JP5810885B2 - Trading device - Google Patents

Description

This invention relates to a transaction equipment, for example, it can be applied to the ATM (Automatic Teller Machine), which is installed in financial institutions and convenience stores, such as banks.

  Conventional transaction apparatuses such as ATMs may have a display screen related to transaction guidance for guiding (supporting) a user's transaction operation. As a prior art relating to an ATM provided with a transaction guide screen, there are technologies described in Patent Documents 1 and 2.

  In the technology described in Patent Document 1, the transaction assistance information on the operation screen (main window) currently being operated by the user is displayed in another sub-window to support the customer's operation, and the next screen switching button on the sub-window is pressed. The auxiliary information on the next screen of the main window currently being displayed is displayed (see paragraph “0028”).

  In the technology described in Patent Literature 2, when a transaction is started by a user, transaction information (amount that can be handled, handling denominations, coin handling, etc.) is displayed, and a reference operation is performed after referring to this information. ing.

JP 2009-230195 A Japanese Patent Laid-Open No. 6-020131

  However, in the techniques described in Patent Documents 1 and 2, although it is possible to present the information on the transaction guidance on each transaction screen to the user, a user who does not need such information (for example, an operation on the transaction screen has already been performed). For users who are used to, the information on the transaction guide is troublesome, and the convenience may be lowered.

Therefore, the user, transaction equipment that may be provided are desired a higher operating means more convenient.

The transaction apparatus of the first aspect of the present invention stores (1) transaction processing means for performing transaction processing with a user, and (2) transaction assistance information for assisting an operation associated with the transaction of the user with respect to the transaction processing means. a transaction auxiliary information storage means for, (3) above transaction processing means, while accepting an operation related transactions from the user, presents the transaction auxiliary information about what is accepted the current operation from above SL user transactions auxiliary (4) The transaction auxiliary information presentation unit causes the user to select one of the transactions provided by the transaction processing unit, and corresponds to the transaction selected by the user. (5) The transaction processing means is a transaction assistance information presentation screen presented to the user by the transaction assistance information presentation means. Trading operation button for accepting transaction operations corresponding to the transaction the auxiliary information to be presented on the screen, characterized in that presented to the user.

  ADVANTAGE OF THE INVENTION According to this invention, the transaction apparatus which provides a user with a more convenient operation means can be provided.

It is explanatory drawing shown about the functional structure of ATM which concerns on 1st Embodiment. It is the flowchart shown about operation | movement of ATM which concerns on 1st Embodiment. It is explanatory drawing shown about the example of the transaction selection screen displayed by ATM which concerns on 1st Embodiment. It is explanatory drawing shown about the example of the transaction assistance information selection screen displayed by ATM which concerns on 1st Embodiment. It is explanatory drawing (the 1) shown about the transaction assistance information display screen which displays the transaction assistance information regarding a deposit transaction by ATM which concerns on 1st Embodiment. It is explanatory drawing shown about the cash insertion screen of the deposit transaction displayed by ATM which concerns on 1st Embodiment. It is explanatory drawing (the 2) shown about the transaction assistance information display screen which displays the transaction assistance information regarding a deposit transaction by ATM which concerns on 1st Embodiment. It is explanatory drawing shown about the functional structure of ATM which concerns on 1st Embodiment. It is explanatory drawing shown about the example of the content of the status information management table which concerns on 1st Embodiment. It is explanatory drawing shown about the transaction assistance information display screen which displays the transaction assistance information regarding a deposit transaction by ATM which concerns on 2nd Embodiment. It is explanatory drawing shown about the transaction assistance information display screen which displays the transaction assistance information regarding a deposit transaction by ATM which concerns on the modification of 1st Embodiment. It is explanatory drawing shown about the example of the content of the status information management table which concerns on the modification of 2nd Embodiment. It is explanatory drawing shown about the transaction assistance information display screen which displays the transaction assistance information regarding a deposit transaction by ATM which concerns on the modification of 2nd Embodiment.

(A) First Embodiment Hereinafter, a first embodiment of a transaction equipment according to the present invention will be described in detail with reference to the drawings. In addition, 1st Embodiment demonstrates the example at the time of applying the transaction apparatus of this invention to ATM.

(A-1) Configuration of the First Embodiment FIG. 1 is a block diagram showing a functional configuration of the ATM 1 of this embodiment.

  The ATM 1 is installed in a financial institution store or the like, and is an information processing (for example, transaction processing) operation of a user (hereinafter referred to as “customer”) who performs transaction processing or communication with a host computer (not shown). ) To perform transaction processing according to the operation of the customer (for example, depositing cash into the customer's account).

  The ATM 1 includes a control unit 10, a data storage unit 20, an operation display unit 30, a card reader 40, a printer 50, a passbook processing unit 60, and a cash processing unit 70.

  The control unit 10 has a function of controlling the operation of each unit in the ATM 1, and includes a transaction processing unit 110 and a communication unit 120. The data storage unit 20 is a data storage unit that stores various types of information necessary for the control unit 10 to perform information processing, and can be configured by various types of memories, for example.

  The control unit 10 can be realized, for example, by installing the transaction program of the embodiment (a program including the processing configuration of the transaction auxiliary information processing unit 111) or the like in an implementation configuration of a program including a processor or the like. For example, the above-described transaction program may be stored in the data storage unit 20 and read and executed by the control unit 10 when the ATM 1 is activated.

  The communication unit 120 is a network interface for connecting to the host computer (not shown). The communication unit 120 can be the same as the existing ATM or the like, and will not be described in detail.

  The transaction processing unit 110 serving as a transaction processing unit includes information processing for performing transaction processing with a customer (including processing accompanying presentation of an operation screen to the customer and operation reception) and each component in the ATM 1 along with transaction processing. It controls elements and the like, and has a transaction auxiliary information processing unit 111 as transaction auxiliary information presenting means and transaction auxiliary information storage means. Then, the transaction processing unit 110 controls the transaction auxiliary information processing unit 111 according to the operation of the transaction screen by the customer, and assists the customer with operations related to the transaction (hereinafter referred to as “transaction auxiliary information”). ) Is displayed (hereinafter referred to as “transaction auxiliary information display screen” or “transaction auxiliary information display screen”). The configuration of the transaction processing performed by the transaction processing unit 110 (except for the processing related to the transaction auxiliary information processing unit 111) can be the same as that of the existing ATM, etc., and detailed description thereof is omitted. To do.

  The transaction assistance information processing unit 111 has a function of performing processing related to transaction assistance information and a transaction assistance information display screen. Details of the processing by the transaction assistance information processing unit 111 will be described later.

  The operation display unit 30 has a function of an interface with a user who uses the ATM 1. The type of device used for the interface with the user in the operation display unit 30 is not limited, but here, a device such as a touch panel screen using a display (for example, a liquid crystal display) is used. The operation display unit 30 can be the same as an existing ATM or the like, and thus detailed description thereof is omitted. Further, the operation display unit 30 of this embodiment will be described as receiving an operation from a customer and displaying information to the customer using a touch panel screen.

  The card reader 40 reads data from a cash card inserted by a customer. The card reader 40 can be the same as the existing ATM or the like, and will not be described in detail.

  The printer 50 prints and outputs a statement or the like on which transaction contents are printed. Note that the printer 50 itself can be the same as the existing ATM or the like, and will not be described in detail.

  The passbook processing unit 60 has a function of accepting a passbook inserted from a customer and performing a process related to the passbook, such as printing contents according to transaction details with the customer in the ATM 1. As the passbook processing unit 60, the same one as the existing ATM or the like can be applied, and detailed description thereof is omitted.

  The cash processing unit 70 has a function of receiving and storing cash (banknotes and / or coins) received from the customer and a function of withdrawing the stored cash to the customer. In addition, the cash processing part 70 can apply the same thing as the existing ATM. In this embodiment, the cash processing unit 70 includes a banknote storage unit 710 that stores banknotes received from customers, and a coin storage unit 720 that stores hardening received from customers.

  Next, details of the processing of the transaction assistance information processing unit 111 will be described.

  As described above, the transaction assistance information processing unit 111 has a function of displaying a transaction assistance information display screen or the like for presenting transaction assistance information to a customer when called according to the control of the transaction processing unit 110.

  The transaction assistance information display screen displayed by the transaction assistance information processing unit 111 corresponds to a function of presenting the transaction assistance information to the customer and shifting to the transaction screen desired by the customer according to the operation of the customer. Shall. Specifically, on the transaction assistance information display screen displayed by the transaction assistance information processing unit 111, the button for shifting to transaction processing (transaction processing related to the transaction assistance information display screen) by the transaction processing unit 110 is 1 or A plurality of transaction processing units 110 are arranged, and the transaction processing unit 110 shifts to transaction processing of items corresponding to the button pressed by the customer on the transaction auxiliary information display screen.

  As transaction assistance information displayed by the transaction assistance information processing unit 111, for example, a limit amount that can be handled in the transaction, a denomination that can be accepted in the transaction, a time zone in which the transaction can be performed, Information that describes a medium (for example, a card, a passbook, etc.) that can be used in the transaction is included.

(A-2) Operation of the First Embodiment Next, the operation of the ATM 1 of the first embodiment having the above configuration will be described.

  FIG. 2 is a flowchart showing the operation when the transaction auxiliary information processing unit 111 performs processing in ATM1.

  First, here, it is assumed that a cash card or bankbook is inserted into the ATM 1 (card reader 40) by the customer. Then, transaction processing unit 110 displays a transaction processing selection screen (hereinafter referred to as “transaction selection screen”) as shown in FIG. 3 on the touch panel screen of operation display unit 30 (S101).

  FIG. 3 is an explanatory diagram showing an example of a transaction selection screen displayed on the touch panel screen of the operation display unit 30. As shown in FIG. 3, buttons (buttons B <b> 101 to B <b> 105 in FIG. 3) for receiving an operation from a customer are arranged on the touch panel screen of the operation display unit 30.

  In the transaction selection screen of FIG. 3, a payment transaction for withdrawing money from the customer's account (for example, an account corresponding to a cash card inserted into the card reader 40) or payment related to the customer's loan is started. Account B101 (a button labeled “Payment”) and inter-account transfer or cash transfer to an account other than the customer's account (for example, an account corresponding to a cash card inserted into the card reader 40) Deposit (deposit) into a button B102 (a button labeled "Transfer") for starting a transfer transaction for accepting a transfer and an account of the customer (for example, an account corresponding to a cash card inserted into the card reader 40). Button B103 for performing a deposit transaction to be performed (a button labeled “deposit”) and a passbook of the customer (inserted into the passbook processing unit 60) Button B104 for starting a passbook entry transaction to be recorded in the passbook) (button displayed as “passbook entry”) and a button B105 for starting processing by the transaction auxiliary information processing unit 111 (“transaction guide”) Displayed button).

  Here, it is assumed that the button B105 (button displayed as “transaction guide”) is pressed by the customer and the processing of the transaction auxiliary information processing unit 111 is started (S102).

  When the button B105 (button displayed as “transaction guide”) is pressed, the transaction auxiliary information processing unit 111 causes the customer to select information items related to transactions that can be selected on the transaction selection screen (hereinafter referred to as “transactions”). The auxiliary information selection screen ”is displayed on the touch panel screen of the operation display unit 30 (S103). Since the transaction selection screen is not a screen related to a specific transaction, in the transaction auxiliary information processing unit 111 of this embodiment, when the button B105 (button displayed as “transaction guide”) is pressed, the transaction selection screen is displayed. The transaction assistance information selection screen for selecting the transaction assistance information related to the transaction that can be selected in is displayed, and the item of the transaction assistance information desired by the customer is selected. Then, the transaction auxiliary information processing unit 111 displays auxiliary information (auxiliary information corresponding to the selected button) corresponding to the item selected on the transaction auxiliary information selection screen on the touch panel screen of the operation display unit 30. Become.

  On the transaction assistance information selection screen shown in FIG. 4, a button B201 (displayed as “payment”) for displaying supplementary information related to a payment transaction and a button B202 (“ A button labeled “deposit”, a button B203 for displaying auxiliary information related to the transfer transaction (a button labeled “transfer”), and a button B204 for displaying auxiliary information related to the book transaction (“ Button for displaying the passbook entry), button B205 for displaying the supplementary information regarding the usage fee for each transaction (button for displaying the “use fee”), and supplementary information regarding the fee for the transfer transaction. Button B206 (button displaying "transfer fee") and a button for returning to the previous screen (transaction selection screen shown in FIG. 3) 207 and (the button labeled "return") is disposed.

  In this example, it is assumed that the customer presses button B202 (a button labeled “deposit”) on the transaction assistance information selection screen shown in FIG. 4 (S104). Then, the transaction auxiliary information processing unit 111 displays auxiliary information (auxiliary information related to deposit transaction) corresponding to the pressed button B202 (button displayed as “deposit”) on the touch panel screen of the operation display unit 30. (S105).

  FIG. 5 is a transaction assistance information display screen for displaying transaction assistance information regarding the deposit transaction displayed by the transaction assistance information processing unit 111 in step S105.

  On the transaction assistance information display screen (transaction assistance information related to deposit transaction) shown in FIG. 5, as transaction assistance information, “up to 100 coins”, “up to 100 banknotes”, “coin deposit handling on weekdays 9: 00-17: 00 ”is displayed. As shown in FIG. 5, on the transaction assistance information display screen, by displaying transaction assistance information such as “up to 100 coins” and “up to 100 banknotes”, when performing a deposit transaction using the ATM1, coins and banknotes The customer can be informed that there is a limit that only 100 sheets can be handled. In addition, as shown in FIG. 5, on the transaction assistance information display screen, when the transaction assistance information “Handling of coin deposits is from 9:00 to 17:00 on weekdays” is displayed, the deposit transaction is performed using the ATM1. The customer can be informed that there is a restriction that the deposit by coin is from 9:00 to 17:00 on weekdays. As shown in FIG. 5, in the transaction assistance information processing unit 111 of this embodiment, a character string indicating the restriction of deposit transactions using the ATM 1 is displayed as transaction assistance information related to deposit transactions.

  Further, as the transaction assistance information displayed by the transaction assistance information processing unit 111, not only display using a character string but also display using an image may be performed. For example, in FIG. 5, a coin image image G301 is arranged under the character string “up to 100 coins”, and further, a banknote image image G302 is arranged under the character string “up to 100 coins”. . In this way, the transaction assistance information processing unit 111 may display an image visually representing information as shown in FIG. 5 as the transaction assistance information displayed on the transaction assistance information display screen.

  And in the transaction assistance information display screen shown in FIG. 5, in addition to the above-mentioned transaction assistance information, a deposit transaction that is a transaction related to the transaction assistance information display screen is started (shifted to the transaction screen of the deposit transaction). Button B301 (button displayed as “Deposit”) and button B302 (button displayed as “Confirm”) for returning to the previous screen (transaction auxiliary information selection screen shown in FIG. 4) are arranged. Has been.

  As described above, in the transaction assistance information processing unit 111 of this embodiment, when the button B105 (button displayed as “transaction guide”) is pressed, a plurality of screens are used to select a transaction on the transaction selection screen. Displays transaction assistance information about selectable transactions. In the transaction auxiliary information processing unit 111, when the button B105 (button displayed as “transaction guide”) is pressed, transaction auxiliary information related to transactions that can be selected from the transaction selection screen is displayed using only one screen. All may be displayed (for example, displayed by scrolling the screen using a scroll bar or the like).

  Here, it is assumed that the customer presses the button B301 (a button labeled “deposit”) (S106), and the transaction processing unit 110 starts the deposit transaction process (S107).

  And transaction processing part 110 starts processing of a deposit transaction. Next, the transaction processing unit 110 displays on the touch panel screen of the operation display unit 30 a screen for prompting the customer to input cash for deposit (hereinafter referred to as “cash input screen”) (S108). The transaction processing unit 110 controls the cash processing unit 70 when displaying the cash insertion screen, and accepts bills and coins (the bill insertion port and the coin insertion port not shown). Set the shutter (opening / closing body) to the open state (acceptable state).

  FIG. 6 is an explanatory diagram showing an example of a cash input screen displayed on the touch panel screen of the operation display unit 30.

  In the cash insertion screen shown in FIG. 6, a character string (“Please insert banknotes or coins”) prompting the customer to insert cash (banknotes or coins) into the insertion slot (not shown). ), A button B401 (a button displaying “help”) for starting processing by the transaction auxiliary information processing unit 111, and a button B402 (“confirmation”) for pressing after the cash has been inserted by the customer Displayed button).

  Here, it is assumed that the button B401 (a button displaying “help”) is pressed on the cash insertion screen (S109).

  When the button B401 (button displayed as “help”) is pressed, the transaction assistance information processing unit 111 displays a transaction assistance information display screen that displays transaction assistance information associated with the screen (cash insertion screen). It is displayed on the touch panel screen of the operation display unit 30 (S110).

  In the transaction assistance information processing unit 111, the data of the transaction assistance information display screen (transaction assistance information) can be managed in association with each transaction unit and / or the transaction screen unit constituting the transaction processing. Shall. In this embodiment, the transaction auxiliary information display screen (transaction auxiliary information) corresponding to the cash input screen of the deposit transaction is configured as shown in FIG.

  In the transaction assistance information display screen (transaction assistance information regarding the cash insertion screen of the deposit transaction) shown in FIG. 7, the same transaction assistance information (“up to 100 coins”, “up to 100 bills”, “coins” "The handling of the deposit is from 9: 00 to 17: 00 on weekdays").

  Then, on the transaction assistance information display screen shown in FIG. 7, in addition to the above-mentioned transaction assistance information, a button B501 (“confirmation” is displayed to return to the previous screen (transaction assistance information selection screen shown in FIG. 6). Button) is displayed.

  In this example, it is assumed that the customer presses button B501 (a button displayed as “Confirm”) on the transaction assistance information display screen illustrated in FIG. Then, transaction processing unit 110 returns the screen to be displayed on the touch panel screen of operation display unit 30 to the original transaction screen (cash input screen of the deposit transaction shown in FIG. 6) (S111), and controls cash processing unit 70. Then, the inserted cash is counted, and the deposit transaction process is continued (S112). As described above, the content of the transaction processing performed by the transaction processing unit 110 is the same as that of the existing ATM, and thus detailed description thereof is omitted.

(A-3) Effects of First Embodiment According to the first embodiment, the following effects can be achieved.

  In ATM1 of 1st Embodiment, according to a customer's operation, a customer's operation is shown by showing the transaction auxiliary information display screen corresponding to the transaction screen (transaction currently performed) of the transaction currently displayed. Can assist. Moreover, in ATM1, since the customer who does not want to present the transaction assistance information display screen does not press the button for displaying the transaction assistance information display screen, the transaction assistance information display screen is not presented to such a customer. The transaction processing can be completed.

  Specifically, for example, in ATM1, as shown in FIG. 4 described above, by providing a button B105 (button displayed as “transaction guide”) on the transaction selection screen, the transaction selection screen is displayed to the customer. Opportunities can be applied to know information about what kind of transactions are possible with the buttons that are placed, and detailed information such as the time zones and limits for each transaction. Thereby, in ATM1, the convenience of a customer can be improved and also the utilization frequency can be improved.

  Further, for example, in ATM1, as shown in FIG. 6 described above, even if it is a screen in the middle of a transaction operation (a cash insertion screen in the embodiment), a button B401 (“ By providing a “Help” button), you can know the details of the transaction (deposit transaction), prevent the customer from making operational mistakes, and reduce the response to inquiries from customers to employees. it can.

(B) Second Embodiment Next, a second embodiment of the transaction equipment according to the present invention will be described in detail with reference to the drawings. In addition, 2nd Embodiment demonstrates the example at the time of applying the transaction apparatus of this invention to ATM.

  FIG. 8 is a block diagram showing the overall configuration of the ATM 1A according to the second embodiment. The same or corresponding parts as those in FIG. 1 are given the same or corresponding reference numerals. Hereinafter, the difference between the second embodiment and the first embodiment will be described.

  The control unit 10A configuring the ATM 1A is different from the first embodiment in that the transaction processing unit 110 is replaced with the transaction processing unit 110A.

  In the first embodiment, the contents of the transaction auxiliary information display screen associated with each transaction or transaction screen (transaction auxiliary information) were static contents, but in the second embodiment, the contents of ATM1A It is assumed that it changes dynamically according to the state and setting contents. In this embodiment, as an example, the transaction assistance information processing unit 111A changes the content (transaction assistance information) of the transaction assistance information display screen according to the state of the ATM 1A. Specifically, in the transaction auxiliary information processing unit 111A, the state information management unit 112 as the apparatus state information holding unit holds information on the status of the ATM 1A, and the content of the transaction auxiliary information display screen based on the held information. (Transaction assistance information) shall be changed.

  In this embodiment, the state information management unit 112 has a state information management table 112a for managing information related to the state of the ATM 1A.

  FIG. 9 is an explanatory diagram showing an example of the contents of the state information management table 112a.

  As shown in FIG. 9, in the state information management table 112a, “state information” indicating the current state of the ATM 1A is associated with “state information item” indicating the information item regarding the state of the ATM 1A. Yes. In the state information management table 112a of this embodiment, the "number of banknotes that can be stored" indicating the number of banknotes that can be stored in the banknote storage unit 710 of the ATM1A and the number of coins that can be stored in the coin storage unit 720 of the ATM1A. It is assumed that “the number of coins that can be stored” and “the handling of coins” indicating the time zone in which the ATM 1A can handle the coins are registered as status information items.

  For example, it is assumed that the banknote storage unit 710 can store up to 1000 banknotes. When 950 banknotes are already stored in the banknote storage unit 710, the banknotes that can be stored in the banknote storage unit 710 (the number of banknotes that can be stored) are 50. In the state information management unit 112, for example, the cash processing unit 70 is controlled, and information on the number of banknotes that can be stored in the banknote storage unit 710 is checked for each transaction involving deposit or withdrawal (contents that can be stored in banknotes). Number of sheets) is reflected in the state information management table 112a.

  In this embodiment, even if the banknote storage unit 710 and the coin storage unit 720 can store 100 or more banknotes or coins, the maximum number of banknotes and coins that can be received at one time is 100. It shall be a sheet. Therefore, even if the banknote storage unit 710 or the coin storage unit 720 can store 100 or more banknotes or coins, the “number of banknotes that can be stored” and the “number of coins that can be stored” in the state information management table 112a are as follows. It is assumed that a maximum of 100 images are displayed.

  Furthermore, in FIG. 9, the status information corresponding to the status information item “coin deposit handling” is “weekdays 9:00 to 17:00”. For this status information item, for example, the ATM1A The content may be based on a setting operation of a staff member of the store where the computer is installed, or may be content according to control from a host computer (not shown).

  Then, in the transaction assistance information processing unit 111A, when the contents of the state information management table 112a are the contents as shown in FIG. 9, the transaction assistance information display screen (transaction assistance information) regarding the cash insertion screen of the deposit transaction is shown in FIG. Process to output a screen like FIG. 10 shows the transaction assistance information display screen corresponding to FIG. 7 in the first embodiment, in the second embodiment.

  FIG. 10 is a transaction assistance information display screen (transaction assistance information) reflecting the contents of the state information management table 112a shown in FIG.

  Specifically, in the transaction assistance information display screen of FIG. 10, among the transaction assistance information “up to 70 banknotes”, for the parameter “70 sheets”, state information corresponding to the number of banknotes that can be stored is applied. Yes. Further, in the transaction assistance information display screen of FIG. 10, among the transaction assistance information “up to 100 coins”, the status information corresponding to the number of coins that can be stored is applied to the parameter “100 sheets”. Furthermore, in the transaction assistance information display screen of FIG. 10, among the transaction assistance information “coin deposit handling is 9:00 to 17:00 on weekdays”, the parameter “weekdays 9:00 to 17:00” State information corresponding to the handling of deposits is applied.

  As described above, in the transaction assistance information processing unit 111A, a link for quoting (substituting) information in the state information management table 112a is set for each transaction assistance information display screen, and depending on the state of the ATM 1A, etc. Suppose that it is possible to change the contents (transaction assistance information) of the transaction assistance information display screen.

  As described above, in the second embodiment, the contents of the transaction assistance information display screen (transaction assistance information) are dynamically changed according to the state of ATM1A, the setting contents, etc. Transaction assistance information can be provided to customers.

(C) Other Embodiments The present invention is not limited to the above-described embodiments, and may include modified embodiments as exemplified below.

(C-1) In each of the above embodiments, an example in which the transaction apparatus of the present invention is applied to an ATM has been described. However, the transaction apparatus may be applied to other transaction apparatuses. For example, a transaction device that performs transactions using an IC card that can charge (deposit) electronic money or the like (for example, a ticket vending machine at a transportation facility, or a device that performs a transaction that performs processing such as charging an IC card), The automatic transaction apparatus of the present invention may be applied to a vending machine or the like.

  For example, in the case of applying a transaction apparatus that performs a transaction using an IC card that can charge electronic money or the like, when accepting an input of cash from a customer in a transaction of charging to electronic money, Accepting the insertion of cash from the customer on the same screen as in FIG. 6, a transaction assistance information display screen similar to that in FIG. 7 may be displayed in response to the customer's operation (pressing the “Help” button).

(C-2) In the first embodiment, on the transaction assistance information selection screen shown in FIG. 4, the arrangement positions of buttons displayed as “payment”, “deposit”, “transfer”, and “passbook entry” (Layout) is different from the transaction selection screen (see FIG. 3), but when the transition is made from the transaction selection screen to the transaction information selection screen as shown in FIG. Anyway. In this way, on the transaction assistance information selection screen, by arranging the same arrangement position of the transaction selection screen and the corresponding transaction buttons (buttons having the same display contents), which button is on the transaction assistance information display screen for the customer. It is possible to make it easy to visually recognize whether the transaction processing is supported.

(C-3) The state information management table 112a of the second embodiment manages the number of storable sheets for each denomination of cash and reflects it in the contents of the transaction assistance information display screen (transaction assistance information). Good. For example, for the banknote storage unit 710 and the coin storage unit 720, the number of sheets that can be stored in the storage cassette for each denomination may be managed and reflected in the content of the transaction auxiliary information display screen (transaction auxiliary information).

  Specifically, for example, as shown in FIG. 12, the status information management table 112a may manage the number of storable sheets for each denomination. In the status information management table 112a shown in FIG. 12, as status information items, “total number of bills that can be stored” indicating the total number of bills that can be stored, “total number of coins that can be stored” that indicates the total number of coins that can be stored, It has shown about the example which manages the storable number of sheets for every money type of a banknote and a coin.

  The total number of banknotes that can be stored shown in FIG. 12 is set to a maximum value of 100, and when the total value of banknotes that can be stored for each denomination of banknotes is less than 100, the total value of sheets that can be stored for each denomination Shall be indicated. In FIG. 12, the number of 10,000 yen banknotes that can be stored is 20, the number of 5,000 yen banknotes that can be stored is 10, and the number of 1000 yen banknotes that can be stored is 40, and the total of these is 70 sheets and 100 sheets. Since it is not less, the total banknote storage capacity is 70. If the total value of sheets that can be stored for each denomination of banknotes is 100 or more, the total number of banknotes that can be stored is 100. The total number of coins that can be stored and the number of coins that can be stored for each type of coin have the same relationship. The number and combination of denominations managed by the status information management table 112a are not limited. This is a restriction that is necessary when there is an upper limit on the number of banknotes or coins that can be stored at one time, depending on the specifications and state of a cash slot (not shown) of the cash processing unit 70. The state information management table 112a may be configured to change the setting of the value of the total storable number of banknotes or coins according to the specification of a cash insertion slot (not shown) of the cash processing unit 70 or the like. In the state information management table 112a, for the same reason, the upper limit value of the number of storable sheets for each denomination is set to a value with the total storable number of banknotes or coins as an upper limit.

  FIG. 13 is a transaction assistance information display screen (transaction assistance information) reflecting the contents of the state information management table 112a shown in FIG.

  For example, the transaction assistance information on the transaction assistance information display screen shown in FIG. 13 reflects the contents reflecting the contents of the state information management table 112a shown in FIG. However, up to 20 for 10,000 yen bills, up to 10 for 5,000 yen bills, and 40 for 1,000 yen bills.

  As described above, as transaction assistance information on the transaction assistance information display screen, information including the number of pieces that can be accommodated for each denomination is displayed, so that the state of the ATM can be conveyed to the customer in more detail and convenience is improved. be able to.

  DESCRIPTION OF SYMBOLS 1 ... ATM, 10 ... Control part, 110 ... Transaction processing part, 111 ... Transaction auxiliary information processing part, 120 ... Communication part, 20 ... Data storage part, 30 ... Operation display part, 40 ... Card reader, 50 ... Printer, 60 ... bankbook processing part, 70 ... cash processing part, 710 ... banknote storage part, 720 ... coin storage part.

Claims (5)

Transaction processing means for performing transaction processing with a user;
Transaction assistance information storage means for storing transaction assistance information for assisting operations associated with transactions for the transaction processing means of the user;
Above transaction processing means, while accepting an operation related transactions from the user, and a transaction auxiliary information presenting means for presenting the transaction auxiliary information about what is accepted the current operation from above Symbol user,
The transaction auxiliary information presenting means causes the user to select any of the transactions provided by the transaction processing means, presenting a transaction auxiliary information presentation screen including transaction auxiliary information corresponding to the transaction selected by the user,
The transaction processing means is a transaction operation information reception screen presented to the user by the transaction assistance information presentation means, and a transaction operation for accepting a transaction operation corresponding to the transaction assistance information presented on the transaction assistance information presentation screen. A transaction apparatus for presenting a button to the user . It further comprises device state information holding means for holding device state information relating to the state of the transaction device,
2. The transaction apparatus according to claim 1, wherein the transaction auxiliary information presenting means changes contents of the transaction auxiliary information presented to the user according to the apparatus state information held by the apparatus state information holding means. . It further comprises a cash storage means for storing cash input from customers for each denomination,
The apparatus state information holding unit holds the storable number information regarding the number that can be stored for each denomination in the cash storing unit,
The transaction apparatus according to claim 2 , wherein the transaction auxiliary information presenting means includes information based on the storable number information held by the apparatus state information holding means in the transaction auxiliary information presented to the user. 4. The transaction apparatus according to claim 3, wherein the storable number information held by the apparatus state information holding unit is information indicating a limit number of sheets that can be received from a user or provided to the user. An operation display unit having a screen for displaying an operation screen;
The transaction processing means and the transaction auxiliary information presentation means display an operation screen on the screen of the operation display unit,
The transaction auxiliary information presenting means displays the transaction auxiliary information presenting screen on the entire display screen of the display unit.
  The transaction apparatus according to claim 1.

Images