JP6198555B2 - Customer management system with image comparison function, golf lesson support system using customer management system with image comparison function - Google Patents

Description

  The present invention performs customer management and customer image (still image or moving image) management at the same time, and shows customer management and images (still image or moving image) that can be used to show and compare treatments performed on the customer's site. ) The comparison system can be used together.

  Conventional customer management has various needs, and a mechanism to respond to it has been proposed and implemented. The most basic thing is to store the customer's address, name, phone number, etc. in the computer, accumulate the customer's data as the number of customers increases, and send direct mail for the next sales expansion etc. It was used. In recent years, not only collecting such customer data but also proactively accepting access from customers' mobile terminals and grasping usage conditions etc., can provide products that meet customer needs, and Customer management systems that can be differentiated from other stores have been proposed. (See Patent Document 1)

  In addition, using an image (still image or moving image) as a customer service has been performed for a customer in front of the customer. That is, for example, when a cosmetic product is sold, a camera is used to examine a fine part of the skin after the cosmetic treatment, and the result is reflected on the video device to promote the sales to the customer. In addition, for example, in a golf classroom, after a swing correction, a camera is used to examine the fine part of the swing path, and the result is shown on the video device to show the customer how the swing path is improved and to promote repeats of students. It is.

  On the other hand, as an apparatus for comparing and displaying images (still images or moving images), an image (still image) that displays a plurality of images (still images or moving images) superimposed on a single image (still image or moving image) comparison area. Or moving image) In the display device, range designation means for designating a specific range for the upper image (still image or moving image) and transparent processing outside the specific range or the specific range for the upper image (still image or moving image) There has been proposed an image (still image or moving image) display device including a transmission processing unit that creates a transmission range and a display control unit that displays a part of the lower image mixed with the upper image through the transmission range. . (See Patent Document 2)

JP 2003-36476 A JP 2012-63834 A

In conventional customer management, customer data can be used for address management that sends direct mails to attract customers, but when beauty, medical care, training, rehabilitation, and other treatments are performed on the customer in front of them I did not use it for purposes that show the state of.
On the other hand, images are sometimes used for sales of beauty and the like, and they have been projected on a video device using a camera. However, they are only used for, for example, an enlarged view of a portion where the skin is difficult to see. It was. It was impossible to show the state of the customer in front of the customer before and after the cosmetic treatment at the same time. In addition, a moving image is sometimes used in a classroom such as golf, and it has been performed on a video device using a camera, but it is only used for showing a training result. It was not possible to show the state of the customer in front of me before and after training at the same time.

Image (still image or moving image) display mechanism has progressed, and methods such as enlargement / reduction, inversion, and transmission of image (still image or moving image) have been established, and these processed images can be displayed on the display means. However, the customer service system has not been established by combining it with customer management and displaying the treatments given to customers, such as beauty and golf practice before and after.
In other words, conventional customer management is data management of customer addresses, etc., and is not combined with images (still images or moving images), and the data is not directly viewed and used by customers. Therefore, there has been a problem that it is impossible to simultaneously compare and see that the level of customers has been improved by serving customers in beauty or golf practice.

In the present invention, in order to see the state based on the comparison between customer management and customer images (still images or moving images), which is the conventional problem as described above, the past type and current images (still images) of the customer are displayed by using a tablet computer. The purpose is to make it possible for customers who are present to grasp the situation directly.
It is another object of the present invention to provide a golf lesson support system that specifically incorporates a customer management system having an image comparison function according to the present invention into a business structure.

In order to solve the above-mentioned problem, the invention according to claim 1 is a customer management system using a tablet computer, wherein the tablet computer has an image input means for inputting a customer image, customer management information and an image A storage unit capable of accumulating data, a moving image reproduction adjusting unit that matches the starting point, speed, and time of the moving image stored in the storage unit, a processing unit that processes an image captured by the image input unit, and the processing unit Customer management information having a display means for displaying processed images and a touch panel for operating the display portion displayed by the display means, and a plurality of images taken by the image input means or processed by the processing means to be displayed on the tablet computer associates, displays the current captured image captured by the image input means on the display means Further, the image is processed by processing the existing image as a transmission image by the processing unit, displaying the transmission image on the display unit, and capturing the image on the display unit with the image currently being captured. The current or past image of the same object is stored in the storage unit, one image is inverted and displayed on the display means, and the other image is superimposed on the back surface. , Including a step of performing an inversion comparison of images so as to show a comparison between the past and the current by displaying each image in a shifted manner so that the current or past image becomes one or the other image, When aligning the body video to be compared with the video of a certain body on the left and right, or (1) match the origin, size and aspect ratio without changing, (2) adjust the speed of video playback Fit low playback or rewind playback to, (3) if the imaging time has variations, time align the scale, comprising the step of adjusting the moving image reproduction by, characterized in that.

In addition, the invention according to claim 2 is a golf lesson support system using the customer management system having the image comparison function according to claim 1 , and a user terminal used by a user who is a general golfer, and teaching A coach group terminal used by a coach group to which a professional belongs is connected to a management server via a communication line, and a swing video is captured by the user terminal and transmitted to the coach group terminal via the management server. In the case of first use, the coach selected based on the user's regional information from the coach information database registered in the management server, or in the case of continuous use, the dedicated coach performs swing diagnosis and gives advice school information To the user terminal.

The invention according to claim 3 is characterized in that, when a user who has checked advice school information on the user terminal according to claim 2 makes a paid application contract, a swing diagnosis by a dedicated coach can be continuously received. To do.

The invention according to claim 4 is characterized in that when a user who has checked advice school information at the user terminal according to claim 2 enters the school, the school can receive coaching.

Furthermore, the invention according to claim 5 is a golf lesson support system using the customer management system having the image comparison function according to claim 1 , and includes a user terminal used by a general golfer user, a teaching professional A step of connecting a coach terminal used by a coach and a management server via a communication line, shooting a swing video by the user terminal, and transmitting the swing video to the coach terminal via the management server; Has a step in which a coach arbitrarily selected from the coach information database registered in the management server performs a swing diagnosis and returns advice information to the user terminal, and the user who checked the advice information on the user terminal If you wish to continue using it, after purchasing online tickets, users Itself characterized in that it is subjected to continuous swinging diagnosis performed coach selection.

  The effect of the present invention is that the effect of the treatment can be shown to the customer in front of the customer by using a tablet computer and simultaneously displaying the difference after the customer service in customer management. Also, the image (still image or moving image) captured in the past is processed into a transparent image (still image or moving image), and the image (still image) that is currently being captured so as to match the size of the transparent image (still image or moving image) (Or video) can be easily compared without making a difference in size. In this case, if the image input means on the opposite side of the display means of the tablet computer is used, the past transparent image (still image or moving image) visible on the display means and the image (still image or moving image) that is currently imaged are in the same direction. And can be easily imaged.

  Similarly, special imaging can be performed by using an external image input means when the image input means in the tablet computer cannot enter.

  Furthermore, by inverting either the past image or the current image (still image or moving image), for example, the right half faces are compared with each other to compare the faces that are fair and to show the difference in the lean state There is also an effect that it can be easily performed. As a result, since it is possible to perform easy counseling at the time of customer service, there is an effect that leads to acquiring customers as revisits.

  In addition, according to the golf lesson support system using the customer management system having the image comparison function according to the present invention, for the association, user (general golfer), coach group (practice field / teaching professional), the following The effect can be expected.

  For users (general golfers), you can receive accurate advice that suits you by comparing swing videos. You can use form check and advice anytime, anywhere by using your own style. As a result, it is possible to expect an effect of improving golf technology.

In addition, the coach group (practice field / teaching professional) can expect an economic effect by acquiring new users (school participation), increasing sales by lesson fee, and commission (fee for monthly application fee).
In addition, the association can expect an economic effect from commissions (a commission at the time of application contract, a commission for monthly application fee).

Overall view of the first embodiment of the present invention Block diagram of the first embodiment of the present invention Flowchart of the first embodiment of the present invention Comparison image composition of the first embodiment of the present invention Explanatory drawing which shows inversion of the image of 1st Example of this invention. Explanatory drawing which shows the writing of 1st Example of this invention. Explanatory drawing of the expansion / contraction of the image of 1st Example of this invention Comparative drawing explanatory drawing of the transmission image of 1st Example of this invention Explanatory drawing using external image input means of the first embodiment of the present invention Block diagram of the second embodiment of the present invention Flowchart of the second embodiment of the present invention Overall view of the business model of the third embodiment of the present invention Flowchart of the third embodiment of the present invention Explanatory drawing which shows an example of the swing moving image transmission screen of 3rd Example of this invention. Explanatory drawing which shows an example of the swing diagnosis screen (first time user diagnosis) of 3rd Example of this invention Explanatory drawing which shows an example of the swing diagnosis screen (continuous use user diagnosis) of 3rd Example of this invention The flowchart which shows the other example of operation of 3rd Example of this invention.

(First embodiment, customer management system with image comparison function for still images)
An embodiment of the present invention will be described with reference to FIGS. 1 and 2, reference numeral 1 denotes a tablet computer, 2 denotes image input means provided on the front and back sides of the tablet computer 1 (the image input means on the front is 2a, and the image input means on the back is 2b. The external image input means is 2c.) 3 is the display means of the tablet computer 1, 4 is a storage unit provided in the tablet computer 1, and 5 is the image input means 2 and the memory in the tablet computer 1. It is a central processing unit that performs calculations and the like using the data of the unit 4. On the surface of the display means 3, a touch panel 6 for operating an image or an operation part displayed on the display means 3 by hand operation is provided.

  In the block diagram of FIG. 2, an image captured by the image input unit 2 is stored in the storage unit 4. The image stored in the storage unit 4 is processed by processing means 7 that processes the image provided in the central processing unit 5. The image processed by the processing unit 7 is stored in the storage unit 4, and the image stored in the storage unit 4 is displayed on the display unit 3.

  An image obtained by adjusting the size of the image in the central processing unit 5 based on an instruction operated on the touch panel 6 is also stored in the storage unit 4 through the central processing unit 5 and displayed on the display unit 3 of the tablet computer 1.

FIG. 3 is a flowchart showing the operation of the present invention.
In order to perform customer management, registration of customer management information in step 100s, image capturing steps in step 200s, image management steps in which images are managed in 300s, and various types of image processing in 400s are performed. Steps for image processing to be performed, a display step for displaying a processed image or an image captured by the image input means 2 in the 500th range, and a display step for the 600th range that can be used for counseling and the like based on the displayed image. .

  Hereinafter, the details of each step will be described sequentially. First, in step 101, a new customer is registered. Here, customer data such as addresses and names are registered, and image data described later is also registered. If it is a new customer, customer registration is performed in step 101. In the case of a non-new customer, the customer data already registered is called, but it is omitted here.

  It is registered as the image data in step 301 together with the image captured in step 200 series. As a result, data such as the customer's address and necessary image data such as the customer's face and overall image are simultaneously managed. Note that the image such as the following image data is captured and stored in the storage unit 4, and after the image extracted from the storage unit 4 is processed, it is stored in the storage unit 4 again. In the following description, the description to the storage unit 4 is omitted.

  In step 201, a customer image is captured by the image input means 2. In step 202, the image input means 2a and 2b in the tablet computer 1 are selected, and in step 203, the external image input means 2c is selected (the means for selecting is omitted). In the following, unless otherwise specified, the explanation will be given by the internal image input means 2b provided on the opposite side to the display means 3 of the tablet computer 1. The image captured in step 202 proceeds to step 301, where the image is managed by customer management.

  Step 400 series is a step for performing image processing and special processing. Step 401 is an image composition comparison, Step 402 is an image inversion comparison, Step 403 is writing to an image, Step 404 is an image enlargement / reduction, Step 405 is an image transmission comparison, and Step 406 is a function to transmit at the time of imaging. .

  Step 407 is a case where the external image input means 2c is used. At this time, an external image input means is used according to each application. For example, in the case of beauty, image input means for enlarging and projecting the skin, a stomach camera in the case of medical treatment, and the like correspond. This is an image handling step at this time.

These 400 steps can be arbitrarily selected by the user. Therefore, various kinds of processing can be provided to customers by combination.
Hereinafter, the operation of step 400 series will be described with reference to FIGS.

  FIG. 4 is a diagram showing the comparison of image synthesis and is an explanation of step 401. The left side of FIG. 4A represents the face of the person 10 taken at a certain time. The right side of FIG. 4A shows an image of the same person 11 taken at another time point. As shown in FIG. 4B, by superimposing both of these images in half, for example, a difference in face color can be found from images at a certain time point and another time point. Here, the overlapping image is not displayed. In FIG. 4B, the left face of the person 10 and the right face of the person 11 are combined side by side (the left and right notations are shown as right and left when viewed from the screen of the figure. The same shall apply hereinafter.) If the person 10 and the person 11 are executed before and after the beauty treatment of the same person, the difference between right and left due to the beauty act can be understood, so the customer can confirm the difference in front of the eyes.

  Next, step 402 will be described. FIG. 5 is a diagram showing an inversion / combination comparison of images. FIG. 5A shows a human face. The inversion composition will be described separately for the left half 20 and the right half 21 of the face of the same person. Extract the right half 21 of the face and invert the image, then. Affixed to the left 22 portion of the face in FIG. Accordingly, the left half 22 of the face represents an inverted image of the right half 21 of the face, and the pasted image is reconstructed as an image of only the right face of the same person's face.

  In the above description, the reversal processing is performed on one image of the same person. However, FIG. 5A is applied to the current image, and FIG. 5B is applied to the image of the same person captured in the past. For example, the left half 22 of the face in FIG. 5B represents the right half of the current face, and the right half of the face in FIG. 5B becomes the right half 23 of the same person in the past. By superimposing one by one, it is possible to simultaneously see the difference in the same side of the face from the current image and the past image. When these two images are arranged side by side, the difference between the present and the past can be seen.

  Next, step 403 will be described with reference to FIG. Step 403 is a step of writing to the image. It is possible to point to a displayed or processed image, to indicate a region, or to write a memo. For example, in order to give information about the part of the area 30 with the image to the customer who is now, the customer can be easily understood by writing a circle. You can also write characters like 31.

  Next, step 404 will be described with reference to FIG. This step is where the image is scaled. When the touch panel 6 is pinched out and pinched in with two so-called fingers, the image is enlarged or reduced according to the instruction. This time, the aspect ratio is kept constant and the enlargement / reduction is performed.

  In other words, when the face images to be compared with the conventional face image are arranged side by side or overlapped, it is necessary to match the size for comparison, and by matching the face images without changing the aspect ratio, Match the size of the face image to be compared. The purpose of the operation is to pinch out and pinch in, and it is intended to roughly match the appearance, and to show the result to the customer on the spot.

  FIG. 7A shows an enlarged view of the right side 41 by dividing a target person into a left side 40 and a right side 41. The right half 41 is pasted at 43 as shown in FIG. After that, the right half 43 of the person is reduced to match the size of the left person like the right half 44 of the person, and the left and right are displayed as one person.

  The reason for performing image processing for enlargement / reduction is that it is not always possible to capture the same size when capturing a person, so it compares the past and the present, or moves even at the same time. It is difficult to make the same size. Therefore, adjustment is necessary for comparison.

  Next, the transparent image step of step 405 will be described with reference to FIG. FIG. 8A is an image obtained by imaging the lateral surface of the person 50 at a certain time. FIG. 8B is an image obtained by imaging the lateral surface of the person 51 at a different time from that in FIG. Both are already captured images. FIG. 8C is a diagram in which the image of FIG. 8A is superimposed on the image of FIG. 8B. Here, the image of FIG. 8A is made translucent and then superimposed on FIG. 8B. Here, the person 52 is the same as the person 50, and the person 53 is the same as the person 51.

  FIG. 8 (B) is an image at the time when the stomach had been in the past, and FIG. 8 (A) is an image after dieting so that the comparison can be understood at a glance. Although FIG. 8 is shown in a form in which people are superimposed, one of them is actually a transparent image.

  The reason for using a transparent image is that it is rare that the person 51 is larger in all parts than the person 50 when superimposed, as shown in the explanatory diagram of FIG. This is because it is necessary to show either person's state by making one of them transparent images for easy display.

  Next, step 406 will be described. The difference from step 405 is used when a new image is taken with the image that has already been taken in a transparent state. That is, when it is desired to capture the same size as the previously captured image and the current person or face size, the past image is displayed on the display means 3 and then the displayed image is made translucent. In this state, an object that is currently being imaged is imaged by the image input means 2, and an image when it is exactly the same size is stored in the storage unit 4. In this way, the size is not adjusted in the later comparison. Comparison processing is possible.

  In detail, the difference between the step of step 406 and the step 405 of the transmission comparison will be described in detail. In step 406, the previous image is displayed on the display means 3 so as to be translucent and fit the size. Change the distance to capture the current object to match the size. On the other hand, in step 405, since two images that have already been stored are compared, if the sizes are different, the sizes are adjusted in step 404, then one is made a transparent image, and both are displayed superimposed on the other. It is. Therefore, it is not necessary to perform image processing for enlargement / reduction as work performed during customer service.

  Step 407 is a case where the external image input means 2c is used. As shown in FIG. 9, the external image input means 2c is wirelessly connected to the tablet computer 1 (may be connected by wire). Customer management may not only compare past and present, but also store and manage the current face and its skin. In this case, special image input means 2 that cannot be displayed by the internal image input means 2 of the tablet computer may be required. In this case, an image is captured in this step 407.

  Although the image processing in each step has been described above, a combination of these is actually used. When it is necessary to adjust the size in step 401, step 402, and step 405, enlargement / reduction image processing in step 404 is performed.

  When the transmission image is compared in step 405, the image composition comparison step in step 401 is used. The writing to the image in step 403 can also be used in each step of the 400th series of image processing.

  When the face before makeup of the customer and the face after makeup are compared with each other on the right, the customer is shown using steps 402, 401, and 404. Thereafter, in step 403, a circle or a line is drawn, and the drawn portion is pointed to and advice such as “I'm better!” Is given. Moreover, the customer's satisfaction can be improved by printing a comment and giving it to the customer.

  Up to now, the internal image input means 2 has been described, but the same can be done using the external image input means 2. Usually, the image input means 2a and 2b fixed to the tablet computer 1 are used. For example, when imaging a fine portion of the skin, or for medical purposes, an image input means attached to a tablet computer such as a stomach camera. External image input means 2c can also be used when it cannot be handled by 2a and 2b.

  As described above, using a tablet computer, customer management and taking photos, comparing these photos, so that it can be easily compared with the pre-treatment photos, the same size and direction using the transmission function You can take a photo after the operation. As a result, the customer can feel the treatment effect at the customer's hand. This can facilitate revisiting.

  Furthermore, since the system user can perform customer management and image management at the same time, management and counseling can be performed without much effort.

  In addition, as a beauty-related customer service, it is possible to photograph pre-makeup and post-makeup images, etc., and realize the effects of cosmetics etc. at the customer's hand. In addition, using the left / right reversal function, the right half or left half faces can be compared with each other, and the effect can be further realized.

(Second embodiment, customer management system with image comparison function for moving images)
Embodiments of the present invention will be described with reference to the drawings. Since the basic contents of the above-described system for still images, the general view (FIG. 1), and the block configuration diagram (FIG. 2) are the same, description thereof will be omitted, and the following description will be made mainly with reference to the flowchart. However, as shown in FIG. 10, with respect to the block configuration diagram, in this embodiment, in order to perform image comparison for moving images, the starting point / speed of moving images stored in the storage unit 4 is stored in the central processing unit 5. A moving image reproduction adjusting unit 8 that matches the time is provided, and the moving image processed by the processing unit 7 is stored in the storage unit 4, and the stored moving image in the storage unit 4 is displayed on the display unit 3.

FIG. 11 is a flowchart showing the operation of the present invention.
Similar to the above-described system for still images, in order to perform customer management, the customer management information is registered at step 100s, the video shooting steps at step 200s, and the videos are managed at 300s. Movie management step, movie processing / adjustment step for various processing and adjustment of moving images in the 400 range, display step for displaying processed and adjusted movies in the 500 range or moving images taken by the moving image input means 2, 600 range Then, based on the displayed video, it can be used for counseling.

  Hereinafter, the details of each step will be described sequentially. First, in step 101, a new customer is registered. Here, customer data such as addresses and names are registered, and moving picture data described later is also registered. If it is a new customer, customer registration is performed in step 101. In the case of a non-new customer, the customer data already registered is called, but it is omitted here.

  It is registered as the moving image data in step 301 together with the moving image captured in step 200 series. Thus, data such as customer addresses and necessary moving image data such as customer faces and overall images are managed simultaneously. In addition, after taking in moving images such as the following moving image data, it is stored in the storage unit 4, and after processing and adjusting the moving image taken out from the storage unit 4, it is stored in the storage unit 4 again. In the following description, the description to the storage unit 4 is omitted.

  In step 201, a moving image of the customer is captured by the moving image input means 2. In step 202, the moving image input means 2a and 2b inside the tablet computer 1 are selected, and in step 203, the external moving image input means 2c is selected (the selecting means is omitted). In the following, unless otherwise specified, the explanation will be made with an internal moving image input means 2b provided on the opposite side to the display means 3 of the tablet computer 1. The moving image shot in step 202 proceeds to step 301, where the moving image is managed by customer management.

  Step 400 is a step for processing and adjusting moving images and performing special processing. Step 401 is a moving image composition comparison, Step 402 is a moving image inversion comparison, Step 403 is writing to a moving image, Step 404 is enlargement / reduction of a moving image, Step 405 is a moving image transmission comparison, and Step 406 is a function to transmit at the time of shooting. .

  Step 407 is a case where the external moving image input means 2c is used. At this time, an external moving image input means is used according to each application. For example, in the case of beauty, it corresponds to a moving image input means for enlarging and projecting the skin, a stomach camera in the case of medical treatment, and the like. This is a step of handling a moving image at this time.

These 400 steps can be arbitrarily selected by the user. Therefore, various processes and adjustments can be provided to the customer by the combination.
Hereinafter, the operation of step 400 series will be described with reference to FIGS. Here, the “face” figure shown in the drawing will be described by replacing it with the “body” figure.

  FIG. 4 is a diagram showing the composition comparison of moving images, and is an explanation of step 401. The left side of FIG. 4A represents the body of the person 10 taken at a certain time. The right side of FIG. 4A shows a moving image of the same person 11 taken at another time point. As shown in FIG. 4B, by superimposing both of these moving images in half, for example, a difference in the movement of the left and right bodies can be found from the moving images at a certain time point and another time point. Here, the overlapping moving images are not displayed. In FIG. 4B, the left body of the person 10 and the right body of the person 11 are combined side by side (the left and right notations are shown as right and left when viewed from the screen of the figure. The same shall apply hereinafter.) If the person 10 and the person 11 are executed before and after the training of the same person, the left and right differences due to the training action can be understood, so the customer can confirm the difference in front of the eyes.

  Next, step 402 will be described. FIG. 5 is a diagram showing an inversion composite comparison of moving images, and FIG. 5A shows a human body. Inversion composition will be described separately for the left half 20 and right half 21 of the same person's body. Extract the right half 21 of the body and invert the video, then. Affixed to the left 22 portion of the body in FIG. As a result, the left half 22 of the body represents an inverted moving image of the right half 21 of the body, and the combined moving image is reconstructed as a moving image of only the right body of the same person's body.

  In the above description, the reversal process is described for one movie of the same person, but FIG. 5A can be applied to the current movie, and FIG. For example, the left half 22 of the body in FIG. 5B represents the right half of the current body, and the right half of the body in FIG. 5B becomes the right half 23 of the same person in the past. By superimposing one by one, you can see the difference on the same side of the body from the current video and the past video at the same time. When these two videos are arranged side by side, the difference between the present and the past can be seen.

  Next, step 403 will be described with reference to FIG. Step 403 is a step of writing to a moving image. It is possible to point to a displayed or processed video, to indicate a region, and to write a memo. For example, in order to give information about the part of the area 30 with the moving image to the customer who is now, the customer can be easily understood by writing a circle. You can also write characters like 31.

  Next, step 404 will be described with reference to FIG. This step is where the video is scaled. When the touch panel 6 is pinched out and pinched in with two so-called fingers, the moving image is enlarged or reduced according to the instruction. This time, the aspect ratio is kept constant and the enlargement / reduction is performed.

  In other words, when the moving images of the body to be compared with the moving images of the conventional body are arranged side by side or overlapped, it is necessary to match the size for comparison, and by combining the moving images without changing the aspect ratio, Match the size of the body video to be compared with the video. The purpose of the operation is to pinch out and pinch in, and it is intended to roughly match the appearance, and to show the result to the customer on the spot.

  FIG. 7A shows an enlarged view of the right side 41 by dividing a target person into a left side 40 and a right side 41. The right half 41 is pasted at 43 as shown in FIG. After that, the right half 43 of the person is reduced to match the size of the left person like the right half 44 of the person, and the left and right are displayed as one person.

  The reason for video processing for enlargement / reduction is that it is not always possible to shoot a person at the same size, so it compares the past and the present, or moves even at the same time. It is difficult to make the same size. Therefore, adjustment is necessary for comparison.

  Next, the transparent moving image step of step 405 will be described with reference to FIG. FIG. 8A is a moving image of the front of the person 50 at a certain time. FIG. 8B is a moving image obtained by photographing the front of the person 51 at a time different from that in FIG. Both are pre-recorded videos. FIG. 8C is a diagram in which the moving image of FIG. 8A is superimposed on the moving image of FIG. 8B. Here, the moving image of FIG. 8A is made translucent and then superimposed on FIG. 8B. Here, the person 52 is the same as the person 50, and the person 53 is the same as the person 51. Although FIG. 8 is shown in a form in which people are superimposed, one of them is actually a moving image.

  By using the transparent moving image step of step 405, for example, it is possible to display at a glance a comparison between a moving image of a swing that is not accurate before in golf and a moving image after training.

  The reason for using a transparent movie is that it is rare that the person 51 is larger than the person 50 in all parts when superimposed as shown in the explanatory diagram of FIG. This is because it is necessary to make one of them a transparent video and show the state of both people for easy display.

  Next, step 406 will be described. The difference from Step 405 is used when a new moving image is taken with the moving image already shot in the transparent state. That is, when it is desired to shoot a previously captured moving image and the current person or face in the same size, the past moving image is displayed on the display means 3, and then the displayed moving image is made translucent. In this state, an object that is currently being photographed is photographed by the moving image input means 2, and a moving image that is exactly the same size is stored in the storage unit 4. In this way, the comparison process can be performed without matching the size in the subsequent comparison.

  In detail, the difference between the transmission photographing step in step 406 and the transmission comparison in step 405 will be described. In step 406, the previous moving image is displayed on the display means 3 so as to be translucent and fit the size. Change the distance to capture the current object to match the size. On the other hand, in step 405, since two moving images that have already been stored are compared, if the sizes are different, the sizes are adjusted in step 404, then one is made a transparent moving image, and both are displayed superimposed on the other. It is. Therefore, it is not necessary to perform enlargement / reduction moving image processing as work performed during customer service.

  Step 407 is a case where the external moving image input means 2c is used. As shown in FIG. 9, the external moving image input means 2c is wirelessly connected to the tablet computer 1 (may be connected by wire). Customer management may store and manage current body movements and postures, as well as past and current comparisons. In this case, special moving image input means 2 that cannot be displayed by the internal moving image input means 2 of the tablet computer may be required. In this case, in step 407, a moving image is captured.

  Next, step 408 will be described. Step 408 is a step of adjusting (starting point / speed / time) of moving image reproduction. When the body videos to be compared with the conventional body videos are arranged side by side or overlapped, it is necessary to match the starting points for comparison, and by matching them without changing the size and aspect ratio, To be able to compare body videos to be compared with other videos. In addition, the moving image playback speed is adjusted so that the moving images can be compared by performing slow playback and rewind playback. Furthermore, when there is a variation in the shooting time, the time is adjusted to match the time scale so that the moving images can be compared. For example, in a video shot of a golf swing, the flow of the swing is classified into five stages: “address”, “start-back swing”, “top-down swing”, “impact”, and “follow-finish”. In order to reproduce and compare, the difference in swing can be clearly recognized by matching the starting points (start, top, impact, etc.).

  Next, step 409 will be described. Step 409 is a step for inputting and outputting audio. By allowing voice information to be input / saved / reproduced together with image information, voice advice or the like can be received, so that the difference between the two by image comparison can be easily understood. Note that step 409 is not limited to moving images, and can also be used for still images.

  Next, step 410 will be described. Step 410 is a step for performing image comparison with a device other than itself. For example, a moving image obtained by shooting a golf swing can be compared with a swing moving image of a model such as a teaching professional. Note that step 410 is not limited to moving images, and can also be used for still images.

  Next, step 411 will be described. Step 411 is a step of performing automatic angle measurement. By automatically calculating the intersection angle of two lines drawn on the image and displaying the numerical value, it becomes possible to objectively recognize the posture, form, and the like. For example, in golf swing, it is important to check the shaft plane formed by the club shaft and its extension line at the time of addressing, but the shaft plane line is displayed and the angle between the line and the horizontal reference line is digitized. This makes it possible to objectively confirm the swing check. Note that step 411 is not limited to moving images, and can also be used for still images.

  As described above, the processing and adjustment of the moving image in each step has been described, but in actuality, a combination of these is also used. When it is necessary to adjust the size in step 401, step 402, step 405, and step 410, enlargement / reduction moving image processing in step 404 is performed.

  In the case of comparing transmitted moving images in step 405, the moving image synthesis comparison step in step 401 is used after adjusting the moving image reproduction (starting point / speed / time) in step 408 as appropriate. The writing to the moving image in step 403 can also be used at each step of the 400th series of moving image processing.

  When comparing the body before training and the body after training, use step 402, step 401, and step 404 after adjusting the video playback (start point / speed / time) in step 408 as appropriate. To show customers. Thereafter, in step 403, a circle or a line is drawn, and the drawn portion is pointed to and advice such as “I'm better!” Is given. In addition, the customer satisfaction can be improved by saving the commented data and passing it to the customer.

  Up to now, the internal moving image input means 2 has been described, but the same can be done by using the external moving image input means 2. Usually, the moving image input means 2a and 2b fixed to the tablet computer 1 are used. For example, when shooting a fine portion of the skin, or moving image input means attached to a tablet computer such as a stomach camera for medical purposes. When it cannot be handled by 2a and 2b, an external moving image input means 2c can be used.

  As explained above, using a tablet computer to shoot customer management and video, and to compare this video, in order to make it easier to compare with the video before surgery, the same size and direction using the transmission function You can take a video after the surgery. As a result, the customer can feel the treatment effect at the customer's hand. This can facilitate revisiting.

  Furthermore, since the system user can manage the customer and the moving image at the same time, management and counseling can be performed without much effort.

  In addition, as a sports training related customer service, it is possible to shoot videos before and after training and to feel the training effect at the customer's hand. In addition, using the left / right reversal function, the right half or left half can be compared with each other, and the effect can be further realized.

(Third embodiment, golf lesson support system)
FIG. 12 is an overall view of a business model of a golf lesson support system using a customer management system having an image comparison function according to the present invention.

  As shown in Fig. 12, the association aims to increase the number of golfers and golf school students by applying a customer management system application with image comparison function to users (general golfers) and coach groups (practice fields and teaching professionals). Then, promote it through the Internet and flyer distribution, etc. By using the system according to the present invention between the user (general golfer) and the coach group (practice field / teaching professional), the user (general golfer) can receive accurate advice that suits him / herself. , By using it in your own style, you can use the form check / advice anywhere and anytime, and you can receive direct guidance by entering the school. In addition, the coach group (practice field / teaching professional) has merits such as acquisition of new users (participation in school), sales increase through lesson fees, and revenues from commissions (fees for monthly application fees). In addition, the association has merits such as revenues from commissions (commissions for application contracts, commissions for monthly application charges).

  In order to use the system according to the present invention, a user terminal used by a general golfer user and a coach group terminal used by a coach group to which a teaching professional belongs are provided. Connected to the management server. For each terminal, it is preferable to use a tablet computer. However, the present invention is not limited to this, and it is possible to use a customer management system application having an image comparison function and a function to attach and receive an image. Just do it.

  The system according to the present invention is a step of shooting a swing video at a user terminal and transmitting it to a coach group terminal via a management server. In the case of first use, a user's information is registered from a coach information database registered in the management server. In the case of a coach selected based on regional information or continuous use, the dedicated coach has a step of performing swing diagnosis and returning advice school information to the user terminal.

  FIG. 13 is a flowchart showing a processing procedure between a user and a coach group in the golf lesson support system according to the present invention. Hereinafter, the details of each step will be described sequentially.

  First, a user who has received an app promotion / spreading activity from an association downloads a free or paid application (steps 700 and 701). The free application is a so-called trial version, and can send a swing video once and receive advice from the coach once. On the other hand, a paid application can receive advice continuously after a dedicated coach makes a swing diagnosis. In addition, when a user subscribes to a paid app, the user downloads a swing video shot at the school under the guidance of a coach from the management server (not shown) and browses it without restrictions on location or time. It becomes possible.

  Next, the user takes a swing video (step 710). In the case of new, it is necessary to register customer management information (address, name, etc.) first, and this customer management information and swing video data are managed simultaneously. Here, as the customer management information, since the coach of the school that is close to the region is selected from the coach information database registered in the management server, at least the user's regional information is required. When the GPS function is used, it is possible to automatically select a school coach that is close to a region based on the user's location information.

  Next, the user transmits a swing video (step 720). FIG. 14 is an explanatory view showing an example of a swing moving image transmission screen according to the third embodiment of the present invention. As customer management information, for example, user information (“gender”, “selection button when using the residence / GPS function”, “age”, “year of experience”) is input, and this user wants to receive a swing diagnosis The swing video data is attached. In the comment entry field, you can enter “your issues / problems, other things you would like to coach” etc. with free comments. It is also possible to accurately convey the user's wishes by recording and transmitting a voice comment.

  Next, when the swing video transmission is the first time, a school coach in a region is selected from the coach information database registered in the management server (steps 730 and 731). Regarding the registration of the coach information of the management server, a request from the coach can be registered. For example, the limit of the number of people accepted can be registered in advance. On the other hand, in the case of continuous use, the first coach who has already given advice is selected as a full-time coach (steps 740 and 741). However, if the user wishes to receive advice from another coach, the user's request can be registered, and the coach can be changed accordingly.

  Next, the coach performs swing diagnosis while reproducing the swing video and watching the user's swing motion (step 750). For example, the user's swing is checked by dividing into items of “address”, “start-back swing”, “top-down swing”, “impact”, and “follow-finish”. Further, the swing angle is checked by using the automatic angle measurement step (display the shaft plane line and digitize the angle between the line and the horizontal reference line) in the flowchart of the second embodiment described above.

  FIG. 15 is an explanatory diagram showing an example of a swing diagnosis screen (first-time user diagnosis) according to the third embodiment of the present invention. User information registered as customer management information ("gender", "home", "age", "years of experience") and the coach information ("school school", "location", " "Contact", "Coach name", etc.). A shaft plane line is written in the user's swing video, and the angle between the line and the horizontal reference line is displayed. Also, in the comment entry field, “Commentary of advice points for transmitted videos from users, advice on user issues and problems, other coaching, etc.” can be entered as free comments. Also, by recording and sending voice comments, the coach's guidance content can be accurately conveyed. Furthermore, as information to be added, “school membership guidance”, “event information”, “other useful information for users”, and the like can be transmitted to the user.

  FIG. 16 is an explanatory diagram showing an example of a swing diagnosis screen (continuous use user diagnosis) according to the third embodiment of the present invention. The difference from the above-mentioned initial user diagnosis is that, in the case of continuous use user diagnosis, you can receive advice while comparing before-after comparison with past user videos and comparing videos other than yourself with sample videos (professional coach). it can.

  Next, the coach transmits advice / school information (step 760), and the user checks the advice / school information (step 770). When the user enters the school, coaching can be received at the school (steps 780 and 790). As a result, the user can expect the effect of improving the golf technology by receiving direct guidance by entering the school.

  Next, the user makes a paid application contract (step 800). Thereby, it is possible to continuously receive swing diagnosis and advice by moving image comparison. In addition, when a user enters a school, a swing video shot under the guidance of a coach at the school can be downloaded from the management server, and can be viewed without restrictions on place or time.

  As described above, the flowchart in the golf lesson support system according to the present invention has been described. However, since the above flowchart is an example of the operation of the system on the assumption that the user enters the school or the user makes a paid application contract, Other operation examples that are not assumed are described below.

FIG. 17 is a flowchart showing another operation example of the third embodiment of the present invention.
Hereinafter, the details of each step will be described sequentially.

  First, a user who has received an app promotion / spreading activity downloads a free application (step 900). Using this free application, the first trial user can take a swing video (steps 910 and 920), send the swing video once, and receive advice from any coach once. In the first case, it is necessary to register customer management information (address, name, etc.) first, and this customer management information and swing video data are managed simultaneously.

  Next, the user transmits a swing video (step 930). An example of the swing video transmission screen is the same as the content shown in FIG. 14. As customer management information, for example, user information (“gender”, “select button when using the residence / GPS function”, “ ”,“ Years of experience ”), and swing video data that the user wants to receive swing diagnosis is attached. In the comment entry field, you can enter “your issues / problems, other things you would like to coach” etc. with free comments. It is also possible to accurately convey the user's wishes by recording and transmitting a voice comment.

  Next, when swing video transmission is the first time, a coach arbitrarily selected from the coach information database registered in the management server performs swing diagnosis (step 940). For example, the user's swing is checked by dividing into items of “address”, “start-back swing”, “top-down swing”, “impact”, and “follow-finish”. Further, the swing angle is checked by using the automatic angle measurement step (display the shaft plane line and digitize the angle between the line and the horizontal reference line) in the flowchart of the second embodiment described above.

An example of the swing diagnosis screen (first-time user diagnosis) is the same as the content shown in FIG. 15, and the user information registered as customer management information (“gender”, “home”, “age”, “year of experience” )) And information on the coach in charge of performing the swing diagnosis (such as “affiliated school store”, “location”, “contact”, “coach name”) are displayed. A shaft plane line is written in the user's swing video, and the angle between the line and the horizontal reference line is displayed. Also, in the comment entry field, “Commentary of advice points for transmitted videos from users, advice on user issues / problems, other coaching, etc.” can be entered as free comments. Also, by recording and sending voice comments, the coach's guidance content can be accurately conveyed.

  Next, the coach transmits advice / comment information and the like (step 950), and the user checks the advice / comment information (step 960).

  Next, if the user who checked the advice / comment information on the user terminal wishes to continue using it, an online ticket is purchased (step 970). After purchasing this ticket, the user himself / herself selects a coach (step 922), and transmits a swing video to the coach (step 930). As a result, the user can continuously receive a swing diagnosis by the coach that he / she has selected, and the user can expect the effect of improving the golf technique by receiving the coach's instruction without entering the school.

An example of the swing diagnosis screen (continuous use user diagnosis) is the same as the content shown in FIG. 16, and the difference from the above-described initial user diagnosis is that before and after the past user video in the case of continuous use user diagnosis. You can receive advice while comparing videos other than yourself with comparisons and sample videos (professional coaches).

  In this way, customer management using images (still images or moving images) on a tablet computer can depart from the conventional concept of customer management and can be used for customer service itself, so that an answer can be given immediately in front of the customer. And by using images (still images or moving images) and counseling by various comparison methods, it is possible to clearly recognize the difference between before and after, and it has great industrial utility value that can promote continued visits. .

DESCRIPTION OF SYMBOLS 1 Tablet computer 2 Image input means 3 Display means
4 Storage unit 5 Central processing unit 6 Touch panel 7 Processing means 8 Adjustment means 10 Face (body)
11 Face (body)
20 Face (body) left half 21 Face (body) right half 22 Reverse image 23 of face (body) 21 Face (body) right half 30 Circle 31 Character 40 Left half of person 41 Enlarged face (body) of right half of person )
42 Left half of person 43 Enlarged face (body) of right half of person
44 43 Reduced person 50 Person 51 Person 52 Same as person 50 53 Same as person 51

Claims (5)

In the customer management system for using a tablet computer, the tablet computer image input means for inputting an image of the customer, a storage unit capable of storing data of the customer management information and the image, stored in the storage unit Adjustment means for moving image reproduction that matches the starting point, speed, and time of the moving image, processing means for processing the image captured by the image input means, display means for displaying the image processed by the processing means, and display by the display means A touch panel for performing an operation on the displayed portion, and can display a plurality of images captured by the image input means or processed by the processing means on the tablet computer in association with customer management information ,
The current captured image captured by the image input unit is displayed on the display unit, the existing image is processed as a transmission image by the processing unit, and the transmission image is displayed by the display unit to capture the current image. A step of performing an image transmission comparison so as to capture the image superimposed on the display means and the image,
Current or past images of the same object are stored in the storage unit, one image is inverted and displayed on the display means, and the other image is superimposed on the back surface and each image is shifted and displayed. By performing the inverse comparison of the image so as to show the past and the current comparison by making the current or past image one or the other image,
When aligning or overlapping the body videos to be compared with the conventional body videos, (1) adjust the starting point, size and aspect ratio without changing, and (2) adjust the speed of the video playback, Rewinding playback, and (3) adjusting the playback of moving images so that the moving images can be compared by adjusting the time to match the time scale when the shooting time varies. Customer management system with image comparison function. A golf lesson support system using a customer management system having an image comparison function according to claim 1 , wherein the user terminal is used by a user who is a general golfer, and the coach group used by a coach group to which a teaching professional belongs Connecting the terminal and the management server via a communication line, capturing a swing video at the user terminal and transmitting the swing video to the coach group terminal via the management server; In the case of a coach selected based on the user's local information from the registered coach information database or continuous use, the dedicated coach has a step of performing swing diagnosis and returning advice school information to the user terminal Utilize customer management system with image comparison function Golf lessons support system. 3. The customer management system having an image comparison function according to claim 2 , wherein when a user who has checked advice / school information at the user terminal makes a paid application contract, a swing diagnosis by a dedicated coach can be continuously received. Golf lesson support system using The golf using the customer management system with an image comparison function according to claim 2 , wherein when a user who has checked advice / school information at the user terminal enters the school, the user can receive coaching at the school. Lesson support system. A golf lesson support system using a customer management system having an image comparison function according to claim 1 , a user terminal used by a general golfer user, a coach terminal used by a coach of a teaching professional, and management Connecting to a server via a communication line, shooting a swing video with the user terminal, and transmitting the swing video to the coach terminal via the management server; in the case of first use, the coach registered with the management server If the coach selected arbitrarily from the information database has a step of performing swing diagnosis and returning advice information to the user terminal, and the user who checked the advice information on the user terminal wishes to continue using the online ticket, After purchasing the user, the user chooses the coach and continues Golf lessons support system using the customer management system that includes an image comparison function which is characterized in that it is subjected to the swing diagnosis.

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