JP5720281B2 - Transaction processing system, information processing apparatus, and program - Google Patents

Description

  The present invention relates to a transaction processing system, an information processing apparatus, a transaction processing method, and a program.

  2. Description of the Related Art In business applications, a transaction processing system that digitizes various transaction documents and processes them on a computer screen is used. This transaction processing system includes a terminal device that inputs transaction data, and a management server that can communicate with the terminal device so as to guide appropriate input of transaction data in the terminal device.

  The management server stores screen information corresponding to the transaction screen in advance, and the terminal device receives the screen information from the management server and displays a predetermined transaction screen. On the transaction screen displayed on the terminal device, an operator of the terminal device (for example, an employee of a sales office) enters the transaction screen and performs a transaction.

  By the way, when the operator inputs wrong information while inputting information on the transaction screen, a correction transaction for correcting the erroneously input information may be performed. In order to make transactions proceed smoothly, it is necessary to suppress the occurrence of correction transactions, but depending on the operator, the same erroneous input may be repeated. There was a possibility that a transaction would occur.

JP 2010-30148 A JP 2009-116673 A Japanese Patent Laid-Open No. 11-353311

  As a measure for reducing the correction transaction, for example, a message for calling attention is displayed on the transaction screen of the terminal device. However, such a message is not displayed unless the specification change / program on the management server side that stores the screen information corresponding to the transaction screen is modified. For this reason, in order to call attention to the operator of the terminal device even if the same correction transaction is performed, it is investigated from the past operation history what kind of transaction the operator has performed, and screen information is displayed on the management server side. Need to be updated.

  However, while waiting for a server-side specification change or program update, the bank employee may repeat the same correction transaction. Also, specification changes and program updates are a heavy burden on the management server side.

  Therefore, the present invention has been made in view of the above problems, and the object of the present invention is a new and improved capable of effectively preventing the recurrence of correction transactions with a simple configuration. A transaction processing system, an information processing apparatus, a transaction processing method, and a program are provided.

In order to solve the above-described problem, according to an aspect of the present invention, an information processing device that stores screen information related to a transaction screen for performing a transaction operation, and is capable of communicating with the information processing device, the information processing device A transaction processing system including a terminal device that receives the screen information from and displays the transaction screen corresponding to the transaction on a display unit, wherein the information processing device stores the screen information; Based on the correction information on the correction operations on the plurality of transaction screens received and received from the terminal device, the correction information on the correction operation performed on the transaction screens, the predetermined number in the order of the number of corrections among the plurality of transaction screens a screen extraction unit for extracting the transaction screen, to the screen information corresponding to said predetermined number of trading screens screen extraction unit has extracted, to alert the trading operation A message adding unit for adding a call message; and a communication unit for transmitting the screen information to which the call message has been added to the terminal device, wherein the terminal device is the transaction screen on which the correction operation has been performed. A display control unit for additionally displaying the arousal message in the transaction screen based on the screen information to which the arousal message received from the information processing apparatus is added. A transaction processing system is provided.

Moreover, in order to solve the said subject, according to another viewpoint of this invention, it is communicable with the information processing apparatus which memorize | stores the screen information regarding the transaction screen for performing transaction operation, and the said information processing apparatus, A transaction processing system including a terminal device that receives the screen information from an information processing device and displays the transaction screen corresponding to the transaction on a display unit, wherein the information processing device stores the screen information And, regarding the correction operation performed on the transaction screen from the terminal device, receiving the correction information including the input information regarding the input item corresponding to the input data at the time of the correction operation, and based on the received correction information A screen extraction unit for extracting a transaction screen on which a correction operation has been performed, and the input information included in the screen information corresponding to the transaction screen extracted by the screen extraction unit. A message adding unit that includes a corresponding message and adds a call message for calling attention to a transaction operation; and a communication unit that transmits the screen information to which the call message has been added to the terminal device. When the device redisplays the transaction screen on which the correction operation has been performed, the device adds the alert message to the transaction screen based on the screen information to which the alert message received from the information processing device has been added. There is provided a transaction processing system including a display control unit for displaying.

  In addition, the information processing apparatus, when the number of corrections within a predetermined period on the transaction screen on which the alert message is additionally displayed is smaller than the number of corrections within the predetermined period before the additional display of the alert message, It is good also as having a message deletion part which deletes the above-mentioned alert message from screen information.

The display control unit may additionally display the alert message on an auxiliary window of the transaction screen.

Moreover, in order to solve the said subject, according to another viewpoint of this invention, the screen information regarding the transaction screen for performing transaction operation with a terminal device is memorize | stored, The said transaction screen is displayed based on the said screen information An information processing apparatus that transmits the screen information to the terminal device, the storage unit storing the screen information, and the correction information related to the correction operation performed on the transaction screen from the terminal device. A screen extraction unit that extracts a predetermined number of transaction screens in descending order of the number of corrections among the plurality of transaction screens based on the correction information relating to the correction operation on the transaction screen, and the predetermined number extracted by the screen extraction unit A message addition unit for adding an alert message for calling attention to the transaction operation is added to the screen information corresponding to the transaction screen, and the alert message is added. And having a communication unit that transmits the screen information to the terminal device, the information processing apparatus.

Moreover, in order to solve the said subject, according to another viewpoint of this invention, the screen information regarding the transaction screen for performing transaction operation with a terminal device is memorize | stored, The said transaction screen is displayed based on the said screen information An information processing apparatus that transmits the screen information to the terminal device, the storage unit storing the screen information, and the correction operation performed on the transaction screen from the terminal device, to the input data at the time of the correction operation A screen extraction unit that receives correction information including input information related to a corresponding input item, extracts a transaction screen on which correction operation has been performed based on the received correction information, and a transaction screen extracted by the screen extraction unit for the input items included in the screen information corresponding to include a message corresponding to the input information, to add evoke draw message to the attention of transaction operation message And having a chromatography di adding unit, and a communication unit that transmits the screen information the urging message is added to the terminal device, the information processing apparatus is provided.

Moreover, in order to solve the said subject, according to another viewpoint of this invention, the information processing which memorize | stores the correction information regarding the correction operation in the transaction screen for performing transaction operation with a terminal device, and the screen information regarding the said transaction screen A step of causing the apparatus to receive, a step of extracting a predetermined number of transaction screens in descending order of the number of corrections among the plurality of transaction screens based on the correction information relating to the correction operation in the plurality of received transaction screens, and the extraction Adding an alert message for calling attention to a transaction operation to the screen information of the predetermined number of transaction screens, transmitting the screen information with the alert message added to the terminal device, and When redisplaying the transaction screen on which the correction operation has been performed, the transaction screen is based on the screen information received by the terminal device. Program for executing the steps of adding displaying the urging message, to the computer is provided.

In order to solve the above problems, according to another aspect of the present invention, input items and about the correct operation in the transaction screen for performing transaction operations by the terminal apparatus, corresponding to the input data when the correction operation Receiving the correction information including the input information regarding the information processing device that stores the screen information regarding the transaction screen; and extracting the transaction screen on which the correction operation has been performed based on the received correction information; Adding to the input item included in the screen information of the extracted transaction screen, a message including a message corresponding to the input information and calling a transaction operation, and adding the message Transmitting the screen information to the terminal device, and redisplaying the transaction screen on which the correction operation has been performed. Program for executing the steps of the urging message additionally displays in the transaction screen on the basis of the received the screen information, to the computer is provided.

  As described above, according to the present invention, a new and improved transaction processing system, information processing apparatus, transaction processing method, and program capable of effectively preventing recurrence of a correction transaction with a simple configuration are provided. Can be provided.

1 is a block diagram showing a configuration of a transaction processing system 1. FIG. 2 is a block diagram illustrating a configuration example of a terminal device 100. FIG. It is a figure which shows an example of the transaction screen displayed on the display part. It is a figure which shows an example of the transaction screen containing an arousal message. 3 is a block diagram illustrating a configuration example of a trail server 200. FIG. 3 is a block diagram illustrating a configuration example of a navigation server 300. FIG. It is a sequence diagram which shows the flow which displays an alerting message on the transaction screen. It is a block diagram which shows an example of a structure of a general purpose computer.

  Exemplary embodiments of the present invention will be described below in detail with reference to the accompanying drawings. In addition, in this specification and drawing, about the component which has the substantially same function structure, duplication description is abbreviate | omitted by attaching | subjecting the same code | symbol.

The description will be made in the following order.
1. 1. Overview of transaction processing system 2. Configuration example of terminal device 3. Configuration example of office trail server 4. Configuration example of office navigation server Processing example of transaction processing system 6. Summary

<1. Overview of transaction processing system>
An outline of the transaction processing system will be described with reference to FIG. FIG. 1 is a block diagram showing the configuration of the transaction processing system 1.

  The transaction processing system 1 includes a terminal device 100 provided in a branch office 10, a business trail server (hereinafter simply referred to as a trail server) 200 and a business navigation server (hereinafter also referred to as a navigation server) provided in the business center 20. 300. The branch office 10 (terminal device 100) and the office center 20 (the trail server 200 and the navigation server 300) are connected to each other via the network 30. Although only one sales office 10 is shown in FIG. 1, a plurality of sales offices 10 and an office center 20 may be connected to each other via a network 30.

  The terminal device 100 is, for example, a PC (Personal Computer), and is a terminal device used when a user of the transaction processing system 1 (such as a bank employee at a sales point 10) performs a transaction electronically. The terminal device 100 has an integrated or external display device, and displays a transaction screen (see FIGS. 5 and 6 described later) on the display device. In this embodiment, a bank employee of the sales office 10 conducts a series of transactions along a predefined business flow. Accordingly, the terminal device 100 sequentially displays a transaction screen on the display device for a series of transactions included in one business flow. The terminal device 100 may be a mobile phone terminal, another type of terminal device such as a PDA (Personal Digital Assistant), or a dedicated computer specialized for the purpose of transactions.

  The trail server 200 is a server that stores a transaction history (office work history) by the terminal device 100. In this embodiment, the trail server 200 also stores transaction correction data performed by the terminal device 100. Here, the transaction correction data refers to the store number (sales number), machine number (terminal device number), operator ID, screen number, input data, and the like. Although details will be described later, the trail server 200 extracts a transaction screen having a large number of corrections based on the correction transaction data.

  The navigation server 300 is a server having a function of guiding (navigating) the operation of the terminal device 100 to employees of the sales office 10 in accordance with a series of office procedures. For example, the navigation server 300 displays the current processing status in a series of office procedures on the screen. In addition, the navigation server 300 displays on the transaction screen a guidance on procedures and confirmation items and a check list for performing input confirmation on items for which information is to be input. By such a navigation server 300, it is possible to prevent omissions and mistakes in procedures by bank employees. Although details will be described later, the navigation server 300 stores screen information of a transaction screen for guiding an operation by a clerk, and transmits this screen information to the terminal device 100.

  In the present embodiment, the trail server 200 and the navigation server 300 can communicate with the terminal device 100 via the network 30 and correspond to an information processing device that stores screen information regarding a transaction screen for performing a transaction operation.

  The network 30 is a communication network that connects the sales office 10 (terminal device 100) and the office center 20 (the trail server 200 and the navigation server 300). The network 30 may be any communication network such as the Internet, an IP-VPN (Internet Protocol-Virtual Private Network), a dedicated line, a LAN (Local Area Network), or a WAN (Wide Area Network). It does not matter whether the network 30 is wired or wireless.

<2. Configuration example of terminal device>
A configuration example of the terminal device 100 will be described with reference to FIG. FIG. 2 is a block diagram illustrating a configuration example of the terminal device 100. The terminal device 100 includes a display unit 110, an input unit 120, a storage unit 130, a communication unit 140, and a control unit 150.

  The display unit 110 is a display device that displays a transaction screen on which a bank employee of the sales office 10 performs a transaction operation. The display unit 110 can display a plurality of transaction screens while switching the display. The display unit 110 in FIG. 2 is integrated with the terminal device 100. However, the display unit 110 is not limited to this, and the terminal device 100 does not have the display unit 110 and may display a transaction screen on an external display device. good.

  Here, the transaction screen displayed on the display unit 110 will be described. FIG. 3 is a diagram illustrating an example of a transaction screen displayed on the display unit 110. The transaction screen S shown in FIG. 3 includes an input screen S1 for inputting input data (for example, information on a customer who applies for a transaction) and an auxiliary window W. The input screen S <b> 1 is an area including a plurality of input items (name, address, etc.) through which the clerk inputs information via the input unit 120. The auxiliary window W is an area for displaying a guidance for assisting the operation by the clerk and a confirmation item, a check list and a message for performing input confirmation of an item for which information should be input, and the like. .

By the way, the contents of the input information may be corrected due to an input error of a bank clerk on the transaction screen S. Such input mistakes are often repeated, and depending on the staff, the same correction process may be repeated due to similar input mistakes. Therefore, in the present embodiment, in order to prevent the correction process from being repeatedly performed, an alert message is additionally displayed on the auxiliary window W for a transaction screen that is likely to be corrected.

  The alert message will be described with reference to FIG. FIG. 4 is a diagram illustrating a transaction screen including an arousing message. The alert message is displayed on the auxiliary window W of the transaction screen S. In FIG. 4, “Are you sure that there are no errors in the input content?” Is displayed as the alert message M. As a result, the clerk who saw the alert message M at the time of data input on the transaction screen S can suppress input mistakes by paying attention when inputting information, and as a result, subsequent correction processing can be prevented from occurring. . Note that the alert message is not limited to the display content of FIG. 4, and may include various messages that can alert the staff.

Returning to FIG. 2, the description of the configuration of the terminal device 100 is continued.
The input unit 120 receives an instruction or data input from a bank clerk. For example, the input unit 120 receives an input data correction operation on the transaction screen S.

  The storage unit 130 stores various data (for example, input data) using a storage medium such as a hard disk or a semiconductor memory. In addition, the storage unit 130 stores correction information related to the correction operation of data input by the clerk together with the operator ID of the clerk. Specifically, the storage unit 130 stores correction information in association with each transaction screen.

  The communication unit 140 communicates with the trail server 200 and the navigation server 300 via the network 30 in FIG. For example, the communication unit 140 receives screen information corresponding to the transaction screen from the navigation server 300. In addition, the communication unit 140 receives from the navigation server 300 the screen information to which the alert message is added. The received screen information is output to the display unit 110. Further, the communication unit 140 transmits the correction information stored in the storage unit 130 to the trail server 200.

  The control unit 150 controls the overall operation of each unit of the terminal device 100 using a processing device such as a CPU (Central Processing Unit). The control unit 150 of this embodiment has a function of a display control unit that controls the display of the display unit 110. For example, when the control unit 150 redisplays a transaction screen on which a correction operation has been performed, based on the screen information received by the communication unit 140, the control unit 150 calls up in the transaction screen (auxiliary window W) as shown in FIG. Message M is additionally displayed.

<3. Configuration example of office trail server>
A configuration example of the trail server 200 will be described with reference to FIG. FIG. 5 is a block diagram illustrating a configuration example of the trail server 200. The trail server 200 includes a communication unit 210, a storage unit 220, and a control unit 230.

  The communication unit 210 communicates with the terminal device 100 via the network 30 in FIG. Also. The communication unit 210 also communicates with the navigation server 300. For example, the communication unit 210 receives correction information regarding correction operations on a plurality of transaction screens from the terminal device 100. The received correction information includes input information related to input data at the time of the correction operation. The communication unit 210 outputs the received correction information to the storage unit 220.

  The storage unit 220 stores various data using a storage medium such as a hard disk or a semiconductor memory. For example, the storage unit 220 stores the correction information (correction transaction data shown in FIG. 5) received by the communication unit 210. The corrected transaction data is, for example, a store number (sales office number), a machine number (terminal device number), an operator ID, a screen number (a number representing a screen of the business navigation), input data, an input item, and the like.

  The control unit 230 controls the overall operation of each unit of the trail server 200 using a processing device such as a CPU, for example. The control unit 230 has a function of extracting a predetermined number of transaction screens from the plurality of transaction screens in descending order of correction frequency based on the received correction information. In order to realize this function, the control unit 230 includes a count unit 232 and a screen extraction unit 234 as shown in FIG.

  The counting unit 232 counts the number of corrections of the correction operation on the transaction screen based on the correction information. When there are a plurality of transaction screens, the counting unit 232 counts the number of corrections for each transaction screen. The count unit 232 outputs the counted result to the screen extraction unit 234.

  The screen extraction unit 234 extracts a predetermined number of transaction screens in descending order of the number of corrections from a plurality of transaction screens based on the count result. For example, the screen extraction unit 234 extracts 10 screens in descending order of the number of corrections. The extracted transaction screen information (screen number information) is transmitted to the navigation server 300 by the communication unit 210. Note that the screen extraction unit 234 extracts transaction screens in order of the number of corrections, but may extract transaction screens where the number of corrections exceeds a predetermined threshold. The number of screens to be extracted is arbitrarily set. May be.

<4. Configuration example of office navigation server>
A configuration example of the navigation server 300 will be described with reference to FIG. FIG. 6 is a block diagram illustrating a configuration example of the navigation server 300. The navigation server 300 includes a communication unit 310, a storage unit 320, and a control unit 330.

  The communication unit 310 communicates with the terminal device 100 via the network 30 in FIG. Also. The communication unit 310 also communicates with the trail server 200. For example, the communication unit 310 transmits screen information corresponding to a transaction screen displayed on the terminal device 100 to the terminal device 100.

  The storage unit 320 stores various data using a storage medium such as a hard disk or a semiconductor memory. For example, the storage unit 320 stores screen information corresponding to a transaction screen displayed on the terminal device 100. Screen information exists for each transaction screen. In the present embodiment, the transaction screen is generated by the navigation server 300.

  The control unit 330 controls the overall operation of each unit of the navigation server 300 using a processing device such as a CPU, for example. As shown in FIG. 6, the control unit 330 includes a message addition unit 332 and a message deletion unit 334.

  The message adding unit 332 has a function of generating and adding a call message to the screen information stored in the storage unit 320. For example, the message adding unit 332 generates and adds a call message for calling attention to the input transaction operation on the transaction screen, with respect to the screen information stored in the storage unit 320, based on the received correction information. Specifically, the message adding unit 332 generates an awakening message having contents corresponding to a predetermined number of transaction screens extracted by the screen extracting unit 234 of the trail server 200, and adds the generated awakening message.

Moreover, the message addition part 332 produces | generates the alerting message containing the message corresponding to every input information (input data), and adds it with respect to screen information. That is, the message adding unit 332 adds a message for calling attention to the input item that is the correction target for each input item. The screen information to which the alert message is added is output to the communication unit 310 and transmitted to the terminal device 100 by the communication unit 310.
In the present embodiment, the message is described as being generated by the message adding unit 332. However, for example, an expected message for each screen information is stored in the storage unit 320 in advance, and a transaction to which the message is to be added is stored. It may be read from the storage unit according to the screen and input items and added to the screen information.

  The message deletion unit 334 has a function of deleting the aroused message added from the screen information. For example, when the number of corrections within a predetermined period on the transaction screen on which the alert message is additionally displayed is smaller than the number of corrections within the predetermined period before the additional display of the alert message, the message deletion unit 334 selects from the screen information. Delete the alert message.

<5. Example of transaction processing system>
A processing example of the transaction processing system 1 will be described with reference to FIG. FIG. 7 is a sequence diagram showing a flow of displaying an alert message on the transaction screen S. Here, a processing example of the transaction system 1 over two business days will be described. In addition, for convenience of explanation, processing between one terminal device 100, the trail server 200, and the navigation server 300 will be described as an example.

  First, the flow of processing on the first business day will be described. The terminal device 100 of the sales office 10 in FIG. 1 transmits an operator ID from the terminal device 100 to the navigation server 300, receives screen information corresponding to the operator ID from the navigation server 300, and performs screen processing. A transaction screen S for performing a transaction for which the customer has applied is displayed on the display unit 110. The employee of the sales office 10 performs an operation on the transaction screen S (FIG. 3) displayed on the display unit 110. At this time, it is assumed that a correction operation on the transaction screen S is performed due to an input error of information by a bank clerk.

  Here, the terminal device 100 stores the operation history of the clerk, and in this embodiment, stores the transaction screen information (screen number, input data, etc.) on which the correction operation is performed on the transaction screen S (step S102). ). The terminal device 100 continues to store the transaction screen information until the first day of business ends.

  When the business on the first day ends, the terminal device 100 transmits the stored transaction screen information to the trail server 200 (step S104). At this time, the terminal device 100 transmits as transaction correction data including transaction screen information and input data, operator ID, store number, machine number, and other information. However, the present invention is not limited to this, and after the terminal device 100 transmits individual information, the trail server 200 may integrate the individual information and generate transaction correction data.

  At the preset time, the trail server 200 refers to the screen number of the transaction screen corrected for each operator ID and the input item corresponding to the input data, and starts extracting the transaction screen on which the correction operation has been performed. (Step S106). That is, the count unit 232 counts the number of corrections for each transaction screen that has been corrected based on the corrected transaction data, and the screen extraction unit 234 counts a predetermined number of transaction screens (for example, 10 screens) in descending order of the number of corrections. To extract.

  After extracting the transaction screen on which the correction operation has been performed, the correction server 200 transmits the screen number corresponding to the extracted transaction screen, the input item of the input data, and the operator ID to the navigation server 300 (step S108).

  The navigation server 300 associates the operator ID with the screen number based on the received data, generates an alert message to call attention to the auxiliary window data of the screen number, and automatically displays a transaction screen corresponding to each alert message. A call message is added (step S110). In other words, the message adding unit 332 adds an alert message to the screen information stored in the storage unit 320. As described above, the transaction screen for adding the alert message is a screen having a large number of correction operations. For this reason, an arousal message is added only to the transaction screen where the correction process is likely to recur. Here, the call message is associated with screen number, input item data, and the like. At this time, by associating the screen number with the input item of the input data, for example, a correction operation is performed on the input item of “address” as a message for confirming whether there is an error in the content of the input data item that has been corrected. When there are many times, a message such as “Did you confirm that the address is correct?” Can also be added.

  The transaction processing system 1 automatically adds an alert message to the screen information corresponding to the transaction screen with a large number of corrections, and ends the processing on the first business day.

  Next, the flow of processing on the second business day will be described. The terminal device 100 of the store 10 transmits an operator ID from the terminal device 100 and receives screen information corresponding to the operator ID from the navigation server 300 in the same way as the first day in order to perform the office procedure (step S112). . Here, the terminal device 100 receives the above-described alert message together with the screen information.

  When inputting customer information, the terminal device 100 displays the transaction screen S on the display unit 110 based on the received message and screen information (step S114). For example, the terminal device 100 displays the transaction screen S including the alert message M in the auxiliary window W as shown in FIG. In the subsequent operation on the transaction screen S, the bank clerk can prevent the input mistake made on the first day from being repeated by looking at the alert message M displayed on the auxiliary window W. As a result, when inputting customer information on the second day, it is possible to effectively prevent the recurrence of correction processing similar to the input mistake made on the first day.

  By the way, the terminal device 100 stores the operation history of the employee on the second day, and transmits the transaction screen information stored in the same manner as the first day to the trail server 200. The trail server 200 counts the number of corrections on the second day and determines whether the number of corrections has decreased (step S116). For example, the trail server 200 determines that the number of corrections has decreased when the correction transaction has not been performed within a certain time (for example, the business hours on the second day) or when the number of corrections is less than a predetermined threshold. To do.

  As a result of the determination, the trail server 200 transmits information on the screen number of the corresponding transaction screen to the navigation server 300 in order to delete the alert message on the transaction screen S whose number of corrections has decreased (step S118). Then, the navigation server 300 automatically deletes the alert message associated with the received screen number (step S120). That is, the message deletion unit 334 deletes the alert message from the screen information stored in the storage unit 320.

  If the input error by the clerk is resolved by displaying the alert message in the auxiliary window, it is unlikely that the employee will make the same input error even if the alert message is deleted after that, so the alert message from the auxiliary window Is deleted. On the other hand, if the display of the alert message is continued, it will be confusing for the bank staff. Therefore, in the present embodiment, the alert message is displayed on the auxiliary window only while it is assumed that an input error may occur.

  In the above description, the alert message is added after the end of the first business day. However, the present invention is not limited to this. For example, an alert message may be added during business hours (for example, noon) on the first day. In such a case, an arousing message may be displayed on the auxiliary window of the transaction screen S in the afternoon of the first day. Thereby, the recurrence of the correction process can be prevented more quickly.

  Further, in the above description, the alert message is added according to the number of corrections per day, but the present invention is not limited to this. For example, a call message may be added according to the number of corrections for a plurality of days (for example, two days).

  In the above description, the alert message is displayed on the transaction screen of one terminal device 100. However, the alert message may be displayed on the plurality of terminal devices 100 according to the number of corrections.

<6. Summary>
As described above, in the present embodiment, the trail server 200 acquires the corrected transaction data, and extracts the transaction screen particularly corrected by the bank employee. The trail server 200 transmits the screen number with many corrections to the navigation server 300. The navigation server 300 extracts a transaction screen with many corrections, and automatically adds a warning message to the screen information corresponding to the extracted transaction screen. When the screen information is updated, the terminal device 100 displays a warning message on the auxiliary window.

  As a result, an alert message is displayed on the transaction screen, and the clerk can reduce the same operation error of the clerk by viewing the alert message. For this reason, the recurrence of the same correction processing thereafter can be prevented.

  Also, if the number of corrections is reduced for the transaction screen with the message added, the alert message is automatically deleted. Thereby, it is possible to prevent an arousing message from being displayed on the transaction screen for a long time.

  In addition, each process of the terminal device 100, the trail server 200, and the navigation server 300 described above is typically executed using software. When each process is executed using software, a program constituting the software is executed using a computer incorporated in dedicated hardware, for example, the general-purpose computer 900 shown in FIG.

  Referring to FIG. 8, in the general-purpose computer 900, the CPU 902 controls the overall operation of the general-purpose computer 900. A ROM (Read Only Memory) 904 stores a program describing a part or all of a series of processes, control data, and the like. A RAM (Random Access Memory) 906 temporarily stores programs, data, and the like used by the CPU 902 when processing is executed.

  The CPU 902, ROM 904, and RAM 906 are connected to each other via a bus 910. An input / output interface 912 is further connected to the bus 910. The input / output interface 912 connects the CPU 902, the ROM 904, and the RAM 906 to the input device 920, the display device 922, the storage medium 924, and the communication interface 926.

  The input device 920 receives an instruction and data input from a user via input means such as buttons, switches, levers, a mouse, and a keyboard. The display device 922 displays a screen to the user using, for example, a CRT (Cathode Ray Tube), a liquid crystal display, an OLED (Organic Light Emitting Diode), or the like.

  The storage medium 924 may be, for example, a hard disk, an optical disk, or a semiconductor memory such as a flash memory, and is used for storing programs and data. The communication interface 926 mediates communication processing via the network 30.

  When each process is executed by software, for example, a program stored in the ROM 904 or the storage medium 924 is read into the RAM 906 at the time of execution and executed by the CPU 902.

  The preferred embodiments of the present invention have been described in detail above with reference to the accompanying drawings, but the present invention is not limited to such examples. It is obvious that a person having ordinary knowledge in the technical field to which the present invention pertains can come up with various changes or modifications within the scope of the technical idea described in the claims. Of course, it is understood that these also belong to the technical scope of the present invention.

  In the above embodiment, the trail server 200 and the navigation server 300 exist independently, but the present invention is not limited to this. For example, the trail server and the navigation server may be integrated.

DESCRIPTION OF SYMBOLS 1 Transaction processing system 10 Sales office 20 Office center 30 Network 100 Terminal device 110 Display part 120 Input part 130 Storage part 140 Communication part 150 Control part 200 Trail server 210 Communication part 220 Storage part 230 Control part 232 Count part 234 Screen extraction part 300 Navigation server 310 Communication unit 320 Storage unit 330 Control unit 332 Message addition unit 334 Message deletion unit

Claims (8)

An information processing device that stores screen information related to a transaction screen for performing a transaction operation, and can communicate with the information processing device, receive the screen information from the information processing device, and display the transaction screen corresponding to the transaction A transaction processing system including a terminal device to be displayed on a department,
The information processing apparatus includes:
A storage unit for storing the screen information;
From the terminal device, the correction information related to the correction operation performed on the transaction screen is received, and based on the received correction information regarding the correction operation on the plurality of transaction screens, the correction number of the plurality of transaction screens in descending order. A screen extractor for extracting a predetermined number of transaction screens;
A message adding unit for adding an alerting message for calling attention to a transaction operation for the screen information corresponding to the predetermined number of transaction screens extracted by the screen extraction unit;
A communication unit that transmits the screen information to which the alert message has been added to the terminal device;
Have
The terminal device
When redisplaying the transaction screen on which the correction operation has been performed, a display for additionally displaying the alert message in the transaction screen based on the screen information to which the alert message received from the information processing apparatus has been added Control unit,
A transaction processing system comprising: An information processing device that stores screen information related to a transaction screen for performing a transaction operation, and can communicate with the information processing device, receive the screen information from the information processing device, and display the transaction screen corresponding to the transaction A transaction processing system including a terminal device to be displayed on a department,
The information processing apparatus includes:
A storage unit for storing the screen information;
Regarding the correction operation performed on the transaction screen from the terminal device, the correction information including the input information regarding the input item corresponding to the input data at the time of the correction operation is received, and the correction is performed based on the received correction information. A screen extractor for extracting the transaction screen that has been operated;
A message addition unit for adding a message corresponding to the input information to the input item included in the screen information corresponding to the transaction screen extracted by the screen extraction unit, and for calling up a transaction operation When,
A communication unit that transmits the screen information to which the alert message has been added to the terminal device;
Have
The terminal device
When redisplaying the transaction screen on which the correction operation has been performed, a display for additionally displaying the alert message in the transaction screen based on the screen information to which the alert message received from the information processing apparatus has been added Control unit,
A transaction processing system comprising:   The information processing apparatus, when the number of corrections within a predetermined period on the transaction screen on which the alert message is additionally displayed is smaller than the number of corrections within the predetermined period before the additional display of the alert message, The transaction processing system according to claim 1, further comprising a message deleting unit that deletes the arousing message from the list. Wherein the display control unit, the adding displaying the urging message to auxiliary window of transaction screen and said transaction processing system according to any one of claims 1-3. An information processing device that stores screen information related to a transaction screen for performing a transaction operation by a terminal device, and that transmits the screen information to the terminal device that displays the transaction screen based on the screen information,
A storage unit for storing the screen information;
From the terminal device, the correction information related to the correction operation performed on the transaction screen is received, and based on the received correction information regarding the correction operation on the plurality of transaction screens, the correction number of the plurality of transaction screens in descending order. A screen extractor for extracting a predetermined number of transaction screens;
A message adding unit for adding an alerting message for calling attention to a transaction operation for the screen information corresponding to the predetermined number of transaction screens extracted by the screen extraction unit;
A communication unit that transmits the screen information to which the alert message has been added to the terminal device;
An information processing apparatus comprising: An information processing device that stores screen information related to a transaction screen for performing a transaction operation by a terminal device, and that transmits the screen information to the terminal device that displays the transaction screen based on the screen information,
A storage unit for storing the screen information;
Regarding the correction operation performed on the transaction screen from the terminal device, the correction information including the input information regarding the input item corresponding to the input data at the time of the correction operation is received, and the correction is performed based on the received correction information. A screen extractor for extracting the transaction screen that has been operated;
A message addition unit for adding a message corresponding to the input information to the input item included in the screen information corresponding to the transaction screen extracted by the screen extraction unit, and for calling up a transaction operation When,
A communication unit that transmits the screen information to which the alert message has been added to the terminal device;
An information processing apparatus comprising: Receiving the correction information related to the correction operation in the transaction screen for performing the transaction operation by the terminal device in the information processing device that stores the screen information related to the transaction screen;
Extracting a predetermined number of transaction screens in descending order of the number of corrections among the plurality of transaction screens based on the correction information relating to the correction operation on the plurality of received transaction screens;
Adding an alerting message for alerting a transaction operation to the screen information of the extracted predetermined number of transaction screens;
Transmitting the screen information to which the alert message has been added to the terminal device;
When redisplaying the transaction screen on which the correction operation has been performed, the step of additionally displaying the alert message in the transaction screen based on the screen information received by the terminal device;
A program that causes a computer to execute. And about the correct operation in the transaction screen for performing transaction operations by the terminal device, including the input information about the input item corresponding to the input data when the correcting operation, the correction information, and stores the screen information about the transaction screen Receiving the information processing apparatus;
Extracting a transaction screen on which a correction operation has been performed based on the received correction information;
Adding an alerting message for alerting a transaction operation, including a message corresponding to the input information, to the input item included in the screen information of the extracted transaction screen;
Transmitting the screen information to which the alert message has been added to the terminal device;
When redisplaying the transaction screen on which the correction operation has been performed, the step of additionally displaying the alert message in the transaction screen based on the screen information received by the terminal device;
A program that causes a computer to execute.

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