JP5561134B2 - Incoming call control apparatus having a plurality of incoming call notification means - Google Patents

Description

The present invention relates to an incoming call control apparatus, and more particularly to a technique for automatically selecting an optimal incoming call notification method according to a place and time .

  In recent years, personal computers have become indispensable for company operations, and it has become commonplace to bring their own portable personal computers into the company's conference rooms as well as mobile phones.

  As a result, it has become desirable for one individual in the company to use a plurality of communication terminals such as a desk phone, a personal computer, and a mobile phone and automatically select the optimum communication means according to the situation.

  As a prior art for selecting an optimal communication means according to the situation, there is Patent Document 1. In the technology of Patent Document 1, the exchange acquires the presence status of the user and automatically determines a transfer destination according to the presence of the user. Specifically, according to the user status registered in advance by the user and the setting of the callback flag, or the detected user's “at home”, “out of office”, “meeting”, “home” The incoming terminal is identified and the incoming call is transferred according to the presence.

JP 2005-18194 A

  However, the presence of the technology of Patent Document 1 is automatically changed only when the employee enters or leaves the office in conjunction with the operation state of the personal computer on the own desk. Since the terminal position is estimated from the table, there is a problem that when the user is away from the desk, the exact destination cannot be specified, and the terminal of the absent seat is called.

  Moreover, in the transfer using text, the instant message is transferred by the method of transferring to the mobile phone e-mail, which lacks immediacy. In addition, there is a problem in that the user can only be notified of an incoming call and cannot reply.

Accordingly, an object of the present invention is to provide a technique for accurately specifying the position of a user from the location of each communication terminal and automatically selecting the optimum communication means from the specified position and time .

  It is also possible to provide a mechanism for appropriately switching conversation means that can appropriately select a voice conversation using a telephone and a text conversation using a personal computer or a mobile phone capable of sending and receiving messages according to the situation.

In order to solve the above-mentioned problem, the first invention of the present invention is to receive an incoming call to a predetermined extension number corresponding to a plurality of communication terminals, which arrives via a telephone network or a LAN connected to the incoming call control device. in contrast, calling one of the plurality of communication terminals, a call controller for conversation reply to communication terminal and the source of the incoming call to the call, currently existing set of the position of each of said communication terminal a communication terminal position specifying means for specifying which one of a plurality of predetermined positions, to call to the incoming call of the plurality of communication terminals in response to a position that is present to the telephone extension communication A call communication terminal registration means for registering a terminal, and a communication terminal call means for calling any of the communication terminals registered in the call communication terminal means, and a predetermined correspondence corresponding to the plurality of communication terminals to extension When an incoming call, the communication terminal location specifying means specifies the position of each of the plurality of communication terminals corresponding to the extension number is currently present, the communication terminal calling section, the call Each of the communication terminals specified by the communication terminal location specifying means with reference to the communication terminal registration means is selected to be registered in association with the position where the communication terminal currently exists, and the selected communication terminal is determined in advance. It is characterized in that it is called by the incoming call notification method .

In addition, according to a second aspect of the present invention, the calling communication terminal registration means accompanies a ringing sound for incoming calls to the extension telephone number according to the position and time at which the plurality of communication terminals exist. A communication terminal to be called or a communication terminal to be called without ringing sound is registered.

  According to the present invention, the communication terminal position search means for searching for the current position of the communication terminal can detect the current position of the communication terminal, and a plurality of communications including mobile terminals such as laptop computers and Wi-Fi portable terminals. When notifying a user carrying a terminal of an incoming call, it is possible to automatically select an optimal incoming terminal and incoming call notification method from a combination of the current positions of a plurality of terminals.

  In addition, based on the current location of multiple terminals detected by the communication terminal location search means, it is automatically detected that the employee does not want a ringtone, such as during a meeting, and the incoming call is notified without ringing. It becomes possible to do.

It is a hardware block diagram of a network system. It is a functional block diagram of an incoming call controller. It is a figure explaining the table which manages repeater information. It is a figure explaining the table which manages a call priority terminal. It is a figure explaining the table which manages the call pattern for determining a call priority terminal. It is a figure explaining the table which manages the incoming call method of a call priority terminal. It is a flowchart explaining the operation | movement of the incoming call notification of an incoming call control apparatus. It is a flowchart explaining the operation | movement which an incoming call control apparatus determines a call priority terminal. It is a flowchart explaining the operation | movement of the incoming call notification of an incoming call control apparatus.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings using examples.

  Note that the same reference numerals are assigned to substantially the same parts, and description thereof will not be repeated.

  First, the configuration of the network system 500 will be described with reference to FIG.

  In FIG. 1, a network system 500 includes an incoming call control device 100, a plurality of HUBs 400 and a plurality of wireless APs 410 (hereinafter referred to as repeaters) connected to a LAN 510, a chat server 530 that performs chat communication, On the outdoor side of the router 520, a router 520 connecting the local LAN and the outdoor telephone network, a plurality of telephone terminals 200, a plurality of mobile terminals 210, a plurality of PC terminals 220 connected under the control of the HUB 400 and the wireless AP 410 It is composed of a connected telephone network 800, a counterpart terminal 900 connected to the telephone network 800, and a radio base station 700 to which a portable terminal 210 taken out to the outside can be connected.

The incoming call control device 100 is connected to the HUB 400 and the wireless AP 410 that are repeaters via the LAN 510. The incoming call control device 100 makes an inquiry to the HUB 400 and the wireless AP 410 that are the repeaters, and stores, as terminal information, which communication terminal is connected under the response from the HUB 400 and the wireless AP 410 that are the repeaters. To do. Based on the terminal information connected to the repeater, the incoming call control device 100 specifies the communication terminal to be called from the current position of the plurality of communication terminals assigned to the employee and the combination pattern of the current positions of the plurality of communication terminals. , in accordance with the location communication terminal identified invokes in an appropriate inbound method, a conversation with the appropriate conversation method.

  The incoming call control device 100 performs call control such as calling, incoming call, answering, and disconnection in order to realize a call between the telephone terminal 200, the portable terminal 210, and the PC terminal 220.

  The incoming call control device 100 is connected to the chat server 530 via the LAN 510, and as an appropriate conversation method, one terminal makes a voice conversation between the connected opposite terminals and the other terminal makes a conversation by chat conversation. If chat is selected, the voice received from the communication terminal is converted into text and the text is transmitted to the chat server 530 described above. In addition, the text received from chat server 530 is converted into speech, and the speech is transmitted to a communication terminal that is a conversation partner.

  The telephone terminal 200 is an IP telephone having a general function. A fixed telephone connected by a wired LAN and installed on a desk in an office. The telephone terminal 200 is connected under the HUB 400 and is connected to the incoming call control device 100 via the LAN 510.

  The mobile terminal 210 is a mobile terminal having a wireless LAN function in addition to the mobile phone function. The telephone terminal 200 has a conversation by voice call. The mobile terminal 210 is installed with messenger software using instant messages, and can respond to pop-up calls and chat conversations. It is connected under the wireless AP 410 and is connected to the incoming call control device 100 via the LAN 510.

  If the employee takes out the portable terminal 210 when going out, the mobile phone is connected to the wireless base station 700 by the wireless LAN method or the mobile phone method when receiving the call, and an incoming call notification is received when the call is made to the telephone number (employee). It is possible to respond to the incoming call.

  The PC terminal 220 is a personal computer having a wired LAN function or a wireless LAN function. Messenger software using instant messaging is installed and can respond to pop-up calls and chat conversations. The PC terminal 220 is connected under the control of the HUB 400 or the wireless AP 410 and is connected to the incoming call control device 100 via the LAN 510.

  The HUB 400 is a wired LAN repeater, and relays data transmitted and received between the telephone terminal 200 and the PC terminal 220 and the LAN 510. The HUB 400 corresponds to an LLDP (link layer discovery protocol) function, and stores in the database which port the telephone terminal 200 and the PC terminal 220 are connected to.

  The HUB 400 also supports LLDP-MIB (LLDP-Management information base), and reports connection terminal search results stored in the database to the incoming call control device 100 in response to terminal information queries from the incoming call control device 100. To do.

  The wireless AP 410 is a wireless LAN repeater, and relays data transmitted and received between the portable terminal 210 and the wireless LAN compatible PC terminal 220 via the LAN 510. The wireless AP 410 corresponds to the IEEE 802.11 MIB (IEEE 802.11 Management information base), which is an LLDP-MIB under the LLDP function and in a wireless environment, and when receiving an inquiry of terminal information from the incoming call control device 100, the incoming call control device 100. The connected terminal search result stored in the database in the wireless AP 410 is reported.

  Chat server 530 mediates the transmission and reception of instant messages between incoming call control device 100 and PC terminal 220 and portable terminal 210, so that one piece between telephone terminal 200, PC terminal 220, and portable terminal 210 realized by incoming call control device 100. The establishment of a chat call is assisted, or pop-up incoming notification is sent to the PC terminal 220 and the portable terminal 210.

  The router 520 is connected to the outdoor telephone network 800 and the indoor LAN 510, respectively, and performs routing control between the telephone network 800 and the LAN 510.

  The telephone network 800 is a telephone line network such as an IP phone, a mobile phone, and a subscriber phone.

  The counterpart terminal 900 is a telephone set such as a customer, a business partner, or another office in the company that makes a call with the telephone terminal 200 via the telephone network 800.

The radio base station 700 is a base station of the public wireless LAN service bi scan for the access point or mobile phone, the mobile terminal 210 is connected with takeout to go. In response to a call to a telephone number (employee), it is possible to receive an incoming call notification at the portable terminal 210 taken out to the destination and respond to the incoming call.

  With reference to FIG. 2, the functional block configuration of the incoming call control device 100 will be described.

  In FIG. 2, the incoming call control device 100 includes a LAN interface unit 101, a communication control unit 102, a repeater information management unit 103, a repeater information inquiry unit 104, a repeater response reception unit 105, a repeater information storage unit 106, and a calling terminal. From the specifying unit 107, the calling pattern storage unit 108, the calling terminal storage unit 109, the call control unit 110, the calling terminal control unit 111, the calling method determination unit 112, the incoming call method storage unit 113, the schedule storage unit 114, and the chat control unit 115 Composed.

  The LAN interface unit 101 is a physical interface circuit that connects the incoming call control device 100 to the LAN 510. The LAN interface unit 101 transmits and receives data frames to and from the LAN 510.

  The communication control unit 102 analyzes the information element included in the data frame received from the LAN interface unit 101 and distributes the information element to an appropriate higher function block. If the terminal information transmitted by the HUB 400 or the wireless AP 410 as a repeater is included, the terminal information is transmitted to the repeater response receiver 105. If call control data transmitted from the telephone terminal 200, the portable terminal 210, and the PC terminal 220, which are communication terminals, is included, the call control data is transmitted to the call control unit 110. If text data corresponding to call control or a call transmitted by the chat server 530 is included, the text data is transmitted to the chat control unit 115.

  Further, the communication control unit 102 constructs a data frame including an appropriate destination corresponding to the request or data received from the higher-level function block and transmits the data frame to the LAN interface unit 101. When a terminal information inquiry request addressed to the HUB 400 and the wireless AP 410 as a relay device is received from the relay information inquiry unit 104, a data frame addressed to the relay device using the request as an information element is constructed and transmitted to the LAN interface unit 101. . When call control data addressed to the telephone terminal 200, the portable terminal 210, and the PC terminal 220, which are communication terminals, is received from the call control unit 110, a data frame addressed to the communication terminal using the call control data as an information element is constructed. Transmit to the interface unit 101. When text data addressed to the chat server 530 is received from the chat control unit 115, a data frame addressed to the chat server using the text data as an information element is constructed and transmitted to the LAN interface unit 101.

  The repeater information management unit 103 determines what communication terminal is connected to each of the HUB 400 and the wireless AP 410 that are connected to the LAN 510, and the terminal information received from the HUB 400 and the wireless AP 410 as the repeaters. Manage based on. Periodically, the repeater information inquiry unit 104 is requested to make an inquiry about terminal information to all repeaters under management. If the terminal information from the managed repeater is received from the repeater response receiving unit 105, the terminal information is compared with the terminal information stored in the repeater information storage unit 106. The information storage unit 106 is instructed to update.

  The repeater information inquiry unit 104 transmits a terminal information inquiry request for each repeater to the communication control unit 102 when the repeater information management unit 103 requests an inquiry of terminal information to all the managed repeaters. To do.

  The repeater response receiving unit 105 notifies the repeater information management unit 103 of the terminal information when the terminal information from the managed repeater received from the communication control unit 102 is collected.

  The repeater information storage unit 106 has a repeater information table 1060 to be described later, and stores terminal information of the repeater according to instructions from the repeater information management unit 103. If the stored contents are updated, the calling terminal specifying unit 107 is notified of the update.

  The configuration of the repeater information table 1060 stored in the repeater information storage unit 106 will be described with reference to FIG.

  In FIG. 3, the repeater information table 1060 stores a record 1064 for each repeater under the control of the repeater information management unit. The record 1064 includes a repeater name 1061, a connection terminal 1062, and an installation location 1063.

  The repeater name 1061 is a name of a repeater such as the HUB 400 or the wireless AP 410 existing on the LAN 510, and a unique name that can identify each repeater is registered. The connection terminal 1062 stores the name of the communication terminal connected under the relay registered in the relay name 1061. As the name of the communication terminal, a unique name that can identify each communication terminal is assigned. The storage is appropriately updated according to the instruction from the repeater information management unit 103. In the installation place 1063, a place where the repeater registered in the repeater name 1061 is installed is registered. The network manager registers the repeater name 1061 and the installation location 1063 in advance.

  The calling terminal specifying unit 107 manages the current position of a plurality of communication terminals to be used for each telephone number (employee) from the stored contents of the repeater information storage unit 106, and the calling pattern and the plurality of communications stored in the calling pattern storage unit 108. Check the current location of the terminal and identify the calling terminal. When the update is notified from the repeater information storage unit 106, the management is updated, and when the calling terminal is specified, the current position of the plurality of communication terminals used by the telephone number (employee) and the specifying result of the calling terminal are displayed. Transmit to the calling terminal storage unit 109 to instruct updating.

  The call pattern storage unit 108 has a call pattern table 1080 to be described later, and stores in advance a pattern for specifying an optimal call terminal for each combination of current positions of call candidate terminals.

  The configuration of the call pattern table 1080 stored in the call pattern storage unit 108 will be described with reference to FIG.

  In FIG. 5, the call pattern table 1080 stores a record 1084 for each call pattern. The record 1084 includes a calling pattern 1081, a current position 1082 of each calling candidate, and a calling terminal 1083.

  In the call pattern 1081, a call pattern name is registered. The current position 1082 of each call candidate is registered with a combination of the current position of each of the telephone terminal, the PC terminal, and the mobile terminal that is a call candidate that the employee normally uses. In the calling terminal 1083, an optimal calling terminal is registered according to the combination of the current positions of the calling candidate communication terminals registered in the current position 1082 of each calling candidate.

  The calling terminal storage unit 109 has a calling terminal table 1090 to be described later, and stores the current positions of a plurality of communication terminals used for each telephone number (employee) received from the calling terminal identification unit 107 and the identification result of the calling terminal. The calling terminal is notified in response to a request from the calling terminal control unit 111.

  The configuration of the calling terminal table 1090 stored in the calling terminal storage unit 109 will be described with reference to FIG.

  In FIG. 4, the call terminal table 1090 stores a record 1095 for each communication terminal that is a call candidate. The record 1095 includes a telephone number 1091, a call candidate 1092, a current position 1093, a call terminal 1094, and a record 1095 for each call candidate.

  The telephone number 1091 is a telephone number assigned individually for each employee, and is registered as an extension number common to a plurality of communication terminals used by the employee. In the call candidate 1092, the names of communication terminals that can be call candidates when a call is made with the employee's telephone number as the destination are registered. The current location 1093 stores the current location of a communication terminal that is a call candidate. The calling terminal 1094 stores a result of specifying the calling communication terminal. The identified results are indicated by “◎” marks.

  The memory of the current position 1093 and the calling terminal 1094 is appropriately updated according to an instruction from the calling terminal specifying unit 107.

The call control unit 110, on receiving the call control data from the originating terminal from the communication control unit 102, analyzes the call control data, when was call request message, the telephone number called the (employee) Identify. The identified telephone number (employee) is sent to the calling terminal control unit 111 to inquire about the calling terminal, the incoming call method, and the conversation method. Direct the call. If the calling terminal answers, the calling terminal, and instructs the conversation process to the calling terminal both.

The call terminal control unit 111 calls the phone number (employee) to the call terminal storage unit 109 when the call control unit 110 inquires about the call terminal, the incoming call method, and the conversation method corresponding to the telephone number (employee). Request terminal notification. In addition, the call method determination unit 112 is requested to notify the incoming call method and the conversation method. The notified call terminal, the incoming call method, and the conversation method are returned to the call control unit 110 as the inquiry destination.

When the calling terminal control unit 111 requests the calling terminal control unit 111 to notify the incoming call method and the conversation method, the calling method determination unit 112 sets the time zone 1143 corresponding to the current time of the corresponding employee from the schedule storage unit 114. Get The incoming call method and the conversation method are obtained from the incoming call method storage unit 113 based on the information on the calling terminal, the terminal position, and the time zone.

The incoming call method storage unit 113 has an incoming call method table 1130, which will be described later, and stores an “incoming call method” and a “conversation method” corresponding to the calling terminal, the terminal location and the time zone.

  With reference to FIG. 6, the structure of the incoming call method table 1130 stored in the incoming call method storage unit 113 will be described.

In FIG. 6, the incoming call method table 1130 stores a record 1136 for each combination of the calling terminal 1131 , the terminal position 1132 , and the time zone 1133 . The record 1136 includes a calling terminal 1131, a terminal position 1132, a time zone 1133, an incoming call method 1134, and a conversation method 1135.

  In the calling terminal 1131, any of a telephone terminal, a PC terminal, and a portable terminal is registered as a calling terminal. In the current position 1132, candidates for the current position of the calling terminal are registered. In the time zone 1133, schedule candidates for the telephone number (employee) to be called are registered. In the case of a communication terminal that has one optimal incoming call method and conversation method regardless of the time zone, “ALL” is registered.

  In the incoming call method 1134, an appropriate incoming call method corresponding to the combination of the calling terminal 1131, the terminal position 1132, and the time zone 1133 is registered. In the conversation method 1135, an appropriate conversation method corresponding to the combination of the calling terminal 1131, the terminal position 1132, and the time zone 1133 is registered.

The registered contents of the incoming call method 1134 include, for example, incoming ringing and pop-up (ringing prohibited). When “ringing ringing” is registered, the incoming call is notified to the communication terminal by a ringing tone (so-called telephone ringing tone). To do. When “pop-up (ringing prohibited)” is registered, the incoming call is notified by text on the display screen of the communication terminal. When an incoming call is notified, a short alarm sound that is silent or does not feel noisy may be generated as a notification sound. The registered contents of the conversation method 1135 include, for example, a voice call and a one-way chat. When “voice call” is registered, the calling terminal and the calling terminal both have a voice conversation. When the "single chat" is registered, the calling terminal in the voice, call terminal performs a conversation in instant messages.

The schedule storage unit 114 has a schedule table 1140 described later, and a daily schedule is registered for each employee. In addition, a time zone 1143 corresponding to the registered schedule 1142 is stored.

  The configuration of the schedule table 1140 stored in the schedule storage unit 114 will be described with reference to FIG.

In FIG. 7, in the schedule table 1140, a schedule 1142 for the day is registered for each employee. The schedule table 1140 includes a time 1141, a schedule 1142, and a time zone 1143.

  In time 1141, the time is displayed. In the schedule 1142, a schedule such as a schedule of a target employee meeting is registered. The start and end of each schedule is clearly specified in accordance with the time displayed at time 1141. The time zone 1143 is registered for which time zone is defined in advance for each registered schedule.

  If the calling method notified from the call control unit 110 via the communication control unit 102 is a pop-up, the chat control unit 115 transmits a call instant message addressed to the calling terminal to the chat server 530. When an instant message corresponding to the call control data from the chat destination communication terminal is received from the chat server 530, it is converted into call control data and transmitted to the call control unit 110.

  In addition, when a conversation with a one-chat conversation is started, the chat control unit 115 converts voice and text and relays the call between communication terminals.

With reference to the flowchart of FIG. 8, the calling terminal identifying unit 107 of the call controller 100 will be described an operation of registering the called terminal and the current position to the call terminal table 10 90.

  This flowchart starts when the incoming call control device 100 is turned on and is initialized, or when the predetermined time has elapsed from the previous table update in the repeater information table 1060.

  First, in response to an instruction from the repeater information management unit 103, the repeater information inquiry unit 104 inquires an arbitrary repeater (HUB 400 or wireless AP 410) about the connection status of the communication terminal (S101).

  If the repeater response receiving unit 105 receives the response of the connection terminal information from the target repeater and notifies the repeater information management unit 103 of the reception result (S102), the repeater information management unit 103 The terminal name of the connection terminal stored in the record of the repeater that is the target of the repeater name in the information table 1060 is collated with the terminal name of the connection terminal information received from the repeater (S103).

  If the collation results do not match, it is determined that there is an update (A104: YES), the connected terminal in the repeater information table 1060 is updated, and an update flag is set (S105). If the collation results match, it is determined that there is no update (A104: NO).

  The processing from step 101 to step 105 is repeated until the investigation of all the repeaters under the control of the incoming call control device is completed (S106).

  If the investigation of all the repeaters has been completed (S106: YES), the value of the update flag is investigated to determine whether or not the contents of the repeater information table 1060 have been updated (S107).

  If the update flag is not set, it is determined that the content of the repeater information table 1060 has not been updated (S107: NO), and the operation of this flowchart ends.

  If the update flag is set (S107: YES), the calling terminal specifying unit 107 acquires the terminal name stored in the connection terminal 1062 of the repeater information table 1060 and the location information registered in the installation location 1063. The location information corresponding to the terminal name registered in the call candidate 1092 of each record 1095 of the call terminal table 1090 is stored in the current position 1093 in accordance with the relationship between the acquired terminal name and location information (S108).

  Then, when the update of the current position 1093 is completed, the calling terminal specifying unit 107 acquires a combination of current positions of a plurality of calling candidate terminals for each telephone number 1091 in the calling terminal table 1090, and the acquired combination of current positions is The record 1084 of the call pattern 1081 that matches the combination registered in the current position 1082 of each call candidate in the call pattern table 1080 is specified (S109). The calling terminal specifying unit 107 checks the terminal information registered in the calling terminal 1083 of the record 1084 of the specified calling pattern 1081 (S110). The calling terminal specifying unit 107 specifies the record 1095 of the corresponding calling candidate 1092 in the calling terminal table 1090 based on the investigated terminal information (S111). The calling terminal specifying unit 107 registers ◎ in the calling terminal 1094 column of the specified record 1095, updates the calling terminal (S112), and ends the operation of this flowchart.

  As described above, the calling terminal specifying unit 107 of the incoming call control device 100 registers the current position 1093 of the calling terminal table 1090 and registers the calling terminal 1094.

  With reference to the flowchart of FIG. 9, the operation until the incoming call control device 100 calls the extension communication terminal and starts a call will be described.

In this flowchart , when the incoming call control device 100 receives an incoming call addressed to a specific telephone number (employee), the call control unit 110 of the incoming call control device 100 receives the extension call request message and calls the extension terminal controller 111 to call the extension. The operation starts when the reception of the request message is notified.

  The calling terminal control unit 111 examines the content of the notified extension call extension call request message, specifies the telephone number of the called party, and notifies the calling terminal storage unit 109 of this telephone number. The calling terminal storage unit 109 checks the calling terminal table 1090 based on the notified telephone number (S501), and marks the calling terminal 1094 from the plurality of records 1095 of the telephone number 1091 corresponding to the notified telephone number. Is specified, the communication terminal name registered in the call candidate 1092 of the specified record 1095 is returned to the calling terminal control unit 111, and the calling terminal control unit 111 calls the communication terminal name. The determination unit 112 is notified (S502). The calling method determination unit 112 specifies the record 1136 to be checked by checking the contents of the calling terminal 1131 in the incoming call method table 1130 based on the communication terminal name (S503). The registered content of the terminal position 1132 of the specified record 1136 is investigated (S504).

  If the registered content of the investigated terminal location 1132 is “ANY” (S505: YES), this record is selected as a record for referring to the incoming call method (S506).

  If the registered content of the investigated terminal location 1132 is not “ANY” (S505: NO), the time zone 1133 of this record is examined (S507).

  If the registered content of the investigated time zone 1133 is “ALL” (S508: YES), this record is selected as a record for referring to the incoming call method (S509).

  If the registered content of the investigated time zone 1133 is not “ALL” (S508: NO), the calling method determination unit 112 investigates the schedule table 1140 and acquires the “time zone” corresponding to the current time (S510). . Based on the acquired “time zone”, a record in which the registered content of the time zone 1133 matches the acquired “time zone” is selected as a record for referring to the incoming call method (S511).

  If the record 1136 that refers to the incoming call method is selected, the calling method determination unit 112 checks the registered content of the incoming call method 1134 of the selected record in the incoming call method table 1130 and reports it to the calling terminal control unit 111 (S512). ).

  If the registered content of the incoming call method 1134 is “pop-up” (S513: YES), the calling terminal control unit 111 reports the calling terminal and the incoming call method for the telephone number notified to the call control unit 110, and performs call control. The unit 110 instructs the chat control unit 115 to receive a chat call to the called terminal via the communication control unit 102, and the chat control unit 115 receives the chat call to the designated telephone number from the chat server 530. A notification is transmitted (S514). When the call control unit 110 receives a response from the call destination terminal, the call control unit 115 instructs the chat control unit 115 to perform a one-chat call with the call destination terminal via the communication control unit 102, and the voice call from the caller terminal. The road is connected to the chat control unit 115, the chat control unit 115 starts conversion of voice and text data, starts a one-chat call (S515), and ends the operation of this flowchart.

  If the registered content of the incoming call method 1134 is not “pop-up” (S513: NO), the calling terminal control unit 111 reports the calling terminal and the incoming call method for the telephone number notified to the call control unit 110, and the call control unit 110 Calls the calling terminal by ringing (S516). If the call control unit 110 receives a response from the called terminal, the call control unit 110 connects the voice communication path between the called terminal and the calling terminal, starts a voice call (S517), and ends the operation of this flowchart.

As described above, the call control unit 110 of the incoming call control device 100 selects the optimum calling terminal corresponding to the target telephone number based on the registered contents of the incoming call method table 1130, and calls using the optimum incoming call notification method. Talk with the best conversation method.

  The embodiment of the present invention has been described above.

According to the present embodiment, when there is an incoming call to a telephone number (employee), the incoming call control apparatus 100 automatically selects an optimal incoming call method according to the current location and time of the communication terminal used by the employee of that telephone number. It becomes possible to select and call, and it is possible to communicate in an optimal conversation method.

DESCRIPTION OF SYMBOLS 100 ... Incoming control apparatus, 101 ... LAN interface part, 102 ... Communication control part, 103 ... Repeater information management part, 104 ... Repeater information inquiry part, 105 ... Repeater response receiving part, 106 ... Repeater information storage part, DESCRIPTION OF SYMBOLS 107 ... Calling terminal specific | specification part, 108 ... Calling pattern memory | storage part, 109 ... Calling terminal memory | storage part, 110 ... Call control part, 111 ... Calling terminal control part, 112 ... Calling method determination part, 113 ... Call receiving method memory | storage part, 114 ... Schedule storage unit, 115 ... Chat control unit, 200 ... Telephone terminal, 210 ... Mobile terminal, 220 ... PC terminal, 400 ... Repeater (HUB), 410 ... Repeater (wireless AP), 500 ... Network system, 510 ... Local LAN configuration, 520, gateway (router), 530, chat server, 700, wireless base station, 800, power Net, 900 ... remote terminal

Claims (3)

In response to an incoming call to a predetermined extension number corresponding to a plurality of communication terminals that arrives via a telephone network or LAN to which the own call control device is connected, one of the plurality of communication terminals is called and the call is made An incoming call control device that allows conversation between the responding communication terminal and the caller of the incoming call,
Corresponding to the position where the plurality of communication terminals exist , the communication terminal position specifying means for specifying which of the plurality of predetermined positions the position where each of the communication terminals currently exists , Call communication terminal registration means for registering a communication terminal to be called for an incoming call to the extension telephone number, and communication terminal call means for calling one of the communication terminals registered in the call communication terminal means ,
When there is an incoming call to a predetermined extension corresponding to said plurality of communication terminals, the communication terminal position determination means, each of the plurality of communication terminals corresponding to the extension number currently exist and which position is specified, the communication terminal call means, registered in association with the position where each of said calling communication terminal communication terminal registering means with reference to identify said communication terminal position determination device is currently present An incoming call control device having a communication terminal selection function , wherein a selected communication terminal is selected and the selected communication terminal is called by a predetermined incoming call notification method . A reception control apparatus according to claim 1,
The call communication terminal registration means is configured to call a communication terminal to be called with a ringing sound or a ringing sound for an incoming call to the extension telephone number according to a position and time at which the plurality of communication terminals exist. call controller having a communication terminal selection function and registers the communication terminal to be.   The incoming call control device according to claim 1 or 2,
The call communication terminal registration means is a communication terminal to be called having a conversation function by voice call or text communication with respect to an incoming call to the extension telephone number according to a position and time at which the plurality of communication terminals exist. An incoming call control device having a communication terminal selection function, wherein a communication terminal to be called having a conversation function is registered.

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