JP6051668B2 - Information processing apparatus, information processing method, program, and information processing system - Google Patents

Description

  The present invention relates to an information processing apparatus, an information processing method, a program, and an information processing system.

  In recent years, office work represented by financial institution contact operations has become more complex and sophisticated than before. In order to increase the efficiency of office work, or to make a specific work performed by a highly specialized operator, one office work is often taken over by a plurality of operators.

  On the other hand, Patent Document 1 discloses a technique for handing over to another more appropriate operator when the method of performing office work is not known or when there is no authority. Patent Document 2 discloses a technique that allows a screen to be taken over by another terminal by inputting the screen number of the screen that was being displayed when the computer stopped.

JP 2009-081717 A JP-A-60-192984

  As described above, the techniques disclosed in Patent Documents 1 and 2 can transfer office work to another appropriate operator or terminal. However, depending on the characteristics of the office work, it is difficult for the operator to temporarily hold the office work, save the data, and resume it later, so that it can be appropriately transferred to another operator. For example, regarding office work that is desirably handled by one operator in a consistent manner, if the operators cannot communicate closely, the processing situation may become unclear for the operator who has taken over after the takeover.

  Therefore, the present invention has been made in view of the above problems, and an object of the present invention is a new and improved function capable of limiting resumption according to the setting of a suspended office work. An information processing apparatus, an information processing method, a program, and an information processing system are provided.

  In order to solve the above-described problem, according to an aspect of the present invention, when an office work is suspended, an on-hold processing unit that performs processing for storing the data on the office work performed by an operator, and the stored data is acquired. A resumption processing unit for resuming the clerical work, a clerical information storage unit for storing, as restriction information, a setting for restricting resumption by the predetermined operator for the clerical work, and a suspension based on the restriction information. And a control unit that determines whether the resumed office work can be resumed.

  The control unit determines whether the office work can be resumed based on a progress state of the stored data when a predetermined restriction is set as the restriction information for the office work for which a hold operation has been performed. May be.

  The office work is composed of a plurality of office operations, and the office operations are divided into at least one office stage, and the control unit sets all the offices in the suspended office stage as the progress state. Whether or not the office work can be resumed may be determined based on whether or not the operation has been completed.

  The control unit may further determine whether the office work can be resumed based on whether the operator who has suspended the office work is the same as the operator who resumes the office work.

  The information processing apparatus further includes an operator affiliation storage unit that stores affiliation information indicating the affiliation of the operator, and the control unit further includes an affiliation of an operator who has suspended the office work and an operator that resumes the office work. Whether or not the office work can be resumed may be determined based on whether or not they are the same.

  The office work is composed of a plurality of office operations, the plurality of office operations are divided into at least one office stage, and the information processing device is information indicating an operator category having an execution authority for each office stage. And an operator category storage unit that stores an operator category to which each operator belongs, and the control unit further performs a hold operation on an operator category to which an operator that resumes the office work belongs. Whether or not the office work can be resumed may be determined based on whether or not it is included in an operator category having an execution authority corresponding to a given office stage.

  When the clerical stage in which the hold operation is performed is configured only by the clerical operation that has been completed, the control unit has an operator category having an execution authority corresponding to the clerical stage in which the next operation is performed in a predetermined order. Further, whether or not the office work can be resumed may be determined based on whether or not an operator classification to which an operator who resumes the office work belongs is included.

  If the operator who suspended the office work is not the same as the operator that resumes the office work, and the office stage in which the suspension operation is performed includes an uncompleted office operation, the restart processing unit The resumption process may be performed without using the saved data.

  The information processing apparatus may further include a period storage unit that stores a predetermined time period or period, and a criterion for determining whether the office work can be resumed may be changed in the predetermined time period or period.

  The office work is composed of a plurality of office operations, the plurality of office operations are divided into at least one office stage, the office work corresponds to a predetermined transaction, and the office stage includes the transaction. The plurality of input items may correspond to at least one division, and the business operation may correspond to the input items.

  The office work is composed of a plurality of office operations, and the office operations are divided into at least one office stage, the office work corresponds to a predetermined office flow, and the office stage includes the office work. Corresponding to at least one transaction constituting the flow, the business operation may correspond to a plurality of input items constituting the transaction.

  In order to solve the above problem, according to another aspect of the present invention, a step of storing the data of the office work performed by an operator when the office work is suspended, and acquiring the stored data A step of performing a resumption process of the office work, a step of storing, as restriction information, a setting for restricting a resume by a predetermined operator for the office work, and resuming the office work suspended based on the restriction information And an information processing method including a step of determining whether or not the information is acceptable.

  In order to solve the above-described problem, according to still another aspect of the present invention, a computer, a suspension processing unit that performs processing for storing data of the office work performed by an operator when the office work is suspended, and A resumption processing unit that acquires the stored data and performs resumption processing of the clerical work, a clerical information storage unit that stores, as restriction information, a setting for restricting resumption by a predetermined operator for the clerical work, Based on the restriction information, there is provided a program for functioning as a control unit that determines whether the suspended office work can be resumed.

  In order to solve the above-described problem, according to still another aspect of the present invention, a terminal device on which an operator performs office work, and the office work performed by the operator during a hold operation of the office work on the terminal device A suspension processing unit that performs processing for storing the data of the computer, and a resumption processing unit that acquires the stored data and performs resuming processing of the office work when the office work is resumed in a terminal device that is the same as or different from the terminal device. An office information storage unit that stores, as restriction information, a setting for restricting restart by a predetermined operator for the office work, and a control unit that determines whether the suspended office work can be resumed based on the restriction information; And an information processing system including the information processing apparatus.

  As described above, according to the present invention, it is possible to limit resumption according to the setting of the suspended office work.

It is explanatory drawing which showed the whole structure of the office navigation system which concerns on this invention. It is explanatory drawing which showed the specific example of the input screen of the client which concerns on this invention. It is the block diagram which showed the internal structure of the office navigation server and client which concern on the 1st Embodiment of this invention. It is explanatory drawing which showed the specific example of the office work flow definition which concerns on the embodiment. It is explanatory drawing which showed the specific example of the input information which concerns on the embodiment. It is explanatory drawing which showed the specific example of the transaction specialization information which concerns on the embodiment. It is explanatory drawing which showed the specific example of the operator management information which concerns on the embodiment. It is explanatory drawing which showed the specific example of the busy day information which concerns on the embodiment. It is the flowchart which showed the operation | movement of the holding | maintenance and resumption process of the office navigation server and client which concern on the embodiment. It is explanatory drawing which divided into cases which operator can resume the suspended office work flow concerning the embodiment. It is a flowchart of the resumability determination for producing | generating a pending | holding office work flow list screen at the time of the restart operation which concerns on the same embodiment. It is explanatory drawing which showed the specific example of the input screen which has completed the input of the division of labor division of the transaction which can be divided according to the embodiment. It is explanatory drawing which showed the specific example of the input screen which has not completed the input of the division of labor division of the transaction which can perform division of labor based on the embodiment. It is explanatory drawing which showed the specific example of the input screen of the transaction which cannot perform division of labor based on the embodiment. It is explanatory drawing which showed the specific example of each transaction in the office work flow which an operator can restart when holding operation is performed by FIG. 12A, FIG. 12B, and FIG. 12C. It is the block diagram which showed the internal structure of the office navigation server and client which concern on the 2nd Embodiment of this invention. It is explanatory drawing which showed the specific example of the office work flow definition which concerns on the embodiment. It is explanatory drawing which showed the specific example of the input information which concerns on the embodiment. It is explanatory drawing which showed the specific example of the office work flow division | segmentation information 67 which concerns on the embodiment. It is the flowchart which showed the operation | movement of the holding | maintenance and resumption process of the office navigation server and client which concern on the embodiment. It is explanatory drawing which divided into cases which operator can resume the suspended office work flow concerning the embodiment. It is a flowchart of the resumability determination for producing | generating a pending | holding office work flow list screen at the time of the restart operation which concerns on the same embodiment. It is explanatory drawing which showed the specific example of the input screen of the office work flow which can do the division of labor which concerns on the embodiment. It is explanatory drawing which showed the specific example of each transaction in the pending | holding office flow which can be restarted by an operator, when a pending | holding operation is performed in each office flow which concerns on the embodiment.

  Exemplary embodiments of the present invention will be described below in detail with reference to the accompanying drawings. In addition, in this specification and drawing, about the component which has the substantially same function structure, duplication description is abbreviate | omitted by attaching | subjecting the same code | symbol.

<1. Configuration Common to the Present Invention>
[1-1. Overall configuration of office navigation system]
First, with reference to FIG.1 and FIG.2, the office navigation system 1 which concerns on this invention is demonstrated.

  FIG. 1 is an explanatory diagram showing the overall configuration of an office navigation system 1 according to the present invention. As shown in FIG. 1, the office navigation system 1 according to the present invention includes an office navigation server 2, a dedicated network 4, and a plurality of clients 3.

  The office navigation server 2 is an example of an information processing apparatus, generates an input screen 31 for an operator to input data, and displays the generated input screen 31 on each client 3. Further, the office navigation server 2 performs office flow processing, input information storage, office flow suspension and resumption based on operations from the client 3. The detailed configuration of the office navigation server 2 will be described later with reference to FIGS. Further, the suspension and resumption processing of the business flow will be described later with reference to FIGS. 9 to 13 and FIGS.

  The dedicated network 4 is a dedicated network for the office navigation server 2 and the plurality of clients 3 of the office navigation system 1 according to the present invention. For example, the dedicated network 4 is configured by an IP-VPN (Internet Protocol-Virtual Private Network). The office navigation server 2 can communicate with the client 3 via the dedicated network 4.

  As shown in FIG. 1, the client 3 is an example of an operator terminal device installed in each store of a financial institution. The client 3 may be a dedicated computer configured for the present invention, or a general-purpose computer installed with a program that implements the functions of the present invention. The client 3 may be an information processing terminal other than a computer. For example, the client 3 may be a PDA (Personal Digital Assistant), a tablet terminal, or the like.

  The client 3 displays an input screen 31 supplied from the office navigation server 2 for an operator to perform operations and data input. Here, a specific example of the input screen 31 displayed on the client 3 will be described with reference to FIG.

  FIG. 2 is an explanatory diagram showing a specific example of the input screen 31 of the client 3 according to the present invention. As shown in FIG. 2, the input screen 31 displayed on the client 3 according to the present invention includes a plurality of input items. The operator can input data to each input item on the input screen 31 via the client 3. For example, in FIG. 2, six input items from item 1 to item 6 are displayed on the input screen 31, and “1111” is input to item 1.

  Further, when an operation for holding the office work is performed by the operator, the client 3 requests the office navigation server 2 to hold the office work. In addition, when an operation for resuming the office work suspended by the operator is performed, the client 3 requests the office navigation server 2 to resume the suspended office work.

  Here, the office navigation server 2 generates the input screen 31 for data input described above according to the office flow. Specifically, the business flow is composed of at least one transaction, and each transaction is associated with the input screen 31 for data input as described with reference to FIG. The server 2 generates the input screen 31 in the order according to the business flow. In addition, the input screen 31 corresponding to each transaction is composed of a plurality of input items as described with reference to FIG. 2, and the plurality of input items can be divided into at least one division of labor.

  Moreover, the restriction | limiting information which restrict | limits the restart by a predetermined | prescribed operator can be set to an office work flow or each transaction. The setting target of restriction information is defined as office work, each division in the office work is defined as an office stage, and an element in each office stage is defined as an office operation. In the first embodiment described below, since limit information is set for each transaction, each transaction corresponds to an office work, each division of work corresponds to an office stage, and each input item corresponds to an office operation. To do. In the second embodiment, restriction information is set in the office flow, so that the office flow corresponds to the office work, each transaction corresponds to the office stage, and each input item corresponds to the office operation. Hereinafter, each embodiment of the present invention will be described in detail with reference to FIGS. 3 to 13 for the first embodiment and FIGS. 14 to 22 for the second embodiment.

<2. First Embodiment>
[2-1. Internal structure of office navigation system]
First, with reference to FIG. 3, the internal configuration of the office navigation server 2A and the client 3 according to the first embodiment will be specifically described.

  FIG. 3 is a block diagram showing an internal configuration of the office navigation server 2A and the client 3 according to the first embodiment. As illustrated in FIG. 3, the client 3 according to the first embodiment includes a display unit 32 and an input unit 33. The office navigation server 2A according to the first embodiment includes a processing unit 21 including a hold processing unit 23, a restart processing unit 24, and a control unit 25, office flow information 26, transaction division information 27, operator management information 28, and And a storage unit 22 including busy day information 29.

(2-1-1. Client)
The display unit 32 of the client 3 displays an input screen 31 for data input generated and supplied by the office navigation server 2A. The display unit 32 may be a CRT (Cathode Ray Tube) display device, a liquid crystal display (LCD) device, an OLED (Organic Light Emitting Diode) device, or the like.

  The input unit 33 of the client 3 has a function for an operator to input data to input items on the input screen 31 displayed on the display unit 32 and to perform a request operation for holding and resuming the business flow. The input unit 33 may be a keyboard device, a mouse device, or the like. The display unit 32 and the input unit 33 are not separate devices, but may be a device in which the display unit 32 and the input unit 33 are integrated. For example, the display unit 32 and the input unit 33 may be an integrated touch panel device or the like.

(2-1-2. Office Navigation Server)
As shown in FIG. 3, the processing unit 21 includes a hold processing unit 23, a restart processing unit 24, and a control unit 25. The processing unit 21 generates an input screen 31 to be displayed on the client 3, and communicates between the client 3 and the office navigation server 2A. , And process the business flow.

  When the client 3 is requested to hold the business flow, the hold processing unit 23 performs the business flow hold processing. Specifically, the hold processing unit 23 stores the status of the business flow requested to be held and the input data in the storage unit 22 as the business flow information 26.

  In addition, when the resume processing unit 24 is requested by the client 3 to resume the suspended business flow, the resume processing unit 24 performs a resume process of the business flow. Specifically, the restart processing unit 24 acquires the business flow information 26 of the suspended business flow to be resumed from the storage unit 22 and causes the client 3 to display the input data in the business flow information 26.

  The control unit 25 generates the input screen 31 displayed by the client 3 and transmits the input screen 31 to the client 3. Specifically, the control unit 25 generates an input screen 31 displayed by the client 3 based on the business flow information 26 and the transaction classification information 27, transmits the input screen 31 to the client 3, and causes the client 3 to display the input screen 31.

  Further, the control unit 25 determines whether or not the suspended business flow can be resumed. Specifically, when the control unit 25 is requested by the client 3 to resume the suspended business flow, the control unit 25 receives the business flow information 26, the transaction category information 27, the operator category information 28, and the busy day information 29 from the storage unit 22. And whether or not the suspended work flow can be resumed by the operator is determined. Furthermore, the control part 25 produces | generates the office flow which can be restarted among the suspended office flows as a list screen, transmits to the client 3, and displays it.

  The storage unit 22 is an example of an office information storage unit, and is a storage medium that stores various types of information and programs used for the operation of the office navigation server 2A. For example, the storage unit 22 includes a program for the control unit 25 to control the hold processing unit 23, the resume processing unit 24, and the storage unit 22, a program for the control unit 25 to generate an input screen, and the control unit 25 to the client 3. , A program for the hold processing unit 23 to perform the hold process, and a program for the restart process unit 24 to perform the restart process. In addition, the storage unit 22 according to the first embodiment stores business flow information 26, transaction classification information 27, operator management information 28, and busy day information 29. The storage unit 22 may be various recording media such as an HDD (Hard Disk Drive) device and an SSD (Solid State Drive) device.

  Subsequently, in the following, the business flow information 26, the transaction division information 27, the operator management information 28, and the busy day information 29 stored in the storage unit 22 will be described in detail with reference to FIGS. To do.

  The business flow information 26 includes a business flow definition 261 and input information 262. FIG. 4 is an explanatory diagram showing a specific example of the business flow definition 261, and FIG. 5 is an explanatory diagram showing a specific example of the input information 262.

  As shown in FIG. 4, the business flow definition 261 defines the configuration of a transaction for processing each business flow and the setting of the resumption restriction when the business flow is suspended in each transaction. For example, in the business flow definition 261 in FIG. 4, the business flow 1 is defined as a business flow including the transaction 1 and the transaction 2, and the business flow 2 is defined as a business flow including the transaction 3. Further, it is defined that transaction 1, transaction 2, and transaction 3 correspond to input screen A, input screen B, and input screen C displayed on client 3, respectively. Here, although one transaction has one input screen in FIG. 4, the first embodiment is not limited to such an example. The business flow definition 261 may be defined such that one transaction has a plurality of input screens.

  Further, in the business flow definition 261 of FIG. 4, as an example of the setting for restart restriction, a setting for whether division of labor is possible or not is set for each transaction. Here, division of labor is an example of a predetermined restriction. Specifically, when the transaction 1 that can be divided in the business flow 1 is put on hold, an operator at a store different from the operator who put the transaction 1 on hold can restart the transaction 1 depending on the progress state of the transaction 1. It is determined by the control unit 25 whether or not. On the other hand, when the transaction 2 or 3 that cannot be divided is put on hold, an operator who can resume the transaction 2 or 3 is determined by the control unit 25 regardless of the progress state of the transaction 2 or 3.

  As shown in FIG. 5, the input information 262 stores the progress status of the suspended business flow and the input data. For example, in the input information 262 of FIG. 5, it is stored that the office work 001 is suspended on the input screen A of the office work flow 1. The input information 262 stores 01, 02, and 03 as input data of item 1, item 2, and item 3, respectively. Further, the input information 262 stores that the office work 002 is suspended on the input screen C of the office work flow 2.

  FIG. 6 is an explanatory diagram showing a specific example of the transaction division of work information 27. The transaction division of labor information 27 defines a range of operators who have authority to execute each input item for each transaction. Specifically, as illustrated in FIG. 6, the transaction 1 that can be divided by the setting of the business flow definition 261 includes input items 1 to 6 and is divided into three divisions. In other words, in the transaction division of work information 27, it is defined that items 1 to 3 are divisions of division 1, divisions 4 and 5 are divisions of division 2, and item 6 is division of divisions of division 3.

  Furthermore, in the transaction division of work information 27, it is defined that when the operation day is the normal period defined by the busy day information 29, an operator having the dispatch execution authority can input the input item of division of labor 1. Yes. Further, when the operation date is the busy day period defined by the busy day information 29, it is defined that the operator having the dispatch execution authority can input the input items of the division of labor 1 and the division of labor 2. Further, in the transaction division information 27, when the operation day is a normal period defined by the busy day information 29, an operator having general execution authority can input the input items of division 1 and division 2. Is defined.

  Since the transaction 2 cannot be divided, the transaction division information 27 is not defined to divide the input items of the transaction 2 into divisions. Further, in the transaction division of work information 27, a range of operators having execution authority for the entire transaction 2 is defined.

  Here, the business division information 27 of FIG. 6 defines the range of operators who have the authority to execute each input item divided into normal and busy days, but the business division information 27 shows the range of operators who have the execution authority. You may define without dividing with normal and busy days. In such a case, the range of operators having the execution authority is not changed depending on the period.

  FIG. 7 is an explanatory diagram showing a specific example of the operator management information 28. The operator management information 28 stores information on each operator. For example, as shown in FIG. 7, for each operator, the affiliated store is defined as an example of the affiliation, and the range of operators having execution authority is defined as the rank. Specifically, the operator a belongs to the store number 11 and has a general rank, and the operator b belongs to the same store number 11 as the operator a and has a dispatch rank. Defined in the operator management information 28. Further, it is defined in the operator management information 28 of FIG. 7 that the operator c belongs to a store number 22 different from the above-described operators a and b and has a general rank.

  FIG. 8 is an explanatory view showing a specific example of busy day information 29. The busy day information 29 defines a period and a time zone during which the business is busy. For example, as shown in FIG. 8, the busy day information 29 defines that the busy day is January 5, 10, 15, 20 or the like, and the busy time is 12:00 to 13:00. By defining a predetermined period and time zone in the busy day information 29, in the transaction division of work information 27, the period and time zone defined in the busy day information 29 and the period excluding the period and the time zone. It is possible to change the range of operators restricted to resume.

  In the busy day information 29 of FIG. 8, both busy days and busy hours are defined as an example, but the present invention is not limited to such examples. In the busy day information 29, only one of the busy day and the busy time may be defined, or another period may be defined such as the busy day other than the busy day.

[2-2. Operation of suspension and resumption processing of office work flow]
The internal configurations of the office navigation server 2A and the client 3 according to the first embodiment have been specifically described above with reference to FIGS. Here, with reference to FIG. 9, operations of the business flow hold and resume processing of the business navigation server 2 </ b> A and the client 3 according to the first embodiment will be described.

  FIG. 9 is a flowchart showing operations of the hold and resume processing of the office navigation server 2A and the client 3 according to the first embodiment. As shown in FIG. 9, first, the processing unit 21 generates an input screen 31 (S100), transmits data of the input screen 31 to the client 3 (S102), and displays the input screen 31 on the client 3 (S104). Here, when the operator performs a work flow hold operation (S106) from the client 3, the processing unit 21 saves the held work flow in a hold state and the work flow input information 262 in the storage unit 22 (S108). ). Further, the processing unit 21 transmits an instruction to delete the input screen 31 to the client 3 (S110), and the client 3 deletes the input screen 31 (S112).

  Thereafter, when a resumption operation of the business flow is performed from the client 3 that is the same as or different from the client that performed the hold operation (S114), the processing unit 21 acquires the suspended work flow information from the storage unit 22 (S116), and The processing unit 21 acquires the work flow definition 261, the transaction division information 27, the operator management information 28, and the busy day information 29, which are restriction information (S118). Based on the acquired information, the processing unit 21 generates a pending work flow list screen including work flows that can be resumed by the operator who performed the work flow resuming operation (S120), and holds the suspended work flow to the client 3 that has performed the resuming operation. A flow list screen is transmitted (S122). The client 3 displays a pending work flow list screen (S124), and the operator selects a work flow to be resumed (S126). The generation of the suspended work flow list screen including resumable work flows will be described later with reference to FIGS. 10 and 11.

  Subsequently, the processing unit 21 acquires saved input data of the selected business flow from the input information 262 (S128). Further, the processing unit 21 generates the input screen 31 of the business flow (S130), transmits the input screen 31 to the client 3 that has performed the restart operation (S134), and causes the client 3 to display the input screen 31 ( S134). Further, the processing unit 21 transmits the stored input data of the selected business flow to the client 3 (S136), and displays the input data on the input screen 31 (S138). Thus, the processing operations of the office navigation server 2A and the client 3 in a series of hold and resume operations are completed.

[2-3. Determination of the operator who can resume the suspended work flow]
The processing operations of the office navigation server 2A and the client 3 in the hold and resume operations have been specifically described above. Furthermore, with reference to FIG. 10 and FIG. 11, generation of a pending work flow list screen including resumable work flows according to the first embodiment will be described in detail.

  FIG. 10 is an explanatory diagram that categorizes which operators can be resumed for a certain suspended work flow according to the first embodiment. For example, as shown in FIG. 10, when the resume operator and the hold operator are the same (50-1), the suspended office flow is displayed in the pending office flow list, and the operator resumes the suspended office flow. Is possible. Also, if the resumption operator and the hold operator are different and the transaction for which the hold operation has been performed cannot be divided (50-2, 3, 4), and the division of division is not completed even if the transaction is possible (50-5, 6, 7), the operator who holds the same store (50-2, 3, 5, 6) and has the authority to execute the division of division in which the hold operation was performed It is possible to resume the business flow in which (50-2, 5) is suspended.

  Here, even if the resumption operator and the hold operator are different, if the input of the division of labor in which the transaction can be divided and the hold operation has been completed (50-8, 9), it is predetermined regardless of the affiliated store. In this order, the operator (50-8) who has the authority to execute the division of labor that is input next can resume the suspended office flow.

  Therefore, by setting the work flow that should be carefully communicated and handed over to be set so that the division of labor is not allowed, the operator of the store different from the hold operator is restricted from being resumed, and the processing situation becomes unclear after resumption due to lack of communication It is prevented. In addition, by setting the work flow that does not have to be communicated closely and handed over as division of labor, if the division of division of labor division input has been completed, the operator of the store different from the suspended operator can resume. As a result, it is possible to average and increase the efficiency of the business processing load.

  In the above, with reference to FIG. 10, the case division of which operator can be resumed for a certain suspended work flow has been specifically described. Furthermore, the determination procedure for realizing the case classification of whether or not resumability described above with reference to FIG. 10 will be described with reference to FIG.

  FIG. 11 is a flowchart of determination as to whether or not resumption is possible for the processing unit 21 to generate a suspended work flow list screen when a resumption operation is performed by a certain operator according to the first embodiment. Specifically, as illustrated in FIG. 11, first, the processing unit 21 determines whether the operator who has suspended the suspended work flow is the same as the operator to be resumed. If the suspended operator and the resumed operator are the same (S200 / yes), the processing unit 21 determines that the suspended work flow can be resumed and displays it on the list (S210).

  On the other hand, when the suspended operator and the resuming operator are not the same (S200 / no), the processing unit 21 determines whether or not the transaction for which the holding operation is performed is possible to be divided. If the transaction for which the hold operation is performed is possible to be divided (S202 / yes), the processing unit 21 further determines whether or not the division of division for which the hold operation has been performed includes an uncompleted input item (S204). . When the division of work includes uncompleted input items (S204 / yes), and when the transaction for which the hold operation is performed in the division of work division availability determination (S202) is impossible (S202 / no), the processing unit 21 determines whether the resuming operator belongs to the same store as the holding operator (S206). If the resuming operator and the holding operator are not the same belonging store (S206 / no), the processing unit 21 determines that the holding office It is determined that the flow cannot be resumed and is not displayed in the list (S212).

  In addition, when the division of work division on which the hold operation is performed does not include an input item that is not completed (S204 / no) and the restart operator is the same store as the hold operator (S206 / yes), the processing unit 21 It is determined whether the restart operator has the execution authority corresponding to the division of labor to be input next (S208). If the resuming operator has the execution authority corresponding to the division of labor to be input next (S208 / yes), the processing unit 21 determines that the pending office work flow can be resumed and displays it on the list (S210). ). If the resumption operator does not have the execution authority corresponding to the division of labor to be input next (S208 / no), the processing unit 21 determines that the suspended work flow cannot be resumed and does not display it on the list. (S212).

  In the above, with reference to FIG. 10 and FIG. 11, the case classification of the operator who can resume the suspended work flow according to the first embodiment has been described. Further, with reference to FIGS. 12A to 13 which are examples of specific input screens, the relationship between the state of the input screen at the time of holding and the operator who can resume the holding work flow will be described below.

  FIG. 12A and FIG. 12B are explanatory diagrams showing specific examples of the input screen A (51, 52) of the transaction 1 in which division of work is possible. Specifically, as shown in FIG. 12A and FIG. 12B, the input screen A (51, 52) is composed of items 1 to 6, items 1 to 3 are division of labor 1, items 4 and 5 are division of division 2 Item 6 is divided into division of labor 3. Division of labor 1 can be input by an operator who has the authority to execute a general seat, division of labor 2 can be input by an operator who has the authority to perform dispatch, general, and executive seats, and division of labor 3 can be performed Can be entered by an operator.

  In addition, in the input screen A (51) of FIG. 12A, only the item 1 is input, and the items 2 and 3 included in the division of labor 1 that is the same division of division as the item 1 are not input. On the other hand, in the input screen A (52) of FIG. 12B, items 1 to 3 are input, and the input of division of labor 1 is completed.

  FIG. 12C is an explanatory diagram showing a specific example of the input screen B (53) for transaction 2 in which division of labor is impossible. As shown in FIG. 12C, the input screen C (53) includes items 1 to 4. However, since the transaction 2 cannot be divided, each item is not divided into divisions as in the input screen A (51, 52).

  FIG. 13 is an explanatory diagram showing a specific example of a transaction in the hold office flow that can be resumed by each operator when a hold operation is performed on the input screen illustrated in FIGS. 12A, 12B, and 12C.

  As shown in FIG. 13, each operator can resume the business flow transaction held by the operator. Furthermore, depending on the state of the input screen on hold, the operator can resume transactions held by operators other than himself. For example, the third column from the right in FIG. 13 represents a case where the input screen A (51) of the transaction 1 allowing division of labor shown in FIG. In this case, in addition to the operator a holding the transaction 1, the operator b who belongs to the same store as the held operator a and has the authority to execute the reserved division 1 can restart the transaction 1.

  However, an operator c who belongs to the same store as the suspended operator a but does not have the authority to execute the suspended division of labor 1 cannot resume the transaction 1. Further, the operators d and e whose affiliated stores are different from the held operator a cannot resume the transaction 1.

  The second column from the right in FIG. 13 represents a case where the input screen A (52) of the transaction 1 capable of division work shown in FIG. In this case, in addition to the operator a holding the transaction 1, the operators b, c, d, and e who have the authority to execute the division of labor 2 including the item 4 to be input next can also restart the transaction 1.

  The first column from the right in FIG. 13 represents the case where the input screen B (53) of the transaction 2 that cannot be divided as shown in FIG. 12C is put on hold. In this case, in addition to the operator a holding the transaction 2, the operator b who belongs to the same store as the held operator a and has the authority to execute the input screen B (53) of the held transaction 2 resumes the transaction 2. can do.

  The configuration, operation, and effects of the office navigation server 2A according to the first embodiment have been specifically described above with reference to FIGS. As described above, the office navigation server 2A according to the first embodiment, when the suspended office flow is resumed, sets the resumption restriction of the suspended office flow transaction and the input state of the transaction. Accordingly, it is possible to appropriately limit the operators that can be resumed.

<3. Second Embodiment>
[3-1. Internal structure of office navigation system]
Next, the second embodiment of the present invention will be specifically described with reference to FIGS. About the same structure as 1st Embodiment, since it is as having demonstrated in the structure of 1st Embodiment, the same code | symbol is attached | subjected and detailed description here is abbreviate | omitted. Also in the second embodiment, a series of processing from the start to the completion of one office work is represented as an office work flow.

  In the first embodiment, it is possible for a plurality of operators to divide a transaction by setting to restrict resumption for each transaction. There is a case where it is desirable that the operator of this is in charge of input. In such a case, a setting is made to restrict resumption to the business flow, and when an operator other than the suspended operator resumes, the processing unit 61 does not display the input data stored at the time of the suspension operation. One operator can be responsible for entering one transaction. A second embodiment of the present invention that provides such an effect will be described in detail below.

  First, with reference to FIG. 14, the internal configuration of the office navigation server 2B according to the second embodiment will be specifically described.

  FIG. 14 is a block diagram showing internal configurations of the office navigation server 2B and the client 3 according to the second embodiment. As illustrated in FIG. 14, the client 3 according to the second embodiment includes a display unit 32 and an input unit 33. Further, the office navigation server 2B according to the second embodiment includes a processing unit 61 including a hold processing unit 23, a restart processing unit 24, and a control unit 65, office flow information 66, office flow division information 67, operator management information 28. And a storage unit 62 including busy day information 29.

  Since the client 3, the processing unit 61, the operator management information 28, and the busy day information 29 according to the second embodiment are the same as or substantially the same as the configuration of the first embodiment, a detailed description thereof will be given here. Omitted. Hereinafter, the office flow information 66 and the office flow division information 67 that should be specially described in the second embodiment will be specifically described with reference to FIGS.

  The business flow information 66 includes a business flow definition 661 and input information 662. FIG. 15 is an explanatory diagram showing a specific example of the business flow definition 661, and FIG. 16 is an explanatory diagram showing a specific example of the input information 662.

  As shown in FIG. 15, the business flow definition 661 defines the configuration of a transaction for processing each business flow and the setting of resumption restriction when each business flow is put on hold. For example, in the business flow definition 661 in FIG. 15, the business flow 11 is defined as a business flow including the transaction 11 and the transaction 12. Further, the business flow 12 is defined as a flow including the transaction 13. Further, the business flow definition 661 defines that the transaction 11, the transaction 12, and the transaction 13 correspond to the input screen AA, the input screen BB, and the input screen CC that are displayed on the client 3, respectively.

  Further, in the office work flow definition 661 of FIG. 15, as an example of the setting of the resumption restriction, each office work is set to allow division of labor or not. Here, division of labor is an example of a predetermined restriction. Specifically, when the work flow 11 that can be divided is put on hold, even if it is an operator of a store different from the operator who put the work flow 11 on hold, the work flow 11 can be resumed if it is within the rank. On the other hand, when the business flow 12 that cannot be divided is put on hold, an operator at a store different from the operator who held the business flow 12 cannot resume the work flow 12.

  As shown in FIG. 16, the input information 662 stores the progress status of the suspended business flow and the input data. For example, in the input information 662 of FIG. 16, the office work 101 is held on the input screen AA of the office work flow 11, and 11, 12, and 13 are stored as the input data of the items 1, 2, and 3, respectively. ing. Also, the input information 662 in FIG. 16 stores that the office work 102 is suspended on the input screen CC of the office work flow 12.

  FIG. 17 is an explanatory diagram showing a specific example of the office work flow division information 67. The office work division of labor information 67 defines a range of operators having execution authority for each transaction. Specifically, as shown in FIG. 17, when the operation date is a normal period defined by the busy day information 29, the transaction 11 can be generally input by an operator who has the authority to execute the office, When the day is a busy day period defined by the busy day information 29, it is defined that the transaction 11 can be input by an operator who has the authority to execute dispatch, general, and office. Similarly, for the transaction 12, the rank of the operator having the execution authority is defined.

[3-2. Operation of suspension and resumption processing of office work flow]
As described above, with reference to FIG. 14 to FIG. 17, the features to be specially described for the office navigation server 2 </ b> B and the client 3 according to the second embodiment have been specifically described. Here, the operations of the business flow suspension and resumption processing of the business navigation server 2B and the client 3 according to the second embodiment will be described with reference to FIG.

  FIG. 18 is a flowchart showing operations of the hold and resume processing of the office navigation server 2B and the client 3 according to the present embodiment. As shown in FIG. 18, S300 to S324 according to the second embodiment are substantially the same as S100 to S124 of the first embodiment, and thus detailed description thereof is omitted here. Below, S326-S340 which should be mentioned specially in 2nd Embodiment is demonstrated concretely.

  As shown in FIG. 18, in the second embodiment, when the office flow to be resumed is selected by the client (S 326), the processing unit 61 obtains stored input data of the selected office flow from the input information 662. (S328). Subsequently, the processing unit 61 generates the input screen 31 of the business flow (S330), transmits the input screen 31 to the client 3 that has performed the resuming operation (S332), and causes the client 3 to display (S334).

  Further, the processing unit 61 determines whether the operator who resumes the suspended business flow is the same as the operator who suspended the business flow (S336). When the operator who resumes the suspended business flow is the same as the operator who suspended the business flow (S336 / yes), the processing unit 61 transmits the stored input data of the business flow to the client 3 (S338). It is displayed on the client 3 (S340). When the operator who resumes the suspended business flow is different from the operator who suspended the business flow (S336 / no), the processing unit 61 does not transmit the stored input data of the business flow to the client 3. Therefore, the client 3 does not display the stored input data of the business flow. Thus, the processing operations of the office navigation server B and the client 3 in a series of hold and resume operations are completed.

  If the operator who resumes the suspended business flow is different from the operator who suspended the business flow, and the saved input data of the resumed business flow is not transmitted to the client 3, the saved input data of the transaction for which the pending operation has been performed is the client 3 All items on the input screen of the pending transaction are displayed on the client 3 without being input. Therefore, the resume operator can resume from the suspended transaction without considering the stored input data of the suspended business flow.

  Further, when the operator who resumes the suspended business flow is different from the operator who suspended the business flow, the resumed operator may be able to redo the business flow from the beginning. This is because when the transactions in the business flow are related to each other, it is possible to prevent mistakes if the resumed operator starts the business flow again from the beginning.

  The above may be set so that one of the above is selected depending on the nature of the business flow to be processed. Further, the resumed operator may be able to select any of the above.

[3-3. Determination of the operator who can resume the suspended work flow]
The processing operations of the office navigation server 2B and the client 3 in the hold and resume operations have been specifically described above. Furthermore, with reference to FIG.19 and FIG.20, the production | generation of the pending | holding work flow list screen which consists of the resumable work flow of 2nd Embodiment is demonstrated in detail.

  FIG. 19 is an explanatory diagram that categorizes which operators can be resumed for a certain suspended work flow according to the second embodiment. For example, as shown in FIG. 19, when the resume operator and the hold operator are the same (60-1), the suspended office flow is displayed in the pending office flow list, and the operator resumes the suspended office flow. Is possible. Also, when the resumption operator and the hold operator are different and the office work flow in which the hold operation is performed cannot be divided (60-2, 3, 4), the hold operator and the affiliated store are the same (60-2, 3) and Only the operator (60-2) who has the authority to execute the transaction for which the hold operation has been performed can resume the suspended work flow.

  Here, even if the resumption operator and the hold operator are different, if the work flow can be divided (60-5, 6), the operator who has the authority to execute the transaction for which the hold operation was performed regardless of the store to which the store belongs. The office flow in which (60-5) is suspended can be resumed.

  As described above, with reference to FIG. 19, the case classification of which operator can be resumed in a certain suspended work flow according to the second embodiment has been specifically described. Furthermore, the determination procedure for realizing the case classification of whether or not resumability described with reference to FIG. 19 will be described with reference to FIG.

  FIG. 20 is a flowchart of determination as to whether or not to resume, in order to generate a suspended work flow list screen when a resumption operation is performed by a certain operator according to the second embodiment. Specifically, as shown in FIG. 20, first, it is determined whether or not the operator who has suspended the suspended work flow is the same as the operator to be resumed. If the suspended operator and the resuming operator are the same (S400 / yes), the suspended work flow is displayed in the list as being resumable (S408).

  On the other hand, when the suspended operator and the restarting operator are not the same (S400 / no), the processing unit 61 determines whether or not the office work flow for which the suspension operation has been performed can be divided. When the office work flow in which the hold operation is performed cannot be divided (S402 / no), the processing unit 61 determines whether the process resuming operator belongs to the same store as the holding operator (S404). If it is not the same store as the operator (S404 / no), it is determined that the suspended work flow cannot be resumed and is not displayed in the list (S410).

  Further, although the office work flow in which the hold operation is performed is impossible to be divided (S402 / no), when the resume operator is the same store as the hold operator (S404 / yes), the work flow in which the hold operation is performed is When division of labor is possible (S402 / yes), the processing unit 61 determines whether the operator who resumes the execution authority corresponding to the transaction for which the hold operation has been performed has (S406). If the resuming operator has the execution authority (S406 / yes), the processing unit 61 determines that the suspended work flow can be resumed and displays it on the list (S408). If the resuming operator does not have execution authority (S406 / no), the processing unit 61 determines that the suspended work flow cannot be resumed and does not display it on the list (S410).

  In the above, with reference to FIG. 19 and FIG. 20, the case classification of the operator who can resume the suspended work flow according to the second embodiment has been described. Furthermore, with reference to FIG. 21 and FIG. 22 which are examples of specific input screens, the state of the input screen at the time of holding and the operator who can resume the holding work flow will be described below.

  FIG. 21 is an explanatory diagram showing a specific example of the input screen AA (71) of the transaction 11 in the business flow 11 and the input screen BB (72) of the transaction 12 that allow division of work. Specifically, as shown in FIG. 21, the input screen AA (71) is composed of items 1 to 6, and the input of items 1 to 6 is completed, and the input screen BB (72) is item 1 4 and only item 1 is input. The input screen AA (71) can be input by an operator who has authority to execute dispatch, general, and executive seats. The input screen BB (72) can be input by an operator who has authority to execute general and executive seats. is there.

  FIG. 22 illustrates a case where a hold operation is performed on the input screen BB (72) of the transaction 12 of the business flow 11 that is possible to divide the work illustrated in FIG. ) Is a descriptive diagram showing a specific example of a hold transaction in a hold office flow that can be resumed by each operator when a hold operation is performed.

  As shown in FIG. 22, each operator can resume the business flow transaction held by the operator. In such a case, the input data saved at the time of the hold operation is displayed on the input screen, and the suspended operator can resume the business flow from the held state.

  Further, depending on the setting of the resumption restriction of the suspended business flow, the operator can resume the business flow transaction suspended by an operator other than himself. For example, the second column from the right in FIG. 22 represents a case where the work flow 11 that allows division of labor shown in FIG. 21 is put on hold at the stage of entering item 1 on the input screen BB (72) of transaction 12. ing. In this case, in addition to the operator a holding the business flow 11, the operators b and d who have the authority to execute the held transaction 12 can also restart the transaction 12. However, when the operators b and d resume the suspended business flow, the saved data of item 1 of the input screen BB (72) where the input has not been completed is not displayed. Therefore, the operators b and d can resume the business flow 11 without being caught by the state before the suspension. Further, the operators b and d may be able to redo the input of the work flow 11 from the beginning.

  The first column from the right in FIG. 22 represents a case where the transaction 13 of the business flow 12 (not shown) that is not capable of division of labor is put on hold. In this case, the operator a holding the business flow 12 can resume the transaction 13, and the operator b who belongs to the same store as the suspended operator a and has the authority to execute the transaction 13 of the held business flow 13 is used. Can also resume the transaction 13. When the operator a resumes, the input data saved at the time of the hold operation is displayed, but when the operator b resumes, the saved input data of the transaction 13 that has performed the hold operation is not displayed. Further, the operator b may be able to redo the business flow 12 from the beginning.

  The configuration, operation, and effect of the office navigation server 2B according to the second embodiment have been specifically described above with reference to FIGS. As described above, the office navigation server 2B according to the second embodiment can resume when the suspended office flow is resumed depending on whether the suspended office flow is possible or not. It is possible to limit the operators appropriately. Further, depending on whether or not the resumed operator is the same as the suspended operator, the processing unit 61 of the office navigation server 2B according to the second embodiment can switch the display of the stored input data, so that it is efficiently suspended. You can resume your work flow.

  The preferred embodiments of the present invention have been described in detail above with reference to the accompanying drawings, but the present invention is not limited to such examples. It is obvious that a person having ordinary knowledge in the technical field to which the present invention pertains can come up with various changes or modifications within the scope of the technical idea described in the claims. Of course, it is understood that these also belong to the technical scope of the present invention.

  In addition, a computer program for causing an information processing apparatus such as a general-purpose server or a computer to exhibit the same function as the configuration of the present invention can be created, and the computer program and a storage medium storing the computer program are also provided. It belongs to the technical scope of the invention.

  Further, in the above embodiment, the affiliation and rank of the operator are used to determine whether or not to resume, but the present invention is not limited to such an example. For example, information such as the affiliation and location of the terminal may be used when the office navigation server 2 determines whether or not to resume.

DESCRIPTION OF SYMBOLS 1 Office navigation system 2, 2A, 2B Office navigation server 3 Client 4 Dedicated network 21, 61 Processing part 22 Storage part 23 Hold processing part 24 Resume processing part 25, 65 Control part 26, 66 Office flow information 261, 661 Office flow definition 262, 662 Input information 27 Transaction division of labor information 67 Office flow division of labor information 28 Operator management information 29 Busy day information 31 Input screen 32 Display unit 33 Input unit

Claims (14)

A holding processing unit that performs processing to save the data of the office work performed by the operator when the office work is suspended;
A resuming processing unit for obtaining the stored data and resuming the office work;
For the office work, an office information storage unit that stores, as restriction information, a setting that restricts resumption by a predetermined operator;
A control unit that determines whether the suspended office work can be resumed based on the restriction information and the progress state of the stored data ;
An information processing apparatus comprising: A suspension processing unit that performs processing for storing data of the office work performed by an operator at the time of suspension of the office work divided into at least one office stage;
A resuming processing unit for obtaining the stored data and resuming the office work;
For the office work, an office information storage unit that stores, as restriction information, a setting that restricts resumption by a predetermined operator;
An execution section storage unit for storing information indicating an operator section having an execution authority for each office stage;
An operator category storage unit for storing an operator category to which each operator belongs;
Based on the restriction information and whether or not the operator classification to which the operator who resumes the clerical work belongs is included in the operator classification having the execution authority corresponding to the clerical stage where the deferred operation was performed, A control unit for determining whether the work can be resumed;
An information processing apparatus comprising: The office work is composed of a plurality of office operations, and the office operations are divided into at least one office stage,
2. The information processing according to claim 1, wherein the control unit determines whether or not the office work can be resumed based on whether or not all the office operations in the suspended office stage are completed as the progress state. apparatus. Wherein the control unit is further an operator who has held the office work, to determine whether the resumption of the office work based on whether resume the paperwork operator are identical, according to claim 1 or 3 Information processing device. The information processing apparatus further includes an operator affiliation storage unit that stores affiliation information indicating the affiliation of the operator,
Wherein the control unit further determines whether the restart of the office work based on whether the paperwork and operator who hold the paperwork belongs to resume the operator are the same, according to claim 1, 3 5. The information processing apparatus according to any one of 4 . When the clerical stage where the hold operation is performed is configured only by the completed clerical operation,
The control unit, based on whether or not the operator classification having the execution authority corresponding to the office work stage to be operated next in a predetermined order includes the operator classification to which the operator who resumes the office work belongs The information processing apparatus according to claim 2 , wherein whether or not office work can be resumed is determined. When the operator who suspended the clerical work and the operator that resumes the clerical work are not the same, and the clerical stage where the deferred operation was performed includes an unfinished clerical operation,
The resumption processing unit, wherein the performing the resuming process without using the stored data of the office stage, the information processing apparatus according to any one of claims 1 to 6. The information processing apparatus further includes a period storage unit that stores a predetermined time zone or period,
The information processing apparatus according to any one of claims 1 to 7 , wherein a criterion for determining whether or not the office work can be resumed is changed in the predetermined time zone or period. The office work is composed of a plurality of office operations, and the office operations are divided into at least one office stage,
The office work corresponds to a predetermined transaction,
The clerical stage corresponds to a division that divides a plurality of input items constituting the transaction into at least one,
The office operation corresponding to the input item, the information processing apparatus according to any one of claims 1-8. The office work is composed of a plurality of office operations, and the office operations are divided into at least one office stage,
The office work corresponds to a predetermined office flow,
The clerical stage corresponds to at least one transaction constituting the clerical flow,
The office operations correspond to a plurality of input items constituting the transaction information processing device according to any one of claims 1-8. Storing the data of the office work performed by the operator when the office work is suspended;
Obtaining the stored data and performing a resumption process of the office work;
For the office work, storing a setting for restricting restart by a predetermined operator as restriction information;
And determining whether or not the suspended office work can be resumed based on the restriction information and a progress state of the stored data . Computer
A holding processing unit that performs processing to save the data of the office work performed by the operator when the office work is suspended;
A resuming processing unit for obtaining the stored data and resuming the office work;
For the office work, an office information storage unit that stores, as restriction information, a setting that restricts resumption by a predetermined operator;
A program for functioning as a control unit that determines whether the suspended office work can be resumed based on the restriction information and a progress state of the stored data . A terminal device on which an operator performs office work;
A hold processing unit that performs processing for storing data of the office work performed by an operator at the time of the office work hold operation in the terminal device;
A resumption processing unit that acquires the stored data and performs resumption processing of the clerical work at the time of resuming the clerical work in a terminal device that is the same as or different from the terminal device;
Regarding the office work, an office information storage unit that stores, as restriction information, a setting that restricts resumption by a predetermined operator, and the office work suspended based on the restriction information and a progress state of the stored data An information processing system comprising: an information processing device that includes a control unit that determines whether or not to resume the operation. A terminal device on which an operator performs office work;
A suspension processing unit that performs processing for storing the data of the office work performed by the operator at the time of suspension of the office work classified into at least one office stage;
A resumption processing unit that obtains the stored data and performs resumption processing of the office work;
About the office work, an office information storage unit that stores, as restriction information, a setting that restricts resumption by a predetermined operator,
An execution section storage unit for storing information indicating an operator section having an execution authority for each office stage;
An operator category storage unit for storing an operator category to which each operator belongs, and
Based on the restriction information and whether or not the operator classification to which the operator who resumes the clerical work belongs is included in the operator classification having the execution authority corresponding to the clerical stage where the deferred operation was performed, An information processing apparatus including a control unit that determines whether or not work can be resumed; and
An information processing system consisting of

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