverse, such as scoring, Respond continuously.
Payment of business consignment to associated home workers Creation of home worker group, conclusion of business contract with home worker group and home worker appointment, acquisition and evaluation of increasing the work rate of home workers Double check system based on data / information teamwork system, rapid change of staff, quality, delivery date management Adoption and enhancement of support training system for home worker group activities, provision of past data / information to home group Figure 2 shows concentration The relationship between the management apparatus 100 and the home worker group 3 is shown. The centralized management apparatus 100 is formed in the personal computer 101 and is operated by the executive person 5.

  The home worker group 3 is composed of a chief 31, a mid-career 32, and a new employee 33 for business processing. Depending on the nature of a series of commissioned operations, the mid-career 32 or the new employee 33 may be composed of a plurality of people. The chief 31, mid-career 32, and new employee 33 own the terminals 102, 103, and 104, respectively, and are linked with the centralized management apparatus 100.

  The central management apparatus 100 is connected to each terminal 102, 103, 104 via the communication means 105.

  FIG. 3 is a diagram illustrating the contents of this embodiment in an exploded manner.

  In FIG. 3, a group of business consignments 11 from a client (customer) is shown in an elongated rectangular shape.

  The executive officer 5 classifies the group of business commissions 11 into three commissioned business processing parts 12, 13, and 14. This classification may be adjusted with the cooperation of the chief when the chief is later selected.

  By dividing into three consignment work processing parts, it was clearly divided into a consignment work processing part 12 for the chief charge, a consignment work process part 13 for the mid-level charge, and a consignment work process part 14 for the new employee. The commissioned business processing part 12 in charge of the chief, the commissioned business processing part 13 in charge of the mid-level manager, and the commissioned business processing part 14 in charge of the new face are not immediately assigned to the chief, middle-level, and new employee.

  First, a part of the commissioned work processing part 12 in charge of the chief is cut out. This cut out portion is shown as a cut out portion 12A. The cut-out portion 12A is combined with the consignment business processing portion 13 in charge of the middle-level staff, and becomes the consignment business processing portion 13 in charge of the middle-level staff having the cut-out portion 12A. That is, the consignment work processing part 13 in charge of the mid-level who has the cutout part 12A becomes the mid-level charge.

  It is extremely difficult for the middle portion to process the cutout portion 12A. The processing of the cutout portion 12A is performed by the mid-career 32 under the guidance and supervision of the chief 31. The mid-career 32 cooperates with the chief 31 and performs processing of the cutout portion 12A in the chief area while receiving guidance. This ensures that the quality of the work performed is equivalent to the quality ensured by the chief.

  According to the present example, a part of the commissioned business processing part that was cut out and assigned to the middle-level manager was processed by the middle-level manager under the guidance and supervision of the chief, and the chief responsible for the processing of the cut-out part. Equivalent quality is ensured.

  Next, a part of the commissioned business processing part 13 in charge of the middle-level is cut out. This cut out part was shown as a cut out part 13A. The cut-out portion 13A is combined with the commissioned business processing portion 14 in charge of newcomer, and becomes the commissioned business processing portion 14 in charge of newcomer having the cutout portion 13A. That is, the commissioned work processing part 14 in charge of the new face having the cutout portion 13A becomes the new face charge.

  It is difficult to process the cutout portion 13A by a newcomer alone. The processing of the cut-out portion 13A is performed by the newcomer 33 under the guidance and supervision of the mid-career 32 (the chief 31 may act on its behalf in some cases, but a typical example by the guidance of the mid-career 32 will be described here). The The newcomer 33 cooperates with the mid-career 32 and processes the cut-out portion 13A in the chief area while receiving guidance. This ensures that the quality of the work performed is equivalent to the quality ensured by the chief.

  According to this example, a part of the commissioned work processing part that was cut out and assigned to the new employee was processed by the new employee under the guidance and supervision of the middle class, and the middle part was in charge of the business process of the cut part. Equivalent quality is ensured.

  As can be seen from FIG. 3, in the cutout portions 12A and 13A, it appears that the middle charge area overhangs the chief charge area, and the new employee charge area protrudes over the middle charge area. It is shown that mid-career performs business processing for the chief territory and new employees perform business processing for the mid-career territory. Business in the lap area is processed by mid-career and chief, and mid-career and newcomers, so quality is ensured.

  By forming these lap areas, under the guidance and supervision of the chief and mid-career, the cooperation between the chief and mid-career, the mid-career and the newcomer advances, the human nature of both sides is demonstrated, and the cooperative relationship between the leader, fellow and work In order to win the trust of the client, the chief contractor processing policy of the chief leader who will improve the ability and skills of contracted business processing and skills of mid-career and new employees will be thoroughly implemented to new employees through the mid-level and further through the mid-level. Become. In other words, it is possible to ensure overall quality that cannot be obtained by a system that simply creates a team and performs business processing, and further raises the awareness of home workers because it is a success fee while fostering the chief and mid-career , Can increase the reward. Since the management organization 2 provides a place where a cooperative relationship can be easily established, a full-time housewife can become a home worker. Even if there are children in full-time housewives or inexperienced work at home, it is possible to perform consignment work processing by wrap formation as described above.

  From the viewpoint of cost, the mid-career charge for the cutout portion 12A and the new charge charge for the cutout portion 13A increase with the wrapping. The increased charge costs appeal to the client 1 of good quality. Therefore, it can be easily resolved at the time of ordering or after receiving cooperation. In addition, as the number of skillful chiefs increases, it becomes possible to efficiently perform consignment work, which is effective in reducing the cost of consignment work processing.

  FIG. 4 is a block diagram showing an embodiment of the present invention.

  In FIG. 4, the centralized management apparatus 100 includes an input unit 21, an arithmetic processing unit 22 that is a management unit, an output unit 23, a storage unit 24, and a screen display unit 25, which are connected to each other by an internal wiring 16. The screen display means 25 includes a screen 25A. The centralized management apparatus 100 is connected to home worker terminals 102, 103, and 104 via a communication unit 105.

  The input means 21 inputs the contents of the received order item, particularly the order amount, through an operation in charge of execution. Also input information from home workers.

The arithmetic processing means 22 has a screen display function and can display a centralized management sheet having the following fields on the screen.
a) All or any of the seven groups formed by combining three chief, mid-career and new home workers in a permutation group.
b) Home worker entry field where the chief name, mid-career name and new employee name can be entered at each step corresponding to the 7 group fields.
c) Cost column for displaying the cost required for a home worker to perform commissioned work processing
d) Home worker education entry field that is provided when the home worker executes the commissioned work process
e) Combination adjustment column for three workers at home when executing outsourced work processing
f) Order amount column for consignment work
g) The business process entrustment confirmation column calculation processing means 22 that can display that the business process has been entrusted has a centralized management sheet description function,
At the time of consignment work order When the responsible group is adjusted When the responsible group is determined, the group and the home worker can be entered in the group display column and the home worker entry column, respectively.

In the display sheet displayed on the screen,
When an order for consignment work is received, a candidate group to be processed and a home worker are selected from among the seven groups and from the home worker table by the execution staff, and candidate group information is acquired, and the consignment work process group is selected. The displayed group display field, the home worker entry field displaying the home worker, the cost field displaying the cost required for consigned work processing by the group, the order amount display field displayed in a manner comparable to the cost field,
When the selected group and selected home workers are reviewed by the executive in charge at the time of adjustment of the group in charge, the selected group and the selected home worker are reviewed from the viewpoint of cost and order amount, home worker training, and the combination of three home workers. Adjustment group information is acquired and a predetermined calculation process is performed to display the group display field and home worker entry field,
When the responsible group is determined, when the adjustment group and the adjusted home worker are reviewed from the comprehensive point of view from the order to the execution of the commissioned work, the responsible group information based on the result of the review is acquired and the prescribed calculation process is performed. , A group display field for displaying these and a home worker entry field,
The work processing consignment that is indicated that the work processing has been consigned to the group in charge and the home worker in charge determined and displayed by the work processing consignment decision confirmation column in which the home worker for which consigned work processing has been decided is displayed and the predetermined calculation processing Confirmation column,
Fill in. As a result, a centralized management sheet in which all predetermined items are entered is formed.

  The centralized management apparatus 100 has a home worker group management function, and has a function of managing various types of home worker groups and home workers.

  The output unit 23 can output the generated centralized management information to the internal screen display unit 25 or the home worker terminal.

  FIG. 5 shows various files stored in the storage unit 24.

Home worker file 31
Unit price list file 32
Centralized management file 33
Adjustment file 34
Past results file 35
Customer file 36
Raising information file 37
And provides the arithmetic processing means 22 with various data and information stored in the file. Information generated by the executive officer can be stored once in this storage means.

The following nine items of information are registered in advance as home worker files.
1. Home worker name
2. Registration date
3. Environment (OS, browser used, software, network status, etc.)
4. Grade (S1: Beginner, S2: Medium 1, S3: Medium 2, C1: Veteran)
5. Fields of specialization / desired work
6. Name of the training you have completed
7. Job name and evaluation (A / B / C: Responsibility / Achievement / Overall / Speed / Polite / Reporting)
8. Personal information (birth date, address, family status, educational background, work history, qualifications, etc.)
9. Interview contents (target income, etc.)
Furthermore, information on hourly wage conversion costs according to grades, difficulty level, option conditions, and premium prices are registered in advance as man-hour / cost management files.

  The screen display means 25 displays, for example, a home worker table, a unit price table, an order amount and calculated cost, past results, educational materials, and other information on the screen 25A.

  The storage means 24 records the current status of home worker operation sent from the terminal PC of the home worker to its own record column of the home worker table, and the intention of the presence / absence of business consignment, and displays the home worker table on the screen The current status of the home worker can also be displayed on the screen.

  The home worker group centralized management method is configured as follows.

  Combines the home worker information with the chief who can be in charge of consignment work processing difficulty, the mid-career who can be in charge of consignment work processing difficulty and the three new home workers who can be in charge of consignment work processing difficulty, and three home workers Storage means for storing in advance a centralized management sheet capable of displaying the formed groups and a unit price list determined for each of the three workers at home. A personal computer is used, and stored home worker information, a centralized management sheet, and a unit price table are referred to.

Depending on the difficulty of consignment work processing, the consignment work that made a group of consignment work processing from customers,
Divided into three consignment business processing parts, difficult consignment business processing part, difficult middle consignment business processing part and difficult easy consignment business processing part, the commissioned business processing part responsible for chief, the consignment business processing part responsible for mid-level and new employee charge The commissioned business processing part.

  Cut out a part of the commissioned business processing part of the chief charge and incorporate it into the commissioned business processing part of the mid-level charge. Incorporated into the commissioned business processing part in charge, the commissioned business processing part in charge of newcomers.

  A part of the commissioned work processing part that was cut out and was assigned to the mid-career part of the former part of the commissioned work processing part that was carried out by the middle-ranked person under the supervision and supervision of the chief and was cut out and assigned to the new employee in charge of the latter However, under the guidance and supervision of mid-level employees, processing was carried out by a new employee, ensuring the same quality as that of the chief in charge of the former cut-out work, and mid-career was responsible for the latter cut-out work. The same quality is ensured. In other words, when a part of the consigned work processing part that was cut out and assigned to the mid-career was processed by the mid-career under the guidance and supervision of the chief charge, the chief was responsible for the work process quality of the cut-out part. When part of the commissioned business processing part that was acquired the same business processing quality or was assigned to the mid-career was processed by the mid-career under the guidance and supervision of the chief, it is equivalent to the chief responsible When a part of the commissioned business processing part that was assigned to the new employee was processed by the new employee under the guidance and supervision of the middle manager, the same business process as the middle manager was responsible for Getting quality is made.

  Distribution of consignment work that has been commissioned by customers from the group, distribution of a part of each consignment work processing unit, and the execution status of the above-mentioned consignment work processing are described in the centralized management sheet, and in the unit price list Based on this, the processing costs associated with the execution of the commissioned work processing by the chief, middle-level, and new employee are calculated.

  Home worker information about the chief who can be in charge of consignment work processing difficulty, mid-career who can be in charge of consignment work processing difficulty, and three new home workers who can be in charge of consignment work processing difficulty, and home worker group centralized management device The consigned work processing method performed by the process and the acquired quality assurance information are transmitted to the client terminal via the communication means.

  According to the centralized management method for home worker groups formed in this way, the same quality as the chief in charge was ensured throughout. When it is provided, it is convenient to build a relationship with the customer through the chief, and it is possible to improve the service contents, and the home worker group centralized management method is external It can be PR information. In FIG. 2, this PR information is disclosed on the Internet, which is an external line, via the communication means 105, or the commissioned work is processed by the above-described home worker group centralized management method on the client terminal, and the home member who is a member of the team. Workers are disclosed. A series of business consignment from the client is expected via the PR of the management organization 2, and the order price is expected to be improved.

In addition, one home worker group centralized management apparatus that realizes this home worker group centralized management method is proposed.
Combines the home worker information with the chief who can be in charge of consignment work processing difficulty, the mid-career who can be in charge of consignment work processing difficulty and the three new home workers who can be in charge of consignment work processing difficulty, and three home workers Storage means for storing in advance a centralized management sheet capable of displaying the formed groups and a unit price list determined for each of the three workers at home.

The stored home worker information, centralized management sheet, and unit price table are referenced,
Depending on the difficulty of consignment work processing, the consignment work that made a group of outsourcing work processing from the client,
Divided into three consignment business processing parts, difficult consignment business processing part, difficult middle consignment business processing part and difficult easy consignment business processing part, the commissioned business processing part responsible for chief, the consignment business processing part responsible for mid-level and new employee charge As the commissioned business processing part, the information on the commissioned business processing part of the chief charge is used as the commissioned business processing part information of the chief charge, and the information related to the commissioned business processing part of the middle charge is used as the commissioned business processing part information of the mid-level charge. The information on the commissioned business processing part in charge of the new employee is acquired as commissioned business processing part information in charge of the new employee.

  Cut out a part of the commissioned business processing part of the chief charge and incorporate it into the commissioned business processing part of the mid-level charge. When it is incorporated in the commissioned business processing part of the person in charge and becomes the commissioned business processing part of the new employee, the information on the commissioned business processing part of the middle manager is obtained as the commissioned business processing part information of the middle manager, and the commissioned business processing part of the new employee As a commissioned work processing partial information for newcomers.

  A part of the commissioned work processing part that was cut out and was assigned to the mid-career part of the former part of the commissioned work processing part that was carried out by the middle-ranked person under the supervision and supervision of the chief and was cut out and assigned to the new employee in charge of the latter However, under the guidance and supervision of mid-level employees, processing was carried out by a new employee, ensuring the same quality as that of the chief in charge of the former cut-out work, and mid-career was responsible for the latter cut-out work. When the quality equivalent to is secured, the processing performance information regarding the processing performance is acquired as the quality assurance information regarding the quality assurance.

  The centralized management sheet describes the distribution of consigned work that has been commissioned from clients and the status of part of each consigned work processing section and the execution status of the above-mentioned consigned work processing. The centralized management status is acquired in the management sheet, and the processing cost information is acquired by calculating the processing cost associated with the execution of the commissioned business processing by the chief, middle-level, and new employee in accordance with the unit price list. Arithmetic processing means for acquiring such information is provided.

  FIG. 6 is a diagram showing a home worker group configuration composed of chief, mid-level workers, and new workers. The chief is appointed for each client and is assigned to an experienced home worker. The home worker group takes a teamwork system, and is assigned to work in cooperation with each other in carrying out the commissioned work.

  FIG. 7 shows seven groups composed of combinations of chief home workers, mid-career home workers, and new home workers.

  FIG. 8 is a diagram showing a home worker table. Registered by chief, mid-career and newcomer.

  FIG. 9 is a diagram showing the current operation status of the home worker and the intention display of the business consignment.

  In this way, the business consignment processing management of the establishment is established in advance, and the items specified in the framework are concentrated, and the indirect work for the coordination between the in-house workers at the establishment is performed. A simplified centralized management apparatus and method are configured so as to be reduced, to be able to promptly respond to business commission requests from customers, and to be immediately applied to business commission business.

FIG. 10 is a diagram illustrating a centralized management step performed by the centralized management device. In FIG. 10, when an order is received, order item information is acquired. (S1)
In the centralized management sheet in the form of a chart about the home worker group,
At the time of consignment work order When the responsible group is adjusted When the responsible group is determined, the group display column and the home worker entry column are filled in with the group and the home worker, respectively. (S2)
Outsourcing to a home worker group. (S3)
Results from home worker groups are obtained and evaluated. (S4)
FIG. 11 is a diagram illustrating an example of a centralized management sheet. The centralized management sheet is created as a home worker group management chart. From the type of the received order item, the order field type is scrolled and displayed from the displayed type.

The display sheet is composed of a three-part entry field, an entry field when accepting consignment work, an entry field when adjusting the responsible group, and an entry field when determining the assigned group.

The first part is a column for entry at the time of consignment business order. The entry column for consignment business order has group allocation and cost calculation table. In the group allocation and the cost calculation table, groups 1 to 7 are displayed based on the difficulty determination results “difficult”, “medium”, and “easy”. A selection frame is provided in each group column, and the group can be selected by inserting a check mark. Instead of such a list, one or a plurality of groups can be selected by scroll display. The formation method of group 1 to group 7 is shown in FIG.

Each group consists of difficulty, group name, home worker entry column, estimated processing time entry column, and cost column.
◆ Work determination group and cost determination method using [Centralized Management Device]
There is a job request from EDL Smart Work Biz Site <Job Request Form> ↓
Confirm the details of the request with the client in charge of consigned business execution ↓
Have a home worker who is scheduled to do some work,
Determine the worker's man-hours, skills, and difficulty required to complete the work ↓
The person in charge of entrusted business execution inputs or selects the following six items in [Centralized Management Device].
Estimated man-hours (hours)
Difficulty (A: Difficulty, B: Medium, Easy: C)
The difficulty level is on a separate screen.
・ Required skills (Cloud beginner / intermediate / advanced / NetCommons operation beginner / intermediate / advanced / Word / Excel / PPT / search, etc.)
・ Grade (S1, S2, S3, C1)
・ Environment (OS, browser, software, etc.)
・ It has an item consisting of client's desired delivery date.
[Centralized management device] displays a plurality of group (component member list) proposals necessary for work to complete the delivery date. At the same time, the estimated work amount (cost) is displayed on the [centralized management apparatus].

The order amount is entered in the entry field when accepting consignment work.
↓
The group adjustment entry field is
Column for entry from the viewpoint of cost and order value Field for entry from the viewpoint of training home workers Field for entry from the perspective of the combination of three workers at home Group entry column for the responsible, chief, mid-career and new employees

The person in charge of consignment business execution determines the group in charge from the viewpoint of cost and order amount, and the viewpoint of home worker training, describes the reason for the decision, and determines the chief. When there is no chief in the decision group, mid-career is applicable, and when no chief or mid-career is present, a new face is determined. In the following, the case where the chief exists will be described, but the same applies to mid-level and newcomers.
The commissioned business execution officer explains the work procedure to the chief.
↓
The person in charge of commissioned business execution is determined from the table of mid-career workers and newcomers at home with the chief. The commissioned business execution officer and the chief confirm the configured members and adjust the configured members from the perspective of the combination of the three workers at home. Coordinated home workers are entered in the names of the chief, mid-career and newcomers.
↓
The chief will convene team members consisting of mid-level and / or newcomers and explain the work.
↓
Finally, an entry is made in the entry field when the responsible group is determined.
This column has a review order value column, an entry column from an integrated viewpoint from the order to the start of consignment work execution, a final responsible group, a final home worker chief, mid-career and new employee name entry columns. This field also has a business process entrustment confirmation entry field.
The group adjustment entry field is
The entry field from the viewpoint of the cost and the order amount The entry field from the viewpoint of home worker development The entry field from the viewpoint of the combination of the three workers at home The entry group entry field in charge The chief, mid-career and new employee names are entered When no problem is found in the matter, these adjusted matters become the decisions made when the responsible group is determined.

  When performing consignment work, it may be necessary to review the order amount (including provisional order amount). In such a case, the commissioned business execution person requests adjustment of the order amount with the client customer. If it is not possible to agree on the order amount, request a review of the contents of the commissioned work and make adjustments to make the work commissioned easier. When these adjustments are not successful, it is finally decided to execute the business consignment with the determined order amount.

  After delivery of the results from the home worker, the commissioned business execution officer additionally inputs the evaluation information of the smart worker performed by the chief into the [centralized management device]. The evaluation information is described and stored as a result on a screen page associated with the above-described business process entrustment confirmation entry field.

◆ Characteristics of <Recruit>, <Training>, <Ordering / Evaluation> for home workers These features are effective by adopting the wrap method described above.
<Adoption>
* 90% of registered home workers are in operation.
* Therefore, if the number of commissioned business increases and there is a shortage, home workers will be replenished.
* There are aptitude tests and examinations for registration, and not everyone can register.
<Training>
* Home workers, especially newcomers, can be taught from scratch.
* Mid-career and newcomers can be taught by senior veteran chiefs and mid-career, and they can both be teaching.
* You can step up and step up according to your pace and motivation.
* Learn the knowledge and know-how necessary for a wide range of careers such as cloud utilization, marketing, copywriting, time management, goal management, communication skills, leadership, and discovering one's strengths for free.
<Ordering / Evaluation>
* [Centralized management device] shows the group configuration proposal and cost.
* The chief manages quality and delivery time, and provides guidance and evaluation for home workers in the team.
* Home workers will report details of work and actual man-hours in daily reports or work reports.
* Evaluation is based on the three stages of A, B, and C. Each time a job is completed for the six items of responsibility, achievement, overall feeling (cooperation and flexibility for other members), speed, politeness, and reporting The chief and subcontractor will each.
* Grades are determined in 4 stages, depending on the registration period, the number of completed trainings, and the number of completed tasks
* Interviews are conducted once a half year for feedback and step-up plans.
* For consignment work for the full year, gather in groups responsible for the same work content and hold regular meetings.

FIG. 12 is a diagram illustrating difficulty determination elements.
Difficulty judgment is made for each element.

  Groups are allocated based on the difficulty determination. When a group is allocated, the time required to process the commissioned work in the group is estimated. At the time of this estimation, tasting business processing by the group is attempted.

Finally, cost calculation is performed for each transaction of outsourced, it is entered in the centralized Rishi over preparative above.

  FIG. 13 shows a cost table. The table includes a sub-chief as part of the chief. This cost table is used when the processing costs associated with the execution of the commissioned business processing by the chief, middle-level, and new employee are calculated. Fees will be revised as appropriate.

  FIG. 13 illustrates a review method when reviewing from the viewpoint of cost and order amount, particularly reviewing the group in charge.

  In FIG. 14, when difficulty difficulty is designated, review is performed in difficulty difficulty in principle. As for business execution, even if it is desirable from the viewpoint of training at-home workers that Group 1 is in charge of, but when it is judged that the execution of processing by Group 1 is not desirable from the viewpoint of cost and order value, the group is reviewed by review 2 or group 3 commissioned business processing. It is not routed to mid-group 4 processing. In such a case, the order amount will be reviewed when the group in charge is determined.

  The same applies to cases where difficulty is medium or easy.

  FIG. 15 is a diagram illustrating adjustment of a home worker.

The group in charge was designated as group 1. A ₁ A ₁ A ₁ was selected as chief, B ₁ B ₁ B ₁ was selected as mid-career, and C ₁ C ₁ C ₁ was selected as newcomer. Adjustments have been made to these members, with A ₁ A ₁ A ₁ being A ₂ A ₂ A ₂ , B ₁ B ₁ B ₁ being B ₂ B ₂ B ₂ , and C ₁ C ₁ C ₁ being A change adjustment was made to C ₂ C ₂ C ₂ .

  From the viewpoint of adjustment, the following matters are considered, but are not limited thereto.

・ Current status of working at home workers ・ Expertise ・ Past experience ・ Compatibility among home workers ・ Regional factors, family factors ・ Development of home workers Fig. 16 shows an example of filling out the display sheet shown in Fig. 11. is there.

In FIG. 16, type “1” is entered for the order field type.
Group 1, Group 2, and Group 3 were specified in the commissioned work reception entry column. A home worker was designated for each chief, mid-career, and new employee, and the processing time when these members performed their duties was estimated and entered. Costs were calculated and entered for each. The order amount has been entered.
In the group adjustment entry field,
The group adjustment entry field is
The entry field from the viewpoint of the cost and the order amount The entry field from the viewpoint of home worker development The entry field from the viewpoint of the combination of the three home workers The group entry field in charge The chief, mid-career and new employee name entry fields have been entered .

  The review route is used in the adjustment group column in charge, the review order value column, the input column from the comprehensive viewpoint from the order to the start of consignment work execution, the final responsible group, the final chief, mid-level and The new name column is filled in.

The following are examples of service provision for commissioned work.
◆ <Category> Promotion <Service Details> Writing a monthly food report using local vegetables: Chief In charge Posting to the local childcare portal site: In charge of mid-career Recipe creation and posting to Cookpad: From the person in charge of newcomers Recommended vegetables, cooking methods, and cultivation methods were cut out and assigned to mid-career staff. The chief gave instructions on how to shoot at the required timing. The quality was equivalent to what the chief did.
The job of posting to the space dedicated to the childcare portal site in charge of the mid-career was made in charge of newcomers, and the job of posting to the space dedicated to the childcare portal site was made under the guidance of the mid-career. The quality was equivalent to what the mid-career was in charge of.
Create a recipe on the cookpad and post it under the name of the agricultural cooperative. The reward is 100,000 yen.
◆ <Category> Secretariat <Services> Construction of initial screen of membership system site: Chief charge Web announcement at the time of course: Mid-career charge Create participant list, support individual emails to participants, access to membership system site Posting videos: In charge of new site Site update, modification, function addition, creation of new page: In charge of mid-career staff Set-up of office work related to member site operation: Chief Set-up of office work related to member site operation is taken out, and mid-level staff The work was carried out by mid-career staff under the guidance and supervision of the chief. The quality is equivalent to what the chief did.
Site updates, corrections, function additions, and new page creation were cut out and assigned to newcomers. The work was carried out by a new employee under the guidance and supervision of mid-level employees. The quality is equivalent to what the mid-career was in charge of.
Service charge: 30,000 yen per month ◆ <Category> Data migration to renewal site <Service content> Survey of existing sites (site structure / number of contents, types): Newcomer
NetCommons site construction (menu configuration proposal, design, module setting): Chief charge Data flow from existing site: New face charge
Data migration work related to the renewal of the NetCommons site as a set of business outsourcing: mid-career
NetCommons site construction (menu structure proposal) was cut out and the work was carried out by mid-career staff under the guidance and supervision of the chief. The quality is equivalent to what the chief did.
A part of the data migration work related to the renewal of the NetCommons site was cut out and assigned as a new employee. The work was carried out by a new employee under the guidance and supervision of mid-level employees. The quality is equivalent to what the mid-career was in charge of.
Service fee: 30,000 yen per month.
◆ <Category> data entry <Service content> Collect information to specify the terminology of 2527 items in 14 categories such as “place”, “art style”, “buildings”, “policy / system” in the world history, and excel sheet To enter. CD-ROM delivered with data: in charge of mid-career World history ontology instance data collection work: newcomer A part of the terminology was extracted and assigned to newcomer. The work was carried out by a new employee under the guidance and supervision of mid-level employees. The quality is equivalent to what the mid-career was in charge of.
Service fee: 150 yen per item + general charges

  1 ... client (customer), 2 ... management organization, 3 ... home worker, 5 ... commissioned business manager (central manager, executive officer), 11 ... group of business commissioned clients, 12 ... chief manager Entrusted business processing part, 12A ... Cut out part, 13 ... Contracted business process part in charge of middle class, 13A ... Cut out part, 14 ... Consigned business process part in charge of newcomer, 21 ... Input means, 22 ... Calculation processing means, 23 ... Output means 24 ... Storage means, 25 ... Screen display means, 25A ... Screen, 31 ... Chief, 32 ... Mid-career, 33 ... Newcomer, 100 ... Home worker group centralized management device, 102, 103, 104 ... Home worker terminal, 105 ... Communication Means 200 ... Home worker group centralized management system.

Claims (3)

In the home worker group centralized management method executed by the business consignment processing system that processes a group of consignment business requested by the client.
Outsourcing information including the order amount for each order received, outsourcing performance of current workers with graded processing capabilities of three home workers consisting of chief, mid-career, and newcomer home workers The home worker information including the operation status of the home worker , the combination method of the three home workers consisting of the chief, mid-career, and newcomer of the home worker , the outsourcing information, the in-home worker information, and the outsourcing processing status information can be written Storage means for storing in advance a centralized management sheet and a cost table per hour for chief, mid-career, and newcomers who are defined reflecting the training performance of home workers whose processing capabilities are graded,
A screen display means for displaying the writable centralized management sheet having a home worker group description item consisting of three home workers of home workers in charge of chief, mid-career and newcomer on a display screen;
The group of consignment operations is divided into three consignment operation processing parts, the difficult consignment operation processing part, the difficult consignment operation processing part, and the easy consignment operation processing part according to the difficulty of consignment operation processing. Based on what was entered as the consignment business processing part of middle-level, the consignment business processing part of mid-level charge and the consignment business processing part of new employee charge, these processing parts are set as the respective consignment work processing parts of three home workers Get outsourced processing information,
The commissioned business process information is part of the commissioned business process part of the chief responsible person, incorporated into the commissioned business process part of the mid-level manager, and input as the commissioned business process part of the mid-level manager. A part of the part is cut out, incorporated into the commissioned work processing part in charge of the new employee, input as the commissioned work process part in charge of the new employee, and based on the execution of the processing, the respective commissioned work process information of the three home workers In addition, the consignment work processing information is based on the fact that part of the consignment work processing part that was cut out and assigned to the mid-career was completed by the mid-career under the guidance of the chief charge, and the work of the cut-out part An evaluation input was made that the processing quality was ensured to be equivalent to that handled by the chief staff, and the outsourced work process that was cut out and handled as a new employee An evaluation input was made that a part of the management part was completed by the new employee under the guidance of the mid-level manager, and that the business processing quality of the cut-out part was assured as the middle manager. This is the outsourcing process status information consisting of the home worker training performance with graded processing capacity based on the fact that the operating process quality is ensured, the outsourced process processing information, and the acquired outsourced operation Computation processing means for obtaining home worker information consisting of home workers in charge of chief, mid-career, and newcomers who have a home worker training track record where the acquired processing ability is graded based on the processing information ,
The order amount received is listed on the central control sheet,
With regard to the commissioned business, a part of the commissioned business processing part of the chief responsible person is cut out, incorporated into the commissioned business processing part of the middle manager, and becomes the commissioned business processing part of the middle manager, and the extracted part To be processed under the guidance and supervision of the chief charge, and a part of the outsourced work processing part of the mid-level charge is cut out and incorporated into the outsourcing work process part of the new charge Based on the fact that it is input that the part of the commissioned business process is in charge and that the extracted part is processed under the guidance and supervision of the mid-level manager, the commissioned business process part and the guidance / supervision of the chief manager The contracted work processing information including the contracted work processing part and the guidance / supervision and the commissioned work processing part responsible for the new employee On the basis of, home workers of the chief in charge, and mid-level charge and Onboarding are combined to permutational, outsourced business processing can be home-based worker three parties to become group information by the combination, processing capability is graded been home worker training experience And the commissioned work processing time information when the commissioned work and the commissioned work of each of the three workers at home are processed,
From the commissioned work processing time information and the cost table, the total cost of three home workers required to complete the commissioned work process by each group is calculated,
Received orders for the training of home workers whose processing capacity has been graded, the difficulty and delivery date set externally for the commissioned work, and the calculated total costs required for the commissioned work processing by the group that will be the three home workers. Based on the comparison with the order amount, multiple groups of three home workers are acquired from the group of three home workers who can process the commissioned work by the combination, and are recorded on the centralized management sheet. Home worker group centralized management method. In the home worker group centralized management method according to claim 1, three home workers after adjustment when an adjustment is made to reduce the number of groups by a commissioned business execution person from a group of three home workers A home worker group centralized management method characterized in that information about a group consisting of: is acquired and written on a centralized management sheet. In the home worker group centralized management method according to claim 2, a group of three home workers in charge of the work entrusted by the commissioned business execution person is determined from the group of three home workers after adjustment. A home worker group centralized management method characterized in that information on a group of three determined home workers is acquired and recorded on a centralized management sheet.

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