JP6139433B2 - Visit management system, visit management device, visit management method, visit management program, recording medium - Google Patents

Description

  The present invention relates to a visit management system, a visit management apparatus, a visit management method, a visit management program, and a recording medium for managing visits to a parking lot.

  Patent document 1 etc. are known as a prior art which manages a parking lot, and the technique of patent document 1 permits or refuses the parking of the temporary use vehicle to the vacant parking space when a registered vehicle leaves. This is a technology that makes efficient use of parking lots.

JP 2009-271712 A

  The prior art of Patent Document 1 is a technique for efficiently using a parking lot. There are other conventional technologies related to parking lot management, but it focuses on improving the efficiency and convenience of parking lots, such as efficient guidance to parking spaces and shortening waiting times at parking lots. It was not linked to the service that users of the parking lot received after parking the vehicle.

  An object of the present invention is to enable a customer to provide a high-quality service to a parking lot user who parks a vehicle in a parking lot of a commercial facility.

  The visit management system of the present invention has a visit management device and a visit confirmation device connected to a network, and manages the visit to the parking lot. The attendance management apparatus includes a notification receiving unit, a visit information receiving unit, a recording / display unit, a notification information searching unit, and a notification information transmitting unit. The visit confirmation device includes a visit information acquisition unit and a visit information transmission unit. The notification receiving unit receives at least information that specifies the parking lot user, the notification destination, the notification timing, and the notification content as the notification information. The visit information receiving unit receives at least information for identifying the parking lot user as the visit information from the visit confirmation device. The recording / display unit records the notification information and displays the recorded notification information in response to the request. The notification information search unit searches for notification information for the same parking lot user as the parking lot user of the visit information. When the notification information search unit finds the notification information, the notification information transmission unit transmits the notification content at the notification timing to the notification destination specified by the notification information. A visit information acquisition part acquires the information which identifies the parking lot user who visited the parking lot. A visit information transmission part transmits the information which identifies the parking lot user which the visit information acquisition part acquired to a visit management apparatus as visit information.

  According to the visit management system of the present invention, for each parking lot user who has visited the parking lot, any notification content is sent to any notification destination (customer required for each parking lot user) at an arbitrary timing. it can. Accordingly, the customer service can provide a high-quality service.

The figure which shows the structural example of the visit management system of this invention. The figure which shows the processing flow of notification information reception of the visit management system of this invention. The figure which shows the processing flow from the visit of the visit management system of this invention to notification information transmission / reception.

  Hereinafter, embodiments of the present invention will be described in detail. In addition, the same number is attached | subjected to the structure part which has the same function, and duplication description is abbreviate | omitted.

  FIG. 1 shows a configuration example of a visit management system of the present invention. FIG. 2 shows a processing flow for receiving notification information in the attendance management system of the present invention, and FIG. The visit management system 10 includes a visit management device 100 connected to a network 500 and one or more visit confirmation devices 200-1 to 200-K, and manages the visit to the parking lot. In addition, communication with the customer terminals 400-1 to 400 -M is possible via the network 500. K and M are integers of 1 or more, k is an integer of 1 to K, and m is an integer of 1 to M. In addition, the customer service terminal 400-m is not limited to a terminal possessed by a person who serves customers directly, but a person who indirectly provides services to customers (for example, a person who manages a customer or an assistant) Terminal etc. possessed by the person). In addition, “parking lot user” and “customer” are mixed in the statement, but they are used separately when explaining in the sense of a person using the parking lot and when explaining in the sense of a customer for customers. Just the same person (customer who uses the parking lot).

  The visit management device 100 includes a notification receiving unit 110, a visit information receiving unit 130, a recording / displaying unit 190, a notification information searching unit 140, and a notification information transmitting unit 150. The visit confirmation device 200-k includes a visit information acquisition unit 210-k and a visit information transmission unit 220-k. In addition, since the attendance management device 100 is a device that manages the attendance to the parking lot, the attendance management device 100 may have functions such as the number of empty parking spaces as in the case of a general parking lot management device. Since the function is not directly related to the present invention, the description is omitted.

  The customer service terminal 400-m includes a notification content transmission unit 410-m and a notification content reception unit 420-m. The customer terminal 400-m can transmit and receive notification information such as wireless and wired smartphones, personal computers, intercoms, and smart glasses, and characters, images, movies, voices, and the like of home pages. For example, in the case of a smartphone, notification information including characters and images is transmitted and in the case of an income, notification information including sound is transmitted and received. You can also send and receive video and audio from the vehicle in real time with smart glasses. The information to be transmitted may include information for specifying the customer service terminal 400-m. The notification content transmission unit 410-m of the customer service terminal 400-m transmits at least information identifying the parking lot user, the notification destination, the notification timing, and the notification content to the visit management device 100 as notification information (S410-m). ). The notification receiving unit 110 receives the notification information and records it in the recording / display unit 190 (S110). In addition, when there are a plurality of parking lots to be managed, the notification information may include information for specifying one or more parking lots. Steps S410-m and S110 may be executed by displaying the homepage provided by the attendance management apparatus 100 on the customer terminal 400-m and filling in the homepage. As the “information for identifying the parking lot user”, it is desirable to use the vehicle number of the vehicle that the parking lot user usually uses, but it may be a name, a predetermined customer number, or the like. However, it is not limited to these. In the “notification destination”, the address of the customer terminal 400-m may be registered. The customer A may register the address of the customer terminal of another customer B. The “information for specifying the notification destination” may be the address itself or a number for specifying the address, and may not be limited to these as long as the notification destination can be specified. The “notification timing” has various timings such as 30 minutes before the scheduled delivery time when the visit information is received. “Notification content” includes a message that informs that a VIP customer has arrived, a message that a VIP customer is expected to return in about 30 minutes, and a visitor who has had a problem in the past. There are messages to inform you. When a plurality of notification destinations are registered, the notification contents may be changed for each notification destination. For example, a message instructing to pick you up at the entrance may be sent to the customer service terminal 400-1, and a message instructing to prepare a drink in the reception room may be sent to the customer service terminal 400-2. By repeating steps S410-m and S110, a plurality of pieces of notification information are recorded in the recording / display unit 190. The recording / display unit 190 displays the notification information recorded in response to a request from the operator of the attendance management apparatus 100 or the customer terminal 400-m.

  The visit information acquisition part 210-k of the visit confirmation apparatus 200-k acquires the information which identifies the parking lot user who visited the parking lot (S210-k). For example, the visit information acquisition unit 210-k may include a camera and a computer, and may recognize the vehicle number of a vehicle entering the parking lot. Information that identifies the parking lot user who came to the parking lot may be acquired by passing a card etc. that can identify the individual to the parking lot user in advance and reading the information of the card when entering the parking lot . Moreover, even if it is other than these acquisition methods, the information which can identify the parking lot user who visited has only to be obtained. The visit information transmission part 220-k transmits the information which identifies the parking lot user which the visit information acquisition part 210-k acquired to the attendance management apparatus 100 as visit information (S220-k). The visit information receiving unit 130 receives at least information for identifying the parking lot user as the visit information from the visit confirmation device 200-k (S130). In addition, when there are a plurality of parking lots to be managed, information for specifying the parking lot may be included in the visit information. At this time, information for identifying the visit confirmation device 200-k that has transmitted the visit information may be used as “information for identifying a parking lot”.

  When the visit information receiving unit 130 receives the visit information, the notice information search unit 140 of the visit management device 100 searches for the notice information for the same parking lot user as the parking lot user of the visit information (S142). In addition, when there are multiple parking lots to be managed, the notification information includes information for identifying one or more parking lots, and the visit information includes information for identifying the parking lots. Yes. The notification information search unit 140 performs a search within a range of notification information including information that identifies the same parking lot as the parking lot of the visit information. That is, the notification information in which both the parking lot and the parking lot user match is searched.

  When the notification information search unit 140 finds the notification information, the notification information transmission unit 150 sends the notification content at the notification timing to the notification destination specified by the notification information, and receives the notification information of the customer terminal 400-m. The unit 420-m receives the notification content (S154, S454). For example, when managing a plurality of parking lots, when a customer who has a problem in a commercial facility adjacent to the parking lot A visits one of the parking lots B, C, D, the parking lot B, It is set so that customer information (contents of trouble, precautions for handling, etc.) is sent to one of the customer service terminals b, c, d of the customer service representatives of commercial facilities adjacent to C, D. If such notification information is received, the customer information can be transmitted to the customer service terminal of the customer service representative c when the customer visit information that the customer has visited the parking lot C is received. Therefore, in the case of a chain store that develops stores in a plurality of locations, important information in one store can be shared within the chain store. Also, if you send a message to the person responsible for the commercial facility about 30 minutes before the scheduled date and time of the customer who is a VIP, the person responsible for the commercial facility will greet you when the VIP returns (for example, in a car park). It is also possible to do.

  According to the visit management system 10, the customer service can recognize that the customer has come to the commercial facility. Moreover, arbitrary notification contents can be transmitted to an arbitrary notification destination (a customer who is necessary for each parking lot user) at an arbitrary timing for each parking lot user who has visited the parking lot. Accordingly, the customer service can provide a high-quality service.

[Program, recording medium]
The various processes described above are not only executed in time series according to the description, but may also be executed in parallel or individually as required by the processing capability of the apparatus that executes the processes. Needless to say, other modifications are possible without departing from the spirit of the present invention.

  Further, when the above-described configuration is realized by a computer, processing contents of functions that each device should have are described by a program. The processing functions are realized on the computer by executing the program on the computer.

  The program describing the processing contents can be recorded on a computer-readable recording medium. As the computer-readable recording medium, for example, any recording medium such as a magnetic recording device, an optical disk, a magneto-optical recording medium, and a semiconductor memory may be used.

  The program is distributed by selling, transferring, or lending a portable recording medium such as a DVD or CD-ROM in which the program is recorded. Furthermore, the program may be distributed by storing the program in a storage device of the server computer and transferring the program from the server computer to another computer via a network.

  A computer that executes such a program first stores, for example, a program recorded on a portable recording medium or a program transferred from a server computer in its own storage device. When executing the process, the computer reads a program stored in its own recording medium and executes a process according to the read program. As another execution form of the program, the computer may directly read the program from a portable recording medium and execute processing according to the program, and the program is transferred from the server computer to the computer. Each time, the processing according to the received program may be executed sequentially. Also, the program is not transferred from the server computer to the computer, and the above-described processing is executed by a so-called ASP (Application Service Provider) type service that realizes the processing function only by the execution instruction and result acquisition. It is good. Note that the program in this embodiment includes information that is used for processing by an electronic computer and that conforms to the program (data that is not a direct command to the computer but has a property that defines the processing of the computer).

  In this embodiment, the present apparatus is configured by executing a predetermined program on a computer. However, at least a part of these processing contents may be realized by hardware.

DESCRIPTION OF SYMBOLS 10 Visit management system 100 Visit management apparatus 110 Notification reception part 130 Visit information reception part 140 Notification information search part 150 Notification information transmission part 190 Recording / display part 200-k Visit confirmation apparatus 210-k Visit information acquisition part 220-k Visit information Transmission unit 400-m Customer service terminal 500 network

Claims (6)

Has a connected visitors management apparatus to the network coming confirmation device, have rows manage coming to multiple parking a Visitor management systems that inform contents customer terminal as a notification destination,
The attendance management device
A notification reception unit that receives at least information on a parking lot user, a notification destination, a notification timing, a notification content, and one or more parking lots as notification information;
A visit information receiving unit for receiving at least information for identifying a parking lot user and a parking lot as visit information from the visit confirmation device;
A recording / display unit for recording the notification information and displaying the recorded notification information;
Notification information search for searching for notification information for the same parking lot user as the parking information of the visit information within the range of the notification information including information identifying the same parking lot as the parking lot of the visit information And
When the notification information search unit finds notification information, a notification information transmission unit that sends notification contents at a notification timing to a notification destination specified by the notification information;
With
The visit confirmation device is
A visit information acquisition unit for acquiring information for identifying a parking lot user who has visited the parking lot;
Visitor management system comprising said visitor information information acquisition unit to identify the parking lot acquired parking's visitor information transmitting unit that transmits to the visitor management device as coming information. A claim 1 Symbol placement Visitor management system,
The information for identifying the parking lot user is a vehicle number,
The attendance information acquisition unit recognizes a vehicle number. Is connected to the network, you have rows manage coming to multiple parking a visitors management apparatus for sending a notification contents customer terminal as a notification destination,
A notification reception unit that receives at least information on a parking lot user, a notification destination, a notification timing, a notification content, and one or more parking lots as notification information;
A visit information receiving unit that receives at least information that identifies the parking lot user who has visited the parking lot and the parking lot as the visit information;
A recording / display unit for recording the notification information and displaying the recorded notification information;
Notification information search for searching for notification information for the same parking lot user as the parking information of the visit information within the range of the notification information including information identifying the same parking lot as the parking lot of the visit information And
When the notification information search unit finds notification information, a notification information transmission unit that sends notification contents at a notification timing to a notification destination specified by the notification information;
A visit management device comprising: Using the connected visitors management apparatus to the network coming confirmation device, you have rows manage coming to multiple parking a visitors management method for sending the notification content of the customer's terminal as the notification destination,
The attendance management device is
A notification accepting step for receiving at least a parking lot user, a notification destination, a notification timing, a notification content, and information specifying one or more parking lots as notification information;
A visit information receiving step for receiving information identifying at least a parking lot user and a parking lot as visit information from the visit confirmation device;
Notification information search for searching for notification information for the same parking lot user as the parking information of the visit information within the range of the notification information including information identifying the same parking lot as the parking lot of the visit information Steps,
When the notification information search step finds notification information, a notification information transmission step of sending notification contents at a notification timing to a notification destination specified by the notification information;
Run
The visit confirmation device is
A visit information acquisition step for acquiring information for identifying a parking lot user who has visited the parking lot;
A visit management method for executing a visit information transmitting step of transmitting information specifying the parking lot user and the parking lot acquired in the visit information acquisition step to the visit management device as visit information. A visit management program for causing a computer to function as the visit management device according to claim 3 . A computer-readable recording medium on which the visit management program according to claim 5 is recorded.

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