JP6243382B2 - Message processing system, message processing method, and message processing program - Google Patents

Description

  The present invention relates to a message processing system, a message processing method, and a message processing program for processing a message between a terminal and a server.

  For messages between users or between users and administrators, telephone, fax, e-mail, etc. are used. In recent years, there are chat services such as LINE (registered trademark) that allow conversations with friends and groups using smartphones. Provided, and simpler message transmission is possible (for example, refer to Patent Document 1 below).

JP 2014-146380 A

  However, in the conventional message processing system and message processing program, communication (information transmission) between an administrator (for example, an in-house sales representative) and a user (for example, a customer) cannot be performed immediately. For example, even if the administrator makes a call or mail to the user, a reply is not obtained.

  In addition, the administrator wants to contact a plurality of users at 1: N, but the user often does not need to contact other users, and the user may want to contact the administrator at 1: 1. . Conventionally, there has been no system that can realize communication between a 1: N connection viewed from the administrator side and a 1: 1 connection viewed from the user side.

  The present invention has been made in view of the above-described problems, and it is an object of the present invention to facilitate user management on the administrator side and maintain message security on the user side for messages between the administrator and a plurality of users.

To achieve the above object, the message processing system of the present invention is a message processing system including each client of an administrator and a plurality of users, and a server device that performs message processing between the clients. The apparatus has a 1: N connection between the administrator and the plurality of users from the viewpoint of the administrator, and each user has one to the administrator as viewed from the plurality of users. : There line sharing settings message to first connection, said plurality of said of administrators and message share at configuration time to allocate a talk room on the chat service for each client, the client that is entry allowed for the talk room Send and receive between the manager who entered the talk room and each of the plurality of clients. Message to share, at the time of invitation for the guest with a limit on the permission, already a copy of this talk room which is a message shared, the talk room with the replication, the inclusion of guests having a limitation on the browsing authorization, the Features.

  In addition, the server device invites to a talk room corresponding to a guest who newly shares a message, and based on the guest entering the talk room, the guest device is newly included in the talk room, and the management is performed. Only messages transmitted / received between a person and each of the plurality of clients are shared.

The message processing method of the present invention is a message processing method of a message processing system including each client of an administrator and a plurality of users, and a server device that performs message processing between the clients. The administrator and the plurality of users have a 1: N connection with the plurality of users as viewed from the administrator, and each user has a 1: 1 connection with the administrator as viewed from the plurality of users. the setting time of allocating a talk room on the chat service to a plurality of said each client, the client that is entry allowed for the talk room the talk have rows sharing settings message, to share the administrator and the message to be Messages exchanged between the administrator who entered the room and each of the plurality of clients. Covalently di, when invitation for the guest with a limit on the permission, already a copy of this talk room which is a message shared, the talk room with the replication, the inclusion of guests having a limitation on the browsing authorization, the process It is characterized by performing.

Message processing program of the present invention, each client administrator and a plurality of users, in the message processing program of the server device of the message processing system including a server device that performs message processing between each client, the The server device computer has a 1: N connection between the administrator and the plurality of users, between the administrator and the plurality of users, and between the plurality of users as viewed from the administrator. for each user as viewed from a plurality of the users the administrator 1: 1 have lines sharing settings message to connect the talk room on the chat service plurality of which share the administrators and messages for each client At the time of assigning, the client who has been permitted to enter the talk room is allowed to enter the talk room. A message that is sent and received between the administrator who entered the room and each of the plurality of clients is shared, and when inviting a guest who has restrictions on viewing permission, a copy of the talk room that has already been shared is created and the copy is made. The talk room includes a guest having a restriction on the browsing permission, and the process is executed.

  According to the present invention, it is possible for the administrator side to easily manage a message between the administrator and a plurality of users, and to maintain the message security on the user side.

FIG. 1 is a schematic diagram of a message processing system according to an embodiment. FIG. 2 is a diagram illustrating a hardware configuration example of a device used in the message processing system according to the embodiment. FIG. 3A is a diagram illustrating a guest mode executed by the message processing system according to the embodiment. (Part 1) FIG. 3B is a diagram illustrating a guest mode executed by the message processing system according to the embodiment. (Part 2) FIG. 4 is a diagram for explaining an initial setting example of the shared range in the guest mode executed by the message processing system according to the embodiment. FIG. 5 is a diagram for explaining an example of changing the sharing range of the guest mode executed by the message processing system according to the embodiment. FIG. 6 is a flowchart of a guest mode sharing range setting process executed by the message processing system according to the embodiment. FIG. 7A is a table illustrating setting processing contents of a shared range in the guest mode executed by the message processing system according to the exemplary embodiment. (Part 1) FIG. 7B is a table illustrating setting processing contents of a shared range in the guest mode executed by the message processing system according to the embodiment. (Part 2) FIG. 8 is a diagram for explaining another example of the shared range of the guest mode executed by the message processing system according to the embodiment.

(Embodiment)
Exemplary embodiments of a message processing system, a message processing method, and a message processing program according to the present invention will be explained below in detail with reference to the accompanying drawings. In the following message processing system, an example of processing a message between an administrator who manages a user in a company or the like and a user (customer) will be described.

(System outline configuration)
FIG. 1 is a schematic diagram of a message processing system according to an embodiment. The message processing system includes a server device 100, a plurality of clients 101 on the Web that are communicatively connected to the server device 100 via the Internet or the like, and a bot that is connected to a backbone system 102 such as an enterprise business system. 103).

  The server apparatus 100 transmits / receives messages to / from a plurality of clients 101 by a chat service such as LINE. In the illustrated example, the plurality of clients 101 includes a client 101a installed in a user management unit in a company such as an HTML PC, a client 101b such as a smartphone carried by a user (customer), and a node client 101c. Including. The node client 101c is connected to the core system or the cloud service 102 via the bot 103.

  The backbone system 102 holds data to be transmitted and received between the administrator client 101a (PC) and the user client 101b (smartphone). The backbone system 102 manages, for example, a predetermined job execution state based on the data content exchanged between the administrator and the user.

  The bot 103 connects the backbone system 102 and the server device 100 to enable data transmission / reception with the backbone system 102 on the chat service. This bot 103 is program-mounted on the node client 101c. The bot 103 collects messages exchanged between the administrator and the user by transmitting an interactive message from the administrator client 101a (PC) to the user client 101b (smart phone). For example, a fixed message set in advance according to a predetermined job is transmitted to the user's client 101b (smart phone), and the responses are collected.

  The bot 103 automatically sends various messages exchanged with the user's client 101b (smart phone) to the user according to the message procedure on the chat service on the server device 100, for example. At this time, the bot 103 can further simplify the operation input of the user if the message is not limited to text but can be selected by the user by preparing a stamp. For example, when the user selects the stamp “OK / NG” in the progress state, the message can be returned with a simple operation.

  FIG. 2 is a diagram illustrating a hardware configuration example of a device used in the message processing system according to the embodiment. The server apparatus 100 includes a CPU 201, ROM 202, RAM 203, magnetic disk drive 204, magnetic disk 205, optical disk drive 206, optical disk 207, input device 208, video I / F 209, display 210, communication I / F 211, and the like. Each component 201-211 is connected by a bus 220.

  A CPU (computer) 201 is a control unit that controls the entire server apparatus 100. The ROM 202 records a server boot program. The RAM 203 is used as a work area for the CPU 201. That is, the CPU 201 controls the entire server apparatus 100 by executing various programs recorded in the ROM 202 while using the RAM 203 as a work area.

  The magnetic disk drive 204 controls the reading / writing of the data with respect to the magnetic disk 205 according to control of CPU201. The magnetic disk 205 records data written under the control of the magnetic disk drive 204. For example, an HD (hard disk) can be used as the magnetic disk 205.

  The optical disk drive 206 controls reading / writing of data with respect to the optical disk 207 according to the control of the CPU 201. The optical disk 207 is a detachable recording medium from which data is read according to the control of the optical disk drive 206. As the optical disk 207, a writable recording medium can be used. In addition to the optical disk 207, an MO, a memory card, or the like can be used as a removable recording medium.

  The input device 208 inputs characters, numerical values, various instructions, and the like, and includes a remote controller having a plurality of keys, a keyboard, a touch panel, and the like. The input device 208 may be realized by any one form of a remote controller, a keyboard, and a touch panel, but can also be realized by a plurality of forms.

  The video I / F 209 is connected to the display 210. Specifically, the video I / F 209 is output from, for example, a graphic controller that controls the entire display 210, a buffer memory such as a VRAM (Video RAM) that temporarily records image information that can be displayed immediately, and a graphic controller. And a control IC for controlling the display 210 based on the image data to be processed.

  The display 210 displays icons, cursors, menus, windows, or various data such as characters and images. As the display 210, for example, a TFT liquid crystal display, an organic EL display, or the like can be used.

  The communication I / F 211 is connected to a network via wireless and functions as an interface between the server apparatus 100 and the CPU 201. Communication networks that function as networks include the Internet, public line networks, mobile phone networks, LANs, and WANs.

  The server apparatus 100 shown in FIG. 1 performs message processing by the CPU 201 executing a predetermined program using programs and data recorded in the ROM 202, RAM 203, magnetic disk 205, optical disk 207, etc. shown in FIG. Each function is realized.

  Also, the clients 101a and 101b described in FIG. 1 have the same configuration as in FIG. The client 101b can be composed of a portable smart phone, a tablet, or the like. For example, a flash memory can be used instead of the magnetic disk 205 or the optical disk 207.

  Further, the bot 103 shown in FIG. 1 is mounted on the node client 101c and has the same configuration as that of FIG.

(Guest mode processing example)
3A and 3B are diagrams illustrating a guest mode executed by the message processing system according to the embodiment.

  In the guest mode, messages are transmitted and received between the administrator 311 and the plurality of users 321 to 323 in a relationship of administrator 1: user N. The administrator 311 operates the client (PC) 101a, and the users 321 to 323 operate the client (smartphone) 101b, respectively.

  Then, the server device 100 individually sets message transmission / reception (shared range) with a plurality of N users 321 to 323 for one administrator 311.

  FIG. 3A is a state showing a user of a message transmission / reception destination viewed from the administrator side. From the manager 311 side, a plurality of N users 321 to 323 can be listed on the list 330 on the client (PC) 101a of the manager 311. On the list 330, messages transmitted and received between the users 321 to 323 can be listed and viewed. For example, the administrator 311 can arbitrarily designate a plurality of users 321 to 323 and broadcast the same message.

  On the other hand, FIG. 3B shows a message transmission / reception partner seen from the user side. On the client (smart phone) 101b of the user 322, only the administrator 311 is listed as a transmission partner on the list 430, and the existence of the other users 321 and 323 is not known (the other users are hidden). For this reason, the user 322 cannot perform message transmission / reception with the other users 321 and 323. That is, the user 322 shown in FIG. 3B can privately send and receive messages with the administrator 311 at a ratio of 1: 1.

  Sharing of 1: N messages with a plurality of users 321 to 323 viewed from the manager 311 shown in FIGS. 3A and 3B and 1: 1 with the manager 311 viewed from the plurality of users 321 to 323. The server apparatus 100 performs the setting of message transmission / reception.

  In the above example, the users 321 to 323 do not know the existence of other users, and cannot send and receive messages between the users 321 to 323. A configuration in which messages can be transmitted and received between the H.323s is also possible.

  When the administrator 311 operates the client (PC) 101a to transmit a message to any user 321 to 323, the client (PC) 101a accesses the server apparatus 100, and the client 101a (administrator 311) The users 321 to 323 are displayed on the list 330 as counterparts capable of transmitting messages.

  Then, the administrator 311 selects a message transmission destination user (for example, the user 322) on the list 330, and transmits the message to the selected user 322. The message transmitted by the client 101a (administrator 311) is displayed on the client 101b (smart phone) of the corresponding user 322.

  On the other hand, when the user 322 operates the client (smartphone) 101b and transmits a message to the administrator 311, the client (smartphone) 101b can access the server apparatus 100 and the client 101b (user 322) can transmit the message. Only the administrator 311 is displayed on the list 430 as a valid partner. Then, the user 322 selects a message transmission destination administrator 311 on the list 430 and transmits a message to the selected administrator 311. The message transmitted by the client 101b (user 322) is displayed on the client 101a (PC) of the corresponding administrator 311.

  Messages exchanged between the administrator 311 and the user 322 can be easily confirmed on the smartphone carried by the user 322 as the client 101b. The user 322 is set in advance by an administrator 311 for exchanging (allowing) messages, so that the message received from the administrator 311 can be quickly confirmed.

  Since the message exchanged between the manager 311 and the user 322 can be created while looking at the message exchanged in time series by the chat service, the manager 311 and the user 322 can promptly send a message. You can create and send content.

  Further, the bot 103 may mediate a message exchanged between the manager 311 and the user 322. In this case, the bot 103 automatically sends a message according to a predetermined procedure between the administrator 311 and the user 322.

  For example, the manager 311 side (company) is various support centers, learning cram schools, temporary staffing companies, distribution related companies, housing related companies, nursing care facilities, human resources business, etc. The manager 311 and users (customers) of these various companies ) There is a communication service between 321 to 323.

  Taking a housing-related company as an example, a plurality of contractors involved in the construction of a certain house are the users 321-323. Then, the bot 103 transmits a standard message for confirming the daily progress (work contents, ToDo) to each user 321 to 323 corresponding to the work process of housing construction, and a response from the user 321 to 323 to the standard message. Get (embedded). The bot 103 transmits a related next message after transmitting one standard message. As described above, the bot 103 holds in advance a message example for each routine procedure exchanged between the administrator 311 and the users 321 to 323 and sequentially transmits the messages to the users 321 to 323.

  Thereby, on the manager 311 side, message transmission / reception with the users 321 to 323 can be easily and promptly performed on the hot line by the chat service. Also, by using the bot 103, message transmission from the administrator 311 to the users 321 to 323 can be automated, and the exchange of messages can be made more efficient.

(Example of sharing range of guest mode using talk room)
FIG. 4 is a diagram for explaining an initial setting example of the shared range in the guest mode executed by the message processing system according to the embodiment.

  The users 321 and 322 illustrated in FIG. 4 are users who have been set by the administrator 311, and the server apparatus 100 sets a relationship for sharing messages between the administrator 311 and the users 321 and 322. That is, the server apparatus 100 assigns and sets the users 321 and 322 and the administrator 311 on the same talk room 400 of the chat service.

  As a result, the manager 311 can transmit and receive messages individually to the users 321 and 322 as viewed from the manager 311 and can transmit the same message to the users 321 and 322 at one time (1: N). Further, the manager 311 can receive messages from the users 321 and 322.

  Since the messages posted by the administrator 311 and the users 321 and 322 in the same talk room 400 are shared in the talk room 400, the users 321 and 322 send and receive messages in the talk room 400. Can be viewed (group talk).

  In the following description, an example of sharing settings in which the manager 311 and the users 321 and 322 entering the same talk room 400 can view and transmit a mutual message will be described.

  In the example of FIG. 4, guests 331 and 332 are new users, and these guests 331 and 332 can individually send and receive messages with the administrator 311, but the guests 331 and 332 exist with each other. Is not understood, and messages cannot be transmitted / received between the guests 331 and 332.

  FIG. 5 is a diagram for explaining an example of changing the sharing range of the guest mode executed by the message processing system according to the embodiment.

  After the state shown in FIG. 4, if the guest is invited to the same talk room 400 once by inviting the guest, the sharing range is changed so that the guests in the same talk room 400 can see each other's existence. The Guest invitation is performed by the administrator 311 or the users 321 and 322, and the server apparatus 100 sets the invitation and sharing range.

  In the example illustrated in FIG. 5, the guest 332 and 333 are invited to the talk room 400 and the guest 332 and 333 enter the room. The server apparatus 100 sets a state in which the guests 332 and 333 (client 101b) are set to enter the talk room 400. As a result, the server apparatus 100 can share a message between the users 312 and 322 in the talk room 400 and the administrator 311 with four people including the guests 332 and 333.

  In the example of FIG. 5, the guest 331 has not entered the talk room 400, and the guest 331 can send and receive messages only with the administrator 311. The guest 331 cannot be seen from the other users 321 and 322 and the guests 332 and 333, and message transmission / reception between the other users 321 and 322 and the guests 332 and 333 cannot be performed.

  FIG. 6 is a flowchart of a guest mode sharing range setting process executed by the message processing system according to the embodiment. The processing example of FIG. 4, FIG. 5 by the server apparatus 100 is shown.

  First, the server apparatus 100 determines whether there is a guest to invite (step S601). When there is a guest to be invited (step S601: Yes), that is, the client 101a (PC) of the administrator 311 or the client 101b (smart phone) of the users 321 and 322 who have already entered the talk room 400 invites the guests 332 and 333. Then, the server apparatus 100 selects and sets the talk room 400 in which the administrator 311 and the users 321 and 322 enter (step S602). When there is no guest to invite (step S601: No), the process ends.

  Then, the server device 100 notifies the client 101b (smartphone) of the invited guests 332 and 333 of the invitation to the set talk room 400 and waits for a response from the client 101b (smartphone) of the guests 332 and 333 (step) S603).

  Then, the server apparatus 100 waits for a response from the client 101b (smart phone) of the guest 332, 333 (step S603: No loop), and when there is a response (step S603: Yes), the guest 332, 333 that has responded The client 101b (smart phone) is set to enter the talk room 400 (step S604).

  As a result, the server apparatus 100 responds to the client 101b (smart phone) of the guest 332, 333 that has replied, the client 101b (smart phone) of the users 321 and 322 who have already entered the talk room 400, and the client 101a ( Message sharing (transmission / reception of each other's messages) with the PC) is permitted (step S605), and the process is terminated.

  FIG. 7A and FIG. 7B are diagrams illustrating the contents of setting processing of the guest mode sharing range executed by the message processing system according to the exemplary embodiment.

  FIG. 7A shows the setting state of FIG. 4. In the shared range setting table 700, for each talk room 1 (400), an administrator M (311), a user A (321), and a user B (322). Guest G2 (332) is set to enter the room.

  Based on the sharing range setting table 700, the server apparatus 100 transmits a message by 1: N connection to each user A (321), user B (322), and guest G2 (332) as viewed from the manager M (311) ( Set (Send / Receive). The message in the talk room 400 is shared with users (administrator M (311), user A (321), user B (322), and guest G2 (332)) who share the talk room 400.

  Further, at the time of talk room setting, based on the shared range setting table 700, the manager M (311) and each user A (321), user B (322), and guest G2 (332) mutually (arbitrarily) ) Set to enable message transmission (transmission / reception).

  FIG. 7B shows the setting state of FIG. 5, and the newly invited guest G3 (333) is set to enter the shared range setting table 700 in addition to the state of FIG.

  The server apparatus 100 has a guest mode shared range setting table 700 shown in FIGS. 7A and 7B, and selects (identifies) a message sharing user (guest) using the shared range setting table 700.

  In FIGS. 7A and 7B, M (311) is an example of the manager, but a plurality of managers may be used. Thereby, for example, it is possible to cope with a case where a plurality of N managers of a plurality of departments are engaged in predetermined work in each company (N: M).

  FIG. 8 is a diagram for explaining another example of the shared range of the guest mode executed by the message processing system according to the embodiment. With reference to FIG. 8, a setting example of a guest having a sharing (browsing) authority only in a specific talk room will be described.

  As shown in FIG. 8, it is assumed that the manager M (311), the user A (321), and the user B (322) are in the talk room 1 (400). Thereafter, for example, it is assumed that a message is temporarily shared with a guest G4 outside the organization, for example, a guest (351) whose browsing permission is restricted. In this case, since the guest G4 (351) is not a guest who permanently enters the talk room 1 (400), the guest G4 (351) is not allowed to enter the talk room 1 (400).

  Then, the server apparatus 100 duplicates and creates the talk room 2 (400a) having the same setting contents (member configuration) as the talk room 1 (400). Then, the guest G4 (351) outside the organization is allowed to enter the copied talk room 2 (400a). Guest G4 (351) can send and receive messages to and from other members (administrator M (311), user A (321), and user B (322)) only in talk room 2 (400a).

  As described above, for the temporary guest G4 outside the organization or the like, the contents of message sharing in different talk rooms (talk room 1) can be viewed by permitting entry into the copied talk room (talk room 2). The guest G4 with a restriction on permission cannot be viewed, and the security of the message content in the talk room 1 can be maintained.

  According to the embodiment described above, when a message is transmitted / received between the administrator and the user, the message can be transmitted / received only between the administrator and the user set in advance. At this time, from the viewpoint of the administrator, a message can be broadcast by a 1: N connection to a plurality of users, messages from a plurality of users can be received, and user management can be easily performed. From the user's point of view, there is a 1: 1 connection with the administrator, and messages can be sent and received with security.

  Messages can be immediately sent and received between the administrator and a plurality of users using a chat service. In addition, messages can be arbitrarily transmitted / received (shared) between the administrator and the user (guest) who entered the talk room by the talk room setting.

  As a result, messages exchanged during the execution of a predetermined job can be quickly and easily transmitted and received between necessary members, and the exchange of messages can be made more efficient. Further, since messages can be exchanged only between the set members, the security of the message contents can be improved.

  The message processing program described in this embodiment can be realized by executing a program prepared in advance by a computer. The program is recorded on a computer-readable recording medium such as a semiconductor memory, a hard disk, a flexible disk, a CD-ROM, or a DVD, and is executed by being read from the recording medium by the computer. Further, this program may be distributed through a network such as the Internet.

  As described above, the present invention is useful for a message processing system using a chat service, and particularly useful for a message processing system for exchanging between a plurality of users and a user administrator.

100 server apparatus 101 (101a to 101c) client (terminal apparatus)
102 Core system, cloud service 103 bot
201 CPU
202 ROM
203 RAM
700 Shared range setting table

Claims (4)

In a message processing system including each client of an administrator and a plurality of users, and a server device that performs message processing between the clients,
The server device
The administrator and the plurality of users have a 1: N connection with the plurality of users as viewed from the administrator, and each user has a 1: 1 connection with the administrator as viewed from the plurality of users. There line the sharing settings of the message to be,
At the time of setting to assign a talk room on the chat service to each of the plurality of clients sharing a message with the manager, the manager who has been permitted to enter the talk room and the manager who has entered the talk room and a plurality of clients Share messages sent to and received from each client,
When inviting guests who have restrictions on viewing permission, a copy of the talk room that has already been message-shared is created, and the guest that has restrictions on viewing permission is included in the duplicated talk room.
A message processing system. The server device
Inviting to a talk room corresponding to a guest who newly shares a message, and based on the guest entering the talk room, the guest is newly included in the talk room, and the administrator and each of the clients Share only messages sent to and received from,
The message processing system according to claim 1 . In a message processing method of a message processing system, including a client of each of an administrator and a plurality of users, and a server device that performs message processing between the clients,
The server device
The administrator and the plurality of users have a 1: N connection with the plurality of users as viewed from the administrator, and each user has a 1: 1 connection with the administrator as viewed from the plurality of users. There line the sharing settings of the message to be,
At the time of setting to assign a talk room on the chat service to each of the plurality of clients sharing a message with the manager, the manager who has been permitted to enter the talk room and the manager who has entered the talk room and a plurality of clients Share messages sent to and received from each client,
When inviting guests who have restrictions on viewing permission, a copy of the talk room that has already been message-shared is created, and the guest that has restrictions on viewing permission is included in the duplicated talk room.
A message processing method characterized by executing processing. A message processing program of the server device of the message processing system including each client of an administrator and a plurality of users, and a server device that performs message processing between the clients,
In the computer of the server device,
A 1: N connection is established between the administrator and the plurality of users, between the administrator and the plurality of users, and between the plurality of users as viewed from the administrator. for each user the administrator viewed 1: There row sharing settings message to 1 connection,
At the time of setting to assign a talk room on the chat service to each of the plurality of clients sharing a message with the manager, the manager who has been permitted to enter the talk room and the manager who has entered the talk room and a plurality of clients Share messages sent to and received from each client,
When inviting guests who have restrictions on viewing permission, a copy of the talk room that has already been message-shared is created, and the guest that has restrictions on viewing permission is included in the duplicated talk room.
A message processing program characterized by causing a process to be executed.

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