JP5757583B2 - Consignment return forgetting determination device, system, method, and program - Google Patents

Description

  The present invention relates to a left-behind-goods return determination apparatus, system, method, and program.

  When performing maintenance work on the customer's electrical equipment, communication equipment, etc., the maintenance engineer removed the defective parts from the equipment and deposited them, and repaired the parts, etc. (consigned goods) that were deposited after returning to the office. Parts etc. (consignment items) are attached to customer's equipment. The maintenance engineer issues a work report or custody when the custody of the custody is received, and the custody name (rental product name) and custody (in the custody field) in the work report or custody ( Fill in the sign of the borrower. And when the maintenance engineer returns the entrusted item, he / she fills in the customer's signature in the entrusted item column (the borrowed item column) in the work report or entrustment document and checks whether the entrusted item is returned. It was. The contents of the work report or deposit form are managed on the management system, and RFID (Radio) attached to the customer's parts etc. Some use a means for reading a frequency identification (IC tag or the like) (for example, see Patent Documents 1 and 2).

JP 2011-8331 A JP 2010-9503 A

  The following analysis is given by the inventor.

  In the conventional method of checking whether or not there is a return of the consigned item, there is a problem that the entry of the consigned item is forgotten (forgotten) due to omission (forget) due to human entry (input / reading operation etc. in the management system). was there. In addition, maintenance technicians rarely need to bring back the entrusted items (for example, admission cards, security cards, etc.) that were deposited when entering the customer's place. We had to return it before we had to return it, and we had to return it securely.

  The main subject of this invention is providing the determination method for forgetting return of returned goods, a portable terminal, a system, and a program which can contribute to preventing forgotten return of returned goods.

  According to a first aspect of the present invention, there is provided a forgotten product return determination device for determining whether or not a returned product is forgotten to be returned from a customer, wherein the RFID reader unit reads RFID data from an RFID tag, and the RFID reader A control unit that controls a unit and performs information processing, and the control unit reads the registration RFID data from an RFID tag attached to a predetermined article by the RFID reader unit. When controlling the data to be registered in a predetermined storage unit and reading the RFID data for determination from the RFID tag attached to an article around the user of the forgotten return determination apparatus, the RFID reader unit, The deposit is performed by comparing the read RFID data for determination with the registered RFID data for registration. And wherein the determining the presence or absence of return forgotten.

  In a second aspect of the present invention, the forgotten product return forgotten determination system includes: the forgotten product return forgotten determination device; and a server device that is communicably connected to the forgotten product return forgotten determination device via a network. The predetermined storage unit is a storage unit provided in the server device.

  In a third aspect of the present invention, there is provided a forgotten product return forgetting determination method for determining whether or not a forgotten product is forgotten to be returned using a forgotten product return forgoing judgment device, wherein the forgotten product return forgotten judgment device. When the registration RFID data is present, the step of reading the registration RFID data from the RFID tag attached to the predetermined article, and the stored product return forgotten determination device, the read registration RFID data is stored in the predetermined storage. And a step of reading determination RFID data from an RFID tag attached to an article around the user of the deposit return forgetting determination device in the deposit return forgetting determination device And the read RFID data for determination read, and the registered RFID data for registration, A step of determining whether the return forgetting of the deposit item by matching characterized in that it comprises a.

According to a fourth aspect of the present invention, there is provided a program for determining whether or not a forgotten return of a custody deposited from a customer using a custody return forgetting determination device, wherein the registration RFID for registration is determined in the custody return forgetting determination device. When there is data, a step of reading registration RFID data from an RFID tag attached to a predetermined article, and a step of registering the read registration RFID data in a predetermined storage unit in the deposit return forgetting determination device And reading the RFID data for determination from an RFID tag attached to an article around the user of the forgotten product return determination device after the registering step in the forgotten product return determination device; In the forgotten return determination device, the read RFID data for determination and the registered RFID data for registration are read. When, characterized in that to execute, and determining whether the return forgetting of the deposit item by matching.
According to a fifth aspect of the present invention, there is provided a deposit return forgetting determination device for determining whether or not a forgotten return of a deposit deposited from a customer, wherein the RFID reader unit reads RFID data from an RFID tag, and the RFID reader A control unit that controls a unit and performs information processing, and the control unit reads the registration RFID data from an RFID tag attached to a predetermined article by the RFID reader unit. When controlling the data to be registered in a predetermined storage unit and reading the RFID data for determination from the RFID tag attached to an article around the user of the forgotten return determination apparatus, the RFID reader unit, The deposit is performed by comparing the read RFID data for determination with the registered RFID data for registration. When determining whether or not to forget to return the item, and determining whether or not to forget to return the entrusted item, if there are a plurality of the same RFID data for determination that have been read, When it is determined that there is forgotten return and whether or not forgotten return of the entrusted item is determined, when the read RFID data for determination is not readable because there are a plurality of the same, the read one or more read It is characterized by determining whether or not the deposit has been forgotten to be returned by comparing the RFID data for determination with one or more registered RFID data for registration.
In the sixth aspect of the present invention, in the forgotten product return forgetting determination system, the forgotten product return forgotten judgment device according to the fifth aspect is connected to the forgotten product return forgotten judgment device so as to be communicable via a network. And the predetermined storage unit is a storage unit provided in the server device.
In a seventh aspect of the present invention, there is provided a forgotten product return determination method for determining whether or not a returned product has been forgotten to be returned from a customer by using a forgotten product return determination device, wherein the forgotten product return forgotten determination is performed. In the apparatus, when there is registration RFID data, the step of reading the registration RFID data from the RFID tag attached to a predetermined article, and the forgotten product return forgetting determination apparatus, the read registration RFID data is In the step of registering in the storage unit and the forgotten return check determination device, after the registration step, the RFID data for determination is read from an RFID tag attached to an article around the user of the forgotten return check device Read the RFID data for determination and the registered RFID data for registration registered in the process and the forgotten return determination device And the step of determining whether or not the forgotten product is forgotten to be returned, and in the step of determining whether or not the forgotten product is forgotten to be returned, When it becomes impossible to read because it exists, it is determined that there is forgotten return of the entrusted item, and in the step of determining whether or not the entrusted item is forgotten to be returned, there are a plurality of the same RFID data for the read judgment Whether the forgotten return is forgotten by comparing the read one or more RFID data for determination with one or more registered RFID data for registration when it is not readable It is characterized by determining.
According to an eighth aspect of the present invention, there is provided a program for determining whether or not a forgotten return of a custody deposited from a customer using a custody return forgetting determination device, wherein the c When there is RFID data, the step of reading the registration RFID data from the RFID tag attached to the predetermined article, and the read RFID data for registration registered in the predetermined storage unit in the forgotten return determination device A step of reading RFID data for determination from an RFID tag attached to an article around the user of the deposit return forgotten determination device after the registering step in the deposit return forget determining device; and the deposit In the product return forgotten determination device, the read RFID data for determination and the registered RFID data registered are read. And the step of determining whether or not the forgotten product is forgotten to be returned, and the step of determining whether or not the forgotten product is forgotten to be returned are the same for the read RFID data for determination When it becomes impossible to read due to the presence of a plurality of items, it is determined that there is forgotten return of the entrusted item, and in the step of determining whether or not the entrusted item is forgotten to be returned, the same determination is made for the read RFID data for determination When one or more of the RFID data for determination is read and the one or more registered RFID data for registration is collated with each other, the returned item is returned. It is characterized by determining the presence or absence of forgetting.

  According to the present invention, by using RFID technology to determine whether a customer has forgotten to return a consigned product, it is possible to eliminate entry check by a person, eliminate omission (forget), and prevent return omission (forget). Can do. In addition, according to the present invention, even if there is a false detection of forgetting to return, the forgetting to return is reliably prevented by reconfirming the existence of consignment items etc. that should be returned, triggered by the detection of forgetting to return I can do it.

It is the block diagram which showed typically the structure of the custody return forgetting determination apparatus which concerns on Embodiment 1 of this invention. It is the flowchart figure which showed typically operation | movement of the custody return forgetting determination apparatus which concerns on Embodiment 1 of this invention. It is the flowchart figure which showed typically operation | movement of the custody return forgetting determination apparatus which concerns on Embodiment 2 of this invention. It is the flowchart figure which showed typically operation | movement of the custody return forgetting determination apparatus which concerns on Embodiment 3 of this invention. It is the block diagram which showed typically the structure of the custody return forgetting determination apparatus which concerns on Embodiment 4 of this invention. It is the flowchart figure which showed typically operation | movement of the custody return forgetting determination apparatus which concerns on Embodiment 4 of this invention. It is the block diagram which showed typically the structure of the custody return forgetting determination system which concerns on Embodiment 5 of this invention.

[Embodiment 1]
A deposit return forgetting determination apparatus according to Embodiment 1 of the present invention will be described with reference to the drawings. FIG. 1 is a block diagram schematically showing the configuration of the left-behind-goods return determination device according to Embodiment 1 of the present invention.

  The left-behind-goods return determination device 10 is a device that determines whether or not the left-handed goods 21 left from the customer are forgotten to be returned. For example, a portable terminal having a computer function can be used as the left-behind-goods return determination apparatus 10. The forgotten returned goods determination device 10 determines the presence or absence of forgotten return using the RFID data of the RFID tag 21 a attached to the left-ordered goods 21. The checked product return forgetting determination apparatus 10 includes a control unit 11, an RFID reader unit 12, and a storage unit 13 as main components.

  The control unit 11 is a functional unit having a computer function for controlling the RFID reader unit 12 and the storage unit 13. The control unit 11 performs predetermined information processing by executing a predetermined program.

  When there is registration RFID data (here, user RFID data stored in the RFID tag 20a attached to the user's belongings 20), the control unit 11 reads the registration RFID data (user RFID) read by the RFID reader unit 12. Data) is registered in the storage unit 13. The control unit 11 does not register the registration RFID data (user RFID data) in the storage unit 13 when there is no registration RFID data (user RFID data).

  The control unit 11 adds the registration RFID data (user RFID data) to the storage unit 13 and attaches it to the items around the user (regardless of whether the user's personal belongings 20 and the consignment items 21 are included). When the RFID data for determination can be read from the RFID tag that has been read, by comparing the RFID data for determination read by the RFID reader unit 12 with the RFID data for registration (user RFID data) registered in the storage unit 13 It is determined whether the forgotten return of the entrusted item 21 is present.

  When the control unit 11 has one or a plurality of determination RFID data read by the RFID reader unit 12 that is different from the registration RFID data (user RFID data) registered in the storage unit 13, It is determined that 21 is forgotten to return. When the control unit 11 reads only one or a plurality of determination RFID data read by the RFID reader unit 12 and matches the registration RFID data (user RFID data) registered in the storage unit 13, It is determined that 21 is not forgotten.

  Note that the control unit 11 is irrelevant whether or not the registration RFID data (user RFID data) is not registered in the storage unit 13 and the items around the user (the user's belongings 20 and the deposits 21 are included). When one or a plurality of determination RFID data can be read from the RFID tag attached to), it is determined that the customer has forgotten to return the deposit 21 in order to confirm whether the customer has forgotten to return the deposit 21. Thereby, it is possible to completely eliminate the forgetting to return the entrusted item 21 from the customer.

  Further, the control unit 11 does not depend on whether or not the registration RFID data is registered in the storage unit 13, regardless of whether the user's personal items (whether the user's personal belongings 20 or the deposits 21 are included). If the RFID data for determination cannot be read from the RFID tag attached to, it is determined that there is no forgetting to return the entrusted item 21.

  The RFID reader unit 12 is a functional unit that reads RFID data stored in an RFID tag by wireless communication. The RFID reader unit 12 is controlled by the control unit 11. The RFID reader unit 12 reads registration RFID data (here, user RFID data stored in the RFID tag 20a attached to the user's belongings 20), and controls the read registration RFID data (user RFID data). 11 is output. The RFID reader unit 12 reads RFID data from articles around the user (regardless of whether or not the user-owned items 20 and the deposits 21 are included), and outputs the read RFID data to the control unit 11. The RFID reader unit 12 does not output the RFID data to the control unit 11 when the RFID data cannot be read.

  The storage unit 13 is a functional unit that stores predetermined data programs. For the storage unit 13, for example, a nonvolatile storage device such as a flash memory can be used. The storage unit 13 is controlled by the control unit 11. The storage unit 13 stores the registration RFID data read by the RFID reader unit 12 (here, the user RFID data stored in the RFID tag 20a attached to the user's belongings 20) by the registration control of the control unit 11. To do. Here, the registration RFID data is registered in the storage unit 13 of the left-behind-goods return determination device 10, but is stored in the storage unit of the server device connected to the left-behind-goods return determination device 10 via the network. You may make it register (Embodiment 5; refer FIG. 7).

  The user possessed item 20 is an item possessed by a user (maintenance worker or the like) of the left-behind-goods return determination apparatus 10. An RFID tag 20a (for example, an IC tag) is attached to the user's personal belongings 20. In the RFID tag 20a, user RFID data (identification information of the user's belongings 20) is stored. The RFID tag 20 a is capable of wireless communication with the RFID reader unit 12, and transmits stored user RFID data to the RFID reader unit 12 by reading the RFID reader unit 12. Examples of the user-owned items 20 include RFID-equipped cards such as a boarding card with RFID, a commuter pass, an electronic money card, an employee ID card, and a security card. When the user does not have the user belongings 20 with the RFID tag 20a, the user RFID data is not registered.

  The deposit 21 is an article deposited from a customer. An RFID tag 21a (for example, an IC tag) is attached to the consignment 21. The RFID tag 21a stores stored product RFID data (identified product identification information; RFID data different from user RFID data). The RFID tag 21 a can wirelessly communicate with the RFID reader unit 12, and transmits stored stored product RFID data to the RFID reader unit 12 by reading the RFID reader unit 12. As the entrusted item 21, for example, an admission card with an RFID tag, a security card, or the like can be cited. When the user returns the entrusted item 21 to the customer, the entrusted item RFID data is not read.

  Next, the operation of the left-behind-goods return determination apparatus according to Embodiment 1 of the present invention will be described with reference to the drawings. FIG. 2 is a flowchart schematically showing the operation of the deposit return forgetting determination apparatus according to the first embodiment of the present invention.

  First, the control unit 11 of the left-behind-goods return determination device 10 applies an RFID tag 20a attached to the user's personal belongings 20 by a user operation (for example, an operation using an input unit such as a keypad, a keyboard, a touch panel, or a microphone). The stored user RFID data is read by the RFID reader unit 12 (step A1).

  Next, the control unit 11 of the left-behind-goods return determination apparatus 10 registers the user RFID data read by the RFID reader unit 12 in the storage unit 13 (step A2).

  If there are a plurality of user-owned items 20, step A1 and step A2 are performed for all the user-owned items 20. When there is no user RFID data to be registered, Step A1 and Step A2 can be omitted. The following description is based on the assumption that user RFID data has been registered.

  Next, the control unit 11 of the left-behind-goods return determination apparatus 10 is configured to input user operations (for example, a keypad, a keyboard, a touch panel, a microphone, etc.) at an arbitrary time (when leaving a customer, returning to work, etc.). The RFID reader unit 12 reads the RFID data from the items around the user (items in the pocket, bags, etc .; it does not matter whether or not the user's possessed items 20 and the entrusted items 21 are included) (step). A3). Hereinafter, description will be made on the assumption that RFID data has been read.

  Next, the control unit 11 of the left-behind-goods return determination apparatus 10 determines whether the one or more RFID data read by the RFID reader unit 12 is different from the one or more user RFID data stored in the storage unit 13. Is determined (step A4).

  If one or more RFID data read by the RFID reader unit 12 is different from the registration RFID data (user RFID data) registered in the storage unit 13 (YES in step A4), forgetting to return the consignment The control unit 11 of the determination apparatus 10 determines that the returned item 21 has been forgotten to be returned (step A5), and outputs an indication that there is forgotten return, a sound, a vibration signal, etc. (display unit, speaker unit, vibrator unit, etc.) Output) and finish.

  If one or a plurality of RFID data read by the RFID reader unit 12 matches only the registration RFID data (user RFID data) registered in the storage unit 13 (NO in step A4), forgetting to return the consignment The control unit 11 of the determination apparatus 10 determines that the returned item 21 has not been forgotten to be returned (step A6), and outputs a display indicating that there is no forgotten return, a sound, a vibration signal, etc. Output with sound and pattern) and finish.

  According to the first embodiment, by using the RFID technology to determine whether the customer has forgotten to return the entrusted item 21, it is possible to eliminate the check for entry by the person, eliminate omission of entry (forget), and prevent return omission (forget). Can be planned. As a result, an information security accident can be prevented, customer (customer) trust can be maintained, and customer satisfaction can be improved. In addition, according to the first embodiment, even if there is a false detection of forgetting to return, the forgetting to return can be ensured by reconfirming the presence or absence of items to be returned, etc. Can be prevented.

[Embodiment 2]
A deposit return forgetting determination apparatus according to Embodiment 2 of the present invention will be described with reference to the drawings. FIG. 3 is a flowchart schematically showing the operation of the deposit return forgetting determination device according to the second embodiment of the present invention.

  The second embodiment is a modification of the first embodiment, and when determining whether to forget to return the consigned item, there are a plurality of read RFID data (excluding RFID data at the time of registration), and the reading becomes impossible. It is designed to be able to respond to any occasion. The second embodiment is the same as the configuration of the first embodiment (see FIG. 1). Refer to FIG. 1 for the configuration of the second embodiment.

  First, the control unit 11 of the left-behind-goods return determination device 10 applies an RFID tag 20a attached to the user's personal belongings 20 by a user operation (for example, an operation using an input unit such as a keypad, a keyboard, a touch panel, or a microphone). The stored user RFID data is read by the RFID reader unit 12 (step B1).

  Next, the control unit 11 of the left-behind-goods return determination apparatus 10 registers the user RFID data read by the RFID reader unit 12 in the storage unit 13 (step B2).

  If there are a plurality of user-owned items 20, step B1 and step B2 are performed for all the user-owned items 20. Further, when there is no user RFID data to be registered, Step B1 and Step B2 can be omitted. The following description is based on the assumption that user RFID data has been registered.

  Next, the control unit 11 of the left-behind-goods return determination device 10 performs a user operation (for example, a keypad, a bag, an article in a pocket, a bag, etc .; when leaving a customer, when returning home, etc.). The RFID reader unit 12 reads RFID data from an article around the user (regardless of whether or not the user's personal belongings 20 and deposits 21 are included) by operating with an input unit such as a keyboard, a touch panel, and a microphone) ( Step B3). Hereinafter, description will be made on the assumption that RFID data has been read.

  Next, the control unit 11 of the left-behind-goods return determination apparatus 10 cannot read because there are a plurality of pieces of RFID data read by the RFID reader unit 12 (not in the same place and in the same pocket). Whether there is no RFID tag and reading is impossible is determined (step B4). If a plurality of pieces of the same RFID data read by the RFID reader unit 12 exist and cannot be read (YES in step B4), the process proceeds to step B6.

  When a plurality of pieces of the same RFID data read by the RFID reader unit 12 are present and cannot be read (NO in step B4), the control unit 11 of the left-behind-goods return determination device 10 has been read by the RFID reader unit 12. It is determined whether one or more RFID data is different from one or more user RFID data stored in the storage unit 13 (step B5). When the one or more RFID data read by the RFID reader unit 12 is the same as the one or more user RFID data stored in the storage unit 13 (NO in step B5), the process proceeds to step B7.

  When a plurality of pieces of RFID data read by the RFID reader unit 12 are present and cannot be read (YES in step B4), and among one or a plurality of RFID data read by the RFID reader unit 12, a storage unit 13, when there is something different from the registration RFID data (user RFID data) registered in 13 (YES in step B <b> 5), the control unit 11 of the entrusted item return forget determining device 10 determines that the entrusted item 21 is forgotten to be returned. (Step A5), display that there is a forgotten return, sound, vibration signal, etc. (output using the display unit, speaker unit, vibrator unit, etc.), and ends.

  If one or a plurality of RFID data read by the RFID reader unit 12 is the only one that matches the registration RFID data (user RFID data) registered in the storage unit 13 (NO in step B5), forgetting to return the consignment The control unit 11 of the determination apparatus 10 determines that the returned item 21 has not been forgotten to be returned (step B7), and outputs a display indicating that there is no forgotten return, a sound, a vibe signal, etc. Output with sound and pattern) and finish.

  According to the second embodiment, the same effect as in the first embodiment is obtained, and there are a plurality of pieces of the same read RFID data (excluding the RFID data at the time of registration) when determining whether to forget to return the consignment. Even when reading becomes impossible, it is possible to determine whether to forget to return the deposit.

[Embodiment 3]
A deposit return forgetting determination apparatus according to Embodiment 3 of the present invention will be described with reference to the drawings. FIG. 4 is a flowchart schematically showing the operation of the deposit return forgetting determination device according to the third embodiment of the present invention.

  The third embodiment is a modification of the first embodiment. The registration RFID data registered in the storage unit 13 in advance is not used as user RFID data, and the deposit 21 (for example, storage of CD or DVD media) is stopped. This is the RFID data stored in the RFID tag 21a attached to the case or the like, and the determination method is changed. The third embodiment is the same as the configuration of the first embodiment (see FIG. 1). Refer to FIG. 1 for the configuration of the third embodiment.

  First, the control unit 11 of the left-behind-goods return determination apparatus 10 stores the RFID tag 21a attached to the left-handed product 21 by a user operation (for example, operation using an input unit such as a keypad, a keyboard, a touch panel, or a microphone). The user RFID data thus read is read by the RFID reader unit 12 (step C1).

  Next, the control unit 11 of the forgotten product return forgetting determination apparatus 10 registers the stored product RFID data read by the RFID reader unit 12 in the storage unit 13 (step C2).

  Here, a CD / DVD case with an RFID tag that records RFID data of predetermined consignment items is prepared as the consignment item 21, put in a metal case that does not transmit electromagnetic waves, and brought to a maintenance place. When a CD or DVD is borrowed from the beginning, the CD or DVD case is taken out from the metal case, and the CD or DVD is put into the taken out CD or DVD case from the customer. During the maintenance work, the customer's CD and DVD are taken in and out of the CD and DVD case. When the customer's CD / DVD is returned, the CD / DVD case is placed in a metal case. If there are a plurality of CD and DVD cases, step C1 and step C2 are performed for all CD and DVD cases.

  Next, the control unit 11 of the left-behind-goods return determination apparatus 10 is configured to input user operations (for example, a keypad, a keyboard, a touch panel, a microphone, etc.) at an arbitrary time (when leaving a customer, returning to work, etc.). The RFID reader unit 12 reads the RFID data from the items around the user (items in the pocket, bags, etc .; it does not matter whether or not the user's possessed items 20 and the entrusted items 21 are included) (step). C3). Hereinafter, description will be made on the assumption that RFID data has been read.

  Next, the control unit 11 of the left-behind-goods return determination apparatus 10 determines that the one or more RFID data read by the RFID reader unit 12 is the same as the one or more stored-item RFID data stored in the storage unit 13. It is determined whether or not there is (step C4).

  If one or more RFID data read by the RFID reader unit 12 is the same as the registration RFID data (deposited RFID data) registered in the storage unit 13 (YES in step C4), the consignment return The control unit 11 of the forgetting determination apparatus 10 determines that the returned item 21 has been forgotten to be returned (step C5), and outputs a display indicating that there has been forgotten return, a sound, a vibration signal, etc. (display unit, speaker unit, vibrator unit, etc.) And then exit.

  If one or a plurality of RFID data read by the RFID reader unit 12 does not match the registration RFID data (user RFID data) registered in the storage unit 13 (NO in step C4), the forgotten return determination The control unit 11 of the apparatus 10 determines that the returned item 21 has not been forgotten to be returned (step C6), and outputs a display indicating that there is no forgotten return, a sound, a vibration signal, etc. , Output as a pattern) and finish.

  According to the third embodiment, the same effects as those of the first embodiment can be obtained, and it is effective for limited items.

[Embodiment 4]
A deposit return forgetting determination apparatus according to Embodiment 4 of the present invention will be described with reference to the drawings. FIG. 5 is a block diagram schematically showing the configuration of the left-behind-goods return determination apparatus according to Embodiment 4 of the present invention.

  The fourth embodiment is a modification of the first to third embodiments, and can cope with forgetting to return the deposit 22 including the metal 22a without the RFID tag. In the fourth embodiment, a metal sensor amplifier 14 and a metal sensor 15 are added to the configuration of the first embodiment (see FIG. 1). The metal sensor amplifier 14 and the metal sensor 15 are mounted in the left-behind-goods return determination device 10 in FIG. The metal sensor unit of the metal sensor 15 may be configured to be detachably connected to the control unit 11 of the left-behind-goods return determination apparatus 10 via a connector. Other configurations are the same as those of the first embodiment (see FIG. 1).

  The metal sensor amplifier 14 is a functional unit that amplifies the detection signal from the metal sensor 15 and outputs the amplified detection signal toward the control unit 11. The metal sensor amplifier 14 is controlled by the control unit 11.

  The metal sensor 15 is a sensor that detects metal. The metal sensor 15 outputs a detection signal toward the metal sensor amplifier 14. The metal sensor 15 may be any sensor that detects only metal, such as detecting eddy current. The metal sensor 15 is controlled by the control unit 11 via the metal sensor amplifier 14.

  The consignment 22 is an article having the metal 22a as a whole or a part thereof. The checked item 22 is not attached with an RFID tag. Examples of the consignment 22 include those containing metal such as a USB memory and a metal key.

  Next, the operation of the deposit return forgetting determination device according to the fourth embodiment of the present invention will be described with reference to the drawings. FIG. 6 is a flowchart schematically showing the operation of the deposit return forgetting determination device according to the fourth embodiment of the present invention.

  In addition to the operation of the first to third embodiments (see FIGS. 2 to 4), the left-behind-goods return determination apparatus according to the fourth embodiment performs the following metal detection operation. It should be noted that the metal (USB memory, metal key, etc.) that is to be brought into the work site by the user of the forgotten product return determination device 10 that is not the consigned product 22 is brought into the work site in a specific case and is being worked on. The metal is taken in and out of the case, and the metal is put into the case at the end of the work to distinguish it from the entrusted product 22.

  First, the control unit 11 of the left-behind-goods return determination device 10 is operated by a user operation (for example, a keypad, a keyboard, a touch panel, a microphone, etc.) at an arbitrary time (when leaving a customer, returning to work, etc.). Whether the metal is detected by the metal sensor 15 from the items around the user (the item in the pocket, the bag, etc .; it does not matter whether the user's possessed items 20 and the items 21 and 22 are included) It is determined whether or not (step D1).

  When a metal is detected from an article around the user (YES in Step D1), the control unit 11 of the left-behind-goods return determination device 10 determines that there is a left-back of the left-handed goods 22 including the metal 22a (Step D2). Then, an indication that there is forgotten return, sound, a vibration signal, etc. are output (output using a display unit, a speaker unit, a vibrator unit, etc.), and the process ends.

  When the metal is not detected from the articles around the user (NO in Step D1), the control unit 11 of the left-behind-goods return determination device 10 determines that the left-handed goods 22 including the metal 22a is forgotten to be returned (Step D3). ), Display that there is forgotten return, sound, vibrate signal, etc. (output with a different display, sound, and pattern than when there is forgotten return), and end.

  According to the fourth embodiment, the same effects as those of the first embodiment can be obtained, and it is possible to cope with forgetting to return the deposit 22 including the metal 22a without the RFID tag.

[Embodiment 5]
A deposit return forgetting determination system according to Embodiment 5 of the present invention will be described with reference to the drawings. FIG. 7 is a block diagram schematically showing the configuration of the left-behind-goods return determination system according to Embodiment 5 of the present invention.

  The fifth embodiment is a modification of the first to fourth embodiments, and stops registering registration RFID data (user RFID data, deposit RFID data, etc.) in the storage unit 13 of the deposit return forgetting determination apparatus 10. Registered RFID data (user RFID data, deposited RFID data, etc.) is registered in the storage unit 31 of the server device 30 that is communicably connected to the deposit return forgetting determination device 10 via the network 40. is there.

  The left-behind-goods return determination apparatus 10 includes a communication unit 18 that enables communication (wireless communication) with the network 40. For example, a terminal having a communication function such as a mobile phone, a PHS (Personal Handy-phone System), a smart phone, an information terminal with a communication function, or a portable communication terminal can be used as the left-behind-goods return determination device 10. The communication unit 18 is controlled by the control unit 11.

  The left-behind-goods return determination device 10 includes an input unit 16 (for example, a keypad, a keyboard, a touch panel, a microphone, or the like) to which an operation of the user of the left-behind-goods return determination device 10 (which may be a voice) is input. The input unit 16 is controlled by the control unit 11.

  The left-behind-goods return determination apparatus 10 includes a display unit 17 (a liquid crystal display, an organic EL (Electro-Luminescence) display, an LED (Light Emitting Diode), etc.) that displays predetermined information. The display unit 17 is controlled by the control unit 11. For example, the display unit 17 can notify the presence / absence of forgetting to return with letters, notify the presence / absence of forgetting to return by lighting or non-lighting, or notify the presence / absence of forgetting to return due to a difference in blinking pattern.

  In addition, as a means for notifying whether the user has forgotten to return, not only the display unit 17, but also a speaker unit for notifying whether the user has forgotten to return with an audio pattern, a vibrator unit for notifying whether the user has forgotten to return with a vibration pattern, or the like may be used. In addition, in the left-behind-goods return determination device 10, the control unit 11, the RFID reader unit 12, and the storage unit 13 are the same as the configuration of the first embodiment (see FIG. 1), and the metal sensor amplifier 14 and the metal sensor 15 are the same. The configuration is the same as that of the fourth embodiment (see FIG. 5).

  The server device 30 is a device having a communication function and a computer function that are communicably connected to the network 40. The server device 30 includes a storage unit 31 for storing registration RFID data (user RFID data, deposit RFID data, etc.).

  The network 40 is a communication network (such as an intranet or the Internet) that connects the left-behind-goods return determination device 10 and the server device 30 so that they can communicate with each other.

  Regarding the operation of the forgotten product return forgotten determination system 10 including the product return forgotten determination device 10 and the server device 30, when registering RFID data for registration (user RFID data, received product RFID data, etc.), the returned product is returned. The RFID data for registration (user RFID data, custody RFID data, etc.) read by the forgetting determination device 10 is transmitted to the server device 30, and the server device 30 receives registration RFID data (from the custody return forgetting determination device 10). User RFID data, consignment RFID data, etc.) are registered in the storage unit 31. Also, when determining whether to forget to return a deposit, the server device 30 registers RFID data (user RFID data, deposit RFID data, etc.) registered in the storage unit 31 in response to a request from the deposit return forget determination device 10. Is sent to the forgotten product return determination device 10, and the forgotten product return determination device 10 uses the registration RFID data (user RFID data, stored product RFID data, etc.) from the server device 30 to forget to return the stored product. Determine. About another operation | movement, it is the same as the operation | movement (refer FIGS. 2-4, FIG. 6) of Embodiment 1-4.

  According to the fifth embodiment, the same effects as in the first to fourth embodiments are obtained.

  Note that, in the present application, where reference numerals are attached to the drawings, these are only for the purpose of helping understanding, and are not intended to be limited to the illustrated embodiments. Hereinafter, embodiments will be described with reference to the drawings.

  Further, within the scope of the entire disclosure (including claims and drawings) of the present invention, the embodiments and examples can be changed and adjusted based on the basic technical concept. Various combinations or selections of various disclosed elements (including each element of each claim, each element of each embodiment or example, each element of each drawing, etc.) are included within the scope of the claims of the present invention. Is possible. That is, the present invention naturally includes various variations and modifications that could be made by those skilled in the art according to the entire disclosure including the claims and the drawings, and the technical idea.

(Appendix)
According to a first aspect of the present invention, there is provided a forgotten product return determination device for determining whether or not a returned product is forgotten to be returned from a customer, wherein the RFID reader unit reads RFID data from an RFID tag, and the RFID reader A control unit that controls a unit and performs information processing, and the control unit reads the registration RFID data from an RFID tag attached to a predetermined article by the RFID reader unit. When controlling the data to be registered in a predetermined storage unit and reading the RFID data for determination from the RFID tag attached to an article around the user of the forgotten return determination apparatus, the RFID reader unit, The deposit is performed by comparing the read RFID data for determination with the registered RFID data for registration. And wherein the determining the presence or absence of return forgotten.

In the entrusted item return forgotten determination device of the present invention, the registration RFID data is user RFID data stored in an RFID tag attached to the user's belongings,
When determining whether or not to forget to return the entrusted item, the control unit determines that the entrusted item has been forgotten when the read RFID data for determination is different from the registered user RFID data. It is preferable.

  In the entrusted product return forgotten determination device of the present invention, when the controller determines whether or not the entrusted product is forgotten to be returned, the control unit cannot read the same because there are a plurality of read RFID data for determination. When it becomes, it is preferable to determine that there is a forgotten return of the deposit.

  In the checked product return forgotten determination device of the present invention, the registration RFID data is the checked product RFID data stored in the checked product or an RFID tag attached to a storage case of the checked product, and the control When determining whether or not the returned item has been forgotten to be returned, the unit determines that the forgotten item has been forgotten when the read RFID data for determination matches the registered item of RFID data. It is preferable.

  In the forgotten product return forgoing determination apparatus of the present invention, the apparatus includes a metal sensor that detects metal, and the control unit forgets to return the entrusted product when the metal sensor detects metal from the items around the user. Is preferably determined.

  In the checked product return forgotten determination device according to the present invention, when the control unit determines whether or not the checked product is forgotten to be returned, the control unit is in a state in which registration RFID data is not registered in the predetermined storage unit. Preferably, when the RFID reader unit reads the RFID data for determination from an RFID tag attached to an article around the user of the product return forgotten determination device, it is determined that there is a forgotten return of the entrusted product.

  In the entrusted product return forgotten determination device of the present invention, it is preferable that the predetermined storage unit is a storage unit provided in the entrusted product return forgotten determination device.

  In a second aspect of the present invention, the forgotten product return forgotten determination system includes: the forgotten product return forgotten determination device; and a server device that is communicably connected to the forgotten product return forgotten determination device via a network. The predetermined storage unit is a storage unit provided in the server device.

  In a third aspect of the present invention, there is provided a forgotten product return forgetting determination method for determining whether or not a forgotten product is forgotten to be returned using a forgotten product return forgoing judgment device, wherein the forgotten product return forgotten judgment device. When the registration RFID data is present, the step of reading the registration RFID data from the RFID tag attached to the predetermined article, and the stored product return forgotten determination device, the read registration RFID data is stored in the predetermined storage. And a step of reading determination RFID data from an RFID tag attached to an article around the user of the deposit return forgetting determination device in the deposit return forgetting determination device And the read RFID data for determination read, and the registered RFID data for registration, A step of determining whether the return forgetting of the deposit item by matching characterized in that it comprises a.

  In the method for determining forgotten return of entrusted goods according to the present invention, the registration RFID data is user RFID data stored in an RFID tag attached to the user's belongings, and it is determined whether or not forgotten to return the entrusted goods. Preferably, in the process of forgetting to return the consigned item, the apparatus for determining forgetting to return the consigned item determines that the return of the consigned item has been forgotten when the read RFID data for determination is different from the registered user RFID data.

  In the forgotten receipt return determination method of the present invention, in the step of determining whether or not forgotten return of the entrusted product, the same for the determination RFID data read in the entrusted product return forgotten determination device is present. Therefore, when it becomes impossible to read, it is preferable to determine that there is forgotten return of the consignment.

  In the method for determining forgotten return of deposits according to the present invention, the registration RFID data is the deposit RFID data stored in the deposit tag or an RFID tag attached to a storage case of the deposit, and the deposit In the step of determining whether or not a product is forgotten to be returned, when the read-for-determination RFID data matches the registered product RFID data in the forgotten product return forgotten determination device, the returned product is returned. It is preferable to determine that there is forgetting.

  In the method for determining forgotten return of entrusted goods according to the present invention, in the step of determining whether or not to forget to return the entrusted goods, the forgotten return for forgotten entrustment determination apparatus detects when a metal is detected from an article around the user. It is preferable to determine that the product has been forgotten to be returned.

  In the method for determining forgotten return of entrusted goods according to the present invention, in the step of determining whether or not to forget to return the entrusted goods, the RFID data for registration is not registered in the predetermined storage unit in the forgotten return for lost article determination apparatus. In this state, it is preferable that when the RFID data for determination is read from an RFID tag attached to an article around the user of the checked product return forgotten determination device, it is determined that the returned product is forgotten.

  In the checked product return forgetting determination method of the present invention, it is preferable that the predetermined storage unit is a storage unit provided in the checked product return forgetting determination device.

  In the checked item return forgetting determination method of the present invention, the predetermined storage unit is a storage unit provided in a server device that is communicably connected to the checked item return forgetting determination device via a network. In the step of determining whether or not a product has been forgotten to be returned, in the forgotten product return forgotten determination device, the registration RFID data registered in the storage unit of the server device is acquired, and whether or not the forgotten product is forgotten to be returned Is preferably determined.

  According to a fourth aspect of the present invention, there is provided a program for determining whether or not a forgotten return of a custody deposited from a customer using a custody return forgetting determination apparatus, wherein the registration RFID When there is data, a step of reading registration RFID data from an RFID tag attached to a predetermined article, and a step of registering the read registration RFID data in a predetermined storage unit in the deposit return forgetting determination device And reading the RFID data for determination from an RFID tag attached to an article around the user of the forgotten product return determination device after the registering step in the forgotten product return determination device; In the forgotten return determination device, the read RFID data for determination and the registered RFID data for registration are read. When, characterized in that to execute, and determining whether the return forgetting of the deposit item by matching.

  In the program of the present invention, the registration RFID data is user RFID data stored in an RFID tag attached to the user's personal belongings, and in the step of determining whether or not to forget to return the deposit, In the left-behind-goods return determination apparatus, it is preferable that when the read RFID data for determination is different from the registered user RFID data, it is determined that the left-handed return has been forgotten.

  In the program of the present invention, in the step of determining whether or not the forgotten product is forgotten to be returned, in the forgotten product return forgotten determining device, there are a plurality of pieces of the same RFID data for determination that are read, so When it becomes, it is preferable to determine that there is a forgotten return of the deposit.

  In the program of the present invention, the registration RFID data is the stored product RFID data stored in an RFID tag attached to the stored product or a storage case of the stored product, and the forgotten return of the stored product. In the step of determining presence / absence, it is determined that there is a forgotten return of the consignment when the read RFID data for determination matches the registered consignment RFID data in the consignment return forget determining device. It is preferable.

  In the program of the present invention, in the step of determining whether to forget to return the entrusted item, the forgetting to return the entrusted item is detected when a metal is detected from the items around the user in the entrusted item return forgetting determination device. Is preferably determined.

  In the program of the present invention, in the step of determining whether or not the forgotten product is forgotten to be returned, the custody return forgotten determining device is configured such that the registration RFID data is not registered in the predetermined storage unit. When the RFID data for determination is read from the RFID tag attached to an article around the user of the product return forgotten determination device, it is preferable to determine that the returned product has been forgotten to be returned.

  In the program of the present invention, it is preferable that the predetermined storage unit is a storage unit provided in the left-behind-goods return determination device.

  In the program of the present invention, the predetermined storage unit is a storage unit provided in a server device that is communicably connected via the network with the left-behind-goods return determination device. In the step of determining the presence / absence, the device for forgetting to return a deposit returns the RFID data for registration registered in the storage unit of the server device to determine whether to forget to return the deposit. preferable.

DESCRIPTION OF SYMBOLS 10 Consignment return forgetting determination apparatus 11 Control part 12 RFID reader part 13 Memory | storage part 14 Metal sensor amplifier 15 Metal sensor 16 Input part 17 Display part 18 Communication part 20 User belongings 20a RFID tag 21 Consignment goods 21a RFID tag 22 Consignment goods 22a Metal 30 Server device 31 Storage unit 40 Network

Claims (9)

A forgotten product return forgotten determination device that determines whether or not forgotten to return a backed product entrusted by a customer,
An RFID reader unit for reading RFID data from an RFID tag;
A control unit that controls the RFID reader unit and performs information processing;
With
The controller is
When the RFID reader unit reads the registration RFID data from the RFID tag attached to a predetermined article, the RFID reader unit is controlled to register the registration RFID data in a predetermined storage unit, and
When the RFID reader unit reads the RFID data for determination from the RFID tag attached to an article around the user of the device for forgetting to return the entrusted goods return, the read RFID data for determination and the registered registration The presence or absence of forgotten return of the consignment is determined by collating with the RFID data for use ,
When determining whether or not to forget to return the deposit, when it becomes impossible to read because there are a plurality of the same RFID data for determination, it is determined that the forgot return has been forgotten,
When determining whether or not to forget to return the consigned product, when the read RFID data for determination is not readable because there are a plurality of the same, the read one or more determination RFID data, A forgotten product return forgotten determination apparatus that judges whether or not the forgotten product is forgotten to be returned by collating with one or a plurality of registered RFID data for registration . The registration RFID data is user RFID data stored in an RFID tag attached to the user's belongings,
When determining whether or not to forget to return the entrusted item, the control unit determines that the entrusted item has been forgotten when the read RFID data for determination is different from the registered user RFID data. The apparatus for determining forgotten return of returned goods according to claim 1. The RFID data for registration is the RFID data stored in an RFID tag attached to the deposit or the deposit case of the deposit,
When the control unit determines whether or not to forget to return the entrusted item, when the read RFID data for determination matches the registered entrusted item RFID data, it is assumed that the entrusted item has been forgotten to be returned. 3. The left-behind-goods return forgetting determination device according to claim 1 or 2, wherein the determination is made. It has a metal sensor that detects metal,
Wherein, said a metal sensor from the surroundings of the article of the user upon detection of a metal, deposits as claimed in any one of claims 1 to 3, characterized in that determining that there is forgotten to return the deposit item Device for forgetting to return goods. When the control unit determines whether or not the returned item has been forgotten to be returned, the registration RFID data is not registered in the predetermined storage unit. when RFID data determined from the RFID tag attached is read by the RFID reader unit, deposits article return according to any one of claims 1 to 4, characterized in that determining that there is forgotten to return the deposit item Forget determination device. The forgotten product return forgotten determination device according to any one of claims 1 to 5 , wherein the predetermined storage unit is a storage unit provided in the forgotten product return forgotten judgment device. The forgotten product return forgetting determination device according to any one of claims 1 to 5 ,
A server device communicably connected via a network with the forgotten product return forgetting determination device;
With
The predetermined storage unit is a storage unit provided in the server device, and the left-to-be-returned goods return determination system. A forgotten product return forgotten determination method for determining whether or not forgotten to return a backed product entrusted from a customer using a forgotten returned product determination device,
In the forgotten product return forgotten determination device, when there is registration RFID data, reading the registration RFID data from the RFID tag attached to a predetermined article;
Registering the read RFID data for registration in a predetermined storage unit in the left-behind-consignment determination device;
In the custody return forgetting determination device, after the step of registering, the step of reading determination RFID data from a RFID tag attached to an article around the user of the custody return forgetting determination device;
In the forgotten product return forgotten determination device, a step of determining whether the forgotten product is forgotten by comparing the read RFID data for determination with the registered RFID data for registration,
Including
In the step of determining whether or not to forget to return the consigned item, when the read RFID data for determination is unreadable because there are a plurality of the same data, it is determined that the consigned item has forgotten to be returned,
In the step of determining whether or not to forget to return the consignment item, when the read RFID data for determination is not readable because there are a plurality of the same, the read one or more RFID data for determination A method for determining forgotten return of returned goods, wherein the presence or absence of forgotten return of the received goods is determined by comparing with one or more registered RFID data for registration . A program for determining whether or not a forgotten return of a custody deposited from a customer using a custody return forgetting determination device,
In the entrusted product return forgetting determination device, when there is registration RFID data, reading the registration RFID data from an RFID tag attached to a predetermined article;
Registering the read registration RFID data in a predetermined storage unit in the entrusted item return forgetting determination device;
In the custody return forgetting determination device, after the registering step, reading determination RFID data from a RFID tag attached to an article around the user of the custody return forgetting determination device;
In the deposit forgotten return determination device, the read determination RFID data is compared with the registered RFID data registered to determine the presence or absence of forgotten return of the deposit.
Was executed,
In the step of determining whether or not to forget to return the entrusted item, when the read RFID data for determination has become plural and the reading becomes impossible, it is determined that the entrusted item has forgotten to be returned,
In the step of determining whether or not to forget to return the entrusted item, when the read RFID data for determination is not readable because there are a plurality of the same, the read one or more RFID data for determination A program for determining whether or not to forget to return the entrusted item by comparing with one or a plurality of registered RFID data for registration .

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