JP6134302B2 - Service management server and service management method - Google Patents

Description

  The present invention relates to a service management server that manages a service of an electrical appliance used by a user, and a service management method.

  In recent years, portable terminals called smartphones and tablets have become widespread. Usually, these mobile terminals have a built-in SIM (Subscriber Identity Module) card, and an exchange or the like specifies a telephone number based on a unique ID stored in the SIM card.

  Since the unique ID of this SIM card can also be used as an identifier for specifying the user who uses the mobile terminal, it is also used for user authentication (see, for example, Patent Document 1).

JP 2013-186549 A

  According to Patent Document 1, a payment process is disclosed with increased security by using a SIM card number for identity verification of a user who uses a gift card.

  However, in the method of Patent Document 1, since the system is built on the assumption that the SIM card and the mobile terminal (the user who uses the mobile phone) correspond one-to-one, the case where the mobile terminal or the SIM card is replaced. Can not respond.

  On the other hand, the function of a mobile terminal has been limited so that only a SIM card provided by a specific communication carrier (carrier) can be used for one mobile terminal. Therefore, since one mobile terminal and a SIM card correspond to each other on a one-to-one basis, the technique as disclosed in Patent Document 1 is effective to some extent. This is a restriction function called SIM lock, but in recent years, the SIM lock has been released, and there has been a situation where the mobile terminal and the unique ID of the SIM do not necessarily correspond one-to-one. For example, when the mobile terminals are the same and only the SIM card is exchanged, the method of Patent Document 1 is expected to cause confusion in the payment process.

  On the other hand, since the mobile terminal and the SIM card do not correspond one-on-one, the service is affected. For example, a hardware guarantee service for portable terminals provides guarantee for each terminal. Here, the guarantee company guarantees one terminal, but if it is replaced with another terminal, the SIM card can be used even if the terminal is replaced, even if a new warranty contract is desired. If they are the same, the guarantee company cannot recognize that the terminal has been replaced, and the new terminal can receive the guarantee service.

  Furthermore, there are cases in which settings (for example, incoming call / mail settings, character size, installed applications, etc.) made on a certain mobile terminal are to be carried over to the newly exchanged mobile terminal with the same settings. At present, it is required to make the same setting again for a new portable terminal.

  In view of these problems, the present invention uses a unique ID that identifies an electrical appliance such as a mobile terminal and an ID that identifies the electrical appliance itself, so that the electrical appliance owned by the user or the electrical appliance It is an object of the present invention to provide a service management server and a service management method capable of managing electrical appliance contracts and setting services even when a card specifying a telephone number is exchanged.

  The present invention provides the following solutions.

The invention according to the first feature is a service management server that is communicably connected to an electrical appliance,
A unique ID for identifying a telephone number from a predetermined electrical appliance, an ID receiving means for receiving the unique ID of the predetermined electrical appliance itself,
ID storage means for storing the unique ID for identifying the received telephone number, the unique ID of the electric appliance itself, and the contract data of the user who uses the electric appliance, in association with each other;
When the unique ID for identifying the telephone number of one electrical appliance and the other electrical appliance is the same, and the unique ID of the electrical appliance itself is different from the unique ID of the other electrical appliance itself, Contract reference means for referring to the user's contract data;
A service management server is provided.

  According to the first aspect of the invention, the service management server receives the unique ID for identifying the telephone number from the predetermined electrical appliance and the unique ID of the predetermined electrical appliance itself, and identifies the received telephone number. The unique ID, the unique ID of the electric appliance itself, and the contract data of the user who uses the electric appliance are stored in association with each other, and the unique ID for identifying the telephone number of one electric appliance and the other electric appliance is the same. In addition, when the unique ID of one electrical appliance itself is different from the unique ID of another electrical appliance itself, the user's contract data is referred to.

  Here, the invention according to the first feature is a server category, but the same actions and effects corresponding to the category are exhibited in other categories such as methods.

The invention according to the second feature is a service management server that is communicably connected to an electrical appliance,
A service management server connected to an electrical appliance so as to be communicable,
A unique ID for identifying a telephone number from a predetermined electrical appliance, an ID receiving means for receiving the unique ID of the predetermined electrical appliance itself,
ID storage means for storing the unique ID for identifying the received telephone number, the unique ID of the electric appliance itself, and the contract data of the user who uses the electric appliance, in association with each other;
The unique ID of one electrical appliance and the other electrical appliance itself is the same, and the unique ID that identifies the telephone number of the one electrical appliance and the unique ID that identifies the telephone number of the other electrical appliance are A service management server comprising contract reference means for referring to the contract data of the user when different is provided.

  According to the second aspect of the invention, the service management server connected so as to be communicable with the electrical appliance receives the unique ID for identifying the telephone number from the predetermined electrical appliance and the unique ID of the predetermined electrical appliance itself. The unique ID for identifying the received telephone number, the unique ID of the electrical appliance itself, and the contract data of the user who uses the electrical appliance are stored in association with each other, and the uniqueness of one electrical appliance and the other electrical appliance itself is stored. When the ID is the same and the unique ID that specifies the telephone number of one electrical appliance is different from the unique ID that specifies the telephone number of another electrical appliance, the user's contract data is referred to.

  Here, the invention according to the second feature is a server category, but in other categories such as methods, the same actions and effects according to the category are exhibited.

The invention according to the third feature is a service management server that is communicably connected to an electrical appliance,
A unique ID for identifying a telephone number from a predetermined electrical appliance, an ID receiving means for receiving the unique ID of the predetermined electrical appliance itself,
ID storage means for storing the unique ID for identifying the received telephone number, the unique ID of the electric appliance itself, and the contract data of the user who uses the electric appliance, in association with each other;
When the unique ID for identifying the telephone number of one electrical appliance and the other electrical appliance is the same, and the unique ID of the electrical appliance itself is different from the unique ID of the other electrical appliance itself, Setting reference means for referring to the setting data of the user;
There is provided a service management server comprising: setting data transmitting means for transmitting the setting data to the other electrical appliance.

  According to the third aspect of the invention, the service management server connected to be able to communicate with an electrical appliance has a unique ID that identifies a telephone number from the predetermined electrical appliance, and a unique ID of the predetermined electrical appliance itself. And stores the received unique ID for identifying the received telephone number, the unique ID of the electric appliance itself, and the contract data of the user who uses the electric appliance, in association with each other. When the unique ID for identifying the telephone number is the same and the unique ID of one electrical appliance is different from the unique ID of the other electrical appliance itself, the setting data of the user is referred to by referring to the setting data of the user Send to other appliances.

  Here, the invention according to the third feature is a server category, but the same actions and effects corresponding to the category are exhibited in other categories such as methods.

  ADVANTAGE OF THE INVENTION According to this invention, even if it is a case where the electric appliance which the user using an electric appliance owns or the card | curd which specifies a telephone number is replaced | exchanged, it is possible to manage the contract and setting service of an appliance.

FIG. 1 is an overall configuration diagram of a service management system 1. FIG. 2 is a functional block diagram of the electrical appliance 10 and the service management server 200. FIG. 3 is a flowchart of service management processing executed by the electrical appliance 10 and the service management server 200. FIG. 4 is a table showing an example of the ID correspondence table. FIG. 5 is a table showing an example of the service correspondence table. FIG. 6 is an example of a screen of the electrical appliance 10 that displays contract data. FIG. 7 is an example of a confirmation screen image for reflecting setting data.

  Hereinafter, the best mode for carrying out the present invention will be described with reference to the drawings. This is merely an example, and the technical scope of the present invention is not limited to this.

[System configuration of service management system 1]
FIG. 1 is a system configuration diagram of a service management system 1 which is a preferred embodiment of the present invention. The service management system 1 includes electrical appliances 10a and 10b (hereinafter simply referred to as 10), a service management server 200, and a public line network 3 (Internet network, third generation, fourth generation communication network) connecting these devices. Etc.).

  The electrical appliance 10 has the functions described later, can perform data communication, and is an electrical appliance for home use or business use. The electrical appliance 10 may be, for example, an information home appliance such as a smartphone, a tablet terminal, a netbook terminal, a slate terminal, an electronic book terminal, a portable music player, in addition to a portable terminal, a cellular phone, and a portable information terminal. In addition to computers, refrigerators, audio, speakers, washing machines, routers, televisions, printers, multifunction devices, heaters, air conditioners, telephones, recording media recording / playback devices. These electrical appliances 10 have a function of communicating using a protocol such as TCP / IP.

  The service management server 200 is a server having functions to be described later, and manages a service provided by a user who uses the electrical appliance 10.

[Description of each function]
The configuration of each device will be described with reference to FIG.

  The electrical appliance 10 includes a CPU (Central Processing Unit), a RAM (Random Access Memory), a ROM (Read Only Memory), and the like as the control unit 11, and a device for enabling communication with other devices as the communication unit 12. For example, a device compatible with WiFi (Wireless Fidelity) compliant with IEEE 802.11 is provided. Further, a hardware interface capable of realizing GPS (Global Positioning System) may be provided.

  The communication unit 12 includes a SIM card (Subscriber Identity Module Card) for specifying the telephone number of the electrical appliance 10, and a unique ID (SIM ID) is stored in the SIM card.

  In addition, the electrical appliance 10 includes, as the input / output unit 14, a display unit that outputs and displays data and images controlled by the control unit. The input / output unit 14 receives data and messages received from the service management server 200 (to be described later). Message regarding contract data and setting data), and a response to the displayed message is received as input from the user.

  In the electrical appliance 10, the control unit 11 reads the predetermined program, thereby realizing the product ID transmission module 15 and the SIM ID transmission module 16 in cooperation with the communication unit 12. In the electrical appliance 10, the contract output module 17 and the setting output module 18 are realized in cooperation with the input / output unit 14 by the control unit 11 reading a predetermined program.

  The program read in the electrical appliance 10 may be an application program installed in the electrical appliance 10. The application program may have a function of registering user information of a user who operates the electrical appliance 10 at the time of installation. That is, the electrical appliance 10 appropriately inputs an email address, a short message address, a telephone number, a product ID, an ID associated with an application, etc. for receiving data transmitted from the service management server 200 from the user. Is transmitted to the service management server 200 and registered.

  As with the electrical appliance 10, the service management server 200 includes a CPU, RAM, ROM, and the like as the control unit 201, and can be connected as a communication unit 202 using, for example, a WiFi-compatible device compliant with IEEE 802.11 or a wired cable. A device that realizes data communication with another computer, such as The service management server 200 includes a data storage unit such as a hard disk, a semiconductor memory, a recording medium, or a memory card as the storage unit 203 that stores data, files, and database tables.

  In the service management server 200, when the control unit 201 reads a predetermined program, the ID reception module 205 and the setting data transmission module 206 are realized in cooperation with the communication unit 202. Further, in the service management server 200, the control unit 201 reads a predetermined program, thereby realizing an ID storage module 207, a contract reference module 208, and a setting reference module 209 in cooperation with the storage unit 203.

  The contract data database 210 and the setting data database 211 may be external database servers. The contract data database 210 stores contract data, accepts access to the contract reference module 208, and the setting data database 211 stores the contract data. , The setting data is stored, and the access of the setting reference module 209 is accepted.

[Service management processing]
FIG. 3 is a flowchart of service management processing executed by the electrical appliance 10 and the service management server 200. The processing performed by the module of each device described above will be described together with this processing.

  First, the electrical appliance 10 accepts installation of an application program that realizes the module (step S01). When the installation is completed, the product ID transmission module 15 acquires the hardware ID (serial number) of the product itself, and transmits the acquired ID of the product itself to the service management server 200. At the same time, the SIM ID transmission module 16 acquires a SIM ID for specifying the telephone number of the electrical appliance 10, and transmits the acquired SIM ID to the service management server 200 (step S02).

  The ID receiving module 205 of the service management server 200 receives the ID of the product itself and the SIM ID, and the ID storage module 207 stores these in association with each other (step S03). Furthermore, the ID storage module 207 stores these IDs in association with the contract data of the user who owns the electrical appliance 10 (step S04). An example in which these are stored in association with each other is the ID correspondence table shown in FIG. The ID correspondence table is stored in the storage unit 203 of the service management server 200.

  Here, the contract data may be warranty contract conditions for the hardware of the electrical appliance 10 as shown in FIG. The contract data is input from the user at an arbitrary timing. For example, separately from the above application program, contract conditions are selectively output from another application program (for example, a terminal guarantee application etc.). Can be stored in the contract data database 210 by the service management server 200 receiving the above.

  Here, for the following description, it is assumed that the electric appliance 10b is an electric appliance having a product ID different from that of the electric appliance 10a, and the SIM card used in the electric appliance 10a is inserted. Therefore, the SIM ID of the electric appliance 10b is the same as that of the electric appliance 10a.

  Next, the electrical appliance 10a accepts installation of an application that realizes the above-described module (step S05). Processing similar to steps S01 and S02 is performed, and the product ID and SIM ID of the electrical appliance 10b are transmitted to the service management server 200 (step S06).

  The contract reference module 208 of the service management server 200 confirms whether or not the received appliance 10b having the same SIM ID exists in the ID correspondence table (step S07). If there is an identical item (step S07: “YES”), the process proceeds to step S08. If there are no identical items (step S07: “NO”), the service management server 200 ends the process, and step S09 is not executed in the electrical appliance 10b. In this example, since the same SIM ID as that of the electric appliance 10b is registered in advance by the electric appliance 10a, it is determined that there is the same SIM ID as that of the electric appliance 10a (step S07: “YES”).

  In step S08, the contract reference module 208 refers to the service correspondence table and refers to contract data having the same SIM ID (step S08). For example, if the SIM ID is “XXX-XXX3” in the ID correspondence table and the service number is 2, the service correspondence table is referenced, and up to two appliances 10 can be guaranteed with the same SIM ID. Within range.

  Next, the service management server 200 transmits the referenced contract data to the electrical appliance 10b, and the contract output module 17 of the electrical appliance 10b receives the received contract data, and as shown in FIG. Output to the screen (step S09). The screen image shown in FIG. 6 is a diagram that prompts the user to register a new electrical appliance 10b as a contract guarantee because the service number 2 is a contract that guarantees up to two products. When the user operates “YES” and “NO” to be displayed, new contract data is updated and registered in the service management server 200.

  In the example of FIG. 3 described above, the electrical appliance 10b having the same SIM ID as that of the electrical appliance 10a has been described. However, the electrical appliance 10a may include a different SIM card and access the service management server 200. , May be similar. In this case, the service management server 200 receives a SIM ID having the same product ID but different, without performing the installation process in step S05. Similarly, when the determination is made in step S07 and the contract data is referred to, for example, in the service correspondence table, in the case of service number 3, even if the SIM ID is different, if the same electrical product is used, the contract guarantee The contract data to that effect is transmitted to the electrical appliance 10a, and a message is output.

[Setting data processing]
In the case where the same SIM ID is used for different product IDs, it is desirable to execute the following processing. Data set in advance in the appliance 10a (environment setting, display output setting, input setting, application setting, etc. of the appliance 10a) is stored in the storage unit 203 or the setting data database 211 of the service management server 200. Next, when the same SIM ID is used for different product IDs, the setting reference module 209 checks whether the setting of the electrical appliance 10a is reflected in the electrical appliance 10b. The module 206 transmits the stored setting data to the electric appliance 10b, and reflects the same setting as that of the electric appliance 10a.

  Here, as shown in FIG. 7, the setting output module 18 may display a message for confirming that the setting of the electrical appliance 10a is reflected on the user once. That is, the setting output module 18 outputs setting data and a message related to the setting data as appropriate. Such setting data processing may be performed alone, or may be executed after referring to the contract described above.

  In the above description, the user ID has not been described. However, the application program accepts input of the user ID, associates the product ID, SIM ID, and user ID, and refers to the ID correspondence table and the service correspondence table. May be.

  The means and functions described above are realized by a computer (including a CPU, an information processing apparatus, and various terminals) reading and executing a predetermined program. The program is provided in a form recorded on a computer-readable recording medium such as a flexible disk, CD (CD-ROM, etc.), DVD (DVD-ROM, DVD-RAM, etc.), for example. In this case, the computer reads the program from the recording medium, transfers it to the internal storage device or the external storage device, stores it, and executes it. The program may be recorded in advance in a storage device (recording medium) such as a magnetic disk, an optical disk, or a magneto-optical disk, and provided from the storage device to a computer via a communication line.

  As mentioned above, although embodiment of this invention was described, this invention is not limited to these embodiment mentioned above. The effects described in the embodiments of the present invention are only the most preferable effects resulting from the present invention, and the effects of the present invention are limited to those described in the embodiments of the present invention. is not.

  1 service management system, 10a, b appliance, 200 service management server

Claims (1)

A service management server connected to an electrical appliance so as to be communicable,
A unique ID for identifying a telephone number from a predetermined electrical appliance, an ID receiving means for receiving the unique ID of the predetermined electrical appliance itself,
ID storage means for storing the unique ID for identifying the received telephone number, the unique ID of the electric appliance itself, and the contract data of the user who uses the electric appliance, in association with each other;
The unique ID of one electrical appliance and the other electrical appliance itself is the same, and the unique ID that identifies the telephone number of the one electrical appliance and the unique ID that identifies the telephone number of the other electrical appliance are Contract reference means for referring to the user contract data when different, and
A service management server comprising: