JP5218970B2 - Telephone exchange - Google Patents

Description

  The present invention relates to a telephone exchange that can obtain maintenance information from a remote location.

  In recent telephone exchanges, it is desired to obtain maintenance information (hereinafter referred to as system log or log) from a remote location. In general, a telephone exchange is connected to an IP network, and maintenance information can be acquired from the IP network.

  As a technique for collecting logs, for example, Patent Document 1 is cited. Patent Document 1 discloses a monitoring control system connected to an IP network that monitors a plurality of computers. The monitoring control system described in Patent Document 1 includes a failure monitoring unit and a system log collecting unit that monitor a failure in order to collect a system log to be monitored via an IP network. In addition, portable storage medium output means for outputting the collected system log to a portable storage medium is provided. Furthermore, system log transmission means for transmitting the collected system log to the terminal device via the public line is provided. By the above various means, the system log can be collected without being interested in the installation position of the monitoring target.

JP 2006-309636 A

  In a telephone exchange, for example, the maintenance information is used for installation, maintenance, relocation, and the like. In the case of the illustrated installation, maintenance, relocation, etc., the administrator uses the information processing apparatus to acquire maintenance information accumulated in the facility and uses it for setting and analysis. In such a case, a personal computer is generally used as the information processing apparatus. In addition, a multi-function telephone described later can be used.

  However, the manager of various facilities cannot always check maintenance information using an information processing device or a multifunction telephone. For example, there is a case where equipment is inspected due to a failure, or a case where communication failure between a plurality of equipment is inspected. That is, in the information processing apparatus and the multi-function telephone that are fixedly installed, the maintenance information cannot be confirmed in a scene that actually requires the maintenance information. Also, depending on the type of error, it is necessary to check maintenance information during operation of the equipment or immediately after a specific operation.

In view of the above problems, an object of the present invention is to provide a telephone exchange that can obtain necessary log information by voice from a remote location via a voice network .

The telephone switch according to the present invention includes a log collection unit that collects logs, a storage unit that stores logs collected by the log collection unit, a log reproduction unit that reads out the logs recorded in the storage unit by voice, and various controls A voice signal that includes a control means for performing the operation, an interface with the public telephone line network, and a read-out condition received through the interface with the public line network, and meets the condition included in the voice Voice recognition means for converting into voice instructions, and for voice terminals connected via the public telephone line network, the voice recognition means are recorded in a designated one recorded in the storage means. a predetermined log in the log group are, when read aloud by voice using the log replay means, said condition by voice recognized by the voice recognition means is reflecting instruction A predetermined log based selected from within the log group, characterized in that reproduced by the log reproduction means.

ADVANTAGE OF THE INVENTION According to this invention, the telephone switch which can acquire required log information with a voice via a voice network from a remote place can be provided.

  An embodiment of the present invention will be described with reference to FIGS.

  FIG. 1 is a functional block diagram showing an embodiment of the present invention. As shown in FIG. 1, in this embodiment, the exchange 100 is configured such that the personal computer 10 is connected to the COM port 110, the multi-function telephone 20 is connected to the extension interface 120, and the public telephone network (PSTN) is connected to the external interface 130. ) 40 is connected to the telephone 30 as a voice terminal.

  The exchange 100 includes a call control unit 140 that controls calls between a plurality of telephones, a log collection unit 160 that sequentially stores information on the execution process of the program in the memory 150 and performs logging, conversion into voice data, and voice A voice mail control unit 170 that performs data reproduction, an auxiliary storage device 171 that stores voice mail information, a package interface 180 that connects an extension line and an external line to the call control unit 140, and various calculations and overall control. A system control unit 190 is provided.

  The call control unit 140 is a part of control means composed of a microprocessor such as a CPU and its peripheral circuits, and by executing a predetermined program, telephone number information, incoming call signals, protocol information related to outgoing / incoming calls, etc. Based on the call control information, the operation to connect to or disconnect from the other party is controlled.

  The log collection unit 160 is a part of the control means composed of a microprocessor, such as a CPU, and its peripheral circuits, and acquires the operating status and installation information of each interface in the exchange 100, communication error information between each interface, and the like. Collect and store in storage means.

  The memory 150 is configured by a flash memory device or the like, and records and saves collected logs.

  The voice mail control 170 is constituted by a microprocessor or the like, has a function of an interface with a codec and an auxiliary storage device, and realizes a voice mail function. The voice mail function has an operation guidance sending function for prompting an input of a special number when an incoming call is answered, a call recording function, a response message sending function of an answering machine function, a message recording function of the other party, and the like. The codec includes an encoder (encoding device) for audio digital data and a decoder (compositing device) for digital data audio.

  The auxiliary storage device 171 includes an HDD and a flash memory device, and stores a large amount of data such as collected logs and voice data for use as a voice mail function.

  The package interface 180 exchanges signals such as call control information and log information between the extension interface 120 or the external line interface 130 and the control means.

  The system control unit 190 communicates with the personal computer 10 via the COM port 110 and can notify a system log as maintenance information. Similarly, the system control unit 190 communicates with the multi-function telephone 20 via the extension interface 120 and can notify a system log as maintenance information.

  An administrator of the exchange 100 can acquire maintenance information using the personal computer 10 and the multi-function telephone 20. In addition, since it is common to output maintenance information to the personal computer 10 and the multi-function telephone 20, detailed description is omitted.

In such a configuration, the administrator of the exchange 100 can obtain maintenance information by voice using the telephone 30 via the public telephone line network 40 .

  FIG. 2 is a flowchart showing a collection process of the exchange 100 maintenance information.

  The log collection unit 160 of the exchange 100 collects a steady log that occurs regularly, constantly monitors for errors, and starts error log collection when an error occurs (step S201).

  The log collection unit 160 acquires and collects error logs (step S202).

  The log collection unit 160 logs the error log, sets the storage destination in the auxiliary storage device 171 or the memory 150, proceeds to the next step in the case of the auxiliary storage device 171, and proceeds to step S206 in the case of the memory 150 ( Step S203). The storage destination for the logging method and log type (error type) is set in advance by the user.

  The voice mail control unit 170 acquires the collected error log and converts it into voice (step S204).

  The voice mail control unit 170 records and saves the converted log in the auxiliary storage device 171 (step S205).

  When saving in the memory 150, the log collection unit 160 records and saves the collected error log in the memory 150 (step S206).

  Next, an operation example of the exchange 100 when accessing the administrator's log using the telephone 30 will be described.

  FIG. 3 is a flowchart showing the operation of the exchange during log reproduction.

When a call is made from the telephone 30 used by the administrator to the exchange 100 via the public telephone line network 40 , the call control unit 140 and the telephone 30 are connected via the external line interface 130 and the package interface 180 (step S301). ).

  The exchange 100 reproduces announcements such as guidances using the voice mail function (step S302).

  The exchange 100 waits for an administrator (caller) to input a maintenance special number (operation acoustic signal sequence) for outputting maintenance information according to the announcement (step S303).

  When the maintenance special number is not input, the system control unit 190 processes the incoming call as a normal incoming call (step S304).

  When the maintenance special number is input, the system control unit 190 determines whether the reproduction is performed by voice or text data from the special number sound (step S305).

  When there is an input of a special number, the exchange 100 determines from the special number whether the reproduction is by voice or text data, and if the reproduction is by voice, the system control unit 190 proceeds to the next step. Then, the process proceeds to step S307 (step S305).

  When the log accumulated voice reproduction special number is input, the voice mail control unit 170 reproduces the voice-converted log stored in the auxiliary storage device 171 using the voice mail function (step S306).

  When the text data reproduction special number is input, the system control unit 190 reproduces the log stored in the memory 150 (step S307).

  The exchange 100 maintains the call connection until the manager disconnects the call (off-hook) (step S308). Note that S305 to S307 may be repeated as necessary until the end of the story.

  If the operation is performed as described above, the exchange 100 can reproduce the maintenance information stored in the system by voice by calling the voice mail via the public telephone line network 40.

  In other words, the exchange 100 converts the log collected by the log collection unit 160 into a voice conversion file using the voice mail control unit 170 and records it in the auxiliary storage device 171. The exchange 100 accesses the voice conversion file based on the voice playback instruction from the telephone 30, and plays back the log with voice.

  That is, according to this embodiment, it is possible to provide a telephone exchange that can obtain maintenance information by voice from a remote location.

  A second embodiment of the present invention will be described with reference to FIG. In the second embodiment of the present invention, the same parts as those of the first embodiment described above are denoted by the same reference numerals, and description thereof is also omitted.

  FIG. 4 is a functional block diagram showing a second embodiment of the present invention. Compared with the exchange 100 of the first embodiment, the exchange 200 shown in FIG. 4 is different only in that it has a voice reproduction unit 270 instead of the voice mail control unit 170.

  The audio reproduction unit 270 has a codec function for reproducing (reading) the log recorded in the memory 150 and the auxiliary storage device 171 as audio (sound).

  In the exchange 200, the system control unit 190 determines the special number from the telephone 30 via the public line network 40 (corresponding to step S306 in FIG. 3), and in the case of reproduction by voice, the voice reproduction unit 270 includes the auxiliary storage device 171. The log stored in is reproduced by voice and the log converted to voice is reproduced by the telephone 30.

  In other words, the exchange 200 records the log collected by the log collection unit 160 in the auxiliary storage device 171, and the voice reproduction unit 270 converts the voice based on the voice reproduction instruction from the telephone 30, and converts the log into the voice. Play with.

  If the operation is performed as described above, the exchange can reproduce the maintenance information stored in the system via the public telephone network by voice. Further, since the voice conversion is not performed until the log is accessed from the telephone 30, the storage means can be reduced.

  A third embodiment of the present invention will be described with reference to FIG. In the third embodiment of the present invention, the same parts as those of the first embodiment described above are denoted by the same reference numerals, and description thereof is also omitted.

  FIG. 5 is a functional block diagram showing a third embodiment of the present invention. The exchange 300 shown in FIG. 5 differs from the exchange 100 according to the first embodiment only in that a voice recognition / reproduction unit 370 is provided instead of the voice mail control unit 170.

  The voice recognition / reproducing unit 370 has a codec function for reproducing (reading) the logs recorded in the memory 150 and the auxiliary storage device 171 as voice (sound), and is input from the telephone 30 via the public telephone line network 40. The voice is identified and notified to the control means. The system control unit 190 identifies voice and converts it into an operation instruction. The conversion to the operation instruction may be performed by the voice recognition / reproduction unit 370.

  In the exchange 300, the system control unit 190 determines the special number from the telephone 30 via the public line network 40, or the voice recognition / reproduction unit 370 determines the log reproduction instruction by the voice issued by the administrator, The voice recognition / playback unit 370 plays back the log stored in the auxiliary storage device 171 to the voice and plays back the log converted to the telephone 30.

  In other words, the exchange 300 records the log collected by the log collection unit 160 in the auxiliary storage device 171, recognizes the voice from the telephone 30 by the voice recognition / reproduction unit 370, and identifies it as a voice reproduction instruction. The voice recognition / playback unit 370 converts the selected log into voice and plays it back with voice.

  If it operates as described above, the exchange can output a system log in response to voice input. This is useful because the administrator can proceed with the work while confirming the log by voice during the work.

  FIG. 6 is a diagram illustrating an example of log storage. As shown in FIG. 6, the logs recorded in the memory 150 or the auxiliary storage device 171 are recorded with the date and time, the type of log, urgency, and the like combined. For audio reproduction, the reading may be performed line by line, or only the designated column may be read out. In addition, a corresponding column in which a plurality of conditions are specified may be read out.

  An example of the log to be recorded in the storage means and its contents will be described. Note that the types and contents of logs are not limited to those illustrated.

1. LOG of system start date and time: Records the start date and time of new system and the date and time of upgrade.

2. Communication error occurrence / recovery log with each unit: Records the communication error occurrence date / time and recovery date / time.

3. Unit insertion / removal LOG: Records the unit insertion / removal date and time.

4. Terminal plugging / unplugging log ・ ・ ・ Records the plugging / unplugging date and time of the terminal.

5. Switch to battery operation / recovery time LOG: Records the date and time of switching to battery operation due to a power outage and the date and time of recovery.

6. Memory backup battery voltage drop occurrence LOG ・ ・ ・ Records the low battery of the memory backup battery.

7. System data rewrite LOG ・ ・ ・ Records the date and time when the system data was changed.

8. Record LINK / UNLINK LOG ... LINK / UNLINK for LAN / CTI / TMR / ACD-MIS / ISDN connection.

  FIG. 7 is a diagram illustrating an error log to be recorded.

  When the switch log is read out by voice, alarm contents (error contents) may be read out as necessary. For example, if the administrator uses a voice terminal to specify a log to be read and further specify the alarm contents, the alarm contents illustrated in the figure may be read out. Moreover, you may read the countermeasure with respect to the alarm which is not shown in figure. The alarm contents and alert countermeasures may be recorded in advance in the storage means in association with the log.

  In addition, the log recorded in the memory 150 or the auxiliary storage device 171 may be a log (log to be reproduced by voice) determined in advance by the administrator, recorded in the auxiliary storage device 171, and other logs recorded in the memory 150. Good.

  As described above, according to the present invention, it is possible to provide a telephone exchange that can obtain maintenance information by voice from a remote location.

  Even when the IP network cannot be used due to a power failure or the like, maintenance information can be acquired from a remote location.

  Also, by providing an auxiliary storage device, it is possible to collect a large amount of system logs that could not be recorded and saved until now.

  The voice terminal may be any terminal as long as voice communication is possible via the public telephone line network. For example, a mobile phone, a PHS, and a general phone are included.

It is a functional block diagram which shows one Embodiment of this invention. It is a flowchart which shows collection processing of exchange maintenance information. It is a flowchart which shows operation | movement of the exchange at the time of log reproduction. It is a functional block diagram which shows one Embodiment of this invention. It is a functional block diagram which shows one Embodiment of this invention. It is a figure which shows the memory example of a log. It is a figure which illustrates the error log recorded.

Explanation of symbols

10 PC 20 Multi-function telephone 30 Telephone (voice terminal)
40 Public telephone network (PSTN)
DESCRIPTION OF SYMBOLS 100 Switch 110 COM port 120 Internal line interface 130 External line interface 140 Call control part 150 Memory 160 Log collection part (log collection means)
170 Voice mail control unit (log playback means)
171 Auxiliary storage device 180 Package interface 190 System control unit 200 Exchange 270 Audio reproduction unit (log reproduction means)
300 Switch 370 Voice recognition / reproduction unit (log reproduction means)

Claims (8)

Log collection means for collecting logs;
Storage means for storing logs collected by the log collection means;
Log reproduction means for reading out the log recorded in the storage means by voice;
Control means for performing various controls;
An interface with a public telephone network;
Voice recognition means for recognizing a voice including a reading condition received via an interface with the public network and converting the voice into a voice instruction that matches the condition included in the voice;
With
For a voice terminal connected via the public telephone network, a predetermined log included in a log group recorded in a designated one recorded in the storage means is reproduced as the log. When reading aloud using the means,
2. A telephone switch according to claim 1, wherein a predetermined log based on an instruction reflecting the condition by voice recognized by the voice recognition unit is selected from the log group and reproduced by the log reproduction unit. The telephone exchange according to claim 1, wherein
The log in the specified log group when read aloud by voice, one line for each instruction column, the appropriate box in which a plurality of conditions are specified, the gel on reading the voice indicated by the voice as the condition < A telephone switch characterized by the above. The telephone exchange according to claim 1 or 2,
When reading the designated predetermined log included in the specified log group by voice, the contents of the alarm and / or countermeasures against the alarm linked to the predetermined log selected by the voice instruction are voiced. telephone exchange, characterized in that <br/> gel on reading the speech indicated. The telephone exchange according to any one of claims 1 to 3,
As the storage means, it has an auxiliary storage device,
A telephone switch characterized in that a log to be read out by voice is recorded in the auxiliary storage device. The telephone exchange according to any one of claims 1 to 4,
2. The telephone exchange according to claim 1, wherein the log reproduction means reads out a voice by using a voice mail function. The telephone exchange according to any one of claims 1 to 5,
A telephone switch, wherein the log collected by the log collecting means is converted into a voice conversion file and recorded in the storage means. The telephone exchange according to any one of claims 1 to 6,
A telephone switch that converts voice when the log collected by the log collecting means is reproduced by the log reproducing means. The telephone exchange according to any one of claims 1 to 7,
A telephone switch characterized by voice-converting only a log predetermined by an administrator from among logs collected by the log collecting means.

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