JP6115048B2 - Workflow system, workflow system control method, and program - Google Patents

Description

  The present invention relates to a workflow system capable of delegating workflow processing to a proxy approver and capable of electronically notifying contents relating to delegation.

  Conventionally, in a workflow system, when a case cannot be processed (approval, denial, voting, etc.) due to reasons such as absence, processing is delegated to a preset proxy processor.

  Patent Document 1 proposes a system that automatically selects the most appropriate approver at that time by grasping the enrollment status of the approver and the proxy approver, and sends an e-mail to the optimal approver. Used approval request emails are sent.

JP 2011-113331 A

  According to Patent Document 1, when an approver is absent, the process automatically shifts to another optimal approver, and when the approver's presence status is changed, the process can automatically shift. It becomes. This makes it possible to automatically select the most appropriate circulator when the matter is circulated to the approver or when the approver's attendance status changes, thereby preventing delays in business processing due to the retention of the workflow circulation. Is possible.

  In the technique of Patent Document 1, an optimum approver at that time is automatically selected, and a notification to that effect is sent by e-mail. It is possible to know the case.

  However, when the processor that is the delegation source returns, how much processing the proxy processor has performed while you are absent, and how many cases the proxy processor has not yet processed There was a problem that the processing status was not easily understood.

  Therefore, an object of the present invention is to provide a workflow system capable of easily grasping the processing status of a case processed by a proxy processor while a processor who is a delegation source is absent.

A workflow system capable of delegating and setting a proxy process for a matter to a delegation destination user, and a delegation at the start of the delegation source user's absence period, and a delegation period storage unit for storing a non-existence period of the delegation source user of the delegation process A first unprocessed matter extracting unit that extracts an unprocessed matter of the original user for each delegation destination user; and a second unprocessed item of extracting an unprocessed matter of the delegating source user at the end of the absence period of the delegating source user Along with the start of the case extraction means, the proxy processing status extraction means for extracting the status of the proxy processing performed by the delegation destination user during the absence period of the delegation source user, and the absence period of the delegation source user The first notification means for notifying the delegation destination user of the unprocessed case of the delegation source user extracted by the first unprocessed case extraction means, and the absence period of the delegation source user being terminated With it, the second of the delegated user in said delegating user absent periods extracted by untreated Proposal and the alternate processing status extracting means delegating user extracted by untreated projects extracting means went And second notification means for notifying the delegation source user in an identifiable manner.

  According to the present invention, it is possible to provide a workflow system capable of easily grasping the processing status of a matter processed by a proxy processor while a processor who is a delegation source is absent.

It is an example of the structure of the workflow system in embodiment of this invention. It is a hardware block diagram of the workflow server in embodiment of this invention. It is a functional lineblock diagram of a workflow system in an embodiment of the present invention. It is a figure which shows an example of the activity of the workflow in embodiment of this invention. It is a figure which shows an example of the time chart which concerns on the delegation of the workflow system in embodiment of this invention. It is a figure which shows an example of the delegation setting screen of the workflow system in embodiment of this invention. It is a figure which shows an example of the absent period setting screen of the workflow system in embodiment of this invention. It is a figure which shows an example of the process waiting item list screen at the time of the absence start of the workflow system in embodiment of this invention. It is a figure which shows an example of the item screen regarding the purchase of the workflow system in embodiment of this invention. It is a figure which shows an example of the process waiting item list screen at the time of the absence end of the workflow system in embodiment of this invention. It is a figure which shows an example of the tracking case list screen of the workflow system in embodiment of this invention. It is a figure which shows an example of the separate case progress screen of the workflow system in embodiment of this invention. It is a flowchart which shows an example of the process at the time of the absence period start of the workflow system in embodiment of this invention. It is a flowchart which shows an example of the process at the time of the absence period of the workflow system in embodiment of this invention. It is a flowchart which shows an example of the transmission process of the process request mail of the workflow system in embodiment of this invention. It is a figure which shows an example of the proxy request mail of the workflow system in embodiment of this invention. It is a figure which shows an example of the alternative process condition of the workflow system in embodiment of this invention.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

  FIG. 1 is a diagram showing a configuration of a workflow system according to an embodiment of the present invention.

  In FIG. 1, in the workflow system, at least one workflow server 101 and a workflow client 102 are connected via a network. In this embodiment, the workflow client 102 is composed of a plurality of units.

  The user makes a workflow progress request to the workflow server 101 from the workflow client 102 using, for example, a web browser or client software.

  The workflow server 101 performs processing in response to a request from the workflow client 102 and management of matters, and transmits results to the workflow client 102 if necessary. The communication between the workflow server 101 and the workflow client 102 may be a normal HTTP request or a web service request using SOAP or the like.

  FIG. 2 is a diagram illustrating a hardware configuration of various terminals according to the embodiment of the present invention.

  The present invention can be applied to the workflow server 101 and the workflow client 102 constituting the workflow system.

  In FIG. 2, the CPU 201 comprehensively controls each device connected to the system bus 204. The ROM 203 or the external memory 211 stores an operating system (OS) that is a control program of the CPU 201 and programs for realizing various functions described later of each server or each client.

  The RAM 202 functions as a main memory, work area, temporary save area, and the like for the CPU 201.

The input controller 205 controls input from the input unit 209. Examples of the input unit 209 include a pointing device such as a keyboard and a mouse in a terminal such as a server or a client.

  The external memory controller 207 controls access to the external memory 211 that stores a boot program, various applications, font data, user files, edit files, printer drivers, and the like. In addition, various tables and parameters for realizing various functions of each server or each client are stored. Examples of the external memory 211 include a hard disk (HD), a floppy (registered trademark) disk (FD), a compact flash (registered trademark) connected to a PCMCIA card slot via an adapter, and smart media.

  The communication I / F controller 208 executes communication control processing with an external device via the network 213.

  A program 212 for realizing the present invention is recorded in the external memory 211 and is executed by the CPU 201 by being loaded into the RAM 202 as necessary.

  FIG. 3 is a functional configuration diagram of the workflow system according to the embodiment of the present invention.

  The workflow system 300 includes master data and a functional configuration. The master data is as follows. The absent master 331 is master data that stores an absent period set by a processor who should perform the original process. The delegation master 332 is master data in which which user has delegated the process to which user as a proxy process.

  The user master 333 stores users who can use the workflow system according to this embodiment. The item master 334 stores items used in the workflow system.

  The functional configuration is as follows. The presence / absence confirmation unit 311 determines whether the time point at which the processing is performed is during the absence period of the delegation source. The notification destination setting unit 312 sets whether to notify the delegation source of a message or to notify the delegation destination of a message from the state of the matter. Here, the delegation source user is a user who should perform the original process, and the delegation destination user is a user who has been delegated the proxy process by the delegation source user.

  The case data totaling unit 313 totals cases processed by the delegation source user during the absence period. The URL link generation unit 314 creates a URL link that can display the contents aggregated by the case data aggregation unit 313. The created link is notified to the user determined by the notification destination setting unit 312. As a notification method, message transmission such as e-mail is used.

  FIG. 4 is a diagram illustrating an example of a workflow activity in the embodiment of the present invention.

  This is a process conventionally performed, in which a workflow is started 401 by the user, the activities of the application 402 and the approval 403 are processed, and the workflow process of finishing 404 is executed. Approver conditions can be set for each workflow process.

  The table shows an example in which the process flow when the approver 2000-a delegates to 2000-b is shown in time series. Delegation is a function that can be delegated to a user (delegation destination) who wants to delegate the proxy processing of a matter, and is a function that is generally used in a workflow system.

  (1) The user 2000-a who is an approver makes a delegation setting to 2000-b in advance. (2) The user 2000-x submits and applies for a matter in the application activity. (3) An approval request mail is transmitted to both the delegation source and the delegation destination, (4) 2000-b receiving the delegation approves the case, and (5) the case is completed.

  In this example, in the case of delegation, the request mail is transmitted regardless of whether or not the delegation source originally wants the delegation to perform the process, during the absence period. The technique proposed in the cited document 1 has solved this problem. The difference between Patent Document 1 and the present invention will be described with reference to FIG.

  FIG. 5 is a diagram illustrating an example of a time chart related to delegation of the workflow system according to the embodiment of the present invention.

  A time chart 501 is a time chart of Patent Document 1, and a time chart 502 is a time chart in the embodiment of the present invention. In both cases, it is assumed that the delegation source that is the original processor is Mr. A and the delegation destination to be delegated is Mr. B.

  In the time chart 501, (1) Mr. A performs delegation setting, (2) Absence start period starts, and (3) When there is an application for Item A, a processing request email is not sent to Mr. A who is absent , B sends a processing request mail for case A. (4) Mr. B processes case A, (5) When the absence period ends, (6) When there is an application for case B, a request email for case B is sent to Mr. A. Processing request email is not sent. (7) Mr. A processes Case B. Such processing is performed in time series.

  In the time chart 502, (1) Mr. A performs delegation setting, (2) sets the absent period, and (3) when the absent period starts, an unprocessed matter notification email at the start of the absent period is B Will be notified. (4) If there is an unprocessed matter, process it. (5) The processing request mail for case A is received, and (6) the case A is processed. (7) When the processing request mail for case B is received, (8) when the absence period ends, (9) the contents of the substitute processing when Mr. A was absent will be notified by mail. Will no longer receive processing request emails. (10) Mr. A confirms the unprocessed case, and (11) confirms the processing content of the processed case. Such processing is performed in time series.

  Note that the processing of these time charts is a mixture of processing by the user and processing by the information processing apparatus.

  FIG. 6 is a diagram showing an example of a delegation setting screen of the workflow system in the embodiment of the present invention.

  The delegation setting screen 601 is displayed when the user logs in to the workflow system and selects the delegation setting 611 on the screen. In the delegation setting 621, the department name 622 is the name of the delegation destination, the name 623 is the name of the delegation destination, the delegation 624 is the content of the delegation, the delegation start date 625 is the delegation start date, and the e-mail notification 626 is a notification regarding delegation. By inputting an item to be sent to the mail and pressing the selection 627, the contents of the delegation are stored in the delegation master 332. It should be noted that the delegation destination can perform proxy processing after the delegation start date.

  In the delegation status 631, the delegation content stored in the delegation master is displayed. The delegation setting is canceled by checking the cancellation 632 and pressing the cancellation execution 633.

  The content displayed in the left pane of the screen is common to workflow systems.

  The login user 602 displays information on a user who is currently logged in to the workflow system. The displayed contents are an ID 603, a name 604, and a department / role 605.

  In the menu 606, various menus are displayed so that they can be selected, and it is possible to select the menu of the work list 607, the processing waiting list 608, and the tracking 609.

  From the proxy delegation 610, it is possible to select a menu of delegation setting 611, delegation status list 612, and absence period setting 613.

  A logout 615 and a password change 616 can be selected from the login management 614. When the logout 615 is selected, the system logs out from the system, and when the password change 616 is selected, management of a password change or the like can be performed. . Details of the menu will be described later.

  FIG. 7 is a diagram illustrating an example of the absence period setting screen of the workflow system according to the embodiment of the present invention.

  The absent period setting 701 is a screen displayed when the absent period setting 613 on the screen is selected. As indicated by the login user 602, the user A sets his / her absence period.

  In the absence period setting 702, details regarding absence are set. When an add 703 or a detail 704 is pressed, an absence setting detail 706 is displayed, and an absence period can be added, edited, or deleted. The set absence period is displayed as a list as shown at 705.

  The data set on the absence period setting screen is stored in the absence master 331.

  FIG. 8 is a diagram showing an example of a process waiting item list screen at the start of absence of the workflow system according to the embodiment of the present invention.

  The process waiting item list 801 is a screen displayed when the process waiting item list 608 on the screen is selected. By accessing from the URL in the unprocessed matter notification transmitted to the delegation destination at the time of delegation start, the status at that time is displayed. As shown by the login user 602, a list of unprocessed matters to be processed by the user B who is the delegation destination is displayed. The displayed contents are matters to be processed by the delegation destination at the start of the absence period of the delegation source.

  In the waiting-for-process item list 802, the target user selection 803 can be selected. Here, the user A who is the delegation source is selected.

  In the processing waiting list 804, unprocessed matters are displayed among the matters whose processing is delegated from the user A who is the delegation source to the user B who is the delegation destination.

  Thereby, even before User B has not received the processing request mail because of the delegation, it is possible to know the case to be processed at this time by viewing this screen.

  In the process waiting list, the case name, the case ID, the applicant, the application date / time, and the previous process date / time are displayed. The business name is a delegated business name, and the case ID is assigned an ID that uniquely identifies the case. The applicant is a user who applied for this workflow, and is a user X here.

  The application date / time displays the date / time when the user X applied, and the previous process date / time displays the date / time when the process immediately before the current process was processed.

  The details screen of the item for selecting the item is opened here. The item selection may be performed by selecting with a keyboard or the like and executing the entry, or selecting the item with a mouse or the like and executing it by double-clicking. FIG. 9 shows an example of a purchase-related item screen when the item ID “002” is selected.

  FIG. 9 is a diagram illustrating an example of a matter screen regarding purchase of the workflow system according to the embodiment of the present invention.

  Displayed when a case is selected from the case list screen of FIG. The purchase application form 901 displays contents to be applied in the workflow.

  In the business 902, a business ID and a business name “purchase application form” are described, and the applicant 903 displays 2000-x (user X) and the applicant's affiliation 904.

  The purchase category 905, the purchase destination 906, and details are entered in the lower column, and the entered content is applied when the application 907 is pressed. When the application is made, the workflow proceeds to the approval process which is the next process.

  FIG. 10 is a diagram showing an example of a process waiting item list screen at the time when the absence of the workflow system in the embodiment of the present invention is completed.

  The processing waiting list 1001 is a screen displayed when the processing waiting item list 608 on the screen is selected. By accessing from the URL in the proxy processing status notification transmitted to the delegation source when the delegation source's absence period is completed, the status at that time is displayed.

  In the process waiting item list 1002, the target user selection 1003 can be selected. Here, the user A who is the delegation source (person) is selected.

  The waiting list for processing 1004 displays the cases to be processed by the user A who is the delegation source when the absence period is completed, that is, the cases that are not processed by the delegation destination. It can be seen that the case IDs “001” and “002” that are displayed in the treatment waiting list 804 shown in FIG. 8 and not displayed in the processing waiting list 1004 have been subjected to proxy processing by the user B who is the delegation destination.

  However, in the case where the applicant withdraws the application during the absence period, it is only possible to know that “the agent A has been processed or the applicant has been withdrawn, so that the user A is no longer a matter to be processed”.

  FIG. 11 is a diagram showing an example of a tracking item list screen of the workflow system according to the embodiment of the present invention.

  This is a screen displayed when tracking 609 on the screen is selected. By accessing from the URL in the proxy processing status notification transmitted to the delegation source when the delegation source's absence period is completed, the status at that time is displayed.

  In the tracking item list screen, the user can select as the target user 1102, and the user A is input in the figure.

  The process executor 1103 can select the user who actually processed the case (“principal” or “proxy”). In the example in the figure, the name holder is the user A and a user other than the principal Searches for cases that have been processed by “proxy”.

  In the processing date 1104, a processing date can be input as a search target. The contents entered here are displayed with the search condition set by accessing from the URL in the proxy processing status notification sent to the delegation source when the delegation source's absence period is completed. .

  In the search result 1105, items “001” and “002” that have been subjected to proxy processing within the target period (processing date) are displayed as search results. By selecting and executing a case, the individual case progress for each case shown in FIG. 12 is displayed.

  FIG. 12 is a diagram showing an example of an individual item progress screen of the workflow system according to the embodiment of the present invention.

  In the individual case 1201, the progress status of the case of the transportation expense application (ID “001”) is displayed as the case progress list 1202.

  A workflow activity list 1203 is displayed, and the processing status in each process is displayed on the list screen.

  It can be seen that the application process and the approval process have been completed. In addition, the person who should be processed is written in the person in charge (nominee) 1205, the application activity is the user X who is the applicant, and the approval activity is the user A who is the original approval processor. Listed as a person.

  In the executer 1206, the user who actually executed the process is recorded, and in the approval activity, it can be seen that the process is performed by the user B, that is, the agent.

  The processing date and time 1207 describes the date and time when each process was processed by the performer. The date and time can be recorded and displayed up to the processed time. (The same applies to other screens.)

  In this way, the activities proxy-processed by the delegation destination can be displayed on the list screen so as to be distinguished from other matters. For example, it is possible to control the display so that the processing status can be identified by changing the background color to another color, or by licking the font as shown in the figure and displaying the underline.

  As a result, when displaying the progress of the case, it can be visually expressed so that it is easy to identify whether the nominee who is the delegation source has processed, or the agent has processed .

  FIG. 13 is a flowchart showing an example of processing at the start of the absent period of the workflow system according to the embodiment of the present invention.

  Whether or not the absence period set in the absence master 331 has been started is periodically acquired by a timer or the like.

  In step S1301, the absence period set in the absence master is acquired. Here, the absence periods of all users may be acquired, or may be acquired separately at predetermined timing for each user.

  In step S1302, the process in step S1301 is repeated until the absence period is started (until it is determined that the absence period has been done). When the absence period is started, the process proceeds to step S1303.

  In step S1303, an unprocessed matter of the target user (absent user) at the start of the absent period is acquired. For example, if the absence period of the user A is started, the unprocessed matter of the user A is acquired.

  In step S1304, an unprocessed matter notification mail is created. The unprocessed matter notification mail is one in which the unprocessed matter at that time is described when the proxy request mail is notified to the delegation destination. An example is shown in FIG.

  FIG. 16 is a diagram showing an example of a proxy request mail of the workflow system in the embodiment of the present invention.

  The proxy request mail 1601 is sent to Mr. B from the workflow system. The notification method is not limited to e-mail, and may be a notification method that pop-up notification or other contents are transmitted.

  The contents notified by the proxy request mail 1601 include (1) notification of the absence period of the requesting user, (2) request for proxy processing during the absence period, (3) unprocessed matters at the time of transmission of this notification, and ( 4) URL for browsing.

  (1) The absent period is obtained by displaying the absent period of the target user from the absent master 331. (2) A fixed sentence registered in advance is used for the request for the proxy process. (3) As for the unprocessed matter, the content displayed in the list of pending items 801 is notified. (4) As the URL, a URL corresponding to the process waiting item list 608 in FIG. 8 is notified.

  Returning to the description of FIG. In step S1305, the delegation destination information is acquired from the delegation master 332, and in step S1306, a notification mail is transmitted to the delegation destination acquired from the delegation master, and the process is terminated.

  FIG. 14 is a flowchart showing an example of processing at the end of the absence period of the workflow system according to the embodiment of the present invention.

  Whether or not the absence period set in the absence master 331 has ended is periodically acquired by a timer or the like.

  In step S1401, the absence period set in the absence master is acquired. The absence periods of all users may be acquired, or may be acquired separately at a predetermined timing for each user.

  In step S1402, the process in step S1401 is repeated until the absence period ends (until determined to have been done). If the absence period ends, the process proceeds to step S1403.

  In step S1403, an unprocessed matter of the target user (delegation source user) at the end of the absence period is acquired. For example, if the user A's absence period has ended, the user A's unprocessed matter is acquired.

  In step S1404, a proxy processing status notification mail is created. The proxy processing status notification e-mail describes the unprocessed matters at that time when the delegation origin is notified of the proxy cancellation e-mail. An example is shown in FIG.

  FIG. 17 is a diagram showing an example of a proxy processing status of the workflow system according to the embodiment of the present invention.

  The contents notified by the proxy processing status mail 1701 include (1) notification of the absence period end and request for processing of the unprocessed case, (2) notification of the absence period, (3) the unprocessed case at the time of transmission of this notification, and (4) URL for browsing.

  (1) A fixed sentence registered in advance is used for the notification of the absence period completion and the processing request for the unprocessed matter. (2) For the absence period, the absence period of the target user is acquired from the absence master 331 and displayed. (3) The content displayed in the processing waiting list 1001 is notified to the unprocessed matters. (4) In the URL, a URL corresponding to the process waiting item list 608 in FIG. 10 is displayed.

  Returning to the description of FIG. In step S1405, the created notification mail is transmitted to the delegation source, and the process ends.

  FIG. 15 is a flowchart illustrating an example of a process request mail transmission process of the workflow system according to the embodiment of the present invention.

  Processing is started when a case processing request is newly registered in the workflow system. Normally, when a new case processing request is registered, a new arrival case registration notification is made to the processor. In step S1501, item approver information is acquired. The approver information is stored in route information stored for each business. It is also possible to designate an approver when applying for a workflow.

  In step S1502, it is determined whether the acquired approver has a delegation setting. Refer to the delegation master 332. If there is no delegation setting, the process proceeds to step S1507. If delegation is set, the process advances to step S1503 to refer to the absence period of the approver as the delegation source. The absence period is stored in the absence master 331.

  If it is determined in step S1504 that it is not in the absence period (that is, if there is a delegation setting but not in the absence period, no delegation is performed), the process proceeds to step S1507, and a new notification mail is transmitted to the delegation source and the process is terminated. To do.

  On the other hand, if it is determined that it is in the absence period, the process proceeds to step S1505, where the delegation destination information is acquired from the delegation master 332, and in step S1506, a new arrival notification mail is transmitted to the delegation destination, and the process is terminated.

  As a result, when the proxy (delegation) is set and the delegation source is in the absence period, a new arrival notification email is sent to the delegation destination, and when the delegation source is not absent, a new arrival notification email is sent to the delegation source. It is controlled so that

  Note that the new arrival notification mail is a mail that notifies the processing person (approver) that a case to be processed has been newly registered.

The absence period may use the contents set on the absence period setting 701 screen, or if the delegation source is temporarily absent, the absence / absence can be set manually each time. May be.

  Although one embodiment has been described above, the present invention can take an embodiment as, for example, a system, apparatus, method, program, or recording medium, and specifically includes a plurality of devices. The present invention may be applied to a system including a single device.

  Also, a recording medium that records a program that realizes the functions of the above-described embodiments is supplied to a system or apparatus, and a computer (or CPU or MPU) of the system or apparatus reads and executes the program stored in the recording medium. It goes without saying that the object of the present invention can also be achieved. In this case, the program itself read from the recording medium realizes the novel function of the present invention, and the recording medium storing the program constitutes the present invention.

  As a recording medium for supplying the program, for example, a flexible disk, hard disk, optical disk, magneto-optical disk, CD-ROM, CD-R, DVD-ROM, magnetic tape, nonvolatile memory card, ROM, EEPROM, silicon A disk or the like can be used.

  Further, by executing the program read by the computer, not only the functions of the above-described embodiments are realized, but also an OS (operating system) operating on the computer based on an instruction of the program is actually It goes without saying that a case where the function of the above-described embodiment is realized by performing part or all of the processing and the processing is included.

  Furthermore, after the program read from the recording medium is written to the memory provided in the function expansion board inserted into the computer or the function expansion unit connected to the computer, the function expansion board is based on the instructions of the program code. It goes without saying that the case where the CPU or the like provided in the function expansion unit performs part or all of the actual processing and the functions of the above-described embodiments are realized by the processing.

  Further, the present invention may be applied to a system composed of a plurality of devices or an apparatus composed of a single device. Needless to say, the present invention can be applied to a case where the present invention is achieved by supplying a program to a system or apparatus. In this case, by reading a recording medium storing a program for achieving the present invention into the system or apparatus, the system or apparatus can enjoy the effects of the present invention.

  Furthermore, by downloading and reading a program for achieving the present invention from a server, database, etc. on a network by a communication program, the system or apparatus can enjoy the effects of the present invention.

  In addition, all the structures which combined each embodiment mentioned above and its modification are also included in this invention.

101 Workflow server 102 Workflow client 103201 CPU
202 RAM
203 ROM
204 System bus 205 Input controller 206 Output controller 207 External memory controller 208 Communication I / F controller 209 Input unit 210 Output unit 211 External memory 212 External program

Claims (7)

It is a workflow system that can delegate the matter substitution process to the delegated user,
Absence period storage means for storing the absence period of the delegating user of the proxy process;
A first unprocessed matter extracting means for extracting the unprocessed matter of the delegation source user at the start of the absence period of the delegation source user for each delegation destination user;
A second unprocessed matter extraction means for extracting an unprocessed matter of the delegation source user at the end of the absence period of the delegation source user;
Proxy processing status extraction means for extracting the status of proxy processing performed by the delegation destination user during the absence period of the delegation source user;
A first notification means for notifying the delegation destination user of the unprocessed matter of the delegation source user extracted by the first unprocessed matter extraction means as the absence period of the delegation source user is started; ,
As the absence period of the delegation source user ends, the unprocessed matter of the delegation source user extracted by the second unprocessed matter extraction unit and the delegation source user extracted by the proxy processing status extraction unit A second notification means for notifying the delegation source user in an identifiable manner of the proxy processing case performed by the delegation destination user during the absence period ;
A workflow system characterized by comprising: A progress list display means capable of displaying the progress of the case in a list;
The progress status list display means displays and controls , in an identifiable manner , the unprocessed matter of the delegation source user and the proxy processing case performed by the delegation destination user during the absence draft of the delegation source user among the cases. claim 1 Symbol placement workflow system is characterized. The second notifying unit collectively displays the link destinations of the unprocessed cases of the delegation source user, while displaying the link destinations individually for the cases that have been delegated by the delegation destination user. The workflow system according to claim 1 or 2 . A new arrival notification means for notifying that there is a new matter when a matter to be processed is newly registered;
The new arrival notification means performs the new arrival notification to the delegation destination user when the delegation source user is stored in the absence period storage means and the case to be processed is newly registered during the absence period, The workflow system according to any one of claims 1 to 3 , wherein, when the case to be processed is newly registered when it is not in the absence period, the new arrival notification is performed to the delegation source user. . The proxy processing status extraction means workflow system according to any one of claims 1 to 4, characterized in that the unprocessed transactions of the delegating user, further notifying the delegating user. A method for controlling a workflow system that can be configured to delegate the proxy process of a matter to a delegation destination user, and has a non-existing period storage unit that stores a non-existing period of the delegating source user of the proxy process,
A first unprocessed matter extraction step of extracting, for each delegated user, an unprocessed matter of the delegation source user at the start of the absence period of the delegation source user;
A second unprocessed matter extraction step of extracting an unprocessed matter of the delegation source user at the end of the absence period of the delegation source user;
A proxy processing status extraction step for extracting the status of the proxy processing performed by the delegated user during the absence period of the proxy source user;
A first notification step of notifying the delegation destination user of the unprocessed matter of the delegation source user extracted by the first unprocessed matter extraction step with the start of the absence period of the delegation source user; ,
As the absence period of the delegation source user ends, the delegation source user's unprocessed matter extracted by the second unprocessed matter extraction step and the delegation process status extraction step, the delegation source user A second notification step of notifying the delegation source user in an identifiable manner on behalf of the delegation process performed by the delegation destination user during the absence period ;
A workflow system characterized by comprising: It is a program applicable to a workflow system having an absence period storage means for storing the absence period of the delegation source user of the substitution process, which can be delegated to the delegate user for the substitution process of the matter,
The workflow system,
A first unprocessed matter extracting means for extracting the unprocessed matter of the delegation source user at the start of the absence period of the delegation source user for each delegation destination user;
A second unprocessed matter extraction means for extracting an unprocessed matter of the delegation source user at the end of the absence period of the delegation source user;
Proxy processing status extraction means for extracting the status of proxy processing performed by the delegation destination user during the absence period of the delegation source user;
A first notification means for notifying the delegation destination user of the unprocessed matter of the delegation source user extracted by the first unprocessed matter extraction means as the absence period of the delegation source user is started; ,
As the absence period of the delegation source user ends, the unprocessed matter of the delegation source user extracted by the second unprocessed matter extraction unit and the delegation source user extracted by the proxy processing status extraction unit A second notification means for notifying the delegation source user in an identifiable manner of the proxy processing case performed by the delegation destination user during the absence period ;
A workflow system characterized by comprising:

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